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Citizens Advice Broxtowe
NG16, Nottingham 7.39 miles
£26,000 per year pro rata
Page 1 of 1
Home-based
NG16, Nottingham
£26,000 per year pro rata
Contract, Part-time
Job description

Citizens Advice is in the second year delivering the Help to Claim service. Helping people make a claim for Universal credit and supporting them with issues relating to their claim up to their first correct payment. As part of this, the organisation set up a network of 31 Best Practice Leads to gather and share learning about how Universal Credit and the Help to Claim service is performing, develop relationships with relevant stakeholders and share ideas and best practice. 

The role will work across a Jobcentre Plus district (Nottinghamshire, Lincolnshire and Rutland) to improve people’s experience of Universal Credit as well as feeding into national Help to Claim workstreams, to improve the Help to Claim service, and the national Policy team to support influencing around Universal Credit. Due to current circumstances, all external  meetings are currently held via Google Meet and the location at which the role will be based to be discussed at the interview.

If you wish to be considered for this innovative exciting opportunity you will need to demonstrate the following skills-

  • Proven ability to analyse complex information and make decisions/formulate recommendations quickly, communicating information clearly and accessibly.

  • Excellent interpersonal and communication skills including the ability to deliver presentations and build relationships with staff at all levels

  • Proven ability to influence and negotiate with senior managers, executives and external stakeholders.

  • Proven ability to plan and work effectively under pressure to deadlines.

  • Willingness and ability to work occasional unsocial hours and undertake some travel throughout the UK with some overnight stays.

  •  IT proficiency including competent use of Google and Microsoft Office

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More about Citizens Advice Broxtowe
About
Citizens Advice Broxtowe

We provide free, confidential and impartial advice and campaign on big issues affecting people's lives. Our goal is to help everyone find a... Read more

Posted on: 29 May 2020
Closing date: 08 June 2020
Tags: Communications, PR,Policy/Research

The client requests no contact from agencies or media sales.

Job closes in 3 days
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