Enquiry officer volunteer roles in liverpool

Purpose

To plan, create, and develop high-quality, neuro-affirming social media that grows our audience, drives enquiries for services and groups, and protects the wellbeing and dignity of our community.

Key Responsibilities

• Strategy & Planning

  • Develop a simple, channel-specific content plan (quarterly themes; monthly calendar; weekly posts).

  • Align content with the organisational strategy, campaigns, and fundraising/activity cycles.

• Content Creation & Publishing

  • Write clear, accessible copy; produce short-form video, graphics, and carousels consistent with brand guidelines.

  • Schedule and publish across core platforms (e.g., Facebook, Instagram, TikTok, LinkedIn, X) using approved tools.

  • Ensure accessibility (alt text, captions, readable layouts) and apply a neuro-affirming style.

• Community Management

  • Monitor comments and messages; respond or triage sensitively using agreed tone and response scripts.

  • Enforce house rules; escalate safeguarding concerns via the Designated Safeguarding Lead (DSL).

• Campaigns & Partnerships

  • Support campaign roll-outs (service launches, recruitment, fundraising); coordinate with colleagues and partners.

  • Source and manage consented user stories; maintain a compliant photo/video asset bank.

• Insights & Reporting

  • Track core metrics (reach, engagement, click-throughs, conversions to sign-ups or enquiries).

  • Produce a concise monthly dashboard with highlights, risks, and next steps; test and learn.

• Governance & Compliance

  • Uphold safeguarding, confidentiality, and data-protection standards (GDPR/ICO).

  • Follow brand, style, and approvals processes; maintain a crisis-communications/escalation log.

  • Avoid clinical advice or individual case discussion on public channels.

Person Specification

Essential

• Clear, audience-centred writing and editing skills; confident with short-form video and basic design.

• Working knowledge of at least two platforms listed above and a scheduler (e.g., Meta Business Suite/Buffer).

• Sound judgement online; able to moderate calmly and escalate concerns appropriately.

• Commitment to accessibility, equality, diversity, and inclusion; comfortable with a neuro-affirming approach.

• Organised, reliable, and able to meet light weekly deadlines with minimal supervision.

Desirable

• Familiarity with analytics, UTM links, and simple reporting in spreadsheets or dashboards.

• Experience in a charity/VCSE, education, health, or workplace inclusion context.

• Basic Canva/Adobe skills and simple video editing on mobile/desktop.

• Understanding of safeguarding in digital spaces; MHFA or similar is a bonus.

• Lived experience of ADHD or neurodivergence (welcomed but not required).

Safeguarding & Data Protection

• This rôle interacts with the public online. You will complete safeguarding and data-protection briefings and follow our escalation procedures. A DBS check may be requested depending on activity (e.g., direct engagement with young people or vulnerable adults at events).

Induction, Support & Benefits

• Induction covering brand, tone, safeguarding, data protection, and tools.

• Named supervisor (Managing Director or Marketing & Communications Lead) with regular check-ins.

• Training resources (accessibility, inclusive language, social media best practice).

• References and portfolio credit for significant campaigns.

Success Measures (first 3–6 months)

• Consistent content cadence delivered against the calendar.

• Month-on-month growth in reach/engagement and click-throughs to priority actions (event sign-ups, enquiries).

• Evident improvement in accessibility and brand consistency.

• Clear moderation record with timely escalations and zero unmanaged risks.

How to Apply

Please send a short CV or LinkedIn profile and 2–3 examples of posts/reels/graphics you have produced (links or files). In a brief covering note (max 300 words), outline:

1. a channel you enjoy and why,

2. a quick idea for a one-month content theme for ThriveSpark, and

3. your typical availability.

ThriveSpark CIC is committed to equity, diversity, and inclusion. We welcome applications from people of all backgrounds and particularly encourage those with lived experience of ADHD or neurodivergence to apply. Adjustments are available throughout recruitment and volunteering.

Do you have experience in higher education, curriculum/qualification design, workforce skills development and/or apprenticeships? Would you like to contribute to shaping the future of youth work by joining a Board?

The Role

In partnership with TPP, NYA invites applications for the role of Trustee and Chair of the ETS Committee – a key sub-committee responsible for maintaining exemplary standards in youth work qualifications and training routes across England.

As a Trustee at the National Youth Agency (NYA), you will play a crucial role in shaping the future of youth work in England.

Trustees are responsible for setting the strategic direction of the organisation, ensuring its financial stability, and upholding the highest standards of governance. By joining the NYA Board, you will have the opportunity to leverage your expertise and passion for youth work to make a meaningful impact on the lives of young people.

We are now seeking a strategic, passionate individual to join their Board as a Trustee and, in addition as Chair of their Education & Training Standards (ETS) Committee. Your leadership will be vital to ensuring that youth work qualifications remain rigorous, inclusive, and future-focused.

About the National Youth Agency (NYA)

The National Youth Agency (NYA) is the Professional, Statutory and Regulatory Body for youth work in England. They champion the sector through advocacy, research, and the delivery of pioneering programmes, while upholding the highest standards for professional youth work qualifications. As the recognised authority for youth work, NYA leads on setting and maintaining the profession’s standards.

Responsibilities

As Chair, your responsibilities will include:

• Leading ETS Committee meetings (four times per year) and associated working groups
• Overseeing validation events for youth work qualifications
• Collaborating closely with NYA’s Head of Workforce Development and ETS Officer
• Representing the ETS Committee at national forums, including JETS
• Reporting regularly to the NYA Board on committee activity and sector developments

What You’ll Gain

• The chance to contribute to the success of a national charity shaping the future of youth work
• Opportunities to leverage your strategic expertise for meaningful, lasting impact
• Engagement with professionals and leaders from diverse sectors
• Commitment to your ongoing board development, including full induction
• Reimbursement of travel and reasonable out-of-pocket expenses

About You:

We welcome applications from candidates who bring:

• Thorough understanding of the National Occupational Standards and qualifications framework and how these relate to workforce development, professional pathways and quality assurance
• Demonstrates a strong passion for young people and youth work, with a clear commitment to workforce and skills development, and to strengthening the profession within its wider social and policy context.
• Strategic vision and board-level experience
• Dedication to diversity, inclusion, and NYA’s mission
• Strong relationship-building skills and the ability to challenge constructively

We particularly encourage applicants who will enhance the diversity of our Board and ETS Committee to better reflect the communities and young people we serve.

Time Commitment

The Trustee Board meets approximately 4x per year. The ETS Committee meets approximately 4x per year. In addition to above meetings, a commitment equating to approximate 10 days’ worth of time will be required (not necessarily full day commitments – this is the total time commitment)

Note: This role is subject to all relevant child protection legislation and NYA’s safeguarding policies for individuals working with children and adults at risk.

*Deadline extended to 5.00pm on 17th November 2025*

How to Apply

NYA are working in partnership with TPP. To express your interest, please reply to this advert with an up-to-date CV. 

Upon enquiry, you will receive a link the microsite with details about the role and recruitment process. The team is available for a confidential discussion should you have any questions about the opportunity.

We are currently looking for a new Digital Fundraising Trustee who can use their skills to support our growing charity. We need someone with relevant fundraising experience who thrives as part of a dynamic group of Trustees, who is willing to champion the charity and who values seeing the impact that our work can make

The Digital Fundraising Trustee will participate in all areas of the charity’s governance with a special interest in the fundraising implications of the strategy, governance and support with the Board’s understanding and interpretation.

The Board of Trustees is responsible for the overall governance and strategic direction of the charity, developing the CLAPA’s aims, objectives and goals in accordance with the governing document, legal and regulatory guidelines. You would be joining our board at an exciting time, as we implement our new 5-year strategy for 2025-2030.

The Link to apply is listed in the attached Recruitment Pack or can be accessed via the Redirect to recruiter button.