Governance and compliance manager jobs in Schools

The Group Governance and Risk Manager will play a pivotal leadership role in supporting our mission to improve lives and places. The postholder will ensure LHCPG operates with transparency, integrity and accountability, reflecting our values and reinforcing trust with the Board, colleagues and the communities we serve. 

Working closely with the Board and Senior Leadership Team (SLT), you will shape how governance, risk and assurance operate across the organisation - ensuring effective decision-making in practice, while leading and developing the governance function, including line management responsibility. 

You will also: 

• Support the Board and senior leaders, ensuring effective governance in practice - from decision-making through to delivery
• Embed a clear, practical approach to risk across the organisation, enabling teams to understand their responsibilities and take informed decisions
• Lead the development of governance, audit and assurance - strengthening oversight and organisational performance
• Oversee policy, compliance and data protection arrangements to ensure the organisation meets its obligations and maintains high standards

What we’re looking for: 

Applicants should hold a relevant degree, recognised governance qualification, or be able to demonstrate equivalent senior-level experience. The postholder will bring a strong, current understanding of governance models, regulatory requirements and legal obligations, together with experience gained within a Secretariat or Governance team in a regulated environment. A proven track record of providing high-quality governance support and trusted advice to Boards and Committees is essential. 

You will also bring: 

• A demonstrable track record of designing, implementing and embedding governance and assurance frameworks at organisational level
• Experience of leading the full internal audit cycle and using assurance activity to strengthen organisational performance
• Proven ability of leading risk management frameworks and maintaining strategic and operational risk registers 
• Experience of managing organisation-wide policies and business systems to ensure strong governance and compliance
• Experience of operating as a Data Protection Officer, with sound knowledge of UK GDPR and the Data Protection Act 2018
• Demonstrable capability to exercise sound judgement, think strategically and lead through complexity and ambiguity
• Well-developed organisational skills, capable to manage competing priorities and operate confidently at senior level
• Please refer to the job description and person specification attached for full details of the role and its requirements.

What you’ll get: 

• From £66,189 per annum
• Wellbeing allowance of £300 per annum via a portal (taxable)
• Discretionary annual bonus
• 34 days holiday plus bank holidays, option to buy up more, plus birthday leave
• Private Medical Insurance and Health Cash Plan after probation (taxable)
• Enhanced maternity and paternity pay (after 1 year of service)
• 10 days per year ‘work from anywhere’ opportunity
• 1.5 days personal volunteering leave and team volunteering opportunities
• £1000 pa individual training budget and development support
• Generous pension arrangements 

It is encouraged that all candidates submit a cover letter to support their application.  Please note that we reserve the right to close this job posting before the application deadline if suitable candidates are identified 

About Manx National Heritage

Manx National Heritage (MNH) is the Isle of Man’s national heritage charity and the custodian of some of the Island’s most significant cultural, historic and natural assets. The organisation cares for nationally important heritage sites, extensive museum collections, archives and landscapes, preserving and promoting the Isle of Man’s unique heritage for current and future generations. Through conservation, education, public engagement and cultural services, MNH plays a vital role in protecting the Island’s heritage while contributing to its prosperity, identity and quality of life.

About the Role

As Head of Finance, Governance & Corporate Services, you will be a key member of the senior leadership team, providing strategic financial leadership to support the long-term sustainability of the organisation. Reporting to the Chief Executive, you will oversee all aspects of financial management, governance and corporate services, ensuring robust financial controls, effective decision-making and compliance with charity and regulatory requirements.

This is an excellent opportunity for an experienced finance leader to combine strategic thinking with operational delivery, helping to safeguard the future of a respected heritage charity while supporting its charitable, educational and cultural objectives.

Key Responsibilities

• Lead and manage the organisation’s finance function, ensuring the delivery of high-quality financial services.
• Develop and implement financial strategies that support organisational sustainability and growth.
• Oversee budgeting, forecasting, financial planning and end-to-end cashflow management.
• Produce accurate and timely financial reports, management accounts and statutory returns.
• Ensure robust financial controls, risk management processes and regulatory compliance are maintained.
• Provide strategic financial advice and insight to the Chief Executive, Board and senior leadership team.
• Support organisational decision-making through effective financial analysis and performance monitoring.
• Lead on governance matters, ensuring compliance with charity, legal and regulatory obligations.
• Oversee corporate services functions and contribute to the effective management of organisational resources.
• Manage, develop and support finance managers and their teams, fostering a high-performing finance function.
• Drive continuous improvement in financial systems, processes and reporting, including the effective use of financial management software.
• Contribute to the development and delivery of organisational strategy and business objectives.
• Promote value for money, operational efficiency and long-term financial resilience across the organisation.
• Build and maintain effective relationships with internal and external stakeholders, auditors and funding bodies.

Job Summary 
 
To manage and ensure control of the funding, financial and corporate resources of the Charity to ensure a financially secure service, delivering value for money. 

Work with the Co-Directors to advise and develop the financial strategy, model new projects, prepare annual and project budgets, and report on financial performance, contributing to the overall future strategic direction of the Charity.

Manage the day-to-day finances for the Charity. Ensure all aspects of the financial systems are accurate and up to date, including banking, sales and purchase ledgers, payroll and cash management.

The postholder is expected to foster excellent working relationships with all staff, volunteers, senior colleagues and trustees. 

The postholder will be expected to attend the following meeting groups: 

• Monthly All Staff: regular attendance 

• GDPR/Data Working Group 

• Finance and Income Generation (FING) Committee Meetings 

• Responsibilities to and attendance at all other meetings: attendance only as and when required and/or at the direction of the Co-Directors 

Key Responsibilities 

• Supervision and management of Senior Finance & Admin Officer (SFAO) 

• Day to Day Financial Management 

• Provision of accurate reports to Board and senior managers 

• Payroll, Pensions, and Tax Management overview and control 

• Budget Process Management 

• Statutory Reporting & Charity compliance 

• Account Management – Key Suppliers/Contractors 

• Financial Risk Management 

• Governance support to FING Committee and Trustees 

Core External Relationships 

• Payroll Provider 

• TPT Pensions 

• HMRC 

• All Banks 

• Charity Commission 

• Companies House 

• Charity Auditors 

• IT Contractor & Insurers 

Day to Day Financial Management 

• Regularly review and maintain financial policies and procedures. 

• Review the monthly reconciliations carried out by the SFAO thereby ensuring all transactions are properly and efficiently recorded. 

• Oversee the management and appropriate allocation of Restricted Funds, ensuring the monies are allocated according to the donor’s wishes and ensure that records are always maintained 

• Regularly review and make recommendations for improvements to financial controls and ensuring methods are documented and made clear to staff.

• Support with funding bids and reports back to donors 

• Management of all charity bank accounts, acting as authorised signatory with Banks 

Payroll, Pensions and Tax Management 

• Supervise the payroll process carried out by SFAO 

• Responsible for the effective management Charity’s Pension Scheme

• Ensure payments to HMRC are made accurately and on time, and ensure all available allowances are claimed. 

Budget Process Management 

• Take the lead on preparing the Annual Budget, working closely with SLT to capture all spending plans Develop and run a process which is thorough, consistent and inclusive of all managers. 

• Alongside the Co-Director, present the Draft Budget to Board for approval 

• Present monthly management accounts and Cost Centre reports for all managers

• Work closely with all SLT to ensure they fully understand their budgets and ongoing organisational performance against budget 

• Monitor variations against spend and integrate within an overall Cashflow analysis 

• Recommend corrective actions to Co- Directors and/or Board as necessary 

Statutory Reporting & Charity compliance 

• Act as lead member of staff with the Charity’s Auditors 

• Oversee the preparation of the Annual Accounts plus any supporting papers required to enable an efficient and effective annual audit to take place 

• Maintain fixed asset register and inventory of all equipment contracts/agreements 

• Ensure the Charity is fully compliant with statutory bodies and key external institutions, and act as lead on behalf of the charity with the following bodies: 

• Charity Commission 

• Companies House 

• Pensions Regulator 

• HMRC 

• Valuation Office 

• All Banks 
   

Account Management – Key Suppliers/Contractors 

Insurance 

• Take the lead in managing the insurance renewals process, and ensure that a comprehensive suite of insurances is in place to cover key risks across the Charity 
   

Financial Risk Management 

• Ensure appropriate financial risk management techniques and controls are in place at strategic and operational levels. 

• Develop, update and produce long term cashflow forecasts to evidence that the Charity can operate as a going concern. 

• Provide up-to-date dashboards and reports of the financial position, projections and scenarios, considering the financial implications of alternative business models, advice on new and current business income generation initiatives and analysis of financial risk and performance. 

• Work with the Co-Directors, to ensure that the appropriate processes are in place for the long-term financial viability of the charity, advising on the financial consequences of proposed actions 
   

Governance support to FING Committee and Trustees 

• Assist the Chair of FING Committee (Treasurer) 

• Prepare all associated papers and minutes 

• Prepare finance papers for Treasurer to deliver to Board of Trustees 

• Attend Board of Trustees meetings and present information as requested 
   

General 

• Postholder to adhere to their relevant Code of Ethics as laid down by their professional body, being mindful that adherence to the code takes precedence over charity policy and practice should a conflict ever arise. [NB Sections A + C of the current professional code are applicable.]

• Keep abreast of financial developments across the charity sector and ensure any opportunities for tax reliefs, cost reduction, value for money and more effective systems are seized as appropriate.

• Undertake any other duties as determined by the Co-Directors. 

 
Personal Specification 

• Personally committed to Caring in Bristol’s vision and values and collaboration-focused method of work. 

• Committed to reflection and learning, including sharing failures and uncertainties; openly taking feedback from the team and members of the community on your behaviour and work. 

• Bring ideas for improvements and is open and honest in all communications where relevant and appropriate. 

• Awareness of your own needs: the homelessness sector can be challenging – you will be good at knowing your limits under pressure and will be confident to ask for help when you need it. You will receive support from your team, and we are keen to nurture an environment where no-one feels worried about asking for help or support when they need it. 

• Resilience working under pressure, ability, and willingness to both give and take constructive feedback. 

• Willingness to work the extra hours where needed, with a flexible working policy. 

• Growing levels of self-awareness, including an understanding of how your background has shaped the opportunities afforded to you and how you relate to people from different backgrounds to you. 

• Willing to develop emotional intelligence, including a growing ability to empathise with and appreciate others, creating opportunities for those you work with to grow. 

• A passion for social justice and to change Bristol for the better. 

Essential 

• Minimum part qualified accountant or qualified by experience with strong financial management experience, with an ability to understand the practical impact of finance decisions and processes across the whole charity. 

• Specialist knowledge of Charities required, including Charity SORP guidance and procedures, underpinned by strong theoretical knowledge and practical experience. 

• Ability to work with the Co-directors to lead the formulation of long-term financial plans and strategies which will influence the long-term direction of the charity. 

• Experience in developing major finance policy development. 

• Experience in budgeting and financial planning.

• Experience in management accounting. 

• Ability to receive, process and provide highly complex or sensitive financial information including ability to analyse and clearly communicate financial information.

• Strong IT skills including the Microsoft Office suite, in particular Excel, and experience of using databases. 

• Solid organisational skills including consistency, accuracy, and an eye for detail. 

• Experience of line management and supporting and developing staff. 

• Knowledge and understanding of Equity, Diversity & Inclusion practices. 

Desirable  

• Experience in using QuickBooks accounting software is desirable or transferrable knowledge of similar online accounting packages. 

Who we are

Chefs in Schools is a young, ambitious charity that’s rapidly growing. Our mission is to improve kids' health, through improving school food & food education.

We focus our efforts in areas of high socio-economic deprivation, where more than a third of children are entitled to free school meals, and diet-related disease is driving further inequality.

We support and train school kitchen teams to serve the best, freshest and tastiest food possible, alongside meaningful food education. We share learning and resources, aiming to inspire and enable others to follow our lead.

We’re backed by some of the biggest names in food and have ambitious targets to ensure every child has access to incredible school food and food education, setting them up for life with the skills and knowledge to feed themselves well.

About you and the role

You are a pragmatic, highly analytical data professional who lives at the intersection of charity compliance and modern cloud systems. You are someone who understands that a rapidly growing £2m charity needs lean, workable frameworks, not corporate red tape that stalls delivery.

You bring a strong track record of working within the UK non-profit sector, meaning you already understand the nuances of donor data, PECR regulations, and charity-specific workflows. You don’t just write policy documents; you enjoy untangling data flows and translating complex regulatory requirements into practical, everyday processes.

In this interim role, you will act as the "Product Owner" and "Information Governor" for our systems upgrade. You won't need to do the technical database configuration—we already have a trusted, external Beacon CRM expert to handle the builds. Instead, you will bridge the gap between our teams and the technology. You will run discovery sessions with our Fundraising, Programmes, Finance and Operations teams to map their operational needs, translate these into a compliant data blueprint, and drive our Beacon expert to build them.

Crucially, you won’t need to draft our Data Sharing Agreements (DSAs)—these are already in place. Your job is to audit our systems and processes to ensure we are physically complying with them, designing the exact workflows, access permissions, and data retention schedules needed to keep us airtight. Finally, you will advise us on how to sustainably own our data protection internally going forward.

Key responsibilities:

1. Operationalising Our Data Sharing Agreements (DSAs)

• Translate Contracts into Code: Review our existing, drafted DSAs and map out the exact system processes, fields, and permissions required in Beacon CRM to physically comply with them.

• Consent & Retention Alignment: Ensure that our data capture, consent practices, and deletion cycles perfectly match the legal promises made in our DSAs.

• Audit System Compliance: Inspect our current data flow (website $\rightarrow$ Beacon CRM $\rightarrow$ integrated platforms) to ensure no data leaks or unauthorised sharing are occurring.

2. Business Analysis & Team Alignment

• Run Discovery Sessions: Work with our Fundraising, Services, and Finance teams to understand and map how they currently use data and where their bottlenecks are.

• Synthesise Requirements: Balance the operational needs of different teams (e.g., keeping sensitive service user data strictly partitioned while allowing the fundraising team to run compliant donor campaigns).

• Create Technical Specifications: Translate these mapped team needs into clear, structured functional requirements for our external Beacon CRM expert to build.

3. Data Governance & System Security

• Access & Permissions Architecture: Review and redesign the user access roles within Beacon CRM, establishing a robust "least privilege" framework so staff only access data essential to their role.

• Data Minimisation & Deletion: Define precise data retention schedules and work with the Beacon expert to automate the archiving or permanent deletion of expired records.

• Record of Processing Activities (RoPA): Document and map our internal data flow so we have a clear, compliant audit trail of how data moves through the charity.

4. Sustainable Ownership & Handover

• Future Governance Design: Assess our internal capacity and design a realistic, lightweight model for how we should own data protection internally going forward (including identifying internal roles vs. when to use external support).

• Process Testing & Team Training: Test the newly configured Beacon setups to ensure they work for staff, and deliver a practical, non-boring training session to the team on the new processes.

Essential Skills and Experience

• UK Charity Sector Expertise: Direct experience working within or consulting for UK registered charities, with a deep understanding of charity-specific data issues (such as donor consent, fundraising regulations under PECR, and handling sensitive beneficiary or safeguarding data).

• Operationalising Compliance: Proven experience translating legal data requirements (specifically implementing existing Data Sharing Agreements, DPAs, and GDPR frameworks) into practical, everyday staff workflows and system processes.

• Business Analysis & Stakeholder Mapping: Excellent track record of running discovery sessions with non-technical team heads to untangle, map, and simplify their operational data needs.

• Technical Translation & Developer Management: Experience acting as the "Product Owner" or lead interface between internal teams and external database developers—specifically translating operational needs into clear technical specifications for CRM builds.

• Practical GDPR & PECR Knowledge: A highly pragmatic approach to compliance, with experience building Records of Processing Activities (RoPA), setting up data retention schedules, and designing role-based access permissions.

Desirable Skills and Experience

• Passion for our mission. to improve children’s health through school food.

• Familiarity with Beacon CRM: Prior experience auditing, working with, or directing builds within Beacon CRM (or closely related modern cloud charity CRMs like Donorfy or Salesforce).

• Information Governance Qualification: A professional certification in data protection (such as CIPP/E, Practitioner Certificate in Data Protection, or equivalent), though hands-on charity sector experience is valued above theoretical qualifications.

• Transition & Training Experience: Experience training small charity teams on new data habits and helping leadership teams design lightweight, internal data ownership structures.

Benefits

You would be joining a friendly, supportive team who works hard but believe in a healthy work/life balance. We were voted one of CODE Hospitality’s happiest places to work in 2024. We seek a diverse range of perspectives, skills, experience and knowledge. Joining a small, collaborative team means you’ll be able to contribute to and draw on various projects and strategic insights.

We offer 33 days of holiday per year including bank holidays, 3 additional office closure days over the Christmas period as well as wellbeing days over the summer school holidays.  We also have a Cycle to Work scheme, hybrid working, enhanced parental leave, and free access to the CODE app for discounted restaurants & hospitality venues. We are committed to developing our team and will support you with relevant training opportunities including £250 towards elective training and development of your choice.

We also offer Bupa Dental Insurance, Income Protection Insurance, as well as access to the Aviva Smart Health Platform which offers health benefits including free rapid access online GP appointments, free counselling and wellbeing support.

Application process

In line with our commitment to ensuring a fair and unbiased recruitment process, we invite candidates to answer a series of questions related to their day-to-day job. Please follow this link to answer the questions and submit your application along with your CV.

We recommend that you develop your answers offline and copy them in when you’re ready to ensure you don’t lose your work if interrupted.

Your answers will go through our sifting process: all answers will be anonymised, randomised and then reviewed by a panel of reviewers. A long list of candidates will then additionally have their CVs reviewed. Shortlisted candidates will be invited to a 30 mins online interview. Successful candidates will be invited to attend a second, in-person interview at our office in Brixton, London.

Expected duration of this application process: 4-6 weeks

In line with our commitment to ensuring a fair and unbiased recruitment process, we will invite candidates to interview based on their answers to a series of questions related to their day-to-day job.

                                                        The Road Safety Trust Job Description

                                                          Governance Administration Officer

JOB TITLE: Governance Administration Officer

RESPONSIBLE TO: Governance & Compliance Manager

LOCATION: Remote based but with occasional travel required to the head office of our trading subsidiary company, UKROEd, in Manchester, and nationally throughout the UK and RST meetings in London.

CONTRACT: Permanent

HOURS: 22.5 Hours per week (0.6 FTE) (To include Mon-Weds)

SALARY: £32,043 (FTE1) /£19,225 (Pro Rata)

CLOSING DATE: 16 August 2026

TO APPLY:  CV and Covering Letter Required 

About The Road Safety Trust

 The Road Safety Trust (RST)  is the largest independent grant-giving charity in the UK dedicated to enhancing road safety. Established with the mission to achieve zero road deaths and zero serious injuries on UK roads.

The Trust focuses on funding research and practical interventions aimed at reducing road injury and improving safety for all road users.

The Road Safety Trust is the sole member of its wholly owned trading subsidiary company (UKROEd) which operates the National Driver Offender Retraining Scheme (NDORS).

Surpluses from UKROEd are gifted to the Trust each year, enabling the continuous support of various road safety projects and research grants.

The Road Safety Trust values and respects each individual employee, client and customer and is committed to promoting equal opportunities throughout its workforce and board. As such, all relevant applicants will receive consideration for employment without regard to age, race, sex, gender reassignment, marital status, disability, or pregnancy status.

Please visit the RST website to see how your personal data will be used. 

  Role Overview

The Governance Administration Officer will be an integral member of the Trust’s Governance and Administration Team, supporting the Governance & Compliance Manager to ensure the effective and efficient administration of governance and compliance activities of the Trust as well as providing administration support to the wider team alongside other administration staff.

Primary Responsibilities

 Governance

1. Provide administrative support to enable effective management of The Road Safety Trust’s Governance and Compliance activities.

2. Support co-ordination of RST Board and Committees. This may include timely preparing meeting packs, taking minutes, following up actions and organising logistics for virtual and physical meetings.

3. Maintain accurate Governance and Compliance registers e.g. conflicts of interest, skills matrices, Terms of Office records and end of year governance documents, ensuring accuracy and validity of information.

4. To ensure documentation in relation to RST Trustees is maintained appropriately.

5. Support Trustee recruitment and induction, coordinate Trustee training, and regulatory reporting.

6. Co-ordinate and monitor Policies and Procedures reviews and maintain the Policies register.

7. Provide support for the internal audit programme, coordinating audit meetings, compiling  documentation and assisting with actions and reports.

8. Support risk management information, including risk registers other compliance activities.

9. Provide support for Board and Committee reports and dashboards to demonstrate progress against key actions and service delivery at RST.

10. Support the preparation of the annual report and organisation of the AGM.

Administration

11. Use Microsoft Office, HR, Finance Systems to ensure RST policies and processes are adhered to.

12. Ensure the provision of information in the relevant sections of SharePoint for easy access by staff as required.

13. Contribute to the organisation of events, workshops and conferences as required.

14. To support the finance function of the Trust as appropriate.

15. Identify and contribute to improvement of processes and procedures. 

16. Maintain accurate and confidential records in line with GDPR and data protection legislation, ensuring safe storage and responsible sharing of data.

17. Support with cover for the rest of the administration team as required.

18. Undertake any other duties reasonably required by the role.

We're looking for an experienced Governance Manager to play a pivotal role at the heart of CILIP. Working closely with Trustees, Board and Committee Chairs, the Executive Team and the Presidential Team, you will help ensure that CILIP operates to the highest standards of governance, accountability and compliance.

This is an excellent opportunity for a governance professional who enjoys building strong relationships, improving processes and supporting effective decision-making.

ABOUT THE ROLE

Reporting to the Interim Finance Director, the Governance Manager will lead and coordinate governance, compliance and organisational processes across CILIP.

You will be responsible for supporting effective decision-making, ensuring compliance with legal and regulatory requirements, and providing expert governance support to the Board, Committees and Executive Team.

This role combines strategic oversight with hands-on delivery and is ideal for someone who enjoys driving good governance while ensuring operational excellence.

This is a fixed-term role for 9 months due to organisational planning requirements.

Key areas of delivery:

Governance and Board Support
Lead and continuously improve governance processes, support the effective operation of the Board and Committees, and provide advice on governance best practice.

Policy and Compliance
Oversee CILIP's policy governance framework, coordinate policy reviews and support compliance with statutory and regulatory requirements.

Executive and Organisational Coordination
Support the Executive Team through the coordination of key meetings, events, organisational planning and corporate administration.

Presidential Team Support
Coordinate the activities of the Presidential Team, ensuring effective planning, stakeholder communication and logistical support.

Continuous Improvement
Identify opportunities to strengthen governance systems, improve ways of working and promote accountability and transparency across the organisation.

ABOUT YOU

We're looking for an experienced governance professional who thrives in a collaborative environment and enjoys working with senior stakeholders to ensure organisations operate effectively and compliantly.

You will bring:

• Experience supporting governance within a charity, membership body or similar organisation.
• A strong understanding of charity governance, trustee responsibilities and regulatory requirements.
• Experience supporting Boards and Committees and managing governance processes.
• Excellent stakeholder management, communication and relationship-building skills.
• Strong organisational skills, with the ability to manage competing priorities and deliver to deadlines.
• High levels of accuracy, discretion and sound judgement when handling sensitive information.
• A proactive approach to improving processes and ways of working.
• Strong digital skills, including Microsoft 365.

You'll also be a professional, credible and resilient individual who can work independently while remaining highly collaborative, and who shares CILIP's commitment to equality, diversity, inclusion and public benefit.

Desirable: Experience of company secretariat responsibilities, statutory filings, governance or board portal systems, and relevant governance or compliance qualifications.

ABOUT CILIP

CILIP is the leading voice for the information, knowledge management and library profession. We are here for everyone who has a professional connection to information, knowledge, data and libraries, and share our belief in their power to change lives.

Our purpose is to unite, support and empower information professionals across all sectors.

Job Description: Facilities Manager

Reports to: Head of Services

Location: Woking, Surrey

Hours of Work: Part time, 22.5hrs per week

Salary: £21,060 22.5 hours, depending on experience

About Us:

At York Road Project, we are dedicated to transforming the lives of individuals experiencing homelessness in Woking. We believe in harnessing the unique strengths and potential of each individual to create a pathway towards stability and independence.

The Role:

This is an exciting time to join the organisation, as we are planning the refurbishment of our flagship 10-bedroom supported accommodation service alongside ongoing development of our wider accommodation portfolio.

The Facilities Manager is responsible for ensuring the safe, compliant and effective operation of all facilities at York Road Project, which includes a 10-bedroom main site shelter and three additional properties comprising a further 14 beds. The role ensures all buildings are maintained to a high standard, remain fit for purpose, and meet statutory and regulatory requirements.

Key Responsibilities:

Facilities Management

• The Facilities Manager monitors the delivery of maintenance activity across all sites, ensuring issues are escalated where standards, timescales or compliance requirements are not met.
• The role ensures all accommodation and premises are maintained to a high standard, remain fit for purpose, and operate safely and efficiently.
• The Facilities Manager reviews and improves facilities processes to enhance operational efficiency and ensure consistent delivery across all sites.

Health and Safety & Compliance

• Oversee Health and Safety compliance across all properties and service.
• This includes the development, review and maintenance of risk assessments for all properties and relevant work activities, ensuring they are suitable and sufficient, regularly reviewed, updated following changes or incidents, and effectively implemented.
• The role also ensures statutory inspections, fire risk assessments, fire safety compliance, emergency preparedness, HSE requirements, and DSE compliance for home working staff are in place and maintained.
• Responsible for ensuring compliance systems and documentation are maintained to an audit-ready standard.
• The role supports internal and external audits, including annual health and safety and fire risk assessment audits, ensuring evidence and corrective actions are completed.

Governance & Reporting

• As part of the role you will attend the charity’s Health and Safety Sub-Committee, providing updates on H&S, risks, compliance, audits, and improvement actions.
• The role contributes to audit processes, monitoring compliance status and ensuring follow-up actions are completed and embedded across the services.

Budgets & Operational Reporting

• Manage facilities-related budgets, reporting on spend, risks, compliance status and planned maintenance priorities.
• Develop a maintenance schedule for all properties.

Professional Standards & Ways of Working

• Maintain accurate and timely records of inspections, compliance checks, maintenance activity and statutory requirements
• Ensure all property and compliance documentation is audit-ready and consistently maintained
•  Work collaboratively with the administrative team to ensure effective coordination of maintenance, suppliers and compliance systems

Knowledge and Skills:

Essential

• Experience in facilities, maintenance, property management and compliance roles.
• Experience of using facilities and compliance management software.
• Strong knowledge of UK health, safety and environmental regulations.
• Excellent interpersonal and communication skills.
• Approaches challenges or issues with a problem-solving mindset, looking for effective solutions rather than focusing on the problem itself.
• Strong organisational abilities, able to prioritise and to skillfully plan and manage time.
• Proficiency in Microsoft Word, Excel, Outlook and Salesforce.
• Proficiency in conducting risk assessments and creating action plans based on findings.

Desirable

• NEBOSH, IOSH, or equivalent health and safety qualification.
• Experience of managing budgets and supplier & contractor relationships.
• An understanding of sustainability and energy efficiency initiatives.
• Experience overseeing small refurbishment or capital projects.
• Knowledge of safeguarding practices.

Personal Attributes:

• Ability to manage competing priorities under pressure.
• Resilient and confident working in complex environments.
• Positive attitude, maintains a positive attitude even in challenging situations.
• Future-orientated, has a forward-thinking perspective, anticipates future needs or issues and plans accordingly.
• Team worker, demonstrates a commitment to strong collaborative work by actively engaging with colleagues, volunteers, external partners and to be accountable for the outcome.
• Ownership - willingness to take ownership of tasks and projects and to be accountable for the outcomes.
• Aligned with the values and mission of York Road Project.

Benefits:

• Holiday entitlement of 25 days per annum (pro-rata for 0.6 FTE) plus bank holidays (pro-rata) 
• Pension Scheme.
• Birthday day off.
• Medicash healthcare plan,
• Flexible working and hybrid working opportunities. 

Drive quality, lead change and make a lasting difference! 

About Us

Carers Trust Heart of England exists to improve the lives of family carers and the people they care for. We provide information, advice, and a wide range of practical and emotional support to unpaid carers and people with care and support needs. Our work is rooted in compassion, partnership, and a commitment to high-quality, person-centred services.

Our Regulated Activities and Contract Scope

The Care Services Manager will have responsibility across our regulated and associated services, which currently include:

•  Domiciliary care (personal care in people's homes)

  •  Short Breaks and Emergency Respite (including sleep-in provision)

  •  Dementia Wraparound Support

  •  Day Break Day Services (currently unregulated)

We hold contracts and funding arrangements across several commissioners and funders. The postholder will be responsible for ensuring that care and support is delivered in accordance with all relevant contractual and funding requirements.

The Role

The Care Services Manager will hold personal CQC accountability for the quality, safety, and compliance of our regulated services. While this is fundamentally a strategic leadership and governance role, our regulated services are currently at an important stage of development. As such, we are looking for someone who is equally comfortable providing visible, hands-on operational delivery when needed.

Initially, the successful candidate will spend time working closely with the day-to-day operation of the service, building strong relationships with Care Support Workers and the people we support, strengthening systems and processes, and ensuring consistently high standards of care.

This is an opportunity to play a key role in embedding best practice and supporting the continued growth and improvement of the service. As the service develops, the emphasis of the role will increasingly shift towards strategic leadership, quality assurance, governance, service improvement and future development.

The successful candidate will be able to recognise what the service needs at any given time and adapt their approach accordingly, remaining visible and involved operationally where appropriate, while driving long-term quality, compliance and continuous improvement.

What We Offer

• Competitive salary

• Starting annual leave entitlement of 25 days, increasing with service to a maximum of 30 days (and Bank Holidays),             plus your 'birtholiday'

• Pension contribution scheme

• Benefits platform offering flexible high street savings and discounts on top brands

• Employee Assistance Programme and wellbeing platform

• Ongoing training and development opportunities

• A supportive, values-led organisation that makes a real difference to carers’ lives and the people they care for

Key Responsibilities

1. Leading and Managing the Service

• Hold CQC registration and personal accountability for the quality, safety and compliance of all regulated care activities delivered by the organisation.

• Provide day-to-day operational leadership of the care service(s), being genuinely present and accessible to care support workers, coordinators, and senior staff, particularly in the early period of the role.

• Line manages the coordination and care team, providing regular supervision, clear direction, and honest feedback.

• Be willing to get involved in operational problem-solving when needed, covering gaps in coordination, stepping in on complex cases, supporting the team through difficult periods, while also working to build the capacity that, over time, reduces the need for this.

• Build and sustain a team culture where staff feel supported, valued, and clear about what is expected of them.

• Manage performance and conduct fairly and consistently, with appropriate HR support.

2. Quality, Compliance and Safeguarding

• Ensure the service always operates in compliance with the Health and Social Care Act 2008 and CQC Fundamental Standards.

• Maintain continuous inspection readiness under the CQC Single Assessment Framework, understanding that ratings can be updated at any point, not just following a scheduled visit.

• Act as a named safeguarding lead, recognising, reporting, managing, and recording safeguarding concerns across all regulated services.

• Lead a meaningful quality assurance programme, involving audits, spot checks, care plan reviews, complaint analysis, and use findings to drive improvements.

• Submit CQC notifications accurately and on time and ensure the Statement of Purpose and all governance documentation accurately reflects what the service does.

• Monitor care quality through ECM data, visit records, staff feedback and regular engagement with service users and their families, remaining closely connected to the day-to-day service delivery to identify and address emerging issues before they escalate.

• Ensure care and support delivery across all services remains within the scope of relevant contractual and funding arrangements, and that any changes to the service scope, volume or specification are identified and escalated appropriately.

3. Care Planning and Service User Relationships

• Ensure every service user has a current, person-centred care plan that reflects their needs, preferences and risks.

• Oversee and contribute to care assessments and reviews, including involvement in complex cases, multi-agency reviews and situations where a senior presence is needed.

• Build and maintain positive relationships with service users, their families, and carers, being accessible, responsive, and honest whether managing concerns or recognising success.

• Ensure that the service user experience and what it actually feels like to be supported by our service is at the centre of how quality is assessed, monitored and improved.

4. Safe Recruitment, Staffing and Workforce

• Ensure all staff are recruited safely and in line with statutory and regulatory requirements, with appropriate DBS checks, references, right-to-work verification, and safer recruitment processes completed before delivering regulated care.

• Manage all aspects of the Skilled Worker visa sponsorship process, including sponsorship applications, compliance monitoring, record keeping, and reporting requirements in line with Home Office regulations.

• Lead on workforce development, identifying training needs, commissioning training, maintaining records, and ensuring all staff are competent for the care they deliver.

• Ensure a regular and effective programme of one-to-one meetings, supervision, probation reviews and annual appraisals is maintained across the service, addressing performance, development, wellbeing, and any concerns in a timely manner.

• Support, and where appropriate, lead HR processes, including investigations, disciplinary, performance management, grievance, and absence management meetings, working closely with HR to ensure a fair, consistent and legally compliant approach.

• Ensure the on-call and lone working frameworks are in place, understood by all staff and working in practice.

• Participate in the senior management on-call rota, providing advice, support and decision making in response to serious incidents, safeguarding concerns, deaths, and any other urgent operational matters requiring immediate senior attention.

• Participation in a shared on-call rota, including evenings/over-night and weekends, and bank holidays where scheduled.

5. Working with Senior Leadership

• Work closely with the Head of Operations (Deputy CEO) reporting on service performance, escalating concerns, contributing to strategic decisions, and supporting the organisation's broader development.

• Contribute to commissioner relationships and contract management, including monitoring reporting, quality submissions and attendance at review meetings.

• Play an active part in shaping how the service develops, bringing operational knowledge and professional judgement to decisions about what the service does, how it is structured and where it grows.

• Demonstrate the confidence to communicate honestly, raise difficult issues and challenge constructively in the best interests of the service and the people we support.

PERSON SPECIFICATION

Qualifications

· Level 5 Diploma in Leadership and Management for Adult Care or actively working toward it with a clear and realistic            completion plan.

· Enhanced DBS with adults' barred list or willingness to apply immediately.

· Full UK driving licence and access to own vehicle.

Knowledge

· Strong working knowledge of the CQC Single Assessment Framework how evidence is gathered, what quality                      statements are assessed against, and what continuous inspection readiness means in practice.

· Comprehensive knowledge of the Health and Social Care Act 2008 and CQC Fundamental Standards.

· Knowledge of safeguarding adults' legislation and local procedures.

· Knowledge of the Mental Capacity Act 2005 and how it applies in domiciliary and community care

· Working knowledge of Working Time Regulations and how this practically applies to care rotas and on-call                            arrangements.

· Understanding of contractual compliance in a multi-contract or multi-funder care environment, and the implications of            changes to service scope or volume.

Experience

· Proven experience as a Registered Manager (or equivalent senior care management role) in a CQC-regulated                      domiciliary or community care service.

· Experience of being hands-on in a care management role, understanding when direct operational involvement is                  needed.

· Experience of managing safeguarding, making referrals, managing investigations, recording outcomes, and learning            from them.

· Experience of directly supervising and developing a care team including coordinators, senior carers, and care                        support workers.

· Experience of managing quality across a regulated service, completing audits, spot checks, care plan reviews and                complaint handling.

· Experience of CQC compliance and notifications, including operating under the Single Assessment Framework.

· Experience of managing across multiple service lines or contracts simultaneously, ensuring compliance with each                  commissioner or funder’s specific requirements.

Skills & Abilities

· Able to assess service performance, recognise what is working well, identify challenges and confidently                                  communicate these in a clear and constructive way.

· Willingness and flexibility to be hands-on when required, and confident enough to step back appropriately as the                  service develops.

· Excellent written communication skills, being able to write clearly, accurately, and professionally for a variety of                      audiences (CQC, commissioners and families).

· Excellent verbal communication skills, being able to speak in a clear, honest, and approachable way with care                      workers, service users, families, CQC inspectors and senior colleagues.

· Strong decision-making skills when under pressure, including in safeguarding, serious incidents and out-of-hours                  situations.

· Competent in care management systems — including rostering, ECM, and digital care planning.

Personal Qualities

· Shows the self-awareness, honesty and professional courage to recognise what is working, what is not, and what                  needs to change.

· Demonstrates resilience and calm judgement, remaining focused and clear when faced with challenging or complex              situations or organisational difficulties.

· A caring and compassionate leader with a genuine commitment to making a positive difference to the people we                    support.

· Accountable and takes ownership of outcomes.

· Adaptable and confident working at different levels, recognising when to move between strategic thinking to                          operational problem-solving.

· Collaborative and approachable, with the ability to build positive working relationships and work effectively with                      people at all levels of the organisation.

· Curious and improvement-focused, with a willingness to ask questions, explore new approaches and learn from                    experience.

The Inland Waterways Association (IWA) is the only independent, national charity supporting and regenerating Britain’s rivers and canals for leisure, living and business. We campaign both locally and nationally for the waterways; lobbying parliament, championing regeneration, promoting sustainability and the environment and raising waterways users concerns. We also love to roll up our sleeves and get involved with direct work on the waterways, both through local branch activities and through the hands-on activities of our Waterways Recovery Group. 

At its heart IWA is a membership organisation, with around 8,000 individual members and over a hundred affiliated waterways organisations, groups and businesses. Having just celebrated the 80th anniversary of our founding in 1946, we continue to build on our legacy of campaigning, action and delivery for the future. 

We are looking for an experienced and enthusiastic manager to co-ordinate the day-to-day operation of the charity. Reporting to the chair of the Trustees and with a small team of permanent staff focused on three areas – Campaigning, Restoration and Support, your prime responsibility will be to ensure the smooth running of the charity. 

As an experienced manager you will have experience of all areas of business management: marketing, finance, human resources as well as the myriad issues common to all small charities and businesses. An experienced communicator and active people manager, you will be able to bring your skills to both managing the staff and integrating their work with that 
done by trustees and other volunteers for the Association.  The role may involve some out of office hours work. 

About Pathway Fund

We are the UK's first Black and Ethnic Minoritised (BEM)-led impact investment wholesaler, dedicated to catalysing opportunities for Black and Ethnically Minoritised communities across the UK. Our mission is to address structural inequalities within the UK’s investment ecosystem by providing bespoke and subsidised capital to BEM-led organisations, making it more affordable and accessible to those underserved by existing infrastructure. We act as a funder, convenor, and knowledge builder, bridging gaps between communities, finance, and policymakers to drive systemic change and foster inclusive growth and community wealth building.

Following the receipt of our Dormant Assets funding, we have moved into full delivery mode, with the first wave of Investment Management Organisations (IMOs) already applying. We are a small, collaborative team with an ambitious remit and a strong commitment to public value, working closely with partners to ensure we achieve our mission.

Reports to: CEO

Location: Kennington, London (hybrid or remote working)

Contract: Permanent, Full-time (1.0 FTE)

Salary: £34,000 – £38,000 per annum

Purpose of the Role

The Executive Assistant & Governance Officer is a critical role ensuring the seamless operation of the Pathway Fund's leadership and governance structures. This role provides dedicated, high-level support directly to the CEO, the Board of Directors, and logistical support for the Social Investment Committee (SIC). Crucially, this position acts as the CEO's operational anchor, tracking team deliverables and managing external-facing events and communications assets to ensure the organisation operates efficiently, professionally, and at pace.

This is a highly focused role that requires judgment, discretion, and the confidence to manage senior stakeholders, prioritise competing demands, and keep the organisation's leadership moving forward.

Key Responsibilities

1. Executive Support to the CEO

• Provide proactive, high-quality EA support to the CEO, including complex diary management, meeting coordination, and travel planning.
• Manage the CEO’s inbox, triaging communications, acting as the first point of contact, and handling correspondence with professionalism and discretion.
• Prepare comprehensive briefings, presentations, daily itineraries, and follow-up actions for the CEO ahead of senior meetings.
• Act as a gatekeeper, anticipating the CEO's needs and protecting their time to focus on strategy and partnerships.

2. CEO's Team Delivery & Tracking

• Manage the weekly team meeting cycle and associated papers on behalf of the CEO.
• Monitor team delivery by actively chasing team members on key deliverables, ensuring deadlines are met.
• Track actions and decisions generated by the CEO to ensure organisational follow-through and accountability.

3. Governance Support: Board & SIC

• Provide full administrative and governance support to the Board of Directors.
• Collaborate with the Programme Manager (who acts as the formal secretariat for the SIC) to ensure all Social Investment Committee coordination, paper distribution, and logistical support is effectively managed.
• Schedule Board and SIC meetings, ensuring maximum attendance from senior stakeholders.
• Prepare, collate, and distribute high-quality agenda packs and papers for the Board in a timely manner.
• Attend Board meetings to take accurate, professional minutes and capture critical action points.
• Maintain and manage the Board Hub, ensuring it acts as a secure, well-organised, and up-to-date digital repository for all company papers, governance documentation, and member details.
• Track key governance deadlines and compliance requirements.

4. External Events & Project Coordination

• Organise and manage logistics for high-level external conferences, meetings, and events involving external partners, the Board, and the SIC.
• Lead the coordination of the annual Board away day.
• Support the logistical delivery of specific programme events, including Dormant Assets (DA) programme wave support and events.
• Work closely with the Programme Manager to ensure the smooth operational delivery of programme-related administrative tasks.
• Organise and manage (Fund Manager Initiative) FMI events for investment managers.

5. Communications & Asset Management

• Keep the Pathway Fund's external communication mediums and digital assets up to date.
• Maintain and update the Pathway Fund website, working with colleagues to publish agreed content.
• Keep the organisational knowledge base accurate and well-maintained.

6. General

• Handle sensitive and confidential information regarding the CEO, Board, and SIC with absolute integrity.
• Act as a culture carrier, modelling professionalism, clarity, and collaboration.

 Person Specification

Essential Criteria

Experience & Skills

• Proven experience in an Executive Assistant, Business Support, or senior governance support role directly supporting senior leaders or C-suite executives.
• Extensive experience supporting Boards, Trustees, or formal committees.
• Experience of preparing high-quality agendas, collating complex papers, and taking accurate minutes for senior or board-level meetings.
• Demonstrable ability to support senior leaders in a fast-paced, mission-driven environment.
• Excellent organisational and time-management skills, with the ability to juggle multiple priorities and push back when necessary.
• Strong written and verbal communication skills.
• High level of digital literacy (Microsoft 365 / Google Workspace, document management, video conferencing).
• Confidence in using digital tools, including office software, websites, and content management systems.

Attributes & Approach

• Highly organised, detail-oriented, and reliable.
• Calm under pressure; able to think ahead and anticipate the needs of the CEO and Board.
• Discreet, trustworthy, and comfortable handling confidential information.
• Proactive and solutions-focused – you spot problems early and fix them.
• Confident in tracking and chasing deliverables from colleagues professionally and effectively.

Desirable Criteria

• Experience working in the charity, foundation, or social impact sector.
• Interest in racial equity, social justice, or systems change work.

What We Offer

• Holiday Entitlement: 28 days annual leave, 3 days office closure between Christmas and New Year (covering office closure), plus bank holidays.
• Flexible/Hybrid Working: We welcome applications from anywhere in the UK. We operate a remote working policy for long-distance employees where they will be required to attend the office twice a month with some flexibility for key events. Travel costs will be covered for remote employees. Employees based locally are expected to travel to the office 3 days a week.
• Pension Scheme: 5.5% employer pension contribution.
• Professional Development: Dedicated training budget or commitment to continuous learning.
• Culture: The opportunity to be part of a highly collaborative, mission-driven team dedicated to delivering systemic impact and racial equity in the UK social investment ecosystem.

ABOUT THE ROLE

This is a senior hands-on role accountable  to the Wolves Lane Consortium board who hold the 25-year lease for the Centre, and reporting to co-managing steward Ubele Initiative CIC whose investment has made this role possible and is the employing organisation.

This results-oriented role is pivotal to strengthening the Centre’s long-term financial resilience while maintaining its strong community ethos and aligning with the vision and mission.   This to be achieved through identifying, developing and securing new income streams and expanding existing to generate gross profit, to contribute to overall running costs, and to generate sufficient yield for Consortium’s reserves and on-going investment.

Income streams to include from business to business, and retail sales; from increasing venue hires and event revenues; expanding value-partnerships with different sectors, and joint ventures; and at all times ensuring robust financial and performance oversight.

The postholder will be required to develop an Income Generation Strategy for approval by the Board and will be responsible for all its commercial elements. You must be community and values-driven, outcome-focused, an inspiring and collaborative leader and manager, and motivated by the Consortium’s vision and mission, and those of its co-stewards OrganicLea CIC and Ubele CIC.At all times you will be an ambassador for the Centre.

CO-LEADERSHIP AND MANAGEMENT

Working on behalf of the Wolves Lane Consortium, informed fully by and reporting to co-stewards Ubele CIC, and sharing the leadership and management of the Centre with the Facilities & Operations Manager, together you will be relied upon for the Centre’s success in pursuing its strategic and annual plans, and in what it does and how it does it. 

The Facilities and Operations role is primarily to ensure the Centre is fit for all of its many different purposes; provides all users and visitors with a safe environment for their operations and activities, and a pleasant, rewarding, inspiring experience that results in return visits, longer dwell time.  And in so doing reaches and attracts new audiences and more custom.

The Community Enterprise role is predominantly outward facing - to create, attract and secure new and increased income streams through more sales of its products, services and offer; to co-create with entrepreneurs’ new community-based enterprise models and for joint ventures; to secure more investment from philanthropic and individual donations, and for funded programmes from new and existing partners.

These two distinct and overlapping roles will work collaboratively creating synergies to optimize the Centre’s income generating potential, the revenue and investment it secures, and at the same time increase its reputation, reach, and value as a vibrant community asset and contributor to community wealth building.

Together the two senior roles will deliver a seamless, compliant, and inspiring Centre offer, will co-lead and motivate the Centre team through a people management approach that fosters a culture of ambition, collaboration, care and success. Individually and together you will be accountable to the Consortium Board’s for ensuring all regulatory and customer standards are applied and met consistently, pursuing its vision through the strategy for the Centre’s good health, sustainability, and continuous growth in accordance with the Consortium’s values and ways-ofworking.

KEY RELATIONSHIPS

Wolves Lane Consortium Board – represented by the Consortium’s two comanaging stewards, OrganicLea CIC and Ubele CIC, and to whom this role is accountable

Ubele CIC – one of the Consortium’s two co-managing stewards, employer and funder of this role, and to whom this role reports

Wolves Lane Centre Facilities & Operations Manager - close collaboration as coleaders & co-senior managers of the Centre, jointly responsible to the Board for the Centre’s successful pursuit of its vision and mission

Direct reports: Hires & Events Manager; Senior Grower (Enterprise)

Wolves Lane Centre staff team - who you will jointly lead with the Centre’s Facilities & Operations Manager

Businesses, their associations, and sectors - with whom to do business; Value Stakeholders including existing and new £ funding partners, public sector commissioners; Venue Hirers - commercial, private & community; Local / subregional / regional stakeholders including government

Community organisations, groups & their members; local residents and other local stakeholders

DUTIES AND RESPONSIBILITIES

Enterprise and business development

Develop and implement a Board approved 2-year enterprise and income generation strategy and action plan aligned with the Centre’s mission and that, Identify and secure new, and increase and expand existing, commercial and retail sales income for produce and plants grown at Wolves Lane Centre, Pasteur Gardens and other growing sites.

Develop and increase the Centre’s venue hires & events offer including markets;

Co-create and support new community-based enterprise models that can operate within and / or be part of Wolves Lane Consortium eco-system, with a particular focus on increasing representation of those from Black and Racially minoritised communities

Support the Facilities & Operations manager in the development of financially viable business cases for the cafeteria and the retail offer and  that contribute to Centre surpluses

Grow and diversify earned income streams to improve financial sustainability.

Monitor market trends and identify opportunities for innovation and growth.

Partnership development

Attract and build strong customer relationships with wholesalers, retailers, restaurants, concessions etc., and other businesses who will buy produce from Wolves Lane’s growing sites

Develop and maintain strong relationships with commerce to whom we will sell, community organisations, funders and public sector bodies and identify opportunities for sales and hires.

Act as an ambassador for the Centre, representing it at networking events and stakeholder meetings including the local Business Improvement District (BID).

Develop collaborative programmes and initiatives that enhance community impact and income potential and bring new communities onto our site.

Venue Hire and Events

Develop and implement a Board-approved Hires Policy, ensuring alignment with the Centre’s values as both a community and income-generating asset.

Working with key colleagues, maximise income from venue hire through proactive marketing and relationship management.

Oversee the planning and delivery of events that generate revenue and increase footfall

Ensure effective systems are in place for bookings, contracts, invoicing and customer service. Ensure effective use of the space-rental software, platforms, optimising functionality and user experience.

Ensure compliance with safeguarding requirements and GDPR.

Customer experience 

Jointly with the Centre’s Facilities & Operations manager set centre-wide customer and visitor service standards applicable to all areas, facilities and services, ensuring these comply with all regulatory and health & safety requirements, and are consistently applied and visible.

Financial management and budget oversight

Jointly with the Centre’s Facilities & Operations manager develop annual budget in collaboration with and for the approval of the Wolves Lane Board

Working with the finance team, monitor income and expenditure, producing regular financial reports and forecasts for the areas of responsibility.

Ensure financial controls and reporting processes are robust and transparent.

Oversee the development of funding applications and business cases to attract income and to generate a significant net contribution

Leadership & People Management

Jointly with the Centre’s Facilities & Operations manager, to provide leadership to the Centre, motivating, inspiring and involving the Centre based team including its volunteers, and in a manner and style that is participatory whilst retaining accountability

Manage and coach direct reports in a participatory style, that inspires and motivates for the team members’ and team’s high-performance

Reporting & Governance

Be accountable the Wolves Lane Consortium Board on performance, risks and opportunities.

Report to Ubele Initiative CIC, the role’s employer and manager

Support the Consortium board in its strategic and action planning, within the context of  its long-term business planning.

Ensure compliance with all relevant internal policies and procedures of Ubele and Wolves Lane Consortium; regulatory and legal requirements; industry-sectorprofessional recognised good practice in the areas relevant to this role.

Other Any other duties commensurate with this role’s status and purpose and as required by management.

PERSON SPECIFICATION

Essential

Proven and successful experience in enterprise development, income generation, or running a business.

Strong sales, marketing and customer service skills, with a track record of meeting income targets.

Demonstrable success in developing partnerships and securing earned income.

Experience of budget management and financial reporting.

Strong communication and stakeholder engagement skills.

Excellent organisational skills and attention to detail.

Entrepreneurial mindset balanced with a commitment to community values.

Senior-level experience of people leadership, people management and decisionmaking.

Ability to work independently and take responsibility and accountability for decisions made.

Experience of working collaboratively with shared responsibilities and accountabilities for decision-making.

Ability to lead and motivate teams to engage and perform, ideally using participatory approaches.

Excellent interpersonal and communication skills, with a collaborative approach.

Resilience, creativity and the ability to work in a dynamic, hands-on environment.

Commitment to the Consortium's and co-managing stewards' vision and mission to reduce economic, environmental, food, land, racial and social injustices through its work and decision-making, and to community wealth-building.

Desirable

Growing experience of plants, fruit and vegetables.

Experience of promoting or managing venue hire or events, ideally in a multi-use or community setting.

Experience of managing retail sales.

Experience of working with Black and racially minoritised communities, ideally widening opportunities for participation where there has historically been underrepresentation.

About Pathway Fund

We are the UK's first Black and Ethnic Minoritised (BEM)-led impact investment wholesaler, dedicated to catalysing opportunities for Black and Ethnically Minoritised communities across the UK. Our mission is to address structural inequalities within the UK’s investment ecosystem by providing bespoke and subsidised capital to BEM-led organisations, making it more affordable and accessible to those underserved by existing infrastructure. We act as a funder, convenor, and knowledge builder, bridging gaps between communities, finance, and policymakers to drive systemic change and foster inclusive growth and community wealth building.

Following the receipt of our Dormant Assets funding, we have moved into full delivery mode, with the first wave of Investment Management Organisations (IMOs) already applying. This is a key role for Pathway Fund; the successful candidate will embed existing structures and systems within the organisation while ensuring we remain a learning-led team that constantly strives to improve. As we work to deliver systemic change, this role will serve as a key face of the organisation, embodying our culture of excellence, practicality, and flexibility. We are a small, collaborative team with an ambitious remit and a strong commitment to public value, working closely with partners to ensure we achieve our mission.

Role Summary

The activities of the Programme Manager are key to the deployment of Dormant Assets funding, in alignment with Pathway Fund’s strategy 2026-2029. Reporting to the Head of Programmes, you will act as an operational lead for the Programme team. In this role, you will build upon and embed the existing structures for end-to-end delivery of Pathway’s funding programmes and oversee the effective management of our investment portfolio, ensuring continuous improvement, timely delivery, high-quality outputs, and robust monitoring, evaluation, and learning. This includes the ongoing development of programmes, managing application and selection processes, acting as secretariat for Pathway Fund’s Social Investment Committee, overseeing intermediary contracts, managing stakeholder relationships, monitoring and reporting, and ensuring programme outcomes are met.

 Reports to: Head of Programmes

Location: Kennington, London (hybrid or remote working)

 Contract: Permanent, Full-time (1.0 FTE)

Key Functions

Programme Design, Launch and Governance

• Support the Head of Programmes in further developing and communicating key policies and guiding documents for the deployment of Dormant Assets capital.
• Support the Head of Programmes in refining and scaling Pathway’s key funding programmes.
• Manage outreach to key stakeholders including national and regional intermediary organisations, and potential co-investors.
• Provide pre-application support to BEM-led intermediary organisations.
• Conduct application review and assessment.
• Act as secretariat for Pathway Fund’s Social Investment Committee, collaborating with the Executive Assistant (or relevant office support role) to ensure all committee coordination, paper distribution, and logistical support is effectively managed.

Programme and Portfolio Management

• Deliver specific funded programmes aligned with agreed objectives, budgets, and timelines.
• Support the Head of Programmes in planning and coordinating programme activities.
• Manage day-to-day delivery of specific projects or programme strands.
• Oversee contracting, due diligence, and reporting processes, focusing on continuous improvement of these workflows.
• Liaise with intermediary and delivery partners to ensure compliance with funding agreements, quality standards, and performance expectations.
• Track budgets, milestones, and outcomes, ensuring timely and effective delivery.

Monitoring, Reporting, and Evaluation

• Maintain and improve accurate programme records, data, and systems.
• Support preparation of financial and performance reports for the Head of Programmes, CEO, and funders.
• Contribute to data collection, learning, and impact reporting across programmes.
• Support the ongoing refinement and implementation of monitoring and evaluation systems.

Marketing and Promotion

• Work with internal colleagues and external partners to promote Pathway Fund's programmes, funding opportunities, and impact.
• Contribute to the development of programme communications, case studies, events, and promotional materials.
• Represent the organisation at stakeholder meetings, networks, and events to raise awareness of Pathway Fund's work and strengthen relationships.
• Support the dissemination of programme learning, outcomes, and success stories through appropriate communication channels.

Stakeholder Engagement

• Manage relationships with intermediary, delivery, and regional partners.
• Support stakeholder and regional engagement activities to strengthen collaboration and visibility.
• Act as a point of contact for programme-related enquiries and communications.

Administrative and Operational Support

• Coordinate meetings, events, and workshops to support programme delivery.
• Work closely with the Executive Assistant (or relevant office support role) to ensure the smooth operational delivery of programme-related administrative tasks.
• Support policy, governance, and assurance documentation for programme delivery, building on established foundations.

Person Specification

Essential

• 5+ years of experience in managing or supporting grant funding or investment programme delivery.
• Strong organisational and project management skills, with track record of managing multiple programmes and associated consistency on time, quality and budget.
• Ability to develop programme strategies and plans that align with Pathway’s overall strategy and impact objective.
• Excellent stakeholder management and communication abilities.
• Confidence working with budgets, contracts, and performance reports.
• Strong attention to detail and accountability.
• Proficiency with Microsoft 365, SharePoint, and similar tools.
• Collaborative, adaptable, and proactive with a "can-do" attitude.
• Positively encouraging, conscientious and respectful as a team member working with a small but dynamic team.
• Commitment to Pathway’s mission and equity-focused values.

Desirable

• Knowledge of social enterprise, social investment, impact investment, or dormant assets.
• Experience working with Black and Ethnic Minoritised-led organisations or regional partnerships.
• Experience in contract management or monitoring and evaluation.
• Interest in data, learning, and impact measurement.
• Experience working in small organisations and/or in start-up environment.

What We Offer

• Holiday Entitlement: 28 days annual leave, 3 days office closure between Christmas and New Year (covering office closure), plus bank holidays.
• Flexible/Hybrid Working: We welcome applications from anywhere in the UK. We operate a remote working policy for long-distance employees where they will be required to attend the office twice a month with some flexibility for key events. Travel costs will be covered for remote employees. Employees based locally are expected to travel to the office 3 days a week.
• Pension Scheme: 5.5% employer pension contribution.
• Professional Development: Dedicated training budget or commitment to continuous learning.
• Culture: The opportunity to be part of a highly collaborative, mission-driven team dedicated to delivering systemic impact and racial equity in the UK social investment ecosystem.

The Senior Manager England Implementation is part of the new England Operations Team, the strategic backbone of the England directorate, ensuring large, dispersed teams work in a joined-up, well-governed, and forward looking way.

With oversight of directorate planning, governance, risk, and resources, this team keeps England running smoothly and ready for the future.

The focus of the Senior Manager, England Implementation is our planning, governance and risk management. You will act as a coordination point for project delivery and implementation across England and as our key link with Digital, Governance and Strategic Planning, especially on Fund wide project delivery and risk reporting. 

Key responsibilities may include:

• ​Strategic Planning & Directorate Coordination 
• Governance & Assurance
• Risk management & Issue Spotting
• Leadership Collaboration & Strategic Alignment
• Coordination with Enabling Functions ​

Interview details:

• Date: WC 10 August 2026

• ​Format: Online 

• ​Location: UK Wide​

We have a hybrid approach to working. Work pattern and location will be agreed with the successful candidate. The role can be based at any of our UK offices: Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle, and Newtown.

For an informal discussion about the role, please contact the recruitment team. 

How to apply: 

Upload your CV in word format and write a supporting statement (1000 words) with the following criteria, we will use this to score your application. 

Essential Criteria:

• Strong organisational and planning skills, with experience managing complex workflows and coordinating across multiple teams. 
• ​Ability to analyse data and provide clear insights to support strategic decision-making. 
• Good understanding of governance processes, compliance, and quality assurance standards. 
• Experience in risk monitoring and issue management, including escalation and mitigation planning. 
• Skilled in stakeholder engagement and relationship management, particularly with senior leaders and enabling functions. 
• ​Proficiency in using digital tools and systems for planning, reporting, and operational oversight. 
• ​Previous experience in an operational or business support role within a large, complex organisation.
• ​Experienced in leadership, building team culture and coordinating planning cycles across teams.​

Equity, Diversity and Inclusion ​

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

Charity and Staff Management

• Delegated responsibility for the day-to-day running of the charity, office administration, line management and supervision of the small staff team
• Liaison with HR support service, supported by the Chair and Treasurer
• Lead on digital development and liaison with external IT support service
• Lead on monitoring, evaluation and learning
• Lead on dealing with any concerns, complaints, or safeguarding issues, and act as the charity’s Designated Safeguarding Lead, supported by the Safeguarding Trustee and Chair
• Maintain the charity’s Risk Register

Strategic Development

• Operational implementation of the Board-led Strategic Plan including providing regular reports for trustees and members as required
• Develop and manage annual operational plans and reports, supported by the Trustees
• Working with the Client Representative Trustees, support clients (Disabled people with Assistance Dogs) to participate in the charity’s development
• Manage accreditation with Assistance Dogs International and standards

Promotion and Communications

• Promote the work of the charity positively and proactively, manage and ensure consistency of the charity brand across communications
• Liaison with Assistance Dogs International, Assistance Dogs UK (ADUK) and fellow member organisations, including attendance at ADUK meetings
• Maintain and develop key relationships, supported by relevant staff and trustees
• Manage communications with members (clients and trainers)

Finance and Fundraising

• Work with the Treasurer and relevant staff to support the management of annual budgets, financial reporting and monitoring
• Operational implementation of the Fundraising Strategy, working with relevant staff and trustees

Governance and Compliance

• Support the Board of Trustees to ensure high standards of governance and compliance with all legal requirements affecting the charity
• ·Support the development of new processes, procedures and policies, with regular monitoring and reviews
• Health and Safety lead, responsible for completing any RIDDOR paperwork as and when required