Fundraising support team manager jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Help shape the welcoming heartbeat of a growing feminist charity.
Rape Crisis South London is looking for experienced and empathetic receptionists to job share.
As a receptionist for the charity, you will contribute to the effective running of the organisation by managing the reception function on a day-to-day basis, making clients and other visitors feel welcome and safe as they arrive at our building.
Responsible to the office and facilities manager, you will play a critical role in delivering a smooth and supportive client experience.
Receptionists Job Share £27,500 FTE (based on-site in Croydon – one role is 26.45 hours per week – from 8.45am to 2pm Monday to Friday; second role is 25.15 hours per week, 1.45pm to 7pm on Monday to Thursday, 1.45pm to 6pm on Fridays). Extra hours available for holiday cover.
Interview process
Shortlisted candidates will be invited to a one stage interview process:
Stage one: MS Teams
As part of our values-led interview process, we will explore your experience and approach to safeguarding, EDI, wellbeing, feminism, role-specific responsibilities, and trauma-informed practice. For management positions, we will also discuss your people-leadership skills.
Interview questions are sent 5 working days before the interview.
Recruitment is ongoing until the positions are successfully filled, and interviews may be held on a rolling basis.
All applicants must have the right to work in the UK.
EDI Statement
RCSL is an equal opportunities employer, and we are particularly keen to receive applications from women underrepresented in leadership roles in the violence against women and girls movement.
Safeguarding
RCSL is committed to creating and maintaining a safe, respectful, and trauma-informed environment for all survivors who use our services. We recognise our responsibility to protect adults and young people at risk from harm, abuse, and exploitation, and we understand that safer recruitment is a vital part of safeguarding.
How to Apply
Please submit your CV and a cover letter (up to 1,000 words) explaining how you meet the essential and desirable criteria.
The post is open to female applicants only as the role is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
If you do not hear from us within a month of applying, please assume you have been unsuccessful.
Providing specialist support to women and girls who have experienced rape and/or childhood sexual violence and abuse.



The client requests no contact from agencies or media sales.
About SPANA
SPANA (The Society for the Protection of Animals Abroad) is the global charity for the working animals of the world. Since our foundation in 1923, we have worked where they work, to support the welfare of working animals, including horses, donkeys, mules, oxen, dogs and camels.
About this role
The Veterinary Adviser will join SPANA’s team of advisers in the Global Animal Health and Welfare Directorate (AHW), which is closely aligned with the Global Programmes Department. The teams work closely together to co-deliver projects that sustainably benefit the health and welfare of working animals and the communities relying on them, promoting a One Health and One Welfare approach.
The AHW team hold responsibility for delivering technical expertise in animal health and welfare, and support partner projects to deliver animal health and welfare services in line with SPANA’s quality standards framework.
The Veterinary Adviser will provide technical advice, training and support across the organisation and for SPANA’s global network of partners. They will implement tools for monitoring of working animal health and welfare data and utilise this information to inform approaches and interventions
The Veterinary Adviser will provide technical advice, training and support across the organisation and for SPANA’s global network of partners. They will implement tools for monitoring of working animal health and welfare data and utilise this information to inform approaches and interventions.
Contract, location and salary
This is a full-time (34.5 hour per week), permanent role based in the UK. SPANA works on a hybrid basis, and staff come into our office in London for approximately 1-2 days per month (or more if preferred).
The salary for this role is c.£42k per annum, subject to skills and experience. SPANA provides employee benefits including a generous company pensions scheme and healthcare cashplan with Medicash.
Full details and how to apply
Please review the job description for full details including a person specification and information on how to apply.
The deadline for applications is 23:59 GMT on 04 January 2026.
Candidates must have the right to work in the UK.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Legacy Officer
These are exciting times for the Charity, and we now have an excellent opportunity for a proactive and customer-focused Legacy Officer to join the busy Legacy Administration Team.
Position: Legacy Officer
Location: Devon/Hybrid (onsite attendance currently anticipated to be 2-3 days per week)
Hours: Full-time, 35 hours per week, 08.30-16.30, Monday-Friday.
Salary: £35,373 per annum
Contract: Permanent contract starting as soon as possible
Closing Date: Sunday 21 December 2025. However, we reserve the right to close this role early if a suitable candidate is found.
Interview Date: Sidmouth centre on the 15th & 16th January 2026.
About the Role
As Legacy Officer, you will manage a proportional share of legacy cases, predominantly comprising residuary, life interest, discretionary and specific legacies, including a small proportion of those which are contentious and identifying and resolving complex case issues.
Depending on experience and any complexities and associated risk to the Charity, you will have autonomy to make decisions daily; including financial decisions associated with estate assets which include properties and investments (which are typically hundreds of thousands and on occasion millions of pounds), enhancing the Sanctuary’s reputation as a good recipient of legacies by building good relationships with professionals, Lay Executors, as well as friends and family involved in each administration. You will be supervised on more complex cases and high value legacies, to progress personal development.
About You
You will have a relevant qualification recognised by the Legacy profession; ILM Certificate in Charity Legacy Administration (CiCLA) or equivalent (STEP or ILEX) and/or significant previous experience of working in legacy administration at an equivalent level and a substantial knowledge of legacy or probate administration.
Ideally you will be proficient in the use of FirstClass 4 and commensurate knowledge of MS Office including Excel and have up to date knowledge of charity law (as it applies to charity legacies), taxes applicable to estates and probate/trust law and processes and data protection relating to charity administration.
As part of the process, you will be asked to upload your CV and Cover Letter once you click to apply.
Benefits include:
- Competitive pension.
- Life assurance
- Healthshield.
- 31 days holiday (including Bank holidays), rising to 34 will each full year of service.
- Wellbeing team.
- Recorded Pilates and Yoga classes.
- Long service awards.
- Healthshield plan
- Free parking.
- Subsidised restaurant and shop.
About the Organisation
The sanctuary is one of the UK’s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued.
The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.
You may also have experience in areas such as Junior Legacy Officer, Senior Legacy Officer, Legacy Case Officer, Legacy Administration Officer, Legacy Giving Officer, In Memory, Legacy and In Memory Officer, Legacy and In Memory Giving Officer, Gifts in Wills, Trusts and Legacies, Probate. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation
Project Officer (Part-time)
£32,000 pro rata | 21 hours per week (3 days)
Hybrid working | London-based (minimum 2 days in the office)
We're working with a lovely London-based charity that supports individuals and families facing financial hardship and exclusion. At an exciting point of growth, they're looking to recruit a Project Officer to support the delivery of advice and non-advice projects that make a real, tangible difference to people's lives.
This is a fantastic opportunity for a highly organised, proactive individual who enjoys juggling multiple priorities and working closely with colleagues, partners and people with lived experience.
About the role
As Project Officer, you'll play a key role in supporting the smooth delivery of a range of projects and campaigns. Working closely with the Projects & Partnerships Manager, you'll provide hands-on coordination, administrative support and data management, helping ensure projects are delivered efficiently, compliantly and on time.
You'll be part of a small, committed team, so you'll need to be confident working autonomously, using initiative, and building strong relationships across teams and with external stakeholders.
Key responsibilities
Provide comprehensive administrative and coordination support across multiple projects
Schedule meetings, prepare papers, take minutes and track actions
Liaise with internal teams, external partners and lived experience groups
Support the delivery of events, campaigns and engagement activities
Maintain accurate project data and records using CRM systems (GDPR compliant)
Assist with project reporting, dashboards and progress updates
Contribute to service development, process mapping and organisational growth
Support research, fundraising activity and the promotion of organisational impact
About you
You'll bring strong organisational and communication skills, along with a genuine commitment to social justice and equality. You'll be comfortable handling sensitive information and engaging with people from a wide range of backgrounds.
You will ideally have:
Experience supporting projects or services in a charity, community or public-facing setting
Excellent written and verbal communication skills
Strong IT skills (Outlook, Word, Excel and CRM/case management systems)
The ability to manage competing deadlines and priorities
A non-judgemental, empathetic approach and commitment to equality and inclusion
Confidence working both independently and as part of a small team
This is a new role within our client following functional changes over a number of years. The Head of Supported Living is a senior leadership role responsible for overseeing and developing supported living services for adults with learning disabilities within the charity including our client's Shared Lives schemes and their residential home.
The role ensures that services are person-centred, high-quality, and compliant with regulatory and organisational standards, while empowering individuals to live independently and achieve their goals.
Leading culture and change with experience, integrity, collaboration and transparency sits at the heart of the role.
The role responsibilities will ensure that our client is able to support more people with learning disabilities, autism and mental health problems to lead healthy, active and equal lives. Their ambition is to become a leader in social and green care integration through the alignment of the personalisation agenda, technological enhancement and advancement and holistic health and wellbeing.
To achieve this ambition, they will transform their services to ensure that they are effective, efficient and impact and outcomes focused. There will be clarity of the offer, understanding of the financial modelling in a very challenging political environment and respect of the unique culture and history of the Charity whilst innovating through the power of accessible technology.
The post will be responsible for ensuring that services are targeted at people who will gain the most benefit from the Trust’s community (campus) offer within rural and urban contexts. The role will create an “expert driven” provision which is evidence based and provides independent living and a life of opportunity through an ethos of co-production, health and wellbeing.
The role will implement agreed strategy, developing delivery plans that are executed with high quality communication and engagement ensuring that the voices of both staff, people supported and families are heard.
The role will be responsible for continuous value for money service enhancement and will deliver significant growth ensuring close and meaningful relationships with authorities, commissions and private markets resulting in increased funding and healthy waiting lists for the homes and services provided. The post will be responsible for a significant budget and will require the financial acumen to manage this effectively.
As a direct report to a member of the Executive Management Team (EMT) the role becomes a member of the Senior Leadership Team (SLT) and will be pivotal in delivering an ambitious transformation agenda and delivering the charity’s Brilliant Future Strategy.
Location & Travel
West Midlands, Gloucestershire and Hertfordshire
The role will cover our communities at Stourbridge (West Midlands), Grange Village & Oaklands Park (Gloucestershire) and St Albans & Delrow, Watford (Hertfordshire).
You will be based at one of the communities within the region, with regular travel between communities.
You will be required to attend quarterly leadership away days and other meetings which will require overnight stays.
Duties & Responsibilities
Leadership
- Lead, manage, inspire and develop high performing, highly respected and skilled supported living teams across three communities, supporting and line-managing direct reports to achieve agreed objectives, which will in turn support the delivery of the wider strategic objectives of the Trust.
- Foster a culture of excellence, inclusion, and respect.
- Actively contribute to the Senior Leadership Team, sharing collective responsibility for the development, delivery and evaluation of cross-departmental projects and activities.
- Implement the operational delivery plan that delivers the strategy for supported living services, aligning with the charity’s mission and values.
- Drive continuous improvement and innovation in service delivery to meet the evolving needs of service users with a particular focus on an ageing population and integration of younger people’s services.
- Monitor and respond to sector trends, legislation, and best practices to maintain a leading-edge in-service provision.
- Lead evidence based, high quality communication and engagement opportunities at community level that support the Trust to become an irresistible employer, measured through agreed annual and pulse survey results, positive feedback and clear understanding of the Trust’s direction of travel and objectives.
- Understand, contribute and support the fundraising needs of the charity to ensure added value for those that we support.
- Working with peers, people supported and practitioners; develop digital innovation and technology solutions to create a modern, flexible service and opportunities to support and evidence healthy lifestyle choices that align to the Trust’s Green Care goals.
- Support the development of a Theory of Change for Supported Living and Housing Management across the region and be responsible for implementation of agreed outcomes.
- Ensure effective recruitment, training, and professional development of staff.
Supported Living Operations
- Ensure the delivery of measurable and high performing supported living services. Manage and drive improvements in the performance and quality of all services by setting clear objectives, targets and KPIs, evidence regular monitoring and implementation of actions to address under performance.
- Ensure all supported living services meet or exceed regulatory standards (e.g. CQC or equivalent) and internal quality benchmarks.
- Develop and implement systems to measure and report on service outcomes and impact.
- Lead on contract negotiations with funding bodies and across the region to maximise income for the delivery of supported living services.
- Ensure services are co-produced and that co-production is central to the work of the supported living teams and services are delivered in line with the ‘I-statements’.
- Through the Theory of Change, develop a clear model of active support that enables independence and clarity of needs led provision.
People We Support Advocacy
- Promote a person-centred approach, ensuring that people we support have choice, control, and opportunities to achieve their Life of Opportunity aspirations.
- Establish systems for gathering and responding to feedback from those supported and their families.
- Embed the Family Charter and support a culture of transparency.
- Ensure safeguarding policies and procedures are rigorously implemented and adhered to.
Housing Management
- Ensure properties are fully let to minimise void loss to the target groups identified in the approved strategy.
- Work with colleagues in the Property and Land Services to secure alternative use for unlettable properties to maximises income aligned to agreed plans, tenure and opportunity.
Strategy Implementation, planning, budgeting, and reporting
- Contribution to and implementation of the approved strategies and tactical plans that support the delivery of a Brilliant Future (e.g. Older People, Community Development, Stakeholder Engagement) .
- Develop and manage a significant and comprehensive operational annual budget and set of KPIs in line with income constraints and create evaluation & monitoring systems that drive value for money and agreed delivery objectives.
- Develop and manage budgets for supported living services, ensuring financial sustainability recognising that the Charity does not fundraise for statutory provision.
- Monitor and control expenditure, ensuring cost-effectiveness without compromising quality.
- Provide monthly insights, performance reports and analysis using proportionate systems appropriate to different audiences and including Executive, Board of Trustees and Trust strategic documents (such as Annual Report and Impact Reporting).
- Ensure contracts are approved and in place for the delivery of all commissioned services.
- Ensure the service procures goods and services in line with the established governance frameworks in place at the Charity.
Stakeholder Engagement
- Lead on the development and maintenance of purposeful operational relationships with key stakeholders within the region including funders, commissioners, health services and other partners.
- Work with stakeholders to develop and transform services to meet evolving needs of the local community.
- Support fundraising activity by providing impact reporting as required by the fundraising team and our supporters and local development of volunteering programmes that add value to the unique services of the trust.
- Build meaningful relationships with families in a way that is transparent and aligned to good practise and safeguarding/MCA principles.
- Advocate for the needs and rights of adults with learning disabilities within local and national forums.
- Represent the charity at key events, meetings, and networks.
- Identify and pursue relevant funding opportunities including grants, contracts and partnerships ensuring that key stakeholders are informed and aware of relevant opportunities.
Transformation and Change
- Contribute to, and support, the Theory of Change development of the current model for delivery of supported living
- Lead the services across the region through transformational leadership and collaborative implementation of the new model for supported living
Governance, Regulation and EDIB
- Ensure that all supported living activities adhere to charity and housing legislation and meet contractual obligations
- Ensure supported living services comply with the regulatory requirements of the Care Quality Commission.
- Represent the charity internally and externally, including Trustee meetings, as required.
- Observe and comply with all Camphill Village Trust policies, including the key policies and procedures on Confidentiality, Data Protection, Health & Safety, Safeguarding and Information Technology Policies and Procedures.
- Own, develop and review the suite of policies and procedures and delivery frameworks for Green Care and Education and Skills.
- Ensure the development, implementation and review of risk registers and business continuity plans for communities and services in the region.
- You will champion a culture of equity, diversity, inclusion and belonging ensuring all team members feel valued, respected and empowered to carry out their role successfully and support the delivery of our strategy.
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent.
- Leadership in Health and Social Care level 5 or equivalent.
Desirable
- Safeguarding Adults level 5 or equivalent.
- Professional Housing Qualification level 5 or above.
Knowledge & Experience
Essential:
- Experience of working and leading teams in not for profit and voluntary sector organisations which deliver services for adults with learning disabilities and autism.
- Can demonstrate a strong understanding of the needs and rights of adults with learning disabilities.
- Experience in coaching and mentoring for success.
- Experience in significant budget management responsibilities.
- Experience in seeking new growth opportunities that are aligned to business strategy.
- Significant experience of managing change, successful service redesign and transformation, in particular lean thinking and other typical models.
- Experience of successfully leading teams to affect and embed change through powerful communications and engagement.
- Knowledge of housing management and housing legislation.
- Experience of leading housing management services within a context of delivering supported living.
- Experience in the development and implementation of policy and procedure.
- Knowledge of Care Quality Commission regulations as they relate to supported living, residential care and shared lives.
- Experience of leading teams over a wide geographical location combining hybrid working styles.
- Know what constitutes excellent safeguarding practice.
- Track record of successful contract negotiation.
- Experience in developing and implementing systems that evidence performance, outcomes and impacts.
Desirable:
- Experience of developing digital transformation opportunities and the implementation of innovation and digital systems.
- Experience in the development and implementation of Theory of Change methodology.
Personal Attributes
- Excellent communicator – who can communicate with a wide range of people and using a variety of methods.
- Excellent interpersonal, rapport building and active listening skills.
- Good organisational and project management skills.
- Strong leadership skills.
- Able to support and coach others.
- Good team player - able to lead teams and be part of a team.
- Be an ambassador for the Trust and represent the Trust at events and meetings.
- Ability to manage complex information and present it in a coherent manner.
- Ability to travel between communities and stay overnight as required.
Our client is an equal opportunity employer.
Our client is committed to safeguarding and promoting the welfare of all adults who use their services and as such expects all staff and volunteers to share this commitment. Successful applicants will be required to complete the relevant pre-employment checks including a DBS check
They reserve the right to close this advert early if they receive a sufficient number of applications.
Job Title: Community Project Officer
Team: Ramblers England
Location: Hybrid (London Office)
*This role sits within a pay grade with a pay range of £22,155.20 to £34,913 (FTE £27,694 to £43,642). The salary on appointment will be set at the lower end of the pay range, to a maximum of £24,370 (FTE £30,463) depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.
*The project will run for three years. The initial fixed-term contract will be for 12 months, with a potential extension for a further two years subject to funding.
Context and purpose of role
By 2034 Ramblers ambition is that everyone in England and Wales will be able to join a Wellbeing Walk close to where they live – for communities to come together and experience the health and wellbeing benefits of walking. This work is part of the strategic plan and business objectives of Ramblers GB.
The role will deliver the Walking Together Project across communities in north London, Slough and Reading. The role will engage directly with the most disadvantaged communities, where loneliness, social isolation and inactivity could be prevalent, through a ‘Getting Started’ Wellbeing Walks programme. This is a community delivery role to work with local communities to establish walks and find potential walk leaders within the community to sustain walking.
Key responsibilities
- Deliver the Ramblers Getting Started element of the Walking Together Project
- Maintain positive working relationships with local and regional partners to deliver the project
- Maintain positive working relationships with local members/volunteers
- Attend Community/Borough or Town Council, steering group and other partner meetings and events and use to deliver the project
- Ensure relevant policies and procedures, compliant with current legislation and in line with Ramblers’ approach, are supported
- Set up a total of four community walking programmes in the identified areas each year
- Deliver and coordinate training opportunities for the communities who sign up to the project
- Support the Community Development Officers in identifying further opportunities in the area
- Manage and record project expenditure
- Provide regular progress reports
- Undertake such other duties as may be reasonably required of the post
- Engage and proactively develop excellent working relationships across the organisation
The person
Qualifications
Lowland Leader or working towards (Desirable)
Knowledge and Experience
- Experience working with a wide variety of groups and communities
- Excellent verbal and written communication skills with demonstrable attention to detail and the needs of different audiences
- Experience of successfully managing projects or programmes delivering against agreed objectives
- A proven track record in recruiting and working with volunteers
- Experience of designing and delivering training and support resources
- Excellent IT skills, including social media and web skills, and an ability to support others to use software and programmes
- Interest in/knowledge of walking/physical activity/public health
Ability to appropriately collect data for monitoring and evaluation purposes and collation of associated reports
Skills
- Ability to work with a range of internal and external stakeholders, including volunteers, managing requirements and expectations
- Ability to develop and lead a project with the related co-ordination, planning and organisational skills
- Excellent interpersonal skills with an ability to build strong relationships with a variety of stakeholders
- Skills to enable the leading of safe and inspiring group walks
- Facilitation and training skills – in-person and online
- Ability to diagnose problems, provide solutions and make logical, timely decisions
- Ability to work independently and collaboratively as part of a team to achieve common goals
Personal Attributes
- Interest in walking and a commitment to the principles of inclusion and enabling everyone to feel welcome in the outdoors
- Flexible and resilient with the ability to balance competing demands
- Willing to travel and spend some evenings and weekends working
- Willing to undertake training and professional development to ensure skills and knowledge are up to date
The Ramblers promote diversity and welcome applications from all sections of the community
Values and Behaviours
Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.
Inclusive
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Inspiring
We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.
Empowering
We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.
Responsible
We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.
The client requests no contact from agencies or media sales.
St Peter’s is seeking a talented and motivated professional to take the lead in configuring and administering two key IT systems that underpin our volunteer management and HR/Payroll systems. This pivotal role will ensure our systems deliver maximum benefit—enhancing volunteer and employee experience, driving operational efficiency, and ensuring compliance.
What We’re Looking For
- A proactive problem-solver with strong technical aptitude.
- Someone eager to develop expertise quickly in new systems.
- Excellent communication skills to engage with employees, volunteers, and system champions.
- A collaborative team player who thrives in a project-driven environment.
What we can offer you:
- Salary of up to £35,000 per annum, dependent on experience
- Full time, 37.5 hours per week, Monday – Friday
- Fixed term contract, 12 months
Interview Dates: January 5th, 7th, and 9th
If you would love to work in support of a great cause, then do get in touch to learn more about the role.
We will review applications as they come in and therefore, we may close the vacancy before the closing date, so candidates are advised to apply early.
We know sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could just be what we're looking for!
All applicants must be eligible to work in the UK before they apply for a vacancy and be able to provide evidence of this.
The client requests no contact from agencies or media sales.
Grade: 3
Position type: Permanent, Full time, 37.5 hours per week, flexible hours considered
Responsible to: Procurement Manager
Direct reports: None
Location: Truro, Cornwall (hybrid) or Remote (UK only - with required travel to HQ up to 4 times a year)
Role purpose:
The Procurement team is crucial to ensuring ShelterBox is equipped with the supply infrastructure we need to work, fundraise, budget, manage data and ultimately deliver vital aid. In addition to working on Indirect Items, the Procurement Team is a skills resource for the rest of the business, identifying and supporting with best practice in procurement and negotiations at all levels.
The Senior Buyer will join a busy and dynamic Procurement team of three individuals (two Senior Buyers and the Procurement Manager) and will quickly become integral to the day-to-day running of the Procurement function. It is expected that the individual will have substantial procurement experience.
The Senior Buyer will be responsible for a variety of Indirect spend and suppliers. Additionally, the Senior Buyer will support the Supply Chain team and the rest of the organisation as a subject matter expert on negotiation and procurement activities.
Who are we looking for?
ShelterBox is seeking a proactive individual with proven procurement experience to add capacity to the team. Attention to detail and diligence will be at the forefront of your skillset and you'll need to be comfortable with numbers, data and sensitively posing challenging questions to understand business requirements.
We are looking for someone with excellent communications skills and the ability to balance multiple tasks with competing deadlines. The individual should be confident with developing and maintaining relationships both internally with other departments and externally with suppliers and partners.
This role would suit someone currently in a Senior Procurement Role who is looking to expand their responsibilities and skillset. CIPs qualification is desirable. Charity experience is appreciated, but we welcome applicants with appropriate experience in any sector.
Job Description
Main role and responsibilities:
Ensure effective procurement of goods, services and works by conducting market research, performing supplier due diligence, implementing rigorous contracting procedures, managing contracts, negotiating favourable terms, identifying cost-saving opportunities, and preparing and maintaining documentation to guarantee best value, efficiency, and accountability to both donors and recipients.
Handling a variety of stakeholders and manage expectations as well as delivering on promised outcomes.
Duties will include but not be limited to:
- Management of a broad range of categories across the organisation, focussing predominantly on indirect, non-stock purchases.
- Work with Senior Management to identify procurement improvement priorities by analysing forecast spend, supply markets and specification options.
- Design, plan and lead the tender process for a variety of buying categories up to a contract value of £2m.
- Contribute to the specification-writing process, leading to formal technical, performance and supply specifications that can be used in tendering; it is expected that the individual will write the final versions of those specifications and hold them on file.
- Regularly review and improve procurement processes for allocated categories, adapting to organisational strategic change.
- Working with the team, assess and manage risk across all allocated categories.
- Write, negotiate and sign off contracts with suppliers to achieve the maximum value for ShelterBox.
- Develop and maintain appropriate supplier and contract management processes for all allocated categories.
- Report on cost savings and avoidance and added value.
- Upskill individuals across the organisation on commercial processes, offering strategic advice and ensuring compliance with internal policies.
- Manage procurement-led projects such as procedure implementation, and software introduction.
- Develop and deliver sustainability improvements within the procurement function according to the Environmental Policy.
- Keep up to date with legislative changes, industry trends and market developments.
- Sign off on supply chain compliance as per the delegation of authority level.
- Maintain departmental databases.
- Ensure that the procurement administration is kept up to date and that all filing is in accordance with policy.
- Support procurement-related projects across the organisation.
- Uphold ethical and professional procurement standards at all times.
- Maintain commercial confidence for internal matters, and matters pertaining to suppliers.
- Represent ShelterBox as required.
- Any other duties as required which are deemed appropriate to the level and grade of the post.
Senior Practitioner Family Support
We are looking for a Senior Practitioner to join the team providing early years and family support for children aged 0–19 (or 25 with SEND).
Position: Senior Practitioner – Family Support
Location: Dyson Gardens Children’s Centre, Highfield Rd, Birmingham B8 3QF
Salary: £31,879.51
Hours: 37 per week
Contract: Permanent
Closing Date: 11/01/2026
You will be working for one of the UK's leading children's charities, firmly supported by Christian beliefs and values, helping to support disadvantaged children and their families through delivering projects to support children, young people, their families, and communities to find long-lasting solutions to the challenges they face.
The Role
As part of the Birmingham Forward Steps Partnership, the team provide early years and family support for children aged 0–19 (or 25 with SEND). The Children’s Centres and Family Hubs across Erdington, Hodge Hill, Perry Barr and Sutton Coldfield offer safe, welcoming spaces where families can access support, advice, and activities. From parenting groups and sensory rooms to health referrals and stay-and-play sessions, the experienced teams walk alongside families, helping them build on their strengths and navigate challenges. The organisations also offers links to childcare, midwifery, and employment support. Whether face-to-face or through the Digital Family Hub, everything we do is driven by compassion, fairness, and a commitment to children’s wellbeing.
Key areas of responsibility include:
- Lead and manage the Family Support team to deliver effective support for families with children aged 0–19 (with a 0–5 primary focus).
- Act as Designated Safeguarding Lead, overseeing safeguarding practice, training and compliance.
- Ensure high-quality assessments, planning and delivery of 1-1 and group interventions.
- Provide reflective supervision, annual appraisals and support staff to develop their skills and confidence.
- Oversee adherence to Health & Safety, including Lone Working and safe home-visiting practice.
- Build strong multi-agency partnerships to achieve positive, sustained outcomes for families.
- Lead engagement strategies to reach and support hard-to-reach families.
- Ensure robust data quality, case recording, and preparation for audits and inspections (e.g., Ofsted, safeguarding audits).
Join the team and help make a difference where it matters most.
About You
We are looking for someone with:
- A NVQ Level 3 in Childcare, Health, Social Care or related field.
- Leadership experience, supervising, supporting and motivating staff.
- Experience in early intervention with vulnerable families, including assessments, home visits and group facilitation.
- Strong safeguarding knowledge and experience managing safeguarding concerns.
- Experience engaging hard to reach families and delivering evidence based family support programmes.
- Strong multi agency partnership working skills.
- Ability to maintain high quality case files, data records and monitoring information.
About the Organisation
An innovative leading children's charity delivering projects to support disadvantaged children, young people, their families, and communities, working with a range of partners to provide creative solutions including children and family centres, school counselling, preschool nurseries, family support and children affected by imprisonment and offending.
Benefits include:
- Continuous professional development
- In house learning platform
- Employee Assistance Programme
- Salary sacrifice pension with employers contribution of up to 7%
- Enhanced maternity and paternity pay
- BHFS Health Cash Plan
- Life assurance 2 times annual salary
- Enhanced annual leave
- Additional paid time off at Christmas
- Flu vouchers
- Eye test reclaim
The charity is committed to making a positive impact, and we're looking for someone like you. If you're ready to take the next step in your fundraising career and make a lasting difference in the lives of those who need it most, we invite you to apply and be part of the team.
We actively encourage applications from a broad and deep range of backgrounds and experiences. This post is subject to necessary safeguarding checks including an appropriate level DBS Disclosure. The organisation is a Living Wage Employer.
Other roles you may have experience with could include Family Support, Child Support, Community, Family Support Practitioner, Child Support Practitioner, Community Practitioner, Social Care, Childcare, Children, Health Worker, Family Support Worker, Child Support Worker. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Bid Writer
Service: Business Development Team
Salary: £32,635 - £36,158 + £480 homeworking allowance FTE per annum (£26,108 - £28,926.40 per annum for part time, 29.6 hours per week + £384 homeworking allowance)
Location: Homebased
Hours: 29.6 hours per week (part-time, 4 days) to be agreed upon successful appointment
Contract: Permanent
Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.
We see first-hand the power of family to shape lives, for better or worse, so we speak up for the
importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.
Main Responsibilities:
The Business Development Team provides a specialist support function to enable the organisation to achieve its growth objectives. We promote the strategic growth of the organisation by supporting the retention of existing work and securing new contracts via competitive tender, trusts, grants and statutory fundraising.
This is an exciting opportunity for a Bid Writer or someone with equivalent writing experience/knowledge to join us and write applications that fully articulate Family Action’s offer. The post works closely with other organisational functions and the rest of the Business Development team to convey service models and content to funders.
Main Requirements (for details check the job description and person specification):
- Produce quality written material in easy-to-understand ways; convey ideas graphically and tailor documents to specific audiences
- Ability to establish effective working relationships at all levels, both internally and externally
- Experience relevant for your effectiveness in the role might be from various sectors and disciplines. If you are passionate about supporting us to submit high-quality tenders and applications, achieving success rates whilst engaging with our services to contribute and evidence the impact of their work for inclusion in submissions then we would like to hear from you
Benefits:
- an annual paid leave entitlement of 30 working days plus bank holidays pro-rata
- up to 6% matched-pension contributions
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
To Apply:
· Apply via our website by following the link and clicking the ‘Apply’ link to fill out our digital application form
· Closing Date: Monday 5th January at 9am
Interviews are scheduled to take place w/c 12th January virtually
All appointments with Family Action are subject to satisfactory Safer Recruitment checks.
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates. We are committed to increasing the representation of these groups at Family Action because we know that greater diversity will lead to even greater results for families and children and we strive for our workforce to be truly representative of the diverse communities we support.
All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.
To help remove financial barriers to working with us, we will reimburse travel costs if you are invited to attend an interview in person.
*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.
Family Action is an award-winning national charity working from the heart of local communities across England and Wales.



The client requests no contact from agencies or media sales.
Salary: Grade 3 - £31,600 per annum
Contract: Permanent
Location: Merseyside Hub – currently based in Anfield with plans to move to Liverpool City Centre in 2026
Hours: Full time - 37.5 Hours per week
Closing date: Sunday 4th January 2026 at 11.30 pm
Do you have experience and ability in housing and homelessness advice and advocacy? If you are looking for an exciting new career opportunity, then join Shelter as a Housing Rights Worker and you could soon be playing a vital role in standing up to the housing emergency.
About the role
You will be delivering high quality housing advice and advocacy, in line with our local community plans for Merseyside and will work with people who are experiencing homelessness and bad housing to identify issues facing local communities. You will plan and deliver casework to individuals and communities to resolve their housing situation, by liaising and advocating with local authorities, housing associations and private landlords. This will include taking referrals from community and advice groups and our National Emergency Helpline, as well people self-referring in person at the Hub.
The role also works in local community settings and with community groups to deliver advice and rights awareness workshops to ensure that people with lived experience of homelessness have opportunities to share their stories, voice their opinions and participate in the design and delivery of Shelter services. Offering day to day support to volunteers, providing learning, shadowing and mentoring and being a consistent role model for our values are also key aspects of the role. This is a challenging, front-line role where you will have a real opportunity to help people improve their lives.
About you
• Listen to, engage and work with individuals and communities, including people with lived experience of homelessness.
• Experience, knowledge of and/or proven ability in housing and homelessness advice and advocacy and are able to progress to specialist level knowledge.
• Experience of carrying out casework related interviews and maintaining detailed case records.
• Advise and support clients to make informed decisions.
• A proven record of delivering group workshops and presentations is essential, as is a collaborative, flexible and professional approach to your work.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
About the Team
The Merseyside Hub is a team of seventeen, and you will be a key member of the Housing Rights team, defending the right to a safe home. This team works closely with colleagues in our Legal Team as well as our colleagues in community fundraising, community organising and lived experience. Each of Shelter’s eleven hubs across the country have their own local priorities based on the issues experienced by our clients. For Merseyside, we focus on homelessness, temporary accommodation, the private rented sector and social housing. We want people in Merseyside to be able to access the advice and support they need to secure and keep a home. We believe everyone has the right to reside in accommodation where conditions do not negatively impact their health.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
How to Apply
Please click ‘Apply for Job’ below. You are required to submit a CV and responses to the 'About You' points outlined in the job description of no more than 350 words each. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:
• We prioritise diversity and have an inclusive and open mindset
Any applications submitted without a supporting statement will not be considered.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Salary: £44,640 per annum
Grade: 3
Position type: Permanent, Full time, 37.5 hours per week, flexible hours considered
Responsible to: Procurement Manager
Direct reports: None
Location: Truro, Cornwall (hybrid) or Remote (UK only - with required travel to HQ up to 4 times a year)
Role purpose:
The Procurement team is crucial to ensuring ShelterBox is equipped with the supply infrastructure we need to work, fundraise, budget, manage data and ultimately deliver vital aid. In addition to working on Indirect Items, the Procurement Team is a skills resource for the rest of the business, identifying and supporting with best practice in procurement and negotiations at all levels.
The Senior Buyer will join a busy and dynamic Procurement team of three individuals (two Senior Buyers and the Procurement Manager) and will quickly become integral to the day-to-day running of the Procurement function. It is expected that the individual will have substantial procurement experience.
The Senior Buyer will be responsible for a variety of Indirect spend and suppliers. Additionally, the Senior Buyer will support the Supply Chain team and the rest of the organisation as a subject matter expert on negotiation and procurement activities.
Who are we looking for?
ShelterBox is seeking a proactive individual with proven procurement experience to add capacity to the team. Attention to detail and diligence will be at the forefront of your skillset and you'll need to be comfortable with numbers, data and sensitively posing challenging questions to understand business requirements.
We are looking for someone with excellent communications skills and the ability to balance multiple tasks with competing deadlines. The individual should be confident with developing and maintaining relationships both internally with other departments and externally with suppliers and partners.
This role would suit someone currently in a Senior Procurement Role who is looking to expand their responsibilities and skillset. CIPs qualification is desirable. Charity experience is appreciated, but we welcome applicants with appropriate experience in any sector.
Main role and responsibilities:
Ensure effective procurement of goods, services and works by conducting market research, performing supplier due diligence, implementing rigorous contracting procedures, managing contracts, negotiating favourable terms, identifying cost-saving opportunities, and preparing and maintaining documentation to guarantee best value, efficiency, and accountability to both donors and recipients.
Handling a variety of stakeholders and manage expectations as well as delivering on promised outcomes.
Duties will include but not be limited to:
- Management of a broad range of categories across the organisation, focussing predominantly on indirect, non-stock purchases.
- Work with Senior Management to identify procurement improvement priorities by analysing forecast spend, supply markets and specification options.
- Design, plan and lead the tender process for a variety of buying categories up to a contract value of £2m.
- Contribute to the specification-writing process, leading to formal technical, performance and supply specifications that can be used in tendering; it is expected that the individual will write the final versions of those specifications and hold them on file.
- Regularly review and improve procurement processes for allocated categories, adapting to organisational strategic change.
- Working with the team, assess and manage risk across all allocated categories.
- Write, negotiate and sign off contracts with suppliers to achieve the maximum value for ShelterBox.
- Develop and maintain appropriate supplier and contract management processes for all allocated categories.
- Report on cost savings and avoidance and added value.
- Upskill individuals across the organisation on commercial processes, offering strategic advice and ensuring compliance with internal policies.
- Manage procurement-led projects such as procedure implementation, and software introduction.
- Develop and deliver sustainability improvements within the procurement function according to the Environmental Policy.
- Keep up to date with legislative changes, industry trends and market developments.
- Sign off on supply chain compliance as per the delegation of authority level
- Maintain departmental databases.
- Ensure that the procurement administration is kept up to date and that all filing is in accordance with policy.
- Support procurement-related projects across the organisation.
- Uphold ethical and professional procurement standards at all times.
- Maintain commercial confidence for internal matters, and matters pertaining to suppliers.
- Represent ShelterBox as required.
Other responsibilities
Any other duties as required which are deemed appropriate to the level and grade of the post.
Sahir (formerly Sahir House) is the oldest continuously operating LGBTQ+ charity in the Liverpool City Region. We are dedicated to fostering a brighter, healthier future for our communities.
We provide practical and emotional support, camaraderie and connection to:
- LGBTQ+ people
- All people living with or affected by HIV
We actively confront injustice, combat discrimination, and address inequalities. By campaigning, we strive to create a fairer and more equitable society for those we serve. Our work is insight and data-driven and our programmes are co-developed with those we serve.
What It Is Like to Work at Sahir
We want people to enjoy working at Sahir and to feel supported, valued and able to thrive. As a health and wellbeing charity, we place strong emphasis on staff wellbeing, reflective practice and work life balance.
We offer a friendly, inclusive and supportive working environment, with access to regular supervision, training and development. Staff are encouraged to build their skills, confidence and experience in ways that support both personal growth and long-term career development.
This role offers the opportunity for a qualified counsellor to deliver high quality, ethical and affirming counselling within a specialist charity setting.
You will work with LGBTQ+ community members as well as people living with or affected by HIV, providing short term counselling within a stepped care model and a supportive multidisciplinary team.
Practice is grounded in the BACP Ethical Framework and informed by the realities of stigma, identity, health and social inequality.
What We Are Looking For
We are looking for a counsellor who is:
- A qualified practitioner with a recognised counselling qualification at diploma level or above.
- Registered with BACP or working towards accreditation.
- Committed to ethical, reflective and trauma informed practice.
- Confident working with a range of presenting issues, including complexity.
- Empathic, thoughtful and able to work both autonomously and collaboratively.
We particularly welcome applications from counsellors with lived experience of the issues affecting LGBTQ+ communities and/or people living with HIV, while recognising that strong allies and practitioners from a wide range of backgrounds are equally valued.
Equality, Inclusion and Accessibility
Sahir is committed to equality, diversity and inclusion. We welcome applications from all suitably qualified candidates regardless of race, ethnicity, gender identity, disability, religion or belief, sexual orientation or age.
Lived experience is valued at Sahir, but it is not a requirement. We are interested in people who share our values and want to contribute positively to our communities.
You do not need to meet every requirement listed to apply. If you feel aligned with our values and excited by the role, we encourage you to apply.
We are happy to discuss reasonable adjustments at any stage of the recruitment process.
Sahir stands as the oldest LGBTQ+ charity in the Liverpool City Region. We’re also a proud support organisation for people living with HIV.
The client requests no contact from agencies or media sales.
Family Support Worker
Maternity Cover up to 12 months
£24,000 pa + Company Car and benefits (including 25 days annual leave, reward scheme and pension)
Essex and surrounding areas, including Romford, Ilford, Harlow, Loughton, Chelmsford
Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.
About the role:
We are looking to appoint a Family Support Worker for a fixed term period of up to 12 months, on a full time basis (35 hours per week) to deliver a high-quality family support service as part of our Essex Care Team.
Reporting to the Family Support Manager of the Essex Care Team and working in partnership with health, education and social care professionals, you will take responsibility for providing needs-led emotional, social and practical support to families where a child/young person has a life threatening or terminal illness.
Having worked in a stressful and emotional environment you have a genuine interest in building supportive relationships and helping people; and having provided bereavement support to families, you understand processes of grief, loss and change - and how best to help others deal with its impact.
Location:
This role covers Essex and surrounding areas, including Romford, Ilford, Harlow, Loughton & Chelmsford.
What we’re looking for:
· An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a community environment and those with a recognised qualification in education, health or social care
· A warm, inclusive approach to achieving goals quickly and correctly
· Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines
· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident user of IT (including MSOffice)
· A persuasive and open communicator - you will work collaboratively with your team and volunteers to ensure delivery of a high-quality service and support fundraising colleagues by writing case studies and family updates
· A practical knowledge of diversity issues affecting children, young people and their families – aware that being responsive to others needs and concerns, is essential.
What we offer:
· We have a range of fantastic benefits that we offer our employees, including:
· Flexible working hours to balance home and working life
· Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand
· Company car for front line care posts
· 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)
· Time off in Lieu
· Access to the Blue Light Card Scheme, and other rewards and discounts
· Bike to work, season ticket loan and payroll giving schemes
· A recommend a friend recruitment bonus scheme
· Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year
· Pension scheme where we contribute 5% of your salary and you contribute at least 3%
· The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping
Robust training and development programmes to support your learning and growth
If you’d like to find out more about these benefits and working with us, please visit our website.
As part of our learning and development Anne Harris Skills Development Programme, we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be their best and feel a valued member of a high performing organisation.
Our Family Support Teams are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, introduction to play.
The programme aims to provide a building block for you to individually tailor your own learning and development needs.
About us:
Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.
How to apply:
Please visit our website via the link and apply online.
Interview Date to be confirmed
Please disclose on your application form if you have used AI for any part of your job application.
Interviews will take place at our Essex Care Team office with the dates to be confirmed. We will only contact those applicants who have been successful. If you require any adjustments during the interview process, please let us know.
There will be a requirement for flexible working and a full current driver’s licence to accommodate team and family need. An enhanced DBS disclosure will be required for this post.
Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.
Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds. We are a Best Companies One-Star rated organisation.
Future Dreams is a breast cancer charity with a simple but powerful mission:
Nobody should face breast cancer alone or without hope.
Future Dreams House in King’s Cross is our warm, welcoming support centre where people affected by breast cancer can access workshops, therapies, information, and community – both in person and online. It’s a busy, friendly, and deeply meaningful place to work.
The Role
We’re looking for a proactive, practical and people-focused House Assistant to help keep Future Dreams House running smoothly day to day.
This role is a mix of front-of-house, operations, and sustainability. You’ll be making sure the building looks and feels like a 5* space, greeting and supporting visitors, coordinating volunteers, and helping us embed eco-conscious practices across everything we do.
You’ll work closely with the House Manager and wider team to ensure every visitor feels safe, welcome, and cared for – from the moment they step through the door.
Key Responsibilities
House Operations & Maintenance
- Open and close the House and carry out daily checks for security, safety, and presentation.
- Keep all spaces – including communal areas, toilets, kitchens and therapy rooms – tidy, clean and well-stocked.
- Regular trips to the supermarket and post office.
- Run errands (e.g. flowers, supplies), manage waste and recycling, and support laundry of towels and linens.
- Set up rooms for workshops and events (furniture, AV equipment, yoga mats, refreshments).
- Support minor maintenance tasks and contractor visits as needed.
Front of House & Visitor Support
- Provide a warm welcome to everyone arriving at Future Dreams House.
- Help visitors sign in, complete forms and find where they need to go.
- Offer refreshments, give House tours and help maintain a calm, supportive environment.
- Answer phone and email enquiries with empathy and efficiency.
- Support with bookings and keep systems and calendars accurate.
Administration & Communications
- Manage the main info@ inbox, responding promptly and professionally.
- Keep room and workshop booking calendars up to date.
- Handle incoming and outgoing post, including packaging, labelling, post office runs and box recycling.
- Respond to information requests and send out materials such as leaflets and visitor information.
Volunteer Support
- Work alongside volunteers, guiding and supporting them through their tasks.
- Help coordinate volunteer activity, especially when the House Manager is away.
- Provide simple, on-the-job training around tasks such as front desk support, room set-up and kitchen duties.
Sustainability
- Act as the sustainability champion for Future Dreams House.
- Promote eco-friendly practices around energy use, recycling, waste reduction and sourcing.
- Help shape and track progress against our sustainability goals.
- Engage the wider team and volunteers in greener ways of working.
Health & Safety
- Act as a First Aider and Fire Marshal (full training provided).
- Support fire safety checks, drills and wider health & safety procedures.
- Help during evacuations and report any incidents or hazards promptly.
Organisational Support
- Work collaboratively with colleagues across programmes, fundraising, and operations.
- Support internal and external events as needed.
- Carry out any other reasonable duties in line with the role.
About You
Essential Experience
- Experience in a customer-facing or front-of-house role.
- Comfortable working in a fast-paced, dynamic environment.
- Experience working effectively as part of a team.
- Some experience with administration and record-keeping.
- Experience with basic maintenance or housekeeping duties.
Skills & Knowledge
- Confident using Microsoft Outlook, Word, and Excel.
- Able to navigate online booking platforms and digital systems (training provided).
- Excellent verbal and written communication skills.
- Strong organisation and time management; able to juggle multiple tasks.
- Basic understanding of health and safety principles (or willingness to learn).
- Calm, professional approach when under pressure or dealing with sensitive situations.
Personal Qualities
We are looking for someone who:
- Embodies our values: Empathy, Inclusive, Collaborative, Honest, Adaptable.
- Is passionate about providing an exceptional visitor experience.
- Is proactive, hands-on and happy to “muck in” wherever needed.
- Has a professional yet warm and approachable manner.
- Is resilient and able to support visitors and colleagues in emotionally sensitive situations.
- Has strong attention to detail and takes pride in high standards.
- Is enthusiastic about sustainability and making a positive impact on the environment.
What We Offer
- A meaningful role in a charity making a real difference to people affected by breast cancer.
- A supportive, friendly team environment at our beautiful House in King’s Cross.
- Training for key responsibilities (including First Aid, Fire Marshal duties and systems training).
- Opportunities to grow your skills across operations, visitor services, events and sustainability.
The client requests no contact from agencies or media sales.