Giving services customer support jobs in Chertsey, surrey
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We have an exciting opportunity at our London Battersea centre to support the day-to-day operations of our client services team.
Thrive is a national charity that uses gardening to change lives. We’re looking for a
Client Services Coordinator (Client Gardeners) who will provide office and operational
support to our delivery team.
Working as a key part of the team at Thrive in London, the Client Services Coordinator
will provide administrative support and be responsible for the client gardener referral
functions at the centre. The successful candidate will have administrative and
organisational skills and up to date IT knowledge.
Appointment to this post will be subject to a satisfactory Disclosure and Barring
Service check. Thrive complies fully with the DBS Code of Practice. Having a criminal
record will not necessarily prevent an individual from working for Thrive.
conversation about the role, please email recruitment in
To apply, please email recruitment with your CV and a written statement explaining how you meet the person specification and what you will bring to Thrive.
Closing date for applications: Friday 21st August
First Stage Interviews: W/C 24th August . Second Interviews will be scheduled for the following week.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join Our Team as People Support Team Administrator (10 months fixed term maternity cover)
Location: Work from Home and offices in Leatherhead and Redhill, Surrey
Salary: £28,840 per annum plus benefits
Hours: 37.5 hours per week
Contract: Full time (10 month fixed term contract starting mid October)
Right to Work: Applicants must have the right to work in the UK. Unfortunately, we are unable to offer any skilled worker visas.
About you
You will love giving brilliant customer service and making a difference to our new colleagues in the onboarding process, our managers and teams. Detail and accuracy will be important to you and you will have experience of achieving this in a fast pace environment.
You will be an excellent team player and a fast learner. You will be organised, enjoy working with people and have some knowledge of HR processes, particularly in relation to onboarding.
As People Support Team Administrator, you work to support our homes with all onboarding and HR administrative queries across the full employee lifecycle, with a particular focus on onboarding.
What You'll be doing
You'll be at the heart of our onboarding process, helping new colleagues join us smoothly and ensuring managers have the support they need along the way.
You'll:
- Support the onboarding journey from offer through to start date.
- Carry out employment checks, including DBS, references, right to work, qualifications, and occupational health clearances.
- Set up new starters on our HR system and maintain accurate employee records.
- Be a key point of contact for candidates, managers, and colleagues, providing a positive and professional experience.
- Support probation administration and employee lifecycle processes.
- Respond to HR administration and onboarding queries.
- Assist with personnel file audits and compliance checks.
- Maintain shared trackers, inboxes, and employee records.
- Support the wider People Team with administration and reporting tasks.
Is This You?
You love being organised and keeping things on track.
You enjoy helping people and providing great customer service.
You have strong attention to detail and take pride in accurate work.
You can manage multiple tasks and deadlines effectively.
You're confident using systems and learning new technology.
You enjoy working as part of a supportive team.
What We're Looking For
You may already have HR experience, or you may be an experienced administrator looking to develop a career in People/HR.
Ideally, you'll have:
- Experience in an administrative or customer-focused role.
- Some understanding of onboarding, recruitment administration, or HR processes.
- Knowledge of employment checks such as references, DBS, and right to work documentation would be beneficial.
- Strong IT skills, including Microsoft Outlook and Word.
- Excellent communication skills, both written and verbal.
- The ability to handle confidential information professionally.
- A positive, proactive, and flexible approach to work.
Experience within a care organisation or knowledge of CQC recruitment requirements would be an advantage, but it isn't essential.
Why Us?
By ensuring smooth onboarding, accurate records, and excellent support, you'll help new colleagues feel welcomed, valued, and ready to do their best work.
And when people have a great experience joining us, everybody benefits.
If you're looking for a role where you can combine administration, customer service, and people support in a friendly and purpose-driven team, we'd love to hear from you.
Safer Recruitment
SeeAbility is committed to safeguarding and promoting the welfare of the people we support. All colleagues are expected to uphold this commitment.
Successful applicants will be subject to safer recruitment checks, including:
- Disclosure and Barring Service (DBS) check (where appropriate)
- Identity, current address and right-to-work verification
- Health declaration to ensure that you are medically suitable for the role you have been offered
- Employment references relating to work with children or vulnerable adults
All checks are completed at SeeAbility’s expense before a start date is confirmed.
Diversity & Inclusion
We are proud to be a Disability Confident Employer and are committed to creating a diverse and inclusive workplace.
- We welcome applications from people of all backgrounds, identities and experiences, including those with disabilities or who are neurodivergent.
- Reasonable adjustments are available throughout the recruitment process.
- In exceptional circumstances, a genuine occupational requirement may apply under the Equality Act 2010 (Schedule 9, Part 1)
For this role, gender is considered a genuine occupational requirement in accordance with Schedule 9, Paragraph 1 of the Equality Act 2010
Our mission is to champion and deliver ambitious support and preventative services alongside people with learning disabilities, autism and sight loss,
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Fundraising Officer
Fundraising & Engagement | Remote (UK-based)
Salary: £24,000 per annum (0.8 FTE, based on a full-time equivalent salary of £30,000)
Hours: Part time (28 hours per week to be worked over 4 or 5 days)
Location: Home-based in the UK with occasional paid travel to London
Contract: Fixed Term Contract until 30 June 2028 (with potential for extension)
Join Population Matters
We are a UK charity with a global remit. Our vision is of a world in which our human population lives fairly and sustainably with nature and each other. As we enter an exciting new phase of growth and influence, we’re looking for a highly organised and efficient Fundraising Officer to support the delivery of our online and offline activities within a diverse fundraising portfolio.
About the Role
We are looking for an enthusiastic, efficient and experienced fundraiser who can adapt, react to and maximise income opportunities in a challenging fundraising landscape; someone who is genuinely excited about our vision and mission, can work independently as well as within a team structure and can translate our work into credible, effective and powerful fundraising messaging. Your primary focus will be driving our medium- to long-term income streams i.e. regular giving and legacies.
Important Information
· This is a UK-based role
· Applicants must have the Right to Work in the UK
· We are unable to offer sponsorship
Apply Now
If you’re ready to play a vital role in a purpose-driven organisation and help shape a more sustainable future, we’d love to hear from you. Please submit a CV (not more than 3 pages) and answer the application questions explaining your interest in this role and how you meet the criteria in the Person Specification. A cover letter is not required.
Closing date: Tuesday 18th August 2026 at 09:00 (BST)
Population Matters is an inclusive and diversity-friendly employer. We are committed to equality, diversity and inclusion across everything we do. We welcome and encourage applications from people of all backgrounds and do not discriminate based on disability, race, colour, ethnicity, gender, religion, sexual orientation, age and all other categories protected by law. Please refer to our full EDI statement attached below this advert.
If you require any adjustments to make the process more accessible, or to arrange an informal conversation about the role, please see contact details within our EDI statement attached below this advert.
Thank you for your interest in Population Matters.
#fundraising #fundraising officer #fundraiser #fundraising and engagement #fundraising #fundraising officer #fundraising #fundraising officer #fundraiser #fundraising and engagement #fundraising #fundraising officer
The client requests no contact from agencies or media sales.
About Scotland's Charity Air Ambulance
Scotland’s Charity Air Ambulance (SCAA) exists so nobody in Scotland suffers or dies because medical help cannot get there in time. People can get sick or have accidents anywhere and anytime. But in Scotland there are places where urgent medical help cannot reach people. Or help gets there too late. And when lives are at risk every minute matters. As a charity we rely on donations from the Scottish public, companies and communities to ensure that urgent medical help gets to the patient when it is needed, wherever they are and at whatever time of day.
The Role
We are looking for a skilled and proactive Data Management Officer to join the charity’s Data and Insights Function. You will be joining the charity at a time of significant opportunity as we continue to strengthen our approach to data, insight and supporter engagement.
The Data Management Officer will mainly be responsible for managing and developing our Customer Relationship Management (CRM) system and supporter data. This is an exciting opportunity for an experienced CRM and data professional who enjoys hands-on responsibility for systems, process improvement and data management, and enabling colleagues to deliver exceptional fundraising, marketing and supporter engagement activity. Working closely with teams across the charity, you will ensure our CRM remains effective, compliant and fit for purpose while helping us better understand and engage our supporters. Your work will directly contribute to our ability to raise funds and support our life-saving mission.
This role can be offered on a fully remote basis, with the option to work from Perth Airport, where SCAA headquarters are located or our Aberdeen base at Aberdeen Airport, if preferred. Occasional travel to our Perth base will be required for the successful candidate. SCAA supports flexible and hybrid working arrangements—our current approach typically includes two office days per week for those working on a hybrid basis. The usual hours and days of work will be Monday to Friday, 9am—5pm.
About You
Essential
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Proven experience managing CRM systems in a charity or fundraising context and being comfortable working with large datasets.
-
Experience with data segmentation, ETL processes, transformation and import / export processes.
-
Strong understanding of data protection legislation (e.g. GDPR).
-
Understanding of Gift Aid regulations and charity fundraising compliance.
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Confident using query tools and an understanding of query-based data extraction.
-
Strong IT skills with competency using the MS Office suite and Excel in particular.
-
Strong interpersonal skills with the ability to work collaboratively across teams and support non-technical colleagues.
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Ability to analyse and translate data into clear findings for campaigns and reporting, including donor value analysis.
Our Benefits
- Pension: 12% employer’s & 5% employee’s contribution (after 3 months’ service)
- Annual Leave: 36 days (incl. public holidays) + an extra day for your birthday (and additional days with long service)
- Death in Service benefit: 4 times annual salary
- Optional Private Medical Insurance plan and Cashplan
- Employee Assistance Programme
- Enhanced Maternity/Adoption/Paternity Pay
- Access to Blue Light Card
- Learning and Development Opportunities
Selection Process
Interviews will take place at our base at Perth Airport in Scone, or remotely, during the weeks commencing the 24th or 31st August 2026.
How to apply
Please refer to the full job pack on our website.
Application deadline is 5pm on Sunday 16th August 2026.
To ensure no one in Scotland dies because help cannot get there in time.
The client requests no contact from agencies or media sales.
Individual Giving Officer
Working Hours: Full time, 37.5 hours per week, Monday to Friday with some evenings and weekend work
Term: Six-month FTC, with possibility of extension
Location: Loughborough Junction, London. Hybrid working, three days required in the office or at one of our hospital sites.
Salary: £29-31K dependent on experience
How to apply: Please use our online application form to apply, upload your CV and a one-page cover letter outlining how your experience meets the requirements for this role.
Interviews: Applicants will be shortlisted for interview on 27th July. First round interviews will be held online on 30th July. Final candidates will be invited to an in-person interview w/c 3rd August.
King’s College Hospital Charity
King’s College Hospital Charity aims to improve the experience of patients, family and friends at King’s. We work closely with the teams who care for patients and aim to make a difference by funding projects that enhance every aspect of health care. We support initiatives that improve health, work that helps to prevent people from becoming ill, and projects designed to improve diagnosis, treatment and care. It’s important to us to support the day-to-day work of the hospitals and deliver practical benefits by raising money for cutting edge equipment and facilities, innovative research, pioneering treatment and staff development and support.
Our Values
We are proud of our Charity values: they are our fundamental ethics and principles that underpin everything we do at King’s College Hospital Charity. These values are not simply words on paper. We all aim to live them and make them real every day. By bringing them to life, making our decisions and behaving with them in mind, we create a dynamic and supportive culture that reflects the Charity that we are.
We are caring and supportive; we are ambitious; we are innovative and creative; we are collaborative; we have integrity.
The Role
Our Individual Giving programme is central to our fundraising strategy to increase our unrestricted, sustainable income. This is a key role in supporting the Individual Giving Manager to recruit and steward donors across a range of channels including face-to-face, telemarketing, direct mail and digital. You will have the opportunity to work across multiple programmes including regular giving, lottery, cash appeals, in-memory and legacy, as well as to play a key role in our matched funding Christmas campaign. This role will help to meet or exceed our annual targets which will help us provide the best care for patients, staff and loved ones at our hospitals.
Key Tasks
- Help to co-ordinate our match funded Christmas Campaign
- Using evidence-based insights, support with the planning and implementation of several integrated direct marketing campaigns across a range of channels including direct mail, email, social, display advertising and newsletters including managing suppliers on concept creation, oversight of copy and creative and delivery schedules. Work with the IG Manager on performance analysis and learnings to enable enhancements and improvements
- Support the IG Manager in the set up and operational management of our face-to-face fundraising campaigns for regular donor and lottery player recruitment. Including invoice processing, complaint handling, site management and training for third party fundraising teams
- Work with the other IG Officer to optimise and improve our regular giving and lottery stewardship journeys. This will include researching and proofing content, engaging with supporters and looking for opportunities to cross-sell
- Being proactive in writing up process documents and maintaining documents for Individual Giving Team
- Day-to-day point of contact with external agencies including face-to-face agencies, creative agencies, printers and fulfilment houses
- To support the Head of Supporter Engagement with the development of a legacy marketing programme
- Support with the stewardship of our in-memory donors, including donors who set up tribute pages on MuchLoved
- Work with hospital staff and stakeholders to gather content, encourage fundraising and manage our contactless stations
- Work with our Supporter Services Team to monitor and action all feedback, speaking with supporters over the phone and via email, and properly recording supporter interactions on our database
- Work with the Fundraising Operations team to open fundraising post and log cash, card and cheque donations
- Send out stewardship materials to supporters from the office
- Support the C&E Manager with fundraising event and donor stewardship as required
- Work with the Communications Team to develop internal messaging for the Charity and King’s College Hospital NHS Foundation Trust
- Work with the Finance Team to process invoices and ensure activities are properly coded
Charity systems & compliance responsibilities
As an employee of Kings College Hospital Charity, you have an obligation to observe the policies and standards of the Charity together with all relevant statutory and professional obligations, the significant ones of which are:
- Maintain up-to-date knowledge on sector and market trends, the legal environment and compliance with regulatory requirements
- You have a general duty of care for the health safety and well-being of yourself, work colleagues’ visitors and patients within the hospital site in addition to any specific risk management responsibilities associated with this post
- You must maintain strict confidentiality of personal information relating to patients, donors, Trustees and staff and maintain the confidentiality and security of all charity data and records
- You are responsible for complying with the Charity’s policies and procedures
- You are responsible, with management support, for your personal development and should actively contribute to the development of colleagues and staff
Other
It is the nature of the work in a small charity team that tasks and responsibilities are diverse and varied. All staff are expected to work in a flexible way and on occasion to undertake tasks that may not be specifically covered in their job description or are outside of office hours. This job description is intended as a guide and is not intended to be definitive or restrictive. It is expected that some of the duties will change over time, and this description will be subject to review in consultation with the post-holder.
Skills & Experience
- Excellent organisational skills and attention to detail (Essential)
- Excellent written communication skills (Essential)
- Competent in Microsoft Office suite, particularly Word and Excel (Essential)
- Ability to prioritise work and be proactive when working on multiple campaigns (Essential)
- Excellent relationship building and interpersonal skills (Essential)
- Experience in one or more of the areas of fundraising listed (Desirable)
- Prior experience of stewarding donors and handling enquiries/complaints (Desirable)
- Experience of working with third-party agencies to deliver fundraising activities (Desirable)
- Previous experience using a Customer Relationship Management (CRM) Database (Desirable)
Changing lives, pioneering care

The client requests no contact from agencies or media sales.
The Supporter Care Manager manages and leads the Supporter Services function to provide an exceptional service to our supporters, from initial contact through the whole of their supporter journey, including thanking, welcome and upgrade calls to exemplary complaint handling.
The Supporter Care Manager ensures the day-to-day operations of the Supporter Care team are completed within agreed timeframes and to the highest of standards. This role continually reviews and challenges the function’s processes to identify improvements and efficiencies in order to continually improve our supporter offer and ultimately increase fundraising income and donor retention.
Key Responsibilities
General Responsibilities
- Work with the Head of Individual and Legacy Giving to develop and implement an ambitious legacy giving strategy, through a calendar of cross-channel acquisition campaigns, stewardship programmes, including development and delivery of a high-value stewardship vehicle, as well as developing a culture of legacy giving across fundraising thereby contributing to the success of the Fundraising department.
- Increase responses to campaigns and produce detailed reports for all campaigns, including results, testing analysis and recommendations.
- Explore and manage implementation and review of new methods of recruiting and retaining or developing donors and pledgers, including volume-based and relationship-based acquisition, and supporter journey development.
- Provide best-in-class stewardship to Legacy supporters.
Communication & Networking
- Work across all fundraising teams to develop confidence in legacy fundraising, building and maintaining a culture of legacy fundraising.
- Work with personnel at the hospitals and community healthcare providers to ensure the successful delivery of donor acquisition campaigns.
- Work with the Experience & Engagement team to ensure brand messaging is appropriate.
- Liaise with the Supporter Care function to ensure that all gifts are recorded and receive appropriate acknowledgement within agreed timescales.
- Work closely with the Data function so that suitable data analysis is carried out in order to inform new approaches and further campaigns.
Decision Making, Planning & Problem Solving
- Provide a creative and proactive approach to developing and implementing new campaigns.
- Effectively manage the campaign budget, as agreed with the Head of Individual & Legacy Giving, allocating resources to achieve maximum value and delivering to agreed timescales.
- Develop new guidelines and procedures when necessary.
Innovation & Portfolio Development
- Strive to deliver continuous improvement and fundraising product development, utilising innovation methodologies.
Service Delivery
- Manage our legacy fundraising activities, including but not limited to, managing free will services, online giving platforms, stewarding legacy pledgers and intenders, providing suggested will wording and other new opportunities as appropriate.
- Manage our legacy administration contractors, ensuring decision making adheres to our delegation of authority schedule, liaising with Foundation colleagues on matters arising, and financial planning and management of our caseload pipeline.
Analysis & Research
- Report, review and statistically analyse past and current performance within the programme to inform future developments and establish ongoing targets.
- Compile result reports using the CRM, digital metrics and other relevant data sources.
- Evaluate all appeals and activities to modify and grow their strategic objectives.
Teamwork, Teaching & Development
- Co-ordinate activity with other fundraising teams and key stakeholders across Fundraising and the Foundation.
- Undertake opportunities for cross-working between teams to build the pipeline to giving.
- Assist the Individual Giving team with other campaigns and special projects as and when necessary.
- Undertake any other duties as directed by the Head of Individual & Legacy Giving.
- Uphold and promote the department’s core values.
Role responsibilities are not exhaustive, and you would be reasonably expected to take on wider tasks that are commensurate with the level of your role.
Skills, Knowledge and Expertise
Skills, abilities, and attributes:
- Ability to prioritise and manage a demanding workload and multiple projects for self and team members.
- Ability and willingness to adapt to changing workloads and priorities.
- Excellent written, verbal and presentational skills with the ability to communicate fundraising information to a wide audience.
- •Ability to use initiative and make quick decisions under pressure.
- •Ability to work on own initiative to deadlines and with minimal supervision.
- •Motivated by high standards with excellent attention to detail.
Knowledge, experience, and qualifications:
- Experience of working in legacy fundraising.
- Experience of managing and delivering a broad variety of marketing and retention activities from conception to completion, and of measuring and analysing results to ensure continuous improvement.
- Experience of managing a range of agencies and suppliers including digital, creative, media, data and print.
- Experience of building strong working relationships with stakeholders, demonstrating exceptional interpersonal skills and the ability to interact with individuals at all levels.
- Experience of developing and managing budgets to ensure projects meet departmental objectives and KPIs.
- Knowledge and understanding of charity law and data protection regulations
Benefits
- Contributory Pension
- Annual personal development budget
- Annual health and wellbeing personal allowance
- Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
- Health and wellbeing programme that offers optional free yearly health check-ups.
- Support for healthy eating via fruit bowls and onsite lunch facilities.
- Agile working, flexible hours, and supportive IT kit.
- Shower facilities and bike lock area.
- Generous annual leave (27 days + bank holidays)
- Subsidies for glasses
- Employee Assistance Programme
The client requests no contact from agencies or media sales.
The Individual Giving Lead (Acquisition) sits within the Individual & Legacy Giving team. This role focuses on raising funds through prize- and cause-led individual giving activity. The Individual Giving Lead (Acquisition) leads the strategy and execution of (prize-led) donor acquisition campaigns, and develops compelling propositions to recruit and retain players supporting Guy’s & St Thomas’ Charity by engaging with our prize-led fundraising products. This role manages multi-channel direct marketing activity (online and offline), optimises performance through rigorous analysis and testing, and ensures campaigns are compliant, data-driven and financially robust.
Key Responsibilities
Strategy & campaign leadership:
- Develop and deliver the prize-led acquisition campaigns with income and player acquisition targets.
- Identify growth opportunities within prize-led fundraising models.
- Manage campaign lifecycles from concept to evaluation.
Campaign management & delivery:
- Create detailed project plans, briefs, schedules and budgets.
- Manage campaign timelines to ensure delivery on time and to income targets.
- Work across channels including direct mail, digital, paid social, DRTV (where relevant), email and telemarketing.
- Ensure all communications are on brand, accessible, and aligned with organisational values.
Financial management & reporting:
- Manage campaign budgets and expenditure. • Monitor income and expenditure performance; provide reforecasts where required.
- Process POs and invoices in a timely and accurate manner.
- Produce performance reports analysing KPIs including response rate, CPA, retention and average gift.
- Make proactive, evidence-based recommendations to optimise performance.
Supplier & agency management:
- Lead relationships with media agencies, External Lottery Manager, gaming suppliers, Professional Fundraising Organisations (PFOs), print and production partners.
- Negotiate contracts and ensure compliance requirements are met.
- Monitor supplier performance and conduct regular reviews.
- Support audit processes where required.
Data, insight & compliance:
- Work closely with the Data team to ensure effective segmentation, targeting and testing.
- Use data intelligently to improve activity performance.
- Ensure all activity complies with: o
- Fundraising Regulator Code of Fundraising Practice o GDPR and UK Data Protection legislation
- Safeguarding principles o Gambling Commission regulations (where applicable to prize-led fundraising)
Collaboration & leadership:
- Partner with Supporter Experience, Experience & Engagement, Finance, Procurement and Data teams.
- Act as a champion for innovation within acquisition fundraising.
- Contribute to a collaborative, inclusive and high-performing team culture.
- Represent Individual Giving professionally across internal stakeholder groups.
- Work in a hot desk environment, at least two days per week of meaningful time in the Foundation’s office, plus time within a hospital or other sites as required.
Role responsibilities are not exhaustive, and you would be reasonably expected to take on wider tasks that are commensurate with the level of your role.
Skills, Knowledge and Expertise
Skills, abilities, and attributes:
- Strong project management skills with the ability to manage multiple campaigns simultaneously.
- Excellent written and verbal communication skills. • Confident briefing and influencing internal stakeholders.
- Strong analytical skills with the ability to interpret data and apply insight.
- Proficiency in CRM databases, digital platforms and financial systems.
- Commercially astute and results-driven.
- Highly organised with strong attention to detail.
- Proactive and solutions-focused.
- Adaptable in a fast-paced, growth-oriented environment.
- Strong relationship builder with influencing capability.
- Committed to diversity, equity and inclusion.
- Strong campaign analysis and reporting capability.
- Value diversity and treat others with respect, showing sensitivity towards differences, promoting and encouraging diversity, and building on people’s different skills and talents to enhance the quality of their own and others’ work.
Knowledge, experience, and qualifications:
- Significant experience of delivering online and offline acquisition campaigns within Individual Giving.
- Strong track record of meeting or exceeding income targets.
- Experience managing multi-channel direct marketing campaigns (online and offline).
- Budget management and financial forecasting experience.
- Experience managing agencies and external suppliers.
- Understanding of relevant Fundraising Regulator codes, GDPR regulations, safeguarding principles, and ability to independently apply them to own campaigns and projects.
- Deep understanding of direct marketing acquisition principles and KPIs.
- Knowledge of GDPR, Data Protection Act 2018 and Fundraising Regulator requirements.
- Understanding of compliance requirements related to prize-led fundraising.
Benefits
- Annual personal development budget
- Annual health and wellbeing personal allowance
- Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
- Health and wellbeing programme that offers optional free yearly health check-ups.
- Support for healthy eating via fruit bowls and onsite lunch facilities.
- Agile working, flexible hours, and supportive IT kit.
- Shower facilities and bike lock area.
- Generous annual leave (27 days + bank holidays)
- Subsidies for glasses
- Employee Assistance Programme
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role:
This is a rare opportunity to build something from the ground up and see the direct impact of your work on people experiencing homelessness across London. As our first Philanthropy and Major Gifts Officer, you will work closely with the Assistant Director of Fundraising to bring our new strategy to life, shaping how we engage major donors and grow a powerful community of supporters who are motivated to stand alongside Single Homeless Project (SHP) and our clients. Every relationship you build and every gift you secure will help create real opportunities for our clients to move away from homelessness and towards safety, stability and independence.
You will take the lead in developing and managing meaningful relationships with major donors, creating thoughtful and engaging journeys that bring them closer to our work and the difference it makes day to day. Alongside nurturing existing supporters, you will identify and secure new funding opportunities, building a strong and sustainable pipeline of donors and driving forward this new area of income generation within the team. Working collaboratively across SHP, you will connect philanthropists with our services in a way that feels personal, impactful and rooted in the realities of our work, while contributing to the wider fundraising targets that enable us to keep delivering life changing support.
Hybrid working for us means a mix of in office working in Kings Cross and home working. Currently two days in the office (usually Wednesday and Friday) with the rest from home.
About you:
- You have experience building relationships with donors, supporters or partners, and know how to turn those relationships into meaningful income or long term support.
- You’re a confident communicator, able to bring a cause to life through conversations and written content that genuinely connects people to impact.
- You’re proactive and driven, comfortable spotting opportunities, growing a pipeline and following through to secure results.
- You’re organised and detail focused, able to manage multiple relationships and keep accurate records using CRM or similar systems.
- You’re motivated by purpose and excited by the chance to help shape and grow a new area of fundraising that directly supports people experiencing homelessness in London.
About us:
We’re London’s leading homelessness charity – and we get things done.
In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up.
We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own.
Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable.
We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.
Important info:
Please note we will be reviewing applications and inviting suitable candidates to interview online via Microsoft Teams as applications are received. Therefore, please submit your application as soon as possible as we reserve the right to close the advert as soon as a suitable candidate is identified.
Suitable candidates will be invited to a second stage interview.
This post will require a Basic DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role.
Preventing homelessness, transforming lives.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
JOB TITLE: Customer Services and Purchasing Coordinator
REPORTING TO: Head of Personal and Organisational Development
Waverley Abbey is a place of prayer, learning, welcome and generous hospitality. Every person who contacts us, visits us, gives to us, attends an event, receives a publication, or simply needs help should experience something of the warmth, care and excellence that we value as an organisation. This role is often one of the first points of contact for supporters, customers, guests, colleagues and suppliers. It is therefore a key part of how we live out Waverley Abbey’s culture of hospitality, excellent customer service and careful stewardship in the everyday details.
Job Purpose The Customer Services and Purchasing Coordinator will provide friendly, efficient and accurate support across customer service, post, donations, purchasing, deliveries, office supplies and practical administration. The postholder will help ensure that people are responded to well, systems are kept up to date, purchases are processed appropriately and the practical flow of day-to-day operations is handled with care. The role requires someone who is organised, calm, helpful and detail-focused, with a genuine desire to serve colleagues and customers well.
KEY RESPONSIBILITIES Customer service and supporter care
> Provide a warm, professional and helpful response to incoming calls and enquiries, particularly in relation to donations, Every Day with Jesus and general fundraising.
> Listen carefully and respond well to customers and supporters, resolving queries where possible and ensuring they are passed to the right colleague or department when needed.
> Represent Waverley Abbey with warmth and care so that every caller, supporter and customer feels valued and treated with respect.
> Maintain accurate customer and supporter records in Sage CRM, HubSpot and Beacon as appropriate. Donations and financial administration
> Process donations accurately in Beacon and Stripe as appropriate.
> Manage Direct Debits in Access, ensuring records are handled carefully and confidentially.
> Follow agreed processes for handling financial information, donor details and customer records. Post, deliveries and practical coordination
> Open, process and organise incoming post on a daily basis.
> Prepare, pack, record and send outgoing post daily, ensuring items are handled appropriately and on time.
> Receive and coordinate deliveries for Waverley Abbey Trust, ensuring items reach the correct team or location promptly. Purchasing and office support
> Raise and manage purchase orders for the House and the East Wing, including Events and Retreats.
> Support good stewardship by ensuring purchasing is accurate, timely and in line with agreed processes.
> Maintain order in stationery areas so that colleagues have access to the supplies they need.
> Manage the East Wing staff signing in and signing out sheet.
> Assist the Head of People and Organisational Development with East Wing office moves and practical office arrangements as required. Health and safety
> Check and maintain First Aid supplies in the House and East Wing.
> Undertake any other reasonable duties requested by the line manager in keeping with the nature of the role.
Essential
> A warm, helpful and customer-focused approach, with a commitment to excellent service.
> Strong organisational skills and the ability to manage a range of practical and administrative tasks.
> Good attention to detail, especially when handling donations, customer records, post and purchase orders.
> Confidence in speaking with customers, supporters, suppliers and colleagues in a clear and professional way.
> Good working knowledge of Microsoft Office and confidence using databases or CRM systems.
> Ability to work calmly and flexibly in a busy environment where priorities may change.
>Discretion and care when handling confidential or sensitive information.
>A positive, team-minded approach and willingness to help where needed.
Desirable
> Experience of working in customer service, supporter care, administration, purchasing or a similar coordination role.
> Experience using systems such as Sage CRM, HubSpot, Beacon, Stripe or Access. >Understanding of charitable giving, donations processing or supporter communications. Our culture and expectations
>At Waverley Abbey, how we do things matters. We are looking for someone who will bring warmth, accuracy, initiative and a servant hearted approach to the role.
Hospitality is not simply the work of one team; it is part of who we are. This role helps set that tone through excellent customer care, thoughtful administration and a willingness to make things work well for others.
> The postholder will be expected to work in a way that reflects Waverley Abbey’s values, contributes positively to team life and supports the wider mission of the organisation. Safeguarding, confidentiality and compliance
> The postholder must follow Waverley Abbey Trust policies and procedures, including those relating to safeguarding, confidentiality, data protection, finance, health and safety and equality. Training will be provided where required.
About Bank Workers Charity
We’re the charity for past and present bank employees and their families – here when life gets tough.
Every year, we help thousands of people navigate challenges like financial problems, mental health concerns, housing issues and more. We do that through free, confidential support-from expert advice and specialist referrals to financial grants.
We believe everyone deserves support when they need it most and we work hard to make sure that happens. If you care about making a real difference to people’s lives, you’ll be in good company
About the role
We are looking for an experienced and compassionate Interim Visiting Caseworker to join our Services & Grants team for 12 months. This home-based role will support clients across the North West of England, with regular travel to meet clients and work with partners.
You will manage a varied caseload, complete in-depth assessments by phone, video call or face to face, and provide practical advice, advocacy and ongoing support to clients experiencing crisis, distress, financial difficulty, disability, long-term health conditions or other complex challenges.
Key responsibilities
- Assess client needs and agree tailored support plans.
- Provide advice and guidance on welfare benefits, budgeting, housing, employment, care, debt and wellbeing.
- Support benefit checks, mandatory reconsiderations and appeals where appropriate.
- Prepare clear case notes and grant reports and maintain accurate records.
- Work with statutory agencies, partners and referral organisations to secure the right support for clients.
- Follow safeguarding, confidentiality, data protection and lone working procedures at all times.
About you
You will have significant experience supporting people in distress or crisis, including people living with disability, long-term health conditions or complex personal circumstances.
You will be confident managing a caseload, assessing needs, prioritising effectively and building trust while maintaining clear professional boundaries.
- Strong knowledge of welfare benefits and client support services.
- Excellent communication, administration and report-writing skills.
- Ability to work independently from home and travel regularly across the North West.
- Willingness to travel to London at least once a month, and more often where required.
- Experience of grant administration, partnership working, CRM systems or benefit appeals would be advantageous.
What we offer
We’ve put a lot of energy into being a great place to work. We’re proud of our supportive culture and commitment to equality, diversity and inclusion. There are plenty of learning opportunities, and as a wellbeing charity we aim to be a leader in wellbeing support for our people.
Our benefits include
- 28 days holiday, plus statutory bank holidays
- 8% employer contribution to Bank Workers Charity’s pension scheme and up to 3% matched with employee contributions
- A wide range of employer funded wellbeing experiences through Heka
- Flexible benefit provision (including Bupa plan, cycle to work, payroll giving and electric car scheme)
- Group Life Cover (three times annual salary)
- Weekly wellbeing half hour
- Employee Assistance Programme
If you are a skilled caseworker who can quickly build relationships, provide practical and compassionate support, and make a meaningful difference to people facing challenging circumstances, we would welcome your application.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Give as you Live Ltd is an innovative online fundraising platform enabling members to generate free funds for UK charities through a suite of fundraising solutions.
We are growing our team and are looking for a friendly, organised and customer-focused individual to join our team as a Customer Support Assistant.
Working with our platform you’ll play an important role in supporting donors, fundraisers and charity partners, helping to ensure they have a seasmless and postitive experience.
You’ll respond to enquiries, assist with platform related questions and work closely with colleagues to deliver an excellent service that helps charities raise more via the platform.
Duties & Responsibilities
- Provide exceptional support to donors, fundraisers and charity clients via phone, email and Zendesk providing timely and professional support.
- Support charity clients with onboarding and navigating features to maximise fundraising success.
- Resolve client issues effectively while maintaining high levels of customer satisfaction.
- Maintain detailed records of client interactions using internal CRM systems.
- Escalate complex issues to relevant departments and follow up to ensure a resolution.
- Assist clients with product information, troubleshooting and service related queries.
- Collaborate cross-functionally to improve client experience and resolve recurring issues affecting donors, charities and fundraisers.
- Handle sensitive enquiries with empathy and professionalism, turning negative experices into positive outcomes.
- Contribute to achieving team KPI’s, including customer satisfaction scores (Feefo).·
- Provide administrative support including data entry, documentation and reporting.
Candidate Specification:
- Has excellent written and verbal communication skills.
- Enjoys helping people and delivering a great customer service.
- Is organised, reliable and able to manage their workload effectively.
- Demonstrates empathy, patience and professionalism when handing enquiries.
- Is able to work independently while also collaborating effectively with colleagues.
- Has a positive, proactive attitude and a willingness to solve problems.
- An interest in charities, fundraising or making a positive social impact is a bonus.
The client requests no contact from agencies or media sales.
We are looking for a skilled caseworker to provide high-quality advice and support to LSE students
We are recruiting an additional full-time Caseworker to join our small and high performing team, alongside an existing Caseworker and Advice Manager. We pride ourselves on our innovative approach to student support and are looking for someone who shares that creative ambition and drive.
About LSESU
The London School of Economics and Political Science Students' Union (LSESU) is a high-profile, student-led charity representing and supporting over 11,000 students at one of the world's leading social science institutions.
We're currently in an exciting period of growth and transformation, with a newly appointed Chief Executive and a clear sense of purpose: to help students make the most of all the life-changing opportunities available to them at LSE.
- We help students make friends and feel like they belong at LSE, through clubs, societies, sports, and events.
- We make sure students voices’ get heard by decision makers LSE.
- We provide practical support for the students who need us most: those facing housing difficulties, financial hardship, academic appeals, immigration issues.
The Advice Service sits right at the heart of that last commitment, making this one of the most directly impactful roles in the Students’ Union.
About the team:
The LSESU Advice Service supports students across a range of academic and housing issues, while also administering a series of increasingly sought-after hardship funds. As Advice Caseworker, you’ll be expected to become an expert in these areas, delivering the bulk of the casework and making a difference to the students who need it most.
You’ll also work closely with our Communications team to shape our communication and engagement strategy - raising stakeholder awareness, improving service accessibility, and providing students with regular, proactive and useful information.
The Advice Service sits within the Student Voice Department, alongside the Representation Team. You will work closely with colleagues across the Student Voice department and the wider Student Union, along with Student Support teams at LSE.
About the role
We're looking for a skilled caseworker who is both empathetic and pragmatic.
You'll manage a large, complex caseload while consistently meeting response-time targets, and you'll bring a positive, solution-focused attitude to the challenges that come with it. Above all, you're genuinely enthusiastic about supporting students and comfortable navigating the complexities of working with an external stakeholder organisation.
This role centres on providing 1:1 advice via email, video call, and in-person appointments, so strong interpersonal, written, and oral communication skills are essential.
You'll also need strong diligence and the ability to digest complex regulations and translate them into clear, practical guidance — this is crucial to delivering the high level of support LSE students rely on.
In many ways, this is not a typical Advice Service, and we are not looking for a typical Advice Caseworker. We are seeking someone who is self-motivated, driven, resilient, and a role model to others. The ideal candidate will be a strong collaborator, able to support colleagues, and skilled at building and maintaining strong stakeholder relationships.
How to apply?
We want to ensure that all systems, policies and processes are free from bias or discrimination and are fair and accessible. Therefore, we ask that all candidates complete our application process by uploading the following three documents:
Part 1: CV – Outlining your skills and experience to date.
Part 2: Supporting Statement – A one-page statement explaining your suitability for the role. This will be used to determine if you are shortlisted for an interview. Please do not include any personal information (e.g., name or date of birth). Use the attached job description and person specification to help with this.
Part 3: Equal Opportunities Monitoring and Contact Form – This includes personal information so we can contact you if you are shortlisted for an interview. It also allows us to gather and analyse demographic information about our applicants. This form will only be seen by HR and will not impact shortlisting.
Application forms are formatted to ensure the equality monitoring data is removed before they are reviewed by the shortlisting panel. This process ensures that shortlisting is conducted fairly and consistently, giving all applicants an equal opportunity to demonstrate their abilities.
Want to apply?
To apply for this role, please complete an online application.
For further about the role, please see the attached full job description and person specification on our website.
Job Application Timeline
Closing date: 16th August 2026
Intended Interviews date: 27th & 28th Aug (+ hold 1st Sept if needed)
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At HOPE worldwide UK, we believe everyone deserves the opportunity to overcome poverty and fulfil their God-given potential. We have helped over 8,000 people experiencing homeless in London find a place to call home, and empower communities around the world to access education, healthcare and economic empowerment opportunties. Could you help us build on that impact as HOPE worldwide UK’s first dedicated Fundraising Manager?
About HOPE worldwide UK:
HOPE worldwide UK is a Christ-centred charity with a mission to empower people to overcome poverty and homelessness through compassionate service. In the UK, we help people who are homeless access and sustain suitable accommodation and deliver holiday clubs for at risk children. Internationally, we partner with locally-led programmes that provide practical support including education, humanitarian aid, vocational training and healthcare. We are part of the wider HOPE worldwide international family - serving communities through a shared commitment to dignity, compassion and practical action.
The Opportunity:
We are seeking an experienced Fundraising Manager to grow support for our work in the UK and internationally.
You will lead the implementation of our 2026–2028 fundraising strategy, develop compelling supporter journeys and creating inspiring propositions that connect donors with the difference their generosity makes. Working closely with the CEO, Senior Management Team and Fundraising Committee, you will bring focus, energy and professional fundraising expertise to a charity with a loyal supporter base and significant potential for growth.
Key Details:
Location: UK (Flexible: Remote or Hybrid if preferred). There will be a few in-person meetings/events in our London office or other specific venues each year, with flexibility to work where convenient (office or home) most of the time.
Hours: Part-time, 3 days per week (0.6 FTE). Flexibility over how hours are distributed across the week.
Salary: £37,000 – £43,000 FTE, pro rata (c. £22,200 - £25,800 for 3 days per week), depending on experience
Start Date: September (negotiable)
Contract: Permanent
Benefits: 5% Employer Pension Contribution; 25 days annual leave plus bank holidays
What You will do:
- Lead the delivery of HOPE worldwide UK’s fundraising strategy, with clear plans, priorities, KPIs and income targets.
- Develop a compelling case for support that inspires existing donors, re-engages lapsed supporters and reaches new and younger audiences.
- Design and deliver segmented supporter journeys across individual giving, regular giving, appeals and stewardship activity.
- Support the growth of sustainable income from high-potential streams including trusts and foundations, major donors, legacy giving, challenge events and corporate engagement.
- Work with programme colleagues to capture impact, develop strong donor reports and translate frontline insight into persuasive fundraising propositions.
- Oversee the effective use of the fundraising CRM, improving data quality, segmentation and insight-led decision making.
- Manage, mentor and encourage the Communications & Fundraising Team, creating clarity, focus and momentum.
- Ensure all fundraising activity is legal, ethical and compliant with the Code of Fundraising Practice, data protection requirements and internal policies.
This job is for you if you:
- Enjoy building relationships, telling powerful stories, and helping supporters see how their generosity creates lasting change in a Christian context.
- Combine strategic thinking with practical delivery.
- Are a confident, competent and values-led communicator.
Essential requirements:
-
Faith: A faithful follower of Jesus Christ, committed to the vision and values of Hww UK.
-
Experience: Demonstrable success in fundraising, with a strong track record in individual giving and recurring gift growth.
-
Strategy: Experience in building or delivering a successful fundraising strategy and compelling cases for support.
-
Communication: Excellent storytelling skills with the ability to tailor messages for different audiences (faith-based, secular, and younger donors).
-
CRM and Data: Confident user of a fundraising CRM, able to manage data, segment supporters and use insight to inform decisions.
We know that there will be strong candidates who will not fit all the criteria, or who have important skills we have not mentioned. If that is you, please do not hesitate to apply and tell us about yourself.
Desirable experience and skills:
- Experience in a faith-based, homelessness, poverty relief or international development charity.
- Knowledge of legacy fundraising, trust fundraising or major donor relationships.
- Experience of community, church or challenge event fundraising.
Why Join Us?
This role offers real ownership: the chance to shape systems, strengthen supporter relationships and build sustainable income that directly supports people experiencing poverty in the UK and overseas. If you are motivated by faith, compassion and measurable impact, we would love to hear from you.
Equal Opportunities:
In light of the Christian ethos of the Charity and the nature and context of the work to be undertaken by this role, it is considered that there is an occupational requirement for the Fundraising Manager to be a practising Christian in accordance with Schedule 9 of the Equality Act 2010.
Candidates will require Right to Work in the UK.
The requirements of job applicants and existing members of staff who have a disability will be reviewed to ensure that, wherever possible, reasonable adjustments are made to enable them to enter into or remain in employment with us.
How to apply:
Please submit a CV and cover letter outlining your motivation, skills and experience.
Shortlisted applicants will be invited to online interviews during August.
We look forward to hearing from you!
Our mission is to empower people to overcome poverty and homelessness through our compassionate service.

Battersea is two years into an exciting phase of innovation and transformation as part of a five-year strategy to be here for every dog and cat. With increased investment in income generation, we have recently expanded our team to drive the growth necessary to achieve our organisational goals. Our fundraising team connects the journey of the animals in our care to the wider public, demonstrating how their contributions enable us to support every dog and cat. This is an opportunity to play a pivotal role in the implementation of our new strategy.
This role leads the ongoing development and implementation of Battersea's Supporter Experience strategy, creating relevant and engaging supporter experiences that build loyalty, increase long-term value and support income growth. Working across Public Fundraising and the wider Income Generation directorate, the role is responsible for shaping supporter journeys, embedding supporter-centred approaches and using insight, data and technology to continuously improve engagement, retention and supporter value.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year.
- Discounted gym memberships and cycle to work schemes.
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions - up to 10% employer contribution.
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans.
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.
We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. If you would like to talk more about this, please contact us. Greyscale copies of the recruitment pack are also available on request.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Acceptable use of AI:
At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.
To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.
Closing date:
28th July 2026, 11:59pm
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
Interview date(s):
First round (online) - 5th August 2026
Second round (in person, it may include a task) - 11th and/or 12th August 2026
For more information about the role, please download our Recruitment pack.
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.



The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Prostate Cancer Research exists to honour the men and families who have been through things no family should have to go through, and to work for a future where no one needs to fear a prostate cancer diagnosis.
We are always working to provide resources to help, support and empower patients. Giving them the information they need to make better choices about their treatment, while working to identify and target specific unmet needs in the prostate cancer ecosystem, such as racial inequality and bone metastasis.
Our dedicated staff team is the key to our success, expanding the amount of research that we fund five times over in four years. Over the past three years, PCR has won:
- the Change Project of the year award in 2023
- the Excellence in Healthcare Partnerships award at the Communiqué 2025 awards
- Fundraiser of the Year award at the National Fundraiser Awards 2026
- The Mark Collins Award for Most Powerful Use of Insight to Improve Supporter Experience at the Chartered Institute of Fundraising Awards 2026
It’s been a successful few years for the Events team with good results across the board – increasing income by over £1 million every year since 2023, a big part of which has been due to the huge growth of virtual challenges. We are thrilled at the impact this will have for families affected by prostate cancer and are therefore excited to be expanding the Events & Community team again with this new role.
The Supporter Engagement Assistant will be at the frontline of our virtual challenges stewardship, supporting a rapidly growing supporter base and delivering exceptional supporter experiences. The role is ideal for someone who enjoys building relationships, is highly organised and is eager to develop within a supportive and ambitious fundraising team.
While your focus will be on virtual challenges, you will also gain exposure to the wider Public Fundraising portfolio, with full training and support provided.
Key Responsibilities
Supporter Care & Engagement
· Be the first point of contact for virtual challenge fundraisers, responding to enquires on email, SMS, social channels and phone within agreed timescales
· Manage supporter relationships and high-quality fundraiser journeys using PCR’s systems and tools, providing thoughtful stewardship that builds long term loyalty
· Work with the team to continuously improve supporter experience using feedback and data
· Create and maintain FAQs, supporter resources and fundraising materials
· Monitor acquisition advertisements and appropriately respond to comments
Administration and database
· Manage stock, including sharing data with our fulfilment house, sending merchandise and replenishing materials
· Process supporter and financial data accurately, including coding and tracking income & expenditure
· Support database administration in line with data protection needs
Teamwork
· Actively contribute to meetings, sharing new ideas and learnings
· Work with the team to embed our ‘agile’ ways of working, where we all take collective responsibility for the team’s goals and work together to achieve them
· Be flexible in busy times, getting involved with other projects and tasks across Public Fundraising team as needed
· Attendance will be required at some weekend and evening events, for which TOIL will be given
Skills and Competencies
Our ideal candidate would have the following:
· A willingness to get stuck in, proactive problem-solving skills and lots of initiative.
· Very good written and verbal communication skills – the ability to communicate clearly, empathetically, and professionally with a diverse range of people, particularly supporters and patients
· Very good attention to detail (e.g. with data entry tasks) and good IT skills (e.g. web applications and file systems)
· Excellent organisation skills and an ability to identify the best use of time to complete day-to-day tasks.
· Work effectively individually and as part of a team
· A belief in PCR’s work, goals and our values: innovation, collaboration, accountability and empathy.
Desirable:
· Demonstrable or transferable experience of an administrative or support role, within an office environment
· Experience working with a CRM system and Microsoft 365 applications (Word, Excel, Outlook etc.)
· A good understanding or interest in events & community fundraising activities
· Ability to handle and process financial transactions
· Knowledge of the Fundraising Code of Practice and data protection principles (including GDPR & confidentiality)
· Experience assisting with event administration or logistics
· Experience using social media and digital communication tools (e.g. Miro/MURAL, Canva etc)
How To Apply
Please apply by submitting your CV and a short supporting statement (maximum 600 words) by outlining why you would like the role and why you think you’d be a good fit, giving examples of previous experience.
There will be a two-stage interview process. The first interview will be online w/c 3rd August, and the second interview w/c 10th August will be an in-person interview at our offices in London.
For an informal chat about the role, please contact Natalie Robertson, the hiring manager (details provided in full job spec attached).
For more information about our organisation, visit the Prostate Cancer Research website, the Prostate Progress webpage and our online patient resource, The Infopool.
PCR is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals regardless of their race, gender, disability, religion/belief, sexual orientation, or age.
Transforming Research. Transforming lives.

The client requests no contact from agencies or media sales.