He relationships manager jobs
We have a new opportunity for a Customer Service Delivery Specialist to join our Customer Service Management Centre (CSMC) Team based in either Hertford or Basingstoke.
You'll need to be able to come in to the office regularly during your initial training, but we'll offer more hybrid working as you grow in confidence.
This is a full time permanent role where we are offering a starting salary of £32,000 - £38,000 depending on experience.
The role:
As our Customer Service Delivery Specialist, you will play a pivotal role in transforming how we engage with our customers. You'll provide support in the delivery of our customer choice/digital strategies, ensuring a seamless, consistent experience across all of our channels.
You'll be using your analytical skills to look at our data, identify trends and map our customer journey. Constantly looking for ways to improve our our customers omni-channel experience. This is an exciting opportunity to be part of making a real difference to our service delivery.
What we are looking for:
Someone who is passionate about delivering first class customer service with an ability to analyse and interpret data. You'll constantly analyse our data to tell a story and drive service improvements. Experience of collaborative working with key stakeholders is key to providing a unified customer experience.
Your additional skills:
- An understanding of working in a contact centre environment with an omnichannel strategy
- Exceptional communication skills, building rapport with a wide range of internal and external stakeholders will be crucial
- The ability to handle challenging customer situations with empathy, professionalism, and resilience
- Knowledge of relevant housing legislation, regulations, and best practices, with a commitment to ensuring compliance and safeguarding procedures
What we can offer you
As a member of the Customer Services Team you will be part of a friendly, dynamic and supportive working environment.
We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.
Some of our benefits include:
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Chance to buy or sell holiday as part of our flexible benefits package
- 3 additional Wellbeing days and 2 paid volunteering days
- Generous matched pension scheme up to 12% and Life cover at 4x salary
- Enhanced maternity/adoption pay
- Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service)
- Options for private medical insurance, dental insurance and critical illness cover
- Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
About us
It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we have over 200,000 customers, provide over 85,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.
We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities.
We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role
We have an exciting opportunity to join our team to provide administrative and event delivery support across all event and fundraising activities. This will include a wide range of admin and support tasks pre-event, onsite and post-event for the BOA’s flagship event, BOA Annual Congress, and other educational, social and fundraising events, both face to face and virtual, delivered by the team. In addition, the postholder will be responsible for maintaining comprehensive administration systems across the events and fundraising team, corresponding with members, Stakeholders, delegates, fundraisers etc, using the CRM database, updating event and fundraising content on the BOA website, and supporting content creation for social media.
If you are a proactive individual with drive and enthusiasm looking for a new challenge, have an interest in events and fundraising and would be keen to work for a membership organisation involved in supporting trauma and orthopaedic surgeons and care for orthopaedic patients we would love to hear from you.
About you
- Able to establish good relationships with people at varying levels of seniority, including clinicians, expert advisors from the Council and subcommittees, and external stakeholders and organisations.
- Ready to get stuck in and capable of undertaking multiple tasks or projects at any one time
- Excellent written and oral communication skills, with the ability to deal with people diplomatically and appropriately
- Comfortable with handling multiple issues and flexibility to adapt if priorities change or opportunities emerge at short notice.
- Proactive and keen to make a difference while appreciating the importance of sound project management and an eye for detail
- Good organisational skills and time management with ability to prioritise and independently work to deadlines
- Strong attention to detail and ability to achieve high standards of work with little supervision.
- Confident learning and using IT and online systems, including CRMs
What we can offer you
- Good team working environment
- 25 days paid holiday + bank holidays and up to 4 Association closure days.
- Enhanced contributory pension scheme & other leave entitlements.
- Employee Assistance Scheme
- Benefits platform.
We are fully committed to equality and diversity and will assess your application based on your experience, skills and suitability to the position only
About us
Around 10 million adults and 12,000 children, have a musculoskeletal condition in the UK today. We are a professional membership organisation and registered charity with the mission of ‘Caring for Patients, Supporting Surgeons’ working with our members to deliver excellence in surgical care and restore pain free mobility.
Our activities include influencing and engagement, professional practice, research and training and education. We have over 5,000 members worldwide, the majority based in the United Kingdom and Ireland. Membership is made up of consultants (active or retired), surgeons in training and staff and associate specialist grades (SAS).
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Making The Leap is an innovative societal change charity that aims to make a big difference. From direct delivery, to advocacy and leadership, we refuse to stay in our lane and believe passionately that those we exist to serve have the right to be anything they want to be. To say that this is an exciting time for the organisation would be an understatement, as our incredible funders, donors, partners and supporters have given us the chance to move to the next level, and have further influence and delivery nationally.
The ethos of the organisation is to be passionate about helping young people from less-advantaged backgrounds; build up other charities and community groups and want to partner with them or support them; want to work with businesses and organisations to get things done; and care deeply about addressing racial inequity.
The organisation has a number of strands: core Making The Leap; the UK Social Mobility Awards; the Social Mobility Podcast; The Social Mobility List and Black Charity Leaders.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
IT & Data Support
Location: London (Hybrid – minimum 3 days onsite at Head Office)
Team: Finance & Operations
Reports to: Head of Technology & Data
Salary: Circa £34k
About us
BVA is the largest membership community for the veterinary profession in the UK, we champion, support, and empower more than 19,000 vets of all ages, stages, and disciplines.
The Role
We are seeking an enthusiastic and proactive IT & Data Support professional to join our team. In this pivotal role, you will:
- Be the first point of contact for staff technology queries (hardware, software, connectivity, CRM, Microsoft 365, etc.).
- Troubleshoot and resolve straightforward issues; escalate complex cases to suppliers or the Head of Technology & Data.
- Log and monitor support cases with third-party suppliers, ensuring timely resolution.
- Support the day-to-day operation of our CRM system, assisting with user queries, data issues, and development needs.
- Assist colleagues across the organisation with CRM queries, data and reporting requests, and member data analysis.
- Develop, maintain, and run routine reports to support business activities, ensuring data accuracy and consistency.
- Work with the Head of Technology & Data to build dashboards and reports (Power BI or equivalent) to monitor KPIs and member engagement.
- Provide informal training, knowledge-sharing sessions, and guidance materials to help colleagues make the best use of technology and data.
- Maintain accurate records of issues, resolutions, and supplier interactions to build organisational knowledge.
- Support compliance with data protection and IT security practices.
- Contribute to documentation of processes, FAQs, and how-to guides for internal use.
Essential:
- Good working knowledge of Microsoft 365 administration (Outlook, Teams, Word, Excel, SharePoint).
- Experience working with CRM systems and handling data queries.
- Strong analytical skills with the ability to produce accurate reports and interpret data.
- Excellent communication skills, able to explain technical and data concepts clearly to non-technical colleagues.
- Strong organisational skills and attention to detail.
- Ability to prioritise and manage multiple workstreams.
- Customer-service orientation with a problem-solving mindset.
Desirable:
- Knowledge of data structures, relational databases, and reporting best practice.
- Experience with Microsoft Dynamics CRM.
- Experience with Power BI (or similar reporting/visualisation tools).
- Knowledge of IT security and data protection best practice.
- Familiarity with working alongside external suppliers or IT service providers.
Why Join Us?
- Work closely with a supportive Head of Technology & Data and cross-functional teams.
- Opportunity to innovate and propose new ideas to improve technology processes.
- Stay up to date with the latest developments in IT and data, and help shape our future.
How to apply
Please submit your CV along with a cover letter that clearly demonstrates how you meet the job description and person specification.
Closing and interview dates
· Closing date is 9am on Tuesday 18 November
· First interviews will be remotely during the week commencing 24 November
· Second interviews will be held in person on Thursday 4 December 2025.
BVA is strongly committed to equality, diversity and inclusion, and we encourage applications from all sectors of society. We would particularly welcome applications from under-represented groups within the not-for-profit/membership sector.
No agencies please.
The client requests no contact from agencies or media sales.
Finance & CRM Manager (3-Month Contract) – Charity Sector
Location: Central London (Hybrid 2 days in office, 3 remote)** | Salary: £40,000 (pro rata)** | Full-time | Start: Immediate
I am excited to be supporting a small, ambitious national charity improving lives and raising awareness of a common health condition. They’re seeking a capable and hands-on immediately available Finance & CRM Manager to join their friendly team on a three-month contract.
This is a varied role at the heart of the organisation — perfect for someone who enjoys autonomy and can hit the ground running. You’ll manage day-to-day finance operations, oversee the membership scheme, and ensure the supporter database runs smoothly.
Key responsibilities:
- Manage finance operations: ledgers, payment runs, reconciliations, VAT and Gift Aid.
- Oversee memberships and donor payments, ensuring excellent supporter service.
- Lead on CRM (ThankQ) management and reporting.
- Support website donation functionality and finance reporting.
About you:
- Strong experience in bookkeeping and financial management (Xero preferred).
- Confident using CRM systems, ideally ThankQ.
- Detail-oriented, proactive, and comfortable working independently in a small team.
This is a fantastic opportunity for an experienced finance all-rounder seeking a short-term, meaningful assignment in the charity sector.
If you have the above skills and experience and can start ASAP, please apply online today, I would love to have a conversation with you!
We are seeking a proactive, detail-oriented and data-focused [IT/data confident] administrator to support our CRM and audience development activities.
Hofesh Shechter Company is a boundary-breaking international dance company, led by Artistic Director Hofesh Shechter. Our work includes large-scale touring, film projects, the emerging talent programme Shechter II interwoven with our Shechter Moves learning programme.
This newly created position is central to our data strategy, focusing on centralising audience and supporter information using our new specialist CRM and event management systems, Monad and YesPlan. You will be responsible for data integrity, analysis and supporting us to turn rich audience insights into a powerful tool for storytelling and growth, helping us build deeper relationships with our diverse audiences.
This is an ideal role for someone passionate about IT systems and the arts. It suits a recent data/business analytics graduate looking for a role with real-world impact in the UK’s vibrant creative sector or an aspiring arts administrator who thrives on a mix of analytical and creative work.
“The befriending has been a real lift for me – it’s got me wanting to keep going to the gym and other places – I feel less mixed up in my head.” “I feel like we have known each other for years. Our friendship is so special” [Pat and Sam]
b:friend believes that no one should have no one. Every week, over 1,000 older neighbours across South Yorkshire, Derbyshire and Nottinghamshire find friendship through their one-to-one befriending and vibrant social clubs. Whether it’s a cuppa and chat or boxing and barge trips, this charity are tackling loneliness in fun, surprising and meaningful ways.
There has never been a more exciting time to join this growing charity as they build on their strong foundations and look to expand their reach and impact even further. Charity Horizons is delighted to be supporting b:friend in their search for a Corporate Relationships Manager – an exciting new opportunity to grow sustainable income through meaningful corporate partnerships.
Are you a creative, relationship-driven individual who loves building connections and spotting opportunities? If so, this could be the perfect role for you.
The Role
As Corporate Relationships Manager, you will play a key role in growing b:friend’s income through purposeful and engaging corporate partnerships. Key responsibilities will include:
- Building strong relationships with businesses and securing new partnerships.
- Maximising corporate support through donations, sponsorships, gifts in kind and volunteering.
- Creating compelling materials and impact stories to demonstrate the tangible difference made by corporate support.
- Representing b:friend at networking opportunities, events, and community activities across the region.
This is a fantastic opportunity to shape and grow a developing income stream, bringing your ideas and energy to an organisation that’s making a visible difference every day.
The Person
We are looking for someone who thrives on building relationships, is proactive and self-motivated, and has a real passion for connecting people and businesses with a meaningful cause.
To be successful in this role, you should come to us with experience in fundraising, business development or sales, and with a strong track record of building partnerships. You should have excellent communication and presentation skills, and the confidence to engage and inspire others. With a collaborative, friendly approach, you should have a genuine empathy for older people and the values of b:friend.
A driving licence and access to a car is also necessary, and you should be comfortable travelling across South Yorkshire, Derbyshire and Nottinghamshire, as required.
Whether your background is in corporate fundraising, account management or business development, if you love building and developing relationships, this role offers the chance to make a genuine impact!
Why b:friend?
b:friend isn’t just a charity, it’s a community. The organisation fosters a warm, supportive and empowering culture, where creativity and collaboration thrive and everyone feels valued and supported in their roles. Not only does the charity promote flexible and hybrid working but you will also benefit from a 3% Employer pension contribution, access to Employee Assistance Programme (Health Assured) and office closure between Christmas and New Years (amounting to 3 days bonus annual leave).
If you’re a passionate, proactive relationship-builder who wants to make a real difference to older people’s lives, we’d love to hear from you!
The role is permanent and open to candidates looking for either a full or part time role.
If you think you could be the right person to fulfil the exciting responsibilities of this role, then get in touch today! Contact Charlie, Leanne or Jen from Charity Horizons for more information, or follow this link to apply for the role.
Please note: If you would like to submit an application or express your interest in an alternative format, such as audio or video upload, please contact either Charlie or Leanne who will be happy to advise on this.
Please also be aware that we use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way.
Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition and pregnancy.
To lead charity recruitment because we’re the best at supporting individuals and organisations to achieve their ambitions and drive positive change


Fundraising Manager
ABOUT THE ROLE
Hours of work: 30 to 37.5 hours per week
Salary: £38,870.89 FTE per annum (£31,096.71 actual salary for 30 hours)
Reports to: Director of Fundraising & Communications
Place of work: Hybrid, with 2-3 days per week in our Liverpool or Manchester office
Contract type: Permanent, Part time or Full time considered
Closing date: Midnight on Thursday 27 November 2025
Notes: This position does not offer visa sponsorship.
Main purpose of the role:
As a Fundraising Manager, you will:
- Support the Fundraising Team to deliver against their own individual objectives, and the strategic plans for the Fundraising & Communications Team;
- Coordinate efforts to maintain and build relationships with trusts, foundations, partners, regular donors, challenge event participants, and all those giving one-off donations;
- Work with the Director of Fundraising & Communications to develop a local fundraising approach with each L'Arche Community;
- Work directly with L'Arche Communities and project leads to agree funding propositions and ensure with internal and external stakeholders;
- Collaborate with leaders in communications and data and insights to ensure internal and external engagement efforts are aligned;
Key essential criteria:
- Experience of researching, engaging and developing relationships with funders, including trusts and foundations, resulting in significant funding;
- Strong project management and people skills;
- Experience in providing support to and collaborating with fundraisers;
- Experience of using a customer relationship management (CRM) database;
You can find more details about L'Arche on our website.
Discover what makes L’Arche a rewarding place to work—explore our employee benefits on our website.
A full job description and person specification can be found in the Recruitment Pack
To apply, please submit your CV and answer the questions from our online application form.
The closing date is: Midnight on Thursday 27 November 2025
First interviews will be held online week beginning 3 December; Second interviews (in person) will be held on 10 or 12 December in Liverpool.
We encourage you not to wait until the closing date to submit your application, as we may begin interviewing strong candidates before then.
We also reserve the right to close the advert early if we receive enough suitable applications.
Please also read our privacy notice for job applicants.
REF-225 132
Our inclusive communities challenge people to think differently about disability
JFF Administrator/Executive Assistant
Job Title: Administrator/Executive Assistant
Responsible to: Director of Programmes and Innovation
Contract: 3 month Fixed Term contract, possibility of extension
Hours: 4-5 days/28-35 hours per week
Location: Hybrid/Home based, in the London area with regular travel in the Greater London area (approx. twice weekly) and occasional National travel
Salary: £30,000 FTE (£24,000 pro rata)
Leave: 22 days + bank holidays, pro rata.
The Role:
To provide high-quality administrative, coordination, and communication support across the charity. This role ensures smooth day-to-day operations, supports the Director and fundraising team, and contributes to the effective delivery of projects, workshops, and events. The postholder will play a key role in strengthening systems, improving efficiency, and supporting the charity’s mission to build children’s financial confidence.
Main Duties
Executive and Administrative Support
· Manage the Director’s diary, meetings, and correspondence.
· Prepare and format documents, reports, and presentations.
· Coordinate travel, logistics, and meeting arrangements.
· Maintain accurate and well-organised filing systems.
· Support refinement of administrative processes to improve efficiency.
Governance and Board Support
· Collate and coordinate board papers and meeting packs.
· Prepare and circulate trustee newsletters and updates.
· Maintain trustee and senior stakeholder contact lists.
Fundraising and Data Administration
· Process and acknowledge donations, ensuring accurate records on the CRM.
· Support fundraising communications and donor stewardship.
· Assist with fundraising research and preparation of proposals or reports.
· Provide administrative support for fundraising campaigns and events.
Workshops and School Liaison
· Liaise with schools to coordinate logistics and materials for workshops.
· Prepare and send workshop resources and packs.
· Support event delivery, including assisting on the day
Events and Community Engagement
- Coordinate logistics for internal and external events, including venue booking, catering, and invitations.
- Help at events to ensure smooth delivery and a positive experience for participants.
- Liaise with suppliers and partners as needed.
Communications and Design
- Format and design materials in PowerPoint and Canva.
- Support production of newsletters, social media content, and reports.
- Maintain brand consistency across all outputs.
Systems and Office Support
- Maintain shared calendars, contact lists, and databases.
- Handle general office administration and supplier coordination.
- Identify ways to improve systems and working practices.
Closing date: 5pm Wednesday 26 November. Interviews will take place online throughout the shortlisting process.
Please note we will only consider applications that include a CV and covering letter.
NoFit State Circus is looking for a motivated, ambitious and organised Development Manager with a genuine passion for the arts and the work we do.
You must be excellent at building and nurturing relationships, able to think long term and strategically, and adapt to various needs of the ever-changing world around us.
NoFit State is the UK’s largest contemporary circus company, and every year we engage with 120,000-150,000 people of all ages and backgrounds from across Wales, the UK and the world. We have exciting plans ahead – you and our supporters are integral to making them a success, there’s never been a better time to join us and be part of it.
As Development manager -
- you are managing and nurturing relationships with our supporters and funders, including ACW and ACE, building meaningful connections and rapport.
- you are developing and implementing the company’s development and fundraising strategies across multiple streams.
- you are working with colleagues to dynamically develop our work and seek new prospects, adapting creatively and responsively.
- you are delivering compelling cases for support which meet both the company’s and funders’ purpose, interests, and needs.
- you are managing fund budgets, and collecting and collating data for reporting, including impact reports.
- you are planning, managing and delivering a programme of development events and representing NoFit State at public events and opportunities in the UK and internationally.
- you will be making a real difference to people’s lives and how we hold our place in the world.
Please visit our website to find out more.
Working hours: Full time
Salary: £30,000 – £37,500 per annum
Location: Cardiff
Closing date for applications: 3pm, Monday 24 November 2025
Indicative start date: As soon as possible
Please let us know if you need us to make any adjustments during the application or recruitment process and we’ll be happy to support you.
NoFit State is an Equal Opportunities employer and welcomes applications from all sections of the community. Disabled, D/deaf and neurodiverse people, those from Black, Asian and Ethnically Diverse backgrounds and people under 30 are currently under-represented in our team so we particularly encourage applications from people in these groups.
Ordinary people doing extraordinary things
The client requests no contact from agencies or media sales.
Villiers Park's vision is a future where every young person has the opportunity to realise their full potential. Yet for too many, this is limited by economic, social and personal barriers not of their making. As a national social mobility charity, we exist to change that.
We deliver targeted programmes in areas of socio-economic deprivation and inequality across the country. We have five hubs, in Hastings and Bexhill, Swindon, Tyneside, Norwich and Cambridgeshire, and reach over 2,500 young people every year.
We recently developed our 2025-30 strategy, which aims to deepen our impact and double our reach over the next five years. A new fundraising strategy and campaign, Beyond Barriers, will be launched to secure the funds to help us realise our goals and make a positive and lasting impact on the lives of more young people nationwide.
The Fundraising Operations and Data Manager is a newly created role in our Fundraising team. They will be responsible for managing the charity’s CRM (Salesforce) and working with colleagues across the team, and wider organisation, to ensure the smooth operational delivery of fundraising processes and activities.
The Fundraising Operations and Data Manager will provide data and donor insights to help identify trends and opportunities that contribute to shaping fundraising campaigns and enhance our stewardship.
Key responsibilities include:
- Be responsible for the overall management of the Salesforce CRM system, ensuring accurate and up-to-date data entry. This includes processing donations, pipeline updates and managing data imports, exports and migrations to support fundraising activities.
- Create reports and dashboards to enable accurate and timely reporting.
- Identify opportunities for improvement and automation, collaborating with colleagues across the organisation to ensure the smooth operation and optimal use of the CRM.
- Work closely with the Head of Fundraising and Finance Manager to ensure that all donations are thanked in a timely manner and recorded correctly.
- Manage pledge payment tracking and reminders and follow-up processes for multi-year donations. Ensure that data management is carried out in accordance with GDPR and PECR, Villiers Park’s data protection and privacy notices, and the Fundraising Code of Practice.
- Act as the point person for all prospect research activities, liaising with third party providers and ensuring adherence to data protection requirements and best practice at all times.
- Oversee the recognition framework and stewardship of current supporters, managing a sustainable and creative stewardship programme that engages supporters with our work.
- Create templates and systems that enhance cultivation and stewardship.
- Generate mailing lists for fundraising and communications, which respond to a range of motivations to give and engagement with the charity.
- Oversee and deliver operational efficiencies in our fundraising processes, for example, with payment providers and events.
- Any other duties as reasonably requested.
The Sales and Insights Manager leads on the management and development of the CRM database and ticketing system (Tessitura). They are responsible for reporting and in-depth analysis of sales and data with the aim of better understanding our audience and delivering creative, data led, and results driven marketing campaigns.
Application deadline: 12PM, Monday 24th November 2025
Interviews will take place: The week commencing 1st December 2025
Second Round Interviews will take place: The week commencing 8th December 2025
The Marketing & Communications team is crucial to the success of the Almeida’s ambitious vision and the strategic priorities for the team include:
- Build and manage the brand of the Almeida Theatre across London, the UK and internationally.
- Take a strategic and data first approach to marketing and promoting the Almeida and its work in order to deliver income targets in excess of £3 million in ticket sales each year.
- Build and diversify the audience who experience our artistic programme and increase engagement levels among those currently least engaged in arts and culture.
- Engage with a significantly bigger audience than current ticket purchasers, curating a cultural conversation predominantly through the creation and distribution of digital content.
- Develop a segmentation strategy for audiences based on insights from our CRM system (Tessitura).
- Generate additional income from growth of the Almeida Membership and the promotion of auxiliary sales.
Key Responsibilities:
CRM:
- Lead on management of Almeida’s central CRM database, Tessitura, and act as principal point of contact with Tessitura for all system maintenance, development, and upgrades.
- Work closely with the Marketing and Development teams to maximise the use of our CRM systems and ensure they are fit for purpose and align with the goals of the organisation.
- Ensure the CRM provides an effective sales funnel and is an efficient sales process.
- Work with the Box Office Manager to set up on-sales for new productions and events.
- Update the information and content in TNEW (online booking system), working Box Office Manager to ensure a smooth sales path.
- Work with the Development team to enhance our insight into current and prospective supporters. In particular, working to support Membership recruitment and retention, to encourage donations.
- Work with the Marketing Manager to produce audience segmentation strategies.
- Help troubleshoot queries or issues, related to Tessitura filtering those that cannot be resolved internally through to the Tessitura support.
- Provide support to all of the key departments within the Almeida which generate and use data, including set up of users, and provide training as required.
- Be a key part of the Almeida’s GDPR team ensuring all our data collection and processing complies with all current and future data protection legislation.
Sales, Insights and Data:
- Compile and deliver sales reports and analysis to relevant departments across the organisation, including senior and executive leadership, tailoring reports to suit a range of requirements.
- Monitor ticket inventory and introduce strategies for managing ticket holds.
- Provide up-to-date data analysis and reporting on marketing activities to help improve the effectiveness of campaigns.
- Use sales data analysis to advise the Director of Marketing and Communications on ticket pricing strategies.
- Manage our digital audience survey (Survey Monkey) and Arts Council data collection platform (Illuminate), collating and reporting on the results and evaluation of campaigns and audiences.
- Help guide the Almeida’s audience development strategy through customer research and data analysis relating to existing and new audiences.
- Support other departments with data collection and analysis.
Other duties:
- Be jointly responsible for the accuracy of all marketing communications, maintaining the theatre brand at all times, and advocating for this across the organisation.
- Support the Marketing Manager with digital advertising.
- Help to develop and deliver marketing strategies to increase income from auxiliary sales such as merchandise and Almeida Café & Bar.
Person Specification
- Enthusiasm for theatre and the work of the Almeida.
- Significant experience of CRM and ticketing systems, ideally Tessitura.
- Digitally and technologically fluent, with understanding of relevant software and systems.
- Knowledge of in-depth ticketing data-analysis and reporting techniques.
- Highly numerate, with an interest in data and statistics.
- Experience of driving forward key audience development objectives.
- Strong attention to detail.
- A creative thinker, problem solver and confident decision maker.
- Excellent verbal and written communications skills.
- Ability and confidence in managing relationships with both internal and external stakeholders.
Equality, Diversity and Inclusion
We want to create and sustain a productive, diverse and inclusive working environment. We ask everyone who works with us to champion this ambition and embed it in their day-to-day work being at the heart of our Actions for change: Equality, Diversity and Inclusion Policy and monitored through our Action Plan.
Environmental Sustainability
We aim to be an environmentally sustainable organisation and ask that our all our teams work to support this. In doing so we are seeking to promote efficient and sustainable practices that create
minimal impact. This is outlined in our Environmental Sustainability Policy and tracked in our annual action plan.
Remuneration and Hours:
Salary: £41,000 per annum
Holiday: 25 days per annum
Probationary period: 3 months
Notice period: 3 months
Pension: As part of auto-enrolment you may be eligible for NOW pension. The Almeida contributes 3% of basic salary to a stakeholder pension scheme (Scottish Widows), following 6 months’ service and successful probationary period.
Other Benefits: theatre ticket subsidy scheme, season ticket loan, theatre tickets, staff discount in the Almeida bar and other local amenities.
Location: This position is based at the Almeida’s administration offices at 108 Upper Street, London N1 1QN. There will also be the opportunity to work remotely.
For a job description and details of how to apply please visit our website.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Individual Giving Officer
• Department: Fundraising
• Reports to: Head of Fundraising
• Responsible for: Individual Giving
• Working Hours: 23.25 hours per week. 15-month contract
1. Purpose of the Role
• Working with the Head of Fundraising develop programmes for the recruitment and retention of individual supporters.
• Maximise income across channels including direct mail, email, social media. Working with other team members to deliver this.
• Grow income stream from individual giving products such as appeals, raffles, lotteries and other individual giving products, such as our Pet Pen Sponsorship.
• Develop budgets and business plans and contribute to fundraising strategy.
• Manage and optimise supporter experience for retention, engagement, and cross-marketing.
• Analyse appeal results for continual improvement.
2. Principle Tasks
• Oversee the annual individual giving fundraising calendar and campaigns from start to finish.
• Plan and manage direct marketing and digital appeals, including supplier coordination.
• Conduct market research and maintain awareness of trends to inform innovation.
• Prepare budgets and monitor performance.
• Develop donor recruitment campaigns.
• Develop supporter journeys.
• Develop warm programmes.
• Write fundraising copy, providing guidance on design to artworkers. Work with local studio artists and internal staff to produce final materials.
• Coordinate with PR, comms, and other departments on campaign messaging and execution.
• Analyse campaign performance and produce evaluation insights.
• Ensure compliance with GDPR, Data Protection law, DMA, and fundraising codes of practice.
3. Knowledge, Skills & Experience
• Essential:
o Direct marketing and digital fundraising experience.
o CRM usage for data extract and reporting.
o Data management.
o Campaign brief writing.
o Fundraising copywriting ability.
o An understanding of effective fundraising design.
o Knowledge of effective appeals, charity gaming, donor stewardship, and individual giving products.
o Supporter acquisition, retention and development.
o GDPR.
4. Competencies
• Planning and decision-making skills.
• Creativity and forward-thinking.
• Task focus, prioritisation, and problem-solving.
• Collaboration with team.
• Project management.
• Excellent Microsoft package skills.
• Strong written/verbal communication and analytical skills.
5. Additional Info
• Willingness to occasionally work evenings or weekends if needed as part of the wider Fundraising team activities.
• Driving licence.
• Work in office 3 days per week. Some home working will be allowed as needed.
Are you a commercially-minded professional eager to bring strategic client-facing leadership to an organisation with a strategic mission to find ecological solutions for a planet under threat?
The British Ecological Society is the world’s oldest ecological society. From the field and lab to the heart of government, the BES convenes expert voices, collates the evidence and makes clear recommendations to influence change through science.
We’re recruiting a Client Partnerships Manager to spearhead BES’s work with businesses, transforming ecological insight into impactful consultancy, partnerships and advertising. This role offers a rare chance to lead an entirely new revenue stream - owning the end-to-end business development pipeline, shaping key accounts, and delivering client projects that advance both impact and income.
About the role
This is a client-facing role wherebusiness development and sales will be your priority. You will take the lead in identifying new consultancy opportunities and corporate partnerships, building a healthy pipeline of prospects, and converting them through compelling proposals and winning pitches. You’ll also manage and grow our sponsorship and advertising income, developing creative packages that connect businesses with our audiences.
Alongside new business, you’ll act as account manager for our consultancy clients and partners, nurturing long-term relationships and ensuring that every project delivers value for clients while showcasing BES’s ecological expertise. You’ll oversee delivery - coordinating colleagues across the organisation, managing contracts and budgets, and ensuring projects are delivered on time and to a high standard.
This is a new, high-profile fixed term contract for the BES, and you will play a key part in shaping how we build commercial relationships that are financially sustainable, impactful, and aligned with our strategic goals.
About you
We’re looking for someone with:
- A proven track record in business development, sales or partnerships, ideally from an agency, consultancy or other commercial environment.
- Excellent skills in pitching, presenting and closing deals, with creativity in developing tailored proposals that bring in exciting projects and partnerships.
- Strong relationship management skills and the confidence to engage and influence senior stakeholders.
- Commercial awareness, with experience negotiating contracts, overseeing budgets and delivering profitable outcomes.
- Solid project management skills to ensure consultancy and partnership projects run smoothly.
Just as importantly, you’ll bring energy, creativity and the desire to use your commercial skills in a role with real meaning — helping to connect business and ecology to tackle the most pressing environmental challenges of our time.
For more information on application, or for the full job description and person specification, please visit our website through the link.
Closing Date: Wednesday 19 November 2025, 09:00 GMT
Interview: Tuesday 25 November 2025
We are working towards a world inspired by #Ecology in which nature and people thrive.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
For 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.
By working for FEC, you will become part of a vibrant team living the charity’s values: Expert, Supportive, Passionate, Open and Honest, Resilient, and Collaborative.
The successful candidates will be required to undergo an Enhanced Disclosure & Barring Service (EDBS) check and Prison Vetting via the Ministry of Justice.
Brief role description:
You will provide support to all new prisoner arrivals at the HMP Millsike reception, ensuring a thorough induction process is completed to include a detailed briefing specific to the support that will be offered to veterans by OpNOVA and the other providers within HMP Millsike.
Interested? Want to know more about the Charity? check out our Website.
Eager to know more the role? Have a look at the Job Description
What’s in it for you? Check out our Benefits.
Have we convinced you to apply? If so, submit your CV and Covering Letter by closing date, Thursday, 13 November 2025
Got questions about the role?Get in touch with the People Team
Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you are an internal applicant, please ensure you have made The People Team aware before applying.
We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process.
We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.
We provide life-changing support, jobs and training opportunities to Service leavers, veterans, reservists and their spouses, partners and Children

