Fundraising operation manager jobs

About Local Voice and Healthwatch

Local Voice is an independent charity delivering Healthwatch services in Waltham Forest and Newham. Healthwatch gives local people a strong voice in shaping health and social care. We gather community insights, identify what is and isn’t working, support improvement, and represent people’s experiences to decision-makers.

About the role

We are looking for an experienced and organised Operations Manager to oversee the day-to-day delivery of Healthwatch Waltham Forest and Healthwatch Newham. You will manage operational activity, support staff and volunteers, maintain strong governance processes, and ensure that insight gathered from local people leads to meaningful improvements.

You will work closely with the Chief Executive and Advisory Groups in each borough and help shape annual work programmes based on evidence, engagement, and co-production.

What we are looking for

• Experience managing projects, teams, and budgets
• Strong organisational and problem-solving skills
• Ability to build relationships with statutory, voluntary and community partners
• Understanding of Healthwatch, community engagement, or health and social care
• Commitment to equity, diversity, and high-quality community insight

Full details are in the Job Description and Person Specification.

The Development Office at Oundle School is looking for Deputy Director of Development who will be instrumental in advancing our philanthropic goals and will support the management and running of its driven and friendly team.

THE ROLE

The Deputy Director of Development will play a key part in helping us achieve our philanthropic goals. This role provides a real opportunity to make a tangible difference: devising and shaping strategy, driving forward our stewardship and legacies programme, building key relationships with major donors, and working closely with the Director of Development on the next advances in this vital area of the school’s work.

This is an exciting opportunity for a dynamic relationship manager who is highly motivated, creative, and intellectually curious, with experience of working within a fundraising or relatable field. We are looking for a dedicated colleague who will enjoy working across a vibrant constituency within a beautiful architectural setting to deepen philanthropic relationships between the school and its alumni and parent body.

While this role is 40 hours per week, year round, we are open to discussion about working arrangements including hybrid working to attract a candidate who can help us achieve our ambitions.

THE SCHOOL

Oundle and Laxton Junior Schools have long been associated with the very best of modern independent education, especially boarding. The Schools take seriously their responsibility to pupils so that they can emerge as decent, open-minded adults; ambitious about what they can go on to achieve and contribute. Over 1400 pupils are on roll at the School, of whom 840 are full boarders. Academic results are steadfastly excellent. 

A team of around 800 staff, both academic and support, ensure an education of the highest standard is in place across the Schools with the efforts of the whole team focused on this fundamental aim.

LIVING IN OUNDLE

We are fortunate in our location at the heart of a beautiful market town. School and town are part of the same community and our pupils take their place within this community, not isolated from it. The town has a spirited cultural life, with an annual international festival, literature festival, and frequent performances of nationally touring shows at the School’s Stahl Theatre.

TO APPLY

Full details of the role, including hours of work and salary, can be found in the Job Description. If you are excited by this opportunity, please complete and return an application form and supplement to the application before the closing date.

Please note CV submissions cannot be accepted.

Application closing date: Wednesday 21 January 2026, 9am.

Interviews will take place week commencing 2 February 2026 and 9 February 2026.

Oundle School and Laxton Junior School are proud to be equal opportunity employers and we welcome applications from all. We aim to ensure that all applicants are provided with the same opportunities during the recruitment process, and we endeavour to comply with the duties placed upon us to make reasonable adjustments as prescribed by the Equality Act 2010. Should you need to request a particular adjustment to enable you to participate fully in the recruitment process, please ensure that this is made known, to the HR Department

Both Schools are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Applicants will be required to undergo child protection screening appropriate to the post including checks with past employers and the Disclosure and Barring Service.

Recruitment Agencies

The Corporation of Oundle School has an internal recruitment department, but where agency support is required, we will engage our trusted partners. Our adverts are intended to encourage direct interest from potential applicants, not recruitment agencies. Speculative CVs sent from sources other than directly from a candidate, will not be acknowledged or considered.

We are looking for a dynamic, values-led, strategic leader to drive our mission for migration justice and social work solidarity. The role entails oversight of the operations and strategy of the organisation, responsibility for financial management and fundraising, maintaining the health of the organisation and embedding anti-racist and anti-opressive values into every aspect of the organisation. 

As our Case Study Operations Manager, you’ll ensure British Heart Foundation (BHF) has a reliable, compliant, and clinically appropriate pipeline of patient stories to support campaigns, fundraising, media, and policy.

In this role, you’ll pivot our ‘Heart Stories’ function to operate as a service delivery team, acting as a casting agent for outward-facing teams.

The role will combine clinical literacy, system integration expertise, and workflow management to modernise the Heart Stories Library, reduce bottlenecks in sign-off, and deliver a better experience for both patients and internal customers.

Our vision is a world where everyone has a healthier heart for longer. Since 1961, BHF has been at the forefront of research that has helped to halve annual deaths from cardiovascular disease in the UK. But our work is needed more than ever. Join our team and your work will contribute towards our lifesaving work.

About you

You'll bring experience managing data or content systems (such as CRM or DAM platforms), and experience introducing or managing workflow and project management tools like Jira, Trello, or Asana to streamline operations. You'll have experience leading and developing a team in a dynamic service delivery context, guiding others to achieve high standards in patient communications.

We are looking for someone who has a degree or equivalent qualification in health communications, health journalism, or a related field, or equivalent experience. You'll be confident with medical and clinical terminology and demonstrate a strong grasp of health literacy principles.

We value experience in patient liaison, clinical communications, or regulated content environments—where attention to detail and the ability to work within guidelines are key. Your understanding of data protection, patient consent, and GDPR compliance within a patient communications setting is essential.

If you are organised, proactive, and passionate about delivering outstanding service, we want to hear from you. This is your opportunity to bring your expertise, leadership, and enthusiasm to a role that makes a real difference.

Working arrangements

This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.

The Senior Organisational Development Manager is responsible for leading the design, implementation, and evaluation of organisational development strategies and programmes to foster a high-performing culture, improve employee engagement, and support the achievement of strategic business goals. 

This role involves partnering with senior leadership, identifying organisational needs, and developing innovative solutions to complex challenges related to structure, processes, leadership, and talent. 

This role is not open to sponsorship.

Staff benefits include shuttle bus, and more… Read more below.

Role Requirements

• Lead strategic OD initiatives that build leadership capability, drive cultural change, and support talent development as part of the organisation’s 2030 Strategy.
• Establish an organisational EDI framework with clear priorities, metrics and governance.
• Continue to embed and further develop the organisational Wellbeing strategy and embed practises that support emotional resilience.
• Champion EDI and Wellbeing initiatives, ensuring these are integral to the OD Plan and embedded in the Workforce Strategy.
• Lead the design and implementation of a trauma-informed, psychologically safe organisational culture.
• Develop frameworks for staff engagement, inclusion, and psychological safety to create a wider positive and high-performing culture.
• Collaborate with senior leaders to shape organisational behaviours, leadership styles, and decision-making that reflect our mission and values.
• Undertake diagnostics analysis to identify cultural, behavioural and capability gaps and develop/ implement a plan to address.
• Drive cultural alignment and leadership cohesion following organisational change, ensuring leaders are equipped to model values, foster collaboration, and lead change effectively across all directorates.
• Design and deliver leadership development programmes that equip leaders to inspire, manage change, and drive organisational success.
• Ensure the fulfilment of current and future commitments to the Leadership Development programme ensuring that our leaders are equipped with the tools they need to drive the organisation forward together with inspiring their individual teams.
• Support succession planning and talent pipelines, ensuring future leadership capability and culture aligns with strategic priorities.
• Provide sound recommendations and strategic direction on learning, career and leadership development, across the organisation based on observation of best practice externally.
• Oversee the Apprenticeship Scheme and core training programmes, ensuring alignment with workforce growth and retention goals.
• Manage the central training budget, ensuring efficient delivery of mandatory and developmental training.
• Continuously review induction and learning programmes, adapting content and processes to meet evolving organisational needs and cultural development.
• Drive organisational initiatives aimed at achieving elevated professional standards and qualifications.

Interview Date: To be confirmed.

Terms and Conditions

Strictly no agencies, please.

About Us

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.

Staff Benefits

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.

We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.

Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.

Rehabilitation of Offenders

Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check.  Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected.  The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.

Equal Opportunity Employer

To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.

Online Searches

In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as Linked In. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.

About This Job

You will provide effective administrative support to the Office Manager and the wider team to ensure the smooth running of the two charities, the Army Cadet Charitable Trust UK (ACCT UK) and the Combined Cadet Force Association (CCFA). You will support across a range of tasks including administration, office management, supporting on our insurance provision as well as meetings and event support.

A cheerful, can-do attitude is essential, as is the ability to work well with a diverse range of staff based in the head office and across the UK. You will be organised, have excellent attention to detail and the ability to prioritise and manage a varied workload. You will have strong written and verbal communication skills. You will provide excellent customer service while addressing both internal and external enquiries. Full training will be given to the right candidate.

Essential Skills

· Experience of carrying out an organisational or administrative function (this can be professional or in a personal/voluntary capacity).

· Ability to manage own workload and can demonstrate good time management.

· Strong customer service skills.

· Strong written and verbal communication skills.

Please refer to the attached Job Description for further information.

Our charity

ACCT UK is a national youth charity dedicated to improving the life chances of young people. The Combined Cadet Force Association (CCFA) is a charity dedicated to the promotion of the ideals and activities of the Combined Cadet Force in schools. Together we want to ensure that every young person has the opportunity to learn new skills, build confidence and be inspired through their cadet experience.

We want to develop the youth leadership and training abilities of adult volunteers whilst also helping young people to access cadet activities through fundraising, grant-making, developing new resources and direct support.

We strongly believe that everyone benefits when you help young people to develop their character and values through activities that stretch and mature them. We also know that when young people engage with others at a range of levels in their communities it builds confidence and improves empathy for other’s lives.

Who we are

You will join a small, friendly and supportive team who believe collaboration is the key to success. By joining our team you will help us to reach more young people and make a greater difference and we look forward to working with you. We actively promote and encourage you to explore ideas that improve all aspects of the charity’s work in pursuit of its charitable aims.

The charities are proud of our diverse teams, with people on different working patterns, from different backgrounds and at different life-stages. Our experience has taught us that having people with different perspectives and different lived experiences leads to better outcomes for our beneficiaries. If you are wondering if our organisation is for someone like you, the answer is yes! Please apply and explain how you, your experience, your talent and your potential are the right fit for this role.

What we can offer you

In addition to your salary, we offer all staff:

· Flexible working arrangements (you agree a working pattern with your line manager).

· The ability to work both from home and from our London office.

· Personal Accident Insurance, including loss of earnings cover and death benefit.

· 15 days of sick pay in any 12-month period (after 12 months employment - pro-rata for part time staff).

· A contributory pension scheme (you contribute at least 5% and we will contribute 10%).

· Good leave allowances (which are offered pro-rata for part time staff):

o 20 days annual leave plus Bank Holidays.

o Additional privilege leave, on set days each year, such as between Christmas and New Year.

o An additional five days of volunteering leave.

· Support for qualifications and personal development.

· Employee Assistance Programme.

· Season ticket loan.

· Railcard (if you are eligible)

· A caring and supportive team environment.

How to apply

Please submit a CV along with a covering letter that details how you meet the criteria in the job description, providing clear examples by Sunday 11th January 2026.

Interviews will be held at Holderness House, 51-61 Clifton St, London EC2A 4DW during the week commencing Monday 26th January 2026.

We reserve the right to close this role early if we receive a high volume of applications.

Please note that as a charity dedicated to improving the lives of young people, we require staff to make a declaration about any relevant convictions, by undergoing a Disclosure and Barring Service check. In addition, we will follow up references.

We are seeking an experienced, community-minded Office Manager / Mentor to join us three days per week. This role is ideal for someone who combines strong organisational and systems-building skills with a genuine passion for helping young people grow.

You’ll ensure our office runs efficiently by maintaining and improving admin systems, supporting project delivery and strengthening our communication with partners, parents and governance structures. Alongside these operational duties, you’ll also play a supportive mentoring role guiding young people joining Voyage for placements and work experience, modelling professionalism and helping them develop workplace confidence whilst imparting your knowledge.

Key Responsibilities

Finance

• Responsible for processing all income in SAGE from various platforms reconciling income to bank statements.
• Responsible for processing monthly/annual journal and accruals
• Responsible for sales invoicing.
• Perform monthly CRM-Accounting software reconciliation.
• Helping to improve finance processes and systems.
• Monthly claim and process monthly Internal Gift Aid claims and reconcile External Gift Aid with Fundraising Team.
• Support Finance Manager with a variety of monthly and quarterly reconciliations and ad-hoc reports
• Oversee customer invoicing and Credit Control.
• Assist the external auditors during their audit fieldwork
• Coordinate financial tasks for Major Fundraising Events (pre and post activities)
• Attend the major Fundraising events
• Acting as point of contact for income related queries
• Support with bank reconciliation,
• Support with preparation of fixed assets register
• Assist in the preparation of VAT returns
• Assist in the preparation of Budgets, Reforecasts and Management Accounts
• Keep financial procedures and other documents up to date.
•  Provide training to budget holders

Other

• Maintain records of procedures, sharing best-practice with the rest of the team
• Provide support and cover as required to the Finance and Operations team.
• Respond to and direct general office inquiries by phone or email.

The above list is not exclusive of exhaustive, and the post holder will be required to undertake such duties as may reasonable be expected.

Dancers’ Career Development (DCD), the national charity that enables and empowers dancers to thrive professionally and personally leading up to and beyond their performance careers, seek a General Manager.

We are seeking an exceptional administrator who has experience in, or is interested in further developing, a broad knowledge of company management.

The main purpose of the General Manager role is to support the Executive Director, with the day-to-day operational management and administration of DCD.

The role will ideally suit a personable individual who enjoys varied responsibilities, working collaboratively within a highly productive, agile and supportive team.

If you are excited by this opportunity, resonate with DCD’s values and are passionate about making a positive difference to dancers’ lives, please get in touch; we would love to hear from you.

Contract: Part-time permanent role (24 hours per week)

Salary: £35,000 per annum, pro-rata

Start date: As early as possible

Location: This is a remote working role, with monthly in-person meetings which take place in London or Birmingham, with occasional additional in-person events and meetings as required by the charity. 

Benefits: 23 days holiday pro-rata plus Bank Holidays (increasing to 28 days with length of service), 5% Employers contribution to pension scheme, Health & Wellbeing package, Professional Development opportunities.

Deadline: Applications must be submitted by 9am, Thursday 22 January 2026

Further Info: Please download the Recruitment Pack from our website for full job spec and how to apply.

Senior Development Manager
Location: London (Hybrid working) 20% office, 80% remote or in donor meetings
Salary: £56,000 per annum
Contract: Permanent, full time (38.5 hours per week)

At UWC International, we believe education can be a force for peace and a sustainable future. Through our global network of schools and colleges, we bring together young people from over 150 countries and backgrounds, offering life-changing educational opportunities to those who might otherwise never access them.

We are seeking an experienced Senior Development Manager to play a central role in delivering UWC’s 2030 Strategy, securing the philanthropic support that underpins scholarships, long-term sustainability and global impact.

About the role
This is a senior, donor-facing fundraising role focused on major gifts and strategic donor engagement. You will manage a personal portfolio of high-net-worth individuals, foundations and other key supporters, securing significant gifts and building long-term relationships aligned with UWC’s mission.

You will work closely with the Director of Development and Funded Programmes, senior leadership, and colleagues across prospect research and operations. Alongside delivering against ambitious income targets, you will help shape mid-level giving activity and may deputise on key fundraising priorities.

This role offers the opportunity to combine hands-on portfolio management with strategic thinking, within an international organisation operating at scale.

About you
You will bring:

• Good experience in major gift fundraising and managing high-value donor portfolios.
• A strong record of securing significant gifts, ideally at six or seven figures.
• Confidence building trusted relationships with donors, senior leaders and volunteers.
• Experience developing compelling proposals, stewardship plans and donor communications.
• Strong judgement, organisation and ethical standards in all fundraising activity.

Experience in education, international development or complex stakeholder environments would be welcomed, but is not essential.

What we offer
UWC International offers a supportive and values-led working environment, with benefits including:

• Hybrid working with flexibility around hours and patterns
• 28 days annual leave plus public holidays
• Enhanced pension contribution
• Income protection and comprehensive wellbeing support
• Learning and development opportunities
• Paid volunteering or study leave
• The chance to work within a truly international organisation committed to equity and inclusion

If you are an experienced major gifts fundraiser looking to apply your skills to a global mission and see the direct impact of your work, we would welcome your application.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

The Hunger Project UK Marketing & Relationships Manager

Are you looking for a role that really makes a difference? Well, how about joining a global organisation helping to empower women and men to end their own hunger and poverty? If this sounds exciting, we might have the perfect role just for you!

Role:                           Marketing & Relationships Manager

Reports to: CEO

Salary: FTE £35,000 - £40,000 (Negotiable based on skills, experience and fit)

Contract type:Permanent

Hours: 35 hours per week

Location:The role is remote at present with occasional travel to London

About The Hunger Project

 The Hunger Project UK is a registered charity in the UK committed to the sustainable end of world hunger. Our vision is a world without hunger. Our mission is to facilitate individual and collective action to transform the systems of inequity that create hunger and cause it to persist. We do this by pioneering sustainable, grassroots, women-centred strategies and advocating for their widespread adoption worldwide.

We believe people living in hunger are key to ending hunger. We work to solve the root causes of hunger by supporting the communities experiencing them. As we adapt to meet local challenges and opportunities wherever we work, our programmes have a wide range of objectives. These include ending child marriage, empowering women leaders, increasing girls in education, engaging local governments, entrepreneurism and employability, climate resilient farming and maternal health.

In 2024, we reached nearly 12 million people in Africa, South Asia and Latin America. More than 1 million people are now living in self-reliant communities following investment from The Hunger Project. Our team is a mighty force of changemakers living around the world, including in our partner countries USA, Australia and across Europe.

Here in the UK, we work in collaboration with our global colleagues, to raise funds for our overseas programmes and amplify the voices of those affected by hunger. We are a small but awesome team, with big ambitions to grow and scale our fundraising efforts significantly over the next three years. So, if you’re up for the challenge... come and join us.

The role

 This is a hands-on role: you’ll be directly creating content, running campaigns, and managing our operations.

This role is for you if you are…

• Passionate about social justice and motivated to make a positive impact on the world.
• Experienced, with at least eight years in communications or marketing and a proven ability to deliver meaningful results.
• A creative storyteller who produces engaging, high-quality content across multiple platforms and understands how to use digital marketing to drive social change.
• An exceptional communicator with excellent written and verbal skills, strong attention to detail, and pride in accuracy and quality.
• Highly organised and efficient, able to manage multiple projects, meet deadlines, and maintain focus in a fast-paced environment.
• Proactive, persistent, and solutions focused, approaching challenges with creativity, determination, and a positive attitude.
• Technically confident and quick to learn new tools or software, with the ability to help others solve technical problems and use technology effectively.
• A collaborative team player who works well independently while keeping the broader mission and shared goals in sight.
• Energised by the variety, pace, and purpose of a small, dynamic, globally minded charity where every contribution makes a difference.

Key responsibilities

 Marketing and Communications

• Plan, coordinate and deliver integrated marketing and fundraising campaigns and events to achieve income targets, ensure consistent messaging and strengthen supporter engagement across all channels.
• Work closely with the global communications team to deliver the organisation’s marketing and communications strategy in alignment with global objectives.
• Manage website content in WordPress, ensuring it is accurate, engaging, and regularly updated.
• Oversee the social media strategy, creating and scheduling high-quality content (using Canva and Later) to grow brand awareness and supporter engagement.
• Manage ambassador and influencer relationships to support campaigns, storytelling, and reach.
• Design and deliver email campaigns and supporter newsletters through Mailchimp, ensuring timely and effective communication.
• Stay up to date with trends, world events, and digital innovations to keep content and messaging relevant and impactful.

Fundraising

• Create and deliver engaging donor experiences, content and supporter journeys to maintain and grow long-term investor support and ensure a high-quality experience for all supporters.
• Collaborate with the CEO and global team to identify and develop new fundraising opportunities and audiences.

Unleashed Women – Community & Investor Stewardship

• Act as the primary staff relationship lead for the Unleashed Women community.
• Support the recruitment, onboarding and ongoing stewardship of Unleashed Women members.
• Coordinate the planning, promotion and delivery of monthly virtual forums and quarterly in-person gatherings, working closely with the Executive & Operations VA on all logistics.
• Maintain regular communication and engagement with members through WhatsApp groups, email updates and event communications, ensuring consistent tone, warmth and responsiveness.
• Act as a key link between Unleashed Women and THP’s global country teams, ensuring meaningful programme engagement and feedback.
• Support retention and thoughtful growth of the community through relationship-led follow-up and investor care.
• Ensure all Unleashed Women activity is accurately reflected in Beacon and associated supporter systems.

Data Management and Reporting

• Maintain and manage the Beacon CRM database, ensuring accurate data capture, segmentation, and analysis to support effective fundraising, stewardship, and communications.
• Ensure all new and lapsed investors are correctly tagged and updated in Mailchimp, Beacon and other relevant systems.
• Evaluate and report on the performance of fundraising and marketing campaigns, interpreting data from CRM and digital platforms to measure impact and inform strategy.

Operations

• Establish, maintain, and continuously improve key operational systems and processes to ensure efficiency and smooth day-to-day functioning.
• Coordinate and maintain fundraising platforms such as Benevity and JustGiving, ensuring campaign pages are accurate, up to date, and performing effectively.

Line Management

• Oversee the recruitment, coordination, and management of volunteers, ensuring they are well-supported, effectively deployed, and aligned with the organisation’s goals.

Preferred requirements

Experience

• At least eight years’ experience in marketing, communications, or a related field.
• Proven success delivering multi-channel marketing and fundraising campaigns that meet or exceed targets.
• Confident in using and maintaining CRM systems (preferably Beacon) to manage supporter relationships and analyse data.
• Experience managing digital platforms, including social media, email marketing, and websites.
• Experience managing and developing team members, including supporting volunteers and junior staff.

Skills and Abilities

• Excellent written and verbal communication skills, with the ability to tailor messages for diverse audiences.
• Strong relationship-building and stakeholder engagement skills.
• Highly organised, with excellent planning and project management abilities.
• Proficient in digital marketing tools such as WordPress, Mailchimp, Canva, and social media scheduling platforms.
• Skilled in interpreting data and insights to evaluate and improve marketing performance.

Personal Qualities and Attributes

• Enthusiastic, proactive, and self-motivated, with a positive and solution-focused approach.
• Collaborative and supportive, fostering strong teamwork and shared purpose.
• Creative and adaptable, comfortable working in a fast-paced and changing environment.
• An effective and empathetic team leader who inspires and empowers others.

Other Requirements

• Commitment to the aims and values of The Hunger Project UK and its mission to end hunger and poverty.
• Commitment to equality, diversity, inclusion, and anti-discriminatory practice.
• Understanding of the collaborative, hands-on nature of working within a small charity.
• Passion for using marketing and communications to create positive social impact.

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

IRC UK
IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in the UK.
In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm. 

The Purpose of the Role
IRC’s External Relations (ER) department brings together Fundraising, Communications and Policy & Advocacy functions. With the aim to raise money, awareness and influence for crisis-affected populations worldwide, the department combines knowledge and expertise across multiple national markets.  
 
The IRC fundraising teams are comprised of colleagues and teams working in the USA, UK, Germany, Sweden and Korea as well as emerging markets delivering direct marketing, content, account management, philanthropy, board liaison, corporate as well as trust and foundation partnerships to support IRC’s national fundraising strategies. 
 
The IRC’s private fundraising capability in the UK has grown significantly over the past five years. Ambitious growth plans are in place to deliver increasing income from the private sector as part of an exciting global External Relations strategy.  
 
The Director of UK Mass Markets is responsible for the leadership and direction of the Mass Markets team in the UK and for securing long-term sustainable income for the IRC through individual donor acquisition, retention and supporter care. You will lead and develop a high-performing team by growing mass marketing audiences and income, developing exciting and targeted campaigns, identifying opportunities for product, channel and audience diversification, and championing UX and a supporter centric fundraising model. The Director will also serve as a key partner to the UK Executive Director as they facilitate cross-team collaboration, accountability and success among all private fundraising teams in the UK (Philanthropy, Global Corporate Partnerships, Foundations & Trusts and Mass Markets). The Director will play a leadership role in IRC UK more widely as a member of the UK Senior Management Team (UKSMT). The UKSMT is collectively responsible for achieving the cross-functional goals of IRC UK’s strategy and actively fostering an inclusive workplace at IRC UK.
 
This role is responsible for:  
I.  Securing significant and sustainable funding in the UK for IRC’s work 
II.  Leading strategic activities that support IRC’s mass market fundraising presence including campaigns for the End-of-Year, World Refugee Day and emergencies

Scope and Authority 
This position has responsibility for delivering the UK Mass Market team strategy and targets and Supporter Care within the overarching Global Mass Markets strategy and UK Strategic Plan. 

Responsibility for Resources:
This post will have responsibility for three direct reports (1x Senior Acquisition Marketing Manager, 1 x Retention Marketing Manager, 1 x Donor Services Assistant) and a substantial expenditure budget. The role is part of the global Mass Markets team and is matrix managed by the Executive Director in the UK and the Global Vice President of Mass Markets.

Key Working Relationships
Internal:
•  Counterparts and senior leads in global Mass Markets team 
•  UK SMT: Directors of Strategy and Delivery, Communications, Advocacy, Philanthropy, Finance, People and Culture, Awards Management
•  Global peer-level team: Directors and Heads of Mass Markets for Korea, Germany, Sweden, USA and Global Mass Market Support Leads
•  Digital team members (UK and global) 
•  Global Creative Studio and Brand 
•  Senior Director for Retention
•  International Operations team, incl. data & analytics roles  

Key Accountabilities

·  Aligned to the overall Global External Relations Strategy, develop, implement, monitor and report on IRC UK’s fundraising and supporter engagement strategy. 
·  Lead fundraising campaigns (acquisition, retention, mid-level) that deliver unrestricted income to enable IRC’s work. Channels include e-mail, direct mail, inserts, Facebook advertising, new forms of social media, and adwords, as well as telemarketing etc.
·  Develop a supporter engagement programme that focusses on developing and deepening long-term relationships and drives retention rates.
·  Develop and deliver an innovation programme, ensuring fundraising products and activity are at the forefront of the UK sector and allow IRC to cut through to new audiences.
·  Deliver outstanding supporter services, ensuring supporter interactions are dealt with professionally and appropriately.
·  Contribute strongly to overall Global External Relations strategy and budget development during the budgeting and investment request process.  
·  Lead, inspire, develop and performance manage the UK Mass Markets team.
·  Ensure effective collaboration between the UK-based leads of the Foundations and Trusts, Global Corporate Partnerships, and Mass Markets teams, in executing comprehensive, aligned donor engagement strategies across the UK. 
·  Collaborate with other UK leaders on the UK Senior Management Team, holding collective accountability for achieving the goals of the UK strategy and advising on the wider management of IRC UK to support those goals.  
·  Reporting to the UK Board of Trustees, including presentations to the full Board and the External Relations Committee as required. 
·  Representing IRC in the Disasters Emergency Committee (DEC) Fundraising Directors group.
·  Be the senior contact for all mass marketing partnerships with third party supplies.  
·  Act as senior voice in cross-market working groups and committees. 
·  Network and build external profile of the IRC UK Mass Markets team by attending relevant fundraising and sector events, and building other external stakeholder relationships. 
·  Input into effective risk management of mass marketing income by accurately assessing opportunities, threats, strengths and weaknesses on a regular basis, and iterating the programme based on results.  
·  Accurately forecast, monitor and report on income and expenditure budget lines. 
·  Keep up to date with sector developments in individual giving, digital fundraising to ensure IRC is at the forefront of fundraising developments. 
·  Work closely with Mass Markets team in other national markets (i.e. Korea, Germany, Sweden, US) and the International Operations team to ensure all engagement is coordinated, and where appropriate, synchronised.  

Skills, Knowledge and Qualifications:

·  Driven, motivated and proactive with a solutions-based attitude and resilient in the face of setbacks. 
·  Proven ability to manage, meet and monitor fundraising budgets and Key Performance Indicators. 
·  Excellent organisational skills, especially the ability to manage a complex, varied and substantial workload. 
·  Ability to understand legal frameworks and requirements, and implications of decisions in the best interest of the charity. 
·  Excellent verbal and written English and the ability to produce well designed and high-quality proposals and reports.
·  Institute of Fundraising, Cass or comparable qualifications would be an advantage.  

Experience:
·  Extensive experience of individual giving (or mass marketing) and digital fundraising and ideally, mid value and legacy giving, within a large or medium global charity, including a proven track record of both acquisition and retention.**  
·  Launching new channels and products with success. 
·  Comprehensive understanding and experience of audience and donor segmentation, analytical modelling such as LTV and use of insights to drive strategy and performance.** 
·  Experience and understanding of creative process and relationship with brand identity through different channels and audiences. 
·  Proven track record of success in a leadership, line management, recruitment, performance management and talent retention.**
·  Demonstrated history of being an empowering and supportive manager to front-line fundraisers.
·  Experience working for a centralised, international organisation would be a strong advantage.  
·  Experience using Salesforce an advantage.  

Criteria in the Person Specification marked with ** are the minimum criteria in line with our commitments under the Disability Confident Employer Scheme in the UK. 
UK based candidates who state that they have a disability and meet these criteria, will be invited to interview.

As Managing Director, you will provide strategic direction for the charity, employing a collaborative leadership style to ensure that the achievement of the charity’s vision and objectives is supported by an engaged and culturally healthy staff team.

You will ensure the projects are run in-line with our policies, legal requirements, and budgets, with an overarching understanding of the charity’s finances and fundraising.

You will also be a figurehead for the organisation, effectively networking, partnering and influencing across sectors.

Lastly, but most importantly, you will be passionate about the transformative power of connection across division, and how the projects we create serve this core purpose.

Switchback is built on the transformational power of trusted relationships – and that applies to our supporters and partners too. As we get ready to launch our next strategic plan, we’re looking for a new Head of Development to help us grow an even stronger supporter base across the full fundraising landscape, ranging from philanthropy to corporate partnerships, to trusts and foundations.

We are an ambitious team who want to make a huge difference, both to the lives of the young men we support and to society through transforming the justice system.

As Head of Development and a member of the Leadership Team, you will play a key role in shaping and leading a new and ambitious Development Strategy to secure the resources we need to grow our frontline and influencing impact. You’ll lead on supporting and galvanizing our small but mighty Development Team to grow their skills and Switchback’s income. You’ll oversee our development systems and processes, maintaining our trajectory of growth to ensure we remain sustainable in future years. And you’ll understand how to interpret and use our robust data and compelling Trainee journeys to make a compelling case for support to the full range of existing and potential supporters.

We’ve grown our income from £1m in 2022 to £1.5m in 2025 and know that further growth requires a clear development strategy which engages supporters in our vision for transforming more lives through better resettlement policy and practice.

This is an exciting role for a first-time leader - you will be fully supported by an experienced CEO and a collaborative Leadership Team, with a focus on your professional development. You’ll be joining at an exciting time of growth and building on a strong fundraising track record.
Our ambitious new strategic plan aims to support more Londoners than ever by 2030 and build the evidence for transforming national resettlement policy, with a staff team of 30 dedicated individuals aiming to push forward that vision. We are a hands-on, collaborative team, so you’ll need to enjoy getting stuck in with everything from bid writing to pitching to building our pipeline of prospective supporters.

We are seeking someone with a strong track record in building long-term funding relationships, who can apply that skill across the whole fundraising landscape, including with both institutions (corporates, trusts and foundations, and statutory grants) and individuals (high net worth philanthropists and individual regular donors).

You’ll be a confident bid writer who can guide your team in producing high quality applications and funder reports. You’ll be happy to absorb and build on Switchback’s style and continuously promote our gold standard of stewardship, which bolsters Switchback’s funder base.

Joining Switchback means you will also work closely with all members of our dedicated team, giving you a unique perspective that will support your work in demonstrating to funders how and why their support matters, and how supporting Switchback will help them meet their own charitable aims.

If you are an experienced, successful and creative fundraiser with a track record in building long-term relationships and who shares our values and vision, we would love to hear from you.