Giving Services Customer Support Jobs in Croydon, England

This role is not open to sponsorship.

An exciting opportunity has arisen for a Housekeeping Assistant to join our Housekeeping Team working weekday evenings. As a Housekeeping Assistant, your role will be supervised by the Housekeeping Supervisor and will report the Housekeeping Lead.

Staff benefits include, shuttle bus, and more… Read more below

Role Requirements

Your role will be to provide a high standard of housekeeping and accommodation service across site. You will provide excellent levels of cleanliness that are consistent throughout the site.

As part of the site services team the role holder will be expected to liaise with managers and staff across the Trust. The role holder is expected to work closely with the other members of the facilities team and assist in covering in the laundry, in the deep clean team or other works as and when required.

You will be a natural and enthusiastic housekeeper working not only as part of a team but also individually.  This is a chance for an outstanding candidate to make a significant and lasting difference to the lives of thousands of children and families.

Interview Date: Will interview as and when suitable applicants are received.

Strictly no agencies, please.

As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion.

Terms and Conditions

PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process. 

About Us

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.

Staff Benefits

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including, Zest; our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.

We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.

Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.

Rehabilitation of Offenders

Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check.  Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected.  The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.

Equal Opportunity Employer

To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.

Online Searches

In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.

Salary: £35,100 - £38,700 (35 hours FTE) depending on experience

Hours: Full Time (35 hrs per week)

Place of work: Flexible/Remote with a requirement to attend our offices in Hatfield, Herts, for 4 x All staff days and occasional team away days, with prior agreement

Join Our Team!

We are at an exciting time as we roll out our digital and content strategies and work to improve the online journeys of all groups we connect with. We are also in the process of a major brand repositioning. Your role will be key to all of these - delivering email and paid marketing that feels personal to each supporter and lands when and where they want to see it. As part of our Digital Team and our wider Marketing and Communications Team, you will deliver innovative campaigns and projects that make a real difference.

This role is perfect for a hands-on digital marketer who has the technical skills and experience to lead on two key areas of our digital marketing; email marketing and paid digital advertising and measure their effectiveness.

This role will be crucial for ensuring our current community receives relevant, engaging communications via email and cutting through the noise with paid digital advertising to reach new audiences.

If you're creative, a strategic thinker, and have a passion for creating digital marketing that has an impact, we want to hear from you!

About us

We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis. We’re looking for a dynamic and innovative Digital Marketing Lead who can help us reach the people who need us most with the content that resonates most with them. If you like working in a fast-paced, supportive team and being able to get involved in a variety of projects that make a real difference, read on!

About you

The role is suited to someone with experience of:

• Email marketing, from writing and best practice to building emails and automated email journeys (ideally in dotdigital, but other email platforms work too)
• Setting up paid advertising campaigns, both independently and in collaboration with agencies.
• The overall digital marketing mix, including social media and web.
•  Working with accessibility and inclusivity in mind.
• Being proactive, organised and creative, responsible for delivering on projects.
• Bringing new ideas and furthering the charity's priorities.

A full description of the role and responsibilities can be found in the job pack.

Benefits of working for Crohn’s & Colitis UK

If your successful, your will be joining a dynamic organisation with an amazing culture. We offer competitive that include:

• 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
• Pension scheme
• Flexible working options
• Enhanced maternity, adoption and paternity pay
• 24/7 Employee Assistance Programme
• Wellbeing programme
• Interest free loan for season tickets
• Cycle to work scheme
• Free parking and secure bike locks
• Training and development financial support and/or study leave
• Performance review and development scheme

How to apply

Please submit a CV and supporting statement outlining why you’d like to apply, how you fulfil the person specification, and what you feel you will bring to the role, so you’ll need to refer to the Recruitment Pack.

If you have any queries about this role, would like to have a conversation before formally applying, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact the email in the recruitment pack.

More details on this role and our Recruitment Pack containing the job description and person specification can be found at:

Closing Date: Wednesday 29th May 9.00am

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.

We will not be accepting any contact from Recruitment Agencies or Media Sales

About us

Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

Our shops generate valuable income to support our services, create opportunities for homeless people to learn new skills, and contribute to Crisis’ work in the community. They have a unique contemporary visual identity and are dynamic and creative places to work. 

About the role

We are recruiting for two Shop Supervisors to join our Islington and Archway shop. This is a fantastic opportunity to make a difference and deliver positive social impact in the local community while also raising money to fund Crisis’ work ending homelessness. 

As a Shop Supervisor, you will support the shop manager and assistant shop manager to deliver an outstanding customer experience. You will play a key role in delivering customer service and supporting volunteers, as well maintaining the look and feel of the shop and processing stock. You will work towards ambitious sales and training targets, maximising the impact on our mission to end homelessness.

This is a unique retail opportunity where you will also be involved in delivering on the job training for Crisis members, supporting them to gain the skills and confidence needed in the workplace. You will work collaboratively with your team and will have opportunities to build your own skills and career progression through training and development.

Location: Crisis Shop Islington x 1: 211 Upper St, London N1 1RL and Crisis Shop Archway x1: 34 Junction Rd, Archway, London N19 5RE

Hours: 40 hours, five days over a seven-day rota you will need some ability to work flexible days which will be discussed at interview.

About you 

To be successful in this role you will have significant retail or customer service experience alongside a genuine interest in charity retail. You will be seeking a challenge that stands out from other retail roles, and will be looking to build a career in this sector.  You will be committed to Crisis’s values and mission to end homelessness. 

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds.

You may have experience in: shop supervisor, store supervisor, sales assistant, team leader, sales assistant, retail assistant, shop assistant, customer service, charity shop, charity retail. 

Working at Crisis

As a member of the team, you will have access to a wide range of employee benefits including: 

• Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy 

• Mandatory pension scheme, with an employer contribution of 8.5% 

• 28 days’ annual leave which increases with service to 31 days 

• Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation. 

How to apply

If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.

Closing date: Sunday 26 May 2024 (at 23:59)

Accessibility

We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Recruitment team to discuss how we can help.

This role is not open to sponsorship

An exciting opportunity has arisen for a Bank Housekeeping Assistant to join our Housekeeping Team. This role will require the successful candidate to provide a high standard of housekeeping ensuring excellent levels of cleanliness are consistent throughout the site and that infection control procedures are met across site.  As part of the site services team the role holder will be expected to liaise with managers and staff across the Trust.

Staff benefits include, shuttle bus, and more… Read more below

Role Requirements

Site wide general housekeeping service – ensure that the housekeeping services is of an acceptable level and is consistent across site.

• Carry out a cleaning service in allocated buildings/rooms/areas ensuring that daily tasks are completed according to the standard operating procedures in relation to the cleanliness/hygiene standards.
• Follow infection control procedures whenever carrying out duties and ensure procedures are followed should there be an infection control outbreak.
• Liaise with the Housekeeping Supervisor and House Staff on a daily basis – carrying out special requests in relation to Housekeeping.
• Ensure safe storage of cleaning materials and equipment and sufficient stock is maintained – informing the Housekeeping Supervisor of stock requiring ordering.
• Assist in the cleaning of communal areas on a daily basis and cleaning of carpets, curtains and high dusting on a rotating schedule.
• Ensure that any repairs required to fixtures and fittings are reported to the designated Facilities Helpdesk as soon as possible and any issues are reported to the Housekeeping Supervisor.
• Assist in routine housekeeping audits as outlined in the planned preventative maintenance (PPM) schedules and ensure any works are to agreed service levels.
• Prioritise work to complete assignments in a timely manner.
• Assist other members of the Site Services and Facilities teams as required.
• Undertake other or additional duties that are within your skills and abilities, as the organisation may reasonably require from time to time.

Interview Date:  Interviews will be held as and when applications are received.

Strictly no agencies, please.

As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion.

Terms and Conditions

PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process. 

About Us

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.

Staff Benefits

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including, Zest; our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.

We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.

Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.

Rehabilitation of Offenders

Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check.  Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected.  The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.

Equal Opportunity Employer

To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.

Online Searches

In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.

About you

We are seeking an organised individual with demonstrable experience in providing professional HR support, and a desire to grow and develop in a varied and interesting generalist role.

You will have a background in HR, and ideally, additional experience supporting in wider business support, such as office administration, IT or operations.

You will need to have good interpersonal skills, and be confident in your IT skills, and have experience using Microsoft Office and a database or People Management software.

About the role

Reporting to the Head of People, the HR Officer will primarily:

• Act as first point of contact on general HR & operational queries for the staff team and administer relevant files and email inboxes
• Champion staff well-being, delivering our staff well-being events and socials, and supporting in the deliver of new well-being ventures
• Support in the recruitment of diverse and effective staff
• Support in the onboarding, training and development of our staff team
• Ensure that the operations contractors, including, cleaning, IT, security and facilities are fulfilling agreed service levels
• Look to where the People team may further develop and improve its processes and support for the staff team and Society, either to improve their own capabilities or those of other staff

Working pattern
35hrs, Mon-Fri | We are currently running a trial of the 4-day work week; staff can opt to work 32hrs over 4 days each week at no loss of salary.
Location
Hybrid | We ask that staff spend at least 60% of their time at our London office.
 

To find out more about the role, please download the job description and job pack, or visit our website.

Do you want to work for an organisation that makes a real difference, every day, to people from all walks of life? This is an exciting opportunity for someone already working in an advice role and looking to take the next step in their career to join the Brent Irish Advisory Service (BIAS) as Advice Manager.

The Advice Manager will take the lead on BIAS’s day-to-day advice services, managing a small team of advice specialists to ensure that we provide the highest-quality service to our clients. You will need to have strong people skills and the ability to build good working relationships with staff and clients, along with excellent organisational abilities to ensure that projects are delivered on time.

This role will also involve working with the leadership team to help identify areas for future development and support grant applications and reporting, which will give you the opportunity to have a direct impact on shaping the organisation’s future strategy and direction.

If you are an experienced advice specialist and are looking to step up but don’t have all the skills required, please consider applying as we are willing to consider appointing the right candidate as a training and development role.

KEY WORK AREAS AND MAIN DUTIES

Staff management

• Managing a small advice team, ensuring the quality of the advice provided.
• Providing support and supervision to staff on the delivery of advice services, ensuring that appropriate advice is provided and casework deadlines are met.
• Ensuring good teamwork and lines of communication between staff, volunteers and partner agencies.
• Creating a positive working environment in which equality and diversity are promoted and staff can do their best.

Quality and service delivery

• Leading the welfare advice services, including contributing to possible future expansion.
• Maintaining a small personal caseload (approximately one day’s work per week).
• Working with the Operations Manager to ensure that BIAS maintains the Advice Quality Standard (AQS) and is successful in AQS renewal.
• Leading on monitoring service delivery, recording outcomes and ensuring efficient allocation of resources.
• Managing all aspects of risk relating to advice delivery, complaints handling, safeguarding and GDPR.

Operational support

• Working with the leadership team as required on operational matters, including planning, strategy for future development and grant applications and reporting.

For more information about the role and who we are looking for, please see the attached job pack.

Candidates must be eligible to work in the UK. This role will be based in our advice offices but there may be some options for flexible working (i.e. one or two days per week).

WHAT DOES BIAS DO?

BIAS is a local charity which has supported England’s largest Irish community in Brent for over forty-five years. We deliver our support through our welfare advice drop-in service, our Active Ageing Clubs and our Be-a-friend volunteer scheme. We raise over £1 million in extra income for the most vulnerable every year and have over 3000 attendances at our club services. BIAS has exciting plans for possible further expansion in 2024 and has a range of medium- to long-term grant funding, including from Ireland’s Emigrant Support Programme.

Are you a good communicator with an understanding of the issues affecting carers? Do you have strong emotional resilience and a desire to help others? Do you enjoyed a busy and rewarding working environment?

We have an opportunity to work for our Adult Carers Team as an Adult Carers Support Advisor. You will provide emotional and practical support to Adult Carers in the London Borough of Bromley, aligned and working closely with the integrated care networks.

• To offer emotional and practical support to build resilience for carers on a one-to one basis.
• To provide support face to face, over the phone and in group settings.
• To develop and run local support groups.
• To actively target those carers facing multiple issues, most likely to fall into crisis
• To support carers to access and where appropriate complete Carer’s Assessments
• To build and maintain a network of contacts with local service providers
• To organise and participate in training events for carers and professionals.
• To organise and participate in events for carers and or to raise awareness of carers needs, such as but not limited to Carers Week and Carers Rights Day
• To run an active caseload within the KPI requirements of the Bromley Well contract.
• To input cases on to the Charity log system accurately
• To ensure that services are accessible to carers.
• To participate in the provision of news and the production of the Carers newsletter
• To collaborate with other Bromley Well partners, including Mencap/MIND etc. to ensure effective appropriate referral pathways for quality service provision.
• To abide by and take part in the development and review of policy and procedure for the Carers pathway.
• At all times to maintain the professional integrity and reputation of the Charity and represent their main interests in any dealings with other bodies, groups and individuals.
• Attend staff meetings, supervision and organisational events as required.
• Collect case studies to help demonstrate AGE UK Bromley and Greenwich’s Adult Carers Support service’s impact.
• To undertake any other duties commensurate with the purpose and remit of the post.
• Undertake out of hours and weekend work as the role requires for which TOIL will be granted

If you think you are able to make a difference to the lives of adult carers, we would love to hear from you. For further details please read through the job pack and apply via our website.

About the role:
 

The Philanthropy & Events Executive will support our Philanthropy Lead and Managing Director to effectively manage existing match funding partner (“Champion”)  relationships, and help to develop new Champion relationships. You will support with Champion onboarding, stewarding and reporting as well as research, prospecting, and business development activities.  You will also manage events for high-value supporters, and play a key role in helping us grow the number of Champions through our events, such as our annual Big Give Christmas Party and Philanthropy Lunches. 

About you:

You will be an organised self-starter with exceptional personal and communication skills. As a “tech first” organisation, we’re looking for someone with exceptional digital skills, experience in data administration and management and able to collate, segment and analyse donor information.  You will also have experience with CRM systems (experience using Salesforce would be advantageous) and processes to help manage the journey of our match funding partners (“Champions “). An understanding of the UK charity and philanthropy sector would be helpful.
 

How we work:

We're currently hybrid working and are based in our Covent Garden office 1-2 days per week, where we're hosted by Reed (UK's #1 Job Site). This means you will get all the benefits of working in a small non-profit team with a start-up mindset whilst being supported by a larger corporation.

What you will do:

• Manage the effective delivery of all Big Give events, focused on supporting our existing Champion relationships as well as growing our network of Champion funders
• Provide administrative and communications support to help support new and existing Champion partnerships
• Conduct research into potential new Champion partners
• Help develop systems and processes to effectively manage Champion relationships
• Communicate directly with current and potential Champion partners
• Update records of Champion funders in Salesforce
• Support with Champion reporting
• Ad-hoc tasks to support Champion development
   

About you:

• A brilliant attitude; committed, hard-working and willing to learn
• Exceptional organisational skills, ability to plan your work and manage your time effectively
• Personable and able to build relationships with high-value supporters 
• A desire to achieve results to make a difference in a small successful team
• Attention to detail 
   

What you need:

• Confident in handling relationships with high-value supporters
• 2-3 years experience in organising events for high-value supporters
• Strong communication skills with an excellent standard of written and spoken English
• Customer service experience, ideally in a digital environment 
• Very strong IT skills - comfortable working in a “tech first” environment. (Our most widely used apps include Salesforce, G-Suite, Slack, Jira, MailChimp)
• Strong numerical skills
• An understanding of the UK philanthropy and charity sector 
   

What you’ll get:

• £30,000 - £35,000 salary (depending on experience)
• 25 days Annual Leave plus  Bank Holidays (with the option to buy/sell up to 5 days)
• Flexible working including provision to work from home 
• Investment in your personal development
• Paid time off to move home
• Contributory pension scheme
• Childcare vouchers
• Enhanced family leave benefits
• Insurance benefits including life assurance
• Discount scheme including gyms and popular retailers
• Range of wellbeing and mental health support avenues
• Free eye tests
• Newly refurbished office in an amazing location, with countless bars, restaurants and theatres right on the doorstep
• These are just some of the great benefits we offer everyone working at The Big Give!

Supporter Care Coordinator

Job reference: REQ003152

Application close date: 02/06/2024

£25,984 a year

London E15 2GW/Remote Worker

You must attend the office two days a week, the other three days can be from home, the office or both.

Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We work to a society where all disabled people enjoy equality and fairness. We campaign tirelessly for everyday equality for disabled people.

The Supporter Care Coordinator role sits within the Supporter Experience team, whose goal is to ensure that all Scope supporters, whether they are giving time, money, or voice, have the best experience each time they interact with us.

The role

The Supporter Care team is the first point of contact for all supporter and donor queries, so you will be at the frontline, engaging with a variety of people contacting Scope. The role of the Supporter Care Coordinator is to ensure that each of these people feels appreciated, informed, and satisfied after engaging with Scope, leaving them feeling valued and committed to giving their ongoing support.

You will:

· Be responsible for handling incoming queries from supporters, across telephone, email, and post, as well handling outbound supporter service calls and other communications.

· Process donations from different channels and sources, thanking supporters in a timely manner and maintaining good records of these actions.

· Report to the Supporter Care Team Leader, and sit within the wider Fundraising team.

· Work closely with colleagues across the directorate, providing support in key periods, and contributing to overall fundraising income goals and an improved supporter experience.

About You

We are looking for someone who:

· Is highly motivated, with a commitment to providing excellent customer service.

· Has experience working in a customer care or fundraising environment

· Enjoys working in a busy team

· Has a high level of attention to detail and exceptional communication skills.

· Is confident communicating directly with supporters and managing complex queries, all the while adhering to policies and procedures, and ensuring positive outcomes.

· Understands the charity sector and the invaluable role of our supporters and is therefore dedicated to providing the best supporter experience.

Please make sure you explain in your application, with examples, how you can meet these important skills.

We ask you to show an appreciation of Scope’s values and our ambition of everyday equality for disabled people. 

Our values are being pioneering, courageous, connected, open and fair

By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.

Disabled candidates

We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.

Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.

Some applicants might need adjustments during the application process. If you require adjustments through your journey with us, please visit our website. You can find out more about interview adjustments on the Scope website.

Equality, diversity and inclusion

At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.

We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.

We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.

You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.

Scope benefits

We believe hard work deserves reward and recognition. We offer a wide range of benefits including:

· 27 days holiday plus Bank Holidays

· Flexible, hybrid and remote working options

· Pay progression at 6 months and 2 years

· Company pension

· Excellent training and career development

· Strong colleague networks across disability, race and LGBTQ+

· Discounted gym membership, cycle to work scheme and much more.

How to apply

If you want to become a Disability Gamechanger, we'd love to hear from you.

Animal Equality is an international organisation working with society, governments and companies to end cruelty to farmed animals. Animal Equality has offices in the United Kingdom, United States, Germany, Italy, Spain, Mexico, Brazil and India.

The Philanthropy Specialist plays a major role in meeting the organisation's ambitious fundraising goals. Responsible for major giving and grants portfolios, the Philanthropy Specialist identifies, cultivates, solicits and stewards financial support from generous individuals and granting bodies.

With a proven track record the successful candidate will network with key stakeholders, present compelling communications and generate significant funds. In turn, these funds will enable Animal Equality to achieve its ambitious financial targets and carry out its crucial campaigns to meaningfully transform and save the lives of farmed animals.

General Responsibilities:

• Oversee a dedicated portfolio of donors and prospects
• Proactively build our supporter base
• Increase demand for farmed animal philanthropic giving
• Inspire loyalty to the cause
• Meet and exceed annual income targets in support of our vision
• Oversee the organisation of supporter events
• Implement a strategic fundraising strategy
• Cooperate with others
• Manage records and reporting

Individual Attributes Required:

• Outstanding interpersonal skills: with strong relationship management, negotiation and influencing skills, communicate with senior individuals with passion and energy. Devise creative solutions to strengthen new and existing relationships, tailoring engagement approaches to maximise giving impact.
• Target-driven: with a keen eye for detail and a results-focused mindset, measure and closely monitor financial outcomes. Conduct robust research so as to anticipate and mitigate potential challenges.
• Resilience: work under pressure, managing competing priorities and adapting accordingly. Problem-solve and think innovatively to deliver against targets. Show outstanding emotional intelligence, with an ability to network and negotiate effectively.
• Gravitas: entrepreneurial and highly motivated, tailor communications to your audience.
• Professionalism: proficiently adept at cultivating and nurturing trusting relationships with diverse supporters, institutions, and team members whilst upholding the highest standards of professionalism and alignment with the Animal Equality culture at all times.

Position Requirements:

• A minimum of five years of related work experience in major gifts fundraising or in the field of marketing and communications, preferably at a non-profit advocacy organisation.
• A proven track record of bringing in major donations of six-figure sums.
• Experience with Salesforce CRM preferred.
• A practical understanding of fundraising, GDPR and charity regulation.
• Knowledge of and proven ability to develop and implement fundraising strategies.
• Ability to maintain confidentiality.
• Excellent organisational skills and attention to detail.
• Comfortable presenting professionally.
• A positive attitude, excellent interpersonal skills, effective communication, and the ability to work cooperatively with others in a team-oriented work environment.
• Ability to work additional hours, as needed, to meet deadlines, travel occasionally and manage workflow.
• Professional appearance and adherence to a vegan lifestyle.
• Commitment to the objectives of Animal Equality.
• You will be required to travel to London once per month at your own cost.

Salary and Benefits:

Salary band £37,000-£40,000, depending on experience. This is a remote working opportunity (UK-based candidates only).

• Personalised Employee Assistance Program (EAP): an Animal Equality--funded benefit that offers employees, supporters and volunteers confidential counselling and advice on a wide range of work and personal issues. The program offers several services, such as a 24/7 confidential helpline and expert Cognitive Behavioural Therapy.
• Flexible hours, with the option to start between 8am-10am and finish between 4pm-6pm.
• Able Futures Support: The service is a nine month, practical and confidential support service for employees whose circumstances or mental health may impact their wellbeing or work. Employees can work with a mental health professional to deepen their understanding of how their mental health may impact them and will build coping skills and resilience to thrive at work.
• Gifted yearly stipend to access learning and development resources, to help employees further grow their personal and professional skills.
• Monthly stipends for employees to enjoy a vegan lunch at the Animal Equality monthly meetups.

For further information and to apply, please visit our website via the 'Apply' button.

Closing date: Friday 24th May 2024.

Animal Equality is an equal opportunities employer; we welcome applications from all suitably qualified persons, regardless of their race, sex, disability, religion, sexual orientation, gender identity or expression, or age. We are especially keen to encourage applications from: individuals who are Black and / or of the global majority; people with disabilities; and lesbian, gay, bisexual and transgender people. We are also proud to be a Disability Confident Employer and we will endeavour to accommodate any reasonable adjustments that individuals may require throughout the application process.

Animal Equality is a registered charity (England and Wales), no. 1168309.

We are seeking an experienced fundraiser with a passion for our mission to equip our organisation with the financial resources needed to meet our objectives as we work to scale our fundraising by growing our charitable income across all funding streams, maximising supporter engagement and fulfilling fundraising operational duties such as ensuring that we have a database that is organised, up to date and fit for purpose.

This is a new role, joining a small but growing Fundraising Team, and having a real input into our plans and strategies for the future. Reporting to the CEO, the successful candidate will oversee most fundraising income generation activity.

The Fundraising Manager will build positive relationships to secure significant income and develop new relationships specifically with churches and individuals, bringing in regular and targeted income through regular donations, fundraising campaigns and events. The ideal candidate will have fundraising experience covering several areas including Individual Giving; Churches, Fundraising Appeals/Campaigns as well as experience in managing the operational aspects of fundraising (database, compliance with codes of practice and fundraising regulations, creating fundraising campaigns and ‘asks’). Through this, you will assist the whole organisation in our commitment to showing kindness, raising self-belief, and inspiring hope for the future in the individuals we serve. 

Main duties and responsibilities

Fundraising Overview

1. Develop, deliver, and monitor a fundraising strategy for Pecan.

2. Maximise the contributions and connections with local churches and individuals.

3. Coordinate all Appeals including the Pecan and Foodbank Christmas fundraising campaigns and Big Give Campaigns across all income and media streams.

4. Research and utilise new fundraising streams and opportunities across Pecan such as Payroll Giving, Legacies, in Memory Giving and Online Giving.

Supporter Engagement and Stewardship

1. Establish systems, procedures, proactive stewardship, and an engagement programme to provide the highest levels of service to Pecan’s supporters.

2. To be responsible for thanking all supporters and managing a supporter engagement journey – ensuring that effective processes are in place and driving levels of satisfaction and loyalty.

3. Act as the ‘first point of call’ for all supporters and managing complaints and issues, ensuring they are reported centrally within agreed procedures, that they are resolved or escalated as necessary and maintaining excellent communication with supporters throughout these processes.

4. Develop and implement stewardship programmes including reactivation of lapsed donors.

Database Management

1. Assist with setting up our CRM database with responsibility of developing and maintaining the database, ensuring efficient, appropriate data capture and analysis for the purpose of effective stewardship, fundraising and communications.

2. Maintain data management standards, assisting with the implementation of processes and policies ensuring best practice is followed.

3. Train other staff members to be able to use the database sufficiently.

4. Ensure all records, fundraising data and fundraising administration is kept up to date and all information is GDPR-compliant.

5. Reconcile fundraising income with the Finance Manager, including Gift Aid claims, missed, failed payments and Direct Debit cancellations.

Individual Giving

1. Develop an Individual Giving and Acquisition strategy that drives growth for individual giving across multi-channel campaigns and initiatives.

2. Lead all individual giving streams such as direct mail appeals, online donations, regular campaigns and appeals to maximise income generation.

3. Work with the Marketing Manager on fundraising communication and to ensure donors are kept up to date on the difference their support makes.

4. Develop campaigns and messaging that engages new segments and audiences.

Church Giving

1. Inspire churches to journey with us as we transform lives in Peckham.

2. Pioneer and develop a broad range of relationships with churches, organisations, and denominations across Southwark.

3. Work strategically with denominations to inspire partnership and engagement with Pecan across their networks and congregations.

4. Build a team of speakers who will host and speak at meetings with churches and Christian networks in Southwark.

5. Be willing to represent Pecan at external events, including Christian exhibitions and festivals, church talks etc…

6. Increase income from churches.

Fundraising Appeals and Campaigns

1. Work alongside teams and Partnerships Manager to project manage fundraising appeals and campaigns including Pecan at 35yrs; Christmas Campaigns etc.

2. Overall responsibility for Big Give Campaigns.

3. Oversight of Enthuse campaign pages.

4. Establish a corporate fundraising strategy with an accompanying narrative, alongside the Partnerships Manager, to explain the work of Pecan to potential company supporters.

5. Tailor campaigns and appeals for different audiences and supporters alongside Partnerships Manager to target corporates; smaller local businesses; individuals and churches.

Staff and Volunteers

1. Support with recruiting fundraising volunteers as appropiate.

2. Management of a part time Partnerships Manager with responsibility.

3. Work closely with Head of Services and Head of Food Services to ensure all fundraising is coordinated.

Wider organisational responsibilities

· Attend Pecan team meetings as and when required, including meetings where there may be a time of prayer and reflection.

· Read and adhere to all policies and procedures.

· Lead on applications to charitable trusts or statutory bodies with support from the Head of Services.

· Undertake responsibilities associated with being a member of the Pecan team.

· Perform all the duties required by the post in line with Pecan’s ethos and values statement, its commitment to a policy of equal opportunity and its aim of serving the community in a caring and practical manner.

· Carry out other duties as agreed by the Chief Executive Officer.

· In agreement with your line manager, pursue a personal programme of learning and development to enhance your skills and performance. 

Are you looking for an exciting opportunity and the chance to make a real and lasting difference for others? Join Kinship, Britain’s biggest charity supporting kinship carers.

Kinship carers are strong, capable and fiercely determined to ensure they get what they need to support their kinship family. And we want to support them to feel confident to do that.

Kinship is the leading kinship care charity in England and Wales. We support, campaign and raise awareness of kinship care and the issues affecting kinship carers every day.

Kinship care begins in crisis. A child whose parents are unable to care for them, for whatever reason. It’s frightening, confusing and heart-breaking. Instinctively, a loved one steps in – a grandparent, brother, sister, aunt, uncle or family friend. They are now a kinship carer, bringing up the children they love. It’s life changing and challenging raising children who’ve been hurt or neglected, but kinship carers do it anyway because they put the children first. 

About the role

We are looking for an experienced and committed Business Development Manager to join our growing charity. Responsible for winning new business and retaining existing contracts to achieve financial and growth targets, this is a pivotal role at Kinship. If you are self-motivated, have experience of producing high quality, successful bids, can think strategically, and love to work collaboratively across teams, we want to hear from you.

Key responsibilities include:

• Lead on all commissioning activity at Kinship directly with commissioners and through tendering activity.

• Lead and support the creation of high-quality bids including writing technical questions and method statements.

• Develop and maintain a thorough knowledge and understanding of Kinship, the external environment, and kinship carers and integrate this knowledge into business development activity and bid production.

Essential requirements include:

• Experience of successful bid production and bid management – from identification of opportunity through to submission. Track record in successful tendering for retention of contracts and new business.

• Excellent communication skills – both written and verbal. Able to articulate and translate complex ideas and service delivery models into compelling, structured, and high-quality written propositions.

• Ability to analyse large volumes of information to develop clear and compelling bids and proposals.

Key dates:

• Application deadline: 5pm on Thursday 30 May

• Interview date: Thursday 13 June (in-person, London)

Kinship are an equal opportunities employer. We warmly welcome applications from appropriately qualified people from all sections of the community and aim to promote diversity.

We are an ambitious, dynamic and impactful charity. Following their sons’ diagnosis of Duchenne muscular dystrophy (DMD), Emily Reuben and Alex Johnson founded Duchenne UK in 2012. 

DMD is a devastating progressive condition diagnosed in early childhood which causes all the muscles in the body to gradually weaken. There are currently only very limited treatment options for DMD, so Emily and Alex set up Duchenne UK to change this. 

Since 2012, we have raised more than £27 million to end the devastating impact of DMD.  We fund ground-breaking scientific research to find effective treatments. We’ve developed the infrastructure of DMD clinical trial delivery in the UK. We engage industry and regulators to accelerate access to treatments. And we’re here to support every family affected and ensure that they receive the best possible care. We aim not only to improve quality of live but stop the disease in its tracks. We’re doing it faster too, because this generation of patients can’t wait.

Alex and Emily were awarded OBEs in The King’s Birthday Honours List in 2023 in recognition of their services to charity and to people living with DMD. They, and the dedicated and effective team they have built at Duchenne UK, are now at the forefront of this work in the UK.

An opportunity to join our team
We have an opportunity to join our team and build on these achievements. We are recruiting for maternity cover for our Personal Assistant and Office Manager, who will be a key part of our team and play a vital role in helping us achieve our mission.

This is an all-encompassing role for an accomplished and confident Personal Assistant to support the Founders and Director of Research of an innovative and ambitious charity and oversee the management of the Duchenne UK office.

The successful candidate will be highly organised with strong interpersonal and communication skills with the ability to build relationships with a wide variety of individuals, internally and externally. Reliability and a can‐do, proactive attitude is a must, along with having an outstanding commitment and sense of dedication to understanding, fulfilling and anticipating the principles' and office's needs and priorities.

The Personal Assistant and Office Manager will report to the Finance Manager and work alongside the Managing Director, CEO and Director of Research and Development.

Working for Duchenne UK

We are a friendly, energetic, and determined team. As we are led by two parents of boys who live with DMD, our team has a very strong feeling of contribution to our mission. 

We prioritise team building and wellness through an annual offsite Team Away Day and an annual offsite Wellness Day, alongside social activity throughout the year.

We operate a hybrid working week, to balance our team-based culture with a positive home-life. In the summer months of July and August, we operate ‘Summer Fridays’, allowing staff to benefit from half days on Fridays (pro rata’d for part time staff) to enjoy the long summer weekends.

Job Description:

 Duties to include, but not limited to:

• High volume diary management, including work and personal diary prioritisation and filtering out non-essential meetings.
• Answering, screening and responding as appropriate to incoming calls, visitors and correspondence.
• Preparing for internal and external meetings, calls and video conferences including confirming relevant materials are received, printed and bound for meetings.

• Management of travel arrangements. Scheduling and tracking domestic and international travel itineraries within several time zones.
• Administration support for the research team, including arranging meetings and assisting with event and meeting organisation.

• Management of expenses including arranging currency and processing expense claims in a timely manner.
• General office management and operational support including:
  • Liaising with suppliers / brokers (e.g. internet, energy, insurance)
  • Relationship management with office landlord
  • Overseeing office supplies and equipment
• Internal event organisation (e.g. staff away day, wellness day, staff meetings), including budget management, venue booking, overseeing delivery on site.
• Maintaining up‐to‐date contacts.
• Managing internal files and maintaining the confidentiality and organisation of file contents.
• Minute taking and writing, general secretarial and administrative support, including at Board meetings.
• Booking personal appointments for the CEO where necessary.
• Management of deadlines and prompting the team where necessary.
• Other ad hoc duties including personal tasks.
• Occasional support on Duchenne UK’s high-profile events.

The experience needed

• An excellent command of the English language: written and verbal.
• Exceptional diary management skills.  
• Advanced MS Office (Word, Excel, PowerPoint and Outlook).
• Event experience would be ideal, but not essential.
• Experience of working with a CRM system would be ideal, but not essential.

The Candidate

• Discrete, confident and diplomatic.
• An approach which is flexible, innovative and responsive.
• Ability to problem solve in a pressurised environment, work autonomously and be very proactive in approach.
• A team worker able to share information and maximise opportunities.
• Highly organised with ability to prioritise and manage multiple tasks.
• An excellent communicator, with outstanding verbal and written communication skills.
• Excellent organisational skills and an eye for detail.
• Very attentive to detail and accuracy.
• Enthusiastic, can-do attitude.

Team Working

• Embody Duchenne UK’s culture of collaboration, inclusivity, support and respect in your ways of working.
• Champion the professional integrity of Duchenne UK.
• Work with colleagues to achieve organisational aims.
• Undertaking any other duties which are required.

Other Requirements

• Occasional working outside of office hours for key events and activities.
• First aid qualification (desirable).

Sound like the job for you? We’d love to hear from you:

Benefits

• 25 days of annual leave + 8 days of public holidays (both pro rata)
• Summer Fridays – half days on Fridays in July and August (pro rata)
• Flexible working policy
• Hybrid working
• Standard Employer Pensions contributions after 3 months
• Team wellness day and team away day
• Training and development opportunities

Terms and conditions

The appointment is subject to satisfactory references and an initial six-month period of probation, during which performance will be regularly reviewed.

The applicant must have the right to work in the UK and provide relevant ‘right to work’ documentation.

Relevant training will be provided during induction as well as opportunities to develop your career through experience of different aspects of the charity’s work and working with colleagues on new initiatives.

The organisation’s hybrid working policy is at the discretion of the line-manager during the first three months of employment, to support the induction process.

Applying for this job

Please send us a copy of your CV. In addition, please answer the following questions, with a maximum of 300 words per question. You can send us a short film with your answers if you prefer or let us know if you would like to give us this information in a different way.

1. Please tell us why you would like to work for DUK.

2. In the job description, we have highlighted a range of experiences and skills we think we need. Please describe how you have demonstrated three of these. Please give us practical examples. It’s ok to use experiences from outside of paid work, including experiences you may have had in your personal life.

3. If you think you have other qualities, we have not mentioned but which you think suit this role, please let us know. We want to know some of the things you have done and the experiences you’ve had, and what you think they have taught you.

4. Tell us one thing that really excites you about this role. If you would like to discuss the role, please contact Duchenne UK

Anna Freud is a world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website.

We value diversity and aim to have diverse workforce that reflects the community and our service users, in line with our vision, values and inclusion commitments. We encourage applications from all sections of the community.

The Deputy Head of Fundraising will play a pivotal role in advancing our mission. This exciting opportunity would suit a fundraising professional with effective leadership, strategic thinking and analytical skills. Proven experience within the non-profit sector, with a focus on individual giving and major donors is essential. The successful candidate will demonstrate the ability to build strong and productive relationships with a diverse range of stakeholders, both internally and externally.

The Deputy Head of Fundraising will join a small but agile team, providing them with experience across a range of income streams, a chance to develop high-level relationships with senior members of staff and senior volunteers as well as direct experience stewarding donors. There will also be opportunities to develop professionally with support on CPD and other training opportunities.

Please email Recruitment with any job enquiries, or if you require assistance or experience difficulties when applying. Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor licence therefore we are unable to provide Visa sponsorship.

Location

Hybrid working (a mixture of onsite and home/remote working). Staff are working onsite for at least 20% of their working hours at our London site (4-8 Rodney Street, London N1 9JH). Please note: regular travel within Greater London will be required to meet donors.

Contract duration

Permanent.

Closing date for applications

Midday (12pm), Thursday 23 May 2024.

Notification of interview

Shortlisted applicants will be notified no later than Tuesday 28 May 2024. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.

Interviews

Interviews will be held on Monday 3 and Tuesday 4 June 2024.

How to apply

Please visit our Careers page to register an account and apply online. We are unable to accept CVs and kindly request no contact from agencies.