Financial Administrator Assistant Jobs

Imagine being part of an organisation whose common purpose is to help those who are severely impacted by mental illness. We believe that everyone should be treated with respect and dignity – and that’s why equity is one of our core values. We draw on the expertise, unique perspectives and lived experience of our people – regardless of who they are or their background – to help us become inclusive and anti-racist employer, campaigning organisation and service provider that reflect the diverse communities we support as a mental health charity.

We provide the highest quality introductory mental health training content, delivered using a combination of learning techniques, presentations, discussions, case studies and interactive exercises. We combine theoretical approaches and real-life experiences to produce comprehensive and effective training packages. Our training is delivered to workplaces in the public, private and third sectors on a commercial basis and directly to communities under public-funded contracts. Courses include mental health awareness, mental health for managers, suicide awareness and mental health champions.

How you will make a difference

As Business Development and Engagement Manager within the Workplace Mental Health & Training team, you will play a pivotal role in driving growth, partnerships, and engagement from corporate and community settings for both Mental Health UK and Rethink Mental Illness. You will work to secure funding from a wide range of sources, including commercial activity, public sector contracts and grant funding, to allow our work to continue and grow.

Working in our National Programmes team, you will ensure that we evaluate, plan for and respond effectively to bids and tenders, lead on the development of proposals, and support service delivery teams in implementing successful tenders/proposals. You will manage a Senior Business Development Officer who supports our work in positioning the organisation to respond to new bids and tenders and, where required, support the implementation of new services.

*Appointments will be at the minimum of the band.

*London Allowance is paid for roles that are based within the Greater London area only.

We do reserve the right to close this advertisement early if we receive a high volume of suitable applications. 

Please see further details on our website

You can also follow us on Facebook / Twitter / Instagram and LinkedIn to find out more about the work we do!

Don’t meet all requirements?

If the role sounds exciting to you but your experience, skills or qualifications don’t exactly match every single requirement, we still encourage you to apply, you may be just the right person for our position!

Caring for our people.

We offer a wide range of support. Some of our benefits include:

• PULSE: our recognition, rewards, wellbeing, and benefits platform. Providing access to thousands of discounts and benefits including cashback; reloadable cards; savings etc. As well as being able to thank colleagues and nominate them for awards. 
• Wagestream: gives you instant access to up to 50% of your pay. Also provides a library of expert tools, tips and articles plus, helps you start building a rainy-day pot straight from your salary.
• Wellbeing support: our Wellbeing hub gives physical, emotional, and mental health support. We also have a BUPA Employee Assistance Programme with access to appointments. 
• Taking time for you: we work flexibly –you get to choose where you work, managing your own diary. We have generous annual leave, starting at 25 rising to 30 days, plus bank holidays, as well as your birthday off. We also offer the opportunity to buy and sell annual leave. 
• Planning for the future: We have a contributory pension scheme. 
• Structured Corporate Induction: Onboarding you into the Charity supporting your wellbeing along the way. 
• £300 when you introduce a Friend: receive up to £300 when you introduce a friend or family member. 

Who are we? 

We’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.”

It is an exciting time to join our growing charity. We are on a transformation journey, one that supports the delivery of the organisation strategy – delivering Communities that Care. Supporting employees, managers and leaders through this change is a key priority for the People function. Just like its key that we attract diverse people to come and work for us.

Diversity, Equity, Inclusion

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer.  We recognise and support staff networks for our Black, Asian and minority ethnic and our LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.

Becoming a truly anti-racist organisation

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrate our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation.

We therefore actively encourage and welcome applications from everyone, including applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer (or questioning), Intersex and (asexual) (LGBTQIA+), people with a disability, and people from Black, Asian and Minority Ethnic (BAME) backgrounds.

Business Support Officer

After a strong period of growth and additional funding, we now have an opportunity for an experienced

Business Support Officer to join the team, to provide administrative support to the board and HR and Finance teams.

Position: Business Support Officer

Location: Leeds

Hours: Part-time, 14 hours per week

Salary: £27, 413 - £29,673 per annum pro rata

Contract: 12 month fixed term contract

Benefits: The provision of workplace wellbeing support and activities, hybrid working where the role allows, flexible working and a range of family friendly policies and free parking.

Closing Date: 17th May 2024

The Role

The purpose of the role is to support the smooth running of the organisation. You will work closely with the CEO, Director of People and Operations, Finance Manager and the Community Centre Coordinator to provide administrative support to the board, carry out bookkeeping duties and support the Director of Operations in their day-to-day duties.

Duties and responsibilities include:

• Governance and SLT Support
• HR and Finance Administration
• To train the Administrative Assistant to provide basic administrative support to the Board
• Ensure good relationships with funders, partners and contractors

About You

We are looking for someone solid administration support experience including finance, HR and Board support.

About the Organisation

You will be joining a vibrant and brave grassroots organisation led by Gypsy and Traveller people in West Yorkshire. This is an established and award-winning civil society organisation with a national profile.  Recognised as being innovative, brave and creative.  The overall aim of the charity is to improve the quality of life for Gypsies and Travellers through addressing inequalities in homes, health, education, and employment, financial and social inclusion. There are a number of community-facing and strategic projects to achieve aims including advocacy, community development and youth work.

You may also have experience in areas such as Finance, HR, Board, Charity, Finance Administrator, HR Administrator, Board Administrator, Governance Administrator, Charity Administrator, Business Support, Business Support Administrator, Business Support Officer, Finance Officer, HR Officer.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

To learn more about social prescribing, our organisation and this role, please visit our website.

NOTE: The application deadline has been extended from the original deadline of 15th April 2024 to 1st May 2024.

Operations Coordinator (Finance & People)

Background

The National Academy for Social Prescribing (NASP) is a newly registered charity and company limited by guarantee. Our goals are to promote social prescribing and to bring about a social revolution in wellbeing, as set out in the NASP Strategic Plan.

To learn more about our organisation, partners, and social prescribing, please visit our website.

NASP operates through a hybrid model of working, with most work taking place remotely using Microsoft Teams for meetings and planning. We have an office space at London’s Southbank Centre which staff can use to work. Travel to this (and other sites) will be required from time to time for meetings, site visits, events, and away days.

Recruitment

At NASP, we are passionate about creating an inclusive workplace that promotes and values diversity. We know that different ideas, perspectives, and backgrounds create a stronger and more creative work environment, and so we welcome applications irrespective of the applicant's age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We also welcome applications from neurodiverse candidates.

We seek to support candidates with relevant lived experience recognising that first-hand experience of what NASP seeks to achieve around social prescribing is valuable.

We have processes and policies in place to ensure that all applications are treated fairly throughout the recruitment process and that we make reasonable adjustments for those who require it. Applications are welcomed from applicants who wish to apply for a position based on a flexible working arrangement. Should a candidate be successful after the interview stage, this request will be accommodated within the needs of the role.

NASP seeks to be a truly 21st Century employer and organisation. Supporting our staff’s wellbeing is central to that goal, as our staff are one of our greatest assets.

And therefore, we look forward to hearing from you about the role of Operations Coordinator (Finance & People).

Role Details & Staff Benefits

Salary: £32,000 per annum

Duration: 12 months (with possibility of extension)

Hours: Full time

Location: Hybrid – NASP have a permanent office space at London’s Southbank Centre, this role will be expected to work up to 2 days per week here, with the remainder worked remotely at home. There may also be additional travel required for staff days and other events.

NASP offer a range of core benefits for staff on payroll, including:

• 30 days paid annual leave per annum, plus Bank Holidays
• An additional day of paid leave per year on your birthday
• Opportunities for Volunteering & CPD days each year
• Opportunity to request flexible working arrangements, including compressed hours
• Contribution to annual eye test, eyeglass purchase, and flu vaccination

Purpose of This Role:

This is a pivotal role to support NASP’s strategic aims to promote and spread social prescribing at a local, national, and international level.

The purpose of this role is to provide operational support and act as point of contact for the organisation’s Finance and People functions, as well as providing Programme support across the organisation, ensuring smooth running and continual improvement of NASP’s processes.

The role sits in the Operations team and will work closely with the Director of Operations, wider Operations colleagues, and external Finance, Legal and IT providers, as well as providing support across the organisation. This will include supporting on NASP’s Innovation programme.

Person Specification:

Knowledge of finance processes, including bookkeeping, year end, invoice & purchase order administration; and preferably experience of accountancy processes for charities

• Experience with accountancy software and systems (e.g. Xero, ApprovalMax, Soldo)
• Experience of developing, interpreting, and managing budgets, forecasts, I&E statements, cashflows, etc.
• Knowledge of HR processes and policies, including supporting staff as point of contact for enquiries
• Ability to manage sensitive information and maintain high levels of confidentiality & discretion
• Experience of project management/support
• Experience of detailed administrative & business support
• Interest in and/or experience of developing Wellbeing and EDIB policies and processes, to develop internal working culture
• Demonstrable ability to work in a complex organisation that works remotely, and draw people and teams together for projects successfully
• Highly organised, diligent, thorough and reliable
• Excellent IT skills and proficient at all relevant systems e.g. Microsoft
• Highly proactive, responsive and able to work on own initiative to deliver appropriate support
• High level of literacy and excellent communication skills
• Flexible, positive approach and willingness to learn and collaborate
• Knowledge and empathy with NASP’s values and ambition as set out in the NASP Strategic Plan 

Responsibilities:

Finance

• Act as first point of contact for Finance enquiries, both internally and externally
• Manage the Finance mailbox, ensuring queries are dealt with efficiently
• Co-ordinate day-to-day financial operations, including processing of invoices, purchase orders, expense claims, reconciliations, etc.
• Overseeing virtual card system (Soldo) for NASP employees
• Supporting CEO, Director of Operations (DoO) and Director of Finance (DoF) on budgeting, forecasting, reconciliations, and year end process as required
• Working with external Finance provider (Carpenter Box) to support processes
• Attending regular finance catchups, supporting these meetings and providing feedback on issues & processes
• Provide support to colleagues on NASP’s financial systems (ApprovalMax, Xero, Soldo, etc.), including developing and running training sessions as required
• Ensuring online and paper filing of NASP finance documentation is accurate, organised, and kept up to date

People, HR & Recruitment

• Act as first point of contact for staff HR enquiries, e.g. policy, annual leave, absences
• Work with DoO and CEO on HR matters where needed (supporting meetings, liaising with staff)
• Support line managers on annual appraisal and probationary review process
• Support on recruitment, including developing job documentation, posting job adverts, liaising with candidates and managing enquiries, scheduling and supporting interviews
• Work closely with the Executive Assistant for onboarding and induction of new starters, including arranging for IT equipment to be shipped
• Proactively identify ways to improve and streamline People & Culture processes
• Drafting and issuing contracts for freelancers, using NASP standard templates
• Support on People-related working groups, e.g. EDIB and Wellbeing

Programme Support

• Provide administrative support for colleagues on specific projects/programmes as required, including NASP’s Innovation programme (e.g. sending network updates, developing case studies for Innovation Hub, uploading data to NASP’s CRM system)
• Manage and minute meetings, including sending agendas, noting actions, and diary management
• Providing input and support on related areas of expertise (Finance, HR, Operations) to colleagues across the organisation, e.g. developing budgets or advising on organizational policies
• Monitoring and evaluation of programmes, to improve effectiveness (including financial evaluation)

Other Responsibilities

• Work with Operations team on improving and developing processes across the organisation, e.g. Wellbeing, EDIB, staff days, events
• Deputise for Operations team colleagues as needed to cover annual leave (e.g. supporting on meetings or managing correspondence)
• Work with external IT provider (Logicata) to support staff with helpdesk enquiries, and delivery/return of equipment as needed

Reporting To: Strategic Projects Manager  

How to Apply

NOTE: The application deadline has been extended from the original deadline of 15th April 2024 to 1st May 2024.

Please complete the application form (available on the Careers page of the NASP website) and send via email to our recruitment team by 12:00 (midday) on Wednesday 1st May. NASP have the right to bring the application deadline forward as they deem fit.

Ensure you complete all sections, including the Supporting Statement, and the details of 2 referees, including your latest employer or contracting organisation. Please make sure to add your name to the title of the application form before submitting.

Please do not send your CV. We want to assess everyone in the same way, so we will assess your application solely on the information given in the application form.

Interviews will be held w/c 13th May. For more information and an informal conversation, please email any questions to our recruitment team.

Please note that any personal data you share will be treated confidentially and will only be used for recruitment purposes.

All appointments are subject to proof of right to work in the UK, references and a 3 month probationary period.

Who we are:

The National Autistic Society is here to transform lives, change attitudes and create a society that works for autistic people.

We transform lives by providing support, information and practical advice for the 700,000 autistic adults and children in the UK, as well as their three million family members and carers. Since 1962, autistic people have turned to us at key moments or challenging times in their lives, be it getting a diagnosis, going to school or finding work.

The Autism Know How department, which this role sits within, supports organisations across sectors to improve both understanding and practice for professionals and employees in order to help to transform the lives of autistic people and families. We do this through diagnostic services, training, accreditation, consultancy and conferences.

What we can offer you:

• Auto-enrolled Pension Scheme
• 25 days annual leave plus bank holidays
• Excellent induction, training and development programme including training about autism and opportunities to attend our conferences
• Online staff discount scheme for a range of benefits such as cycle to work scheme, season ticket loan & shopping discounts for places such as Asda, Tesco, Sainsburys, Halfords, Nike, Apple and loads more!
• Healthcare Cash Plan
• Life Assurance at 2 x base salary
• A portfolio of fantastic new salary sacrifices benefits and other flexible benefits private health, dental insurance, car salary sacrifice scheme, activity pass, holiday trading, enhanced pension & salary deduct loans (eligibility criteria may apply)
• Access to a 24-hour Employee Assistance Programme & counselling programme
• Free access to the Headspace App – a global leader in mindfulness and you can enrol up to three friends or family members for free!

Who we are looking for:

A Permanent Customer Relations and Sales Officer to work as part of a centralised sales team, which leads all Autism Know How sales, logistic and customer support enquiries.

Managing all aspects of the customer sales journey, this role will lead and deliver an effective, timely and professional customer journey and experience, maximising income potential and repeat business to ensure performance against team sales targets and to enable the society to continue to improve its offering for autistic people.

This role will work closely with colleagues across Autism Know How, Marketing, CRM and Business Development departments, and other relevant NAS teams where required. 

This role will also deliver general administration and data processing as required. 

To view the job description, please click here.

Where you will be working:

Home based, with occasional travel when required.

How to apply:

• To apply for this role please click the Apply button below
• When providing a supporting statement, please refer to the job description and person specification and include any information that shows your suitability for the role.

We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

For some roles, successful applicants will be required to complete the relevant safeguarding checks which will include additional references and criminal background checks.

Applications for this job are sought from anyone who is suitably qualified and experienced for the role but particularly welcome from those with a diagnosis of autism.

The National Autistic Society is committed to safeguarding and promoting the welfare of all children and adults who use our services and as such expects all staff and volunteers to share this commitment. Successful applicants will be required to complete the relevant safeguarding checks.

We are an equal opportunities employer.

Department - RFC Recreation Club

Reports to - Duty manager with dotted line reporting to assistant director of innovation

Reports to you - None

Hours of work - Part-time - 30 hours a week per week not including breaks, over four days

Base - Based at Recreation Club on Fleet Road, NW3 2QG by the Royal Free Hospital

Salary - £22,800 per annum, pro-rata- subject to skills and experience

The role

The Receptionist will report to the duty manager(s) with a dotted line reporting to the assistant director of innovation.

The role will require managing the front desk and will include greeting visitors, answering the phones, handling financial transactions, members’ accounts, day-to-day bookings, prospective members’ inquiries and providing general administration support to provide a smooth running of the reception area. This is an exciting opportunity for someone who enjoys interacting with people and has strong organisational skills.

The team

The Recreation Club of the Royal Free Hospital was established over 40 years ago and provides a fitness and leisure club to the public, local community, and hospital staff. The club plays host to a state-of-the-art gym, two fitness studios, a swimming pool and sports hall.

Organisation

The Royal Free Charity stands at the threshold of its most important period of development.

Our vision is for everyone served by the Royal Free London NHS Foundation Trust (RFL) to have access to world-leading healthcare, delivered by a thriving workforce, and driven by medical research that has a global impact. We support the 10,000 staff of the RFL and their 1.6 million patients across Barnet, Chase Farm and Royal Free hospitals and more than 30 NHS services.

Through the services we provide, and the programmes and equipment we fund, we make a profound and immediate difference to patients’ experiences of care.

RFC Recreation Club:  The aim of The Rec Club

• The Rec Club is responsible for providing a safe and welcoming environment for our club users, alongwith facilitating schools, groups,  clubs, and  Royal Free outpatients/ rehabilitation discharged patients, for their health and fitness sessions in one of the many areas of the club.
•  The club has 2 studios, a swimming pool, a sports hall, and a gym, all of which are used daily by our members and the local community with a footfall of around 1000 people per day.

Receptionist Job Purpose and Key Responsibilities

• Greet and welcome visitors in a professional and courteous manner.
• Answer phone calls
•  Schedule bookings for prospective and existing clients
• Oversee the club's booking system including updating and maintaining member records, taking payments for membership & usage of the club’s facilities, processing and issuing new membership applications and collecting insurance information.
• Maintain a tidy and presentable reception area.
• Receive and distribute incoming mail and deliveries.
• Provide general administrative support, including photocopying and filing.
• Assist with scheduling appointments and coordinating meetings for the club manager.
• Update and maintain club records and databases.
• Provide information on club fees, packages, and offers.
• Handle inquiries from visitors and provide accurate information.
• Collaborate with other team members to ensure efficient reception operations

Customer Service / Quality

• Provide a warm welcome and work with the team to continually improve the overall member experience.
•  Provide an informative general induction for new club members.
• Direct any customer complaints to the appropriate person.
• Direct any questions about services or club equipment to the appropriate person.

People

•  Communicate performance standards and expectations, in a way that motivates your fellow club members.
• Work with your line manager to obtain regular feedback from members to ensure suggestions and customer service improvement opportunities are actioned.

Key Relationships

• Working with our members
• Assisting with all our external bookings, which include local schools, private swimming clubs and group classes.
• Supporting the Trust in delivering outpatients and rehabilitation to discharged patients of the Royal Free Hospital

Person Specification
Qualifications, Experience, Skills & Knowledge

Qualifications

• CSE/GCSE in Maths and English or equivalent
• First aid/defibrillator qualified (desirable)

Experience

• A minimum of 1-year’s previous experience in working in the fitness/hospitality/ front of house industry as a receptionist or in a similar role
• Previous experience working with the public.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Previous experience of working in a multicultural environment
• Desirable to have database system user experience and/or sales and marketing experience.

Skills and Knowledge

• To have excellent communication skills both verbal and written
• Excellent interpersonal skills and ability to proactively build relationships and networks.
• Excellent computer skills including updating calendars and inputting data and being familiar with programs such as Microsoft Word and Excel.
• Able to multi-task
• An understanding of membership systems
• Understanding of confidentiality & working with integrity
• Work to tight deadlines and deliver results.
• To be flexible, tactful, diplomatic, and supportive in your approach

Communication

• To have excellent communication skills both verbal and written
• Ability to:-
  • empathise and support staff positively
  • Ability to build supportive and trusting relationships.
• Strong commitment to the RFC values and providing excellent customer experience.

Managing Own Performance & Development

• To be able to: -
  • work under pressure and to deadlines
  • prioritise and manage own workload.
  • demonstrate continued attention to detail and accuracy.
  • problem solves.
• To be willing to continue updating own knowledge and skills.
• To be self-confident and willing to take responsibility.

Other Requirements – We expect you to:

• Take time for personal development, contributing learning and ideas to the wider team.
•  To work unsupervised
•  To work to tight deadlines and deliver results
• To have a positive professional work attitude
•  Be highly motivated and able to take the initiative
• Have a strong affinity with the NHS and philanthropic values
•  Have attention to detail
• Support your team and your other colleagues
• Attend meetings and training as required
•  Be flexible and respond to the needs of the charity
• Attend supervision on a regular basis with the line manager
• To treat everyone equally, regardless of sex, age, disability, gender reassignment, race, ethnicity, religion or belief, sexual orientation, or any other protected characteristic
• Read and adhere to the Charity policies, including the dress code, and all relevant legislation and ensure that any team members who report to you do the same
• Work toward the charity’s vision and mission, and act in line with its values of dedication, innovation, partnership, energy and respect.
• Be aware of and have a good understanding of Health and Safety at Work and the Fire Procedure and understand the correct action to be taken in the event of a fire
•  To undertake any additional relevant duties as required

The recruitment process

To apply for this post, send your:

• CV (please include your last employer and dates of employment)
• Coverletter addressing how you meet the criteria set out in the job description and person specification

Please note, that applications submitted without a cover letter will not be considered for this role.

Closing date for application: Wednesday 24th April 2024, 12 noon

Interview date: Wednesday 8th May 2024

Please kindly note that we may close the job advert before the closing date if we receive a large volume of applications.

You must be eligible to work in the UK

We are happy to consider any reasonable adjustments that candidates may require during the recruitment process. If you require any reasonable adjustments at any stage during this process, please contact us as soon as possible.

As an equal opportunities’ employer, the Royal Free Charity is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Royal Free Charity and act in line with our values of dedication, innovation, partnership, energy and respect.

Benefits:

Core benefits

• 25 days of paid holiday, plus three-day office closure rest period between Christmas and New Year, and UK bank holidays. This increases to 30 days leave after five completed years of continuous employment (all leave is pro rata for part time employees).
•  A contributory pension scheme, where we match your 4% contribution towards your pension. If you choose to increase your payments into your pension scheme, we’ll match your contribution up to 9%.
•  A sick pay package that offers one month’s full pay and one month’s half pay in any 12-month period if you’ve been with us for less than two years. This rises to two months’ full pay and two months’ half pay in any 12-month period after two years of continuous employment.
• Occupational maternity pay and paternity pay packages that provide more generous support than statutory pay alone.
• A flexible working policy to support our employees’ work/life balance.

Support for your financial wellbeing

As a member of the Royal Free family, you’ll be entitled to benefit from:

•  Expert financial advice from our financial partner, the London Credit Union
• Savings on purchases with the Blue Light Card
• Our Death in Service benefit

Support for your health and wellbeing

• Gym, pool and classes at our Rec Club in Hampstead
• Secure bicycle parking and shower facilities at our Hampstead site
• Running club
• Monthly guided meditation
• Free massage therapy from our complementary therapy team
• Menopause peer support group
• Employee Assistance Programme offering 24-hour access to free confidential advice and support on work and personal issues.

Should you require more information regarding this post, please contact our office.

Job Description: Fellowship Programme Officer

Line Manager: Team Leader (New Fellows)

Objective: The Programme Officer provides individualised support to Fellows, facilitates placements and secures funding. The Programme Officer also contributes to project management activities.

Duration: For an initial period of 12 months, subject to review.

Start date: 1 May 2024, or as soon as possible thereafter.

Hours: Full-time. Eight hours each day Monday – Friday, with flexible working by arrangement around core hours of 10am – 4pm.

Salary: £30,240 per annum

Number of posts: 2.

___________________________________________________________________________

Organisational Background

The Council for At-Risk Academics is a UK-registered charity founded in 1933 under the leadership of William Beveridge, to rescue academics suffering persecution under the rise of Nazism and facilitate their continued work in safety. Sixteen Cara Fellows from the 1930s and 1940s became Nobel Laureates, and many more innovators in their fields, including, Nikolaus Pevsner, Lise Meitner and Karl Popper. A number of Cara’s founders and Council members also personally provided places and/or funds to help individual academics; and Cara, known in the 1930s as the AAC, later the SPSL, was closely involved in the successful effort in 1933 to bring to London the Warburg Institute art library, which had been prohibited by the Nazis, and six of its staff. The Fellowship Programme is the continuation of the rescue mission operation started in 1933.

Cara has been a lifeline to academics at risk for just over 90 years, as and when world events have placed them in the line of fire: Hungarian Uprising, Cold War, Apartheid South Africa, Iran, Latin American Juntas, Vietnam, Kosovo, DRC, Rwanda, Sudan, Zimbabwe etc. and, more recently Iraq, Turkey, Yemen, Palestine, Syria, Afghanistan and Ukraine. Cara support is typically framed as temporary sanctuary offered at times of heightened risk.

Cara Objectives ‘To assist academics who have been, or are, or are at risk of being, subject to discrimination, persecution, suffering or violence on account of race, religion, nationality, membership of a particular social group, or political opinion, to relieve needs among them and their dependants and ensure that their specialist knowledge and abilities can continue to be used for the benefit of the public.’

‘To advance education by supporting academics and their educational institutions in countries where their continuing work is at risk or compromised, to ensure that such academics and institutions can continue to fulfil their critical role as educators for the public benefit.’

This is a critical time to join our dedicated and friendly Fellowship Programme team as we expand our capacity to support at-risk academics from the Middle East, Sudan, Myanmar, Afghanistan, Ukraine and Russia and many other countries.

 Fellowship Programme Officer Role & Responsibilities

Fellowships

• Lead on New Fellows Team cases and provide comprehensive support to Cara Fellows using trauma-informed practice.
• Secure fee waivers, bursaries & in-kind support from universities, research institutes and other funding bodies.
• Provide logistical support to Fellows prior to and after their arrival in the UK.
• Coordinate with regional exam centres to facilitate IELTS or equivalent fee waivers for Fellows.
• Collect and interpret regional intelligence to inform Fellowship Programme advice and guidance.
• Write and send official documents to Fellows.
• Develop relationships with universities and other partner organisations.
• Conduct due diligence on Fellows’ documents and risk.
• Assess Fellows’ suitability for academic placements and liaise with experts for their professional opinion.
• Assess Fellows’ English language abilities.
• Attend weekly meetings with the team.
• Support Fellowship Programme with ad hoc responsibilities.

Visa Advice & Guidance

• Liaise closely with Fellows and hosting universities on visa related issues (Student and Temporary Worker (GAE) visas).
• Liaise with independent legal advisors where necessary.
• Research and update visa guidance to reflect changes in complex immigration regulation.

Managerial Support

• Provide advice and guidance to Fellowship Programme Assistants
• Contribute to Fellowship Programme policy changes and decision-making.

Finance

• Make payments to Cara Fellows and non-Fellowship related payments.
• Document financial transaction records.
• Record all financial and in-kind support from universities and other partner institutions.

Monitoring and Evaluation

• Assist new arrivals with handover to the Active Fellows’ Team.
• Record and report on the efficacy of IELTS or equivalent fee waivers to relevant bodies.
• Assist with compilation of reports to funders.

Administration

• Provide support for general enquiries.
• Present and collect data
• Ensure safekeeping of confidential information
• Maintain detailed records of correspondence, documents, and activities.

Project Management

• The Programme Officer will have the opportunity to contribute to the management of internal projects within the Programme.

Responsibilities also include related activities that might arise in relation to the Fellowship Programme as required by the Executive Director or Deputy Director/Fellowship Programme Manager.

Benefits of Role

· Challenging but rewarding work, always life-changing, sometimes life-saving

· Competitive salary

· Team and individual training opportunities

· Weekly case review meetings with line manager, plus quarterly 1-1 sessions with manager to discuss role and to plan individual professional development

· Hybrid working, home and office (usually 2 days each week in the office)

· Eight hours each day Monday – Friday, with flexible working by arrangement around core hours of 10am – 4pm

· 25 days plus Bank Holidays annual leave entitlement

· 8% employer pension contribution

· Convenient office location at Elephant and Castle, close to Tube (Bakerloo and Northern lines) and bus routes 

Person Specification

Essential

· Bachelor's degree

• Fluent English (spoken and written).

· Proactive with a willingness to learn

• Confident and empathetic with strong interpersonal and communication skills.
• Ability to work under pressure in a fast-paced environment

· Keen team player who is ready to support and help colleagues

• Excellent record keeping and attention to detail. 
• Ability to work independently and in a team
• Good time management with ability to prioritise and independently work to deadlines.
• Understanding of issues of confidentiality.
• Interest in and commitment to the work of Cara
• Confident use of Microsoft package
• Good knowledge of current global issues.

· Ability to have difficult conversations

Desirable

• Masters or equivalent experience
• Casework experience
• Arabic language skills are desirable. Other foreign languages (such as Farsi/Dari, Pashto, Ukrainian and Russian) will also be considered.
• Salesforce/CRM software experience
• Project Management experience.
• Experience in a supporting role with people with lived experience of forced migration

What does BCP do?

Broxtowe Community Projects (BCP) is a small charity (registered number 1195969) based in Beeston, Nottinghamshire. We work across the geographical borough council area of Broxtowe (NG9 and NG16 postcodes) to alleviate poverty, isolation and hardship. Please see our profile page for an in-depth look at what we do, our values and purpose, or visit our website to find out more. 

This is an exciting year for BCP in terms of solidifying our growth and development, and this is where you come in! We are looking for an operations manager to help oversee our existing projects as well as those in development, along with ensuring smooth day-to-day operations remain smooth. Our ops manager will support our staff, admin, and volunteer team leaders to ensure they feel supported and empowered in their roles, The role will also undertake and ensure effective monitoring and evaluation of our funded projects so that we can maintain positive relationships with our current funders and confidently seek relationships with new funders.

You will be someone who is compassionate and has a real understanding and empathy around the determinants of poverty and you will want to make a tangible difference to peoples' lives. You will be a creative thinker, with excellent data analysis skills and a high emotional intelligence. You will be confident managing multiple projects and able to maintain focus on both the day-to-day running of our core projects, such as the foodbank, as well as implementing and overseeing shorter term and one-off funded projects.

You will be confident working with people across multiple levels of the organisation, including key stakeholders, and feel empowered to make suggestions and recommendations to our board of trustees. You will also be someone who is well organised, with good people skills, as well as willing to engage with service users and key partners in finding solutions to emerging issues effecting peoples' lives, such as the cost of living crisis.

Interview: shortlisting will take place on 21st April and interviews will be held on 26th April

Hours of work: 25 hours p/w. 15 hours from our offices minimum, the rest is flexible and can be worked from home by agreement. Pattern of work to be agreed but some flexibility will be required including evenings and occasional weekends to attend meetings and events. The postholder will be present for walk in sessions and social supermarket sessions. 

Location: Various, including our Beeston base, activity sites across Broxtowe and from home

Overall purpose of the post:
To manage the day-to-day running of this growing charity in Broxtowe and ensure its continued development, working proactively with the trustees to provide day-to-day operational coordination and implement agreed development initiatives.

To coordinate current projects, with a particular focus on the foodbank, and to establish additional services in accordance with community needs.

Principal duties:

• To promote the aims, objectives and values of BCP, primarily the development of a sustainable community.

• To provide effective supervision, management and oversight of the day to day administration of the charity, including HR/staff, maintenance of user data, arranging DBS checks and overseeing the implementation policies and procedures.

• To support and oversee the volunteer coordinator to manage a team of volunteers, providing them with ongoing training, support and opportunities.

• To support and oversee the admin assistant providing them with ongoing training and support 

• To develop and execute an effective communication strategy, creating promotional materials, press releases and maintaining the BCP Facebook and Instagram accounts.

• To oversee day to day financial controls in partnership with the treasurer

• To actively represent BCP at relevant meetings and events when required by the trustees.

• To oversee the day-to-day coordination of BCP resources. This will include acting as a key holder for BCP.

• To report regularly to the BCP trustees.

• To ensure safeguarding (children and vulnerable adults) is properly managed.

• To monitor changes in food safety regulations, keep accurate records in the safer food better business food management record and to effectively manage health and safety/food safety policies as required by the law and by instruction from the trustees.

• To undertake personal development training as required.

• Any other tasks as required by the charity, within reasonable expectations

• To Staff and coordinate walk in sessions and social supermarket sessions

Please note, this post will involve working directly with children and vulnerable adults. An Enhanced Disclosure from the Disclosure and Barring Service including a check of barred lists will be required for the post-holder.

PERSON SPECIFICATION

• Administrative skills including data storage, use of computer, Microsoft Office software and internet
• A can-do attitude with evidence of previous successful initiatives that have improved community facilities or the lives of residents in a local community
• Experience of managing budgets and preparing financial reports.
• A commitment to non-discriminatory practice and equality of opportunity
• Willingness and ability to undertake training and development
• Access to own transport (for which a mileage allowance is payable) or willingness to use public transport to attend our projects across Broxtowe
• Previous experience of successful fundraising activity with examples.
• Previous experience of working with volunteers in a community setting.
• An understanding of Broxtowe communities and the issues that affect local residents.
• Ability and willingness to work flexibly according to the needs of the job including evenings and weekends where necessary
• An awereness of food hygiene practices, willingness to undertake a level 3 course in food hygiene and understanding of health and safety and COSHH systems.
• effective project monitoring and evaluation skills
• experience of coordinating multiple projects and budgets with competing deadlines 

Finance Officer
Location: Central London, near Monument station
Working Pattern: 50% office-based, 50% remote
Salary: £32,000 to £37,000 depending on experience
Contract Type: 6-Months Fixed-Term Contract
Hours: Monday to Friday, 9:00 am to 5:00 pm or 9:30 am to 5:30 pm

Charity People are delighted to be partnering with Tommy's charity, an opportunity has come up to join their Finance Team on a 6-Months Fixed Term Contract. Although small, this team's impact is significant and directly contributes to the charity's success.

About the charity:

Tommy's charity is dedicated to supporting individuals and families affected by pregnancy complications, miscarriage, stillbirth, and premature birth. They offer a range of services including emotional support, information provision, and practical advice to help individuals navigate these challenging experiences.

About the role:

As a Finance Assistant, you will support the finance department in its day-to-day operations. This includes handling internal and external queries, managing transactions, and ensuring timely availability of accurate financial information. Your responsibilities will include:

• Daily cashbook management of multiple bank accounts using Excel functions
• Administration of purchase and sales ledgers and PO system
• Preparation of biweekly payment runs
• Month-end account and balance sheet reconciliations
• Management of credit card processes
• Handling Accounts email inbox
• Providing training and support for staff on PO and mobile expense processes
• Resolving supplier and customer disputes
• Assisting with public queries via phone and email
• Filing and administration of finance documentation

Qualifications:

• Required: 3+ years of experience in a finance team or relevant accounting studies
• Desirable: Studying towards an accounting qualification

Experience:

• Required: Understanding of finance processes such as purchase ledger with PO and sales ledger
• Desirable: Experience in business partnering, resolving queries, and working with databases

Skills Required:

• Excellent time management skills
• Proactive
• Attention to detail
• Clear communication skills
• Cooperation and efficiency
• Proficient IT skills, especially in Excel - strong experience of Vlookups & Pivot tables
• Confidence in application of knowledge and judgment
• Strong analytical and problem-solving skills

Desirable Skills:

• Experience with CRM and Finance software (e.g., Exchequer, Raisers Edge)
• Ability to learn new systems and procedures
• Understanding of charity sector

How to Apply:

If you would like to apply to this opportunity, please share your CV. Please note we will be reviewing applications on a rolling basis, so please apply as soon as possible.

Charity People actively promotes equality, diversity and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

Helpline Advisor

We currently have an opportunity for Initial Support Agents (known internally as Triage & Early Intervention Officers) to join the team based at Ingatestone, Essex.  These roles are full time working shifts 8am to 4pm or 9am to 5pm Monday to Friday with the option of hybrid working.

We currently have both permanent and fixed term contracts (to March 2026) available and are interested in hearing from candidates looking for both full or part-time roles.  Please state in your application if you are looking for full or part time hours.

Position: 5475 Triage and Early Intervention Officer

Location: Essex/hybrid

Hours: Full and Part Time roles available . 8am to 4pm/9am to 5pm Monday to Friday

Contract: Permanent

Salary: £23,500.00 per annum pro rata

Closing Date: 22nd April 2024. We reserve the right to close this vacancy early, if enough suitable applications are received to take forward to interview prior to the published closing date.

The Role

You will be supporting people on the telephone, by text or email from a variety of different backgrounds, all with different experiences.  No two days are the same and you will need to use your communication skills and resilient nature to help those dealing with trauma and the effects of crime, who may have gone through a life-changing experience. 

These roles are based in the Essex office in Ingatestone. There may be an option for hybrid working between home and the office. You will be working within a supportive team that is part of a large independent charity which offers the opportunity to develop skills to enhance your ongoing personal development. Working pattern will be either 8am to 4pm Monday to Friday or 9am to 5pm Monday to Friday.

About You

Previous experience is not required as you will receive robust training prior to working directly with clients.  However, you will need to have excellent telephone and IT skills as you are required to use a database and undertake all administrative and reporting requirements. You will receive ongoing support to ensure that you can provide victims with quick responses to meet their needs and help them cope and recover.

In Return…

Work for an organisation who believes in attracting and retaining the best people and offer a competitive rewards and benefits package including:

• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity and paternity payments
• High Street, retail, holiday, entertainment and leisure discounts
• Access to our financial wellbeing hub and salary deducted finance
• Employee assistance programme and wellbeing support
• Ongoing training and support with opportunities for career development and progression

About the Organisation

This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events.

The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Applicants are welcome from all communities and monitor the diversity of applicants to analyse if they are representative of the communities it serves in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of the commitment to the Race at Work Charter applicants are particularly welcome from BAME communities

You may have experience in areas such as Early Interventions, Early Interventions Officer, Early Interventions Coordinator, Early Interventions Assistant, Social Care, Victim Support, Case Worker, Triage and Early Interventions, Social Care, Social Welfare, Crime, Criminal Justice, Helpline, Call Centre, Customer Service, Advice Line.

Please note this role is being advertised by NFP People on behalf of our client.

In this pivotal role of Facilities Manager, you will be responsible for the management and successful delivery of all hard and soft facilities services across the Lambeth Palace estate.

You will work closely with the Head of Facilities & Steward to implement Health and Safety compliance across the estate and make Lambeth Palace a safe and well managed environment for our residents, staff and visitors.

A Basic DBS check will be required.

For an informal conversation please contact:

The Role

• Ensure the Lambeth Palace estate is managed to the highest possible standard, ensuring all areas are well presented, safe, secure and compliant for all visitors, residents and staff alike.
• Review and regularly ensure all agreed security measures are in place and are communicated accordingly.
• Ensure all works undertaken across the Lambeth Palace estate are safely assessed and authorised before they are carried out.
• Review Health & Safety risk assessment submissions relating to operations and buildings, identifying and ensuring any corrective actions are completed.
• Work closely with the Hospitality Team to ensure events are assessed properly and robust H&S procedures are in place.
• Manage compliance and ensure best practice in the following areas: asbestos management, fire control management, water systems management, working at heights, electrical compliance, mechanical compliance, lifts, H&S inspections, etc.
• Ensure the proactive management of all hard and soft facilities tasks including, but not limited to office moves, PPM, reactive maintenance, office services and statutory compliance.
• Ensure that all planned and reactive maintenance are undertaken and completed within agreed schedules, frequencies, and statutory requirements.
• Implement and manage facilities contracts SLA's.
• Manage, query and follow up Facilities related tasks.
• Manage all utility contracts, council taxes and licenses.
• Line manage and give day-to-day supervision, direction and motivation to the Facilities Co-ordinators, Facilities administrator and Assistant.
• Manage the Facilities Helpdesk on a day-to-day basis ensuring requests, complaints and questions via telephone, e-mail or in person are acknowledged and acted upon within appropriate timelines and are escalated where required.
• Support and develop best practice standards, procedures, processes and expectations and deliver them to provide a first-class work experience.
• Ensure consistently high levels of customer service are delivered for all hard and soft service facilities and maintenance issues.
• Liaise regularly with contractors, making sure disruption to the Archbishop's family, other residents, staff and Hospitality is minimised and work is completed as quickly as possible.
• Ensure effective communication with the Archbishop's family, other residents, staff, Garden and Hospitality Teams on all work affecting the estate.
• Monitor and report on the Palace's environmental impact and initiating methods to improve sustainability.
• Assist the Head of Facilities & Steward in financial/budgetary management, including verifying and arranging payment of contractors' invoices and reporting on the annual budget.
• Where authority has been delegated, progress the work of the Head of Facilities & Steward in their absence and within agreed parameters, including out of hours working when required.

The Requirements

Essential

Qualifications:

• Hold NEBOSH General Certificate.
• IWFM qualification or equivalent experience.

Skills/Aptitudes:

• Highly organised and efficient; able to prioritise and keep track of multiple projects.
• Ability, enthusiasm and willingness to work as part of a team, giving directions when required within a supportive environment.
• Possess and evidence a strong passion for delivering professional and high-quality facilities services with a "can-do" attitude and flexible approach.
• Proactive approach to problem solving.
• Resilient and emotionally intelligent.
• Excellent communication skills, both oral and written.
• Tactful and diplomatic, with the ability to handle confidential matters.
• Ability and confidence to influence people, at all levels.
• Ability to build effective relationships with a variety of customers as well as internal and external stakeholders at varying levels.
• Excellent IT skills with the capacity to use technology to solve problems and increase effectiveness.

Knowledge/Experience:

• Proven experience in hard and soft FM.
• Experience of leading, motivating and inspiring a team of facilities professionals to ensure that a diverse range of work is carried out.
• Experienced in leading H&S/compliance issues, including full management and organisation of health and safety records and systems.
• Practical experience of managing Health & Safety and carrying out risk assessments.
• Experience of dealing with a diverse range of stakeholders with a wide range of expectations, each requiring a different approach.
• Experience of overseeing a facilities Help Desk.

Circumstances:

• Whilst the NCIs are committed to wellbeing and work/life balance, a willingness and availability to work outside normal office hours (including some weekends) is required.
• Live within easy commuting distance to Lambeth Palace.
• Available to be contacted and/or attend the site out of normal working hours if required.

Desirable

• IOSH Managing Safely Certificate.
• First aid at work trained.
• Experience, knowledge or interest in the facilities management of historic buildings including full management and organisation of health and safety records and systems in a historic setting.

Disclosure & Barring Service (DBS) Requirements:

• This role requires a DBS check: Basic level.

The closing date for applications is 21 April 2024.

Interviews will take place w/c 29 April 2024.

Do you have the skills to be an effective leader, plus a passion for the community and voluntary sector, integrity and the ability to work with a diverse range of people from all sectors?

If so High Peak Community and Voluntary Support is seeking to appoint to the following position:

Chief Executive Officer

High Peak CVS is a charitable organisation that supports community and voluntary groups across the High Peak area of Derbyshire. An exciting opportunity has now arisen and we are looking to recruit our new Chief Executive Officer.

The main purpose of the job is to ensure and deliver the co-ordinated and sustainable operation and future development of High Peak CVS as the infrastructure organisation for the voluntary and community sector in the High Peak of Derbyshire.

This is a fantastic opportunity to play a key role for an organisation who do great work.

As Chief Executive Officer you will lead the charity to ensure we deliver a high quality service to the local community, our members and partners.

You will look at developing new areas of work within the organisation’s aims and objectives as well as seeking sustainability and continuity with current projects.

 MAIN DUTIES AND RESPONSIBILITIES

• Provide effective leadership, supervision and management to the staff and volunteer team, ensuring that appropriate targets are set and delivered.
• Negotiate, prepare and develop applications and contracts to enable the development of agreed projects and work programmes.
• Explore and appraise potential new initiatives for the CVS, providing detailed recommendations to the Board of Trustees/Directors.
• In conjunction with the Board of Trustees/Directors plan, develop, implement and monitor strategies to ensure the current and future viability of the CVS.
• Maintain and develop new and existing relationships with stakeholders from all sectors, providing leadership and direction.
• Provide effective, inclusive representation of the High Peak VCS in a wide range of forums.
• Carry out work in accordance with all external regulations and CVS policies and procedures, developing new ones where necessary.
• Work in collaboration with the Board of Trustees to ensure the organisation meets its legal obligations, operates within its charitable objects and has good management of its financial and staffing resources.
• Report to the Board of Trustees on internal and external developments.
• Ensure that the organisation has the appropriate management systems and structures in place to carry out its work effectively and safely.
• Contribute to writing grant applications for future projects and core work. Undertake training and development as required.

This is not an exhaustive list of tasks.

CASS+ is now seeking to appoint a new CEO who will lead on the development and delivery of the CASS+ strategy.

Our vision is for advice and support to be available in every court across the UK. As a result, the successful candidate will take us into a new period of growth.

People often arrive at court alone, feeling powerless, trapped and terrified. We are free and independent of the system. We sit down and listen. We build trust and use our knowledge and connections to find solutions to complicated situations. We guide people towards positive change and stay by their side for as long as they want us by their side.

Reducing the risk of re-offending

This is how we can reduce the risk of re-offending and improve the lives of people experiencing the Justice System.

You will be leading a dedicated, passionate and knowledgeable team of staff, placements, interns and volunteers focussed on tailored solutions for people facing many disadvantages.

Tim Auburn, Chair of the Trustees, commented:

I am pleased to announce the start of our search for the next CEO at CASS+. This is an extremely rewarding role, leading a team of people who are passionate about giving anyone going through the Justice System another chance.

I am proud to be Chair of this charity which has so much to offer the justice sector.

If you share our values and have the passion, talent and experience, we would love to hear from you.

Do you embody these values?

Humanity first

People are not numbers. We combine empathy, compassion and knowledge to guide each person towards a positive future.

Supportive

We actively listen so that each person gets tailored support at court and into life beyond.

Creative problem-solving

We use our extensive networks and experience of the Justice System to work with others to find solutions.

Helpful

We’re ready and willing to help anyone. We can stay by their side for as long as they want us.

Determined

We never give up. We advocate for people and encourage them to find their own voice.

Growing charity

CASS+ has over 18 years’ experience focussing on social inequalities. We have 11 staff at five sites in five courts, around 21 volunteers, and, each year, we serve over 800 people through the Justice System and into life beyond.

If you share our vision and values and believe in giving people a future, we would love to hear from you.

Application Instructions

To be considered for this position, it is essential that all applicants submit both a CV and a comprehensive two-page letter of application. This letter is a vital component of your application and should reflect your passion, qualifications, and suitability for the role, for more information please refer to the supporting documents.

Senior Helpline Advisor

Do you want to make a difference every day? Do you have resilience and adaptability?  Can you work effectively with a focus on ensuring children and young people receive the right support to cope and recover from trauma they have experienced?

If yes, then we'd love to hear from you as we have an exciting opportunity to join the Pan London Children and Young People's Service as a Senior Helpline Advisor (known internally as a Senior Triage and Early Interventions Officer)

In this role you will provide immediate and short term intervention via the telephone to children and young people impacted by crime and manage a small Triage team.

Position: 5511 Senior Helpline Advisor (internal title Senior Triage and Early Interventions Officer- Children and Young People)

Location: London/hybrid

Hours: Full-time, 37.5 hours. Monday- Friday, working on a shift pattern of 9am-5pm / 10am-6pm / 11am-7pm (Flexible working available)

Contract: Fixed term until 16th January 2025

Salary: Up to £28,300 per annum (includes FTE £24,500 per annum plus £2,800 per annum London Weighting Allowance and up to £1,000 per annum Line Manager Allowance).

Closing Date: 30th April 2024. We reserve the right to close this vacancy early, if enough suitable applications are received to take forward to interview prior to the published closing date.

The Role

As a Senior Triage Officer - Children and Young people’s Service, you will be:

• Managing a team delivering initial telephone-based support and an effective triage service to those affected by crime
• Responsible for line managing a team including recruitment, performance management and monitoring, support and guidance
• Act as the first point of contact for clients referred in to the service, ensuring that comprehensive impact and risks assessments are completed and a tailored response to each client’s needs is provided.
• Accountable for the performance of the team including maintaining performance information, using outcomes to identify effective practice and ensuring compliance with national standards, codes of practice and all legislative requirements
• Be the point of escalation for complex and sensitive cases and queries, whilst providing support, advice and guidance to the team
• Managing and monitoring workloads across the team, promoting effective communication channels to ensure best practice

About You

You will need to have the following essential skills:

• The ability to undertake impact and risks assessments and identify appropriate support
• Excellent telephone and IT skills required to use a database and undertake all administrative and reporting requirements
• Experience of safeguarding issues and legislation relating to both child protection and vulnerable adults
• Knowledge and understanding of the impact of crime on those who experience it, a working knowledge of the criminal justice system
• Ability to work independently and as part of a team, sharing, coaching others.
• Good communication skills, both verbally & written and ability to demonstrate empathy

In Return…

Work for an organisation who believes in attracting and retaining the best people and offer a competitive rewards and benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• £500 bonus paid on successful completion of probationary period (pro-rata for part time roles)
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity and paternity payments
• High Street, retail, holiday, entertainment and leisure discounts - Access to our financial wellbeing hub and salary deducted finance
• Employee assistance programme and wellbeing support
• Ongoing training and support with opportunities for career development and progression

About the Organisation

This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events.

The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Applicants are welcome from all communities and monitor the diversity of applicants to analyse if they are representative of the communities it serves in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of the commitment to the Race at Work Charter applicants are particularly welcome from BAME communities

You may have experience in areas such as Early Interventions, Early Interventions Officer, Early Interventions Coordinator, Early Interventions Assistant, Social Care, Victim Support, Case Worker, Triage and Early Interventions, Social Care, Social Welfare, Crime, Criminal Justice, Helpline, Call Centre, Customer Service, Advice Line.

Please note this role is being advertised by NFP People on behalf of our client.

An exciting opportunity has arisen for a new Individual Giving Manager to join our team.

We are seeking an experienced insightful and dynamic Individual Giving Manager to help Nottingham Hospitals Charity take its individual giving income to the next level. As one of our most important income streams, we are looking for someone with a strategic and analytical mind to help guide and inform our next steps.

You will have a keen understanding of the importance of donor acquisition and retention, recognise the importance of working collaboratively with other income streams and be able to work closely with our marketing team. You will be well versed with Raiser’s Edge Database and understand the importance of GDPR in your everyday work.

As an equal opportunities employer, Nottingham Hospitals Charity is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.

Nottingham Hospitals Charity offers a flexible working policy.

If you are looking to join one of the best performing NHS charities in the UK with a friendly and innovative team then we would like to hear from you.

Benefits
27 days annual leave plus bank holidays
Learning and development opportunities
Flexible working
Pension scheme
Healthcare plan

________________________________________________________________________

About Nottingham Hospitals Charity

Nottingham Hospitals Charity exists to support patients, families and staff at Nottingham University Hospitals NHS Trust, which includes the City Hospital, Queen’s Medical Centre, Nottingham Children’s Hospital, Hayward House palliative care centre and Ropewalk House hearing centre.

As one of the biggest NHS charities in the UK, Nottingham Hospitals Charity has raised over £60million in 17 years, to fund state-of-the-art specialist equipment, medical research projects, enhancements to the hospital environment, and staff support programmes.

This has recently included a £2.9million intra-operative MRI scanner, which has transformed the care of children with brain tumours, and a £300,000 appeal to support the wellbeing of NHS staff during the Covid-19 pandemic.