He relationships manager jobs

The Booker Prizes have a unique place in the literary sphere, enjoying an enviable reputation as a cultural institution that is highly respected, much loved and hotly debated throughout the world. Over the past 50 years, more than 600 extraordinary books have been brought to the attention of the public, influencing reading tastes and transforming culture in Britain and beyond, along with the careers of hundreds of writers from around the globe. 

The Booker Prize Foundation is a registered charity, established in 2002, which is responsible for awarding the Booker Prize and the International Booker Prize. It exists to inspire more people to read – and write – the world’s best fiction. In adding a year-round, far-reaching digital portfolio, the Booker Prizes are now the globally recognised home of great writing. 

Other aspects of the Foundation’s work include the funding of Braille and audio editions of Booker Prizes books through the RNIB, Books Unlocked, a long-standing reading initiative in prisons, and the UEA Booker Prize Foundation Scholarship, awarded annually to a candidate for the Creative Writing MA at the University of East Anglia. Many past scholars have since met with acclaim as published authors. 

We welcome and encourage applications from candidates who are under-represented in the creative industries.

The role

Working to the COO, the Finance & CRM Manager is responsible for managing the day-to-day finance function and overseeing the operation, data quality, and user support of the organisation’s new CRM system. The role encompasses financial processes, CRM data and reporting, governance, and wider organisational activity.

Key Responsibilities

Financial Administration

• Manage finance operations: ledgers, payment runs, reconciliations, VAT and Gift Aid where applicable.

• Work with the external payroll bureau to prepare monthly payroll.

• Liaise with HSBC regarding direct debit set-up and management.

• Run and validate financial reports and prepare monthly management accounts.

• Provide support in updating Companies House and Charity Commission records.

• Liaise with Somerset House regarding office administration.

• Support the external audit with reports, schedules and response to queries

CRM and Systems Management & User Support

• Manage daily CRM operations and provide support for reporting on contacts, organisations, events, fundraising, and prize submissions.

• Carry out system admin including user access, fields, workflows, and reports.

• Perform regular data quality checks and cleansing.

• Act as first-line CRM support for staff including onboarding new users.

• Manage access permissions.

• Liaise with CRM supplier, logging and tracking support tickets.

• Communicate system updates internally

• Support CRM-related compliance and data protection.

• Create simple CRM process documentation.

• Support CRM use for planning and delivering events.

• Oversee CRM workflows for prize submissions including tracking and outcomes.

• Ensure secure and GDPR compliant event and submission data.

• Maintain Breathe HR including onboarding and staff record updates.

• Liaise with external IT support to resolve basic queries.

Person Specification

Essential

• Part qualified accountant or qualified by experience.

• Understanding of administrative and finance processes.

• Experience using a CRM system.

• Strong data management skills and attention to detail.

• Ability to manage external supplier relationships.

Desirable

• Experience in the charity sector.

• Experience with IT or HR systems such as Breathe HR.

• Experience providing user support and administering a CRM.

• Knowledge of data protection and GDPR.

We have an exciting opportunity for a Product Owner to join our fantastic Digital, Data and Technology (DDaT) team, with an initial and immediate focus on delivering a new enterprise Dynamics 365 (D365) CRM implementation.

The successful candidate will play a pivotal role in the implementation phase, ensuring the new CRM platform is delivered successfully and realises value from the outset. Beyond implementation, this is a permanent product role, with ongoing responsibility for the evolution, optimisation and long-term value of the CRM as a core enterprise platform for the charity.

Working closely with business system owners, delivery teams, stakeholders across the organisation, and third-party partners, you will define the product vision, shape and prioritise the backlog, and ensure CRM capabilities are delivered in line with organisational strategy and user needs.

You will be a key member of project and programme teams during the CRM delivery phase, before transitioning the platform into business as usual, value driven product ownership, continuously improving capabilities to meet changing organisational and user needs.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Reporting to our Head of Business Applications, key responsibilities will include:

- Define, refine, and continuously communicate the CRM product vision, roadmap, and value proposition
- Translate organisational strategy and business needs into clear product direction, prioritising improvements that drive adoption, efficiency, and supporter experience
- Own and manage the CRM product backlog, ensuring items are clear, deliverable, and aligned with business priorities
- Work closely with cross-functional teams including programme and project managers, engineers, solution architects, business analysts, testers, and business system owners to ensure the successful delivery of CRM enhancements
- Build strong relationships across fundraising, membership, welfare, operations, digital, data, and technology teams to ensure CRM capabilities meet real-world needs
- Act as a CRM and D365 platform ambassador, championing best practice, training, and innovation across the charity

You will have demonstrable experience as a Product Owner, or similar role in digital, technology or CRM product environments. You will have hands on experience of a leadership role in agile teams and have a good working knowledge of Microsoft dynamics 365, including Agile Product Owner certifications and completion of 365 Fundamentals Learning Pathway.
This is a full time, permanent position. You will be contracted to our Haig House hub with a minimum expectation of two days per week working in person at the hub and flexibility for working remotely/at home when not on site.
Employee benefits include –

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert. Our shortlisting is performed on the evidence provided in your application against the Essential and Desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.

If you require the job advert or job description in an alternative format, please contact 0808 802 8080.

Quakers in Britain are looking for a capable Project Manager to support the implementation of a new CRM system.

As the CRM Project Manager, you’ll help us to deliver a new system which will strengthen and support our contacts and fundraising functions and prepare the ground for more efficient event and volunteer processes.

Contract: Fixed term until the end of April 2027.

Hours: Full-time, 35 hours per week (part-time considered), hours can be worked flexibly.

Location: Based at our offices in Leeds (LS2) or London (NW1), or at home if you do not live within reasonable commuting distance. Office-based staff can work at home some of the time by agreement.

Alongside the opportunity to transform the experience of Quakers across Britain, we offer a generous benefits package.

For further information and to apply, please visit our website.

Closing date: 9am on Monday 2 March 2026.

Interviews (online or in-person): Tuesday 10 March 2026.

Quakers are committed to equality and welcome applicants from all identities and backgrounds. Selection is based solely on skills, experience, qualifications, and abilities. We aim to prevent age, belief, disability, ethnicity, gender, gender reassignment, marital status, nationality, neurodivergence, race, religion, sex, sexual orientation or social class from being a barrier to employment. We aim for an equitable, user-friendly application process, and reasonable adjustments can be made if needed. As a Quaker organisation we expect all applicants and employees to uphold our values.

We are committed to safeguarding children, young people and vulnerable adults. All candidates will undergo pre-employment checks in line with our Safer Recruitment guidelines.

The Talent Set are pleased to have partnered with a fantastic charity organisation who are looking for a CRM Project Analyst to join their team for an initial six-month contract.

The CRM Project Analyst is responsible for working with various business units, including fundraising and communications, service delivery, and finance, to ensure that Microsoft Dynamics 365 meets the organisation’s operational and strategic needs. This role focuses on translating business requirements into clear technical specifications, improving data quality and processes, and helping drive supporter engagement, income growth, and impact reporting. Working alongside stakeholders, the successful candidate will help define a tailored Data Model and the processes to ensure ongoing compliance.

Key Responsibilities

• Engage with teams across Fundraising, Communications, Help Advice & Services, Data Quality & Compliance, and Finance to understand business processes and CRM needs.

• Facilitate workshops and interviews to capture and document functional and non-functional requirements.

• Translate requirements into user stories, process maps, and acceptance criteria to act as a bridge between technical teams, developers, and end users.

• Support the configuration of entities, workflows, forms, business rules, reports, dashboards, and integrations.

• Ensure developments follow sector best practice and align with UK charity needs, such as Gift Aid, donor journeys, and case management.

• Develop and implement the Data Model, data standards, data quality processes, and validation rules.

• Support GDPR compliance, including lawful basis tracking, data retention, consent management, and data audits.

• Develop and deliver training materials, guides, and workshops while offering mentoring and development for the existing CRM team.

• Contribute to project planning and risk management while acting as a key advocate for CRM business practices.

Person Specifications

• Proven experience as a Business Analyst, CRM Analyst, or similar role within a charity, not-for-profit, or membership organisation.

• Hands-on experience with Microsoft Dynamics 365.

• Understanding of charity-sector processes such as fundraising, donor management, Gift Aid, volunteer management, and service delivery.

• Strong analytical and problem-solving skills with excellent attention to detail, including experience documenting requirements, process maps, user stories, and test scripts.

• Understanding of GDPR, PECR, and data privacy obligations in the UK charity sector.

• Excellent communication skills, able to engage with both technical and non-technical audiences.

• Knowledge of the Microsoft Nonprofit Common Data Model, fundraising regulations, Power BI, Power Automate, or system integrations is desirable.

What’s on Offer:

• A salary of £45,000 

• Full-time opportunity,

• Hybrid working, South West London / Surrey Borders ( 2-3 day a week on-site)

• 6 month contract 

How to Apply: To apply, please submit your CV demonstrating your suitability for this role by clicking the “apply now” button.

The process: If your experience aligns with what we're looking for, a member of our team will be in contact to discuss the role with you in more detail before presenting your profile to the client. We will also ensure that all applicants receive an email to inform them of the outcome of their application. To avoid any potential delays or your application being missed, please apply solely via the 'Apply Now' button.

Commitment to Diversity: The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Contract: Full time (Monday-Friday), 12 month fixed-term contract ending March 2027
Salary: £51,000 - £55,000 per annum
Location: Burford, OX18 4PF. We offer hybrid working (2 days in the office).
Closing date: Sunday 1st March 2026
Interview date: 9th and 10th March 2026

We are looking for a CRM Project Manager to join our Enterprise Solutions Team on a fixed-term contract, ending March 2027. This is a great opportunity to play a key role in delivering CRM projects that will provide robust, future-focused solutions to support customer-centric engagement across Blue Cross, benefitting our supporters, clients and customers alike.

More about the role

Reporting to the Head of Enterprise Solutions and working closely with colleagues and strategic partners, you will be instrumental in improving the accessibility, availability, performance and security of our CRM products. You will take ownership of project objectives agreed by the Project Steering Group and provide clear vision, leadership and direction to the project team throughout the programme lifecycle. This will include planning, monitoring and evaluating work, taking responsibility for performance and ensuring that any required improvements are identified and delivered. 

You will ensure projects are effectively controlled through strong project planning, scope management, resourcing and financial oversight. A key part of the role will involve producing timely, accurate reporting and escalating progress, risks and issues to senior stakeholders within the project governance structure. You will coordinate and organise project and organisational resources, build strong working relationships across departments and geographies, and confidently manage changing goals and requirements, responding proactively to both challenges and opportunities as they arise. 
 

Collaboration will be central to your success, as you engage positively with initiative leads, subject matter experts, delivery partners, the CRM Steering Group, CRM Leads and the CRM Process Change Analyst. You will also act as a champion for positive organisational change through the Central Platform programme.

About you

Essential qualifications, skills and experience

• Proven experience as a Senior Project Manager, working to time, budget and specification constraints. 
• Thorough understanding of risk management. 
• Considerable experience working in CRM implementations, emerging Microsoft CRM technologies and best practice. 

Although not essential, it would be great if you had;

• Prince 2 Practitioner, Agile PM or PMP certification. 
• Understanding of website integration and digital marketing. 
• Background in systems support, database management or MI reporting. 

If you’re looking for a role where you can make a meaningful difference every day and where your contribution is genuinely valued, we would love to hear from you. 

How to apply

Please visit our websire and click on the apply button to complete the online application process before the closing date. We reserve the right to close this vacancy early should we receive an overwhelming response.

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.  

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.  

Our generous benefits package includes: 

• Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)  
• Programmes for physical and mental wellbeing support  
• Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family   
• Health cash plan  
• Unlimited access to an employee assistance programme  
• Pension scheme with enhanced employer contribution   
• Professional fees paid with Continuing Professional Development and personal development support.  
• Life assurance   
• 20% discount on Pet Plan pet insurance   
• Enhanced family friendly policies   
• Recognition scheme   
• Annual volunteer days  
• Charity worker discounts across a variety of retailers 

To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.

Job Role: Fundraising CRM Officer

Salary: £16,200 per year (full time equivalent £27,000)

Hours: 22.5 hours per week

Contract type: Permanent

Location: Hybrid

Additional information:

• Flexible remote and hybrid working options available.
• There is an expectation to attend our Bath office at least once per month.

About Julian House:

Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more.

If you’d like a real sense of job satisfaction, great career prospects, and a competitive benefits package, you could be who we’re looking for!

About the Role:

Are you ready to take the lead in unlocking the full potential of our fundraising data? We’re thrilled to introduce a brand-new opportunity: Fundraising CRM Officer. This is your chance to shape the future of how we use data to drive impact and grow income.

For the past five years, we’ve been using Donorfy CRM to manage supporter relationships—but now we’re ready to take things to the next level. We know that great data management isn’t just about systems; it’s about insight, innovation, and strategy. That’s where you come in.

As our Fundraising CRM Officer, you’ll be the go-to expert for all things Donorfy. You’ll work hand-in-hand with our Fundraising Team to turn data into action—spotting trends, improving processes, and finding smarter ways to engage supporters. Your expertise will help us uncover opportunities, streamline workflows, and ultimately make a bigger difference.

If you love working with fundraising data, thrive on problem-solving, and want to play a pivotal role in shaping how we grow, this is the role for you.

Responsibilities include:

• Keep our data in top shape – Take ownership of day-to-day CRM housekeeping, ensuring everything is accurate, up-to-date, and fully compliant.
• Connect the dots – Manage and maintain integrations between Donorfy and key platforms like Mailchimp, Stripe, and Eventbrite, making sure everything runs smoothly.
• Turn data into insight – Build dynamic lists, dashboards, and reports that empower the Fundraising Team to track performance and make informed decisions.
• Enable the team – Deliver training and ongoing support so colleagues can confidently use Donorfy for their day-to-day activities and campaigns.

Please note: Job descriptions are not exhaustive, and the successful candidate may occasionally be asked to take on other duties that align with the key responsibilities outlined.

Qualifications / Requirements:

• Knowledge and experience of managing fundraising data.
• Understanding of technology relevant to fundraising data management.
• Ability to build relationships with stakeholders and colleagues whilst supporting in a hybrid context.
• Knowledge of GDPR law, including upcoming changes to soft opt-ins and how this would impact our approach to data management.

There are many great reasons to join our team!

• Access to our Rewards Platform, which includes an Employee Assistance Programme and Health Cash Plan
• 27 days annual leave, including an extra day off for your birthday, plus bank holidays - increasing up to 30 days after 4 years of continuous employment (pro rata for part-time staff)
• 30% staff discount at Julian House charity shop
• A generous and competitive pension scheme
• A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted
• Great opportunities for career development and free monthly training sessions from experienced facilitators
• For all the fantastic and valuable work you’ll be doing, you’ll be eligible for the Blue Light Card which offers amazing discounts on thousands of brands

Our Ethos

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.

If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats.

DBS Checks

We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy.

Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don’t miss out!

Making The Leap is an innovative societal change charity that aims to make a big difference. From direct delivery, to advocacy and leadership, we believe passionately that those we exist to serve have the right to be anything they want to be. To say that this is an exciting time for the organisation would be an understatement, as our incredible funders, donors, partners and supporters have given us the chance to move to the next level, and have further influence and delivery nationally.

The ethos of the organisation is to be passionate about helping young people from less-advantaged backgrounds; build up other charities and community groups and want to partner with them or support them; want to work with businesses and organisations to get things done; and care deeply about addressing inequality.

The organisation has a number of strands: core Making The Leap; the UK Social Mobility Awards; the Social Mobility Podcast and The Social Mobility List.

Are you an experienced professional with a passion for philanthropy and high-net-worth client management? Harris Hill are delighted to be working with a fantastic charity to recruit for the Senior Relationship Manager in order to manage a diverse portfolio of High-Net-Worth donors and Collective Fund accounts, overseeing the administration of their charitable giving.

You’ll apply your compliance and grant making expertise to support impactful philanthropy while working alongside a talented, entrepreneurial team. This role offers an exciting opportunity to influence wider organisational initiatives and grow your career in a fast paced, mission driven environment.

As a Senior Relationship Manager you will:

• Manage complex Donor Advised Fund and Collective Fund clients with a strong focus on client service.
• Handle financial administration, including bookkeeping, reconciliation, and payments.
• Ensure all activities comply with UK charity law and regulatory standards.
• Liaise effectively with clients, intermediaries, and third party providers.
• Support process improvements, team development, and external communications.
• Represent the organisation at events and networking opportunities.

 

To be successful, you must have experience:

• Significant experience in grant making and compliance within the charity sector.
• Proven track record in relationship management, ideally with HNW/UHNW clients.
• Exceptional communication and client stewardship skills.
• Strong organisational abilities and attention to detail.
• Proficient in Microsoft Office and comfortable handling sensitive data.
• Proactive, solution oriented, and able to thrive in a fast moving environment.

Salary: Starting salary £40,000+ bonus

Contract type:Full-time, permanent

Location- London, hybrid working

Closing date: On rolling basis

Interview: TBC

Recruitment process: Cv and Supporting Statement to

If this sounds like you, then please do get in touch ASAP!

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Centre 404 is looking for an experienced and ambitious Fundraising & Engagement Manager to lead and grow our fundraising and engagement activity—helping us provide vital support to people with learning disabilities and their families. 

You will oversee the development and delivery of innovative fundraising initiatives, donor stewardship, and engagement campaigns, ensuring sustainable growth and increased visibility for the organisation.  As an expert in your field, you will work collaboratively across teams and with external partners, to champion Centre 404’s mission within local communities and beyond.

About the Role

This is an exciting opportunity to take ownership of Centre 404’s fundraising strategy and drive innovative approaches across individual giving, corporate partnerships, trusts and foundations, and community fundraising.  You will play a key role in shaping our income generation, increasing our visibility, and maximising our impact.

Key Responsibilities 

• Lead Fundraising Strategy - develop and deliver a dynamic fundraising strategy across multiple income streams. Identify new opportunities and drive year‑on‑year income growth.
• Engage & Inspire Supporters - build strong relationships with donors, corporate partners, and local communities.  Create compelling fundraising campaigns, events, and cases for support. Nurture long‑term supporter loyalty, including legacy and in‑memory giving.
• Secure Grants & Manage Bids - research and secure funding from trusts and foundations.  Monitor reporting requirements and maintain excellent funder relationships.
• Grow Community & Corporate Partnerships - network widely to raise Centre 404’s profile.  Secure financial support, gifts in kind and employee engagement.  Support individuals and teams to succeed in their own fundraising efforts.
• Strengthen Communications & Impact - work with the Communications Team to create engaging digital content and newsletters.  Champion consistent, mission‑driven messaging across all platforms.
• Lead with Purpose - Embed a fundraising culture across the organisation.  Implement a CRM system to manager data effectively. Contribute to organisational strategy as a member of the management team.

About You

• Substantial experience in fundraising from at least one of the following: trusts and foundations, corporates or individual giving.
• Substantial understanding of charity sector regulations, compliance requirements, and ethical fundraising standards.
• Knowledge of donor stewardship and supporter engagement strategies.
• A track record of achieving and exceeding fundraising targets.
• Strong communication skills with the ability to craft persuasive proposals and campaigns.
• Excellent project management, data monitoring, and CRM experience.
• A proactive, innovative mindset and a commitment to equality, diversity, and inclusion.

Centre 404 is a warm, values‑driven organisation with a rich history of supporting people with learning disabilities for over 70 years. We are collaborative, ambitious, and committed to creating life‑changing impact for families across North London. We will provide a detailed induction and on-going training and support. We are also committed to safeguarding and promoting the welfare of adults at risk and we are looking to recruit people who share these values. All offers of employment are subject to a relevant DBS check, proof of eligibility to work in the UK and satisfactory references covering a five year period.

We are dedicated to providing a meaningful and rewarding work environment, as well as offering a range of perks and benefits for our staff to enjoy.

Centre 404 is an equal opportunities employer and welcomes applications from all sections of the community. Charity ref number 299889

Prospectus is thrilled to be working with our client to help them recruit for a Mid-Value Relationship Manager to join their team. The charity provides life-saving emergency relief and longer-term medical care to some of the most vulnerable and excluded communities around the world. As an independent medical humanitarian organisation, they deliver care based only on need, regardless of ethnic origin, gender, religion or political affiliation.
   
This role is offered on a permanent, full-time basis with a salary of £ 52,866.48 per annum and the postholder will be working in a hybrid model from their offices in London.
 
The postholder will help develop the charity's Mid Value strategy, to increase the Lifetime Value (LTV) of this very important group of UK supporters, by enhancing their knowledge and understanding of humanitarian action and their awareness of the importance of their own support to the charity. You will be responsible for developing and delivering the strategy for this set of donors, overseeing all communications, both cold and warm, focusing on building relationships with individual supporters to increase their financial contribution and loyalty.

They are looking for someone with demonstrable expertise in Supporter Stewardship, with a focus on or demonstrable success in increasing lifetime value. You will have proven experience building and managing impactful relationships with individual supporters, including high-quality one-to-one communications.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Ariha Semontee at Prospectus.
 
If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.
 
In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.

Supporter Engagement Executive

CONTRACT: Permanent, Full Time (35 hours per week)

ORGANISATION: Royal Life Saving Society UK (RLSS UK)

DEPARTMENT: Income Generation and Engagement

LOCATION: Based at RLSS UK Head Office, Worcester
 (minimum 3-days per week at Head Office)  

REPORTS TO: Director of Income Generation and Engagement  

SALARY: £27,308.00 (Grade E)  

ABOUT RLSS UK
The Royal Life Saving Society UK (RLSS UK) is the leading charity for water safety and drowning prevention in the UK and Ireland. Our mission is to save lives by being the leader in lifesaving, lifeguarding, and water safety education so that everyone can enjoy water safely. We share our expertise, skills, and knowledge to empower people to enjoy water safely and achieve our vision; communities free from drowning.

JOB PURPOSE
The Supporter Engagement Executive will act as a central point of contact for all RLSS UK supporters across every fundraising income stream, ensuring they receive a warm, knowledgeable and professional experience whether they’re looking to find out more about RLSS UK, taking part in an activity, or choosing to donate.

You will play a key role in championing our supporters, helping us understand their needs and continuously improve their experience. By gathering feedback, spotting themes and sharing insights with the wider team, you’ll highlight opportunities and challenges that help shape how we engage with supporters in the future.

 

KEY TASKS AND RESPONSIBILITIES

• Deliver excellent supporter care, including responding to email, post and telephone enquiries, issuing receipts, and carrying out donor follow‑up.
• Provide warm and consistent stewardship to donors, including personalised contact such as telephone calls, letters, handwritten cards and emails.
• Be the first point of contact for community groups, schools and clubs, offering guidance, support and fundraising materials.
• Support recruitment and stewardship of challenge event participants, ensuring they feel informed, motivated and appreciated.
• Support community fundraisers throughout their activity, providing resources, stewardship and encouragement. 
• Record and track community fundraising activity within the CRM.
• Support the development and delivery of supporter journeys, helping ensure communications and touchpoints are timely and engaging.
• Manage stock of supporter materials, including running vests, swim caps, donation buckets and collection tins, ensuring timely fulfilment of requests.
• Assist with the implementation of the new CRM system, including accurate data entry and supporting the wider team during the transition.
• Maintain CRM data to a high standard, including running reports, tagging, updating preferences and ensuring excellent data governance.
• Accurately record donations and supporter correspondence within the CRM system.
•  Provide administrative support to the Income Generation team, assisting with general tasks and contributing to the smooth running of fundraising activity.

Other Duties & Responsibilities

• All other duties reasonably associated with your role, as directed by the Line Manager.
• Ensure compliance with UK GDPR and the Data Protection Act 2018 by complying with internal information governance policies and maintaining up-to-date documentation as part of RLSS UK’s compliance programme.
• Demonstrate and uphold the Society’s values and behavioural standards at all times.
• Help create an inclusive working environment where diversity is valued, everyone can contribute, and everyday actions ensure we meet our duty to uphold and promote equality.
  
   

This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of areas of activity and responsibility and will be amended in light of the changing needs of the organisation.

 

PERSON SPECIFICATION
Essential Relevant Experience, Skills and/or Aptitudes

• Experience of building positive relationships with customers, supporters or donors.
• Excellent written and verbal communication skills, with a polite, confident and professional manner.
• Strong organisational skills with excellent attention to detail.
• Competent IT skills, including confident use of Microsoft Office (Word, Excel, Outlook) and the ability to learn new systems quickly.
• Experience using CRM systems and/or working with customer or supporter data.
• Previous experience in customer service and administration, ideally in a busy environment.
• Ability to manage multiple tasks and priorities in a fast‑paced setting.
• A proactive, enthusiastic approach, with a willingness to take on a variety of duties.
• Ability to work both independently and collaboratively as part of a team.
• Understanding of GDPR and data protection principles, especially in relation to handling supporter information.
• Awareness of the Fundraising Regulator’s Code of Fundraising Practice, or willingness to learn and work in accordance with it.

 

Desirable Relevant Experience, Skills and/or Aptitudes

• Knowledge and understanding of RLSS UK
• Experience working or volunteering in a charity or fundraising environment.
• Experience engaging with community groups, schools or volunteers.
• Experience of applying data protection principles in a previous role.
• Experience of working in line with charity sector standards or compliance frameworks.
• Understanding of supporter stewardship or supporter journeys.

WHAT RLSS UK CAN OFFER YOU

RLSS UK is a national Charity based in Worcester, and we offer great staff benefits including -

• Annual Leave based on 27 days + Bank Holidays + a discretionary day off for your birthday
• Private Medical Scheme*
• Enhanced Society Sick Pay*
• Eye Care*
• Employee Assistance Programme via Health Assured
• Life Assurance Scheme
• Howdens Sports Benefits/Perks at Work
• Free RLSS UK Membership
• Free tea and coffee when working from HQ, including access to our wonderful Coffee Machine
• Free on-site parking when working from HQ
• Company Events and more!

*Subject to eligibility criteria

YOUR APPLICATION

Please send your CV and a Cover Letter outlining why you should join our Income Generation and Engagement team

Closing Date – 5.00pm, Wednesday 4th March 2026

Interview Date – Thursday 12th March 2026, at our Worcester Head Office (subject to change)

Should you wish to discuss the role, any reasonable adjustments you may require throughout the recruitment process, or have any questions, please get in touch where a member of the RLSS UK HR Department will be happy to help.

RLSS UK are a Disability Confident Committed Employer and an INclusive Worcestershire Leader.

We are seeking an experienced relationship driven Fundraiser to take ownership of a strategic role with real influence.  You’ll own the philanthropy and major gifts portfolio — identifying, cultivating and stewarding high-net-worth individuals, high-value corporate partners and trusts & foundations — and shape a compelling case for support that unlocks multi-year funding and strategic partnerships.

In this new role you will close significant gifts, steward long-term relationships and see the measurable difference your work makes to patients and families.

This role is for you if:

• You’re motivated by securing high-value support and building long-term philanthropic relationships.
• You enjoy high-touch, strategic stewardship and personalised donor engagement.
• You’re confident working with senior leaders, trustees and external stakeholders in fundraising asks.
• You want to design and deliver a major-gifts strategy that shapes organisational growth.
• You seek a role where commercial awareness, relationship-building and impact reporting matter.

What you’ll be doing:

• Developing and owning a 3–5 year philanthropy and major gifts strategy aligned to our priorities and targets.
• Identifying, qualifying and cultivating major donor prospects, corporate partners and foundation opportunities.
• Delivering a stewardship programme for legacy giving.
• Preparing bespoke proposals, briefing materials and stewardship plans for high-value supporters.
• Leading solicitation and negotiation of major gifts, multi-year pledges and corporate partnership agreements.
• Working with a trusts & foundations fundraiser on applications, reporting and relationships to maximise grant income.
• Working with CEO/Board to involve senior leadership in cultivation and asks; coordinating donor visits and stewardship events.
• Maintaining CRM pipeline, forecasting, compliance with donor agreements and reporting on performance.

What we’re looking for:

• 3+ years’ experience with a proven track record in major gifts, philanthropy or senior fundraising.
• Exceptional relationship-building, presentation and negotiation skills with senior stakeholders.
• Experience writing successful trust/foundation proposals and managing grant relationships.
• Strong strategic thinking, pipeline management and financial forecasting abilities.
• Excellent written skills for proposals, reports and personalised stewardship communications.
• Discreet, professional approach to donor confidentiality and ethical fundraising practice.

Why join us?

• Influence service delivery directly by securing funding that expands and sustains Hospice care.
• Lead a strategic, high-profile fundraising area with visibility to senior leaders and trustees.
• Opportunity to build and shape a major-gifts programme and leave a lasting legacy.
• Flexible working and the chance to build meaningful relationships across our community and partner network.

Location: Hexham, hybrid working will be considered.

Hours: Full-time, with some weekend and out of hours working

Reports to: Head of Income Generation

Closing date: 9 March

Interviews: 16 March

ROLE OVERVIEW

You will be a passionate and ambitious leader with the skills, knowledge and experience to drive Membership retention and growth whilst listening to our diverse membership base to understand the areas that are important to them to help us to support their specific needs in their areas.

You will have a dynamic approach with the ability to combine business development, relationship management, stakeholder engagement and operational oversight to ensure that RLSS UK’s membership thrives and aligns with our purpose, mission and vision.

RLSS UK members include Lifesavers, Lifeguards, Licence to Operate Members, Lifesaving Academy members, Honorary Members and Staff.

 

KEY TASKS AND RESPONSIBILITIES

• Regular communications and support to branches and lifesaving clubs
• Engage with our members to understand their needs and future opportunities to support their roles in their communities and beyond
• Conduct research and horizon scan for new opportunities for our members
• Conduct research to identify and understand potential new members and opportunities to support growth and meet need
• Conduct research to identify and connect with relevant external stakeholders
• Drive new membership onboarding, ensuring a seamless and effective experience
• Ensure clubs achieve and maintain the appropriate accreditation in line with RLSS UK requirements, policies and processes
• Develop an annual plan of community engagement and roadshows with members and non-members to raise awareness of the work of RLSS UK and our members, to recruit new members and share water safety and drowning prevention education and campaigns
• Ensure clear and concise processes are in place to support membership experience, retention and growth
• Work collaboratively with all RLSS UK teams to raise awareness of our awards and qualifications offer. Collaborate to adapt offerings based on member feedback and emerging industry trends
• Develop tailored marketing materials to support our membership offer and recruit new members.
• Represent RLSS UK in meetings with key stakeholders and to share outcomes and impact to further the society’s purpose, mission and vision.
• Respond to membership queries and provide an excellent service together with timely responses
• Support the implementation, update and oversight of the CRM system to improve member engagement tracking and data management.
• Manage data collection processes, including compliance requirements of membership criteria
• Support the development of thought leadership pieces, contributing to annual reports and ensure high-quality written outputs
• Support the planning, organising and execution of events, including membership forums and conferences ensuring seamless delivery and high attendee satisfaction
• Support the development and refinement of directorate strategies
• Lead and deliver an annual membership survey and analysis to produce meaningful feedback
• Ensure that all membership processes and policies are up to date
• Attend the RLSS UK Sports Committee
• Assist with the implementation of the Lifesaving Sport Strategy, and support the growth in participation in Lifesaving Sport events
• Work closely with the Volunteering Team, particularly in relation to volunteers within RLSS UK branches and clubs
• Actively develop initiatives that broaden the demographic diversity of the RLSS UK membership

OTHER DUTIES & RESPONSIBILITIES

• Lead on and support ad hoc projects as required
• Contribute to the successful operation of the charity by undertaking such other tasks as may from time to time be required including all other duties reasonably associated with your role, as directed by the Line Manager.
• Ensure compliance with UK GDPR and the Data Protection Act 2018 by complying with internal information governance policies and maintaining up-to-date documentation as part of RLSS UK’s compliance programme.
• To demonstrate and uphold the Society’s values and behavioural standards at all times.
• To help create an inclusive working environment where diversity is valued, everyone can contribute, and everyday actions ensure we meet our duty to uphold and promote equality.

This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of areas of activity and responsibility and will be amended in light of the changing needs of the organisation.

PERSON SPECIFICATION
Essential Relevant Experience, Skills and/or Aptitudes

• At least 10+ years’ experience in a Membership role
• Significant experience of working at a leadership role level ideally in a membership organisation
• Demonstrable experience of positively interacting, engaging and influencing at all levels including with senior management and external stakeholders
• Demonstrable experience of membership retention and acquisition
• Demonstrable experience of successfully pitching new approaches to prospective members, ideally in a membership organisation
• Demonstrable experience of delivering member-focused solutions within a membership organisation
• Excellent communication, engagement and interpersonal skills
• Excellent presentation, listening and negotiation skills
• Proficiency in CRM software and MS Office applications
• Willingness and ability to travel as required for the role including occasional evenings and weekends

Desirable Relevant Experience, Skills and/or Aptitudes

• Knowledge and understanding of RLSS UK
• Skilled income generator with experience in achieving income targets, possibly with a previous account management background or experience of a similar B2B membership
• Understanding and experience of the application of safeguarding laws

WHAT RLSS UK CAN OFFER YOU

RLSS UK is a national Charity based in Worcester, and we offer great staff benefits including -

• Annual Leave based on 27 days + Bank Holidays + a discretionary day off for your birthday
• Private Medical Scheme*
• Enhanced Society Sick Pay*
• Eye Care*
• Employee Assistance Programme via Health Assured
• Life Assurance Scheme
• Howdens Sports Benefits/Perks at Work
• Free RLSS UK Membership
• Free tea and coffee when working from HQ, including access to our wonderful Coffee Machine
• Free on-site parking when working from HQ
• Company Events and more!

*Subject to eligibility criteria

YOUR APPLICATION

Please send your CV along with a Cover Letter outlining why you should be our next Head of Membership

Closing Date – 11.59pm, Sunday 1st March 2026

Interview Date – First Round Interviews scheduled for 18/19th March 2026, at our Worcester Head Office (subject to change)

Should you wish to discuss the role, any reasonable adjustments you may require throughout the recruitment process, or have any questions, please get in touch where a member of the RLSS UK HR Department will be happy to help.

RLSS UK are a Disability Confident Committed Employer and an INclusive Worcestershire Leader.

We are seeking an experienced Fundraiser to take ownership of a strategic role with real influence.  You’ll design and deliver a bold plan to grow individual and community income, leading donor acquisition, retention and stewardship while overseeing the programme to build meaningful local relationships that strengthen our funding and deepen community support.

This role presents an opportunity to make a tangible difference to the people and communities that our Hospice serves. As the lead for this income stream, you’ll see the direct impact of your work in improved services and patient care, shape how we engage supporters for years to come, and leave a lasting legacy by growing an essential, sustainable source of funding.

This role is for you if:

• You’re energised by building strategy and owning a fundraising income stream end-to-end.
• You’re a relationship-builder who can cultivate donors, volunteers and local partners.
• You’re motivated by seeing the direct impact of your fundraising on patient care and services.
• You want a hands-on role where you can shape systems, processes and long-term plans.

What you’ll be doing:

• Developing and owning the individual giving and community fundraising strategy and annual plan.
• Designing and delivering donor acquisition and retention programmes (welcome journeys, regular giving, renewal campaigns).
• Creating and managing a high-quality stewardship programme: personalised communications, events and impact reporting.
• Working with the Community Fundraising Lead to recruit, support and mobilise volunteers and community fundraisers; coordinating local events and activities.
• Working with Communications to produce campaign materials, stories and digital content.
• Managing donor records, segmentation and reporting in the CRM; monitoring performance against targets.

What we’re looking for:

• Proven experience in individual giving or equivalent (3+ years).
• Strong interpersonal skills and confidence engaging donors, volunteers and local businesses.
• Track record of developing and delivering acquisition, retention and stewardship activity.
• Good project management, organisation and ability to work independently across competing priorities.
• Experience with CRM systems and data-led decision-making.
• A values-led approach, excellent written communication and attention to detail.

Why join us?

• A meaningful role where your work directly improves care and support for local people and families in rural Northumberland.
• Opportunity to lead a strategic post and make a tangible, long-term impact.
• Opportunities for professional development and to shape fundraising practice.
• Local travel to connect with supporters and community partners.

Location: Hexham, hybrid working will be considered.

Hours: Full-time, with some weekend and out of hours working

Reports to: Head of Income Generation

Closing date: 9 March

Interviews: w/c 16 March