He relationships manager jobs

CRM Communications Executive

Role Overview
The Talent Set are delighted to partner with a top Think Tank on a fantastic CRM Communications Executive role. This short-term temporary position offers immediate start and provides an opportunity to demonstrate your skills in a dynamic environment, with potential to transition into a permanent role.

Key Responsibilities

• Manage and execute targeted communication campaigns through CRM systems to engage a diverse audience.
• Utilise ZOHO CRM to segment contacts, personalise messages, and optimise campaign performance.
• Coordinate communication strategies aligning with marketing and organisational goals.
• Analyse campaign responses and generate reports to inform ongoing improvements.
• Ensure messaging complies with organisational guidelines and brand standards.
• Collaborate with other teams to support data management and campaign execution.

Person Specification

• Proven experience working with ZOHO CRM or similar CRM platforms.
• Strong understanding of email and digital communication strategies.
• Ability to analyse data and interpret response metrics to optimise campaigns.
• Excellent organisational skills with the ability to manage multiple projects efficiently.
• Strong attention to detail and commitment to maintaining data accuracy.
• Effective communicator with the ability to work collaboratively across teams.

What’s on Offer
Salary: £35,000 - £39,000 (day rate equiv.) 
contract length: 3months (potential for permanent opportunity after)

How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Making The Leap is an innovative societal change charity that aims to make a big difference. From direct delivery, to advocacy and leadership, we refuse to stay in our lane and believe passionately that those we exist to serve have the right to be anything they want to be. To say that this is an exciting time for the organisation would be an understatement, as our incredible funders, donors, partners and supporters have given us the chance to move to the next level, and have further influence and delivery nationally.

The ethos of the organisation is to be passionate about helping young people from less-advantaged backgrounds; build up other charities and community groups and want to partner with them or support them; want to work with businesses and organisations to get things done; and care deeply about addressing racial inequity.

The organisation has a number of strands: core Making The Leap; the UK Social Mobility Awards; the Social Mobility Podcast; The Social Mobility List and Black Charity Leaders.

Finance & CRM Manager (3-Month Contract) – Charity Sector

Location: Central London (Hybrid 2 days in office, 3 remote)** | Salary: £40,000 (pro rata)** | Full-time | Start: Immediate

I am excited to be supporting a small, ambitious national charity improving lives and raising awareness of a common health condition. They’re seeking a capable and hands-on immediately available Finance & CRM Manager to join their friendly team on a three-month contract.

This is a varied role at the heart of the organisation — perfect for someone who enjoys autonomy and can hit the ground running. You’ll manage day-to-day finance operations, oversee the membership scheme, and ensure the supporter database runs smoothly.

Key responsibilities:

• Manage finance operations: ledgers, payment runs, reconciliations, VAT and Gift Aid.
• Oversee memberships and donor payments, ensuring excellent supporter service.
• Lead on CRM (ThankQ) management and reporting.
• Support website donation functionality and finance reporting.

About you:

• Strong experience in bookkeeping and financial management (Xero preferred).
• Confident using CRM systems, ideally ThankQ.
• Detail-oriented, proactive, and comfortable working independently in a small team.

This is a fantastic opportunity for an experienced finance all-rounder seeking a short-term, meaningful assignment in the charity sector.

If you have the above skills and experience and can start ASAP, please apply online today, I would love to have a conversation with you!

We are seeking a proactive, detail-oriented and data-focused [IT/data confident] administrator to support our CRM and audience development activities. 

Hofesh Shechter Company is a boundary-breaking international dance company, led by Artistic Director Hofesh Shechter. Our work includes large-scale touring, film projects, the emerging talent programme Shechter II interwoven with our Shechter Moves learning programme.

This newly created position is central to our data strategy, focusing on centralising audience and supporter information using our new specialist CRM and event management systems, Monad and YesPlan. You will be responsible for data integrity, analysis and supporting us to turn rich audience insights into a powerful tool for storytelling and growth, helping us build deeper relationships with our diverse audiences. 

This is an ideal role for someone passionate about IT systems and the arts. It suits a recent data/business analytics graduate looking for a role with real-world impact in the UK’s vibrant creative sector or an aspiring arts administrator who thrives on a mix of analytical and creative work. 

“The befriending has been a real lift for me – it’s got me wanting to keep going to the gym and other places – I feel less mixed up in my head.” “I feel like we have known each other for years. Our friendship is so special” [Pat and Sam]

b:friend believes that no one should have no one. Every week, over 1,000 older neighbours across South Yorkshire, Derbyshire and Nottinghamshire find friendship through their one-to-one befriending and vibrant social clubs. Whether it’s a cuppa and chat or boxing and barge trips, this charity are tackling loneliness in fun, surprising and meaningful ways.

There has never been a more exciting time to join this growing charity as they build on their strong foundations and look to expand their reach and impact even further. Charity Horizons is delighted to be supporting b:friend in their search for a Corporate Relationships Manager – an exciting new opportunity to grow sustainable income through meaningful corporate partnerships. 

Are you a creative, relationship-driven individual who loves building connections and spotting opportunities? If so, this could be the perfect role for you.

The Role

As Corporate Relationships Manager, you will play a key role in growing b:friend’s income through purposeful and engaging corporate partnerships. Key responsibilities will include:

• Building strong relationships with businesses and securing new partnerships.
• Maximising corporate support through donations, sponsorships, gifts in kind and volunteering.
• Creating compelling materials and impact stories to demonstrate the tangible difference made by corporate support.
• Representing b:friend at networking opportunities, events, and community activities across the region.

This is a fantastic opportunity to shape and grow a developing income stream, bringing your ideas and energy to an organisation that’s making a visible difference every day.

The Person

We are looking for someone who thrives on building relationships, is proactive and self-motivated, and has a real passion for connecting people and businesses with a meaningful cause.

To be successful in this role, you should come to us with experience in fundraising, business development or sales, and with a strong track record of building partnerships. You should have excellent communication and presentation skills, and the confidence to engage and inspire others. With a collaborative, friendly approach, you should have a genuine empathy for older people and the values of b:friend.

A driving licence and access to a car is also necessary, and you should be comfortable travelling across South Yorkshire, Derbyshire and Nottinghamshire, as required.

Whether your background is in corporate fundraising, account management or business development, if you love building and developing relationships, this role offers the chance to make a genuine impact!

Why b:friend?

b:friend isn’t just a charity, it’s a community. The organisation fosters a warm, supportive and empowering culture, where creativity and collaboration thrive and everyone feels valued and supported in their roles. Not only does the charity promote flexible and hybrid working but you will also benefit from a 3% Employer pension contribution, access to Employee Assistance Programme (Health Assured) and office closure between Christmas and New Years (amounting to 3 days bonus annual leave).

If you’re a passionate, proactive relationship-builder who wants to make a real difference to older people’s lives, we’d love to hear from you!

The role is permanent and open to candidates looking for either a full or part time role.

If you think you could be the right person to fulfil the exciting responsibilities of this role, then get in touch today! Contact Charlie, Leanne or Jen from Charity Horizons for more information, or follow this link to apply for the role.

Please note: If you would like to submit an application or express your interest in an alternative format, such as audio or video upload, please contact either Charlie or Leanne who will be happy to advise on this.

Please also be aware that we use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way.

Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition and pregnancy.

Do you have hands-on accounting experience and finance systems knowledge? Are you available to start immediately (Monday 24 November)?

Join our Finance team and play a key role in keeping everything running smoothly! You’ll support both Accounts Payable and Receivable, ensuring accurate processing of income and expenses, maintaining ledgers, and helping budget holders with their queries.

Contract

• £29,500 - £32,000 per annum plus benefits
• Full time (35hrs per week) 
• Fixed Term Contract (6 months)
• Hybrid working with link to Ewell office
• We are passionate about flexible working, talk to us about your preferences 

What you’ll do 

• Process income and donations quickly and accurately.
• Manage invoices, purchase orders, receipts, and payments.
• Prepare journals and recode income.
• Assist with month-end reporting.
• Respond to budget holder queries.

What you’ll bring

• Solid accounting experience and finance system skills.
• Sharp attention to detail and strong Excel knowledge.
• Ability to work under pressure and meet deadlines.​
• Business Central experience/CRM experience desirable.

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Why Samaritans?

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At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.

We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.

You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.

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For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available below. You can also visit our careers website to access this.

We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.​

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Apply now

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Please note that we are seeking candidates who are available to start on Monday 24 November.

If this sounds like the opportunity for you, please apply. You will be asked to answer some short application questions and to upload your CV.

We kindly ask that you don’t rely on AI tools for your application answers, or to generate interview answers. We want to see your own unique ideas and writing skills. We want your application to stand out from the rest and showcase your own strengths.​

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Applications will close on Thursday 20 November. We will hold telephone interviews on Friday 21 November.

The Woodland Trust is looking for a Supporter Journey Marketing Executive to enhance our supporter journeys alongside the launch of our new CRM system.

The Role: 
•    You’ll support the implementation and roll-out of our new CRM system and ensure supporter journey requirements are mapped and embedded.
•    You’ll collaborate across departments to deliver tailored supporter journeys and communications
•    You’ll assist in designing, mapping and improving supporter experiences.
•    You’ll report and analyse data and insights to segment audiences and personalise supporter interactions.
•    You’ll develop campaign and journey documentation.
•    You’ll monitor performance, identify improvements and report to stakeholder on supporter journeys.
•    You’ll provide support in campaign deliver, including content setup, testing and scheduling.
•    This role is a 9 Month Fixed Term Contract.
•    This role includes a mix of working from home and at our main office in Grantham, Lincolnshire. Visits to Grantham would be required no more than once a month on average. 

The Candidate: 
•    You have an enthusiasm for the environment and share our core values-Grow Together, Explore, Focus and Make it Count.
We are looking for candidates who have the following:
•    Worked in marketing, supporter engagement or customer experience roles.
•    Experience of CRM systems and an understanding of their role in managing supporter relationships.
•    Desired knowledge of supporter engagement and retention strategies.
•    Strong communication skills with the ability to collaborate across projects with multiple stakeholders.
•    Desired knowledge of journey mapping tools and/or marketing automation platforms
•    Experience interpreting data and applying insights.
•    Strong organisational and prioritisation skills with the ability to handle a busy workload with competing priorities.

Benefits & Wellbeing: Joining our team means you'll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:
•    Enhanced Employer Pension
•    Life Assurance
•    Flexible & Hybrid Working Options
•    Generous Annual Leave - 25 days + bank holidays (pro rata for part time) 
•    Buy and Sell Annual Leave
•    Enhanced Parental Pay
•    Employee Assistance Programme

About Us: The Woodland Trust is the UK's leading woodland conservation charity and is dedicated to creating a world where trees and woods thrive for both people and nature. Our mission involves engaging and inspiring individuals to contribute toward tackling the nature and climate crisis through the protection, restoration, and creation of essential woodland habitats.

Commitment to Diversity & Inclusion: To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees. 
People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply.
Please contact us to discuss any additional support or adjustments you may need to complete your application. 

Application Advice: For fairness we keep our candidates’ personal details hidden from the hiring managers, we do not ask for your CV at application stage. Make sure that you answer the Application Questions to show your relevant skills and passion for the role.
Even if you don't meet every requirement of the role, we would encourage you to apply. 

Acceptable Use Policy - Artificial Intelligence (AI)
We understand that candidates may choose to use AI tools to support their job applications-for example, to help structure or edit written responses. We welcome the use of AI in this way, particularly where it helps improve accessibility, such as for neurodivergent applicants. However, we ask that any information submitted reflects your own experience, skills and understanding. During interviews, candidates are expected to respond independently without the use of AI tools.

Apply Now: If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete.

Interviews will be held via Microsoft Teams 15th December 2025.

NoFit State Circus is looking for a motivated, ambitious and organised Development Manager with a genuine passion for the arts and the work we do.

You must be excellent at building and nurturing relationships, able to think long term and strategically, and adapt to various needs of the ever-changing world around us. 

NoFit State is the UK’s largest contemporary circus company, and every year we engage with 120,000-150,000 people of all ages and backgrounds from across Wales, the UK and the world.  We have exciting plans ahead – you and our supporters are integral to making them a success, there’s never been a better time to join us and be part of it.

As Development manager -

• you are managing and nurturing relationships with our supporters and funders, including ACW and ACE, building meaningful connections and rapport.
• you are developing and implementing the company’s development and fundraising strategies across multiple streams.
• you are working with colleagues to dynamically develop our work and seek new prospects, adapting creatively and responsively.
• you are delivering compelling cases for support which meet both the company’s and funders’ purpose, interests, and needs.
• you are managing fund budgets, and collecting and collating data for reporting, including impact reports.
• you are planning, managing and delivering a programme of development events and representing NoFit State at public events and opportunities in the UK and internationally.
• you will be making a real difference to people’s lives and how we hold our place in the world.

Please visit our website to find out more.

Working hours: Full time

Salary: £30,000 – £37,500 per annum

Location: Cardiff

Closing date for applications: 3pm, Monday 24 November 2025

Indicative start date: As soon as possible

Please let us know if you need us to make any adjustments during the application or recruitment process and we’ll be happy to support you.

NoFit State is an Equal Opportunities employer and welcomes applications from all sections of the community. Disabled, D/deaf and neurodiverse people, those from Black, Asian and Ethnically Diverse backgrounds and people under 30 are currently under-represented in our team so we particularly encourage applications from people in these groups.

Villiers Park's vision is a future where every young person has the opportunity to realise their full potential. Yet for too many, this is limited by economic, social and personal barriers not of their making. As a national social mobility charity, we exist to change that. 

We deliver targeted programmes in areas of socio-economic deprivation and inequality across the country. We have five hubs, in Hastings and Bexhill, Swindon, Tyneside, Norwich and Cambridgeshire, and reach over 2,500 young people every year.

We recently developed our 2025-30 strategy, which aims to deepen our impact and double our reach over the next five years. A new fundraising strategy and campaign, Beyond Barriers, will be launched to secure the funds to help us realise our goals and make a positive and lasting impact on the lives of more young people nationwide.

The Fundraising Operations and Data Manager is a newly created role in our Fundraising team. They will be responsible for managing the charity’s CRM (Salesforce) and working with colleagues across the team, and wider organisation, to ensure the smooth operational delivery of fundraising processes and activities.

The Fundraising Operations and Data Manager will provide data and donor insights to help identify trends and opportunities that contribute to shaping fundraising campaigns and enhance our stewardship. 

Key responsibilities include:

• Be responsible for the overall management of the Salesforce CRM system, ensuring accurate and up-to-date data entry. This includes processing donations, pipeline updates and managing data imports, exports and migrations to support fundraising activities.
• Create reports and dashboards to enable accurate and timely reporting.
• Identify opportunities for improvement and automation, collaborating with colleagues across the organisation to ensure the smooth operation and optimal use of the CRM.
• Work closely with the Head of Fundraising and Finance Manager to ensure that all donations are thanked in a timely manner and recorded correctly.
• Manage pledge payment tracking and reminders and follow-up processes for multi-year donations. Ensure that data management is carried out in accordance with GDPR and PECR, Villiers Park’s data protection and privacy notices, and the Fundraising Code of Practice. 
• Act as the point person for all prospect research activities, liaising with third party providers and ensuring adherence to data protection requirements and best practice at all times.
• Oversee the recognition framework and stewardship of current supporters, managing a sustainable and creative stewardship programme that engages supporters with our work.
• Create templates and systems that enhance cultivation and stewardship. 
• Generate mailing lists for fundraising and communications, which respond to a range of motivations to give and engagement with the charity. 
• Oversee and deliver operational efficiencies in our fundraising processes, for example, with payment providers and events.
• Any other duties as reasonably requested.

IT & Data Support

Location: London (Hybrid – minimum 3 days onsite at Head Office)
Team: Finance & Operations
Reports to: Head of Technology & Data
Salary: Circa £34k

About us

BVA is the largest membership community for the veterinary profession in the UK, we champion, support, and empower more than 19,000 vets of all ages, stages, and disciplines.

The Role

 We are seeking an enthusiastic and proactive IT & Data Support professional to join our team. In this pivotal role, you will:

• Be the first point of contact for staff technology queries (hardware, software, connectivity, CRM, Microsoft 365, etc.).
• Troubleshoot and resolve straightforward issues; escalate complex cases to suppliers or the Head of Technology & Data.
• Log and monitor support cases with third-party suppliers, ensuring timely resolution.
• Support the day-to-day operation of our CRM system, assisting with user queries, data issues, and development needs.
• Assist colleagues across the organisation with CRM queries, data and reporting requests, and member data analysis.
• Develop, maintain, and run routine reports to support business activities, ensuring data accuracy and consistency.
• Work with the Head of Technology & Data to build dashboards and reports (Power BI or equivalent) to monitor KPIs and member engagement.
• Provide informal training, knowledge-sharing sessions, and guidance materials to help colleagues make the best use of technology and data.
• Maintain accurate records of issues, resolutions, and supplier interactions to build organisational knowledge.
• Support compliance with data protection and IT security practices.
• Contribute to documentation of processes, FAQs, and how-to guides for internal use.

Essential:

• Good working knowledge of Microsoft 365 administration (Outlook, Teams, Word, Excel, SharePoint).
• Experience working with CRM systems and handling data queries.
• Strong analytical skills with the ability to produce accurate reports and interpret data.
• Excellent communication skills, able to explain technical and data concepts clearly to non-technical colleagues.
• Strong organisational skills and attention to detail.
• Ability to prioritise and manage multiple workstreams.
• Customer-service orientation with a problem-solving mindset.

Desirable:

• Knowledge of data structures, relational databases, and reporting best practice.
• Experience with Microsoft Dynamics CRM.
• Experience with Power BI (or similar reporting/visualisation tools).
• Knowledge of IT security and data protection best practice.
• Familiarity with working alongside external suppliers or IT service providers.

 
Why Join Us?

• Work closely with a supportive Head of Technology & Data and cross-functional teams.
• Opportunity to innovate and propose new ideas to improve technology processes.
• Stay up to date with the latest developments in IT and data, and help shape our future.

How to apply

Please submit your CV along with a cover letter that clearly demonstrates how you meet the job description and person specification. 
 

Closing and interview dates

· Closing date is 9am on Tuesday 18 November

· First interviews will be remotely during the week commencing 24 November

· Second interviews will be held in person on Thursday 4 December 2025.
 

BVA is strongly committed to equality, diversity and inclusion, and we encourage applications from all sectors of society. We would particularly welcome applications from under-represented groups within the not-for-profit/membership sector.

No agencies please.

We’re looking for a Membership Development Manager to lead our recruitment and retention work at the RCR, building global partnerships, leading on campaigns, and using insight and data to drive engagement and growth.

This is a key role at the heart of our membership strategy, leading a small, motivated team to grow and strengthen our global community of members and Fellows. You’ll combine creativity with analytical thinking to develop campaigns, partnerships and propositions that demonstrate the value of membership and keep our community connected and thriving.

What you’ll do

• Lead our global and UK membership recruitment and retention campaigns to meet ambitious growth targets.
• Develop and deliver a clear and compelling membership proposition that evolves with our members’ needs.
• Build and manage partnerships with global societies, universities and professional bodies.
• Use data and insight to identify opportunities, trends and challenges across the membership base.
• Oversee the use of CRM systems and insight tools to inform strategic decisions and support engagement.
• Lead a small team, ensuring clear direction, motivation and professional development.
• Represent the RCR at global events and conferences, maximising opportunities for engagement and partnership.

What you’ll need

• Proven experience in delivering membership recruitment and retention campaigns, ideally on a global scale.
• Strong leadership and team management skills, with a collaborative approach.
• Excellent communication and relationship-building abilities.
• Experience using data and CRM systems to drive strategy and evaluate success.
• A proactive, creative and analytical mindset with the confidence to test and learn.
• Commitment to equality, diversity and the values of the RCR.

The Sales and Insights Manager leads on the management and development of the CRM database and ticketing system (Tessitura). They are responsible for reporting and in-depth analysis of sales and data with the aim of better understanding our audience and delivering creative, data led, and results driven marketing campaigns.

Application deadline: 12PM, Monday 24th November 2025
Interviews will take place: The week commencing 1st December 2025
Second Round Interviews will take place: The week commencing 8th December 2025

The Marketing & Communications team is crucial to the success of the Almeida’s ambitious vision and the strategic priorities for the team include:

• Build and manage the brand of the Almeida Theatre across London, the UK and internationally.
• Take a strategic and data first approach to marketing and promoting the Almeida and its work in order to deliver income targets in excess of £3 million in ticket sales each year.
• Build and diversify the audience who experience our artistic programme and increase engagement levels among those currently least engaged in arts and culture.
• Engage with a significantly bigger audience than current ticket purchasers, curating a cultural conversation predominantly through the creation and distribution of digital content.
• Develop a segmentation strategy for audiences based on insights from our CRM system (Tessitura).
• Generate additional income from growth of the Almeida Membership and the promotion of auxiliary sales.

Key Responsibilities:
CRM:

• Lead on management of Almeida’s central CRM database, Tessitura, and act as principal point of contact with Tessitura for all system maintenance, development, and upgrades.
• Work closely with the Marketing and Development teams to maximise the use of our CRM systems and ensure they are fit for purpose and align with the goals of the organisation.
• Ensure the CRM provides an effective sales funnel and is an efficient sales process.
• Work with the Box Office Manager to set up on-sales for new productions and events.
• Update the information and content in TNEW (online booking system), working Box Office Manager to ensure a smooth sales path.
• Work with the Development team to enhance our insight into current and prospective supporters. In particular, working to support Membership recruitment and retention, to encourage donations.
• Work with the Marketing Manager to produce audience segmentation strategies.
• Help troubleshoot queries or issues, related to Tessitura filtering those that cannot be resolved internally through to the Tessitura support.
• Provide support to all of the key departments within the Almeida which generate and use data, including set up of users, and provide training as required.
• Be a key part of the Almeida’s GDPR team ensuring all our data collection and processing complies with all current and future data protection legislation.

Sales, Insights and Data:

• Compile and deliver sales reports and analysis to relevant departments across the organisation, including senior and executive leadership, tailoring reports to suit a range of requirements.
• Monitor ticket inventory and introduce strategies for managing ticket holds.
• Provide up-to-date data analysis and reporting on marketing activities to help improve the effectiveness of campaigns.
• Use sales data analysis to advise the Director of Marketing and Communications on ticket pricing strategies.
• Manage our digital audience survey (Survey Monkey) and Arts Council data collection platform (Illuminate), collating and reporting on the results and evaluation of campaigns and audiences.
• Help guide the Almeida’s audience development strategy through customer research and data analysis relating to existing and new audiences.
• Support other departments with data collection and analysis.

Other duties:

• Be jointly responsible for the accuracy of all marketing communications, maintaining the theatre brand at all times, and advocating for this across the organisation.
• Support the Marketing Manager with digital advertising.
• Help to develop and deliver marketing strategies to increase income from auxiliary sales such as merchandise and Almeida Café & Bar.

Person Specification

• Enthusiasm for theatre and the work of the Almeida.
• Significant experience of CRM and ticketing systems, ideally Tessitura.
• Digitally and technologically fluent, with understanding of relevant software and systems.
• Knowledge of in-depth ticketing data-analysis and reporting techniques.
• Highly numerate, with an interest in data and statistics.
• Experience of driving forward key audience development objectives.
• Strong attention to detail.
• A creative thinker, problem solver and confident decision maker.
• Excellent verbal and written communications skills.
• Ability and confidence in managing relationships with both internal and external stakeholders.

Equality, Diversity and Inclusion
We want to create and sustain a productive, diverse and inclusive working environment. We ask everyone who works with us to champion this ambition and embed it in their day-to-day work being at the heart of our Actions for change: Equality, Diversity and Inclusion Policy and monitored through our Action Plan.

Environmental Sustainability
We aim to be an environmentally sustainable organisation and ask that our all our teams work to support this. In doing so we are seeking to promote efficient and sustainable practices that create
minimal impact. This is outlined in our Environmental Sustainability Policy and tracked in our annual action plan.

Remuneration and Hours:
Salary: £41,000 per annum
Holiday: 25 days per annum
Probationary period: 3 months
Notice period: 3 months
Pension: As part of auto-enrolment you may be eligible for NOW pension. The Almeida contributes 3% of basic salary to a stakeholder pension scheme (Scottish Widows), following 6 months’ service and successful probationary period.
Other Benefits: theatre ticket subsidy scheme, season ticket loan, theatre tickets, staff discount in the Almeida bar and other local amenities.
Location: This position is based at the Almeida’s administration offices at 108 Upper Street, London N1 1QN. There will also be the opportunity to work remotely.

For a job description and details of how to apply please visit our website.

Are you a strong marketer who can help us achieve our vision of making legacy giving a social norm across the UK?

At Remember A Charity, we're looking for a marketer with exceptional communication and planning skills, who will be inspired by the opportunity to play this key role in a small but dynamic team.

Remember A Charity (part of the Chartered Institute of Fundraising)

Hours: Full Time (35 hours per week). Requirement to work outside of regular office hours occasionally, as required, with time off in lieu.

Key benefits:

• Leave: 25 days per year (rising to 30 with service) + bank holidays.
• Pension scheme: After probation ends, we offer up to 7.5% employers’ contribution to our stakeholder pension scheme.
• Enhanced sick pay from day one.
• Great work/life balance through flexible and remote-first working.
• We also focus on staff wellbeing, training and development and support you with your volunteering.
• See our benefits list for all other details

Location: This is predominantly a home-based role, coming into the office in Bermondsey, London 1 day per week. Occasional travel will be required to scheduled meetings/training/events.

The Chartered Institute is proud to be an equal-opportunity employer committed to a diverse and inclusive workplace where we can all be ourselves and succeed on merit. We particularly welcome applications from those who are significantly underrepresented in our sector, such as Black, Asian, people of colour, or from a specific minoritised ethnicity, neurodivergent, oppressed, or marginalised individuals or groups.

About us

Remember A Charity

Remember A Charity is a vibrant behaviour change campaign that aims to inspire the public to leave a charitable gift in their Will. Working collaboratively, the campaign’s mission is to do what no organisation can do alone, growing the legacy market and normalising charitable gifts in Wills.

Why grow legacy giving? Charitable gifts in Wills are one of the largest sources of voluntary income in the UK, raising £4.5 billion for good causes each year. As such, it’s a crucial source of income for thousands of charities, particularly in the current economic climate.

Established in 2000, Remember A Charity now represents almost 200 member charities, who work together to drive change through inspiring consumer campaigns, strategic partnerships with solicitors, Will-writers and professional advisers, and by lobbying government to enhance the wider legacy giving environment. The consortium encompasses a diverse range of charities, giving them the platform, resources and guidance to maximise their legacy fundraising. Remember A Charity works all year round to promote legacy giving, also running Remember A Charity Week each September as a central focal point for public awareness activity.

Our four key strategic pillars are:

• Inspiring the UK public to leave a charitable legacy
• Embedding legacy giving across Will-writing and estate planning
• Influencing government & decision-makers to protect and nurture the future of charitable legacies
• Equipping & enabling our members to maximise their legacy fundraising

Remember A Charity is part of the Chartered Institute of Fundraising and our goals align with its strategic priority of growing charitable giving.

Chartered Institute of Fundraising (CIOF)

The Chartered Institute of Fundraising is the UK's professional membership body for fundraisers, championing excellence, providing professional development and education, and fostering connections across the sector. We've launched a new ten-year strategy to tackle critical challenges like diminishing income, increasing demand for services, and issues such as fundraiser burnout and lack of investment that are impacting charities nationwide. We believe that every fundraiser should feel valued and nurtured.

This strategy focuses on four key pillars with clear five and ten-year targets: attracting, retaining, and nurturing fundraising talent to combat the "revolving door"; reframing the narrative to change perceptions of fundraising and drive investment; driving excellent fundraising practice, setting standards, ethics and guidance to build public trust; and fostering a culture that inspires more people to give to reverse declining donor numbers. Our ultimate aim is to double our impact in a decade, ensuring a sustainable future for both fundraisers and charities.

Role Background

This is a unique opportunity to use your creativity and marketing expertise to help charities across the UK grow their legacy giving and increase their resilience for the years ahead. The Marketing Manager will work within a small and talented staff team at Remember A Charity to expand its reach, grow its network and build engagement among its key audiences: charities, professional advisers and the giving public. The priorities for the Marketing Manager are to develop and deliver a marketing and communications plan in line with the campaign strategy.

Reporting Structure

Reports to: Lucinda Frostick, Director of Remember A Charity

Job Description

Job purpose: To lead and develop Remember A Charity’s marketing and communications programme, in line with our core mission of making legacy giving a social norm. This core focus of the role is on growing and engaging our audiences across the charity sector (members and non-members) and professional adviser communities (solicitors, Will-writers, wealth advisers).

The Marketing Manager will also contribute to the development of our consumer PR, marketing and digital programmes, led by the Director and Digital Communications Manager respectively.

This role would suit a confident and creative individual who is enthused by the opportunity of helping charities across the UK to grow and develop their long-term income. The successful candidate will work closely with the campaign’s members, professional advisers and, of course, colleagues within Remember A Charity and the wider CIOF.

Key Accountabilities:

• Lead the planning, delivery, and evaluation of marketing activities targeting charity sector and professional adviser audiences, aligned with organisational strategy and KPIs.
• Develop and deliver communications for charity members and Campaign Supporters.
• Collaborate with internal colleagues and external agencies to support the execution of consumer-facing marketing and PR campaigns.
• Create compelling assets and resources to support recruitment, engagement, and retention of members and professional partners.
• Ensure external communications and creative outputs are consistent with the Remember A Charity brand.
• Represent the organisation, exhibiting and/or presenting at relevant events or meetings.

​Responsibilities by area:

Charity sector

• Creation of promotional assets to support member acquisition and retention.
• Plan and deliver a dynamic member comms programme, including e-bulletins, impact reports and others.
• Help colleagues to coordinate and present at select member events.
• Manage sector-facing social media accounts (LinkedIn, X, and Bluesky).
• Support the Director with sector-facing editorial content.
• Gather and showcase member testimonials and case studies.
• Develop and promote guidance and resources to help members maximise their legacy fundraising.
• Enhance and develop the members’ area of the website, ensuring content is up to date and relevant.

Professional Advisers

• Responsibility for the marketing budget for professional advisers.
• Planning and delivery of marketing activity to grow our professional adviser network and maximise our impact, in line with our KPIs.
• Manage and grow the Campaign Supporter scheme for solicitors and Will-writers, delivering engaging communications and digital content that keeps charitable giving front of mind.
• Promote the importance of referencing the charitable option during Will-writing to professional advisers through events, direct marketing, social media, and advertising.
• Coordinate the campaign’s Legal Sector Advisory Group, organising quarterly meetings and fostering strong relationships with key stakeholders.
• Identify and pursue opportunities to engage wider professional audiences and influential groups within and beyond the legal sector, including but not limited to, wealth managers, Will-writing software providers, local government, regulatory and trade bodies (e.g. CILEX, CLC, NALP).
• Collaborate with CPD content providers to deliver training programmes on charitable Will-writing.
• Coordinate quarterly webinars for professional advisers on relevant Will-writing topics, working with internal and external partners.
• Create materials and promotional assets for professional advisers and campaign partners to equip them to advocate for legacies.

Consumers

• Contribute to the planning and delivery of consumer marketing and PR activity.
• Support members in making best use of the consumer-facing assets provided for them to use during Remember A Charity Week and beyond.
• Equip Campaign Supporters and Will-writing partners with resources to promote legacy giving during Remember A Charity Week and beyond.

All

• Collaborate with the team to review campaign activity and success measures against KPIs.
• Maintain and update website content for charity and professional adviser audiences.
• Uphold brand consistency across all external communications and creative outputs.

About You

Experience & Skills

• Experience of planning and delivering successful marketing programmes.
• Knowledge of the UK charity sector and/or legal market.
• Experience working in a customer-facing environment or dealing with a wide range of members and stakeholders.
• Effective presentation and networking skills.
• Familiarity updating webpages and using simple web-based design / delivery tools such as Canva and Mailchimp.
• Computer literacy (Word, Excel, PowerPoint etc.) and experience of using a CRM system,
• Budget management preferable but not essential

Attributes

• Confident and clear communicator, with strong writing skills and a creative solutions-driven approach.
• Excellent organisational skills, including the ability to work independently and prioritise, managing time effectively.
• Team player, but also a confident self-starter, able to work independently when necessary.
• A positive attitude, with the ability to keep calm when managing multiple projects.

Reflecting the CIOF’s values

Passionate: Takes immense pride in their work and is driven by a strong desire to achieve success for our mission.

Professional: Consistently champions and upholds the highest standards, operating with unwavering integrity and ethical conduct.

Enabling: Proactively supports others, feels empowered to take ownership, identifies effective solutions, makes sound decisions, and collaborates seamlessly across teams.

Enterprising: Demonstrates an openness to explore new solutions and is deeply committed to excelling in all areas of their work.

Respectful: Acts with honesty and fairness, consistently treating all individuals with consideration, dignity, and respect.

Circumstances

• Based in the UK.
• Able to work/travel outside office hours on occasions (i.e. attending conferences and meetings).

If you would like to discuss access requirements or have any questions about the role, please contact us directly.

Location: Home-based with regular travel to the Guildford office
Job Type: Full-time, 37.5 hours per week
Contract Type: Permanent
Salary: £27,646 to £30,718 per annum
Benefits: 27 days holiday bank holidays (pro rata for part time roles), perk scheme access, life assurance, paid compassionate leave, enhanced sick pay, Cycling UK membership plus many more staff benefits.

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Explore the attached job description for full details on this exciting opportunity. Complete the application form expressing why you are the right candidate for this opening. Focus on gearing your supporting statement to exemplify how your skills and experience match the requirements of the role, directly referring to the person specification. This enables the selection panel to assess your relative strengths against the specified criteria.

This role is home based with expected travel to London and Guildford.

Applications close at 9:00am on the closing date shown

You may also have experience in the following: CRM Specialist, CRM Administrator, Business Systems Analyst, Digital Systems Developer, Technical Support Engineer, Application Support Analyst, Systems Developer, Data Developer, IT Developer, etc.

REF-224 879