Engagement team leaders jobs in London
How's your job search on our site?
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for an inspiring and strategic Head of Services and Engagement to ensure our services are impactful, accessible and centred around the needs of people living with arthritis.
The Role
Hybrid: Two fixed days in London office (Mondays and Wednesdays), three days at home.
The Head of Services and Engagement will lead the development, delivery and continuous improvement of Arthritis Action’s services and engagement activities. This is a key role responsible for ensuring that people affected by arthritis receive high-quality, evidence-based support and have meaningful opportunities to connect, participate and influence our work.
The postholder will oversee our membership and service portfolio, including community-based activities, self-management support and engagement programmes, ensuring they are effective, inclusive and aligned with organisational priorities. They will also support the creation of a sustainable volunteer model alongside our new Volunteer Manager, enabling volunteers to extend our reach, strengthen communities and increase our impact.
Key Responsibilities
Membership and Service Delivery
· Develop a strong understanding of the member and service user journey, using insight, feedback and data to identify opportunities to improve engagement, satisfaction, retention and outcomes at every stage.
· Oversee and lead on the delivery and continuous improvement of Arthritis Action’s member services, community activities, events, and other programmes.
· Develop approaches to increase access and engagement amongst diverse and underserved communities.
· Implement effective monitoring and evaluation processes to demonstrate impact.
· Work with colleagues to identify opportunities for service innovation, partnership working and growth and fundraising.
Engagement and Community Building
· Develop and implement an engagement approach that strengthens relationships with members, service users, supporters and communities.
· Create meaningful opportunities for people affected by arthritis to participate, connect and share their experiences.
· Work collaboratively with Communications and Fundraising colleagues to maximise awareness, participation and impact.
· Build relationships with community partners and relevant external organisations to extend reach.
Volunteering Strategy and Development
· Help develop Arthritis Action’s volunteer strategy alongside the Volunteer Manager, creating a sustainable model that supports organisational priorities.
· Provide strategic oversight and support to the Volunteer Manager, ensuring effective volunteer recruitment, training, support and recognition.
· Establish appropriate volunteer policies, processes, safeguarding arrangements and systems.
Line Management
· Lead, motivate and develop the Services and Engagement Team.
· Manage budgets effectively, ensuring resources are used efficiently and deliver value.
· Work collaboratively across the organisation, particularly with Communications and Fundraising.
· Represent Arthritis Action externally with partners, stakeholders and sector networks.
Data, Insight and Impact
· Use data, evaluation and feedback to understand service effectiveness and improve outcomes.
· Report meaningful KPIs for services, engagement and volunteering alongside the Services Manager.
· Use CRM and engagement data to improve communication, participation and user experience
Person Specification
Essential
Experience
- Experience of leading health, wellbeing, community or support services within a charity, healthcare or related environment.
- Experience of managing teams, budgets and operational delivery.
- Experience of implementing volunteer led services.
- Experience of improving the overall membership journey.
- Experience of developing and improving services based on evidence, insight and user needs.
- Experience of engaging diverse communities, members, service users or people with lived experience.
- Experience of developing partnerships and collaborative approaches.
Skills and Knowledge
- Excellent oral and written communication skills including the ability to write in Plain English.
- Understanding of person-centred approaches and co-production.
- Excellent communication, influencing and relationship-building skills.
- Strong understanding of inclusion, accessibility and reducing health inequalities.
- Ability to use insight, data and evaluation to improve impact.
Attributes
- An understanding of, and commitment to, Arthritis Action’s vision, mission, equal opportunities and diversity.
- A self-starter and senior leader, able to work on own initiative where required.
- Values-driven, collaborative and inclusive professional.
- Empathetic and committed to ensuring people’s voices shape services.
- Able and willing to travel within the UK.
Desirable
- Experience working in a health charity, patient organisation or membership body.
- Experience of supporting people with long-term conditions.
- Experience using CRM systems and digital platforms to improve engagement.
How to apply
Applications should be in the form of a CV with a covering letter explaining your interest in and suitability for the role. Please provide both email and telephone contact information for yourself. . Candidates must be eligible to work in the UK. Please note that only short-listed candidates will be contacted.
Applications should be received by 11:59pm on Thursday 10th September 2026 at the latest.
First-round interviews will take place by Zoom on Thursday 17th September 2026. Second-round interviews will take place in the London office on Monday 21st September 2026.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert ahead of the deadline should we receive a sufficient number of applications.
Arthritis Action is an equal opportunities employer. We treat employees and job applicants in the same way regardless of age, disability, marital status, gender reassignment, race, colour, nationality, ethnic origin, sexual orientation, religion or belief.
Please apply with a CV and Covering Letter. Applications without a covering letter will not be accepted.
Arthritis Action is a UK charity helping people with arthritis to live fuller lives with less pain.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: Remote; able to travel into London easily
Benefits: Flexible working, private healthcare, 35 days annual leave (in addition to bank holidays), £500 contribution towards work laptop
Reporting to: Director
About the Schools Consent Project
The Schools Consent Project is a UK-based charity dedicated to educating young people about sexual consent and healthy relationships. We deliver workshops in schools and educational settings led by trained volunteer lawyers. By introducing consent literacy at school, young people are more likely to make informed, ethical decisions and are less likely to experience or perpetrate sexual violence in later life.
Through this hire, we aim to scale access to high-quality consent education.
Role Summary
The Outreach Manager is responsible for driving the expansion of the Schools Consent Project’s reach, engagement, and impact across London and the South East. Acting as the organisation’s lead “sales” and business development professional, you will contribute to and manage our strong pipeline of partner schools and organisations, convert leads into confirmed bookings, and maximise long-term engagement.
You will own the end-to-end outreach and partnership journey: from prospecting and lead generation, through relationship development and negotiation, to repeat engagement and retention.
Key Responsibilities
Business Development & Lead Generation
• Develop and execute a proactive outreach and growth strategy to increase workshop bookings.
• Develop and maintain relationships with existing schools; ensure SCP’s workshop content remains responsive and reactive to the emerging concerns of young people when it comes to sex, consent and the online world.
• Generate leads through cold outreach, referrals, events, and campaigns.
• Contribute to and maintain a pipeline of new schools and educational settings.
• Reinvigorate historic relationships with schools.
Account Management
• Convert enquiries and prospects into confirmed programme partners.
• Present the charity’s offer and impact to senior school leaders, safeguarding leads, and decision-makers.
• Manage key accounts and ensure high levels of partner satisfaction and retention.
• Promote additional workshops and programmes where appropriate (eg. teacher training; parent workshops).
• Track booking trends eg. seasonal vs. reactive bookings; develop a communication strategy around each ‘type’ of school, involving timely booking reminders.
Pipeline, Targets & Performance
• Manage outreach targets for bookings, partnerships, and regional coverage.
• Monitor conversion rates, pipeline value, and performance metrics.
• Produce regular forecasts and performance reports.
• Use data and insight to refine sales strategies and improve outcomes.
Marketing & Promotion
• Help develop compelling outreach materials and campaigns.
• Deliver presentations, webinars, and pitches to prospective educational partners.
• Represent the organisation at conferences, networks, and sector events.
• Help gather case studies, testimonials, and impact data to support outreach and fundraising.
Delivery Coordination
• Work closely with our Volunteer Manager and Operations Manager to match supply with demand.
• Ensure smooth handover from booking to delivery.
• Anticipate capacity constraints and manage partner expectations.
Team Leadership & Development
• Contribute to the development of outreach systems, processes, and tools.
• Share insights and learning across the organisation.
• Oversee team members currently managing school outreach.
Person Specification
Essential Criteria
• Proven experience in sales, business development, partnerships, or outreach roles.
• Experience working with schools, education providers, or youth services.
• Track record of meeting or exceeding targets.
• Excellent communication skills.
• Strong relationship management and account development experience.
• Highly organised, with strong CRM and data management skills.
• Ability to work autonomously and drive results.
Desirable Criteria
• Experience working in the charity, education, or public sectors.
• Knowledge of safeguarding and child protection frameworks.
• Understanding of social impact measurement.
Values and Approach
We are looking for someone who:
• Is committed to our mission and values.
• Demonstrates empathy, professionalism, and integrity.
• Works collaboratively and inclusively.
• Is proactive, adaptable, and solution-focused.
Safeguarding and Equality
The Schools Consent Project is committed to safeguarding and promoting the welfare of children and young people. All staff are expected to share this commitment.
We are an equal opportunities employer and welcome applications from candidates of all backgrounds.
We ask applicants to draft their applications without using AI (save for checking spelling or grammar), so that we can get a real sense of your suitability for the role.
The client requests no contact from agencies or media sales.
Stella Maris UK is looking for an experienced and confident Senior HR Manager to drive and deliver our people-focused HR strategy that supports employee wellbeing and organisational growth.
About the Role
Reporting to the Director of Resources, this is a senior leadership role with responsibility for promoting the vision, mission and values of the organisation.
You’ll oversee all aspects of human resources, including recruitment, employee relations, performance management, learning and development, and policy implementation, and will provide leadership and support to the HR team.
You’ll also work collaboratively across the organisation to foster a positive, inclusive and high-performing workplace culture.
About You
We’re looking for a confident leader with experience in human resources leadership, employee relations, organisational development, workforce planning, and people management, as well as experience in leading teams and building strong relationships with a wide range of internal and external stakeholders.
You’ll;
• Have CIPD or equivalent professional HR qualification.
• Be educated to degree level or equivalent experience.
• Have experience managing HR functions within a charity, not-for-profit, public sector, or mission-driven organisation.
• Have experience of advising senior leaders on people matters.
• Have strong knowledge of UK employment law and HR best practice.
• Have strategic thinking and organisational development capability.
• Have strong communication, coaching, and influencing abilities
We improve the lives of seafarers and fishers through our network of local chaplains and seafarer centres, expert information, advocacy, and support.



The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Job titleChief Executive
ContractPermanent / Full time (35 hours a week)
Location London / hybrid (regular London presence)
Salary£95,000 - £100,000
Benefits Up to 6.5% matched pension, total contributions of 13%.
28 days annual leave per year plus public holidays.
Enhanced sick leave cover of up to 5 years.
Death in service benefit of 2x annual salary.
Employee Assistance scheme.
Working from home allowance.
Annual wellbeing allowance.
Reports to Chair and Board of Trustees
Direct reportsDirector of Finance and Operations
Director of Evidence and Improvement
Policy and Communications Manager
People and Business Partner
Background information
About us:
National Voices is the leading coalition of health and social care charities in England. We have more than 200 members covering a diverse range of health conditions and communities, connecting us with the experiences of millions of people. We work together to strengthen the voice of patients, people with Lived Experience, unpaid carers, their families and the voluntary organisations that work for them.
Our mission:
We advocate for a more equitable and person-centred health and care, shaped by the people who use and need it the most.
We do this by:
- Understanding and advocating for what matters to people, especially those living with health conditions and groups who experience inequalities
- Finding common cause across communities and conditions by working with member charities and those they support
- Connecting and convening charities, decisions makers and citizens to work together to change health and care for good.
Our five-year strategy:
In September 2024 we published a new five-year strategy that was co-produced with our staff, our member charities, our Lived Experience Partners and our key stakeholders. This set out three clear goals:
- End unequal access
By addressing the barriers experienced by those facing the worst outcomes, we will find solutions that improve care for all.
- Transfer power to people and communities
As a leader in co-production, we will help communities to work with system leaders at national and neighbourhood level to make big decisions together. This will maximise the skills and capabilities of patients, ensuring care is truly person-centred.
- Shift the measures of success
By campaigning for better patient experience and outcomes metrics, we can ensure that what matters to people becomes the key measure of success for the NHS.
In the first two years of the strategy we have already made big strides. For example, our work encouraging the Government to focus on “getting the basics right” has seen major policy initiatives designed to fix access to primary care and the 8am rush. Similarly, our work on the experience of waiting for elective care has seen the introduction of the first ever set of minimum standards for waiting.
Our work on the 10 Year Plan, and on the Quality Strategy, has also seen both patient experience and outcome measures given much greater prominence in how the NHS judges success and National Voices has now been commissioned by NHS England to help design the future of patient feedback mechanisms.
We have also successfully campaigned for funding formulas to be revised to enable the NHS to directly address the inverse care law and tackle the impact of health inequalities head on.
But there are challenges ahead, not least the role patients and communities play directly in co-producing improvement. With ICBs under huge financial pressures, and so much change in the health and care system, we need to make sure every piece of work we deliver is of the highest quality and adds real value. This is the only way to help others across the sector understand the value that people with Lived Experience offer to problem solving processes and creating better and more inclusive solutions.
PLEASE SEE RECRUITMENT PACK FOR FULL DETAILS AND APPLICATION GUIDANCE
The client requests no contact from agencies or media sales.
Job Title: Church Engagement and Events Officer
Responsible to: Senior Fundraising Manager
Salary: £29,706 – £31,908
Location: USPG, 5 Trinity Street, London, SE1 1DB
Hours of work: Full time – 35 hours per week (Minimum two days per week in the London office). Occasional weekend and evening work with time off in lieu. The post involves up to 20% travel within Britain and Ireland.Permanent contract.
The package also includes
-
8% employer contribution to a pension
-
25 days annual leave, plus bank holidays and additional discretionary leave during the Christmas week
-
Season Ticket Loan
USPG is the Anglican mission agency that partners with churches and communities worldwide in God’s mission to enliven faith, strengthen relationships, unlock potential and champion justice. You can find out more about our work by visiting our website.
The Job
Reporting to the Senior Fundraising Manager, this role sits within the Communications, Engagement and Fundraising team. The Church Engagement and Events Officer will play a key role in building relationships with churches, supporters and volunteers across Britain, Ireland and Europe, helping them engage more deeply with USPG's vision and mission.
You will lead the planning and delivery of USPG's events programme, including the USPG Conference, Founder's Day, In Conversation Dinners and the annual Carol Service, as well as supporting the organisation's presence at festivals, synods and other national events. Working closely with colleagues across the organisation, you will help create inspiring and engaging experiences that raise awareness of USPG's global mission.
As the first point of contact for many church supporters, you will provide excellent stewardship, support and resources that inspire churches and communities to engage through prayer, giving and action. You will also contribute to the development of USPG's church engagement activity, helping to strengthen supporter relationships and increase engagement across the church year.
About You
You are a confident and proactive relationship builder with experience in planning events and working with churches, supporters, volunteers or Christian organisations. You are passionate about helping people engage with mission, justice and the global Church.
An organised and effective communicator, you can manage multiple projects and events, build strong stakeholder relationships and work independently while contributing to a collaborative team. You are comfortable engaging with clergy, church leaders, volunteers and supporters, and are motivated by USPG's mission and Christian ethos.
This is an exciting opportunity for someone looking to develop a career in church engagement, events and supporter relations within a respected international mission agency. If you have the skills, enthusiasm and commitment to help churches connect with God's mission around the world, we'd love to hear from you.
How to apply
Please download and complete the attached application form and email it to HR as indicated on the document.
If you would like to discuss the role, please feel free to contact Natasha Bourne, HR Manager.
Closing Date: 31st August 2026
Provisional Interview Date: 8th September 2026
We bring people together from different parts of the global Church in mutually enriching conversation and profound encounters.

The client requests no contact from agencies or media sales.
Head of Operational Delivery | Lead National STEM Education Programmes | Maternity Cover
EDT is seeking an exceptional Head of Operational Delivery to lead national student and school engagement activities across the UK during an exciting period of transformation. This is a rare opportunity for a strategic and people-focused leader to take ownership of operational delivery, student recruitment, programme performance and team leadership within a respected education charity. As our Head of Operational Delivery, you will play a pivotal role in ensuring thousands of young people access inspiring STEM experiences that improve social mobility and create pathways into future careers.
Why Join EDT?
At EDT, our values drive everything we do:
- Passionate about creating equitable access to STEM careers.
- Dynamic in our response to a changing world.
- Collaborative with industry, educators and communities.
- Respectful of young people's potential and lived experiences.
As Head of Operational Delivery, you'll help shape the experiences of young people across the UK while leading teams that directly contribute to EDT's mission of inspiring the next generation of talent.
What You'll Be Doing
- Lead and develop EDT's Operational Delivery Team, ensuring exceptional programme delivery, student engagement and school recruitment nationwide.
- Oversee performance, capacity planning, budgets, KPIs, reporting and operational effectiveness across multiple programmes.
- Develop and implement student recruitment and engagement strategies that drive growth and impact.
- Work closely with senior leaders to improve efficiency, support programme growth and maximise delivery outcomes.
- Champion safeguarding, quality standards, continuous improvement and outstanding learner experiences.
- Build strong relationships with schools, colleges, universities, funders, volunteers, alumni and partners.
Please refer to the attached Job Description for the full responsibilities and person specification.
Who We're Looking For
- Experienced operational leader with a track record of managing teams, programmes and organisational performance.
- Strong background in education, youth engagement, programme delivery, student support or charity operations.
- Experience managing budgets, KPIs, reporting frameworks and operational planning.
- Strategic thinker with the ability to identify opportunities, solve challenges and drive continuous improvement.
- Passion for supporting young people and creating meaningful educational opportunities.
- Outstanding stakeholder management, leadership and communication skills.
What's In It For You?
- Full-time maternity cover contract from 28 September 2026 to 3 August 2027.
- From £36,000 to £49,000 per annum, depending on skills and experience.
- 30 days annual leave plus bank holidays.
- Up to 10% employer pension contribution.
- Hybrid and flexible working.
- Opportunity to lead national programmes with significant social impact.
Location
- Hybrid working.
- Office base in any of our regional offices - Manchester, Birmingham, Welwyn Garden City, Plymouth or Southampton.
- National remit with occasional travel and overnight stays.
Why This Role Stands Out
- This is more than an operational leadership role.
- As Head of Operational Delivery, you'll influence how young people engage with STEM education across the UK.
- As Head of Operational Delivery, you'll lead national recruitment, engagement and delivery strategies that support thousands of students each year.
- As Head of Operational Delivery, you'll work closely with senior leaders to shape the future direction of an ambitious and growing charity.
- As Head of Operational Delivery, you'll have the opportunity to create lasting impact for young people, schools and communities nationwide.
#HeadOfOperationalDelivery #OperationsManager #HeadOfOperations #CharityLeadership #EducationLeadership #ProgrammeManagement #OperationalLeadership #YouthEngagement #StudentEngagement #EducationCharity #STEMEducation #ProgrammeDelivery #CharityJobs #EducationJobs #TeamLeadership #SchoolEngagement #VolunteerManagement #StakeholderManagement #HybridWorking #NonProfitJobs #OperationalExcellence #StrategicLeadership #PeopleLeadership #EducationSector #NationalRole #HeadOfOperationalDeliveryJobs #LearningAndDevelopment #SafeguardingLeadership #CharityCareers #STEMCareers
Closing Date is currently 28th August 2026. Applicants will be contacted after this date regarding next steps
Our mission is to connect young people with STEM and inspire STEM futures.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Lead our IPS service and help transform lives through employment.
We're looking for an ambitious and values driven leader to develop a talented team, drive excellent outcomes and shape the future of mental health employment support in Islington.
About the Role
Hillside Clubhouse is looking for an experienced IPS Team Leader to lead our Individual Placement and Support (IPS) SMI service across Islington and as part of the newly merged North West London NHS Trust. You'll provide leadership, coaching and support to a team of Employment Specialists, ensuring high-quality, recovery focused employment support for people with mental health conditions.
This is an exciting opportunity for someone who wants to make a lasting impact. You'll work closely with NHS partners, employers and local stakeholders while helping to strengthen and develop the service, improve performance and deliver excellent employment outcomes.
Why Join Hillside?
Hillside Clubhouse is a co-produced mental health employment support charity working across Islington. We believe employment is a powerful part of recovery and support people to achieve their goals through our Clubhouse and community-based services.
As a small, ambitious charity, you'll have genuine opportunities to influence decision-making, shape services and work closely with senior leaders. We offer flexible and hybrid working, generous annual leave, pension contributions and ongoing professional development opportunities.
Please answer screening questions using examples from your own experience. We are interested in specific situations, actions and outcomes, so generic or theoretical responses may not be shortlisted.
The attached Job Description and Job Advert provide further information about the role, our expectations and what it's like to work at Hillside.
Candidates shortlisted for the next stage will be invited to a short telephone conversation before a final interview shortlist is agreed.
We run a varied programme of activities and support to rebuild confidence, re-engage with your community and rediscover a sense of purpose.



The client requests no contact from agencies or media sales.
About The Connection at St Martin’s
We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.
London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.
We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.
We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.
About the Role
The Street Engagement Team works across the West End/Westminster with people experiencing street homelessness and interconnecting needs (substance dependency, mental/physical health, criminal justice involvement, unclear immigration status etc.). This is done by delivering a support offer that is person-led, wrap-around, and focussed on building relationships by meeting people where they are at.
Working with the Service Manager, you will manage a team of staff and support the development of a team that is dynamic, innovative, and responsive to the changing needs of the wider environment and the people that use The Connections services. The services operational delivery will include a range of functions that are both street based and building based, such as outreach and in-reach, casework, supporting the wider delivery of CSTMs functions such as essential services, and managing and developing partnerships that supplement the support offer we have for the people that use our services.
You will have substantial experience in delivering person-led, psychologically, gender and culturally informed services to people who are street homeless. You will have the personal credibility to build confidence in the wider community and with partnerships. You will be both strength-based and solution-focused, developing and enhancing the service with a commitment to embed coproduction. You will also be committed to the values of CSTM (Curious, Safe, Together and Motivated) and will be able to champion approaches that are aligned to this (trauma informed, pre-treatment, harm reduction etc.)
Through compassionate and proactive management, you will help build a high performing, well organised and creative team who are passionate about supporting very vulnerable people away from the streets and getting their needs met.
Salary: £41,599 - £45,097 (Spine Point 26-30)
Closing Date: Wednesday 9th September
Interview Date: Tuesday 15th September
Our Benefits
- 30 days holiday plus bank holidays
- Generous training budget, plus an annual personal training budget
- Enhanced Sick Pay Policy
- Enhanced family friendly policies
- Day off for moving house
- Hybrid working (depending on role requirements)
- Pension – 5% Employer, 3% Employee
- Cycle to Work Scheme
- Season Ticket Loan
- Employee Assistance Programme
- Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)
We are a London Living Wage employer
The client requests no contact from agencies or media sales.
As Welcome Team Leader you will work as part of the Engagement team, leading a team of Welcome Hosts to provide a warm welcome and overall excellent visitor experience at Southwark Cathedral. Acting as a central point of contact, you will lead, support and develop the Welcome Team to deliver a friendly and engaging visit and ensure a high standard of customer service. You will work closely with the Head of Engagement to support the development of the Welcome Team through training and support, organise rotas and ensure adequate cover of all positions, and support the overall goal to increase visitor numbers, donations and visitor engagement.
If you have experience in:
- Managing a team, supervision and team training
- Working within a heritage, public engagement or visitor attraction setting
- Dealing with customer feedback or complaints
And are:
- Customer focused, passionate about excellent engagement and welcome
- A skilled and engaging communicator
- Committed to continuous organisation improvement and the ability to act as an agent of change, with an understanding of and enthusiasm for the Cathedral’s overall vision and values, and sympathy with the Christian faith.
Then we would love to hear from you.
Main Duties and Responsibilities
- Act as main point of contact with Welcome Team acting for daily visitor engagement operations, liaising with other onsite teams, including Vergers, Retail, Property and Enterprise;
- Line manage the paid Welcome Team, ensuring a high standard of welcome and visitor service is provided;
- Carry out regular walk rounds of the site to support Welcome Team members, collaborate and provide feedback and ensure standards are consistently met;
- Cover Welcome Team positions as an when required, providing a welcoming, friendly and engaging visitor experience to all visitors to the Cathedral;
- Organise monthly rotas for the Welcome Team to ensure all days are adequately staffed, managing annual leave, sickness and overtime requests;
- Work alongside the Head of Engagement to develop and maintain training sessions and ensure mandatory training is up to date;
- Attend weekly Cathedral Diary meetings and manage daily service sheets and promotional materials;
- Handle complaints procedure and any difficult customers;
- Manage the recording of daily visitor numbers and donation figures;
- Take the lead on card payments for on the day ticket sales for public and group tours, and other engagement events;
- Attend the Health and Safety Committee and ensure the Welcome Team are confident and compliant with all health, safety, security and safeguarding policies and procedures;
- Take an active role in providing visitors with information about the Cathedral and its history, upcoming events, donation points, services and more;
- Communicate with pre-booked and un-booked tour groups requiring access to the Cathedral;
- Refer any visitor in need of pastoral care to the Day Chaplain or clergy;
- Encourage visitors to donate to the Cathedral through the various platforms available in the Cathedral and online and to encourage those making a donation to Gift Aid it should they be eligible to do so;
- Direct visitors to the Cathedral Shop and Café encouraging secondary spend;
- Promote the sale of information products such as the Visitor Map and Guidebook;
Closing date: 11.59pm on Wednesday, June 17th
Interviews are planned for Friday, June 26th
Introduction to the Cathedral
Southwark Cathedral has been a place of Christian worship for over 1400 years. Now it stands on the vibrant and exciting regenerated south bank of the Thames surrounded by cultural venues such as Tate Modern, Shakespeare’s Globe and Borough Market, the offices of major companies as well as schools and diverse residential communities. It is an inclusive Christian community that offers a welcome to all.
The Cathedral’s mission, ministry and musical tradition are core to its life as a Cathedral and a parish church serving the community. It also relies on the valuable financial contribution made by its income generating activities such as its shop, café, conference rooms, corporate events and concerts. It is a very busy place, attracting 290,000 visitors a year to the Cathedral, its churchyard and medieval herb garden. The Cathedral relies on a small but dedicated team to be inclusive and welcoming to all.
Southwark Cathedral is committed to being an Equal Opportunities Employer. We believe in promoting and building a diverse and inclusive team, and workplace, culture and governance structures that are welcoming to and respectful of all. We welcome applications from all suitably qualified people whatever their ethnicity, background, age, disability, long term condition, sexual orientation, gender identity, or any other characteristic protected by law.
Southwark Cathedral is committed to a culture of safeguarding, especially for children, young people, and vulnerable adults. The Cathedral has adopted the Church of England policy statement ‘Promoting a Safer Church (2017)’; Safeguarding Learning and Development (2024) and the Safer Recruitment and People Management Guidance (2021). Every member of our team is recruited according to these policies and is required to complete safeguarding training.
Appointment to this role is subject to satisfactory references and the right to work in the UK.
The client requests no contact from agencies or media sales.
Community Engagement Lead
Oasis Ashburton Park | Croydon
Salary: £33,725
Contract: 1 Year Fixed Term
Hours: 40 hours per week (including some evenings and occasional weekends)
Location: Oasis Ashburton Park (Croydon), working alongside Oasis Academy Shirley Park, Oasis Academy Arena and the wider community
Do you believe strong communities can change lives?
Do you want to help young people thrive, strengthen communities and create lasting change?
Oasis Ashburton Park is seeking an exceptional Community Engagement Lead to join our Youth & Community team and play a pivotal role in supporting children, young people and families across Croydon. Working closely with Oasis Academy Shirley Park, Oasis Academy Arena, local partners and residents, you will help build the relationships, opportunities and support networks that enable young people to flourish.
This role was established as part of Oasis' commitment to strengthening communities and creating safer futures for young people. At its heart is a belief that strong relationships, meaningful opportunities and connected communities are the most effective protective factors in a young person's life.
About the Role
As Community Engagement Lead, you will lead the delivery and development of our Prevention Programme a proactive, relationship-based initiative designed to help young people build confidence, belonging, aspiration and positive pathways for the future.
You will:
- Build trusted relationships with young people and families.
- Coordinate support across schools, community organisations and statutory services.
- Connect young people to mentoring, volunteering, youth provision, employment pathways and leadership opportunities.
- Develop projects and responses that address gaps in local provision.
- Champion relational, restorative and trauma-informed approaches.
- Help create a joined-up neighbourhood model that brings together education, youth work, family support and community development.
About You
We're looking for someone who believes in the power of community and is passionate about helping young people realise their potential.
You will have:
- Experience working with young people in education, youth work or community settings.
- The ability to build positive relationships with a wide range of stakeholders.
- An understanding of the challenges and opportunities facing young people and families.
- Strong communication, organisational and partnership-building skills.
- A commitment to empowering young people as active contributors and leaders within their communities.
- The ability to think creatively, work collaboratively and turn ideas into action.
Why Join Oasis?
At Oasis, we're committed to creating thriving communities where everyone is included, valued and able to contribute. You'll join a passionate team working at the forefront of community-led change, with the opportunity to shape innovative approaches that improve outcomes for young people and influence practice across the wider system.
If you're ready to make a meaningful difference in the lives of young people and help build stronger communities across Croydon, we'd love to hear from you.
As part of the package, Oasis offers:
· A pension scheme, offering 7% employer contribution.
· A generous holiday allowance, starting at 25 days per year (plus 8 Bank Holidays).
· Policies which promote well-being and are family friendly.
Apply now and be part of creating a community where every young person can belong, thrive and succeed.
To apply, please send your CV and a Supporting Statement (no more than two A4 pages).
Please expand on your CV to tell us about relevant skills, experience and qualification you have, that relate to the job description and person specification.
We actively encourage applications from people of all ethnic backgrounds and underrepresented groups. If you require any assistance to overcome potential barriers during the recruitment process, please let us know.
If you would like a conversation about the role, please contact us via the Oasis Charity Jobs website.
Closing Date: 9am Monday 7th September
Interview Date: to be confirmed
Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos. We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.
The successful candidates must have the right to work in the UK. Oasis cannot assist with sponsorship or visas.
Oasis supports Equal Opportunities. Registered Charity No. 1163889
To apply, please send your CV and a Supporting Statement (no more than two A4 pages)
Please expand on your CV to tell us about relevant skills, experience and qualification you have, that relate to the job description and person specification.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Hybrid - London WC1H - we operate hybrid, flexible working practices with 20% of your time per month being office based
Join the ACU as Head of Communications and Engagement and use your expertise and experience to help us in our mission to be the voice of Commonwealth universities, supporting them to collaborate and to advance their contribution to sustainable development.
Working at the intersection of higher education and international development, The ACU offers a unique opportunity to make a real difference. We are one of the largest, most diverse international university networks, bringing together over 400 members in more than 40 countries, and our official role within the Commonwealth and United Nations affords an impactful platform for advocacy and strategic partnerships.
The role
The Head of Communications and Engagement leads ACU's external voice and its member engagement function, ensuring that our member universities experience ACU as a present, credible and valuable partner. This role is the primary custodian of how ACU communicates with the world and how relationships with members, stakeholders and partners are built, maintained and deepened.
You will develop and lead an integrated communications and engagement strategy, ensuring all activity is strategically aligned, well-coordinated and delivered with maximum impact.
Working closely with the Director, you will provide leadership in shaping the external affairs of the ACU, finding new and creative ways to communicate ACU's work and impact, strengthen our position with key audiences and platform our advocacy messages within the sector and with key decisions makers including at major multilateral forums. You will oversee marketing efforts to drive participation with our member opportunities and for our managed programmes and will be responsible for contract fulfilment for a range of external clients. You will also lead on internal communications in support of our people and culture agenda.
Working with the Head of Membership and Events and Head of Policy and Research, you will be jointly responsible for the membership strategy, leading an international engagement team to ensure that our offer is visible to members, and our diverse and geographically dispersed network feel engaged and see the value of membership.
Who are we looking for?
We are looking for an experienced senior leader who can bring a strategic and an integrated approach to communications and engagement, enjoys working in a collaborative international environment and who will foster creativity and innovation to deliver maximum impact.
You will:
- Bring a track record of leading integrated communications strategies in complex contexts, alongside experience of membership engagement or institutional relationship management at a senior level.
- Have worked at senior level in marketing or communications, be skilled in devising and implementing successful communication strategies and plans, audience segmentation, content creation, delivery and the use of the various channels for effectiveness
- Be comfortable holding the strategic and the relational in equal measure, and understand that in a membership organisation, communications and engagement are two sides of the same endeavour.
- Be a strategic thinker, know how to use data and insight to direct a team's activity, and understand how to design an engagement model that utilises personalised account management and varied communications channels to reach diverse audience segments with targeted messages
- Be comfortable leading a small, dispersed team- including a network of regional engagement leads across ACU's core geographies - setting strategic direction and supporting consistent standards and autonomous delivery
- Be energised rather than daunted by breadth: moving between brand strategy and member retention, hands-on delivery and team leadership
What to expect
We see equity, diversity and inclusion as fundamental to our mission and we value the many different perspectives that people from all backgrounds bring to our collective performance (you can find more about our commitment to equity, diversity and inclusion and safeguarding on our website by clicking here). We believe in investing in all our people and creating cultures in which everyone can thrive.
We offer a fantastic package of benefits including:
- 27 days annual leave, 8 bank holidays (pro rata - part-time employees) and 4 Christmas closure days
- Generous pension scheme – 5% employee contribution, 10% employer contribution
- Enhanced maternity, paternity, and shared parental leave
- Significant investment into your personal and professional development
- Regular social activities
- Health and wellbeing programmes
- Give as you earn charitable donations scheme
- Cycle to work scheme
- Interest-free travel season ticket loan
How to apply
Apply via the apply button which will redirect you to our recruitment portal.
Closing date: 27th August 2026 at 23.45 pm.
Interviews will take place on 7th September 2026.
First stage interviews will take place virtually. A second stage will be conducted in-person at our London office in the week commencing 14/09/2026.
The Events and Visitor Engagement Coordinator will correlate the planning and delivery of events, support visitor engagement activities to generate income, and help develop opportunities that increase participation, accessibility, and community involvement. The postholder will work closely with the Head of Events, Volunteers & Visitor Engagement, Cathedral staff, ministry team, volunteers, partners, and external organisations to ensure high-quality experiences for all who visit the Cathedral.
At the heart of both city and county, Chelmsford Cathedral is a hub for a rich variety of community activity.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Founded in 1681 by King Charles II, the Royal Hospital Chelsea has stood for centuries as a national symbol of gratitude to the soldiers who have served our country, and is home to the iconic Chelsea Pensioners. Today, the Hospital’s role remains to ensure that those who have served are always supported.
We are now looking for a proactive and creative Internal Communications Officer to support the delivery of engaging and effective communications across the Royal Hospital Chelsea. This role is for maternity cover. Working closely with colleagues from across the organisation, you will help bring our stories, people and purpose to life, ensuring staff, Pensioners and volunteers feel informed, connected and inspired.
If you’re an internal comms professional with strong communication skills, experience creating compelling content for internal audiences, and a passion for building staff engagement, this could be the role for you.
Where you fit in
Working closely with senior leaders across the organisation, including the Chief Executive Officer and HR Director, you'll play a key role in delivering effective internal communications that support organisational objectives, strengthen staff engagement and embed a culture aligned with the Royal Hospital’s values.
What you’ll be doing
You'll lead the planning and delivery of internal communications activity, ensuring colleagues across the Royal Hospital receive clear, timely and engaging communications that support our strategic priorities.
You will:
· Develop and deliver effective internal communications plans that support organisational objectives and priorities
· Work closely with senior leaders to deliver clear and consistent messaging across the organisation
· Support the delivery of a strong ‘fundraising-first’ narrative through internal communications activity
· Promote staff engagement initiatives, including pulse surveys, helping to support action planning and organisational improvement
· Drive awareness and adoption of key staff initiatives, including onboarding, appraisals, values and ways of working
· Manage and develop internal communications channels, including the staff intranet, ensuring content remains relevant, engaging and up to date
· Build strong relationships across teams, providing advice on communications planning, messaging, audiences and channels
· Support strategic planning communications to ensure colleagues understand organisational goals and priorities
· Lead on communications with Chelsea Pensioners, ensuring communications are two-way, inclusive and aligned with their needs and preferences
· Monitor and evaluate communications activity, providing insight and reporting to inform future activity and support decision-making
We’re looking for someone who is:
· Able to create clear, engaging content for a range of internal audiences
· Experienced in internal communications, employee engagement or organisational communications
· Skilled at building strong relationships and influencing stakeholders at all levels of an organisation
· Experienced in supporting organisational change, culture programmes or staff engagement initiatives
· Highly organised, with strong project management skills and the ability to manage multiple priorities
· Comfortable working independently and using initiative while contributing as part of a collaborative team
· Experienced in managing intranet content and developing engaging internal communications channels
· Analytical and results-focused, with experience evaluating communications activity and reporting on outcomes
· Calm under pressure and able to manage sensitive communications with professionalism and discretion
· IT literate, including Microsoft Office and digital communications platforms
This is a fantastic opportunity to help shape internal communications within a unique national institution, ensuring colleagues and Chelsea Pensioners remain connected to the Royal Hospital’s mission, values and future ambitions.
Early applications are encouraged as we will be reviewing applications and interviewing candidates throughout the recruitment process.
To provide Army veterans with the support and comradeship they need in recognition of their service to the Nation and to safeguard their historic home


The client requests no contact from agencies or media sales.
International Nepal Fellowship (INF) is a Christian health and development charity. Since 1952 they have had a huge impact serving the most disadvantaged people and communities in Nepal.
As Nepal’s longest serving international NGO they continue to have ambitious plans. It is an exciting time to join INF as they enter a bold new strategic phase for 2026 to 2031.
The most disadvantaged communities in Nepal face a lack of access to healthcare, often walking for days to their nearest health post, or being unable to afford even basic treatment.
Kopila, who was diagnosed with leprosy several years ago, is a patient at INF’s Green Pastures Hospital in Pokhara, Nepal.
“Whenever I have to come back to Green Pastures I am grateful that all of the treatment is free, and I am happy because everybody there cares for me and loves me.”
We are looking for a Supporter Engagement Officer to join INF’s small, passionate UK team. This is a fantastic opportunity to connect with INF’s committed UK supporters who resource and pray for the work of Nepali organisations which support people to overcome the barriers they face due to issues such as disability, poverty, gender or caste.
Please note that this is a full time role, part-time hours will also be considered (a minimum of 30 hours per week).
If this sounds like the role for you, we would love to hear from you.
The Role
As Supporter Engagement Officer you will play a key role in the stewardship of INF supporters. Reporting directly to the Head of Fundraising and Communications, you will support the team to deliver the highest level of supporter engagement.
The main responsibilities will include:
- Creating high-quality content, including prayer resources, to communicate effectively with supporters.
- Managing content for INF’s website, social media and e-marketing campaigns.
- Being a first point of contact, handling supporter enquiries by email and on the phone.
- Timely and appropriate acknowledgment of donations.
- Participating in team prayer and reflection as part of the wider staff team.
The Person
We are looking for a practising Christian, as set out in the occupational requirement for this position.
You must align with the values of INF and be committed to your faith. It is key that prayer is important to you both personally and professionally.
We are looking for someone with the ability, or drive to learn, to write creatively and develop new skills in digital marketing. You must be an adaptable person who thrives within a small team.
Proven experience of engaging with supporters is also vital, as well as exceptional written and verbal communications skills.
As a faith-based Christian charity, it is a genuine occupational requirement for applicants to have a personal commitment to the Christian faith. See the recruitment pack for more details.
Why INF?
INF UK has a small, supportive, connected team where ideas are welcomed and suggestions are encouraged. It is a real privilege to work with INF’s partners in Nepal, and a fantastic opportunity to learn about various projects and their delivery.
There is a genuine culture of learning and a real opportunity for development, especially at a unique phase of the charity’s long history as they work towards a new strategy.
INF places an emphasis on professional development and training to enable you to fulfil your role. They support employees in their desire to further their qualifications and careers, including offering opportunities to undertake training courses and attend conferences or events.
The charity offer agile working for all staff members which includes options for flexible working hours.
The charity’s other benefits include:
- Generous pension plan with employer contribution of 10%
- Option to buy extra annual leave
- Group Life Insurance for all employees
Please note that INF are unable to provide sponsorship for this position. All offers of employment are made subject to proof of eligibility to work in the UK and satisfactory employment screening, a basic DBS Check, and three references satisfactory to INF UK (including one reference from a church leader or someone able to speak to your Christian faith).
If this sounds like the opportunity for the next phase of your career, then apply here, or contact Leanne or Jen at Charity Horizons for more information.
Please note: If you would like to submit an application or express your interest in an alternative format such as audio or video upload, or require any adaptations for your initial engagement with us, please contact either Jen or Leanne who will be happy to advise on this.
Please also be aware that we use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way.
Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief (save where a genuine occupational requirement applies, as set out above), gender, gender expression, political view, sexual orientation, medical condition and pregnancy.
To lead charity recruitment because we’re the best at supporting individuals and organisations to achieve their ambitions and drive positive change


At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Team Leader to play a pivotal role in our IPS Service in Camden.
Sounds great, what will I be doing?
The Team Leader will provide operational leadership for a team of Employment Specialists delivering an Individual Placement and Support (IPS) service for people with severe mental illness and complex mental health needs. The role is responsible for managing team performance, ensuring service quality, meeting contractual and IPS fidelity standards, and supporting staff through supervision, coaching, mentoring and training. The post holder will oversee caseload management, monitor assessments and support plans, coordinate employer engagement activities, and maintain strong working relationships with NHS partners, commissioners and community stakeholders. They will also hold a small caseload when required, ensuring service users receive personalised, recovery-focused support to obtain and sustain competitive employment, while contributing to service development, compliance, reporting and continuous improvement.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
The successful candidate will have significant experience in IPS, employment support or related services, together with proven experience leading and developing teams in a target-driven environment. They will possess strong coaching, performance management and decision-making skills, with the ability to monitor service quality, analyse performance data and implement improvements. Excellent communication and stakeholder engagement skills are essential, along with the ability to build effective partnerships with mental health services, employers and external agencies. The candidate will be highly organised, able to manage competing priorities, and committed to promoting recovery-focused, strengths-based and person-centred approaches. Strong IT skills, an understanding of data protection and safeguarding requirements, and a genuine belief in the positive impact of employment on mental health and wellbeing are also required.
Interview Steps
Screening calls will be held on 17th September over Teams, with 1st stage in-person interviews w/c 21st September.
We keep our interview process simple, so you know exactly what to expect.
- Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
- Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.



The client requests no contact from agencies or media sales.