Fundraising jobs in London

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We are looking for an ambitious and collaborative Senior Individual Giving Manager to drive and grow our rapidly expanding individual giving programme through our sector leading digital mobilisation programme, exciting investment in supporter acquisition and continuously improving supporter journeys.  For more detailed information on the role, please download the attached pdf Job description.

Closing Date: 16-Aug-2026 23:30 Interview Date: w/c 24th August 2026

Please read the following carefully before making your application:

Then all you need to do is send your CV and write a covering letter explaining why you want the job and how your skills and experience make you the right person for the role. Please specify in the application which role you are applying for.

• For further information on pay and employee benefits please visit our careers page on our website
• As a UK based position, candidates must have the right to work in the UK
• We welcome applications from all sections of the community and we encourage as broad a range of candidates as possible. If you need any additional support to help you through this process, please let us know (contact details in the job pack)
• Due to the high volume of applications, we receive, we will only contact shortlisted candidates, within two weeks of the closing date Unfortunately, we cannot provide individual feedback

Ambition Aspire Achieve is seeking an exceptional, values-led Chief Executive to lead our much-loved children and young people’s charity into its next chapter.

This is a rare opportunity to lead a practical, relationship-based and strongly rooted Newham charity that makes a real difference to children, young people and families facing disadvantage, vulnerability, SEND, disability or risk.

Founded in 2016 by Kevin Jenkins OBE, Ambition Aspire Achieve has grown from a small number of projects at the Terence Brown Arc in the Park into a well-established charity working across Newham. Today, AAA supports nearly 1,000 children and young people each year through its hubs, with many more reached through outreach, schools-based work and community programmes.

Our work is grounded in the belief that every child and young person should be able to enjoy their childhood, overcome barriers, build confidence and develop the skills and self-belief to achieve positive futures. We deliver a broad programme of support including after-school clubs, holiday programmes, youth clubs, SEND activities, mentoring, outdoor learning, sports, family days, residentials, detached youth work, schools-based youth safety work, community events and targeted family support.

This is an exciting and important moment in AAA’s journey. Following a period of growth, the charity is now focused on consolidation, quality and long-term sustainability. We are financially stable, well regarded and deeply rooted locally, with strong relationships across funders, schools, corporate partners, local agencies and community organisations.

The next Chief Executive will provide clear, steady and values-led leadership, working closely with the Chair and Board of Trustees. They will lead and support the staff team, strengthen organisational sustainability, maintain and develop partnerships, champion safeguarding and inclusion, and ensure children and young people remain at the heart of every decision.

As AAA does not currently have a dedicated senior fundraising post, the Chief Executive will also play a central role in securing and maintaining the income needed to sustain and develop the charity’s work. This will include trusts and foundations, statutory funding, corporate partnerships, individual donors, appeals and wider supporter engagement.

We are looking for someone who can combine strategic leadership with practical operational understanding. You may already be a Chief Executive, or you may be an experienced senior leader ready to step into your first Chief Executive role. What matters most is your ability to lead with clarity, care and resilience; build trusted relationships; secure income; uphold strong governance; and keep AAA’s values at the centre of how the charity works.

AAA’s values are Committed, Caring, Collaborative and Creative. We are looking for a leader who can live these values, promote a positive and inclusive culture, and help ensure AAA remains strong, responsive and ambitious for the children, young people and families who need us most.

This is not a turnaround role, but it is a significant leadership opportunity. The successful candidate will inherit a respected and impactful charity with strong foundations, while also leading it through a more challenging external funding environment and into its next phase of development.

Use your relationship-building and business development skills to help ensure no older adult is left behind by technology.

Tech Club is looking for a warm, persistent and commercially minded UK Partnerships Lead to develop partnerships with organisations that support older adults.

Our practical online sessions help older people use smartphones, WhatsApp, video calling, online services, AI and other everyday technology with greater confidence and independence.

We now want to expand our reach by working with organisations such as:

• Charities supporting older people
• Care providers and care-home groups
• Housing associations and retirement communities
• Community and voluntary organisations
• Local authorities
• Membership organisations
• Digital-inclusion programmes

The opportunity

You will identify suitable organisations, open conversations with decision-makers and develop relationships that lead to annual Tech Club partnerships.

Our anticipated organisational partnership is worth approximately £10,000 per year, giving the right person the opportunity to earn substantial commission from each successful agreement.

This is a self-employed, commission-only opportunity with:

• Flexible hours
• Remote working
• A substantial commission on each partnership secured
• Estimated annual earnings of £30,000 to £75,000, based on results
• No upper limit on earnings

There is no fixed salary or guaranteed income. This opportunity is most suitable for someone who is comfortable developing their own pipeline and being rewarded directly for the results they achieve.

What you will do

• Research and identify promising partnership opportunities
• Approach senior decision-makers by telephone, email, LinkedIn and through your existing network
• Arrange and lead introductory meetings
• Understand each organisation’s needs
• Present Tech Club as a valuable service for its members, residents, clients or service users
• Develop proposals with the Tech Club team
• Follow opportunities consistently from first contact through to agreement
• Build a healthy and sustainable pipeline of prospective partners
• Represent Tech Club warmly, professionally and credibly

Who we are looking for

You may have experience in:

• Business development
• Organisational partnerships
• Charity partnerships
• Fundraising
• Membership sales
• Care, housing or community services
• Selling services to organisations

You will ideally be:

• Confident opening doors and starting conversations from scratch
• Persistent without being pushy
• Warm, empathetic and trustworthy
• Commercially aware and comfortable discussing substantial annual agreements
• Organised and self-motivated
• Able to manage your own activity and follow-up
• Passionate about digital inclusion and improving the lives of older adults

Existing contacts in the charity, care, housing, community or older-adult sectors would be extremely valuable, although they are not essential for someone with a strong track record of creating new opportunities.

Why join Tech Club?

This is an opportunity to combine commercial success with meaningful social impact.

Every organisational partnership you secure can help hundreds or thousands of older adults feel more confident, connected and independent.

You will work directly with the Tech Club founders and play an important role in shaping our UK organisational partnership programme from an early stage.

Working arrangement

• Remote, UK-based
• Flexible hours
• Self-employed contract
• Commission only
• Uncapped earning potential

How to apply

Please apply with your CV and a short covering note explaining:

• Why this mission interests you
• Your relevant sales, partnerships or business development experience
• The types of organisations you have previously worked with
• How you would approach securing the first partnerships for Tech Club
• Why a commission-only, results-led opportunity suits you

Location note:please see location information below - we actively encourage applications from people across Europe, and a relocation package is available for candidates moving to either country if necessary.

Lead the strategy and team behind Europe’s push for protein diversification.

The Good Food Institute Europe (GFI Europe) is a nonprofit think tank at the forefront of the movement to transform meat production in order to solve some of the world’s biggest problems, from climate change and global hunger to antibiotic resistance and animal suffering. Our vision is a thriving world, fed sustainably.

With a nonprofit entity in Belgium, a branch in the UK and colleagues working from seven other countries that make up GFI Europe, we are also part of an international network of affiliates. We advance the science, policies and investment needed to make plant-based, cultivated and fermentation-made meat delicious, affordable and accessible across Europe. Please check out the rest of our website, our 2025 Year in Review and our 2025 Europe highlights blog post to find out more about who we are and what we do.

We are looking for an Executive Director to lead GFI Europe’s strategy and team, play a key role in shaping and advancing GFI’s global strategy, and foster the relationships and organisational strength needed to accelerate the shift towards a resilient and sustainable food system.

How you will make a difference 

You will have high responsibility and high impact. Reporting to, and appointed by, the Board of GFI Europe, you will lead a ~50-person team working from nine European countries. 

You will:

• Enable strategic focus:

  • Align the team around a clear and compelling organisational direction that aligns with the GFI network’s mission and theory of change.

  • Translate organisational direction into high-level priorities in collaboration with GFI Europe’s Leadership Team.

  • Ensure Europe’s strategic decisions are made well – soliciting the right input from the right people, preserving autonomy in areas of specific expertise, and making decisions when organisation-wide trade-offs are required.

  • Take ultimate responsibility for maximising outcomes and impact in pursuit of our mission.

• Provide leadership to the team:

  • Empower, develop and inspire a high-performing, people-centric team. 

  • Lead GFI Europe’s Leadership Team, formed of six department heads, ensuring they continue to function on a ‘first-team’ basis to achieve organisational objectives. 

  • Champion and uphold a values-driven culture built upon transparency, autonomy, collaboration, accountability, and psychological safety. Champion the integration of diversity, equity and inclusion into the team’s day-to-day work.

• Represent GFI Europe in GFI’s international network:

  • Participate in international strategic and coordination workstreams as a member of GFI’s Regional Leadership Group, comprising GFI’s affiliate leads.

  • Act as the primary liaison between GFI’s affiliates and European teams on strategies, processes and goals. Ensure the Europe team can successfully connect with, influence, support and navigate a complex international network, including global workstreams such as fundraising and impact reporting.

  • Participate in discussions about global strategy and resource allocation so as to maximise GFI’s overall mission impact, including communicating GFI Europe’s strategy, resourcing needs and contributions as part of the international GFI network.

• Represent GFI Europe in front of donors and external stakeholders:

  • Work closely with global and Europe-based fundraising teams to help ensure GFI achieves its fundraising goals.

  • Build and maintain strong relationships with donors, prospective supporters and key stakeholders.

  • Serve as a public representative of, and spokesperson for, the organisation by speaking at conferences, events, and with the media. 

• Oversee organisational health:

  • Ensure strong governance, legal compliance, financial sustainability and reporting in partnership with the Board and the Head of Operations. 

  • Be the main legal representative of the organisation, reviewing and signing all legally relevant agreements and organisational documents.

• Perform other duties as appropriate.

Core capabilities needed to succeed in this role:

• Mission alignment. A passion for GFI’s philosophy and mission.

• Strategic judgement. Strong analytical skills and sound judgement, being able to absorb and process a range of types of information, understand the activities that GFI undertakes, and provide leadership and guidance to team members. You have the experience and ability to make strategic trade-offs across projects, functions, teams, countries/regions, programmes, etc – weighing resource allocation, prioritising impact, and communicating those decisions clearly and inclusively to stakeholders. 

• Thoughtful leadership. You align teams behind a clear and impactful vision. You know when to persevere and when to change course, and have led people, both directly and indirectly, to deliver impact. You trust the people closest to the work to make decisions, and you address hard topics when they truly matter. You own mistakes and make a genuine effort to learn and grow from them. You are intentional about remote leadership.

• Understanding the wider context. You can make sense of the political, economic and cultural forces shaping Europe’s food system today and are adept at drawing on patterns and ideas from outside our field to identify possible implications for GFI Europe’s next move. 

• Excellent people skills. High emotional intelligence and an ability to diplomatically engage across perspectives, being able to build and maintain trust with colleagues and stakeholders across multiple cultures, viewpoints and needs within Europe and beyond. 

• Financial literacy. Skilled at overseeing substantial financial resources, including partnering with the operations team on resource allocation. You have held accountability for a significant organisational budget and can interpret financial data to make sound, well-informed decisions.

• Fundraising acumen. You understand how GFI’s strategy, culture, and mission impact shape the organisation’s ability to raise funds and steward donors, and you’re enthusiastic about partnering with the fundraising team to make this happen. You bring an understanding of the philanthropic sector and donor relationships, or of fundraising in other sectors (eg, the private sector or government), while deferring to the fundraising team’s expertise on how donor relationships are best managed.

• Strong communication skills. An ability to convincingly articulate and explain our mission and work and to represent the organisation in the media, with programmatic stakeholders, and with donors. Comfort adapting your tone and message for different audiences across diverse cultures, and excellent verbal and written English skills.

• Flexible approach to work. We estimate that travel will account for approximately six weeks of the year. This will likely consist of two GFI Europe team-wide retreats (3-5 days each), one leadership retreat (2-3 days), other sporadic trips generally lasting 1-3 days, and occasional longer trips of approximately 5-7 days (for conferences and donor or partner meetings across Europe and internationally). In addition, you will need occasional flexibility in your working hours to accommodate coordination with other affiliates around the world.

• Integrity. You do what you say you’ll do, and are discreet when handling confidential information.

It would be an advantage to have the following, though none are prerequisites:

• Sector familiarity. Familiarity with or experience working in the food system, alternative proteins or an adjacent sector in Europe.

• Impact leadership. Strong knowledge and/or experience of being part of the leadership team of a nonprofit, think tank or other social impact-focused organisation.

• Governance and compliance experience. Experience with legal representation and board reporting, and/or experience working on nonprofit compliance, especially in Belgium.

• Fundraising partnership experience. You’ve contributed to fundraising in a supportive capacity – whether managing a fundraising function, advising on donor and prospect strategy, joining donor conversations alongside a development team, or shaping fundraising strategy at an executive level.

• Network experience. Experience working in one or more network models (eg, affiliate or franchise-style, federation, confederation, etc).

• Languages. The ability to work in European languages in addition to English.

The Fine Print:

• Terms of employment: Full-time (flexible hours), permanent. 

• Location: This role can be based in either Belgium or the United Kingdom, where GFI Europe has established entities and where you must have the right to work. We actively encourage applications from people across Europe, and a relocation package is available for candidates moving to either country if necessary.

  • Relocation support will be provided with a budget of up to £8,000 in the UK or €8,700 in Belgium, which can be used for transport, temporary housing, and other relocation expenses deemed necessary.

• Salary and benefits: The salary and benefits packages for all of our roles are researched and benchmarked based on similar nonprofit roles in the country/location of hire. 

  • Belgium: €7,900-€8,900 gross monthly salary (€109,925-€123,907 annually including 13th month and holiday pay).

    • Plus benefits including home-working allowance (if applicable), meal vouchers, eco vouchers, and professional development allocation.

  • United Kingdom: £90,500-£104,000 gross annual salary.

• You can read more about our wider benefits offering on our website. 

• Right to work requirements: The successful candidate must, by the start of the employment, have permission to work in the country where they are based for the role, and be able to travel within the EU and internationally.

• Application Deadline: 13 September 2026, 11.59pm CEST. We will get back to all candidates after that date, no matter the outcome of their application.

• Right to work requirements: The successful candidate must, by the start of the employment, have permission to work in the country where they are based for the role, and be able to travel within the EU and internationally.

Salary: £38,000 - £42,000
Contract: 6-month FTC
Location: London Hybrid
Closing date: ASAP
Benefits: Hybrid working, generous annual leave, pension contribution

We have a great opportunity for a Senior Direct Marketing Executive working for a international charity. The organisation is entering an exciting period of growth and innovation within its supporter engagement programme. The opportunity to lead the development and delivery of trading, regular giving and lottery programmes, helping to grow supporter engagement, retention and income through data-led and supporter-centric marketing activity.
As part of this exciting role, you will lead the growth of an established online shop and trading portfolio, developing engaging multi-channel campaigns and supporter journeys that increase sales and long-term loyalty. You will also manage end-to-end marketing activity across trading, regular giving and lottery products, using audience insight, testing and performance data to optimise results.
To be successful as the Senior Direct Marketing Executive you will need:

• Proven e-commerce experience, including developing and growing an online shop through successful multi-channel marketing campaigns.
• Experience creating and optimising customer/supporter journeys using insight, testing and data to drive engagement, retention and income growth.
• Strong campaign management experience with the ability to analyse performance, identify opportunities and deliver measurable results.

If you would like to discuss this role with us please email your CV to [email protected] or contact us and quote the reference 3039AJ.

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.
We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.
If enough applications are received the charity reserve the right to end the application period sooner.
 

This is an exciting opportunity to lead a respected and well-established charity with deep roots in the communities we serve. Jigsaw4u has a strong reputation and dedicated staff and volunteers.

As CEO, you will provide strategic, operational and cultural leadership, working closely with the Board of Trustees, staff, volunteers and partners to ensure the delivery of high-quality services.  You will drive our strategic priorities, strengthen financial sustainability, build effective partnerships and foster an inclusive, high-performance culture.

We are seeking a values-driven leader who can inspire confidence, champion collaboration and innovation and deliver meaningful outcomes for children, young people and families.

Salary: £33,300

Contract type: Permanent
Hours: Full-time, 37.5 hours per week, with the opportunity for flexible working hours
Location: London/hybrid (minimum two days per week in the London office)
Reporting to: Head of Events & Engagement

HOW TO APPLY

Please submit an anonymised CV and covering letter (please remove any identifying details such as name, address, or photos) by midnight 25th August 

In your covering letter, please demonstrate your motivations for applying for the role, how the position aligns with your career plans, and the experience (professional, voluntary, or lived) that makes you a strong fit for the role in line with our values and the criteria outlined in the job description.

We encourage candidates to ensure their responses reflect their own skills, experiences, and personal voice. If AI tools are used, candidates should also explain how and why they used them.

INTERVIEW STAGES

The selection process will consist of three stages (dates will be confirmed with shortlisted candidates):

• First-round interview – w/c 7th September

• Second-round interview – w/c 14th September

Candidates will be asked to complete a short task related to the role. This will take no more than two hours to complete.

ABOUT THE ROLE

We are seeking a highly organised, proactive, and detail-oriented Events and Engagement Coordinator to provide excellent operational support to the Engagement Directorate to enable Mission 44 to build meaningful funder relationships and deliver impactful experiences. 

The role sits at the intersection of the donor experience, events and supporting the functionality of the wider, newly established Engagement Directorate. It will have two priorities: to provide administrative and operational support across the team, including to the Chief Engagement Officer, and support the Events and Engagement team to execute first-class events.

This role is ideal for someone looking to develop their career in a fast-paced, mission-driven environment. A successful candidate will enjoy bringing structure, organisation and effective processes to a busy team. They will have high attention to detail, a can-do attitude, and a rigorous approach to project and task management.

ROLES AND RESPONSIBILITIES

EVENTS COORDINATION (60%)

• In collaboration with colleagues support the planning and delivery of Mission 44's events, including fundraising and stewardship dinners, receptions and roundtable discussions, as well as trackside hospitality and donor experiences. 

• Manage invitations, RSVPs and attendee communications, acting as a first point of contact for events attendees, providing exceptional customer service. 

• Coordinate event logistics, including venue bookings, catering, accessibility requirements and wider production supplier management.

• Support the preparation of live event materials, briefing packs, attendee lists and run sheets.

• Support the wider Fundraising team with securing sponsorship, ticket sales, and securing auction items. This includes production of targeted collateral for outreach. 

• Work closely with the Fundraising Data and Operations Manager to ensure that events and donor data is updated accurately and in a timely manner to our CRM system (Virtuous). 

• Work closely with the Communications Team to ensure events materials are aligned with brand and messaging. 

• Provide on-the-day event support, including registration, stakeholder hosting and logistics management.

• Support the production of  post-event evaluation, feedback collection and reporting.

ENGAGEMENT TEAM OPERATIONS (40%)

• Coordinate internal team meetings, workshops and planning sessions.

• Schedule meetings and support diary coordination for internal team meetings, and select high-level funder meetings for the Chief Engagement Officer. 

• Prepare agendas, take minutes and track actions arising from meetings.

• Arrange domestic and international travel, accommodation and itineraries for team members and guests.

• Support budget tracking, purchase orders and expense administration.

• Maintain team trackers, project plans and operational documents on Monday. com 

• Act as a key point of contact for administrative and operational enquiries.

• Ensure data quality and compliance with organisational processes with the Fundraising Data and Operations Manager. 

ABOUT YOU: SKILLS AND EXPERIENCE

ESSENTIAL

• Experience supporting the planning, coordination and delivery of events, with a strong interest in developing a career in event management.

• Proven ability to manage multiple priorities and maintain a high standard of work in a fast-paced environment.

• Excellent attention to detail, with a commitment to delivering accurate, high-quality work and exceptional participant experiences.

• Experience drafting event communications and managing guest lists, registrations and attendee information accurately.

• Experience maintaining accurate records within CRM or database systems, including data entry, data cleansing and reporting.

• Strong communication and stakeholder management skills, with experience liaising with colleagues, suppliers, venue partners and external stakeholders to support successful event delivery. 

DESIRABLE 

• Proven experience supporting special events for HNWIs, corporate prospects and donors. 

• Basic skills using design tools such as Canva. 

• Project management qualification such as Agile, PRINCE2 or Scrum. 

• Experience of working with young people and embedding safeguarding policies in event delivery. 

• Experience of working within an international setting. 

• Experience of working within Formula 1, Motorsport, STEM or Education. 

PERSONAL QUALITIES: 

• Passionate about young people: You are deeply committed to Mission 44’s vision of supporting young people from underrepresented backgrounds to thrive in education and employment.

• Committed to excellence and delivery-focused: You’re skilled in managing multiple deadlines simultaneously, meeting these deadlines, and ensuring high-quality execution.

• Detail-driven: You enjoy being in the details, accurately tracking actions, performance indicators, and ensuring that branding is maintained to a high standard throughout your work. 

• A collaborator: You love working across portfolios and internal functions. You will work closely with all members of the engagement team to provide operational support.

• Proactive critical thinker: You find gaps in ways of working and create quick solutions before others even notice.

• Flexible, adaptable, resilient, and very calm under pressure: Mission 44 is a fast-moving start-up, and you thrive in that environment. You embrace change, adjust priorities on the fly, and pivot when needed - always maintaining focus, resilience, and a solutions-oriented mindset.

As Supporter Care Coordinator, you’ll be the first point of contact for people engaging with our three charities: Guy’s & St Thomas’ Charity, Evelina London Children’s Charity, and Guy’s Cancer Charity. You’ll play a key role in delivering excellent service, managing a wide range of enquiries from supporters—whether they’re donating, fundraising, or simply seeking information.

The role requires you to become highly knowledgeable about activities across our three charities, engaging with internal teams and maintaining a positive, helpful presence in all interactions.

You’ll handle supporter enquiries across various communication channels, ensuring timely responses within our service level agreements. From processing donations and managing complaints to maintaining accurate records in the fundraising database (Raiser’s Edge), you’ll help ensure a smooth, efficient experience for every supporter. You’ll also be helping to manage relationships with external suppliers, making sure they deliver on our high standards of supporter care.

This is an ideal opportunity for someone who enjoys solving problems, values attention to detail, and thrives on building relationships. We’re looking for someone who is up for getting involved with all areas of  fundraising with the drive to make things run just that bit smoother. Whether it’s improving how we manage enquiries about our events or making sure donors get a special thank you. This role needs someone who is proactive about providing the best experience for our supporters and can build great relationships with the team to do so.

The Team
The role is within the Individual Giving, Legacies & Supporter Care team. The team is led by a Head of
Individual Giving who manages these vital areas of public fundraising. This role will be managed by the  Supporter Care Manager.

Key Relationships
Internal: All fundraising teams, Funding Team, Gift Processing, Fundraising Database, Legal and Compliance, Digital, Marketing and Communications.
External: Fundraisers and donors (the public), Guy’s and St Thomas’ Hospital trust staff, Agencies operating face to face fundraising, fulfilment agencies, events operations agencies

Key Responsibilities

Supporter Enquiries & Communication

• Act as the first point of contact for supporters via email, telephone, voicemail and post, delivering warm, professional and responsive customer service across all our charity brands.
• Triage and respond to a wide variety of enquiries – from donations and event registrations to complaints and requests – within a 48-hour timeframe, in line with our service level agreements.
• Engage with supporters with empathy and kindness, helping to build long-term relationship and positive experiences.
• Handle sensitive requests such as cancelling or amending regular gifts, updating contact preferences, and allocating donations to specific funds.
• Manage and escalate complaints appropriately, ensuring they are logged accurately in Raiser’s Edge and resolved in line with our policies and timelines.
• Liaise with third-party agencies, particularly face-to-face and door-to-door fundraising partners, to ensure prompt resolution of supporter issues and flag delays or concerns to relevant internal teams.

Donation Processing & Database Management

• Process donations received over the phone, ensuring secure handling and accurate entry into the database.
• Update and maintain supporter records in Raiser’s Edge CRM, recording all communications and actions taken.
• Work closely with the Gift Processing team to ensure timely thanking of donors and that all relevant correspondence is correctly documented.
• Respond to specific donation-related requests, such as Gift Aid updates, tribute gifts, or restricted fund allocations, with care and accuracy

Process Management & Operational Support

• Manage and improve core Supporter Care processes, ensuring team documentation, templates, and workflows are regularly reviewed and kept up to date.
• Use mapping tools like Mural and Visio to visually present processes.
• Lead on the upkeep of supporter communication tools, including templated responses, acknowledgement letters, and postal receipts.
• Maintain operational systems such as the franking machine and oversee supplies of stationery, packaging, and materials used across the team.
• Handle briefing documents from fundraising and funding teams, ensuring necessary updates to processes and supporter care materials are implemented.

Insights, Reporting & Continuous Improvement

• Collect both quantitative (e.g. response times, enquiry volumes) and qualitative (e.g. supporter feedback) data to measure Supporter Care performance and help to identify areas for improvement.
• Contribute to quarterly reporting exercises, including complaint analysis and supporter experience metrics.
• Share supporter stories, feedback and ideas with the wider fundraising and supporter experience teams to help shape more meaningful engagement.

Collaboration & Cross-Team Working

• Build strong, effective relationships with internal teams including Gift Processing, Data, Public Fundraising and Funding & Impact to align supporter care practices and ensure a seamless supporter journey.
• Support teams across the organisation by offering advice, collecting requirements for process improvement, and helping them meet supporter response timeframes.
• Provide stewardship support to teams as required, such as posting in Facebook groups, doing thanking calls, writing thank you cards or helping with other new campaigns/appeals.
• Develop and maintain relationships with key external suppliers to ensure supporter care standards are upheld across all third-party touchpoints.

Charity Representation & Team Culture

• Contribute actively and preparedly to team meetings, share insights, support colleagues with ad hoc tasks and cover when needed.
• Participate in our monthly and weekly team meetings, showing a collaborative and enterprising spirit in discussions and looking for opportunities to explore new areas of our work.
• Take ownership of your professional development with support from your manager, and uphold the charity’s values of diversity, equity and inclusion in all aspects of your work.
• Stay up to date with the work of the charity and the hospital Trust, demonstrating genuine interest and commitment.
• Represent the charity in-person at supporter engagement activities, stalls and events held on hospital sites.
• Support major fundraising events such as the London Marathon and the annual Abseil, often outside regular working hours, by engaging with participants and enhancing their supporter experience.

Role responsibilities are not exhaustive, and you would be reasonably expected to take on wider tasks that are commensurate with the level of your role

Skills, Knowledge and Expertise

Skills, Abilities, and Attributes

• Strong organisational skills, with experience managing a busy workload in a fast-paced environment and effectively balancing multiple priorities throughout the day.
• Excellent communication skills, both verbal and written, with confidence engaging a wide range of people on the phone, in writing and in person.
• Ability to triage and prioritise a wide variety of enquiries within SLA timeframes (48 hours)
• Excellent Customer service skills with a warm, professional, and responsive manner and an ability to engage with supporters with empathy and kindness, building long-term relationships
• Sensitivity and discretion when handling delicate requests
• Complaint handling and de-escalation skills
• Strong relationship-building skills, both internally (cross-team) and externally (with agencies/suppliers)
• Accuracy and attention to detail 
• A positive, inquisitive, proactive and solutions-focused mindset, with a willingness to share learning and contribute to a culture of continuous improvement.
• Collaborative and adaptable, with a passion for solving problems and working across teams to support shared goals.
• Willingness to support new initiatives and take on new challenges, including occasional out-of-hours support at key events.
• Commitment to diversity, equity, and inclusion
• Self-motivation and ownership of professional development

Knowledge, Experience, and Qualifications

• Experience in a customer service role within a busy team environment
• Experience managing high volumes of calls and emails
• Understanding of complaints handling procedures and service level agreements
• Experience using a CRM database, ideally Raiser’s Edge or Salesforce 
• Experience managing administrative or financial processes securely and accurately
• Experience working with or managing relationships with third-party agencies 
• Strong IT proficiency, particularly in Microsoft Office (Excel, Word, PowerPoint) and a willingness to adapt to new digital systems and tools
• • Experience working cross-functionally with teams 
• Experience contributing to reporting and performance metrics

Benefits

• Contributory Pension
• Annual health and wellbeing personal allowance
• Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
• Health and wellbeing programme that offers optional free yearly health check-ups.
• Support for healthy eating via fruit bowls and onsite lunch facilities. 
• Agile working, flexible hours, and supportive IT kit. 
• Shower facilities and bike lock area. 
• Generous annual leave (27 days + bank holidays)
• Subsidies for glasses
• Employee Assistance Programme

Are you a curious and analytical individual, who has a great eye for detail? This role is a brilliant opportunity to learn how a charity operates. Wycliffe Bible Translators is one of the most exciting Christian charities to work for. We are a dynamic organisation with a big vision – a world where everyone can know Jesus through the Bible. You will join an operational team that provides essential support—delivering a real impact for our fundraising colleagues, our supporters, and our overall mission.

Salary: £26,000 - £29,000 + benefits

Location: Home based or the option of a desk at our Oxford office.

Terms of Appointment: Full-time (37.5 hours per week). Permanent. 

Closing date: Thursday 27 August at 9am

Interview date: Interviews will be held in Oxford on Thursday 10 September

Benefits:

• 33 days’ annual leave, including bank holidays (pro-rata)
• Employer pension contributions up to 7.5%
• Fully employer-funded life assurance
• 24/7 employee assistance programme
• Tax-free home-working allowance
• Family-friendly employer
• Monthly in-person team days in Oxfordshire or the Chilterns (expenses covered)
• Hot-desking facility at Oxford office
• Fully paid-for professional development opportunities

Key responsibilities:

• Producing data to ensure our mailings go to the right people on time
• Communicating data to inform decision making
• Data quality and database management 
• Salesforce Development & support

It is an occupational requirement of this role that you have a clear, personal commitment to the beliefs set out in our Statement of Faith and Doctrinal Position Statement. 

To apply, visit our careers site and complete the short online application, attaching your CV and a covering letter (no more than two pages) summarising why you’re applying, how you meet the person specification, and telling us about your personal Christian journey and church involvement.

The Supporter Care Manager manages and leads the Supporter Services function to provide an exceptional service to our supporters, from initial contact through the whole of their supporter journey, including thanking, welcome and upgrade calls to exemplary complaint handling. The Supporter Care Manager ensures the day-to-day operations of the Supporter Care team are completed within agreed timeframes and to the highest of standards. This role continually reviews and challenges the function’s processes to identify improvements and efficiencies in order to continually improve our supporter offer and ultimately increase fundraising income and donor retention. 

Key Responsibilities

Communication and networking 

• Deliver an exceptional service to our supporters from initial contact through to thanking, responding to enquiries in a timely and effective way. 
• Develop and maintain excellent internal relationships to represent the Fundraising department effectively and credibly in person, and in all correspondence with supporters. 
• Manage the relationship with our external suppliers who manage the fulfilment of appeal-led gifts and Direct Debits. 
• Ensure our suppliers are meeting Service Level Agreements (SLAs) and be prepared to hold them to account for any discrepancies or failings to meet SLAs. 
• Build good professional relationships with key stakeholders across the Foundation. 
• Communicate technical and financial information clearly to colleagues and external stakeholders and investigate non-routine queries.
• Work with Fundraising teams to ensure all fundraising activity is briefed into Supporter Care to enable delivery. 
• Maintain sector knowledge, keeping up to date with developments in best practice. 

Team management  

• Line management responsibility of the Supporter Care Coordinator. 
• Maintain a high-performing operational function, managing the Supporter Care functions workload to answer all supporter enquiries through post, email and phone within agreed SLAs and to the highest possible standard. 
• Ensure the Supporter Care Coordinator is fully trained, provided with the information they require and offered development opportunities in the way of training and networking where possible and relevant. 
• Continually review and evaluate the remit of the function to identify any efficiencies that could be made. 
• Develop a culture to enable and empower the Supporter Services function to proactively identify opportunities to increase supporter value and improve our ways of working. 
• Support the Supporter Care Coordinator in the development of new guidelines, processes and procedures.  

Decision making, planning and problem solving 

• Act as an ‘early warning system’ to spot potential trends and enable the organisation to mitigate these risks and/or respond quickly to opportunities where required. 
• Use good judgement to prioritise requests based on criticality of tasks and relative importance of the supporter’s request, and escalate where required. 
• Use experience, initiative and judgement to solve predictable problems using initiative and creative vision to come up with solutions. 
• Run regular diagnostic reports from the database to ensure information is being accurately recorded and any errors picked up at the earliest opportunity. 
• Be prepared to change working practices in time for new fundraising regulations and communicate this to the team. 

Service delivery 

• Set team KPIs and manage team performance against them. This will include monitoring the performance of our external suppliers. 
• Maintain the CRM, creating and updating donor records to provide an accurate record of communications and contact. 
• Ensure all thanking is completed within agreed SLAs, providing personalised responses as required and develop response templates for the Gift Processing team for automated thanking. 
• Working with the Head of Individual & Legacy Giving to develop and lead a comprehensive programme of internally delivered welcome calls, telephone upgrades and conversion calls to our supporters. 
• Manage complex and non-routine requests from supporters and colleagues. 
• Regularly review and explore new systems and ways of working, seeking to continuously improve delivery. 

Analysis and research 

• Report back on complaints and incidents to both internal and external stakeholders, with details of the resolutions and plans to mitigate against this in the future.
• Role responsibilities are not exhaustive, and you would be reasonably expected to take on wider tasks that are commensurate with the level of your role.

Skills, Knowledge and Expertise

Skills, abilities, and attributes:

• Excellent project management skills. 
• Able to set objectives, measure performance and achieve ambitious KPIs. 
• Excellent interpersonal skills, able to build rapport and establish credibility quickly, tailoring style to a broad range of individuals at all levels. 
• Ability to gather, analyse and report on key metrics. 
• Excellent communication skills both written and verbal. 
• Able to be diplomatic and sensitive on the telephone (including dealing with angry or emotional callers at times). 
• Ability to work systematically and accurately under pressure. 
• Conveys enthusiasm and positive attitude, and able to inspire others. 
• Passionate about the fundraising causes supported by Fundraising. 
• Able to work on own initiative, make decisions independently, and think creatively and laterally. 
• Excellent team player willing to be flexible to support colleagues in a busy environment. 

Knowledge, experience, and qualifications: 

• Previous customer service experience. 
• Experience of Raiser’s Edge, or a relationship database. 
• Experience of managing and motivating the Supporter Care function. 
• Knowledge of fundraising operations.

Benefits

• Contributory Pension
• Annual health and wellbeing personal allowance
• Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
• Health and wellbeing programme that offers optional free yearly health check-ups.
• Support for healthy eating via fruit bowls and onsite lunch facilities. 
• Agile working, flexible hours, and supportive IT kit. 
• Shower facilities and bike lock area. 
• Generous annual leave (27 days + bank holidays)
• Subsidies for glasses
• Employee Assistance Programme

We are looking for a Supporter Engagement Manager to drive growth in the Individual Giving programme through a mix of acquisition and retention campaigns.

This is a hybrid role with 3 days a week in the North London office. The team can consider 4 or 5 days a week.

The Charity
A warm and collaborative hospice, with an incredible office in a beautiful nature reserve. The team are on site with patients and community they support and it is a warm, collaborative space. The team of 40 raise c£4.7m.

The Role:
With support from the Head of Supporter Engagement and the SE Officer, you would develop and deliver the annual Individual Giving programme including acquisition and retention activities.

With support, produce annual Individual Giving budgets and monitor performance against agreed targets on a rolling basis.

Manage the Door-to-Door Supporter recruitment campaign and the external F2F agency relationship.

Take responsibility for growing the Lotteries programme through a rolling programme of promotions to existing and potential Supporters.

Lead on digital campaigns to recruit and retain new supporters.

Line manage the Supporter Engagement Officer, who oversees primarily challenge events activities.

The Candidate:
Demonstrable experience of successfully managing Individual Giving and Supporter stewardship programmes and budgets.

Demonstrable experience of developing and delivering digital campaigns, supporter segmentation strategies and working with a CRM.

*Please note applications are being reviewed on a rolling basis.*

The hospice offer fantastic benefits including:

12 weeks full pay, followed by 14 weeks half pay. Paternity leave: 3 weeks full pay (statutory qualifying & length of service applies). Additionally, they offer five paid leave for miscarriage and two days for a partner.
Salary sacrifice scheme offering the opportunity to purchase a bike and accessories, with tax free payments spread over a period of time.
Employees with caring responsibilities entitled to two days paid carers leave, to support a dependant.
Flexible working opportunities are available to staff dependent on the Charity's needs.
Free local parking, and discounted lunches.
Each employee receives suitable training and development opportunities.
Life Assurance (Death in Service), equal to annual salary.
Blue Light card offering discounts at various popular brands and stores.
Up to 6% matched pension

IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you haven't been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

The Belay Foundation supports adoptive, kinship and special guardianship families raising children who have experienced early developmental trauma, often alongside neurodiversity. Founded in 2020 from lived experience, Belay offers something many families struggle to find elsewhere: practical, in-home support and expert guidance that’s genuinely trauma-responsive, delivered by people who understand what these families are living through.

This is an exciting opportunity to join us at a pivotal stage in our development. Over the past year, we have strengthened our services, systems and organisational foundations and developed ambitious plans for the future. As we continue to grow our reach and impact, we're looking for an experienced Communications and Engagement Manager to help tell our story, strengthen our profile and build meaningful relationships with the families, partners and supporters who make our work possible.

Working closely with our Chief Executive Officer, you'll lead our communications, marketing and stakeholder engagement activity, helping more families discover our services while supporting fundraising, partnerships and organisational growth. You'll also play a key role in embedding lived experience across our communications and engagement, ensuring the voices of families remain at the heart of everything we do.

This is a home-based role for two days per week (0.4 FTE), offering flexibility alongside the opportunity to shape a growing national charity. There may be potential to increase the hours over time, subject to funding, making this an exciting opportunity for someone who wants to grow with the organisation. This is a home‑based role, but applicants must be permanently based, and have the right to work, in the United Kingdom. For legal, tax, and operational reasons, we cannot consider applications from outside the UK.

If you're a creative and strategic communicator who enjoys building relationships, creating compelling content and using communications to drive social impact, we'd love to hear from you.

Please see the Candidate Application Pack for further details, including the full job description and the application/ interview process.

Are you an experienced professional with a passion for philanthropy and high-net-worth client management? Harris Hill are delighted to be working with a fantastic charity to recruit for the Senior Relationship Manager in order to manage a diverse portfolio of High-Net-Worth donors and Collective Fund accounts, overseeing the administration of their charitable giving.

You’ll apply your compliance and grant making expertise to support impactful philanthropy while working alongside a talented, entrepreneurial team. This role offers an exciting opportunity to influence wider organisational initiatives and grow your career in a fast paced, mission driven environment.

As a Senior Relationship Manager you will:

• Manage complex Donor Advised Fund and Collective Fund clients with a strong focus on client service.
• Handle financial administration, including bookkeeping, reconciliation, and payments.
• Ensure all activities comply with UK charity law and regulatory standards.
• Liaise effectively with clients, intermediaries, and third party providers.
• Support process improvements, team development, and external communications.
• Represent the organisation at events and networking opportunities.

To be successful, you must have experience:

• Significant experience in grant making and compliance within the charity sector.
• Proven track record in relationship management, ideally with HNW/UHNW clients.
• Exceptional communication and client stewardship skills.
• Strong organisational abilities and attention to detail.
• Proficient in Microsoft Office and comfortable handling sensitive data.
• Proactive, solution oriented, and able to thrive in a fast moving environment.

Salary: £48,000- £50,000 per annum

Contract type:Full-time, permanent

Location- London, hybrid working

Closing date: On rolling basis

Interview: TBC

Recruitment process: Cv and Supporting Statement to

If this sounds like you, then please do get in touch ASAP!

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Supporter Engagement Manager

£38,709pa + excellent benefits

Woking, Surrey GU21 4LL / Hybrid Working (minimum 40% in person collaboration per month)

Please note, this is a fixed-term role linked to a maternity cover, ending no later than June 2027. Due to the nature of the contract, it may end earlier if the substantive postholder returns sooner than expected, subject to the notice arrangements set out in the contract.

Join us at WWF-UK – Supporter Engagement Manager

About the role

We’re excited to be recruiting a Supporter Engagement Manager to help WWF-UK build stronger, longer-lasting relationships with our supporters.

Sitting within the Supporter Retention team, you’ll help shape and deliver supporter journeys for some of WWF-UK’s key regular giving products, including Junior Adoptions and Go Wild Junior Membership.

You’ll be responsible for planning and delivering engaging supporter communications across digital, direct mail, telemarketing and other channels, making sure every interaction feels relevant, valuable and connected to the impact of our work.

Working closely with the Senior Supporter Engagement Manager, Supporter Engagement Editor and colleagues across digital, content, supporter care and fundraising, you’ll help develop campaigns and journeys from initial idea through to delivery, evaluation and improvement.

You’ll use insight, data and supporter feedback to understand what is working, identify where journeys can be improved and test new approaches that strengthen engagement and retention. You’ll also keep an eye on trends, competitor activity and new opportunities, helping WWF-UK continue to evolve its fundraising products and supporter experience.

This is a varied, hands-on role combining campaign management, content development, digital engagement, supplier management and performance analysis. You’ll coordinate activity across internal teams and external partners, manage budgets and timelines and make sure campaigns are delivered to a high standard.

You’ll also have the freedom to spot opportunities to surprise and delight existing supporters, creating timely and engaging moments that help strengthen their connection with WWF-UK.

We’re looking for someone who is organised, curious and motivated by understanding what makes supporters engage and stay connected. You’ll be comfortable managing detail and deadlines, working collaboratively across teams and using insight to continually improve the supporter experience.

Skills and experience

You’ll bring the skills and experience needed to succeed in this role, including:

Essential

· Experience working in fundraising, marketing, supporter engagement or a related area

· Experience planning and delivering direct marketing or supporter communications campaigns across more than one channel

· Experience working with digital marketing or digital supporter journeys

· Strong project management and organisational skills, with the ability to manage campaigns from planning through to delivery and evaluation

· Experience using data, insight or campaign results to assess performance and improve future activity

· Good numerical and analytical skills, including experience working with budgets, targets or KPIs

· Strong written and verbal communication skills, with the ability to work confidently with colleagues, suppliers and partners

· Experience coordinating input and feedback from different teams and stakeholders

· Experience working with external agencies, suppliers or production partners

· Strong attention to detail, with the ability to manage multiple deadlines and priorities effectively

· Experience working with CRM systems, databases or similar tools

· Ability to work independently, use initiative and identify opportunities to improve supporter journeys or ways of working

· Understanding of the importance of delivering a consistent, high-quality supporter experience

· Ability to work collaboratively and build strong relationships across teams

Desirable

· Experience working specifically within charity fundraising or supporter retention

· Experience delivering campaigns across direct mail, email, telemarketing and digital channels

· Experience developing or improving regular giving, membership or subscription products

· Experience working with print production and fulfilment

· Experience developing content or briefing creative work for supporter communications

· Experience testing and optimising digital journeys or communications

· Experience monitoring supporter or customer retention

· Knowledge of relevant fundraising, data protection and marketing regulations

· Experience supporting or coaching colleagues

· Experience representing an organisation through external fundraising or marketing networks

· An interest in WWF-UK’s work and a commitment to our mission

What we offer

We believe in rewarding our team with more than just a salary. Here’s what you can expect:

• Annual leave starting at 26 days a year pro-rated, rising one day each year to 31 days plus bank holidays

• Flexible working options, to support your work life balance

• 5% employer contribution to pension, rising to 10% with employee contribution

• Learning and development opportunities to help you grow

• Regular wellbeing initiatives to support your health and happiness.

This is a UK based contract, and you are required to have the Right to Work in the UK. Unfortunately, we’re unable to offer sponsorship and any offer of employment will be subject to evidence of your Right to Work in the UK.

This role is hybrid with a minimum 40% of your contracted hours spent at our beautiful UK head office, the Living Planet Centre in Woking, Surrey, where you’ll hot desk among trees and gardens.

About WWF-UK

We're a global conservation charity with millions of supporters and hundreds of projects around the world.

At WWF-UK, we’re bringing our world back to life. Protecting what’s left isn’t enough. We’re racing to restore nature and prevent catastrophic climate change. And it’s a race we can win with everyone’s help.

We’re courageous, passionate, and driven by science. For more than 60 years we’ve been at the forefront of global efforts to protect wildlife and the natural world. We work with integrity, collaboration and deep respect for those we partner with.

How to apply

Click the link to apply via our website. You’ll be asked to complete an application form and upload your CV and a supporting statement that tells us why you’ll be a great addition to WWF-UK.

Application closing date - 23/08/2026

Our Diversity Promise to You

At the heart of our mission is a simple truth: the planet needs everyone. That means you - in all your uniqueness, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or how you choose to express yourself.

We don’t do stereotypes. We work together with purpose, driven by passion and enhanced by respect, courage, and integrity. We pull together from all walks of life to fight for a better future, and we want you to feel supported every step of the way.

We’re proud to be a Disability Confident employer and are committed to creating an inclusive workplace where everyone feels they belong. We actively encourage applications from people of all backgrounds and identities.

So, if there’s anything we can do to make your application or interview experience more comfortable or accessible, just give our Talent Acquisition Team a shout via our website.

Safeguarding Commitment

Just as we celebrate diversity in all its forms, we are equally dedicated to creating a safe environment for every person we work with or encounter.

Our commitment extends to children, adults at risk, and individuals experiencing any form of vulnerability, whether temporary or permanent.

We proudly stand behind CAPSEAH (Common Approach to Protection from Sexual Exploitation, Sexual Abuse and Sexual Harassment) and put this commitment into action through clear policies, thorough training, and recruitment checks tailored to each role, which may include external vetting.

If you ever have a concern, however big or small, know that there are confidential channels ready to support you at WWF-UK. We promise to respond promptly and with care, because protecting every individual is at the heart of everything we do.