He relationships manager jobs
Salary: £50,076 per annum, rising to £52,711 after 12 months in London (or £45,760 per annum rising to £48,396 after 12 months outside of London).
Hours: Full-time (35 hours per week) and job share applications are also welcomed.
Contract: Permanent
Location: Home based, or office based at Society Building, 8 All Saints Street, London N1, in line with NCVO’s flexible working policy or home working policy.
Closing date: Friday 26 September 2025 at 08.00
Shortlisting date: Thursday 2 October 2025
Interviews: Tuesday 7 October 2025
About NCVO
We are the charities charity. For over 100 years, NCVO has stood shoulder to shoulder with communities, championing and celebrating voluntary action.
Our membership is made up of over 17,000 voluntary organisations across England, from small, grassroots community groups and social enterprises, to large, far-reaching charities.
We believe that communities are strengthened by voluntary action. We therefore want charities to thrive and be empowered to deliver for people and communities.
About the Voice & Impact directorate
This role sits within the Voice & Impact directorate; a team focused on amplifying the voices of charities in civil society and making positive change for the future. V&I comprises NCVO’s policy and public affairs team; communications, campaigns and marketing team; digital content team and membership and engagement team.
About the Membership & Engagement team
Membership and Engagement is a newly evolved team that exists to grow, connect and convene NCVO’s membership. The team acquires roughly 1,400 new members a year and offers care and support to retain 90% of its current 17K members.
About the role
With over 17,000 members across the voluntary sector, NCVO is proud to support and represent charities and volunteers of every size and shape. The role is central to ensuring our members feel valued, supported and part of a vibrant community.
The Membership Manager will
- Lead and develop the membership team, fostering a collaborative and inclusive culture that brings out the best in people.
- Deliver and evolve our membership offer so that it remains high-quality, relevant and accessible to diverse organisations.
- Drive growth and retention, using data insight, CRM tools and strong relationship management to meet ambitious income targets.
- Ensure member receive outstanding service and that their voices are at the heart of NCVO’s work.
The ideal Membership Manager is an experienced people manager and membership professional with a track record in leading membership strategy, engagement and retention. They will bring excellent interpersonal and influencing skills, confidence in managing budgets and a deep understanding of the voluntary sector.
Equality, diversity and inclusion
NCVO is fully committed to equity, diversity and inclusion in our sector. We want this to be reflected in the diversity of the people who work for us and we welcome applications from people from all backgrounds and identities. We particularly welcome applications from under-represented groups in the voluntary sector and those with diverse, lived experience. As part of our commitment to employing disabled people, all disabled candidates who meet the minimum requirement for all competencies on the person specification will be guaranteed an interview.
If you have access needs or require reasonable adjustments as part of the recruitment process, please let us know. Shortlisted candidates will be asked to complete a pre-interview task and will have one week to complete the exercise. Interview questions will be shared in advance.
NCVO is an equal opportunities employer and we welcome applications from everyone. Charity No. 225922.
If you have any queries regarding our vacancies or experience any issues downloading or submitting your application form, please email us.
Benefits for NCVO employees
NCVO offers attractive benefits including:
- 25 days’ annual leave (for full time staff and pro-rata for part-time staff) and office closure between 25 December and 1 January inclusive. After three years' service annual holiday increases to 27 days, and after five years to 30 days, (pro rata for part time staff)
- the option to purchase or sell up to five more days each year
- five days’ volunteering leave (pro rata for part-time staff)
- 2.5 extra ‘wellbeing’ days off during the year
- enhanced pay for maternity/adoption leave
- subsidised gym membership
- season ticket loan
- flexible working, including opportunities to work from home/off site
- monthly homeworking allowance for permanent homeworkers
- monthly office worker allowance for those who have to work from the office on a daily basis
- generous employer pension contribution of up to 8.5% of salary, into our stakeholder pension scheme (linked to employee contribution)
- training and development opportunities
- the opportunity to join Hospital Saturday Fund health cash plan for free at the basic level of cover, or at a reduced rate for other levels of cover
- 24-hour free and confidential employee assistance programme
We are located a short walk from London King’s Cross station in a modern accessible building, overlooking Regent’s canal.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Ref 7161
Closing Date: 24 September 2025
Save the Children UK has an opportunity for a Portfolio Manager to manage our West and Central Africa (WCA) portfolio within the Global Impact group from January 2026 for 12 months. In this pivotal role, you'll oversee a diverse range of programmes and partnerships across the region, ensuring they are well-managed, strategically aligned, and delivering lasting impact for children and communities.
Working closely with Country Offices, donors, and internal colleagues, you'll manage risk, drive performance, and capture learning that shapes future portfolio opportunities. Success in this role will require strong portfolio management expertise, excellent relationship-building skills, and fluency in both English and French to engage effectively across the region. Above all, you'll bring a commitment to ensuring children everywhere can survive, learn and thrive.
Please Note: Even if this fixed-term WCA role isn't quite the right fit, we welcome you to submit your CV to be considered for other upcoming Portfolio Manager opportunities across Save the Children UK, including positions overseeing Portfolio's in regions such as the Middle East or East Africa that do not require French.
About Us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.
About the Team
The Portfolio & Risk Team manages the SCUK International Restricted Portfolio, supporting Country Offices and local partners in achieving strategic goals. They collaborate closely with Country Offices and other members, offering expertise in programme management, donor compliance, and risk management. Their responsibilities include ensuring compliance, quality assurance, and addressing sensitive issues such as fraud, safeguarding, and safety/security concerns. The team also ensures that learning from the portfolio informs future partnership and portfolio opportunities.
Key Accountabilities
The Portfolio Manager for West and Central Africa (WCA) is responsible for overseeing the successful implementation of Save the Children UK's portfolio across multiple Country Offices in the region. This includes providing direct management support to Country Offices, ensuring compliance with donor requirements, and supporting the effective delivery of programmes and partnerships. Working with a high degree of autonomy, the postholder will lead on managing risks, issues and challenges specific to the WCA portfolio and escalate as necessary to senior colleagues.
The role works closely with the Senior Portfolio Manager for WCA and the Regional Portfolio Lead to ensure regional priorities are supported and delivered. This includes contributing to the effective development and implementation of regional and strategic partnerships, identifying and addressing systemic risks and issues across WCA, and capturing lessons learned to inform future portfolio development opportunities. The Portfolio Manager will also collaborate with colleagues across Partnership Engagement and Portfolio Development to strengthen new partnership opportunities in the region.
In this role, you will:
• Manage the delivery of Save the Children UK's (SCUK) portfolio by overseeing grant and contract management, ensuring compliance with donor requirements, and supporting Country Offices (COs) in achieving program deliverables and managing risks and issues.
• Provide oversight of risk management and portfolio performance, making informed decisions on issues, ensuring key performance indicators are met, and escalating concerns when required.
• Support portfolio development efforts, identifying new funding opportunities with COs, and maintaining up-to-date award and information systems.
• Monitor portfolio performance across designated regions, or other regions when resourcing help is requested, evaluating progress, ensuring adherence to SCUK policies, and ensuring compliance with donor and partner requirements, making adjustments where necessary to ensure success and sustainability.
• Develop and maintain strong relationships with key staff in Country Offices, offering operational support as needed to ensure quality programming and donor compliance.
• Work to ensure Country Office priorities drive SCUK support for programming, while fostering collaboration across relevant SCUK teams.
• Oversee relevant research projects, ensuring compliance with donor requirements and quality standards, and managing associated risks. Ensure quality assurance processes are completed for research projects, resulting in the right product for the right audiences and adherence to research ethics. Explore solutions for efficient management and synthesis of evidence and learning from SCUK-supported and external research to feed into future partnerships and portfolio design.
• Ensure continuous improvement by facilitating the sharing of lessons learned, best practices, and success stories to inform future portfolio and partnership development efforts and capture knowledge management across the SCUK portfolio.
• Support in identifying new funding opportunities, as follow on from existing awards and/or as part of the day-to-day interaction with donors and that this will be included in the central pipeline management. As directed by the Head of Portfolio Development, this role may be asked to support on proposal development as necessary.
About You
We are looking for someone with the following experience, competencies and skills:
• Project and Portfolio Management: Experience in managing portfolios across multiple Country Offices, with knowledge of donor compliance requirements and the proven experience of ensuring a portfolio of work is delivered on time, within scope, and in alignment with donor requirements and agreed outcomes.
• Risk Management and Mitigation: Proficiency in identifying, assessing, and addressing risks at both the portfolio and project levels, ensuring that strategies are in place to minimise or resolve potential issues.
• Stakeholder and Donor Relationship Management: Strong ability to develop and manage successful relationships with donors, strategic partners, and Country Offices, ensuring effective communication and alignment with organisational priorities.
• Monitoring, Evaluation, and Reporting: Skilled in overseeing the collection and analysis of data for portfolio performance, as well as financial management and ensuring effective monitoring and reporting to internal and external stakeholders.
• Knowledge Sharing: Ability to facilitate the sharing of best practices and lessons learned to enhance future portfolio management and development opportunities.
• Management Skills: Ability to manage a diverse portfolio, to ensure the portfolio's success across various regions and partnerships.
• Communication and Relationship Management: Proven ability to work effectively in a team and build strong relationships with colleagues from different organisations, functions, and cultures. This includes excellent communication skills for engaging with multiple stakeholders, including Country Offices, donors, and internal teams, ensuring clear and effective dissemination of information and fostering collaboration.
• Problem-Solving and Analytical Skills: Good attention to detail with the ability to identify risks, assess potential issues, and develop solutions that support successful portfolio delivery and overcome challenges across different contexts.
• Technical Expertise: A good understanding of program management, international development, and donor relations.
• Language Skills: Fluency in French (essential) and English.
Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.
Location & Ways of Working:
The majority of our roles can be performed remotely in the UK, but at times you will be required to come to your contracted office (usually between 2–4 days per month, depending on the needs of your role, team, or service). For many roles, this is likely to be the minimum required to deliver impact.
This will be discussed and agreed with your manager / team and we encourage candidates to discuss our ways of working in more detail at interview stage.
Please note: travel costs to your contracted office will be at your own expense.
Flexible Working - We are happy to discuss flexible working options at interview.
Commitment to Diversity & Inclusion:
Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think.
We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About Hospitality Action
Hospitality Action is the hospitality industry’s benevolent charity, supporting industry workers who have fallen upon hard times. Hospitality employees are a vibrant and diverse group that work tirelessly behind the scenes to facilitate many of our best memories, meals out with friends, parties, weddings and family gatherings. But the industry can be demanding, with long hours, high pressure environments and physically demanding work. In recent years we have seen an unprecedented increase in demand for our support, as hospitality businesses and employees struggle to cope with the ongoing cost of living crisis, and this demand shows no signs of slowing down.
Role Summary
The Grants & Advisory Caseworker will join a small, passionate team, dedicated to supporting individuals and families in financial need. You will process and assess grant applications, analyse financial and personal circumstances and make grant awards under your own delegated authority level, occasionally escalating to management and Trustees, where appropriate. Your empathetic approach and signposting expertise will empower applicants to access advice and guidance from internal and external resources, and ensure our support has a lasting impact on their situation.
Key Responsibilities
· Process a range of applications for assistance to help low-income families with grants towards essential needs. Analyse information against criteria, interpret financial information, liaise with other outside agencies and reach awards and recommendations on financial assistance.
· Monitor and respond to requests for assistance via telephone, email and post.
· Ensure all communications are personalised, reflective and demonstrate empathy and an understanding of individual circumstances.
· Maintain detailed and accurate case and financial records, logging data received, and actions taken in line with current policies and procedures.
· Draw on all available resources to offer support to beneficiaries, advise beneficiaries on possible benefit entitlements and signpost to other sources of support, where appropriate.
· Maintain confidentiality in all areas of the role in line with procedures and Data Protection legislation.
· Share in team related tasks including daily case prioritisation, first line assessment (triage), emergency applications and payments.
· Work with colleagues to foster a co-operative, flexible and team-focused environment.
· Any other duties that may be reasonably required from time to time.
Person Specification
Essential
- Previous casework experience in the charity or public sector
- Ability to manage a complex workload and adapt to changing priorities
- An organised methodical approach to work and time management
- Excellent written communication skills
- Caring and compassionate, with good listening skills
Desirable
- Experience in a Caseworker/Grants Officer role in a grant-making charity
- Up to date, working knowledge of State and local authority benefits
- Experience in day-to-day use of a CRM, or other client database
Job offers with HA include:
- Generous holiday allowance (standard 25 days + BHs), additional discretionary leave at between Christmas and New Year
- Stakeholder Pension scheme (with 10% employer contribution of gross salary)
- Auto enrolment onto HA’s bespoke employee assistance/wellness scheme (for access to mental health support, rewards and benefits - including retailer discounts)
- Death in-Service, Long-Term Illness or Disability scheme (life assurance of 4 times salary)
- Interest free Travel Loan scheme
- Expenses to cover standard eyesight/vision test
The client requests no contact from agencies or media sales.
We're looking for a Welfare Manager to take charge of the welfare journey for every dog in our centre. In this pivotal role, you will drive timely, compassionate decisions through expert behavioural and veterinary rehabilitation, ensuring each dog progresses toward their forever home.
What does this role do?
As a Welfare Manager you will:
- Lead, coach and develop a small team to deliver high-quality veterinary care and behaviour modification for dogs in our care.
- Act as a balanced advocate for both behavioural and veterinary needs to achieve the best outcomes for each dog.
- Oversee staff and volunteer training in behaviour and dog handling, ensuring all colleagues work within SOPs, legal, and health & safety guidelines.
- Develop and implement tailored behaviour modification plans for dogs with complex needs and monitor progress towards successful rehoming.
- Support professional development of Behaviour Officers, Dog Welfare Assistants, and Supervisors through mentoring, assessments, and workshops.
- Collaborate with internal teams and external partners to ensure consistent, informed behavioural support before, during, and after rehoming.
Could this be you?
As an accredited clinical dog behaviourist (CCAB, CAB) with extensive experience in canine behaviour and welfare; including behaviour modification, clinical assessment, and risk management, you will have proven expertise in safely handling and rehabilitating dogs across a range of breeds and behavioural profiles. With a strong track record of leading, developing, and managing high-performing teams, you will also be a skilled communicator, able to influence and engage a variety of audiences.
A little about us:
The Rehoming department is responsible for helping as many dogs as possible find their forever homes, whether they are cared for in our network of Rehoming Centres, in a foster home or by their current owner using the Home Stay scheme. We strive to achieve excellence in our rehoming processes and to ensure the highest standards of veterinary and behaviour care through our highly skilled teams. If you're passionate about animal welfare and have the leadership skills to make a real difference, we’d love to hear from you
About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.
Brain Research UK are seeking an Interim Finance Manager to oversee the finance function for 3-4 months.
About us
Brain Research UK (BRUK) funds world-class research to discover the causes, develop new treatments and improve the lives of all those who are affected by neurological conditions.
The brain is the most complex organ in our body. It weighs just 3lb, yet it controls our emotions, senses and actions. Every single one of them. It is how we process the world around us. So when it breaks down, we break down. It doesn’t have to be this way.
There are hundreds of neurological conditions. We fund the best research to discover the causes, develop new treatments and improve the lives of those affected. We inspire scientists and families to come together, side by side, stride by stride.
We are an agile organisation operating with a small staff base to deliver far reaching impact.
The role
Effective financial management is central to our strategy and operating model. The Finance Manager will be crucial in determining how we manage our finances, resources and operations whilst embedding a culture of financial efficiency and effective controls.
Reporting directly to the CEO, the Interim Finance Manager will lead on financial matters and be expected to provide critical financial information, insightful analysis and timely reporting to facilitate the growth of the Charity.
The role is standalone but working within a closeknit team. It with therefore have a degree of autonomy but will be expected to contribute to the wider development of the Charity. This is a pivotal appointment within the Charity and will provide some broad exposure to the Board and Investment Committee.
We are therefore seeking a dynamic qualified accountant who has had wide exposure to financial reporting and processes, preferably within a fundraising Charity. Being a financial ‘all rounder’, there is a real opportunity to contribute to the way the Charity operates by instilling sound financial operations and providing meaningful financial reporting. The role provides an opportunity to lead the finance function and will suit a progressive accountant looking for this kind of responsibility.
We would therefore be looking for an individual that has demonstrable experience in operating financial functions and has the personality to fit within a charity that works collaboratively.
The role covers a 3 to 4 month period commencing from late September. Early applications are encouraged so we can interview as soon as possible.
The client requests no contact from agencies or media sales.
Hearing Dogs for Deaf People – Partnership Account Manager (Payroll Giving)
Location: Options for role to be site-based (Buckinghamshire or East Yorkshire), hybrid or home-based contract with regular UK travel for partner meetings and events.
Salary: £50,000 per annum.
Contract: Permanent, full-time hours.
Hearing Dogs for Deaf People, whose mission is to see a time when no deaf person feels alone, is seeking a proactive and relationships-driven Partnerships Account Manager for managing and growing a portfolio of corporate partners.
Hearing Dogs for Deaf People has been creating life-changing partnerships between hearing dogs and deaf recipients since 1982. As well as acting as an ear to their partners and alerting them to sounds, the charity’s clever and expertly trained dogs help deaf people to live life with confidence and independence, whilst providing love, companionship and emotional support.
Following on from a strategic review, the charity is now looking to build a new Income Generation Directorate, to enable them to transform many more lives across the UK. This role will be critical to help Hearing Dogs reach their goals to diversify income, expand their portfolio and accelerate income from mission-aligned businesses.
Reporting to the Head of Corporate Partnerships, this role will take a lead on nurturing existing partnerships and developing new ones, with a specific focus on increasing income through employee engagement and payroll giving schemes. It will also ensure that each partnership is maximised and aligned with Hearing Dogs’ mission and fundraising goals.
The post-holder will work closely with internal teams and corporate supporters to deliver engaging campaigns, employee fundraising, volunteering opportunities and impactful communications that help raise income and awareness for the charity.
It is a role that will require excellent stewardship, creativity and commercial awareness skills for mutual value – that means you will need strong relationship management and excellent communication skills. A background in corporate fundraising will be essential, alongside the ability to identify and maximise the potential of corporate support opportunities, including financial and in-kind support. You will also have experience of managing charity-of-the-year partnerships or working with employee fundraising programmes.
This is an exciting opportunity to help expand a portfolio of meaningful, long-term corporate partnerships for an organisation that is changing lives every day, with the flexibility of working remotely or spending time at Hearing Dogs’ stunning bases in Buckinghamshire or Yorkshire, with friendly and passionate staff and their four-legged friends.
If you want to lead the pack and help deaf people live well with hearing loss Please download our Candidate Pack for further information [PDF], which includes details on how to apply.
Closing date: Monday 6th October, 9.00 am.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Head of Finance Business Partnering
£50,718 - £53,387
Location, based out of any of our offices with Hybrid working available
The WEA is the UK’s largest voluntary sector provider of adult education, a charity dedicated to bringing high quality, professional education into the heart of communities. We believe that all adults, regardless of their situation, should have access to education.
Job Description
WEA are looking for talented individuals to help us deliver our mission – to bring education within reach. If that sounds like you, then please read on.
As the Head of Finance Business Partnering, you will provide strategic financial partnership to the Director of Contract Relationship Management in order to support, challenge and influence performance against all contract deliverables.
Role model comprehensive and collaborative financial support including insight, risk identification, risk mitigation and business solutions to drive high performance, including an understanding of WEA MIS and Learning delivery.
Reporting to the Chief Finance Officer, the successful candidate will ensure the totality of contracts are accounted for accurately and provide robust financial forecasts to support the wider financial performance of the organisation through the development of a team of Financial Contract Delivery Partners.
We have attached the full role profile, that lists the key deliverables, performance measures and experience/qualifications needed for this role. Please take your time to read through this, and if you’d like to apply, hit that button!
We are working hard to create a workplace that reflects the communities we seek to serve and in which everyone feels empowered to be themselves and work together to drive positive change. We strongly encourage applicants from a diverse range of candidates and encourage everyone with the appropriate skills, experiences and potential to apply.
Should you need any support with your application, then please get in touch. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible
In our recent OFSTED inspection, we received a GOOD overall grade, with an OUTSTANDING rating for Behaviour and Attitudes and Personal Development.
You can read more about our benefits and what it’s like to work here, on our website.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Business Development Manager
12-month FTC, 21 hours a week (0.6FTE)
£49,064 FTE (pro rata salary of £29,438)
About us
BVA is the largest membership community for the veterinary profession in the UK, we champion, support, and empower more than 19,000 vets of all ages, stages, and disciplines.
We’re looking for a Business Development Manager to lead the growth of BVA’s commercial products and membership offer, with a particular focus on our Great Workplaces by BVA accreditation scheme.
This is a brand-new role for BVA, and we need someone able to hit the ground running and who is ready to make an impact. You’ll need a proven track record in B2B sales or business development and should love building strong relationships and thrive on turning opportunities into long-term impact.
This is a commercially focused, relationship-driven role. You’ll work to expand our accreditation scheme by developing and executing sales strategies, building a pipeline of new customers and nurturing long-lasting partnerships with accredited workplaces.
You’ll also play a key part in driving member acquisition approaches for small groups and practices, helping us meet ambitious growth targets.
That means identifying and converting new business opportunities, managing the full client lifecycle, and representing BVA at industry events. You’ll also work closely with colleagues to design and deliver webinars, campaigns, and propositions that showcase the value of accreditation and membership. Alongside this, you’ll support the smooth delivery and continuous improvement of the scheme itself – making sure processes are efficient, customer-focused, and set up for growth.
If you are commercially savvy, customer-focused, and proactive, apply today. You’ll bring the confidence to pick up the phone to prospective customers, the strategic mindset to spot new opportunities, and the people skills to build strong, trust-based relationships.
In return, we offer a supportive, collaborative, and purpose-driven environment where you’ll be encouraged to bring fresh ideas, take ownership, and see the direct impact of your work on the growth of the scheme and the wider organisation.
Please refer to the attachment below for further information.
Benefits
· The 21 hours contracted should be worked across at least three days a week, but we’re open to discussing what days and hours would work for you in case you prefer to work more days of fewer hours.
· Annual leave allowance of 25 days (excluding public holidays) for full-time equivalent staff (for part-time roles, holiday allowance is worked out on a pro rata basis).
· One day paid wellbeing day per year to provide you with dedicated time to focus on your own mental and physical wellbeing.
· One day paid leave per year to undertake voluntary work within the community or to support any reasonable charitable institution or cause.
· Roles at BVA are hybrid. This typically means working 40% of your hours from our London office - a beautiful period building close to Oxford Circus, Regents Park, and Marylebone High Street.
· Enrolment into a pension scheme provided by Aviva (Employer = 6.5% / Employee = 5%).
· Opportunities for learning and development.
· A wide range of discounts from leading brands via Perkbox.
· A number of staff social events throughout the year.
· Well-behaved dogs are allowed to be brought to the workplace on a regular basis subject to agreement and various conditions being met.
We’re making sure that our members' work is understood and valued by the public, that they’re supported to grow and thrive both personally and professionally, and that their expertise is heard and respected by the people shaping our national policies.
BVA is strongly committed to equality, diversity and inclusion, and we encourage applications from all sectors of society. We would particularly welcome applications from under-represented groups within the not-for-profit/membership sector.
No agencies please.
How to apply
Please submit your CV along with a cover letter (maximum 700 words) that clearly demonstrates how you meet the job description and person specification via 'CharityJob Apply' We're keen to learn about your experience, and see your ability to write clear, engaging, and concise copy, so staying within the word limit is essential.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
MediCinema is a unique national, UK registered charity that improves the wellbeing and enriches the quality of life of NHS patients, their families and carers through the power of the shared cinema experience and the magic of film. We achieve this by building and running cinemas in hospitals and places of care equipped with space for beds, wheelchairs and medical equipment, and providing free films and activities for patients of all ages. Our services help to improve emotional, mental and physical health, reducing isolation, anxiety and stress, and increasing patient resilience to help them cope with what they’re going through.
The Role
We are looking for a Cinema Manager to build and run our brand new service at Birmingham Children’s Hospital.
The post-holder will build their team of nurses and volunteers and will work closely with them, the hospital, and with central office operations team to prepare for and run successful film screenings each week.
We will run four regular inpatient screenings each week – exact times and dates to be agreed with all stakeholders, but will include evenings and weekends. There will also be a programme of additional Tailored and Personal screenings on top of these four regular inpatient screenings.
The role offers a unique, exciting and extremely rewarding opportunity for someone interested in a service delivery role at the heart of our charity, involving direct contact with the patients and families we support.
Main Tasks and Responsibilities
The role of the Cinema Manager is essential to ensure the effective and safe delivery of our service. Based at Birmingham Children’s Hospital the role is responsible for all operational aspects of the service. This includes ensuring screenings happen on schedule and as planned, recruiting and managing volunteers and nurses, and developing relationships with a variety of hospital staff and departments to ensure the service is widely promoted and utilised, and to work together on developing Tailored Screening groups and identify candidates for Personal Screenings.
The position would be part of the larger cinema managers team (all of whom operate remotely at various hospital sites) and report to the National Cinema Manager who is based in our central office in London. This position would suit someone who is self-motivated, wants a varied and interesting role and has an interest in film, healthcare and helping to improve people’s wellbeing.
Service Delivery
- Deliver a programme of screenings each week as agreed according to the operating procedures of a MediCinema, including running and managing screenings on your own. Most screenings are held in the evenings so the role requires regular evening working.
- Be responsible for:
- Marketing the service throughout the hospital, organising collecting and returning patients, and for safety and care in the cinema itself.
- Taking responsibility for health and safety of patients coming to the cinema, and the safety and appearance of the cinema space itself.
- Preparing and operating the digital projection equipment for the screening, ensuring that films are screened to the highest technical standards at all times. Training and ongoing technical support will be provided for this.
- Ensuring that all operational, welfare and safeguarding policies set out by MediCinema are followed accordingly, and that consent forms are obtained for photographic or filmed records.
- Ensuring that all aspects of the operation comply with relevant health and safety legislation, and that areas where MediCinema might be in breach of such are dealt with immediately or brought to the attention of the appropriate authorities for rectification.
- Keeping accurate monitoring and operational records, including contacts and database updating as required
- Collate, analyse and report back on agreed metrics and KPI’s
- Support with arranging and running any special events and special screenings
- When required, arrange and run additional personal screenings for patients unable to attend regular screenings, plus special tailored screenings with particular hospital departments and patient groups.
- Manage the local development and roll out of different Tailored Screening patient groups. Also any other potential new type of screenings we embark on.
- Support the delivery of our ‘Beyond the Big Screen’ bedside services, such as our Disney ‘Moments that Matter’ work.
Nurse & Volunteer Management
- Build, manage and support the team of nurses and volunteers to assist in the duties outlined above and to ensure that screenings run safely and smoothly – this will include managing recruitment and creating monthly rotas.
- Work closely with Voluntary Services Department of the hospital about all the checks and training required for volunteers.
Marketing and Relationship Management
- Be proactive in marketing the service within the hospital, and building key relationships with hospital staff and our partner Birmingham Children’s Hospital Charity.
- Develop and manage effective partnerships throughout the hospital and community.
- Represent the organisation effectively and compellingly at all times.
- Support the programming and development of the MediCinema as a centre for entertainment, being pro-active in developing a creative programme of sustainable events at each site. This could include supporter events, live performance and other relevant activities.
Administration and other duties
- Provide holiday or emergency screening cover when required.
- Manage the collection, loading and returning of films.
- Champion the work of MediCinema within the hospital and cinema environment, as well as confidently and positively representing MediCinema in all interactions and at any meetings and events, including supporter visits.
- Contribute to the strategic development of the Birmingham MediCinema, operations and MediCinema as a wider organisation
- Communicate effectively with all team members, ensuring an inclusive and whole organisation approach
- Undertake other tasks, projects and duties as reasonably required.
MediCinema is a small team and staff members are expected to support each other and share cross-organisational work in addition to fulfilling individual responsibilities.
The Person
We are looking for a high energy, enthusiastic, self-motivated individual who is passionate about helping people and delivering impactful and effective services. They should be a warm, welcoming and positive person who can demonstrate the following skills and qualities:
- Strong organisational skills with an excellent attention to detail.
- A proactive, resourceful, problem-solving approach.
- An ability to work both on their own and as part of a team.
- Experience in using IT and an ability to quickly learn and understand new systems and technology. Please note full training on ingesting films and running the projection equipment will be provided so direct projection experience, while beneficial, is not required.
- Excellent communication skills and an ability to caringly and openly relate to and build relationships with a wide variety of people, from children, family members, volunteers and hospital staff.
- Flexibility and adaptability, and enjoyment of a working environment where no two days are the same.
- Demonstrate tact and sensitivity when dealing with people with a variety of needs and be aware of issues relating to confidentiality and safeguarding.
- Interest in healthcare, wellbeing and/or film & cinema.
- A sense of humour and congenial demeanour to help patients and families feel at ease and enjoy their MediCinema experience.
Please note the role will require an Enhanced DBS check, which we will arrange.
How to Apply
If you have a passion for health, wellbeing, film and the arts, and are a driven, highly-organised, compassionate and enthusiastic individual, we would love to hear from you.
Please send your CV and a covering letter telling us what appeals to you about this role and what makes you a strong candidate (no longer than one side of A4). Please note applications will be anonymised.
MediCinema are an equal opportunities employer and an accredited Living Wage Foundation employer.
We provide cinema experiences inside hospitals to support the emotional, physical and mental health of NHS patients.

The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Accreditation Scheme Administrator
12-month FTC, 17.5 hours a week (0.5FTE)
£33,197 (pro rata salary of £16,598)
About us
BVA is the largest membership community for the veterinary profession in the UK, we champion, support, and empower more than 19,000 vets of all ages, stages, and disciplines.
We’re looking for an experienced administrator to help us deliver the Great Workplaces by BVA accreditation scheme and ensure it runs smoothly, efficiently, and to the highest standard.
This is a new role for BVA and will be a great opportunity for a highly organised administrator to make their mark. If you enjoy managing processes, supporting customers, and keeping everything on track, we’d love to hear from you.
You’ll be the first point of contact for enquiries about the scheme, managing applications, renewals, and assessments, and keeping accurate records of all activity. You’ll work closely with our accreditor team to coordinate schedules, monitor deadlines, and make sure every part of the process runs seamlessly.
You’ll also play a key role in supporting clients throughout their accreditation journey - from onboarding through to survey delivery and results sharing - providing excellent customer service and ensuring GDPR standards are upheld. Alongside this, you’ll help track performance, gather feedback, and contribute to the continuous improvement of the scheme.
We’re looking for someone who is proactive, well-organised, and comfortable juggling multiple priorities. You’ll have experience in a varied administrative role, strong communication skills, and the confidence to liaise with colleagues, clients, and external stakeholders. CRM or database experience will be an advantage, and above all, you’ll bring a professional, friendly approach to everything you do.
In return, we offer a supportive and collaborative working environment where your work will directly contribute to improving veterinary workplaces across the UK.
Benefits
· The 17.5 hours contracted should be worked across at least three days a week, and we’re open to discussing what days and hours would work for you.
· Annual leave allowance of 25 days (excluding public holidays) for full-time equivalent staff (for part-time roles, holiday allowance is worked out on a pro rata basis).
· One day paid wellbeing day per year to provide you with dedicated time to focus on your own mental and physical wellbeing.
· One day paid leave per year to undertake voluntary work within the community or to support any reasonable charitable institution or cause.
· Roles at BVA are hybrid. This typically means working 40% of your hours from our London office - a beautiful period building close to Oxford Circus, Regents Park, and Marylebone High Street.
· Enrolment into a pension scheme provided by Aviva (Employer = 6.5% / Employee = 5%).
· Opportunities for learning and development.
· A wide range of discounts from leading brands via Perkbox.
· A number of staff social events throughout the year.
· Well-behaved dogs are allowed to be brought to the workplace on a regular basis subject to agreement and various conditions being met.
How to apply
Please submit your CV along with a cover letter (maximum 700 words) that clearly demonstrates how you meet the job description and person specification. We're keen to learn about your experience, and see your ability to write clear, engaging, and concise copy, so staying within the word limit is essential.
Closing and interview dates
·Closing date - 5pm on Wednesday 17 September
·Interviews will be held remotely on Friday 26 September.
We’re making sure that our members' work is understood and valued by the public, that they’re supported to grow and thrive both personally and professionally, and that their expertise is heard and respected by the people shaping our national policies.
BVA is strongly committed to equality, diversity and inclusion, and we encourage applications from all sectors of society. We would particularly welcome applications from under-represented groups within the not-for-profit/membership sector.
No agencies please.
The client requests no contact from agencies or media sales.
The new role, Corporate Partnerships and Grants Officer is a fantastic opportunity for someone who enjoys combining focused bid writing and research with building strong, lasting corporate relationships.
As a key member of the PLANETS Cancer Charity team, you will identify and secure new funding opportunities from corporate donors, foundations, and grant-making bodies.
Main Duties and Responsibilities
- Corporate Fundraising and Engagement: Establish and maintain strong relationships with corporate partners and key stakeholders with regular contact, to foster long-term support for PLANETS. Develop and deliver impactful presentations, attend events, and secure donations through engagement activities.
- Grant Management: Establish and maintain strong relationships with charitable trusts and foundations, and their key stakeholders with regular contact, to foster long-term support for PLANETS. Manage the grant application process from start to finish, including creating high-quality, persuasive and tailored proposals and applications, tracking deadlines, ensuring compliance with requirements, and delivering progress reports.
- New Business Development: Proactively seek out and secure new corporate partnerships and funding opportunities to expand PLANETS' income streams.
- Stewardship & Reporting: Develop stewardship plans and contact strategies for corporate supporters, ensuring timely updates on project impact and outcomes.
- Celebrating our partners by making sure that they are thanked for any support and receive updates and reports on the charity’s work.
- CRM Management: Maintain accurate records of donor interactions, applications, and reporting timelines in the charity’s CRM system to ensure that we develop longer term relationships and can report fully on corporate and activity.
- Collaboration: Work closely with the Director of Strategy & Finance and wider charity team to ensure fundraising initiatives align with PLANETS' strategic goals.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: Belfast - Hybrid working with 40-60% per week in the office
Interviews: 02/10 (1st stage - Face-to-Face in our Belfast Centre) 06/10 (2nd stage)
For more information, or to apply, please click 'apply now' to be directed to our careers site.
At The King’s Trust, we believe every young person deserves the chance to thrive. Each year, we support over 10,000 young people across Northern Ireland to build skills, confidence and brighter futures, and now we’re looking for a Head of Government Partnerships to help us do even more.
In this role, you’ll secure over £2m of vital investment, manage seven-figure contracts, and build powerful partnerships with government, business and community leaders. You’ll influence policy at the highest levels, lead our relationships with funders, and directly line manage a Partnerships Manager, empowering them to deliver impact alongside you. Every pound you raise and every connection you build will help us transform young lives.
We know flexibility matters, so while this is a full-time role, we’re also excited to hear from candidates who’d like to work four days a week. It’s your chance to bring your leadership and drive to a role with real meaning, shaping opportunities for young people across Northern Ireland when they need it most.
What happens next?
Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date.
Why do we need Heads of Government Partnerships?
Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives, and we couldn’t do this without the important work of Government Partnerships!
Perks for working at The Trust!
- Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year
- Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
- You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc.
- In-house learning platform! Develop your skills for your career and your role
- Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas.
- Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network).
- Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave.
- Interest-free season ticket loans
- The Trust will contribute 5% of your salary to the Trust Pension Scheme
- Generous life assurance cover (4 x annual salary)
Equal Opportunities
Here at The King's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives.
We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.
We’re a Stonewall Top 100 Employer and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by KT CAN (our Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network) and PULSE (LGBTQIA+ Network).
Safeguarding
The King's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants.
A NOTE FOR RECRUITMENT AGENCIES:
We prefer to hire people directly, but we do have a preferred supplier list for when we need a helping hand. We'll be in touch directly if we need you!
Req ID: 3664
#Fundraising
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.

The client requests no contact from agencies or media sales.
Are you a creative fundraiser who loves writing compelling proposals and building meaningful relationships with funders? Join Let Me Know’s small, ambitious team as a Trusts and Foundations Fundraiser and help us secure vital funds to educate thousands more young people about the signs of healthy and unhealthy relationships, supporting them to live happy, healthy lives, free from abuse.
This role is perfect for you if:
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You love crafting engaging, persuasive funding proposals and reports that inspire support.
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You enjoy building and nurturing strong relationships with funders who share our vision.
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You value a mix of independent and collaborative working.
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You're looking for an organisation that embraces flexibility; this role’s 17.5 hours can be spread over the week to fit your home life.
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You enjoy being part of a small team, and an organisation where you feel close to the impact you’re making.
So, if you’re passionate about ending relationship abuse and domestic violence, and have a track record of success in Trusts & Foundations fundraising, we’d love to hear from you.
Role Summary
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17.5 hours per week (ideally spread over 3-4 days)
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£35,400 pro-rata (£17,700 for 17.5 hours)
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Working from home with some travel to Central London, including one day per month for an in-person team meeting / work day.
About Let Me Know (LMK)
Good relationships shape our health and happiness, yet we are taught so little about them. LMK (Let Me Know) is on a mission to change that. We are a young and thriving charity providing education about healthy and unhealthy behaviours so that young people have the knowledge and skills to avoid abuse and thrive in their relationships. We work in schools, community organisations and workplaces across London.
LMK is growing at pace and we are ambitious in our plans for the future. We’ve already engaged 21,000 young people and professionals in our workshops in our first five years and we want to reach 18,000 young people over the next two years. We will achieve this by engaging new schools, community groups and workplaces in our offer, whilst also continuing to provide a high-quality service to those who have already experienced LMK workshops.
Key to our success is raising the funds to support our work. Our fundraising is primarily from grants received from charitable trusts and foundations, but we have a focus on diversifying income to include major donors, individual giving, and corporate fundraising.
We have:
✔ A clear plan for our workshop delivery over the next three years, and a fundraising plan to support it
✔ An engaged leadership team and Board of Trustees
✔ Evidenced outcomes, rich data/statistics and compelling case studies
✔ Diversity and strong social purpose
✔ A new organisational strategy that sets our vision from 2024-2027
✔ A new CRM system that has been built to support our ambitions
Job Description
This is a new role, joining a small and growing fundraising team. The purpose of this Trusts and Foundations Fundraising Manager role is to grow LMK’s income generation from Charitable Trusts and Foundations, to support delivery of LMK’s mission.
The role is a true combination of independent and collaborative working. Independent in the writing of bespoke funding applications and reports, maintaining accurate records on LMK’s CRM, and researching to continually build LMK’s pipeline of Trusts & Foundation prospects.
And collaborative in the close working with LMK’s core team to monitor and report on restricted grants, and working together with the wider fundraising team on creative projects such as: maintaining an updated library of cases for support, implementation of fresh and creative stewardship strategies that bring LMK supporters closer to our work, and cultivation strategies that engage supporters to whom LMK is brand new.
The role requires strong relationship building skills, which will be drawn upon in your direct working with Trust & Foundation supporters and internally with LMK colleagues.
Key Responsibilities
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Writing bespoke funding applications: you will be responsible for maintaining a regular pipeline of applications, writing and submitting proposals to new and existing Trust & Foundation supporters, including six-figure and multi-year grants, working to targets for both income generated and outputs (e.g. number of proposals per month).
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Grant reporting: using LMK’s CRM system and working collaboratively with the core team to produce high quality, timely reports for both restricted and unrestricted grants.
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Providing excellent relationship management: to build trusted and lasting relationships with existing and new supporters, including delivery of stewardship and cultivation strategies.
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Case for support development: with support from the wider fundraising team, you will maintain a library of creative and compelling cases for support for use in Trusts & Foundations fundraising.
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Researching Prospects: identifying suitable new Trusts & Foundations for LMK to approach, and developing and delivering approaches to cultivate early, new relationships.
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Maintaining accurate, data-compliant records on LMK’s CRM: ensuring all grant records are stored securely, and delivery commitments are effectively communicated to relevant staff members in a timely manner.
Other responsibilities
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Comply with LMK’s policies and procedures, including those relating to safeguarding, bullying and harassment, health & safety, confidentiality, complaints and data protection
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Work in a way that celebrates diversity, upholds LMK values and respects everyone LMK interacts with (including freelancers, staff members, volunteers and workshop participants)
Reporting to LMK’s Head of Fundraising & Development, you will work collaboratively with LMK’s core team, including three fundraising colleagues: one part-time Fundraising Manager, one freelance Grants Fundraiser and one full-time Head of Fundraising & Development.
Person Specification
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Proven experience of leading on Trust & Foundation applications generating high 5-figure and multi-year grants.
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Experience of working with colleagues to provide financial information to funders e.g. developing budgets for grant requests and financial reporting at the end of a grant.
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At least 3 years’ experience in successfully delivering and/or supporting a grant fundraising programme, including demonstrable experience of working to targets and managing multiple deadlines, and understanding the trust & foundations fundraising landscape.
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Successfully managing a portfolio of at least 15 Trusts and Foundation relationships, with evidence of providing excellent relationship management and stewardship strategies resulting in renewed and/or increased levels of financial support from partners.
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Experience of using a CRM system to manage all aspects of grant fundraising, including maintaining a pipeline of grant prospects, managing live grants, and regular data input that helps to store a full picture of our funder relationships.
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Excellent written skills, with proven experience of developing a compelling case for support that connects prospective funders with the charity’s mission and is grounded in the charity’s strategic priorities and funding needs.
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Highly organised to manage a diverse workload with excellent time management and attention to detail.
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Strong MS Office/Google knowledge, numerate, comfortable with data
Safeguarding
This role is subject to a Basic DBS check
In return for your dedication, we will offer you
✔ The opportunity to help prevent relationship abuse and domestic violence in young people
✔ A competitive salary
✔ Working from home
✔ A genuinely flexible working environment
✔ Pension of 6%
✔ 32 Days of annual leave, (including bank holidays), prorated for part time roles
✔ Employee Assistance Programme
✔ Wellbeing perks
✔ A diverse, bold and collaborative culture with two social meet-ups annually in London
Reasons for applying for this post
We need you to give us specific information to support your application so that we can shortlist in a fair and unbiased way. We recommend that you use a covering letter to provide as much evidence as possible to show how your skills, abilities, knowledge and experience meet each of the selection criteria in the person specification for the role. Please provide examples which are relevant to the role you are applying for (if you prefer, you can provide us with a video of no longer than 3 mins - please email this to us once you have submitted your application)
Interviews will be held in person (London) on Wednesday, 1st October
The client requests no contact from agencies or media sales.
Supporter Experience Manager
Permanent, Full Time. Hybrid Working
This role can be based in any of our UK offices. Our locations are Cardiff, Edinburgh, London, and Warrington. You will be required to attend the office for a minimum of 2 days per week with the option to work remotely for the remaining 3 days.
About us
Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.
We're committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don't have to be Christian to work here - we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we're open to part-time and flexible working. We also offer hybrid working for our office-based colleagues and the option of being a homeworker for most of our roles too.
About the role
At Christian Aid, we believe lasting change happens when people work together for justice. Our supporters are at the heart of that change and we're now looking for a Supporter Experience Manager to shape how thousands of people connect with our mission.
This is a unique opportunity to design and deliver Christian Aid's first unified supporter journey framework, creating seamless, inspiring experiences that drive engagement, giving, and long-term loyalty.
Reporting to the Head of Public Fundraising, but working across the wider department and beyond, this role will:
- Lead our first Supporter Experience Strategy, uniting teams across the organisation.
- Map, refine, and innovate supporter journeys, identifying opportunities for deeper connection.
- Harness data and supporter insights to drive evidence-based decisions.
- Foster innovation, testing new technologies and approaches to enhance engagement.
- Train and equip teams to deliver consistently excellent supporter experiences.
About you
In addition to a passion for Supporter Experience, some of the essential skills and experience we're looking for are:
- Significant experience in a supporter experience role or delivering journey strategy.
- A track record creating and delivering multichannel communications.
- Strong data and analytical skills to refine approaches and measure success.
- Excellent collaboration, influencing, and project management abilities.
- Experience with CRM systems, matrix management, KPI measurement or leading change initiatives is desirable, but most importantly, you'll have a supporter-first mindset and the drive to inspire meaningful connections.
- You'll also be committed to Christian Aid's vision to see a world where everyone can live a full life free from poverty and injustice.
Further information
At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.
We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams.
We have a strong Christian ethos, and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid's faith identity.
All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information as part of the referencing process from job applicants' previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.
This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this.
For Salary details for this role, please refer to the Salary band by location.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the Role
We are looking for a proactive and highly dedicated Customer Success Manager to become a trusted partner to our charity clients. This role is crucial to the success of our clients, combining strategic account management for all dedicated clients and hands-on project management and campaign build for managed services clients.
You will be responsible for nurturing strong, long-term relationships, ensuring our clients achieve their fundraising goals and realise maximum value from our platform and services. You will also be the main driver of renewals, keeping churn at a minimum and working with the Head of Partnerships and Head of Commercial Strategy to increase lifetime value alongside identifying and executing up-sell and cross-sell opportunities.
Key Responsibilities
Client Relationship & Account Management:
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Build and nurture strong relationships with key stakeholders at non-profit organisations, deeply understanding their digital fundraising goals and aligning our solutions with their strategic objectives.
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Work closely with the Growth team to deliver smooth and effective handover milestones, ensuring ongoing client confidence.
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Conduct regular check-ins and strategic reviews to assess client satisfaction, gather feedback, and platform updates.
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Proactively manage client health scores through our CRM to help identify opportunities to increase client’s value and reduce churn.
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Explore different ways in which clients may benefit from additional use of the platform and managed services.
Project Management & Campaign Delivery:
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Lead project management and campaign build within the Social Sync platform for all your dedicated managed services clients.
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Ensure client satisfaction by keeping internal teams well-briefed to successfully deliver agreed client requirements to a high standard and on time.
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Collaborate cross-functionally to ensure clients have everything needed for successful campaign launches and ongoing optimisations.
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Do everything within our control to optimise campaign performance, working closely with specialist functions to execute timely optimisations to overcome challenges and realise performance potential.
Onboarding and Adoption:
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Deliver a quick "Time to first value" through proactive account management, particularly during a client's initial days or weeks.
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Offer personalised assistance and ensure access to and use of onboarding resources to accelerate non-profits's time to first value.
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Develop and execute strategies to drive adoption and engagement with our platform, tailoring approaches to each client’s unique needs and goals.
Success Planning and Outcomes:
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Create and manage comprehensive success plans for clients, setting clear goals and regularly reviewing progress to ensure they achieve their desired outcomes.
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Provide best practices and strategic recommendations to help clients elevate their fundraising efforts and fully utilise our platform and services.
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Act as the internal voice of the customer, gathering feedback and collaborating with our Product and Managed Service teams to drive enhancements that meet client needs.
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Identify potential risks and opportunities for upsell and cross-sell, working closely with internal teams and senior leadership to address concerns and explore growth possibilities.
Renewal & Lifetime Value:
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Lead on the renewal process for all your dedicated charity clients, proactively managing conversations to keep churn at a minimum.
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Managing deal lifecycle and sales process in our CRM working towards individual assigned revenue targets.
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Work with the Head of Partnerships and Head of Commercial Strategy to develop and execute plans that increase customer lifetime value.
Equal Opportunities Statement
We are an equal opportunity employer and believe in the power of a diverse, inclusive team.
We welcome all applications from all suitably qualified people, regardless of race, sex, disability, religion / belief, sexual orientation or age.
Please let us know if you require anything which would enable your success throughout our interview process.
We cannot offer visa sponsorship and you must be able to work in the UK.
The client requests no contact from agencies or media sales.