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Page 9 of 26
Birmingham, West Midlands (Hybrid)
£40,000 per year FTE
Part-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Hours: 22.5 – 3 days flexible

Salary £40k FTE

Location: Remote working with some travel for meetings. Based preferably between Birmingham and Manchester.

Contract Type: Permanent

 

Make a real difference—join a team that’s changing lives.

At Fuel Bank Foundation, we’re united by a shared mission: ensuring no one must choose between heating and eating. Every day, we provide urgent support to people in fuel crisis—offering emergency financial help, expert advice, and long-term advocacy to drive systemic change.

But we don’t stop there. We also invest in our people—because the wellbeing and development of our team is at the heart of our impact. If you’re passionate about delivering meaningful change, this is your chance to be part of something special.

 

The Opportunity: Change & Improvement Support Lead

We’re looking for a proactive and detail-focused Change & Improvement Support Lead to join our team. In this role, you’ll help drive our transformation agenda—supporting projects that improve operational efficiency, enhance service delivery, and enable us to better serve those who rely on us.

You’ll work closely with the Head of Change & Improvement and colleagues across departments, ensuring projects run smoothly, stakeholders are engaged, and changes are implemented effectively. This is a hands-on role ideal for someone with project and change experience, strong analytical skills, a passion for problem-solving, and a commitment to delivering high-quality, people-first improvements

 

What You’ll Do:

  • Project & Change Coordination:
    Support and coordinate a range of change initiatives—maintaining accurate documentation, managing risks, and tracking progress.
  • Business Analysis:
    Translate business needs into clear, practical solutions; develop BRDs; and help ensure the right improvements are delivered.
  • Testing & Implementation:
    Support user acceptance testing (UAT), write test scripts, and assist with rollouts, training, and post-implementation reviews.
  • Process Improvement:
    Map and redesign processes for greater efficiency, clarity, and impact—collaborating with teams to embed change.
  • Stakeholder Engagement:
    Communicate change effectively across the organisation and foster a culture of shared ownership and continuous improvement.
  • Performance Monitoring:
    Help collect and analyse project data, identify root causes of issues, and track success against KPIs and impact metrics.

What You’ll Bring:

  • Experience supporting or delivering business change or improvement projects.
  • Strong problem-solving skills and a keen analytical mindset.
  • Confidence using Microsoft Office (especially Excel) and process mapping tools (e.g., Visio).
  • Understanding of project life cycles, change methodologies, and user testing processes.
  • A flexible and resilient approach—able to prioritise, adapt, and stay calm under pressure.
  • Excellent communication and interpersonal skills—you’ll be someone others trust and enjoy working with.
  • A real passion for purpose-led work and a belief in our mission.

Why Join Us?

  • Be part of a mission-driven organisation creating real social impact.
  • Work with a passionate, collaborative team where your voice is heard.
  • Enjoy flexibility, trust, and a strong focus on wellbeing.
  • Grow your skills in a supportive, forward-thinking environment.

 

Ready to help us make the UK free from fuel crisis?
 

We’d love to hear from you. Apply now with your CV and a short cover letter telling us why you're the right fit for this role.

 

Fuel Bank Foundation is committed to creating a diverse and inclusive workplace. We welcome applications from all backgrounds and communities and are happy to discuss flexible working options.

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Application resources
Posted by
Fuel Bank Foundation View profile Organisation type Registered Charity Company size 21 - 50
Posted on: Friday, 11 July 2025
Closing date: 10 August 2025 at 17:30
Tags: Project Management, Data Analysis, Partnerships