Giving services customer support jobs in Chertsey, surrey

The Senior Programme Manager will be responsible for  managing  FFRP, a London wide programme that supports families on low income to access good quality, free and independent advice, in order to prevent or alleviate financial hardship. The ideal candidate will be an experienced project manager, confident in relationship management and in evaluation and monitoring, with a strong understanding of the free legal advice sector in London. 

Individual Giving Officer 

Working Hours: Full time, 37.5 hours per week, Monday to Friday with some evenings and weekend work 

Term: Six-month FTC, with possibility of extension 

Location: Loughborough Junction, London. Hybrid working, three days required in the office or at one of our hospital sites. 

Salary: £29-31K dependent on experience 

How to apply: Please use our online application form to apply, upload your CV and a one-page cover letter outlining how your experience meets the requirements for this role.  

Interviews: Applicants will be shortlisted for interview on 27th July. First round interviews will be held online on 30th July. Final candidates will be invited to an in-person interview w/c 3rd August.  

King’s College Hospital Charity

King’s College Hospital Charity aims to improve the experience of patients, family and friends at King’s. We work closely with the teams who care for patients and aim to make a difference by funding projects that enhance every aspect of health care. We support initiatives that improve health, work that helps to prevent people from becoming ill, and projects designed to improve diagnosis, treatment and care. It’s important to us to support the day-to-day work of the hospitals and deliver practical benefits by raising money for cutting edge equipment and facilities, innovative research, pioneering treatment and staff development and support. 

Our Values

We are proud of our Charity values: they are our fundamental ethics and principles that underpin everything we do at King’s College Hospital Charity. These values are not simply words on paper. We all aim to live them and make them real every day. By bringing them to life, making our decisions and behaving with them in mind, we create a dynamic and supportive culture that reflects the Charity that we are.  

We are caring and supportive; we are ambitious; we are innovative and creative; we are collaborative; we have integrity.  

The Role

Our Individual Giving programme is central to our fundraising strategy to increase our unrestricted, sustainable income. This is a key role in supporting the Individual Giving Manager to recruit and steward donors across a range of channels including face-to-face, telemarketing, direct mail and digital. You will have the opportunity to work across multiple programmes including regular giving, lottery, cash appeals, in-memory and legacy, as well as to play a key role in our matched funding Christmas campaign. This role will help to meet or exceed our annual targets which will help us provide the best care for patients, staff and loved ones at our hospitals. 

Key Tasks 

• Help to co-ordinate our match funded Christmas Campaign 
• Using evidence-based insights, support with the planning and implementation of several integrated direct marketing campaigns across a range of channels including direct mail, email, social, display advertising and newsletters including managing suppliers on concept creation, oversight of copy and creative and delivery schedules. Work with the IG Manager on performance analysis and learnings to enable enhancements and improvements  
• Support the IG Manager in the set up and operational management of our face-to-face fundraising campaigns for regular donor and lottery player recruitment. Including invoice processing, complaint handling, site management and training for third party fundraising teams  
• Work with the other IG Officer to optimise and improve our regular giving and lottery stewardship journeys. This will include researching and proofing content, engaging with supporters and looking for opportunities to cross-sell 
• Being proactive in writing up process documents and maintaining documents for Individual Giving Team  
• Day-to-day point of contact with external agencies including face-to-face agencies, creative agencies, printers and fulfilment houses  
• To support the Head of Supporter Engagement with the development of a legacy marketing programme 
• Support with the stewardship of our in-memory donors, including donors who set up tribute pages on MuchLoved 
• Work with hospital staff and stakeholders to gather content, encourage fundraising and manage our contactless stations  
• Work with our Supporter Services Team to monitor and action all feedback, speaking with supporters over the phone and via email, and properly recording supporter interactions on our database 
• Work with the Fundraising Operations team to open fundraising post and log cash, card and cheque donations 
• Send out stewardship materials to supporters from the office 
• Support the C&E Manager with fundraising event and donor stewardship as required 
• Work with the Communications Team to develop internal messaging for the Charity and King’s College Hospital NHS Foundation Trust  
• Work with the Finance Team to process invoices and ensure activities are properly coded 

Charity systems & compliance responsibilities

As an employee of Kings College Hospital Charity, you have an obligation to observe the policies and standards of the Charity together with all relevant statutory and professional obligations, the significant ones of which are: 

• Maintain up-to-date knowledge on sector and market trends, the legal environment and compliance with regulatory requirements  
• You have a general duty of care for the health safety and well-being of yourself, work colleagues’ visitors and patients within the hospital site in addition to any specific risk management responsibilities associated with this post  
• You must maintain strict confidentiality of personal information relating to patients, donors, Trustees and staff and maintain the confidentiality and security of all charity data and records  
• You are responsible for complying with the Charity’s policies and procedures  
• You are responsible, with management support, for your personal development and should actively contribute to the development of colleagues and staff 

Other

It is the nature of the work in a small charity team that tasks and responsibilities are diverse and varied. All staff are expected to work in a flexible way and on occasion to undertake tasks that may not be specifically covered in their job description or are outside of office hours. This job description is intended as a guide and is not intended to be definitive or restrictive. It is expected that some of the duties will change over time, and this description will be subject to review in consultation with the post-holder. 

Skills & Experience

• Excellent organisational skills and attention to detail (Essential) 
•  Excellent written communication skills (Essential) 
•  Competent in Microsoft Office suite, particularly Word and Excel (Essential) 
•  Ability to prioritise work and be proactive when working on multiple campaigns (Essential) 
•  Excellent relationship building and interpersonal skills (Essential) 
•  Experience in one or more of the areas of fundraising listed (Desirable) 
•  Prior experience of stewarding donors and handling enquiries/complaints (Desirable) 
•  Experience of working with third-party agencies to deliver fundraising activities  (Desirable)  
•  Previous experience using a Customer Relationship Management (CRM) Database (Desirable) 

Help us achieve our vision that fewer people die by suicide.

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Every gift in a Will and every donation made in memory of a loved one helps ensure Samaritans can continue to be there for people when they need us most. We're looking for an organised, compassionate and proactive Fundraising Assistant to join our Legacy & In Memory Team and play a vital role in ensuring our supporters receive exceptional stewardship throughout their journey with Samaritans.

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This is a varied and rewarding role where you'll be working closely with colleagues, volunteers and supporters and help build meaningful relationships while managing important data and administrative processes that underpin our legacy and in-memory fundraising programme.

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Whether you already have experience in fundraising, marketing or supporter care, or you're looking to develop your skills in these areas, this is an exciting opportunity to make a genuine difference while building your career with a charity that saves lives every day. If you're a confident communicator with great attention to detail and a passion for delivering excellent supporter experiences, we'd love to hear from you.

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Contract terms:

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• £16,800 - £18,000 (£28,000 - £30,000 FTE) per annum, plus benefits
• Permanent
• 21 hours per week (part-time)
• We are passionate about flexible working, talk to us about your preferences
• Hybrid, linked to our Ewell (Surrey) office
• We value meeting in person and working collaboratively. We work in person around 2 days or more per month
• 28 days annual leave, plus bank holidays (pro-rata)

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What you'll be doing:

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• Supporting with the development of campaigns and appeals.
• Assisting the delivery of inspiring supporter journeys for individual supporters, including thanking and stewardship processes.
• Coordinating supporter communications and follow data processes to support the programme and ensure consistency.
• Coordinating team financial procedures.

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What you’ll bring:

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• Great communication and organisational skills
• Confidence using IT software including Microsoft Office.
• Experience of serving customers and/or supporters.
• Experience using Customer Relationship Management (CRM) databases and managing financial processes would be beneficial, but training will be provided.
• Knowledge of any of the following areas would be beneficial but training will be provided: fundraising, marketing, gifts in wills and in-memory giving.

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For full details, please see the Job Description and Person Specification

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Why Samaritans?

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At Samaritans, you’ll join a values-led organisation with a powerful mission. You’ll be part of a collaborative and supportive team where your voice matters, your expertise makes a difference, and your work helps save lives.

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We offer flexible hybrid working, great benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland. To find out more about Samaritans, please read our recruitment brochure.

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We are committed to building a diverse and inclusive organisation that reflects the people we support and who support us. We welcome applications from people of all backgrounds and walks of life. We are committed to creating an inclusive culture where everyone feels seen, heard and supported, at all levels of the organisation.

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Apply now

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If this sounds like the opportunity for you, we’d love for you to apply. You will be asked to answer some short application questions and to upload your CV. If you require adjustments at any stage of the recruitment process, please let us know.

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Applications close: 09:00am on 23rd July 2026

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Online Interviews: w/c 3rd August

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At Samaritans, human connection is at the heart of everything we do. 

We do not use AI at any stage during the selection process. Your application will always be carefully reviewed by the recruiting manager or a member of the Talent Attraction Team. 

We kindly ask that you avoid using AI tools to generate your application or interview answers. We want to hear your own ideas, insights, and writing style so your unique strengths can shine through. We recognise that some candidates may use assistive technology or tools to help with accessibility, structure or grammar. 

At HOPE worldwide UK, we believe everyone deserves the opportunity to overcome poverty and fulfil their God-given potential. We have helped over 8,000 people experiencing homeless in London find a place to call home, and empower communities around the world to access education, healthcare and economic empowerment opportunties. Could you help us build on that impact as HOPE worldwide UK’s first dedicated Fundraising Manager? 

About HOPE worldwide UK:

HOPE worldwide UK is a Christ-centred charity with a mission to empower people to overcome poverty and homelessness through compassionate service. In the UK, we help people who are homeless access and sustain suitable accommodation and deliver holiday clubs for at risk children. Internationally, we partner with locally-led programmes that provide practical support including education, humanitarian aid, vocational training and healthcare. We are part of the wider HOPE worldwide international family - serving communities through a shared commitment to dignity, compassion and practical action.

The Opportunity:

We are seeking an experienced Fundraising Manager to grow support for our work in the UK and internationally. 

You will lead the implementation of our 2026–2028 fundraising strategy, develop compelling supporter journeys and creating inspiring propositions that connect donors with the difference their generosity makes. Working closely with the CEO, Senior Management Team and Fundraising Committee, you will bring focus, energy and professional fundraising expertise to a charity with a loyal supporter base and significant potential for growth. 

Key Details:

Location:  UK (Flexible: Remote or Hybrid if preferred). There will be a few in-person meetings/events in our London office or other specific venues each year, with flexibility to work where convenient (office or home) most of the time. 

Hours: Part-time, 3 days per week (0.6 FTE). Flexibility over how hours are distributed across the week.

Salary:  £37,000 – £43,000 FTE, pro rata (c. £22,200 - £25,800 for 3 days per week), depending on experience 

Start Date:  September (negotiable)

Contract:  Permanent 

Benefits:  5% Employer Pension Contribution; 25 days annual leave plus bank holidays 

What You will do:

• Lead the delivery of HOPE worldwide UK’s fundraising strategy, with clear plans, priorities, KPIs and income targets.
• Develop a compelling case for support that inspires existing donors, re-engages lapsed supporters and reaches new and younger audiences.
• Design and deliver segmented supporter journeys across individual giving, regular giving, appeals and stewardship activity.
• Support the growth of sustainable income from high-potential streams including trusts and foundations, major donors, legacy giving, challenge events and corporate engagement.
• Work with programme colleagues to capture impact, develop strong donor reports and translate frontline insight into persuasive fundraising propositions.
• Oversee the effective use of the fundraising CRM, improving data quality, segmentation and insight-led decision making.
• Manage, mentor and encourage the Communications & Fundraising Team, creating clarity, focus and momentum.
• Ensure all fundraising activity is legal, ethical and compliant with the Code of Fundraising Practice, data protection requirements and internal policies.

This job is for you if you:

• Enjoy building relationships, telling powerful stories, and helping supporters see how their generosity creates lasting change in a Christian context.
• Combine strategic thinking with practical delivery.
• Are a confident, competent and values-led communicator.

Essential requirements:

• Faith: A faithful follower of Jesus Christ, committed to the vision and values of Hww UK. 

• Experience: Demonstrable success in fundraising, with a strong track record in individual giving and recurring gift growth. 

• Strategy: Experience in building or delivering a successful fundraising strategy and compelling cases for support. 

• Communication: Excellent storytelling skills with the ability to tailor messages for different audiences (faith-based, secular, and younger donors). 

• CRM and Data: Confident user of a fundraising CRM, able to manage data, segment supporters and use insight to inform decisions.

We know that there will be strong candidates who will not fit all the criteria, or who have important skills we have not mentioned. If that is you, please do not hesitate to apply and tell us about yourself.

Desirable experience and skills: 

• Experience in a faith-based, homelessness, poverty relief or international development charity.
• Knowledge of legacy fundraising, trust fundraising or major donor relationships.
• Experience of community, church or challenge event fundraising.

Why Join Us?

This role offers real ownership: the chance to shape systems, strengthen supporter relationships and build sustainable income that directly supports people experiencing poverty in the UK and overseas. If you are motivated by faith, compassion and measurable impact, we would love to hear from you.

Equal Opportunities:

In light of the Christian ethos of the Charity and the nature and context of the work to be undertaken by this role, it is considered that there is an occupational requirement for the Fundraising Manager to be a practising Christian in accordance with Schedule 9 of the Equality Act 2010. 

Candidates will require Right to Work in the UK.

The requirements of job applicants and existing members of staff who have a disability will be reviewed to ensure that, wherever possible, reasonable adjustments are made to enable them to enter into or remain in employment with us. 

How to apply:

Please submit a CV and cover letter outlining your motivation, skills and experience.

Shortlisted applicants will be invited to online interviews during August.

We look forward to hearing from you!

Fundraising Officer - Individual Giving & Community

Join us and make a splash by joining our ambitious and high-performing team, as we passionately raise funds to end youth homelessness.

Location: National - Hybrid work arrangement with 2 days minimum onsite (Offices in London, Manchester & North East);

Salary: £29,344 - £32,844 per annum

Closing Date: 26 July, 2026

Employment Type: Permanent

Hours per week: 37.5

About the Role

Want to use your fundraising skills to help prevent youth homelessness and create brighter futures? Join Depaul UK and play a vital role in growing income, deepening supporter relationships and inspiring communities to back life-changing work. This is an exciting opportunity for a motivated fundraiser who loves great storytelling, values brilliant supporter experiences and wants their work to have a clear, visible impact every single day.

In this role, you’ll primarily shape and deliver engaging Individual Giving campaigns across print and digital channels, using insight and creativity to strengthen retention, increase engagement and grow income. You’ll also support community fundraising and stewardship activity, including writing segmented email copy that helps supporters feel valued, informed and inspired to stay connected. Working across these areas, you’ll help build repeated donor interactions and ensure excellent stewardship drives both income and loyalty.

This role offers a Hybrid work arrangement with 2 days minimum onsite (Offices in London, Manchester & North East); hence, applicants in different UK locations are encouraged to apply.

Why join Depaul UK?

At Depaul UK, you won’t just take on a job, you’ll become part of a values-led charity working to end homelessness and change lives. Our work is inspired by the Vincentian tradition: practical, compassionate action that puts dignity, respect and real human connection at the heart of everything we do. We celebrate the potential in people, whether that’s the young people we support, the communities we work with or the colleagues who help drive our mission forward. We’re also proactive about learning and development, creating an environment where curiosity, growth and continuous improvement are genuinely encouraged.

· A chance to make a tangible difference for young people at risk of homelessness

· A collaborative team environment where learning, curiosity and continuous improvement are encouraged, with a proactive commitment to learning and development

· The opportunity to build experience across Individual Giving campaign delivery, community fundraising and supporter engagement

· Hybrid working with a minimum of two days onsite at a Depaul UK office

· A culture shaped by Vincentian values, where compassion, dignity, accountability and action are lived every day, and where we celebrate the potential in people

About you

You’ll bring experience of how to manage and deliver fundraising marketing campaigns that strengthen supporter engagement, retention and income. You’ll be highly organised, comfortable managing your own time and projects across competing priorities, and motivated by improving performance through thoughtful planning, strong execution and close attention to detail. You’ll know how to create compelling supporter journeys, including segmented email communications, and you’ll understand how excellent stewardship builds repeat donor interactions, deeper commitment and long-term loyalty. Above all, you’ll be proactive, collaborative and excited by the opportunity to contribute to a charity that is values-led, ambitious and committed to helping people realise their potential, including your own.

What success looks like

In this role, success will mean delivering strong Individual Giving activity that increases supporter engagement, strengthens retention and helps grow sustainable income. You’ll build thoughtful supporter journeys, create communications that feel relevant and timely, and ensure stewardship encourages donors to give again and stay connected. You’ll also manage projects effectively, spot opportunities to improve performance and contribute to a positive, ambitious team culture focused on learning and impact.

Essential skills and experience

· Solid experience delivering Individual Giving fundraising activity, with a strong understanding of how supporters engage across email, print and digital channels

· Experience creating compelling supporter communications, including segmented email copy

· Excellent organisational skills, with the ability to manage time and projects effectively across multiple priorities

· Strong analytical skills, with the ability to interpret data and turn insight into action

· Experience working with a CRM system such as Raiser’s Edge/NXT or similar

· Experience using bulk email software

· Strong communication and relationship-building skills

· Proven ability to work towards targets in a results-driven environment

Desirable skills and experience

· Experience of community fundraising or supporter stewardship activity

· Experience of briefing and managing external suppliers

· Experience of Social media engagement

If you’re motivated by purpose, energised by great supporter engagement and ready to help grow income that changes young lives, we’d love to hear from you. Join Depaul UK and be part of a charity where values are lived, ambition is welcomed and your work can make a lasting difference.

What You’ll Receive

· Tailored training and development

· Flexible working options where suitable

· 26 days annual leave, rising with service

· Family friendly leave policies

· Pension scheme with employer contributions up to 7%

· Employee Assistance Programme with 24/7 GP access

· Discounts across retail, travel, food, fitness and more

· Cash health plan for you and your family

· Death in service benefit

· Access to legal and practical support

Safer Recruitment

Depaul UK is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly.

About Depaul UK

In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed “cardboard cities” due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 Depaul UK was born.

What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, Depaul UK provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year.

As our name suggests, the work of Depaul UK has been inspired by St. Vincent de Paul – a man who devoted his life to helping vast numbers of people throughout the 17th century. St. Vincent de Paul’s belief in the intrinsic worth of all people and his commitment to taking bold action remain central to our values today. Depaul UK now forms part of a family of Depaul charities around the world. We each focus on the specific challenges in our own countries, but we’re united by our shared values and mission to end homelessness.

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

The Individual Giving Lead (Acquisition) sits within the Individual & Legacy Giving team. This role focuses on raising funds through prize- and cause-led individual giving activity and legacy giving. The Individual Giving Lead (Acquisition) leads the strategy and execution of (prize-led) donor acquisition campaigns, and develops compelling propositions to recruit and retain players supporting Guy’s & St Thomas’ Charity by engaging with our prize-led fundraising products. This role manages multi-channel direct marketing activity (online and offline), optimises performance through rigorous analysis and testing, and ensures campaigns are compliant, data-driven and financially robust. 

Key Responsibilities

Strategy & campaign leadership: 

• Develop and deliver the prize-led acquisition campaigns with income and player acquisition targets. 
• Identify growth opportunities within prize-led fundraising models. 
• Manage campaign lifecycles from concept to evaluation.

 Campaign management & delivery: 

• Create detailed project plans, briefs, schedules and budgets. 
• Manage campaign timelines to ensure delivery on time and to income targets. 
• Work across channels including direct mail, digital, paid social, DRTV (where relevant), email and telemarketing. 
• Ensure all communications are on brand, accessible, and aligned with organisational values. 

Financial management & reporting:

• Manage campaign budgets and expenditure. • Monitor income and expenditure performance; provide reforecasts where required. 
• Process POs and invoices in a timely and accurate manner. 
• Produce performance reports analysing KPIs including response rate, CPA, retention and average gift. 
• Make proactive, evidence-based recommendations to optimise performance.

Supplier & agency management: 

• Lead relationships with media agencies, External Lottery Manager, gaming suppliers, Professional Fundraising Organisations (PFOs), print and production partners. 
• Negotiate contracts and ensure compliance requirements are met. 
• Monitor supplier performance and conduct regular reviews. 
• Support audit processes where required. 

Data, insight & compliance: 

• Work closely with the Data team to ensure effective segmentation, targeting and testing. 
• Use data intelligently to improve activity performance. 
• Ensure all activity complies with: o
  • Fundraising Regulator Code of Fundraising Practice o GDPR and UK Data Protection legislation 
  • Safeguarding principles o Gambling Commission regulations (where applicable to prize-led fundraising) 

Collaboration & leadership:

• Partner with Supporter Experience, Experience & Engagement, Finance, Procurement and Data teams. 
• Act as a champion for innovation within acquisition fundraising. 
• Contribute to a collaborative, inclusive and high-performing team culture. 
• Represent Individual Giving professionally across internal stakeholder groups. 
• Work in a hot desk environment, at least two days per week of meaningful time in the Foundation’s office, plus time within a hospital or other sites as required. 

Role responsibilities are not exhaustive, and you would be reasonably expected to take on wider tasks that are commensurate with the level of your role. 

Skills, Knowledge and Expertise

Skills, abilities, and attributes: 

• Strong project management skills with the ability to manage multiple campaigns simultaneously.
• Excellent written and verbal communication skills. • Confident briefing and influencing internal stakeholders. 
• Strong analytical skills with the ability to interpret data and apply insight. 
• Proficiency in CRM databases, digital platforms and financial systems. 
• Commercially astute and results-driven. 
• Highly organised with strong attention to detail.
• Proactive and solutions-focused. 
• Adaptable in a fast-paced, growth-oriented environment. 
• Strong relationship builder with influencing capability.
• Committed to diversity, equity and inclusion.
• Strong campaign analysis and reporting capability.
• Value diversity and treat others with respect, showing sensitivity towards differences, promoting and encouraging diversity, and building on people’s different skills and talents to enhance the quality of their own and others’ work. 

Knowledge, experience, and qualifications: 

• Significant experience of delivering online and offline acquisition campaigns within Individual Giving. 
• Strong track record of meeting or exceeding income targets. 
• Experience managing multi-channel direct marketing campaigns (online and offline). 
• Budget management and financial forecasting experience.
• Experience managing agencies and external suppliers. 
• Understanding of relevant Fundraising Regulator codes, GDPR regulations, safeguarding principles, and ability to independently apply them to own campaigns and projects. 
• Deep understanding of direct marketing acquisition principles and KPIs. 
• Knowledge of GDPR, Data Protection Act 2018 and Fundraising Regulator requirements. 
• Understanding of compliance requirements related to prize-led fundraising. 

Benefits

• Annual personal development budget
• Annual health and wellbeing personal allowance
• Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
• Health and wellbeing programme that offers optional free yearly health check-ups.
• Support for healthy eating via fruit bowls and onsite lunch facilities. 
• Agile working, flexible hours, and supportive IT kit. 
• Shower facilities and bike lock area. 
• Generous annual leave (27 days + bank holidays)
• Subsidies for glasses
• Employee Assistance Programme

Battersea is two years into an exciting phase of innovation and transformation as part of a five-year strategy to be here for every dog and cat. With increased investment in income generation, we have recently expanded our team to drive the growth necessary to achieve our organisational goals. Our fundraising team connects the journey of the animals in our care to the wider public, demonstrating how their contributions enable us to support every dog and cat. This is an opportunity to play a pivotal role in the implementation of our new strategy.

This role leads the ongoing development and implementation of Battersea's Supporter Experience strategy, creating relevant and engaging supporter experiences that build loyalty, increase long-term value and support income growth. Working across Public Fundraising and the wider Income Generation directorate, the role is responsible for shaping supporter journeys, embedding supporter-centred approaches and using insight, data and technology to continuously improve engagement, retention and supporter value.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year.
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. If you would like to talk more about this, please contact us. Greyscale copies of the recruitment pack are also available on request.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:

At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Closing date:

28th July 2026, 11:59pm

All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Interview date(s):

First round (online) - 5th August 2026

Second round (in person, it may include a task) - 11th and/or 12th August 2026

For more information about the role, please download our Recruitment pack.

JOB TITLE: Customer Services and Purchasing Coordinator

REPORTING TO: Head of Personal and Organisational Development

Waverley Abbey is a place of prayer, learning, welcome and generous hospitality. Every person who contacts us, visits us, gives to us, attends an event, receives a publication, or simply needs help should experience something of the warmth, care and excellence that we value as an organisation. This role is often one of the first points of contact for supporters, customers, guests, colleagues and suppliers. It is therefore a key part of how we live out Waverley Abbey’s culture of hospitality, excellent customer service and careful stewardship in the everyday details.

Job Purpose The Customer Services and Purchasing Coordinator will provide friendly, efficient and accurate support across customer service, post, donations, purchasing, deliveries, office supplies and practical administration. The postholder will help ensure that people are responded to well, systems are kept up to date, purchases are processed appropriately and the practical flow of day-to-day operations is handled with care. The role requires someone who is organised, calm, helpful and detail-focused, with a genuine desire to serve colleagues and customers well.

KEY RESPONSIBILITIES Customer service and supporter care

> Provide a warm, professional and helpful response to incoming calls and enquiries, particularly in relation to donations, Every Day with Jesus and general fundraising.

> Listen carefully and respond well to customers and supporters, resolving queries where possible and ensuring they are passed to the right colleague or department when needed.

> Represent Waverley Abbey with warmth and care so that every caller, supporter and customer feels valued and treated with respect.

> Maintain accurate customer and supporter records in Sage CRM, HubSpot and Beacon as appropriate. Donations and financial administration

> Process donations accurately in Beacon and Stripe as appropriate.

> Manage Direct Debits in Access, ensuring records are handled carefully and confidentially.

> Follow agreed processes for handling financial information, donor details and customer records. Post, deliveries and practical coordination

> Open, process and organise incoming post on a daily basis.

> Prepare, pack, record and send outgoing post daily, ensuring items are handled appropriately and on time.

> Receive and coordinate deliveries for Waverley Abbey Trust, ensuring items reach the correct team or location promptly. Purchasing and office support

> Raise and manage purchase orders for the House and the East Wing, including Events and Retreats.

> Support good stewardship by ensuring purchasing is accurate, timely and in line with agreed processes.

> Maintain order in stationery areas so that colleagues have access to the supplies they need.

> Manage the East Wing staff signing in and signing out sheet.

> Assist the Head of People and Organisational Development with East Wing office moves and practical office arrangements as required. Health and safety

 > Check and maintain First Aid supplies in the House and East Wing.

> Undertake any other reasonable duties requested by the line manager in keeping with the nature of the role.

Essential

> A warm, helpful and customer-focused approach, with a commitment to excellent service.

> Strong organisational skills and the ability to manage a range of practical and administrative tasks.

> Good attention to detail, especially when handling donations, customer records, post and purchase orders.

> Confidence in speaking with customers, supporters, suppliers and colleagues in a clear and professional way.

> Good working knowledge of Microsoft Office and confidence using databases or CRM systems.

> Ability to work calmly and flexibly in a busy environment where priorities may change.

>Discretion and care when handling confidential or sensitive information.

>A positive, team-minded approach and willingness to help where needed.

Desirable

> Experience of working in customer service, supporter care, administration, purchasing or a similar coordination role.

> Experience using systems such as Sage CRM, HubSpot, Beacon, Stripe or Access. >Understanding of charitable giving, donations processing or supporter communications. Our culture and expectations

>At Waverley Abbey, how we do things matters. We are looking for someone who will bring warmth, accuracy, initiative and a servant hearted approach to the role.

Hospitality is not simply the work of one team; it is part of who we are. This role helps set that tone through excellent customer care, thoughtful administration and a willingness to make things work well for others.

> The postholder will be expected to work in a way that reflects Waverley Abbey’s values, contributes positively to team life and supports the wider mission of the organisation. Safeguarding, confidentiality and compliance

> The postholder must follow Waverley Abbey Trust policies and procedures, including those relating to safeguarding, confidentiality, data protection, finance, health and safety and equality. Training will be provided where required.

First Give

First Give is a national charity that partners with secondary schools to inspire and equip young people with the knowledge, confidence, and skills to drive change. Through our structured programmes, students explore social issues, connect with charities, and take tangible steps to improve their community.

Empowering and equipping young people to meaningfully contribute to their community is a first step to addressing many of the challenges we face at this time of social disconnection and division. Our vision is of a more generous society where everyone is willing and able to give their time, money and skills to the causes they care about.

Trusts and Foundations Manager

We are seeking a dynamic, strategic and relationship-driven Trusts and Foundations Manager to lead on growing and stewarding First Give’s portfolio of high-value funders. This role will focus on securing income from Trusts and Foundations from first engagement to account management, delivery and reporting. 

First Give is a small charity, with a growing fundraising team and big ambitions. You will therefore be someone who thrives in a start-up environment, willing to try new things. We are looking for an exceptional writer, someone who can translate the impact of our work into proposals that inspire and motivate the reader to give.

You will play a pivotal role in shaping First Give’s income growth, working closely with our Head of Philanthropy and Partnerships and the Director to manage relationships with existing donors, and leading on the development of high value bids to expand our work. This role will also support key engagement activities, including hosting donors at student-led Final events and facilitating employee volunteering at schools.

This is an exciting opportunity for a confident communicator and grant fundraiser with experience managing and deepening relationships with high value trusts and foundations gifts – someone who thrives on storytelling and social impact. We currently have a strong pipeline of trusts and foundations and are looking for someone eager to write applications and secure funding.

Contract: Full-time, 35 hours per week; core hours - 10am till 4pm

Location: We have office space at the Pears Hub in West Hampstead, where some people come in one or two times a week, we're very flexible. 

Application process:

- Application form

- Task and interview (interviews will be conducted on MS Teams)

Please also fill out this equality & diversity monitoring form (this will not be linked to your application).

1. Application closes: 20th July 9am

2. Interviews: 23rd and 24th July

3. Start date: 1st September

The students we work with come from a diverse range of backgrounds, and so do we. We want to ensure that we are recruiting, retaining and promoting a diverse mix of colleagues. We want to foster a diverse and inclusive culture, to empower our teams to achieve our vision drawing on the broadest possible range of experiences. We therefore particularly encourage applications from candidates from minoritised groups currently underrepresented on our executive team, particularly black and minority ethnic and disabled candidates.

Please get in touch with Carmen O’Loughlin if you would like to request reasonable adjustments to the recruitment process or have any queries about the role.

The Role

We are seeking a Senior End User Services Technician to join our Service Desk and End User Services team, providing high-quality IT support across the organisation. In this role, you will deliver advanced first and second-line support to around 500 users in a Microsoft 365 environment, supporting both on-site and remote colleagues.

As a senior member of the team, you will act as a key escalation point, taking ownership of complex technical issues and ensuring incidents and service requests are resolved in line with agreed service levels. You will support the day-to-day running of the service, working closely with the End User Services Manager to manage workload, monitor performance, and maintain a high standard of customer service.

The role has a strong technical focus, particularly across Microsoft 365 technologies including Teams, SharePoint Online, Entra ID and Microsoft Copilot. You will also contribute to mentoring team members, improving processes, and creating and maintaining documentation to support both internal teams and end users.

What we're looking for

This is an opportunity to step into a senior role where you can make a real impact on the delivery of IT services and the overall user experience. You will work with a modern technology stack, further developing your expertise across Microsoft 365 and endpoint management, while also building your leadership and mentoring skills.

You'll be part of a collaborative and supportive team environment that values continuous improvement and professional development, giving you the opportunity to influence how services evolve and grow within the organisation.

What's in it for you

This is an excellent opportunity to work with contemporary thinkers in a progressive membership organisation. The successful candidate will join a strong brand with a reputation for excellence and legal expertise, committed to promoting equality, diversity and inclusion, and a culture of trust, clarity, excellence and respect.

This role requires a minimum of four days per week in the office.

Please note: if you are an internal applicant, Pay Policy will apply.

The Law Society represents solicitors in England and Wales. From negotiating with and lobbying the profession's regulators, government and other decision makers, to offering training and advice, we're here to help, protect and promote solicitors.

£42,750 - £46,500 per year

Fixed term (6 months), full-time (37.5 hours per week)

Hybrid working with regular travel to our London Bridge Office

What the job involves

We’re looking for a Customer Journeys and Experience Manager to join our Customer Engagement and Experience Team on a fixed term basis for six months.

We’re about to launch our new, organisation-wide, segmentation project – Designed Around You, where you’ll play a key role in using this new insight to support teams to deliver the experience our customers have of Prostate Cancer UK. You’ll be responsible for developing and delivering multi-channel customer journeys that provide a consistent and engaging experience to all customers of Prostate Cancer UK. You’ll lead the ongoing development and optimisation of how we welcome customers to the organisation, as well as our engagement journeys, ensuring that customer needs are met, and behaviours and interests are tracked across every touchpoint.

You’ll take a lead on briefing, journey design development, analysis, and reporting, to optimise customer engagement and income. Additionally, you'll act as a liaison between data delivery, insights and product teams, sharing insights and best practice across the organisation. Coaching and collaborating with colleagues and external agencies is essential to ensure successful deployment of programmes.

What we want from you

We’re looking for someone who genuinely cares about giving our customers a great experience and always thinks about how messages will land with different audiences.

You’ll bring strong experience from a communications or direct marketing environment, with a clear track record of delivering multi-channel customer journeys for a range of audiences. You’re comfortable using data to guide your decisions, with the ability to turn analysis into clear, meaningful insights that others can easily understand and act on.

You build strong relationships at all levels and work well with both internal teams and external partners, including agencies and suppliers. Alongside this, you’re organised and proactive, with solid experience of planning projects and putting marketing activity into action from start to finish.

Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.

Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.

Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.

Our commitment to equity, diversity and inclusion

At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally.

We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.

How and where we work

Colleagues attend the office at least four days per month (pro rata for part-time colleagues) to collaborate, build relationships, and support projects and decision-making. You can choose where to work the rest of the time. Travel to the office is a commute, so we pay our own travel costs.

Additional in-person attendance will be required during your first few months for induction and training, to support you to learn the role and get to know colleagues.

We trust colleagues to work flexibly while balancing personal commitments with the needs of the charity, and we are committed to making reasonable adjustments for colleagues with a disability, neurodiversity, or a long-term physical or mental health condition.

How to Apply
Visit our Prostate Cancer UK Careers page to learn more about this role and the benefits we offer. On the vacancy advert, you’ll find everything you need to know about the role, how to apply, and what to include in your application.

You can also download a copy of the job description and access the link to our careers portal to submit your application by visiting our website via the apply button.

The closing date is Sunday 19th July 2026.  Applications must be submitted by 23:45 UK time.

Interviews: By arrangement. Currently scheduled for the week of Monday 3rd August 2026.

Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.

Shape the future of technology. Transform the future of young people.

At The King's Trust, technology is more than an enabler, it's how we reach more young people, deliver life-changing services and create lasting impact.

We're looking for an experienced Lead Architect to define and drive our technology vision, ensuring our systems, data and platforms support our ambitious strategy for years to come.

This is a pivotal leadership role where you'll own the Trust's solution architecture, influence technology strategy and lead the evolution of our enterprise landscape. Working with senior stakeholders across the organisation, you'll shape multi-year roadmaps, champion architectural best practice and ensure every technology decision delivers real value to our colleagues and the young people we support.

In this role, you'll:

• Lead the Trust's technology architecture strategy, driving scalable, secure and future-ready solutions.
• Shape multi-year technology roadmaps across Microsoft Dynamics 365, Power Platform, data, integration and emerging technologies including AI.
• Influence senior leaders and provide architectural governance to ensure technology investments align with organisational priorities.
• Lead and develop a high-performing team of Service Owners and Senior Business Analysts, fostering collaboration, innovation and continuous improvement.

We're looking for an inspiring architecture leader with experience designing complex enterprise solutions, influencing senior stakeholders and translating strategic goals into practical technology outcomes.

If you're passionate about modern architecture, collaborative leadership and using technology to make a genuine difference, we'd love to hear from you.

About StreetVet

StreetVet is a fast-growing national charity, committed to providing free, accessible veterinary care to the pets of those experiencing homelessness and to keeping pets and owners together to maintain their unbreakable bond. StreetVet relies on its team of over 500 vet and nurse volunteers in 23 locations around the UK to provide free veterinary treatment, funded by grants, corporate and private donors and partners. Since inception in 2016 the charity has treated nearly 3,500 pets and has won numerous awards including the Vet Trust Award for the Most Trusted Veterinary Charity, Purina Better with Pets Prize and Homeless Link Excellence Award for Excellent Support.

About the role

Duration: Permanent

Reporting to: Head of Marketing & Fundraising

Key Contacts: Colleagues, volunteers, external stakeholders, corporate partners, donors, prospects and other supporters

Location: Fully remote, with regular UK travel including evenings and weekends

Hours: 37.5 work week (flexible working available)

Holiday: 25 days per year plus national holidays

Salary: £30,000 - £35,000 depending on experience

We are seeking a passionate and experienced Fundraising Manager to join our team. The role will report to the Head of Marketing and Fundraising and will be responsible for developing and implementing the fundraising strategy, driving forward all aspects of fundraising, including building corporate charity of the year partnerships, individual giving, major donors,
trusts and foundations, legacies and community fundraising.

The successful candidate will be a core member of the Central Team, working closely with the Marketing Team to develop and deliver income for the charity.

 
This role will have budgetary responsibility to achieving a revenue target in financial year 26/27 of £1.5 million, whilst building a sustainable income stream for the long-term with Yr on Yr growth. Key priorities include increasing the Individual Giving and Regular Giving donor database, donor and fundraiser stewardship, organising fundraising events, and securing grants and sponsorships.

For more information about the role, please see attached job description.

Closing Date: Close of business Thursday 16th July 2026 (applications may close earlier depending on response).

Prostate Cancer Research exists to honour the men and families who have been through things no family should have to go through, and to work for a future where no one needs to fear a prostate cancer diagnosis. 

We are always working to provide resources to help, support and empower patients. Giving them the information they need to make better choices about their treatment, while working to identify and target specific unmet needs in the prostate cancer ecosystem, such as racial inequality and bone metastasis. 

Our dedicated staff team is the key to our success, expanding the amount of research that we fund five times over in four years. Over the past three years, PCR has won:  

• the Change Project of the year award in 2023 
• the Excellence in Healthcare Partnerships award at the Communiqué 2025 awards 
• Fundraiser of the Year award at the National Fundraiser Awards 2026   
• The Mark Collins Award for Most Powerful Use of Insight to Improve Supporter Experience at the Chartered Institute of Fundraising Awards 2026​ 

It’s been a successful few years for the Events team with good results across the board – increasing income by over £1 million every year since 2023, a big part of which has been due to the huge growth of virtual challenges.  We are thrilled at the impact this will have for families affected by prostate cancer and are therefore excited to be expanding the Events & Community team again with this new role. 

The Supporter Engagement Assistant will be at the frontline of our virtual challenges stewardship, supporting a rapidly growing supporter base and delivering exceptional supporter experiences.  The role is ideal for someone who enjoys building relationships, is highly organised and is eager to develop within a supportive and ambitious fundraising team.

While your focus will be on virtual challenges, you will also gain exposure to the wider Public Fundraising portfolio, with full training and support provided.

Key Responsibilities

Supporter Care & Engagement

· Be the first point of contact for virtual challenge fundraisers, responding to enquires on email, SMS, social channels and phone within agreed timescales

· Manage supporter relationships and high-quality fundraiser journeys using PCR’s systems and tools, providing thoughtful stewardship that builds long term loyalty

· Work with the team to continuously improve supporter experience using feedback and data

· Create and maintain FAQs, supporter resources and fundraising materials

· Monitor acquisition advertisements and appropriately respond to comments

Administration and database

· Manage stock, including sharing data with our fulfilment house, sending merchandise and replenishing materials

· Process supporter and financial data accurately, including coding and tracking income & expenditure

· Support database administration in line with data protection needs

Teamwork

· Actively contribute to meetings, sharing new ideas and learnings

· Work with the team to embed our ‘agile’ ways of working, where we all take collective responsibility for the team’s goals and work together to achieve them

· Be flexible in busy times, getting involved with other projects and tasks across Public Fundraising team as needed

· Attendance will be required at some weekend and evening events, for which TOIL will be given

Skills and Competencies

Our ideal candidate would have the following:

· A willingness to get stuck in, proactive problem-solving skills and lots of initiative. 

· Very good written and verbal communication skills – the ability to communicate clearly, empathetically, and professionally with a diverse range of people, particularly supporters and patients

· Very good attention to detail (e.g. with data entry tasks) and good IT skills (e.g. web applications and file systems)

· Excellent organisation skills and an ability to identify the best use of time to complete day-to-day tasks. 

· Work effectively individually and as part of a team

· A belief in PCR’s work, goals and our values: innovation, collaboration, accountability and empathy.

Desirable:

· Demonstrable or transferable experience of an administrative or support role, within an office environment

· Experience working with a CRM system and Microsoft 365 applications (Word, Excel, Outlook etc.)

· A good understanding or interest in events & community fundraising activities

· Ability to handle and process financial transactions

· Knowledge of the Fundraising Code of Practice and data protection principles (including GDPR & confidentiality)

· Experience assisting with event administration or logistics

· Experience using social media and digital communication tools (e.g. Miro/MURAL, Canva etc)

How To Apply

 Please apply by submitting your CV and a short supporting statement (maximum 600 words) by outlining why you would like the role and why you think you’d be a good fit, giving examples of previous experience.

There will be a two-stage interview process. The first interview will be online w/c 3rd August, and the second interview w/c 10th August will be an in-person interview at our offices in London.

For an informal chat about the role, please contact Natalie Robertson, the hiring manager (details provided in full job spec attached).

For more information about our organisation, visit the Prostate Cancer Research website, the Prostate Progress webpage and our online patient resource, The Infopool.

PCR is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals regardless of their race, gender, disability, religion/belief, sexual orientation, or age.