Family engagement manager jobs
ALDER HEY CHILDREN'S CHARITY
Job title: Executive Assistant
Salary: £31,125 - £39,823
Hours: 37.5 hours per week
Location: Alder Hey Children's Charity (based within the hospital), Liverpool. Hybrid working available.
About us
Alder Hey Children’s Charity raises vital funds to help make Alder Hey Children’s Hospital a truly world-class, patient-friendly hospital for the 450,000 patients and families we care for every year.
The charity helps to fund a range of activities and projects that are designed to enhance and improve the lives of our amazing young patients. This includes the funding of specialist medical equipment to ensure our brilliant surgeons and clinical staff have the most up to date and cutting-edge technology available and funding hi-tech distraction equipment designed and proven to reduce pain and anxiety in our patients. We also fund a range of programmes and special projects such as our ward musicians, our on-site magician and the play specialists we have on every ward.
About this role
This is an exciting opportunity to join the Charity as an Executive Assistant, providing high-quality support to the Senior Leadership Teamand support for the governance functions.
You will manage complex diaries, coordinate meetings, and deliver key administrative support in a fast-paced environment. Working closely with senior leaders and the Executive Affairs and Governance Manager, you will ensure deadlines are met, confidentiality ismaintained, and operations run smoothly.
The successful candidate will be proactive, organised, and resourceful, with excellent communication skills and the ability to prioritise competing demands. This rewarding role offers variety, responsibility, and the chance to make a meaningful impact across the organisation.
Key responsibilities will include:
Executive and administrative supportfor the Senior Leadership Team
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Provide high-quality, proactive executive and administrative support to the Senior Leadership Team.This willincludesupportingthe management of complex diaries and inboxes, coordinating appointments and meetings, resolving schedulingconflictsandanticipatingrequirements and priorities.
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Support charity-wide projects, initiatives and working groups, coordinating activity and following up actions asrequired.
Governance Function Support
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Support the Executive Affairs & Governance Manager inmaintainingeffective, well-organised governance processes and delivering governance-related activities across theCharity and its subsidiary.
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Provide administrative support to the Trustee Board and other Boards,Committeesand working groups, including scheduling meetings,coordinatingand collating agendas and papers, attending meetings, draftingaccurateand professional minutes,maintainingactionlogsand following up agreed actions.
Event Planning
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Support the planning, organisation and delivery of high-quality internal and external meetings and events, includingManager and Senior Leadership Team meetings,workshopsand other events at internal and external venues.
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Coordinate eventlogistics, including venues, suppliers, attendees, materials, catering,technologyand other requirements, ensuring events run smoothly and delivergood valuefor money.
Stakeholder Engagement and Collaboration
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Build positive and effective working relationships across the Charity and with colleagues at Alder Hey Children’s NHS Foundation Trust and other key partners, supporting collaboration and shared organisational priorities.
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Maintain the highest standards of confidentiality, professionalism and discretion when handling sensitive information and engaging with internal and external stakeholders.
Please see the attached Job Description and Person Specification for more information.
Our Values
At Alder Hey Children’s Charity, our values guide how we work. Being courageous, working together, showing passion and embracing creativity enables us to support the hospital in delivering the very best care for young patients and their families.
Courage
We try new things, take risks and innovate. We speak up, take accountability and act with responsibility.
Together
We work as one team, sharing knowledge and learning. We partner with patients, families, supporters and colleagues.
Passion
We are passionate about what we do and inspire others.
Magic
We are creative, fun and child-led, creating special moments and going the extra mile.
Additional Information
In April 2025, the charity adopted a four-day working week policy. Staff previously working 37.5 hours now work 30 hours across four days, maintaining full pay while supporting a better work-life balance.
This job description outlines the general nature of the role and is not exhaustive. It may be subject to change in line with organisational needs.
Alder Hey Children’s Charity will make reasonable adjustments where required and is committed to equal opportunities and safeguarding children and vulnerable adults.
The post holder will be required to complete an enhanced DBS disclosure check.
How to apply
You can apply by clicking the link below. Applications must include your CV and a covering letter (no more than one side of A4) which answers the following questions:
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How do you meet the person specification? If you don’t exactly meet all of the role requirements but have transferable skills please do consider applying and provide details as part of your answer.
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Why do you want to work for Alder Hey?
Additional information is included within the Job Description and Person Specification.
Closing date: Monday 14th September 2026, 12pm
Interviews will be held in person at Alder Hey on Tuesday 22nd September 2026
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Save the Children UK is looking for a Challenge Events Manager to lead the delivery and development of our exciting portfolio of challenge events. From iconic events such as the London Marathon and Great North Run to a wider programme of fundraising challenges, you'll play a key role in creating fantastic experiences for our supporters, growing participation and engagement, and maximising vital income for children.
This is a great opportunity for an experienced events, fundraising or supporter engagement professional who enjoys bringing people together, managing multiple projects and using insight and creativity to continually improve the supporter experience and grow the impact of our Challenge Events programme.
About Us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.
About the Team
The purpose of the Public Impact Group is to build an active community of people in the UK who give money, time and take action to enable lasting change for children.
As Public Income and Engagement, we deliver sector leading opportunities for the UK public to create impact for children. Working closely with colleagues across Public Impact, we deliver a cohesive approach to public engagement that generates income, builds awareness, changes minds and opinions, prompts people to act, and builds deep relationships with supporters. Value exchange is at the heart of our approach.
About the role
The Challenge Events Manager is responsible for the successful delivery and ongoing development of Save the Children's Challenge Events programme. Working closely with the Supporter-Led Fundraising Lead, the role manages a portfolio of challenge events delivering excellent supporter experiences while meeting participation, engagement and income targets.
The role works collaboratively across the organisation to drive continuous improvement, identify opportunities for growth and maximise fundraising outcomes through effective stewardship, marketing and operational delivery.
In this role, you will:
- Deliver agreed participation, income and fundraising targets across the Challenge Events portfolio.
- Lead the successful delivery and continual development of the Challenge Events programme, ensuring an excellent supporter experience from sign up through to event completion.
- Develop and maintain strong relationships with participants, event organisers and internal stakeholders to maximise engagement, fundraising performance and long-term supporter value.
- Lead the delivery of supporter acquisition, engagement and stewardship activity across Challenge Events and In Aid of Fundraising, using insight to continually improve performance.
- Monitor and evaluate portfolio performance, using data, supporter feedback and market insight to identify opportunities for growth, innovation and continuous improvement.
- Contribute to the planning and development of the Challenge Events portfolio, providing insight and recommendations to support future growth and maximise return on investment.
- Contribute to departmental income reporting, budgeting and forecasting, ensuring accurate monitoring of performance and expenditure.
- Manage multiple priorities simultaneously while maintaining high standards of operational delivery, financial management and supporter stewardship.
- Ensure all Challenge Events activity is delivered in line with safeguarding, health and safety, risk management and compliance requirements, including the development and maintenance of appropriate event documentation, risk assessments and operational plans.
About you
To be successful, it is important that you have/are:
- Experience of delivering successful fundraising, events, marketing or supporter engagement activity. (Experience within challenge events desirable.)
- Experience of managing multiple priorities and projects simultaneously while maintaining high standards of delivery.
- Strong relationship management skills with the ability to build effective relationships with supporters, suppliers and internal stakeholders.
- Experience using data, reporting and insight to inform decision making and improve performance.
- Strong planning and organisational skills, with the ability to manage competing priorities and deadlines.
- Excellent written and verbal communication skills.
- Experience of supporter stewardship and engagement.
- Experience of event planning and delivery.
- Understanding of digital marketing channels and supporter acquisition activity.
- Commitment to Save the Children's vision, mission and values.
What we offer you
We promote flexibility, inclusion, collaboration, and wellbeing both at work and beyond, and offer a wide range of benefits designed to reward your hard work and inspire you to help improve the lives of children every day.
Some of the benefits you can expect include:
- Generous Annual Leave – Starting at 27 days per year (pro rata for part-time employees) increasing with service up to 32 days, plus public holidays and our annual 'Save the Children Day'.
- Family Leave – Up to 39 weeks of maternity/adoption pay (including up to 21 weeks full pay) and paternity/adoption leave of 10 weeks full pay (plus statutory entitlement).
- Special Leave – Up to 10 days paid leave per year (pro rata) for urgent or exceptional personal circumstances, without using annual leave.
- Volunteer Leave – Up to 3 days paid leave per year to support volunteering and give back.
- Pension & Life Assurance – Helping you plan for the future with up to 7% employer pension contributions.
- Employee Discounts – Access thousands of deals across groceries, retail, tech, travel, fitness, and more.
- Health & Wellbeing Support – Including access to a 24/7 Virtual GP and Employee Assistance Programme and Counselling, eye care support, and seasonal flu vaccinations.
Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.
Location & Ways of Working:
The majority of our roles can be performed remotely in the UK, but at times you will be required to come to your contracted office (usually between 2–4 days per month, depending on the needs of your role, team, or service). For many roles, this is likely to be the minimum required to deliver impact.
This will be discussed and agreed with your manager / team and we encourage candidates to discuss our ways of working in more detail at interview stage.
Flexible Working - We are happy to discuss flexible working options at interview.
Commitment to Diversity & Inclusion:
Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce, and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where structural inequality is actively addressed, and all employees have a sense of belonging and feel that they can thrive.
We encourage applications from people of all backgrounds, and are especially interested in hearing from people with diverse and intersecting identities such as lived experience of poverty, people of faith, people of colour, people with disabilities, with experience of migration and/or refugee status, care-experienced people, the LGBTQIA+ community and individuals with experience living in diverse families.
We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. We know that different voices working together will enable us to do our work better, improving the lives of children around the world.
Closing Date: 25 August 2026
The client requests no contact from agencies or media sales.
Corporate Partnerships Manager
Job Summary
Yorkshire’s Brain Tumour Charity is a small charity with big ambitions. We support brain tumour patients and families across Yorkshire and fund pioneering research in our region.
Every partnership we build helps us reach more people affected by brain tumours, raise vital funds and increase awareness of the support available to families across Yorkshire.
We are now looking for an ambitious and relationship-focused Corporate Partnerships Manager to develop and grow our relationships with businesses and organisations across Yorkshire.
This is a fantastic opportunity for someone who enjoys building meaningful relationships, spotting opportunities and turning conversations into successful, long-term partnerships. You will lead on developing new corporate relationships while providing excellent stewardship to our existing supporters, helping businesses find engaging and mutually beneficial ways to support our work.
You will also contribute to the charity’s marketing and communications activity, working collaboratively with the Community Fundraiser and wider team to share compelling stories, promote campaigns and events, increase awareness of our services and strengthen YBTC’s profile across Yorkshire.
This is an exciting opportunity to play a key role in the next stage of YBTC’s growth. You will have the freedom and flexibility to develop new ideas, build influential relationships and see the direct impact of your work. As the organisation continues to grow, there will be opportunities to develop and progress within the fundraising team and wider charity.
Responsible to:
Chief Executive Officer
Salary:
£27,500 – £29,500 (depending on experience)
Hours:
Full-time (flexible and hybrid working – we are open to conversations about how this role works best for you)
Contract:
Permanent
Location:
Your contractual place of work will be your home address. The role will involve travel across Yorkshire to meet corporate partners, attend events and develop new relationships. You may occasionally be asked to attend our Leeds office for team meetings, training or specific organisational needs. Such visits will not form part of a regular working pattern.
Who This Role Is For:
This role would suit someone who:
- Loves building relationships and developing new connections
- Is confident approaching and engaging businesses and senior stakeholders
- Can identify opportunities and turn ideas into successful partnerships
- Is motivated by growing income and making a real difference to people’s lives
- Enjoys communicating creatively and telling compelling stories
- Thrives in a small, supportive team where you can shape your own work
- Is proactive, organised and comfortable managing a varied workload
Key Responsibilities:
Corporate Partnerships & Relationship Management
- Develop and grow income from corporate partnerships across Yorkshire
- Identify and secure new corporate supporters, including Charity of the Year and other partnership opportunities
- Build strong relationships with businesses and organisations across the region
- Maintain and grow existing corporate relationships to maximise engagement and income
- Create tailored proposals, pitches and partnership opportunities that meet the needs of both YBTC and prospective partners
- Deliver excellent stewardship, ensuring corporate supporters feel valued, engaged and connected to our work
- Develop a strong pipeline of prospective and existing corporate partners
Business Development & Income Growth
- Proactively identify businesses and sectors with the potential to support YBTC
- Develop creative opportunities for businesses to fundraise, sponsor, donate and engage their employees
- Develop sponsorship opportunities for charity events, campaigns and initiatives
- Work towards agreed corporate fundraising targets and contribute to wider fundraising team objectives
- Monitor and report on corporate partnership activity, pipelines and income
Marketing, Communications & Storytelling
- Work collaboratively with the Community Fundraiser and wider team to support the charity’s marketing and communications activity
- Develop engaging content and stories that showcase our impact and inspire businesses and supporters to engage with YBTC
- Contribute content for social media, newsletters, website and other communications
- Support the promotion of fundraising campaigns, events, corporate partnerships and organisational activity
- Help promote YBTC’s support services across Yorkshire to increase awareness, referrals and engagement
- Ensure communications are consistent with YBTC’s brand, values and key messages
PR & External Engagement
- Identify opportunities to raise YBTC’s profile through local media, business networks and external partnerships
- Build relationships with relevant external stakeholders, networks and organisations
- Support PR activity, including local media, radio, features and partnership stories
- Represent YBTC confidently at networking events, corporate meetings and external events
- Support awareness campaigns that increase the visibility and reach of the charity
Campaigns, Events & Fundraising Support
- Work collaboratively with the Community Fundraiser to maximise the reach and impact of fundraising campaigns and events
- Support the development and promotion of corporate fundraising opportunities linked to YBTC campaigns and events
- Attend corporate events, presentations, networking opportunities and supporter activities
- Identify opportunities for businesses to become more deeply involved in YBTC’s work
Other
- Ensure all fundraising activity is compliant with relevant regulations and best practice (including the Fundraising Code of Practice)
- Maintain accurate records of corporate relationships, opportunities and activity
- Attend team meetings and contribute to a positive, collaborative culture
- Contribute to wider organisational objectives and activities
- Undertake occasional evening/weekend work to support events, partnerships and fundraising activity
Person Specification:
Knowledge & Experience
Essential:
- Experience of developing and managing relationships in a fundraising, business development, sales, account management, partnerships or similar role
- Strong communication and interpersonal skills, with the confidence to engage and inspire a wide range of people
- Experience of developing new relationships and identifying opportunities
- Ability to create persuasive proposals, presentations or pitches
- Excellent organisational skills and the ability to manage multiple priorities and relationships
- Strong written communication skills
- Confident using IT systems including Microsoft Office
- Ability to work independently and as part of a small team
Desirable:
- Experience of corporate fundraising or partnerships within the charity sector
- Experience of securing Charity of the Year or corporate partnership opportunities
- Experience of marketing, communications, PR or social media
- Experience of supporting fundraising campaigns or events
- Experience of working with CRM systems
- Knowledge of the Yorkshire business community and networks
Personal Attributes:
- Warm, approachable and confident working with a wide range of people
- An excellent relationship-builder who enjoys making new connections
- Proactive and comfortable creating opportunities rather than waiting for them to arise
- Commercially aware while being motivated by social impact
- Creative and able to bring new ideas to partnerships and campaigns
- An engaging communicator and storyteller
- Emotionally intelligent and able to communicate sensitively about the experiences of people affected by brain tumours
- Organised, self-motivated and able to manage your own workload
- Collaborative and willing to contribute across a small charity team
- Flexible and willing to travel across Yorkshire
- Committed to YBTC’s values of Integrity, Compassion, Community and Ambition
Other Requirements:
- Full UK driving licence and access to a vehicle
- Willingness to travel across Yorkshire
- Willingness to work occasional evenings and weekends
About Yorkshire’s Brain Tumour Charity:
Founded in 2003, Yorkshire’s Brain Tumour Charity provides vital support to brain tumour patients and their loved ones, whilst also funding innovative clinical research in our region.
We fund innovative research and provide vital support to patients and families across the region. Around 15 people are diagnosed with a primary brain tumour in Yorkshire every week.
Our Mission
We will improve the lives of people impacted by a brain tumour in Yorkshire, through local support and research.
What We Offer:
- Flexible and hybrid working, with a high degree of autonomy over how you structure your week
- A supportive and values-driven team environment
- Generous pension contribution (above statutory minimum)
- Opportunities for professional development and progression as the organisation grows
- The opportunity to shape and develop a role with real impact
- A culture that prioritises wellbeing, trust, and flexibility
How to Apply:
Please send a CV and covering letter to:
David Grant-Roberts, CEO
Application deadline – Sunday 6th September
Interviews - w/c 21st September
To improve the lives of people impacted by a brain tumour in Yorkshire, through local support and research.


Job Title: Psychosocial Services Operational, Quality and Education Lead
Salary: £46,400 to £48,800 per annum (pro-rata of full time equivalent £58,000 - £61,000)
Team: Psychosocial Services
Hours: Full Time, 30 - 37.5
Contract Type: Permanent
Location: Shooting Star House Hampton and Christopher’s Hospice Guildford
This is a new senior role, which will support and enable our Psychosocial Services for families at Shooting Star Children’s Hospices. We are looking for an arts therapist, psychotherapist, paediatric clinical psychologist or counsellor with management and service development experience in areas of quality and education.
About the role
This role will focus on ensuring our care is a safe as it can be, and the best that children and families can receive. The PSOQE Lead will help us to continue to develop our governance, our psychosocial education pathway and wellbeing support for our people. The role includes day-to-day clinical oversight of the teams, and of families in crisis.
Where service need allows, the PSOQE will have a small clinical caseload, proportionate to the post holder's professional background and area of expertise, ensuring continued clinical credibility, visibility and direct engagement with families.
The PSOQE Lead will be part of our Psychosocial Leadership Team and will act as a deputy to the Head of Psychosocial Services.
At Shooting Star we have an award-winning model of psychosocial care, which at its very core is focused on accessibility and inclusivity, making it as easy as possible for those facing the devastating death of a child, to receive the care they need. It is delivered by a passionate, multi-disciplinary team of social workers, family support workers, counsellors, events team and physio, arts, trauma and complementary therapists. We are a compassionate, forward-thinking, creative and courageous team who strive for the very best for families.
About you
We’re looking for a professionally qualified and registered senior clinician with strong experience of working with children, young people and families, who can provide compassionate leadership across psychosocial services. They will bring expertise in trauma, bereavement, safeguarding, mental health risk and service development, and be able to strengthen practice, quality, education and outcomes through collaborative, inclusive and evidence-informed leadership.
This is a post based at both hospice sites in Hampton and Guildford.
Please see the attached job description for more information about this opportunity at Shooting Star Children’s Hospices.
What we offer
In return you will receive a competitive salary along with a range of benefits, which include:
Pension scheme
- NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions
Annual leave
- 27 days plus Bank Holidays rising with length of service
- 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service
Contractual benefits
- Generous sick pay scheme
- Enhanced maternity, adoption, and paternity leave pay
- Flexible working arrangements
- Death in service benefits
- Reimbursed professional membership fees
- Eye care
- Employee referral scheme
- Blue Light discount card
Health and wellbeing
- Employee Assistance Programme
- Occupational Health
- Mindfulness sessions
- Mental Health First Aiders
Safeguarding
We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Also, we are committed to equal opportunities and consider all applicants to be in line with the Rehabilitation of Offenders Act 1974. Employment is subject to receipt of satisfactory references and a DBS check.
Equality, diversity and inclusion
Shooting Star Children’s Hospices is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.
We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospices to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.
Closing Date: 27/08/2026
Interview Date: 07/09/2026
We believe every life-limited or dying child and their family should have the opportunity to make every moment count and get the support they need.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Keeping Young People Safe:
We are committed to keeping young people safe. All successful applicants will undergo an enhanced DBS (England & Wales) / PVG (Scotland) check and receive ongoing safeguarding training.
At Young Enterprise, safeguarding is at the core of everything we do. We are committed to promoting the welfare of children and vulnerable adults. All successful applicants will receive ongoing safeguarding training throughout their employment and be expected to uphold excellent safeguarding practice at all times.
Are you passionate about helping young people build brighter futures?
Do you love building relationships and making things happen in education? If so, we’ve got a brilliant opportunity for you to join our team as an Educational Partnerships Manager at Young Enterprise.
Who We Are
We’re Young Enterprise - a national charity with a bold mission: to give every young person the skills, confidence, and mindset to thrive in the changing world of work.
For over 60 years, we’ve empowered more than 7 million young people through hands-on enterprise and financial education programmes. Whether it’s launching a student business or learning how to manage money, we help young people develop key life skills-teamwork, leadership, problem-solving, and resilience.
We’re a passionate, down-to-earth team of 90+ staff and 2,000+ volunteers who believe that every young person, regardless of background, deserves a fair start in life.
Why Join Us?
We think Young Enterprise is a great place to work and we’re proud of our people-first culture. Here’s what you can expect:
- A friendly and supportive team where your voice is heard
- A strong commitment to diversity and inclusion—we want everyone to feel they belong
- Generous holiday allowance and flexible working
- Cycle-to-work scheme, life assurance, and NHS top-up plan
- Ongoing learning and mentoring opportunities
- A chance to directly impact the lives of young people every single day
About the Role
This is a role where you’ll really see the difference you make.
As Educational Partnerships Manager, you’ll work across Hull, East Riding, North Lincolnshire, and North East Lincolnshire, building partnerships with schools, colleges, youth organisations and community groups-particularly in areas where opportunities are hardest to come by.
You’ll be right in the mix: planning events, delivering programmes, supporting volunteers and connecting with school staff to make sure young people have access to our inspiring enterprise and financial education experiences.
You’ll be a key driver of our Inspiring Futures programme-helping young people break down barriers and imagine bigger futures.
It’s a varied, people-focused role with loads of room for creativity, independence and collaboration. Whether you’re visiting a school, chatting with a funder, or supporting a trade fair, you’ll be helping young people build skills that will last a lifetime.
You’ll love this job if you are…
- A brilliant relationship-builder, confident working with teachers, volunteers, and community leaders.
- Passionate about education, social mobility, and giving every young person a chance to shine.
- A natural communicator-whether leading a session in a classroom or inspiring a room of volunteers.
- Organised and able to juggle multiple projects (with a great sense of humour!).
- Self-motivated, adaptable, and happy working remotely but never alone-you’ll be part of a close-knit regional team.
- Excited by the idea of doing a job that combines delivery, relationship-building, fundraising and volunteering.
Key Responsibilities
- Build and grow relationships with schools, colleges, youth clubs and local communities.
- Focus on expanding our reach in areas of multiple deprivation and underrepresentation.
- Deliver and support the rollout of YE programmes in schools and other settings.
- Recruit, train and support volunteers-making sure they feel valued and inspired.
- Work with your regional team to meet shared goals and celebrate local impact.
- Help secure local funding by supporting fundraising efforts and managing project deliverables.
- Support the planning of events, trade fairs and celebrations for young people.
- Keep accurate records, track impact, and make sure safeguarding is front and centre.
A few practical things:
- This is a hands-on role-you’ll sometimes be lifting resources, setting up venues and travelling regularly (a car and full driving licence are essential).
- You’ll need to be happy occasionally working evenings or weekends during peak delivery times.
- Expect to be on your feet during some events or sessions-it’s all part of the fun!
How to Apply
If you’re ready to help shape the futures of young people across Hull, East Riding, North Lincolnshire, and North East Lincolnshire, we want to hear from you!
Please send your CV and a cover letter (max 2 pages) telling us why you’re the right person for this role. Applications must be submitted by 23:30 on 16 September 2026. Please note that applications without a cover letter will not be considered.
Interviews will be held in person and may take place before the closing date. Please note, we are only able to respond to shortlisted candidates.
Full details can be found in the Job Description.
At YE we are passionate and committed to keeping your data safe and secure. Full details can be found in the YE People’s Privacy Notice.
Join us – and help us give every young person the chance to thrive.
We empower young people to discover, develop and celebrate their skills and potential.


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Area Manager Role
Location: London (field-based with some home working)
Salary: £46,000
Contract: Full Time
Closing Date: 24 August 2026
Join FARA and Help Transform Lives Through Retail
Founded over 35 years ago, FARA Foundation is a UK registered charity and a successful charity retailer with a network of 39 vibrant shops across London. FARA raises vital funds to support vulnerable and disadvantaged children, young people and their families in Romania, providing services that help break the cycles of poverty and give young people a better start in life.
We are looking for an exceptional Area Manager to lead and develop a portfolio of 10+ charity shops, supporting Shop Managers to deliver outstanding commercial results while creating welcoming, community-focused spaces that embody FARA’s values and mission.
This is an exciting opportunity for a commercially-minded and people-focused leader who enjoys developing others, driving performance, and contributing strategically to a charity retail operation.
The Role
Reporting to the Trading Director, you will be responsible for supporting and developing a group of Shop Managers, helping them maximise sales, donations, Gift Aid income and community engagement while ensuring shops operate safely, compliantly and efficiently.
As a member of the Senior Management Team, you will contribute to the wider development of the trading business, lead operational projects, and play a key role in delivering FARA’s long-term retail strategy.
About You
We are looking for someone who can demonstrate the following competencies:
- Values-led leadership: A strong commitment to FARA’s mission, vision and values, with the ability to lead, coach and develop Shop Managers in a supportive, accountable and collaborative way.
- Commercial focus: Experience of achieving results through others, using KPIs, budgets and financial reports to improve sales, contribution, Gift Aid, stock generation and controllable costs.
- People development: Strong line management skills, with experience of recruitment, induction, performance management, succession planning and handling employee relations matters.
- Retail operational excellence: A sound understanding of shop operations, including pricing, culling, density, curation, sales space, sorting, layout and the ability to coach managers to improve the retail proposition.
- Compliance and risk management: Working knowledge of health and safety, risk assessments, fire risk assessments, regulatory requirements and the ability to maintain safe, compliant shops.
- Project and planning skills: Experience supporting target setting, five-year plans, shop improvements, refits, relocations or other operational projects.
Essential Skills & Experience
- Proven experience in an Area Manager, Regional Manager or equivalent multi-site retail role (or demonstrable desire to gain wider experience).
- Strong track record of leading teams to achieve and exceed commercial and operational KPIs.
- Excellent commercial awareness with the ability to analyse financial and operational data.
- Experience in coaching, developing and motivating staff.
- Experience handling employee relations issues, including performance management, disciplinary and grievance matters.
- Knowledge of health and safety, risk management and compliance requirements.
- Strong organisational, planning and project management skills.
- Ability to build effective working relationships across a wide range of stakeholders.
- Proficient IT skills to perform a range of professional functions on excel, word and other applications.
Desirable
- Experience within charity retail or the not-for-profit sector.
- Experience recruiting and managing volunteers.
- Knowledge of retail refurbishment, relocation or property projects.
- Understanding of Gift Aid and donation-led retail operations.
- Full UK driving licence and access to a vehicle.
Additional Information
- Travel across London will be required.
- Participation in an on-call rota approximately one weekend per month will be required.
- Occasional cover for colleagues during periods of annual leave/absence will be required.
How to Apply
If you are an inspiring retail leader who can combine commercial expertise with a passion for people development and social impact, we would love to hear from you.
To apply, please submit a CV and a cover letter (maximum 2 pages) by email outlining how you meet the skills & experience required for the role and why the role excites you.
Applications Deadline: 24 August 2026
Interview Dates:
- Round one: Online 2 September 2026 (online via Zoom)
- Round two: In Person 18 & 21 September 2026
Join FARA and help us grow a retail operation that changes lives, strengthens communities and delivers lasting impact.
A family for those "without" 30 years of transforming the lives of children in Romania



The client requests no contact from agencies or media sales.
We’re seeking a self-motivated, creative, practical person to join our garden makeover team. Working on one of our flagship charitable programmes known as ‘Helping Hands’ this is an immensely rewarding role which has a direct impact on families we support.
This is a unique and diverse role which involves liaising with our families and then designing and delivering personalised garden makeovers for them with teams of corporate volunteers supporting. The end outcome of these projects enables children and young people with complex health needs to access their outside spaces safely which makes a huge difference to their quality of life. Many of these children struggle to leave the home environment, so a safe and accessible garden space is essential to get them outside.
For some examples of the incredible work and positive impact our Helping Hands Team have had on our families through these projects see our website: Transforming home & garden spaces | WellChild
We are also fully committed to upskilling and training the right person to enable them to do this role.
A bit about us:
WellChild, based in Cheltenham, is the national charity for seriously ill children and their families. Through a range of practical and emotional support, training and information programmes, WellChild gives children and young people with complex medical needs the best chance to thrive at home.
Purpose of the Role:
The garden makeover (Helping Hands) team provides practical support to families by enlisting the help of corporate volunteer teams from companies across the UK to undertake one-off improvement projects to create safe, accessible sensory gardens for children and young people with complex health needs.
There are six key parts to this role:
1) Meeting with our beneficiary families to identify the needs for their outside space. Using empathy and active listening to ensure you can gather all the relevant information for a successful transformation.
2) Project design and procurement of materials to deliver a suitable space, that not only meets the beneficiaries needs, but is also delivered within our time and budget specifications.
3) Compile all relevant project documentation and engage with the allocated team of corporate volunteers.
4) Deliver your design over two days (which may include overnight stays depending on project location) with an enthusiastic but often unskilled group of corporate volunteers. You will need to inspire and empower these teams in all elements of the delivery of your project and be the subject matter expert as the sole representative on site from WellChild.
5) Complete post makeover administration on our equipment and communication with the corporate volunteers.
6) Management of each makeover’s financial budgets, for equipment, materials, travel, accommodation as well as a joint monthly tool and equipment budget.
Fairly regularly to complete these garden makeovers, there is a degree of working away from home. For example, you might work on a five-week rotation consisting of two weeks conducting one makeover, over two days, each week. This is predominantly over the Spring and Summer seasons. The remaining time is utilised to undertake site visits and plan for upcoming projects with a hybrid home/office balance. Garden makeovers are completed nationwide so long and frequent travel can be required, and to compensate for this we offer a flexible TOIL policy. Over the Winter months, the role is more office based, with review of risk assessments, and planning of Spring projects. Some project preparation may be required at our store in Innsworth.
You will be able to:
- Demonstrate professional/practical DIY skills including hard landscaping to very tight deadlines
- Provide Inspiration, tutoring and leadership to the groups of volunteers to empower them in using new skills.
- Confidently build relationships quickly in order to communicate effectively, appropriately and clearly with a wide range of people.
- Prioritise own workload and meet tight deadlines, often having to be adaptable and think on your feet in order to make makeovers a success and completed on time.
- Be empathetic and sensitive to a wide range of needs and experiences.
- Develop and implement new, creative, ideas in order to deliver the best outcomes for the makeovers and our families.
- Demonstrate resilience, adaptability and the ability to balance a fast-paced workload with clear forward planning and an eye for detail.
You will have:
- A passion for helping others.
- A desire and commitment to build and deliver the very best results for our beneficiaries.
- Strong communication and organisational skills
- Effectively prioritise and work calmly under pressure
- A good understanding of budgets and competent Microsoft Office user
- A full UK driving license, able to drive a van.
For the full role details please see enclosed advert and Job description documents and contact details for an infomal chat about the role - We will be reviewing applications as they come in for this role and may close it early should we receive sufficient applications.
Support children with complex medical needs and their families.



The client requests no contact from agencies or media sales.
Could you help transform the way our charity engages with unpaid carers? As the leading Essex charity supporting carers it is vital that what we do is rooted in their voice and lived experience.
We have an exciting opportunity for a Carer Engagement Lead to join our team, in a new role working directly with the CEO to ensure that carers lived experience is heard and understood and that carers, including young carers across Essex, have opportunities to participate and contribute. This is a rewarding and varied role, combining direct engagement with carers alongside analysing data and communicating evidence of need to help effect real and positive change.
You will be an engaging communicator with active listening skills and the ability to interpret and apply lived experience to strategic and policy decisions and planning. You will ideally have personal experience of unpaid caring responsibilities and may have previously facilitated service user involvement. You'll be passionate about harnessing the voice of local carers to secure improved outcomes for carers of all ages across Essex.
Action for Family Carers is a thriving charity which for over 35 years has been providing support for Adult Carers and Young Carers – people with unpaid caring responsibilities for others. We are a Carers Trust Network Partner and hold the Excellence for Carers quality mark. We provide support including information, coaching, counselling, peer support, respite care, and Young Carer clubs across Essex, working within schools, GP practices and a variety of community settings.
Your responsibilities will include:
Coordinating participation opportunities that enable adult and young carers to influence local, regional and national policy decisions and help achieve positive change
Harnessing and amplifying local carer voice and experience and engaging carers in service planning, delivery and review
Identifying themes and trends and ensuring these are communicated to key stakeholders
Monitoring and reporting on outcomes.
You will need to be:
An excellent communicator with empathy and active listening skills.
Proactive, highly organised and equally at home analysing data or producing reports as in engaging with carers and senior local decision makers
Confident in the use of IT including Microsoft 365 and CRMs (databases).
Passionate about improving outcomes for local carers.
A driver with access to a vehicle and a willingness to travel across Essex.
We offer:
Full induction and relevant training
Contributory pension scheme
24-hour Confidential Staff Helpline
An opportunity to help vulnerable families in the local community
A chance to be part of a supportive and friendly team
This is a fantastic opportunity for an experienced relationship fundraiser to join Kids and play a key role in growing our philanthropic income. If you are passionate about building meaningful donor relationships and creating lasting impact for children and young people with special educational needs and disabilities (SEND), we'd love to hear from you.
Philanthropy and Relationships Manager
Location: Home-based with regular travel for face-to-face meetings
Hours: 36 hours per week (flexible working arrangements can be discussed at interview)
Salary: £35,000 per annum
About the Role
We're looking for an ambitious and motivated Philanthropy and Relationships Manager to lead the development of our major donor programme. Building on recent strategic recommendations, you will develop and deliver a sustainable fundraising programme that grows support from mid-level and major donors.
Working closely with the Head of Fundraising and colleagues across the organisation, you will identify, cultivate and steward high-value supporters, creating compelling opportunities for them to invest in Kids' mission. You will play a vital role in securing significant gifts and developing long-term partnerships that help children and young people with SEND achieve their full potential.
This role offers the opportunity to shape and grow a portfolio of supporters while helping to create a culture of philanthropy across the organisation.
Key Responsibilities
Strategy and Planning
- Develop and implement a measurable strategy for philanthropic growth.
- Work closely with the Head of Fundraising to strengthen and embed a culture of philanthropy across Kids.
- Collaborate with colleagues to identify, cultivate and solicit major donor prospects.
- Provide guidance and support to colleagues on donor engagement and relationship management.
Relationship Management
- Build, manage and strengthen relationships with existing supporters.
- Understand donor motivations and create tailored engagement plans that inspire long-term support.
- Represent Kids at networking and cultivation events, building visibility and awareness of our work.
- Work collaboratively with service delivery teams to demonstrate the impact of donor support.
Prospect Development
- Manage and grow a mid-level giving programme.
- Develop and maintain a strong pipeline of prospective donors through research, identification and outreach.
- Build and manage a portfolio of mid-level and major donor prospects.
- Work with the Events Manager to deliver engaging donor cultivation events.
Income Generation and CRM Management
- Take ownership of individual income targets and contribute to wider fundraising goals.
- Manage donor pipelines, forecasting and reporting through Donorfy CRM.
- Monitor performance and identify opportunities to maximise income growth.
Donor Communications
- Develop compelling cases for support and impact reports.
- Create personalised communications and proposals that align with donors' interests and motivations.
- Deliver a high-quality donor experience that encourages long-term engagement and investment.
About You
We are looking for someone who can demonstrate:
- Proven success in networking and relationship building that has resulted in financial support.
- Experience securing new gifts and developing new donor relationships.
- A strong track record of building and managing fundraising pipelines and supporter portfolios.
- Excellent written and verbal communication skills, with the ability to influence and engage high-value supporters.
- Experience using CRM systems and data to manage donor relationships, forecasting and reporting.
- Strong budgeting and financial forecasting skills.
- Experience researching and identifying prospective donors.
- Confidence engaging and influencing senior stakeholders, including CEOs, trustees and decision-makers.
- The initiative and resilience to build new relationships from the ground up.
- A genuine passion for improving outcomes for children and young people with SEND and their families.
- An understanding of the policy and influencing landscape affecting children and young people with SEND.
Why Join Kids?
At Kids, you'll be part of a dedicated team committed to creating brighter futures for disabled children, young people and their families. This is an exciting opportunity to shape a growing philanthropy programme, develop meaningful supporter relationships and secure transformational gifts that make a lasting difference.
Apply today and help us create life-changing opportunities for children and young people with SEND.
For further details about the role, responsibilities and requirements, please refer to the full Job Description attached.
We encourage early applications as we reserve the right to close this vacancy ahead of the advertised closing date if we receive a high volume of suitable applications
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for a Delivery Partner Manager to develop and manage AllChild’s partnership of voluntary and community organisations in Hastings, ensuring excellent quality specialist support which drives positive outcomes for children, young people and their families.
Across the UK, millions of children and young people are growing up in poverty, facing complex social and emotional challenges. AllChild works within local systems and communities to identify and support young people most at risk of poor social, emotional and academic outcomes. Through our two‑year Impact Programme, we work with schools and local partners to build coordinated, place‑based support around children and families.
This role has a focus on establishing AllChild in a new region. You will be responsible for building strong, trusted relationships across the local community, developing deep knowledge of the local landscape, and embedding AllChild within existing networks and partnerships.
For further information and details on how to apply, please visit our website via the apply button.
Closing date: 28 August 2026.
We recognise that candidates may use AI tools to support research and check grammar. However, we ask that all supporting statements and application responses reflect your own thoughts and experiences. Over-reliance on AI may limit our ability to assess your individual skills, critical thinking, and personal approach, which are important parts of our selection process.
Help us ensure that no amputee needs to cope alone.
Fixed term contract for 2 years starting from the contract start date with the possibility of extending subject to funding.
The Limbless Association is looking for an experienced and passionate Regional Development Manager (one in the North including Northern Ireland and one in the South including Wales) to help expand our reach and strengthen support for amputees and their families across the UK.
This is an exciting opportunity to join a growing national charity and play a key role in developing partnerships, increasing engagement and ensuring more people can access life-changing support services.
You’ll work with rehabilitation centres, healthcare professionals, service users, volunteers, supports and sponsorship partners to strengthen referral pathways, grow regional outreach and ensure amputees feel informed, connected and supported throughout their journey.
We are looking for someone who:
- Builds strong relationships quickly
- Is passionate about community engagement and inclusion
- Understands partnership working
- Can work strategically whilst remaining hands-on
- Wants to make a meaningful difference
In return, we offer flexibility, autonomy, supportive leadership and the opportunity to shape services that have real impact.
Could you help transform the way schools and education providers identify and support young carers? There are over 10,000 children and young people with caring responsibilities in Essex alone.
We have an exciting opportunity for an Education Engagement Lead to join our Young Carers Team, in a new role leading our engagement with schools and colleges across Essex. This is a rewarding and varied role, working in partnership with schools, further education providers and key stakeholders to improve the identification, recognition and support of young carers.
You will have experience of partnership working, project coordination and delivering training within education, children's services or the voluntary sector. You'll be passionate about improving outcomes for children and young people and helping education settings embed sustainable support for young carers.
Action for Family Carers is a thriving charity which for over 35 years has been providing support for Adult Carers and Young Carers – people with unpaid caring responsibilities for others. We are a Carers Trust Network Partner and hold the Excellence for Carers quality mark. We provide support including, information, coaching, counselling, peer support, respite care and Young Carer clubs across Essex, working within schools, GP practices and a variety of community settings.
Responsibilities will include:
Building effective partnerships with schools and colleges to improve young carer identification and support.
Delivering training and guidance to education professionals.
Supporting schools to achieve the Young Carers in Schools Award.
Developing resources and promoting good practice with young carer team members and across education settings.
Coordinating participation opportunities that enable young carers to influence service development.
You will need to be:
Experienced in partnership working within education, children's services or the voluntary sector.
Confident delivering training, workshops or presentations.
An excellent communicator with the ability to build positive relationships.
Organised and confident managing projects and competing priorities.
IT literate and comfortable using Microsoft Office and databases.
Passionate about improving outcomes for children and young people.
A driver with access to a vehicle.
We offer:
Full induction and relevant training
Contributory pension scheme
24-hour Confidential Staff Helpline
An opportunity to help vulnerable families in the local community
A chance to be part of a supportive and friendly team
The role
This is an exciting opportunity to join NEYDL’s growing team and help us establish and develop our work with young dads in Sunderland.
As a Senior Young Dads Worker, you will provide direct, intensive support to young dads across Sunderland, working with some of the most disadvantaged young men in the region. You will manage your own caseload, lead peer support activity, work in close partnership with Family Hubs, social care and other local services, and take a lead role in ensuring every young dad you work with is effectively supported from first contact through to positive outcomes.
This is a senior role with real responsibility. Alongside direct delivery, you will take ownership of your project budget, contribute to funder reporting, supervise junior staff and/or volunteers, and develop a designated area of specialism agreed with the senior leadership team. You will be part of a close, supportive team and will play an active role in shaping how NEYDL grows its presence in Sunderland.
What we are looking for
We are looking for someone with experience of working with disadvantaged young people or young families in a direct support role, ideally in a statutory or voluntary sector context. You will be confident working independently and managing a complex caseload, and you will understand the challenges facing young dads and the systems they navigate.
We particularly welcome applications from people with lived experience of young fatherhood or young parenthood, from individuals with local knowledge of Sunderland communities, and from people from minoritised backgrounds.
What we offer
NEYDL is a close, inclusive and supportive team that actively invests in the development of its staff. We are a non-judgmental organisation built on mutual trust, respect and honesty. If you join us, you will be part of a team that genuinely believes in what it does.
In addition, we offer:
- 7.2 weeks’ annual leave per year, inclusive of statutory and public holidays
- 5% employer pension contribution
- A flexible hybrid working arrangement
- Regular supervision and fortnightly team meetings
- Funded professional development and training
- Mileage paid at 55p per mile for business travel
Job purpose
To provide high-quality, intensive support to young dads and expectant fathers (aged 25 and under) across Sunderland; to lead and coordinate peer support activity; to manage allocated budgets and contribute to funder reporting; and to take an active role in the development of NEYDL’s commissioned services in the region.
Key responsibilities
1. Direct support
- Provide in-person and online 1-to-1 support to young dads and non-birthing people, helping them address key challenges and achieve personal outcomes
- Assess new referrals and manage a complex caseload, prioritising according to need and risk
- Support young dads to attend key meetings with professionals (including child protection, child in need, family court and multi-agency forums)
- Help young dads to access wider opportunities including volunteering, employment, education and community activities
- Support young dads and their families to engage in father and child activities, stay and play sessions, and peer supported recreational activities
- Promote and support access to DigiDAD, NEYDL’s free e-learning platform, and other training and information resources
2. Peer support and group work
- Establish, coordinate and co-facilitate in-person peer support groups for young dads in Sunderland
- Support the development and delivery of parenting, relationship skills and employability sessions in response to community-identified needs
- Support peer moderated video gaming groups as part of DigiDAD Gaming where relevant
3. Induction, onboarding and milestones
- Ensure every young dad is effectively inducted onto the NEYDL service, completing key onboarding steps and baseline self-evaluation measures
- Track and record progress against key milestones throughout the support journey, in line with NEYDL’s evaluation framework
- Ensure all relevant data is recorded accurately and on time in NEYDL’s data management system
4. Budget and targets
- Take ownership of allocated project budgets, monitoring expenditure and liaising with the Programme Manager (Commissioned Services) and Finance Officer as required
- Work proactively to achieve agreed referral rate targets, taking responsibility for building pathways and relationships that generate consistent referrals
- Contribute to the preparation of funder reports under the oversight of the Programme Manager and Fundraiser, providing accurate data and case study material
5. Specialism
- Take on a designated area of specialism within NEYDL, agreed with the Senior Leadership Team (for example, volunteering, safeguarding or environmental programmes)
- Take a lead role within the team in relation to your specialism, contributing expertise and supporting colleagues
6. Management of staff and volunteers
- Line manage junior staff, project workers and/or volunteers as required
- Support staff and volunteers with operational queries and day-to-day delivery
- Contribute to the induction, supervision and professional development of staff and volunteers
- Support the recruitment and progression of young dads into volunteering roles, including as DigiDAD content creators, peer researchers, DADvocates, AmbassaDADS and community leaders
7. Monitoring and evaluation
- Support the effective recording, monitoring and reporting of programme performance via NEYDL’s data management system and evaluation framework
- Comply with all monitoring, evaluation and reporting requirements, both internal and funder-related
- Support the work of NEYDL’s research partners and independent evaluators as required
8. Collaboration and partnerships
- Work in partnership with key stakeholders in Sunderland to improve the service offer for young dads, including Family Hub teams, social care, health, housing, education and voluntary sector organisations
- Build referral pathways and maintain strong working relationships with local services and networks
- Develop and build effective relationships with principal stakeholders, supporters and referral partners
9. Advocacy and engagement
- Represent NEYDL at external events and meetings to raise awareness of the service and influence other organisations
- Promote, campaign and advocate with and on behalf of young men, ensuring NEYDL continues to be a leading voice for positive change
- Work proactively to enable young dads to influence the design and delivery of the service, including supporting their participation in community leadership programmes
- Support the charity’s communications and engagement activity, including contributing content to annual reports, social media and local media
10. Other
- Deputise for the Programme Managers as required
- Report to the Board of Trustees in person or in writing on a quarterly basis as required
11. Standard clauses
- The post holder must carry out their responsibilities at all times with due regard to NEYDL’s Equity, Diversity and Inclusion strategy, policy and statement, and Safeguarding Policy
- The post holder is responsible for ensuring that policies and procedures relating to health and safety in the workplace are adhered to at all times
- The post holder must respect the confidentiality of data stored electronically and by other means, in line with NEYDL’s Data Protection Policy
- This role requires satisfactory enhanced Disclosure and Barring Service (DBS) clearance prior to appointment
This job description is not exhaustive. NEYDL reserves the right to reasonably add to or revise it at any time in agreement with the post holder.
Grace Eyre is one of the oldest and most innovative charities in the UK. We’re committed to supporting a range of people, including people with an acquired brain injury, physical disabilities, learning disability and autistic people.
Our mission is to provide good homes and pioneering support, connections and experiences led by Our Charter, where voice, choice, growth and happiness lead the way.
Are you an experienced social care leader who is passionate about high-quality, person-centred support?
We are excited to be recruiting a Scheme Manager for our brand-new specialist service in Hove. This unique development provides high-quality, long-term affordable housing for people living with acquired brain injuries and/or physical disabilities, supporting residents to live independently in a safe, accessible and welcoming community.
The scheme comprises 28 beautifully designed, fully accessible purpose-built apartments, each with its own private entrance and outdoor space or balcony. Residents will also benefit from our inviting communal areas, including a ground-floor community lounge, an additional shared space on the upper floor, and a stunning rooftop garden offering panoramic views across Hove. This is a fantastic opportunity to play a key role in shaping a vibrant new service and making a lasting difference to people’s lives.
In this varied and rewarding role, you will manage and support a staff team to provide safe, responsive and empowering services that promote independence, choice and wellbeing. You will lead from the front, model good practice and maintain high standards through supervision and quality monitoring.
You will work closely with housing providers, families, professionals and community groups organising social events and activities and create a positive, vibrant living environment where people feel safe, connected and proud of where they live.
The successful candidate will have proven leadership skills, experience of managing services for people with complex needs, strong organisational skills and confidence using relevant IT systems. You will understand key social care legislation, including safeguarding and mental capacity, and be able to evidence quality and compliance in line with regulatory requirements.
An NVQ4/QCF5 in Leadership and Management, Registered Managers Award, or willingness to work towards the required qualification is essential.
If you are proactive, compassionate and committed to developing people and services, we would love to hear from you.
Equity, Diversity and Inclusion:
No applicant for employment or employee will be treated less favourably than another on grounds of age, disability, gender reassignment, race, religion or belief, gender, sexual orientation, marriage & civil partnership or pregnancy & maternity, and we encourage applications from people with learning disabilities or identify with being on the autistic spectrum/neurodiverse.
Staff benefits include:
- Enhanced holiday entitlement
- One paid celebration day a year
- Cost of living support package such as rental deposit scheme
- Cycle to work scheme
- Generous refer-a-friend scheme
- One paid volunteering day a year
- Free Blue Light Card
- Enhanced sick pay
- Enhanced employer pension contribution
- Enhanced death in service
- Employee Assistance
- Electric Car Scheme
- Training and development opportunities
- Flexible working opportunities.
We are also:
- A real living wage employer
- Accredited as a Disability Confident Leader
- Accredited as an Investors in People employer
We will handle any personal information you provide via this form in accordance with our privacy policy
Successful applicants will be required to provide details of 2 referees. One must be your most recent employer, however if you have not undertaken employed work before, a reference from voluntary work, educational facility or personal reference can be accepted. You must also undertake an enhanced DBS Disclosure and provide proof of your right to work in the UK.
You can also apply by completing an accessible application form. If you need one of these please request one.
The client requests no contact from agencies or media sales.
About Toynbee Hall
Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.
Team Background
The Debt Advice Team at Toynbee Hall provides crucial support to individuals and families struggling with financial burdens. Funded by the Money and Pensions Service (MaPS), this team delivers expert guidance and practical solutions to help clients manage and reduce their debt.
Key Responsibilities
Management of local sites to ensure all services are available.
- Ensure local services are available daily by effectively managing staffing, sickness, annual leave, emergencies and operational challenges.
- Work closely with internal teams, external contractors and local stakeholders to ensure all sites operate safely, efficiently and in line with organisational standards.
Line management of a team to ensure objectives are set and met.
- Lead, motivate and support the team to achieve agreed service, quality, compliance and performance objectives.
- Conduct regular one-to-one supervision, team meetings and performance reviews, providing constructive feedback and clear expectations.
Ensure compliance and the quality of advice required are achieved.
- Ensure the team consistently delivers high-quality, client-focused debt advice in line with FCA requirements, funder expectations and Toynbee Hall policies.
- Monitor case quality through audits, supervision, management information and performance data, implementing improvement plans where required.
Contribute to the team
- Be an active member of the Advice Services management team, contributing to service planning, operational improvements and organisational change.
- Work collaboratively with funders, partner organisations and colleagues across Toynbee Hall to support strategic priorities, projects and service development.
Other
- Provide visible leadership across multiple Toynbee Hall locations, ensuring consistency of culture, service delivery and operational standards.
- Travel across London as required, and occasionally elsewhere in the UK.
Person Specification
The successful candidate will demonstrate:
Essential Criteria
Experience and Skills
- Significant experience of managing frontline advice services and leading high-performing teams.
- Proven ability to provide technical supervision and support on complex debt advice cases.
- Up-to-date knowledge of debt advice legislation, FCA requirements, funding compliance and sector best practice.
- Strong IT skills, including Microsoft Office and case management systems.
- Hold a recognised debt advice qualification (e.g. CertMAP or equivalent) with demonstrable experience of delivering and supervising FCA-regulated debt advice services.
Communication and Interpersonal Skills
- Excellent leadership, communication and interpersonal skills, with the ability to inspire and motivate others.
- Ability to build positive relationships with colleagues, partners, funders and external stakeholders.
- Excellent written and verbal communication skills.
Personal Attributes
- Inclusive, collaborative and approachable leadership style.
- Highly organised, proactive and solutions focused.
- Calm and resilient under pressure, with the ability to make informed decisions.
Commitment
- Demonstrates a strong commitment to Toynbee Hall’s mission, values and strategic objectives.
- Willingness to work across multiple Toynbee Hall and community locations.
- Willingness to undertake relevant training, including safeguarding and regulatory requirements.
Please note the right to work in the UK is a requirement of this role.
Please refer to the attached job description for more details.
Since 1884 Toynbee Hall is a charity working alongside people facing poverty, injustice and inequality to build a fairer East London
The client requests no contact from agencies or media sales.




