Intro

Although we are proud to be affiliated to the RSPCA (South, East and West Devon Branch), Little Valley Animal Shelter is a completely separate, self-funded, small, local Devon charity (205154), located on a beautiful 20-acre site just outside Exeter. We have been operating from this site for over 30 years and despite the many challenges faced, last year we were able to rescue hundreds of vulnerable animals and we rehomed almost all these pets.

All our team are passionate about the many animals we care for and many of our staff have been with us for a number of years. With the future looking a little brighter (from the pandemic perspective) now is a great time to join our team as we have recently finished the rebuild of our new animal facilities, and are now poised to develop further and expand our services across Devon. 

About the role

Working alongside our finance manager, and to a lessor extent our CEO, the accounts and support services administrator will be responsible for processing our day to day finances and providing a range of support services. We are looking for a team player who can communicate effectively with colleagues. 

About you

The accounts and support services administrator will need to be highly numerate (although not essential, ideally AAT qualified or part qualified or equivilant)  with a comprehensive knowledge of bookkeeping/accounts and advanced Excel skills. 

The support serives aspects of the role requires good admin, multi taking, proiritisation and organisational skills.

We are also looking for a team player who can communicate effectively with colleagues 

Finally you will be highly motivated by our Charity’s work and have the ability to work effectively with the minimum of supervision, demonstrating integrity, understanding and empathy.

This is a permanent full time role working 37.5 hrs a week.

About Little Valley, why you should join us.

Little Valley - Big Heart 

It goes without saying that the biggest draw for people who want to join our team is their desire to help animals in need. Rest assured you will be to see first hand the importance of your role at Little Valley and also the impact it makes on the lives of the many animals that we care and support.

Little Valley Animal Shelter is a local Devon charity based in a beautiful 20-acre countryside site on the edge of Exeter. We are a separately registered Branch of the RSPCA meaning we are governed by certain overarching guidance to ensure excellent standards of care but receive minimal funding from the national charity. Because of this, working for Little Valley is challenging but hugely rewarding; with every achievement making a difference to animals on site and in our surrounding communities.

It costs over £1m a year to run Little Valley and we are in a strong and stable financial position, ready to invest in the development of our beloved charity and increase the levels of support we can offer to the animals in our region.

Our team of 33 staff and over 100 volunteers are based both at the Shelter and in our 5 retail shops which are dotted around the Devon area. The Shelter has over 30 dog kennels, including a specialist behavioural area. We also have over 50 cat pens, including a special cat compound. Finally, Little Valley has a unique stand-alone facility where we can house over 50 small animals such as rabbits, guinea pigs, ferrets and a wide range of rodents, not to mention birds of all shapes and sizes in our private aviaries. Over the years our extensive grounds and wildlife areas have also cared for farm animals, many of whom are now happy and much loved in their new homes. Working at Little Valley means you’re able to follow the journeys of the animals we care for, watching them from when they arrive with us, often from sad backgrounds, to when they are happily rehomed.

April 2020 marked a milestone in Little Valley's 30-year history as our final new kennel block were completed and commissioned - over the last few years we have totally rebuilt our cattery and dog kennels to allow us to deliver our highest standards of care in the very best facilities possible. The total cost of Little Valley's rebuild project has been well over £2m. 

It is a great time to join our wonderful team as the rebuild is now behind us and we are in the final stages of agreeing our strategy for the way forward. In the coming years we will be supporting even more animals who need our care in the Devon area and also raising our profile and diversifying our income streams to provide a more stable platform for the future. 

Role Description 

Job Title: HR Administrator 

Location: Newcastle city centre 

Hours: 15 hours (2 days) 

Contract:                       Permanent 

Pay:                  £17,507 - £20,538 (pro-rata)

Responsible to: Head of Operations 

Responsible for: Administration of Human Resources of the organisation 

• Each member of staff at Junction 42 has a financial target that they commit to raise for their role through individual donors from their faith communities. This is to sustain the missional aspect of our work. In some organisations this is known as personal support. 

Summary of main purpose of the role: 

To co-ordinate and administrate key HR functions which contribute to the running of Junction 42.

Main duties and responsibilities: 

• Oversight and coordination of Human Resources within consultation of our HR consultants, Peninsula, and within the existing policy and procedure framework of Junction 42. Activities will include; recruitment, selection, induction, supervision, appraisals, training, staff development and policies & procedures for staff, volunteers, sessional workers and year out placements, as well as being the main point of contact for any staff/volunteer/sessional worker’s HR queries.
• Responsible for development and usage of the recruitment and selection tools and full process, and preparing role and responsibility descriptions across the organisation. 
• Responsible for managing the HR onboarding process for all new staff/volunteers/sessional workers, including the coordination of training and coaching plans. 

• Supporting managers in developing Continuous Personal Development (CPD) plans for all staff, ensuring that they are within budget and forecasting CPD spends for the year. 
• Responsible for administrating pay scales, completing a yearly review with management and providing Accountants with monthly figures for payroll. 
• Supporting managers in management of all sick, bereavement, compassionate and annual leave. 
• Supporting managers in dealing with all HR incidents where staff have not adhered to policy or managers want to address a HR issue. 
• Liaising with our HR consultants and ensuring we obtain advice and legal documentation for any HR query or documentation prior to acting. 

• Arranging all appraisals, supervisions, role and probation reviews for staff, providing administrative support for meetings and collating and distributing outputs and actions. 
• Ensuring all HR policies, procedures & documentation are fit for purpose, and spot checking to ensure staff are adhering to policies. 
• Ensuring sufficient welfare and clinical supervision support is given to those within the organisation. 
• Working with Senior Leadership Team to organise and co-ordinate the strategic schedule of Junction 42 activities within the calendar year, including the promotion of the charity, staff development, recruitment, training of volunteers and engagement with partners. 
• To undertake any other tasks or duties that may be reasonably required. 

Person Specification: 

• The person appreciates and models the core principles and values of the organisation (showing personal commitment to a life of Christian faith) 
• The person identifies with the ethos and mission of Junction 42 

Essential Skills and Abilities:  

• Excellent organisational skills 
• Excellent verbal and written communication skills 
• Excellent IT skills, with experience in use of Office Suite including Word, Excel, PowerPoint, and experience using PCs 
• A strong eye for detail 

• Previous experience in an administrative role 
• The ability to work and contribute as part of a team 
• The ability to manage self, including balancing conflicting priorities 

Confidentiality: 

Any information acquired in the course of duty must be treated in the strictest confidence and must be discussed only within the confines of the work setting with the appropriate members of staff. 

Note: 

This job description is not exhaustive, and amendments and additions may be required in line with future organisational changes. 

The post holder will be expected to attend all Junction 42 training, team days and conferences as requested by the Director. 

Music, it’s in our DNA. We use the power of music to enrich the lives of people affected by life limiting illness, isolation or disability and we are the largest music therapy charity in the UK. We are Nordoff Robbins Music Therapy.  Let’s face it, the last 18 months have been incredibly trying.  Charities including ours have found themselves in a whole new world, providing services virtually as well as in person where possible.  But we have thrived on these challenges, and our two London centres are now fully open and Nordoff Robbins is now looking for a Music Services Administrator to support our music therapists and to help us reach more people across the UK through the power of music.

We are NR

If you want to work at a charity with people and music at its heart; that is committed to providing an equitable, diverse and inclusive workplace full of inspiring colleagues who work tirelessly to put those we exist to serve front and centre of everything we do; if you want to work collaboratively with integrity and kindness and are willing to come with us on a journey as we work together and collectively come to work with strong backs, soft fronts and wild hearts, we could be your next team.

Are you NR?

If you are values driven, courageous, curious, agile, flexible, enthusiastic and future focused (without losing sight of the here and now), if you can bring positivity and accountability to your work, if you strive for brilliance, challenges excite you and if you would speak with passion and dedication about our cause we want to hear from you!

What we need:

Music Services is the delivery arm of Nordoff Robbins and encompasses the provision of music therapy and related activities including education, training and research. The Music Services Administrator will work  closely with the Regional Manager and alongside other Music Services Administrators/Assistants to ensure that the admin function is well run, organised, efficient and effective, and that clients, visitors and callers have a positive experience when they spend time with us. This role will also provide effective cover of our reception areas as and when required. Many of our visitors and clients lead challenging lives and include vulnerable children and adults. This role is therefore subject to a basic DBS check.

We are also looking for you to:

• Be a confident, clear, honest communicator, able to speak to a variety of internal and external stakeholders
• Have a collaborative work ethic and ability to engage positively with all stakeholders 
• Have a professional approach and ability to work without close supervision 
• Produce work with accuracy, diligence and attention to detail 
• Effectively use Microsoft Office (Outlook, Word, Excel)
• Be mission led and values driven, putting the client front and centre of what we do
• Be flexible, adaptable, proactive, thoughtful, decisive and recognise opportunities for improvements and share these with the team

What we offer:

3 best things about the job (in our humble opinion)

• You will be on the front line working with our clients, therapists and in our two London bases seeing and contributing to our wonderful work
• You will be fully supported as you learn and develop in the role and able to learn from very experienced colleagues
• You will get to work with all areas of the organisation, especially the fundraising and communications team, and have the opportunity to support at our award winning events.

Don’t worry, you don’t need to be musical, but you do need to be able to work cross-organisationally with colleagues in all areas of the charity and especially music therapists to help bring awareness of our mission, vision and achievements to the world.

A salary of £24,279 plus £1500 LW, total £25,779 pa FTE

Pension scheme

31 days annual leave (pro rata)

Currently hybrid working (mix of office based in our North London office and home working)

Salary sacrifice benefits including cycle to work

A true People First charity with training and career development at our core

An inclusive culture – and lots of music!

We have a firm set of Equity, Diversity, Inclusion and Belonging (EDIB) principles and values that we all commit to:

1: ACCESSIBLE TO ALL

Understanding the / Removing any barriers (including barriers in communication methods) to becoming a client, colleague, trustee, student, volunteer, supporter doner or any user/contributor to the services of Nordoff Robbins

2: PROVIDING EQUITY OF OPPORTUNITY

Giving everyone the right tools and access for salary, promotions, roles, responsibilities, learning, development, and access to a Music Therapist for those at most need

3: DIVERSE ENGAGEMENT

Reaching our audiences in a multitude of ways including by having conversations with them, and meeting them where they are – be that through services, communications, events, research, resources etc.

4: BE FREE FROM DISCRIMINATION

To ensure we have fair practices, and allow people to speak out, question and challenge language, actions and behaviours of NR as an organisation and those who represent it and to provide channels for them to do so safely.

5: BE VIGILENT, PROACTIVE AND RESPONSIVE

To instil a culture of continual listening, evolving, and learning from people including our clients, their families and our colleagues and students

Citizens Advice Southwark has a track record of delivering high-quality services from its three main offices in the borough and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns.

You will provide executive support to the Chief Executive and have overall management responsibility for the operational and administration functions across the Service including the management of a team of paid and voluntary staff. You will also take lead responsibility for managing premises across three locations, leading on Information Technology initiatives and compliancy with GDPR and Health & Safety regulations.

To be successful in this role you will need:

• Substantial experience of office and facilities management.

• Experience of managing office premises, including ensuring they are well-maintained, secure and safe.

• Experience of staff and/or volunteer management.

• Experience of office systems including Microsoft Windows and Office applications (Word, Excel, Access, Power-point, and Outlook).

• Experience of the development and management of ICT and the ability to identify system weaknesses and appropriately develop systems to improve office efficiency.

• A commitment and understanding to the organisation’s “Aims & Principles” and equal opportunities policies.

In return, we can offer you a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% of gross salary, an Employee Assistance Programme and training and development opportunities to continue your professional development.

Closing date: 9.00 AM Monday 20th December 2021

Interviews: Thursday 23rd December 2021

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Funded by London Borough of Southwark

Are you looking for an opportunity where your skills will make a difference in helping to end

homelessness and rebuild lives?

About the role

The Facilities Team provide support to our Head Office at Tower Hill and other offices in London, ensuring that our colleagues there have comfortable, safe and fit-for-purpose spaces in which they can work. We’re a busy team of five, often juggling conflicting priorities and working to deadlines and we’ll also be managing contracts and the archiving function, as well as monitoring Health and Safety and preventative and planned maintenance.

What we’re looking for

Do you have a positive outlook, warm and cheerful demeanour, and the ability to relate to people at all levels? If so, we are looking for a personable and hands-on Facilities Assistant to join our team, based at Tower Hill, but also working at other London locations.

About you

We’re looking for someone who is customer focused, resilient, proactive and has attention to detail. You’ll need to be flexible, able to work on your own initiative, and have great communication skills to succeed in this role.

You’ll also be covering a reception function, so excellent customer service skills are essential, as well as a great telephone manner, alongside this you will act as a fire marshal and first aider. The post holder will often be juggling varying demands so the ability to remain calm under pressure and prioritise is also important.

What we offer

• Excellent Development and Growth Opportunities

St Mungo’s employees are encouraged to consider opportunities to develop new skills or progress including; secondments, internal transfers, application to new roles in the organisation or just to get involved in various projects happening within the organisation.

As a result last year 35% of our vacancies were filled by promotions. In 2019 we achieved We Invest in People Gold level accreditation and are one of just 3% of housing associations to achieve this standard; 82% of staff who took part in the IIP survey say St Mungo’s is a great place to work.

• A Diverse and Inclusive Work Place

At St Mungo’s is a Disability Confident Employer, we are in the top 100 of Stonewall’s Workplace Equality Index 2020 and we are. Equality, diversity and inclusion are central to the organisation's values and how we work.

We are proud of our commitment to diversity and inclusion and have 8 great Diversity Networks to support clients and staff from different backgrounds so they are able to be their best selves. Our Networks include: BAME, Carers and Parents, Lived Experience, LGBTQIA+, Disability Awareness, South West, Irish and Women’s Action.

• Flexible Working and Other Benefits

We are committed to maintaining your work/life balance. We offer 25 days annual leave, and operate a very popular Flexi Time scheme, which allows you to supplement your annual leave entitlement. After 5 years, staff annual leave entitlement increases to 28 days.

St Mungo’s contribute 4% of your gross annual salary, and you are able to enrol in the Defined Contribution scheme following a successful probationary period in which the employer contribution is 6%.

What we do

At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 we supported nearly 30,000 people who were either homeless or at risk of becoming homeless. Our staff are crucial to making this happen.

How to apply

To find out more and apply please go to the St Mungo’s careers page on our website. 

To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website.

Closing date: 10am on 9th December

Interview and assessments on: 4th and 5th January.

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

Circa £50,000 per annum
PERMANENT – FULL-TIME

60 acres of Hertfordshire parkland in the village of Much Hadham needs you…

About the role

We’re looking for an exceptional Head of Estates and Facilities who combines strong technical skills with broad management experience to manage and develop the charity’s extensive property and estate in line with the needs of its clients, regulatory requirements and the interests of the wider organisation.

This role oversees the management of the day to day operations of the charity’s maintenance, estates and domestic services departments. The Head of Estates and Facilities also has a wider strategic role in helping deliver a property strategy to enable the charity to respond to the changing needs of its clients and provide the highest quality service. The post holder will lead on issues including security and health and safety and play a critical role on matters such as procurement and environmental sustainability.

About you

We are looking for someone with a professional qualification in Building or Facilities Management or a related qualification in Engineering, Construction or Surveying. You will have strong knowledge of property related legislation and an excellent understanding of relevant health and safety legislation. You will successfully manage a busy site, balancing construction projects and contractors with the smooth running of catering, cleaning and domestic services. Your proficiency in IT and helpdesk systems will ensure the facilities team are deployed effectively.

St Elizabeth’s

Established in 1903, St Elizabeth’s is a national charity that supports approximately 200 adults, children and young people with epilepsy and other complex medical conditions in our Children’s Homes, SEN School, College, Adult Residential Homes with Nursing and Day Centre.

We are based on a 60-acre site in Much Hadham, Hertfordshire between Harlow and Bishops Stortford.

Our Benefits

In addition to excellent staff training, our employees are also rewarded with various other benefits offered as part of your employment:

- Competitive salary
- Generous holiday entitlement
- 20% uplift on your salary for working overtime on a Saturday & Sunday for allocated roles
- Fully paid for DBS
- Life assurance
- Opportunity to pursue recognised qualifications of your own
- Free parking
- High street retail/leisure discounts
- Discounted gym membership
- Recommend a friend payment of between £300 and £500
- Confidential employee assistance programme
- Contributory pension scheme
- On-site accommodation for £200 per month

How can you find out more?

To apply, please submit an up to date CV and application form on our website.

All offers are conditional and subject to receipt of satisfactory pre-employment checks and references including an enhanced DBS check. Please note we are not on a public transport route. Salary is dependent on the role, qualifications and experience.

Applications will be reviewed and interviews scheduled on a rolling basis; therefore, we recommend that you apply sooner rather than later. We reserve the right to close this advert if we receive sufficient applications ahead of the deadline.

St Elizabeth’s Centre is committed to safeguarding and promoting the welfare of children, vulnerable adults and young people. The successful applicant(s) will be required to undertake an enhanced disclosure through the Disclosure and Barring Service. St Elizabeth’s is proud to be recognised as an Investor in People and to hold Disability Confident status. We are an equal opportunities employer welcoming applications from across the community.

Registered Charity 1176777

Ref: 104 403

Position Title:  Operations and Communications Administrator

Location: The Trust’s office in West London

Reporting to:  Office Manager

Grade and salary: Grade B £31,659 (pro rata)

Contract terms: Full Time

Closing date:             11.30pm on Sunday December 12th.

Background

The Sigrid Rausing Trust is a grant-making foundation based in London. Founded in 1995, its purpose is to promote the values and principles of human rights, equality and the rule of law, and to preserve nature from further degradation. In pursuit of these goals, the Trust had committed approximately £429 million to organisations all over the world by the end of 2020. Its current annual budget is approximately £47million. The Trust is led by nine Trustees and currently employs 24 staff. More detail on the Trust’s work can be found on its website.

The Operations and Communications Administrator is part of the operations team of 7 staff, who provide a range of infrastructure services and support to the Trust, including finance, information and communications technology, grants management, governance, compliance, facilities and office services, health and safety, and human resources. The Operations and Communications Administrator provides a range of support to the operations team and wider Trust, and is key in ensuring the smooth running of the Trust’s day to day activities.

Working for the Trust

The Trust is committed to staff development. We offer various opportunities for staff to learn and develop, including an individual training budget, and management devoted to coaching and development. We encourage staff to attend events such as conferences, expert and donor meetings, to keep abreast of the developments in the human rights and philanthropic fields. The Trust is committed to being a good practice employer. We offer flexible working arrangements and are currently undertaking a wide-ranging review of staff benefits.

It is important to us that our organisation is diverse, so we actively encourage applications from people of all backgrounds and identities.

Purpose of the Role:

• To provide administrative support to the Office Manager and wider Operations team in the delivery of tasks at key periods and provide cover as required;
• To provide administrative, communications and other operational support to the Trust;
• To undertake administrative tasks in support of the Finance Officer and Manager as required.

Key Responsibilities:

Operations

• Present a professional front of house service to visitors, telephone calls and emails; including monitoring of key Trust email inboxes.
• Support the Office Manager with recruitment processes which may include posting of adverts; dealing with enquiries from applicants; filing and anonymising applications; scheduling interviews and communication with applicants in general.
• Provide scheduling support to the Trust overall including team meetings, managers meetings, board and Trustee meetings, assistance to the Executive Director and Deputy Executive Director on scheduling and other scheduling tasks as they arise.
• Administrative work associated with ensuring office provision and resources are fit for purpose. This will include support to staff working remotely as well as maintenance of the Trust’s central office. Tasks include organising stationery and equipment orders, keeping ordering records up to date, assisting with the scheduling and management of building maintenance; maintaining equipment and IT logs and list etc.
• Provide administrative support to the Office Manager on HR projects relating to staff benefits and policies.
• Work alongside the office manager providing administrative and logistical support with the daily running of the office. 
   

Communications

• Update and maintain website content in coordination with members of the programme team, the COO and external communications consultants. This includes monthly changes to grants data as well more static elements of the website.
• Add news stories and relevant Trust updates as they are developed;
• Be responsible for the Trust’s twitter account and send out tweets as needed and in coordination with the senior management team and communications consultant.
• Assist the COO and Grants Manager with the monthly preparation of the devolved grant making minutes

Finance

• Assist with initial processing of all supplier invoices
• Assist with gathering of grantee bank details for review by the Finance Officer
• Assist with initial checking of staff expenses claims and paperwork

Travel

• Occasional support of programme staff in organising travel for complex trips (for example higher risk locations or trips with Trustees), including travel and accommodation booking and trip scheduling and background research for travel risk assessments as necessary;
• Assistance in keeping up to date on COVID restrictions in relevant locations to assist programme staff in planning travel

Relationships and reporting lines

• Receives line management and development from the Office Manager
• Works closely with the Office Manager and Finance Office
• Works collaboratively with colleagues in the operations team, sharing information and learning and mutual support;
• Works supportively with colleagues across the programmes team.

PERSON SPECIFICATION

Knowledge, qualifications and experience

• Bachelor’s degree in a related field (such as social sciences, human rights, environmental sciences, sociology etc.) or equivalent experience.
• A demonstrable understanding of human rights issues or interest in developing this further;
• High level of literacy and numeracy;
• At least two years of work experience in an administrative role, preferably in a related field;
• Strong and demonstrable administration skills. Any experience of financial work would be an advantage;
• Some experience of working with website content management systems or other equivalent communications exposure;
• High level of computer literacy, including experience of using Microsoft Office particularly excel, and ideally customer relationship management (CRM), grant-making or other databases.

Key Competences, Skills and Abilities

• Excellent analytical skills and outstanding communications skills; ability to write concisely and persuasively and to present ideas confidently in English;
• Excellent interpersonal skills and ability to work with people at all levels and from a variety of ethnic and cultural backgrounds;
• Excellent attention to detail and commitment to high standards of delivery;
• Strong planning and organising skills and ability to project manage complex activities to time and to a high standard;
• Ability to manage multiple competing priorities, to work on own initiative proactively identifying problems and potential solutions;
• Team player, and flexible approach to supporting others in a small team.

Personal qualities

• Demonstrable interest in and commitment to human rights;
• Commitment to respect and value equality and diversity and inclusion, and understanding of how this applies to own area of work;
• Commitment to own continuing personal and professional development;
• Commitment to the vision, mission and values of SRT;
• Flexibility and a sense of humour.

Other requirements

SRT is only able to consider applications from candidates who already have the right to live and work in the United Kingdom. SRT is currently allowing staff work flexibly either in our Holland Park office or at home. This arrangement will apply to this post though office attendance from time to time may be required as part of the role’s duties.

How to apply:

Please submit a 2-page CV and 2-page cover letter to apply. 

Closing date for applications is 11.30pm on Sunday December 12th.

We expect to hold first round interviews during the week starting 17th January 2022.

The successful candidate will have excellent communication skills and be confident in handling computer systems for communication, record keeping and basic bookkeeping.

The Church administrator will work closely with the clergy and other members of the small staff team and the Church Wardens

We have an exciting opportunity for someone with excellent communication skills to join the staff of a social enterprise on an NHS-funded advice project now in its seventh year. The core function of this role is to be the public-facing first point of contact for callers to the advice service, offering tier one information and supporting the tier two specialist advice team. With big plans for the future, we want you to be part of a strong team committed to delivering excellence and achieving success in line with our commercial and social objectives.

You will be an excellent communicator with good interpersonal skills and experience of working in a client-facing information, advice or administration role. A proven ability to provide clear and coherent information via the telephone in a way that is accessible to a broad client base is essential.

The successful candidate will be able to establish a good rapport with clients and stakeholders in a professional and caring manner, upholding brand values.

In return, you can look forward to working with a small but highly-skilled and dynamic team, and having influence over the future strategic direction of the company. We also offer a competitive salary with performance-related bonus and an excellent benefits package. The nature of this role demands complete confidentiality and flexibility with regard to the needs of the business and its clients. This is a salaried role and some unsocial hours may be expected.

MAIN DUTIES:

1. To be the public-facing first point of contact to health and social care service users in England, providing information about the NHS Continuing Healthcare assessment and appeal process, as part of an established national specialist continuing healthcare information and advice service, with a great reputation.
2. Main duties to include being part of the tier one team, who are the first point of contact for new client enquiries (telephone and email), responding to messages from new clients, asking relevant questions to determine the type of enquiry, providing accurate tier one technical information about the NHS continuing healthcare framework and criteria, and scheduling tier two advice sessions. Note that this is primarily a telephone advice role within a very busy service and that many callers will present with strong emotions.
3. To provide tier one information about the assessment and dispute processes to our clients tailored to their specific situation and needs from a good working knowledge of the national guidance and assessment framework.
4. To keep informed of issues, policies and guidance affecting clients ensuring that the information provided is relevant, current, complete and accurate.
5. To respond to new referrals by making prompt initial contact with the client following referral from a Clinical Commissioning Group, stakeholder or private enquirer, within appropriate timescales.
6. To provide administrative support to the Information and Advice team and Managing Director.
7. Keep operating procedures under review to identify areas of potential development and / or improvement and make recommendations.
8. To meet and greet clients and visitors to the offices.
9. To research topics relevant to continuing healthcare as directed, preparing clear and concise summary reports.
10. Responsible for maintaining online client management and filing systems.
11. Work closely and efficiently with representatives and partners from NHS England and referring Clinical Commissioning Groups so as to provide a quality and cost-effective service, and to minimise stress for the client.
12. To work with partner organisations and stakeholders to share knowledge, make appropriate referrals, maintain consistency and draw upon each other’s expertise, always striving to improve the quality of both services and provide a better customer experience.
13. To keep relevant and sufficiently detailed case records following each client contact, ensuring that all client information is kept up to date in line with Beacon’s systems and procedures, including data protection (GDPR) policies. 
14. To work cooperatively with Beacon’s private casework team so as to provide clear, transparent and appropriate information to clients about Beacon’s casework services in line with company procedures. 
15. To uphold organisational values, promoting Beacon’s social goals through each area of your work.
16. Attending line management, supervision and team meetings as appropriate and to play a full part in the development and success of Beacon.
17. Archiving
18. Provide organisational and administrative support to advisers and caseworkers as required.

This post may be subject to a satisfactory Disclosure and Baring Service check or equivalent.

STAFF BENEFITS: Pension Scheme, Generous Annual Leave Entitlement, Death in Service Benefit 4x salary, Flexible Working, Health & Dental Care Plan, Professional Development Plan, Employee Rewards Scheme (Perkbox) and Performance-Related Bonus.

Background Information

NHS Continuing Healthcare is the name given to a package of health care that some people need to receive as a result of a disability, accident or illness. Individuals who are assessed as eligible for NHS Continuing Healthcare will have the full cost of their care and accommodation funded by the NHS.

The criteria for determining eligibility are highly complex and can be very difficult to understand because they care based upon case law and often poorly-understood legal tests rather than primary legislation.  Our experience has shown that there is a lot of confusion surrounding continuing healthcare because of the complex nature of the criteria, as well as lengthy and detailed assessment processes.  Likewise, the appeal process can be very daunting and perplexing to individuals who do not know what to expect.

Over the past 17 years, Age UK Oxfordshire has provided a free advice, support, advocacy and active casework service to individuals in the South of England going through the assessment or appeal process.  In that time they have worked with over 7,500 families and won over 70% of appeals, establishing a national reputation for quality advice and casework within continuing healthcare professional circles.

Beacon is the trading name of Ethical Legal Services Ltd, a company which has evolved from Age UK Oxfordshire’s original continuing healthcare project. Beacon utilises the extensive experience of its casework team to fill both a commercial gap and a social need in the national support market for continuing healthcare.  Beacon aims to ensure that individuals receive a fair, accurate & comprehensive assessment of need, being empowered to make informed appeal choices. Beacon is a social enterprise, producing operating surpluses which are donated to charity to support vital services for older people.

Beacon operates an ethical business model which places the client at the heart of the process and aims to achieve the best possible outcome for our clients through robust and non-confrontational engagement with CCGs. Our team of advisers and caseworkers have established a strong reputation for their thorough understanding of the eligibility criteria and key principles, combining excellent client engagement with high-quality case representation. In seven years we have supported over 30,000 people and achieved a consistently high quality score from our clients.

The Project

For the past seven years Beacon has been commissioned by NHS England to deliver the first national specialist NHS Continuing Healthcare information and advice service. The service delivers in two specific areas:

• Remote verbal or written advice surgeries: time-limited specialist advice delivered via telephone, Teams and email
• Literature in the form of comprehensive information guides provided via post and across digital access points

The service is open to anybody in England at any stage of the continuing healthcare journey or in the long-term care system. Clients and service-users will be entitled to receive a copy of Beacon’s literature in the format they find most accessible, and up to ninety minutes of remote (verbal or written) advice.

Remote verbal information and advice will be provided on any area within the scope of the National Framework for NHS Continuing Healthcare and NHS Funded Nursing Care (2007, 2009, 2012 and 2018 editions), and related guidance, and on the topics covered by the Navigational Toolkit.

The role of the Information Officer will be to deliver accurate tier one information to clients which helps them to understand what NHS continuing healthcare is, how to apply for it and what to do if they want to challenge the outcome of their assessment. You will also be expected to schedule tier two advice sessions with our specialist advice team for individuals who require an-depth consultation.

Please note that whilst prior knowledge of the NHS continuing healthcare criteria and assessment procedures is desirable, it is not necessary to have this knowledge and full training will be provided. We are looking for candidates with the right skills and personal attributes as listed in the Person Specification.

Our Values

At Beacon, we employ people who want to do things differently to other organisations working in this field. Five values sum up our culture and how we treat our clients and our staff:

1. Ethical

Commitment to our clients

We operate with honesty and integrity. We are transparent about our funding set-up and our fees, which we keep as low as we sensibly can. We never ‘hard sell’ our services, we keep you informed at every step, and we always give our honest opinion of your chances of success. As a social enterprise, we donate any profits to charity.

Commitment to our team

We operate with honesty and integrity, and always work hard to get the best results for our clients and the business. We work to high standards, and trust our people to respectfully speak out if we fall short.

1. Expert

Commitment to our clients

We pride ourselves on being recognised as leading independent experts in NHS Continuing Healthcare (CHC). We apply our knowledge and experience to help every case and caller. We also strive to improve CHC for everyone, by training health and social care professionals.

Commitment to our team

We are the leading experts in our field. We encourage and value innovation and evolution in what we do, and how we do it. We are united in developing the business and its services.

1. Personal

Commitment to our clients

By listening carefully to you and the people who really know about your care needs, we can provide excellent advice and powerful advocacy tailored to your unique situation.

Commitment to our team

We get results by getting to know our clients. We do the same with our people, offering flexible working options to suit your circumstances, and taking time out to have fun as a team.

1. Compassionate

Commitment to our clients

We are mindful of the immense stress that our callers and clients can be under, at what is often a really tough time. We do our best to lift some of that burden by providing a quality service that you can trust, and by being compassionate and courteous at all times.

Commitment to our team

The nature of the work can be stressful and emotionally draining. We take care and time to look out for each other, and encourage healthy work habits.

1. Rewarding

Commitment to our team

We take the time to celebrate success and are inspired by one another’s achievements. We provide a generous and varied suite of benefits that can be enjoyed by our people and their families.

We have a new opportunity for an exceptional Finance and Administrative Officer.  This is an exciting time to join Mayhew, as we prepare for our new strategy cycle, next year.

You will report to the Head of Finance and Business support, taking responsibility for the payroll, invoices, and company secretarial functions. You will also assist our board of trustees with PA duties, therefore experience of minute taking would be beneficial for this role.

Role specifics:

Hours: 35 per week, Monday to Friday,

Salary: Circa £25,000 per annum

Closing Date: Sunday 21st November 2021

Benefits:  Please visit the careers section of our website to find out more about our employee benefits.

First round interviews will be conducted over Zoom.

Mayhew works in, and supports a diverse community here in London and Internationally, therefore, we welcome applicants from people with disabilities, Black, Asian or Minority Ethnic (BAME) backgrounds and the LGBT+ community.

If this sounds of interest to you read the Job Description and Person Specification below and apply.

Exciting employment opportunity for an experienced and dynamic administrator in a highly regarded voluntary sector service providing mental health treatment for young people in Haringey, North London .

Open Door is an NHS commissioned voluntary sector service, providing a range of therapeutic services for young people aged 12-24. We form part of the Haringey CAMHS pathway for 12-18-year olds. We offer counselling, psychodynamic psychotherapy, CBT, mindfulness-based therapy, family and group work as well as a service for parents and carers. We offer services in Crouch End and Tottenham and on an outreach basis in secondary schools, and online. 

We are seeking a Senior Clinical Administrator to be part of our Clinical Support Service which is the first port of call for young people or parents wishing to use our services. You will be responsible for all office and reception administrative systems and for providing an efficient and effective support service for Open Door’s clinical services. This is a role where you can really make a difference, ensuring that the service has the administrative support required to work efficiently and effectively so that young people can get the care they need.

We therefore require someone who can work on the frontline and take referrals, as well as manage a small team, working under pressure in a demanding but well-supported environment. The successful candidate will have a good understanding of the importance of a client focussed service and demonstrate excellent communication and customer care skills. They will need to be IT literate and willing to learn new IT systems and digital skills.

Are you a dynamic administrator looking for a rewarding role that is crucial in helping the music sector?

Central London – Membership & Services Officer

Full time permanent position

Salary - Circa £24,000 – £26,000

This is an exciting time for a proactive professional with great administrative and interpersonal skills to join the ISM, the leading professional body for musicians with a reputation for its top rate services and campaigning. The ISM has doubled in size over the past 10 years and now has over 11,000 members who come from every part of the music world.

The ISM is looking for a Membership & Services Officer as part of the frontline reception team who are responsible for dealing with membership enquiries. You will have at least 2 years experience of working in an office environment. You must be confident with databases and understand the importance of accuracy and confidentiality when handling data. You will have an excellent phone manner and be confident at handling telephone and written enquiries solving questions from ISM members and the public quickly. You will have a real commitment to looking after the ISM office environment always willing to go the extra mile and have fantastic attention to detail. You will have excellent interpersonal skills, be proactive and have a can do attitude.

You will be joining a professional staff team who are normally based in Bayswater, London but are currently following a hybrid model of work.

To apply please send a full CV and covering letter explaining why you are the person for the job.

The Membership & Communications Administrator is a key member of the office team, providing comprehensive operational and administrative support for membership services, communications and website administration together with administrative support across a range of core head office functions, for example finance and facilities, and dealing with all enquires via, phone, website and email and supporting other administrative staff.

The succesful applicant will be responsible for administering the membership services provided by the Association. This will including the applications process for new member applications and membership renewals. Alongside this you will manage the online members shop, processing orders and ensuring that the stock is maintained and refreshed on a regular basis.

The overall maintainance of the Association's website is a key part of the role as is liaising with our web design suppliers to ensure that any technical problems with the functioning of the website are resolved as quickly as possible.

The succesful applicant will demonstrate initiatieve as the will be responsible for managing the flow of work, anticipating potential problems and drawing the Chief Officer’s attention to the need to take timely action where necessary. This will include, ​as needed, co-ordinating the arrangements for a range of meetings and events. A key part of the role is to ensure the smooth running of the office through ensuring administrative stock levels are maintained and routine servicing contracts are undertaken in a timely manner.​

The succesful applicant will be able to proactively build relationships and work closely with colleagues across the Association. As a public facing member of staff you will be expected to deal with telephone calls to the office and be able to handle confidential material in a sensitive and discrete fashion, is important that you are confident in liaising with members of the Association and the public.

We will expect you to be able top manage and prioritizie your own workload and competing deadlines (there will always be support available to you should you need it).  Whilst the office part of the job is based in Ipswich you may, infrequently, be asked to travel to other locations across the UK to provide the project and administrative support at specific meetings, course and / or events, all expenses will be reimbursed. As you settle in we look forward to you contributing to the development of the team and our services. 

As a hybrid job, you will be expected to work from the office for one day a week. The Association will pay for your internet connection and provide other reasonable resources to enable you to work from home.

Informal conversations to find out more about this job are welcomed.

Our contact details are within the attached full job specification.

A bit about us

Jesuit Media Initiatives are the small but passionate media team for the Jesuits in Britain, with a vision to help people on their journey of faith. We want to meet people where they are, however they are, and provide them with the tools they need to live out their relationship with God using Ignatian spirituality.

We reach hundreds of thousands of people around the world every day and that number continues to grow. We collaborate with a number of other organisations such as the Jesuit Refugee Service, Jesuit Missions and the Season of Creation, to produce content that serves the needs of many.

As we grow, we have the privilege of looking after and engaging with the digital communities that are emerging. We are looking to find new and innovative ways to build our user base and connect with them on a deeper level.

The role

We are looking for someone to join our small media team to help us make sure our “digital communities” are well looked after and engaged with, our volunteers are well-organised and our team are on top of the tasks needed to make things run smoothly. We are looking for someone who is a great communicator, who enjoys being a part of a team, collaborating with others, and has an energetic, positive ‘make-it-happen’ attitude that helps you juggle all those multiple tasks on a day-to-day basis.

All applicants called in for a final interview will be asked to produce evidence of their eligibility to work in the UK, in compliance with the Asylum and Immigration Act 1996.  Please ensure before applying that you currently have the right to work (paid) in the UK.

Deadline for applications is 5pm on the 10th December 2021. Interviews will be held in person on the 20th December 2021.