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Top job
Citizens Advice Hertsmere, Hertfordshire (On-site)
£28,000 (pro-rata, depending on experience)
The role supports clients in reducing energy costs, improving home comfort, and lowering carbon emissions
Posted 4 days ago Apply Now
Bumblebee Conservation Trust, Remote
£55,800 - £68,355 per year
Posted 1 week ago
University of Wolverhampton Students' Union, Wolverhampton (On-site)
£40,000 per year
Posted 4 days ago
Battersea Dogs & Cats Home, SW11, London (Hybrid)
£47,840 per year
Posted 6 days ago
Closing in 5 days
Fuel Bank Foundation, Birmingham (Hybrid)
£27,000.0 pro rata
Fuel Bank Foundation is the only UK charity to focus on the challenges of people living in fuel crisis.
Posted 1 week ago Apply Now
wirralhospice.org, Wirral, Merseyside (Hybrid)
£27,485 - £30,162 per year full time equivalent (pro rata'd for part-time)
Posted 1 week ago
The Nehemiah Project, Multiple Locations (On-site)
£27,000 with contributory pension
Posted 2 weeks ago
Closing today at 13:35
Charity People, London (Hybrid)
£20.86 per hour
Posted 1 week ago Apply Now
Closing in 4 days
Lift Schools, Middlesbrough (Hybrid)
£39,000 - £42,000 per year
Posted 1 week ago
Children with Cancer UK, Greater London (Hybrid)
£55,000 - £60,000 per year
An exciting opportunity for a Head of Research Role to oversee the operations and strategic development of research activities.
Posted 5 days ago
Closing tomorrow
MND Association, Northampton (On-site)
£32500.00 per year
Posted 1 week ago
Closing in 3 days
Save the Children, Farringdon (Hybrid)
£50,100 - £56,400 pa + excellent benefits
Posted 4 days ago
Page 28 of 37
Hertfordshire (On-site)
£28,000 (pro-rata, depending on experience)
Part-time (28 hours per week)
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Location: Citizens Advice Hertsmere, outreach across various locations

Purpose of the Role

To deliver high-quality energy advice and advocacy to individuals and households, particularly those vulnerable or experiencing fuel poverty. The role supports clients in reducing energy costs, improving home comfort, and lowering carbon emissions.

Key Responsibilities

  • Provide tailored energy advice via:
    • Face-to-face appointments and Telephone
    • Community events and workshops
  • Support clients with:
    • Understanding fuel tariffs and energy bills
    • Improving energy efficiency and thermal comfort
    • Accessing grants, rebates, and financial support
    • Resolving issues with energy suppliers
    • maintain accurate case records and report outcomes
    • Meet project targets and comply with funder requirements, Build partnerships with local agencies and stakeholders
    • Contribute to Citizens Advice’s research and campaigns
    • Stay up to date with relevant legislation and policies

Person Specification

Essential:

  • Experience in advice-giving or customer support (e.g., call centre, community outreach or within Citizens Advice)
  • Ability to manage workload independently and meet targets
  • Strong communication and interpersonal skills
  • Commitment to equity, diversity, and inclusion
  • Willingness to undertake NEA Level 3 Energy Awareness training

Desirable:

  • NEA Level 3 or 4 qualifications in energy awareness or decarbonising homes
  • Experience working with vulnerable communities
  • Familiarity with Citizens Advice systems and values

Benefits

  • Generous
  •  office closure days over Christmas
  • Pension contributions
  • Flexible and some hybrid working options considered
  • Free Parking
Posted by
Citizens Advice Hertsmere View profile Organisation type Registered Charity Company size 11 - 20
Posted on: 11 September 2025
Closing date: 11 October 2025 at 23:30
Tags: Advice / Information, Social Care / Development, Advocacy, Energy, Social / Support Work