Executive support and database officer jobs

About the role

Medical Aid for Palestinians (MAP) is responding to the largest emergency in our 40+ year history. Over the last two years support for our cause has seen significant growth in income as tens of thousands of supporters have joined MAP, including individuals, trusts, foundations and corporates. Our challenge now is to retain this interest and ensure we sustain income as we respond to the ongoing emergency and the longer-term health of Palestinians over the coming years. With an ambition to be a £50m organisation by 2028, the supporter operations and insights team will play a vital role in enabling over one million Palestinians to access improved healthcare annually by 2028.

We’re looking for a strategic and people‑focused leader to head up our Supporter Operations and Insights team. A newly expanded team, this senior role will ensure our supporters receive an outstanding experience, while overseeing supporter operations, supplier management, data quality and insights. You’ll work closely with Fundraising and Finance colleagues to ensure income is processed accurately; deliver insights that drive decision‑making; and ensure operations are compliant and effective.

Many of our systems and processes are on a journey to be made fit for purpose, including a new CRM (MS Dynamics) which is currently being implemented with the support of the Digital, Data and Technology team within the Chief Operating Officer’s team.

If you’re an experienced leader with a passion for supporter experience and a commitment to MAP’s mission and values, apply now. We will be reviewing applications as we receive them.

What is the role about?
This role leads the teams that look after our supporters behind the scenes and on the front line. You’ll make sure every supporter has a positive experience, that donations are handled accurately, and that we use data and insight to continuously improve how we work.

What will you be responsible for?
You’ll lead supporter care, operations and the performance and insights teams, manage key suppliers, work closely with Finance on income reconciliation, and turn data into insight that shapes fundraising decisions. You won’t manage the CRM system itself, but you’ll work closely with the CRM Technical lead and Head of Data and Insights to ensure supporter needs are met as we continue to embed a new CRM.

Who is this role for?
This role is ideal for an experienced leader, or manager who has the potential to step up, and is from a charity or customer‑focused organisation. You will enjoy improving supporter experience; strengthening operations; and using insight to drive results — all while contributing to MAP’s work dedicated to the health and dignity of Palestinians living under occupation and as refugees.

How to Apply

Please submit your CV and Supporting Statement (no longer than 2 sides of A4) before the deadline of 9:00 am GMT on 16th February 2026 on our career's page.

Interviews will take place: 1st stage on Microsoft Teams w/c 23rd February and 2nd stage in person w/c 2nd March 2026.

If you have any questions, or reasonable adjustment requests at any point in the application and recruitment process, please contact recruitment team. 

Equal opportunities

MAP aims to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Background checks

As an organisation MAP is committed to the welfare and protection of children and vulnerable adults. MAP will conduct appropriate background and references checks. Link in that safeguarding and ethical conduct.

Disclaimer
 
**MAP reserves the right to close this advert before the confirmed closing date when we are in receipt of sufficient applications.     
 **We would therefore advise interested applicants to apply as early as possible. Due to the high volume of applications, we receive, we are unable to respond to every application. If you have not heard from us within two weeks of the deadline, then you have not been successful in shortlisting

Human Resources Manager (maternity cover)

Salary: £45,000-£50,000 / year

Location: Our offices are in Toynbee Hall, East London, but we welcome applicants from across the UK who do not wish to relocate. You should be willing to travel to our London office for team and project meetings up to six times per year. Project related travel costs will be reimbursed

Hours: Four to five days a week (flexible – minimum 28 hours/ week). The Young Foundation supports a 4.5 day working week and staff work this, wherever possible (pro rata for those working less than a 35-hour week)

Contract: Up to one year fixed term contract. Start date March 2026

Benefits: 25 days annual leave plus three office closure days between Christmas and New Year. We also provide two wellbeing days per year. Staff are signed up to one of two pension schemes and access a personalised well-being budget through Better Space. All employees also have access to our Employee Assistance Programme.

About The Young Foundation

The Young Foundation is a not-for-profit organisation driving community research and social innovation. We bring communities, organisations and policymakers together to understand the issues people care about and support collective action to improve lives. We involve communities in research and innovate together to inspire positive change.

About the role

We are looking for an experienced HR professional to lead and run the HR function at both a strategic and operational level, providing expert guidance and leadership across the organisation. You will provide high-level support to the Chief Executive and Chief Operating Officer, ensuring the timely and effective delivery of HR services, both internally and with external partners.

This role is particularly suited to a confident, adaptable HR leader who can support and guide the organisation through a period of significant change, including the transition to a new CEO. You will play a key role in shaping organisational culture, embedding change initiatives, and ensuring HR strategies align with business objectives and values.

The successful candidate will combine strong operational HR expertise with strategic insight, acting as a trusted advisor to senior leaders while maintaining high standards of governance, compliance, and employee experience.

About you

We are recruiting an experienced Human Resources Manager with a strong track record of providing strategic HR leadership at a senior level, ideally within the charity or social impact sectors. You should have extensive experience in employee relations, performance management, and organisational development, with the ability to advise senior leaders and resolve complex HR issues with discretion and professionalism.

This role would suit a motivated self-starter with a passion for the work we do, someone who can work independently while also influencing and collaborating with senior teams and trustees. You will have a deep understanding of inclusive recruitment, employment law, payroll, pensions, and HR systems.

You should be a proactive, CIPD Level 7-qualified professional (or equivalent senior-level experience) with the ability to embed equality, diversity, and inclusion into all aspects of HR practice. Strong stakeholder management, strategic thinking, and the ability to turn people insights into actionable organisational improvements are essential.

Process

This is a two-stage application process. The first stage will involve an interview, and the second stage will consist of an interview and a potential task.

First stage interviews will take place w/c 2 February 2026 (online via MS Teams)

Second stage interviews will take place w/c 9 February 2026 (In-person at our office). There might be an opportunity for final candidates to meet the incoming CEO.

The Young Foundation is an equal opportunities employer and as part of our commitment to increasing the diversity of our team we actively encourage people from Black and Ethnic Minority or other under-represented groups to apply for this role. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

You must have the right to live and work in the UK. Applicants who require a work permit in order to take up employment will not be considered.

You will hold an integral role at the DEC for accurately and efficiently managing DEC’s accounting function, ensuring compliance with charity and donor regulations. You will oversee budgeting, grant management, and donor reporting with transparency and accuracy. You will provide financial insights to support cross organisational projects and program delivery and hold a key role in developing and implementing financial strategies that align with our vision and strategic planning.

About You

You will be a confident communicator, who can engage with diverse internal & external stakeholders, including funders and partners, creating a collaborative approach to meet varying commitments. You must be ACA/ACCA/CIMA qualified (or equivalent) with senior finance leadership experience in the non-profit or NGO sector and demonstrate strong understanding of charity accounting standards and donor compliance requirements.

Key Responsibilities

Financial Processes

• Ensure accurate income/expenditure recording, bank reconciliations, and daily donation processing.
• Manage monthly accounting routines, prepare management accounts, and lead budget/forecast reviews.
• Coordinate annual and strategic budgeting, financial reporting, and analysis.
• Oversee income reconciliation across multiple streams and liaise with fundraising teams.
• Review and process drawdown payments to member agencies.
• Maintain and update accounting systems and support procurement processes.

Financial Controls

• Lead annual accounts preparation and audits; ensure regulatory compliance.
• Manage pension schedules and benefits compliance.
• Ensure tax compliance (VAT, Corporation Tax, Employment Taxes).
• Audit gift aid claims and maintain robust financial control environment.
• Update financial policies, procedures, and systems, support due diligence standards.

Financial Analysis & Reporting

• Oversee appeal finances, income tracking, and fund allocation.
• Coordinate governance processes (e.g., Indicator of Capacity) with member agencies.
• Monitor legacy income and liaise with fundraising/legal teams.
• Deliver annual report and accounts; produce reports for executive team and committees.

Leadership & Team Management

• Deputise for the Director of Finance and Resources.
• Prepare papers for finance committees and membership groups.
• Oversee finance team members and provide leadership support.

If you have used Sun Accounts (Infor SunSystems Cloud) or similar, have worked within a UK charity context and dealt with restricted funds, have prepared budgets, annual accounts and monitored cash flow and treasury management, then we would love to hear from you.

The DEC is an equal opportunities employer and provides opportunities to learn and grow in an inclusive, supportive, and productive environment. We encourage applications from anyone who can meet the criteria, regardless of gender, race, age, disability, sexuality, or religion.

How to apply

If you have the skills and passion for this role, please apply by 9am, Thursday 29th January 2026.

We are unable to support applications for our vacancies if you do not have the right to work in the UK.

The DEC is committed to the safeguarding and protection of children and vulnerable adults and participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from successful applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. 

By applying, the job applicant confirms their understanding of, and consent, to these recruitment procedures.

About the DEC

The DEC is made up of 15 member charities who are experts in humanitarian aid and specialise in different areas of disaster response. They come together to speak in one voice and make fundraising more efficient when we launch an appeal. Our members fund our running costs, and we give them back the money we raise in our appeals to carry out their vital work.

About us

Community Foundations for Lancashire and Merseyside (CFLM) is a leading local charity that connects people, businesses and partners with the grassroots projects making a real difference across our region. We manage charitable funds, support community initiatives, and drive meaningful, measurable impact across Lancashire and Merseyside. Our mission is simple: strengthen communities, empower local people, and create lasting change where it’s needed most.

Role Summary

This role brings together operational leadership, executive support, and administrative coordination. You will ensure the organisation runs efficiently day-to-day while also driving longer‑term improvements that support CFLM’s strategic goals - including achieving annual surpluses and meeting ambitious income targets.

As the operational lead, you will work closely with colleagues across all departments and manage key relationships with external providers in HR, IT, and facilities. You will also play a central role in governance processes and provide high‑quality administrative support to the CEO and Deputy CEO.

Projects you will lead on include completing UKCF Quality Assurance and implementing the UKCF CRM (Salesforce) system.

Please see the full job description and Person specification.

About us

East Suffolk Trust is a new grant-giving charity dedicated to supporting nature and people in East Suffolk. Backed by a long-term commitment of at least £78m from Sizewell C over 70 years, we aim to make East Suffolk one of England’s most ecologically diverse and resilient areas. By 2028, we want to lead the way in investing in nature and people, empowering communities and transforming landscapes.

About the role

As our Funding Officer, you will support the day-to-day delivery of our funding programmes, providing high-quality support to applicants and grantees. You will manage grants data, assist with administration, and help raise our profile through social media. This hands-on role is varied and engaging, including in-person and virtual work, site visits to see funded projects in action, and opportunities to spend time outdoors experiencing the impact of your work first-hand.

This is a unique opportunity to join a mission-driven organisation at the very start of its journey. You’ll work closely with the Chief Executive and Board, shaping how we operate, engaging with communities, and seeing the impact of your work on nature and people across Suffolk.

What we offer

• A chance to shape large-scale funding decisions in a new charity and grow with the organisation as it develops
• A salary of £30-£35k per year
• Pension scheme with generous employer contributions
• 28 days annual leave plus bank holidays
• Supportive working environment
• Hybrid working, with at least two days per week in our Halesworth office
• Flexible working options

How to apply

Applications should be submitted via our online portal. You will be asked to upload your CV, and to write a supporting statement (max 5000 characters) explaining how you meet the essential and desirable criteria listed in the attached job description.

We welcome the thoughtful use of AI tools to help structure or refine your supporting statement. However, applications that are entirely generic or AI-generated often lack the personal insight and specificity that make a candidate stand out, and are less likely to be successful. The strongest applications will reflect your own voice, experiences, and ideas, showing why this role excites you and how you could make an impact at East Suffolk Trust.

Interviews are expected to take place w/c 23rd February 2026.

Application deadline: Wednesday 11th February 2026, 17:00 GMT

The BE Support Trust is recruiting for a Fundraising Officer (Part Time).   We are seeking a strategic, motivated, and relationship-focused Fundraising Officer to help us diversify income and grow our fundraising activity.

What you will do

• Develop and deliver an annual fundraising plan aligned with strategic priorities.
• Research new funding streams and produce pipeline/KPI reports.
• Prepare high quality trust, foundation and grant applications.
• Build and manage corporate partnerships and sponsorship proposals.
• Lead fundraising elements of charity events and community activities.
• Support donor stewardship and maintain accurate CRM/Gift Aid records

What you will bring

• Demonstrable fundraising experience
• Excellent writing and bid/proposal development skills
• Strong relationship abilities
• Organisational confidence managing multiple deadlines

Why Join us

• A small supportive and committed team
• Meaningful work where you see the impact everyday
• Opportunity to shape fundraising in a growing charity
• Flexible working and part-time structure

Applications reviewed on a rolling basis.

Harris Hill is delighted to be working with Liverpool Zoe’s Place (LZP) to recruit its first Chief Executive Officer.

Zoe's Place was founded in Liverpool in 1995 as the first hospice in the UK specifically providing for the needs of babies and younger children. Liverpool Zoe’s Place (LZP) was established in December 2024 and took over full responsibility for the management of the hospice on May 1st 2025. In late 2024 the people of Liverpool, the North West, and even further afield helped us to raise more than £7,000,000 to secure the future of our hospice, and to build a state-of-the-art new facility in West Derby.

Our team of specialist nurses and healthcare assistants are supported by a wide range of other healthcare professionals to provide respite care, therapies and bereavement care to babies and children with life-limiting and life-threatening conditions, and their families.

As Chief Executive, you will:

· Bring inspirational leadership to the LZP.

· Manage, plan and implement LZP’s strategy.

· Ensure the Hospice provides and promotes excellent clinical care.

If you are inspired and excited by what Liverpool Zoe’s Place does, we’d love to hear from you.

Job title: Chief Executive Officer

Salary: £75,000 - £80,000 p.a.

Contract: Permanent / Full-time

Location: Zoe's Place, Yew Tree Lane, West Derby, Liverpool, L12 9HH

How to apply:

Please review the Recruitment Pack for further information about Liverpool Zoe’s Place, the CEO position and for details on how to apply.

Closing date for applications: 9am, Friday 13th February 2026

Both Liverpool Zoe’s Place and Harris Hill operate an equal opportunity policy and commit to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Location: Contracted to our Peterborough office with the flexibility for hybrid working
Salary: £25,500 - £27,500 depending on experience
Contract Type: Permanent
Full time: 37.5 hours per week (Monday – Friday)
Benefits: We want all our employees to feel valued and engaged and are committed to offering a positive working culture along with a good work-life balance. As well as ensuring we pay our employees fairly, we offer the following benefits: Flexible working, Generous annual leave, Private Medical Insurance, including dental and optical, Pension Scheme, Sick Pay, Death in Service, Employee Assistance Programme, Bike Loan Scheme, Cycle2Work Scheme, Eyecare, Discount Portal.

Closing date: Wednesday 4 February 2026. We may extend the advert, but please apply as soon as possible.

Telephone interviews will be held week commencing 9 February 2026

Interviews will be held week commencing 16 February 2026 in our Peterborough office

No agencies please

Be a part of an energetic and vibrant team who are driven by the desire to improve the lives of people living with kidney disease. Our vision is the day when everyone lives free from kidney disease.

The supporter engagement officer will deliver exceptional, personalised telephone engagement with supporters, donors, event participants and prospects. You will lead on inbound and outbound fundraising and stewardship calls, strengthening supporter relationships, generating income, and ensuring every caller feels valued, informed and motivated to continue supporting our work.

With experience of working in a telephone fundraising or telephone-based customer service role, you will have an understanding of fundraising principles and donor stewardship practices.

A keen eye for detail is essential as the role will involve database management whilst supporting a busy, successful fundraising team, ensuring donors and their gifts are accurately acknowledged, recorded on the database to enhance the supporter experience.

If you are interested in the position, please complete the online application form and submit together with your CV.

We are committed to providing equal opportunities for everyone and encourage applications from all sections of the community.

About Kidney Research UK:

Kidney Research UK is the leading charity in the UK focused on funding research into the prevention, treatment and management of kidney disease. Our vision is the day when everyone lives free from kidney disease and for more than 60 years the research, we fund has been making an impact. But kidney disease is increasing as are the factors contributing to it, such as diabetes, cardiovascular disease and obesity, making our work more essential than ever.

At Kidney Research UK we work with clinicians and scientists across the UK, funding and facilitating research into all areas of kidney disease. We collaborate with partners across the public, private and third sectors to prevent kidney disease and drive innovation to transform treatments.

Over the last ten years we have invested more than £71 million into research. We lobby governments and decision makers to change policy and practice to ensure that the estimated 7.2 million people living with all stages of kidney disease in the UK have access to the most effective care and treatment, and to make kidney disease a priority.

Most importantly, we also work closely with patients, ensuring their voice is heard and is at the centre of everything we do, from deciding which research to invest in to how we plan our priorities and our work across the charity.

Those patient contributions are vital, always helping us and our partners to understand what life is like with kidney disease, always ensuring we see the patient behind the treatment and always reminding us that behind every statistic and every number is a person – the patients and the carers who inspire our mission and push us forward to make a difference and change the future of kidney disease.

You may also have experience in the following: Supporter Engagement Officer, Fundraising Officer, Donor Engagement Officer, Supporter Care Officer, Fundraising & Stewardship Officer, Donor Relations Officer, Telephone Fundraising Officer, Supporter Services Officer, Individual Giving Officer, Donor Stewardship Officer, Supporter Experience Officer, Charity Fundraising Executive, Fundraising & Engagement Officer, Supporter Development Officer, Fundraising Customer Service Officer, Charity, Charities, Third Sector, Not for Profit, NFP, etc.

REF-226 232

• Salary: London £76,431 gross per annum/Berlin €100.221,12 gross per annum

• Location: Berlin or London

• Contract Type: Indefinite

• Hours: Full Time

• First Interview Dates: Week beginning 16 February 2025

About the role

Are you a senior fundraising professional with international experience? At ClientEarth, we are looking to hire an experienced and strategic Head of Philanthropy to lead the development and delivery of our global philanthropy programme. In this senior leadership role, you will guide a talented, geographically dispersed Philanthropy team, build deep relationships with major donors across Europe, the US and Asia, and drive income growth.

Meet your Manager

In this role, you will be managed by Hannah Braithwaite who is based in London. Hannah is responsible for leading ClientEarth’s fundraising efforts for its growing portfolio of programmes. Hannah has dedicated her career to raising funds and resources for climate and nature causes. With a degree in Zoology from Sheffield University, Hannah combines her scientific background with her passion for the environment to generate impact with knowledge and credibility. Prior to joining ClientEarth Hannah has held a number of leading roles at prominent international environmental organisations, including Head of External Affairs at the UN Environment Programme World Conservation Monitoring Centre and Head of Trusts and Foundations at Fauna & Flora.

Main Duties

• Develop and implement the global philanthropy strategy as part of the overall fundraising strategy, liaising with senior leadership, programme leads, communications and finance to ensure ClientEarth can maximise the potential income from major donors.
• Develop, implement and achieve relevant KPIs and financial targets for the philanthropy team and lead on the production of appropriate reports for senior management and the board of trustees.
• Using the strategy (organisational and fundraising) the Head of Philanthropy will personally manage and support senior staff on holding income-yielding high-level relationships.
• Manage relationships and drive strategy relating to our senior stakeholders such as the Development Board, Chair of the Board and act as a key facilitator and steward of relationships between foundation staff and key programme contacts.
• Set up and implement systems to review performance against set targets and objectives and monitor funder data and oversee the effective management of our database; 

See the job description (below) for a full list of duties for this role.

Role requirements

• Significant philanthropy management experience with complex funders
• Demonstrable experience of securing five and six figure, and multi-year gifts
• Good knowledge of donor and pipeline management and financial processes
• Experience of working with the most senior representatives of an organisation, including at CEO and Board level
• An interest in environmental issues such as climate change, conservation and air pollution

See the job description (below) for a full list of requirements for this role.

Note to candidates: We know that long lists of criteria can be daunting and that some candidates will not apply for a role unless they feel they are 100% qualified. If you feel you meet at least some of the essential criteria, we still encourage you to apply.

Further Information

Have a question about this job? Please visit our Careers site for advice on applying, FAQs, and more.

Flexible working:  We are proud to be a Flexa accredited Employer. Visit our Flexa Employer page for more information on our approach to flexible working. Our flexible working policy allows our people the choice to decide to work from home/another location in the country where their contract of employment is issued for 80% of their month, with the other 20% of their month being office-based  See our Benefits page for more as well as our flexible working FAQ.

ClientEarth values diversity and inclusion and the benefits this brings. We aim to appoint the most suitable candidate at all times and welcome applications from people from all different backgrounds. See our equity, diversity and inclusion journey page for more.

Please note that ClientEarth is only able to employ those who have the pre-existing legal right to work in either the UK or Germany.

ClientEarth is not a law firm and does not provide legal advice or legal services to third parties

Our Time Charity is seeking an experienced Development Manager to help grow and embed our early help and family mental health services across the UK.

This is a senior, outward-facing role focused on securing statutory income, developing high-quality tenders, and building strong relationships with local authorities, Family Hubs and strategic partners. A key priority will be positioning KidsTime Workshops as a recognised, commissioned early help offer within local authority family support systems.

Working closely with the CEO, you will identify high-impact opportunities, navigate commissioning processes, and help ensure more children affected by parental mental illness receive timely, preventative support.

This role is ideal for someone with experience in local authority commissioning, business development or statutory income generation, who understands early intervention and wants to use their skills to create lasting social impact.

To learn more about the role, responsibilities and how to apply, please download the full recruitment pack.

The Friends of Moorfields is a registered charity supporting the patients and staff at Moorfields Eye Hospital, a world centre of excellence for the specialist treatment of eye diseases.

The Friends provide a range of services to support the work of the hospital, including managing the trust’s volunteer service, health information hub and hospital shop.

The Position

The Financial Administrator is an essential role, responsible for assisting the Finance and Operations Manager in the development, administration, and financial management of this c.£500,000 a year hospital-based charity.

The successful candidate will be an all-rounder; someone who is comfortable working on their own initiative, is well organised, numerate, and who enjoys the challenges of supporting a small and friendly team. The successful candidate will be supported to grow and develop in this role, through an active approach to training and development, and through a positive and empowering working environment.

Key Accountabilities

1. To maintain good financial records.

2. Database Management and Member Support (incl. Peacock Lottery). 

3. Provide Administration support for The Friends Trustee Meetings, AGM and Other Events. 

5. Other General Administration Duties

Please download  our Job Description and Person Specification for full details.

Closing date 9am Tuesday 27th January, Interviews will take place Wednesday 4th and Thursday 5th February

NO RECRUITMENT AGENCIES PLEASE

As Finance and Operations Manager at Fight Bladder Cancer, you will play a pivotal role in shaping and building our finance and operational functions at a strategic level.

You will support all aspects of the charity’s work and development through the provision of strong financial assistance - ensuring accurate financial reporting, sales and other invoicing, bookkeeping, grant management and payroll management.

You will also take day-to-day responsibility for organisational administration. 

This role will involve close collaboration with our small team (currently 7.5 FTE) to ensure our day-to-day finance and operational requirements are met, working closely with the CEO and Board of Trustees to build greater financial resilience and strategic financial awareness within the charity.

You will be responsible for the line management of the part-time Office Manager and part-time Charity Administrator.

Overview

We are looking for someone who is energised and gains fulfilment from helping others, you will be the first voice that people hear when they call us and we want that person to be enthusiastic, pleasant, and helpful.

This role brings together office admin tasks which are steady and predictable, with handling calls, emails, and texts which mean every day can be a little different.

The ideal candidate will use quieter periods to prepare for busier times, helping the team respond to changes in demand. They will play a central role in supporting the team and improving how we work, helping to ensure people’s voices are heard in health and social care.

If you are a genuine ‘people person’ who wants to make a difference and support an excellent team to flourish, this may be the role for you.

Details

Title: Business Support Officer

Location: The Plex, 15 Margaret Street, Wakefield WF1 2DQ and Wakefield District

Reports to: Chief Officer

Type: Fixed Term 12 months

Working Hours: Part-time, 25 hours per week

Base: Office based over 4 to 5 days per week

Salary: £25,000 per annum (pro-rata - actual salary will be less as it is 25 hours)

Pension: 5% employer contribution

Office Location: The Plex, 15 Margaret Street, WF1 2DQ

Benefits include 28 days holiday per annum not including Bank Holidays (pro rata), access to mental health and wellbeing support through our employee assistance programme, and training and development opportunities.

Job description

Purpose

The Business Support Officer plays a key role in keeping the organisation running smoothly day to day.

They provide high-quality administrative and operational support, act as a first point of contact for members of the public, and support the team with admin tasks, data, reporting, and general office coordination.

This is a varied role suited to someone who is organised, approachable, and happy to support a small team by pitching in where needed.

Main duties and responsibilities

Administration and organisational support

· Provide efficient and reliable administrative support to the organisation.

· Maintain accurate online records, filing systems, and databases.

· Support meeting, panel and event organisation and administration, including scheduling, refreshments, agenda preparation, note-taking, and follow-up actions.

· Produce emails, letters, reports and spreadsheets, following Healthwatch branding guidelines.

· Manage stationery and office equipment, including ordering, stock keeping and maintaining register of assets.

· Provide an office management function for the organisation, including the day-to-day management of suppliers. This includes ensuring office supplies and stationery levels are maintained at appropriate levels.

First point of contact and signposting

· Act as the first point of contact for people contacting the organisation by phone and email.

· Respond to enquiries in a professional, empathetic, and timely manner.

· Carry out initial triage and signposting for people seeking advocacy support or general information about health and social care services.

· Ensure enquiries are accurately recorded and passed on appropriately in line with internal processes.

Data and reporting

· Use internal databases and systems confidently to input, maintain, and retrieve information.

· Provide support for the organisation to input and draw information from relevant CRM and data sharing systems – for            example, CiviCRM, and Microsoft Excel.

· Run simple reports from databases and spreadsheets, including regular monthly engagement or activity reports.

· Support data quality by ensuring records are accurate, complete, and up to date

· Assist with basic monitoring and reporting requirements for internal and external purposes.

Team support and collaboration

· Work collaboratively with colleagues to support delivery across the organisation.

· Be willing to support across different areas of work during busy periods or staff absence.

· Contribute positively to team culture, sharing information and helping colleagues where needed.

· Communicate effectively with internal and external stakeholders including commissioners, colleagues, Trustees and               members of the public.

· Uphold organisational values, policies, and confidentiality at all times.

See attached application pack for more details and person spec.

We’re looking for a Supporter Care Executive to join our team

Salary:  £28,390

Base: Central Edinburgh/hybrid

Hours: Full time and permanent.  35 hours a week (9am-5pm Monday to Friday, with a one-hour lunch break). The office is open 8am - 7pm daily and our hybrid working policy requires all full-time employees to work at least two days a week in the Edinburgh office. 

Benefits: 10% employer pension contribution; private medical insurance; employee assistance programme and counselling service; enhanced maternity/paternity/adoption pay; enhanced sick pay; 31 days’ paid holiday/year plus four paid winter public holidays; 2-weeks’ fully remote working/year; three days’ paid carer leave/year; death in service benefit; cycle to work and travel season ticket schemes.

To support the Team’s work-life balance, we work a nine-day fortnight where the charity is closed every second Friday.  

About the role and why we need you

This is more than a customer service role. As part of our sector-leading Supporter Care Team, you’ll be building meaningful relationships with extraordinary people, our supporters, known as Curestarters. Through warm, honest and respectful communication, whether you’re speaking on the phone, replying to an email or writing a letter, you can take pride in making supporters feel valued and connected to Worldwide Cancer Research.

We are looking for someone who is organised, has great attention to detail while being comfortable juggling a variety of tasks, knowing that strong administration is just as important as meaningful conversations. You’re motivated by doing things well, enjoy supporting fundraising activity, and understand that every interaction is an opportunity to strengthen loyalty and trust.

This role also includes administration of gifts supporters leave in their Wills; these tasks need to be handled with care and sensitivity. Prior experience in this area is not required, and full training will be provided.

As the first point of contact for Worldwide Cancer Research, you’ll be a positive ambassador for our Curestarters and our mission. You share our values and are motivated by the chance to play your part in starting new cancer cures.