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Role Description

 Title: Trustee

 Overall:

 Be committed to the organisation and its work, to act with integrity and selflessness, and to be open, honest and accountable at all times.  To understand and accept the legal duties, responsibilities and liabilities of trusteeship.  Be willing to devote the necessary time and efforts to duties as a trustee and as a member of the organisation.

Duties & Tasks:

· To ensure that the organisation complies with and functions within the legal and financial requirements of its constitution, Memorandum and Articles of Association, and any other relevant legislation and regulations.

· To ensure that the organisation pursues objects as defined by its constitution and within aims, policies and procedures agreed by the Board of Trustees.

· With the other trustees to formulate and review the strategic aims and direction of the organisation.

· To promote the organisation and act always in its best interests.  To safeguard the good name and values of the organisation and always strive to achieve best practice and the highest standards.

Formulating strategic aims

· Consider the organisation as a whole and its members, in the context of both national and local policies, priorities and political influences.

· Reflect the organisation’s vision and principles, strategy and policies at all times and particularly when developing the strategic and annual plan.

· Contribute specific strategic skills, interests and/or contacts

· Contribute to plans to positively promote the organisation to individuals, organisations and a wider audience e.g. potential members. 

· Support the organisation in all its activities in conjunction with the Chief Executive.

Ensuring policies and practices are in keeping with aims and objectives.

· Ensure that the organisation applies its resources in furtherance of its objects and manages its funds properly.

· Follow the organisations policies and procedures at all times, particularly when exercising the functions of the Board of Trustees.

· Contribute actively to and regularly attend meetings of the Board.

Ensuring best practice and highest standards.

· Be an active member of the Board of Trustees in exercising its responsibilities and functions.

· Support and maintain good relations with all staff; members, volunteers and other Board of Trustees.

· Take part in training sessions provided for the benefit of the Board Trustees.

· Fulfilling such other duties and assignments as may be required from time to time by the Board of Trustees.

· Use your best judgment, knowledge, skills and experience to help the organisation and Board of Trustees to make sound decisions and be effective.

· To maintain a strategic view of the organisation and role as a trustee to support the Chief Executive in delivering the business plan and strategy.

· Should the trustee also take on an additional volunteer role for the organisation, to be clear on how the two roles are separate.

· To direct enquiries regarding advice, support or advocacy required into the staff team who can ensure that the person is directed to or referred into the appropriate service. 

· To not raise complaints on behalf of the Coalition without the express agreement of both the Co-Chair’s and the Chief Executive. 

Do you enjoy multi-tasking and coordinating events? Is attention to detail one of your strengths? If so, we’d love to hear from you. You don’t need an Armed Forces background, just good organisation, and IT skills.

What is an Administration Coordinator?

There are SSAFA branches throughout the UK and overseas, each delivering support to serving personnel, veterans, and their families. Every branch has a team of volunteers who make this possible.

The Administrator Coordinator is a key member of the team, ensuring the smooth running of the branch and supporting day to day operations. This role is at the heart of the branch, overseeing the group inbox, organising meetings, and liaising with volunteers and external stakeholders.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

We aim to provide financial, practical, and emotional support when it’s needed most. To do this we need excellent administrators to keep things running efficiently behind the scenes.

What would you be doing?

• Every SSAFA Branch has different needs, however, below are the main activities of a Branch Administration Coordinator.
• Overseeing enquiries: Overseeing the administration of the branch shared inbox and post, ensuring queries are answered.
• Getting people together: Organising internal meetings, both virtually and face to face
• Planning and organising: Liaising with internal and external stakeholders to arrange events such as the Branch Annual General Meeting
• Note taking and recording: Maintaining accurate records of meetings and decisions.
• Communicating: Supporting the Branch Chair with internal communications, keeping other volunteers up to date and informed
• Tracking and ordering: Keeping a record of branch assets, ordering stationery, and ensuring maintenance of equipment
• Supporting health and safety: Supporting the Branch Chair with administration of personal, office and event risk assessments where required

The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Give back to the Armed Forces community.
• Become part of the SSAFA community and build networks across your local area.
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would I receive?

• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Local induction and support, from other branch volunteers
• Access to a range of e-learning courses as well as local opportunities to keep your knowledge and skills up to date.
• Support from regional volunteering and operations employees
• Regular meetings and events to learn and share information.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable people with good written and verbal communication skills.
• Some experience of coordinating people or events is beneficial.
• Good IT skills e.g., confident using email and online diaries– you will receive your own SSAFA email address.
• Respectful and non-judgemental approach.
• Understanding of the importance of confidentiality and boundaries.
• This role would suit someone who would like to volunteer regularly, each week.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA takes the utmost care at every step of volunteer recruitment to ensure that the people we involve are suitable and appropriate. All measures taken are to help make volunteering at SSAFA a positive and safe experience.

Are references required? Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? No 

About Roots Academy 

At Roots Academy, we’ve built a learning experience that’s changing the lives of the ummah’s future leaders, change-makers and visionaries.

Our vision is enabling university students to live God-centred lives, so we teach structured, engaging and transformative face-to-face foundational Islamic education to over 2,000 students across the UK, Canada, Australia & USA.

Role Summary

To bring our vision to life, you will play a pivotal role in developing and executing our social

media strategy. You will be responsible for creating engaging and meaningful content that

resonates with our audience, promotes our educational programs, and nurtures our

community’s spiritual development.

Key tasks

• Social Media Strategy: Develop and execute a comprehensive social media strategy

aligned with Roots Academy’s mission and goals.

• Content Creation: Create compelling and informative social media content, including

posts, videos, graphics, and stories, that reflects our values and engages our target audience.

• Community Engagement: Build and nurture a vibrant online community by responding to comments, messages, and inquiries in a timely and respectful manner.

• Content Calendar: Maintain a content calendar to ensure a consistent posting schedule and to plan for special events, holidays, and campaigns.

• Audience Growth: Implement strategies to increase our social media following and engagement, including the use of hashtags, collaborations, and promotions.

• Analytics and Reporting: Monitor social media metrics, track campaign performance, and provide regular reports with insights and recommendations for improvement.

• Brand Consistency: Ensure that all social media content adheres to Roots Academy’s branding guidelines and reflects our core values.

• Collaboration: Work closely with other teams to align social media efforts with broader organisational objectives.

What we’re looking for

• Strong understanding of Islamic values and the ability to communicate and promote them effectively.

• Proven experience in social media management, preferably in an educational or nonprofit context.

• Excellent written and verbal communication skills

• Proficiency in social media management tools and platforms.

• Creative thinking and the ability to develop engaging content.

• Strong analytical skills for tracking and evaluating social media performance.

• Understanding of social media advertising and paid promotion.

• Community management experience with the ability to maintain a positive and respectful online environment.

• Graphic Design Software - Basic knowledge of graphic design software like Canva, and Adobe Creative Suite for creating or editing marketing materials.

What we have to offer

• Be part of a team of 100+ dedicated volunteers from across the country.

• Receive continuous rewards for those that seek Islamic knowledge from the Roots platform.

• Be a part of a growing organisation that aims to revive and educate Muslims from a grassroots perspective.

• Receive in-house tarbiyah sessions to develop your deen. 

Please note this is an unpaid volunteer position. 

Volunteers are entitled to claim expenses incurred for food, travel and equipment, in line with our Expenses policy. 

Are you looking for a way to give back to your community? We are seeking organised, compassionate individuals to be the welcoming heart of our Hub. If you have a friendly smile, are well orgabnised and are looking for a reception based role, this could be for you.

BACKGROUND:

• The Cardinal Hume Centre works to prevent and tackle youth and family homelessness, we: 
• Provide a home to 39 young people
• Offer support to local children and families at risk
• Help families keep or find a stable home and manage their money
• Mentor people to find work or training
• Help people secure their legal right to remain in the UK and access homes, work and benefits.

Last year we helped over 1200 people including nearly 600 families and 230 children and young people.  Our aim is to tackle homelessness, poor housing and poverty at a young age and break its cycle into later life.  We want to see the value in each individual and nurture potential, helping young people and families to thrive.

The Centre prides itself on its welcome and person-centred approach. It recognises each individual is different, often with complex needs and so our response must be multi-layered. We therefore have six principal services: residential services for homeless young people; family support; housing and welfare rights advice; employment support; learning; and immigration advice and advocacy. 

OUR PEOPLE - We believe each person matters: 

Our clients guide everything we do. We’re here to help children, families and young people experiencing or at risk of homelessness, or clients who have urgent needs that can be met at the Centre and not elsewhere. 

We seek to develop trusting relationships with our clients. We rely on them to help us improve and develop our services, so we include them wherever possible in our work. 

Our staff and volunteers: 
Our staff and volunteers are diverse in their backgrounds, and their skills and experience. Many have lived experience of the challenges our clients face. We are proud of our warm welcome and our team’s commitment to support people facing disadvantage to escape the cycle of poverty and homelessness. 

The HUB on Medway Street is the main entrance for clients who wish to access the services on offer.  Staff in the Hub can provide level 1 advice on housing and welfare rights and for more complex cases, can refer clients to one of our other services, such as housing, welfare rights, immigration, employment and learning, and family services. 

Summary of Role.

You will be supporting a team that is helping people from the local community, who are vulnerable and facing disadvantage, including; homeless young people, people living in insecure accommodation or at risk of losing their housing, low-income families with young children, unemployed people, refugees and migrants. (further details below)

Your presence supports the smooth running of the Centre and increases the team’s capacity to see and help more people.

This role is in the heart of the organisation where you will meet people of all backgrounds and learn how a community organisation responds to local need.

What will you be doing?

• Answering the intercom and buzzing clients in when they arrive
• Welcoming clients to the Centre, signing them in and out of the building calling the staff member to tell them that their client has arrived
• Registering new clients and booking an appointment with the Assessment team
• Assisting with the collection and distribution of client mail
• Administrative support to services, such as, photocopying or scanning documents for service teams and emailing them to relevant staff member
• Printing off and posting out letters to clients
• Possibility of assisting with benefit claims/forms

Other tasks that can be undertaken during quieter periods:

• Assisting clients and staff with phone calls if volunteer speaks a needed language

What are we looking for?

• You will be a confident and patient person with a professional and friendly manner and able to remain calm under pressure
• Some experience of customer service or dealing with a diverse range of people desirable
• Good listening skills
• An ability to communicate well and with confidence when handling enquiries
• Some IT skills useful
• A non-judgemental attitude towards people’s problems in their lives

What is the time commitment?

We are seeking someone for one day a week on a Thursday or Friday from 9.30am to 3pm, with an hour lunch break at 1pm. We are looking for a commitment of 6 months, which sounds like a long time, but there’s lots to learn and volunteers find this goes very quickly! 

How will you be supported?

You will be supported by the Advice and Assessment team  

You will be offered regular supervision and a staff member will be present in the Hub whilst you are on duty

You will be reimbursed for reasonable and agreed ‘out of pocket’ expenses such as travel and contribution to lunch up to £6.

Recruitment Procedure

Apply> Informal interview> Reference and DBS checks> Trial period

Pets As Therapy is a national charity with a simple but powerful mission: to share the joy of pets with people who need it most. We support more than 4,500 volunteer teams across the UK. Together, they bring comfort, connection and companionship to tens of thousands of people every year.

We are looking for three new trustees to help guide our strategy, strengthen our governance and ensure that we remain true to our purpose of spreading joy, comfort and companionship through the magic of pets.

What will you be doing?

Our trustees play a vital role in making sure that PAT achieves its core purpose. They oversee the overall management and administration of the charity. They also ensure that PAT has a clear strategy and that our work and goals are in line with our vision. Just as importantly, they support and challenge the executive team to enable the charity to grow and thrive, and through this, achieve our mission.

Time commitment

• Attend all full Board meetings. The Board meets formally at least four times a year for between a half day and a day, depending on business. Two meetings are in-person and are held in central London. Two are virtual.
• Preparation for meetings – read papers, understand numbers, assimilate arguments.
• All trustees are asked to serve on one or more Board sub committees and working groups. This adds 3-4 shorter meetings a year.
• Trustees may be asked to chair sub committees on a rotating basis.
• At least two visits per year accompanying a PAT volunteer in a different sector and or attending/supporting an event with PAT volunteers.

What are we looking for?

We are looking for people willing to bring energy, enthusiasm and commitment to the role, and who will broaden the diversity of thinking on our Board. We are particularly interested in hearing from individuals with the following skills and experience: 

Animal Care and Behaviour - The wellbeing of the companion animals is of upmost importance to us. Someone with experience in veterinary care will help us develop best practice in our own operation and set an example to the sector. 

Education - Our volunteers visit over 1,600 schools. Someone with education experience will help us to ensure we deliver the best possible service to children and young people. 

Volunteer Management - A key part of our current strategy is improving our volunteer engagement and our volunteer experience. Therefore we’d welcome applications from people with a background in volunteer management and volunteer led organisations.

What difference will you make?

You will bring your own skills and perspectives to help us shape PAT’s next phase of growth. In return, you’ll have the opportunity to be part of a truly unique charity, one that harnesses the bond between people and their pets to transform lives every day.

Before you apply

The TrusteeWorks Team at Reach Volunteering are supporting Pets as Therapy with their Trustee recruitment. Applications should be made via TrusteeWorks in the first instance. To apply please submit your CV/LinkedIn Profile, along with a covering letter stating why you wish to join PAT, the skills and experience you will bring to the Board and what you would hope to get out of the role. If you’d like to have an informal conversation before applying, we’d be happy to speak with you. 

Citizens Advice Merton and Lambeth (CAML) is a local charity dedicated to providing information, support and advice to individuals and families who live, work or study in Merton or Lambeth. We also work to raise awareness and understanding of the challenging issues affecting our clients and communities.

Aim of this role
Assessor volunteers support the drop-in sessions in our offices and outreach. They discuss with clients the issues they have come to us for help with. After this (and with full support from the supervisor), assessors discuss next steps and actions with the client to help resolve their issues.

As an Assessor, you will be a part of the service delivery. You will:

·         Complete an induction to Citizens Advice and training for your role

·         Help with the drop-in sessions

·         Complete full assessments with our clients, following CAML processes and procedures

·         Record a summary of your interactions with clients in our Case Management System and consult with the Supervisor on the day regarding the relevant next steps

·         Be part of a friendly and supportive charity team

·         Develop transferable skills for employment, training or other volunteering opportunities

·         Have an opportunity to progress with your training and develop adviser knowledge of some of our key enquiry areas.

Locations
We need Assessors in our main offices in Kennington, Morden and Mitcham and different outreach locations in Merton and Lambeth. All three offices are well-connected to public transport, and the office in Mitcham has a car park.

What’s in it for you?

• Make a real difference to people’s lives

• Build on valuable skills such as communication, listening and problem solving, and increase your employability

• Work with a range of different people, independently and in a team

• Have a positive impact in your community.

And we’ll reimburse expenses, too.

What do you need to have?
You don’t need specific qualifications or skills but you’ll need to:

• Be friendly and approachable

• Respect views, values and cultures that are different to your own

• Have good IT skills

• Be able to understand information and explain it to others

• Be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection

• Be willing to undertake training in your role.

CAML Assessor training includes one day in an assigned CAML office and one day group online training.

The group online trainings will be on Wednesdays. Before considering your application, please make sure you are available on Wednesdays for the first 8 weeks.

Commitment
This role requires you attend our offices or outreach locations in person.

Our offices are open to the public from 9.30am to 3pm, five days a week. Our volunteers are typically with us for at least one day per week in office. Ideally we ask for a commitment to volunteer with CAML for at least 9 months.

Valuing inclusion
Our volunteers come from a range of backgrounds and we particularly welcome applications from racially minoritised people/people of colour, disabled people, people with physical or mental health conditions, LGBTQ+ and non-binary people.

If you are interested in becoming an assessors and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us.

How to apply
If this volunteering role is of interest, we would be delighted to hear from you.  Please follow the link to our webiste to find out how to apply.

We are registered with the Information Commissioner’s Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and stored.

Chatterbox Befrienders offer one-to-one telephone support and will call a client once a week offering companionship and a listening ear for an individual who might otherwise go unheard. Chatterbox volunteers befriend a variety of people including carers, socially isolated individuals who are struggling with loneliness, people with ill health and those that have been bereaved.

This role could be for you, if you:

• Would like to make a real difference in someone’s life
• Want to challenge loneliness and can commit to a weekly phone call
• Are a good listener
• Are empathetic, patient and of a caring nature
• Have good verbal and inter-personal communication skills
• Recognise the importance of confidentiality and can uphold this in practice
• Are committed to inclusion and treating people with dignity and respect

Requirements of a Befriender include:

• Calling your client once a week for a chat of up to 45 minutes; this is a 26 week initial commitment, at the end of which each client’s needs are reviewed
• Completing an online call log record promptly after each phone call
• Ensuring immediate contact with the Chatterbox Coordinators if you feel that the client might be a risk to themselves or others
• Liaising with the Chatterbox Coordinator on a regular basis regarding the service, as well as discussing personal learning and development needs
• Respecting service standards, appropriate boundaries and recognising the range of policies and procedures that impact on befriending vulnerable adults

Benefits of this role may include:

• Knowing you are making a difference to someone’s life
• Joining the Omega Team who are taking action against loneliness and isolation
• An opportunity to enhance your CV or learn new skills
• An opportunity to engage with your community

Support and training provided:

• Omega Chatterbox induction program
• Safeguarding training
• Ongoing support from Chatterbox Coordinators for all questions, concerns, and support
• Out of pocket expenses are reimbursed and a mobile phone can be provided if appropriate
• Monthly Befriender group support meetings via the Zoom app

Location of the role:

• Home-based

When are you needed:

• Provided on enquiry

A Disclosure and Barring Service (DBS) check is required for this role. If you have a criminal record this does not automatically prevent you from being considered as an Omega Chatterbox Befriender. We will take into account the nature of the offence, when it happened and whether it is relevant to the voluntary role. If you are shortlisted, this will be discussed with you during the recruitment process.

Chatterbox Befrienders offer one-to-one telephone support and will call a client once a week offering companionship and a listening ear for an individual who might otherwise go unheard. Chatterbox volunteers befriend a variety of people including carers, socially isolated individuals who are struggling with loneliness, people with ill health and those that have been bereaved.

This role could be for you, if you:

• Would like to make a real difference in someone’s life
• Want to challenge loneliness and can commit to a weekly phone call
• Are a good listener
• Are empathetic, patient and of a caring nature
• Have good verbal and inter-personal communication skills
• Recognise the importance of confidentiality and can uphold this in practice
• Are committed to inclusion and treating people with dignity and respect

Requirements of a Befriender include:

• Calling your client once a week for a chat of up to 45 minutes; this is a 26 week initial commitment, at the end of which each client’s needs are reviewed
• Completing an online call log record promptly after each phone call
• Ensuring immediate contact with the Chatterbox Coordinators if you feel that the client might be a risk to themselves or others
• Liaising with the Chatterbox Coordinator on a regular basis regarding the service, as well as discussing personal learning and development needs
• Respecting service standards, appropriate boundaries and recognising the range of policies and procedures that impact on befriending vulnerable adults

Benefits of this role may include:

• Knowing you are making a difference to someone’s life
• Joining the Omega Team who are taking action against loneliness and isolation
• An opportunity to enhance your CV or learn new skills
• An opportunity to engage with your community

Support and training provided:

• Omega Chatterbox induction program
• Safeguarding training
• Ongoing support from Chatterbox Coordinators for all questions, concerns, and support
• Out of pocket expenses are reimbursed and a mobile phone can be provided if appropriate
• Monthly Befriender group support meetings via the Zoom app

Location of the role:

• Home-based

When are you needed:

• Provided on enquiry

A Disclosure and Barring Service (DBS) check is required for this role. If you have a criminal record this does not automatically prevent you from being considered as an Omega Chatterbox Befriender. We will take into account the nature of the offence, when it happened and whether it is relevant to the voluntary role. If you are shortlisted, this will be discussed with you during the recruitment process.

​We usually only hold new volunteer inductions at the start of each school term, we will confirm the next date once you have applied.

Action for Refugees in Lewisham works to relieve poverty and isolation amongst refugees, asylum seekers and other vulnerable migrants in Lewisham. At the Rainbow Club supplementary school we aim to help children between the ages of 4 and 11 to improve their literacy, numeracy and social skills in a friendly and supportive environment.  We need your skills and enthusiasm to assist the teacher in the delivery of a literacy and numeracy class and work with other volunteers to develop a programme of recreational activities. The Rainbow Club runs on Saturday mornings during term-time.

Your duties will include:

• Arriving punctually for the 9am briefing by the Rainbow Club Headteacher;
• Working in a team with other volunteers and teachers to deliver literacy, numeracy, arts, sport activities – this includes ensuring children remain engaged throughout the lesson and carry out set tasks as instructed by the teacher;
• Working one-to-one with specific children if and when required;
• Filing classroom work and homework in children’s individual files and keeping all materials and resources tidy and properly stored;
• Liaising with parents as and when required for example distributing leaflets and news about future meetings and events and also assisting with parents' day;
• Following the teacher’s policies on discipline and classroom management;
• Supervising the children during break times;
• Supporting the children during class trips;
• Ensuring classrooms are clean and tidy at the end of each day – this may include being part of a regular team rota;
• Providing feedback and comments to the Rainbow Club Headteacher when required.

Chatterbox Befrienders offer one-to-one telephone support and will call a client once a week offering companionship and a listening ear for an individual who might otherwise go unheard. Chatterbox volunteers befriend a variety of people including carers, socially isolated individuals who are struggling with loneliness, people with ill health and those that 
have been bereaved. 

THIS ROLE COULD BE FOR YOU IF:

- Would like to make a real difference in someone’s life

- Want to challenge loneliness and can commit to a weekly phone call

- Are a good listener

- Are empathetic, patient and of a caring nature

- Have good verbal and inter-personal communication skills

- Recognise the importance of confidentiality and can uphold this in practice

- Are committed to inclusion and treating people with dignity and respect

REQUIREMENTS OF A BEFRIENDER INCLUDE:

- Calling your client once a week for a chat of up to 45 minutes; this is a 26 week initial commitment, at the end of which each client’s needs are reviewed

- Completing an online call log record promptly after each phone call

- Ensuring immediate contact with the Chatterbox Coordinators if you feel that the client might be a risk to themselves or others

- Liaising with the Chatterbox Coordinator on a regular basis regarding the service, as well as discussing personal learning and development needs

- Respecting service standards, appropriate boundaries and recognising the range of policies and procedures that impact on befriending vulnerable adults

BENEFITS OF THE ROLE MAY INCLUDE:

- Knowing you are making a difference to someone’s life

- Joining the Omega Team who are taking action against loneliness and isolation

- An opportunity to enhance your CV or learn new skills

- An opportunity to engage with your community

SUPPORT AND TRAINING PROVIDED:

- Omega Chatterbox induction program

- Safeguarding training

- Ongoing support from Chatterbox Coordinators for all questions, concerns, and support

- Out of pocket expenses are reimbursed and a mobile phone can be provided if appropriate

- Monthly Befriender group support meetings via the Zoom app

LOCATION OF THE ROLE:

- Home-based

WHEN ARE YOU NEEDED:

- Provided on enquiry

A Disclosure and Barring Service (DBS) check is required for this role. If you have a criminal record this does not automatically prevent you from being considered as an Omega Chatterbox Befriender. We will take into account the nature of the offence, when it happened and whether it is relevant to the voluntary role. If you are shortlisted, this will be discussed with you during the recruitment process.

We are currently recruiting for new Trustees to join Stepping Stones, a fantastic member led organisation who provide a range of mental health support services to people in West Dunbartonshire, Scotland, who have mild to moderate mental health conditions.  The role of a Trustee is one where the Board have responsibility and overall governance of the organisation. Being a Trustee requires commitment and engagement. It is a wonderful opportunity to use your skills and experience to help shape the organisation, support people, and contribute to our strategies.

We are particularly interested in welcoming Stepping Stones service members, or those from a relevant charity or mental health background, and young people, onto our Board to help us with fresh perspectives and energy into our planning. If you have no previous Board experience, that's okay as training is provided, we have a mix of skills, experiences and perspectives. Becoming a Trustee can offer a rewarding personal and professional development experience.

Trustees meet every 6 weeks for Board meetings, they also attend the AGM and charity events and training. Whilst the preference of the Board is to meet in person, there is flexibility to attend virtual meetings when required.

Please have a look at our website to read our Trustee Recruitment pack, you can gather an overview of who we are, the impact our work has, and the role available. 

If you are inspired to apply for a Trustee role with Stepping Stones,  your first step is  to make an Informal enquiry, please do reach out by calling on the telephone (number avialable on our website)

If formally applying please send a letter of interest, along with your CV  (Optional) via Email (adress on website)

Or

Post: Stepping Stones, Ground Floor, Social Economy Centre, 63 Kilbowie Road, Clydebank, G81 1BL

Closing date October 10th

Trustee vacancies will be advertised in line with our equality, diversity and inclusion recruitment policies. Any successful applications will be contacted for an interview by the Board. All applications from Service Members will receive feedback. Thank you for your interest in wishing to join us, we look forward to hearing from you. 

Trustees are Volunteers, this is an unpaid role, but reasonable travel costs or expenses are paid.

We urgently need volunteers who can provide a friendly face, shop for and deliver groceries to our clients.

The Age Connects shopping service is an invaluable lifeline to so many older, vulnerable members of our local communities, particularly those with no family or friends to offer shopping support. We know that older people can become frail, and those who have mobility problems, who no longer drive or don’t have access to the internet, may find it difficult to do their weekly shop.

As a shopper you will be providing a shop and deliver service for the client either on a weekly or fortnightly basis. You will collect their shopping list, carry out the shopping and deliver it back to them. It could be that you’re the only person they see or speak to that day or even that week and it can be an opportunity to have a chat with the client, provide them with information about other services they may need or to offer practical help.

This is a fee paying service, the client will pay £5 per shop to the charity. If you are a friendly, reliable and trustworthy, you can help. You need to be aged 18+, and to be able to make a commitment for a minimum of 6 months: we will also require two character references, and will carry out a DBS check before you can start. It is best if you have access to your own transport, as some clients do not live centrally, or require large shops.

We are seeking new Trustees to help guide our next chapter. We are particularly keen to hear from people with experience in fundraising, finance, property, charity management, or with lived experience that reflects the voices of our members. We also warmly welcome applications from younger people, those from UKME/Global Majority Heritage backgrounds, and people with disabilities, who are currently under-represented on our Board. This is a rewarding opportunity to use your skills and insights to strengthen a much-loved community charity and shape its future.

1. About Katherine Low Settlement
Katherine Low Settlement is a much-loved, busy charity that has been at the heart of the
community in Battersea, South West London, since 1924. Our recent-released
documentary, The Heart of Battersea – 100 Years of Katherine Low Settlement, brings our
century of work to life through the voices of members, staff and volunteers.
We support local older people and children, young people and their families from
sanctuary-seeking backgrounds. With an annual turnover of around £1m, our small team
of 32 mostly part-time staff, along with over 120 volunteers run a range of our own
community services. We campaign for social change and we support other charities and
communities to thrive. Our building is used for community activities and events by
over 500 people a week, and our rooms are available for hire at affordable rates. KLS is
funded from supporters, trusts and foundations which enable us to achieve our goal to
reduce poverty and isolation and bring Battersea together.
The Settlement is situated on Orville Street and Battersea High Street and aims to serve
the communities of SW11 and SW8, which includes areas of significant deprivation
alongside some of the most prosperous neighbourhoods in the country. Its vision is to
bring people together, to discover a common humanity in the process and to work together
for some of the most vulnerable people in London.

2. The Board of Trustees
The Board of Trustees is the legal guardian of Katherine Low Settlement to ensure that
KLS complies with its governing document (Memorandum and Articles of Association),
charity law, company law and any other relevant legislation or regulations.
The Board of Trustees is responsible for directing the Settlement’s strategy and vision, for
overseeing the work of its Chief Executive and Staff, and for settling policy, administering
its finance and offering advice and support in the delivery of services. The board is
currently made up of seven serving members, and has vacancies for up to three new
Trustees, to a maximum of ten. Trustees are appointed by the Annual General Meeting for
a period of three years, renewable by mutual agreement.
Gaps we’re looking to fill
The Trustees have identified gaps in its membership in terms of experience of fundraising,
finance, property, charity management and the voice of Settlement members. The board
also recognises that it lacks diversity and lived experience, particularly in representation by
UKME/Global Majority Heritage people, younger people and those with disabilities. Most of
all we are looking for willing and able trustees who are aligned with our vision, mission and
values and who are committed to this local community of Battersea.

3. Key Responsibilities of Trustees
Trustees are expected to:
▪ Formulate and review regularly the strategic aims of the Settlement in accordance with
its legal objects, and to ensure the policy and practices of the Settlement are in keeping
with its aims.
▪ Monitor the performance of the charity against the agreed strategic aims.
▪ Ensure that the Settlement functions within the legal and regulatory requirements of a
charitable organisation and strives to achieve best practice.
▪ Act as guardians of the charity’s assets, tangible and intangible, taking all due care
over their security, deployment and proper application.
Within that broad responsibility, shared among the Trustees, the main tasks and
accountabilities include:
a) Formulating and reviewing strategic aims
▪ Ensure the Settlement has a clear vision, mission and strategic plan, and that there is a
common understanding of these by Trustees and management.
▪ Work with management to formulate the business, operational and other plans
necessary to support the vision, mission and strategic objectives.
▪ Agree and review the Chief Executive’s annual and longer-term objectives, to ensure
that these support the vision, mission and strategic priorities.
▪ Agree policies which support the vision, mission and strategic priorities of the
Settlement, and monitor their implementation.
▪ Follow best practice as recommended by the Charity Commission.
b) Monitoring Performance
▪ Appoint the Chief Executive and ensure there is appropriate investment in their
professional development.
▪ Agree the method for measuring objectively the progress of the Settlement in relation
to its vision, mission and strategic priorities, business plans and annual targets, and to
receive regular reports from the Chief Executive and senior staff on the performance of
the Settlement.
▪ Ensure that the views of members on the Settlement’s performance are regularly
gathered and considered by the Board.
▪ Hold the Chief Executive to account for the management and administration of the
Settlement.
▪ Ensure that the Chief Executive receives regular, constructive feedback on their
performance in managing the Settlement and in meeting annual and longer term goals.
c) Legal and Regulatory Compliance
▪ Ensure that the Settlement complies with all legal and regulatory requirements.
▪ Has a sound grasp and awareness of its duty of care in safeguarding and that policy
and practice are aligned to make the Settlement a safe place for members, especially
children and vulnerable adults.
▪ Understand the rules and constitution that govern the Settlement, and to review the
effectiveness of such rules and constitution periodically.
▪ Agree the levels of delegated authority, whether to the Chief Executive, the Chair, ViceChair and Treasurer of the Board, or to other groups or individuals.
d) Guardians of the Settlement’s Assets
▪ Ensure that the Settlement has satisfactory control systems and procedures for holding
in trust for the beneficiaries all monies, property and other assets.
▪ Ensure that monies which are invested on behalf of the Settlement are well-managed,
within the constraints of the law and ethical and other policies laid down by the Board.
▪ Ensure that the major strategic and operational risks to which the Settlement is
exposed are reviewed annually and that systems have been established to mitigate
these risks.
▪ Ensure that the income and property of the Settlement are applied for the purposes set
out by law and for no other purpose, and with complete fairness between people who
are eligible to benefit.
▪ Ensure that intangible assets such as organisational knowledge and expertise,
intellectual property and the Settlement’s good name and reputation are properly
safeguarded.
e) Promotion of the Settlement and Engagement with Stakeholders
▪ Be prepared to act as an ambassador for the Settlement when asked to by the Chief
Executive or Chair of Trustees, and to work within an agreed brief.
▪ Attend events as an ambassador for the Settlement, to network and promote the work
of the Settlement.
▪ Seek at all times to raise awareness of the work of the Settlement to potential
beneficiaries.
▪ Assist with fundraising and awareness-raising through appropriate speaking and
networking events, with support and training as appropriate.
4. Recruiting Trustees with particular experiences
As part of a regular process of self-audit, the Trustees have identified a particular need to
recruit Trustees with experience of:
▪ Fundraising – from the perspective of either charitable trusts or high net worth
individuals or both, to help maximise our chances of success in fundraising activities
▪ Finance – to be a second finance Trustee, in addition to the Treasurer
▪ Property and general management – to help us to maintain, refurbish and develop
plans for our historic building
▪ Charity experience – to bring knowledge of financial and operational management in
that sector
▪ Lived experience - Ensuring the perspective of volunteers, members and alumni is
represented in decision making
Although the Board is very effective, it lacks significant diversity, which diminishes its
capacity to be even more effective. The Trustees would therefore particularly welcome
interest from those from UKME/Global Majority Heritage backgrounds, younger people and
people with disabilities, all of which are under-represented on the Board.

5. Person Specification
Expressions of interest are invited, in writing, with examples of experience in these areas :

Essential Experience & Skills

• Willingness to devote the necessary time and effort
• Ability to contribute to the strategic vision and direction of KLS
• Ability to work as an active and vocal part of the Trustee board
• Effective communicator – both verbal and written 
• Willingness to be available to staff for advice and enquiries 
• Committed to KLS’s mission, vision and values and its work 
• Knowledge of Battersea / Wandsworth

No prior experience is needed. Full training and support will be given.

6. Further Information

• Katherine Low Settlement is committed to equal opportunities.
•  All offers to volunteer at Katherine Low Settlement are subject to two satisfactory references, which is standard KLS policy applicable to all roles. KLS may ask for an enhanced DBS check.
• You will adhere to matters of confidentiality concerning this role and the KLS team.
•  An induction is given. This includes sharing KLS policies and procedures relevant to each post. 

Information and Advice Service: The Information and Advice service for older people provides a free, confidential, and independent service for anyone aged 65+ living in the borough of Bromley and 50 + plus in Greenwich. Our advisers provide general advice on a range of subjects: employment rights, welfare benefits, housing, consumer rights and adult social care.

Role Summary: Supporting and providing information to clients across a wide range of enquiry areas including welfare benefits, housing, Social Care, relationships, and consumer issues.

What will I be involved in?

• Identify and research information and services to signpost that are relevant to the client’s situation, drawing on information resources, agencies, and other sources of information.
• Committed to researching and providing up to date information to vulnerable older people using the internet and other resources.
• Familiarize and keep updated with resources available from Age UK factsheets and Information Guides available.
• Completion of the Adviser Induction programme which includes training courses on relevant topics. Followed by shadowing sessions within the I & A Team.
• Successfully complete online training courses for Age UK Bromley and Greenwich volunteers.
• Participate in volunteer support meetings with the Advice Case Supervisor and any training on safeguarding adults and appropriate boundaries.
• Present and discuss information and advice with the client’s consent, act on their behalf, and represent their interests with third parties by letter, telephone or in person.
• Recording and updating case records on Charitylog including capturing consent. Using Microsoft packages and emails.
• Liase closely with the Advice Case Supervisor, other advisers, and wider staff team. Seeking guidance and support where required.
• At all times work in accordance with the organisation’s policies regarding Health & Safety, Equality & Diversity, Safeguarding Vulnerable Adults and Confidentiality & Data Protection. Lone working.
• Represent the professional standards of Age UK Bromley and Greenwich and ensure that you wear your volunteer id badge whilst volunteering.

What skills and qualities will I need to have?

• Enjoys talking and helping our clients, 65+ living in Bromley and 50 + in Greenwich from a wide range of backgrounds.
• Good communication skills and confident at speaking to clients on the telephone
• Able to prioritise tasks with good time management skills.
• A commitment to ensuring that customers are provided with accurate relevant information and support. Interested in finding out more about social welfare law advice e.g. housing and welfare benefits.
• Be a good listener and have empathy with older people, being approachable and welcoming.
• Demonstrate a non-judgmental approach. The listener may personally disagree with the client’s opinions or actions but attempts to understand the client’s point of view and shows that they still value the client.
• Being able to maintain client confidentiality, understand the importance of keeping within the parameters of the role and have a good understanding of GDPR and Data Protection.

Benefits of getting involved:

• Being part of a team who are passionate about helping clients 65+ living in Bromley and 50+ in Greenwich
• Committed to supporting the Information and Advice service deliver a difference to all their clients.
• Ongoing support and role training with feedback given.
• Opportunities for networking with other volunteers and being part of a wider volunteer team.
• Awareness of Age UK Bromley and Greenwich social events, services, and projects

Other information: Prospective volunteers will complete a recruitment process and be required to provide details of two references and agree to submit details for and undertake an Enhanced Disclosure and Barring Services (DBS) check. All our volunteer roles are 18+, Monday to Friday, 9am to 5pm. Age UK Bromley & Greenwich will reimburse all expenditure reasonably incurred. Receipts to be provided with expenditure claims.