Fundraising Database Officer Jobs in Westminster, Greater London
At Ambitious about Autism, we’re currently looking for a Research Manager to join our External Affairs team.
You’ll conduct and commission research projects, publish and disseminate research findings to ensure we are maximising our reach and impact, and ensure that we are using relevant and up-to-date evidence throughout our work.
You’ll identify key research needs and questions to continually improve our activities and impact for autistic children and young people, drafting briefs and managing independent researchers to deliver projects on time and to budget.
You’ll use both quantitative and qualitative research methods to develop and support co-produced research with autistic children and young people, as well as parents and carers, whilst ensuring that new evidence is embedded into our resources, working collaboratively with the policy, communications, fundraising and service delivery teams to ensure that we maximise the impact of our findings.
The successful candidate will be joining the organisation at an exciting time and this role will play a central role in providing an evidence base for us to influencing Government, as well as enable us to engage media and public attention to our calls for change. It will also look for ways to unlock insight and learning, so we can influence the practice of the wider education sector.
We are looking for someone who has:
- Strong working knowledge of quantitative and qualitative research methods.
- Proven experience of managing research projects or programmes within agreed timescales and budgets.
- Strong analytical skills with the ability to critique and summaries data and research findings to make recommendations.
- Excellent writing and communication skills, with the ability to translate complex research evidence into forms that are accessible for a range of audiences.
- Ability to effectively prioritise a diverse workload in a fast-paced environment.
In return, we offer great benefits including a generous holiday allowance and commitment to continued professional development (CPD), flexible, hybrid working and more!
This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to the young people we work with. Please find our full recruitment pack on the link below.
If you have any questions about the role or would like to have a confidential chat, please contact James Axford, Recruitment Officer.
The client requests no contact from agencies or media sales.
This is an exciting opportunity to join our highly motivated and passionate team as an Operations Assistant.
This role is at the heart of the charity and perfect for someone who wants to develop their administrative skills in the not-for-profit sector.
The successful candidate will have excellent administrative skills, and be highly organised, with excellent time management skills and the ability to juggle a variety of tasks. You will oversee the day-to-day running of the office and offer administrative support across the teams.
Benefits:
- Flexible working options including hybrid working
- Pension with 5% employer contribution
- 25 days holiday entitlement per annum plus bank holidays and the working days between Christmas and New Year
- Additional day off for your birthday
- Volunteering day per year
- Enhanced sick, maternity and adoption pay
- Sarcoma UK Life Insurance Scheme
- Health and wellbeing:
- Health Cash Plan
- Therapy sessions
- Wellbeing Group
- Team activities throughout the year
- Interest-free season ticket and bicycle loan
Our Values:
- Pioneering we are leading the way to a better future for the sarcoma community.
- Together we are creating a community to make a difference for all those affected by sarcoma.
- Expert we use our expertise in understanding sarcoma to deliver better outcomes.
Duties and key responsibilities:
Office Maintenance
- Oversee the general maintenance of the office.
- Manage office supplies by tracking office inventory and replenishing supplies including kitchen and stationery.
- Ensure the office and meeting rooms are well-maintained.
- Manage Sarcoma UK storage, ensuring it is fit for purpose.
- Liaise with office contractors and service providers to ensure the office runs efficiently.
- Assist with office refurbishments, expansions, and relocations.
Administration
- Be the first point of contact for all enquiries to our telephone switchboard and info@ mailbox, responding in a timely manner to all enquiries and delegating across the team where relevant.
- Manage the daily postal system including opening post and recording donations on the finance spreadsheet.
- Managing deliveries to the office and organising couriers.
- Organise travel and accommodation bookings across the whole charity including fundraising events.
- Organise travel, meetings and staff attendance at events including the British Sarcoma Group conference.
- Make any bookings and arrangements for the team that involve financial transactions, for example booking travel, conferences, training courses, flowers for supporters and event purchases.
- Provide meeting room management, including bookings and catering.
- Carry out ad hoc administrative tasks for other departments when requested e.g. fundraising and information send outs during busy periods or absence.
Health & Safety
- Ensure compliance with health and safety procedures, maintaining a safe working environment in the office. This
- Regular health and safety inspections of the office and workstations.
- Carry out regular DSE tests
- Arranging regular PAT tests
- Cary out fire risk assessments (training will be provided)
- First aid assistance and maintain the first aid supplies (training will be provided)
- Review and update the health and safety policy.
Other
- Support the operations team when required, this will include finance, database, and HR functions.
- The post holder will be working in a developing environment, and they will therefore be required to undertake other appropriate duties as necessary for the efficient operation of Sarcoma UK.
The client requests no contact from agencies or media sales.
The purpose of the role is to drive and deliver our ambitious fundraising strategy in order to support the work of Life. The Individual Giving Manager is responsible for shaping and delivering the end-to-end experience of existing supporters as well as attaining new supporters.
Reporting to the Director of Income Generation and leading the Individual Giving Team, the post holder will work closely with colleagues across the fundraising and marketing teams to; create, test, monitor and evaluate appeals and campaigns, lead on Legacy (and in-memoriam giving) lottery and raffle and other income streams associated with individual giving. The post holder will be working to and reporting on ambitious income and expenditure targets and ensuring that supporters have a positive experience of the charity.
The postholder will lead a Donor Administration Manager to deliver on a positive donor/supporter experience with the aim of retention of current supporters for the long term as well as acquisition of new donors, maximising the potential of all of our supporters. It forms a central part of the overall fundraising strategy, with the ultimate aim of growing our individual giving income to increase the impact of the charity and benefit those needing support in pregnancy, pregnancy loss or in the early years of a baby.
Key Responsibilities:
· Design, develop and implement a cohesive supporter journey strategy focussed on supporter needs and continuous re-engagement
· Champion best practice and stewardship with individual supporters
· Grow one-off donations and regular gifts and maximise the acquisition of new supporters through direct mail and digital marketing
· Co-ordinate all communications and messaging targeted at existing supporters
· Measure performance against campaigns and appeals
· Lead on marketing and communications around Legacy giving and the Legacy and In-Memoriam supporters journey
· Lead on other forms of individual giving income streams such as the lottery or raffles, horizon scanning for new opportunities
· Ensure that CRM data is used effectively across the charity
· Ensure that GDPR policies and procedures are regularly reviewed and updated and adhered to across the organisation
· Support data benchmarking, prospect research and audits as required
· As part of a new organisation-wide approach, identify and embrace new digital opportunities, trends and technologies in relation to supporter experience and direct marketing
Individual giving, core fundraising activity
· Plan, organise and deliver a broad range of ongoing and specific fundraising campaigns and activities
· Regularly review campaign deliverables to ensure targets are on track or adjustments are put in place to mitigate any shortfalls etc
· Regularly report back to the Director of Income Generation on plans and activities
· Lead and manage the Supporter Journeys mapping and implementation programme across a range of channels and products
· Identify and develop key audience segments, in conjunction with the marketing team
· Proactively keep up to date with new trends, technologies and opportunities in relation to supporter experience and direct marketing
· Develop peer networks across the sector
· Responsible for budget management and financial approvals
· As part of ongoing annual operational planning, monitor income and expenditure and draw up relevant departmental budgets
Research & Service Development
· Identify individual giving trends and use this knowledge to continually develop new products for the charity
· In line with GDPR and complying with all legislation and the Code of Fundraising Practice: ensure fundraising and campaigns are insight-led and focused on long-term growth
· Oversee the compliance of third party agencies to ensure activity is carried out in line with the values of Life, the Fundraising Code of Practice and the law
· Input fully into the wider fundraising strategy by working closely with fellow managers and the team as a whole
Information Management
· Ensure data and information systems are up to date and provide an accurate picture of supporter segmentation, communications, preferences, permissions, requests, gifts and pledges
· Create regular and detailed reports to monitor individual giving performance against campaigns and targets
· Support the maintenance of the database to ensure records are updated, procured and implemented.
Personal and People Development
· Ensure personal continuing professional development is maintained, including attending relevant internal and external development training and workshops.
· Ability to manage own objectives and areas of responsibility within charity projects to ensure deadlines and financial targets are met.
· The post holder will be expected to liaise within the team and with key stakeholders as well as supervising specific projects and campaigns.
Line management responsibility for the Fundraising Insight & Database Officers, providing day to day management support, appraisals and objective setting, as well as working with these postholders on their own personal and career development.
Through our services, we help more than 45,000 people each year meet pregnancy or pregnancy loss with courage and dignity so they can flourish.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Conservation Collective (CC) funds solutions to protect the environment, restore nature, and safeguard against climate change. The CC UK charity incubates, launches, and supports locally focused foundations which open new channels of funding to support the most impactful environmental grassroots projects. Our network comprises 20 members, based all over the world, and is growing steadily.
As the demand for our model increases around the world, our income and expenditure are growing in volume and complexity. We are looking for a Finance Officer to support our financial operations through this expansion: recording financial transactions, monitoring internal controls and coordinating with our local foundations about financial management. The role will report to the Finance Director and will work closely with the rest of the team. This is a critical role that is central to the success of building a robust organisation, and there is opportunity for an ambitious candidate to grow in responsibility with it.
Key Responsibilities:
Carry out day-to-day financial transactions
· Process invoices to support fundraising efforts of local foundations in the network.
· Review vendors invoices as per internal controls and update them to the purchasing ledger for authorisation.
· Conduct on-going reconciliation of bank accounts and donor due diligence.
· Reconciliation of merchant accounts (Just Giving, Donorbox or Paypal) and prompt communication to local foundations and fundraising team.
· Setting up systems to process event, auction or other ad-hoc fundraising campaigns.
· Preparation of Gift Aid reporting on quarterly basis.
· Weekly payments administration using online banking.
· Maintain accurate records of financial transactions on Xero.
· Maintain monthly records of bank payments approval for audit purposes.
Coordinate income recognition with fundraising team members
· Notify local foundations about donations received and log required documentation.
· Provide formal receipts on received donations as requested.
· Reconcile Stripe transactions on Salesforce to maintain accurate donor records.
· Support with income reconciliation between Salesforce and Xero.
Support Finance Director on maintaining accurate financial information and developing ongoing internal controls
· Support creation of management accounts materials for trustees meeting.
· Support quarterly reconciliation of funds with our affiliated network member to communicate re-grants of donations
· Feed into the design of a financial manual – a how to guide for best practice in charity finance and governance oversight.
· Support annual external audit.
Supporting CC to deliver network benefits to local foundations
· Support members of the network with any financial queries.
· Communicate with a variety of internal and external stakeholders (Executive Directors, support team, donors) on financial queries.
· Invoice affiliates on cost recovery of services
Essential criteria:
· A recognized accounting qualification or studying towards the qualification, (CIMA, ACCA)
· Knowledge of bookkeeping and generally accepted accounting principles
· An ability to work quickly and accurately
· A proven track record of teamwork with non-technical colleagues
· Stellar communication skills, verbal and written
· A keen eye for detail
· An ability to work to deadlines
· Able to manage confidential information
· Demonstrable ability to work independently
· Energetic approach to work and a desire to learn
· Passionate about nature and the environment
Strongly desirable criteria:
· Fluent in Xero and Salesforce database
· Awareness of GDPR regulations
· Understanding of Gift Aid and its requirements
· Comfortable with using MS Office suite, Stripe, Just Giving, Paypal.
· Familiarity with complex accounting models (affiliates, branches, restricted and unrestricted funding)
· Experience of working in the charity sector and/or fast paced, entrepreneurial company, that is constantly growing and adapting.
· Able to speak Spanish, Greek or Italian would be a bonus.
Benefits: being part of a dynamic, creative, and growing team working to amplify the impact of local grassroots environmental work
· Flexible working as standard (hours and location)
· Flexible holiday allowance
· Private medical insurance
· Discretionary annual bonus
· Salary sacrifice pension scheme
· CPD opportunities
· Possible travel in the UK and internationally
· Saving the world!
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
The organisation
Every year in the UK, around 100 children are diagnosed with neuroblastoma, a rare and aggressive cancer that mostly affects children under five. Neuroblastoma UK is a small national charity dedicated to finding a cure for this life-threatening disease - and is seeking a talented Senior Communications Officer to help us raise awareness and profile.
For 40 years, we’ve funded leading research to develop new, more effective and kinder treatments for children with neuroblastoma. You’ll be joining us at an exciting time for the charity as look to fund further research projects to help fight childhood cancer and save more young lives, and build our profile across the national media and social media channels, using the support of our celebrity patrons and families.
The role
The Senior Communications Officer is responsible for press liaison, pitching in case studies and news stories about our research to the national press, building relationships with our celebrity patrons and families and creating content for our social media channels. A key part of the role is supporting the fundraising campaigns by helping to draft relevant copy for email campaigns and calls-to-action on social media.
The charity has a small team, so everyone helps with thanking and banking, database management and administrative tasks. And this varied role gives plenty of scope to share creative ideas to develop our portfolio of community activities and challenge events, use your strong communication skills to support fundraisers and apply your excellent organisational skills to track impact and outcomes.
The role currently reports to a committed Board of Trustees, many of whom have a personal connection to the cause.
We are happy to offer a balance of remote and office-based working. Staff receive a range of benefits including 30 days annual leave (exclusive of public/bank holidays), pension and training/development opportunities to help you achieve your full potential.
Responsibilities
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Developing and managing a communications strategy in support of key awareness raising events, fundraising campaigns, funded research, campaigning and family case studies.
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Writing, pitching and distributing press releases to the national media, building up relationships with key journalists.
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Working with the team to develop, maintain and deliver annual social media calendar , developing engaging, impactful and relevant content, monitoring comments and engagements.
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Supporting the team in helping to produce email marketing copy for campaigns and in producing and maintaining content for the website.
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Monitoring research studies and progress so that results can be publicised in a timely way.
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Supporting delivery of a programme of events for the charity.
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Being the first port of call and liaison for media, families, supporters and potential supporters who get in touch with the charity via telephone, email and social media.
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Tracking, monitoring and evaluating impact of our media and social media activities and adapting accordingly.
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Supporting in duties outside of your specific team or department as required
Person Specification
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Demonstrable experience of communications and working with the media and social media channels.
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Microsoft Office skills – especially Excel
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Excellent organisational skills
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Excellent communication and interpersonal skills
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Experience of managing and delivering strategy
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Excellent attention to detail
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Able to work well alone and in a team
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Excellent phone manner
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Ability to deal with sensitive situations with empathy
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Happy and able to work autonomously
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Proactive in optimising existing processes to improve performance
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Proactive in looking for innovative opportunities for Neuroblastoma UK’s fundraising
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Sympathetic to the aims and values of Neuroblastoma UK
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Experience of working with a database – we use Beacon
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Proactive in looking for solutions to any barriers you may encounter - solution focused .
Application Instructions
Please submit CV and cover letter to apply for this role.
The cover letter should detail why you would like to work for Neuroblastoma UK and why you would be a good fit for the role.
If you have any questions, please get in touch.
The client requests no contact from agencies or media sales.
Do you have experience providing excellent supporter care?
Are you a highly organised individual, skilled in administration and with experience using CRM/donor databases?
Do you have a passion for Gospel outreach in London?
We are recruiting for a Supporter Partnerships Officer who will play a key part in managing partnerships with individual supporters for the London City Mission. He/she will join our highly committed Fundraising and Supporter Partnerships Team and will work in a team of Supporter Partnerships Officers. The role holder will:
- Maximise engagement with our supporters and respond to their enquiries.
- Work on various administrative activities, including processing gifts, updating CRM/donor database, campaign response handling, and general office administration duties.
- Represent LCM at external events, including a week-long conference each year.
The successful candidate will be a committed, prayerful Christian with demonstrable experience in providing excellent customer service and supporter care along with strong administration skills and attention to detail. He/she will have excellent interpersonal skills and a passion for the gospel message and be able to share their personal journey of faith in Jesus Christ.
If you have the skills and qualities we are looking for and have a strong desire to contribute to the Mission’s gospel outreach to the least reached in London, please fill out the application form available on our website.
There is an occupational requirement that the person appointed be an evangelical Christian.
Salary: £ 31,668 per annum
Contract: Fulltime, Permanent
Closing date for applications: Thursday, 9 May 2024 at 5 PM
The client requests no contact from agencies or media sales.
Are you looking for an exciting new opportunity as a Challenge Events Executive to work on an exciting portfolio of Mass Participation events? Eden Brown charities is delighted to be working in partnership with an incredible UK leading health Charity to recruit them their next Challenge Events Executive.
About The Role
As Challenge Events Executive you will coordinate a portfolio of third-party challenge events that drive participation and income including The Great North Run, London Landmarks run and some international Marathons. You will be responsible for the end-to-end coordination of all challenge events within your portfolio - delivering marketing plans that drive participant numbers, and stewardship journeys that provide excellent supporter experiences and maximise income. You will also be instrumental in bringing new innovative ideas to the team as well as identifying new opportunities to grow the portfolio.
About You
To be successful in this role you must
* Have had experience working in a Challenge Events role and specifically working with Mass participation numbers on large scale Challenge Events
* Have had experience of working on a relationship database
* Have strong project Management skills
* A good understanding of stewardship and demonstrable experience of managing stewardship journeys
* Experience of working with external agencies
The Charity is innovative and forward thinking and are really invested in career development. This is a Hybrid role with a minimum of 2 days a week in the head office in London. To hear about this incredible role please call Laura Iliff on 07442607841 for more information. First stage interviews will be held on the 13th May.
Eden Brown Synergy is an equal opportunities employer.
Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.
BRAC UK is offering a 3 month paid internship this summer in memory of our colleague Helen Turner. This internship will invite the successful candidate into the exciting and fast-paced world of fundraising for a major global NGO, BRAC.
BRAC is a southern-led international development charity with the vision for a world free from all forms of exploitation and discrimination. By partnering with over 100 million people and working across 17 countries BRAC aims to empower people and communities in situations of poverty, illiteracy, disease, social and climate injustice. The interventions aim to achieve large scale transformative change through economic and social programmes enabling people to realise their full potential.
Working mainly alongside the partnerships team, the international development intern will learn about the entire fundraising cycle, from prospecting donors to contracts being signed. The intern will also gain experience of working within the communications and advocacy team, a crucial part of the organisation in raising the profile of BRAC.
Job Description
Job Title: BRAC UK Helen Turner International Development Internship
Reports to: Partnerships Manager
Location: Southwark, London
Salary: £25,440.00 per annum
Closing date 31st May 2024
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
This is an exciting new role within the charity to work across the organisation to unleash the power of data analysis and curiosity. You will work with colleagues across different departments to understand their data, find insights and support the team to make data driven decision and impact reporting. You will have experience of fundraising database marketing within the not-for-profit sector, with a focus on the specific use and manipulation of data structures within a relational database.
This role will be crucial in Muscular Dystrophy UK’s (MDUK) transition to be a more data driven organisation.
Please download the job description to see full role responsibilities.
About us:
Muscular Dystrophy UK is the charity bringing individuals, families and professionals together to fight muscle-wasting conditions. We bring together more than 60 rare and very rare progressive muscle-weakening and wasting conditions, affecting around 110,000 children and adults in the UK. In the last three years, there have been more than 10 new treatments – we want to continue this work and need your help so we can fund more research and support for families with a muscle-wasting or weakening condition.
Benefits:
We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, ride to work scheme, health cash plan, financial wellbeing and an employee assistance programme.
Location: We operate a hybrid model (home and office, SE1).
*Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.
The client requests no contact from agencies or media sales.
We are recruiting a temporary finance officer for a human rights charity. You will need strong experience in finance working in month end tasks and reporting . The role is for 2 months +
Hybrid working min 2 days in the office
The Role
Month-end tasks
Process supplier invoices and staff expenses and prepare weekly payment runs in Sage 50 Accounts software.
Send remittance advice to suppliers.
Import staff expenses transactions from Expense's into Sage and reconcile staff accounts to Purchase Ledger in Sage.
Reconcile supplier records within the Purchase Ledger ensuring it is accurate and up to date.
Working with the Database & Insights Officer, post monthly bank receipts and income journals to Sage 50.
Monthly reconciliation of bank, Stripe and PayPal accounts to bank statements.
Reconcile credit card statements monthly.
Prepare and post monthly prepayment journals to Sage.
Prepare monthly reconciliations of income in Sage against Fundraising figures, explaining any variances.
Prepare monthly cashflow statements for review by the Head of Finance.
Reporting
Support the Development team with Donor reporting.
Prepare monthly budget vs actual reports for project teams.
Produce Sage expenditure reports for the Development and Program teams upon request.
General
Monitor the Accounts Payable mailbox responding to emails and requests in a timely manner.
Support the HoF and Development team with any other ad hoc tasks as required.
The Candidate
Extensive experience working in Finance to officer or senior officer officer level
Reconciliation
Working experience with Sage50.
Qualified or Pursuing formal accounting qualifications.
Understanding of charity accounting
Strong IT skills
IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
We are super excited to be working with a wonderful charity as they are seeking a warm and ambitious Customer Services and Central Admin Officer to join their customer services team. This role will play a crucial role in providing excellent supporter care and stewardship, being the first point of contact for supporters and ensuring that their interactions are positive and memorable.
As a part of this role, you will oversee tasks such as donation processing, acknowledgement of donations and gift aid, including creating thank you letters and recording information and interactions with donors accurately on the fundraising database. You will also manage and maintain relationships with external stakeholders monitoring their performance through KPIs and SLAs. This organisation is passionate about team development and will lend a great path to your career progression.
As an excellent Customer Services and Central Admin Officer, you will need:
- Strong income processing knowledge and experience
- Track record of providing excellent and outstanding customer service to donors
- Strong attention to detail, problem solving and communication skills including ability to liaise with external stakeholders
- Ability to work as a team player and independently with proven track record of working on own initiative
Salary: £28,000 – £32,00
Location: London-Hybrid
Deadline: ASAP
If you would like to have an informal discussion, please call Chloe on 02030 062787 or email your interest along with your CV to [email protected].
Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, and supporting people to find their perfect role within the not-for-profit sector.
We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.
If enough applications are received the charity reserve the right to end the application period sooner.
Our award winning MS Helpline are looking for a new Helpline Services Volunteer Officer to join our fantastic and supportive team.
Helpline Services Volunteer Officer
Type: Part-time (21 hours/or 3 days a week), permanent
Location: Office-based in London, N4 with flexibility to work remotely
Salary: £19,293.60 - £20,552.40 per annum (FTE £32,156 - £34,254) plus excellent benefits
Salary Band: Band E1
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
Please note this role is part-time 21 hours/or 3 days a week.
Our Helpline runs from 9am to 7pm Monday to Friday, and we’re looking for an enthusiastic, warm and experienced individual to support our dedicated Helpline Volunteers and Befriending Volunteers within the Helpline team.
This role requires working flexible hours, including 9am–5pm, 10am–6pm or 11am–7pm between Monday to Friday to meet services and volunteer needs (3 days a week).
If you’re passionate about offering high quality information and emotional support and have relevant Helpline experience, we’d love to hear from you.
You will be providing continuous support to all our volunteers at the Helpline team, directly contributing in providing information and support to our Helpline enquirers, with both proactive and reactive content and information on prevalent topics or trends affecting the MS community.
Our aim is to empower people affected by multiple sclerosis (MS) to:
- Live to their full potential
- Take an active role in their treatment
- Secure the care and support they need
We recognise the significant and excellent contributions; experience; and skills our employees bring to the MS Society.
Working with external pay and reward consultants, we’re taking active steps this year to review our employees’ pay and benefits package. Ensuring we’re aligned with the most accurate and up-to-date benchmarks for the UK charity sector.
Closing date for applications: 9am on Friday 10 May 2024
Anticipated interview date: Monday 20 May 2024
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We are a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us to discuss.
You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
More about our recruitment and selection process
- The HR team will anonymise your CV and supporting statement before forwarding to the shortlisting panel. This is done as part of our commitment to equality, diversity and inclusion.
- The first round of our recruitment and selection process includes an interview with competency-based questions.
- Our recruitment and selection process might also include extra tasks. For example, a written or Microsoft Excel test or making a presentation.
- We’ll let you know what the selection process will include when we invite you to interview. You can ask for any more reasonable adjustments for the interview as part of the invitation.
- You might also be invited for a second interview. We’ll let you know about this during the selection process.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- New family-friendly benefits, including paid leave:
- in the event of miscarriage or still birth
- to support fertility treatments
- for antenatal appointments for both parents
- Cycle to work scheme
- Death in service scheme
- Health cash plans to help offset the cost of health care for you and your family
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal working hours
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of:
- gender
- race
- disability
- sexual orientation
- religion or belief
- pregnancy
- gender reassignment
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
No agencies please.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Customer Services and Administration Manager, a fantastic opportunity for a senior Customer Services, Supporter Services, Supporter Care, Membership professional to a National Health Charity, based in Central North London. Hybrid Working; 3 days office based and 2 days working from home.
The Customer Services and Administration team is a dedicated and specialist team who provide all supporters, volunteers, groups, members of the public and internal customers a high level of customer service and support when contacting the charity. The team also play an important role in taking and processing credit and debit card donations made via the telephone or online and respond to Gift Aid questions and queries.
As the Customer Services and Administration Manager, managing a team of Customer Service Officers, you will ensure that on a day-to-day basis the team functions efficiently, effectively and delivers excellent customer care service to all supporters, staff and members of the general public. You will ensure all staff within the team are managed and developed so they provide a high level of support to those using the team and the services provided.
Responsibilities:
- Oversee all aspects of customer service ensuring the supporters, members and members of the public have a great experience when contacting the organisation.
- Organise a rota that ensures all the elements of the Customer Services function are comprehensively covered.
- Put processes and procedures in place to ensure agreed SLA’s and KPI’s are being met, in line with strategic goals.
- Continuously improve processes and the services provided and troubleshoot issues as soon as they arise.
- Responsible for any complaint escalation/investigation.
- Develop and manage the team, performance management and the performance development review.
- Ensure the team are processing direct debits in accordance with BACS rules and regulations.
- Deal with queries and questions raised about our direct debits processes.
- Ensure all income is tracked and all donations are banked and thank in a timely manner.
- Manage the analysis and evaluation of performance information, monitoring and reporting against objectives, outcomes, SLAs and KPIs.
- With the Data Governance team ensure data protection laws are adhered to, storage of data, review and update policies.
To be successful in the role of Customer Services and Administration Manager, you will have previous experience, skills and knowledge in the following areas;
- Experience of managing a team within a Customer Services, Supporter Services, Supporter Care, Membership department. Delivering a progressive programme of customer service delivery to internal and external customers.
- Experience of managing and responding to complaints and feedback
- Experience of processing Direct Debits payments or similar and ideally thanking of supporter donations via a database
- Experience of the BACS direct debit claiming process and following regulations
Salary: £36,309 - £42,085 per annum
Hybrid Working; 3 days office based and 2 days working from home.
Rolling Recruitment, deadline asap.
Please note: This role is being recruited on a rolling basis. If of interest, please apply asap. Due to the rolling recruitment process, the client reserves the right to close the role when required.
'Angela Mann Recruitment' is a specialist Charity & NFP Recruitment Agency, with extensive experience and knowledge of working within the sector. We match individuals to roles based on the required skills and experiences requested to fulfil a position, regardless of age, disability, gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
Do you want to make a difference and be part of a vibrant and inclusive organisation that has been helping save lives for more than a century? As one of the country’s best-loved charities, St John Ambulance played a pivotal role in responding to the pandemic as well as everyday health emergencies, training, supporting communities, and improving young people’s lives.
You’ll be responsible for managing the legacy and in memoriam (in mem) marketing programme, including annual budget proposals and analysis. You’ll promote legacy and in mem giving to both internal and external audiences, using a variety of techniques and media, including direct mail, telemarketing, digital, national events and internal cross-team working
Reporting into the Legacy Manager, you will either be able to work in a hybrid way working between home and 2 days per week at our London office or remotely working from home with a requirement to attend our London office for a team anchor day once a month.
We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. The role benefits from a competitive salary, generous pension, hybrid, flexible working, 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years, options to buy and sell holiday, free first/mental aid first aider courses, Blue Light and NHS online shopping discounts, cycle to work scheme, life assurance, flu jab, eye care, mental health and wellbeing tools and volunteering days.
About You:
Having previously worked within a direct marketing team within the charity sector, you’ll have experience project managing campaigns with external agencies and internal stakeholders utilising a variety of fundraising channels such as digital, email, social media, direct mail, and telemarketing.
You’ll also have gained experience using Dynamics 365, Raisers Edge or a similar database.
About The Role
- Lead on the planning and implementation of legacy and in mem fundraising portfolio, managing marketing campaigns from initial brief through to post campaign analysis.
- Develop and maintain sustainable relationships with in mem supporters and legacy prospects in local communities, with the support of community fundraising managers and local volunteers – keeping these supporters at the heart of your work to to maintain and increase their support through excellent stewardship.
- Prepare and administer correspondence and relevant paperwork and ensure maintenance for full and accurate database (D365/First Class) records, analysing financial and non-financial data to monitor and improve engagement and customer service performance.
- Proactively keep abreast of competitor activities, new initiatives and sector trends.
- Effectively plan and execute legacy events around the country, with the aim of motivating supporters to consider leaving a gift in their Will.
Please see the job description for more detail
About Us:
St John Ambulance is committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve. At St John, everyone is valued and supported to thrive; we have several networks including the Armed Forces Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups. We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equity, diversity and inclusion.
We reserve the right to close this vacancy early if we receive a high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Head of UK Programmes Grants and Programmes Contract: Fixed term to 31st May 2025 (maternity cover)
Hours: 35 hours per week - open to part time/ flexible work discussions.
Salary: £55,000 - £60,000 per annum Location: Anchored to London office, Southwark, 1-2 days a week. Flexibility to work from other Carers Trust’s offices around the UK when needed.
Head of UK Programmes is the senior lead on UK-wide grants and programmes, working closely with nation teams and fundraising to shape and deliver a sector leading portfolio of programmes that is evidence informed, and evidence generating, catalysing positive change for carer organisations and unpaid carers. This role requires an established social sector leader who is adept at demonstrating internal and external leadership,
You will be detail oriented and logical to provide robust programme quality and assurance expertise, yet equally comfortable to lead the organisation externally too. You will be passionate about positioning Carers Trust’s programmatic offer as relevant and additive, drawing on emerging and best practice from across our network of 126 carer organisations.
As a seasoned programmes professional your leadership accountability for UK Programmes spans from development through to implementation and you will work closely across the nations to steward and role model a joined up approach across Carers Trust’s programme cycle, leading to meaningful and coherent programming.
The role holder will instill a learning and continuous improvement culture across the programmes and impact community, to ensure that programmatic learning is used to inform our network offer, evolving research agenda and influencing activities. The post holder will lead a UK programmes team, and be able to work thematically on programmes for carers of all ages and will be comfortable with a matrix management approach to nation-specific programmes teams. The UK programmes team will vary in size according to the volume and complexity of Carers Trust’s programmes portfolio