Recruiting a Support Worker to join our Mental Health service based in Richmond!

GBP 22,360 per annum, 37.5 hours per week, 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Richmond Mental Health Accommodation Pathway supports people with complex and varying mental health illnesses living in the Borough of Richmond. We are currently recruiting for a Support worker to be based in the High Support Service in Teddington, part of the Richmond MHAP group of services. There are currently 12 customers living with a range of mental health conditions and complex conditions such as drug and alcohol misuse. Day to day duties include, but not limited to: developing and support customers to achieve recovery goals and reduce risks, support with medication, developing group activities, supporting with appointments, getting people ready to live on their own in the community.

Job Overview:

To enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community by providing a flexible and individually tailored support package. Support Worker will give practical support to help people maintain their tenancy, stay well, exercise choice and control in their care and lives and participate in the community. Support is also provided to develop a model of re-enablement towards self-advocacy, self-management and empowerment, incorporating the principles and practice of recovery, co-production and peer support.

Key Responsibilities:

- Undertake key-working responsibilities for a caseload assigned by the Senior Support Worker/Team Leader/ Contract Manager. Creatively working to engage with customers.
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions. Promote positive risk taking.
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Building supportive, trusting relationships with customers.
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities.
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation.
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
- Empower customers to ensure they receive the service and benefits they are entitled to
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team and policies
- Undertake housing management duties in line with relevant HM contract.
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned
- Involving customers in the design, development and delivery of the service
- Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhering to all other Look Ahead's policies and procedures
Engaging in learning and development activity to increase knowledge and skills

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2020. We welcome applications from people of all backgrounds.

Interviews: 17th and 18th March 2021

The Supporter Care Advisor helps those with sight loss to live the life they choose by providing a first-class customer service to current and future potential supporters with the aim to maximise retention of existing supporters and grow a long-term supporter base. This role is responsible for answering supporter queries and concerns by phone, email or postal correspondence.

This role is 9am to 5pm, Monday to Friday, 35 hours per week, with 26 days paid holiday (excluding bank holidays) a year. As a charity, we’re always keen to support flexible working as best we can. We offer a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people.

The successful candidate will be required to work in the Reading office, including during lockdowns.

More details about this role, the Organisation and the recruitment process can be found in the attached candidate pack and job description.

We reserve the right to close adverts earlier than the closing date.

Candidate profile

To be able to fulfil this role, and provide help to those with sight loss, the skills and experience we are looking for in a potential candidate include;

Essential
• Proven experience in administration within a Customer Service environment.
• Demonstrable experience of using a Customer Relation Management (CRM) system to record customer activity.
• Proven understanding of Gift Aid and data protection regulations.
• Good Microsoft Word, Outlook and Excel skills.
• Demonstrable evidence of willingness and ability to deliver the highest standards of customer care.
• Confident telephone manner showing patience, empathy and listening skills.

Desirable
• Previous exposure to working in the charity sector.

For the complete list of essential and desirable criteria necessary to be successful in this role please see the Person Specification within the Job Description below.

If you are successful you will need to provide evidence of your right to work in the UK. We cannot provide sponsorship for this role.

How to apply
Applications need to be made using the online application form, accessed using the ‘apply’ button above. As part of your application ensure you provide to evidence and examples of how your skills & experience meet the criteria as set out in the attached job description.

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If there is not enough space in your application form to provide this information, please ensure you upload additional documentation containing the additional detail.

Diversity
Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications from disabled people as they are currently under-represented in the organisation and guarantee an invite to interview for all disabled applicants who meet the essential criteria for the job.

Safeguarding
Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

About Us

The National Lottery Community Fund is the largest community funder in the UK - we’re proud to award money raised by players of The National Lottery  to communities across the UK. Last year alone we gave out over half a billion pounds (£508.5 million) of National Lottery funding to over 11,000 community projects across the UK, enabling even more people and communities to bring their ideas and ambitions to life. We support a wide range of health, educational, environmental, and charitable projects with grants ranging from as little as £500 to multi-million-pound programmes. 86% of our new grants were for less than £10k.

At the heart of everything we do is the belief that when people are in the lead, communities thrive. National Lottery funding is open to everyone and we’re privileged to be able to work with the smallest of grassroots groups right up to large UK-wide charities. We have changed how we work across the Fund to help us serve people and communities more effectively, working flexibly and on their terms; working closer to communities.

About the Role

As a funding officer you will assess requests for funding and manage grants using local knowledge, best practice, thematic expertise, and the experience of customers and stakeholders to improve our grant making and inform our decision making. By working closely with people and communities from the Thames Valley area with a focus on the Berkshire area, you will understand what matters to them and where our funding can make the biggest difference.

Being responsible for supporting local people and communities you will have a strong understanding of our vision, our commitment to equity and inclusion and our funding products. You’ll also need to support our stakeholders, helping them to make connections that will help them achieve their goals.

Being responsible for the pipeline of projects you will need to understand and respond to the different needs of our customers by providing advice and considered feedback and be willing to have challenging but constructive conversations.

As a Funding Officer you will ensure our grant management and assessment play an effective part in contributing to the Fund’s knowledge and learning as a grant maker. You will manage your own caseload, liaise with grant recipients, undertake project visits, identify and manage risk, supporting organisations to deliver their projects and measure their impact.

You will also need to work within the Fund’s policies and procedures and the necessary legislation, and in a way that is in line with our vision and principles.

You will represent the Fund within your local area including at funding fairs and external meetings and create opportunities for people to come together. You will share learning from your conversations, events, grant holder reports and evaluations with other colleagues so that we can maximise our impact.

You will be part of a team, led by a Funding Manager, and comprised of several other Funding Officers.

Contract Type: 12 Months Fixed Term Contract

Hours: 37 Hours per week, flexible working considered

Interview Date: Week beginning 22nd March 2021

Essential Criteria

We are looking for talented people from a wide range of backgrounds, cultures and experiences who share our values and are passionate about making a difference through our funding. Whether through lived or gained experience you will really understand the communities we work with.

You will have:

• Communication skills: Strong listening, written and verbal communication with an emphasis on written communication for assessment purposes.
• Relational skills: Ability to nurture, develop and promote effective relationships and communication with colleagues, community organisations and other external agencies with a strong commitment to equity and inclusion
• Analytical skills: Ability to assess a high volume of applications, make good judgements, challenge when appropriate and manage risk.

Ideally you will live within the Berkshire area or have excellent knowledge of that area. You will work from several locations across the area, including your home and our offices with the expectation that you will be flexible in order to get the best outcomes for our customers.

Desirable Criteria

Desirable criteria include:

• Knowledge of the social policy environment and the role of the third sector
• Understanding of financial planning and business plans, ability to analyse accounts and numerical data, and to identify and manage risk
• Experience working with underrepresented communities in the region
• Knowledge of the Berkshire and its charity sector
• Be committed to own professional development and able to relate your learning experience to this role.
• Demonstrate sound IT skills and the ability to learn detailed processes
• An ability to manage your own workload with minimal supervision

For You

We seek to develop our staff and offer a wide range of personal development opportunities.

We offer a wide range of generous benefits including:

• Generous annual leave and company pension scheme
• Flexible working to support staff with their work/life balance, taking into account things such as caring responsibilities, worship and attendance at religious festivals
• Enhanced paid maternity, paternity and adoption leave
• Season ticket and cycle to work loans
• Paid volunteering leave

How to Apply 

Visit our jobs page on The National Lottery Community Fund  website for further details about the vacancy and our application process.

Equal Opportunities

Equality, diversity and inclusion in our grant-making, and amongst our people, are all vital to our success in supporting people and communities to thrive.  We believe our people should represent the communities, organisations and individuals we work with.  We are committed to being an inclusive and great place to work, and recognise our people come from diverse backgrounds. We are a Disability Confident employer and positively welcome applications from disabled people.

Join us as an Intern within the tcc Foundation to learn how company giving and employee engagement can contribute to social impact for vulnerable children.We believe in a world more loyal, and a world more loyal starts with our people.  tcc global is a hugely successful and internationally recognised leader in loyalty marketing

This is a development opportunity with global impact and you will receive mentoring for the duration of the placement. In return, you will bring enthusiasm, energy, curiosity, brilliant digital communication skills and a flexible approach to your work.

About the Role

This internship would suit recent graduates and those looking to build a career in fundraising and making a difference to our society.As an Intern, you will be working closely with the Director of the Foundation to help develop the next stage of the Foundation to increase donations; improve employee engagement and their understanding of the lives of children who are struggling in the communities within which we all live and work.

Based between our offices in Heathrow and remotely from home, this is a varied and challenging fixed term internship for 12 months, with exposure to working across a wide range of activities including grant making, marketing, digital communications and corporate fundraising to improve the lives of children in need.Some of the ways you'll contribute is by:

Communications:

• Work with the Director to devise creative content ideas to grow our engagement across digital platforms. maximising its potential and monitoring its performance
• Design and create impactful content for all digital channels including website, social media and e-newsletters that are accessible and user-friendly.

Grant management with renowned and grass roots charities to include:

• Assist with partner, project and donor communications around project successes and key dates
• Monitor the project pages of the website to ensure they are up to date and engaging
• Monitor timely completion of reports on potential partners, presenting findings in accessible format

Support our employee fundraising and engagement programmes including:

• Help to organise meetings, workshops and webinars
• Support local office volunteering and fundraising
• Develop and test new fundraising and engagement activities that work globally, are culturally sensitive and viable whilst many teams are working at home.

About You

With previous volunteering or fundraising experience and the ability to comfortably work in a fast paced, dynamic and driven environment that is non-hierarchical and collaborative in its attitude, you will have:

• Bachelor’s Degree or equivalent in Marketing, Communications, Social Sciences or related field
• A good capacity for analysis and adaptation and the ability to plan, prioritize and organize
• High energy, resilience and a motivation
• Outstanding interpersonal and communication (both written and verbal) skills
• Digitally fluent – Instagram, Facebook, etc
• Excellent attention to detail and organisation skills
• A pragmatic approach to work, adaptability and be a team player

About the Benefits & Culture

Our culture is professional, entrepreneurial and focused around our people.  At the heart of our business are our core values, which we regard as fundamental to our way of working. We believe in Respect, Truth, Collaboration and Care while having fun!  Together with a competitive placement salary, we will:

• Ensure that you gain a wide range of fundraising and marketing experiences to boost your CV
• Ensure you have meaningful projects to work on
• Provide coaching and mentoring
• Respect and listen to your views and ideas
• Provide an encouraging and friendly working atmosphere

Skills you will Develop:

• Understanding of project cycle, project management skills and sub-granting processes in an international development / human rights context
• Knowledge of issues affecting vulnerable children particularly around hunger and safeguarding
• Understanding of direct service delivery initiatives in the countries within which tcc operates.
• Use of Customer Relationship Management (CRM) systems such as Salesforce
• Use of Content Management System (CMS) such as WordPress and how to make website edits
• Use of social media for social impact in a work context
• Administration, data and team coordination.

About the tcc Foundation

Set up in 2017, the tcc foundation is a corporate foundation that aims to create brighter beginnings for children around the world. The Foundation’s mission is to support children’s development in meaningful, measurable and innovative ways by funding and helping to ensure:

• Children aren’t hungry and have access to good nutrition
• Vulnerable children are protected to enable them to thrive