Finance And Operations Manager Jobs in City Of London, England
About Global Witness
Our goal is a more sustainable, just and equal planet where humanity is propelled forward, away from the toxic practices of the past. This means fossil fuels staying in the ground, climate-critical forests standing tall and those on the frontline fighting the climate crisis, who defend our planet, are protected from persecution and attacks.
We want justice for those disproportionately affected by the climate crisis: people in the global south, indigenous communities and communities of colour, women and younger generations. And that the necessary energy transition is done equitably and with the interests of those groups in mind.
To do this we have to stand up to the corporate drivers of the climate crisis - the fossil fuel companies that continue to extract and burn when the science is telling us to stop, the global banks financing deforestation and the businesses that turn a blind eye, or worse are complicit in, attacks on defenders.
For us to succeed, we need to embody the principles we fight for. Global Witness strives for cohesion, solidarity, and inclusion as only together can we protect one another and the planet to build a better and more just future.
About the role
Working across Global Witness’s campaigns within a larger data team, you will support our larger data investigations. Using a range of tools and techniques, including data storytelling, analysis, bots and webscraping, you will highlight the role of corporations in worsening the environmental and climate crises.
About you
You will bring core data specialist skills, in particular in financial analysis, natural language processing, remote sensing and accessing and using open data.
We want to evolve, grow and develop and so want to hear the data analysis and presentation skills you could bring to our work.
Finally, you’ll have a strong affinity to Global Witness’ values, working collaboratively internally and externally to achieve maximum impact.
Working for us
Global Witness has a talented team of people worldwide with offices in London, Washington DC, and Brussels. We aim to be a diverse and inclusive place to work. We value new perspectives, original ideas, and different ways of working. We believe that diverse views and experiences improve the way we do our work. We do our best to make our jobs accessible to all regardless of gender, ethnicity, age, disability, sexual orientation, or identity.
We offer an excellent benefits package including a competitive salary and 25 days annual leave (excl. Bank Holidays). We also offer healthcare insurance, wellbeing days and policies to support you during key life events.
This role is based in London and therefore to be considered you must be able to provide proof of eligibility to work in the UK. We are working under a hybrid working model which requires at least 2 days in the office.
Applying
Please send in your CV (max 2 pages) and your responses to the shortlisting questions below to Recruitment Campaign, global witness by Midnight 03 June 2024
Shortlisting Questions(max 250 words per question)
1. Describe an example of when you have used data to develop and complete a research project, investigation or news stories.
2. Describe a time you have developed new data skills in response to a new challenge or opportunity.
3. Describe a time you’ve worked with others to complete a project. Explain what you contributed to the outcome, and how you communicated with the rest of the group to achieve the best outcome.
To help us track your application please use the following in the subject heading of the email: Data Investigator and please use the following file name protocol for your CV: ‘First Name_Last Name_CV’.
Interview
Virtual interviews will be held virtual on 17 June but if anything changes, we will let you know. You will receive the interview questions 1 week ahead of the interview via email to enable you to prepare.
If you have a disability and would prefer to apply in a different format or would like us to make any reasonable adjustments to enable you to apply or attend any interview, please let us know.
Equality and Diversity
We would appreciate your participation in completing our Equality and Diversity Monitoring Form.
Global Witness wants to meet the aims and commitments set out in its Diversity, Equity, and Inclusion strategy. This includes not discriminating under the Equality Act 2010 and building an accurate picture of the make-up of the workforce and candidates in encouraging equality and diversity.
We need your help and co-operation to enable us to do this, but filling in this form is voluntary. The information provided will be kept confidential and will only be used for monitoring purposes.
The client requests no contact from agencies or media sales.
Role outline: Managing the deployment and maintenance of Repowering’s low-carbon infrastructure, leading the Community Retrofit team
Contract: Full-time role with probation period of 3 months.
Salary: £49-55k
Location: Primarily Repowering London’s office in Brixton, with option of partial working from home. Minimum of 3 days per week must be spent in the Repowering London office. Support will be provided for remote/home working if you need it.
Application process: CV, cover letter and interview.
Closing date: 24/5/24
About the role:
We are looking for an experienced and self-motivated person with experience of low carbon retrofit, asset management, and business development to join Repowering London’s growing team. You will be a core part of our mission to tackle climate change and move towards a more inclusive and sustainable future.
This will be a high-profile role within the executive team of a nationally significant social enterprise that is at the leading edge of urban community energy, with significant ambitions for scale and impact. You will work alongside the Executive Team with shared responsibility for setting and realising the organisation’s goals, strategic priorities, and business plan.
Community Retrofit is a place-based approach to decarbonisation and community development, that creates low-carbon infrastructure, which is technically integrated at a local level, and provides direct benefits to local communities, for example through community ownership, affordable energy supply, or high-quality jobs.
You will be responsible for leading the Community Retrofit team. The team currently encompasses seven staff working across domestic and non-domestic:
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Rooftop solar installations
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Communal heat networks
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Retrofit assessment and coordination
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Data collection and analysis
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Asset management
Rooftop solar is the most established asset type deployed by Repowering, with installations dating to 2013. Retrofit assessment and coordination services started in 2023, and communal heat network investments are expected in 2025.
You will be responsible for ensuring high quality installations of low carbon assets that perform as forecast.
You will lead the development of improvements to our processes for evaluating potential sites and deploying and maintaining low carbon assets and retrofit measures.
The role will require ongoing refinement of Repowering’s community retrofit offer to community groups, building owners and public bodies such as Local Authorities, and support the growth of long-term partnerships with our stakeholders, including supply chain partners.
In particular, working with the Repowering executive team you will support the incubation of a suite of a finance offers that allow a wider range of households, businesses and communities to participate in community retrofit.
You will also support Repowering’s work to increase employment opportunities for young people in the low carbon sector, through how we structure our procurement for installations and by the training programmes we run in-house and with partners.
The Community Retrofit Team is one of Repowering’s four key teams, which include Communities, Energy Supply, and Core Operations. Each of these teams supports the work of the others and ongoing coordination and communication will be an important part of the role to maximise the opportunities for learning and innovation across the organisation.
About Repowering London
Repowering London is an award-winning social enterprise developing clean energy for urban communities. A community development organisation, we enable local communities to plan, fund, build and benefit from clean energy and energy efficiency projects across buildings. We help people see how they can make a real difference.
We are UK's most experienced urban community energy innovator with a successful track record of working in partnership with major London councils and national funders for the last ten years.
Our clean energy local ownership model is scalable and strengthens communities by delivering clean energy hand in hand with a range of long-term local services and benefits – from skills training to lower energy bills and generating funds for local investment.
Our vision is for every town and city in the UK to benefit from locally owned clean energy solutions. We believe that urban buildings can be transformed into intelligent, efficient, clean power hubs, providing substantial economic, social and environmental benefits. Energy security can become the norm, inequality and fuel poverty a thing of the past.
As a place to work, Repowering London has a strong culture of personal respect and integrity. We have a talented and diverse team, and we have all made the choice to be part of positive solutions to the collective challenges we face. We aim to create a supportive and empowering working environment, with high levels of collaboration, team support, and personal and professional development.
Person specification
The right candidate will have a high level of technical due diligence, project management and business development experience, with a track record in leading successful teams. This is particularly important as Repowering London is in a growth phase and is expected to expand significantly in the coming years. You will be comfortable working collaboratively and managing a number of staff and external contractors, as well as building and maintaining relationships with key stakeholders.
As this role is at the most senior level of the organisation, it provides an opportunity to shape business development and long-term strategy. Experience of commercial service delivery will be key to creating a sustainable platform for Community Retrofit.
For this role, we will be looking for and assessing candidates on the following:
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Exceptional leadership skills to lead a growing team and manage a portfolio of projects
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Experience of asset deployment and maintenance in the construction, retrofit or renewable energy sectors
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Track record of developing and growing a commercial service or product
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Formal training in engineering, architecture or quantity surveying
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Experience of managing multi-partner projects, that may include academia, technical experts, contractors and local government
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Analytical skills to interpret data and financial models
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Excellent written and oral communications skills and confidence in presenting to a wide range of audiences
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Interest in community retrofit as a concept and strategy
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Capacity to self-reflect on performance, proactively problem-solve and welcome feedback on performance
The following are not essential for the role but would be good to have:
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Experience of publicly funded grant schemes or loan finance
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Experience of energy services and supply contracts
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Experience of customer journey development, using digital platforms
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Understanding of PAS2035 requirements
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Experience of building energy modelling, such as SAP or PHPP
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Accreditation as a retrofit coordinator or assessor
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Familiarity with Notion, MS Project or other collaborative project management tools
Repowering London’s Employee Value Proposition
At Repowering London we want everyone to feel valued and have the opportunity to develop your skills and experience. We offer support and work-based training to support you in your role.
Skills development is not just limited to your role at Repowering London and as an organisation we want to support employees to pursue opportunities outside of work which will broaden skills and networks.
Our team is diverse, and we recognise that everyone has responsibilities and interests outside of work, whether it is caring for family, studying, volunteering or taking time out. Repowering London want to support employees and give them the time to spend time on the things that are important to them. Our Flexi Time Policy and Volunteering Policy provide scope for ad hoc, short-term arrangements, and our Unpaid Leave Policy provides an option for those who need to take time away from work for an extended period.
Repowering London is committed to providing equal opportunities for all applicants regardless of their background. We value diversity whilst recognising that accessing employment has different challenges for different people. We encourage applications from Black, Asian and minority ethnic people; people who identify as having a disability; people from the LGBT+ community; and people who identify as working class (or have done in the past). If you would like to have an informal chat before applying, please get in touch – we would be very happy to talk to you.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Schedule of Services: Statement of Work (SOW)
Consultancy Title: Microsoft Apps Developer for Travel Request Automation
Location(s) where the Services are to be performed: Remote
Contracting Manager: Director of Supply Chain and Operations
Dates: to start in May 2023, and expected to be developed, tested and live within 3 months
Role Classification: Depending on the nature of services this contract will require the consultant delivering these services to have undertaken Standard or Advanced pre contracting checks
Scope and Nature of Services
Relief International (RI) is a leading nonprofit organization working in 14 countries to relieve poverty, ensure well-being and advance dignity. We specialize in fragile settings, responding to natural disasters, humanitarian crises and chronic poverty.
RI is seeking proposals from Microsoft App developers to develop an automated Travel Request Form (Lot 1) and Expenses Claim Form (Lot 2) within RIs Microsoft environment. The Forms will need to be able to populate relevant budget code data from RIs finance management system (Oracle Netsuite), use RIs single sign on (SSO) and MS Identity Service (EntraID) and preferably be able to work offline (sync’ing when the user has internet connectivity). Based on the data collected in the forms RI also requires a dashboard of relevant data to be generated using PowerBI (Lot 3).
Developers should bid for both Lot 1 and Lot 2 separately. The fees for Lot 3 (PowerBI) will be agreed with the successful bidder on completion of the initial scope of work related to Lots 1 and 2 and as such no quote is required for Lot 3 in this submission..
RI is open to revising its requirements based on recommendations from a developer where this can improve the functioning of the forms.
RIs IT department will be part of the developer selection process, and will review and sign off on all deliverables prior to any payment.
Lot 1: Travel Request Automation Requirements
A Travel Request (TR) form is to be created in Microsoft (MS) Apps, with an approval workflow automated using MS Automate, and using MS Lists if needed. It will be run on RIs SharePoint, and accessed the RI Sharepoint MyApps page. It can also preferably be used offline, with the data synchronising when a user has internet access.
Any RI staff can access and create a TR and submit it for approval in the RI MS environment. The fields for the TR are defined in Annex 1. Note that Annex 1 is broadly based on the RI pdf Travel Request form (with some differences), which is available in Annex 5.
Once a TR is submitted for approval it obtains a system generated unique serial number and follows the approval process and subsequent actions as outlined in Annex 2.
Once a TR is approved a traveller receives an approved TR via email, with a link to a form they can save and/or print, which they use to book relevant travel.
Traveller draft and approved TRs will be available for a traveller to access at any time on a dashboard within the RI Microsoft environment that only shows those relevant to the Travellers RI email address.
Lot 2: Expenses Claim Form Automation Requirements
A form is to be created to support Expense Claims and Cash Advance Settlements, called the Expense Report Form (ERF).
The ERF is to be created in Microsoft (MS) Apps, with an approval workflow automated using MS Automate, and using MS Lists if needed. It will be run on RIs SharePoint, and accessed the RI Sharepoint MyApps page. It can also preferably be used offline, with the data synchronising when a user has internet access. Any RI user with access to RI SharePoint can complete and submit this form. Based on the data collected in the forms RI also requires a dashboard of relevant data to be generated using PowerBI (Lot 3)
Any RI staff can access and create an ERF and submit it for approval in the RI MS environment. The fields for the ERF are defined in Annex 3. Note that Annex 3 is broadly based on the RI Expenses Claim Form (with some differences), which is available in Annex 6.
The ERF must be able to link with an approved TR (lot 1) in such a way that once a user has opened a new ERF they can point the ERF to a particular TR which then auto-populates relevant fields into the ERF (see Annex 3)
Once an ERF is submitted for approval it obtains a system generated unique serial number and follows the approval process and resulting actions as outlined in Annex 4.
Once a TR is approved a traveller receives an approved TR via email, with a link to a form they can save and/or print, which they use to book relevant travel.
Consultant Profile and Submission Requirements
RI is seeking a developer who
- Has significant experience with developing such automations within customer Microsoft systems
- Is registered as a consultant and can provide formal invoices against which payment will be made within 30 days of satisfactory sign off of work by RI
Proposals must include
- The developers CV, showing relevant experience with MS Apps, MS Automate, MS Identity Services, MS Identity Service (EntraID), MS Lists and MS PowerBI, as well as experience with integrating data from other systems (e.g. Oracle Netsuite)
- A supporting letter with
- a fixed price cost for Lot 1 and Lot 2 separately, including any VAT
- your hourly or daily rate for any additional work related to Lot 3
- examples of similar work completed in the past 2 years
- a proposed timeline for the work, which must include
- at least 1 detailed scoping session with relevant RI staff to finalise the requirements
- at least 2 review cycles by RI staff to ensure the final product meets RIs needs.
RI Values.
Guided by the humanitarian principles of humanity, neutrality, impartiality, and independence, as well as “Do No Harm,” Relief International Values:
We value:
- Integrity
- Adaptability
- Collaboration
- Inclusivity
- Sustainability
How to apply.
To apply for this post, click on the “Apply” button in the job advert page.
- You will be asked to upload a CV and your proposal (timeframe and activities plan) to completing the consultancy.
- Your proposal should be no more than 2 pages long and explain and how your skills and experience make you a good fit.
Closing date. April 30, 2024
Relief International has a zero-tolerance policy for unlawful harassment, sexual exploitation and abuse. Relief International is committed to protecting our staff and the communities we work with from abuse and harm including sexual exploitation, sexual abuse and sexual harassment.
All team members are expected to abide by our Code of Conduct.
Recruitment to all roles in Relief International include a criminal records self-declaration, references and other pre-employment checks, which may include police and qualifications checks.
The client requests no contact from agencies or media sales.
The deadline for applications is Sunday 9th June 2024.
Location: London, United Kingdom
Location type: Hybrid
Reporting to: Chair, Consortium for Street Children Board
Annual salary: £64K GBP
Contract type: Permanent
Working hours: Part-time (32 hours)
Candidate level: CEO
Background
The Consortium for Street Children (CSC) is the only global organisation dedicated solely to achieving positive change for street children worldwide, working with 200+ members in 111 countries. With 30 years’ experience and a global network, CSC has unparalleled knowledge and expertise on street children, their lives, and the solutions to the problems they face. Together with its members and partners, CSC advocates for the rights of street children from the streets to the corridors of power. It works to transform children’s lives on the streets through strengthening street social work practice, while also working with States and communities so that they meet their legal obligations to street-connected children as set out in the UN Convention on the Rights of the Child (CRC) and the authoritative guidance provided in the CRC General Comment 21.
CSC is dedicated to ensuring that global policy commitments are translated into local action, leading to sustainable positive change for children in street situations. CSC is regarded as an expert in the sector and is judged to ‘punch above its weight’ relative to its size.
Purpose of role
CSC is seeking to recruit a new CEO who will lead, empower, and mobilise the organisation and its support to its network members, whilst securing sustainable funding and investment so CSC can deliver its mission. The CEO will be supported by a passionate and talented team of staff, an experienced Senior Management Team, and a fully supportive, engaged, and inspired Board of Trustees.
Primary responsibilities
The job holder will have the following key responsibilities:
Strategic planning and priority setting
· Provide leadership and guidance in the delivery of CSC’s 2024-2029 Strategy, defining priorities to secure sustainable funding and implement the organisation’s goals.
Resource mobilisation and sustainability
- As ‘chief fundraiser’ for the organisation, take the lead in strengthening the organisation’s fundraising strategy and income generation. Be actively involved in working with the staff team to bring in new income (restricted and unrestricted) by conceptualising the presentation of programme, advocacy, policy, and research work and developing customised approaches to donors. Ensure sustainable and diverse sources of income in the face of the current challenging fundraising environment.
- Work with our Development Board and other Trustees to engage with philanthropic and corporate foundations and high net worth individuals globally, attracting new donors and continuing to grow the organisation’s partnership base and international networks.
- Develop and maintain strong positive relationships with donors (United Nations agencies, foundations, multi-laterals, bi-laterals, corporate sector, and individuals) and partners to cultivate support for CSC through appropriate presence and communication.
Building CSC’s profile
- Protect and further strengthen CSC’s external brand, profile, and credibility as a thought leader in the field of child rights and child protection in relation to street connected children.
- Act as a champion and advocate for the organisation by representing the work of CSC and its positions at the highest levels externally and across the political spectrum and globally, including with the United Nations entities and agencies, regional bodies, national governments, and partners.
- Act as CSC’s key spokesperson publicly by writing, speaking and social media posting on issues related to the rights of street connected children.
- Support the ongoing development and implementation of a communication strategy to raise the profile of CSC as the global major leader on issues related to street connected children.
- Oversee clear, targeted, engaging, and inspirational communications on all platforms, targeted at segmented audiences (funders and potential funders, influencers, decision makers, potential allies, and network members) in line with CSC’s core values and positions.
Organisation and programme management
- Manage the work of CSC to ensure an effective organisation that is operating in line with its vision, aim and objectives.
- Ensure supportive staff development and good practice to maintain a positive working environment with regular performance appraisals and professional development plans.
- Work in partnership with the experienced programme staff in delivering the programme strategy. Provide supportive guidance to the team, including robust programme planning, measurement and evaluation, and reporting processes. Support the team in conceptualising the programmes to achieve new and sustainable funding.
Finance and operations
- Oversee and ensure CSC’s fiscal soundness and strength, effective operational and financial management, consolidating financial stability, efficiency, and impact.
- Oversee monthly management accounts, carefully balancing restricted donor funding and project delivery with a balanced budget for unrestricted funded activity.
- Ensure proper financial and procurement procedures are adhered to, in order to meet the highest standards of international donors, UK auditors and the UK Charity Commission.
- Oversee processes to ensure strong negotiations and contracting of all our restricted funded projects, including robust due diligence processes for our subgrantees and donor compliance with respect to cost recovery and other requirements.
Governance
- Establish and maintain a strong working relationship with the Board.
- Ensure the Board is fully supported in carrying out its role and responsibilities and that CSC is fully compliant with UK Charity Commission guidelines, Fundraising Regulator, and good practice for non-profits.
- Ensure the preparation and presentation of an annual workplan and budget for review and approval by the Board and present periodic updates of their implementation as well as of the overall financial status of the organisation.
- Work with the independent Board of Directors in the USA, providing information and assistance so that they can fulfil their potential at establishing a solid funding and advocacy base in the US for our mutual global aim of ensuring the respect, protection, and fulfilment of the rights of street children.
Profile
Experience and skillset
- A senior and experienced people leader, with a significant and demonstrable track record in an NGO or public body, of successfully building and maintaining high performing teams and a culture of equality, diversity, and inclusion.
- Strong financial acumen with experience of income generation.
- A proven record in the cultivation of donors and success in raising funds in the child rights or human rights sector, including from foundations, bilaterals, multilaterals, corporates, and high-net-worth-individuals.
- Demonstrated experience and success in global partnership building, convening stakeholders with diverse cultural backgrounds and driving an organisation to act as a catalyst for social change.
- A skilled influencer with strong communication (oral and written) and ambassadorial skills.
- Experience of effective advocacy with both internal and external audiences.
- Demonstrable knowledge and credibility as a leader, particularly in the field of children’s services, child rights and/or child protection.
Personal attributes
- A commitment to children’s rights and a passion for CSC’s mission and the drive to deliver its strategy and ensure that CSC is sustainable long-term.
- The personal integrity, authority, and credibility to command wide respect and confidence, both internally and externally.
- A collaborative, consensual, leadership style, with the ability to motivate and drive an organisation to deliver outcomes.
Terms and conditions
Diversity and inclusion
CSC is committed to having varied perspectives and welcoming all forms of diversity. It knows that this will bring power to its purpose and ensure its work has the impact desired. CSC therefore actively encourages a diverse range of candidates to apply for roles, thus ensuring its work reflects a range of different cultures, approaches, and thinking styles including but not limited to diversity in age, ethnicity, gender identity and sexual orientation, life experience, physical and mental ability.
The deadline for application is Sunday 9th June 2024
Stay updated on the latest jobs by subscribing to our Global Charity Jobs weekly bulletin and if you’re looking for a rewarding career in the non-profit sector register in our database.
Daryl Upsall International actively promotes equality, diversity, and inclusion. In recruiting candidates, we seek candidates with the proven skills required; irrespective of race, gender, religion or belief, age, disability or sexual orientation
Working within the IT Department, the Senior Support Analyst is the primary resource responsible for advanced 3rd line support of our systems, infrastructure, and networks. This covers both troubleshooting complex issues as they arise, as well as handling system implementations, maintenance, and configuration changes. You will help to ensure our IT services to our residents, members, and the Trust staff, are of the highest quality. In particular you will be responsible for the management of the broader Somerset House wired and wireless networks, resolving network issues, configuring switching, routing, and firewalls. You will lead on the provisioning of IT infrastructure for events and be responsible for the onboarding and continued service delivery of IT and communications services in resident offices and member spaces.
You will work across a range of technologies and systems, from desktops to server to SaaS, maintaining ownership of support cases and project work from start to finish. Additionally, the role will participate in the implementation of various IT solutions and projects as we work to improve our digital capabilities.
Somerset House pursues a ‘Step Inside, Think Outside’ spirit and is born from the creative community we nurture - the experience and perspectives we host across background, age, race, and stage, and the intersections and crossovers we encourage.
What we are looking for:
- Advanced management, maintenance, and configurations of our large site wide network, and to be the point of escalation when there is a service delivery issue. The Cisco Meraki network consists of over 6,500 wired data ports, 335 wireless APs, 179 switches, and carries up to 7,000 clients a day.
- Advanced management, maintenance, and configurations of our additional infrastructure including our on-premises server estate, hybrid Active Directory, Microsoft 365 tenant, and various SaaS solutions.
- Plan and configure complex IT connectivity and other services (including wired connections, wireless connections, and VoIP telephony) across all tenanted spaces, including those areas occupied by the Trust.
- Plan and configure complex IT connectivity and other services (including wired connections, wireless connections, and VoIP telephony) across all event spaces as required by specific event requirements. This includes large scale public events run by the Trust with up to 3,000 audience members, and private hire events from our commercial events clients.
- Deal with and resolve escalations from the Support Analysts for residents, members, event partners, and Trust IT support issues and requests, ensuring that services are provided to the agreed standards.
- Resolve all reported IT issues in a professional and timely manner, documenting all activity on the service desk ticketing system, conforming to SLAs, and adjusting priorities to deal with urgent issues and requests.
- Where appropriate, escalate issues to external vendors as required and monitor the escalation to ensure satisfactory resolution. Escalations to external vendors are rare and it is expected that almost all cases would be resolved inhouse.
- Monitor and manage ticket queues, alerts, automated tickets, and perform daily checks on various systems as required.
- Research, project manage, and implement new solutions, security features, adaptations, and upgrades to IT services, working closely with colleagues to advise on changes for all future developments. Ensure that technical solutions are clearly defined and documented for the requirements of the intended client base.
- Hand over projects in a timely manner, with all operating and maintenance documentation in place.
- Undertake the training of others as required and document any processes or systems that are out of date or currently do not have documentation.
- Participate in the procurement of IT services, hardware, and software, providing specifications and contributing to tender documentation.
- Familiarise yourself with existing systems, processes, and policies, and look to improve these wherever possible. Create and update IT and related documentation to allow retention and sharing of knowledge within the team and the Trust.
- Participate as a team player in the support of colleagues within the department and across the Trust’s operations.
- Where required by key live events, exhibitions, and regular system maintenance taking place at Somerset House, to be able to shift working hours and days to provide support coverage.
There may be times when you are expected to undertake other duties that may be asked of you from time to time.
Skills, knowledge & expertise required for the role:
Experience:
- 3rd line level networking concepts and hands-on management including VLAN, IP, DNS, DHCP, Firewall ACLs, routing, RADIUS, NAT.
- 3rd line level of Windows Server, Active Directory, Group Policy, Microsoft Hyper-V, Mimecast, Office 365, and Azure, including line support and configuration.
- 3rd line level, supporting and installing standard productivity applications (Office 365, Teams, OneDrive, Adobe, AutoCAD, and various SaaS solutions) and operating systems (Windows 10/11, Windows Server 2012/2016/2019/2022, some Mac OS)
- Supporting desktop hardware (primarily Dell laptops) and mobile devices (iOS and Android mobile phones and tablets).
- Cyber security concepts and best practice, including Multi Factor Authentication, phishing, ransomware, passwords, firewalls, social engineering.
- Working in an IT service desk or team, ideally within a serviced/managed office environment.
ITIL Foundation certification, Cisco or Cisco Meraki, and technical Microsoft qualifications are desirable.
Skills:
- Exceptional knowledge of network infrastructure, both wired and wireless.
- IT solution implementation skills across multiple technologies, from the initial proof of concept to the final solution delivery and signoff.
- Strong communication skills with the flexibility to deal with a varied customer base.
- Coaching or training end users in technical expertise.
- Knowledge of VoIP telephony.
- Knowledge of spam filtering software and configuring policies
- Knowledge of system backups, for example, Microsoft Azure Backup Service.
- Skills in supporting a range of specific solutions are desirable, including hypervisors (Hyper-V), Cisco Meraki, Mimecast, Bitdefender, AlienVault SIEM, PaperCut, PRTG, Jira, EPOS systems, PDQ Deploy, Access Finance, Nexudus, Priava or similar events management software, and Tessitura.
Benefits to working at Somerset House
Mental Health & Wellbeing
- Access to our external Employee Assistance Programme (CiC) for free 24/7 confidential advice and support, including up to 6 free counselling sessions per year where needed
- Mental health support and guidance from our in-house trained Mental Health First Aiders
- Hybrid working based on having 3 days in the office per week (pro rata if part-time)
- Contribution towards eye tests and glasses
- Trust life insurance scheme
Holiday
- Enhanced annual leave – 25 days plus bank holidays (pro rata)
- Birthday leave - additional day leave on or within a week of your birthday
- Extra day off - to celebrate anything of your choice
Other Leave
- Sick leave – 20 days full pay, followed by 20 days half pay (pro rata)
- Emergency dependent care – option to use 25% of paid sick leave for emergency care of a dependen
- Enhanced maternity pay
Pension
- 8% employer pension contributions
- No minimum requirement for employee contributions
- Option for salary exchange
- Interest-free loans
- Season ticket loan
- Cycle to Work scheme
Discounts, offers and free stuff
- The list is endless and includes tickets to Somerset House events and entrance to other London Heritage sites
- Discounts in Somerset House cafes and restaurants
- Discounts with various high street retailers and restaurants
- Discount to local leisure centres
About Somerset House Trust
Somerset House hosts the UK’s largest and most exciting creative community right in the heart of London, and are always looking for new talent to join our team. We welcome 3 million annual visitors to share our unique combination of cultural events, the creative industries and history. This mix informs and powers our programme and organisational culture, making us a singular, compelling and inclusive place to visit and work.
Our Commitment to Anti-Racism, Diversity and Inclusion:
Somerset House is open to all and we value the unique skills of everyone. Somerset House Trust is an equal opportunities employer and is committed to championing equality, diversity and inclusion in our workplace, so if you’re a suitably qualified applicant, we encourage your application whatever your age, disability, gender, gender identity, race, religion or belief, sexual orientation or socio-economic background.
Somerset House is actively anti-racist, you can read about our Anti-Racism Pledge and the action we’re taking here. We are working hard to ensure our people, our onsite community and our sector reflect, represent and include all of society.
With some recruitment stages, where candidates are equally qualified, we will seek to prioritise diversity to help us to increase representation across the creative economy and the Trust.
We anonymise all job applications to help avoid discrimination in the initial screening stage of our recruitment process and reinforces our commitment to focus on skills and qualifications of all applications from the start.
Please get in touch if you have any questions or require any adjustments to be made during the recruitment process.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are currently seeking an enthusiastic Press and Campaigns Officer to raise the profile of Carers First, building our brand awareness and engagement levels to reach new carers. The successful candidate will also help to raise awareness of the issues affecting carers and be responsible for our press and media activity, helping us to secure national and local coverage.
You will work to increase the charity’s local presence improving visibility and helping to increase engagement with Carers First across all the areas in which we work, supporting with the development and delivery of our campaigns and projects.
To be successful you will require 1-2 years of experience in a public relations or communications position, ideally within the charity or public sectors, excellent IT skills including ability to use Microsoft Office suite, along with superb organisational skills with a proven ability to prioritise work to meet deadlines and show attention to detail.
In return you will benefit from working for a not-for-profit organisation that delivers a service which makes a real difference to peoples’ lives. We offer training and development to help you grow your career, a good annual leave entitlement, flexible working options, access to our workplace pension, employee assistance programme and a Benenden Healthcare package.
If you are interested in becoming part of the team and have the skills and experience that we are looking for and are passionate about making a real difference, then please read the Job Description and Person Specification.
Appointments are subject to Carers First receiving suitable references and an appropriate disclosure from the Disclosure and Barring Service.
We encourage and welcome applications regardless of gender, ethnicity, religion, disability, sexual orientation or age.
If you would like to discuss this role confidentially, please contact us and we will be happy to organise for one of the Team to contact you. Please note that if you have not been contacted within one week of submitting your online application, that your application has not been successful. Carers First is an Equal Opportunities Employer