Family engagement manager jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Marketing and Communications Manager
Location:
Hybrid: Primarily based at Cosmic HQ near St Mary’s Hospital, Paddington, with opportunities for home working
Reports To:
Chief Executive Officer (CEO)
Salary:
£36,000 per annum pro rata, £21,600 actual for 0.6FTE
Hours:
3 days per week/0.6FTE
Job Type:
Permanent
Annual Leave:
27 days plus bank holidays, plus office shuts between Christmas & New Year, pro rata for 0.6FTE
About Cosmic
Cosmic is a small but mighty children’s charity, dedicated to supporting the incredible work of the Paediatric Intensive Care Unit (PICU) and Neonatal Intensive Care Unit (NICU) at St Mary’s Hospital, Paddington, and Queen Charlotte’s Hospital, Hammersmith. We provide vital funding for life-saving equipment, specialist staff training, pioneering research, and family support services - helping to make a real difference for children and families when they need it most.
We’re looking for a passionate and creative Marketing and Communications Manager to help us tell Cosmic’s story, engage our incredible supporters, and grow our reach and impact. If you love storytelling, enjoy building strong relationships, and want to be part of a small, supportive team that’s making a real difference, this could be the perfect role for you. You’ll play a key part in raising Cosmic’s profile, supporting fundraising campaigns, and keeping our community connected through engaging and impactful communications.
Key Responsibilities
External Communications
- Collaborate with the team to develop a communications plan to support Cosmic’s calendar of events, income generation and volunteering, taking ownership of its implementation.
- Manage supporter communications through platforms like Mailchimp, including scheduling updates and mail merges.
- Produce and manage the production and distribution of the charity’s supporter newsletter, corporate newsletter, and other direct marketing materials.
- Develop a GDPR compliant method to gather data from families who benefit from Cosmic Service Delivery, to support conversion to fundraising via a Cosmic communication plan and supporter journey
- Create and execute engaging campaigns for Cosmic, based on our service delivery, to generate income.
- Liaise with celebrity partners to coordinate media campaigns.
- Develop and maintain a bank of photographs and ensure media consent forms are obtained and recorded appropriately.
- Assist fundraising teams in sourcing free advertising opportunities for events, such as community group emails and online platforms.
- Working with internal and external stakeholders to deliver and maximise media opportunities and campaigns that help raise awareness of the Cosmic’s services
- Writing press releases for local, regional and national press covering Cosmic service delivery, events and fundraising campaigns.
- Plan and execute events designed for stewardship and engagement alongside the Cosmic Events Team.
- Support in the development and delivery of the Cosmic ambassador strategy
Internal Communications
- Work closely with supporters, NHS staff, and the NHS Imperial Trust to gather compelling patient, family, unit, and staff stories for promotional purposes.
- Be a visible presence on the wards, building relationships to develop case studies, improve communication, and identify opportunities for collaboration.
- Keep charity notice boards updated with promotional material.
- Contribute to the quarterly Trustee report.
- Ensure that all communication is clearly logged on the Cosmic CRM solution, Donorfy.
Digital
- Manage Cosmic’s social media channels, developing and implementing a consistent and engaging social media plan to promote the charity’s work, events, and fundraising initiatives effectively.
- Digital transformation of the Cosmic website and other digital channels with a consistent and clear brand, ensuring optimal user experience.
- Create engaging and consistent digital designs for all marketing materials on Canva.
Branding and Merchandising
- Design and create a new range of fundraising merchandise and marketing materials to promote the Cosmic brand.
- Support the fundraising team by developing high-quality materials for proposals, events, and activities, and assist in promoting these initiatives.
- Develop and formalise a clear Cosmic Tone of Voice and charity branding, establishing guidelines for how Cosmic presents itself both internally and externally to ensure consistency and alignment with its mission and values.
- Build a Cosmic library of “curated content” with aligned descriptions of who we are and what we do, tailored for different audiences.
- Ensure all internal templates (letterheads, email signatures etc) use the correct colour palette, format and logo.
Administration
- Build a process to balance and prioritise the requirements and request for digital, marketing and communication support from the Cosmic Team
- Respond effectively to incoming telephone calls and emails, ensuring all inquiries are handled professionally.
- Maintain and update the charity’s database of contacts and supporters, taking the lead in implementing changes to improve data recording and analysis.
- Provide support to charity volunteers during activities.
- Develop engaging and relevant supporter journeys using Cosmic audience personas.
- Regular development and gathering of Cosmic case study materials.
- Evaluate the success of campaigns, setting and tracking key metrics, feeding learnings back into future work in a cycle of continuous improvement.
- Prepare and deliver regular, meaningful reporting on communications, to assist and drive strategic communications and marketing decision making.
General
- Build relationships across Cosmic, NHS units, and key stakeholders to identify opportunities for collaboration.
- Stay informed about fundraising sector trends and identify ways to apply them to Cosmic’s work.
- Undertake any other tasks commensurate with the role, adhering to the charity’s time-in-lieu policy.
- Support PICU/NICU with day-to-day needs, including celebrating milestones, organising activities, or assisting families with specific requirements.
Who We’re Looking For
Essential Skills and Experience:
- Previous experience in a marketing or communications role, ideally working within the charity sector.
- Proven success designing and delivering communications plans and campaigns.
- Experience of successfully pitching stories or collaborations to media, journalists and influencers.
- Understanding of how to create engaging content – both written and visual.
- Understanding of how to develop opportunities for coverage and know how to make them happen, and of media and communication trends, with the ability to stay ahead of the curve.
- Strong written and verbal communication skills, with the ability to craft engaging content for diverse audiences.
- Strong digital storytelling skills.
- Experience in creating marketing materials in Canva and managing communications campaigns.
- Experience of managing social media channels, creating content that drive results
- Experience of using WordPress, Mailchimp and CRM solutions.
- Confidence in liaising with stakeholders, including NHS staff, supporters, and celebrity partners.
- Excellent organisational skills with the ability to manage multiple tasks and meet deadlines.
- Creative thinking and problem-solving abilities.
- Knowledge of GDPR and data protection best practices.
- A genuine passion for Cosmic’s mission and values.
Desirable Skills and Experience:
- Experience in developing case studies
- Previous experience in a charity or fundraising environment.
Why You’ll Love Working with Us
At Cosmic, we’re a small team with a big heart. Every day, we get to make a real impact on the lives of children and families facing the toughest times. You’ll have the chance to use your creativity, develop new ideas, and see the difference your work makes - whether it’s helping to fund vital equipment, supporting a fundraising event, or simply putting a smile on a child’s face.
· 27 days holiday plus Bank Holidays (pro rata for part time roles)
· £200 professional development budget annually
· Hybrid working opportunities
· Employee Assistance Programme
· Flexible hours. Core office hours 10am – 4pm
To be considered for this role, please answer the screening questions in full.
How to Apply
To apply, please submit your CV and responses to the screening questions. You are welcome to include a covering letter if you wish, but this is optional.
Cosmic is an equal opportunities employer and welcomes applications from all suitably qualified candidates.
November 2025
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Context:
Kinship provides direct support to, raises awareness of and campaigns for the rights of kinship carers across the UK. Kinship carers are navigating complex family relationships, trauma, poverty, discrimination. The children that they care for have frequently experienced abuse or are at risk of harm. Safeguarding concerns can be disclosed by kinship carers at all contact points with Kinship.
Safeguarding children and adults at risk of abuse or neglect is a collective responsibility and requires a safeguarding approach that is aligned to statutory frameworks, is professional, consistent, trauma-informed and proportionate to level of risk.
The designated safeguarding officer holds organisational responsibility for Kinship’s safeguarding framework and actions. The role works collaboratively with a team including a Safeguarding Trustee and a group of Deputy Designated Safeguarding Leads drawn from key service areas across the charity.
The role provides expertise, professional guidance and clear direction across the organisation, supporting staff and volunteers to make sound safeguarding decisions within a framework.
Purpose of the role:
The Designated Safeguarding Manager works closely with all teams across Kinship to embed proactive, person-centred, and partnership-driven safeguarding practice to protect children and adults at risk of harm.
The role provides professional oversight to Deputy Designated Safeguarding Leads through individual and group reflective practice and supports high-quality and defensible safeguarding decision-making. The role drives contextual safeguarding approaches, promote professional curiosity, continual professional development and ensures safeguarding responses are informed by lived experience and the realities of kinship care.
At Kinship safeguarding concerns come from risks of harm to adults and children often with risks of harm to multiple people in the same family context.
This requires careful, trauma-informed decision-making and support for staff responding to complex safeguarding situations.
How the role works:
Reporting to the Head of Programmes, the Designated Safeguarding Manager holds responsibility for safeguarding practice across the organisation and provides expert oversight and organisational assurance ensuring safeguarding is embedded consistently, proportionately and in line with best practice.
This role will require flexibility for occasional travel in England and Wales.
Key responsibilities:
Organisational safeguarding accountability and assurance
- Act as Kinship’s Designated Safeguarding Officer, holding organisational authority for safeguarding decision-making and escalation.
- Hold organisational accountability for safeguarding practice, ensuring responsibilities are well defined, understood and embedded across the organisation.
- Maintain and assure a robust safeguarding framework, including defined roles, escalation routes, decision-making thresholds and accountability arrangements and balance safeguarding rigour with compassion and proportionality.
- Provide safeguarding oversight and assurance during service development, mobilisation and organisational change to ensure risks are identified, assessed and mitigated.
Trauma-informed safeguarding practice and oversight
- Embed trauma-informed safeguarding practice, ensuring all decisions, interventions, and organisational processes:
- Recognise the impact of past and ongoing trauma on children, kinship carers, and families.
- Prioritise emotional and psychological safety while balancing protection, autonomy, and empowerment.
- Integrate trauma-awareness into risk assessments, safety planning, case management, policies, and service design.
- Support staff through reflective supervision, guidance, and training to respond effectively.
- Provide professional oversight and reflective practice support to Deputy Designated Safeguarding Leads.
- Provide expert safeguarding advice and consultation to staff and managers, supporting the assessment of concerns, threshold decisions, appropriate escalation, and proportionate, trauma-informed decision-making.
- Quality-assure safeguarding practice and decision-making to ensure actions are proportionate, person-centred, trauma-informed, and defensible.
- Maintain appropriate oversight of safeguarding records, risk assessments, and safety planning.
Policy, compliance and organisational assurance
- Develop, review and maintain safeguarding policies, procedures and guidance in line with legislation, statutory guidance and Charity Commission expectations.
- Ensure safeguarding systems, processes and recording arrangements are robust, accessible and consistently applied.
- Provide regular safeguarding assurance, analysis and learning reports to senior leadership and the Board of Trustees.
Culture, capability and continuous improvement
- Embed trauma-informed, contextual and culturally responsive safeguarding practice across the organisation.
- Promote professional curiosity and reflective practice, supporting staff to exercise sound professional judgement and avoid overly procedural responses.
- Design and deliver safeguarding training and guidance for staff and volunteers, building organisational capability and confidence.
- Lead learning reviews following safeguarding incidents or near misses, ensuring learning informs service and practice improvement.
Equity, inclusion and anti-racist safeguarding
- Ensure safeguarding practice actively considers how race, ethnicity, racism and intersecting inequalities shape risk, vulnerability and access to support.
- Support teams to identify and challenge bias and assumptions through reflective practice, supervision and learning.
- Embed equity, inclusion and anti-racist principles within safeguarding frameworks, policies, training and quality assurance processes.
Partnership working and external accountability
- Work collaboratively with statutory partners and external agencies to support effective safeguarding responses.
- Represent Kinship in multi-agency safeguarding forums, reviews or regulatory engagement as required.
Experience (Essential)
- Significant experience in adult and child safeguarding practice, including oversight of complex, high-risk, and multi-agency safeguarding situations.
- Experience providing professional oversight, reflective supervision, and structured learning support to safeguarding practitioners or leads, without direct line management responsibility.
- Experience embedding contextual safeguarding approaches and promoting professional curiosity in decision-making.
- Experience of working confidently with complexity, challenging constructively and supporting teams to do the right thing in difficult situations.
- Experience developing, reviewing, and embedding safeguarding policies, procedures, training, and learning frameworks.
- Substantial experience working with dispersed or multi-disciplinary teams, supporting wellbeing, professional development, and reflective practice.
- Experience working in voluntary sector, community-based, or service delivery organisations, particularly where safeguarding concerns arise through multiple routes.
Knowledge (Essential)
- Strong working knowledge of adult and child safeguarding legislation, statutory guidance, and recognised safeguarding frameworks, with the ability to apply them proportionately in practice.
- Up-to-date knowledge of children’s and adult social care systems.
- Understanding of trauma-informed, strengths-based practice in work with adults, children, and families.
- Awareness of how racism, inequality, and structural disadvantage can increase risk and shape safeguarding experiences, particularly for Black and minoritised communities.
- Understanding of organisational safeguarding governance, including accountability, assurance, escalation, and risk management.
- Knowledge of safeguarding responsibilities within the voluntary and community sector, including Charity Commission expectations, trustee duties, and regulatory requirements
Skills and abilities (Essential)
- Strong professional judgement, with confidence in making and defending complex safeguarding decisions.
- Calm, credible, and reflective approach in ambiguous or high-pressure situations.
- Ability to support and challenge colleagues constructively through reflective discussion, learning, and coaching rather than directive management.
- Clear, compassionate, and adaptable communicator, able to translate safeguarding complexity for diverse audiences, including operational and service delivery teams.
- Highly organised, able to manage multiple safeguarding priorities while maintaining attention to detail.
- Ability to work collaboratively across wide-ranging professional teams and external partners.
- Values-led, with a demonstrable commitment to equity, inclusion, anti-racist practice, and culturally responsive safeguarding.
Qualifications (Essential)
- Relevant professional qualification (e.g. social work, health, or related field), or equivalent professional experience.
- Evidence of ongoing professional development in safeguarding children and adults.
- Permission to work in the UK.
Attributes and general characteristics (Essential)
- Commitment to the values, aims, and objectives of Kinship.
- Respectful, empathetic approach to working with individuals from diverse backgrounds.
- Flexible and willing to travel across England as required.
- Excellent written and spoken English.
Desirable
- Lived experience of kinship care.
- Experience using Salesforce, Asana, Notion, and/or general AI tools for case management, project management, or documentation.
- Experience in innovation and continuous improvement within safeguarding practice or organisational culture.
How to apply:
Please apply for the role of Designated Safeguarding Manager by sending a tailored CV and responding to these 5 questions below in the online application process. Please read the guidance notes in the job pack.
Closing date is 9am on Mon 2 March, with a first interview (30 mins online) that week and a second interview in person on Tues 10 March 2026.
For all questions, please provide a maximum of 250 words per answer.
1.Alignment with Kinship: Why do you want to work for Kinship, and why does this Safeguarding Manager (Designated Safeguarding Lead) role matter to you at this point in your career? Please refer to Kinship’s work and services in your answer, and explain what specifically about this role you are drawn to.
2.Trauma informed practice: Describe a specific example where you have led or overseen a safeguarding concern using a trauma-informed approach.
3. Contextual safeguarding and professional curiosity: Tell us about a time you applied contextual safeguarding or professional curiosity to a situation where the initial concern did not tell the full story. What did you notice, what questions did you ask, and how did this change the safeguarding response?
4. Reflective practice and supporting others: Give an example of how you have supported others to improve safeguarding decision-making through reflective practice (for example group reflection or one-to-one discussion). What was the issue and what changed?
5. Equity, racism and safeguarding: Describe a situation where race, ethnicity or structural inequality affected safeguarding risk or decision-making. How did you recognise this and what did you do to ensure a fair and proportionate response?
What we offer you:
- Flexible working - we understand how important it is to balance family and work life.
- 30 days annual leave, plus bank holidays (1 April to 31 March) pro rata (3 to be taken at Christmas shutdown)
- Employee Assistance Programme (24/7 confidential advice line and counselling)
- Charity Worker Discounts.
Read the guidance notes in the job pack.
Make sure you’ve read the job description and the essential requirements – make sure your application reflects those points in the requirements very clearly.
Tell us why you want to work for Kinship. We’re interested in working with people who share our values. You can read about our values above.
Keep your response clear – use bullets points and short paragraphs if that helps. It will help the recruitment team to focus on your knowledge, skills and experience.
We know people might use AI – however make sure the answers reflect you and who you are and your experience. So many applications are the same because they’re using AI. Make sure you stand out.
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.



Working as part of the Helpline team, the Helpline Advisor’s role is to ensure that incoming contacts from our beneficiaries receive high quality, timely support when they need it. The role will be busy and varied, and each shift will involve responding to contacts across Beat’s different support channels including telephone, webchat, email, social media, and facilitating daily online peer support groups. The Helpline Advisor will work closely alongside the Helpline team who are currently all based remotely. This includes Senior Helpline Advisors, Digital Helpline Volunteers, the Deputy Helpline Manager, and the Helpline Manager. Beat are receiving more contacts than ever before, this is an opportunity to make a difference to the lives of each and every person that gets in touch, this includes sufferers, family, friends, supporters and more.
We particularly encourage applications from Welsh speakers for this role; we have received funding from the Welsh government and are looking to improve our service delivery for our Welsh-speaking beneficiaries.
Founded in 1989 as the Eating Disorders Association, our mission is to end the pain and suffering caused by eating disorders.


The Hepatitis C Trust (HCT) is the UK patient-led charity for hepatitis C. The arrival of highly effective drugs allows us to cure almost everyone who has access to them. We now have an unprecedented opportunity to eliminate hepatitis C by 2030.
We are looking for a passionate and skilled manager who has excellent communication and organisational skills. Working under the guidance of the Southern Regional Manager, you will oversee an expanding network of peer programs and staff in London.
Experience of healthcare working with disadvantaged groups and an understanding of providing services to vulnerable people is essential, alongside an understanding of how lived experience can support this work.
Your work will involve maintaining and monitoring our existing HCT peer projects across London. This will involve providing support and supervision to existing staff, managing operational issues on a day-to-day basis and overseeing the management of separate projects.
This post also involves regular liaison with external partners across the region, including key stakeholders such as Operational Delivery Network (ODN) managers for each area, alongside senior NHS colleagues, drug and alcohol services etc.
The Hepatitis C Trust is a charity dedicated to eliminating hepatitis C in the UK by 2030.


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We have an exciting opportunity for a Content Manager to join our team in this newly created role.
Location – This is a hybrid role with one day a week in our London office (usually a Monday) and the rest from home. There will also be occasional travel to other programme sites (currently Stoke-On-Trent, Redcar, Middlesbrough and Scotland).
Salary – Between £40,000 and £45,000 DOE
Employment Type – Permanent
Team – Communications team
About you
We are looking for someone who can demonstrate the following:
- Qualification in a relevant subject such as journalism, communications, English or a related discipline or demonstratable experience in a communications role, including copywriting and content creation.
- Experience developing content in partnership with people with lived experience, ideally within a third sector or community context.
- Significant experience producing high-quality, clear, compelling, and audience appropriate content for a range of platforms.
- Strong eye for a compelling story to help demonstrate our impact and inspire collaboration from our partners.
- Excellent written and verbal communication skills and the ability to communicate effectively and confidently with different groups of people.
About the role
The responsibilities of this role include:
- Developing and delivering high-quality content that aligns with organisational strategy, brand guidelines, and communications objectives.
- Supporting the delivery of a national content strategy in collaboration with the Head of Communications, local Communications Coordinators and the Fundraising team.
- Identifying, creating, and delivering compelling content across multiple channels, from case studies, blogs and newsletters to infographics, video, film, and promotional materials.
- Maintaining and strengthening relationships with key national and local stakeholders in line with our communications strategy and goals.
- Supporting Thrive at Five’s positioning with funders, policymakers, partners and the wider early years sector, including government, policy, media and influencing activities.
About us
Thrive at Five is a national charity focused on giving every child the best possible start in life. We know the foundations for life and learning are built in the earliest years, from pregnancy to five. By working alongside families, communities and local partners, we help build stronger, more connected support for parents, so more children get what they need to thrive and reach a good level of development by age five.
Thrive at Five is a relatively young organisation but with an already strong national and political profile, having been called out in Parliament for our ways of working in Stoke-on-Trent and invited to be interviewed at the 2025 Civil Society Summit by the Secretary of State for Education. We have grown rapidly in our first four years, with a growing team of nearly 40 across the country. 2026 will be a year of further growth and milestones for the charity as we celebrate our fifth-year anniversary and expand into our third and fourth regions. This will involve recruiting for a new teams, establishing our programmes and beginning to co-design and implement our work in partnership with communities.
About our benefits
- Pension contributions – We will contribute 3% and you can contribute 5% towards your pension through NEST.
- Hybrid working with one anchor day a week in our central London office near to Victoria train station, coach station and underground.
- 25 annual leave days per year plus bank holidays
- In addition to your laptop and phone provided by us, you can also receive a £100 contribution towards your home-working set up.
- £100 contribution towards your professional body membership
Please note that as this role is subject to a successful Basic Level Disclosure check through the Disclosure and Barring Service (DBS). If you have any unspent convictions, but wish to apply for this role, please advise us in your application. The successful candidate will also need to provide satisfactory references and current right to work in the UK.
To apply for this role, please submit your cover letter and CV by following the Apply Now button. Applications will be reviewed and shortlisted as they are received. While the closing date is midnight on Thursday, 26 February 2026, we may close the vacancy earlier if a suitable candidate is identified.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking a Senior Fundraising Manager to join our dedicated team on a 12-month fixed-term maternity cover contract. You will be joining a dynamic, supportive and hard-working team working consistently above their targets. This role is suited to both established senior managers and those looking to move into a more senior role.
St John’s Hospice We provide quality, holistic care to people living with life-limiting illnesses and their families across North London. As well as our Inpatient Unit and Wellbeing Centre located in St John’s Wood, we work out in the community, in people’s homes, providing care to more than 4,500 people every year.
If you are ready for a new challenge and share our passion and commitment to providing quality, holistic care to patients and their families, then we would love to hear from you.
Key responsibilities of the Senior Fundraising Manager?
Strategic Leadership & Income Generation
- Follow the fundraising strategy, developing and executing annual plans to achieve revenue targets and diversify income streams.
- Oversee the growth of Individual Giving, Regular Giving, and In Memory Giving, and Community Fundraising initiatives.
- Design and implement targeted fundraising campaigns, leveraging insights and KPIs to maximise donor engagement and income.
- Promote fundraising opportunities across community networks, digital channels, individual giving portals, and public platforms.
2. Team Leadership & Management
- Manage and inspire a team of fundraising professionals, ensuring objectives, 1:1s, and appraisals are delivered in line with HR policy.
- Develop clear annual training, time management, and support plans for staff and volunteers.
- Provide day-to-day leadership to ensure high performance, accountability, and a collaborative working culture.
3. Volunteer Programme Oversight
- Oversee the ongoing development of the Hospice volunteer programme alongside the Volunteer Executive, ensuring effective recruitment, onboarding, training, and retention.
- Work directly with clinical teams to align volunteer support with operational needs, guaranteeing smooth running of hospice activities.
- Ensure all volunteers receive regular feedback and adhere to health and safety requirements.
- Maintain and develop the programme in line with Investing in Volunteers standards.
4. Donor Relations & Stakeholder Engagement
- Cultivate, steward, and strengthen long-term relationships with key donors, sponsors, community partners, and supporters.
- Support the delivery of fundraising events such as community fairs, and photography competitions, attracting large public support. Support the team during gala dinners and garden parties. Oversee the Events Executive in all areas of their role.
- Enhance the Hospice’s visibility and supporter engagement through partnership building and community presence.
5. Data, Finance & Compliance
- Ensure all donor and volunteer records are held and maintained under GDPR and internal data protection regulations.
Am I the right person for this Senior Fundraising Manager role?
- At least 3 years’ experience in the fundraising sector
- Experience in managing volunteers and/ or a team of employees with ability to motivate
- Experience in Community/ event fundraising
- Experience with an individual/ regular giving programme
- A proven track record of delivering against targets and deadlines
- Proven experience of identifying and responding to external opportunities and an ability to translate into plans of action
- Experience of representing an organisation at senior level
- Excellent communication skills both written and verbal
- Management of people from all diverse backgrounds
- Attention to detail
- Knowledge of all main Office 365 suite and CRM systems
- Understanding of GDPR, Gift Aid and Charity Governance
Why apply for this role?
At our organisation we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our employees a wide range of benefits;
When you become part of the HJE Family, these are some of the benefits you will receive:
- Private healthcare scheme worth up to £20,000 per year
- 27 days annual leave
- Blue Light Card discounts
- Interest-free season ticket loans
- Cycle to work scheme
- Free eye check-up vouchers with contribution towards lenses
- Free newspaper and media subscriptions
- Local Business discounts
- Discount in our Hospice Charity shop
- Refer a Friend scheme
- Free Cinema Society Membership offering discounted tickets
- Personal development and training courses
- Annual events and recognition awards
- Career progression and increments
- For employees joining us from the NHS, we can provide continuation of your NHS pension
If you are ready for a new challenge and relish the chance to become part of a successful, forward thinking organisation then we would love to hear from you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our Senior Trusts & Foundations Manager is primarily responsible for managing and generating income from our Trusts & Foundations portfolio (including Corporate Foundations). They identify new prospects, write compelling and persuasive proposals to secure significant gifts, actively develop relationships with key internal and external stakeholders and provide brilliant stewardship.
We are looking for someone who has a sound understanding of T&F fundraising. You’ll have a strong track record of nurturing relationships, securing multi-year and five-figure+ gifts, and a genuine passion for youth development. You are a creative problem solver with the ability to work independently and take ownership of projects – ensuring they run smoothly and effectively.
We want equal access to challenging learning and adventure in the wilderness as an unbeatable preparation for adult life.



The client requests no contact from agencies or media sales.
Job Title: West London Family Support Worker
Salary: £25,353.06
Team: Family Support Team
Hours: 30
Location: Based at Shooting Star House (Hampton), This role will be working across sites and in the community
About Shooting Star Children’s Hospices
We have an exciting opportunity to join our Family Support Team at Shooting Star Children’s Hospices.
Shooting Star Children’s Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or whose child has died. Rated ‘Outstanding’ by the Care Quality Commission, our teams support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.
About the role
Family Support Workers (FSW) are the frontline of our care. Each FSW holds a caseload of end-of-life and bereaved families. They get to know their families, and check-in regularly with phone calls and home visits and can provide enhanced emotional support where required through more regular contact and interventions. Our FSWs tell families about the many services they can access at Shooting Star, assess their needs and make recommendations to our multi-disciplinary team. They support families of different ethnicities and families living in poverty, helping our service be as accessible as possible.
Our FSWs work closely with our Therapists, Counsellors, Social Workers, Transition Team and our Care Events Team. Weekly MDT meetings bring the team together to think of ways to help families in crisis. The work is varied and creative, taking place at the hospices, in family homes and hospitals, allowing the support to be where the families need it. Our Family Support Workers are hugely appreciated by the families we support.
The ambition of our strategy is to ensure every family affected by a life-limiting condition, or the sudden death of a child, has access to the specialist care that they need. Day to day duties are:
- Being the on-site duty FSW, welcoming families on site, monitoring email inboxes and answering the Family Support Line.
- Helping with support groups and family events
- Providing on the spot emotional support, sometimes in a crisis where a calm and supportive response is required.
- Visiting newly bereaved families in their homes.
- Supporting families staying at our Christopher’s hospice (booked stays and end of life).
- Attending various locations over the course of a week: hospice, hospital, family homes.
- Building connections with families from different backgrounds, delivering culturally sensitive care.
- Helping safeguard families at risk of harm.
- Acting as an ambassador for Shooting Star’s Specialist Bereavement Service, supporting other care team members with their learning and delivery of the bereavement pathway, and continually seeking ways to improve what we offer families.
The post holder will need to have a UK driving license.
The hours are predominantly worked 9am to 5pm, Monday to Friday.
Once a month, the FSW will work a weekend day (with advance notice). This is in place of a Monday, Tuesday, Wednesday, Thursday or Friday that week.
About you
This role requires experience of working with children and families who have experienced hardship, or those with complex needs. You should have a calm, positive manner, conveying empathy whilst maintaining professional boundaries. We are looking for someone passionate about supporting children and families.
Please see the attached job description for more information about this opportunity at Shooting Star Children’s Hospices.
What we offer
In return you will receive a competitive salary along with a range of benefits, which include:
Pension scheme
- NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions
Annual leave
- 27 days plus Bank Holidays rising with length of service
- 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service
Contractual benefits
- Generous sick pay scheme
- Enhanced maternity, adoption, and paternity leave pay
- Flexible working arrangements
- Death in service benefits
- Reimbursed professional membership fees
- Eye care
- Employee referral scheme
- Blue Light discount card
Health and wellbeing
- Employee Assistance Programme
- Occupational Health
- Mindfulness sessions
- Cycle to work scheme
- Mental Health First Aiders
Safeguarding
We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Also, we are committed to equal opportunities and consider all applicants to be in line with the Rehabilitation of Offenders Act 1974. Employment is subject to receipt of satisfactory references and a DBS check.
Equality, diversity and inclusion
Shooting Star Children’s Hospices is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.
We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospices to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.
Anticipated Start Date: 06/04/2026
The client requests no contact from agencies or media sales.
About the job
We are seeking an experienced and passionate Deputy Charity Development Manager to join our team. The ideal candidate will be responsible for support the strategic growth and long-term sustainability of the charity’s services and fundraising efforts. As Deputy Charity Development Manager at Dovecote Children & Families project you will play a key role in you will help lead a small, dedicated team in delivering impactful campaigns and high-quality frontline services for vulnerable children and families.
Our Organisation
Dovecote Children & Families project is a small but ambitious charity dedicated to supporting disadvantaged children and families in Blackbird Leys and surrounding areas. We offer practical, emotional, and developmental support to help families overcome challenges and build brighter futures. Our work is rooted in the community, and we pride ourselves on being compassionate, flexible, and responsive to the needs of those we serve Our success is driven by our talented and dedicated team of professionals who work together to achieve our goals.
Role and responsibilities
- Service Development & Delivery
- Collaboration & Strategic Input
- Operational Support & Leadership
- Communications & Marketing
- Monitoring & Evaluation
About you
- Passionate about social justice and committed to improving outcomes for children and families.
- Proactive, flexible, and solutions-focused.
- Empathetic and approachable, with strong emotional intelligence.
- Committed to the values of inclusivity, dignity, and respect.
- Level 3 or above in Early Years
- Proven experience in community development work, including community engagement, needs assessment, and implementation of development initiatives.
The Dovecote Community Children & Families project is a community led, parent managed scheme delivering services to support families
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to make a lasting difference in the lives of children affected by domestic abuse? Join an award-winning trauma recovery service provider that is passionate about making a positive difference to the lives of children and families.
Bounce Back for Kids (BB4K) is a lifeline for children healing from the trauma of domestic abuse. From April next year, we’re expanding our service and looking for new Support Workers to join our team – helping guide children and families on their healing journey.
Position: Bounce Back for Kids (BB4K) Support Worker
Location: Homebased with frequent travel. Role covers casework activity across Oxfordshire area including Cherwell, West Oxfordshire and the wider Oxfordshire area.
Contract: Permanent part time – 18.5 hours per week, weekdays.
We’re open to discussing working patterns that match both your needs and our service delivery. We’re also open to discussing an opportunity for 24 hours.
Salary range: £12,868 - £15,727 pro-rata per annum (full time equivalent range £25,735 - £31,453 per annum)
About the role:
As a Support Worker you will play a significant role in supporting children and families affected by domestic abuse, some of your key responsibilities will include:
· the completion of assessments to understand the needs of families
· delivering group work for children and parents
· provide 1-2-1 sessions to children and families most in need
· supporting our families through providing outreach support
About you:
A successful Support Worker will need a good understanding of domestic abuse and the impact on children and families (or an interest in working in this field), with experience of delivering groupwork programmes for vulnerable parents and/or children.
If this sounds like you please apply today to join a collaborative and dedicated team who are part of something truly meaningful.
We welcome applicants from diverse backgrounds, including those with personal lived experience of domestic abuse or from underrepresented communities, who meet the essential role requirements.
For more information about our BB4K service please visit our website where you will also find contact details and information about how to apply.
Closing date: 9am, Fri 27 February 2026
Early applications are encouraged as we may review and appoint on an earlier basis if a successful candidate is secured.
Other roles you may have experience of could include: Family Support Worker, Family Key Worker, Children’s Support Worker, Domestic Abuse Support Worker, Domestic Abuse Key Worker, Recovery Worker, Assistant Support Worker, IDVA Independent Domestic Violence Advocate, ISVA Independent Sexual Violence Advocate, etc.
Safeguarding is at the heart of everything we do at PACT. We have robust measures and best practices in place to safeguard and protect the welfare of children, young people and vulnerable adults and we take pride in maintaining outstanding safeguarding standards.
Anyone joining our team is subject to PACT’s safer recruitment pre-appointment enquiries, including a Disclosure Barring Service (DBS). The role description provides information on what our safer recruitment enquiries include and the level of DBS required to work in the role.
All opportunities with PACT are based in the UK.
an adoption charity and family support provider helping hundreds of families every year through outstanding adoption and adoption support services

The client requests no contact from agencies or media sales.
Salary: £46,587 per annum.
Location: Hybrid Work Culture. We are proud to promote a truly hybrid work culture, recognising that every role is different, and everyone has unique needs and preferences. Our Hybrid Work Arrangement empowers each team member to work with their manager to choose the most effective way to work that balances your needs and Hospice UK’s.
Our office is a short walk from King’s Cross station in London. Whilst we work flexibly, because we work with decision makers in Westminster, there will be an expectation that you can travel to central London at short notice if required. You will also be expected to come into the office at least one day a week.
Contractually this role is London-based.
Contract: Permanent. Full time role - 35 hours per week.
Benefits:
- 25 days annual leave rising to 30 days after 2 years (+ an extra 10 days on each 5th year). Pro rata for part time hours
- Matched pension scheme up to 7% of salary
- Healthcare plan
- Support for staff with caring responsibilities
- Family-friendly culture
How to apply: CV and supporting statement - using Hospice UK’s supporting statement document – available on our website to download
Closing date for applications: Midnight on Monday 23 February 2026
Interview dates: First interviews to take place week commencing 2 March - exact dates to be confirmed.
Second interviews to take place week commencing 9 March - exact dates to be confirmed.
We’ll send assessments and some questions to you in advance so that you can prepare. Let us know if you have any specific needs to be able to fully engage with the process.
Job Information
This exciting role in our award-winning External Affairs department will work across policy and public affairs work in England. You will fight for the hospice sector and people who need their support, helping us to create a country where no one misses out on the care they need at the end of their lives.
This is a significant time for hospice and end of life care.
Hospices across the UK are in the worst financial situation they have faced for 20 years. The funding crisis means hospices are cutting services and making redundancies.
Our campaigning efforts have recently led to £125m in short term funding for the hospice sector and a commitment to a Modern Service Framework for palliative care and end of life care. As well as a spotlight on hospices in the 10 year health plan and unprecedented parliamentary scrutiny of the way hospices are funded.
The momentum around palliative care and hospices mean there is no shortage of opportunities to influence the policy and political agenda.
We have strong influence in Parliament and have built significant interest in hospice care among policymakers. We are an important voice in the conversation around Assisted Dying, which will have a significant impact on palliative and end of life care.
With this momentum and opportunity, we are looking for a talented and committed Policy and Public Affairs Manager to help us shape the future of palliative and end of life care.
We are looking for a proactive and driven policy and public affairs professional. You will be curious about how best to improve people’s experiences of death, dying and bereavement and strengthen the contribution of the hospice sector to this.
You will have excellent influencing and communication skills and sharp instinctsthat enable you to quickly understand and analyse the impact of external developments. As well as a collaborative mindset and commitment to building coalitions to maximise our impact.
You will provide leadership but must also be willing to pitch in at all levels to get things done. Excellent project management skills will mean you can identify where our resource is best spent and how to delegate tasks.
This is your chance to play a key role in creating a country where no one misses out on the care they need at the end of their lives.
More information is available in candidate information pack (available on our website to download)
We represent and champion the community of 200+ hospices across the UK.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you want to join a growing and dynamic children's charity and make a real difference? This varied and rewarding role could be for you!
A little about us
We are one of the largest providers of mental health services to schools in London. We also provide early years education and family support, including offering emergency assistance for families in crisis. This work makes a real difference to thousands of children and families each year.
Our values
We work with children and families of all backgrounds and of all faiths and none; our sole aim is to help those in greatest need so they can overcome the challenges they face and achieve their potential. Our work is underpinned by our core values of integrity, compassion, inclusion and partnership.
About the role
This is an exciting opportunity to join our friendly team and use your fundraising experience to make a difference to the lives of vulnerable children and families. As Fundraising Manager, your role will focus on developing relationships and generating income from charitable trusts, statutory sources and individuals.
This is a diverse and rewarding role where you can work closely with our project teams and see the direct impact of your efforts. The fundraising team is also actively involved in service delivery. This role will be instrumental in helping to distribute gifts and food to hundreds of disadvantaged families at Christmas, as well as helping families in crisis by assessing Crisis Fund applications and approving grants.
As a proactive and creative fundraiser, you will also help to shape the department’s overall fundraising strategy and play an important role in ensuring that many more disadvantaged children and families can access the support they need and have hope of a better future.
What we are looking for
We are looking for someone with strong fundraising experience who is keen to use their skills to help CCS grow our income. A proactive and flexible approach is also a must! The successful candidate will have:
- At least three years’ experience or working as a charity fundraiser
- A proven track record of personally securing income in excess of £200,000 p.a.
- Excellent interpersonal skills and the ability to develop strong working relationships with colleagues and supporters.
What you will get in return
- Generous annual leave allowance of 30 days p.a. plus bank holidays
- 11% employer pension contribution
- Access to a staff Health Plan and Employee Assistance Programme
- Funding to undertake a Diploma in Fundraising with the Chartered Institute of Fundraising after one year.
- The opportunity to wake up each morning and feel you are making a positive difference!
Hours
This is a full-time role, 35 hours per week. However, we are open to considering candidates who wish to work part-time but require a minimum commitment of 21 hours per week. Please state if you wish to be considered for a part-time role in your cover letter.
Location
Lovely office at 73 St Charles Square, London. W10 6EJ (private off-street parking is available for staff). Hybrid working options considered, with the expectation staff attend the office at least two or three days per week.
Application process
We are actively interviewing for this role so please submit your CV and covering letter as soon as possible.
Please ensure you include a concise cover letter that clearly sets out why your skills and experience make you suitable for this role and what motivated you to apply.
Further information
CCS is an inclusive employer and we aim to have a workforce that reflects the rich diversity of the communities we service. There is no requirement for our staff to be Catholic and we encourage applications from candidates from diverse backgrounds. We are committed to safer recruitment and maintaining a strong and positive safeguarding culture. This post will be subject to an enhanced DBS check. References from current/past employers will also be sought once an offer has been made.
Charity No. 210920
Please ensure you include a concise cover letter that clearly sets out why your skills and experience make you suitable for this role and what motivated you to apply.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Prostate Cancer Research exists to honour the men and families who have been through things no family should have to go through, and to work for a future where no one needs to fear a prostate cancer diagnosis.
We are always working to provide resources to help, support and empower patients. Giving them the information they need to make better choices about their treatment, while working to identify and target specific unmet needs in the prostate cancer ecosystem, such as racial inequality and bone metastasis.
Our dedicated staff team is the key to our success, expanding the amount of research that we fund five times over in four years. PCR has won the Communiqué Award 2025 for Excellence in Healthcare Partnerships, the PEMA 2025 winner for Excellence in in Collaboration Educating Patients and has been shortlisted for both Third Sector Awards and Charitytimes Awards 2025.
Ready to drive real-world change with your fundraising expertise?
At Prostate Cancer Research, we're making huge strides. Our supporter base has tripled in the last year, our campaigns are making national headlines, and we're investing heavily in growth.
We now need a passionate Individual Giving Manager to help us seize this momentum.
This is a chance to build something new with us. Working as a key strategic partner to the Head of Individual Giving, you will be the operational powerhouse behind our fundraising programme. You will take ownership of translating our high-level strategy into action, acting as the primary lead for campaign implementation and tactical delivery. We’re not just looking for someone to run campaigns; we're looking for an innovator who will test, learn, and lead us into new territories.
Your Mission:
• Take ownership of the delivery strategic individual giving activity across paid social, email, offline appeals, and new channels.
• Holistic Stewardship: Design and execute engaging supporter journeys—both bespoke and automated— that maximise conversion and long-term value.
• Performance Culture: Analyse performance, share insights, and drive a results-focused fundraising culture across the team.
Why Join Us?
• Impact: This is a new role with the potential to shape the future of our individual giving.
• Growth: We are committed to your professional development within a supportive team.
• Benefits: We value our people. Enjoy flexible working, private BUPA healthcare, a competitive pension, and more.
If you're an ambitious fundraiser who thrives in a dynamic environment and wants to fight prostate cancer, we encourage you to apply.
Key Responsibilities
Strategic Implementation (Online & Offline)
• Key operational lead, deputising for the Head of Individual Giving and Legacies, taking responsibility for the planning and delivery of campaigns and activity across channels and supporter journeys.
• Develop and implement activity to attract new supporters through an integrated mix of channels, including social platforms (paid and unpaid), search engine advertising, email marketing, and offline appeals.
• Manage relationships with external partners, including creative, fundraising, and digital marketing agencies, ensuring high-quality delivery and ROI.
• Develop and execute integrated campaigns where ultimate conversion may occur via traditional channels such as telephone or mail, taking a holistic approach to acquire and convert new supporters.
• Analyse metrics and data, reporting on KPIs, budget, and spend. Work to constantly test and optimise campaigns to exceed targets and improve return on investment.
• Support forecasting and budget planning on marketing activities within the IG budget.
• Stay abreast of emerging trends and technologies, ensuring our fundraising efforts remain innovative and effective.
Stewardship, Content & Operations
• Develop and deliver personalised relationship-building communications and initiatives that recognise supporter loyalty and deepen their connection to the impact of their support.
• Oversee the operational delivery of supporter communications, including the development of processes for bespoke and workflow-delivered thanking and nurturing.
• Create and optimise content, sometimes cross team and directly with our incredible patients and supporters.
• Build journeys that maximise conversions and build loyalty. This includes high-quality creative fundraising writing, concepting, and messaging development.
• Ensure all supporters are thanked and updated in an appropriate and timely manner, working with the team to ensure coverage and that all interactions are in line with our supporter promise.
• Cultivate deeper engagement with supporters beyond transactional interactions, explore opportunities for meaningful dialogue and a sense of community.
Collaboration & Cross-Selling
• Work with the wider PCR team to maximise opportunities for fundraising and patient impact, specifically leading on cross-selling meaningful cash and support propositions to other audiences (e.g., events participants, community fundraisers, and campaigners).
• Work with Agile principles in mind, collaborating with colleagues across the organisation to plan and deliver high-quality work.
• Build key relationships across teams within and outside Public Fundraising to achieve successful fundraising outcomes.
• As required, represent PCR externally, promoting our work and building long-term relationships with stakeholders.
Database and Compliance
• Develop your existing experience and affinity for supporter data to improve outcomes for supporters.
• Hold a very good working knowledge of key aspects of data protection law including GDPR and PECR, as well as the Fundraising Code of Practice.
• Work with our tools and seek to improve knowledge and use of these, including Access CRM, Fundraise Up, Google Analytics 4 (GA4), Wordpress and MailChimp.
Skills and Competencies
Our ideal candidate would have the following:
• Fundraising Expertise: Proven experience in an Individual Giving role(s) with a track record of managing both digital acquisition and offline appeals (direct mail/telemarketing) for a charity or social cause, as well as significant experience in retention, marketing communications, supporter services.
• Agency Management: Experience managing creative, fundraising and digital marketing agencies, to deliver a variety of campaigns or activities across multiple channels.
• Digital Proficiency: Demonstrable expertise setting up and managing campaigns in Meta Business Suite, Google paid advertising, and email marketing platforms like Mailchimp.
• Strategic Thinking: Evidence of leading successful integrated campaigns resulting in significant income or lead generation.
• Audience development: Led development of successful new propositions for cross-selling across existing audiences.
• Creative Skills: The ability to motivate and inspire audiences through content and creative writing and storytelling for various channels.
• Financial Acumen: The ability to monitor and manage income and expenditure against targets as well as forecast and report on campaigns across all channels.
• Supporter Experience: A strong desire to provide excellent supporter experience and customer journeys to everyone who encounters PCR.
• Collaborative Mindset: A collaborative and innovative mindset with a desire to test, learn, and work with stakeholders cross-functionally.
• Agile Working: Experience working within Agile project management frameworks would be beneficial.
• Technical Knowledge: Good knowledge of WordPress website optimisation and plugins, or a strong desire to learn.
• Passion: A strong belief in the work we do at PCR, and a demonstrable desire to improve outcomes for patients through our work in fundraising.
How to apply?
Please apply by submitting your CV and a short supporting statement (maximum 600 words) outlining why you would like the role and why you think you’d be a good fit, giving examples of previous experience.
There will be a two-stage interview process. The first interview will be online via Teams, and the second will be an in-person interview at our offices in London. There may be a test and a question to prepare for in advance of either interview stage should your application be taken forward.
For more information about the role, please contact our Head of Individual Giving, Tom Treasure for an informal chat (contact details can be found in the full job description).
For more information about our orindganisation and what we do, visit the Prostate Cancer Research website, The Prostate Progress webpage and the PCR online patient resource, The Infopool.
PCR is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals regardless of their race, gender, disability, religion/belief, sexual orientation, or age.
Transforming Research. Transforming lives.

The client requests no contact from agencies or media sales.
A rare chance to join an incredibly supportive and inclusive employer that values hard work, flexiblity and employee well-being, and recognised by the GM Good Employment Charter! We are a small but vastly experienced team of family support/volunteer Coordinators, delivering highly respected volunteer-led home visiting support to families in the early years.
We are looking for someone to provide direct support to families and also recruit, train and support a team of local parent/carer volunteers who will provide weekly home visiting and community support to families.
You will work with other professionals from universal and specialist services to provide a coordinated response to families’ needs. You will assess need and risk prior to carefully matching volunteers with families or offering direct support, working as part of multi agency support, ensuring information sharing and safeguarding is at the forefront of your work. This will include instigating Early Help assessments, preparing for and attending Child in Need and Child Protection meetings.
You will have an understanding of recruiting, carefully selecting and managing volunteers to ensure they feel supported and fully trained to offer effective support to families in order to get the best outcomes for the family and in particular the children.
You will be experienced in working with families in their own home - skilled in recognising and responding to safeguarding concerns, be apt in completing strengths-based assessments and conversations and have a deep understanding of the issues families can face and the link with childhood development and difficulties they may experience later in life.
Supporting families to give their children the best possible start in life, because we believe childhood can't wait

The client requests no contact from agencies or media sales.
Abbey Community Centre is a vibrant, long-established community charity at the heart of Kilburn, North West London. Every day, we bring people together, reduce isolation and improve health and wellbeing through inclusive activities, services and community support.
We're now looking for an experienced Centre Operations Manager to play a key senior role in ensuring our busy community hub runs safely, smoothly and effectively for the thousands of people who use it each year.
About Abbey Community Centre
Abbey Community Centre works with people of all ages and backgrounds, with a particular focus on older residents and low-income families with young children. We deliver a wide range of activities, services and support including children’s stay-and-play sessions and drop-ins, fitness and wellbeing activities, befriending schemes, digital inclusion support, community meals, warm space provision, food support, volunteering opportunities and specialist outreach.
Alongside this community delivery, we manage a busy public building and a programme of room hire that helps generate income to sustain our work. With a small staff team, over 100 volunteers and many partner organisations, our operations need to be reliable, well-coordinated and people-centred.
The role and its impact
As Centre Operations Manager, you will be the organisation’s senior operational lead on the ground. Working closely with the CEO, you will hold delegated authority for the day-to-day running of the Centre — ensuring the building, people and systems all work together to support high-quality community activity.
This is a hands-on leadership role combining practical problem-solving with people management. You will line manage and help develop operational staff, oversee facilities and contractors, lead on health and safety and operational compliance, support volunteering, and ensure organisational systems and processes function reliably.
Your work will directly enable staff, volunteers and partners to deliver activities and services safely and confidently, and will help ensure Abbey remains a welcoming, accessible and well-run space for the local community.
What you’ll be working on
In this role, you will:
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Oversee daily building operations, maintenance and contractor management
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Lead on health & safety and related compliance, including risk assessments and training
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Line manage & develop operational staff and support a positive, consistent working culture
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Ensure operational policies and procedures are applied effectively in practice
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Support and coordinate volunteering within the centre
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Manage operational budgets and contracts within agreed limits
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Act as a senior member of the management team, deputising for the CEO on agreed matters
Key details
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Location: Abbey Community Centre, Kilburn (NW6 4BJ, London Borough of Camden)
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Hours: 24–28 hours per week (fixed hours agreed at appointment), worked over a minimum of four weekdays
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Core hours: 11.00am–4.00pm (flexibility outside these hours by agreement)
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Contract: Permanent, part-time
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Salary: £40,000–£42,000 per annum, pro rata (depending on experience)
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Annual leave: 30 days pro-rata, rising to 35 days after 5 years’ service (plus bank holidays, pro-rata)
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Pension: NEST pension scheme (if eligible)
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Some evening and occasional weekend working is required
This role could be right for you if…
You are an experienced operational manager who enjoys combining leadership with practical delivery, thrives in a public-facing environment, and wants your work to make a visible difference to a local community. You don’t need to tick every box — we’re interested in your experience, judgement, approach and motivation.
Abbey Community Centre is committed to equality, diversity and inclusion, and we welcome applications from candidates from a wide range of backgrounds. Reasonable adjustments will be offered throughout the recruitment process.
To reduce poverty and isolation and improve health, wellbeing and connection through inclusive community activities, services and support.
The client requests no contact from agencies or media sales.










