Graduate jobs

We’re looking for a kind and compassionate person to join our Family Support team supporting families 
in Sussex. You’ll support families whose child has cancer or a life-challenging condition, offering 
emotional and practical support when it’s most needed – helping families feel less alone.

You’ll split your time between Worthing Hospital, keeping in touch with and visiting families across 
Sussex, working closely with hospital teams, schools, and community services. Whether it’s sitting with a 
parent on the ward, visiting a family at home, or checking in with a sibling who’s struggling, you’ll make 
sure families know they’re never facing this journey alone.

We offer a flexible, hybrid role over four days, with regular peer support, clinical supervision, and 
opportunities to develop your skills. You’ll be part of a small, friendly, and passionate team who look out 
for each other just as much as we look out for the families we support.

This role is about being calm, empathetic, building trust, being there when it matters, and making sure 
families know they’re not alone.

Supporting Families
• Offer emotional and practical support tailored to each family’s situation, listening closely and 
responding with care from the moment they’re referred
• Keep in regular contact through home visits, hospital visits, calls, texts or emails – so families know 
what help is available and that they’re not facing this alone
• Manage your own caseload, prioritising contact based on need and making sure families always feel 
supported
• Create and regularly review personal support plans using our Momentum Outcomes tool
• Connect families to Momentum services - such as counselling, creative therapies, respite breaks and 
family experiences – as well as trusted external organisations when needed
• Collaborate with our social work service when a family may need more specialist help with complex 
needs – such as education, housing issues, benefits, or safeguarding concerns.
• Recognise the needs of siblings, grandparents and carers, helping them to find the right support too
• When required, support families under palliative care with compassion and sensitivity
• Work closely with our Echoes team to ensure bereaved families transition to their specialist support 
smoothly and with care

Working in Hospital
• Visit Worthing Hospital regularly, in line with need, to support with existing Momentum families and 
meet new referrals
• Build strong, positive relationships with hospital staff, and other professionals so you become a 
trusted part of the team on the paediatric ward, including attending MDT's, sharing professional 
knowledge of our families and maintaining accurate records
• Be a friendly and approachable presence for professionals and families alike, clearly explaining what 
Momentum can offer
• Follow hospital policies on infection control, dress code and safeguarding at all times

Working in the Community
• Visit families across Sussex who need support at home
• Continue supporting families after treatment ends, helping them adjust and find their way forward
• Work with schools and local services to support children’s emotional wellbeing
• Build relationships with local community teams to expand Momentum’s support to families in need
• Make sure every family feels part of Momentum for as long as they need us

Professional Responsibilities
• Keep clear, accurate and confidential records of your work on our secure database
• Share stories, photos and anonymised family updates (with consent) to help the charity’s fundraising 
and communications
• Join team meetings, clinical supervision and training (some virtual, some at our office near Hampton 
Court Station, Surrey)
• Act promptly on any safeguarding concerns in line with Momentum’s policies
• Follow all guidelines for lone working, safeguarding, data protection and health & safety
• Take on other tasks that help us deliver our family support services for example managing family
events i.e. coffee mornings and family days out

We are currently looking for Residential Support Workers to join our established team in Bedford, Bedfordshire located off of Goldington Road. Our residential support workers provide care and support for 5 individuals with learning and physical disabilities, and other needs to enjoy an excellent quality of life in this residential care home. If you would like the rewarding role of working with people who have learning disabilities to achieve their life goals and join the local community then we would love to hear from you.

The service is located 10 minutes from Bedford town centre off of the Goldington Road and near to Goldington Green. There is free onsite and on-street parking for staff and good transport links via the Number 10 and 27 buses. The service is a large bungalow with an expansive garden which the individuals love to spend time in during the warmer weather.

Individuals living at the service are sociable and active and enjoy lots of interaction with their staff. They enjoy spending quality time with the staff team at the service and out in the community. Examples of activities include walks around the local area, going shopping, sensory activities, shopping in the town centre, day trips out, visiting arts and crafts, and board games. 

Support Worker duties include:

· Providing respectful and dignified personal care including the administration of medication

· Working shifts which include evenings, weekends and bank holidays

· Supporting service users with the activities they enjoy, such as bowling and going on walks around the Bedford area

· Supporting individuals to manage all aspects of their home environment and ensure it is reflective of their personal tastes and preferences

· Support with budgeting and finances, cooking and meal preparation

Experience is not essential for this role as full training will be provided. However, you must be able to demonstrate a warm and caring personality with a positive and proactive approach to the role. We welcome applications from experienced practitioners, graduates and individuals looking to pursue a career in social care.

Vacancy Reference Number: 82934

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number

Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Annual Leave and company paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.

We can only accept applications from candidates who are located in and eligible to work within the UK.

Saint Laurence is a church in the centre of Reading with a vision and heart for unchurched young people. Our focus on young people impacts all we do. The role of Admin, Operations and HR coordinator is a varied and exciting role which is essential to helping to maintain the smooth running of the church office. 

As a key team member, the Admin, Ops and HR coordinator is responsible for:

• Being the first point of contact for the church to communicate with external enquiries
• Maintaining our HR systems for a small staff team
• Working with the staff team to enable the efficient running of the church building, overseeing business accounts and coordinating with contractors, liaising with clients and arranging external events bookings
• Working with the staff team to maintain communication with church members utilising social media and email campaigns

If you have experience in administration, enjoy variety and can prioritise effectively, then this role could be perfect. In return, you would be part of a welcoming and supportive team and see real impacts to young people. 

The post holder must be respectful of the Christian ethos and overall values of the church, and uphold ethical and professional standards and not behave in a manner that is likely to bring the Church into disrepute.

Job Purpose

This role plays a key part in the delivery of Operation Smile UK’s retention programme, generating income and retaining existing cash and regular giving donors. The Giving Engagement Officer (Retention) will support the Giving Engagement Manager to implement multi-channel (mail, telemarketing, web and email) donor retention campaigns, ensuring timely delivery, creative accuracy, and effective stakeholder coordination.

You will be responsible for managing campaign schedules, supporting the creative and data processes, and ensuring delivery partners are aligned. This is an excellent opportunity for someone looking to deepen their fundraising or campaign delivery experience in a collaborative, fast-paced environment.

Key Responsibilities

Campaign Delivery & Coordination

· Deliver cultivation and retention campaigns, setting up and developing schedules in Asana and coordinating all required stakeholders.

· Manage timelines to ensure all activity is delivered on time and to plan.

· Compile campaign costs and track expenditure against budgets, flagging issues as they arise.

Creative, Data & Fulfilment Management

• Develop campaign briefs for creative, data output, print and fulfilment for review by internal teams and suppliers.
• Manage the creative sign-off process: collate feedback from stakeholders and ensure briefing accuracy to suppliers.
• Proof all campaign materials to maintain brand integrity and accuracy.

Digital & Email Communications

• Support the development of donor emails in line with agreed campaign structures.
• Coordinate the production and scheduling of email content in collaboration with the communications and data and tech team.

Performance Monitoring & Reporting

• Compile campaign results for analysis and provide reports to inform future activity.
• Work closely with data teams to ensure appropriate segmentation and tracking.

Donor Stewardship

• Support the thank-you process, including personalising and developing donor thank-you cards as required.
• Contribute to improving supporter journeys and experiences through campaign touchpoints, especially for regular givers.

Recruitment

We are actively interviewing for this role on a rolling basis as suitable applicants apply. If you're interested in this role, it is advisable to apply as soon as possible.

Application Instructions

Could you please provide us with a cover letter (no longer than one A4 page) that addresses the following:

1.  Why are you interested in a career in fundraising?
2.  What skills will you bring to this role? 
3. What specifically attracted you to Operation Smile UK’s mission to provide cleft care and safe surgery globally?
4. How have you coordinated campaign schedules, stakeholders, and suppliers in previous roles to ensure on-time, accurate campaign delivery?

Disability Confident Committed Employer

We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.

At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.

If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).

Equality, Diversity & Inclusion

Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation. 

We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process. 

The Opportunity:   

The Aspiring Professionals Programme Coordinator (APPC) role will be well-suited to someone who is focused on the best ways they can help the aims of the charity as well as those of our participants and partners. An APPC is responsible for supporting the delivery and development of the Social Mobility Foundation’s programme of activities for young people through their S5-6/sixth form and university years.   
The SMF offers in-person and online support and opportunities, so this role will involve providing virtual and in-person support to students and working with employers across the UK.

Key Responsibility Areas:
1. Project Delivery 

• Deliver key projects including recruiting and onboarding students, creating digital resources and student events  
• Support with programme pilots, scoping (and delivering on) new activity   
• Collaborate and build relationships with our employer partners, schools, and universities to support our young people in their applications for university, internships and graduate roles  

 2. Monitoring and Evaluation  

• Maintain accurate records across relevant databases, updating data accurately and in a timely manner  
• Contribute to evaluation for key work areas (residentials, events, internships etc), produce high quality evaluation reports where required.

3. Stakeholder Management

• Communicate to internal and external stakeholders in a timely and professional manner  
• Proactively update external partners (i.e. employers) on your work areas, flagging risks in a timely manner with relationship managers  
• Manage internal student queries and maintain consistent stakeholder (e.g. students) processes through regular communication  

4. Activity Delivery  

• Coordinate planning and delivery of skills sessions, partner events, university visits, and other activities, both virtually and in person across the Social Mobility Foundation’s target cities across the UK  
• Create digital resources to support all provisions

Please see full job description attached for more details. 

Person Specification:

We need someone who will demonstrate our organisational skills-based competencies - as listed below: 

1.  Leadership
2.  Communication
3.  Adaptability
4.  Professionalism 
5.  Decision-making

Technical knowledge, understanding and experience required:

• Basic Microsoft Office, particularly Microsoft Excel  
• A basic understanding of the barriers young people face in accessing university and particular careers  

General requirements:
Ways of working:

• Most of our work is office based, but you will spend a lot of time collaborating with other teams and clients via email, telephone and other communications channels such as Teams or Zoom.  
• This role requires you to staff residentials for students on our Programme. This means that during the summer period (Jul – Aug) you will be expected to stay overnight on-site (in the UK - exact location to be confirmed closer to the time) for a period of up to two-weeks, help run the residential and be responsible for the welfare of the young people involved.

Travel:

• Some travel, to other offices and other locations, will occasionally be expected. 

Benefits:

• 33/34 days (England & Wales and Scotland respectively - includes bank and public holidays)
• Cycle to Work Scheme
• Employer pension contributions of 5% of ‘qualifying earnings’
• Employee Assistance Programme available to staff and their family
• Flexible work options such as hybrid working, flexitime, part-time
• Regular staff team building and business planning “away days”

How to Apply:

If you are interested in applying for this role, please head over to our website and (via our application portal) submit the following by 23:59pm, on Sunday 31st August 2025:

1.  A cover letter outlining your suitability for the post along with specific examples from past experience (500 words maximum).
2.  A short statement answering the question: What do you think are the main concerns the young people that SMF target face regarding access to universities and professions? (500 words maximum)

Please note:  

• If you use an AI tool such as ChatGPT, please make sure your application still reflects your true skills and experiences. 
• Generic or incomplete applications will not be considered.  
• Applications are reviewed on a rolling basis however the job advert will not close before the stated date. 

The Social Mobility Foundation is an equal opportunity employer and values diversity and applications from all backgrounds. 

Interviews: First round interviews will take place from between the 8th and 12th September 2025 . The interview may be followed by a short-written task, related to the role you have applied for. This will be arranged after interview. 

The Opportunity:   

The Aspiring Professionals Programme Coordinator (APPC) role will be well-suited to someone who is focused on the best ways they can help the aims of the charity as well as those of our participants and partners. An APPC is responsible for supporting the delivery and development of the Social Mobility Foundation’s programme of activities for young people through their S5-6/sixth form and university years.   
The SMF offers in-person and online support and opportunities, so this role will involve providing virtual and in-person support to students and working with employers across the UK.

Key Responsibility Areas:
1. Project Delivery 

• Deliver key projects including recruiting and onboarding students, creating digital resources and student events  
• Support with programme pilots, scoping (and delivering on) new activity   
• Collaborate and build relationships with our employer partners, schools, and universities to support our young people in their applications for university, internships and graduate roles  

 2. Monitoring and Evaluation  

• Maintain accurate records across relevant databases, updating data accurately and in a timely manner  
• Contribute to evaluation for key work areas (residentials, events, internships etc), produce high quality evaluation reports where required.

3. Stakeholder Management

• Communicate to internal and external stakeholders in a timely and professional manner  
• Proactively update external partners (i.e. employers) on your work areas, flagging risks in a timely manner with relationship managers  
• Manage internal student queries and maintain consistent stakeholder (e.g. students) processes through regular communication  

4. Activity Delivery  

• Coordinate planning and delivery of skills sessions, partner events, university visits, and other activities, both virtually and in person across the Social Mobility Foundation’s target cities across the UK  
• Create digital resources to support all provisions

Please see full job description attached for more details. 

Person Specification:

We need someone who will demonstrate our organisational skills-based competencies - as listed below: 

1.  Leadership
2.  Communication
3.  Adaptability
4.  Professionalism 
5.  Decision-making

Technical knowledge, understanding and experience required:

• Basic Microsoft Office, particularly Microsoft Excel  
• A basic understanding of the barriers young people face in accessing university and particular careers  

General requirements:
Ways of working:

• Most of our work is office based, but you will spend a lot of time collaborating with other teams and clients via email, telephone and other communications channels such as Teams or Zoom.  
• This role requires you to staff residentials for students on our Programme. This means that during the summer period (Jul – Aug) you will be expected to stay overnight on-site (in the UK - exact location to be confirmed closer to the time) for a period of up to two-weeks, help run the residential and be responsible for the welfare of the young people involved.

Travel:

• Please note this role will require some travel to our Newcastle office during our peak delivery period (February-May) which could be up to 4 times per month. 

• Travel and accommodation if required will be covered by the SMF. 

• TOIL will be given for any work that is completed outside of usual working hours. 

Benefits:

• 33/34 days (England & Wales and Scotland respectively - includes bank and public holidays)
• Cycle to Work Scheme
• Employer pension contributions of 5% of ‘qualifying earnings’
• Employee Assistance Programme available to staff and their family
• Flexible work options such as hybrid working, flexitime, part-time
• Regular staff team building and business planning “away days”

How to Apply:

If you are interested in applying for this role, please head over to our website and (via our application portal) submit the following by 23:59pm, on Sunday 31st August 2025:

1.  A cover letter outlining your suitability for the post along with specific examples from past experience (500 words maximum).
2.  A short statement answering the question: What do you think are the main concerns the young people that SMF target face regarding access to universities and professions? (500 words maximum)

Please note:  

• If you use an AI tool such as ChatGPT, please make sure your application still reflects your true skills and experiences. 
• Generic or incomplete applications will not be considered.  
• Applications are reviewed on a rolling basis however the job advert will not close before the stated date. 

The Social Mobility Foundation is an equal opportunity employer and values diversity and applications from all backgrounds. 

Interviews: First round interviews will take place from between the 8th and 12th September 2025 . The interview may be followed by a short-written task, related to the role you have applied for. This will be arranged after interview. 

Our Team Leaders coordinate and run impactful and enjoyable volunteering events at which donated children's books are checked, organised and boxed for distribution by groups of corporate volunteers.  They are responsible for managing all aspects of the day and also for helping ensure that the volunteers that attend understand the value of their contribution.

Our Team Leaders work as part of a team and are supported by Volunteer Coordinators at each session. Your role as a Team Leader will be to set overall objectives for the day, to brief your team at the outset and to ensure health and safety protocol is adopted. 

Our volunteering events are received very positively by participants and are very well regarded by corporates, most of which choose to book with us on a repeat basis.  The Team Leader is largely responsible for setting the tone of each day, for ensuring their effective management and for checking that all attendees can contribute and participate fully.

On any typical day with us this role might include:

• Briefing the Volunteer Coordinators so that they can support you
• Briefing the wider volunteer pool at the start of the session: introducing the rationale for our work and setting objectives 
• Ensuring plans are achieved and completing necessary reporting.

We run two volunteering days a week at our Birmingham HQ and are looking for a Team Leader that can help run one or both of these days - opening up the unit, managing the session and helping us reach our gifting objectives.

The purpose of the Bookkeeper position at Latin American House is to ensure accurate and timely financial administration, supporting the efficient management and smooth operation of the organisation’s financial activities. This includes processing invoices, tracking payments and expenses, managing financial documentation, and ensuring compliance with both internal policies and external regulations.

The Bookkeeper plays a crucial role in maintaining accurate financial records, assisting with financial reporting, audit preparation, and supporting senior management in overseeing budgets, payroll, and compliance.

By providing essential administrative support, the Bookkeeper upholds the integrity, efficiency, and transparency of LAH's financial processes, contributing to the overall success, sustainability, and governance of the organisation.

Main duties and responsibilities:

1. Maintaining accurate and up-to-date financial records by:
● Accurately recording all financial transactions, including income, expenses, invoices, payments, and receipts, ensuring they are categorised correctly in the financial system
● Regularly reconciling bank accounts, credit card statements, and other financial documents to ensure accuracy and identify discrepancies
● Maintaining and organising all financial documentation, including invoices, receipts, contracts, and financial reports, in accordance with internal policies and regulatory requirements
● Ensuring that all financial data is entered into the accounting system in a timely manner and accurately, and keeping records updated as necessary, reflecting any changes or corrections

2. Supporting organisational income and expenditure processes efficiently by:
● Monitoring and tracking income and expenses across various budgets, ensuring all transactions are in alignment with allocated funds and any restrictions on specific funds
● Processing self-generated income from all LAH activities (e.g., Space rental, hall hire, Saturday School, etc.) by preparing related invoices, ensuring accurate record-keeping, and diligently tracking payment status
● Recording and processing utility bills, ensuring proper allocation of recharges where applicable
● Preparing payments on the CAF Bank platform for approval by authorised signatories

3. Assisting organisational financial compliance by:
● Preparing financial records for audits and financial reporting as required, ensuring compliance with tax laws, charity regulations, and other applicable legal standards
● Maintaining and updating the LAH’s inventory by accurately recording purchases, disposals, and changes in assets, such as IT equipment and furniture
● Assisting with payroll enrollment administration for new starters, ensuring accurate processing and compliance with relevant payroll procedures
● Collaborating with senior management to ensure adherence to LAH’s Financial Policy and internal financial procedures
● Supporting the development and implementation of enhanced financial systems and internal controls to improve efficiency and compliance

4. Other accountabilities:
● Attending team meetings and one-to-ones as required 
● Participating in relevant training or professional development to maintain and
improve financial administration skills 
● Carrying out any other bookkeeping-related duties appropriate to the post, as
agreed with your line manager

Charityworks is a 12-month, talent programme where you will deliver a full time paid job in a partner charity or housing association and have the opportunity to make real social impact.

Alongside your placement, you will also take part in an acclaimed development programme recognised by the Institute of Leadership and Management; this has been designed to accelerate your career development and provide you with the skills needed to launch your career in the social sector. 

Throughout the process you’ll be supported and challenged by our programme team, an external mentor from the sector and a peer coach to help you make the most of the year. You’ll come together regularly with your fellow trainees and professionals across the sector to explore key issues affecting your work and society as a whole. Individually, you’ll explore the sector and deepen your understanding of your environment even further by producing your own enquiry and research project.

At the end of the 12-month programme you’ll have the experience and skills to kick-start your professional career in the UK social sector and beyond! 

For more information before you complete your application, take a look at our website

Key Information

Applications are now open and will close on the 31st August 2025.

Job Description

• Job Title: Charityworks Trainee

• Employer: One of our Charityworks partner organisations.  These organisations are subject to change each year but often include a range of non-profit partners from NSPCC, Guide Dogs, Barnardo’s, Christian Aid, Network Homes, Accent Housing and many more. 

• Location: Placements will take place in leading non-profit organisations across a number of locations across the UK. There will be a range of working patterns available including partly remote or blended working possibilities.

• Hours: Usually 9am - 5pm with some flexibility according to the requirements of the placement and your host organisation. 

• Contract: Fixed term, 12 months.

• Salary: The salary will meet the Living Wage as set by the Living Wage Foundation at the time of writing. This is outlined above.

Head of Talent
Location: Birmingham, B15 1LZ
Salary: £90,306 per annum
Hours: 35 per week
Term: Permanent

Our tenants come first, second and third. Our new Corporate Plan “Tenants at Heart” sets out our vision: to provide quality, affordable homes across the Midlands and deliver the very best professional landlord services. To make that vision a reality, we need exceptional people – today and for the future. That's where you come in.

As our new Head of Talent, you'll play a pivotal role in making sure we have the leadership, skills and capability to deliver on our promises to tenants. You'll lead a talented team covering talent development, training and early careers – shaping and delivering a forward-thinking talent and organisational development strategy.

Reporting to our Director of People, your role will include but won't be limited to:

• Building robust succession pipelines for critical roles, ensuring we have the leaders and specialists to meet the challenges of our sector.
• Developing and leading delivery of our early careers programmes, including our new graduate and paid internship schemes; supporting the establishment region's first Housing Skills Academy, inspiring the brightest talent to see housing as a career of choice.
• Working with senior leaders and HR colleagues to embed a performance culture, where every colleague understands how their role contributes to our tenants' experience.
• Deliver targeted learning and development to build the skills needed to achieve our Corporate Plan's four pillars: modern homes, quality services, financial resilience, and one team working together for our tenants.

About you: You'll be a strategic people leader with a track record of developing talent pipelines that support business growth and transformation. You'll bring:

• Chartered CIPD status (or equivalent), with evidence of continuing professional development.
• Experience of translating organisational priorities into successful talent development strategies.
• Experience of leading teams and delivering large-scale development programmes.
• Extensive experience of designing and delivering an early careers programme, aligned to the future skills of the business.
• A collaborative style, able to build strong relationships across the organisation and with external partners.

Who are Midland Heart? We're one team working together for our tenants. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.

Applications close at midnight on 1st September 2025.
Initial interviews (via video call) are scheduled to take place 11th and 12th September, with final assessments scheduled for 19th September 2025.

Interested? Applying is easy - simply click the apply button. You will be directed to our candidate portal where the is a Candidate Information Pack. To apply submit a CV and a cover letter on our portal highlighting why you're the right person for the role.

We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.

Recruitment agencies

Midland Heart only pays agency fees where we have a signed agreement in place and that agency has been formally engaged to work on a specific role by a member of our Resourcing team. We do not pay agency fees when speculative and unsolicited CVs are submitted to any of our employees or via our careers website. If this is not adhered to, agency fees will not be paid.

Submission of any unsolicited CVs or proposals to Midland Heart will be deemed evidence of full and unlimited acceptance of this approach.

Ombudsman Case Handler

Do you have a passion for fairness and want to do work that makes a positive difference to someone’s life? 

Are you skilled in complaint handling and provide excellent customer service?   

We have exciting opportunities in the Assessment and Resolution Team for someone who wants to work in a lively and collaborative environment helping students who have unresolved complaints about their higher education provider.

This is also a fantastic hybrid working opportunity (with part-time hours considered) for graduates with an interest in the higher education and ombudsman sectors.  Full training and mentoring will be given, so if this sounds like something you would be interested in, then apply today!

Position: Case Handler

Location: Reading/Hybrid

Hours: Full-time, 35 Hours per week (part-time working considered)

Salary: £34,099 to £39,631 per annum

Contract: Permanent

Benefits include:

• Generous holiday entitlement of 28 days (rising to 33 days) plus bank holidays
• Contribution to Gym membership (on completion of probation)
• Attractive defined benefit pension scheme
• Enhanced maternity and paternity pay

Closing Date: Monday 08 September at 10am.

About the Organisation

Our vision is that students are always treated fairly and we work towards this by resolving complaints from students, sharing learning from complaints to help improve policies and practices at higher education providers, and working with other organisations in the higher education sector and beyond.

About the Role

As a Case-handler you will work as part of the team responsible for conducting the initial assessment process for complaints and for resolving complaints.  This is a public-facing role with a varied and interesting caseload that involves extensive interaction with students and universities/colleges.

Full training will be provided and a mentor will be at hand to help support and help you understand the needs and demands of the role.

Responsibilities include:

• Determine whether complaints are eligible for review and communicate decisions to students;
• Request and obtain documentation and information from higher education providers, students and student representatives;
• Promote early resolution of cases by contacting students, student representatives and providers with a view to negotiating the early settlement of complaints;
• Provide effective guidance to students, student representatives and providers on the OIA’s case-handling process, possible remedies and typical timeframes;
• Conduct reviews of complaints, draft and issue Complaint Outcomes

About You

You will have:

• Excellent written and oral/ telephone/video call communication skills.

• Excellent interpersonal skills.
• A customer service focus.
• High level of accuracy and attention to detail.
• Ability and willingness to learn new processes and procedures with a positive attitude.
• Resilience to work in a demanding and high-volume environment.
• Comfortable with technology and with the ability to adjust to new and changing IT systems and processes.
• Strong and recent experience of using Microsoft Word, Excel and Outlook.

The charity values diverse backgrounds, life experiences and perspectives.  It has a supportive and inclusive organisational culture and would like the organisation to be representative of the community and the people who use its service.  It welcomes applications from candidates from all backgrounds, in particular, it would welcome applicants from black, Asian, and minority ethnic backgrounds.  Applications for full-time or part-time working will be considered.

Please note that minimum office attendance of one day a week is required, and more attendance will be needed during your probationary period. All successful candidates will start at the starting salary point shown and this is non-negotiable.

Qualifications

Given the mission and purpose, we will consider any higher education qualifications, degree subjects or demonstrable interest/commitment to higher education in all its forms.

You may also have experience in roles such as Customer Service, Complaint Handler, Case Handler, Ombudsman, Resolution, Resolution Case Handler, Resolution Worker, Case-Handler, Complaints Handler, Junior Complaints Handler, Graduate Complaints Handler, Telephone Complaints Handler, Customer Care, Customer Care and Complaints Handler, Complaint Handler and Client Liaison, Complaints Investigation, Disputes, Disputes Handler, Complaints and Disputes Handler, Complaints Officer, Disputes Officer. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Job Title: Volunteer Recruitment and Training Coordinator

Role: An entry level administrative role in the Volunteer Recruitment & Training team

The Listening Place (TLP) is an award-winning charity which provides face-to-face, compassionate and non-judgemental support for people who feel that life is no longer worth living.
We opened our first site in Pimlico in 2016, and we now have three sites with 850 active volunteers.  We will be opening our 4th site near Liverpool Street in Autumn 2025. 

This is an exciting opportunity to join the Volunteer Recruitment and Training team as a full-time coordinator.  You will provide administrative support to the team, working closely with two other coordinators, to enable us to recruit and prepare volunteers to deliver our outstanding service for suicidal people.

We are committed to welcoming everyone from all backgrounds and communities, and creating inclusive teams.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during our selection process or your ability to work with us, we'll be happy to make reasonable adjustments to enable you to perform at your best.

Core responsibilities:

· Administrative duties which support the recruitment and training process of our volunteers

· Liaise with potential volunteers, interviewers and trainers

· Arrange meetings, interviews and training events (this sometimes involves travelling between sites)

· Make room bookings

· Monitor and organise team mailboxes and calendars; respond to email and telephone enquiries

· Obtain references for potential volunteers

· Maintain office systems; responsibility for data entry and maintenance of spreadsheets and databases

· Any other duties commensurate with the role

Attributes and Skills:

Essential

· Ability to work at a fast pace whilst maintaining close attention to detail

· Excellent administrative and organisational skills

· Excellent written and verbal communication skills

· A reliable, punctual and enthusiastic team player, who can work collaboratively, build strong relationships

and demonstrate a flexible and helpful approach – willing to go the extra mile

· High level of computer proficiency, particularly with MS Office packages (Word, Excel, PowerPoint)

· Proactive and self-motivated, able to plan and prioritise workload effectively and remain calm under pressure

· Ability to act with tact and safeguard sensitive or confidential information

· Excellent time management skills

· Strong commitment to and a good understanding of TLP’s mission and values

Desirable

· Recent experience in an administrative role

· Recent experience in a volunteering environment

Hours

37.5 hours a week, Mondays to Friday, office hours, with occasional evening and weekend work to meet operational requirements.

Location

Predominantly office based at our Hammersmith Office or Liverpool Street office (once opened) with some remote working.

Reporting line

The Volunteer Recruitment and Training Coordinator will report to the Head of Volunteer Recruitment and Training.

Salary: 

£30,157 per annum (with pay award pending) plus benefits: 3% employer contribution towards pension, 25 days annual leave per annum (plus public holidays), Employee Assistance Programme, access to Medicash health insurance and critical illness cover.

Application process:

Please submit a CV and cover letter of no more than one side by Friday 5th September.
Candidates invited to interview will be asked to complete a homework task beforehand.

We are excited to announce that OTR are looking for new trainee Education Mental Health Practitioners (EMHP) to expand our offer to children and young people across Bristol, South Gloucestershire and North Somerset. 

Mental Health Support Teams are part of a national strategy implemented by the government in 2018. In Bristol, North Somerset, and South Gloucestershire. MHSTs are delivered in partnership between OTR and NHS Child and Adolescent Mental Health Services (AWP CAMHS). This partnership makes our MHST unique, creative, and responsive to the needs of the diverse communities we work in. 

Trainee EMHPs will provide high quality, evidence-based support for children and young people with mild to moderate anxiety, low mood, and some behavioural needs. EMHPs are attached to both primary and secondary schools throughout the local area and work in collaboration with Mental Health Leads in educational settings, as well as the wider school community. Our practitioners offer a combination of one-to-one Cognitive Behavioural Therapy (CBT) support for young people and whole school approach work which includes workshops for pupils, staff training, and parent workshops.

Successful applicants will undertake a twelve-month Graduate or Postgraduate Diploma level training course delivered by the University of Exeter with guaranteed permanent employment within OTR on successful completion of training. The training and service experience will equip the post holders with the necessary knowledge, behaviours and skills to ensure that children and young people will have access to high quality, evidence based mental health support.

We'll be recruiting to teams which will support schools in Bristol, South Glos, and North Somerset. The next EMHP Training intake is likely to be in January 2026. Exact start dates TBC.

Webinars: 

We will be holding webinars on 2nd September. If you would like to join to find out more, please contact the email listed in our Job Pack below

Important Note: 

Whilst these roles are OTR vacancies, this programme is run in partnership with Avon and Wiltshire Mental Health Partnership NHS Trust (AWP) who are also currently recruiting for EMHPs (In Training). There are differences in terms and conditions across the organisations. Please check the job descriptions for more information. Candidates who apply to both organisations who are successfully shortlisted will attend a single interview and will not be required to interview twice. During the interview process, candidates will be assessed for their suitability for each role independently.

To find out more about the role please download the Job Pack below or from our careers page

If you would like an informal chat about the role, please contact the email listed in our Job Pack

To apply for this role click 'Redirect to recruiter' and then the 'Apply now' on our careers page

We welcome applications from all sections of the community and are committed to developing a team that reflects the diversity of the people we work with

Safeguarding: 

OTR is committed to safeguarding and promoting the welfare of children and young people. We expect all staff, trustees, and volunteers to share this commitment.

As part of our Safer Recruitment practices, all roles involving contact with young people will be subject to robust pre-employment checks, including references, a full employment history, and an enhanced Disclosure and Barring Service (DBS) check. Where applicable, overseas criminal record checks will also be required.

We are dedicated to creating a culture of vigilance, transparency, and accountability. Our safeguarding procedures are guided by the principle that the welfare of the child is paramount, and all staff are required to adhere to OTR’s Safeguarding and Child Protection Policy. 

OTR & Benefits: 

OTR is a mental health social movement by and for young people. The charity is at an exciting stage of its 59-year history and is proud to be reaching more young people than ever before (around 20,000) across Bristol, South Gloucestershire, and North Somerset with creative and diverse mental health and wellbeing info and support.

Our approach to mental health is grounded in a set of beliefs and values that underpin all of our work. We believe in celebrating diversity, empowering and mobilising young people to make change, and that catering to the unique strengths, interests and circumstances surrounding young people is key. Our approach centres on collaboration and partnership, building relationships between individuals, peers and communities.

Each day is as engaging and fulfilling as the last, and with a network of supportive, community minded people, we hope you’ll feel welcome here. As a thank you, we like to compensate our employees for the important work they do with a range of benefits including a flexible leave policy, healthcare cost and wellbeing assistance with HealthShield, flexible and hybrid working arrangements, enhanced sick pay, parental leave, training and development, social and wellbeing events, and more (subject to contractual terms and conditions).

A Willingness to Work with Difference:

At OTR, whatever your role or professional background, you will be expected to work in a way that is anti-oppressive and inclusive. A key focus for OTR is to develop an organisation that is inclusive for all but we do not claim to be experts in this. We are committed to continuous learning and improvement in these areas and invite you to join us on this journey.

OTR recognises the benefits to individual practice and organisational credibility of having a diverse community of staff and volunteers and to this end is continually working towards building and maintaining an environment which values and pursues diversity accordingly.

We recognise that tackling systemic inequality, prejudice, racism and oppressive practice requires each of us to actively engage, self-examine and make changes where necessary, in order to improve access and equitable experience for all in society and all of those who come through our doors at OTR.

Frazzled is a small mental health and wellbeing charity founded by Ruby Wax OBE based on the power of emotional openness. Our free, volunteer-led meetings run online every single day of the year, offering people a chance to share, listen and feel heard in a supportive community.

We're looking for a confident and positive self starter with a high level of emotional intelligence, attention to detail and excellent communication skills to be our new Project Support and Administrative Officer.

 You will play a vital role in coordinating our schedule of peer-support meetings, managing our busy inboxes, supporting our volunteers and ensuring our internal systems and processes are well organised and working smoothly. You will work closely with our Co-Heads of Training and Programmes to plan and manage service delivery, support the recruitment, wellbeing, training and development of volunteers, as well as provide day-to-day running of our services. Supporting the Chief Executive and Head of Fundraising, you will contribute to Frazzled’s fundraising and development by providing administrative support and helping to organise events, meetings and reports.

Frazzled runs meetings throughout the day, from early in the morning until late in the evening seven days a week. The Project Support and Administrative Officer will be responsible for scheduling meetings and supporting our Facilitators with issues when they arise.
Please note that there will be some evening and weekend work expected when emergency tech or meeting issues arise.

Key responsibilities
 

Core Programme:

• Manage the delivery of all Frazzled meetings by being the main point of contact for day-to-day queries, managing the day to day running of core programmes, ensuring documents, schedules, records and systems are all up to date, and being on call to deal with any issues that arise.

• Respond to all public enquiries in a helpful and efficient manner

• Manage the Frazzled meeting schedule by arranging our meetings with volunteers and uploading them onto our booking website

• Design all pre- and post- volunteer meeting polls and ensure these are completed

• Host Ruby Wax public meetings with Ruby on Zoom
   

Volunteer Support:

• Support the Heads of Training and Programmes in the recruitment, support and training of volunteers

• Be confident in having constructive conversations via Zoom, phone and email with our stakeholders and volunteer network

• Ensure all volunteer records, DBS and training tracking is maintained and updated, and arranging training meetings

• Assess feedback forms from volunteers that may highlight problems or risks within meetings and manage these accordingly

• Support all volunteers in case of distress, queries, updates, problem solving alongside the Heads Training and Programmes

• Support and minute monthly volunteer meetings

• Write a monthly volunteer newsletter

Data and internal operations

• Manage and oversee all data collection from the core programme meetings, including analysis and presentation of results to staff, volunteers and trustees.

• Build and maintain relationships with prospective and existing partners

• Support CEO and Head of Fundraising with funding applications and relevant administration tasks

• Maintain office systems and the central filing system

• Support the smooth running of quarterly trustee meetings, including preparing papers and reports

• Assist colleagues whenever necessary.

Shared Responsibilities with wider team

• Design and rollout ongoing participant feedback surveys, evaluate survey data and present conclusions/proposals for next steps to internal stakeholders.

• Manage continuous improvement projects to support the organisation and your own development 

• Help with the development and implementation of the Frazzled strategy.

• Assist in the production of the Annual Report of the charity and other publications and publicity material.

• Represent the organisation at external meetings where appropriate.

PERSON SPECIFICATION

Essential

• Excellent written and verbal communication skills, with an ability to engage confidently and compassionately with a range of people

• Outstanding organisational skills, attention to detail and the ability to manage multiple priorities and deadlines

• A collaborative team player with a positive, creative and flexible approach to problem-solving

• A proactive self-starter who can oversee projects from start to finish

• Strong IT skills and confident using a range of online systems (e.g. Zoom, Google G-Suite, Canva, databases, online scheduling systems)

• Confident in collecting, analysing and reporting data

• Discretion and compassion when handling sensitive information

• Willingness to work flexibly across the week, including some evenings and weekends when required

• An understanding of and compassion for the challenges faced by people feeling frazzled

Desirable

• Experience working in the charity or mental health and wellbeing sector

• Experience of working with or coordinating volunteers