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Closing in 6 days
Church of England, Remote
Up to £48557 per annum + 48,557
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£39,000 - £45,000 per annum (£65,000 - £75,000 FTE)
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Kinship, Vauxhall (Hybrid)
£50,000 - £53,406 per year FTE
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£75,886 per year
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NFP People, Multiple Locations (Hybrid)
£36,000 – £38,000 per annum (depending on skills and experience)
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Thin Blue Paw Foundation, St Albans (Hybrid)
£60,000 - £65,000 per year
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Church of England, Westminster (Hybrid)
Up to £48557 per annum
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Multi-Story Music, London (On-site)
£47,000 per year
provide ambitious leadership and robust management for Multi-Story Orchestra, putting young people at the centre of everything we do.
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Page 13 of 15
London, Greater London (Hybrid)
£46,925 - £51,948 per year
Full-time
Contract (12-months (maternity cover))
Job description

Do you have experience leading content operations and shaping high-quality, user-centred digital content at scale? We’re looking for an Operations and Content Lead to play a key role in delivering Shelter’s Digital Purpose, helping us create impactful experiences that empower people in the fight for home.

About the role

Reporting to the Head of Content and working closely with content designers, product managers and stakeholders across Shelter, the Operations and Content Lead role requires an experienced leader with a proven track record of working across content design and operations at a senior level.

Role specifics

We’re looking for a supportive and confident leader to guide and develop our Content team, helping them grow their skills and deliver high-quality, user-focused work. You’ll shape our content strategy, improve processes, and ensure our content is consistent, accessible and aligned with organisational priorities. You’ll oversee content operations, workflows and governance, support devolved publishing, and use data and research to drive continuous improvement. You’ll also manage our CMS processes, champion good content design, and work closely with colleagues across disciplines. With strong editorial skills, a solid understanding of user-centred design and agile ways of working, you’ll be comfortable making clear decisions, motivating others, and improving how we plan, create and publish content.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

The Digital Content and User Experience team plays a key role within Shelter by producing exciting content design work for directorates across the organisation, delivered through the Digital team. Collectively, they set the example for Shelter in digital best practice, discovery and innovation.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement 

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Posted by
Shelter View profile Organisation type Registered Charity Company size More than 1000
Posted on: 28 November 2025
Closing date: 09 December 2025 at 23:30
Tags: Project Management, Housing, Operations, Content Writing / Copywriting, Engagement / Outreach, Homelessness, Product management, Programme Management, SEO, Strategy, Web, Direct / Supporters

The client requests no contact from agencies or media sales.