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Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Do you have Salesforce skills or experience and passion for making a real difference?
We need someone with solid Salesforce technical skills who enjoys detailed data management work and wants to make a meaningful impact in the charity sector.
Join NASS as our Database Officer and be the technical backbone that powers our mission to transform the lives of people living with axial SpA - an invisible, often misdiagnosed inflammatory condition affecting the spine.
What Makes This Role Special
This role combines essential Salesforce administration skills with a hands-on data management. While you'll need strong Salesforce technical capabilities for system configuration, user management, and troubleshooting, much of your day-to-day work will involve processing and maintaining supporter data. We need someone who values both technical expertise and the precision required for detailed data work.
What You'll Do
Salesforce Administration:
- Manage Salesforce CRM including user management, permissions, system configuration, and security
- Deploy updates, maintain custom fields and flows, and ensure data integrity
- Monitor system performance and troubleshoot technical issues
Data Management & Processing:
- Process and maintain data from multiple external platforms and income sources
- Keep supporter records up to date including addresses, direct debit details, and preferences
- Conduct regular data quality checks, error correction, and reconciliation processes
Reporting & Analytics:
- Generate data reports and create dashboards for management and teams
- Extract and compile data for mailings, campaigns, and impact reporting
Technology & Innovation:
- Support implementation of AI integration (Dataro) and evaluate new Salesforce features
- Maintain platform integrations and support digital technology improvements
- Stay current with Salesforce updates and best practices
Support & Collaboration:
- Develop streamlined data entry processes and documentation
- Support colleagues with database queries and technical issues
- Ensure compliance with GDPR and data protection regulations
Who We're Looking For
We're seeking someone with strong Salesforce CRM administration skills, excellent analytical abilities, and experience in charity fundraising processes. The ideal candidate will have excellent Excel skills, understanding of data protection principles, and the ability to communicate effectively with colleagues across all departments.
For full details of all essential and desirable requirements, please download the complete job description and person specification.
Why Choose NASS?
Join an Established, Trusted Organisation: NASS is the only charity in the UK dedicated to supporting people living with axial SpA. We're a well-established organisation with a strong community focus, recently shortlisted for Medium Charity of the Year at the Third Sector Awards. We transform diagnosis and care for this invisible, often misdiagnosed inflammatory condition. You'll be part of a respected charity that campaigns for early diagnosis, works directly with the NHS to improve services, and builds an active community supporting thousands across the UK.
Competitive Benefits Package:
- Salary: £30,000 - £32,000
- 10% employer pension contribution
- 25 days annual leave plus 3 additional days between Christmas and New Year
- All bank holidays
- Remote or hybrid working with flexible arrangements
- Professional development opportunities and training support
- Employee assistance programme
- Sight tests and spectacle contribution
- Death in service scheme (3x annual salary)
- Full business travel expense reimbursement
Our Culture
In addition to a competitive salary and generous benefits package, we truly value our people. You'll become part of a dedicated team who are supported to use and develop their skills in meaningful work that directly impacts the lives of people living with axial SpA.
Commitment to Equality, Diversity & Inclusion
NASS is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.
We particularly encourage applications from individuals with lived experience of axial SpA and from underrepresented groups in the charity and technology sectors.
How to Apply
To apply, please submit:
- Your CV highlighting relevant experience.
- A covering letter demonstrating your skills and experience, specifically addressing each key task and specification outlined in the job description.
Application Deadline: 3 September 2025.
Interview Date: 11 September 2025 (in person at our London office).
Contact Information
For informal enquiries about this role, please contact Justyna Potiopa or Dale Webb.
NASS is an equal opportunities employer. This appointment is subject to a 6-month probation period and receipt of two satisfactory references.
The client requests no contact from agencies or media sales.
About the team
This is a very exciting time to be joining Impetus as we aim to support more young people this year than ever before in our history. We are looking for a highly organised and motivated Team Administrator who is excited by the prospect of working for an ambitious Philanthropy team in a sector leading charity. In this varied role, you will have the opportunity to support a variety of different types of donor engagement, including volunteering, pro bono, and events, as well as partnership management, in particular corporate partnerships.
The Philanthropy team raises income for Impetus and for Impetus partner charities. There are thirteen members of the team who are responsible for fundraising, events, and donor engagement, as well as collaborating with colleagues across the organisation to ensure we make a compelling case to generate new financial commitments and wider support for our work. The team also delivers a high-quality engagement programme of volunteering and pro bono for Impetus’s corporate supporters. Impetus has an annual income of over £10 million which we are looking to grow to £12-14 million within the next few years.
Impetus is driven by a shared belief in tackling the barriers that hold back young people from disadvantaged backgrounds in education and employment. Alongside investing extensive financial and non-financial support in our charity partners through our Investment Team we also seek to influence decision makers to design and implement evidence led policy and direct new resources to get young people the support they need through our Public Affairs team. We are resolutely focused on outcomes, driven by quality evidence.You would be joining a team that is passionate, rigorous, determined and warm. We care deeply for our colleagues, our charity partners and the young people we serve.
About this role
This is an exciting opportunity for an excellent team player with enviable administrative and organisational skills. We are looking for someone with charity sector experience who is passionate about supporting and creating efficient and effective processes to enable our team to raise more money to support more young people.
The Team Administrator is a highly professional and proactive individual with excellent attention to detail who will directly support a busy and committed team.
We will expect the successful candidate to come into the office at least two days a week as well as attending a range of fundraising events throughout the year, including two evening events and one weekend event, for which they will receive TOIL.
Key responsibilities
Team Support
- Calendar management for the Philanthropy Team, especially the Director of Philanthropy and Partnerships, including arranging external meetings for senior fundraisers.
- On-site support at events as required.
- Draft content for internal and external audiences, such as the internal newsletter, team updates or materials on programmes for funders.Manage incoming enquires quickly and professionally.
- Create and maintain efficient processes for managing and recording fundraising enquiries and information on the CRM system (Salesforce). Support room bookings when required.
Salesforce
- Be the point of contact for creating Salesforce reports to help drive fundraising activity.
- Support the logging of meeting notes on Salesforce working with fundraisers to ensure effective knowledge management and appropriate follow-up.
- Support management of Salesforce accounts, ensuring accuracy and up to date information is recorded.
- Support the creation and development of individual dashboards to help track and increase fundraising.
- Responsible for updating Salesforce database with pro bono and volunteering project information including reporting and tracking information.
Donor engagement support
- Assist with research on donors and prospects.
- Support the Pro Bono function, for instance, supporting the sourcing and stewarding of pro bono support from individuals and companies; and with the onboarding and management of pro bono partners, including inductions and ongoing communication.
- Manage the distribution and dissemination of supporter care materials and fundraising merchandise.
- Support with the preparation of templates and collateral such as presentations and donor communications.
- Proofreading of applications, reports and external communications.Write briefs for senior colleagues in advance of donor meetings.
- Demonstrate professionalism and best practice in all duties, comply with the organisation’s policies and procedures and proactively support the wider team to deliver our mission effectively.
Person specification
Essential:
- Proven experience of working in an administrative role within the charity sector.
- Excellent and demonstrable organisational and administrative skills; with the ability to work under pressure to prioritise a busy and varied workload and meet multiple deadlines.
- Experience of supporting the processing of donations and financial management systems.
- Ability to work with minimal supervision with a pro-active, positive approach and high level of initiative to analyse problems and identify solutions.
- A continual focus on improving service to donors, both internal and external.
- Excellent written communication skills.
- Excellent verbal communication skills; with the ability to deal with people at all levels, internally and externally, in a confident, assertive and professional manner.
- Ability to work collaboratively as part of team, demonstrated by the ability to be flexible and adapt to changing situations.
- Excellent analytical and data reporting skills.
- Excellent PowerPoint and presentation skills.
- Experience of using databases, including input and extraction of data, reporting and experience in using Salesforce or a comparable CRM system.
- Excellent IT and technology skills with strong experience and/or knowledge of Microsoft Office Suite (Outlook, Teams, Word, Excel, Powerpoint).
- Excel skills would be a benefit.
- Meticulous attention to detail and a high level of accuracy, with experience of setting up and maintaining administrative records and systems.
- A commitment to Impetus’ mission.
- A commitment to equality, diversity and inclusion.
Our commitment to equality, diversity and inclusion
We believe that a diverse workforce leads to an organisation that is more open, creative and gets better results.
We want our team at Impetus to represent the diversity of the people and communities we serve. We also want our team to be one where different experiences, expertise and perspectives are valued, and where everyone is encouraged to grow and develop.
We want to reach a diverse pool of candidates. We are happy to consider any reasonable adjustments that potential employees may need to in order to be successful.
We recognise the importance of a good work/life balance. We do everything we can to accommodate flexible working, including working from home, working part-time job shares and other arrangements.
Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore.
Impetus is an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of age, disability, gender reassignment, marriage and civil partnership, race, religion or belief, sex and sexual orientation. We value diversity and welcome applications from people of all backgrounds.
How to apply
You will need to:
- Complete the online form (including the equal opportunities monitoring form).
- Upload a comprehensive CV and supporting statement. The supporting statement should be no more than two sides of A4 and should address the criteria in the person specification.
You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission.
As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at interview stage.
The deadline for applications is 9am Tuesday 26th August 2025.
Interviews
1st interviews will take place on Monday 1st September 2025.
2nd interviews will take place on Thursday 4th September 2025.
You will also be required to provide proof of your eligibility to work in the UK.
Personal Data
Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.
Impetus transforms the lives of young people from disadvantaged backgrounds by ensuring they get support to succeed in school, in work and in life.


About the Role
Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. MAP is the leading UK charity delivering health and medical care to those worst affected by conflict, occupation, and displacement, in the occupied Palestinian territory and Lebanon
The Information Management Specialist will focus on the classification of organisational data, ensuring appropriate confidentiality levels, and implementing robust data loss prevention strategies.The role includes analysing and optimising current SharePoint libraries and leading the development and implementation of an intranet to enhance collaboration and information sharing across the organisation.
About You
The ideal candidate will have experience in data classification, data loss prevention, or information security. Expertise in SharePoint administration and optimisation. Strong understanding of data governance, privacy laws, and compliance standards. Experience with intranet platforms and content management systems (CMS). Knowledge of information security frameworks (e.g., ISO 27001) and DLP tools. Familiarity with data protection regulations (e.g., GDPR).
MAIN RESPONSIBILITIES
Information Classification and Data Confidentiality:
• Develop and implement a comprehensive information classification framework to categorise data based on sensitivity, confidentiality, and regulatory requirements.
• Collaborate with various departments to identify and classify sensitive data, ensuring appropriate security controls and access levels are applied.
• Regularly review and update classification policies and procedures to maintain compliance with legal and regulatory standards (e.g., GDPR)
Data Loss Prevention (DLP):
• Develop, implement, and manage data loss prevention strategies and tools to safeguard sensitive information from unauthorised access, loss, or misuse.
• Monitor and analyse data flows and user activities to detect and respond to potential data breaches or policy violations.
• Work with Cyber Security team to establish controls and technologies that prevent data leakage (e.g., encryption, access controls).
SharePoint Library Analysis and Optimisation:
• Analyse current SharePoint libraries to assess the organisation, security, and accessibility of information.
• Develop and implement strategies to optimise SharePoint libraries, including metadata management, document version control, and access permissions.
• Ensure that SharePoint libraries are aligned with the organisation's information classification framework and DLP strategies.
Intranet Development and Implementation:
• Lead the planning, development, and implementation of an organisational intranet to enhance internal communication, collaboration, and information sharing.
• Define and document the intranet’s structure, features, and functionality, including user roles, content management, and search capabilities.
• Collaborate with stakeholders across departments to ensure the intranet meets user needs and supports organisational goals.
Data Security and Compliance:
• Ensure all data management practices comply with relevant legal, regulatory, and organisational policies.
• Conduct regular security assessments and audits to identify vulnerabilities in data storage and transmission.
• Maintain documentation of data security protocols, risk assessments, and compliance activities.
Training and Awareness:
• Develop and deliver training programs to educate employees about data classification, confidentiality requirements, and data loss prevention practices.
• Create awareness materials (e.g., guides, FAQs) to support employees in understanding and adhering to information management policies.
Stakeholder Collaboration and Support:
• Collaborate with IT, Finance, Audit & Risk and Fundraising teams to align information management initiatives with broader organisational strategies.
• Provide technical support and guidance to end-users regarding SharePoint and the intranet.
SKILLS, EXPERIENCE & CANDIDATE ATTRIBUTES
Experience & Certifications/Qualifications:
• Bachelor's degree in information management, Data Science, Computer Science, or related field.
• Experience in data classification, data loss prevention, or information security.
• Expertise in SharePoint administration and optimisation.
• Strong understanding of data governance, privacy laws, and compliance standards.
• Excellent analytical, problem-solving, and project management skills
Preferred Skills and Competencies:
• Experience with intranet platforms and content management systems (CMS).
• Knowledge of information security frameworks (e.g., ISO 27001) and DLP tools.
• Familiarity with data protection regulations (e.g., GDPR).
• Certification in information governance or security (e.g., Certified Information Systems Security Professional (CISSP), Certified Information Privacy Professional (CIPP)).
Flexibility:
• Able to work flexibly in emergencies and to meet specific deadlines including some evenings and weekends.
Ethos:
• Support the mission & values of MAP.
• Support and promote diversity and equality of opportunity in the workplace.
• Represent and be an ambassador for MAP.
• Commitment to anti-discriminatory practice and equal opportunities.
• An ability to apply awareness of diversity issues to all areas of work.
• Abide by organisational policies, codes of conduct and practices.
Other desirable experience:
• Experience of not-for-profit/INGO environments
• Experience with humanitarian issues, particularly those in Palestine.
Disclaimer
MAP reserves the right to close this advert before the confirmed closing date when we are in receipt of sufficient applications.
We would therefore advise interested applicants to apply as early as possible. Due to the high volume of applications, we receive, we are unable to respond to every application. If you have not heard from us within two weeks of the deadline, then you have not been successful in shortlisting
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Responsible to: Longfield Hall Trust (‘LHT’) Board
Salary: paid monthly at rate of £27.50 per hour
Contract: 12 months, with potential for extension
Hours of Work: 14 hours a week (2 days per week) at least one of the days per week at Longfield Hall. We will launch an all-day café (10.30 to 3.30pm) on Thursday 4 September.
Background:
Longfield Hall Trust (LHT) manages the historic Longfield Hall, offering a range of cultural experiences and classes for all ages. Our new Memory Café project aims to support dementia patients and their carers by providing a welcoming space for social and recreational activities. The Café will offer dementia friendly activities (including karaoke, bingo, arts/crafts and immersive theatre/dance shows) to empower dementia patients to enjoy regular social, cognitive and physical activities.
Alongside supporting patients, the Memory Café will create a highly supportive environment for carers. This will enable carers to take some 'time out' while remaining nearby in a safe space where both carers and patients can socialize more widely. Furthermore, the Café will provide access to information about relevant local services, ensuring comprehensive support for all attendees.
We are also providing a dementia care-worker who will support the Memory Café manager and enable us to support a broad range of dementia patients and their carers.
Main duties and responsibilities:
Roles and responsibilities:
- To manage the Memory Café service for people living with dementia and their carers.
- To coordinate and deliver a stimulating programme of weekly sessions of the Memory Café at Longfield Hall together with our collaborators/partners/external agencies.
- To lead the coordination and facilitation of the Memory Café, providing a welcoming and supportive space.
- To undertake assessments, risk assessments and including home visits of new participants to ensure group suitability and engagement.
- To liaise with carers, family members, and professionals to support participant wellbeing.
- To help plan and deliver a range of personalised activities to create a lively and stimulating environment.
- To take responsibility for evaluating the service and report writing.
- To take the lead in the team for the implementation of a comprehensive service of care and support for participants.
- To ensure all sessional facilitators have materials required for sessions by liaising with Memory Café Care Worker.
- To actively participate in the development of improvements for the service.
- To support people with care needs, including those living with mild - moderate dementia and complex needs.
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To understand the changing needs of older people, including those with mild to moderate to advanced Dementia.
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To arrange transport as needed.
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To assist with handling monies for transport and reimbursement
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To provide dementia advice and support signposting and making referrals to external agencies as and when the need arises.
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Awareness of safeguarding, and health and safety responsibilities.
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To build referral relationships with external agencies.
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To recruit, train and supervise volunteers.
Longfield Hall is a classic village/community hall but also a small-scale performance venue.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Join Clore Social Leadership as a pivotal member of our team dedicated to advancing justice, equity, diversity and inclusion.
We are seeking a highly organised and motivated individual to join our team as Interim Programmes Lead. This is a unique opportunity to step into a programme management and support role within a values-driven organisation committed to driving transformative change in the social sector through inclusive leadership. If you are committed to social impact and inclusion, and bring strong programme leadership and communication skills, we would love to hear from you.
About Clore Social Leadership
Since 2010, Clore Social Leadership has supported over 5,000 individuals from nearly 3,800 social sector organisations. Through our transformative skills and development programmes, we empower individuals from grassroots initiatives to global organisations to become agents of change.
We have developed leadership programmes for people with lived and/or learned experience of racial inequalities, youth services, immigration systems, criminal justice systems, social immobility, homelessness, gender inequalities, health inequalities and climate change.
We aim to create a more equitable and inclusive society where individuals from all backgrounds have equal opportunities to lead, participate, and contribute to positive social change. The year ahead is particularly exciting as we aim to expand our programme delivery, deepen our partnerships, and build new opportunities for learning, collaboration and long-term impact.
About the Role
This dynamic and varied fixed-term role combines programme management with organisational development support, covering parental leave for a core member of the team.
You will:
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Lead coordination of our leadership development programmes and short courses during two key periods of parental leave (October-December 2025 and June-September 2026)
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Support broader organisational priorities in the interim (January-June 2026), with a likely focus on alumni engagement and development activities
This role is ideal for someone who combines confident programme and stakeholder management with the ability to pivot between delivery and strategy, and who thrives in a collaborative, values-led environment.
Key Responsibilities
Lead coordination of our leadership development offer from October to December 2025 and June to September 2026
Programme Management
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Manage the planning and delivery of a portfolio of leadership programmes and short courses
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Coordinate all programme logistics including dates, venues, facilitators and course content
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Support facilitators' delivery of online and in-person learning sessions
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Maintain the programmes work and project plans and ensure quality and consistency across delivery
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Oversee programme applications, moderation and participant onboarding
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Manage accreditation processes
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Support the collection and analysis of evaluation data
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Work with the team to standardise and manage participant communications
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Maintain relationships with delivery partners, facilitators and stakeholders
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Monitor and adapt content using the online authoring tool (GoMo)
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Coordinate steering group activity and innovation outputs as required
Programme Facilitator Management
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Recruit, contract and manage programme facilitators and coaches
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Deliver onboarding and provide ongoing support
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Act as point of contact for facilitators and external delivery partners
Finance & Budget Oversight
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Manage programme budgets and attend monthly finance meetings
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Sign off coaching and programme invoices and line reports expenses
Customer Service
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Oversee phone and inbox communication with applicants and participants
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Ensure high-quality customer service, with consistent messaging and support
Line Management
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Line manage the Programmes Administrator, ensuring delivery and development support
Support organisational priorities from January 2026 to June 2026
Deliver targeted support to priority areas across the organisation, as required. This will likely include:
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Collaborating with the senior team to shape alumni engagement plans and activities
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Contributing to new partnership development
Person Specification
We seek an ambitious, bold and collaborative individual with an inclusive approach and a strong track record in programme coordination and learning design. You will be:
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Highly Organised: Able to plan and manage multiple programmes simultaneously
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Collaborative: Confident working across teams and with a wide range of partners
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A Skilled Communicator: Adaptable, clear and engaging in both written and spoken formats
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Committed: Passionate about social justice and the role of leadership in creating change
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Focused: Strong attention to detail and analytical thinking
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Courageous: Comfortable with challenge, feedback and innovation
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Proactive: A self-starter with energy and a forward-thinking approach
Experience (E = Essential / D = Desirable)
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Managing learning or leadership development programmes (E)
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Managing facilitators, coaches or programme delivery teams (E)
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Budget oversight and financial sign-off (E)
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Working in or alongside the social sector (E)
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Excellent written and verbal communication (E)
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Line management experience (D)
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Experience with proposal writing or business development (D)
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Familiarity with GoMo, Jotform or similar platforms (D)
Terms and Working Hours
We are open to discussing flexible arrangements before or on application.
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Contract: This role is offered as a fixed-term contract to cover a period of parental leave from September 2025 – September 2026.
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Hours: This is a full-time role (35 hours per week). These hours are ideally worked during our core working hours: Monday to Friday, 9:30am–5:30pm.
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Location: Hybrid working, with at least one day per week (currently Tuesdays) in the London office
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Eligibility: You must be UK-based to apply
Place of Work
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This is a hybrid role, with at least one day per week (currently Tuesdays) in the London office: Better Space, 127 Farringdon Road, London EC1R 3DA (travel at your own cost)
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Some UK travel required – expenses covered by Clore Social Leadership
Pay and Benefits
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Salary: £38,000 – £42,000 per annum (FTE dependent on experience, pro rata for fixed-term staff)
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Annual Leave: 25 days, plus UK statutory holidays (pro rata for fixed-term staff)
- Winter Closure: Office closed 25-31 December (3 additional paid days)
Application Process
We are committed to fostering an inclusive environment. We welcome applicants from all backgrounds, and especially encourage applications from those underrepresented in leadership roles in the UK today.
If you are passionate about social change and thrive in a collaborative, purpose-driven environment, we would love to hear from you.
To apply, please send:
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Your CV (max 2 pages)
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A cover letter (max 1 page) outlining your interest and suitability
If you would like to discuss the role or application process, or if you require reasonable adjustments, please do not hesitate to contact us.
Key Dates
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Applications close: 12pm on Wednesday 13 August 2025
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First-round interviews (online): Friday 29 August 2025
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Final interviews (in person): Tuesday 2 September 2025
In-person interviews will take place in Central London. Travel expenses for in-person interviews will be reimbursed with valid receipts.
We are committed to offering reasonable adjustments throughout the recruitment process and beyond. If you need support or have any questions about the job description or interview process, do not hesitate to contact us.
Registered charity number: 113672
The client requests no contact from agencies or media sales.
Ivy Rock Partners are proud to be supporting Kings College London in search for a System Accountant, in a high-impact leadership role that sits at the heart of finance, technology, and transformation.
You would lead the Finance Systems team, supporting and enhancing the enterprise finance system – Unit4 Business World (Agresso).
This is a strategic and technical position, responsible for ensuring the integrity, performance, and continuous development of financial systems, while delivering operational support and enabling innovation across the University’s Finance function.
Key Responsibilities:
- Lead and develop a high-performing team of Senior Financial Analysts.
- Oversee the daily operation and data integrity of the Unit4 finance system.
- Drive system upgrades, enhancements, and integration of financial data sources
- Act as the key liaison between Finance, IT, and third-party vendors
- Champion continuous improvement, automation, and digital transformation within the finance function.
- Shape and execute the finance systems roadmap aligned with King’s strategic goals.
- Provide expert guidance on technical system architecture, controls, and reporting.
About You:
- We’re looking for a collaborative and forward-thinking professional with:
- Minimum of 3 years’ experience in finance system administration within a complex organisation
- Strong skills in SQL and report writing
- A proven track record in team leadership, stakeholder management, and delivering finance system upgrades or process improvements
- Experience working with multi-currency General Ledgers and system integration
- Desirable: experience with Unit4 Business World (Agresso), higher education sector knowledge, and a background in business analysis or financial accounting
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
ABOUT ULI EUROPE
Founded in 1936, we now have over 48,000 members worldwide, representing the entire spectrum of land use and real estate development disciplines working in private and public sectors.
In Europe we have c. 5,500 members. We have a particularly strong presence in the major European real estate markets with National Councils in 15 countries across Europe, including e.g., France, Germany, Spain, and United Kingdom. ULI’s main revenue sources come from individual and corporate membership, in addition to corporate sponsorship for a wide range of activities ULI delivers, including events, research and mission driven programmes such as C Change or UrbanPlan. To advance its mission priorities, ULI is aiming to diversify and grow its funding sources and especially focus on philanthropic donations from individuals, corporates and foundations, in addition to grants from other local and European institutions.
POSITION SUMMARY
The Senior Manager of Philanthropic Fundraising will serve as the cornerstone of administrative support for ULI’s philanthropic fundraising initiatives in Europe. The role will report to the Vice President, Business Development & Membership on a day-to-day basis and work closely with the Chair of the ULI Charitable Trust and CEO ULI Europe.
The role will have a functional reporting line to the Chief (Philanthropic) Fundraising Officer. This position requires excellent relationship management, organisational and communication skills.
SPECIFIC RESPONSIBILITIES
- Provide administrative and management support to the philanthropic fundraising initiatives of the ULI Charitable Trust (and the CT Board of Trustees / ULIF Europe Committee) and ULI Europe, including fundraising campaigns, processing collections (through ULI CT or ULI Europe) and preparing donor reports in cooperation with the ULI Finance team in the US.
- Oversee and coordinate design and development of marketing collateral, presentations supporting fundraising campaigns, in collaboration with the ULI Europe Marketing and Communications team.
- Collaborate closely with team members of the ULI Europe business Development and Membership team, in addition to ULI’s country directors and governance director to support the planning of, and coordinate the implementation of the European philanthropic fundraising strategy determined by ULI Europe (namely by the CT Board of Trustees / ULIF Europe Committee), focusing on both donations from individuals based in Europe and donations from European philanthropic foundations and government programmes;
- Work with and manage relationships with individual and institutional donors, in close collaboration with the corporate accounts team, CEO, ULI Europe and the Chair of the Charitable Trust / Chair of the ULIF Europe Committee;
- Work in close collaboration with Research & Advisory Services and ESG Programmes colleagues, to identify and research (third party) philanthropic funding and grant opportunities and assist in the preparation of applications for philanthropic funding from (third party) foundations and government agencies;
- Coordination of proposal writing for potential foundation funding, in close collaboration with the research, marketing communications and legal and compliance teams.
- Set up and implement application, reporting and compliance process for philanthropic gifts for ULI Europe.
EXPERIENCE & SKILLS
- At least 6-8 years’ experience working in a similar role.
- Experience working in an international business environment.
- Strong communication and interpersonal skills.
- Excellent attention to detail.
- Excellent communication and coordination skills.
- A track record of managing transactions or projects that required multi-tasking and meeting deadlines.
- A quick learner who is able to adapt easily
- Proficiency in one other European language preferred.
- Real estate background desired, but not essential.
- Occasional international travel required.
EDUCATION
- Bachelor or Master’s degree in a relevant field or similar experience.
The client requests no contact from agencies or media sales.
We have an exciting opportunity for a Business Development Manager working 37.5 hours per week.
Victim Support is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.
This role is home based (within England and Wales) with some national travel and overnight stays required. An additional £2,800 per annum London Weighting Allowance will be paid if applicable.
What we offer:
At Victim Support we believe in attracting and retaining the best people and offer a competitive rewards and benefits package including:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the role:
The purpose of this role is to lead on the development and submission of tenders and proposals, working with a range of internal stakeholders and partners to translate organisational data into cohesive and compelling submissions that convey Victim Support's service offers and fully address commissioner and funder requirements.
To succeed in this role you will have a proven track record in leading business development through public sector contracts. You will be an excellent communicator and collaborator, as well as skilled in building sustainable partnerships that add value to services.
This role is home based (within England and Wales) with some national travel and overnight stays.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.
We looking forward to hearing from you.
Closing Date: Monday 1st September 2025
Interview date: Monday 8th September 2025
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
The Senior Manager, HIV Services Coordination and Team Lead plays a key leadership role in supporting and enabling METRO’s HIV service managers and project leads to deliver high-quality, inclusive, and impactful services. Reporting to the Head of HIV or Director of Services, the post-holder provides day-to-day oversight of contracts, projects, and workstreams, offering hands-on supervision and management support across the HIV domain.
The post holder will act as a key link between delivery teams and the charity’s strategic leadership, helping staff navigate funder requirements, reporting deadlines, and project milestones. They will support the development of funding proposals, engage externally with commissioners and partners, and ensure METRO’s HIV services are aligned with good practice and funder expectations.
METRO Charity runs various HIV prevention and support services across London and the Southeast. These services include Pan London and local HIV prevention services, HIV support services including advice and advocacy and family support, HIV peer mentoring and counselling services. Many of these services are delivered in partnership with agencies such as the GMI Partnership consisting of Spectra, Positive East, and our partners such as The Love Tank and African Advocacy Foundation. Our services are also embedded in other sexual health partnerships, such as the SASH programme, which consists of our partnerships with Turning Point, London Friend and Naz. We also work with several NHS Trusts as part of our work with the London HIV Fast Track Cities programme and wider programmes.
The client requests no contact from agencies or media sales.
Supported Housing Services Manager
Location: Newham, E12
Salary: £45,000 - £48,000 p/a (dependent on your qualifications, skills, and experience)
Are you passionate about empowering communities and tackling homelessness head-on? The Renewal Programme is seeking a highly skilled and visionary Supported Housing Service Manager to lead our dedicated team and drive impactful change.
About us
For over 50 years, the Renewal Programme has stood alongside those on the margins of our community in Newham. We are a respected multi-service local charity committed to inspiring hope and offering opportunities for connection, growth, and progress. Our work focusses on helping people reach their full potential by providing advocacy, education, temporary accommodation, and a wide range of positive activities. We believe in treating everyone with dignity and inclusion, fostering collaboration, and empowering individuals to co-create positive change.
Your impactful role:
As our Supported Housing Service Manager, you will be instrumental in providing effective, high-quality support and resettlement services to vulnerable, single, homeless individuals. You'll lead the charge in promoting independent living, ensuring our residents gain the skills and support they need to thrive – from managing their tenancies and finances, to cooking for themselves and moving towards sustainable independence.
What you'll be doing:
- Championing excellence: Provide outstanding services to all housing clients, ensuring their needs are identified, assessed, and met with appropriate, empowering support.
- Driving performance & outcomes: Spearhead the delivery of a strengths-based support service, directly contributing to Newham Council's vision of fostering independence and wellbeing for vulnerable adults. You'll drive performance excellence by tracking and achieving key performance indicators (KPIs) related to service user outcomes, move-on rates, and tenancy sustainment, as agreed with our local authority partners. This includes overseeing the effective use of assessment tools like the Homelessness Outcome Star to tailor support and demonstrate impact.
- Leading service enhancements: Lead and contribute to exciting service improvement initiatives, including enhancing our trauma-informed supervision models, refining our casework quality assurance processes, championing resident involvement in service design and playing a key role in finalising and implementing our move-on strategy to ensure every resident has a clear pathway to independence.
- Driving financial sustainability: Maximise rental income and support clients to meet their tenancy obligations, paving the way for their independent futures.
- Leading & inspiring a team: Motivate and support your staff, build a trusting and supportive working environment, fostering a culture of best practice, proactive case management, and solution-focused approaches.
- Strategic development: Review and enhance policies and procedures to ensure our services are proactively supporting clients to achieve their goals and move away from homelessness, aligning with our strategic themes of promoting health and wellbeing, and fostering independence.
- Building strong relationships: Work collaboratively with local commissioners, other departments within the charity, housing association partners, and external agencies to deliver best value and evidence best practice.
- Ensuring safety & compliance: Uphold robust health and safety, safeguarding, and incident management practices to create a safe and progressive environment for all.
Who we're looking for
- Proven experience in managing within a supported housing service, ideally with a strong understanding of local authority contract delivery, performance management frameworks, and outcomes-based commissioning.
- A proactive leader with a passion for continuous improvement and experience in driving positive change within housing services, including developing and implementing effective support planning processes and staff development initiatives such as reflective practice.
- Strong financial management and budgetary control skills.
- Excellent leadership, motivation, communication, and interpersonal skills.
- A solid understanding of health and safety and safeguarding policies and procedures.
- Experience conducting risk assessments and utilising tools like the Outcome Star.
- Demonstrable ability to work collaboratively with local authority commissioners and registered social landlords to report effectively on service delivery and outcomes, and ensure robust compliance with contractual requirements.
- A collaborative team player dedicated to making a positive difference.
- Someone who embodies our values of dignity, inclusion, collaboration, and empowerment.
Why join the Renewal Programme?
This is a permanent, full-time (36 hours per week) opportunity to make a tangible impact in Newham. We offer:
- A competitive salary: £45,000 - £48,000 p/a (dependent on your qualifications, skills, and experience).
- A vibrant and supportive values-driven work environment.
- Generous leave: 28 days annual leave + bank holidays.
- Great benefits: Cycle and Tech salary sacrifice schemes, employer's pension contribution, employee assistance programme and other employee perks.
- A commitment to your growth: We encourage personal development and offer opportunities such as training and mentoring.
You'll be based across our two supported housing provisions in the London borough of Newham.
Ready to unlock potential & inspire hope?
There's no closing date for this vital role – we're excited to hear from talented individuals and will be interviewing on a rolling basis. Don't delay!
To Apply
If you feel you are a suitable candidate and would like to work for Newham Community Renewal, please do not hesitate to apply.
Financial Accountant
Hybrid (within the UK) with travel to our London office
About Us
The International Institute for Environment and Development (IIED) is a policy and action research organisation promoting sustainable development and linking local priorities to global challenges. We are based in London and work on five continents with some of the world’s most vulnerable people to strengthen their voice in the decision-making arenas that affect them. With more than 150 members of staff working with associates and partners around the world, IIED has been at the forefront of evidence-based policymaking in sustainable development for over 50 years.
We are now looking for a Financial Accountant to join us on a full-time, permanent basis, working 35 hours per week.
The Benefits
- Salary of £54,438 - £67,692 per annum
- 25 days' annual leave per year (increasing with service) plus bank holidays and additional leave over Christmas
- 7.5% employer pension contributions
- Flexible hybrid working options
- Enhanced maternity, paternity, and adoption pay
- Interest-free season ticket loan (subject to eligibility)
- Cycle-to-work scheme
- Employee protection scheme (life, critical illness, income protection)
- Employee Assistance Programme
This is an excellent opportunity for a qualified accountant with strong experience in non-profit, NGO or research accounting to join our globally respected and mission-led organisation.
You’ll play a key role in safeguarding and strengthening the financial foundation of a charity that directly empowers some of the world’s most vulnerable communities to shape environmental and development policy on the global stage.
What’s more, you’ll have the chance to work in a purpose-driven environment with flexible hybrid options where you’ll be able to develop your professional expertise whilst contributing to impactful work that drives sustainable and equitable change worldwide.
The Role
As a Financial Accountant, you will maintain accurate financial records, ensure regulatory compliance, and support robust financial reporting and audit processes.
You will play a central role in managing the general ledger and producing statutory accounts, ensuring transactions are recorded in accordance with UK GAAP and Charities SORP.
Reporting to the Financial Controller, you will lead the cash flow forecasting, ensure timely and accurate VAT returns and lead the reconciliation of donor income, restricted funds, and other key financial areas.
You will also contribute to the implementation of internal controls, preparation for audits, and the upkeep of regulatory frameworks, such as the Charity Commission’s CC8.
Additionally, you will:
- Prepare accurate financial statements and co-ordinate audit schedules
- Supervise bank reconciliations and ensure effective Treasury management
- Provide VAT training to staff and manage VAT risk through robust controls
About You
To be considered as a Financial Accountant, you will need:
- To be qualified with a recognised professional body such as CIMA, ACCA or ACA or equivalent experience
- Experience in financial accounting within a non-profit, NGO, or international organisation
- Experience preparing financial statements under UK GAAP, Charities SORP, or IFRS
- Experience of statutory accounts preparation and managing year-end process
- Experience of balance sheet management, account reconciliations, and financial controls
- Experience supporting external audits
- Experience with VAT management
- Experience in cash flow management, treasury functions, and multi-currency accounting
- In-depth knowledge of financial accounting principles
- Knowledge of CC8 (Charity Commission’s Internal Financial Controls for Charities) and its application in nonprofit financial management
- Familiarity with financial systems and data management
You are likely to be working from home most of the time. As such, you will need a suitable place to work and a reliable, fast internet connection.
This role is subject to a Standard Disclosure and Barring Service (DBS) check, in line with our safeguarding and safer recruitment commitments. A criminal record will not automatically bar you from employment; any disclosed information will be considered fairly and confidentially, in accordance with our recruitment procedures and the nature of the role.
The closing date for this role is 17th August 2025.
Other organisations may call this role Accountant, Finance Manager, or Head of Financial Accounting.
IIED is a Global organisation that serves the Global Majority. We are committed to equity of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in IIED’s workforce including members of minority groups and those with lived experience of the work we do. Even if you don't satisfy all the criteria, we still encourage you to apply, as we will offer training and development to upskill the right candidate for the role.
So, if you’re ready to showcase your expertise in a rewarding role as a Financial Accountant, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We want a world where no one dies from hunger. Life-threatening hunger is predictable, preventable and treatable. Join Action Against Hunger and together we will stop it in its tracks.
Action Against Hunger is an optimistic, inspiring place to work. We want passionate and dedicated people to help build a better world. We’re a creative team made up of people with a wide range of talents, styles and expertise. But we are united in our relentless dedication to end world hunger. No challenge is too big. With you we can do it. Join us.
We are looking for a Senior Database and Insight Manager maternity cover to join a talented team, passionate about working towards Action Against Hunger’s vision of a world free from hunger.
Sitting within the organisation’s Fundraising and Communications directorate, you’ll have overall responsibility for the department’s database and insight function – line managing two people (aDatabase Officer and a Database Assistant.
In this integral role, you’ll be working with your team to maintain an accurate, consistent and reliable dataset covering all areas of fundraising and engagement on our CRM – Raiser’s Edge. You’ll be responsible for making sure data is stored safely and compliantly, and that good data hygiene rules are in place. You’ll also be supporting and upskilling the Fundraising and Communications department to use the database properly, empowering them to get the information they need.
We would love to hear from you if you’re interested in joining us. For more detailed information on the role – and to see whether you have the necessary experience - please download the attached pdf Job description.
Closing Date: 17-Aug-2025 23:30 Interview Date: from 21st August 2025.
Please read the following carefully before making your application: then all you need to do is send your CV and write a supporting statement explaining why you want the job and how your skills and experience make you the right person for the role and where you saw this vacancy.
- As a UK based position, candidates must have the right to work in the UK
- We welcome applications from all sections of the community and we encourage as broad a range of candidates as possible. If you need any additional support to help you through this process, please let us know (contact details in the job pack)
- Due to the high volume of applications we receive, we will only contact shortlisted candidates, within two weeks of the closing date Unfortunately, we cannot provide individual feedback
- If you experience any technical difficulties in submitting your application, please contact the charityjob helpdesk
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Salary: Up to £40,000 per annum (dependent on experience)
Location: Remote
Contract: Permanent, Full Time
Responsible to: Chief Executive Officer (CEO)
Responsible for: Overseeing and managing the Fundraising Department (including the recruitment and organisation of volunteers)
Purpose of the Role: To develop and implement effective fundraising strategies that secure vital resources for IAC UK’s charitable initiatives.
About Us
IAC is a rapidly growing charity that empowers communities worldwide through compassionate support, advocacy, and practical assistance. With a core focus on helping orphans and widows in affected regions, we address urgent needs and help build sustainable futures. Thanks to our established presence in the UK, US, and Türkiye, we deliver impactful aid wherever it’s needed most.
Key Responsibilities
- Fundraising Strategy & Planning
- Develop, implement, and refine a multi-year fundraising strategy aligned with IAC UK’s mission and objectives.
- Identify and explore new income streams to expand funding sources and diversify revenue.
- Donor Relationship Management
- Cultivate existing donor relationships and establish new donor networks to increase long-term engagement and support.
- Create compelling cases for support, proposals, and campaigns that reflect IAC UK’s values and impact.
- Volunteer Recruitment & Coordination
- Oversee the recruitment, training, and retention of volunteers to support all fundraising activities.
- Develop volunteer engagement initiatives, ensuring volunteers are well-supported and recognized for their contributions.
- Event & Campaign Management
- Plan and execute a variety of fundraising events, online campaigns, and community initiatives, ensuring they are delivered on time and within budget.
- Manage event logistics, supplier negotiations, and campaign communications to maximize awareness and financial return.
- Budget & Financial Oversight
- Prepare and manage the fundraising budget, monitoring income targets and expenditure.
- Compile regular progress reports for senior leadership and trustees, highlighting achievements, challenges, and recommendations.
- Compliance & Governance
- Ensure that all fundraising activities comply with UK regulations, GDPR requirements, and the Code of Fundraising Practice.
- Maintain accurate records and documentation to enable transparent reporting and auditing.
- Team Leadership & Collaboration
- Lead, mentor, and motivate a small fundraising team, setting clear objectives and managing performance.
- Collaborate with other departments (Marketing, Events, Finance) to integrate fundraising efforts into the wider organisational strategy.
Qualifications & Requirements
- Demonstrable experience (3+ years) in a fundraising or development role within the charity or not-for-profit sector.
- Proven success in securing grants, major gifts, or corporate sponsorships, with a track record of meeting or exceeding income targets.
- Exceptional communication and interpersonal skills, with the ability to cultivate relationships with a diverse range of stakeholders.
- Excellent project management and organisational skills, able to manage multiple campaigns and deadlines effectively.
- Highly motivated and proactive, with a genuine passion for social impact and community development.
- Collaborative and supportive leadership style, fostering a positive, inclusive team culture.
- Adaptable, innovative problem-solver with a drive for continuous improvement.
Compensation & Benefits
- Competitive Salary: £35,000 – £40,000 per annum (dependent on experience).
- Performance Bonus: Competitive bonus structure tied to fundraising milestones.
- Remote Working: Flexible, home-based role.
- Generous Holiday Allowance: 28 days of annual leave (including bank holidays).
- Inclusive Culture: A supportive and inclusive workplace that values diversity and encourages new ideas and innovation.
Note: Travel for in-person meetings may be required.
How to Apply
Please submit your CV and a cover letter (optional) detailing your relevant experience, achievements, and motivation for joining IAC UK.
IAC UK is an equal opportunities employer and encourages applications from candidates of all backgrounds and experiences.
The client requests no contact from agencies or media sales.
Remote position with some preference for Freetown Sierra Leone, Cape Town South Africa or Nairobi Kenya
SCOPE OF WORK
1. Grantmaking Due Diligence & Onboarding
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Coordinate the collection, review, and secure storage of due diligence documentation from prospective grantees.
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Assist with risk screening checks and internal reviews in alignment with Purposeful’s grantmaking policies.
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Prepare grantee onboarding documentation, including grant agreements and orientation materials.
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Track submission of required onboarding documents (e.g., bank forms, MoUs, safeguarding policies).
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Monitor and keep track of the grants due for payment.
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Respond to grantee and applicant inquiries and proactively update them on the status of their grant awards.
2. Grant Compliance & Documentation
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Monitor compliance status of all active grants, flagging outstanding requirements and follow-up needs.
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Ensure that compliance-related deadlines (e.g. reporting dates, grant conditions) are met and documented.
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Maintain clean, well-organised, and accessible digital grant files, using existing tools or systems (e.g., Google Drive, Netsuite, Salesforce, etc.) to ease retrieval and generation of reports.
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Support internal checks to ensure that funds are disbursed in line with compliance protocols and funding agreements.
3. Finance Coordination
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Liaise with the finance team to prepare and verify payment documents, banking instructions, and payment schedules.
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Support alignment between grant budgets and payment disbursements.
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Track the movement of funds across grants, ensuring appropriate documentation is in place for each transaction.
4. Donor & Internal Reporting
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Assist in preparing compliance-related sections of donor reports and internal grantmaking summaries.
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Track reporting obligations by donor or partner, and ensure all documentation is collected and filed on time, including any relevant country-specific compliance requirements.
5. Audit & Policy Support
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Prepare documentation for internal and external audits, including sampling, document summaries, and data extractions.
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Assist in developing and maintaining internal tools (templates, checklists, trackers) related to grant compliance.
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Contribute to ongoing improvements in Purposeful’s compliance systems, bringing in lessons learned and audit feedback, and emerging regulatory or legal considerations relevant to our work.
"Remaking the world with and for girls"
The client requests no contact from agencies or media sales.
The Account and Support Manager will be responsible for working with the Upshot team to deliver high quality customer service to all clients. They will manage the implementation of the Upshot system for new clients, deal with customer support queries and manage contract renewals for existing clients. The role enables the candidate to work closely with a range of audiences, stakeholders and different charities, sport and non-sport, to help and support them to collect good data and better measure the impact of their community work.
Remote working from home; The expectation would be that the successful candidate would spend 2 days per week at the House of Sport with Upshot and the remainder working remotely. At times depending on business needs there may be a requirement for more days to be worked in the office. This role also includes periodic travel to client locations to build relationships and deliver training.
The successful candidate will be managing high-level and detailed relationships with clients and this role will see the successful candidate as a primary point of contact for both new and existing clients of which they are responsible for.
Beyond their core responsibilities, the Account and Support Manager will also have the opportunity to develop the business more broadly, through identifying potential business development opportunities, partaking in ongoing marketing exercises, discussions around the development of the system and engaging with our wider Monitoring, Evaluation and Learning Services.
The role is varied, providing the unique opportunity to learn the many different skills needed to run a tech start up, under the umbrella of a social enterprise. They will help develop Upshot’s online help guides/resources, deliver online and face to-face training, host workshops and assist with improving efficiency within the team.
Account and Support
Client Onboarding and Training:
1. Manage the implementation of Upshot for new clients, including analysing clients’ needs and adapting the system to meet their requirements.
2. Deliver training to groups of new and existing Upshot users in-person and online.
Support:
3. Provide a high-quality customer experience, supporting on designing and producing support materials, such as online tutorials, guides and documents.
4. Provide high-quality user support, resolving complex queries and ensuring high client satisfaction.
5. Proactively troubleshooting and offering tailored solutions to clients’ needs online, by telephone or in person.
Renewals:
6. Conduct regular check-ins with clients during the license period to ensure they are satisfied and utilising the product fully. 7. Manage the renewal process, ensuring clients renew their contracts annually and identifying opportunities for upselling or upgrades.
General Account Management:
8. Build relationships with and take full ownership of allocated & identified new and existing clients.
9. Monitor client accounts to ensure they are active and engaged, taking proactive steps to address any potential issues.
Collaboration and Coordination:
10. Work closely with the Head of Account Management and the wider Account Management team to maintain excellent relationships with all clients.
11. Work with internal teams, such as Product, to highlight client issues and improve the overall client experience.
12. Collaborate with other team members to ensure accurate and complete information is captured in CRM (Customer Relationship Management) and Finance systems.
13. Provide support to the Upshot team for client-related tasks.
14. Lead or support on projects to improve internal processes and implement them successfully within the wider team.
Additional Responsibilities
Business Development and Marketing
15. Take a proactive role in identifying and securing new business opportunities to expand our client base. This could include upselling services to existing clients, generating referrals and identifying new clients.
16. Support the Upshot team in the delivery of marketing material, organising events and campaigns to maximise sales opportunities.
Monitoring, Evaluation and Learning Services
17. Support on the creation of sophisticated external reporting mechanisms, enabling clients to visualise and communicate their impact effectively.
18. Advise clients on best practices in data collection and impact measurement, and support internal efforts to continually enhance client’s MEL needs.
19. Support on the delivery of MEL workshops both in-person and online
Software development:
20. Support the Upshot Product team to carry out user testing and make recommendations for enhancements to the system’s features and functionality.
21. Advise the Upshot team regarding improvements to the system to assist with sales and existing customer satisfaction
Other:
22. Provide support to the rest of the Upshot team where needed.
23. Undertake duties as can be reasonably expected to ensure the smooth running and efficiency of the Upshot team.
24. Always carry out duties and responsibilities in compliance with Upshot policies.
Person Specification
Ideally, we’re looking for someone with the following characteristics. However, it is not essential to possess all.
Knowledge of:
1. Web-based software applications and data management.
2. The not-for-profit sector, including Local authorities, Housing Associations, Universities and Colleges.
3. Sports development and/or sport for development including National Governing Bodies, County sports partnerships and sport clubs.
4. MEL (Monitoring, Evaluation & Learning) impact measurement, data collection.
5. Microsoft products, particularly Excel to an advanced level.
Experience of:
6. Account management and customer service in a tech, SaaS or charity environment.
7. Leading on external projects with a wide range of stakeholders from planning to execution
8. Delivering group training to a range of audiences – in person and online.
9. Providing client and user support, especially on digital tools.
10. Handling, analysing and visualising data to produce actional insights.
11. Building and maintaining strong relationships with clients and partners.
12. Communicating clearly and succinctly to a range of audiences through various channels.
13. Managing workload independently to balance the competing pressures of customer service, implementation and training.
Other qualities might include:
14. A huge desire to learn, develop quickly and provide collegial support to other members of the Upshot team.
15. Creative ability, problem solving skills, energy and enthusiasm.
16. Familiarity with data visualisation tools (e.g PowerBI, Google Looker Studio and Tableau).
17. Fluency in English required and additional languages desirable but not essential.
UPSHOT PROVIDES A MONITORING, EVALUATION & LEARNING SYSTEM TO HELP YOU EVIDENCE YOUR IMPACT

The client requests no contact from agencies or media sales.