Engagement systems manager jobs

Are you a visionary leader with a passion for volunteer supported services? Do you thrive in dynamic environments and want to make a real difference in the lives of witnesses and onboarding a diverse team of volunteers?

Victim Support is seeking an inspiring leader to join our Witness Service Mobilisation Team as the Head of Volunteering - Witness Service. In this pivotal fixed term role, you will lead the strategic development and operational delivery of the volunteering workstream during the Witness Service mobilisation, ensuring a diverse, skilled, and engaged volunteer workforce that enhances Witness Service delivery. You will develop and implement a volunteering strategy, update operational frameworks, manage risks, and champion diversity and equity goals. You'll also be responsible for engaging volunteers through the transition of the Witness Service, designing recruitment and onboarding strategies, and raising the profile of volunteers both internally and externally.

The role is full-time, flexible working available, fixed term until 31 March 2026.

What We Offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

The role involves working with sensitive and potentially traumatic subject matter and Occasional travel to attend meetings will be required.

As Witness Service Head of Volunteering, you will:

• Create and deliver a Witness Service mobilisation plan delivering the mobilisation project outcomes within the Witness Service volunteering strand.
• Develop and implement a volunteering strategy aligned to organisational and mobilisation priorities inclusive of diversity and equity goals.
• Update operational frameworks and formal volunteer policies.
• Manage risks and issues related to volunteering.
• Communicate and engage with volunteers regarding the transition to Victim Support.
• Design and implement recruitment and onboarding strategies reflecting community diversity.
• Lead and manage the volunteering mobilisation team, providing strategic direction, coaching, and development.
• Collaborate with senior leaders and operational teams to embed volunteering into service delivery and organisational culture.
• Provide expert leadership and advice on volunteer management practices, policies, and systems.
• Represent the Witness Service Mobilisation externally to promote volunteering and build strategic partnerships.
• Oversee volunteer engagement initiatives, including recognition programmes and forums.
• Provide regular reports to governance boards and senior leadership teams on progress, challenges, and volunteer metrics (recruitment, retention, training completion)

You will need:

• Proven experience in developing volunteer strategies
• Experience in data analysis and impact reporting
• Expertise in designing and delivering diverse volunteer management, systems and policies
• Strong leadership and stakeholder management skills
• Budget management and financial accountability
• Knowledge of the funding landscapes, and regulatory frameworks
• Emotional intelligence, empathy, and the ability to influence and inspire

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we offer a Guaranteed Interview Scheme for disabled candidates who meet the essential criteria. We are also happy to make reasonable adjustments during the selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

• Shortlisting 06-10-25.

• Applicants will need to be available for interview on 13-10-25

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

About Bonsucro

Bonsucro is a global sustainability platform and standard for sugarcane. We accelerate the sustainable production and uses of sugarcane through our standards, tools, and collective action. Our digitalisation workstream is central to our strategy, aiming to future-proof systems, bring added-value data to the supply chain, and support action on sustainability.

Role Overview

This is a part time (21 hours per week) and fixed term role. We are seeking a skilled Project Manager to lead the delivery of the Empower & Exchange Project—an ISEAL-funded initiative to create user-centric data products, and advance future-proofed data infrastructure to improve the sustainability and transparency of the sugarcane supply chain.

This role sits within the Corporate Services team and will lead the project from planning through execution and reporting, collaborating with internal teams, stakeholders, and project partners.

The Empower & Exchange project is an integral part of Bonsucro’s broader digitalisation strategy and is closely aligned with other organisational initiatives. The project has five core objectives to be delivered to an agreed workplan:

1.Engage market actors to identify key ESG reporting metrics.

2.Create data reports tailored to certified sugar mills and the wider supply chain.

3.Develop a secure, user-friendly system for access and export of producer data.

4.Map the evolving technology ecosystem for traceability and ESG reporting.

5.Compile trust criteria for inter-platform data sharing with stakeholder input.

Key Responsibilities

Project Strategy & Management

• Act as the Project Manager for the Empower & Exchange project, overseeing implementation, donor reporting, and team coordination.
• Manage project timelines, milestones, and resource allocation in alignment with funder and organisational expectations.
• Ensure project activities are agile, adaptive, and responsive to changing needs, contexts and feedback.

Product Development & Research

• Coordinate the design and development of data tools and data reports for certified sugar mills, aligned with the project aims, ensuring they meet the needs of users in the sugarcane supply chain.
• Conduct user research, stakeholder consultations, usability testing, and market actor engagement to inform product features and usability.
• Oversee iterative development cycles in collaboration with internal tech and data teams.

Stakeholder Engagement

• Build and maintain strong relationships with internal stakeholders, project partners, Bonsucro Members, and the ISEAL community. These include sugar and biofuel producers around the world, multinational corporate brands, learning partners in sustainable marine products, and traceability tech providers.
• Manage communication to ensure alignment, transparency, and participation across the project lifecycle.
• Work with the Bonsucro Communications team to share insights, promote achievements, and elevate visibility of the project.

Monitoring, Evaluation & Learning

• Lead the preparation of donor reports and documentation of project progress and learning.
• Identify key insights and structure communications to inform Bonsucro’s future work and contribute to the ISEAL community’s collective learning. For example, delivering presentations and written comms.
• Maintain structured project documentation to ensure knowledge retention and transfer.

Person Specification

Essential Skills & Experience:

• Proven experience managing multi-stakeholder, cross-functional projects involving digital products or sustainability initiatives.
• Strong technical literacy and ability to engage with concepts around tech and AI.
• Experience with user research, product design, user experience, and data-driven reporting.
• Excellent interpersonal and communication skills, with the ability to engage both technical and non-technical stakeholders.
• Demonstrated ability to manage complex projects to successful delivery, meeting workplan milestones and deadlines.

Desirable Experience:

• Professional qualifications in a relevant discipline
• Background in ESG reporting, corporate sustainability, traceability systems, or agile product development.
• Experience engaging with standards-setting bodies or working within the ISEAL community.

Why Join Bonsucro?

• Flexible, working cultur with a strong values-driven mission.
• Opportunity to shape innovative data solutions that drive action on sustainability.
• Work with a diverse, international team committed to collaboration and positive change.

Further details:

Location: Preference for UK-based. Hybrid role with majority remote working, and regular travel to London Office.

Working Hours/Pattern: Part-time (21 hours/week)

Contract Type: Fixed Term Contract

Contract duration: 21 months (October 2025 to June 2027)

Reports to: Senior Digitalisation & Impact Manager

Salary: Full time equivalent £53,194-£58,573 (pro-rata)

To Apply:

Please submit your CV and a short cover letter outlining your interest and suitability for the role.

The deadline for applications is 17 September. Applications will be reviewed on a rolling basis and interviews may be scheduled quickly. The final interviews will take place w/c 21 September.

Harris Hill are delighted to be working with a national charity to recruit for an Acquisition Manager in order to lead the growth of the charity individual giving and membership programme, attracting new supporters, reactivating lapsed donors, and ensuring everyone who joins the organisation has an outstanding experience.

This is a high impact role where you’ll drive the development of innovative acquisition strategies across a range of channels including digital, face-to-face, telephone fundraising, weekly lottery, and lead generation.

You’ll take ownership of recruitment campaigns from concept to delivery, working with agencies, internal teams, and creative partners to reach new audiences and maximise income. Alongside this, you’ll analyse results, manage budgets, and continuously improve our supporter journeys.

This is also a leadership opportunity; you’ll line manage a small team, contribute to wider supporter engagement strategies.

To be successful, you must have experience:

•  Leading multi-channel acquisition campaigns (e.g. face-to-face, digital, telephone).
• Proven success recruiting and re engaging donors or members.
• Campaign planning, budgeting, and analysis.
• Experience using CRM systems and segmentation tools.
• Strong stakeholder and agency management skills.
• Excellent written and verbal communication.
• Line management experience.
• Ability to prioritise, multitask, and deliver under pressure.

Desirable:

• Professional fundraising or marketing qualification.
• Experience managing lotteries and raffles.

Salary: £41,061

Location:  Bath, hybrid working or remote

Contract: Permanent, full time 

Closing date: 19th September at 8am  

Interview: TBC

Recruitment process: Cv and Supporting Statement to

If this sounds like you, then please do get in touch ASAP!

Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

About Theirworld

Founded 23 years ago, Theirworld has grown to become a leading global children’s charity committed to the best start in life for children and young people by ending the education crisis and unleashing the potential of the next generation.

If you care about issues like climate change, gender equality, inclusion, helping refugees and ensuring the voices of young people are represented at all levels of decision-making, then education is the key to unlocking big change in these areas. If you want to make change happen, join us!

We believe in unlocking big change from a supportive and inclusive environment. This is why we now have an innovative four-day-working-week which sees all employees working Monday to Thursday with the office closed on most Fridays.

This is in addition to hybrid working with most staff taking at least one day a week based in the office.

Other benefits include:

• Regular in-house training

• Travel

• Central London location: 5 mins from Liverpool St Station and Shoreditch High Street

• Highly competitive salaries, plus more

• Pension scheme

• Cycle to work scheme

• Home office expense allowance

• Life Insurance

• Season ticket loan scheme

The Role

Theirworld is seeking a proactive and collaborative Manager to support the development, delivery, and learning of education projects and innovation initiatives.

This role will work closely with the Director of Programmes and the wider Projects team to support the design and coordination of pilot projects that test bold, locally driven ideas across Theirworld’s three core pillars: Best Start in Life, A Safe Place to Learn, and Skills for the Future.

The ideal candidate will bring experience in project management and delivery, innovation support, and strong coordination skills. They will work with diverse stakeholders, including community-based organisations, youth leaders, education NGOs, and policy makers to identify promising solutions, facilitate Theirworld’s accelerator programme, and gather insights to inform our broader strategy. The postholder will also contribute to knowledge sharing, event coordination, and organisational learning, helping ensure that new ideas are captured, tested, and amplified.

Main Responsibilities

Project Management

• Lead the planning and delivery of pilot innovative education projects, both internal and external, ensuring alignment with Theirworld’s strategic pillars and cross-cutting vital areas (gender, inclusion, climate, health & nutrition, peace & security).

• Coordinate project timelines, grant delivery, budgeting, reporting cycles, and partner check ins to ensure successful implementation.

• Support the team and local delivery partners with testing and pivoting through ongoing feedback mechanisms to strengthen impact and learning.

• Ensure project documentation, monitoring frameworks, and learning processes are maintained to inform potential scale.

Innovation Management

• Manage the day-to-day coordination and delivery of Theirworld’s Education Innovation Awards, including recruitment, onboarding, programming, and follow up with winning teams.

• Support the development and implementation of innovation focused interventions, tools, and methodologies across programme areas.

• Support in the coordination of internal innovation and contribute to the identification and advancement of high-potential concepts.

• Contribute to mentoring, capacity strengthening, and scale-readiness support for partners and youth-led initiatives.

Community Engagement and Collaboration

• Build and maintain strong working relationships with grassroots innovators, youth-led organisations, and education-focused non-profits.

• Ensure inclusive engagement practices, enabling meaningful participation of local communities, educators, and youth in programme design and delivery.

• Work collaboratively with other Theirworld teams (Campaigns, Communications, Advocacy, Research) to ensure cohesion and integration across programmes.

Learning and Knowledge Sharing

• Document insights, lessons learned, and emerging practices from pilots and projects

• Support the creation of learning reports, and briefs that contribute to Theirworld’s growing body of knowledge.

• Coordinate and support convenings, events, or workshops that engage internal and external stakeholders.

Cross-Team Contribution

• Actively participate in team-wide meetings, strategic planning, and internal initiatives to support programme delivery and organisational learning.

• Engage with our Development and Fundraising team to identify and support the cultivation of potential funders and supporters for the project pipeline 

• Provide flexible support to the Director of Programmes and project colleagues on cross-cutting tasks, event coordination, or strategic priorities as needed.

Experience, Skills and Character

• 3–5 years’ experience in project and innovation management, education, or international development.

• Experience supporting or delivering accelerator, innovation, or grant programmes (especially within the non-profit sector).

• Strong interest in education access, inclusion, and the role of innovation in system change.

• Excellent organisational, time management, and multitasking abilities.

• Good communication skills with strong written and verbal English skills.

• Collaborative team player, with experience working with diverse communities and youth networks.

• Curiosity and commitment to continuous learning, iteration, and experimentation.

• Familiarity with digital learning, edtech, or grassroots innovation is a plus.

Background to Role

Age UK Croydon is passionate about achieving our mission to reach, involve, support and connect people so they can age well in Croydon. The Healthier Lifestyle Service at Age UK Croydon offers a range of inclusive and accessible activities and events across the borough of Croydon combining, exercise, health checks, health talks and social engagement in a variety of local settings. 

About the Role

We are looking for an experienced and enthusiastic Service Manager to lead our Healthier Lifestyle team which includes a team of 3 part time Project Officers,  2 x Dementia Project officer 1 x Dementia Carers Group Support Adviser and a great team of volunteers.

Addressing health inequalities and fulfilling our mission means that the Healthier Lifestyles service has opportunity to grow and expand.  We want to reach younger older people to encourage “Act Now Age Well” . An important element of this role will be looking for opportunities to develop existing services and introduce a new services including some paid services.  The Healthier Lifestyles Manager is a member of the Integrated Leadership team to support our One Organisation One team ethos for integrated working and holistic support for the older residents of Croydon.

Some duties will include (but are not limited to) –

1. Monitor and manage workload, organise schedules, ensuring that work is purposeful, targets are clear and support staff to reach their potential and feel valued.
2. Support staff with regular supervision using the Age UK Croydon Empowerment Striving for Excellence, Innovation process
3. Recruit and manage staff in line with Age UK Croydon's policies and guarantee that efficient and effective procedures are in place.
4. Oversee recruitment and support for volunteers across the service.
5. Carry out regular supervision and appraisals and provide encouragement and support for staff including encouraging skills development and progression
6. This list is not exhaustive.

Closing date for applications: 12pm, 18th September 2025

Interview Dates: 24th September 2025

This post is subject to a Disclosure and Barring Service check

CV’s will not be accepted

The role is within our Policy, Public Affairs and Campaigns team. You'll play a vital role in supporting disabled Londoners to campaign for affordable, accessible transport, and influencing decision-makers to act on the barriers and extra costs we face.

The role will lead on engagement in London, building relationships with our members, Disabled People’s Organisations, and decision makers. You’ll organise campaigns and forums, represent Transport for All at events, and work with TfL, London Councils and boroughs to make transport fairer and more equitable.

We are a small, committed and disabled-led team working to make sure that disabled people’s voices are heard in politics, the media and beyond. This role is central to ensuring lived experience drives systemic change in London’s transport system.

You must be disabled to apply for this role

This role has a genuine occupational requirement of lived experience of disability. This explicitly includes those of us who are Deaf, neurodivergent, chronically ill, have a mental health condition, have age-related impairments, and people with both visible and non-visible impairments. If you do not meet the genuine occupational requirement, your application will not be shortlisted for an interview.

What happens next?

The deadline for applications is 22 September 2025, 9am

Interviews will take place via Zoom on 13-21 October 2025

For an informal discussion about the role, or to receive the documents in alternative formats, please visit our website.

Learning with Parents supports families to have positive learning interactions together and leads the sector to learn what works in tackling inequality. In partnership with over 160 primary schools, we support families across the UK to enjoy learning together at home. Families are motivated to sustain and enjoy frequent and positive interactions at home.

We are working to improve parental engagement across the sector, by producing evidence of parents’ impact and generating insights into how schools can best support them. Learnings are disseminated through the Parental Engagement Forum and amplified through the Fair Education Alliance.

About the Role

There are 1.4 million primary-aged children growing up in poverty in the UK, and we are currently only working with a fraction of them. We have grown rapidly over the last few years, and are now looking to recruit a Fundraising Manager to join our team and help take our fundraising to the next level. You’ll be stepping into a role where your creativity, relationship-building skills, and strategic thinking will directly fuel our expansion and impact. 

This is an exciting opportunity for someone ready to make their mark in a fast-growing, mission-led charity, where innovation is encouraged, impact is measurable and your contributions will directly help drive meaningful change in the education system. 

Fundraising Strategy and Support

• Provide input to shape Learning with Parents’ evolving fundraising strategy 

• Bring fresh ideas and innovation to fundraising development as we expand our impact

• Keep aware of trends and innovations in the wider fundraising sector, identifying new opportunities and approaches for us to explore

Business Development

• Working closely with the team to discover and cultivate new corporate partners, trust funders and High Net Worth Individuals 

• Maintain and regularly update a dynamic prospect pipeline, tracking promising opportunities as they develop, ensuring compliance with our Ethics Policy 

• Engage directly with potential partners to create meaningful collaborations that drive shared impact

• Craft compelling materials and proposals for partnership opportunities that showcase Learning with Parents’ unique value proposition

• Write and submit applications to corporate foundations, trusts and other grant making bodies

• Support representation of Learning with Parents at external fundraising, building our profile and expanding our network

Stewardship

• Feed into the design and implementation of our stewardship strategy to create deeper connections between supporters and our work

• Take ownership of managing and stewarding your own pool of corporate partners, trusts and foundations and other donors

• Assist with fulfilling donor due diligence requirements and maintaining compliant records

• Create compelling update reports and donor communications that bring our impact to life for supporter

About You 

We’re looking for a fundraiser who’s excited about their next career move. We believe in investing in the right person and we will provide all the training and support you need to excel. 

You’re someone who thrives on making things happen. You’ll be able to share examples of how you’ve demonstrated:

• Exceptional organisational and prioritisation skills. You excel at juggling multiple priorities and can see the bigger picture while managing the detail

• Compelling communication skills. You’re confident in representing the organisation externally and inspiring audiences 

• Effective relationship building with internal and external stakeholders. You understand that fundraising is fundamentally about people. You’ve built meaningful relationships with stakeholders at every level, and know how to nurture partnerships that deliver value for everyone involved 

• Experience in successfully managing long-term partnerships. You know what it takes to keep relationships thriving year after year. You’re skilled at finding creative solutions and ensuring all parties feel valued and engaged

• Persuasive writing and storytelling skills. You can distill complex ideas into clear, compelling narratives that resonate with diverse audiences

• Collaborative outlook and ways of working. You’re happy working as part of a team, drawing on the skills and knowledge of those around you, as well as supporting others with your own expertise

• Mission-driven. Above all, you’re excited to champion and uphold our vision, mission and values

Our ideal candidate might also be able to provide examples of when they have used some of the following skills and experience, although these are not essential: 

• An understanding of educational inequality in the UK

• Lived experience of some of the barriers that families from disadvantaged communities face 

The Transformation Hub Manager will play a pivotal role in reshaping our service offerings by creating a vibrant, inclusive, and strengths-based hub for our communities - many of who are underserved, including asylum seekers, refugees, residents facing isolation, and those affected by homelessness. You will lead on the delivery and successful management of our National Lottery funded RenewALL Hub, transforming our ideas from concept into a sustainable, impactful centre for community wellbeing. Central to this role is continuing to drive the shift from a crisis-led service model to a holistic, strengths-based approach, ensuring the RenewALL hub empowers Newham residents to connect, grow, and thrive. A major part of this transformation will be designing and delivering a wide range of new activities and services. Crucially, the Hub will not just deliver activities for residents but will be co-designed and co-produced with them, embedding lived experience and the voice of the community at its core. Success will depend on your ability to build and lead a coherent, motivated team of staff and volunteers, uniting them behind the shared vision of the Hub. You will work to create a welcoming space that reflects the ambitions of our Open House strategy, where dignity, inclusion, collaboration and empowerment are lived out in every interaction.

We are looking for a warm, flexible and highly motivated fundraiser to work across all areas of our fundraising, from securing income from trusts and foundations and corporate partners to staying on top of our individual giving. 

You’ll benefit from regular mentoring sessions with an external fundraising consultant and be able to foster close relationships with our board of trustees and other key stakeholders. 

BYO has a very small core team, which you’ll be part of, and a large number of freelancers and external staff that join for programmes, events and performances. Our registered office is at the London Coliseum but day-to-day, when our big
programmes aren’t running, we work remotely. 

You’ll find yourself inputting across the organisation – for an inquisitive and proactive person there are plenty of opportunities to take on more responsibility as we grow. Here at BYO we actively support professional development and are very open to flexible working.

Are you a passionate leader who thrives in a fast-paced, people-focused environment? Do you want to be at the heart of a mission-driven organisation that empowers individuals and seeks to support and transform communities?

POhWER is looking for a Call Centre Manager to lead our dynamic contact centre team in Digbeth. This is more than just a management role — it’s a chance to shape the future of advocacy and information services, drive innovation, and make a lasting difference.

The Call Centre Manager will oversee the daily operations of our busy Help Hub. You’ll lead a talented and committed team, optimise systems and processes, and champion service excellence. Your strategic thinking and hands-on leadership will ensure our clients and stakeholders receive the highest quality support, while your vision will help us embrace digital transformation and continuous improvement.

What you’ll do:

1. Lead and inspire a committed team in a busy contact centre environment.
2. Develop and implement strategies to enhance client experience and stakeholder engagement.
3. Drive innovation through digital solutions that improve efficiency and service delivery.
4. Ensure compliance, performance, and a positive workplace culture.
5. Be a key player in shaping the future of customer care at POhWER.

Hours of Work: Full-time – 37 hours working across Monday – Friday 9am – 5pm (Working patterns to be discussed)

Location: Office Based Birmingham

Salary: £38-40,000 per annum, dependent on experience

Contract Type: Permanent

Call Centre Manager Requirements:

1. Proven experience managing a contact centre or similar client-focused service environment.
2. Strong knowledge of digital contact centre technologies and CRM systems.
3. Excellent leadership and staff development skills with the ability to motivate teams.
4. Good IT and data analysis skills to monitor performance and implement improvements.
5. Experience working within the public or third sector is desirable.

Benefits:

1. 25 days annual leave + Bank holiday (Rising to 30 days after 5 years’ service) with the option to buy or sell up to 5 days leave + your birthday off as an additional holiday day after 1 years’ service!
2. Discretionary shutdown days at Christmas with up to 4 additional days leave.
3. 1 Community Leave Day per annum.
4. Cash Wellbeing Healthcare Plan which covers Optical/dental/alternative therapy and more!
5. Auto enrolment Pension plan.
6. Death in service cover.

About POhWER: Who We Are and What We Do

At POhWER, we are dedicated to promoting equality, challenging unfairness, and providing high-quality information, advice, and advocacy services for disadvantaged and vulnerable individuals. We are a registered charity operating across England and believe in giving people a voice and ensuring it is heard.

As an inclusive employer, you would be working with a great team that provide a comprehensive induction and training programme with ongoing support for your continued development.

If you think you have what it takes to excel as a Call Centre Manager, don’t wait! Apply now!  

Closing Date: 9am, Thursday 9th October 2025 – we reserve the right to close applications early.

Interview Dates: TBC (Via Teams/Zoom)

 

A DBS check and National Offender Management Service vetting will be conducted for this position.

We’re proud to support our colleagues from the armed forces signing the Armed Forces Covenant in August 2024.

POhWER is an equal opportunities employer, holder of the Investors in People Silver award, and a member of the MINDFUL EMPLOYER scheme. We are a level 2 Disability confidence scheme employer, and disabled applicants who meet all the essential criteria will be guaranteed an interview.

POhWER is committed to equality, diversity, and inclusion. We encourage applications from all backgrounds, cultures, and abilities, and particularly welcome candidates from groups currently underrepresented in our workforce. Our goal is to foster an inclusive environment where everyone feels valued and empowered to contribute. This includes, but is not limited to, people with disabilities, women, men, Black, Asian and other racially minoritised people, LGBTQ+ who are currently under-represented in our workforce.

To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support people from different backgrounds.

Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world. UCL students have the potential to do anything, and the Union plays an essential role in helping them to achieve things they may have never thought possible. As a charity we employ over 130 career staff and over 250 part-time student staff, and deliver a wide range of services and representative functions for students. We work in partnership with UCL towards a fantastic experience for all of our 48,000 students and to ensure that university life enables them to develop the skills, experience and confidence to become the leaders of the future.

Our vision is of an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.

It's an exciting time to join our growing organisation as we lead the delivery of UCL’s ground-breaking Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.

We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work.
 

The role is a full time permanent role. The role is based at Bloomsbury campus with flexibility to work from home on a 40/60 basis (40% working from the office). We will consider applications to work on a flexible and job share basis wherever possible. 

We are looking for a Marketing Manager (Commercial) to lead a team to deliver effective and impactful multichannel marketing campaigns to drive engagement with our services, increase revenue, and support the development and expansion of the Union’s commercial portfolio. We operate a diverse range of values-led commercial services, including bars, cafes, shops and gyms.

Assistant Manager – Surbiton (Part Time)

Job description and person specification

Imagine being told that you, or someone you love, is losing their sight. In that moment, two profound questions demand urgent answers:

· Can this be stopped?

· How will I live my life?

Currently, research into preventing and treating sight loss is chronically underfunded, receiving a mere 1.2% of publicly funded health research grants: people who are blind or vision impaired are three times more likely to experience loneliness and isolation than the general population.

We find and fund the brilliant minds and bright ideas that put change in sight. Our researchers are at the forefront, making breakthroughs and discoveries that will prevent, treat and cure eye disease. The partnerships we build and initiatives we support are changing life for blind and vision impaired people.

We are Fight for Sight: we won’t stop until we: Save Sight. Change Lives.

We have a clear ambition and have the support of well-respected and highly engaged ambassadors. We are now looking for experienced, committed, and creative individuals to join our dynamic team to help realise a new five-year growth strategy. You’ll be part of something impactful, we’d love to hear from you.

We are now looking for experienced, committed, and creative individuals to join our dynamic team as we devise and launch a new five-year strategy. You’ll be part of something impactful, we’d love to hear from you.

The Assistant Manager will play a crucial role in the future growth of our newly merged charity and the impact that we can achieve through partnership for people with sight loss.

Responsible to

Commercial Manager

Direct reports

Immediately responsible for recruiting and developing a team of dedicated volunteers. In due course the role and responsibilities may grow in line with organisational growth and priorities.

Working hours and contract

Permanent, part-time

21 hours, 3 days per week but flexible over a seven-day rota

Salary

£15,124 PTE,

Location

Surbiton

How to Apply

Please submit your CV and a covering letter with subject header – Assistant Manager – Surbiton (Part Time)

Your covering letter should include a supporting statement (max two pages) comprising why you think you are an ideal candidate for the role, what applicable experience you’ll bring and why you want to work for Fight for Sight? 

Closing date for applications: Rolling

Early applications are encouraged. We will be interviewing on a rolling basis; therefore, we will close the vacancy as soon as we have found the right candidate.

Important note: All applicants must have the Right to Work in the UK. Unfortunately, we do not have a sponsoring license for non-UK employees which means that if you do not have a current, valid UK working permit, please do not apply, as we will not be able to consider your application.

Role Responsibilities

Purpose of Job

· To coach, lead and manage a team of volunteers

· Drive sales performance to exceed targets, maximising cost efficiency

· Maximise shop profits through delivery of the retail strategy, including income, gift aid donor sign up and conversion, donations and other income generators.

· To achieve compliance with relevant regulation e.g., health and safety and safeguarding, whilst adhering to all policies and procedures

· To promote strong relations within the local community to enhance the profile and good name of the charity

Main Responsibilities

· To deliver shop income plan

· To achieve gift aid income objectives, donor sign up and conversion. Improving processes to deliver maximum value, coaching colleagues to success

· To support and manage volunteer pricing to ensure items are processed in line with policies and procedures, recognising and thanking the team for their contribution

· To develop a culture of ownership and follow up within own team and volunteers

· To adhere to safe, legal & secure requirements and standards for the shop, both front and back of house

· To induct, train and coach new colleagues, as evidenced through induction paperwork and development plans

· To role model and promote effective team communication, celebrating success and sharing best practice

· To liaise closely with the Warehouse Manager, Volunteer Manager and Commercial Manager

· To role model exceptional customer service to supporters and donors, providing feedback in a timely manner

· To ensure the highest standards of customer care and service are demonstrated by self, line reports and volunteers

· Promote, monitor and act on internal and external customer feedback

· To evidence effective local networking to generate donations and volunteer engagement, including local business and other stakeholders

· To monitor and check security of stock and debrief variances with the Commercial Manager

· To proactively assess own development needs and seek out development opportunities to enhance contribution to Retail objectives and operations

· To take ownership of good housekeeping for all areas of responsibility

· To accept responsibility and carry out any other task commensurate to the role

Person specification:

Skills, knowledge & experience

Sales and Profit

· Monitor and be accountable for sales and category performance, as well as ensure that the team are aware of and engaged in the shop’s financial performance

· Foster a creative and entrepreneurial shop environment where team members seek to maximise income in new and innovative ways both within the shop and through a variety of channels, such as community events

· Manage the team to maximise income from Gift Aid on donated products

· Ensure that all of Fight for Sight’s financial procedures are adhered to and executed in a timely fashion by the shop team

Shop Floor

· Ensure sourcing sufficient levels of donated stock locally in collaboration with the shop team

· Establish efficient and commercially successful stock processing systems (such as pricing, quality standards, consumer safety, stock density and culling stock), including backroom systems and ensure these are adhered to by the volunteer team. Ensure that all legal and Fight for Sight’s internal regulations regarding donated stock are adhered to

· Inspire the team to provide a great customer and donor experience, which enables Fight for Sight to attract new supporters every day. Ensure that feedback, including complaints are escalated to the Area Manager within the agreed timeframes

· Empower the team to create original, appropriate and commercially successful visual merchandising displays, including shop windows

· Make sure that all procedures for the sale of new products are followed by the volunteer team (if applicable)

· Work with the Commercial Manager to ensure our shops are in good condition, maximise their potential and are fit for purpose

· Provide a safe and healthy working environment and ensure that all team members are aware of and operate within Fight for Sight’s health and safety policies and procedures, including waste management and customer safety

Leadership – Volunteers

· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.

· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.

· Connect the volunteer team with Fight for Sight’s work and help them to understand the value of their contribution

Leadership - Paid Staff

· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.

· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.

· Connect the volunteer team with Fight for Sight’s work and help them to understand the value of their contribution.

Management - being part of Fight for Sight

· Play active part in the charity, including attending and contributing to all-staff meetings

· Play a key role in enabling the shop to represent Fight for Sight and increase the knowledge of the local community about our mission and work

· Be accountable for the integration of the shop into the local community in collaboration with the shop team

· Empower the team to respond to all appeals and fundraising opportunities.

· Adhere to and enforce Fight for Sight safeguarding policies.

Other

· Required to adhere to Fight for Sight’s mission and values

· Understanding of and commitment to adhere to equality, diversity, and staff health and wellbeing principles

Personal qualities

· The ability to work under pressure whilst remaining calm and organised

· To be receptive to change and to act as a change agent

· The ability to maintain excellent rapport with staff, volunteers, supporters, and donors

· To demonstrate a calm and logical approach to problem solving

· To consistently demonstrate a dedicated approach to the quality of customer service and team working.

· Comfortable working in a small team both strategically and operationally

· Commitment to teamwork, business partnering and a collegiate approach – with a ‘can do’ attitude and a sense of humour.

· Able to provide positive, dynamic, tenacious and flexible leadership at all times.

· Results-driven, able to measure and quantify own outcomes.

· Adaptable to changing landscape and evolving organisation.

· Willing and able to operate at pace in an organisation going through rapid change, using your initiative and delivering to tight deadlines

· Excellent verbal and written communication skills

· Highly organised with ability to plan effectively and allocate resources appropriately.

· An understanding of and commitment to London’s blind and partially sighted people.

Flexibility

The role description is a general outline of duties and responsibilities and may be amended as we grow. The post holder may be required to undertake other duties as may be reasonably required from time to time.

Employee benefits

We value our staff and volunteers and want to make sure that they are supported in their work. Other benefits we also offer are:

· A great team and a supportive culture

· Employer pension contributions matching up to 10%, and death in service cover

· Generous parental leave

· Flexible/hybrid working options

· Apprenticeships scheme, study leave and financial support for training & development

· Cycle to work scheme, eye test vouchers, and a staff loan scheme, access to an Employee Assistance Program

· An active Social Committee and staff events

Application & Interview process

See above (page 2) for How to Apply. Please note that we value the authenticity and individuality of our applicants and believe that your CV and cover letter should reflect your unique skills, experiences, and personality. Therefore, please refrain from using AI tools, including ChatGPT, to produce your application materials. Applications drafted with the assistance of AI will be automatically rejected.

Successfully shortlisted applicants will be invited to interview online via MS Teams.

Accessibility

We believe in fostering an inclusive environment where all individuals, regardless of their abilities or circumstances, feel supported and valued. If you have any accessibility requirements or specific needs that you would like us to accommodate during the application process, please let us know. If you are unfamiliar with MS Teams and would like to familiarise yourself with the platform before the interview, we are more than happy to arrange a tech run-through to ensure your comfort and confidence.

Equal opportunities, diversity & inclusion 

Don’t meet every single requirement? At Fight for Sight we are dedicated to building a diverse and inclusive workforce, so if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles that we have.

We have an inclusive and accessible recruitment process, including any adjustments required to support people from diverse community groups.

Other information

We draw your attention to some important policies that govern the research that our charity funds. You can find these on our website.

Grade: 2

Salary: £49,872

Hours: 37.5

Position type: Full time, permanent, 37.5 hours per week (flexible working considered)

Responsible to: Head of Supply Chain

Direct reports: Senior Buyer (x2), Junior Buyer (x1)

Location: Truro, Cornwall (Hybrid working, mix of office and home working) or remote UK only (Travel to Truro 2x year)

ROLE PURPOSE:

This dynamic role presents a unique opportunity to build upon the procurement progress achieved so far and to help establish robust procurement foundations across the organisation, following the implementation of a new ERP system. Some key projects for this role over the next 12 months will be:

• Contribute to the development, testing, training, and successful deployment of the new ERP Procurement App.
• Lead the ongoing implementation of the Procurement Policy, collaborating with the Internal Auditor to strengthen compliance across the Supply Chain Team and the wider organisation.
• Support the Indirect Spend strategy and lead the development of a new five-year strategic plan to guide future category management.
• Design, implement, and monitor Procurement KPIs to drive performance and continuous improvement.
• Ensure GDPR compliance is maintained across all Supply Chain activities and processes.

The primary purpose of this role is to lead the Procurement Team, champion strategic procurement initiatives, and ensure compliance with organisational policies. The Procurement Manager is responsible for driving intelligent procurement decisions, delivering the procurement strategy, and upholding the highest standards of ethical and sustainable purchasing. This role is focused on achieving optimal value for money across all indirect spend activities. As the leader of the Procurement Team, the Procurement Manager also provides mentoring and support to team members, fostering their professional growth and development.

WHO ARE WE LOOKING FOR?

The role is incredibly varied and reflects the activities of ShelterBox across all indirect buying categories. The successful Procurement Manager will be strategic, decisive and collaborative with an eye for opportunity and influence. They will be a supportive and visible leader within ShelterBox, whilst mentoring the Procurement Team to deliver excellent results and reach personal goals.

You will need to be outcome-focused, have previous experience gained in creating framework agreement / supplier lists, leading end-to-end procurement processes, previous leadership experience and competent with driving value. A strong understanding on how to constructively engage with stakeholders is vital in creating long-term foundations with the senior leadership and suppliers. Some travel within the UK may be required.

DAY TO DAY THIS ROLE WILL LOOK LIKE:

• Ensuring Value for Money by maximising value from business cases and sourcing activities by reducing costs, enhancing quality, managing risk, and increasing return on investment (ROI).
• Champion procurement best practices, driving positive change through effective processes and governance.
• Mentor and support the Procurement Team, fostering professional growth and capability development.
• Manage team workloads and prioritise assignments to ensure efficient delivery of objectives.
• Oversee contract and supplier management, ensuring strong relationships and performance.
• Engage and manage stakeholders across the organisation to align procurement with business needs.
• Lead and support contract negotiations and manage spend to secure optimal terms and value.
• Design and implement sourcing strategies across key categories including IT, HR, Fundraising, and Communications.
• Collaborate with internal teams to define, establish, and manage supplier lists, framework agreements, and standard contractual terms.
• Ensure ongoing compliance with the Procurement Policy, working closely with the Supply Chain Team and Internal Auditor.
• Drive continuous improvement in procurement policies and processes through proactive stakeholder engagement.

DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:

• Responsible for all indirect procurement activities across the organisation;
• Senior decision maker for indirect procurement activity, working closely with the Head of Supply Chain;
• Subject Matter Expert for indirect and direct procurement, acting in a consultative capacity across the organisation as required;
• Manage, coach and develop the Procurement Team to meet personal and organisational objectives, deliver best results and support the team's wellbeing;
• Lead the creation, adherence and implementation of best practice procurement processes and procedures to support continuous improvement and optimisation including policies;
• Lead, build and implement Indirect Procurement Strategy 2025+;
• Responsible for identifying and managing relevant procurement risks within the organisation, working closely with the senior colleagues;
• Review and revise Procurement Policy/ies and Manual;

• Regularly review and maintain appropriate procurement processes for the different buying categories ensuring compliance with ShelterBox's processes;

• Lead negotiation of rates and contracts with suppliers across the organisation;
• Report on cost savings and avoidance, and risk management;
• Lead on indirect supplier contract management across the organisations;
• Responsible for identifying procurement improvement priorities by analysing forecast spend, supply markets and specification options;
• Lead procurement projects such as procedure implementation, sustainability and software introduction;
• Procurement training, upskilling and development across the organisation;
• Work with different departments in the organisation to ensure compliance with the Procurement Policy/ies, reporting on non-compliance;
• Drive ethical and sustainable procurement practice across all buying activity;
• Provide support to organisational projects as required;
• Ensure procurement administration is kept up to date and appropriate;
• Maintain confidentiality for all internal matters, and commercial confidentiality for matters pertaining to suppliers;
• Represent ShelterBox as required;

Other responsibilities

• Any other duties as required which are deemed appropriate to the level and grade of the post.

Grade: 2

Salary: £49,872

Hours: 37.5

Position type: Full time, permanent, 37.5 hours per week (flexible working considered)

Responsible to: Head of Supply Chain

Direct reports: Senior Buyer (x2), Junior Buyer (x1)

Location: Truro, Cornwall (Hybrid working, mix of office and home working) or remote UK only (Travel to Truro 2x year)

ROLE PURPOSE:

This dynamic role presents a unique opportunity to build upon the procurement progress achieved so far and to help establish robust procurement foundations across the organisation, following the implementation of a new ERP system. Some key projects for this role over the next 12 months will be:

• Contribute to the development, testing, training, and successful deployment of the new ERP Procurement App.
• Lead the ongoing implementation of the Procurement Policy, collaborating with the Internal Auditor to strengthen compliance across the Supply Chain Team and the wider organisation.
• Support the Indirect Spend strategy and lead the development of a new five-year strategic plan to guide future category management.
• Design, implement, and monitor Procurement KPIs to drive performance and continuous improvement.
• Ensure GDPR compliance is maintained across all Supply Chain activities and processes.

The primary purpose of this role is to lead the Procurement Team, champion strategic procurement initiatives, and ensure compliance with organisational policies. The Procurement Manager is responsible for driving intelligent procurement decisions, delivering the procurement strategy, and upholding the highest standards of ethical and sustainable purchasing. This role is focused on achieving optimal value for money across all indirect spend activities. As the leader of the Procurement Team, the Procurement Manager also provides mentoring and support to team members, fostering their professional growth and development.

WHO ARE WE LOOKING FOR?

The role is incredibly varied and reflects the activities of ShelterBox across all indirect buying categories. The successful Procurement Manager will be strategic, decisive and collaborative with an eye for opportunity and influence. They will be a supportive and visible leader within ShelterBox, whilst mentoring the Procurement Team to deliver excellent results and reach personal goals.

You will need to be outcome-focused, have previous experience gained in creating framework agreement / supplier lists, leading end-to-end procurement processes, previous leadership experience and competent with driving value. A strong understanding on how to constructively engage with stakeholders is vital in creating long-term foundations with the senior leadership and suppliers. Some travel within the UK may be required.

DAY TO DAY THIS ROLE WILL LOOK LIKE:

• Ensuring Value for Money by maximising value from business cases and sourcing activities by reducing costs, enhancing quality, managing risk, and increasing return on investment (ROI).
• Champion procurement best practices, driving positive change through effective processes and governance.
• Mentor and support the Procurement Team, fostering professional growth and capability development.
• Manage team workloads and prioritise assignments to ensure efficient delivery of objectives.
• Oversee contract and supplier management, ensuring strong relationships and performance.
• Engage and manage stakeholders across the organisation to align procurement with business needs.
• Lead and support contract negotiations and manage spend to secure optimal terms and value.
• Design and implement sourcing strategies across key categories including IT, HR, Fundraising, and Communications.
• Collaborate with internal teams to define, establish, and manage supplier lists, framework agreements, and standard contractual terms.
• Ensure ongoing compliance with the Procurement Policy, working closely with the Supply Chain Team and Internal Auditor.
• Drive continuous improvement in procurement policies and processes through proactive stakeholder engagement.

DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:

• Responsible for all indirect procurement activities across the organisation;
• Senior decision maker for indirect procurement activity, working closely with the Head of Supply Chain;
• Subject Matter Expert for indirect and direct procurement, acting in a consultative capacity across the organisation as required;
• Manage, coach and develop the Procurement Team to meet personal and organisational objectives, deliver best results and support the team's wellbeing;
• Lead the creation, adherence and implementation of best practice procurement processes and procedures to support continuous improvement and optimisation including policies;
• Lead, build and implement Indirect Procurement Strategy 2025+;
• Responsible for identifying and managing relevant procurement risks within the organisation, working closely with the senior colleagues;
• Review and revise Procurement Policy/ies and Manual;

• Regularly review and maintain appropriate procurement processes for the different buying categories ensuring compliance with ShelterBox's processes;

• Lead negotiation of rates and contracts with suppliers across the organisation;
• Report on cost savings and avoidance, and risk management;
• Lead on indirect supplier contract management across the organisations;
• Responsible for identifying procurement improvement priorities by analysing forecast spend, supply markets and specification options;
• Lead procurement projects such as procedure implementation, sustainability and software introduction;
• Procurement training, upskilling and development across the organisation;
• Work with different departments in the organisation to ensure compliance with the Procurement Policy/ies, reporting on non-compliance;
• Drive ethical and sustainable procurement practice across all buying activity;
• Provide support to organisational projects as required;
• Ensure procurement administration is kept up to date and appropriate;
• Maintain confidentiality for all internal matters, and commercial confidentiality for matters pertaining to suppliers;
• Represent ShelterBox as required;

Other responsibilities

• Any other duties as required which are deemed appropriate to the level and grade of the post.