External engagement manager jobs in edinburgh

This new role is an exciting opportunity to support the growth of Family Fund’s community and volunteer fundraising, enabling more families raising a disabled or seriously ill child to access the help they need.

As a key member of the fundraising team, you will be instrumental in expanding our reach within communities, inspiring individuals, groups, and local businesses to get involved and raise vital funds.

The role

As our Community and Volunteering Fundraiser, you’ll take the lead on growing our community fundraising income within a defined region. Through proactive outreach, you will build relationships with supporters, volunteers, and local organisations empowering them to fundraise on our behalf.

You’ll deliver a mix of supporter recruitment, stewardship and event coordination. From championing local partnerships and speaking at community events, to helping individuals turn their ideas into successful fundraisers, you will be the local contact for Family Fund in your region.

Working closely with our fundraising and marketing teams, you’ll adapt and promote campaigns that resonate locally, driving participation and long-term engagement. A natural relationship builder, you’ll also support and grow our network of volunteers to maximise regional impact.

About you  

You’ll be passionate about making a difference, with experience in community fundraising, volunteer coordination, or a similar engagement-focused role. You’ll bring strong interpersonal and communication skills, with the ability to motivate and inspire supporters from all walks of life. 

Organised and results-driven, you’ll manage multiple projects effectively, balancing supporter care with meeting fundraising targets. Comfortable working independently and as part of a wider team, you’ll be confident representing Family Fund in your community and beyond. 

About us

Family Fund is a great place to work for great people. We provide a challenging and rewarding working environment where every staff member can make their mark.

We’re growing our collaborative and ambitious Fundraising Team at Family Fund, with exciting roles that will play a key part in helping us reach more families raising a disabled or seriously ill child.

We’re also recruiting for: 

Corporate Partnerships Manager (New Business) – to build strategic new corporate partnerships that support our mission. 

Philanthropy Manager – to develop and grow income through major donor and trust relationships. 

Each role offers the chance to make a real impact, working alongside passionate colleagues in a values-driven organisation. If you’re looking for a meaningful role where your fundraising expertise can truly change lives, we’d love to hear from you. 

We are a values based organisation and we aim to show our values in all that we do. Read our staff stories here, and see how our staff display our values every day.

We commit to inclusion, equity and diversity and we welcome applications from all parts of the community. Family Fund is a Disability Confident Leader. We will invite to interview all disabled applicants who meet the requirements for the role. If you have a disability, and are happy to let us know, please highlight this in your covering letter. We have also signed the Armed Forces Covenant and we welcome applications from the Armed Forces Community.

How to apply

Please complete the online application and submit your CV and a covering letter telling us how you meet the requirements for this role. Your cover letter should be no more than two pages long.

For more information, please read and download the job description.

The successful candidate must complete pre-employment checks that meet the Baseline Personnel Security Standard. This includes a requirement to undergo a right to work check and employment history verification.

Information

Location: Home – you must live in the Midlands or South of England

Closing date: 25 July 2025
Interview dates: 13 August 2025

Operation Christmas Child UK (OCC) has implemented a strategic volunteer ministry, investing in teams of volunteers who will multiply themselves and hugely extend the reach of OCC’s mission.

OCC is the world’s largest shoebox appeal where Samaritan’s Purse, together with local churches here and overseas, distributes from the UK 1/4 million gift-filled shoeboxes annually to children in need overseas and in so doing demonstrates God’s love in a tangible way while sharing the Good News of Jesus Christ.

A resourceful and energetic Regional Manager is needed to recruit, select, equip, and lead teams of volunteers throughout the 32 London boroughs.

You will be passionate about developing others towards highly effective ministry, teamwork and increased personal competency.

You will also directly engage churches to participate in OCC in areas not yet covered by Connect volunteers. A special opportunity will be engaging London churches that have partnered with our sister ministry, Billy Graham Evangelistic Association for the June 2025 God Loves You Tour London.

You will be confident to take initiative with people and projects and also have good administrative and organisational skills. You will also enjoy envisioning the numerous volunteers who participate in the OCC shoebox appeal each year.

You will enthusiastically support the Christian purposes of OCC and Samaritan’s Purse and be committed to the value of well-equipped volunteers and to developing them further. Candidates will have proven people and project management and administrative experience in the workplace and be educated to A levels or ideally Degree level.

This role is based in region, and so prospective candidates should currently live in the region and provide their own transport for which defined expenses will be paid.

In accordance with the Equality Act of 2010 and due to both the nature and context of the role there is an ‘occupational requirement’ for the post holder to be a committed Christian. The job holder should be committed to the purpose of Samaritan’s Purse and be able to demonstrate enthusiasm for the Christian purposes of the organisation and be able to live out, hold to, support and contribute to its Christian ethos.

The National Rheumatoid Arthritis Society (NRAS), is the only patient-led organisation in the UK specialising in rheumatoid arthritis (RA) and juvenile idiopathic arthritis (JIA). Due to its targeted focus on RA and JIA, NRAS provides truly expert and wide-ranging services to support, educate and campaign for people living with these complex autoimmune conditions, their families and the health professionals who treat them.

1. Main Purpose of Job

To drive referrals to and use of, NRAS services from NHS relationships across the UK.

Identify, build and maintain relationships with Rheumatology and other multidisciplinary teams to ensure relevant healthcare professionals are aware of the support that NRAS provides to people with Rheumatoid Arthritis and Adult Juvenile Idiopathic Arthritis.

To work with those healthcare professionals to maximise uptake of their referrals to our services.

Attend events around the UK and online to promote NRAS Services.

Support the I&SD Director and other senior team leaders to design, develop and implement new services and to reach new audiences for existing services.

2. Business development & Strategy

2.1. Identify, develop, and secure new opportunities for NRAS services within the NHS.

2.2. Create and implement business/service development strategies to expand the service user base, and service offering within NHS Rheumatology departments and connected healthcare teams.

2.3. Analyse market trends, identify emerging opportunities, and stay ahead of industry developments to recommend strategies for further growth of NRAS services.

3. Relationship development and management around the UK

3.1. Build and maintain strong, long-lasting relationships with existing and potential referrers or influencers and healthcare providers often travelling to attend clinic/location meetings.

3.2. Act as the primary point of contact for key referring organisations, ensuring referrer satisfaction and identifying opportunities for additional services or project work.

3.3. Understand HCP needs, provide tailored solutions, and work closely with the project managers to ensure successful delivery.

4. Proposition and presentation development

4.1. Lead the creation of compelling proposals, and presentations to drive new service user volumes.

4.2. Work with internal teams to gather technical and operational input to develop competitive, high-quality proposals.

4.3. Present to referrers and influencers articulating NRAS’ value proposition, differentiators, and capabilities.

5. Project Management Oversight

5.1. Support senior/project managers in the planning and execution of projects, ensuring alignment with referrer and influencer expectations.

5.2. Monitor the progress of key projects, providing necessary updates to clients and senior management on milestones, deliverables, and performance metrics.

5.3. Facilitate communication between referrers, internal teams, and external stakeholders throughout the lifecycle of projects.

6. Monitoring and Evaluation and “market” intelligence

6.1. Monitor the rheumatology service landscape, industry trends, new regulations and innovation.

6.2. Provide insights and recommendations to leadership regarding potential strategic partnerships, services or new audiences.

6.3. Prepare regular reports on performance, development activities, and client feedback.

7. Networking & industry representation

7.1. Attend/undertake promotional relevant conferences, seminars, and networking events to build NRAS’ visibility and attract new service users

7.2. Cultivate a professional network within Rheumatology and MDT arena, leveraging connections for potential opportunities.

7.3. Cross-Functional Collaboration:

7.3.1.Collaborate with senior management to align development goals with organisational strategy.

7.3.2. Work with other departments providing insight and content used to promote our services to Healthcare professionals

8. General responsibilities

Positively promote NRAS at all times.

Support Fundraising Team with applications for funding for the Information & Support team through charitable grants and other avenues.

Undertake other duties as appropriate when required.

Person specification:

Qualifications: A-level or qualified by experience

Experience:

• Demonstrable experience working in a similar environment such as charity/public sector or pharmaceutical etc. into NHS
• Health related services experience
• Proven track record of securing new business for service delivery
• Excellent interpersonal and presentation skills
• Ability to initiate, analyse, monitor and evaluate outcomes
• Experience of delivering at a senior level.
• Experience in overseeing multiple projects with the ability to manage timelines, budgets, and expectations.

Knowledge and skills:

• Highly developed relationship development skills
• Excellent written and oral communication skills in English
• Proficient use of Microsoft Word; Excel; PowerPoint
• Ability to collaborate with cross-functional teams to ensure seamless project execution.
• Understanding of the health environment
• Understanding of Rheumatoid Arthritis and its treatment

Personal Circumstances & Attributes

• Ability to work under pressure and to deadlines
• Highly motivated and committed
• Positive outlook and approach
• Willingness to travel and work out of hours when required
• Full driving licence and car owner.

Reporting to: Innovation & Service Delivery Director

Salary: £39,000-£42,000 dependent on experience

Location: Hybrid or remote flexible working

Hours: 35 hours pw

Car driver and clean licence required.

Please send a covering letter with your application.

The Woodland Trust is looking for a Communications and Engagement Manager in our South East England team, to lead the regional Communications and Engagement team and programme 

The Role: 
•    Develop a regional communications and engagement plan that identifies opportunities aimed at generating new supporters for the Trust - raising our profile, creating opportunities to raise additional income and delivering high quality engagement and volunteering.
•    Oversee delivery of the regional communications and engagement plan and ensure that related communications, engagement, visitor experience and volunteering opportunities are planned and resourced. 
•    Manage a small regional team of communications, engagement and volunteering officers
•    Liaise and regularly work cross departmentally, to ensure communication plans reflect and support the national communications agenda. In particular, strengthen links with centrally based communications and volunteering teams, fundraising teams and conservation and focus area work.
•    Act as communications lead on all funded projects and partnership work
•    Plan, manage and report on a regional communications and engagement budget, as well as working closely with the Regional Director to support the regional budgeting process. This will include responsibility of monitoring spend and cost control.
•    Be the principal point of contact for communications, engagement and volunteering between the country and national teams; sharing best practice and acting as a conduit for internal communications.
•    Foster effective relationships internally and externally to engage and inspire a range of audiences and individuals
•    This role covers the South East of England including Kent, Sussex, Surrey, Hampshire, Bucks, Berks and Oxfordshire. It requires regular travel around South East England and UK. A full clean UK driving licence is required. 

The Candidate: 
•    You’ll have an enthusiasm for the environment and share our core values-Grow Together, Explore, Focus and Make it Count.
•    You will have experience leading engagement, volunteering or communications teams, providing inspirational leadership and line management.
•    You will have previous experience working and engaging with volunteers, supporters and communities with the ability to deliver objectives cost effectively, including managing, monitoring and reporting on work programmes and budgets.
•    You’ll know about the best methods in communicating with a wide variety of audiences using a mix of marketing and promotional channels. 
•    You’ll have a collaborative approach, with the ability to work with multiple teams, building relationships with both internal and external stakeholders effectively.
•  You will be a strong influencer and you will be confident in representing the Trust in dealings with multiple stakeholders. 

Benefits & Wellbeing: Joining our team means you'll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:
•    Enhanced Employer Pension
•    Life Assurance
•    Flexible & Hybrid Working Options
•    Generous Annual Leave
•    Enhanced Parental Pay
•    Employee Assistance Programme

About Us: The Woodland Trust is the UK's leading woodland conservation charity and is dedicated to creating a world where trees and woods thrive for both people and nature. Our mission involves engaging and inspiring individuals to contribute toward tackling the nature and climate crisis through the protection, restoration, and creation of essential woodland habitats.

Commitment to Diversity & Inclusion: To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees. 
People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply.
Please contact us to discuss any additional support or adjustments you may need to complete your application. 

Application Advice: For fairness we keep our candidates’ personal details hidden from the hiring managers, we do not ask for CVs at application stage. Make sure that your Personal Statement clearly shows how your skills and knowledge link to the specifications in the job description and you share with us your passion for the role. 
 
Apply Now: If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete.

Interviews will be held via Microsoft Teams on 12th & 14th August 2025.

Are you passionate about the wellbeing of people and the planet?

Can you engage people through effective communications and events?

If so, we’d love to hear to hear from you.

We believe in people and the planet thriving together. We want to see a world where thriving is possible - because society is structured to support people's wellbeing rather than to undermine it. We're building a network of wellbeing changemakers who share our vision.

We're now recruiting for a Network Development Manager to oversee our relationships with our followers, including by rolling out a new Ambassador programme. Working from home, somewhere in the UK, flexibly for three days a week, the successful candidate will play a major role at the heart of a growing movement to embed wellbeing in our economy and our society.

They will be a good team player with experience of engaging networks of passionate people. They will have excellent spoken and written communications skills and a track record in organising exciting online and in-person events. Some fundraising experience would be an advantage, but above all, they will have a passion for wellbeing - of people and of the planet.  

Note

• We are looking to ensure the diversity of the staff group reflects the diversity of people in the UK and would welcome applications from people in all social groups.
• We offer 28 days paid leave (pro rata) plus bank holidays and membership of our pension scheme.
• All appointments to the Network of Wellbeing are subject to a six-month probation period.

Partnerships Manager (Corporate and Philanthropy) 

Remote, with UK travel 

4 days or 30 hours per week 

£40,000 FTE, pro-rata £32,000 

If you are imaginative, entrepreneurial, and able to persuade people and organisations to support one of the most important causes in the UK today, this could be the opportunity you have been waiting for. This is an outstanding opportunity to build your professional brand in a transformed organisation with ambitious plans for the future. 

For more details see job description.  

To apply, please send us a CV describing your achievements to date in your career. As we have an immediate need to fill this role, please give details of your availability to start date.  

Shortlisted applicants will then be asked to submit a short PowerPoint presentation (no more than 10 slides), demonstrating both your understanding of the opportunities for AMR Action UK to partner with Corporates and with Philanthropic individuals/organisations, and why you are the right person for the role.  

As we have an immediate need to fill this role please apply early as shortlisted applicants may be asked for their PowerPoint presentation and to interview quickly. 

The closing date is 13th July 2025.  

Job Location:        Home-based, with some travel to our London office.

Responsible to:    Head of Services 

Hours:                      35 per week 

Grade:              Point 42- 45, £45,530 - £48,620 (a London Allowance will be applied to employees who live in London, plus 6% employer’s pension, subject to a minimum 2% contribution by the employee) 

Contract:               Fixed term until 31st March 2026.

Benefits:

• Friendly and collaborative working environment
• Remote working
• 25 to 30 days holidays per annum plus bank holidays (depending on length of service and pro-rata for part-time employees)
• Contributory pension scheme including 6% employer’s contribution (subject to employee’s minimum 2% contribution)
• Enhanced maternity, adoption and paternity pay
• Occupational sick pay depending on length of service and pro-rata for part-time employees.
• Access to Employee Assistance Programme
• Access to staff discounts

Closing date: 17th July 2025, 17:00

Interviews to take place: 28th & 29th July 2025

About the role:

This role's primary purpose is to ensure effective delivery and continuous improvement of Respect's training programmes. This involves an experienced Trainer facilitating courses, webinars, and workshops, as well as overseeing the creation of new training content and securing its CPD certification or OCN accreditation. The core purpose of this position is to drive the quality and reach of Respect's learning and development programme. 

About you:

• At least three years’ experience of domestic abuse client work, preferably with perpetrators 
• Experience in delivering training for different audiences and in various formats (face-to-face, online, blended learning) 
• Experience in project management, including budget management for training programmes 
• Experience in training evaluation and impact measurement 
• Demonstrate a commitment to - and understanding of - the values, aims and objectives of Respect 
• Willingness to travel to various parts of the country to deliver training 

About Respect: 

Respect is a pioneering UK membership organisation in the domestic abuse sector.  Founded in 2000, we have built our expertise over the last 25 years in what was then a fledgling sector and recently have seen significant and rapid growth.

How to apply

You must download an application form from Respect's job page, and submit to the Operations department in word doc. format only, please.

For an informal discussion about the role, please contact our HR Team directly (follow link to Respect website)

Closing date: 17th July 2025, 17:00 

Charity Manager – (Islamic Charity, Home based)

Location: Remote within England with some travel to London
Salary: £45,000 per annum
Hours: Full-time, 35 hours per week (some evenings and weekends required)
Benefits: 30 days annual leave including bank holidays and 2 days for Eid

Civitas Recruitment is delighted to be partnering with a great social welfare charity that supports and strengthens the Muslim-led not-for-profit sector in the UK. The charity exists to connect organisations, promote collaboration, and enhance the capabilities of Muslim charities and initiatives.

As the organisation grows, the charity is now seeking a highly motivated and strategic Charity Manager to lead its operations and play a pivotal role in its ongoing development.

The Role

This is a key leadership role in which you will work closely with the Board of Trustees to drive the charity’s strategic vision and oversee its day-to-day operations. The Charity Manager will manage a growing team, lead internal processes, and build robust relationships with external stakeholders and partners.

You will also be responsible for developing operational systems, supporting fundraising efforts, ensuring compliance, and fostering a collaborative and inclusive workplace culture.

Who We're Looking For

You will be a confident and capable leader with a strong background in charity operations management. Your experience will include working within or alongside Muslim-led or community-based charities, with a solid understanding of the not-for-profit regulatory landscape.

You’ll be a proactive self-starter with excellent communication skills and a passion for community impact. Familiarity with grant making, stakeholder engagement, and governance processes will be crucial, as will your ability to manage remote teams effectively.

Key Requirements

• Proven experience in charity operations or organisational management
• Understanding of charity legislation, governance, GDPR, and risk management
• Excellent organisational and time management skills
• Strong communication and public representation capabilities
• Knowledge of the UK Muslim community and its charitable ecosystem
• Experience with strategic planning, fundraising, and policy development
• Collaborative leadership style with the ability to inspire and develop teams

Why Apply?

This is a unique opportunity to join a mission-driven organisation at an exciting stage of its growth. You will be instrumental in shaping the charitysimpact, strengthening its networks, and empowering the Muslim-led charitable sector across the UK.

To apply or for further information, please contact syed at Civitas Recruitment today. Early applications are encouraged as we are looking to set up interviews imminently. 

We're recruiting for an Engagement Lead, to work in our Innovation & Practice team. 

As Engagement Lead you will play a central role in our team – developing, leading and managing significant projects for us, including citizens’ assemblies, citizens’ juries, deliberative workshops, and participatory processes. You will need to have a good understanding of deliberative processes, have excellent project leadership and project management skills, as well the ability to build and maintain good relationships with a wide variety of people, including members of the public, project partners, colleagues and decision-makers.

The role sits in the Innovation and Practice team that designs and delivers high quality practical engagement work leading to better decisions, more engaged citizens and helps address critical challenges of our society. We are constantly balancing high quality standards with innovation to ensure that we stay at the cutting edge and that our engagement processes break down entrenched inequalities of power.

You will be a proven project leader looking to make your next move and develop your leadership skills and profile in this interesting and important area of public participation work. We are particularly interested in candidates who have experience in the design and delivery of large scale deliberative engagement projects. 

Are you passionate about driving innovation that creates real impact? We’re looking for a curious, creative, and audience-focused Product Innovation Manager to join our Commercial Directorate at Help for Heroes. This is your opportunity to shape the future of our supporter experiences and help us develop exciting new fundraising and commercial products.

About the Role

Working closely with the Senior Product Innovation Manager, you’ll support the end-to-end process of developing new, insight-led products, from research and concepting through to launch and evaluation.

This is a hands-on delivery role where you’ll champion innovation frameworks, collaborate across teams, and help embed a culture of creativity, testing, and improvement.

Key responsibilities include:

• Leading the day-to-day delivery of innovation projects from concept to launch.
• Conducting research and competitor reviews to inform product design.
• Facilitating ideation workshops and supporting sprint-based development cycles.
• Working across teams to ensure product-market fit and compelling audience propositions.
• Supporting business case development and evaluating product performance.
• Championing collaborative, insight-driven innovation practices across the team.

About You

You’re an experienced product, innovation, or service design professional with a passion for audience-centred thinking and delivering meaningful supporter experiences. You may come from a charity, commercial, or hybrid background.

Essential skills and experience:

• Demonstrated experience supporting product or service innovation projects.
• Ability to translate insight into actionable ideas and compelling propositions.
• Experience working in cross-functional teams and managing projects.
• Strong communication and stakeholder engagement skills.

Hours: Full time, 35 hours per week, Monday - Friday

Location: Remote (with occasional travel for in-person collaboration)

Closing date: 6th July 2025

Please note: This vacancy may close earlier than the advertised closing date if a high volume of applications is received, so we encourage early submissions.

Senior Project Officer

Scotland

£32,145 per annum (pro rata for part time hours)

 Ref: 20REC 

Full Time 37.5 hours per week – happy to talk flexible working

Contract: Fixed term until March 26 with likelihood of 12 months extension, subject to funding

Base: Edinburgh or Glasgow hubs, and East Lothian Council offices with flexibility to work from home a proportion of the time.

About the role

This is an exciting opportunity to join Sustrans as part of the Connected Neighbourhoods team, working in partnership with East Lothian Council to facilitate a strategic approach to active travel infrastructure development and delivery in the council area, as well as providing support with active travel policies and proposals for the council's planning and pipeline projects.

As the Senior Project Officer, you will be embedded within East Lothian Council, working in partnership with external organisations and across council departments to align policy aims and identify and develop opportunities for investment in active travel. You will support the planning and delivery of active travel interventions and provide expert support and guidance to ensure that walking, wheeling and cycling are integrated into strategies, programmes and projects.

The role is based within the geographical area with regular travel expected to East Lothian Council offices and either Edinburgh or Glasgow hubs. 

About you

You should have experience in (at least) one of the following: transport planning, land use planning, urban design, traffic engineering, sustainable transport project delivery. 

You will be an experienced project manager able to work collaboratively with multiple partners and stakeholders.

You should have the ability to work independently and be able to make decisions with minimal supervision, as well as have excellent report writing skills. 

We ask you demonstrate knowledge of the funding context for active travel in Scotland. 

Sustrans has a long-term commitment to being a charity for everyone - reducing inequality, valuing diversity, enabling inclusion and ensuring all people are treated with dignity and respect. We aim to be a truly inclusive employer and welcome applications from people from all parts of the community, in particular from under-represented groups. 

What we offer

In return we can offer true hybrid working to suit individual circumstances and a flexible, supportive and rewarding working environment. 

Wellbeing

• 28 days’ leave per annum plus bank holidays for full-time working
• Ability to buy an extra week of annual leave (pro-rata for part-time staff)
• Staff volunteer days
• 24/7 free, impartial and confidential support service
• We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work schemes

Financial

• Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Sustrans
• Bike, computer and season ticket loans
• Discount benefits
• London Weighting Allowance of £4,530 for all those living within a London Borough (32 local authority districts plus the City of London)
• Death in Service benefit – 3 x annual Salary

Family Friendly

• Enhanced maternity and paternity pay
• Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)

Additional information

• Closing date for the receipt of completed applications is 23:59, 27 July 2025.
• Interviews will take place in person at our Edinburgh office between the 5-7th August 2025. If you are unable to attend in person, please contact us to request an alternative arrangement.

About Sustrans

At Sustrans you'll be part of a movement to make it easier for people to walk and cycle. 

We're all here to change things! You’ll be part of an incredible community of talented, passionate, creative, problem solvers all working together to change things for the better. We act locally and think big - we have a vision of a society where the way we travel creates healthier places and happier lives for everyone.

You'll be questioning the status quo and daring to imagine a different world. You'll work on exciting, impactful projects that will stretch and empower you and you'll be rewarded by seeing the difference you make to people, communities and the planet. 

 We believe including everyone is central to who we are and what we want to achieve, we welcome difference and pride ourselves on creating a culture where you can be yourself and where your wellness is supported. 

You'll be guaranteed to make friends for life and work with a team that is incredibly flexible, supportive, ethical and fun.

Volunteering Matters  

Who we are
At Volunteering Matters, we believe people have the power to create change. Whether through volunteering by helping others and giving time, or through social action such as speaking up, campaigning, or leading change, everyone can make a difference. We bring people together to build stronger communities across England, Scotland and Wales, making sure everyone has the chance to get involved and create real change.

What we do
We help people of all ages and backgrounds get involved in volunteering and social action. We focus on making sure that everyone, no matter their situation, has the chance to take part. We work with local people.

How we do this

We support people to share their time and skills to help others and tackle big challenges in their communities.

· We remove barriers to volunteering and social action, making it easier for people who don’t always get the chance to take part.

· We listen to and amplify voices that aren’t always heard, helping volunteers and communities influence change.

· We help volunteers beyond their first experience, offering training, support, and pathways to new opportunities.

· We connect businesses with communities, creating meaningful employee volunteering projects.

· We show the impact of volunteering and social action, proving how it changes lives for the better.

Our promise to volunteers

We are always looking for new ways for volunteers to make a difference. We bring people together across generations and backgrounds to learn from each other and create change. At the same time, we make sure that all our volunteers are trained, supported, and valued, so they feel confident in what they do.

It’s a brilliant time to join us. We’re evolving, growing our impact, and shaping a future where everyone can take part and feel they belong. 

Volunteering Matters works with around 5,000 volunteers, 7,500 beneficiaries and 60 projects throughout England, Scotland and Wales each year.  At present, records are locally managed, relying on project-based IT solutions to record and report on activities.  To improve our efficiency in this area, we will be introducing a new digital platform for use across our work.  In spring 2025, we will be inviting potential providers to tender, asking them to tell us how they can work with us to develop an organisational-wide digital management tool that helps us manage our volunteers and activities more effectively.

In this role, you will operationally manage the activities and tasks outlined in the CRM project plan, working closely with the Head of Volunteering & Engagement, the CRM Strategic group and the CRM Working group.  The project plan includes four stages: (1) Understanding/prioritising our organisational needs, (2) Mapping potential providers, (3) Commissioning and deciding on a provider, (4) Implementation of a new system. We are currently at Stage 2, moving into Stage 3. 

This is a fixed term role with a two-year commitment (18 month contract) and delivery plan.  You will work closely with the National Volunteer Engagement Manager to help embed the new VMS or CRM across our delivery team, working practically and equitably with colleagues to understand any individual challenges or needs and finding appropriate ways to support them. 

We’re looking for a highly organised and proactive CRM Project Manager to lead the next phase of our CRM development project.

You’ll operationally manage the delivery of our CRM plan, support the commissioning of a new system, and develop and drive forward a clear implementation strategy. You’ll work closely with internal teams and external providers to ensure smooth delivery, while coordinating training, ensuring compliance, and embedding inclusive practices.

If you’re experienced in project management, stakeholder engagement, and system implementation — and you're passionate about making a difference — we’d love to hear from you. 

The post will require occasional travel to various locations in the UK.Please refer to the full job description for further details.

DBS/ PVG 

This role requires full DBS/ PVG clearance. 

Our Values & Way of Working: 

In all that we are guided by our values: Empowering, Inclusive, Compassionate, Positive & Straightforward. 

Diversity & Inclusion  

Volunteering Matters welcomes all applicants and are keen to ensure our team reflects the diversity of the UK and the communities we serve. We encourage applications from disabled, LGBT and Black, Asian and Minority Ethnic backgrounds, along with candidates with any protected characteristics and from disadvantaged groups.  

Disability Confident & Reasonable Adjustments:  

We guarantee to interview anyone with a disability whose application meets the minimum criteria for the role. Please provide evidence in your application, which demonstrates that you meet the level of competence required in the Job Description under skill and experience. To be considered for a guaranteed interview or to discuss any reasonable adjustments during the process, please state this in your cover letter. 

Benefits  

Our employee benefits reflect our culture which is built on an approach of full flexibility with accountability, and designed to let you make your most positive contribution; we offer. 

· Flexible Working by Default (re hours & place of work) 

· Unlimited Annual Leave 

· Employee Pension scheme 

· Life Assurance 

· Cycle to Work Scheme 

· Season Ticket Loan 

· Employee Assistance Programme 

· Enhanced sick and family leave.

· Lifestyle Discount Scheme

We are also open to discussing job share applications.  

GDPR Statement  

If you apply for a role with us, we will retain your contact details including your name, address, email address and phone number to help us manage your application for up to six months.  We will not use your personal data for any other purpose or share it with any third party. You can contact us at any point to update your personal information or ask us to delete it from our records.    

Policy on AI-Generated Applications 

Applications are accepted on trust, and we expect all submissions to reflect the applicant’s own words, experiences, and motivations. While tools such as Artificial Intelligence (AI) may support the application process, applications should not be generated wholly by AI. 

To Apply  

Please send a updated, complete CV and cover letter via the Charity Job Apply button above. In your application clearly state which role you are applying for. In the cover letter please demonstrate how you would fulfil the role requirements, what previous relevant achievements you have (both in life and at work), what skills & experience you can offer, and what you believe you can contribute to Volunteering Matters.  

Please note that all applicants must have the right to work in the UK. Unfortunately, we’re unable to progress applications that don’t meet this requirement. 

We are seeking a compassionate, visionary, and strategic Chief Executive Officer to lead Mermaids through the next stage of its evolution, dedicated to improving the lives of gender-diverse children and young people, and those who are important to them. As CEO, you will be responsible for driving the charity’s mission, shaping its strategic direction, and ensuring the delivery of high-quality, affirming support services. You will act as a visible and credible advocate for trans and 
gender-diverse youth, build strong relationships with stakeholders, and influence public policy and sector practice. Working closely with the Board of Trustees, you will oversee a small committed team, ensure robust financial management with the Chief Operating Officer, and lead fundraising efforts to secure a sustainable future. This is a unique opportunity for a values-driven leader who brings both strategic acumen and a deep commitment to equity, inclusion, and lived 
experience. 
Service Delivery:
• Provide strategic and operational leadership across all service delivery areas, including support line services, group work,  advocacy, external communications, and policy.
• Ensure services are high quality, inclusive, and responsive to the needs of trans and gender-diverse children, young people and the special people in their lives.
• Lead the continuous improvement and development of service delivery models, ensuring impact, effectiveness, and alignment with the charity’s mission.
• Champion a culture of safeguarding, accountability, and young person-centred practice throughout all service delivery. 
• Act as the organisation’s Safeguarding Lead, with oversight of on-call, safeguarding training, and ensuring appropriate escalation mechanisms are in place.
• Oversee the design and implementation of advocacy and policy activities, ensuring the charity’s voice is informed by lived 
experience and is impactful at local and national levels.
• Act as a visible and hands-on leader for frontline teams, providing support, supervision, and inspiration to staff and 
volunteers.
• Monitor performance, outcomes, and feedback to ensure services are meeting objectives and delivering positive change 
for beneficiaries.

Governance:
• In partnership with the board of trustees, set and articulate our vision, mission and strategy, and keep this under continual 
review.
• Lead the development and implementation of Mermaid’s strategic plan, ensuring sustainability and growth.
• Liaise with the board of trustees to ensure the charity’s governance, structure, policies and procedures are appropriate 
and effective, taking remedial measures and implementing change as necessary. This includes supporting board 
development.
• Work closely with the Chair and Board of Trustees to support strong governance and informed decision-making.
• Provide accurate and timely reporting on organisational performance, risks, and impact.
• Ensure compliance with regulatory guidance and legislation, including the Charity Commission and the Fundraising 

Finance & Fundraising:
• Working with the Chief Operating Officer and the Board of Trustees, ensure Mermaids has robust, deliverable fundraising 
and finance strategies in place, and subsequent action plans are embedded throughout the organisation to support their 
delivery.
• In partnership with the Chief Operating Officer, ensure Mermaids has robust finance, HR, IT, data privacy and governance processes and procedures are embedded.

People and Culture:
• Line manage senior staff including the COO and service delivery managers.
• Foster a positive, collaborative, inclusive internal culture that values lived experience and wellbeing.
• Continue work to embed a culture of equity, diversity and inclusion across the organisation, as well as a focus on accessibility.
• Work to define and drive trans-centred leadership across the organisation, including ensuring that the organisation is a trans-positive, supportive employer.

External Engagement and Advocacy:
• Represent Mermaids publicly, including acting as the key spokesperson and strategic policy stakeholder, ensuring 
organisational awareness of the external landscape and the changing needs of trans children, young people and their 
families, and advocating for these needs to be met.
• Lead communications strategy, and lead press engagement by responding to media inquiries, interviews, press conferences and media events.
• Lead on stakeholder engagement, including with funders, supporters, community partners, and policy influencers.
• Advocate for the rights and needs of trans and gender-diverse children, young people and the significant others in their lives at a national level.
 

This is a permanent full-time role, home based with regular UK wide travel.

This is a key role supporting the NFF team to amplify the experience of flooded people and the work of the National Flood Forum.  We’re looking for a proactive and people-focused Communications & Campaigns Manager to join our team. This role will support national campaigns, amplify our key messages and activity across regions, platforms and stakeholders. You will be a key contact and will help us tell powerful stories about flooding and flooded people.

Responsibilities

Responsibilities

Strategic Communications & Storytelling

Proven experience translating community activity and project work into compelling stories and campaigns that amplify the voices of those affected by flooding.

A track record of contributing creative ideas to increase awareness of an organisation’s work and impact.

Demonstrated ability to adapt messaging effectively for diverse audiences, including policymakers, partners, media, and communities.

Content Creation & Digital Media

• Create engaging digital and written content, including newsletters, blogs, website content, case studies, and social media posts.
• Support and build on the development of the NFF’s website
• Drive integrated campaign work by aligning digital, press, and stakeholder communications.
• Identify and utilise external opportunities (e.g. climate events, flooding anniversaries, policy milestones) to share relevant content.
• Create a bank of case studies to highlight the issues flooded people face.

Campaigns & Public Engagement

• Proven experience coordinating campaign timelines and content plans to support effective campaign delivery.
• Experience reporting on campaign performance and reach, with the ability to support teams in evaluating impact.
• Demonstrated skills in organising, planning, and supporting events—both online and in person—to help regional teams effectively share their work.

Media & External Relations

• Identify and cultivate relationships with the media, write press releases and media materials and identify case studies or spokespeople.
• Build strong working relationships with community flood groups to help them share their stories in the media.
• Monitor media coverage and engage with media opportunities aligned with NFF’s mission.

Internal Communications & Capacity Building

• Work with the leader team to manage the internal communications and support staff with templates, messaging guidance, and digital tools.
• Produce and distribute the internal newsletter, gathering updates and impact stories from teams and regional staff.
• Support staff and volunteers with communications training and briefings to build confidence and skills.

Knowledge Management & Brand Consistency

• Keep internal communication and campaign assets up to date.
• Feed insights from staff and communities into the improvement of communication tools and templates.
• Work to ensure consistent branding and accessibility across all channels.

Day-to-Day Activities

· You will create content for a variety of audiences and stakeholders in a number of different formats  

· Working with colleagues you will drive forward and support social media management

· You will work with the team to help shape and deliver campaigns on the issues that matter most to flooded people

· You will support the development of the NFF’s website & support digital updates

· You will be the main point of contact for local and national media and public relations

· You will carry out Internal Communications

· You will carry out Monitoring & Evaluation activity to ensure campaigns are effective and impactful

· You will ensure that all communications meet any regulatory and compliance requirements

Skills & Knowledge

Communication: Proven ability to write effectively for diverse audiences, including media, online platforms, political stakeholders, and internal teams. Skilled in building and maintaining strong relationships.

Storytelling: Outstanding storytelling skills that vividly bring to life the lived experiences of people affected by flooding.

Stakeholder Management: Demonstrated expertise in partnership working and managing a range of stakeholders.

· Empathy: Strong ability to empathise with individuals and communities impacted by flooding.

· Organisation: Highly organised, flexible, and capable of operating at a senior leadership level.

· Collaboration: A collaborative team player with a solution-focused approach.

· Experience: Relevant degree or equivalent practical experience in the field.

How This Role Contributes to Our Strategy

• Raising the NFF profile: Ensuring the work of the NFF and the experience of flooded people is amplified.
• Partnerships: Developing strong relationships with partner organisations.
• Collaboration: Fostering a collaborative approach within the organisation.