About us

Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

Crisis at Christmas is an exciting time of year to join our team as we focus on providing inclusive Christmas activities and support for our guests, all supported by an excellent team of volunteers.

Title: Administrator - Operative (known internally as Christmas Operative)

Location: Crisis Birmingham Skylight (B9)/Warehouse in Birmingham. From September to November you’ll be mainly office based, and from November through to Christmas you’ll work across Birmingham, including the warehouse.

About the role

Birmingham’s Crisis at Christmas has grown from strength to strength throughout the past 8 years of operating. Due to our developments, we are excited to have a third role into our Christmas team.

As an Administrator – Operative, you will be responsible for co-ordinating the warehouse site, including the co-ordination and collection of donations. This role will involve meeting new people, be that donors, volunteers or guests. One day you might spend the day driving around Birmingham collecting donated items (think: Mince Pies, Shower Gel and Face Masks), and the next you might be supervising a team of volunteers who have come to sort and pack at the warehouse.

Another key part of your role is supporting the Christmas team in administration tasks – including organising delivery addresses and completing route planning, supporting with the sign up of guests and keeping a detailed track of our donated items.

There will also be the opportunity to develop your skills, depending on your specific interests and career progression plans – with opportunities to take on leadership roles, work with the UK-wide team and have coaching/mentoring.

About you

To be successful in this role you will be well-organised, have strong communication skills and want to work in a team whose aims are to provide an inclusive Christmas for our guests.

To ensure the smooth-running of Birmingham’s Crisis at Christmas, you will have a good attention to detail and understanding of health and safety procedures.

In this role you will be experienced with IT, specifically with the use of Microsoft office (word, excel and outlook) and online meeting applications (e.g. Zoom).

Please note, it is a requirement for the role to be able to drive our hire van. Our insurers require that you have a full driving licence, are between the ages of 23-65, and have no more than 3 points on your driving licence.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds. 

Working at Crisis 

As a member of the team, you will have access to a wide range of employee benefits including: 

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy 
• Pension scheme with an employer contribution of 8.5% 
• 25 days’ annual leave which increases with service to 28 days and option to purchase up to 10 additional days leave 
• Enhanced maternity, paternity, shared parental, and adoption pay 
• Flexible working around the core hours 10am-4pm 
• And more! (Full list of benefits available on website) 

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How to apply 

If this sound likes the opportunity for you, please click on the 'Apply for Job' button below. 

Closing date: Wednesday 13th July

Interviews will be held on Friday 22nd July

Accessibility

We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Recruitment team, contact details can be found on our website.

We are looking for an experienced admin manager with an understanding and passion for dog welfare and commitment to excellent customer service to join our team as Assistant Manager Admin at our Rehoming Centre.

Dogs Trust is the UK’s largest dog welfare charity and normally cares for around 14,000 dogs across its network of 21 rehoming centres in the UK and one in Dublin. Dogs Trust has a non-destruction policy and will never put a healthy dog to sleep.

Our rehoming centres house thousands of dogs each year until they are able to find a loving new home and the success of our centres wouldn’t be possible without our dedicated team of staff and volunteers; there is a real family-community within each of our centres. Come rain or shine, our team are out in all weathers to make sure the dogs have the best possible life. Dealing with thousands of visitors each month, our rehoming centres are the face of Dogs Trust and we pride ourselves on our staff providing the very best in customer service.

Working within the Management team, the Assistant Manager Admin has primary responsibility for customer service, the supervision of front of house staff and volunteers, and ensuring administration and records are kept up to date. This is a role which require excellent interpersonal skills and organisation, with extensive customer service skills and the ability to work in a busy fast paced environment. You will also need  be fully conversant with the duties and responsibilities of the other members of the Management team in order to cover for them during periods of absence this will include working with our dogs.

The successful candidate will have significant supervisory experience, excellent knowledge of dog welfare requirements with the ability to identify deteriorating or poor welfare and find ways to rectify the concerns and ideally, experience of caring for animals in a rehoming environment. You'll have strong administrative, communication and customer care skills with a proven ability to handle difficult and sensitive situations, always working in the best interests of our dogs, customers and the organisation.

You will have a full, manual driving licence, as driving is a part of the role. This is a live-in role, and the post holder will be regularly be required to remain on site for night duties.

At Dogs Trust we value diversity and we're committed to creating an inclusive culture.  We actively encourage applications from people of all backgrounds, abilities and cultures and believe that a diverse workforce will help us to achieve our mission. Should you need any adjustments to the recruitment process, either at application or interview stage, please contact us.

Chance UK has been delivering early-intervention services across London since 1995. Our longest running programme is our mentoring service where Mentors pick the child up from home and run a 1:1 session in the community, once a week for 2 hours. They use the solution-focused approach to work on building the child’s self-esteem and confidence, set goals and explore new places. 

About the role

We are looking for an experienced administrator with strong technical capability, who is extremely organised, has a can-do approach, and enjoys being busy. In this post, you will be responsible for the day to day administration support of the management and programmes team.

We are actively seeking to broaden the diversity of the team and welcome applications from male candidates, candidates with disabilities and also those with lived experience of the issues we work on, including: exclusion from school, being a parent of a child who has been excluded or who has additional social, emotional or behavioural needs. 

Chance UK operates a mixed delivery approach which would require employees to have the right to work in the UK, based in the UK. This role would involve occasional travel to support or lead on graduation ceremonies and hybrid working arrangements would be agreed with the line manager. 

Role Competencies

1. Strong self-motivation and flexible team player
2. Has a ‘can do’ attitude
3. Pursues tasks/goals with energy, drive and need for completion
4. Is solution focused and pre-empts problems by seeking guidance or taking action on an issue, task or project within their role
5. Plans and prioritises work effectively
6. Enjoys revising and improving processes/policies
7. Shows initiative and takes responsibility for own workload
8. Absolute discretion in dealing with sensitive and confidential paperwork

Duties and Responsibilities

• Providing effective day-to-day administrative support to the Management Team, including assisting Chance UK’s Chief Executive;

• Assisting in coordinating and administration of Chance UK events including staff meetings, board meetings and other organisational meetings and events, including minute taking, preparation and circulation of relevant documents;

• Providing administrative assistance to the Programmes team, including planning mentoring graduations;

• Producing and updating branded organisational documents and templates;

• Inducting staff in all Chance UK systems (Salesforce, Microsoft Office and Teams, Form Assembly and Canva)

• Responding to and forwarding all enquiries in the Chance UK admin inbox

• Providing financial administrative support

• Assisting the fundraising team to get relevant funder information onto Salesforce

• Supporting in administrative tasks related to new staff on boarding, including but not limited to, ordering and couriering equipment, maintaining an asset register of staff equipment, support with setting up and accessing systems

• Collecting, inputting and cleansing programmes data

• Assisting in the programme management process by collecting, collating and producing records, documentation and reports needed by the management team

• Responsibility for regularly and systematically maintaining and updating systems, procedures and records in electronic format to enhance and support operations

• Acting as a liaison between the staff team and external providers of IT and systems support and equipment, triaging all staff IT and systems issues and passing them onto the relevant provider;

• Supporting with communications by assisting on the staff newsletter and updating the Chance UK website using WordPress

This post will be open until Monday 24th July, after this date, outcomes will be confirmed with all received applications within 10 days of the closing date. Interviews will be held week commencing August 1st 2022. 

An exciting opportunity to join our Charitable Giving team and provide fundraising and administrative support across the department at University Hospital Southampton NHS Foundation Trust (UHS).

This hands on role will see the Fundraising Administrator supporting fundraising across a number of income streams, allowing them to develop a wide range of skills. They will help make sure our hospital charity can support our staff, patients, and their families more than ever by providing administrative support to the ambitious fundraising team. You will also be the first point of contact for key stakeholders, offering support and information both within the hospital and to the wider community.

The Fundraising Assistant sits within the Charitable Giving team and aims to maximise income by providing administrative support to the team. The Fundraising Assistant will be highly organised and support with stewarding volunteer fundraisers, support with income processing, data entry and other administrative tasks. 

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.

We support flexible working and will consider requests taking into account the needs of the service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast. 

To apply, please download and complete the application form from the our website. Completed application forms should be uploaded via the form on this page by 9am on Monday 18 July. Salary based on experience and in accordance with NHS pay band 3.

Closing date: 17th July 2022
Department: Finance
Locations: Manchester International Festival/The Factory
Remote status: Hybrid Remote
Yearly salary: £22,500
Employment type: Full-time

Join our Finance department! Help to achieve smooth running of the finance operations and provision of effective support to the rest of the organisation, during and after its transition to The Factory.

The Finance Administrator will deliver a range of finance services, with a focus on cash facilities and processing of expenses, to ensure that the provision of cash to departments and shows is well administered, monitored and controlled. Contributing to Finance department’s overall efforts to achieve smooth running of the finance operations and the provision of effective support to the rest of the organisation, during and after its transition to The Factory.

Responsibilities

• Manage cash floats and petty cash systems, including logging float requests, preparing drawdowns of cash from the bank, distributing cash, monitoring timely submission of and checking float and petty cash reconciliations. Observe internal controls related to cash held in the office or in transit, to ensure it is safe and accounted for at all times
• Smooth running of internal systems of payroll expenses and company credit/debit card reconciliations. Ensure their timely submission and processing for import into Access Financials. Identify and highlight any taxable items, in line with the Expenses Policy. Maintain electronic and paper filing and ensure they are up to date
• Assist Financial Accountant and Finance Administrators in monthly bank accounts reconciliations, including the reconciliations of foreign currency accounts held by Foreign Exchange providers. Provide bank information and reports from Access Financials and other sources, as and when required
• Deputise for Finance Administrator-Purchase Ledger and Finance Administrator–Sales Ledger in their absence and assist in these areas of work, as and when required
• Assist Head of Finance and Financial Accountant in the year-end processes within the relevant areas of responsibility. Prepare information and paperwork for auditors and any other inspection as required
• Prepare cash outflow analysis of the BACS payment runs and individual payments, on a timely basis, to aid cashflow forecast.

Person Specification

Essential

• Relevant experience of working in a busy finance department
• Accuracy with excellent attention to detail
• Strong numerical skills, interest in accounting and working towards accountancy qualification, grasp of VAT
• Familiarity with Access Financials or other accountancy packages. A quick learner with an ability to understand new systems
• Positive and enthusiastic attitude including a flexible approach
• Commitment to championing representation and inclusion at every level of the organisation with a proven ability to work with people from a wide range of backgrounds

Desirable

• Excellent organisational and communication skills
• Strong administrative skills including strong IT skills (particularly Microsoft Excel)
• Ability to work well under pressure and manage a fluctuating workload
• Enthusiasm for training, mentoring and support of emerging talent

The postholder will be responsible for supporting Bath and West Community Energy (BWCE)'s small and dynamic staff team in project delivery and supporting the development of organisational systems, maintaining them on a day-to-day basis. The postholder will have a specific role supporting the Board and coordinating Board and Member meetings, and in the delivery and financial reporting for an EU funded project called REDREAM.

Bath & West Community Energy is a not for profit, Community Benefit Society. Since 2010 when it was set up, BWCE has built over 12 MW of community owned solar power systems and one small hydro scheme, enough power to meet the equivalent annual electricity demand of around 4,000 homes. BWCE is working to put people at the heart of the energy transition, placing ownership and control of energy in the hands of consumers via clean energy projects that actively involve and benefit local communities.

Are you an optimistic, solution-focused, customer service focused administrator with a ‘can do’ attitude who is looking to develop your career in Human Resources? If so, this role at St Mungo’s could be the role for you!

St Mungo’s is pleased to offer an exciting and motivating opportunity for an ambitious individual to join our HR Shared Service Team. This is a busy and varied role where you will play a key part in supporting administration with either a Resourcing or HR focus. You’ll provide comprehensive administrative support through the employee life cycle, work closely with candidates, colleagues and managers to provide excellent customer service and ensure that all administrations is completed to the highest standard. Our ideal candidate will be reliable and proactive with the ability to juggle various administrative tasks in a timely manner.

We are committed to providing a wide range of learning opportunities to support your personal and professional development and we have seen a number of our previous Administrators go on to receive internal promotions to Junior ER Advisor and HR Shared Service Coordinator. This role will have either a Resourcing or HR focus area with specific tasks and responsibilities assigned to each focus area, however there will be the opportunity support colleagues across both areas when required.

This HR Shared Service function is an exceptionally busy team that supports an organisation of 1400 employees, so you’ll need to be able to work well under pressure and manage your time effectively to prioritise a high workload. There is a lot of autonomy in the role, with plenty of opportunities to get involved in organisational projects and to work closely with the HR Business Partners, Resourcing Advisors and HR Shared Service Manager.

What we offer

• Flexible Working and Other Benefits

We are committed to maintaining your work/life balance through hybrid working (up to 3 days working from home per week). We offer and operate a very popular Flexi Time scheme, with you being able to plan your working time around the core working hours (10:30am – 3pm), subject to operational needs.

We offer 25 days annual leave which increases to 28 days after 5 years’ service.

St Mungo’s contribute 4% of your gross annual salary to your pension, and you are able to enrol in the Defined Contribution scheme following a successful probationary period in which the employer contribution is 6%.

We also offer a range of employee benefits, including retail and gym discounts, season ticket loans, a cycle to work scheme and life assurance.

• A Diverse and Inclusive Work Place

At St Mungo’s, equality, diversity and inclusion are central to the organisation's values and how we work. We are proud of our commitment to diversity and inclusion and have 7 great Diversity Networks to support clients and staff from different backgrounds so they are able to be their best selves. Our Networks include: BAME, Carer’s and Parent’s, Lived Experience, LGBTQIA+, Disability Awareness, Women’s Action and South West diversity network.

• Excellent Development and Growth Opportunities

St Mungo’s employees are encouraged to consider opportunities to develop new skills or progress including; secondments, internal transfers, application to new roles in the organisation or just to get involved in various projects happening within the organisation.

We are committed to providing a wide range of learning opportunities to support your personal and professional development and we have seen a number of our previous HR colleagues go on to receive internal promotions.

What we do

At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2021 we supported nearly 31,620 people who were either homeless or at risk of becoming homeless. Our staff are crucial to making this happen. 

How to apply

To find out more and apply please click the apply button.

Closing date: 10am 5th July 2022

Interview and assessments: 14th & 15th July 2022

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

The Commercial Administrative Assistant will support the Commercial Services management team in delivering a high quality service for our customers & an excellent experience for our staff, as part of our ambition to be the best Students’ Union in the UK. The post holder will undertake a range of administrative support functions, ensuring that our commercial outlets are presented to a high standard, events and offers are marketed correctly, staff training is completed, and stock is correctly accounted for.

Do you enjoy spending time online, shopping for the latest tech and getting yourself or others a bargain? If that sounds like you, read on.

Age UK's Ecommerce team is recruiting for an eBay Administrator in our warehouse located in Warrington.

We're looking for someone that has an eye for detail and is used to working on own initiative in a fast-paced environment, alongside helping out your colleagues and being a great team player!

You might enjoy a mix of both working online and being on your feet.

Daily tasks as eBay Administrator will include, listing items on Age UK's eBay platform, picking and packing orders and inputting accurate records on our in-house systems.

Age UK's eBay division is rapidly growing and you'll have the opportunity to grow with us as we develop our platform further, whether that's researching high-value collectables or seeking out pre-loved items that we can add to our eBay store.

We'd love to hear from you if you have an Ecommerce background or have previously worked within an Administrative role but you're still keen to be hands-on.

You will have:

• Intermediate Microsoft based programmes skills including Word, Excel, and Outlook
• The ability to work on own initiative and as part of a team
• A can-do attitude
• Ability to work under pressure and achieve company KPI's
• An understanding and passion for online selling, specifically eBay
• Ability to interpret financial statistics
• Ideally some experience working in a marketing/online trading/Ecommerce environment

What we offer in return

* Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme.
* Excellent pension scheme, life assurance, health cashback plan and EAP.
* Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan.
* Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
* Heka Fitness & Wellbeing Benefit.
* You Did It Awards - recognition awards from £100-250.

Additional Information

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Our partner, a leading human rights organisation, seeks a Director of Finance & Admin to provide oversight on their finance, admin, IT and HR functions as a member of the senior management team.

Responsibilities

• As a member of the senior management team, to lead on the development and implementation of the organisation’s financial and HR strategy; identify efficiencies and cost savings within the organisation; and support in key financial decision making.
• Lead the annual budgeting processes, and oversee the budget monitoring and quarterly management accounting & reporting, and cashflow forecasts and reforecasts.
• Provide oversight on the development of proposals for grants and other bids, ensuring that these are developed on a full cost recovery basis; and oversee the grants compliance & reporting procedures.
• Provide oversight onto the accounting function, reviewing, strengthening and streamlining processes as required; and ensure that all governance systems are fit for purpose.
• Lead on the annual accounts preparation and filing of accounts & annual accounts, and the annual audit process.
• Oversee management of all bank accounts, treasury and the foreign exchange management policy, payroll processing, and VAT filings.
• IT – oversight of the organisation’s systems and needs, covering data protection and cyber security, and ensuring all services received are on a value for money basis.
• HR- oversight of the systems & policies; lead on the development of renumeration & rewards, staff development; and develop a positive culture within the organisation.
• Facilities management

Requirements

• Qualified accountant with experience leading the finance & other operative functions in an organisation. Experience of offering strategic advice, delivering on financial & operational strategies, and supporting in financial decision making,
• Experience in budget preparation, cashflow forecasting & management, leading in the preparation of year-end accounts for a charity, and in full grants cycle management.
• A leader, a good people manager able to cultivate a positive culture, and drive excellence within the finance & operational teams.
• Demonstrable knowledge and experience in charity compliance & GDPR
• Experience of HR & facilities management.
• Excellent oral and written communication skills & interpersonal skills, able to work effectively with a range of internal and external stakeholders – covering the board, senior leadership, junior members of the team, and donors.
• Strong IT & analytical skills.

This role offers hybrid working with the individual expected to be in the London office 2-3 days/week. This role is only open to those candidates with the right to work in the UK without requiring sponsorship. 

About us

Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

This is an exciting time to join the Housing First team, a new service for Crisis which offers open-ended, flexible and intensive support to people who are face multiple disadvantages.

About the role

As Christmas Case Management Team Administrator, you will support the team by providing efficient and effective administration and co-ordination of support to the Housing First team and members.

This role is based in our London head office with the option to work from home up to 2 days per week. 

About you

To be successful in this role you will have experience of providing administrative support including general office duties and maintaining accurate records. The ability to deal tactfully, calmly and effectively with a wide range of people, and good working knowledge of Microsoft Office 365, with proficiency in Microsoft Excel in particular.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds. 

Working at Crisis 

As a member of the team, you will have access to a wide range of employee benefits including: 

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy 

• Pension scheme with an employer contribution of 8.5% 

• 25 days’ annual leave which increases with service to 28 days and option to purchase up to 10 additional days leave 

• Enhanced maternity, paternity, shared parental, and adoption pay 

• Flexible working around the core hours 10am-4pm 

• And more! (Full list of benefits available on website) 

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How to apply 

If this sound likes the opportunity for you, please click on the 'Apply for Job' button below. 

Closing date: Sunday 17th July (at 23:59) ​​​​​​​

​​​​​​​Interviews to be held on Tuesday 2nd August 2022

Accessibility 

We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Recruitment team, contact details can be found on our website.

About us

Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it. 

Crisis Skylight Oxford is located in the Old Fire Station in the centre of the city. It offers one to one coaching support from a team of coaches who can work with people around their housing needs and anything else that will support them to end their homelessness such as mental health and well-being, finances or finding employment. Alongside the coaching we offer practical, creative and vocational workshops and accredited learning opportunities. The Old Fire Station building also accommodates a range of flexible arts spaces which are run by an independent arts company.  

Salary: £12,923 per year (£25,846 per year full time equivalent)

Contract: Fixed term position until end of Dec 2022 

Hours: 17.5 hours, required to be worked over 3 or 4 days, to include mornings. Service opening hours are 9-5 

Location: Oxford Skylight, The Old Fire Station, 40 George St, Oxford 

​​​​​​​About the role 

As Administrator you will carry out administration, customer service and housekeeping functions relating to our Skylight service. You will be part of a team that supports people who are homeless in Oxfordshire. This post is being offered as a temporary position because we are in a period of change and will soon be changing the structure of our services.  

About you 

To be successful in this role you will have/be – 

1. Experience of providing administrative support including general office duties and maintaining accurate records 

1. Experience of providing customer service, with a commitment to deliver the highest standard of customer care 

1. Excellent organisation and prioritisation skills with the ability to successfully manage a busy and diverse workload 

1. Ability to use own initiative to contribute to the effective running of the service and to work flexibly as part of a team 

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds. 

Working at Crisis 

As a member of the team, you will have access to a wide range of employee benefits including: 

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy 

• Pension scheme with an employer contribution of 8.5% 

• 25 days’ annual leave which increases with service to 28 days and option to purchase up to 10 additional days leave 

• Enhanced maternity, paternity, shared parental, and adoption pay 

• Flexible working around the core hours 10am-4pm 

• And more! (Full list of benefits available on website) 

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How to apply 

If this sound likes the opportunity for you, please click on the 'Apply for Job' button below. 

Closing date: Sunday 3rd July at 23:59 

Interviews will be held on Friday 15th July

Accessibility 

We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Recruitment team, contact details can be found on our website. 

Administrator
Finance
Part-time (2 days per week)
Permanent
£23,032 per annum pro rata
Application deadline: 12pm (midday) on 6 July 2022

About the role:

• To ensure the smooth-running of the day-to-day administration in the Finance Department.
• To provide the Head of Finance with efficient and effective administrative support.
• To support the Finance Manager: Accounts and Strategy, and the Planning and Management Information Coordinator in the collection of management information and the preparation of reports.
• To be a key part of the Finance team with responsibility for H&S, and support on departmental purchases.

Key areas of responsibility:

Departmental Support-

• To ensure the smooth-running of the day-to-day administration in the Finance Department and to manage department-wide administrative projects
• To carry out office management duties in relation to the Finance Department, which will include ordering and monitoring stationery and office supplies, collating meeting papers, booking meeting rooms and catering, departmental filing and maintenance requests.
• To liaise with IS on any technical related issues on behalf of the department.
• To liaise with Property and Facilities Management and Capital Projects colleagues on projects affecting Finance spaces.
• Support on departmental purchases.

Planning-

• To work with colleagues across the Museum by arranging meetings and commissioning contributions to the Strategy and Operating Plan.
• To work with the Finance Manager: Accounts and the Planning and Management Information Officer on the production of management information reports for the Directorate Group and Trustees.

Communication-

• To facilitate internal communications between the Finance department and other departments, as well as within the Finance team.
• To ensure that the departmental intranet pages are kept up-to-date and that the information presented there is succinct and well-presented.
• To respond to general enquiries and requests on behalf of the department in a confident and professional manner.
• To manage all post and incoming correspondence to the Finance department, sorting, recording and redirecting as appropriate.

Health and Safety-

• To be the Departmental Health and Safety Coordinator and, as such, to be the point of contact for departmental health and safety queries.
• To be a Departmental Fire Warden.
• To attend health and safety training and the Departmental Safety Coordinators' meetings.

About you:

• Educated to A-Level or equivalent
• IT literate, advance knowledge of Excel and an ability to use range of software packages including Office.
• Previous experience in administration and financial management.
• Able to plan work schedules, prioritise and meet deadlines and handling confidential information.
• Excellent communication skills, with the ability to be tact and diplomatic as well as flexible in approach to changing priorities.

About the British Museum:

Founded in 1753, the British Museum's remarkable collection spans over two million years of human history and culture. The Museum is one of the leading visitor attractions and its world-famous collection includes the Rosetta Stone, the Parthenon sculptures, Egyptian mummies, the Admonitions Scroll, and the Amaravati sculptures.

The Museum offers a competitive benefits package including:

• Membership of the civil service pension scheme
• Free entry to a wide range of museums and exhibitions
• Participation in private and public Museum activities, including talks by leading curators from around the world and behind-the-scenes opportunities to learn how museums care for and manage their extraordinary collections
• Generous annual leave allowance
• Interest-free travel, bicycle and rental deposit loans
• Professional and personal development opportunities
• Employee Assistance Programme
• Discounts on food and gift shop purchases

Additional details:

For more information about this role, please see the job description.

If you have any additional needs that we should be aware of in order to support you with your application, please provide details

The British Museum is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from unlawful discrimination or harassment. We value the benefits that a diverse workforce brings to a Museum which represents world culture. The Museum is committed to ensuring that no job applicant suffers unlawful discrimination because of any protected characteristics. Our recruitment procedures aim to ensure that individuals are treated because of their relevant knowledge, skills and experience.

We are also currently piloting a flexible way of working that allows our employees to work remotely in a way that suits them and the organisation. We welcome questions and conversations at interview stage and how flexible working could work for you.

The Museum adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.

We have an exciting opportunity for a Customer Support Administrator (Part-time) to join our team home based with some travel (20 hours per week). 

We’re Scouts and everyone’s welcome here - all genders, races and backgrounds. Right across the UK, we help over 400,000 young people aged 4-25 gain skills for life and find their place in the world. We help them speak up, play their part and shine bright.

The Customer Support Administrator Role:

We’re after someone with a great eye for detail, strong organisational skills, and prior customer service experience. You need to be comfortable prioritising your workload, and working to deadlines in a fast-paced environment. Good written and verbal communication skills are a must, as is an ability to problem solve.

You’ll spend most of your time looking after some of our key financial tasks, as well as managing some of the steps in the customer booking journey. You’ll help customers to feel supported and ready for their adventure, making sure all the detail is there for the operational team to deliver.

This role is home-based with nearly all tasks completed digitally, so you’ll need to be comfortable on the computer and be happy to work independently too. Don’t worry, you’ll still be surrounded by a great team!

Key responsibilities as our Customer Support Administrator:

• Taking and recording payments from customers, and processing refund requests.
• Liaising with The Scouts finance team to ensure payments on our booking system are reconciled on a  regular basis. 
• Managing deposit payments: ensuring that customers receive reminders, deposits are paid on-time, and quote bookings are expired in line with Scout Adventures policy.
• Managing final payments: ensuring that final invoices are raised and sent to customers, and debtors are managed in line with Scout Adventures policy.
• Completing recurring financial and administration tasks to keep accurate records of invoices, payments and reports on our booking system.
• Sending pre-written information and reminders to customers in the lead up to their visit.
• Ensuring that customers have given us the details we need to deliver their booking
• Sending feedback survey requests after customers depart.
• Preparing routine data and reports to help identify gaps, trends and insights into our operation, our customers and the impact we have.
• Carrying out other administration and customer service tasks as required, commensurate to the role

What we are looking for in our Customer Support Administrator:

• Prior experience working in a customer service or administration environment
• Great organisational skills and a keen eye for detail
• Excellent customer service skills
• Effective written and verbal communication
• Comfortable using IT and digital systems
• Ability to prioritise, problem solve and work in a fast-paced environment
• Confident working independently, managing your own workload and working to deadlines
• Ability to follow Scout Adventures processes

What we can offer you as our Customer Support Administrator:

- 25 days holiday and going up to 28 days after 2 years’ service and 32 days after 5 years’ service
- Additional holidays between Christmas & New Year
- Life Assurance
- Simply Health Scheme
- Generous Pension Scheme
- Free car parking

We are proud to be a family-friendly employer and offer…

- Up to four personal days paid leave a year
- Maternity/Paternity Leave
- Childcare Vouchers
- Flexible working hours
- Store Discount at our Scout Store + other online benefits
- Study and volunteer leave

Closing date: Thu, 23 June 2022, 23:59

Don’t miss out on the opportunity to join our fantastic team! Click ‘Apply’ now!

The Scouts is an equal opportunity employer, and we are committed to diversity and actively seeking applicants from a wide range of backgrounds.

Strictly no agencies.