Front Of House And Operations Administrator Jobs
The role of Project Administrator is a permanent position. We will consider applications for the role on a full or part-time basis, with a minimum of 22.5 hours per week.
The focus of this role is to ensure the smooth running of the Household Energy Services (HES) team by providing team-wide administrative support and taking responsibility for coordination of daily and weekly tasks, maintaining accurate and detailed records, whilst overseeing processes and procedures that ensure HES is compliant with GDPR and Health and Safety requirements. You will work across our fuel poverty and retrofit projects supporting project managers and key staff to ensure administrative tasks are completed to a high standard.
Pay and conditions
- The role is full-time however part-time will be considered, (minimum of 22.5 - 37.5 hours per week).
- The salary for the role will be £29,864 - £32,816.
- You will be entitled to 25 days paid holiday (plus statutory holidays).
CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts and discounted breakdown cover and many more.
We will pay fees and expenses on relevant training courses.
Specific responsibilities
An applicant appointed to the role will be expected to:
- Importing batches of client information into our client management system and ensuring uploads are working correctly. Addressing errors on our client database: merging data where it is held across multiple client records, deleting incorrect enquires and deleting duplicate client records.
- Make outbound calls to clients when required, such as booking home visits, and keeping client records up to date.
- Support HES team annual leave process, checking managers have approved internal team requests and updating allocations against projects on the staff planner.
- Manage and keep track of HES subscriptions to services or packages and coordinate payments and purchase orders with project managers. Make sure any details and logins are GDPR compliant.
- Responsibility for HES complaints handling procedure – providing guidance to managers handling complaints to ensure adherence to policy and tracking and recording responses.
- Support senior HES managers with recruitment work; liaising with appropriate teams within CSE in producing HES recruitment materials; onboarding new HES starters including providing thorough team specific information for line managers.
- Support senior HES managers with probations and interim review meetings; tracking progress towards probations. Tracking progress towards appraisal SMART objectives with support from the line manager.
- Be a GDPR champion for the HES team. Working with CSE’s GDPR officer and project managers to ensure procedures are compliant.
- Take a proactive approach to problem solving. Influence and contribute to improving HES systems and processes.
- Supervise and mentor the HES Project Administrator, support their learning and taking ownership for ensuring consistency of HES admin provision.
To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.
Essential attributes for this role include:
- Experience of providing administrative support to colleagues and external customer/partners.
- Highly skilled in use of MS Office applications including Word, Excel and Outlook.
- Ability to learn information and communicate it to others.
- Ability to use initiative, problem solve and manage priorities.
- Excellent written and verbal communication skills.
- Ability to adapt to new software solutions.
Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.
How to apply
To apply, please download and complete the application form available from our website. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification.
The closing date for applications is Tuesday 5 November by 5pm
Interviews are expected to take place Tuesday 12 and Thursday 14 November, though this is subject to change.
If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.
The client requests no contact from agencies or media sales.
BACKGROUND
Over the past 90 years, the International Rescue Committee (IRC) has developed unparalleled expertise in responding to emergencies and helping uprooted communities to rebuild. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. The IRC is on the ground in more than 40 countries, providing emergency relief, relocating refugees and rebuilding lives in the wake of disaster.
The IRC is committed to a culture of bold leadership, innovation in all aspects of our work, creative partnerships and, most crucially, accountability to those we serve. The IRC is a tireless advocate for the most vulnerable.
IRC UK
IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in England, a programme that is rapidly growing.
In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm.
The Purpose of the Role
Support the operations functions within the London Headquarters and contribute to effective management of our workspace.
Scope and Authority
Authority:
- None
Responsibility for Resources:
- Responsible for daily activities of the workplace both office a virtual environment
Key Working Relationships
- Reports to Head of Facilities and Procurement
KEY ACCOUNTABILITIES
Support the daily functions of the London HQ Workspace
• Creation and Issuing of ID Badges, Access Fob and Locker allocation and inventory.
• Arranging new starter inductions and material
• Report issues that may require assistance from the building management and Security teams.
• Reception duties
• Liaising with key Workplace suppliers
• Answering, screening, and forwarding phone calls.
• Meeting and greeting visitors (internal and external)
• Booking meeting rooms / desks, arranging catering, and setting up meeting space.
• Arranging couriers and handling deliveries
• Keeping the reception area tidy and functional.
• Keeping Kitchen and break area tidy
• Replenishing catering supplies
• Ordering workspace supplies for office and hybrid use
• Sorting and distributing posts.
• Maintenance of Reception Guide and Visitor information
• Willing to take on Fire Marshal and First Aider duties.
• Credit Card Reconciliation
• Support and create Data Statistic on office occupancy.
• Supporting the Supply Chain team with purchasing administration
• Purchase request and purchase order creation
• Administration duties for the Head of Facilities and Procurement
• Adhoc remote support for Brussels and Geneva as directed by line manager
PERSON SPECIFICATION
Essential
Skills, Knowledge and Qualifications:
· Strong emphasis on accuracy and detail
· Willingness to go the extra mile.
· Strong written communication skills
· Ability to handle multiple needs simultaneously to meet goals and deadlines.
· Proficient in Microsoft Office programs, such as Excel and office 365
· Good time management and organizational skills
· Be a great teammate.
· Good numerical skills.
· Commitment to IRC’s values
Experience:
· Knowledge of MS office 365 dynamic or other ERP systems
· Proven experience of working within an office environment and front of house
You must have the right to work in the UK.
The application deadline for this role is Monday 30th of September 2024.
IRC UK strives to be an equal opportunities employer. IRC UK is committed to equality of opportunity and to non-discrimination for all job applicants and employees, and we seek to ensure we achieve diversity in our workforce regardless of gender, race, religious beliefs, nationality, ethnic/national origin, sexual orientation, age, marital status or disability.
IRC UK welcomes applications from all candidates, including underrepresented groups and refugees who have the right to work in the UK.
IRC UK will ensure that individuals with disabilities are provided with reasonable adjustments to participate in the job application and/or interview process, and for essential job functions if appointed to a role. Please contact us if you may need such adjustments.
Over the last few years, NHYC has grown to a team of over 50 staff. This role will add capacity to our current Admin Team, supporting the organisation with increased demand around finance, admin and resources. You will work as part of a small, yet critical team to ensure the organisation and our services run smoothly. You should be well organised, a great communicator, and experienced in or willing to learn financial procedures. The role is based at our day centre in Camden.
- Salary £27,144 – £29,952
- Deadline: 9am Monday 23 September
The client requests no contact from agencies or media sales.
The Office Facilities and Safety Officer is responsible for ensuring the efficient operation, maintenance of a safe and healthy work environment; [by developing, implementing and monitoring safety policies and procedures] and overall management of the physical work environment This role ensures compliance with all relevant health and safety regulations, conducts risk assessments, and provides training to employees on safe work practices. By proactively identifying hazards and working closely with all departments. This role is key in creating a safe, comfortable, and productive workplace for all employees by overseeing the daily operations of the office facilities, including space planning, equipment management, and contractors.
The postholder will also play a key role in implementing sustainability initiatives, ensuring compliance with health and safety regulations, and managing budgets to optimize facility-related expenses. Through proactive maintenance, effective space utilization, and managing contractors, the postholder will contribute to a positive and efficient working environment that supports the organization's overall goals and objectives.
Person Specification
- The ability to communicate in a clear and lively manner both in writing and verbally
- This post would be suitable for someone with experience in office and facilities administration
- Good IT competency in MS Word, and Excel
- The aptitude to understand finances, budgeting and budget management
- Good telephone manner
- Ability to deal sensitively and diplomatically with a range of people
- Organised, able to work to tight deadlines and manage conflicting priorities
- A willingness and ability to work evenings and weekends as required
- Good communication skills with the ability to deliver succinct oral and written output.
- Well organised and able to prioritise a changing workload.
- Enjoys finding solutions, and getting things done
- An eye for detail and desire for accuracy
- Has a can do attitude, and is a 'completer-finisher'
Are you interested in applying? Please view the Job Information Pack for full and further details about the role, including shortlisting and interview dates.
About us
The Diocese of Southwark is one of the 42 dioceses of the Church of England, created in 1905 from part of the ancient Diocese of Rochester. The Diocese covers South London and East Surrey, is one of the largest Dioceses in the Church of England and the most diverse, and is divided into three episcopal areas: Croydon, Kingston, and Woolwich. It has the London home of the Archbishop of Canterbury and has the centre of the Church of England in the diocese, Lambeth Palace. Today the Diocese ministers to nearly three million people over an area of 317 square miles through its 293 parishes and 105 church schools, educating more 37,000 young people. The churches offer welcome, care and dignity to their parishes, supporting those in education, hospitals and prisons, and pioneering communities seeking to reach out and serve in new ways.
Welcome to the Diocese of Southwark, where we seek to be Christ Centered Outward Focused in all we do.
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Summary
The newly scoped CEO role in our vision-focussed charity is one of many challenges. Despite having doubled its outputs in the last 2 years, the charity acknowledges there is still a great job of work to do to prepare itself for even greater demand in its services - without necessarily a proportionate increase in its budgets. This role is about leading and enabling the incredible team of people on to even greater levels of already-strong performance. So we're looking for an accomplished leader and not just a great manager. We're looking for someone who can lead from both the front - and from within. This will be someone who is as comfortable sitting and engaging with our beneficiaries - primarily homeless people and those with previous convictions, as they are creating and delivering highly polished, compelling public event and funder and stakeholder-focussed presentations. We are looking for someone who understands the balance of external and internal focus required to ensure both good governance and team wellbeing (as they work in often challenging circumstances) and the ambition to keep developing existing and new external partnerships. With a strong start to its ambitious Corporate Partnership programme, commercial and/or business experience is highly desirable as well as a proven track record in creating and optimising new funding channels.
In more detail
About Us
The Upper Room (TUR) works with a wide range of financially and socially disadvantaged groups including homeless people, people with long-term mental health conditions, asylum-seekers, refugees and ex-offenders – helping them to improve their lives and become productive members of society. Central to our offering is our UR4Meals service, providing free, home-cooked food to people who cannot afford to provide for themselves. We are also very proud of our UR4Driving programme, which supports people recently out of prison with free driving lessons in exchange for community volunteering. Gaining a driving licence greatly enhances their future employability prospects and helps break the cycle of re-offending. Additionally, our UR4Jobs project focusses on both client wellbeing and breaking down the many barriers to employment faced by disadvantaged people every day.
The role
Is leading the charity through its next phases of development as it prepares itself for year on year increases in demand with a focus on delivering the charity’s future resilience plan (Project 12/25). The CEO is accountable for overall charity performance (financial, operational, governance, compliance), team (paid and volunteer) support and development. Additionally, there are a wide range of community and external partner relationships to manage and develop. Ultimately this role sets the tone for the charity, one of both compassion and ambition to improve the lives of the people who need us. This is primarily an on-site role, with occasional opportunity to work flexibly.
About You
You have a stable CV that demonstrates you have built and led successful teams and enabled growth and/or transformation for your organisation – ideally in an equivalent charity/non-profit environment. You can evidence strong team leadership and results across a wide range of business functions which will need to include income generation, managing budgets and business operations. You live within - or know well, West/Central London, are passionate about improving the lives of disadvantaged and vulnerable people and can lead multi-functional teams through a blend of 121 coaching, training and ensuring a ‘we can do this’ culture across the charity. You are an accomplished and visionary public speaker and presenter, able to articulate both the journey we’re undertaking and the support/input we need to get there.
Please forward your CV with a succinct, introductory covering outlining your motivation and suitability for the role. If you would like an informal conversation before applying, please let us know
Making sure nobody, socially or financially excluded in West London goes without help, supporting those in need, enabling those with potential
The client requests no contact from agencies or media sales.
Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Location: Based in the London office (Working from home is an option in line with Crisis’ Hybrid Working policy with a minimum of two days a week working in the office)
About the role
As Crisis’ Media Officer, you will play a key role in securing impactful media coverage that inspires the public and politicians to join our fight to end homelessness by raising awareness of our influencing campaigns and fundraising events. You will help to build Crisis’ profile by bringing to life our work, demonstrating how we end people’s homelessness for good through education, training and support with housing, employment, and health.
Your role will be creative and varied. You’ll work with our frontline staff to identify people facing homelessness who want to share their stories and empower them to do so. At Crisis we always champion the voices and experiences of the people who we support. You’ll help create bold and hard-hitting news stories to engage our audiences and bring to life some of our biggest organisational campaigns, like our annual Christmas appeal. You will also help make the most of reactive opportunities that come through to our press office and help build relationships with key journalists.
About you
You will have:
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Experience of working within a busy press office environment/ PR agency or as a journalist.
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Experience of supporting with or delivering impactful media campaigns or stories that have helped secure quality coverage in national and regional news outlets, as well as softer consumer features.
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Excellent writing skills, with the ability to craft engaging copy for a range of audiences, including political, consumer, tabloid, trade and everything in between.
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Experience of working with case studies, identifying and preparing stories for the media and empowering people to share their experiences.
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Strong news sense, with a good working knowledge of the UK media, including digital media production, with experience of creating digital first coverage and amplifying campaign messages creatively in the digital sphere.
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Dedication to Crisis’s purpose and values including equality and social inclusion.
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
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Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
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Pension scheme with an employer contribution of 8.5%
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28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
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Enhanced maternity, paternity, shared parental, and adoption pay.
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Flexible working around the core hours 10am-4pm
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Wellbeing Leave to be used flexibly and more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Sunday 29th September 2024 23:55
Can I use Artificial Intelligence (AI) technology for my application?
We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too.
Interview process: Competency-based interview + written task.
Interview date and location: Wednesday 9th and Thursday 10th October 2024, in-person at our London office.
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.