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Top job
Tenovus Cancer Care, Remote
£29,000 per year
We’re excited to lead a pan-Wales Financial Health and Wellbeing Service funded through our Macmillan partnership.
Posted today
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Teenage Cancer Trust, Remote
£46,979
Lead and grow community and corporate income across a high-potential region, managing a team of four.
Posted 6 days ago Apply Now

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Ignite Life, Kingswood (Hybrid)
£33,000 - £35,000 per year
Posted 5 days ago Apply Now
Closing in 4 days
Transforming Lives for Good (TLG), Remote
£18,632.40 - £20,152.20 (£31,054 - £33,587 FTE) + 10% employer pension, life assurance, health cash plan & more
Posted 3 weeks ago
Youth Adventure Trust, Remote
£24,000 per year
Are you an organised people-person who loves the outdoors? Join us to support our challenge event participants and change young lives!
Posted 1 day ago
UK SMART Recovery, Remote
£24,784 - £27,329 per year
Help grow UK SMART Recovery by supporting volunteer facilitators & partner organisations delivering our evidence-based mutual aid meetings.
Posted 1 week ago
Youth Adventure Trust, Remote
£28,000 per year
Looking for a job which combines outdoor adventure with corporate fundraising? Join us as our Regional Corporate Fundraiser in Somerset.
Posted 1 day ago
The Jon Egging Trust, Remote
£18,731 pro-rata including holiday pay, based on a working pattern of 30hrs/week across 4 or 5 days, and 39 weeks/year. £26,700 FTE
Posted 2 days ago
Forces Employment Charity, Remote
£29,000 per year
We are now developing the NOVA service in Northern Ireland.
Posted 1 week ago
Christians Against Poverty, Remote
£33,980 – £37,757 plus excellent benefits
Posted 2 weeks ago
Page 1 of 2
Remote
£29,000 per year
Full-time
Contract (3 year Fixed Term contract )
Job description

The Tenovus Macmillan Welfare Benefits Caseworker Role

We’re excited to lead a pan-Wales Financial Health and Wellbeing Service funded through our Macmillan partnership to directly help people with a cancer diagnosis.

We're recruiting experienced Welfare Benefits Caseworkers across areas in Wales in the Hywel Dda & Cwm Taf University Health Boards for a 3 year Fixed Term contract.

With your expert and specialist knowledge and experience in the Welfare Benefits advice area you’ll be able to apply this within the cancer community at a crucial time for these individuals to meet their needs.

You'll need to be available to attend an Assessment Centre in Cardiff week commencing 20th April for a 1st June start date

The Tenovus Macmillan Welfare Benefits Caseworker Role Details

Covering the Hywel Dda or the Cwm Taf University Health Board this is an important and meaningful advice role in the cancer community for an experienced Welfare Benefits Caseworker. Managing a fully triaged caseload of welfare benefits clients across your specific area when it comes to cancer you’ll put your existing expert welfare benefits knowledge to good use, so your clients receive their full benefits and entitlements.

Your work is mainly done over the phone but may also be in person or digitally where you’ll be delivering a casework management and advice service for people with a cancer diagnosis and providing all the necessary support.

You’ll receive your referrals through your colleagues delivering the first contact element of the service. These referrals will contain full details of the advice needs ready for you to action the next steps. You’d also be required to independently build professional partner working relationships to support your role across the University Health Board as we grow the service.

What’s key is our service user experience is slick, professional and personable whether that’s with partners or services users.  You’ll be supporting and advising your own caseload of clients with a chronic cancer condition or a life-limiting cancer prognosis so knowledge of working with people with disabilities, people too ill to work or in a distressing situation is something you can comfortably manage in a targeted environment. 

It’s a rewarding welfare benefits job working with people with a cancer diagnosis. It’s one where you’ll make an immediate difference through your practical and sound advice, existing customer service skills and knowledge and experience in the welfare benefits area.

Whilst we offer flexible home working options, we require your ability to commute across your specific University Health Board (Hywel Dda or Cwm Taf) and to our Cardiff Head Office when necessary with Head Office working welcomed. For example, you’ll need to be flexible to commute to Cardiff with a higher concentration of days during your induction and probation period for training and team interaction on at least a monthly basis or across your University Health Board for partnership working.

The Tenovus Macmillan Welfare Benefits Caseworker Fit

We’re looking for a relationship builder and a team player who is an expert in this type of benefits advice field. You can comfortably manage a busy caseload, glean key information and tailor your communication style in a common sense and logical approach. You’re a detailed and analytical thinker who handles sensitive conversations and emotions well and with resilience.

It’s not just in doing the nuts and bolts of the job but how you go about it that matters just as much.

Making a difference for people affected by cancer is at the heart of what we do. Our values are our guiding principles in how we go about doing that in the way we think, go about work and interact with people and across teams.

Solution solving with a collaborative and open mind, being inclusive and super supportive and team focused means you’ll fit in well. You work in a way that can adapt to dealing with curve balls and know when to ask for help all whilst keeping on top of the day to day to keep focus on what’s important to achieve our shared goals

If you’re an adaptable and motivated person who’s proud to deliver quality work, has a people focused attitude and is excited to be part of our work we’d love to hear from you.

The Tenovus Macmillan Welfare Benefits Caseworker Skills

If you're seasoned in this area we’d love to see your application demonstrating how your skills or experience match the job role essentials and understand your motivation behind your application and what you’d bring to the team.

To be great in this role you’re skilled with:

  • The expert Welfare Benefits advice knowledge & customer service capabilities -you confidently know and can explain your stuff and help others well taking on feedback
  • Producing well managed and quality work on time – you’re careful and double check your work, manage your own time independently and are results focused to get a job done well within a deadline
  • A flexible approach to working – your attitude’s good when there’s pressure to deliver and you adapt to the flow of work recognising where you need to change your focus
  • Being collaborative, team and people focused – you know how to deliver great customer service. You work well with your colleagues to help them, listen to others’ ideas and put forward your own ones and demonstrate how you treat customers, so they feel valued
  • Solution solving – you’ve a positive and resilient attitude looking for the best options in any situation or challenge things appropriately when coming up with a new idea or have a suggestion

At Tenovus Cancer Care we’re guided in all that we do by our core values. These are: Collaborative, Integrity, Innovative, Respectful and Inclusive. We’re dedicated to making our workplace diverse and inclusive where everyone feels they belong and can be their authentic selves at work. This means that whatever your background you’ll have an equal opportunity with us.

With our commitment to safeguarding the successful candidate’s role is eligible for an enhanced DBS check (Adults)

Applying is easy, just click the ‘Apply Now’ button at the top of the page and follow the online process. If you’d like any help with your application or to discuss any adjustments you may need please contact our People Team.

Application resources
Organisation
Tenovus Cancer Care View profile Organisation type Registered Charity Company size 101 - 500

We are here for everyone affected by cancer We offer information, advice and specialist support to everyone who needs it.

Posted on: 25 March 2026
Closing date: 13 April 2026 at 23:00
Tags: Administration, Advice / Information, Finance, Legal / Law, Advocacy, Cancer, Customer support, Health / Medical, Helpline, Partnerships, Social / Support Work

The client requests no contact from agencies or media sales.