Evaluation Officer Jobs in Woodberry Down, Greater London
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This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
At Help for Heroes, we believe those who serve our country deserve support when they are wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds; their lives changed forever. We help them, and those still serving, to recover and get on with their lives.
And who are we you’re wondering? We are experts and beginners. Generalists and specialists. Ordinary people with an extraordinary passion towards making a positive change to the lives of our veterans (and having fun while doing it).
As One Team we share a philosophy – I.C.A.R.E. It’s the way we walk and talk, the way we interact with others and how we approach everything we do. We are:
Innovative – Collaborative – Authentic – Resourceful – Energetic.
As a result of growing need within the Armed Forces Community, Help for Heroes has ambitious plans to make a leap in impact, with investment in their High Value Partnerships team to position us as the philanthropic partner of choice for those who can create lasting change for the Armed Forces Community.
The Stewardship and Events team, with the Senior Stewardship and Events Manager leading, plays an important role in transforming our high value fundraising through the development of transformative funding propositions, high profile fundraising and stewardship events and the creation of the highest quality stewardship tools.
This role will be a crucial part of the High Value Partnerships leadership team and represents a fantastic opportunity to support the growth and development of our major donor, trust and statutory and corporate partnerships portfolios.
About You
You will have experience of building compelling cases for support, bids and partnership concepts specifically for major donors, companies and grant funders. You will have a flair for translating complex information into simple concise and compelling communications in a range of formats. You will also have excellent attention to detail, with experience of interpreting financial and impact data.
You will have experience in developing a special events programme to support engagement and high value fundraising; understanding the importance of events within high value stewardship plans.
Your excellent relationship building, influencing and negotiation skills combined with your experience of working with a range of internal teams and external stakeholders will ensure that the needs of our high value funding audiences are met and understood.
You will be a highly experienced people manager and leader, possessing strong relationship and project management skills. You will have excellent organisational skills and the ability to work across a number of conflicting deadlines and priorities. You will ideally be able to demonstrate fundraising experience and previous experience of working with high net worth individuals and committees is advantageous.
Flexible, proactive and enthusiastic, you will have excellent communication and influencing skills, and be comfortable adapting confidently to a wide variety of social settings.
About the Role
As Senior Stewardship and Events Manager, you will be leading on the creation of ambitious funding propositions which will be attractive to high value donors and funders, working with key stakeholders from across the organisation to fully understand our existing services and transformational projects; translating complex information into compelling cases for support to be used by our High Value Partnerships team in funding applications, pitches and proposals. You will work closely with Recovery Services, Data and Insights and Finance teams to ensure all relevant information is gathered and reporting and evaluation processes are in place.
Working with your team and the wider High Value Partnerships team you will develop a special events programme to support engagement and fundraising, as well as leading on the development of developing engaging and relevant donor and prospect communications. You will work alongside the High Value Events Officer and other High Value Partnerships Senior Managers to conceptualise, plan and deliver a range of event types, offering a variety of activities to engage and inspire high value supporters, and ensure they are connected to, and inspired by, the work of Help for Heroes.
You will support our relationship management teams across High Value Partnerships to embed and further develop the high value stewardship strategy to ensure those who support Help for Heroes at the highest levels enjoy an exceptional supporter experience.
The client requests no contact from agencies or media sales.
Role description, April 2024
Reports to: Director of Communications and Marketing
Direct reports: None
Role Summary
This exciting role will enable Alcohol Change UK to reach millions of people across the UK with key messages about alcohol and alcohol harm, delivered through print, online, and broadcast media engagement tactics. With a high level of existing press interest in our work and campaigns (including our flagship Dry January® campaign), this is an exciting moment as we look to develop our proactive media engagement and share reframed stories about alcohol which resonate with a huge audience. Your work will drive significant awareness of our organisation, and ultimately enable millions of people to transform their relationship with alcohol.
Key Tasks and Responsibilities
Media engagement
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Manage the organisation’s media inbox and phone line, handling enquiries from journalists and providing responses in a timely manner
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Provide regular out of hours media cover on a rota basis (scaling depending on busier campaign periods, shared fairly with others and TOIL provided for hours worked)
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Develop public media statements and quotes across the whole spectrum of Alcohol Change UK’s work, issuing to press both reactively and proactively
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Provide ongoing development of our key lines library, regularly reviewing responses we have on file for a range of topics
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Support Alcohol Change UK spokespeople (Chief Executive, Directors and others) prepare for interviews: developing tailored briefings ahead of opportunities, providing a sounding board to rehearse key lines when required and giving feedback on appearances to support ongoing development
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Manage our media database and reporting tools, providing regular condensed reports for the Director of Communications and Marketing/CEO/Board and develop insights-gathering to better inform our media engagement strategy
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With the Director of Communications and Marketing, play a key role in media crisis management, escalating issues as appropriate, suggesting solutions and developing organisational responses to sensitive situations
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Support the deployment of Alcohol Change UK voices, working closely with the Engagement Team to identify Community Champions, Ambassadors and others who are happy to be supported to share their experiences of alcohol and alcohol harm with the media
Developing a new proactive media strategy
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Plan and deliver a new strategy for generating proactive media coverage, where Alcohol Change UK’s research, campaigns, parliamentary and wider activity connect with larger audiences in a strategic way
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Working closely with teams across the organisation, craft compelling media plans and press releases to generate coverage of our work
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Bring fresh energy to opportunity spotting, securing opinion pieces, expert comment, letters to editors and other ‘newsjacking’ content – particularly on ‘culture change’ topics such as sober shaming and stigma
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Manage relationships with key journalists in our sector, exploring opportunities for partnerships and exclusives
Campaign media activity
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Particularly for our flagship Dry January® campaign, and with the support of the Director of Communications and Marketing, develop media support briefs for external media agencies, when required
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Develop fresh strategies and media angles for annual campaigns (Dry January®, Sober Spring, Alcohol Awareness Week) to keep activity engaging for public and returning audiences
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Think creatively to craft media strategies which are tailored to reach segmented audience groups, aligning with targets for individual campaigns to reach under-served communities
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Provide detailed campaign media evaluations, insights and learning reports
Other
You will also be expected to:
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Work closely with colleagues across the charity to support their work and to act as ‘one team’
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Contribute actively and positively to charity-wide strategies
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Continually develop your knowledge of alcohol harm and solutions to it
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Act as a positive ambassador for Alcohol Change UK at all times
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Know, embrace and actively uphold the values of Alcohol Change UK at all times
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Work flexible hours as necessary to meet the needs of the charity, time off in lieu (TOIL) will be earnt for any work required outside of normal working hours
We are Alcohol Change UK. We work for a society that is free from the harm caused by alcohol.
The client requests no contact from agencies or media sales.
Are you a proactive administrator who thrives in a fast-paced environment? Are you familiar with booking systems, and staff administration processes? Do you have scheduling experience? Do you enjoy providing administrative support for event planning and coordination?
TPP are recruiting a Public Engagement and Commercial Officer on behalf of our client, a charity dedicated to engaging the community with cultural activities and heritage.
Salary: between £24,000 to 27,000 per annum
Hours: Full-time (35 hours per week)
Contract: 12-month FTC
Location: London
The Role:
As a Public Engagement and Commercial Officer, you will play a key role in supporting departmental objectives and key projects. From managing administrative tasks to coordinating events and overseeing site diary management, this role offers a diverse range of responsibilities in a stimulating environment.
This exciting opportunity would be an office based role.
Main responsibilities:
*Undertake project work, updating Standard Operating Procedures across the team.
*Organise staff administration, including rotas, timesheets, and HR documentation.
*Manage department expenses and stock procurement.
*Maintain calendars, schedule meetings, and handle data collation and evaluation.
*Provide staffing and administrative support for event planning and coordination.
*Manage budgets and timelines effectively, ensuring seamless event execution.
*Liaise with internal stakeholders and external partners to meet event requirements.
*Oversee the room booking system, ensuring effective communication and resolving diary clashes.
*Organise and chair weekly diary meetings, providing site diary summaries and updates.
*Facilitate access and training for new users.
*Assist the project manager in developing project management documents and overseeing daily progress.
*Organise reports, invoices, contracts, and other financial files.
*Arrange meetings, logistics, and perform financial administrative tasks as required.
Essential requirements:
*Knowledge of databases and Microsoft Office package.
*Strong literacy and numeracy skills.
*Administrative experience, familiarity with booking systems, and staff administration processes.
*Highly organised team player.
*Excellent timekeeping and problem-solving skills.
*Strong presentation skills.
*Flexible availability for occasional weekends, bank holidays, and evenings.
*Highly motivated, proactive, with excellent interpersonal and communication skills.
If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!
TPP are always keen to speak with candidates looking to work in the sector so if this role isn't quite right for you, please do check out our website www.tpp.co.uk and pop your CV over to us!
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Director of Operations
Oversee the efficient and effective functioning of key operational areas, including Operations, People management, Finance, Security and Compliance.
Responsible to: CEO
Responsible for: HR Business Partner, Operations Officer, Finance Lead, Finance Officers
Working with: Senior Management team and Programmes teams, colleagues in other departments and stakeholders as necessary.
Grade and Salary: Up to £70,000
Location: Hybrid, London, UK
Post: Full-time, permanent
REDR UK AND THE WORK WE DO
RedR UK is an international NGO and learning provider that develops capacity and supports aid workers, organisations, and communities to prepare for and respond effectively to crises within humanitarian, development, and peacebuilding contexts. Our work builds resilience, primarily in low and lower middle-income countries worldwide. We have 40 years’ experience responding to disasters. RedR UK has offices in London and Amman and maintains a large pool of highly qualified trainers and experts who go through a rigorous certification and selection process. Our work is overseen and supported by a Board of Trustees with wide experience, in the humanitarian sector and other fields. RedR is a Membership organisation with a global network of 1,800 Members, all of whom are experienced humanitarian professionals.
Our values are vitally important to us as individuals, teams and to RedR UK as a whole. We are committed to a continuous process of strengthening our culture, maintaining the high standards required to work together effectively, and delivering first class advice and service to those with whom we work.
ABOUT THE ROLE
We are seeking a dynamic and experienced Director to oversee the efficient and effective functioning of our organisation's key operational areas, including Operations, People management, Finance, Security and Compliance. The Director will play a pivotal role in ensuring the smooth implementation of our humanitarian programs while upholding the highest standards of excellence, accountability, integrity, collaboration and lifelong learning.
MAIN RESPONSIBILITIES
- Strategic Leadership: Provide strategic direction and leadership to the organisation's operational functions, aligning them with the overall mission and objectives.
- People Management: Develop and implement HR policies and procedures to support a diverse workforce including employees, consultants and Associate Trainers. Manage any organisational change management processes and ensure that RedR UK’s culture and values are embedded across the organisation.
- Financial Management: Oversee budget planning, financial reporting, and internal controls to ensure fiscal responsibility and compliance with donor regulations and legal requirements. Analysing financial data to provide insights for decision making, leading policy reviews to improve procedures, and overseeing external audits.
- Operations Management: Streamline and optimise operational processes and systems to enhance efficiency, quality, and scalability while availing technological advancement. This includes systems, IT, CRM, Facilities and vendor management.
- Security and Risk Management: Ensure security protocols are adhered to and risk management strategies are in place to safeguard staff, assets, and programme operations. Ensure that RedR’s Global Safety and Security Policy meets international standards, dealing with security concerns and incidents that arise and raising these as necessary.
- Resource Utilisation: Analyse resource requirements and utilisation across programmes, providing insights and recommendations; collaborate with programmes to develop strategies for optimising resource allocation and utilisation. Establish mechanisms for ongoing monitoring of resource allocation and utilisation across programmes.
- Compliance and Reporting: Ensure compliance with relevant laws, regulations, and donor requirements; maintain and periodically update RedR UK organisations policies and associated processes, ensuring RedR UK is compliant with relevant legislation in its countries of operation. Development and management of the risk management framework to identify and mitigate potential risks to the organisation's operations.
Key competencies
1. Achieving Results:
- Drives strategy decisions to make significant gains
- Demonstrates resilience and persistence in the face of challenges, ensuring timely delivery of results.
2. Engaging with Stakeholders:
- Cultivates strong relationships with internal and external stakeholders, including donors, partners, government agencies, and communities.
- Collaborates collaboratively across teams and functions to achieve shared goals and foster a culture of cooperation.
3. Humanitarian Learning Principles and Practices:
- Advocates for the importance of key humanitarian principles within the organisation and among stakeholders.
- Promotes a culture of continuous learning and adaptation within the organisation.
4. Managing Projects:
- Leads the planning, implementation, and evaluation of projects and initiatives.
- Identifies and mitigates project risks, ensuring compliance with donor requirements and organisational policies.
5. Demonstrating Leadership:
- Inspires and motivates staff to perform at their best, fostering a culture of Collaboration, excellence, accountability, and integrity.
- Leads by example, demonstrating ethical leadership and a commitment to the organisation's mission and values.
- Provides mentorship, coaching, and professional development opportunities to staff, empowering them to grow and succeed.
PERSON SPECIFICATION
Essential
- Demonstrated commitment to the mission and values of RedR UK and a deep understanding of key humanitarian principles.
- Proven track record of senior management expertise spanning Operations, HR, and Finance.
- Proficiency in data analysis with a keen understanding of performance and operational metrics.
- Exceptional people management skills, encompassing reward systems, remuneration strategies, retention initiatives, and engagement methodologies in international contexts.
- Extensive experience in contracting, project funding, and security management within the humanitarian sector.
- Familiarity with systems like Salesforce and QuickBooks.
- Ability to navigate and thrive within a dynamic environment, exhibiting flexibility and resilience during periods of heightened work pressure within a small organisation.
Could this be you?
Please send your CV and one-page cover letter
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
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Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
This role will be pivotal in contributing to FEI’s communications strategy, focusing on high-quality content creation across social media, personal stories and other written, designed and video formats.
Scope of the role:
The Digital Content & Communications Officer is responsible for creating content across FEI’s communications channels, inspiring individuals organisations alike to get involved in the face equality movement.
This is an exciting new role within the organisation and the ideal candidate will be creative, passionate about communications, content and digital and looking to build their expertise in a growing organisation with a global footprint. The role will be varied and the successful candidate will have the chance to work across a variety of key communications activities, with a primary focus on social media.
There will be freedom for creativity and trying out new ideas, with a focus on personal development through training and ongoing support by working closely with the newly promoted Campaigns Manager who previously fulfilled a similar role.
We offer flexible hours, with a remote team working across the UK.
About Face Equality International:
Face Equality International works to mobilise an alliance of Non-Governmental Organisations (NGOs), charities and support groups to further the campaign for ‘face equality’.
Our mission is to enable the facial difference community to live a life free from discrimination, indignity or stigma. We do this by positioning face equality as a social justice movement.
Responsibilities
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Social media – Written, graphic and video content to be produced to support FEI’s mission. With the support from the Campaigns Manager, the Communications Officer will lead on developing engaging content to amplify the voices of the facial difference community. Accessible content standards are essential.
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Graphic/video editing – Using tools such as Canva or CapCut to create and edit content.
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Website updates – All FEI staff have access and responsibility to collectively update our WordPress site in line with their role.
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Copywriting – Creating content for social media primarily with the addition of blogs and other written marketing materials on occasion.
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Engagement – Community management and engagement via online channels, including influencer outreach.
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Monitoring and evaluation – using analytics to track impact.
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Ad hoc tasks: Supporting the team with ad hoc administrative and communications duties as requested.
Past experience:
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Experience of producing content for digital channels is essential.
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Experience of copywriting is essential.
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Experience of design programs such as Canva or Photoshop is essential.
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Experience/knowledge of the social justice and equality movements, particularly those devoted to the disability and disfigurement community, is desirable but not essential.
Knowledge and skills:
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Excellent communication skills – both written and oral, and the ability to communicate to our diverse global audience with care and professionalism.
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Good interpersonal skills in order to collaborate with volunteers, staff, members and our wider community.
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Good knowledge of brand guidelines, tone of voice, and adhering to overarching strategy.
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IT literacy – knowledge of Word, Excel and PowerPoint are essential.
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Knowledge of website, social media and newsletter content management systems.
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Ability to work to tight deadlines, and to prioritise workload.
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Attention to detail and good organisational skills.
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Willingness and enthusiasm to learn, and grow as the face equality movement does.
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Multi-lingual candidates would be an asset to our work.
We would particularly welcome applicants with personal experience of disfigurement/facial difference and from other minority backgrounds.
The client requests no contact from agencies or media sales.
Role Purpose
The purpose of the Fundraiser role is primarily to raise funds from UK trusts, foundations and statutory funders and to identify, generate, grow and maintain this vital income stream. Some engagement to support other strands of fundraising will be required.
Context
The post-holder will work to the Chief Financial Officer and closely with the Chief Operating Officer and other managers of Cathedral teams. Their role will involve research and information gathering on potential donors and funding opportunities, a creative and broad approach to application planning and writing, good written and interpersonal skills and attention to detail in managing application and post-grant reporting processes. It requires the post holder to take a wide interest in all aspects of Cathedral life in order to deliver effective funding support to the work of colleagues.
Overview
Southwark Cathedral has been a place of Christian worship for over 1400 years. Now it stands on the vibrant and exciting regenerated south bank of the Thames surrounded by cultural venues such as Tate Modern, Shakespeare’s Globe and Borough Market, the offices of major companies as well as schools and diverse residential communities. It is an inclusive Christian community that offers a welcome to all.
The Cathedral’s mission, ministry and musical tradition are core to its life as a Cathedral and a parish church serving the community. It also relies on the valuable financial contribution made by its income generating activities such as its shop, café, conference rooms, corporate events and concerts. It is a very busy place, attracting 200,000 visitors a year to the Cathedral, its churchyard, shop and café. The Cathedral relies on a small but dedicated team to be inclusive and welcoming to all. Donations from visitors, our cathedral community and crucially from trusts and foundations are vital in supporting the work of our team to deliver its work and to conserve the fabric of our heritage site.
Job Description
Job Title: Fundraiser (Grants and Trusts)
Reports to: Chief Financial Officer (CFO)
Key Relationships: Chief Financial Officer, Chief Operating Officer, Finance Manager, Marketing & Communications Manager, Heads of Department
Salary: £38,000-£40,000 per annum
Hours of work: 35 hours per week (excluding lunch breaks). Some flexibility required. Requests to work from home 1 day per week will be considered.
How to apply: Please submit a CV and Cover Letter (no more than two sides of A4) outlining your suitability for this role, with reference to the main duties and person specification below. The deadline is Monday 13th May 2024 at 12pm.
Interviews: Monday 20th May 2024
Main Duties and Responsibilities
Research and Identification of Funders
- Develop and maintain a comprehensive understanding of our research projects and research funding plans, including in response to requests from Heads of Department and Senior Management Team;
- Research, identify and prioritise potential grants, personal & institutional trusts and statutory funders and funding opportunities, including keeping up to date with new fundraising opportunities in the faith and heritage sectors and in London;
- Undertake research on funders and grant making bodies to assess their potential for funding opportunities;
- Gather information and budgetary information from cathedral colleagues as required by potential funders;
- Develop and write high quality, compelling fundraising proposals and applications which communicate Southwark Cathedral’s funding needs clearly and concisely;
- Work with the Marketing & Communications Manager to develop a compelling case for support documents and other donor materials to attract support for our research projects;
- Develop and maintain a pipeline of applications to trusts & foundations.
Fundraising
- Secure funding from UK trusts, foundations and statutory funding bodies to meet Budgetary targets and support proposed future projects at the Cathedral;
- Support the implementation of a trusts and foundations programme, with a view to increasing funding for flagship projects alongside core unrestricted funding;
- Assist with the organisation of fundraising events as required;
- Ensure approaches to trusts and other donors are streamlined and targeted.
Contact and Liaison
- Manage the Cathedral’s donor records including gift aid declarations, personal information and legacy pledges and other non-financial information provided by donors - adhering to data protection best practice at all times;
- Liaise with the Marketing & Communications Manager to analyse the existing donor communications and suggest improved methods of engagement;
- Liaise with the Marketing & Communications Manager to arrange for the creation and maintenance of pages on the Cathedral website that highlight the fundraising activity and communicate successes achieved;
- Act as the primary point of contact for all existing and potential trust and grants funders, directing enquiries as appropriate;
- Develop a network of strong relationships with existing and prospective grant, trust and statutory funders;
- Organise meetings and events for prospective supporters and provide briefings for colleagues.
Information Management, Monitoring and Evaluation
- Maintain the Cathedral’s fundraising database, ensuring all records are updated and maintained correctly in accordance with the Cathedral’s data protection policy;
- Manage the reporting, recording and administration progress of existing grants, advising relevant members of the team well in advance of reporting deadlines;
- Work with others to develop and implement effective evaluation, monitoring and reporting processes for funders, and ensure reporting requirements are fulfilled and activities remain outcome and impact focused;
- Manage and maintain records and monitor progress of applications and relationships, including working to agreed KPIs;
- Prepare regular progress reports on fundraising and activities for SMT and the Chapter as required;
- Use the Cathedral’s fundraising database to analyse the success rates to support fundraising strategy and individual projects;
- Work with the Finance team to ensure that all funding is quickly and correctly processed and acknowledged and that financial reports are available in the appropriate format;
- Work with the Governance & Committees Manager and Finance Team to support reporting requirements and compliance with the relevant legislation and codes of conduct;
- Work with the COO and Marketing & Communications Manager to create appropriate evaluation and legacy documentation.
Other
- Manage the relevant administration that accompanies this role, including booking meetings and taking minutes as required;
- Play an active role as a member of the Cathedral team, supporting each other as required;
- Be an ambassador for the Cathedral and assist the Fundraising Advisory Panel in developing positive relationships with the Cathedral’s key stakeholders.
The main duties and responsibilities of your post are outlined in your job description. This list is not exhaustive and is intended to reflect your main tasks and areas of work. Changes may occur over time and you will be expected to agree any reasonable changes to your job description that are commensurate with your salary and in line with the general nature of your post. You will be consulted about any changes to your job description before these are implemented.
Person Specification
Knowledge/Experience
- You will have experience of writing fundraising bids and completing engaging applications;
- You will have knowledge and experience of heritage, community or religious grant-funding sources and how to access them;
- You will have experience of handling applications and administrative procedures for grants;
- You will be proficient in project finances, and budgeting, with skills in persuasion, advocacy, problem-solving, and decision-making;
- Knowledge of best practice in the trusts sector is important;
- You will have strong interpersonal, communication, and influencing skills;
- Experience in a small or medium-sized charitable organisation;
- Membership of the Chartered Institute of Fundraising is desirable.
Skills/Aptitudes
- Competent in the use of Microsoft Office applications;
- Able to think creatively and laterally about funding approaches;
- Good communication skills, both written and oral;
- Strong administrative skills and attention to detail;
- Good interpersonal skills, including the ability to liaise with a wide range of contacts and build and maintain effective working relationships.
Personal Attributes
- Able to work on own initiative and to plan and prioritise workload effectively;
- Discreet and able to work confidentially with donors;
- A good team player with ability to relate equally well to paid and voluntary staff;
- Able to demonstrate sympathy with the aims and objectives of Southwark Cathedral.
Southwark Cathedral is committed to being an Equal Opportunities Employer. We believe in promoting and building a diverse and inclusive team, and workplace, culture and governance structures that are welcoming to and respectful of all. We welcome applications from all suitably qualified people whatever their ethnicity, background, age, disability, long term condition, sexual orientation, gender identity, or any other characteristic protected by law. Safeguarding is at the core of all we do. We follow best practice for Safer Recruitment.
Terms and Conditions
Working Hours
The working hours shall be 35 hours per week (exclusive of meal breaks). Some out of hours working will be required to support meetings and events and this will be notified in advance. Time off in lieu will be awarded in line with Southwark Cathedral’s policy.
Annual Leave
25 days per annum as well as statutory bank holidays, with an additional 5 days (pro-rata) after 10 years service.
Probation
The appointment is subject to the satisfactory completion of a six-month probationary period.
Season Ticket Loan
Once the probationary period has been completed satisfactorily, the person appointed will be eligible to take out a season ticket loan.
Pension
The person appointed will be eligible to join a defined contributions pension scheme managed by the Church Workers Pension Fund. The Cathedral will contribute half of the annual premium of 10% of salary.
Working Expenses
Reasonable out of pocket expenses will be reimbursed.
Please submit a CV and Cover Letter (no more than two sides of A4) outlining your suitability for this role, with reference to the main duties and person specification by Monday 13th May at 12pm.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Communications and Events Officer £25,000 per annum (pro-rata)
Full time role (37.5 hours) with an initial 6-month fixed term contract continuing subject to funding.
Remote working, with the option for hybrid working (up to two days in the office) in London, Manchester and Cardiff.
At One Million Mentors, our aim is to ensure that every young person in the country has access to a trained mentor as they transition into adulthood. We believe that investing in mentors will help to address the skills gap agenda and improve social cohesion.
Would you like the opportunity to:
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Play a key role in bringing 1MM's new communications strategy to life and delivering its key outcomes?
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Be part of a dynamic, values-driven organisation working to achieve lasting social change?
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Work across the business, public and third sector to develop innovative ways of harnessing the potential of young people in Great Britain?
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Help shape a growing organisation?
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Enhance your personal development and job satisfaction through monthly team training sessions, personal L&D opportunities and a 15 hour per year volunteering allowance?
If so, this may be the role for YOU!
Main purpose of role
To enable the delivery of 1MM’s communications strategy, across the organisation, to extend our reach and build engagement within our community: ensuring we cost effectively produce and deploy powerful content and co-ordinated messages across all our communications channels, and to a broad range of audiences, alongside the promotion and administration of our events programme.
For a more detailed job description, please see the job pack attached.
Remuneration and benefits: Salary bracket of £25,000 (pro rata), up to 6.5% employer pension contribution and 25 days holiday per year (pro rata).
**Please note that applications submitted without a Covering Letter will not be considered**
For further details on how to apply, please see application guidelines attached.
The client requests no contact from agencies or media sales.
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The Programme Manager role will report to the Senior Programme Manager and sit within the Programmes Team.
The Programme Manager will be responsible for project managing a number of our services. You will have a clear focus of delivering high quality programmes that are run smoothly, efficiently, within budget, and achieve the desired outcomes and objectives for both the partners and the young people.
You will lead and support others within your team to deliver high quality programmes from initiation through to evaluation and review, that will directly contribute to the company’s growth strategy and impact.
The Programme Manager will also be a key member of the department and contribute to, departmental strategies, systems and maximising efficiency, delivering programme management to an excellent standard that produces high impact for our young people and partners.
In this role, you will work closely with the Digital Communications and Marketing, Business Development and Finance teams.
The client requests no contact from agencies or media sales.
Make your mark as a key leader in this growing charity
This is a key leadership role in this vibrant, user-led charity based in Richmond and Wandsworth. You will be providing leadership and direction to 5 team leads/managers as well as leading and directing development to increase the scope and depth of the services we offer. We are looking for innovation as well as sound leadership skills and professional knowledge of employment law is a given.
Ruils is a charity supports disabled children and adults, to live independently, be part of their community and to live life to the full. We provide information, advice, practical support, befriending and accessible activities to our clients and families. We enable individuals to have choice and control over the way in which they get their support.
The Adult Services Team Manager is one of 3 team managers reporting to our Chief Executive Officer. The services managed include Direct Payment Support across Richmond and Wandsworth, Befriending and Community Activities, our Benefits and Housing Advice and Information service and our Counselling service.
We constantly research and develop services to meet the identified needs of the community and this role would suit someone who wants a good level of autonomy to develop new ideas.
The Adults Services Manager works alongside our Children’s Team Manager and our Social Prescribing and Community Development Manager, supported by Finance, Fundraising and Campaigns and Communications Managers.
Purpose of Post
- To be responsible for the management of the Support Services to Direct Payment clients in Richmond and Wandsworth.
- To be responsible for the research and development of adult services in Richmond and Wandsworth.
- To oversee promotion, monitoring and delivery of the CILS, Pathways and Counselling services.
- To provide leadership and supervision, performance evaluation and general support for all of the adult services team managers and leads
- To be responsible for adult safeguarding and health and safety across the organisation.
What you might be doing now:
- You might be working for or volunteering in a similar charity or in a similar role.
- You may be looking to work part-time to fit around your other responsibilities.
- You may be a HR practitioner looking for a new management challenge away from the corporate world
- You may have worked for a local authority, but are looking for more autonomy and flexibility
- Or you may have the skills we need from some other combination of work and volunteering.
Main Duties include:
Management of Direct Payment Support Service
- Lead and manage the Direct Payment Support Service across Richmond and Wandsworth Boroughs through an experienced DP Project Manager.
- Provide support to the DP Project Manager to resolve complex DP HR management issues around the area of employment law.
- Support the Project Manager in their work with the local authority to set targets for the project, monitor performance against these targets and identify and resolve any issues that arise.
- Report as required to the commissioners and the Ruils Board of trustees
- Work with the DP Project Manager and the CEO on new DP projects and funding applications as required.
CILS, Pathways and Counselling Teams
- Lead and manage the delivery of the Community activity, Befriending, Pathways and Counselling services.
- Work with the CILS partners to ensure that the service is meeting Local Authority targets
- Report as required to the commissioners and the Ruils Board of trustees
- Responsible for ensuring active promotion of the services to potential and existing clients and stakeholders and to ensure representation of Ruils at networking events.
- Work with the CEO and Fundraising Manager to ensure projects are fully funded and demand is well managed.
General Responsibilities
- Responsible for ensuring safeguarding policies and principles are upheld across Adult Teams.
- Responsible for Health and Safety across the organisation.
What we can offer you:
- A vibrant and interesting work environment – every day is different.
- An experienced and supportive CEO and a great team
- Training and development opportunities.
- Flexible working.
- Kind and caring colleagues who work as a team.
- Cycle to work scheme.
- Access to an employee assistance programme (EAP)
- 1-2-1 coaching
We welcome applicants from all walks of life, training and mentoring will be provided.
We actively encourage applications from disabled people and people with long term health and mental conditions. We operate a Guaranteed Interview Scheme in that we will guarantee an interview to all disabled applicants who meet the essential criteria for the post. Please state in a cover letter if you wish us to consider you for this guaranteed interview scheme.
Please apply in writing with a cover letter and stating your current salary to Viv Sage our HR Consultant at Better Talent.
Closing date for applicants: 1st May 2024, interviews the following week.
Please apply in writing with a cover letter and stating your current salary to Viv Sage our HR Consultant at Better Talent.
Job Description
The Head of Advocacy and Policy will be responsible for developing an excellent Advice Service and Retention Team to support and advise students effectively to enable excellent student experience and satisfaction.
This role will lead on the development of effective insights, representation and support initiatives/campaigns for students, across our three campuses at Greenwich, Avery Hill and Medway.
This role will enhance work with the diverse student population of the University of Greenwich and lead a dynamic team to ensure students have consistent and accessible services that contribute to positive student experience.
This role sits within the wider Membership Services department, together with other key areas consisting of; Activities, Sport, Academic Communities, Representation and Democracy, we provide a high-quality service for students, that they can shape, steer and be at the heart of.
This postholder will be part of the GSU Senior Leadership Team and will be expected to contribute to department and organisation wide strategic development.
The post holder will:
- Have expert knowledge in areas of in relation to Advice and Retention and policies and legislation relating to such activity
- Support and develop strong student-led communities and campaigns in areas of: Advice, wellbeing and retention so that members can thrive
- Provide line management support to staff so that the team have up to date, specialist advice skills, knowledge and understanding of University regulations, policies and procedures that may affect the work of the Advice service and oversee engagement across Greenwich’s 3 campuses
- Undertake casework and provide expert advice for the team on all aspects of Advice
- Lead on the project management of wellbeing/health promotion campaigns and initiatives throughout the year, as well as any external bids through bodies such as OfS
- Oversee the Retention and Wellbeing Project work, and other relevant projects with external partners
- Lead on insights work relating to retention, wellbeing and support
- Lead on responses to external consultation and enquiry responses, including but not limited to OfS, Department for Education, OIA and Universities UK
- Support elected officers to deliver on campaigning priorities
- Ensure the Advice service has the skills and is equipped to support the diverse needs of students at Greenwich and Kent at Medway.
- Provide regular insights and reports on the GSU Membership to inform our strategy and service provision
- Work with other Heads to develop relevant and modern Front of House services for each GSU campus ensuring ease of access and consistency for all members.
Key Areas
- Be an engaged and active member of the Senior Leadership team, contributing regularly and working collaboratively with peers
- Provide leadership, strategic direction and day to day operational management to the Advocacy and Policy: recruiting and inducting members of staff, motivating, supporting and developing team members to ensure they have the necessary skills and knowledge for their roles as well as manage performance
- Develop a proactive results driven culture within the team, ensuring agreed objectives and targets are delivered, whilst promoting a collaborative approach to working with internal departments
- Develop succession plans and identify training and development opportunities within the team
- Be accountable for the quality of outputs of the team
- Provide support to the Officer team helping and equipping them, particularly in their roles as representatives and providing pastoral support and guidance.
- Ensure the whole organisation is aware of and understands the work of the Advocacy and Policy Team and its contribution to our strategic objectives
- To maintain expert and up-to-date knowledge on sector policies and regulations relating to advice, retention and student success, providing relevant guidance to officers and staff as required.
- Develop and promote a culture of continuous improvement across the team to ensure we can adapt to changing students’ needs and priorities, as well as building on successes and preparing for the future.
Strategic Development
- Contribute to the strategic objectives of GSU, with a particular focus on advice, support and wellbeing in relation to the student experience
- Develop and oversee a new and innovative approach to proactive health and wellbeing campaigns that empower students to look after themselves and each other, as well as seeking support
- Lead on Access and Participation Plan Engagement, acting as the key contact on this area with the University.
- Build and maintain strong working relationships with relevant senior UoG staff and departments including Student Academic Services, Faculties and our partners at Kent Unio
- Develop and oversee the Advice service to support advocacy initiatives at multiple levels within the University, ensuring both students and University stakeholders view GSU as a credible and reliable source of information on the needs of students.
Monitoring and Evaluation
- Develop and oversee a structured approach to gathering, analysing and reporting on data relating to engagement of students with our services and to student views on key issues relating to retention and success
- Develop and oversee processes of collecting quantitative and qualitative data from casework to analyse trends and inform feedback for the SU and university
- Ensure evaluation mechanism are embedded in the teams working practises and that findings are shared and used to implement learnings with the goal of improving services
- Support Officers by preparing information, statistics and trends about key services to be shared within the University committee cycle
- Be responsible for the implementation of service standards for the Advocacy and Policy Team and to monitor and report on adherence to these standards
- Prepare materials to apply for any relevant quality mark accreditations for the service.
Budget and Financial Management
- Manage a budget relating to Advocacy and Policy including any restricted funds.
- Be responsible for the teams resources, ensuring these are effectively allocated, managed and controlled
- Review and establish processes, systems, polices and where appropriate standard procedures to maximise efficiency ensure deadlines are met and a positive return on investment
- Review and provide narrative for scrutiny at monthly management meetings with the Finance Team
Stakeholder management
- Collaborate with GSU colleagues, particularly the Student Voice and Engagement Teams to ensure we have a consistent approach to how we work with and support students
- Work with students through our representative structures and forums to ensure we shape services students want and need, taking into consideration the varying campus priorities
- Maintain strong relationships with key university staff to develop, deliver and evaluate collaborative projects and interventions supporting advice and retention
- Attend meetings relating to Advocacy and Policy as well as associated areas at both GSU, the University and externally, included, but not limited to regional networks
- Identify opportunities to share best practice and represent the work of GSU and your team to the wider HE community, through conferences and publication.
Personal Specification
Essential Experience
- Line management experience
- Relevant experience working in the youth, education, students’ union or other membership or advisory organisation
- Experience of leading a multi-functional team
- Experience of mentoring coaching staff/elected officers
- Experience of developing operational policies and procedures
- Experience of budget management, project management, and operational management
- Experience of working with a range of stakeholders and partnership working or strategic networking
Essential Skills and Abilities
- Ability to work with and lead a high performing team
- Ability to troubleshoot difficult situations, and deal with them calmly, efficiently and effectively
- Ability to produce confident, clear written reports and be able to write succinct documents on complex areas
- IT skills at a level that supports membership CRM systems, Advice Pro and other platforms
- Excellent time management and organisational skills with the ability to manage others to reach deadlines, within agreed budgets and to a consistently high standard
- Ability to write strategies and be able to effectively communicate vision and mission
- Ability to stay focused and efficient in the face on changing priorities
- Track record of successfully developing and implementing projects and operational change
- Able to draft policies and procures with an eye for detail and accuracy
Essential Knowledge
- Awareness of current issues within the higher education sector
- Knowledge of relevant external bodies and organisations including Advice UK, NUS, Citizens Advice, OIA, Ofs, Student Minds
- Knowledge of relevant health and safety legislation
- Knowledge of Safeguarding, advice legislation, risk assessments and GDPR
- Knowledge of providing 121 support
Education/Training
- No one specific qualification is required, but evidence of recent continuing professional development in a professional area relevant to the post is required. For example: ILM, City &Guilds etc.
Personal Attributes and other requirements
- Able to travel within the Borough and Region.
- Able to work some evenings and weekends and stay overnight where necessary.
- Works well in a team with a flexible approach to work
- Be eligible for a DBS check if needed
- A commitment to the principles and practices of equality and diversity
- An ability to apply awareness of diversity issues to all areas of work.
- Commitment to the values and ethos of GSU.
Desirable other requirements
- Visionary, creative, and innovative strategist
- A positive, solution focused leader – able to make ‘tough’ decisions; determined and resilient in order to cope with the demands of the role
- Empowering, authentic leader with high levels of emotional intelligence
The client requests no contact from agencies or media sales.
Grant Support Executive
£24,000-£27,000 (dependent on skills and experience) plus generous benefits
Opportunities for full-time permanent roles
Location – Hybrid working split between the Foundation’s office in London and home.
We are the Football Foundation - the Premier League, the FA and government’s charity that delivers outstanding grassroots facilities, more and better places to play, transforming lives and communities where it is needed most.
To help us with this important mission, we currently have vacancies for Grant Support Executives. Our Grant Support Executives form part of a pro-active, centralised function who support each other and work together to deliver the greatest impact wherever it’s needed the most.
The role includes carrying out the assessment of capital and revenue grants; preparing and formatting assessment reports, drafting offer letters, processing claims and ensuring key information is captured within internal systems; connecting with applicants to arrange monitoring and evaluation meetings; and working together as part of a united team to provide administrative support across the Foundation - always delivering high levels of customer service.
About the Football Foundation
Over the last 22 years, the Foundation has awarded more than 23,000 grants to deliver outstanding grassroots facilities across England worth more than £877 million. This year, the Foundation will be investing more money than ever into facilities across England and is committed to improving the experience of playing football for everyone.
The Foundation’s goal is to unlock the power of pitches ensuring everyone has a great place to play regardless of gender, race, disability or place.
What are we looking for?
We would love to hear from you if you have an understanding of grant application processes and governance, coupled with knowledge of how sport can be used for community benefit. You will also need experience of working with office administration systems, delivering effective administration support to a varied team, and communicating with colleagues and customers remotely.
We’re looking for a team player with a keen attention to detail and strong organisational skills who takes pride in delivering excellent customer and administrative service.
You don’t need to follow football to apply, but it is expected that you appreciate the power of sport to change lives and have a genuine interest in using your skills and experience to help the Foundation achieve our charitable and strategic objectives.
For full details of the role and requirements, please download our recruitment pack below.
What can we offer you?
The salary band for this role is £24,000 - £27,000 per annum, dependent on relevant skills and experience.
You will start on 25 days annual leave plus bank holidays (which increases after 2 years), plus additional time off to volunteer. We also offer a generous pension scheme (8% employer contribution), collective bonus scheme, free health care provision, a monthly gym subsidy, interest-free season ticket loan, death in service benefit and access to selected match tickets
We are committed to helping our team members maintain a healthy work-life balance, so offer flexible working around core hours to help achieve that.
Equality and Diversity Commitment
The Football Foundation is committed to, and values the principles of diversity, equality, and inclusion. We strive to provide an inclusive and supportive working environment where all our team feel respected and supported in fulfilling their potential. We encourage and welcome applications from all, regardless of background and are particularly interested to hear from individuals belonging to under-represented groups including diverse ethnic communities, individuals with a disability and those from the LGBTQI+ community.
Should you need any adjustments to the recruitment process, at either application or interview stage, please contact us at jobs @ footballfoundation. org. uk
How do I apply?
To apply, please follow the steps outlined below:
1. Please send the following to jobs @ footballfoundation. org .uk
o CV
o Cover letter - please highlight briefly and clearly how your skills, abilities and experience equip you for the role, together with your reasons for applying.
The closing date for applications is: Friday 17 May 2024 at 09:00
First interviews are currently scheduled for 23 & 24 May 2024.
Due to the volume of applications received for most roles, the Foundation only contacts candidates if they are shortlisted for interview. If you do not hear from us within two weeks of the closing date, you should assume your application has not been successful.
Please note that you must be eligible to work in the UK to apply.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
As a member of Making The Leap’s senior management team, you will take responsibility for the organisation’s growth and outward facing initiatives. You will lead and manage the organisation’s portfolio of social mobility leadership strands, and develop strong working relationships with key stakeholders. You will provide dynamic day-to-day leadership for the Making The Leap’s directorate responsible for income generation, impact, research, communications and policy, and ensure the organisation continues to be an exemplar of innovation, integrity and collaboration. You will also be contributing to, implementing and monitoring delivery of the organisation’s strategic plan.
Making The Leap is an innovative social justice charity that aims to make a big difference. From direct delivery, to advocacy and leadership, we refuse to stay in our lane and believe passionately that those we exist to serve have the right to be anything they want to be. To say that this is an exciting time for the organisation would be an understatement, as our incredible funders, donors, partners and supporters have given us the chance to move to the next level, and have further influence and delivery nationally.
The shared soul of the organisation is to be passionate about helping young people from less-advantaged backgrounds; build up other charities and community groups and want to partner with them or support them; want to work with businesses and organisations to get things done; and care deeply about addressing racial inequity.
The organisation has a number of strands: core Making The Leap; the UK Social Mobility Awards; the Social Mobility Podcast and our initiative Black Charity Leaders. Your remit would be directly with the first three strands and those in your team will offer support to the fourth.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Ace of Clubs – Post of Director
Salary: £45,000 - £50,000 pa
Probationary Period: 6 months
Notice Period: 3 months
Responsible to: The Ace of Clubs Trustees Management Committee
Post Summary
The Ace of Clubs is a Day Centre for Homeless and Vulnerable people that has operated for 30 years in Clapham, south London. It is under the Trusteeship of the Redemptorists of the London Province; a Roman Catholic Religious Congregation of priests and brothers and it is staffed and managed by a staff of lay professionals. It is a Registered Charity.
The Director leads a core staff of dedicated professionals who with the assistance of volunteers; manage the day-to-day operation of the Ace of Clubs; ensuring the efficient delivery of its range of services to its clients.
The Ace of Clubs charity has grown over the past thirty years expanding its range of support services with the help of partners: Glassdoor (who provide housing and services advice), START Homeless Outreach Team who support people experiencing Homelessness & Rough Sleeping and the NHS who hold clinics at Ace of Clubs centre, both dental and medical with nurses visiting on a weekly basis.
The principal responsibilities of the Director: to provide overall leadership within the organisation, the management of the core staff, regular reviews of performance both for AoC, the core staff and partners; developing a strategic plan with regular reviews. S/he will exercise oversight of the AoC’s finances.
The Director will also work closely with the chair of the AoC Trustees Management Committee to whom s/he will report regularly.
The key to the sustaining of the Charity’s core services is Fundraising. The Director will lead on Fundraising: identifying and meeting with appropriate funders; preparing the bids as per the required specifications; drafting monitoring reports and ‘keeping funders warm!’
Key Objectives and Responsibilities
Line Management
· Overall leadership and management of the charity staff team, working directly with staff, volunteers and centre users.
· Line management of the Centre Manager on a regular basis; conducting appraisals and agreeing ‘targets’ going forward.
· Line management of the Ace Charity shop manager; weekly meetings; conducting appraisals and agreeing ‘targets’ going forward
· Manage all staff team development, including recruitment, appointment, training, performance management at the centre, during projects and in the shop.
Budgetary Management
· In close collaboration with the Treasurer to manage the day-to-day finances of the Charity. To develop and manage the charity’s future financial strategy of the charity, including setting the annual budget and forecasts, reporting on the financial performance of the charity in conjunction with working in collaboration with the Treasurer and regularly reporting to the board of Trustees.
Review, Monitoring and Evaluation
· To undertake regular reviews of the Charity’s policies, procedures, practices, and documentation, to update and develop, ensuring all H&S and Safeguarding protocols reflect current best practice.
Knowledge, Skills and Certification Required
· Established Managerial experience of managing projects for homeless and vulnerable people, showing a strong knowledge of the homeless sector, how it works, and what the issues are facing homeless people and the charity’s wishing to support them (London based experience preferable).
· Successful long-term experience working with, helping, and relating well to homeless and vulnerable people, understanding the issues they face whilst also at times needing to be able to draw boundaries for people, including, at times, having to exclude people from services for periods of time, as appropriate.
· Demonstrable experience in strategic planning showing an ability to maintain existing donor relationships whilst developing new sources of income and diversifying a funder base, including making bid applications for funding and managing and/or completing all relevant monitoring reporting.
· Up to date knowledge of current best practice and experience in the implementation of all matters of Health and Safety, and Safeguarding and so forth, which shows an ability to manage these things in a way that keeps projects up to date and progressing with such standards.
· Experience in management tasks such as recruitment, staff management and appraisal, team building, chairing meetings, writing and collecting reports, monitoring, drawing up meeting minutes, action plans, good prioritising of work, adaptability of approach and so forth.
Other Requirements
Enhanced DBS Check required.
The client requests no contact from agencies or media sales.
We have an exciting opportunity to join our Sport Team. We are seeking a skilled and dedicated individual to join our Opportunities Programme as Sports Manager. In this role, you will play a vital role in overseeing our in-house and community-based Sport Project. Your aim: To help make physical activity accessible to those experiencing homelessness.
About the role:
As the Sports Manager, you will be responsible for The Sport Project. You will be overseeing the day to day running of the project and management of the team including Sports Coordinators, freelancers, volunteers, and peers. You will be leading on expanding the reach of the project, forming partnerships with like-minded organisation and charities and advocating for the importance of physical activity within the homeless sector.
In your role, you will also manage relationships for grant givers and funders, including being responsible for budgets, reporting and reconciliations. Additionally you will support the team in the wider role out of the project across the homelessness community, at time this may involve helping to deliver a proportion of physical activity and helping to engage wider groups of participants and staff.
The approach taken with clients will be psychologically informed, incorporating an understanding of complex trauma and addiction. The outcomes for your role, include developing positive and sustained relationships with external partners and helping to make physical activity accessible.
About you:
- Experience managing staff or volunteers and freelancers.
- Experience and knowledge of managing projects or partnerships.
- Experience working with people from a variety of backgrounds and in different settings.
- Your toolkit includes practical expertise in group dynamics and co-production, or you have the enthusiasm and aptitude to develop these skills.
- Experience of working or supporting vulnerable people, rough sleepers or people with mental health, physical health or substance use support needs.
- A non-judgmental approach to working with multi-disadvantaged/complex needs clients and to promote a strengths-based approach and an understanding of and commitment to Equality, Diversity, and Inclusion.
- Strong team-working and interpersonal skills, maintaining a collaborative approach to delivering .service objectives across work specialisms.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
Important info:
Closing Date: Wednesday 1st May at Midnight
Interview Date: Wednesday 8th May
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Conservation Collective (CC) funds solutions to protect the environment, restore nature, and safeguard against climate change. The CC UK charity incubates, launches, and supports locally focused foundations, which open new funding channels to support the most impactful environmental grassroots projects. Our network comprises 20 members based all over the world and is growing.
We manage and monitor our donor relations, grant giving governance, contacts, and event activities, via a bespoke and customised salesforce system. This was launched in September 2021, and has been developed and configured to meet our growing needs since then. As the demand for our model increases around the world, we need a highly capable systems specialist to support us to ensure our data systems are well managed, users are trained, and we can create accurate reports for our donors and other audiences. The role will report to the Finance Director and will work closely with the rest of the team. This is a critical role that is central to the success of building a robust organisation, and there is opportunity for an ambitious candidate to grow in responsibility with it.
Key Responsibilities:
Oversee Salesforce System: maintenance, training, development, and reporting
Maintenance
· Ensure key objects on Salesforce such as accounts, contacts, campaigns and grants are working effectively (ensure process flows work well).
· Maintain reliable records in all objects on Salesforce by eliminating duplicates monthly, processing user deletion requests and updating records for lists with up-to-date information on key stakeholders (e.g. trustees, contractors etc).
· Weekly data back-ups.
· Uploading ad-hoc batch data from Campaigns e.g. Just Giving or historical data into Opportunities.
· Ensure regular data cleaning to enhance the credibility and adoption of the system. Spot trends with issues and feedback into system development or training.
· Oversee data governance log: maintaining log of changes to review with the team, discussing effect on budget and system usage to inform decision making.
Training and support
· Oversee user set ups, create new user profiles, and share best practices according to GDPR practices.
· Oversee smooth onboarding and training process for new members to ensure effective adoption.
· Keep training materials related to key objects updated, host internal webinars to address new feature introductions or common issues to troubleshoot.
· Promptly troubleshoot any user issues and feeding these into training to prevent it happening again.
· Respond to individual questions from users on Slack and share tips and tricks.
Automations and Development
· Manage the integration of Form Assembly, ensuring all connectors work well and troubleshoot and update individual forms when needed.
· Support users with the building of individual Form Assembly forms, updating when needed (ad hoc) and embedding them in their websites.
· Perform developments such as creating new fields, updating picklist values, page layouts, forms, automation configuration, formula fields, and other content. Work with core team to assess where a development is foundation specific, and where it should be applied across all users.
· Act as key point of contact with our external Salesforce consultants on any requests of flow maintenance or improvements and monitoring effective use of credits and budgets.
Reporting
· Build reports and dashboards for each key Object – spot trends and suggest improvements.
o Opportunities - pipeline and income reports for board meetings
o Grants - tracker and applications analysis, extraction of impact data for evaluation purposes
· Provide quarterly diagnoses of user adoption levels across the network.
· Work with exec director to prepare quarterly data for trustee meeting and annual reports.
Manage IT systems with the support of an outsourced consultant
· Act as a key point of contact with our outsourced IT company, overseeing the creation of new users and managing the leavers’ processes.
- Ensure MS365 systems are working effectively for current users, and troubleshoot issues as a first point of contact before liaising with outsourced providers.
· Maintain an up to date ‘how to guide’ for our intranet, ensuring all users know how to use it and find what they need.
· Recommend Cyber Security improvements.
· Procure IT equipment for team with support of external consultant.
· Maintain an up-to-date list of active users, MS 365 licenses and Antivirus license protection.
· Oversee the IT budget by approving expenses on a regular basis.
· To manage website domains – purchasing new ones on request, performing updates or providing access to web designers.
Essential criteria:
· Passionate about nature and the environment
· Understanding of and experience in Salesforce User Management
· Knowledge/skills in improving business processes, overseeing testing; identifying and implementing systems enhancements.
· Experience of being able to communicate well with and support non-technical colleagues.
· Strong communication skills, verbal and written.
· Ability to work methodically.
· Ability to work quickly and accurately.
· A keen eye for detail.
· Demonstrable ability to work independently.
· Energetic approach to work and a desire to learn.
· Experience in not-for-profit sector
Strongly desirable criteria:
· Salesforce Administration Certificate.
· Salesforce Trailhead badges.
· Awareness of GDPR regulations.
· Comfortable with using MS Office suite, Slack and Canva environments.
· Familiarity with complex accounting models (affiliates, branches, restricted and unrestricted funding).
· Experience of working in a fast-paced environment that is constantly growing and adapting.
· Being able to speak Spanish, Greek or Italian would be a bonus.
Benefits: being part of a dynamic, creative, and growing team working to amplify the impact of local grassroots environmental work, as well as:
· Flexible working as standard (hours and location)
· Flexible holiday allowance
· Private medical insurance
· Discretionary annual bonus
· Salary sacrifice pension scheme
· CPD opportunities
· Possible travel in the UK and internationally
· Saving the world!
The client requests no contact from agencies or media sales.