Enterprise Relationship Manager Jobs in Greater London

We are the national body for careers education in England, delivering support to schools and colleges to deliver modern, 21st-century careers education.

The Careers & Enterprise Company is a great place to work. We operate within a fast-paced and collaborative environment. We are brought together by one thing: our passion to ensure young people get the best possible start in life and are supported to find their best next step.

Do you want to be part of a mission-driven team focused on transforming young people’s lives? If so, we’d love to hear from you!

Role Summary

In 2020/21, the Careers & Enterprise Company appointed its first ever Youth Board Member to the strategic board of directors, to give young people a decision-making voice. The CEC subsequently established a national Youth Advisory Group, to establish and embed an organisation wide approach to capturing Youth Voice, both for the purpose of driving impact and measuring the value of our work. This work has already had a huge impact on the company, and we are looking to embed Youth Voice still further into our work at a more strategic level.

The Youth Advisory Group has three primary functions across The Careers & Enterprise Company, to:

• Govern: challenge CEC’s work to consider youth voice
• Enrich: focus on the future of CEC's strategic direction
• Advise: mobilising their voice in key projects and priorities

The Careers & Enterprise Company is seeking to recruit an 18-month fixed term Youth Engagement Officer to support the administration, facilitation and delivery of youth engagement and participation across our organisation. The role will sit within the Education Development Team and work closely with our Youth Advisory Group and Youth Board members. You will work collaboratively with colleagues across the organisation to champion youth voice and deliver high quality youth participation activities.

This new role has an exciting remit to develop practice, to innovate in youth voice practice, to lead on the operational delivery of the Youth Advisory Group and support with the strategic direction of this work. Reporting directly to the Education Manager responsible for youth voice, but also working effectively across the directorate and across the company, you will manage the delivery of various aspects of our operations including, but not limited to:

1. Effective project management – to ensure that CEC’s YAG has the greatest impact possible, you will work with colleagues from across the business, including at times the Careers Hub Network and put in place the right tools and processes for effective delivery of all elements of the youth voice. This may include establishing and managing relationships across teams, efficient reporting procedures and may extend to other areas of CEC’s ever evolving programme of work.
2. Innovate and design – CEC’s work, and the careers education landscape, is continually evolving. Responding to changing needs of the company, skills of the YAG members and proactively planning for project pivots, will be essential to success in this role. You will look for creative ways to strengthen youth voice across the company.

The Youth Engagement Officer will support the ongoing delivery of our Youth Advisory Group to ensure that young people bring their lived experience to meaningfully and authentically shape our work: from shaping our priorities and projects, through to supporting us to guide policy makers.

To apply, please visit our website via the apply button, complete the application form, and cover letter and upload a copy of your CV (removing all personal details).

Please ensure you detail in your cover letter:

• How you meet the experience, skills and competency criteria detailed in the job profile.  
• Why would you like to work for Careers and Enterprise Company? 

This vacancy may be closed early if sufficient applications have been submitted. Therefore, please do not delay in submitting your application.

Closing date: Wednesday 12th June 2024 (Midnight)

It is our policy to review all applications within two weeks from the closing date. If you do not hear from us within three weeks following the closing date, then your application has unfortunately not been successful on this occasion. We are unable to provide feedback to candidates who have not been shortlisted and attended an interview.

BEO is an independent national Black civil rights and campaigning charity created to dismantle systemic racism in Britain, drive generational change and deliver better lived experiences for Black people across the country. We are ready for a generational shift and will strive tirelessly to dismantle systemic racism and make the UK a better, fairer country for Black people.

We are looking for someone who is passionate about driving forward anti racist change and who has developed similar frameworks. You will have strong EDI, anti-racist and intersectional experience of successfully influencing change to improve the experience of minority groups in an organisation.

This is a great opportunity for a driven and credible advocate of equality, diversity and inclusion, who has an understanding of equality and diversity legislation, HR policies, issues and good practice as well as what it takes to foster an inclusive culture and to play a key role in a highly respected national charity. The successful candidate will have experience of providing strategic operational advice and guidance on EDI to employers at all levels of their organisation. You may be working as a consultant in the space already or be an in-house specialist.

In return we offer flexible working, a generous employee benefits package, a friendly supportive team and the chance to be part of a charity focussed on dismantling systemic racism experienced by Black people in the UK.

Because our work is about highlighting women’s experiences and providing gender-specific services to women, all of our positions are open to women only (exempt under Equality Act 2010 Schedule 9, part 1).

We’re looking for an enthusiastic and proactive Enterprise and Sales Manager to drive and develop Clean Break’s commercial income generation, maximising the income potential of our building and expertise through an ambitious hires and training programme.

You will bring experience of driving commercial business in the cultural or charitable sector, with skills and knowledge of either launching new products or achieving success in breaking into new markets. You’ll have excellent client relationship skills, with experience of converting interest into sales and may have found success in brokering lucrative corporate relationships in a non-profit setting.  

You’ll have a strategic approach to sales with experience of achieving targets and will be skilled in monitoring and analysing finances to develop concise reporting and sales projections.

You will be pivotal in securing new business for Clean Break’s training and hires offers, delivering strategic marketing plans and driving lucrative relationships with cultural organisations and businesses.

Please read the Recruitment Pack before applying for this role.

The deadline for applying for this role is 12pm on Monday 10 June 2024.

         Job Description

Job Title: Operations Manager

Reporting To:  Operations Director

Salary:£35,000 - £38,000 per annum ( based on Experience)

Seniority Level: Management

Location: On-site in Tooting Broadway, London

Contract:Full-time, 12-months fixed term, with potential to make permanent

POSITION SUMMARY

Business Launchpad wishes to hire a highly organised, process-driven individual to oversee operations for its Tooting Works business centre.

As a key member of the Tooting Works team, the Operations Manager oversees the renting of our office units, tenant relations, and building maintenance and management, among other things. The post holder ensures the centre is run to a high standard, including excellent customer service, compliance with all current building and health and safety legislation, a high occupancy level and operation within budget.

The Operations Manager line manages four team members, making up the lettings team and the maintenance team, and works closely with other teams, including marketing, finance and the delivery team for the Business Launchpad charity.

About Us

Tooting Works is a business centre and community hub in Tooting Broadway, offering office space, co-working, an event space and more. It has been offering affordable office space and helping local businesses and organisations to flourish and grow for over 30 years. 

Business Launchpad operates on-site at Tooting Works and is a registered charity which provides support and training for entrepreneurs aged 16-30 years from across London who want to set up their own businesses. 

ROLE & RESPONSIBILITIES

Centre Operations Management

• Oversee the day-to-day operations of the business centre, ensuring all facilities are well-maintained and running smoothly, and that the lettings process is compliant and well-managed.
• Implement and monitor operational policies and procedures to improve efficiency and service quality, including opportunities to digitise procedures and services.
• Manage building improvement and repair projects in collaboration with the maintenance team and the operations director.
• Ensure compliance with health and safety regulations and manage risk assessments.
• Identify, anticipate and address problems and opportunities for the business centre in collaboration with senior management.

Customer Service

• Act as a point of contact for tenants, addressing any issues or concerns promptly and professionally.
• Foster strong relationships with tenants, ensuring high levels of customer satisfaction and retention.
• Collaborate with the marketing team to develop and implement strategies to attract new tenants and retain existing tenants with the goal of maintaining high occupancy levels.

Financial Management

• Manage the operational budget, ensuring cost-effective management of resources and that projects are delivered within budget.
• Negotiate contracts with suppliers and service providers to secure cost-effective deals.
• Ensure tenant arrears are regularly monitored and managed.

Line Management

• Lead, mentor, and manage the lettings and maintenance teams, ensuring high performance and productivity.
• Conduct regular team meetings, performance reviews, and provide ongoing training and development opportunities.
• Handle recruitment, onboarding, and offboarding of staff members as needed.

Essential Skills / Experience

•  Bachelor’s degree or higher.
• At least 2 years’ experience in operations work.
• Excellent organisational and administrative skills.
• Desire to drive operational excellence.
• Line management experience.
• Experience of managing a building, property or facilities beneficial.
• High comfort level with online tools such as MS Office, project management software, or similar.
• Strong written and oral communication skills.
• Negotiation and customer service skills.
•  Resilient and adaptable with ability to multi-task.
• Solution finder.

About Rewards

• 25 days’ annual leave plus bank holidays
• Personal annual training budget
• Employee assistance programme including counselling
• Regular team socials throughout the year
• Generous sick pay allowance following probation
• General eye test
• Well-being day ( 1 day per year)
•  Volunteer day ( 1 day per year)

The duties and responsibilities described are not a comprehensive list and therefore the scope of the job may change as necessitated by business demands.

Pre-employment Checks

Any employment with Business Launchpad will be subject to the following checks prior to your start date:

• Satisfactory Disclosure and Barring Service (DBS) check
• Receipt of two satisfactory references
• Proof of eligibility to work in the UK.

Please email your CV with a cover letter stating why you are interested in this role.

Please be aware that this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.

Equal Opportunities Statement

We are an equal opportunity employer. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other legally protected status in our employment decisions and policies. We are committed to creating a diverse and inclusive workplace where all employees are valued and have the opportunity to succeed. All qualified applicants will receive consideration for employment without regard to their individual background or circumstances.

Salary: £46,747 per annum rising to £49,207 after 12 months in London. £42,719 per annum rising to £45,179 after 12 months outside London.

Location: Home based, or office based at Society Building, 8 All Saints Street, London N1, in line with NCVO’s flexible working policy or home working policy.

Closing date: Monday 03 June, 08.00.

Shortlisting date: Wednesday 05 June.

Interviews: Wednesday 12 and Thursday 13 June.

From local and national support services to green spaces, sports clubs, museums and the arts, voluntary organisations and volunteers are a vital part of communities across the country.

As the membership community for charities and voluntary organisations, NCVO has championed volunteers and the voluntary sector for over a hundred years.

We are the largest membership body for voluntary organisations in England. The needs of communities are diverse and ever-changing. This means the role charities play, and what they need, constantly evolve.

We interact with tens of thousands of organisations every year. With your skills and experience, you’ll help make the wealth of data we hold in our CRM system become meaningful insight that helps define how we work.

You’ll help make sure we have a robust data management strategy and work with multiple teams to find ways to connect our services with the people who really need them.

This is an exciting time to join the team. We’re founding a new Insight Hub which will change the way we use data. It will offer the whole team new opportunities for growth, innovation and development.

Equity, diversity and inclusion

NCVO is fully committed to equity, diversity and inclusion in our sector.

We want this to be reflected in the diversity of the people who work with us. We welcome submissions from people from all backgrounds and identities. We particularly welcome applications from under-represented groups in the voluntary sector and those with diverse, lived experience.

If you tell us you’re disabled (according to the Equality Act 2010) and your application meets the minimum criteria for each specification listed in the job description, we’ll interview you for the role. We’ll make reasonable adjustments during each recruitment stage to ensure it’s inclusive and works for you.

Shortlisted candidates will be asked to complete a pre-interview task and will have one week to complete the exercise. Interview questions will be shared in advance.

If you have access needs or require reasonable adjustments as part of the recruitment process, please email us.

Benefits for NCVO employees

NCVO offers attractive benefits including:

• 25 days annual leave for full time staff and pro-rata for part-time staff. After three years, annual holiday increases to 27 days. After five years it increases to 30 days (pro rata for part time staff)
• office closure between 25 December and 1 January inclusive
• the option to purchase or sell up to five more days each year
• five days volunteering leave (pro rata for part-time staff)
• two and a half extra wellbeing days off during the year
• enhanced pay for sick, maternity and adoption leave
• subsidised gym membership
• season ticket loan
• flexible working, including opportunities to work from home or off site
• monthly homeworking allowance for permanent homeworkers
• monthly office worker allowance for those who have to work from the office on a daily basis
• generous employer pension contribution of up to 8.5% of salary into our stakeholder pension scheme (linked to employee contribution)
• training and development opportunities
• the opportunity to join Hospital Saturday Fund health cash plan for free at the basic level of cover, or at a reduced rate for other levels of cover
• 24-hour free and confidential employee assistance programme.

We’re located a short walk from London King’s Cross station in a modern, accessible building overlooking Regent’s Canal.

About NCVO

We are the charities charity. For over 100 years, NCVO has stood shoulder to shoulder with communities, championing and celebrating voluntary action.

Our membership is made up of around 17,000 voluntary organisations across England, from small, grassroots community groups and social enterprises, to large, far-reaching charities.

We believe that communities are strengthened by voluntary action. We therefore want charities to thrive and be empowered to deliver for people and communities.

We focus on empowering charities and volunteers by making sure they have the knowledge, tools, and resources they need. We advocate for and with our members, giving voice to those not often heard, and harnessing the collective power of partners to ensure the voluntary sector is valued. We bring charities together so they can learn, connect, and create greater impact.

As the voluntary sector and volunteering adapt to new challenges and a changing context, so must NCVO. We are therefore prioritising work to evolve as an organisation to ensure we live our values of ambition, inclusion, openness and collaboration in everything we do internally and externally.

We have around 80 staff and income of more than £7m per year. With our members at the heart of everything we do, our mission is to unite to champion the remarkable role of charities and volunteers. Because stronger charities make for stronger communities.

NCVO is an equal opportunities employer and we welcome applications from everyone. Charity No. 225922.

We are an agile social enterprise looking for a qualified Finance Manager to manage and operate our existing finance function. Working flexibly from home, you will perform a core role in our small, friendly virtual team helping to maintain financial stability and control as we focus on our mission to deliver successful projects across a range of settings globally. You will report to the Strategy Director. The role is advertised at 15 hours per week and the preference would be for these hours to be worked over 3 days, however this can be flexed in line with the cyclical nature of some of the finance activities, particularly during quarter end.

This role has management & operational responsibility for all finance processes including budgeting, cashflow, VAT, Payroll, and overall management of our bank accounts and treasury. The Finance Manager will also manage the relationship and coordinate with our outsourced financial service providers.

PCI offers 25 days annual leave (pro rated for part time employees) plus the usual 8 bank holidays; time off in lieu; 5% company contributions to the NEST pension scheme; discounted shopping voucher scheme through Rewards Gateway.

Purpose of the role

• Managing working relationship with outsourced bookkeepers.
• Invoicing, expenses and treasury
• Main contract for bank accounts
• Payroll
• Budgeting, reforecasting, cashflow, ad hoc financial reporting
• Support work for annual statutory accounts & corporation tax return & VAT returns

Person criteria

Essential

1. Demonstrated finance qualification, ideally ACA/CA or ACCA. Undergrad degree in Accounting with considerable relevant experience will also be considered.
2. Strong experience in all aspects of financial management, accounting and tax.
3. Natural aptitude for financial control & ability to identify areas of process risk.
4. Strong Excel skills.
5. Good communicator with ability to write clear instructions & summarise key messages for non-finance colleagues.
6. Ability to advise & recommend logical actions to senior managers/directors.
7. Ability to multi-task and juggle competing priorities, remaining calm under pressure, whilst monitoring wider environment for related impact.
8. Proactive and takes own initiative; comfortable making decisions & taking responsibility
9. Access to appropriate connectivity & workspace which is conducive to productive home working
10. Efficient, organised, accurate & thorough record-keeper, with keen attention to detail
11. Experience working as part of a virtual/remote team.

Preferred

1. Experience using Xero or similar accounting package.
2. Experience working in a small business environment.
3.  Experience working in the social enterprise/non-profit sector.
4. Commercial acumen
5. Familiarity with Dropbox
6. General good aptitude for IT and able to resolve basic issues yourself.
7. Ability to work flexibly, including occasional evenings and weekends, especially during peak finance cycles

See detailed job description attachment for further details.

Yes Futures empowers young people to believe in themselves and discover their personal potential.

We are a multi-award winning charity, established in 2012. Our successful programmes have already made a proven difference to the lives of over 3400 young people.

We are ambitious about expanding our impact to many more young people and we are seeking a passionate and driven Programme Manager(s) to join delivery team and help us scale our programmes to more schools.

Programme Manager role

We are now looking for an enthusiastic and committed Programme Manager(s) to join our existing Programme Team in September 2024 on a full or part-time basis (6-month fixed-term with potential to extend).  As a Programme Manager, you will be responsible for managing the Yes Futures programmes in-person, in our partner primary and secondary schools in North London, Essex, Hertfordshire, Bedfordshire & Buckinghamshire.

Main Responsibilities

You will be one of a small team of Programme Managers, dedicated to delivering excellent programmes which make a positive difference to the lives of students.  The main responsibilities of the Programme Manager role are:

Programme delivery

• Responsible for the care and wellbeing of all students in your schools on the programme;
• Communicating with parents where necessary during the programme, by email, letter and telephone;
• Planning and delivering whole-group workshops for students;
• Planning and delivering information and celebration events for students and parents;
• Facilitating the in-person and online volunteer coaching team to deliver student coaching sessions. As well as delivering coaching sessions to students, where required;
• Developing business and charity partnerships for day trips;
• Planning and delivering the day trips included in the programme;
• Supporting the planning and delivery of the Into the Wild residentials;
• Implementing discipline procedures, including reporting serious discipline issues;
• Implementing all necessary Health and Safety and Child Protection procedures, including recording and reporting any incidents;
• Ongoing communication with the school and Yes Futures head office regarding student engagement and progress.

Organisation and administration

• School onboarding, including ensuring that dates are planned, students are recruited and parental agreements are returned;
• Planning and organising the logistical elements of the programme (timetables, activities, sessions plans etc) through liaising with Yes Futures head office, school staff, businesses, charitable organisations and the rest of the Coaching team;
• Creation of Risk Assessments, parent letters and programme-related documents for schools;
• Sourcing materials needed for programme sessions, including lunches for trips;
• Assisting with finance and petty cash where required.

Management of volunteer Yes Futures Coaches

• Managing and developing the skills of your Coaching teams (usually 2-6 adults per school);
• Ongoing communication with your Coaching teams, to foster their enthusiasm and commitment;
• Supporting Coach recruitment for future programmes;
• Supporting the planning and delivery of training for Coaches;
• Maintaining accurate and secure records of Coaches’ personal information, absences, sickness and other relevant information.

Evaluation and reporting

• Facilitating the pre-, mid- and end of programme evaluations;
• Oversight and input of key student monitoring data and impact data;
• Debriefing and ongoing feedback collection from schools and Coaches;
• Ensure all work is carried out in an effective and timely manner to support continued high standards of the Yes Futures programmes.

Programme Managers will also be given the opportunity to support with other Head Office functions, including but not limited to:

• Strengthening our strategy, programme design and theory of change;
• Supporting the marketing of Yes Futures to new schools and customers;
• Developing our fundraising strategy through bid writing and other fundraising tasks;
• Establishing relationships with key partner organisations;
• Planning our future Ambassador offer and other pilot programmes.

In addition, as part of our focus on employee development, you will be able to dedicate time to individual personal development opportunities and gain further professional growth through leading working groups in strategic areas in which you are interested.

Benefits to you

Yes Futures is an incredible place to work. In the past two years, we have been awarded places in both the Top 100 Social Enterprises UK and the Escape 100: Best Companies to Escape To. 

This is a unique opportunity to have an incredible impact, by joining our ambitious team at this exciting stage in the charity’s growth. You will have significant ownership over your work, enabling you to thrive and grow your talents in a collaborative environment alongside a supportive, fun team of colleagues.

As well as a generous reward package, we provide:

• 25 days’ holiday + bank holidays, increasing year-on-year to 30 days’ holiday after five years of service.
• Additional 3 days’ volunteering leave, so you can focus on your other charitable passions.
• Workplace pension with employer contribution of 5%.
• Flexible approach to work (remote working and flexibility around core hours 10am-4pm)).
• Generous CPD allowance for professional development and qualifications.

With us, you will make a tangible difference to thousands of young people’s lives. 

Some testimonials from our current employees:

• "Yes Futures is an extremely positive and supportive working environment. All employees are valued and encouraged to contribute across all areas of the charity. My team are so enthusiastic and passionate about the fundamental ethos -  helping to build a positive future for young people." 
• "As well as every day being different, and the work we do being so rewarding, we have a fantastic team of dedicated, intelligent, interesting, passionate people! It's wonderful to be part of it all!" 
• "I work with a supportive team with great passion and energy. We are all so different but share a passion for supporting young people. Our CEO is an inspiration and leads the way with her positivity, drive and enthusiasm."

How to apply

If you would like to apply, please send a CV and cover letter (max 600 words) to applications @ yesfutures. org.  Please quote the role title and your name the subject line (e.g. Programme Manager - ‘Your Name’) by Monday 1 July (9am).

Please include:

• Your motivations for applying
• How your skills and experience meet the person specification for this role
• Your home address/ town or postcode (which should be within the specified region)
• Your preference for full or part-time roles (i.e. days per week)
• If you have access to a vehicle for work (this is not a requirement for the role but helps us effectively plan our school allocations).
• The date from which you are available to start the role

Dates and recruitment timeline

Shortlisted candidates will be invited to a first-stage online interview taking place on 9 & 10 July (invitations will be sent by Friday 5 July at the latest).  Successful candidates will then be invited to an Assessment Centre and Interview taking place on Wednesday 17 July (in-person at our Brixton office in London).  Please keep all these dates free.

Start date

Ideally, we are looking for a Programme Manager to start by late August/ early September in order to provide a comprehensive induction and handover prior to the next delivery cycle in September (though there may be some flexibility to accommodate the right candidate).

Role Overview:​

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• Provide infrastructure support to local voluntary and community sector (VCS) groups and social enterprises. ​

• Engage in one-on-one and outreach meetings to better support community needs. ​

• Develop and manage VCSE networks focusing on key themes like Children, Families, and Young People, Health and Wellbeing, Digital Isolation, and Safeguarding. ​

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Key Responsibilities:​

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• Develop and oversee the implementation of detailed work plans for the development and funding advice service. ​

• Assist VCS organisations with monitoring, reviewing, and evaluating their impact. ​

• Provide guidance on funding streams, review proposals, and offer feedback. ​

• Advise on legal structures, policies, and charity registration processes. ​

• Planned and delivered training programs in collaboration with EHCVS staff or external trainers. ​

• Promote best practices and support the development of business plans, fundraising strategies, and quality assurance policies. ​

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 Networks ​

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Network Development:​

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• Lead the development and promotion of a VCSE network in Ealing. ​

• Maintain and expand the membership database. ​

• Organise and facilitate network meetings and produce a monthly E-News. ​

• Support the development of local VCS networks and ensure effective communication through regular news updates and an online community calendar. ​

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Strategic Development ​

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Strategic Planning:​​

• Develop strategic initiatives to enhance the capacity and sustainability of VCS organisations. ​

• Identify emerging trends and opportunities in the third sector to inform strategic planning. ​

• Work with the senior management team to integrate strategic priorities into operational plans. ​

• Facilitate the development of long-term strategies for growth and impact in the community. ​

Partnership Development:​

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• Create partnerships with employers, sector bodies, trusts, and foundations. ​

• Develop bespoke partnership proposals and support partners in their engagement with EHCVS. ​

• Act as an account manager for key relationships, ensuring ongoing communication and collaboration. ​

• Report to partners on the impact of their contributions and provide stewardship activities.​

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Fundraising and Income Generation:​

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• Lead the strategic planning for income generation, focusing on innovation projects and core organisational costs. ​

• Manage and update the funding pipeline, seeking opportunities with corporates, trusts, and foundations. ​

• Work with the CEO and team to develop new and existing projects for funding. ​

• Write and submit funding proposals, ensuring alignment with EHCVS goals.​

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Support to Development Team:​

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• Collaborate across the Funding and Group Development Team to meet service delivery targets. ​

• Provide strategic input and support to ensure the success of development initiatives. ​

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Other Duties ​

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• Assist in producing briefings, information, and web material. ​

• Assist in producing monitoring and evaluation information. ​

• Assist in developing and organising events. ​

• Represent Ealing & Hounslow CVS at meetings and events relevant to your project. ​

• Undertake other related project duties as may be required. ​

• Work in cooperation with other members of the staff team of EHCVS and attend appropriate internal and external meetings. ​

• Support EHCVS with other project developments and funding applications to funders. ​

• Undertake occasional additional duties commensurate with the responsibilities of the post as identified by EHCVS’s Board of Trustees. ​

Monitoring and Evaluation ​

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• Record monitoring information; review the progress of current projects on a weekly basis and manage upwards. ​

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• Prepare written evaluation reports for EHCVS projects and services. ​

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• Support the funding and development manager and development services manager in monitoring information collated from the service as and when required. ​

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• Weekly and monthly reporting. ​

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Corporate Responsibilities ​

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• Ensure that Equal Opportunities and all other EHCVS organisational policies are actively implemented and adhered to in all areas of your work. ​

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• Work with EHCVS staff and volunteers to effectively achieve the organisation’s objectives. ​

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• Ensure all volunteers working with you are given appropriate induction and provide information and support for all volunteers working for EHCVS. ​

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Management and Support ​

• ​​The postholder will be employed by Ealing & Hounslow CVS and supervised and managed by the CEO. ​

• ​Manage the Development and Funding Manager and Partnerships and Networks Manager​

• ​Participate in regular supervision, team meetings, and organisation-wide staff meetings. ​

• ​An individual induction and training plan will be agreed upon. ​

Role Purpose:

The Delivery Director will be responsible for leading the delivery of a modernised Human Capital Management (HCM) solution to replace a legacy core HR system and a number of associated point solutions across areas such as recruitment and learning. This role will lead all aspects of programme delivery over a multi-year period, ensuring the programme comes in on time, budget and delivers the planned benefits to meet the complex needs of a multi-stakeholder environment.

This role is pivotal in ensuring that the charity can effectively support its beneficiaries through the efficient use of modern technology and processes, ultimately enhancing the overall service delivery to armed forces veterans and their families. The Delivery Director will be a key figure in driving this significant change within the organisation.

Key Deliverables:

1. Ownership and responsibility for successful end-to-end programme design and delivery encompassing technology, data, supplier management, delivery governance, stakeholder engagement, and human change management.
2. Engaging and galvanising a multidisciplinary programme team toward the mission of successful programme implementation and benefits realisation, in a framework that recognises and respects their functional responsibilities and reporting lines.
3. Building effective working relationships with professions across the organisation and their leadership that are intrinsic to the programme (e.g. procurement, technology, internal communications, change management etc.) as well as with key suppliers.
4. Implementing and maintaining programme governance and delivery in line with the organisation's approach to these for strategic programmes.
5. Working in deep cooperation with the Transformation Management Office (TMO) Team to ensure coherence with the charity's strategic change Portfolio of which HRIS forms a part. Planning and working closely with other programmes in the Portfolio to manage any interdependencies effectively.

Requirements:

• Leadership: Proven track record of having successfully led end-to end enterprise-wide HR information systems implementation programmes that have human change at their core.
• Technical Expertise: Strong understanding of HRIS functionalities, including but not limited to data structures and system configuration, with proficiency in configuring and customising HRIS systems to meet specific organisational requirements. Ability to lead effectively inputs from technical programme team members.
• Change Management Expertise: Strong background in human change management enterprise-wide in complex environments.
• Strategic Thinking: Ability to align programme deliverables with strategic goals and articulate programme vision and ongoing delivery against this vision to stakeholders at all levels.
• Relationship Building: Excellent skills in stakeholder engagement and relationship management, with the ability to navigate a complex multi-stakeholder environment, building effective partnership working across the charity to support programme delivery.
• Problem-Solving: Strong analytical and problem-solving skills, with the ability to foresee potential challenges and proactively develop appropriate mitigation strategies.

The Learning and Development Coordinator will have responsibility for the coordination and administration of a range of learning and development activities and events for the Agbero2100 London programme.

The Learning and Development Coordinator will develop robust learning and development systems and processes. The role holder will be the first point of contact for learning and development queries and be responsible for all related administration, ensuring a ‘get it right first-time' ethos is adopted. Responsibilities will also include supporting the learning and development partners in capturing Agbero2100 London Programmes learning pan-London through a series of programmes covering communities practice learning opportunities, community leadership and enterprise development.

The Learning and Development Coordinator will report to the Learning Practice Director and the Agbero2100 Programme Manager in designing, delivering, and evaluating learning programmes and initiatives for the Agbero2100 Programme. The Learning and Development Coordinator will work with internal and external stakeholders to identify learning needs, develop learning solutions, coordinate learning activities and measure learning outcomes.

Prospectus is delighted to be working with Ripple Effect to recruit an Individual Giving Manager.

Ripple Effect is a dynamic and passionate international development charity on a mission to create a powerful and lasting impact. Their vision is to see a rural Africa that is confident, thriving, and sustainable, with a growing economy and higher living standards for all. Ripple Effect have honed their focus on three critical areas: Farm Systems, Gender and Social Inclusion, and Enterprise Development. Through these pillars, they're dedicated to combating poverty and nurturing a vibrant, thriving African landscape that will flourish for generations to come.

In this role, you'll be immersed in an active environment where your skills in direct marketing and fundraising will be put to the test. From analysing data and managing an activity budget, to forging strategic partnerships with agencies, you'll play a vital role in expanding Ripple Effect’s reach and impact. Collaborating across teams and borders, you'll lead projects that shape engaging supporter journeys, fostering meaningful connections with their cause.

Desirable experiences include planning and executing cash fundraising appeals, planning engagement opportunities for supporters and customers such as events, and showcasing your digital marketing prowess. Whether it's crafting compelling copy or building relationships to inspire action, you'll be at the heart of all Ripple Effect’s communication efforts.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Jessica Stoddart at Prospectus.
   
If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you. To apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply.

CoppaFeel! is looking for a detail-oriented Database and Insight Manager who has experience working with Beacon CRM or other relational databases. This newly created role will support our digital transformation as we move onto a new CRM system and will have ongoing responsibility for our database and supporting information flows for teams to improve insight management. 

This role is ideal for someone who is methodical, enjoys working with data and has experience maintaining a database. Our Database and Insight Manager will work across all departments and create insight reports for all our teams, including fundraising and marketing to inform public fundraising appeals and marketing communications. 

About CoppaFeel!

CoppaFeel! is the first breast cancer charity in the UK to create awareness amongst young people that checking their chest regularly could save their life. Our mission is to ensure all breast cancers are diagnosed early and correctly and we are about more than discovering a cancer diagnosis, we are about empowering ourselves to be proactive about our own health and body, as well as our outlook on life. It is about knowing your boobs and pecs and being confident that if you do find something, you know what to do.

Key Responsibilities

• Lead the development and delivery of a new CRM strategy at CoppaFeel! to ensure we continue to develop a culture where we use data to make informed decisions. 
• Support the project management of the onboarding process of our new CRM provider Beacon, working collaboratively with project leads and delivery agencies. 
• Collaborate with all directorates to manage data, maintain stakeholder records and communication preferences. 
• Support data cleansing on our current database eTapestry, assessing existing data for migration to the new system later this year. 
• Lead the ongoing training and support to colleagues on Beacon CRM database. 
• Ensure our database and other data solutions comply with data standards and maximum value can be obtained from the data captured.
• Create dashboards and visualisations, providing insights to enhance how CoppaFeel! measures impact and tracks performance. 
• Create and manage bespoke reports to provide insights for teams.
• Improve the data flows from third party software to our CRM system, supporting colleagues with its functionality.
• Translate data into easy to understand information and reports.
• Identify improvements to data processes (Eg collecting / collating data/ automations etc) and project manage their implementation.
• Work collaboratively across CoppaFeel! to collect user requirements for new and existing data products. 
• Responsible for data imports and data flows. 
• Maintain and manage consent on the CRM ensuring GDPR compliance.

Skills, Knowledge, and Personal Attributes

• Demonstrate experience of one or more enterprise level CRM management. 
• Quick to learn new systems and proficient with technology.
• Experience of creating processes and delivering information using data insight to improve an organisation. 
• Experience using data to improve fundraising and/or customer communication and management. 
• Demonstrate knowledge reporting capability and internal communications of data and insight, to continually measure performance. 
• Experience of project management in a digital environment.
• Ability to communicate and collaborate effectively across the organisation 
• Analytical mindset with excellent attention to detail, thorough and accurate 
• Problem solver with a can do attitude 
• Good understanding of GDPR 
• Strong numeracy 

Terms

Annual Leave: 22 days annual leave (+ public holidays, 1 day of leave on your birthday and our Founder’s Cancerversary)

Notice Period: 2 months

CoppaFeel! welcomes applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, candidates with disabilities, and from men, because we would like to increase the representation of these groups within the charity.  We promote equality, diversity and inclusion in our workplace and make recruitment decisions by matching the charity's needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We are keen to encourage a diverse range of perspectives, skills , experience and knowledge at the charity.

To apply, please visit our jobs section on our website and submit your CV along with a Cover Letter. The closing date for this vacancy is the 19th June, with first round interviews to commence week commencing 24th June.

As a Ubele Programme Assistant, you will be a member of the Community Wealth Building hub supporting our Programme Manager with the Agbero2100 London programme by overseeing administrative tasks, communicating with our partners ensuring resource availability for the project team from project inception to completion.

Main duties & Responsibilities

• To act as the first point of contact for the Agbero2100 London programme, responding to and redirecting enquiries as appropriate.
• To co-ordinate the work and meetings of programme stakeholders and partners, including minute taking. 
• To ensure effective and ongoing communications with key stakeholders, maintaining their interest throughout the programme.
• To gather partner agreements, consultancy agreements, contracts and purchase orders, working closely with our finance hub to issue invoices and chase outstanding payments.
• Coordinate the programme information with stakeholders. 
• To manage programme information ensuring all data is stored and shared securely. 
• To organise events and seminars, and to draw together the contributions and outcomes from these events.  Providing support where appropriate.
• To contribute to the coordination of events with the support of Comms including maintaining positive relationships with Comms.
• To support the programme manager in efficiently collecting, relevant data to inform decision-making and enhance project outcomes.
• The Programme Assistant will utilize appropriate tools and techniques to collate data from various project stakeholders, teams, and relevant sources.  Establish a structured approach to capture both qualitative and quantitative data to assess project progress and performance under the instruction of the Programme Manager or Hub Lead.
• Support the Programme Manager in preparing regular and ad-hoc reports. 
• Support the Programme Manager to maintain accurate and comprehensive documentation of data collection methods, analysis techniques, and results for project audit and future reference. 
• Adhere to relevant industry standards, legal requirements, and organizational policies related to data privacy, confidentiality, and security.Handle sensitive project data with the utmost integrity and take necessary precautions to prevent unauthorized access or disclosure.
• To support or manage volunteers and interns. 
• To carry out additional work for the programme as and when required by hub lead. 
• To recognize and challenge all forms of discrimination and prejudice in the workplace. 
• To treat everyone with respect, dignity, and fairness and to acknowledge and celebrate diversity. 
• To maintain an awareness of your own and others’ health and safety and comply with Ubele’s Health and Safety policy and procedures. 
• To maintain confidentiality of information; it will be necessary to comply with all requirements related to the Data Protection Act/ General Data Protection Regulations (GDPR).

EMPLOYMENT SPECIALIST ROLES (multiple openings across mild to moderate or severe mental health conditions)

Twining Enterprise supports people across North & West London with mental health challenges to find and sustain work, using the internationally recognized Individual Placement and Support (IPS) approach.

We are now looking to recruit a number of professional and self-motivated Employment Specialists to join our dynamic and high performing teams in Barnet, Brent, Ealing, Harrow, Hounslow, Hillingdon, Hammersmith & Fulham and Haringey.  You will provide an employment support service to help people with mental health conditions gain and sustain paid employment.

In return we offer a friendly and supportive working environment, flexible working, career development opportunities, a comprehensive training and induction programme, a generous holiday entitlement and competitive financial rewards.  We also practice what we preach in terms of creating a positive working environment to support our own employee’s wellbeing.  We are strongly committed to equality of opportunity in employment and oppose all forms of unlawful or unfair discrimination.

Job title – Employment Specialists (multiple openings across primary and secondary care)

Salary - £29,432 – £32,760

Responsible to – Team Leader

Location – Barnet, Brent, Ealing, Harrow, Hounslow, Hillingdon, Hammersmith & Fulham and Haringey.

Contract – Permanent, full time

JOB PURPOSE

To inspire people with mental health conditions to progress, and to gain and sustain paid employment.  Some Employment Specialists will support clients with common (mild to moderate) mental health conditions (e.g. anxiety, depression), whilst others will support clients with more severe and enduring mental illness (e.g. schizophrenia, bipolar, personality disorders).

Depending on what clients are right for you to work with, you will either work across the local NHS primary or secondary care network alongside NHS clinicians to secure client referrals.

To work with clients with more serious mental illness, you will need to be comfortable supporting people who have experienced / are experiencing serious mental health challenges, as well as possibly other serious difficulties in their lives.  Although you will receive full training and support, it’s important you are aware of the potential impact this may have on your own mental wellbeing.

All Employment Specialists will follow the 8 principles of IPS, adhere to the IPS Fidelity Scale and achieve monthly targets and KPIs with the required administration and compliance.

Responsibilities and Duties

1. Engage a caseload of clients with mental health problems and establish trusting, collaborative relationships to support them into employment in line with contract targets and IPS fidelity.

2. Assess clients’ employment support needs; implementing and adjusting employment plans as necessary to support each client’s desired outcomes along IPS requirements.

3. Develop and deliver a range of practical services to meet clients’ needs including career guidance, job searching, CV preparation, interview skills, individual coping techniques or work coaching.

4. Build a constant flow of referrals to ensure a dynamic caseload.

5. Conduct weekly employer engagement activity in line with IPS Fidelity.

6. Understand the complex issues a client may face, recognise holistic support needs and work in conjunction with clinical staff.

7. Facilitate access to expert financial advice on welfare benefits and ‘access to work’ resources.

8. Provide support and reasonable adjustments if required, to employed clients to support them to stay and progress in work.

9. As requested, attend clinical team meetings to provide advice and information on employment and IPS.

10. Collaborate with community partners to raise awareness of employment and mental health issues and promote access to the service.

11. Maintain accurate and up to date records of activity and outcomes in line with service requirements, ensuring the IT database is up to date and paperwork compliant.

12. Update and maintain NHS database (IAPTus).

13. Receive regular supervision and training to meet individual, team and organization’s needs.

14. Contribute to the development of a service that is locally responsive and supports minority/disadvantaged communities.

15. Comply with and actively promote all Twining policies and procedures including Equality and Diversity, safeguarding and data protection.

16. Perform other tasks as required by your manager.

PERSON SPECIFICATION

Essential Knowledge, Skills and Abilities we will shortlist you on.

We are also interested in transferable skills and experience which could support your attributes in these areas.

· Understanding and experience of the support needs of people with mental health conditions in finding, returning to/retaining mainstream employment.

· Knowledge and experience of working in a health or social care setting.

· Able to present confidently to external stakeholders and partners at various levels.

· Experience working within a quality assured framework/standards and commitment to adhering to the IPS model of employment support/fidelity and employment retention (training will be provided).

· Experience of effective diary management, prioritising tasks and working to tight deadlines.

· Proven ability to work effectively and be accountable in an outcome-driven environment.

· Strong client needs assessment and action planning and competent in accurate record keeping and casework administration.

· Excellent computer skills including ability to utilise database and Microsoft packages.

· Excellent interpersonal and communication skills with clients (face to face, by telephone and in writing) and as part of a team.

· Ability to think creatively to provide solutions for clients and provide excellent local partnership work.

· Willingness to travel in designated London Borough.

· Knowledge of and commitment to relevant policies, procedures, and standards e.g. Health & Safety, Confidentiality (Data Protection), Equality & Diversity and Sustainable Development, Equality Act 2010 and employment law.

Desirable Experience and Skills

· Experience working in an IPS or employment and disability service.

· Experience working in a mental health setting.

Attitudes

· Positive, professional, and self-motivated

· Dynamic personality, confident engaging with a range of stakeholders to promote the service.

· Strong belief in the value of employment in supporting good mental health.

· Empathetic and person centred.

· Committed to equality of opportunity and diversity.

· Open to feedback and proactive in addressing self-development.

· Proactive in managing one’s own health and wellbeing.

ABOUT TWINING ENTERPRISE

Who we are

Twining Enterprise exists to improve mental wellbeing by supporting people in and into work. Everything we do is aimed at helping people with mental health conditions gain access to the benefits work has to offer.  Our tailored practical employment support doesn’t just help with work-related goals, it improves our clients’ wellbeing and lives.

We are one of London’s leading mental health employment charities. We provide life-changing support to 2,000 Londoners with mental health problems every year.  Our clients regularly tell us that our support has helped them achieve progress they didn’t believe was possible.

How we work

Individual Placement & Support (IPS) is an internationally recognised and evidence-based supported employment intervention.  IPS is regarded as the most effective and efficient way of helping people with mental health issues into competitive and sustainable employment.

Twining was the first non-NHS provider to be awarded Centre of Excellence status for its IPS service in Barnet.