Family engagement worker jobs in Birmingham
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We are looking for a proactive self-starter to sit within a high-performing team working to raise awareness of SSAFA’s support in the South West Region of England to those in the Armed Forces Community who need it most.
With the ultimate objective being to grow SSAFA’s presence, profile, and identity, the role is responsible for all marcomms activation in the region. The role holder will work to deliver the central Fundraising, Marketing & Communications strategy.
This role reports to the Head of Communications with close alignment with colleagues across the marcomms directorate. The marcomms manager will be responsible for managing marketing campaigns in the South West Region of England and promoting SSAFA’s fundraising initiatives and services. You’ll identify the areas of greatest impact and cut through, deliver integrated awareness campaigns and secure media coverage of fundraising events. Crucially, you’ll be able to identify stories which resonate with our target audience and write calls to action.
With a heavy focus on media and PR activity, key to the role is building strong relationships and contacts with relevant stakeholders in your region including media representatives, employees, volunteers, and case study beneficiaries.
About the team
The Communications team is a small but dynamic group of individuals with strong skillsets across Public Relations, Storytelling (case studies) and Internal Communications. The team is a mix of ex-forces and civilians, and they are always sharing knowledge and expertise with each other.
You will work closely across all directorates within SSAFA, with a focus in South West, to garner information and create compelling marcomms campaigns and activities to raise awareness of SSAFA’s work.
About you
You will be a highly motivated and creative communicator with a proven track record of delivering impactful PR and marketing campaigns. As a natural storyteller with strong media instincts, you will excel at securing high-profile coverage and elevating our brand presence. You will be a confident relationship builder, skilled at engaging stakeholders across the region, from media contacts to volunteers and case study beneficiaries. You will also be able to work independently while staying closely aligned with teams across fundraising and communications, demonstrating proactivity and the ability to manage multiple projects effectively.
About SSAFA
SSAFA, the Armed Forces charity, has been providing practical, emotional, and financial support to our Forces and their families since 1885. SSAFA, is a trusted source of support for the Armed Forces community in their time of need; last year our trained teams of volunteers and employees helped more than 53,000 people in need, including veterans, serving personnel (regulars and reserves) and their families.
SSAFA understands that behind every uniform is a person. We are here for that person and their family – any time they need us, in any way they need us, for as long as they need us.
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
Closing date: Midnight on Monday 15 June 2025.
Interviews: TBC
Our vision A society in which the Armed Forces, veterans and their families can thrive.
Job Title: Community Fundraising and Engagement Executive – West Midlands
Salary: £24,160 per annum (£30,200 FTE)
Hours: 0.8FTE, 30 hours per week (flexible over 5 days – to be discussed with successful candidate). There may be occasions when evening or weekend availability is needed.
Contract Type: Permanent
Location: Hybrid – based 2/3 days per week in our Birmingham centre
Reports to: Fundraising Manager Community
THE CHARITY
Suicide is the leading cause of death of men under 35 and three quarters of those who die by suicide are men. James’ Place exists to save the lives of men in suicidal crisis through delivering clinical services. We are a charity currently offering free, life-saving therapy to suicidal men at our centres in Liverpool, London, Newcastle and Birmingham.
James’ Place was set up by Clare Milford Haven and Nick Wentworth-Stanley in 2008 after their twenty-one-year-old son, James, died by suicide ten days after a minor operation. James had no history of mental illness or depression and had sought urgent help for anxiety and suicidal thoughts but didn’t find it.
James' Place was set up to make the experience of finding help as easy as possible. We offer men who are experiencing a suicidal crisis a brief, intensive, therapeutic intervention in a safe environment. Men who walk through the door at James’ Place will be in a space where they feel valued and respected. We provide a calm and peaceful environment both inside the centres and in our outside spaces, accessible to men who visit us as well as their friends and families. We have so far treated over 5,100 men who might otherwise have been unable to access the support they desperately need.
THE OPPORTUNITY
This is a new role designed to raise and facilitate fundraising for James’ Place Birmingham and to grow community and voluntary sector relationships across the region to raise awareness of James’ Place to drive referrals to our Birmingham centre.
As part of the Fundraising team, you will take a leading role in building strong networks across Birmingham and the West Midlands, helping to establish our centre as a sustainable source of life-saving support for men in suicidal crisis.
The postholder will spend 50% of their time working collaboratively and taking responsibility for establishing fundraising activity across the West Midlands with appropriate support from centre staff and fundraising colleagues, the Head of Fundraising and Communications, Director of Fundraising and External Affairs and the Chief Executive and Trustees. They will spend 40% of their time building community-based relationships with the aim of raising awareness to drive referrals to the centre, working closely with the Head of Centre Birmingham and the Centre Manager in Birmingham to do so. It is recognised that this will vary week to week depending on the current needs of the organisations.
This opportunity is ideal for an ambitious individual eager to grow their skills and career while helping to secure the funding and relationships needed to achieve the charity’s long-term goals.
Direct Fundraising Work 50%
- Develop and grow a network of local donors (including HNWI, corporates, community fundraisers as well as Trusts and Foundations), volunteer supporters and influencers across the West Midlands with a view to increasing the fundraising reach of the organisation.
- Steward existing donors volunteers and prospects to secure long-term multi-year support.
- Support community engagement and attend fundraising events to help achieve the organisation’s fundraising ambitions.
- Identify regional funding opportunities and support with the preparation and submission of grant applications and funding proposals.
- Collaborate closely with internal teams across fundraising, communications, events, and clinical teams to maximise opportunities.
Direct Outreach Work 40%
- Support Heads of Centre to identify and engage with a range of partner organisations across Birmingham and the West Midlands, helping to raise awareness of the charity’s work.
- Build and maintain positive relationships with local statutory, voluntary, and community sector organisations, acting as a professional and approachable representative of the charity.
- Assist with partnership activity, including attending meetings, forums, and events, to share information about services and strengthen local connections.
- Help to coordinate partnership communications and ensure relevant information about the charity’s work is shared clearly and consistently with external partners.
- Work collaboratively with colleagues across the organisation to support joined-up approaches to partnership and engagement activity.
- Identify and feedback opportunities for partnership working that could support fundraising, community engagement, and service awareness.
Administration 10%
- Ensure all fundraising activities are delivered to a high standard ensuring compliance with fundraising regulations and best practice guidelines.
- Maintain accurate and up-to-date records on the CRM database.
- Work collaboratively with both clinical and non-fundraising colleagues within the Birmingham centre and across the organisation, building their confidence and capability in fundraising activities.
- Ensure all fundraising activities are delivered to a high standard, meeting regulatory and ethical requirements.
Working in the Wider Charity
- Represent James’ Place with professionalism, respect, and confidence at all times.
- Participate in review and evaluation processes to support the ongoing development, effectiveness, and sustainability of James’ Place as a respected charity.
- Undertake any additional duties as required to support the successful delivery of the organisation’s business plan.
Values
- Demonstrate commitment to the James’ Place values of Focus, Bravery, Respect, Compassion, Professionalism, Collaboration and Hope through all aspects of work
PERSON SPECIFICATION
Essential
- Proven experience of fundraising in the charity sector, with a track record of achieving results in at least two of the following income streams: Community fundraising, Corporate partnerships, events, major gift fundraising from High-Net-Worth Individuals (HNWIs) and Trusts and Foundations.
- Strong understanding of donor motivations and what drives charitable giving across different audiences.
- Excellent written and verbal communication skills, with the ability to craft persuasive messages and build rapport.
- Confidence and professionalism in engaging and maintaining relationships with stakeholders and partners.
- Excellent time management skills
- Practical, resilient, and flexible, with the ability to adapt to changing priorities.
- Innovative thinker, open to exploring new ideas and approaches to fundraising.
- Collaborative and solution-focused, able to work constructively with others to overcome challenges.
- A team player, willing to support colleagues and take on additional responsibilities when required.
- Capable of working on difficult and sensitive issues, demonstrating kindness, integrity, and emotional resilience, and seeking or offering help when needed.
Desirable
- Experience using CRM databases (e.g. Salesforce)
- Understanding of, and interest in, mental health and suicide prevention.
WE OFFER
- A 7% employer contributory pension scheme.
- Family friendly policies.
- Death in service insurance scheme.
- 25 days plus bank holidays leave entitlement (FTE), including enhanced holiday allowance with incremental rises after qualifying period.
HOW TO APPLY
To apply, please use the online application system to submit your CV detailing your experience, roles and responsibilities, and answer the screening questions.
If you have any queries or experience challenges with the application process, please email [email protected]
Closing date: 9am on Monday 22nd June 2026
Interviews are expected to be held online on 7th July 2026
Here at James' Place, we want you to feel comfortable in sharing your authentic selves and personal experiences, so we ask that you do not submit an application that has been formulated by AI. You may wish to use AI to support with structural aspects such as grammar and formatting, however your application must reflect your own genuine experiences, critical thinking and creativity.
James’ Place is committed to promoting a diverse and inclusive community. Our aim is that no job applicant, temporary worker or employee receives less favourable treatment on the grounds of age, disability, gender and transgender status, race and ethnicity, religion and belief (including no belief), marriage or civil partnership status or sexual orientation.
If you have a disability or health conditions which means you'd benefit from any adjustments to the interview process to help you perform at your best, please do let us know in advance.
Any job offers made are subject to the receipt of two relevant satisfactory employment references. We expect this to include one from your most recent or current employer. Any job offers made are also subject to a satisfactory DBS check and a Right to Work in the UK check.
REF-229 053
Salary: £32,000 per annum
Hours: Full-time, 37.5 hours per week, Monday to Friday 9:30am – 5:30pm
Contract Type: Permanent
Location: Birmingham, with some home working and travel to other centres across the UK
Reports to: Director of Finance and Resources
THE CHARITY
Suicide is the leading cause of death of men under 35 and three quarters of those who die by suicide are men. James’ Place exists to save the lives of men in suicidal crisis through delivering clinical services. We are a charity currently offering free, life-saving therapy to suicidal men at our centres in Liverpool, London and Newcastle.
James’ Place was set up by Clare Milford Haven and Nick Wentworth-Stanley in 2008 after their twenty-one-year-old son, James, died by suicide ten days after a minor operation. James had no history of mental illness or depression and had sought urgent help for anxiety and suicidal thoughts but didn’t find it.
James' Place was set up to make the experience of finding help as easy as possible. We offer men who are experiencing a suicidal crisis a brief, intensive, therapeutic intervention in a safe environment. Men who walk through the door at James’ Place will be in a space where they feel valued and respected. We provide a calm and peaceful environment both inside the centres and in our outside spaces, accessible to men who visit us as well as their friends and families. We have so far treated over 5,100 men who might otherwise have been unable to access the support they desperately need.
In early 2026 we have opened our fourth centre in Birmingham. Our new centre in Birmingham will be there to support suicidal men living in the West Midlands.
THE OPPORTUNITY
We are excited to offer a new opportunity to join a growing charity and support our Executive Leadership Team, as well as the administration and operational processes across the organisation, as an Executive Assistant. You will provide high level administrative support to the CEO, Directors, and the Consultant Suicide Prevention Therapist, and will take a key role in facilitating a professional and well organised executive function.
You will be expected to set and maintain the tone of the executive office and provide efficient and effective administrative support to senior leadership. Under the guidance of the Director of Finance and Resources, you will manage communications, coordinate schedules, conduct accurate record keeping and help to ensure the day-to-day operations of the organisation's leadership team runs smoothly and effectively.
KEY RESPONSIBILITIES
Executive Administration
Covering daily administrative tasks and duties including:
- Being the first point of contact for the CEO, Directors and Consultants, managing enquiries, greeting visitors, answering the phone, and responding to email enquiries.
- Dealing with enquiries over email and telephone, scheduling/amending meetings and taking messages as required.
- Managing multiple complex calendars, booking appointments, meetings, and making travel arrangements.
- Supporting the CEO, Directors and Consultants with day-to-day administration and coordination.
- Preparing, formatting, and issuing correspondence, reports, and presentations.
- Recording and sharing meeting minutes and tracking actions.
- Maintaining accurate records at all times in line with administrative procedures.
- Supporting communication between senior leadership and internal/external stakeholders.
- Maintaining effective systems to ensure time and resources are used efficiently.
- Always managing confidential information with discretion.
Operations
- Maintaining a professional and well-organised office environment.
- Supporting the CEO and Executive Leadership Team to ensure smooth operational processes.
- Completing electronic filing, document management, and general office administration.
- Supporting the coordination of meetings, events, and senior-level engagements.
- Providing occasional administrative support to the wider team as required.
Values
- Maintaining a professional, calm, and approachable manner in all interactions.
- Treating every person who contacts the organisation with respect and professionalism.
- Demonstrating discretion, integrity, and confidentiality at all times.
- Demonstrate commitment to the James' Place values of Focus, Bravery, Compassion, Professionalism, Collaboration, Respect and Hope through all aspects of work.
PERSON SPECIFICATION
This role requires someone with both excellent people and organisational skills and the ability to communicate professionally and effectively, both verbally and in writing, with a range of stakeholders. Your administration skills will be vital, and you will be able to work with a broad range of IT, including shared Outlook inboxes and calendars.
You will feel comfortable using the full Office 365 suite and have the necessary organisation skills to maintain the highest standards of record keeping. You will have experience of supporting senior leadership to deliver organisational priorities, and an ability to work collaboratively is essential. You will be able to work proactively and have a high level of attention to detail.
Essential
Knowledge, Skills and Experience
- Experience as an assistant to senior leaders or experience in a similar administrative role at this level
- Excellent interpersonal and communication skills to work effectively with a range of colleagues including board members, external stakeholders, staff colleagues and peers
- Ability to manage time effectively, prioritise workload and meet deadlines
- Ability to maintain accurate records and follow set procedures
- Strong IT skills with the ability to learn new systems quickly and efficiently
- Competency with current office technology including MS Teams, Microsoft 365 applications, emails and calendars, and associated communication tools.
- Ability to manage confidential information with discretion
- Ability to work independently and as part of a team
Values
- Ability to engage with organisational values
- Ability to promote equality, diversity and inclusion
- Ability to work collaboratively
- Ability to be transparent, honest and show discretion when needed
Desirable
- Experience supporting multiple senior stakeholders
- Knowledge of governance or board-level administration
- Experience working in a fast-paced environment
WE OFFER
- A 7% employer contributory pension scheme
- Family friendly policies
- Death in service insurance scheme
- 25 days plus bank holidays leave entitlement (FTE), including enhanced holiday allowance with incremental rises after qualifying period
HOW TO APPLY
To apply, please use the online application system to submit your CV detailing your experience, roles and responsibilities, and answer the screening questions.
If you have any queries or experience challenges with the application process, please contact us directly.
Closing date: Wednesday 17th June 2026, 5pm
Interviews to be held w/c 29th June.
Here at James' Place, we want you to feel comfortable in sharing your authentic selves and personal experiences, so we ask that you do not submit an application that has been formulated by AI. You may wish to use AI to support with structural aspects such as grammar and formatting, however your application must reflect your own genuine experiences, critical thinking and creativity.
James’ Place is committed to promoting a diverse and inclusive community. Our aim is that no job applicant, temporary worker or employee receives less favourable treatment on the grounds of age, disability, gender and transgender status, race and ethnicity, religion and belief (including no belief), marriage or civil partnership status or sexual orientation.
If you have a disability or health conditions which means you'd benefit from any adjustments to the interview process to help you perform at your best, please do let us know in advance.
Any job offers made are subject to the receipt of two relevant satisfactory employment references. We expect this to include one from your most recent or current employer. Any job offers made are also subject to a satisfactory DBS check and a Right to Work in the UK check.
REF-228 901