Generalist Jobs in Home Based
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
LOCATION: Across Citizens Advice Hammersmith & Fulham sites with the potential for some hybrid working following completion of successful probationary period.
Citizens Advice Hammersmith and Fulham is recruiting for Advice Services Managers, who will be responsible for the supervision, quality and monitoring performance of the advice and information team. This busy and varied role will rely on your ability to mutli-task and bring out the best in paid and volunteer staff, to ensure the highest quality of advice across our many and varied projects. Working as part of a team with other Advice Services Managers, you will also be responsible for all aspects of risk relating to advice delivery, complaints handling, safeguarding and GDPR.
It is essential that you have the required management skills and a good understanding of the main advice enquiry areas including welfare benefits, housing, debt, and employment as well as a combination of the following attributes:
- Excellent and effective communicator
- Experience in managing and developing staff and volunteers
- Ability to manage multiple tasks and assess priority order
- Ability to research, analyse and interpret complex information
- Experience of working with colleagues to maintain a positive working and learning environment, ensuring equality and diversity principles are upheld
If you are an experienced Generalist Advisers, and don’t have all the skills required, please consider applying as we are willing to consider appointing the right candidate as a training and development role.
What we can offer you:
We value our people and can offer a supportive culture within a high performing and award winning organisation. 86% of our workforce recommend us as a place to work. We are committed to being an inclusive employer and workplace to represent the diverse communities we service. We are committed to increasing our diversity and whatever your background, we welcome your application. We offer an attractive remuneration package with excellent terms including:
- Generous holiday entitlement starting at 25 days per year (in addition to bankholidays) and rising to 30 days with long service
- Learning, development and personal growth opportunities
- Mental health and Well-being support helpline
We will interview on a rolling basis. We reserve the right to close the applications earlier if suitable candidates are found so encourage early applications.
Closing Date: Thursday 16th May 2024
Location: Dorking and Leatherhead (remote working considered for the right candidate)
This is an exciting opportunity to join our senior management team as an Operations Manager. This role offers 3 days employment per week. The Operations Manager is an internally focused role that ensures the advertised service is delivered. You will be part of the senior management team ensuring the smooth and efficient running of a high quality advice service, including overall management of the advice session supervisors and volunteer team.
Why join us?
There’s never been a more important time to work for Citizens Advice. As day to day living costs continue to remain high, many are struggling to make ends meet, and we’re experiencing record-breaking demand for our services. We give people the knowledge and confidence they need to find their way forward – whoever they are and whatever their problem. For everyone, for 85 years.
We are seeking someone who is passionate about giving an effective service to everyone and who is not afraid to drive change and improvement. You will need to demonstrate that you are a strong team player, with an eye for detail, and have great people skills. You will thrive in a busy environment and have a positive ‘can do’ attitude.
You will also be passionate about helping others to reach their full potential, contributing to their development, and seeing them thrive. You will have excellent communication skills and the ability to supervise, motivate and manage people. You will complement this with strong IT skills.
You may currently be working as an experienced supervisor or manager within our service and looking to step up to a more senior management role or transfer to a different local office to add breadth to your experience. Either way, we are keen to hear from you!
The Citizens Advice service values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds.
You will be responsible for the day to day supervision of the advice team as they provide advice and information face to face, via email and on the telephone to the public as well as ensuring that the advice given is of good quality.
More about Citizens Advice Mole Valley (CAMV)
We are an independent local charity operating at the heart of our community for 85 years. We have offices in Leatherhead and Dorking. We support those living and working in Mole Valley on a range of issues such as housing, employment, financial matters and benefits. Our free, independent and impartial advice changes lives, supporting our clients through challenging times.
We value diversity, promote equality and challenge discrimination. We welcome applications from people of all backgrounds. If this role sounds like you and you would like to know more, or to have an informal chat, please contact us via the email found on our website vacancy page. We can send you the detailed job pack. Take a look at our website to find out more about us!
It is anticipated that interviews for this role will take place in the 2 weeks following the closing date for applications.
Closing Date: Friday 24 May 2024 at midday
At Independent Age, we believe that no older person should face financial hardship. That’s why, by 2027, our goal is to have improved the lives of one million older people. Our impact across policy, campaigning, information and advice, grant-making and partnerships improves lives by increasing the financial well-being of older people in financial hardship, enabling greater choice and independence in wider areas of life. We want to find talented individuals from diverse backgrounds to join us on this journey.
Responsibilities and Person Specification:
This role is an integral part of the day-to-day delivery of our Advice and Support Service, which has been re-shaped and is due to go live in the summer of 2024. The service is targeted at older people in or facing financial hardship, and provides information, advice and follow up support relating to a range of issues, including Welfare Benefits, Social Care and Housing.
As a Adviser (Housing and Welfare Benefits) you will be responsible for providing specialist support to older people, their families and carers through our advice service with their enquiries relating to housing and welfare benefits as well as providing generalist level support on a range of issues through our duty service.
You should you should have in depth, specialist level knowledge of Housing or Welfare Benefits (ideally both) as they relate to older people, experience of working within an high volume advice setting and advice supervision framework such as the AQS framework.
For full details on the role and requirements, please review the job description and person specification. If your experience doesn’t align perfectly with all of the criteria in the person specification but you do meet most of them and are excited about the role, we encourage you to apply anyway.
This is a full-time role, 35 hours per week, which you can choose to work over five days or a 9-day fortnight. We also are open to this role being worked on a part-time basis on a minimum of 28 hours per week.
What it’s like to work at Independent Age:
We celebrate diversity at Independent Age and champion the differences that make each of us unique. We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included.
We offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance, and fantastic learning and development opportunities. We also offer a number of enhanced leave provisions and benefits.
We know that a good work life balance helps us perform at our best and supports wellbeing. Flexible working hours and hybrid working is standard for all (those contracted to work in the office usually attend 1 day per week). But if you need a different form of flexibility, we are always happy to talk flexible working.
You can find out more about what it’s like to work at Independent Age by visiting our website.
Salary information:
Hybrid working in London: £32,682 per year, increasing to £33,600 after 6 months and £34,493 after 12 months Pro-rata if part-time
Homebased (with regular travel to London): £29,453 per year, increasing to £30,267 after 6 months and £31,054 after 12 months. Pro-rata if part-time.
Application Process:
To apply, please sit our website to submit via CV and a Supporting Statement, detailing how your skills and experience meet the criteria within the Job Description and Person Specification, by clicking the Apply Online button below (please do not hesitate to contact us if you have specific requirements and need support to apply in an alternative format).
To support our commitment to equity, diversity and inclusion our hiring managers use anonymous shortlisting. Therefore, please do not include your name, photo, or information to indicate your gender or age in your CV and supporting statement. Please do not omit dates of employment. Please ensure the title of any uploads does not contain your name.
Independent Age is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and, if offered the post, we will require two employment references including your current or most recent employer. A basic DBS Certificate will be required for this role.
Closing Date: 6th May
Interview Dates:
First Round: 15th or 16th May, Second Round: 22nd May
The client requests no contact from agencies or media sales.
An exciting opportunity has arisen for an Advice Session Superviser or experienced Generalist Adviser with at least 2 years’ experience looking for a development opportunity to join our dynamic team.
The successful candidate will join our team of Supervisers and contribute to the support and development of our excellent staff and volunteers.
Together with our Senior Management Team and Quality Performance Manager, you will help to ensure that we continue to provide a high quality advice service within the London Borough of Bromley.
If you are a team player, committed to supporting others, and want a job that makes a difference in people’s lives this could be the job for you.
Closing date: Monday 6th May 2024 at Midnight
Interview date: Wednesday 8 th May 2024
Citizens Advice Bromley values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds.
At Independent Age, we believe that no older person should face financial hardship. That’s why, by 2027, our goal is to have improved the lives of one million older people. Our impact across policy, campaigning, information and advice, grant-making and partnerships improves lives by increasing the financial well-being of older people in financial hardship, enabling greater choice and independence in wider areas of life. We want to find talented individuals from diverse backgrounds to join us on this journey.
Responsibilities and Person Specification:
This role is an integral part of the day-to-day delivery of our Advice and Support Service, which has been re-shaped and is due to go live in the summer of 2024. The service is targeted at older people in or facing financial hardship, and provides information, advice and follow up support relating to a range of issues, including Welfare Benefits, Social Care and Housing.
As an Adviser (Health Social Care and Housing) you will be responsible for providing specialist support to older people, their families and carers through our advice service with their housing and social care enquiries as well as providing generalist level support on a range of issues through our duty service.
You should have in depth, specialist level knowledge of Health and Social Care or Housing (ideally both) as they relate to older people, experience of working within a high volume advice setting and advice supervision framework such as the AQS framework
For full details on the role and requirements, please review the job description and person specification. If your experience doesn’t align perfectly with all of the criteria in the person specification but you do meet most of them and are excited about the role, we encourage you to apply anyway.
This is a full-time role, 35 hours per week, which you can choose to work over five days or a 9-day fortnight. We also are open to this role being worked on a part-time basis on a minimum of 28 hours per week.
What it’s like to work at Independent Age:
We celebrate diversity at Independent Age and champion the differences that make each of us unique. We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included.
We offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance, and fantastic learning and development opportunities. We also offer a number of enhanced leave provisions and benefits.
We know that a good work life balance helps us perform at our best and supports wellbeing. Flexible working hours and hybrid working is standard for all (those contracted to work in the office usually attend 1 day per week). But if you need a different form of flexibility, we are always happy to talk flexible working.
You can find out more about what it’s like to work at Independent Age by visiting our website.
Salary information:
Hybrid working in London: £32,682 per year, increasing to £33,600 after 6 months and £34,493 after 12 months Pro-rata if part-time
Homebased (with regular travel to London): £29,453 per year, increasing to £30,267 after 6 months and £31,054 after 12 months. Pro-rata if part-time.
Application Process:
To apply, please visit our website to submit a CV and a Supporting Statement, detailing how your skills and experience meet the criteria within the Job Description and Person Specification (please do not hesitate to contact us if you have specific requirements and need support to apply in an alternative format).
To support our commitment to equity, diversity and inclusion our hiring managers use anonymous shortlisting. Therefore, please do not include your name, photo, or information to indicate your gender or age in your CV and supporting statement. Please do not omit dates of employment. Please ensure the title of any uploads does not contain your name.
Independent Age is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and, if offered the post, we will require two employment references including your current or most recent employer. A basic DBS Certificate will be required for this role.
Closing Date: 6th May
Interview Dates:
First Round: 15th or 16th or, Second Round: 21st May
The client requests no contact from agencies or media sales.
We are actively recruiting for an interim HR Advisor for an initial fixed term contract of 5 months for a large education organisation. You will be working with our HR Business Partners on Employee Relations cases, providing day to day generalist advice, reviewing some of our policies as well providing support on restructures.
This is a full time role that offer hybrid working of 3 days on site - location South London.
Ideally an ASAP start
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
People Team Advisor
Job Role:
We need an exceptional People Team Advisor. This is a key post in supporting the management and staff of the FEC. The Forces Employment Charity to be effective in their roles and provide the very best quality of provision to our external delivery. The successful candidate will have responsibility and accountability for the full employee support life cycle and will be involved in all areas of the Human Resources function under the direction of Head of People. The post holder will be expected to work as part of the HR team in the provision of a comprehensive HR service. The post holder will be required to work closely with all employees at all levels
This is a full-time, 35 hours per week, hybrid contract reporting to Head of People. The successful candidate will be required to travel to the London office 2 days per week – immediate start date but will wait for the right candidate.
Key Responsibilities:
- Ensuring the provision of a high-quality People (HR) service to all stakeholders in all employee life cycle in generalist capacity including resource, employee relations, learning & development, and reward, in accordance with the consistent application of charity policies and procedures and compliance with employment law and best practice.
- Produce employment contracts and variation to contracts in line with authorised management requests.
- Manage and Support onboarding processes with People Administrator.
- Work closely with the People and Payroll Department to ensure workforce information is kept up to date, employment changes are notified, and any problems identified and addressed.
- Issue timely and accurate payroll instructions, to meet payroll deadlines by working with People Team in specific Administrator.
- Manage staff sickness and absence in accordance with the sickness absence management policy, notifying team managers of absence thresholds and advising on Company Sick Pay limitations.
- Manage and support the implementation and monitoring of HR processes including pre-employment checks (right to work), Enhanced DBS vetting and MOD security clearance, employment contracts and variations, starters and leavers, induction, mandatory/other training, probationary period review, performance and development review, maternity/paternity/shared parental leave, flexible working requests and the evaluation of training.
- Provide and Support Administrator in the management information reports relating to HR, for example absence data, annual leave allowances, training compliance etc.
- Work with team managers to ensure all information (e.g., jobs descriptions, working hours and patterns, etc.) is consistent and up to date.
- Support Head of People in the development of HR policies, Rewards/Benefits, and other HR related projects, as requested.
- Input, maintenance, and provision of all HR data held within the HR Management System (PeopleHR) ensuring a high degree of accuracy.
- Maintain the People Team cloud-based e-filing system to ensure documents and information are retained and easy to locate.
- Initiate and co-ordinate progress of all mandatory staff training (in accordance with the training matrix) reporting compliance issues to managers.
- Be prepared to support all HR Administrator activities during periods of absence.
- Working alongside People Administrator and supporting the Head of People and site leadership team driving the delivery of the people agenda across the organization.
- Supporting the management team with ER issues and providing generalist support and advice on a variety of cases
- Playing an active role in forward thinking and fast action responses to the control of absence and retention ensuring contractual KPIs are achieved and maintained.
- Ensuring relevant management training is identified, sourced, and delivered, promoting a culture of learning and development across the organisation.
- Partnering with the other business areas and providing support in HR related activities.
- Participate in the charity’s appraisal scheme and support staff compliance (probation and annual appraisals).
- Be familiar with all charity policies and be prepared to advise/direct staff on compliance as appropriate.
- Ensure Data Protection and GDPR compliance.
- Maintain awareness of the requirements of the Health and Safety Policy and Display Screen Equipment assessments.
- Work to the charity’s quality standards and systems within the context of the ISO 9001 Business Management System.
- Undertake such other duties and responsibilities as are appropriate to this level of post or as directed by Head of Business Support.
PERSON SPECIFICATION
Essential Competencies:
- Previous experience of working in a fast-paced HR team, providing first level advice on HR policies and procedures, employment law and employee relations issues.
- Be up to date with current employment law.
- Excellent organisation and communication skills, with a good foundation in HR theory.
- The ability to multitask and deal with a range of incoming enquiries – organisation is key to the success of this role.
- Ability to develop innovative ideas and solutions.
- Excellent IT skills specifically HR Management Systems and MS Office applications; particularly Word, Excel and Outlook.
- Able to form and maintain effective working relationships with senior management, colleagues, service users and key stakeholders.
- Strong communication skills with an ability to positively challenge, influence and coach managers whilst providing a supporting service outcome.
- Self-motivated with a ‘can do’ attitude and determination to ‘get under the skin of problems’ and identify pragmatic solutions.
- Ability to work in a fast paced and varied environment, with experience in adapting to change based on business requirements.
- Able to apply high levels of common sense and logic to often delicate and complicated situations and therefore possess excellent listening and communication skills.
- Sound knowledge of employment law
- Excellent communication skills are essential.
- The ability to construct detailed reports, case letters and present MI data.
- Ability to approach issues with a proactive, forward-thinking approach, applying innovation that can be reflected to our customer and stakeholders.
- Able to streamline and improve operational processes.
- Highly enthusiastic with excellent communication skills.
- Flexibility in approach.
- CIPD Level 5 or higher or working towards it.
Desirable Competences:
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Associate Member of CIPD.
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Payroll experience.
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Charitable Experience
Forces Employment Charity is an equal opportunities employer, and values having a diverse workforce. We actively encourage applications from all qualified candidates.
To apply, please submit and Cover Letter and CV by Midnight Friday 17th May 2024.
At Help for Heroes, we believe those who serve our country deserve support when they are wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds; their lives changed forever. We help them, and those still serving, to recover and get on with their lives.
And who are we you’re wondering? We are experts and beginners. Generalists and specialists. Ordinary people with an extraordinary passion towards making a positive change to the lives of our veterans (and having fun while doing it).
As One Team we share a philosophy – I.C.A.R.E. It’s the way we walk and talk, the way we interact with others and how we approach everything we do. We are:
Innovative – Collaborative – Authentic – Resourceful – Energetic.
We have an incredible opportunity for a Philanthropy Executive to join our Fundraising Partnerships team.
Please see below for more information on what just might be your future role.
About You
Are you a passionate Philanthropy Relationship Executive who is motivated to make a real difference for the Armed Forces Community? Help for Heroes is seeking someone to be an integral part of the small, dynamic and supportive Philanthropy team at Help for Heroes.
You will have: A flexible working approach. A skilled communicator with excellent written and verbal skills. Experience of relationship-led fundraising with an understanding of donors’ motivation to give.
About the Role
The ideal candidate will provide excellent administrative and operational support to the Philanthropy team, including specific well-written copy for fundraising collateral, engaging thank you letters, impactful cases for support.
Identify, generate, develop and grow a portfolio of major donors, contributing to an agreed income target.
Your role will be varied, responsible for supporting the Philanthropy team to generate, develop and grow income from a portfolio of major donors through positive and impactful relationships and excellent stewardship. You will be a team player, able to efficiently manage and prioritise your time.
About the Team
A key member of the Philanthropy/High Value Partnerships team actively securing donations and building long term partnerships from high-net-worth individuals.
About Us
Help for Heroes believes those who serve our country deserve support when they’re wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds. The Charity helps them, and their families, to recover and get on with their lives. It has already supported more than 26,500 people and won’t stop until every wounded veteran gets the support they deserve.
We are looking for a People Policy & Engagement Partner to join the National Theatre People Team.
The purpose of the role
The People Team provide advice, guidance and support to all National Theatre staff, line managers and senior leaders on people policies; terms and conditions of employment; recruitment and selection; performance management; staff engagement; diversity and inclusion; trade union and employee relations; discipline, grievance, and capability processes; and training and career development. We pride ourselves on providing a customer-focused, flexible, and agile service and aim to support and facilitate an open and inclusive culture where all staff can thrive.
The successful applicant for this role will lead on the development and review of employment policies, undertaking benchmarking and researching best practice to ensure the NT has a full range of accessible and inclusive policies. They will analyse and interpret business intelligence and workforce data to inform policy development and decision making whilst working with colleagues to develop guidance and training for managers and act as the department’s central advisory expertise. They will also lead on work related to the NT’s pay framework and policy and manage engagement surveys, developing routine reporting and analysis.
The successful candidate will have the following:
- Experience across a range of People functions that demonstrates an ability to work autonomously across a range of functions, including generalist, policy development, reward and interpreting terms and conditions.
- Experience of analysing and presenting information both written and verbally in informal and formal settings.
- Experience of working with information, databases and ability to interrogate and analyse data.
- Experience of working in a flexible and pragmatic way to problem-solving. Able to seek and exploit opportunities to advance objectives.
- Proven ability to communicate effectively orally, digitally and in writing adapting the message for a diverse audience in an inclusive and accessible way.
- Experience of managing multiple stakeholders, with the ability to build strong collaborative working relationships.
If that sounds like you, this may be the role for you!
Download the Job Description here.
Working with us will give you...
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Complimentary staff tickets for shows, subject to availability and policy.
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Discounts in the NT’s bars, cafes, restaurants, and bookshop, as well as in local businesses (from Wagamama to local childcare providers & gyms on and around the South Bank)
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Access to interest-free season ticket loan and Cyclescheme partnership
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Pension schemes with Legal & General and NEST
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Sabbatical option, subject to agreement and policy
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Generous sick pay
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Family-friendly employer with supporting policies
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Hybrid and flexible working, subject to agreement and policy
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Training and Development Programme via e-learning platform, and specialist in-person training relating to role.
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On-site Occupational Health and welfare support
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Free-to-access Employee Assistance Programme, enabling counselling and mental wellbeing support, financial and legal advice, and advice on caring responsibilities.
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On-site staff canteen and bar
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Staff networks including Amplified: The Ethnically Diverse Network; Disability Staff Network; LGBTQ+ Network; Parents and Parents & Carers Network
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The NT is also a member of Parents and Carers in the Performing Arts (PiPA)
Please note
The closing date for the receipt of a completed application is Tuesday 7th May 2024 at 12 noon.
We support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. As users of the disability confident scheme, we guarantee to interview disabled applicants who meet the essential criteria for our vacancies.
People Department 2024
The client requests no contact from agencies or media sales.
Hours: Full- and part-time positions
Contract: Permanent
Location: CAML charity offices and outreach venues
Salary (pro rata for part time): From £28,000 per annum
Annual Leave: 25 days (pro rata for part time), Charity Day, plus public holidays
Pension: The charity operates a pension scheme
The charity offers an employee assistance programme
Deadline: 6pm, Thursday 16th May 2024
Citizens Advice Merton and Lambeth (CAML) is the leading advice charity supporting individuals and families across the London boroughs of Lambeth, Merton and beyond. We provide a range of information, support and advice services. We also work to raise awareness and understanding of the challenging issues affecting our clients and communities.
We are looking for an accredited Debt Adviser to provide comprehensive debt advice and support to those in need. If you have at least one year’s experience as an accredited debt adviser, passionate about supporting individuals and families in need and interested in joining a dedicated, professional team we would love to hear from you.
If you are not an accredited Debt Adviser but you are an accredited Generalist Adviser with at least one year’s experience, are willing to complete the relevant training, passionate about supporting Merton and Lambeth residents, we would love to hear from you.
The successful candidate will have excellent interpersonal skills and be able to work flexibly with clients. You will be meticulous in your work, especially when supporting clients and maintaining case records for continuity of casework. You will also be very well informed with regards to legislation, case law and policy changes relating to debt and benefits.
Our offices have excellent public transport links and Mitcham also has a carpark. We offer a friendly and welcoming work environment and can provide flexible work opportunities dependent on service demands.
Main duties and responsibilities
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Provide comprehensive, full range of debt advice in line with Financial Conduct Authority and Debt Advice Quality Framework
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Commit to train for debt adviser (if trainee) and ongoing training/development (all roles) as requested by the charity
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Provide generalist advice in benefits, income maximisation and housing as required
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Complete Debt Relief Orders on behalf of clients (if accredited)
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Use your interpersonal skills to explore, listen and understand complex problems as they affect each individual and tailor approach to advice accordingly
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Provide a clear plan of action and follow-up on actions relating to cases as appropriate
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Follow-up on actions relating to cases as appropriate
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Identify and escalate serious problems, including safeguarding, appropriately
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Ability to work to own initiative within a team environment.
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Work closely with service colleagues and wider CAML team
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Support clients in CAML offices and outreach venues
Monitoring Quality and Case Recording
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Ensure all client engagement and support is comprehensively and accurately recorded
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Review your work, and monitor quality standards, as per the Citizens Advice quality framework
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Ensure data protections regulations are adhere and office procedures followed
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Work with your line manager, senior managers and charity colleagues to develop and improve services, and your own standards.
Other Duties and Responsibilities
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With wider charity team and other organisations, ensure clients are supported with related advice issues
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Ensure all work is fully compliant with our policies and procedures and Citizens Advice Quality Standard
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Assist and contribute to the charity’s communications, research and campaigns work
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Maintain positive working relations with our stakeholders
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Professionally represent Citizens Advice Merton and Lambeth
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Other duties as requested by your line manager, senior manager and Chief Executive
Professional Development
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All our team receive comprehensive induction to the charity and our work. We support Advisers in their professional development to ensure we’re up to date with recent legislation, case law, policies and procedures relating to benefits and debt and undertake appropriate training as agreed with your line manager (Head of Advice Services).
Person Specification
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Generalist Adviser certificate (Citizens Advice or equivalent) – Essential
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Accredited debt adviser (either through relevant Citizens Advice debt training, Wiser Adviser training). – Essential for accredited role
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Willingness to undertake training and development to comply with Citizens Advice quality standards
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Experience of using client management databases (we use Casebook) - Desirable
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Ability to prioritise work, meet deadlines and manage caseload - Essential
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IT competency and experience - Essential
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Ability and willingness to work as a team - Essential
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Understanding of and commitment to the aims and principles of Citizens Advice service - Essential
This job description and personal specification does not form part of any contract.
If you’re interested in the role and joining us, we would be delighted to hear from you. Please follow the link to our website to find out how to apply. (please note we will not consider CVs for this role).
The deadline for applications is 6pm, Thursday 16th May 2024.
If you do not hear from us, we are afraid your application was unsuccessful.
We reserve the right to close applications early if we receive sufficient applications for the role.
We are registered with the Information Commissioner's Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and stored.
The client requests no contact from agencies or media sales.
At Help for Heroes, we believe those who serve our country deserve support when they are wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds; their lives changed forever. We help them, and those still serving, to recover and get on with their lives.
And who are we you’re wondering? We are experts and beginners. Generalists and specialists. Ordinary people with an extraordinary passion towards making a positive change to the lives of our veterans (and having fun while doing it).
As One Team we share a philosophy – I.C.A.R.E. It’s the way we walk and talk, the way we interact with others and how we approach everything we do. We are:
Innovative – Collaborative – Authentic – Resourceful – Energetic.
We have an incredible opportunity for a SENIOR NEW BUSINESS MANAGER – REGIONAL CORPORATES to join our team.
Please see below for more information on what just might be your future role.
About You
Are you experienced in new business supporter acquisition in national charities? Have you got 3 years experience winning new business for charities? Are you familiar with community fundraising and supporter engagement? Have you managed a team towards an ambitious target? If you have this and would love to help us become more visible in communities then please read on.
About the Role
You will lead 2 Business Development Managers directly to deliver a 6-figure team new business target across the country. You will also support the upskilling and support of our Area Fundraising Managers in their local new business endeavours. You will ensure a solid strategy, creative prospecting plan and pipeline management to achieve our agreed targets as well as have your own personal pipeline. You will also support the team in liaising with our national Corporate Partnership team, Marketing teams and more to ensure the team have everything they need to identify, prospect, win and report on new business.
About the Team
You are joining a passionate team part way through a 3-year strategy implementation that has seen the team forecast to almost double income within 2 years.
Part of the Commercial Directorate which has ambitious growth plans focussed on growing our supporter base.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The successful post holder will be responsible for the safe and effective provision of comprehensive HR services for the Charity and develop highly effective relationships within designated areas, maintaining a real understanding of their challenges
Job Responsibilities:
· Contribute fully to the development and implementation of operational and strategic decisions to achieve objectives
· Responsible for advising and supporting managers on delivering effective human resource management and for ensuring that best HR practice is delivered at all times
· To lead on recruitment and selection process, including advising appointing managers on current recruitment legislation and organisational processes and procedures.
· To develop and deliver training and development interventions linked to identified needs
· To line manage the HR Administrator and HR Assistant roles
· Leading meetings involving highly complex sensitive information, presenting and analysing complex information such as grievances, disciplinary, welfare issues, investigation meetings, absence management and capability
· Be the lead HR person for Training and Development including organising Study Leave Committee meetings
Person Specification:
· Degree level qualification or equivalent experience or Level 7 Chartered Institute of Personnel and Development
· Significant relevant experience in Human Resources in a generalist role
· Experience working in the non-profit sector
· Demonstrated experience in a Healthcare environment
· Proficient use of HRIS to aid analysis of data and presentation of information
· Ability to assess risks appropriately and develop pragmatic solutions to mitigate the risk
· Excellent communication and interpersonal skills
Salary: £50k per annum
Contract Type: Permanent
Working Pattern: Hybrid
Agency Reference Number: J80158
This vacancy will be actively shortlisted, so please get your applications in early to avoid missing out!
Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates
At Help for Heroes, we help the Armed Forces community live well after service.
There are many ways we help veterans, their relatives, serving personnel, and people who worked alongside the UK military. We help people with their physical and mental health needs, and a range of welfare issues. Our support gives people the skills, confidence and knowledge to make a success of life after service.
And who are we you’re wondering? We are experts and beginners. Generalists and specialists. Ordinary people with an extraordinary passion towards making a positive change to the lives of our veterans (and having fun while doing it).
As One Team we share a philosophy – I.C.A.R.E. It’s the way we walk and talk, the way we interact with others and how we approach everything we do. We are:
Innovative – Collaborative – Authentic – Resourceful – Energetic.
We have an incredible opportunity for a Community Occupational Therapist to join our team.
The post holder will work with communities in the below regions
- Kent
- Essex
- Lincolnshire
- Norfolk
- Leicester
Please see below for more information on what just might be your future role.
About You
Help For Heroes are looking for a highly skilled, professional, and experienced Occupational Therapist to join our expanding clinical team. Are you a committed, flexible OT with a minimum of 2 years of post-graduate experience looking to expand your skills and have the opportunity to work with the Armed Forces Community? If you have the ability to work independently but still enjoy having the support of a team, you could contribute your skills and experience to improve quality of life. Are you happy to embrace a flexible work pattern as the position will involve frequent travel to meet veterans in their own homes and communities and other organisational commitments including inductions, training and team meetings which may require some overnight stays? If you have experience of delivering Occupational Therapy in both physical and mental health conditions, then your holistic approach will help improve lives. Sleep difficulties and sensory needs are a large part of the role to enable veterans to live as they want to so experience in these areas would be beneficial.
About the Role
You will have the opportunity to work in the homes and local communities and be able to support them with physical and mental health needs that are creating barriers to meaningful occupation. By carrying your own defined caseload, you will be able to identify barriers that are affecting veterans’ ability to be as independent as possible and live the life they want to live. You will be assessing, planning, implementing, and evaluating Occupational Therapy interventions for those who have served our country and improving the quality of life of our Heroes. You will have the opportunity to be creative in your solutions and the community setting will allow you to address these needs in the best environment for the Armed Forces Community. This role would be ideal for someone who is looking to take the next step in their career and is keen to be at the forefront of evidence-based practice in a supportive team.
About the Team
You will be joining the clinical team at Help for Heroes to provide community based Occupational Therapy input to armed forces veterans. We are resourceful in finding ways to deliver what is right and fair in the healthcare domain. Our aim is to champion the Armed Forces Community and to do this as one team of OTs and Registered Nurses. If you feel that you could join a team that is excited, confident and ready for tomorrow’s challenges this may be role for you.
What we offer
To enable our employees to thrive in all aspects of their lives we proudly support flexible working practices. You can tailor your working day around your work and private commitments providing you maintain high class service to the team and our veterans at all times. And there are also a wide range of other benefits we offer like 29 days paid holiday, enhanced family friendly packages, health cashback plan.
The client requests no contact from agencies or media sales.
Human Resources Advisor - Part-Time 14 hours
Harris Hill are delighted to be working exclusively with this amazing charity who are dedicated to helping children and young people in the UK who have experienced crisis, living in financial hardship and dealing with multiple challenging social issues.
To be considered for this role you will hold a CIPD Level 5 qualification
Have substantial experience of working in a generalist, standalone HR role.
Be up to date with UK employment law and HR policies development.
You will have excellent communication and interpersonal skills to engage confidently and credibly with people at all levels.
You will be highly organised and able to manage workload to meet deadlines and respond to changing priorities.
You will be proficient professional level of IT skills, particularly across MS Office and Google systems.
Have experience using, managing and developing HR Information systems.
Demonstrate high professional and ethical standards, showing sensitivity and integrity when handling challenging situations.
Experience of managing Safer Recruitment processes.
Strong attention to detail and the ability to interpret and analyse complex documentation.
Awareness and understanding of the UK charity sector.
Knowledge and understanding of equalities issues and working in an anti-discriminatory and inclusive way.
Please send your CV in the first instance to
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
At Guy’s & St Thomas’ Foundation, our mission is crystal clear – to lay the foundations of a healthier society. Nestled in the heart of Southwark, London, our foundation boasts a rich history. We operate in collaboration with our local NHS hospitals through our charity brands. Additionally, we establish partnerships with local organizations, offering funding to drive essential programs, delivered through our subsidiary organization, Impact on Urban Health.
Acting as a strategic people partner for Guy’s & St Thomas’ Foundation, this role will drive people management initiatives, support the Foundation Strategy and the delivery of a strategic plan to achieve this. The role will have a designated internal client base to directly partner and will support the Foundation in promoting its corporate values and shaping a positive culture.
This role will establish consistency of practice with all Foundation People Business Partners and ensure delivery of a cost effective, customer-focussed service whilst continually striving for excellence.
Key Responsibilities
Strategic Business Partnering
· Develop a thorough understanding of the Foundation and the business area where you are providing support in order to provide a full people partnering service.
· Translate People strategy and agreed deliverables for your designated business areas into achievable plans and a prioritised implementation map.
· Establish effective relationships with business leads to enable you to provide valued interventions and insights on people management strategies.
· Advise directorate managers on managing people effectively including treating people fairly and professionally to ensure employee engagement and the delivery of Foundation objectives.
· Work with directorate leads to identify skills and capabilities they need to deliver current and future work, liaising with the Talent Management Hub (Learning & Development and Talent Acquisition) to manage the resourcing and talent processes.
· Partner with business area leads to develop learning and development plans for your designated directorate, and liaise with the Learning & Development Manager to identify gaps in levels of capability.
· Work with the Head of Learning & Development to introduce talent mapping initiatives and ensure that leaders and managers within designated directorates are equipped with the skills and confidence to manage effectively.
· In liaison with the People Advisor, provide regular key people metrics with analysis, narrative and ideas to encourage your designated business leads/managers to seek continuous improvements and regular review of individual and team delivery.
· Work with, and bring in, specialists across the People & Culture directorate (e.g., Learning & Development, Talent Acquisition, DEI) to respond to planned and emerging people and business objectives.
Advise, manage, and support
· Develop and maintain all Foundation policies, procedures, processes and forms required to deliver a People service capable of ensuring that the Foundation discharges its duties efficiently and effectively.
· Ensure legal compliance of all People processes and procedures, enabling best practice to be attained in providing guidance to managers and employees, and safeguarding the Foundation’s reputation in the execution of its duties.
· Ensure up to date knowledge of all employment policies and procedures and provide advice and input as required.
· Act as a point of contact for employees to discuss confidential matters or grievances.
· Partner with line managers to provide advice on employee issues, coach managers on how to manage people and resolve employee issues including via the grievance and disciplinary processes.
· Stay current on industry trends, employment law and best practice to provide guidance to managers and staff on all People, legal and compliance issues.
· Foster a positive working environment for all people working at the Foundation.
· Process monthly payroll promptly and accurately with supervision from the Senior People Business Partner.
· Contribute to the Foundation’s strategic approach to diversity equity and inclusion (DEI) and work to actively embed practices which promote DEI across the Foundation’s approach to its workforce and people processes.
· Act as a diversity, equity and inclusion (DEI) champion, representing the directorate and liaising with employee networks on People related issues, policies and procedures.
Performance management
· Partner with directorate leads to drive appropriate and timely performance management and improve performance delivery.
· Manage individual review cycles for your designated directorate, sending reminders to managers when reviews are due and signposting staff and Line Managers to further support and guidance.
· Coach managers on the use of PDPs.
· Promote mandatory eLearning and ensure it is undertaken within prescribed timescales.
· Working with the People Advisor and business leads provide oversight of the 360 feedback surveys for end of year reviews for your directorate.
Employee Engagement and Organisational Development
· Take on/lead any other projects as requested by the Head of People & Culture or Chief People Officer
· Nurture a positive working environment by embedding the company culture and values in the implementation of all people related initiatives.
· Provide mentorship to junior colleagues in the People & Culture directorate and play a key role in their development.
These responsibilities are not exhaustive, and the Foundation reserves the right to assign other duties commensurate with the role as required.
Skills and Experience
Excellent interpersonal skills and effective communication skills (including presentation skills) with a high degree of cross-cultural sensitivity.
• An ability to work as a highly effective team player, able to both collaborate and lead. • Comfortable with ambiguity and confident to working autonomously.
• Emotionally resilient and able to cope with, and resolve, conflict.
• The ability to influence stakeholders at all levels.
• Tact, diplomacy, and discretion.
• Ability to use own initiative and good at problem solving.
• Exceptional communication skills, oral and written.
• Numerate with commercial awareness.
• Pragmatic, proactive and solutions driven.
• Dynamic self-starter who can prioritise and work under pressure.
Knowledge, experience, and qualifications:
• CIPD qualified or equivalent.
• Sound knowledge of employment legislation and its application.
• Strong understanding of diversity, equity and inclusion concepts and the impact the People. function can have in embedding an inclusive and equitable culture.
• HR Generalist experience across a broad range of HR functions and employee lifecycle, and best practice for those.
• Managing employee relations and related processes.
• The ability to analyse and report on HR information and data.
• Experience of working in a fast-paced environment and manging multiple concurrent workstreams.
• Implementing and supporting change management with experience of TUPE/mergers.
Benefits
- Up to 12% employer pension contribution.
- Annual personal development budget.
- Annual health and wellbeing personal allowance.
- Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
- Health and wellbeing programme that offers optional free yearly health check-ups.
- Support for healthy eating via fruit bowls and onsite lunch facilities.
- Agile working, flexible hours, and supportive IT Kit.
- Shower facilities and bike lock area.
- Generous annual leave (27 days + bank holidays)
- Subsidies for glasses
- Employee Assistance Programme
The client requests no contact from agencies or media sales.