Engagement team leaders jobs in London
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This is a key senior role within Acquisition and Development, leading the strategy for one of the largest and most valuable areas of fundraising income. As Senior Retention Manager, you’ll take ownership of how supporters are engaged beyond their first year, creating joined-up communication journeys that strengthen loyalty, improve supporter experience and maximise long-term value. Working closely with Acquisition, Welcome, Growth and Planning teams, you’ll help shape a more connected and commercially focused approach to supporter engagement across the full fundraising journey.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
We’re looking for someone who combines strategic thinking with strong operational delivery. You’ll understand how to build and optimise large-scale retention programmes using audience insight, data, creative and testing to improve performance. This is a highly collaborative leadership role where you’ll influence senior stakeholders, lead and develop a growing team, and help drive new ways of working across Fundraising.
What we are looking for:
- Proven experience leading retention, CRM or mass fundraising strategies at scale
- A confident and collaborative leader who can develop high-performing teams and influence senior stakeholders
- Strong commercial awareness, with the ability to use insight, data and audience understanding to drive engagement and long-term income growth
- Experience developing multi-channel supporter journeys and communications that improve engagement and retention performance
- Someone comfortable working in a fast-paced environment, managing priorities and helping shape new ways of working across fundraising
Fundraising sits at the heart of The Royal British Legion’s 10-year strategy, and we’re investing in the people, skills and ideas that will drive growth and strengthen our support for the Armed Forces community. As one of the UK’s most trusted and recognisable charities, we have the reach and ambition to make a real difference, and this is your chance to be part of it. Our Fundraising portfolio is broad and dynamic, spanning major corporate partnerships to our sector leading charity Lottery. We’re investing in growth, evolving how we work, and putting supporters at the centre of everything we do. This is an exciting time to join us. You’ll be part of a collaborative, forward-thinking team, helping shape the future of our fundraising and the impact we achieve together.
If you are applying for multiple Fundraising roles at the same ‘Officer’ or ‘Manager’ title, you are welcome to use the same supporting statement across applications. However, we would encourage tailoring your statement where possible, particularly if applying for roles across different teams or titles.
You will be contracted to our Haig House hub with a minimum expectation of two days per week working in person at the hub and flexibility for working remotely/at home when not on site.
Employee benefits include -
- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Enhanced paid maternity, paternity and adoption leave
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!
For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
As part of our commitment to inclusion, we offer guaranteed interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
We provide lifelong support to serving and ex-serving personnel and their families. Our support starts after one day of service and continues through



Hours: 37.5 hours per week
Location: London, UK (Hybrid – 50% office attendance)
Summary Purpose - what you will be achieving:
The Policy Directorate brings together the Academy’s policy, analysis and external affairs functions to address major science and health policy issues in the UK and internationally. The Directorate works as a single, coordinated team, focusing resources on priority areas, applying strategic approaches, generating high-quality evidence and insights, and engaging effectively with government, stakeholders and partners to inform decision-making and influence policy.
You will lead and integrate the Academy’s external affairs function—spanning policy influence, parliamentary and government engagement, and sector engagement through FORUM—to strengthen our reach, visibility and impact.
By drawing on the Academy’s Fellowship, networks and reputation, you will ensure coherence across all external-facing policy activities and play a senior leadership role in delivering the Academy’s transformation priorities. You will position the Academy as an authoritative voice on medical science and health, and ensure that our external engagement is strategic, aligns with the wider organisation’s approach to stakeholder management, and strengthens our influence.
About the Role
Strategic leadership across external affairs
- Lead and integrate policy engagement and relationships to deliver a coherent external affairs strategy.
- Ensure alignment between external affairs activities related to policy and wider Academy strategic priorities (through COO).
- Provide strategic advice on public affairs opportunities, political risk, reputational management and external positioning.
Team leadership, governance and performance
- Lead a unified external affairs team, embedding KPI-driven planning, performance management and evaluation.
- Build capability, progression pathways and consistent project management approaches within the team.
- Manage political risk on behalf of the Academy, ensuring effective governance, narrative discipline and coherent external messaging.
- Ensure cross-Academy planning and alignment between external affairs, policy development, policy analysis, communications and engagement functions.
Strategic programme and portfolio leadership
- Oversee priority influencing programmes, ensuring coherence, sequencing and impactful delivery.
- Provide external-facing leadership for high-profile programmes.
- Support cross-sector initiatives and commissions by providing strategic political insight and external influence.
Political, parliamentary and institutional influence
- Lead the Academy’s UK parliamentary and government engagement strategy, including select committee interactions, parliamentary briefings and relationship building with MPs, Peers and parliamentary staff.
- Position the Academy as an authoritative voice on medical science, policy priorities and the wider health system.
- Build and sustain high-level influencing relationships across parliament and political parties, national bodies, arm’s-length agencies, health systems and sector leaders.
FORUM and commercial
- Oversee and evolve the Academy’s FORUM to align with policy priorities and maximise its impact as a neutral, cross-sector convening space exploring scientific innovation, technological trends and strategic priorities shaping UK healthcare.
- Lead the transformation of FORUM into a leading UK convenor, including membership growth, securing contributions from organisations, and delivering at least six high-quality convenings per year.
- Contribute to income-generating initiatives within approved budgets and ensure external-facing activities support organisational sustainability.
Leadership within the organisation
- As a member of the Academy Leadership Team (Heads and Directors), contribute to organisational strategy, cultural development and the transformation programme.
- Provide senior leadership on organisational measurement, impact reporting and securing external funding.
Financial and governance responsibilities
- Oversee budgets associated with external affairs and related programmes.
- Ensure compliance with governance processes, financial controls and risk management.
Requirements
- Strong track record in public affairs, political strategy or policy influencing, with demonstrable success securing policy adoption and measurable outcomes.
- Experience leading communications, media or public-facing activity in a complex environment.
- Understanding of the UK science, research and public health landscape, including inequalities, national strategies and institutional dynamics.
- Proven experience managing teams, building capability and integrating multidisciplinary functions.
Benefits
We provide our staff with a comprehensive benefits package outlined as follows:
Competitive rewards
- Generous pension scheme with flexible contributions – we contribute between 8% - 13% of your gross salary (with employee contributions of 3% - 8%).
- Life assurance at three times your salary.
Work-life Balance
- Hybrid and agile working. 50% office attendance.
- 26 days annual leave, plus Christmas closure days and bank holidays.
- Buying and selling leave.
- Family-friendly policies including enhanced maternity and paternity leave (subject to a qualifying period).
Wellbeing and Development
- Complimentary subscriptions to Headspace and Classpass to support your physical and mental wellbeing.
- Support through tailored learning and development.
Additional Benefits
- A range of enhanced benefits become available once you’ve completed your probation period.
For more information and to apply, please visit our careers portal.
Closing date: 9:00am on Monday 22 June 2026.
Interviews will likely be held w/c 6 July 2026.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Head of Communications & Media
·Salary - £56,898 (including £5,000 London area weighting)
·Contract – Full time, Permanent
·Hours – 37.5 per week
·Location – London & Hybrid
·DBS requirement - No
·This role does not offer eligibility for visa sponsorship.
We are Nacro, we believe that everyone deserves a good education, a safe and secure place to live, the right to be heard, and the chance to start again, with support from someone on their side.
That’s why our housing, education, justice, and health and wellbeing services work alongside people to give them the support and skills they need to succeed. And it’s why we fight for their voices to be heard and campaign together to create lasting change.
We see your future, whatever the past.
This is an exciting senior leadership role for an ambitious communications professional who thrives on shaping narratives, building reputation and driving engagement.
Reporting to the Director of Engagement & Impact, you will lead Nacro's communications and media function, developing and delivering impactful strategies that raise our profile, influence change, strengthen our brand and amplify the voices of the people we support.
Leading a high-performing team, you will oversee media relations, content and campaigns, marketing, digital engagement and brand management, ensuring communications support organisational priorities and deliver measurable impact.
We're looking for a strategic communicator with a proven track record of delivering high-impact communications and media campaigns.
You'll bring with you:
- Experience leading high impact communications teams.
- Significant experience in communications, media and/or marketing strategy
- A strong track record of securing proactive, high-profile media coverage.
- Experience developing and delivering integrated communications and digital engagement strategies.
- Strong understanding of brand identity and management.
- Experience using emerging technologies, including AI tools, to improve communications effectiveness and efficiency.
- High quality written and verbal communication skills.
- Creativity and strategic thinking skills
- A collaborative leadership style and a commitment to developing others.
This is an opportunity to play a key role in shaping the voice and profile of a national charity that changes lives every day. You'll work alongside passionate colleagues who are committed to creating positive social impact and helping people realise their potential.
If you're an experienced communications leader ready to make a meaningful difference, we'd love to hear from you. Join us and help tell the stories that inspire change.
This role offers a starting salary within Nacro’s pay structure of £56,898 + London area weighting with expected progression to £58,455 + London area weighting within the first year, subject to meeting clear criteria and performance standards, with further pay progression available in the future. Nacro’s pay framework provides transparent progression points and supports ongoing professional development and career growth.
Application deadline 24/06/26, please submit a supporting statement with your application
Nacro is fair and inclusive employer
At Nacro, we believe in the power of a diverse and inclusive team. We are a Ban the Box employer and welcome applications from people of all backgrounds, including those with criminal records. Convictions are not discussed at application stage and will only be considered later if relevant to the role, assessed fairly, proportionately and confidentially. For advice, contact our confidential Criminal Record Support Service.
The client requests no contact from agencies or media sales.
This is a brilliant opportunity for a senior fundraising leader who knows how to turn supporter engagement into long term growth. You’ll lead the strategy for one of the biggest and most valuable areas of our fundraising programme, shaping how we build stronger relationships with supporters beyond their first year with us. Working across large-scale, multi-channel campaigns and journeys, you’ll use insight, creativity and audience understanding to deliver communications that feel connected, relevant and commercially strong. This is a role for someone who enjoys balancing strategic thinking with delivery, can see the bigger picture, and knows how to bring teams and stakeholders with them.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
You’ll lead and develop a talented Growth team, working closely with senior colleagues across Acquisition, Planning, Brand, Data and Product Strategy to create joined-up supporter experiences that drive engagement and income growth over time. We’re looking for someone who is confident leading in a fast-moving environment, comfortable challenging ways of working and experienced in managing complex programmes with multiple priorities. You’ll have the credibility to influence at senior level, the ability to use data and insight to shape decisions, and a strong understanding of what makes fundraising communications perform at scale.
What we are looking for:
- Significant experience developing and delivering mass fundraising or customer communication strategies within a large, complex organisation
- A strong track record of leading high-performing teams through change, growth and evolving ways of working
- Experience using data, audience insight and testing to improve supporter journeys and long-term value
- Excellent stakeholder management skills with the confidence to influence, collaborate and challenge constructively
- Strong commercial awareness, budgeting experience and the ability to manage large-scale fundraising activity strategically
- Someone who combines creativity with operational thinking and enjoys building ambitious plans that deliver results
Fundraising sits at the heart of The Royal British Legion’s 10-year strategy, and we’re investing in the people, skills and ideas that will drive growth and strengthen our support for the Armed Forces community. As one of the UK’s most trusted and recognisable charities, we have the reach and ambition to make a real difference, and this is your chance to be part of it. Our Fundraising portfolio is broad and dynamic, spanning major corporate partnerships to our sector leading charity Lottery. We’re investing in growth, evolving how we work, and putting supporters at the centre of everything we do. This is an exciting time to join us. You’ll be part of a collaborative, forward-thinking team, helping shape the future of our fundraising and the impact we achieve together.
If you are applying for multiple Fundraising roles at the same ‘Officer’ or ‘Manager’ title, you are welcome to use the same supporting statement across applications. However, we would encourage tailoring your statement where possible, particularly if applying for roles across different teams or titles.
You will be contracted to our Haig House hub with a minimum expectation of two days per week working in person at the hub and flexibility for working remotely/at home when not on site.
Employee benefits include -
- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Enhanced paid maternity, paternity and adoption leave
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!
For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
As part of our commitment to inclusion, we offer guaranteed interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
We provide lifelong support to serving and ex-serving personnel and their families. Our support starts after one day of service and continues through



Transform Your Passion for Justice into Direct Action
Join All We Can as Engagement Officer for London and South East and put your passion for justice into action as you inspire other Christians to engage with All We Can. You will develop as a fundraiser, public speaker and creative thinker whilst building meaningful relationships with churches and justice-seeking communities. Your work will directly contribute to positive impact on communities facing structural inequalities around the world.
This is part-time role (21hrs/week) on 2-year fixed term contract.
What You'll Be Doing
- Design and deliver talks, sermons, acts of worship and workshops to churches and communities to inspire justice-seeking action
- Build and maintain strong relationships with church and community leaders based on partnership, love, collaboration and courage
- Develop and lead impactful speaking engagements, events, and fundraising initiatives within the region and beyond
- Use data insights to inform and target your engagement with churches, community groups, and events
- Deliver All We Can's plans for connecting with churches and supporters
What You'll Need
- Ability to deliver engaging sermons, talks, and workshops that inspire justice seeking action and clearly communicate All We Can's unique way of working
- Skills to build trust-based relationships across Methodist and other denominations reflecting our partnership approach
- Demonstrated skills in fundraising or other methods to raise money within church or community contexts
Your contract will be home-based and you'll need to travel across the region to fulfil the role's requirements.
Why Work With Us?
- We pioneer locally-led partnership-based international development model. We are bold, we are brave and we're not afraid to work differently. Your working days will be filled with purpose and meaning.
- Everyone's welcome! At All We Can, everyone's welcome irrespective of age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We're committed to building inclusive and caring culture. We value and respect the diversity of our employees and aim to recruit people who reflect diverse communities. We have policies and procedures in place to ensure that everyone's treated fairly and consistently at every stage of your employment, and we are open to consider reasonable adjustments for disabled people.
- We'll help you grow and develop
The team you'll be joining values participation, inclusive decision-making and good relationships. We care for each other and create a sense of purpose-driven community.
For full list of accountabilities and requirements and the recruitment process, please see the application pack.
Application Requirements
Important note about completing your application – please read
When submitting the application, you will be asked to submit your CV and answer competency-based questions. There's no specified length for the answers and we ask you to use your judgment to balance between giving us as much information as needed and being succinct. Only applications that answer the questions will be considered. We'll not take into account answers which say: 'Please see the CV' or similar. The scoring is primary-based on the answers to the competency-based questions, so please ensure that you showcase your skills and experiences fully through those answers.
We look forward to receiving applications from people from variety of backgrounds and with different experiences. If you would like to find out more about the role and both organisations, we encourage you to get in touch.
Use of AI is monitored and if applicants have used it then they are required to declare this.
Ready to put your passion for justice into action and make a real difference? Apply now and join our mission to create just societies worldwide.
Rooted in the Christian faith, All We Can is an international development and relief organisation, working to see every person’s potential fulfilled.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Every day at PACT, we are building adoptive families and empowering women, children and parents to embrace a positive future. Our work changes lives and we are looking for someone who can help tell the stories behind that impact.
As Communications and Engagement Officer you’ll play a key role in sharing the voices and experiences that define who we are. You’ll help shape compelling content that brings our mission to life and connects people with the difference that PACT makes.
Join an outstanding adoption charity and award-winning trauma recovery service provider that is passionate about creating brighter futures for women, children and families from many different backgrounds.
Position: Communications and Engagement Officer
Location: Hybrid working arrangements, with at least one day per week in our Reading office
Contract: Permanent full time – 37 hours per week, weekdays
Salary range: within the range of £26,508 to £32,397 per annum
About the role:
Our Communications and Engagement team is responsible for engaging external audiences, supporters and beneficiaries in PACT’s work and fundraising challenges.
As our Communications and Engagement Officer you will play a valuable role in shaping and sharing compelling content that brings PACT’s mission to life. You will:
· produce PACT communications and marketing materials that reflect our values and demonstrate our impact. This includes a programme of social media engagement, regular newsletters, press releases, internal communications, creating content for the website and capturing illuminating lived experiences for the variety of channels.
· ensure that all internal and external communications align to our brand
· raise awareness of the PACT brand and our services
· contribute to PACT’s fundraising targets with appeals and challenges
About you:
To be a successful Communications and Engagement Officer, you’ll have skills and experience in using:
· Social media for organisation and event promotion
· Analytic and insight tools to develop reach and engagement across digital platforms
· WordPress content management systems to create, edit and maintain webpages
· Mailchimp as an email marketing tool
· Canva, Adobe Creative Cloud apps, or similar graphic design platforms
· CRM programs, such as Blackbaud’s Raiser’s Edge
You’ll be able to identify considered opportunities to develop communications and engagement through initiative and innovation to maintain PACT’s position as a sector leader.
If you can demonstrate your creative skills to present information in a clear, engaging and accessible way with the above experience, and this sounds like you - please visit our website and apply today to join a collaborative and dedicated team who are part of something truly meaningful.
For an informal discussion about the role please visit our website for contact details for Sam Ward, Events and Engagement Manager.
For more information about PACT please visit our website.
Closing date: 9am, Monday 22 June 2026
Please note that previous applicants need not apply.
Early applications are encouraged as we may review and appoint on an earlier basis if a successful candidate is secured.
Other roles you may have experience of could include: Communications Assistant, Marketing Assistant, Communications and Engagement Assistant, Communications and Marketing Assistant, Communications Officer, Marketing Officer, Communications and Marketing Officer, Communications and Social Media Assistant, Communications and Social Media Officer
Safeguarding is at the heart of everything we do at PACT. We have robust measures and best practices in place to safeguard and protect the welfare of children, young people and vulnerable adults and we take pride in maintaining outstanding safeguarding standards.
Anyone joining our team is subject to PACT’s safer recruitment pre-appointment enquiries, including a Disclosure Barring Service (DBS). The role description provides information on what our safer recruitment enquiries include and the level of DBS required to work in the role.
All opportunities with PACT are based in the UK.
an adoption charity and family support provider helping hundreds of families every year through outstanding adoption and adoption support services

The client requests no contact from agencies or media sales.
Be there when it matters.
Are you passionate about delivering outstanding supporter experience and operational excellence?
Sue Ryder is seeking a proactive and experienced Supporter Services Team Leader to join our dynamic team. If you have a strong background in customer service/supporter engagement, contact centre management and CRM record administration whilst managing a team, this is your chance to make a real impact.
Supporting our Fundraising Directorate, you'll play a vital role in ensuring complaints resolution and compliance, driving engagement and contact opportunities such as outbound calling and leading a team to success. You'll work closely with the Supporter Services & Standards Manager to deliver strategic initiatives that support our mission.
Key responsibilities:
- Lead supporter engagement and contact operations: Manage and develop our supporter/customer contact centre, ensuring high-quality service delivery across all supporter channels while monitoring and reporting on KPIs.
- Manage complaints, compliance and GDPR requests: Oversee supporter complaints and conflict resolution, lead investigations, ensure compliance with fundraising policies and regulations, and manage supporter deletion and GDPR requests.
- Team Leadership: Line manage the engagement and contact side of the Supporter Services & Standards team, supporting their development and fostering a high-performance culture.
Essential Criteria
- Experience delivering high-quality customer or supporter care within a charity or commercial environment in managing complex supporter or customer enquiries and complaints.
- Leadership skills: Proven ability to manage SLAs, inspire staff, and develop a team to achieve goals.
- A passion for impact: A desire to contribute to the success of our fundraising efforts, and to help deliver strategic goals that support Sue Ryder’s mission.
- Proactive mindset: Ability to take initiative, solve problems, and drive continuous improvement in how we engage and communicate with our supporters.
Closing date: 21st June
Interviews: w/c 6th July
**We reserve the right to close this advert prior to the closing date should we feel we have a sufficient number of suitable applications.
Competitive Benefits Package
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
- Company pension scheme
- Staff discount with thousands of retailers
- Refer a Friend scheme - £250 payment
- Enhanced maternity, paternity and adoption pay
- Enhanced sick pay
- Electric Vehicle Scheme
- Healthcare Cash plan, to claim back costs of routine healthcare
- Death in Service benefit
- Staff discount of 10% on new goods online
- Structured induction programme and learning and development opportunities.
- Access to Employee support programme
- and lots more.
If you want more than just a job, we want you.
Join the team and be there when it matters.
Our commitment to equity, diversity and inclusion
At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination.
We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio-economic backgrounds, and those living with disabilities.
As a Disability Confident Committed employer, we’re proud to support the ‘Offer an Interview’ scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role.
We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support.
Once in post you’ll have access to staff and volunteer networks for LGBTQ+ colleagues, ethnic diversity and equity, people with disabilities, and women and non-binary individuals, plus an Inclusion Passport to record and carry your workplace adjustments.
Join us in creating a culture where everyone feels respected, valued, and able to thrive.
Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.
As Welcome Team Leader you will work as part of the Engagement team, leading a team of Welcome Hosts to provide a warm welcome and overall excellent visitor experience at Southwark Cathedral. Acting as a central point of contact, you will lead, support and develop the Welcome Team to deliver a friendly and engaging visit and ensure a high standard of customer service. You will work closely with the Head of Engagement to support the development of the Welcome Team through training and support, organise rotas and ensure adequate cover of all positions, and support the overall goal to increase visitor numbers, donations and visitor engagement.
If you have experience in:
- Managing a team, supervision and team training
- Working within a heritage, public engagement or visitor attraction setting
- Dealing with customer feedback or complaints
And are:
- Customer focused, passionate about excellent engagement and welcome
- A skilled and engaging communicator
- Committed to continuous organisation improvement and the ability to act as an agent of change, with an understanding of and enthusiasm for the Cathedral’s overall vision and values, and sympathy with the Christian faith.
Then we would love to hear from you.
Main Duties and Responsibilities
- Act as main point of contact with Welcome Team acting for daily visitor engagement operations, liaising with other onsite teams, including Vergers, Retail, Property and Enterprise;
- Line manage the paid Welcome Team, ensuring a high standard of welcome and visitor service is provided;
- Carry out regular walk rounds of the site to support Welcome Team members, collaborate and provide feedback and ensure standards are consistently met;
- Cover Welcome Team positions as an when required, providing a welcoming, friendly and engaging visitor experience to all visitors to the Cathedral;
- Organise monthly rotas for the Welcome Team to ensure all days are adequately staffed, managing annual leave, sickness and overtime requests;
- Work alongside the Head of Engagement to develop and maintain training sessions and ensure mandatory training is up to date;
- Attend weekly Cathedral Diary meetings and manage daily service sheets and promotional materials;
- Handle complaints procedure and any difficult customers;
- Manage the recording of daily visitor numbers and donation figures;
- Take the lead on card payments for on the day ticket sales for public and group tours, and other engagement events;
- Attend the Health and Safety Committee and ensure the Welcome Team are confident and compliant with all health, safety, security and safeguarding policies and procedures;
- Take an active role in providing visitors with information about the Cathedral and its history, upcoming events, donation points, services and more;
- Communicate with pre-booked and un-booked tour groups requiring access to the Cathedral;
- Refer any visitor in need of pastoral care to the Day Chaplain or clergy;
- Encourage visitors to donate to the Cathedral through the various platforms available in the Cathedral and online and to encourage those making a donation to Gift Aid it should they be eligible to do so;
- Direct visitors to the Cathedral Shop and Café encouraging secondary spend;
- Promote the sale of information products such as the Visitor Map and Guidebook;
Closing date: 11.59pm on Wednesday, June 17th
Interviews are planned for Friday, June 26th
Introduction to the Cathedral
Southwark Cathedral has been a place of Christian worship for over 1400 years. Now it stands on the vibrant and exciting regenerated south bank of the Thames surrounded by cultural venues such as Tate Modern, Shakespeare’s Globe and Borough Market, the offices of major companies as well as schools and diverse residential communities. It is an inclusive Christian community that offers a welcome to all.
The Cathedral’s mission, ministry and musical tradition are core to its life as a Cathedral and a parish church serving the community. It also relies on the valuable financial contribution made by its income generating activities such as its shop, café, conference rooms, corporate events and concerts. It is a very busy place, attracting 290,000 visitors a year to the Cathedral, its churchyard and medieval herb garden. The Cathedral relies on a small but dedicated team to be inclusive and welcoming to all.
Southwark Cathedral is committed to being an Equal Opportunities Employer. We believe in promoting and building a diverse and inclusive team, and workplace, culture and governance structures that are welcoming to and respectful of all. We welcome applications from all suitably qualified people whatever their ethnicity, background, age, disability, long term condition, sexual orientation, gender identity, or any other characteristic protected by law.
Southwark Cathedral is committed to a culture of safeguarding, especially for children, young people, and vulnerable adults. The Cathedral has adopted the Church of England policy statement ‘Promoting a Safer Church (2017)’; Safeguarding Learning and Development (2024) and the Safer Recruitment and People Management Guidance (2021). Every member of our team is recruited according to these policies and is required to complete safeguarding training.
Appointment to this role is subject to satisfactory references and the right to work in the UK.
The client requests no contact from agencies or media sales.
Contract: 12 Month Fixed Term
Salary: £46,700 - £55,800
Closing Date: Tuesday 23 June
Interviews: W/C 6 July
Centrepoint, the UK's leading youth homelessness charity, is looking for a Senior Change Communications Specialist to join our Communications and Campaigns team in London.
About Us
Centrepoint supports over 16,000 young people each year by providing accommodation, health support, life skills and opportunities to access education, training and employment. Our ambition is to end youth homelessness by 2037.
The Communications and Campaigns team helps colleagues, supporters and stakeholders stay informed, engaged and connected to Centrepoint's strategic priorities.
As Centrepoint embarks on a significant period of organisational change and transformation, we're seeking an experienced communications professional to help colleagues understand, engage with and adopt change across the organisation.
The Role
Working closely with senior leaders and programme teams, you'll lead the communications approach across key transformation programmes, creating clear, engaging and effective communications that build understanding, confidence and engagement.
You'll combine strategic thinking with hands-on delivery, helping colleagues navigate change while ensuring communication activities support successful programme outcomes.
Centrepoint operates a hybrid working model, requiring colleagues to work from the office for at least 50% of their working time.
About You
You'll have:
- Significant experience delivering change communications within complex organisations
- Experience supporting transformation, organisational change or culture change programmes
- Excellent written and verbal communication skills
- Strong stakeholder management and influencing skills, including advising senior leaders
- The ability to translate complex information into clear, engaging communications
- Experience developing communication strategies, plans and engagement activities
- Knowledge of internal communication platforms such as SharePoint and Viva Engage
- Understanding of change management methodologies such as ADKAR or Kotter
- A proactive, collaborative and highly organised approach
Desirable:
- Experience within the charity, non-profit or social impact sector
- Experience using data and insight to evaluate communications effectiveness
- Experience supporting communications during risk or crisis situations
What You'll Be Doing
- Leading communications across Centrepoint's change and transformation programmes
- Developing communication strategies, plans and key messaging frameworks
- Advising senior leaders and programme sponsors on communication and engagement approaches
- Creating high-quality content including leadership messaging, presentations, FAQs, briefings and intranet content
- Designing two-way communication activities that encourage feedback and engagement
- Ensuring communications align with change management principles and support successful adoption
- Managing communication risks and implementing mitigation plans
- Overseeing internal channels including intranet, newsletters and briefings
- Using feedback and engagement data to continuously improve communication effectiveness
Why Join Centrepoint?
We offer a competitive salary and excellent benefits, including:
- 25 days annual leave, rising to 27 days
- Healthcare cash plan
- Private medical insurance
- Income protection
- 5% employer pension contribution
- Cycle to Work scheme
- Interest-free travel loan
- Learning and development opportunities
Equality, Diversity and Inclusion
Centrepoint is committed to creating an inclusive workplace where everyone feels valued and respected. We welcome applications from all backgrounds and communities and recruit solely on the basis of skills, experience and suitability for the role.
Applications
We recognise candidates may use AI tools to support applications. This is absolutely fine, however all examples and information provided must be accurate, truthful and reflect your own experience.
Don't miss this opportunity to join Centrepoint as a Senior Change Communications Specialist. Apply now.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
HR Business Partner
Contract: Permanent, Hybrid
⏰ Hours: 35 hours per week, Monday to Friday
Salary: £42,213.23 (UK) | £46,434.55 (London)
Join a Purpose-Driven Organisation
At MSI Reproductive Choices UK, we believe everyone should have access to compassionate, high-quality reproductive healthcare. Our people are at the heart of everything we do, and we're committed to creating a positive, inclusive, and supportive working environment where colleagues can thrive.
We're looking for an experienced HR Business Partner to join our People Team. Based in London, you'll support colleagues across our Regional Treatment Centre and wider operational services, partnering with leaders and teams to drive organisational performance and deliver an outstanding colleague experience.
This role involves regular travel to London sites and centres across the UK, including Manchester, Oxford, Bristol and Birmingham. All travel expenses incurred outside your base location will be covered.
As a hybrid role, you'll have the flexibility to manage your own diary, balancing time on-site, collaborative working, and focused independent work to support both effective delivery and a healthy work-life balance.
The Opportunity
This is a highly visible and influential role where you'll work closely with senior leaders and stakeholders to deliver strategic people solutions that support organisational objectives and strengthen our culture.
Key Responsibilities
- Partner with leaders to deliver people strategies aligned to MSI UK's mission, values, and business goals.
- Provide expert guidance on complex employee relations matters, ensuring a fair, consistent, values-led and legally compliant approach.
- Lead and support strategic HR initiatives that enhance organisational effectiveness, engagement, and colleague experience.
- Influence and shape people policies, practices, and programmes that build capability and drive performance.
- Champion HR service excellence and contribute to the continuous development of a collaborative, high-performing People Team.
- Coach and support managers to build confidence and capability in people management.
You'll be a trusted advisor, relationship builder, and proactive partner, helping leaders and colleagues create an environment where people can perform at their best.
About You
We're looking for a skilled HR professional who combines strong commercial awareness with a genuine passion for people.
You'll ideally be CIPD Level 7 qualified and bring:
✔️ Significant experience in a Business Partnering or senior HR advisory role
✔️ Strong knowledge of UK employment law and HR best practice
✔️ Proven experience managing complex employee relations cases and organisational change initiatives
✔️ Excellent communication, influencing, and stakeholder management skills
✔️ Confidence using HR systems and interpreting people data to inform decision-making
✔️ High levels of integrity, professionalism, and discretion
✔️ The ability to work independently while building strong relationships across diverse teams
Why Join MSI UK?
We're committed to supporting, developing and recognising our people, offering a comprehensive range of benefits designed to help you thrive both professionally and personally.
Financial Benefits
- Competitive salary
- Up to 5% employer pension contribution
- Fast expense reimbursement (within 10 days)
Work-Life Balance
- 25 days annual leave plus your birthday off
- Buy and sell annual leave scheme
- Family-friendly policies
Rewards & Recognition
- Long-service recognition awards
- Discounts at over 4,000 retailers through the Blue Light Card
Health & Wellbeing
- 24/7 GP access
- Employee Assistance Programme
Learning & Development
- Paid learning and development opportunities
- Accredited apprenticeship programmes
- Clear pathways for career progression
Ready to Make a Difference?
If you're passionate about creating positive colleague experiences, influencing organisational success, and making a meaningful impact within a purpose-driven organisation, we'd love to hear from you.
Apply today and help shape the future of our people experience at MSI UK.
We have been providing NHS-funded and private abortion and vasectomy care through our network of local clinics across England for over 40 years.



Education Engagement Coordinators - TechFirst (London and South East)
Salary: £38,000
Help schools unlock exciting technology opportunities for their students
Are you passionate about working with schools and creating opportunities that inspire young people? Do you enjoy building relationships and connecting people with experiences that can change futures?
We're looking for two Education Engagement Coordinators to work with schools and colleges across London and the South East region, helping them access the wide range of activities, employer engagement opportunities, and technology experiences available through the Tech First programme.
About Us
STEM Learning’s vision is a world-leading STEM education for all young people across the UK. We are dedicated to improving young people’s lives through the power of STEM and believe great STEM education builds knowledge and skills that are vital for everyone.
To achieve this, we provide a range of support to formal and informal education, including subject-specific professional development for teachers and other educators, quality assured resources, support for STEM Clubs, and student-facing experiences. We also lead the STEM Ambassadors programme, which enables 28,000 volunteers to share their enthusiasm and expertise with young people and teachers throughout the UK via classroom activities, career talks, etc.
TechFirst is a new national, government funded programme helping young people develop technology skills, increase awareness of future careers, and build confidence through high-quality engagement with employers, volunteers, and industry experts.
Through partnerships with schools, employers, universities, and community organisations, we create opportunities that help young people understand the possibilities available to them in an increasingly digital world.
The Role
This is a highly rewarding role focused on building strong relationships with schools, colleges, careers leaders, teachers, and education networks.
You will identify schools' needs, broker appropriate opportunities, coordinate participation in programme activities, and support the successful delivery of events and engagement initiatives.
Working alongside the Partnerships Coordinator, you will help ensure that opportunities developed with employers and partners are effectively matched with schools and young people who can benefit most.
You will also contribute to the design and delivery of regional events and activities that inspire and engage students in technology and future careers.
Our Ideal Candidate
You will have experience working with schools, colleges, young people, or within the education sector.
You will be an excellent communicator with strong relationship-building skills and a genuine passion for improving opportunities for young people.
Highly organised and proactive, you will be comfortable managing multiple relationships and coordinating activities across a range of stakeholders.
You will enjoy working collaboratively and be motivated by the opportunity to help schools access high-quality experiences that make a real difference to students.
The role holder will be required to undertake travel across the region and occasional evening work to support events and stakeholder engagement activities.
By joining us, you’ll:
Contribute to exciting, high-profile STEM initiatives that have a lasting impact on students and employers alike.
Work alongside passionate colleagues dedicated to shaping the future of STEM careers.
Be supported by a collaborative and dynamic work environment that fosters innovation and creativity.
Gain the opportunity to grow professionally.
Our Benefits
30 days holidays plus bank holidays (plus your birthday)
Access to an attractive pension scheme
Our full-time hours are 37 hours per week
Up to 3 paid volunteering leave days per year
A comprehensive employee assistance programme
Access to a voluntary staff benefits scheme including cycle to work loan scheme; health cash back plans; free eye tests; discounted vouchers and much more
Location
Home-based within the region, with regular travel to schools, colleges, partner organisations, and programme events.
Team meetings will take place in our London office and the postholder should expect occasional travel to our HQ at the National STEM Learning Centre in York.
Next Steps
Please click to apply and you will be directed to our website.
You will be asked to submit your CV and a cover letter explaining what interests you in the role and why you think you are our ideal candidate. Please indicate which location you are applying for (London or South East).
Closing date: Midnight on 21st June 2026
1st stage interviews: 29th June 2026 (online)
2nd stage: Full day assessment centre - Thursday 9th July 2026 (in person in London)
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About ShowerBox
ShowerBox provides free mobile shower services for people experiencing homelessness and hygiene poverty – offering dignity, care, and a safe space for anyone who needs it. Our Central London project is our busiest – over 200 guests visit each Saturday and around 60 guests have showers. We couldn’t do it without our amazing team of 20+ volunteers each week.
Role Summary
We’re looking for a friendly, reliable and hands-on Service Delivery Shift Leader to coordinate and oversee the smooth running of our Central London project based in Tottenham Court Road WC2H. You’ll be responsible for taking the lead on setting up the Saturday service, managing the volunteer team, and ensuring a respectful, welcoming experience for all our guests, for three Saturdays per month.
Key Responsibilities:
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Lead the setup and close-down of the shower service
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Coordinate and support volunteers on the day
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Ensure health and safety standards are upheld
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Be the main point of contact for guests and volunteers
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Record and provide service delivery data as required
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Respond to any on-site issues with calm and care
Requirements:
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Organised and dependable, with good communication skills
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Experience leading a team of approx 20 volunteers each week
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Physically able to assist with setup (lifting, connecting gas/water/power - training provided)
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Experience of safeguarding processes and conflict management
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Alignment with ShowerBox’s values of dignity, respect, and inclusivity
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Experience supporting vulnerable adults e.g due to mental health, substance use, homelessness etc
Preferable experience:
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Full UK driving license preferred
-
Certified First Aider
To Apply:
Please send your CV and cover letter demonstrating your relevant experience and suitability for the role with ‘Service Delivery Shift Leader Application’ in the subject line.
The client requests no contact from agencies or media sales.
About the Investment team
The Investment team is responsible for selecting portfolio partners, managing our charity investments and supporting our portfolio partners to improve and scale their impact.
The Investment team also leads the Impetus Leadership Academy, a leadership development programme to support talent from ethnic minority backgrounds in the UK youth sector to progress into senior leadership roles.
The team is made up of 18 people, including former teachers, charity chief executives, charity impact leads, management consultants, social investment portfolio managers and impact consultants.
The team is led by a Portfolio Director who sits on the Senior Management Team. The Portfolio Director has 5 direct reports: a Deputy Portfolio Director, three Sector Leads (who lead our work in school engagement, school attainment and employment sectors) and an Impact Lead. Sector Leads line manage 6 Investment Directors between them. Investment Directors line manage Investment Managers (currently 7). Investment Directors and Investment Managers tend to primarily focus on a sector but might have mixed portfolios, depending on need, experience and interest.
The Investment team has a good track record of role progression. All four Leads and a number of our Investment Directors were promoted from within the team.
About this role
We believe that all young people deserve to succeed in school and in work, whatever their background. As we enter a challenging time with rising inflation and a likely recession, our work feels more vital than ever before. The role of Investment Director presents an exciting opportunity to contribute meaningfully to the charities portfolio partners we serve, the team itself and the whole of Impetus.
We support a portfolio of 23 high potential charity and non-profit partners in the youth sector, helping them deliver benchmark-beating employment and education outcomes for young people, and to grow.
We believe the strength of our approach resides in three things:
- Building deep, trust-based, sustainable relationships with charity leaders by, investing time, kindness, integrity and honesty.
- Providing our charities multi-year, unrestricted funding to help them become sector-leading organisations and scale their impact.
- Offering tailored advice to charity leaders’ most pressing and strategic questions, including their mission, programme design, performance management, growth planning, and financial resilience.
Working with our portfolio partners is a privilege. The leaders we support are incredibly talented, passionate and keen for external advice, and the issues we work through with them are stimulating and stretching. Our senior management relationships are some of the most fulfilling relationships many of us have had in our careers, while the growth and impact performance of our partners are testament to charities’ commitment to disadvantaged young people and the influence we have on their development.
Charities and funders often comment on the quality of our people. Our team is analytical and data driven; we are deeply relational, low-ego and collaborative. We actively invest in our colleagues holding regular training and community of practice sessions, and use skills-based assessments to tailor development.
As an organisation we seek to embed diversity of thought, background and experience in every aspect of our work and actively challenge our assumptions to better deliver change. Over the past two years we have taken action to help reduce racial inequality in the youth sector. In 2021 we launched our Connect Fund to support diverse leaders and their robust solutions to the entrenched employment gap faced by young people from ethnic minority backgrounds compared with their white peers. We have also built a highly regarded Leadership Academy for emerging youth sector leaders from ethnic minority backgrounds, with generous funding from State Street Foundation.
If you are looking for a role combining strategic thinking, analytical insight and influencing emerging leaders, as well as the opportunity to work with a supportive team to transform young lives, I hope you will apply to work with us.
I look forward to hearing from you.
Sebastien Ergas
Portfolio Director
Key responsibilities
Finding high potential charities and non-profit partners for our portfolio
- Identifying potential charitable organisations for investment.
- Leading and delivering in-depth due diligence process within the scope of a grant round, to assess and build partnership foundations with potential partners – covering leadership and governance, and their impact, scale, and partnership potential.
- Modelling from first contact of origination, our approach to engaged and trust-based investment management support.
- Developing and presenting high quality investment propositions to our Investment Committee.
Managing partnerships with portfolio partners
- Managing relationships with partner Chairs and CEOs.
- Agreeing Service Funding Agreements, including appropriate annual investment milestones to allow for a clear assessment of re-investment potential at end of phase.
- Regularly monitoring and assessing partner progress / risks against milestones and making evidence-based recommendations on progression or exit to Leads, Portfolio Director and the Investment Committee.
- Escalating key risks on performance, leadership and safeguarding.
- Conducting annual partnership reviews with Sector Leads and partner CEOs.
- Working with Impetus finance colleagues to ensure timely distribution of grant payments, in line with Service Funding Agreements.
Supporting portfolio partners
- Providing high quality advisory support to CEOs and senior colleagues on key strategic topics, using a mix of at least monthly one-to-one meetings and group facilitation to:
- clarify theory of change
- define long term ambition
- develop growth strategy
- achieve a step change in the delivery and performance management of outcomes
- strengthen leadership (individual and collective) and governance capabilities
- develop path to scale
- build financial resilience
- Scoping and project managing pro bono capacity-building projects (in addition to providing direct management support). Ensure projects are delivered to a high standard and contribute to charity progression.
- Identifying engagement opportunities for our donors and supporters with portfolio partners that are aligned with the partner’s activities and do not distract or undermine their core work.
- Collaborating with the Impetus Philanthropy team to support the development of additional funding opportunities for portfolio partners, enhancing their ability to deliver impact at scale.
- Effectively leveraging the support of investment managers to advance the objectives developed for each portfolio partner that is managed by an Investment Director.
Support to Impetus
- Developing expertise about “what works” in the sector through cultivation and use of expert input and engagement as well as investigation into key research and evaluative literature.
- Contributing insights and learning from portfolio work to inform Impetus’ strategy, model and delivery, providing evidence based recommendations to senior colleagues
- Contributing to internal priorities and working groups, bringing expertise and insight from portfolio work (e.g. team strategy discussions, digital improvement initiatives, or equity, diversity, and inclusion).
- Contribute towards Impetus’ public affairs and philanthropy objectives through input into case studies, research and policy campaigns, donor reports and fundraising events.
- Sharing the learning from our work across the team, across the organisation and externally working within Impetus strategy and agreed forums.
- Engaging in Impetus pro bono, communications, and advocacy events, and engage portfolio partners appropriately in these events.
- Line-manage and support one or more Investment Managers, setting clear objectives and providing coaching, feedback and development opportunities to enable them to deliver high quality work and achieve their individual, project and team goals
- Embedding inclusive and equitable practices in portfolio work, ensuring diverse perspectives are considered and barriers to participation are identified and addressed
Person specification
Essential
- A commitment to Impetus’ mission.
- Senior level responsibility and a strong track record of building trust-based relationships with senior stakeholders, advising them on key strategic decisions, and challenging them in a respectful and collaborative manner.
- A talent for strategic thinking around complex issues.
- Strong financial acumen and analytical skills.
- Understanding of impact measurement and evaluation fundamentals.
- Resilience, tenacity and initiative.
- Ability to adapt personal style to different leadership contexts, working inclusively and effectively with diverse leaders and organisations.
- Growth mind-set to seek out and act on feedback and a commitment to continuous learning and development.
- Proven ability to work independently, and to exercise good judgment.
- Strong planning and time management skills.
- Experience contributing expertise to team or organisational priorities, including sharing learning and supporting others’ development.
- Interest in partnering closely with charities that are doing what it takes to get better.
- A commitment to equity, diversity and inclusion.
Desirable
- Experience in the non-profit (charity or social enterprise) sector, through work, as a pro-bono volunteer or Trustee capacity.
- Experience in consulting, investment management, senior charity management, or other in-depth grant making and advisory work.
- Knowledge and expertise in UK education or youth employability sectors.
- Board experience in private, public or third sector.
- Understanding of or experience with commissioning impact evaluations.
About Impetus
At Impetus, our focus is on helping young people achieve positive education and employment outcomes to increase their chance of leading fulfilling and successful lives, irrespective of their background.
We tackle the three most difficult challenges that affect a young person’s ability to succeed in life in Britain today:
- Lost learning through absence, suspensions, exclusions from school
- Stagnation in education attainment outcomes, which means many are missing out on key qualifications like GCSE English and maths
- The large numbers of young people out of education, training and employment
We use our deep expertise and high calibre networks to give the best non-profits working in these sectors the essential ingredients to have a real and lasting impact on the young people they serve.
Through a powerful combination of long-term funding, direct capacity building support from our experienced team and our pro bono partners, alongside research and policy influencing to drive lasting systems change, we work towards a society where all young people can thrive in school, pass their exams and unlock the doors to sustained employment, for a fulfilling life.
We are resolutely focused on outcomes and impact, driven by quality evidence.
You would be joining a team that is passionate, rigorous, determined, creative and warm. We care deeply for our colleagues, our portfolio partners and the young people we serve.
Impetus is a registered charity and our charity number is 1152262.
Our Values
In 2022 the Impetus staff agreed the following set of Values to act as our guiding principles as an organisation and help us to remain focused on achieving our mission to support young people from disadvantaged backgrounds.
We are brave and curious
We are bold and brave in our pursuit of better outcomes for young people. We lead with curiosity and stay open to new perspectives. We support one another to take considered risks and learn together.
We bring high trust, high challenge
We build strong, long-term relationships through honesty, kindness, integrity, and respect. We create the space for open, constructive challenge, where colleagues, partners and supporters feel safe to speak up, hold each other to account, and bring their best in pursuit of our mission.
We are evidence led and results driven for young people
We pursue excellence for the young people we work with, are wholly committed to better outcomes, unapologetically results driven, and accountable for our actions.
We thrive through diversity
We seek to embed diversity of thought, background and experience in every aspect of our work. We are open, thoughtful and proactive in better understanding and challenging our assumptions to better deliver the change we seek.
We always seek collaboration
We will not succeed alone. We seek meaningful, productive partnerships with others to achieve our mission and drive systems change for young people.
Our commitment to equality, diversity and inclusion
We believe that a diverse workforce leads to an organisation that is more open, creative and gets better results.
We want our team at Impetus to represent the diversity of the people and communities we serve. We also want our team to be one where different experiences, expertise and perspectives are valued, and where everyone is encouraged to grow and develop.
We want to reach a diverse pool of candidates. We are happy to consider any reasonable adjustments that potential employees may need to in order to be successful.
We recognise the importance of a good work/life balance. We do everything we can to accommodate flexible working, including working from home, working part-time job shares and other arrangements.
Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore.
Impetus is an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of age, disability, gender reassignment, marriage and civil partnership, race, religion or belief, sex and sexual orientation. We value diversity and welcome applications from people of all backgrounds.
Our employee benefits
Impetus appreciates the invaluable contribution made by all employees and wishes to encourage and reward loyalty, motivation and experience. We therefore offer a range of benefits and policies which aim to assist employees during various stages of their lives and careers. For more information on these, please download the job information pack from our website.
How to apply
Please click on the "Apply for this job" button at the top of the page.
You will need to:
- Complete the online form (including the equal opportunities monitoring form)
- Upload a comprehensive CV and supporting statement.
The supporting statement should be no more than two sides of A4 and should address the criteria in the person specification.
You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission.
As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at interview stage.
The deadline for applications is 2026, Sunday 21st June 2026, 11:59pm.
Interviews:
1st Interviews will take place on w/c 29th June 2026.
2nd Interviews will take place on w/c 6th July 2026.
You will also be required to provide proof of your eligibility to work in the UK.
Personal Data
Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.
Impetus transforms the lives of young people from disadvantaged backgrounds by ensuring they get support to succeed in school, in work and in life.

Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: London, Birmingham, Manchester, Cardiff or Glasgow (hybrid working and an expectation to travel around the UK as and when required)
1st stage interviews: 14/07 (over MS Teams)
2nd stage interviews: 22/07 (in-person in our South London Centre)
As our Development Lead for Equality, Diversity and Inclusion, you will work at the heart of the CEO Office, implementing strategy and facilitating leaders to drive meaningful, organisation-wide action. This role will contribute to ensuring our culture, decisions and programmes reflect the diverse young people we support.
You will be a core enabler in the Trust’s EDI development agenda, using data, insight and lived experience to highlight opportunities and measure progress. Working closely with senior leaders, you will support them to embed EDI into delivery plans and strengthen inclusive practices across the organisation. This will include:
- Using data and insight to track progress and inform decision-making
- Reviewing and recommending inclusive practices that impact our community including young people, funders and our workforce.
- Supporting senior leaders to translate strategy into clear, actionable plans
- Building strong relationships to influence and challenge
- Ensuring lived experience and community voice shape our approach
We’re looking for an experienced and credible EDI professional who thrives in a complex environment and is confident working through influence. You will bring a strong track record of delivering EDI initiatives at scale, using data to drive decisions and building trusted relationships at all levels. You will have a deep understanding of the external EDI landscape, strong communication and facilitation skills, and the ability to turn vision into practical action. Experience in the charity, youth or public sector will help you make an immediate impact, alongside a genuine commitment to creating inclusive environments where everyone can belong and succeed.
What happens next?
Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date.
Why do we need a Development Lead - EDI?
Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives, and we couldn’t do this without the important work of our Development Lead - EDI!
Perks for working at The Trust!
- Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year
- Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
- You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events, etc.
- In-house learning platform! Develop your skills for your career and your role
- Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas.
- Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network).
- Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave.
- Interest-free season ticket loans
- The Trust will contribute 5% of your salary to the Trust Pension Scheme
- Generous life assurance cover (4 x annual salary)
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is a fantastic opportunity to lead fundraising and supporter communications for a unique human rights and welfare charity at an important moment in our development.
Prisoners Abroad is the only UK charity supporting British people imprisoned overseas, people returning to the UK after release, and their family members. We provide practical assistance, emotional support and advocacy to people facing some of the most isolating and traumatic circumstances imaginable.
We are looking for an experienced and creative fundraising leader to join us on a 12-month maternity cover contract. This role offers the chance to lead a talented team and oversee a well-established portfolio spanning individual giving, major donors, legacies and supporter communications.
You will play a central role in sustaining and growing income, strengthening donor relationships, and delivering compelling communications that inspire support for our work. You’ll also help shape key publications, oversee donor engagement activity, and ensure our messaging reflects the dignity, humanity and hope at the heart of what we do.
This is an exciting opportunity for someone who enjoys both strategic oversight and hands-on delivery. You will be managing a small team, driving performance across fundraising activity, and helping us build on strong existing foundations at a time when our new organisational strategy is creating fresh momentum.
We offer the chance to work in a friendly, collaborative and values-driven organisation with a strong commitment to equity, diversity and inclusion. Based in our London office near Finsbury Park, this role comes with flexibility to work from home part of the week, a 35-hour working week, generous annual leave and a supportive approach to development and wellbeing.
If you bring strong experience in fundraising, excellent communication skills, and a commitment to human rights and social justice, we would love to hear from you.
To protect, support and advocate for the health, welfare and human rights of British citizens in prison abroad.
The client requests no contact from agencies or media sales.