Experienced benefits advisor jobs

BENEFITS

• Flexible working arrangements
• 40 days paid leave per year: 25 days annual leave, 8 bank holidays, 3 days between Christmas and New Year and 4 wellbeing days
• Strong commitment to professional development with a dedicated training budget
• Annual performance and pay progression reviews
• Up to 5% pension contribution
• Scope to take real ownership in a fast-growing charity
• Cycle to work scheme
• Employee Assistance Programme offering free therapy
• Work phone and laptop
• A supportive and inclusive culture with regular team social events

Settle is committed to increasing the representation of lived experience of the care system in our team. For this reason, care-experienced applicants who meet the essential criteria below are particularly encouraged to apply, and will be guaranteed an interview. Please refer to the final page of the job description to understand what we mean by the term ‘care-experienced’.

We’re looking to grow our delivery team with a brand new role that is responsible for processing the referrals we receive for the Settle Programme as well as holding assessment meetings as and when necessary. The successful candidate will also be a Senior Settle Coach holding a reduced caseload and using their frontline skills to work one-to-one with care-experienced young people across London.

For this role, we anticipate that you will spend 50-60% of your time processing and responding to referrals, including taking further steps to assess the needs of the young person who has been referred. To do this you’ll work closely with our Programme Management team, Business Development team and referral partners to ensure that we have all the necessary information to deal safely and appropriately with referrals. As this is a new role to the organisation, there will be scope to shape and influence the way this work is managed alongside your manager and our Chief Operating Officer.

We then anticipate you will spend the remaining 40-50% of your time as a Senior Settle Coach, working on the frontline, delivering one-to-one sessions with care-experienced young people across London. You’ll work closely with our partners to ensure the smooth delivery of our contracts and with the Programme Management team and Senior Partnerships Manager to support reporting on outcomes and regular partnership meetings.

You will report into a manager within the Programme Management team.

Candidates with experience of assessing and managing risk are encouraged to apply. Essential requirements include the ability to hold multiple perspectives alongside each other, ability to approach risk and need from a curious perspective, comfort and ability to escalate concerns as well as strong people skills. It is essential that the candidate has at least 2 years of frontline experience to fulfil the Senior Settle Coach requirements.

We are advertising this role on a hybrid basis; with travel into the office one or two days a week and travelling to deliver sessions across London for some of the rest of the week.

Job Title: School Careers Adviser

Location: Covering Kent, Medway, West Kent and Mid Kent Regions

Salary: £29,291 - £32,343 (FTE) depending on experience pro-rata term time only/ Term Time Only salary including annual leave is £25,175 - £27,802

Hours: Full-time (37 hours per week) or Part-time (22.2 hours - per week)

Contract: Permanent (Term Time Only)

Reports to: Senior Careers Adviser

 

 

About CXK

CXK empowers people to succeed in employment, education and training. The charity strives for a fairer society where everyone can grow and realise their potential. “The CXK Way” embodies the following core values:

Ethical – We work with professionalism, honesty and integrity

Passionate – We reach out enthusiastically to all who need out support

Innovative – We inspire, enhance and improve

Collaborative – We engage, support and share with others

 

Young Peoples’ Careers Service 

CXK is the lead provider of Personal Careers Guidance to young people in schools and specialist centres across Kent & Medway, where we provide independent Personal Careers Guidance, via our CXK Young Peoples’ Careers Service.

We provide this through a variety of creative and innovative approaches:

 

The Team

We are a diverse and welcoming team of advisers, who use a wide variety of creative methods to deliver personalised, client centred, personal careers guidance, ranging from one-to-one sessions through to group guidance, parents and options evenings, as well as focused talks and assemblies. We have minimal admin and keep our clients’ experience central to what we do, providing an inclusive service with individualised action plans, including the use of visual career maps, career cards and white boards, alongside more traditional approaches where appropriate.

We follow the CDI code of ethics and best practice for Action Planning (which names and recognises CXKs innovative work in this area):

The team is led by Chris Targett RCDP, who alongside his work at CXK, is the current Chair of the Careers Writers Association and co-author of the recently released Career Development and Inclusive Practice book, published by Trotman Publishing in partnership with the CDI.

The team is small but impactful. Feedback from our young people, that tell us about what our students valued regards our services:

• Helping young people understand their next steps
• Helping young people understand the options and careers choices they have
• Helping young people to know where to access further help, information, or support

The Role

The Careers Adviser will travel across Kent, Medway, West Kent and Mid Kent Regions to a broad range of school and college settings, delivering creative and inclusive Personal Careers Guidance, as well as assemblies and drop-in sessions as required.

Each student and each learning environment will be unique, so the opportunity lends itself well to candidates who enjoy traveling and working in varied locations, meeting people from diverse backgrounds, and educating people of all abilities.

You will routinely liaise with Careers Leaders and senior school/ college staff to arrange and deliver activities for students during the school day. Whilst most delivery will take place between 8:30am and 4pm, travel before and after these times will be required and occasional attendance at parents’ and options evenings will also be required, but you will be given time off in lieu where this is applicable.

We would require you to work five days-a-week, term time only, with a pro rata holiday entitlement. If you would prefer part-time only employment (minimum of three days a week), this can be negotiated.

 

Skills and Knowledge 

At CXK we are proud to be a disability confident and equal opportunities employer. We actively promote diversity within our workforce and welcome applications from all sections of the community.

 

Minimum Criteria 

• Level 6 (or above) Careers Guidance Qualification
• In possession of a full, clean UK Drivers Licence with access to your own vehicle

Essential Criteria

• Experience of delivering CEIAG in schools / colleges, face-to-face with young people Enthusiasm
• A willingness to deliver activities during school timetables; occasional evening events rebalanced via “time off in lieu.”
• Knowledge of Post 16 and Post 18 education and training routes for young people with and without additional needs and disabilities
• Adept at juggling activities and travel, emails and routine project admin; balancing school site work with homebased preparation and admin
• Experience of Microsoft products and ability to use them effectively, including Outlook, Excel, Word and PowerPoint
• A commitment to undertake all necessary training for the role

 

Employee Experience

A career with CXK is rewarding work enabling you to fulfil your potential. This eclectic and exciting role within the CXK Young Peoples’ Careers team, provides the opportunity for you to travel from home to various education settings, networking with teachers and careers educators across the Kent and Medway area. You will hone specialised skills and knowledge relating to Post 16 and 18 career pathways, including 6th Forms, colleges, study programmes, gap-years, entrepreneurship, university and apprenticeship routes whilst being a positive influence on young people’s lives.

CXK employee benefits include:

• CDI and professional register membership (RCDP) paid for by CXK
• Defined contribution pension scheme (matched by CXK up to 10% depending on length of service criteria)
• Flexible working
• Enhanced maternity and paternity leave
• Training and development programmes and opportunities
• Mental and physical healthcare initiatives and more

 

Recruitment Timeline

Vacancy closing date: Ongoing

Application review date: Ongoing

Interviews dates: From: Ongoing

Useful Information

Should you wish to have an informal conversation before submitting your application, please contact recruitment at cxk . org

Please note: Applicants will need to complete an enhanced DBS check and provide references before any offer of employment is made.

All applications must be submitted online via our portal.

Are you a strong marketer who can help us achieve our vision of making legacy giving a social norm across the UK?

At Remember A Charity, we're looking for a marketer with exceptional communication and planning skills, who will be inspired by the opportunity to play this key role in a small but dynamic team.

Remember A Charity (part of the Chartered Institute of Fundraising)

Hours: Full Time (35 hours per week). Requirement to work outside of regular office hours occasionally, as required, with time off in lieu.

Key benefits:

• Leave: 25 days per year (rising to 30 with service) + bank holidays.
• Pension scheme: After probation ends, we offer up to 7.5% employers’ contribution to our stakeholder pension scheme.
• Enhanced sick pay from day one.
• Great work/life balance through flexible and remote-first working.
• We also focus on staff wellbeing, training and development and support you with your volunteering.
• See our benefits list for all other details

Location: This is predominantly a home-based role, coming into the office in Bermondsey, London 1 day per week. Occasional travel will be required to scheduled meetings/training/events.

The Chartered Institute is proud to be an equal-opportunity employer committed to a diverse and inclusive workplace where we can all be ourselves and succeed on merit. We particularly welcome applications from those who are significantly underrepresented in our sector, such as Black, Asian, people of colour, or from a specific minoritised ethnicity, neurodivergent, oppressed, or marginalised individuals or groups.

About us

Remember A Charity

Remember A Charity is a vibrant behaviour change campaign that aims to inspire the public to leave a charitable gift in their Will. Working collaboratively, the campaign’s mission is to do what no organisation can do alone, growing the legacy market and normalising charitable gifts in Wills.

Why grow legacy giving? Charitable gifts in Wills are one of the largest sources of voluntary income in the UK, raising £4.5 billion for good causes each year. As such, it’s a crucial source of income for thousands of charities, particularly in the current economic climate.

Established in 2000, Remember A Charity now represents almost 200 member charities, who work together to drive change through inspiring consumer campaigns, strategic partnerships with solicitors, Will-writers and professional advisers, and by lobbying government to enhance the wider legacy giving environment. The consortium encompasses a diverse range of charities, giving them the platform, resources and guidance to maximise their legacy fundraising. Remember A Charity works all year round to promote legacy giving, also running Remember A Charity Week each September as a central focal point for public awareness activity.

Our four key strategic pillars are:

• Inspiring the UK public to leave a charitable legacy
• Embedding legacy giving across Will-writing and estate planning
• Influencing government & decision-makers to protect and nurture the future of charitable legacies
• Equipping & enabling our members to maximise their legacy fundraising

Remember A Charity is part of the Chartered Institute of Fundraising and our goals align with its strategic priority of growing charitable giving.

Chartered Institute of Fundraising (CIOF)

The Chartered Institute of Fundraising is the UK's professional membership body for fundraisers, championing excellence, providing professional development and education, and fostering connections across the sector. We've launched a new ten-year strategy to tackle critical challenges like diminishing income, increasing demand for services, and issues such as fundraiser burnout and lack of investment that are impacting charities nationwide. We believe that every fundraiser should feel valued and nurtured.

This strategy focuses on four key pillars with clear five and ten-year targets: attracting, retaining, and nurturing fundraising talent to combat the "revolving door"; reframing the narrative to change perceptions of fundraising and drive investment; driving excellent fundraising practice, setting standards, ethics and guidance to build public trust; and fostering a culture that inspires more people to give to reverse declining donor numbers. Our ultimate aim is to double our impact in a decade, ensuring a sustainable future for both fundraisers and charities.

Role Background

This is a unique opportunity to use your creativity and marketing expertise to help charities across the UK grow their legacy giving and increase their resilience for the years ahead. The Marketing Manager will work within a small and talented staff team at Remember A Charity to expand its reach, grow its network and build engagement among its key audiences: charities, professional advisers and the giving public. The priorities for the Marketing Manager are to develop and deliver a marketing and communications plan in line with the campaign strategy.

Reporting Structure

Reports to: Lucinda Frostick, Director of Remember A Charity

Job Description

Job purpose: To lead and develop Remember A Charity’s marketing and communications programme, in line with our core mission of making legacy giving a social norm. This core focus of the role is on growing and engaging our audiences across the charity sector (members and non-members) and professional adviser communities (solicitors, Will-writers, wealth advisers).

The Marketing Manager will also contribute to the development of our consumer PR, marketing and digital programmes, led by the Director and Digital Communications Manager respectively.

This role would suit a confident and creative individual who is enthused by the opportunity of helping charities across the UK to grow and develop their long-term income. The successful candidate will work closely with the campaign’s members, professional advisers and, of course, colleagues within Remember A Charity and the wider CIOF.

Key Accountabilities:

• Lead the planning, delivery, and evaluation of marketing activities targeting charity sector and professional adviser audiences, aligned with organisational strategy and KPIs.
• Develop and deliver communications for charity members and Campaign Supporters.
• Collaborate with internal colleagues and external agencies to support the execution of consumer-facing marketing and PR campaigns.
• Create compelling assets and resources to support recruitment, engagement, and retention of members and professional partners.
• Ensure external communications and creative outputs are consistent with the Remember A Charity brand.
• Represent the organisation, exhibiting and/or presenting at relevant events or meetings.

​Responsibilities by area:

Charity sector

• Creation of promotional assets to support member acquisition and retention.
• Plan and deliver a dynamic member comms programme, including e-bulletins, impact reports and others.
• Help colleagues to coordinate and present at select member events.
• Manage sector-facing social media accounts (LinkedIn, X, and Bluesky).
• Support the Director with sector-facing editorial content.
• Gather and showcase member testimonials and case studies.
• Develop and promote guidance and resources to help members maximise their legacy fundraising.
• Enhance and develop the members’ area of the website, ensuring content is up to date and relevant.

Professional Advisers

• Responsibility for the marketing budget for professional advisers.
• Planning and delivery of marketing activity to grow our professional adviser network and maximise our impact, in line with our KPIs.
• Manage and grow the Campaign Supporter scheme for solicitors and Will-writers, delivering engaging communications and digital content that keeps charitable giving front of mind.
• Promote the importance of referencing the charitable option during Will-writing to professional advisers through events, direct marketing, social media, and advertising.
• Coordinate the campaign’s Legal Sector Advisory Group, organising quarterly meetings and fostering strong relationships with key stakeholders.
• Identify and pursue opportunities to engage wider professional audiences and influential groups within and beyond the legal sector, including but not limited to, wealth managers, Will-writing software providers, local government, regulatory and trade bodies (e.g. CILEX, CLC, NALP).
• Collaborate with CPD content providers to deliver training programmes on charitable Will-writing.
• Coordinate quarterly webinars for professional advisers on relevant Will-writing topics, working with internal and external partners.
• Create materials and promotional assets for professional advisers and campaign partners to equip them to advocate for legacies.

Consumers

• Contribute to the planning and delivery of consumer marketing and PR activity.
• Support members in making best use of the consumer-facing assets provided for them to use during Remember A Charity Week and beyond.
• Equip Campaign Supporters and Will-writing partners with resources to promote legacy giving during Remember A Charity Week and beyond.

All

• Collaborate with the team to review campaign activity and success measures against KPIs.
• Maintain and update website content for charity and professional adviser audiences.
• Uphold brand consistency across all external communications and creative outputs.

About You

Experience & Skills

• Experience of planning and delivering successful marketing programmes.
• Knowledge of the UK charity sector and/or legal market.
• Experience working in a customer-facing environment or dealing with a wide range of members and stakeholders.
• Effective presentation and networking skills.
• Familiarity updating webpages and using simple web-based design / delivery tools such as Canva and Mailchimp.
• Computer literacy (Word, Excel, PowerPoint etc.) and experience of using a CRM system,
• Budget management preferable but not essential

Attributes

• Confident and clear communicator, with strong writing skills and a creative solutions-driven approach.
• Excellent organisational skills, including the ability to work independently and prioritise, managing time effectively.
• Team player, but also a confident self-starter, able to work independently when necessary.
• A positive attitude, with the ability to keep calm when managing multiple projects.

Reflecting the CIOF’s values

Passionate: Takes immense pride in their work and is driven by a strong desire to achieve success for our mission.

Professional: Consistently champions and upholds the highest standards, operating with unwavering integrity and ethical conduct.

Enabling: Proactively supports others, feels empowered to take ownership, identifies effective solutions, makes sound decisions, and collaborates seamlessly across teams.

Enterprising: Demonstrates an openness to explore new solutions and is deeply committed to excelling in all areas of their work.

Respectful: Acts with honesty and fairness, consistently treating all individuals with consideration, dignity, and respect.

Circumstances

• Based in the UK.
• Able to work/travel outside office hours on occasions (i.e. attending conferences and meetings).

If you would like to discuss access requirements or have any questions about the role, please contact us directly.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Employment Advisor to play a pivotal role in our Employment Service in Barnet.

Sounds great, what will I be doing?

Employment Advisors are part of the employment team and work alongside clinicians to provide employment support to help clients remain in work, return to work, or find employment. This takes the form of personalised support for the client backed up by an action plan detailing the client's employment goals and the actions that the client, the therapist, and the agree to take to meet those goals.​

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for:

You have extensive experience in employment support and mental health, providing tailored vocational guidance through job searches, CV development, interview coaching, and job retention strategies. You have successfully supported individuals with mental health conditions to transition into or sustain employment, combining practical support with empathy and professionalism.

Your strong understanding of employment law, the Equality Act, and reasonable adjustments enables you to advise both clients and employers on workplace rights and obligations, ensuring appropriate support and inclusion. You are skilled in building partnerships with external organisations such as employers, Jobcentre Plus, community services, and clinical teams, fostering effective multi-agency collaboration to improve outcomes for clients.

Committed to a person-centred approach, you tailor interventions to meet individual aspirations and needs, using coaching and motivational techniques to empower clients toward achieving their vocational goals. You manage a diverse caseload efficiently, balancing multiple priorities while maintaining accurate records, monitoring outcomes, and meeting service performance targets.

Additionally, you possess a sound knowledge of welfare benefits and related support systems, including “better off” calculations, and can effectively signpost clients to services such as housing, financial, and legal advice. Confident liaising with external partners like Access to Work and Citizens Advice, you provide coordinated and comprehensive support that promotes long-term stability and success in employment.

When will I be working?

You will be working Monday to Friday 09:00 to 17:00 

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Are you passionate about making a real difference in people's lives? Join The Royal British Legion as an Advocacy and Complex Needs Advisor.

In this role, you'll provide specialist, person-centred support to veterans (and the wider Armed Force and ex-service community) facing challenges such as homelessness, mental health issues, addiction, domestic abuse, and involvement with the criminal justice system. Your work will empower veterans and their families to achieve their potential and lead more fulfilling lives.

The Royal British Legion’s Advocacy & Complex Needs Service operates across the UK, offering holistic support to veterans experiencing isolating challenges. We are expanding our team to better meet the needs of those we serve and are excited to welcome a new Advocacy & Complex Needs Advisor for the Somerset and Wiltshire areas.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

As an Advocacy and Complex Needs Advisor, you will:

- Complete effective and efficient welfare case management of a complex caseload of beneficiaries facing multiple disadvantages, ensuring accurate and up-to-date records.
- To work in a trauma-informed way, understanding the impact of trauma, recognising its signs, and creating a safe and supportive environment for beneficiaries and colleagues. This includes implementing professional practices that foster safety, trustworthiness, collaboration, and empowerment, while actively avoiding re-traumatisation.
- Complete face-to-face visits at the beneficiaries’ home or out in the community, as appropriate and in line with RBL visit policy, to meet beneficiary needs.
- Collaboratively conduct a thorough exploration of needs and assess priorities to create and adapt an objective-based action plan.
- Provide expert advice, guidance, and advocacy, and make referrals to both statutory and third-sector agencies with a focus on empowering the beneficiary to address and manage their needs effectively.
- Help beneficiaries stay connected and maintain engagement with services that provide professional interventions.
- Offer essential emotional and practical support to beneficiaries awaiting assessments from other services.
- Maintain a thorough understanding of risk management and safeguarding practices and procedures for adults and children.
- Keep your professional practice up to date with current policies and procedures, ensuring compliance with Legion standards.
- Perform other duties related to the role as requested by your line manager or Head of Department/Divisions.

If you’re ready to take on a challenging yet rewarding role and make a significant impact, apply now to become an Advocacy & Complex Needs Advisor at The Royal British Legion. Together, we can support veterans and their families in leading more empowered and fulfilling lives.

Please note this role is home-based with a requirement to travel across the geographical area of Somerset and Wiltshire and any appropriate surrounding areas if there is a need for a beneficiary visit, in line with organisational hybrid working practices.

This job requires a DBS check at Enhanced level.

Employee benefits include:

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics and aim to operate an inclusive recruitment process.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

The Cardinal Hume Centre works to prevent and tackle youth and family homelessness.

Job title: Support & Advocacy Practitioner

Westminster, London

Salary: £33,132 plus benefits

Contract: Permanent, full time (average of 35 hours in a 40 hour week) 

Are you passionate about making a real difference in the world? Do you want to leverage your skills to combat homelessness for children and young people? Then we have the perfect opportunity for you.

We are looking to recruit a Support and Advocacy Practitioner to work collaboratively as part of a committed team to deliver an outstanding service and a range of personalised support that puts residents first and empowers them to achieve their goals and thrive in adult life. This is an exciting role in our Supported Accommodation team that will lead on co-producing bespoke support and move-on plans, involving key stakeholders such as Social Workers, Personal Advisors and other support providers where appropriate. You will engage residents to meet agreed outcomes and develop life skills, assisting with day-to-day support and tenancy-related matters. You will also identify and promote opportunities for employment, education and training and support residents to remove barriers to accessing these opportunities.

Please refer to the job description for further information. 

In your cv and cover letter please outline how you meet the requirements of the role and why you would like to work for us. You must account for any gaps in your employment history. In your cover letter, please also answer the following 3 questions:

1. Tell us about your experience of working with young people who have experienced homelessness. What are the challenges and how have you provided support?

2. Tell us about your experience of safeguarding young people.

3. What attracted you to work for the Cardinal Hume Centre, and how would you ensure that our values are central to how you work with our residents?

If you are invited to interview, you will be asked to complete an application form before attending due to the safeguarding regulations within our supported accommodation.

This is a full-time role. You will work an average of 35 hours in a 40-hour week worked on a rolling rota (including weekends and Bank Holidays). Shifts are 8 hours (inclusive of a 1-hour unpaid lunch break) and include early, late and flexi/cover shifts.

We are committed to safeguarding and promoting the welfare of children. The Centre requires staff and volunteers to complete a criminal records self-declaration and undertake a DBS check. This role requires an enhanced plus barred lists DBS check. If you are successful and have previously spent time working abroad, you will be required to obtain evidence of no criminal conviction from those counties. This is a safeguarding requirement.

This post is exempt from the Rehabilitation of Offenders Act (ROA) 1974.

Applicants must have the right to work in the UK. We are unable to sponsor visas. 

Benefits

· 26 days’ leave rising to 28 days’ leave after two years’ service (pro rata for part time staff)

· Additional discretionary wellbeing and celebratory days

· Access to Blue Light Card discounts

· Pension: stakeholder pension scheme and we will match employee contributions up to a maximum of 6%.

· Life assurance cover (after probation passed)

· Season ticket loan

· Training and development opportunities

About us

The Lucy Faithfull Foundation (LFF) is a UK-wide charity that exists to prevent child sexual abuse and exploitation. We’re here for everyone who needs us. We protect children by working with people who pose a risk and diverting them from causing harm. We support individuals and families who have been affected by abuse. And we help professionals who work with families to create safer environments for children through delivering risk assessments, interventions, training and consultancy. We run the confidential Stop It Now helpline and Shore, a website and chat service for teenagers.

About the role and you

We are recruiting for a skilled and experienced manager to join the Helpline team. You will support the Head of Stop It Now, working alongside our Helpline Managers and Child Sexual Abuse Prevention Manager in the day to day running of the helpline and provide support and advice to Helpline Advisors. You will have direct client contact via telephone, a secure message service and online chat. You will also support with the training of staff and promotion of the work of the helpline.

This is a highly rewarding role within a friendly, supportive and hardworking team which is committed to keeping children safe from harm.

You will have experience in working directly with one or more of our key target groups: - for example adults and/or children and young people who have sexually harmful behaviours, or child victims of sexual abuse, or family members of these individuals.  Our ideal candidate will be an energetic professional, who is proactive and outcome focused with exceptional communication and relationship skills. You will be able to evidence a successful track record of working with individuals and families impacted by child sexual abuse. You will be able to demonstrate confidence in translating the charity’s mission into direct child protection practice and equipping other professionals in tackling child sexual abuse.

Key attributes we are seeking include:

• A confident manager with good staff supervision and support skills, and an enthusiasm for supporting colleagues to work within organisational guidelines as well as to develop new skills
• An ability to provide confidential advice to callers through the Stop It Now helpline, including abusers/potential abusers; friends and family of abusers/potential abusers; parents worried about the sexual interests and behaviour of their children
• A team player working with colleagues to prevent child sexual abuse
• Confidence and good ability in the use of modern technologies for effective discharge of many day to day tasks
• Maintaining effective records in line with charity policy and practice
• A flexible approach with an ability to network with internal and external colleagues to ensure deadlines are met and quality work is delivered
• Skills in delivering training to groups of professionals

For a more detailed job description, please request a job pack.

What you’ll get from us

We offer the following benefits:

• Hybrid working (with a minimum of 2 days in the office per week; we ask for 3 days in the office per week for the first month)
• NEST pension
• 33 days’ annual leave rising to 38 days (inclusive of statutory bank holidays following qualifying period)
• Up to 5 days’ learning and development per year
• Flu jabs & eye tests
• Season ticket loans
• Charity discounts
• Employee assistance programme
• Option of private healthcare with Benenden

How to apply

We really welcome informal conversations with prospective candidates about the role and the charity in advance of the deadline.

To apply, please download the job pack and return your completed documents by Tuesday 25th November. In person interviews are scheduled to take place on Wednesday 10th December for shortlisted candidates.

If you have not been contacted within 2 weeks of the closing date you have been unsuccessful with your application. Please note the successful candidate will be required to undergo a DBS check for this position.

#helpline #manager #helplinemanager #telephone #chat #support #advice

Looking for a new challenge? Citizens Advice in West Sussex (North, South, East) is an independent local charity providing vital advice and support to residents across West Sussex county on issues such as debt, benefits, housing, energy, and immigration. We’re proud to deliver trusted, high-quality advice that helps people find a way forward, and we’re looking for a passionate Service Manager to help us continue that mission.

The Debt and Homelessness Prevention Team Leader will lead a team of advice caseworkers, volunteers and support staff to deliver high-quality debt and homelessness prevention advice services which empower clients, tackles financial hardship and promotes equity with the aim of preventing homelessness and improving life outcomes. 

They will manage their own complex caseload while ensuring the team meets contractual targets and contributes to the charity’s wider mission — including partnership work, research, campaigns and systems change.  

The postholder will provide leadership, quality assurance, and performance oversight, fostering a collaborative, inclusive, and values-driven culture.  Providing feedback into the team’s line managers appraisals and people management.   

This is the perfect role for an experienced debt or housing advisor/caseworker gain greater specialism or as a step into a management role.  

DBS required for this role 

What We Offer:  

• Holidays: 26 days per year 

• Employee Assistance Scheme: Access to confidential support services

• Sick and Maternity Pay: Enhanced contractual benefits after a qualifying period

• Commitment to learning and development: access to training platforms and professional development

• Inclusive Workplace: We are committed to equity, diversity, and inclusion in all aspects of our work

Apply Today! 
If you’re passionate about helping others, read through the Job Description and Personal Specification on our website via the apply button and tell us through the application form, how you are suited to this role. We look forward to hearing from you!

Pan Wales, can be based in the office in: Wrexham, Cardiff, Newport, Swansea

Ref FTL- 253

Closing date: 17th November 2025 at 9.00am

Are you a dynamic, collaborative and influential individual with a proven record of managing and supervising staff to successfully deliver services with KPIs, quality standards and/or targets?  Do you have experience of working in or managing services supporting male offenders aged 18 and over in community settings?

If so, join St Giles Trust as our Financial Wellbeing Specialist Advisor, where you will support the management of HMPPS\Contracts delivering vital Financial Wellbeing services across Wales. 

About St Giles Trust and the Wise Group

An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others. 

The Wise Group is a leading social enterprise working to lift people out of poverty through mentoring support, employment, skills, and energy advice.  St Giles and The Wise Group came together to form a partnership with the aim of supporting the Probation Resettlement reforms by offering a high-quality service underpinned by staff who have lived experience and cultural competency.  As a result, we have been awarded contracts to deliver Financial Wellbeing Services across Wales that will involve providing a range of financial support and advice to community offenders and prison leavers. 

About this exciting opportunity

Our successful candidate will provide operational management and effective leadership to a team of Financial Wellbeing Coaches (FWCs) and Peer Advisor volunteers employed in the delivery of one or more contracts awarded by the HMPPS to deliver Finance, Benefit and Debt (FBD) services in Wales.

We will count on you to set performance objectives and monitor progress – ensuring compliance with contractual performance indicators and quality improvement, and to monitor and manage all aspects of delivery and performance.

This key role will also involve managing partnerships, developing and maintaining strong working relationships with stakeholders, and managing and coordinating allocated resources, including volunteers and spot purchase funds.  Ensuring there is a safe and trusting working environment for staff and working closely with other St Giles Wise Managers to ensure consistency of approach and sharing of best practice are also key duties.

What we are looking for 

• Experience of working in, or managing, services supporting challenging people

• Experience working in or managing multi-agency partnerships working towards common objectives 

• Hold a relevant qualification, or be able to provide evidence of training at specialist level in money and/or welfare benefits advice 

• Sound understanding of the requirements of managing a caseload 

• Familiarity with relevant legislation, regulations, guidance codes of practice and industry standards

• Ability to coach and mentor staff to motivate and facilitate optimum performance Excellent interpersonal, relationship-building and communication skills, both verbal and written. 

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, childcare vouchers, season ticket loan and much more.

A ydych chi'n unigolyn deinamig, cydweithredol a dylanwadol gyda hanes profedig o reoli a goruchwylio staff i ddarparu gwasanaethau'n llwyddiannus gan ddefnyddio dangosyddion perfformiad allweddol, safonau ansawdd a/neu dargedau?  A oes gennych chi brofiad o weithio mewn neu reoli gwasanaethau sy'n cefnogi troseddwyr gwrywaidd 18 oed a hŷn mewn lleoliadau cymunedol?

Os felly, ymunwch ag Ymddiriedolaeth St Giles fel ein Ymgynghorydd Arbenigol Lles Ariannol lle byddwch chi'n cynorthwyo gyda rheolaeth Cytundebau Gwasanaeth Carchardai a Phrawf Ei Mawrhydi (HMPPS) gan ddarparu gwasanaethau Lles Ariannol hanfodol ledled Cymru. 

Ynghylch Ymddiriedolaeth St Giles a’r Wise Group

Elusen uchelgeisiol, wedi’i hen sefydlu sy’n helpu pobl sy’n wynebu helbulon i ddod o hyd i swyddi, cartrefi a’r gefnogaeth gywir yw Ymddiriedolaeth St Giles. Yn ganolog i'n hethos yw ein cred bod pobl sydd â phrofiad uniongyrchol o oresgyn problemau megis cefndir troseddol, digartrefedd,  dibyniaeth ar gyffuriau ac alcohol ac aelodaeth gang, yn allweddol i sicrhau newid positif mewn eraill. 

Mae St Giles bellach yn gyflogwr Kickstart, felly rydym yn rhan o'r cynllun sy'n darparu cyfleoedd gwaith i bobl ifanc 16-24 oed sydd ar Gredyd Cynhwysol ar hyn o bryd ac sydd mewn perygl o ddiweithdra hirdymor.

Mae’r The Wise Group yn fenter gymdeithasol flaenllaw sy'n ceisio codi pobl allan o dlodi drwy gefnogaeth fentora, cyflogaeth, sgiliau, a chyngor ynni.  Daeth St Giles a The Wise Group at ei gilydd i ffurfio partneriaeth gyda'r nod o gefnogi'r diwygiadau Ailsefydlu Prawf drwy gynnig gwasanaeth o ansawdd uchel wedi'i ategu gan staff sydd â phrofiad byw a chymhwysedd diwylliannol.  O ganlyniad, dyfarnwyd cytundebau i ni i ddarparu Gwasanaethau Lles Ariannol ledled Cymru a fydd yn cynnwys darparu amrywiaeth o gymorth ariannol a chyngor i droseddwyr cymunedol a'r rhai sy'n gadael carchar. 

Ynghylch y cyfle cyffrous hwn

Bydd ein hymgeisydd llwyddiannus yn darparu rheolaeth weithredol ac arweinyddiaeth effeithiol i dîm o wirfoddolwyr Hyfforddwyr Lles Ariannol (HLlA) a gwirfoddolwyr Ymgynghorydd Cyfoedion sy’n cyflawni un neu ragor o gytundebau a ddyranwyd gan yr HMPPS i ddarparu gwasanaethau Cyllid, Budd-dal a Dyled (CBD) yng Nghymru.  Byddwch yn gosod amcanion perfformiad ac yn monitro cynnydd - gan sicrhau cydymffurfiaeth â dangosyddion perfformiad cytundebol a gwella ansawdd, ac yn monitro a rheoli pob agwedd ar gyflawni a pherfformiad.

Bydd y rôl allweddol hon hefyd yn cynnwys rheoli partneriaethau, datblygu a chynnal perthnasoedd gweithio cryf gyda rhanddeiliaid, a rheoli a chydlynu adnoddau a ddyrannwyd, gan gynnwys gwirfoddolwyr a chronfeydd prynu ar y pryd.  Mae sicrhau bod amgylchedd gweithio diogel ac ymddiriedol ar gyfer staff a chydweithio'n agos gyda Rheolwyr St Giles Wise eraill i sicrhau cysondeb o ran dull gweithredu a rhannu arferion gorau hefyd yn ddyletswyddau allweddol.

Yr hyn rydym yn chwilio amdano 

•    Profiad o weithio mewn, neu reoli, gwasanaethau sy’n cefnogi pobl heriol

•    Profiad o weithio mewn neu reoli partneriaethau aml-asiantaeth sy'n gweithio tuag at amcanion cyffredin 

•    Bod â chymhwyster perthnasol, neu allu darparu tystiolaeth o hyfforddiant ar lefel arbenigol mewn cyngor am arian a/neu fudd-daliadau lles 

•    Dealltwriaeth gadarn o ofynion rheoli llwyth gwaith 

•    Cyfarwydd â deddfwriaeth, rheoliadau, codau ymarfer arweiniad a safonau diwydiant 

•    Y gallu i hyfforddi a mentora staff i ysgogi a hwyluso’r perfformiad gorau posibl 

•    Sgiliau rhyngbersonol, meithrin-perthynas a chyfathrebu rhagorol, ar lafar ac yn ysgrifenedig

Yn gyfnewid am hyn, gallwch ddisgwyl cyflog cystadleuol, lwfans gwyliau hael, pensiwn staff, gweithio hyblyg, rhaglen fentora, gwasanaeth cynghori a chwnsela, talebau gofal plant, benthyciad tocyn tymor a llawer mwy.

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

Team background

The Advice Services Directorate at Toynbee Hall is central to our commitment to address and alleviate poverty in London and beyond. Specialising in debt, welfare benefits, legal support, and generalist advice, our directorate has proven instrumental in significantly enhancing the financial wellbeing of those we serve. Last year alone, our efforts helped individuals and families to be over £23 million better off, showcasing the direct impact of our work.

Our operational model combines direct service provision with a collaborative approach. We directly employ advisors who deliver expert, impartial advice. Simultaneously, we lead a coalition of 15 partner charities—including local Citizens Advice Bureaus and law centres—where additional advisors are employed. This structure allows us to amplify our reach and effectiveness, ensuring that a comprehensive network of support is available to those in need.

By integrating direct support with strategic partnerships, the Advice Services directorate not only tackles immediate financial and legal challenges but also contributes to the broader goal of systemic change, enhancing economic security and community resilience across one of the most challenged demographics in the nation.

Job Overview

• Part-time 15 hours/week
• FTC Until End of June 2026
• Salary: £26936.00 (pro-rata)

We’re looking for a confident, proactive and people-focused Client Attraction & Engagement Officer to lead on visibility and outreach for Toynbee Hall’s Money Coaching and Money Support services across Guy’s and St Thomas’ Trust (GSTT) sites.  You’ll play a key role by attending roadshows, distributing materials, keeping displays up to date, and acting as a warm first point of contact for staff across the Trust.  This is a public-facing, movement-based role, ideal for someone who enjoys speaking to people, working across different locations, and making things happen on the ground.

Key Responsibilities

Outreach and Engagement

• Represent Toynbee Hall at 2-3 staff roadshows per week (50 by end June 2026) across GSTT sites and community venues
• Speak confidently with staff about the Money Coaching offer and how to access support
• Distribute flyers, multilingual leaflets and signposting materials
• Be a visible and approachable presence at roadshows, pop-ups and events
• Attend meetings and events in person or online to promote the service

Marketing Materials and Display Maintenance

• Support the installation and regular restocking of 30 “Money Support Hub” wall-mounted displays
• Report any damage, updates or replenishment needs to the Marketing Manager
• Feedback on which sites are generating the most footfall and engagement

Monitoring and Reporting

• Log engagement stats from each event (e.g. conversations, materials distributed, referrals made)
• Share weekly updates with the Marketing Manager/ Head of Legal Advice on reach and feedback
• Flag common themes and ideas for improvement

What We’re Looking For:

• Excellent people skills and a confident, friendly communication style
• Comfortable speaking to new people and promoting services in busy spaces
• Ability to work across multiple sites and manage your own time
• Self-motivated, proactive and a strong team player
• Willing to travel within London for roadshows and outreach events
• High level of professionalism and integrity. 
• Strong alignment with Toynbee Hall’s mission, strategy, and values.
• Strong organisational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and deadlines effectively

Desirable

• Experience in community engagement, outreach or public-facing roles
• Familiarity with health, public sector or charity environments
• Multilingual or confident engaging across diverse communities
• Experience contributing to reports or feeding back to a manager or project lead
• Knowledge of or interest in financial wellbeing

Please download the full Job Description for more details.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking

We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!

We have an exciting opportunity for a Helpline Advisor to join the growing National Contact Centre team in Cardiff, working 37.5 hours a week over a 24/7 rota.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based at our National Contact Centre in Cardiff. There will be an initial induction period that will run Monday to Friday 9am-5pm for a 4 week period. After successfully completing your induction, you will move to your fixed rota hours.

As a Helpline Adviser you will:

• Able to respond to victims of and those affected by crime by providing emotional support, information and referrals on to Victim Support services and other agencies
• Providing immediate support, advice and trauma first aid referrals to victims of and those affected by major incidents and terrorism.
• Seamlessly working across multiple services with different processes, procedures and recording mechanisms.
• Managing and responding appropriately to competing priorities, services and needs.
• Responsible for taking disclosures and responding appropriately by either escalating the safeguarding concern to the 'Designated Safeguarding Officer' or to respond immediately to life threatening situations.

You will need:

• Experience of working in challenging and changing environments with the emphasis on excellence in service delivery.
• Experience of organising and prioritising a complex workload.
• The ability to deal sensitively with challenging and emotionally charged situations, demonstrate empathy and control own emotions.
• The ability to communicate effectively, verbally and in written form, including telephone skills
• Knowledge and understanding of:
• Relevant agencies and resources
• Importance of confidentiality and safe working practice
• Diversity issues and principles
• The impact of crime

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Role: People Systems and Data Advisor
Department: People and Culture
Hours: 41 hours per week; 1 hour paid lunch; hybrid working available
Contract: 12-month FTC with potential to extend
Salary: £32,297 - £38,182 depending on experience and qualifications

About the role:

Join us in shaping the future of People and Culture at the British Museum, as we procure a new best-in-class HR and Recruitment System (HRIS).

As our HRIS technical lead, you'll play a key role in improving how we manage and use people data, ensuring our systems are accurate, efficient, and aligned with the Museum's evolving needs. You'll be the go-to expert for HRIS support, data analysis, and system enhancements, helping us deliver a high-quality service to our teams.

This is an exciting opportunity to contribute to a forward-thinking transformation programme, working closely with our People Systems and Payroll Manager, and Head of People Transformation.

If you're detail-oriented, tech-savvy, and want to delivery an excellent service to the Museum's employees, we'd love to hear from you!

Key areas of responsibility:

• Be the technical expert for the HRIS providing support and coaching to colleagues and new users, reporting any required fixes, testing and support continuous development of the HRIS.
• Provide project support with the delivery of the HRIS project, including but not limited to the design, procurement and implementation of a modern and future-focussed HRIS.
• Ensure data integrity through the use and creation of validation reports to identify and correct issues, errors and anomalies in relation to post, employee, pay and reporting lines.
• Cleanse, prepare and analyse people related data to support the production of the People Management Reports on a monthly and quarterly basis.

Benefits:

• Be a part of a world-renowned institution, where history, culture, and innovation come together!
• 25 days annual leave (rising to 30 days after long service) plus 2.5 privilege days, in addition to bank holidays
• Generous civil service pension scheme (find out more )
• Complimentary exhibition tickets
• Free entry at paid national museum and gallery exhibitions
• Free and discounted entry to international cultural organisations
• Interest-free travel loans and rental deposit loans
• Employee Assistance Programme for mental health support
• 1 hour paid lunch break
• Subsidised staff canteen
• Discounts on gift shop purchases

Our New People and Culture Department:

The British Museum's HR team is now known as People and Culture, reflecting our renewed commitment to creating a workplace that is inclusive, innovative, and deeply supportive. As part of this dynamic team, you'll help shape the employee experience across the Museum, guided by our values:

• Care Deeply
• Embrace the Unknown
• Spark Curiosity
• Value Many Voices

These principles drive everything we do, from improving systems and processes to fostering a culture where everyone feels heard and empowered. If you care about making a meaningful impact and being part of a team that's transforming how we work, we'd love to welcome you.

If you have any additional needs that we should be aware of to support you with your application, please provide details

*Unfortunately, for this role we are unable to offer Sponsorship to applicants*

The Museum also adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.

Role: Healthcare Partnerships Lead

Hours: 22.5hr hrs per week, (3 days, Tuesday and Friday core days)

Location: Homebased within the UK with a requirement to travel independently and support in person events, conferences and meetings

Reporting to: Director of Programmes and Partnerships

Benefits: Flexible working arrangements, 28 days of annual leave (FTE) + 1 day for your birthday, pension scheme

Key relationships: Managing external relationships with key healthcare professionals and partners and working closely with our Medical Advisor and Information and Research Manager

Salary: £35,000 per annum (FTE)

About the role

Do you have a proven track record of building impactful partnerships in the healthcare sector? Do you want to make a meaningful difference at the world’s leading multiple sclerosis healthy lifestyle charity?

We are seeking a dynamic Healthcare Partnerships Lead, to drive forward our Healthcare Engagement Strategy, ensuring that more people understand the importance of healthy lifestyle in managing MS symptoms and progression. You will lead the development and delivery of initiatives that align with our strategic vision—ensuring that everyone affected by MS knows that hope and possibility exist beyond diagnosis.

Healthcare professionals play a pivotal role in the lives of people with MS. As the first point of contact, they are the primary source of trusted information and support. Given the lifelong nature of MS, these relationships can span decades, making it essential that we engage meaningfully with the healthcare community. By fostering strong partnerships, we can ensure that more professionals are equipped to share evidence-based lifestyle interventions and offer hope from the very beginning.

Why this role matters

Since 2012, Overcoming MS has been at the forefront of promoting an evidence-based approach to the self-management of MS using healthy lifestyle choices alongside medication. Although there is no cure for MS, we help people with MS to live well by making informed lifestyle choices.

Over the past 18 months, we have laid a strong foundation for this work:

· Identifying key barriers to supported self-management in MS.

· Co-developing educational resources to support healthcare professionals

· Piloting projects with healthcare professionals.

· Refining and presenting data to demonstrate the value of our approach.

Now, we are ready to build on that momentum—and we need you to take it further.

Key responsibilities

· Lead the successful delivery of the Healthcare Engagement strategy, identifying and promoting engagement with our key audiences and stakeholders, in accordance with the NHS 10-year plan.

· Raise awareness with healthcare professionals of the importance of healthy lifestyle in managing MS symptoms and disease progression, resulting in expanded access to supported self-management for people with MS.

· Lead the development and delivery of strategic projects that engage healthcare professionals.

· Raise the profile and credibility of Overcoming MS, our information, events and courses, positioning us as the go-to charity for lifestyle and living well with MS.

· Increase the impact of our HCP education module, through our existing partnership with the British Society of Lifestyle Medicine, marketing the education widely, evaluating its benefit to HCPs and strategically reviewing the format, vehicle and content as appropriate.

· Work closely with our internal Evidence Gathering Group, our Medical Advisor, and Information and Research Manager to facilitate the development of the relationship, profile and reach between the charity and the health and social care sectors.

· Develop a wide network of key healthcare professionals to inform our strategy, provide expertise, expert review of materials, and content (podcasts, webinars, blogs)

· Co-produce posters, abstracts and academic articles to present at key conferences.

· Identify and attend key healthcare events and conferences, building networks, partnerships and other resources to increase knowledge and awareness.

Other responsibilities

· Create meaningful engagement with the MS community and healthcare professional partners, widening our reach to support more people with MS.

· Empower people affected by MS and their healthcare professionals to discuss lifestyle modification and the Overcoming MS Program with confidence, improving self-management and health outcomes.

· Identify opportunities for accessing funding streams, working with Fundraising colleagues to diversify our income base.

· Raise our profile within the healthcare environment so that they recommend the charity and will advocate on our behalf.

· As we are a small, busy charity, all staff help with the general running of the organisation in addition to their specific role activities.

What you will bring

· Proven experience in healthcare partnership development and stakeholder engagement.

·Strong understanding of the challenges facing people living with a lifelong condition such as MS, including the emotional, physical, and social impacts along with a strong understanding of the NHS, Public Health and the UK health care policy landscape.

· A proactive, independent professionalism with the ability to problem solve.

· Strategic thinking with a collaborative, hands-on approach

· Strong understanding of health inequalities and community-based health initiatives.

· Excellent communication, presentation and influencing skills.

· Confidence to attend meetings as sole representative of the charity and ability to get oneself there independently.

· Intellectual flexibility, with the ability to embrace and deal with complexity.

· Passion for improving lives through lifestyle and wellness interventions.

· Comfortable working remotely, attending events during evenings and weekends.

· Experience as a senior healthcare lead or similar role (Desirable).

· Experience and knowledge of neurological conditions (Desirable).

First stage interviews to be held online: Wednesday 3rd December and Thursday 4th December

Second stage interviews to be held online: Friday 12th December

Location: Alder Hey Wellbeing Hub

Role Profile

Alder Hey Hospital has commissioned Citizens Advice Liverpool to provide patients and families who are vulnerable to the wider determinants of health with a dedicated welfare service.  The service targets patients who are at risk of mental distress and or exacerbations in existing health conditions due to the wider determinants of health, and its aim is to reduce health inequalities across Liverpool by supporting families who are struggling to make ends meet. This service will also lower the demands on health services associated with non-clinical need.

To ensure that front-line health staff have easy access to social welfare support for their patients. To maximise the incomes of the most vulnerable by offering a comprehensive package of information, advice and support in relation to welfare benefits, debt management, employment and housing.  Service staff will be based in secondary care settings. This service will work alongside and complement the work of Link Workers across Liverpool’s Primary Care Networks.

Advisers will provide enhanced support to clients, from first point of entry to the service. The post holder will have a split role and will move between frontline advice and follow-up appointments for multiple issues in order to support a rapid response time to the most vulnerable clients and to support a better client journey overall. 

Post holder will work closely with colleagues from CAL’s Health Programme.