Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

We’re an organisation with a relentless focus on making society fairer. With the wealth of data collated from our services nationally, we have a unique insight into emerging trends and issues affecting people, and we use it to influence government, regulators and industry, to improve people's lives.

As a member of our policy research teams, you will work across different policy areas, using a wide range of research methods and creating outputs including blogs, reports, presentations and events. Our strong brand will give you unique opportunities to engage with those who have the power to make change. You will feed into our work influencing policy makers such as parliamentarians, the civil service, regulators and industry and you will work closely with our world-class news, campaigns, public affairs and data teams.

We are looking for exceptional individuals with good research and communication skills, curiosity, and ambition to achieve real change on behalf of our clients and consumers. Relevant professional experience is not essential for these roles, but a demonstrable interest in the policy landscape is vital.

Citizens Advice values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles. We are happy to consider flexible working, which may include arrangements such as part-time working, formalised flexitime, fixed (non-standard) working hours, working from home and job-sharing.

This is clearly an extraordinary time and a difficult point at which to change jobs - but we are committed to making this as easy as possible for candidates. We will arrange interviews by video-conference and ensure inductions can be done in a way which makes the successful candidate feel like a valued part of the organisation.

Department: Universal Support / Help to Claim

Hours per week: 36.15

Interview date: w/c 15th June 2020

Contract Duration: 31/03/2021

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

In 2018-19 we helped 2.7 million people face to face, over the phone, by email and webchat, and people visited our online advice pages 28.5 million times. We help with everything from money issues to problems at work, housing to consumer rights.

As Senior Project Manager you’ll hold a senior role within the Continuous Improvement function of the Help to Claim programme, bringing effective project management to the function, ensuring efficient delivery of innovative solutions to improve service delivery.  

You’ll support the development of innovative solutions to improve service delivery, showing leadership to integrate an agile and user-focused approach through the whole development of a solution (from concept to through to pilot).

In the role, you’ll provide project management oversight to the Continuous Improvement function, whilst managing the programme's relationship with the wider learning and development department.

This exciting and dynamic role will test your leadership, agile working, problem and solution ownership, strategic ownership, user focus and coaching skills, so that you can drive continuous improvement and change into the service, department and organisation. You will inspire an innovative way of working and help to integrate it across the organisation. You will help transform the organisation into a forward-thinking leader in the third sector as it adapts to, and thrives in, the digital economy.

Our roles are open to discussion about flexible working, which may include arrangements such as part-time working, formalised flexitime, fixed (non-standard) working hours, working from home and job-sharing.  

Flexible working - while our teams are office based, it's fine to work from home regularly, and we welcome discussions about working part-time.

Ranked by Indeed as a top 10 non-profit employer in the UK (December 2018)

We welcome applications from Local Citizens Advice staff and are open to arranging secondments.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.
We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

An exciting opportunity has arisen in our central operations to head up our fantastic Twinnage division as the Head of Twinnage. Twinnage is our overseas aid division and the successful candidate will be responsible for delivering the Twinnage development programme within budget ensuring full compliance. 

Working Hours = You will be contracted to 22.5 hours per week
Contract = Permanent
Location = Flexible on location but will require some travel
Salary = You will be paid £30,000.00 per annum (£50,000 FTE)
Benefits Package = 33 days holiday (pro rata) per year inclusive of bank holidays increasing to 38 days with service, competitive pension scheme, buy and sell holidays, birthday reward, enhanced maternity pay and lots more.

The main duties as Head of Twinnage will involve:

• Develop and manage the strategic plan including budgets and deliver within budget to agreed timescales
• Manage the Twinnage team including the Twinnage Administration Officer and a number of volunteers
• Manage all funding requirements to ensure the need is real and report / monitor all grants to sure payments follow Society policies
• Promote Twinnage and Overseas Development internally and externally
• Build and enhance partnership links  with other Overseas development organisations and Social Justice teams
• Develop strong working relationship with internal Twinnage Officers and the 6 twin countries undertaking regular communication and visits
• Develop SVP Trading links with twinned countries so that produce made in those countries by the SVP local organisations is sold in England and Wales SVP shops
• Ensure that twinned countries have adequate safeguarding policies and procedures in place and in use
• Seek external funding to supplement Society raised funds for Twinnage projects in consultation with the fundraising team.
• Ensure that all requirements regarding the Charities Commission and the International Twinnage manual are understood, communicated and complied with.

It is essential for the candidate to demonstrate the following:

• Educated to degree level or equivalent
• Experience in a senior management role involving managing a programme, change management, budget management and strategic development
• NGO experience
• Good knowledge of the International Aid Sector and safeguarding practices
• Willingness to travel inside and outside the UK
• Proficiency in various IT systems including Microsoft Office
• Understanding of financial reports and measures
• Excellent written and verbal communication skills
• Good organisation skills, including the ability to plan and priorities tasks
• Sympathy with the Christian aims and purposes of the Association and demonstrated cultural sensitivity

Other attributes that would be desirable but not essential are:

• Experience in working with and managing volunteers
• Working experience in Risk Management, internal audits, fundraising and marketing

In return we’ll provide you with the opportunity to work for a welcoming organisation that offers support and guidance to all members of staff.

Day One is a linked charity of Leeds Cares dedicated to supporting patients and their families affected by major trauma through the provision of practical and emotional support.  The charity was established in 2014 by a group of major trauma patients and their trauma surgeon.  The charity’s holistic and flexible approach aims to limit the impact of major trauma on patients and families and aid recovery and adjustment, enabling patients and their family to lead fulfilling lives following injury.

Day One currently supports patients and their families treated at the regional Major Trauma Centre at the Leeds General Infirmary (part of the Leeds Teaching Hospital Trust) as well as across the West Yorkshire Trauma Network.  Day One’s plans include expansion beyond Leeds Teaching Hospital Trust to other major trauma centres enabling the charity to achieve its mission to create a national support network for victims of major trauma, regardless of where the incident takes place. Critical to this expansion is Day One becoming a stand-alone independent charity. 

Reporting to the Chief Executive and working in partnership with clinicians and medical teams, this role is pivotal to the ongoing success of Day One in Leeds and beyond.

The purpose of the Day One Manager is two-fold:

1. To manage the support and services provided to patients and their families in Leeds and across the West Yorkshire Trauma Network.
2. To support the continued expansion of Day One including overseeing the implementation of Day One at another Major Trauma Centre and preparations for independence as a stand-alone charity.

This is a great opportunity to play an instrumental role in the delivery of vital support and services in Leeds and West Yorkshire as well as contributing to the developmnet of Day One as a national charity.

Our Communications team plays a crucial role in telling the story of our work and its impact, building our profile, our media presence, our brand and managing our reputation. As part of our ongoing commitment to increasing awareness and understanding of our work, we are expanding and reshaping the team to enable us to adopt a more strategic, pro-active and integrated approach to our communications activities.

Reporting to the Director of Communications, the PR & Digital Manager will have a key role in the team, setting and delivering our PR and Digital goals, working with colleagues from across the organisation to ensure our media engagement and messages are consistent with our vision, mission and  values, while  constantly monitoring and evaluating to ensure our success is based on learning.

You will use a range of different channels to spread key messages, build relationships with local and national partners including the media, and manage campaign activities.

You will also support the fundraising team to develop new income generation campaigns via our digital channels, ensuring income growth grow year on year.

The role is a varied one and involves working across the charity and the NHS on many projects at any given time.

Corporate Partnerships Lead

£38,081 plus £3,520 London Allowance (if applicable)

Permanent

Job reference: 000609

Location: Flexible

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

We’re looking for a Corporate Partnerships Lead. This is a key role that will focus upon developing and maintaining long-term partnerships with organisations with the ultimate aim of: generating income or other non-monetary support to assist with securing the long-term sustainability of Citizens Advice; and helping us to solve the underlying cause of problems that our clients face.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non-binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Closing date: 29/05/2020

Location: Flexible

Department: Universal Support / Help to Claim

Hours per week: 36.15

Interview date: w/c 8th June 2020

Contract Duration: 31/03/2021

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

In 2018-19 we helped 2.7 million people face to face, over the phone, by email and webchat, and people visited our online advice pages 28.5 million times. We help with everything from money issues to problems at work, housing to consumer rights.

As Continuous Improvement Lead you’ll be working in one of the most important areas of the businesses largest funded programmes - Help to Claim.

Sitting as part of the programme leadership team, you'll lead a function focused on bringing forward and delivering data and evidence driven solutions to improve service delivery in an innovative way.

You’ll get the chance to think innovatively, be creative and generate new ideas.  These ideas will come to life with a mixed-skills team including researchers, analysts, and designers, who all work together to research, produce and design service improvements. 

This is a great role if you want to have a direct impact in forming the way we deliver and help those who depend on us. 

Our roles are open to discussion about flexible working, which may include arrangements such as part-time working, formalised flexitime, fixed (non-standard) working hours, working from home and job-sharing.  

Flexible working - while our teams are office based, it's fine to work from home regularly, and we welcome discussions about working part-time.

Ranked by Indeed as a top 10 non-profit employer in the UK (December 2018)

We welcome applications from Local Citizens Advice staff and are open to arranging secondments.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.
We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Day One is a linked charity of Leeds Cares dedicated to supporting patients and their families affected by major trauma.  The charity was established in 2014 by a group of major trauma patients and their trauma surgeon.  Through the provision of emotional and practical support the charity aims to limit the impact of major trauma on patients and families and aid recovery and adjustment, enabling patients and their family to lead fulfilling lives following injury.

Day One currently supports patients and their families treated at the regional Major Trauma Centre at the Leeds General Infirmary (part of the Leeds Teaching Hospital Trust) as well as across the West Yorkshire Trauma Network.  Day One’s plans include expansion beyond Leeds Teaching Hospital Trust to other major trauma centres enabling the charity to achieve its mission to create a national support network for victims of major trauma, regardless of where the incident or accident takes place. 

This is a non-clinical / hands on role, working in partnership with a wide range of individuals and delivery partners. You will play an integral role in providing non-medical support at a critical time and in doing so improve the experience of patients and families impacted by major trauma.

Reporting to the Day One Development Manager, this role is pivotal to providing a comprehensive, holistic assessment of the needs of patients and families.  You will coordinate advice, support and signposting within the hospital setting and in the immediate aftermath of major trauma.

We are looking for a strong candidate with a relevant health related education and experience.  We are looking for a practical, proactive and self-motivated individual who is able to build relationships and communicate effectively with clinicians, healthcare practitioners, patients and families. 

Urdu / Punjabi speaking

Community Connector Posts x 2

£ 21,589 pro rata starting salary + 5% pension

1 x 15hrs per week maternity cover post            1 x 24.5hrs per week post

Have you got what it takes to join our award winning team?

A Community Connector provides short term interventions for people who are isolated, experience mental health problems or who have had a sudden crisis in their lives which results in their needing support to access community activities. You will work closely with GP Practices and health professionals taking referrals and ensuring a joined up approach to health and social care

The successful candidate will also have excellent interpersonal skills and the energy and persistence to see tasks through to successful completion as they work within this developing service.

For full details please visit our website 

The closing date for applications: 12 noon on 11th June 2020

Interviews: To be held on Wednesday 17th June 2020            

About the role

We're seeking an experienced Project Worker who is passionate about working with kinship carers and issues affecting children on the edge of the care system in order to transform the support they receive. We're looking for someone who has the interpersonal and communication skills to perform their role sensitively and creatively, and who is able to work collaboratively with local authorities across West Yorkshire (specifically Bradford and Calderdale) who have commissioned our service to support special guardians.

Who we’re looking for:

Kinship carers are at the heart of what we do, so you’ll be absolutely committed to the work of Grandparents Plus and passionate about making a difference to the lives of vulnerable families. An experienced and thoughtful Project Worker, you’ll work in partnership with the team, our kinship carers and local authorities to deliver a sensitive and creative service.

Calm, practical and empathetic, you’ll strive to achieve the best impact for our kinship carers and the organisation. Confident working independently and able to respond and adapt to change positively, you'll demonstrate strong group facilitation skills, along with experience of facilitating remote support. You’ll also need excellent administration skills, balancing our reporting requirements and database input with the practical needs of the kinship carers.

This can be a tough role as you’ll be hearing stories from carers in crisis. As a team, we make time to make sure your wellbeing is also looked after and that we support each other.

About Grandparents Plus – the kinship care charity

Kinship care often begins in crisis - a child whose parents are unable to care for them, for whatever reason. It’s frightening, confusing and heart-breaking.

Instinctively, a loved one steps in – a grandparent, brother, sister, aunt, uncle or family friend. They are now a kinship carer, bringing up the children they love. There’s no chance to prepare. Plans are pushed aside. Relationships, jobs and savings are sacrificed.

It’s life-changing and challenging raising children who’ve lost their parents, but kinship carers do it without a thought for themselves because they put the children first.

And it’s a fight to get support. Kinship families raising over 200,000 children are on the brink of going under because there’s no recognition or support. They feel invisible. They are desperate.

At Grandparents Plus we know how hard life can be for kinship carers. But we’ve seen the amazing things they’re capable of with someone by their side. With the right support, children raised in kinship families flourish.

That’s why we support, connect and campaign. To keep kinship families stronger by keeping them together.

We use our experience and expertise to change lives. We are supporting kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.

We connect carers together in our national community and network of local support groups, to share experiences so they don’t have to face the fight alone.

We help professionals understand kinship families and improve support for them. And our research and campaigns make sure kinship care is understood and government knows what changes are needed.

We’ll not rest until the recognition and support is there for every kinship family.

We’re a friendly team, passionate about doing good, better.

If this also sounds like you, join us.

Closing date: Noon on Wednesday 3 June

Interview date: Wednesday 10 June

You’re a qualified RMN with NMC registration and a good understanding of care plans and named nursing systems. All you need is the perfect environment to put your skills to great use. Welcome to Richmond Fellowship as a Registered Mental Nurse.

The team at Moor View Care Home in Halifax, a registered care home providing 24 hour nursing care, need your help. Your challenge? To help deliver excellent nursing care and support to clients and make sure our services are of a consistently high quality. We’ll also rely on you to strive to meet each individual’s needs and aspirations and encourage a participative environment that enables residents to gain increasing independence and develop their full potential. Taking special responsibility for allocated clients/residents by helping them formulate and pursue a positive personal development programme will be important too, as will supervising volunteers and less experienced staff.

Ideally with some nursing experience in residential work or a related field, you’re used to carrying out practical duties and supervising others and committed to meeting client needs. The ability to prioritise and plan work and deal effectively with personal stress is also essential, as is a desire to develop. What’s more, you have excellent communication and team working skills and are comfortable being part of a flexible rota system that includes weekends, evenings, waking nights etc.

We have two permanent positions available at 37.5 hours per week each.

We would welcome applications from both Registered Mental Nurses and Registered General Nurses. 

The salary for this post is in accordance with Agenda for Change, Band 5, salary scale £26,970- £30,615. In addition, the successful candidates will be paid a £1,500 Golden Hello payment.

This is a rolling recruitment process, shortlisted candidates will be interviewed as and when they apply.

In return, you can expect some great benefits, including 25 days' holiday, contributory pension scheme, employee assistance programme and childcare vouchers, plus exceptional professional development and training opportunities.

So, get inspired today. Visit our website and take the first steps towards a more fulfilling career.

Richmond Fellowship is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone.

Leeds Cares is the charity of Leeds Teaching Hospitals NHS Trust, one of the largest NHS trusts in the country and the largest provider of specialist regional and national services. The Trust comprises seven hospitals and a dental institute including Leeds General Infirmary, St James University Hospital, Leeds Children’s Hospital and Leeds Cancer Centre.

From the heart of Yorkshire, on a local, regional, national and international platform, Leeds Cares is dedicated to supporting and enhancing the highest standards of healthcare and patient and family wellbeing, from pioneering and life-saving front line clinical care to ground breaking and novel research and innovation, supporting the communities we serve to live fulfilling and healthy lives.

We are seeking a highly motivated individual to provide high quality administrative support for a range of governance and compliance matters to help the Charity to meet its regulatory requirements.

This is an exciting time to join the friendly team at Leeds Cares which has ambitious plans to provide exceptional healthcare for all in our communities and is about to embark on a £30 million capital appeal.

You will have excellent administrative and organisational skills, a flexible attitude and be able to co-ordinate a wide range of tasks to tight deadlines. You will possess highly effective interpersonal and written communication skills, excellent attention to detail and above all a positive and proactive attitude and a keenness to learn.

The aim is for our workforce to be truly representative of all sections of society, and for every employee to feel respected and supported to perform at their best and achieve their full potential. Applications are welcomed from full time and part time applicants.

To apply please submit a CV and Covering Letter which evidences how you meet the person specification. For an informal conversation about the role please get in touch with Catherine Smith, Governance, Compliance and Risk Manager, whose contact details are at the bottom of the job description.

Bank Support Worker

Are you currently looking for a job that offers flexibility in between personal commitments or during educational study? Are you interested in gaining valuable workplace experience and making a real difference in young people’s lives? Maybe a role as a Bank Support Worker is the next step for you?

Our client is currently looking for kind, caring and friendly people to join their professional team as a Bank Support Worker. Experience is not essential and full training will be provided but understanding the issues young people face in their daily life will really help to make a difference.

You will join their Bank Team on a “Zero Hours Contract” supporting their Residential Home in Huddersfield working flexible shifts that fit around your personal life.

Company Benefits
· Competitive pay (£9.54 p/h)
· 22 days holiday + 8 bank holidays
· Excellent Learning and Development opportunities (NVQ Level 3 in Adult Health & Social Care)
· Enhanced company pension
· Enhanced maternity/paternity leave
· Paid Induction (Running over 7 days)
· Free on-site parking
· Paid Enhanced DBS check
· Employee Assistance Programme / 24-hour Counselling Service
· Online shopping discounts, free eye tests and various other benefits
· The opportunity for internal promotions & progression
· Refer a Friend Scheme (Up to £500 per referral)
· Regular social events and recognition schemes (‘Employee of the year awards’, Summer & Christmas parties)

Your role as a Bank Support Worker
· Carry out direct and indirect care of young people with complex mental health needs
· Work in a team, giving the highest standard of care possible to the young people.
· Closely follow individual care plans and support young people with education, shopping, and social and leisure activities.
· Carry out multiple interventions involving the delivery of care to young people
· Promote independence amongst the young people
· Provide support, advice and information to the young people, parents and other carers
· Carry out further duties as per our attached document (Writing reports, general office admin etc)

Requirements of a Bank Support Worker
· Flexibility - Your role will involve working shifts including sleep ins/weekends/Bank Holidays
· Good verbal communication skills and the ability to listen to others
· Good written skills and the ability to write basic reports and record information accurately
· IT Literate (Able to write emails and use Microsoft Office)
· An understanding of the issues around confidentiality
· An understanding of safeguarding
· Professional working boundaries between staff and service users
· Ability to remain calm in emergencies, supporting others during difficult situations

Desirable Criteria
· Full UK Driving Licence
· NVQ Level 2 qualification or equivalent in Care
· Previous experience of working with young people who have mental health needs

Due to the current climate regarding the Covid-19, all of their interviews are now taking place as a Video/Audio Interview over Microsoft Teams.

Training will be carried out at the beginning of each month over 7 days covering First Aid, Safeguarding and Therapeutic Risk Management and breakaway techniques. This is paid for along with travel expenses.

The closing date for this position is Sunday 7th June, so if you are interested in developing and supporting young people and young adults with complex difficulties then please ensure you apply before this date.

They reserve the right to close the advert early, should they appoint a suitable candidate.

Our client operates a safer recruitment process and as part of this process the successful candidate will be subject to an enhanced DBS check.
They are an equal opportunities employer who values diversity and positively encourages applications of all ages from all sections of the community.

Lockdown has brought a number of serious issues to the foreground for society's most vulnerable; victims of domestic abuse and violence are much greater risk at home with their abusers. We're looking for a talented and passionate Fundraiser with skills and experience across the income generation spectrum to help this phenomenal Yorkshire charity meet the increased need for their services.

The charity's plan has always been to diversify their income portfolio, so this is a permanent opportunity playing a key role in futureproofing the organisation. There is now a pressing need to find sustainable ways to fund their core services with rising demand for their help.

Currently funded mainly by commissioned services, local authority funding, trusts and foundations, so you'll need to be a strong bid and grant writer with an excellent track-record of success. The charity wants to explore fundraising from individuals and local corporates too, so the best fit for this role would be a good all-rounder with a mixed skillset across a range of income streams.

As the charity's sole fundraiser, you'll work creatively and with autonomy to develop new initiatives, working closely with the senior leadership team to develop a strategy for the future.

Who are you?
* You're a solid bid and grant writer who thrives working to targets and manages their own pipeline
* You're a connection-led fundraiser who can steward supporters and nurture relationships to maximise their potential
* Ideally, you'll have some knowledge and experience across other income streams (community, corporate, individual giving, major donor)
* You bring positive energy by the bucket load and encourage those around you to do the same
* You think strategically and see the bigger picture, as well as being someone who rolls up their sleeves and gets the job done
* You're proactive, imaginative and love what you do

Flexible life and family-friendly employer. For now, based from home with an expectation that you'd go back to an office a couple of days a week (or more) when able.

For lots more detail on this role, please send a copy of your CV to our Yorkshire consultant, Amelia Lee: [email protected]

We're working on this opportunity on a rolling basis, so please get in touch ASAP to avoid disappointment.

Charity People actively promotes equality, diversity and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We want to do this because we know greater diversity will lead to even greater results for the charities we work with.