Head of business development jobs in leer, unity

Some of the work will be providing specialised wrap around support to children and their families where the child has been, or is currently being sexually exploited (CSE support). You will provide information about reporting processes; support CYP who have reported to the police; provide emotional support to CYP when they give their evidence in court and provide information about other options, such as civil action and Criminal Injuries Compensation.

12 month fixed-term contract with opportunities for extension (funding dependent)

An approved and accredited ISVA qualification is preferable for this post, and will start at the accredited salary rate. However, candidates who demonstrate and live RSVP’s values (bold-believing-big hearted), and have a willingness to work towards ISVA accreditation will also be considered.

Salary

Untrained ISVA: £31,067 (NJC 19) full time equivalent plus 3% employer pension contribution

Accredited ISVA: £32,654 (NJC 22) full time equivalent plus 3% employer pension contribution

Hours of work 

Full-time | 38 hours per week | Working hours pattern: 3 days working 9am-5pm, 1 day working 9am-3pm and 1 day working 11am-7pm | 2 days working from home a week

Standard office hours (9am-5pm) with a requirement to work late one evening a week. You may occasionally be require to work outside of hours.

Location:

Mainly in our Birmingham City Centre offices with some remote working

Purpose of post:

To provide a high quality and victim/survivor-focused advocacy service to CYP who have been subjected to sexual violence, abuse, sexual exploitation and/or coercion, in order to:

• Provide emotional and practical support, at every stage of the victim/survivor journey
• Pro-actively and assertively advocate for those who have reported to the Police, are thinking of doing so, or choose not to report (safeguarding guidelines will be followed at all times).
• Ensure that the voices, needs, rights and legal entitlements of children and young people are heard, understood and acted upon by all individuals and organisations.
• Following safeguarding assessments and reduce risk to keep children and young people (and others) safe
• Ensure that victims/survivors can access the health and other support services that they need.
• Support the work of the CYP ISVA Team, and the wider ISVA Team (Adult, LGBT, Sex Worker and Race and Equality ISVAs) which may include working within Umbrella sexual health settings and other appropriate services as required.
• Work closely with our Counselling and Wellbeing Services Teams.

Legacy Stewardship Manager
Home based, remote working 
£42,000 pa plus excellent benefits
35 hours per week

The Legacy Stewardship Manager will plan and deliver an ambitious new legacy stewardship strategy to bring about growth in future legacy income.  It will diversify the current legacy stewardship programme to convert more legacy prospects and maintain more pledgers using a combination of relationship and mass fundraising activities. It will be responsible for planning and delivering high quality communications and experiences which make supporters feel inspired, valued and deepen relationships with them over the long-term.

This role is critical in growing future legacy income for RNID, which currently represents 72% of RNID’s income. It will play a pivotal role in a Legacy Fundraising Team of four people, reporting into the Head of Legacies, working alongside the Legacy Marketing Manager and line managing the Gifts in Wills Specialist Officer.

This role is a new addition to a growing team in an organisation where legacy fundraising has a high profile.  It is an ideal next step for an experienced and confident legacy fundraiser wanting to make their mark by growing the legacy stewardship programme to a new ambitious level that matches an increased investment in legacy acquisition.

You’re an experienced and ambitious legacy fundraiser with the ability to think strategically as well as deliver a full and varied programme of operational activity. You’re ready to apply your previous experience, success and ideas to shape and grow RNID’s legacy stewardship programme to its full potential.  You’re confident, innovative and keen to use data and insight to improve performance. You’re a strong collaborator and able to influence internal stakeholders at all levels. You’re an excellent project and event manager, able to plan and deliver multiple activities simultaneously to agreed deadlines and budgets.

You will be responsible for:

· Working with the Head of Legacies to diversify and plan the legacy stewardship programme, applying test and learn principles to evaluate and improve performance.

· Operational delivery of a varied legacy stewardship programme including supporter care, supporter journeys, in person and online events.

· Overseeing all one-to-one interactions with legacy prospects and supporters, either directly or through senior colleagues such as RNID’s Chief Executive.

· Educating and training colleagues to confidently support legacy fundraising activities.

· Line managing and developing the Gifts in Wills Relationship Officer.

· Working with the Head of Legacies, contributing to annual operational planning, budget setting, phasing, reforecasting and contingency planning. 

We are RNID: the national charity supporting the 18 million people in the UK who are deaf, have hearing loss or tinnitus. Together, we will end the discrimination faced by our communities, help people hear better now and fund world-class research to restore hearing and silence tinnitus. We work with our communities and partners across industry, government, charity, education and more to change life for the better.

We champion the value of difference and equality and celebrate our diverse and inclusive workforce. We actively encourage applications from eligible candidates from BAME backgrounds or who are deaf or hard of hearing. With almost 20% of our employees having a disability we proudly hold Disability Confident Leader status and guarantee an interview for disabled applicants meeting the minimum essential criteria.

Closing date: 3 June 2025

Venn Group is delighted to be working with a leading membership organisation to recruit a HR Advisor on a 4 month interim contract. This role will play a key role in reviewing and updating HR policies and procedures aligned with best practice and employment law.

Key responsibilities of the role:

• Draft and revise HR policies and procedures in line with UK employment legislation and best practice, collaborating with key HR stakeholders.
• Identify, prioritise and update outdated policies based on significance and time since last review
• Work with the Governance team to keep the policy register current and compliant
• Engage with staff representatives in the consultation process for all new and revised HR policies, and complete equality impact assessments as required
• Prepare documentation for policy approval and ensure timely scheduling for review by the Risk Management Board and other relevant decision-making groups
• Work alongside the Head of HR to present policies for approval at senior leadership or committee level
• Communicate policy updates across the organisation, share them with the HR team, and publish final versions on the staff intranet
• Support managers and HR business partners in applying new policies in practice and help develop a regular review schedule

Ideal candidate profile:

• CIPD Level 3 or equivalent qualification (desirable)
• Proven experience in generalist HR roles with a solid understanding of UK employment law and diversity and inclusion practices
• Strong written communication and interpersonal abilities to build relationships and produce professional documentation
• Skilled in conducting research and applying findings to inform HR practices and policies

Agency reference number: J88726

Duration: 4 month interim contract, subject to further extension

Pay rate: £22-£25 per hour

Working hours: Full time

Working pattern: Remote

Start date: ASAP

This vacancy will be actively shortlisted so early applications are encouraged to avoid missing out.

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.

Systems Coordinator

We're seeking a Fundraising Systems Coordinator to coordinate fundraising operations and help transform young lives through music.

Position: Systems Coordinator (interally known as Fundraising Systems Coordinator)

Location: Gloucester/hybrid (minimum of 2 days in the office per week)

Hours: Full-time or Part Time, 0.8-1.0 FTE (30-37.5hrs week)

Salary: £28,000 - £32,000 pro rata

Contract: Permanent

Closing Date: Sunday 1st June, 5pm

The Role

As Fundraising Systems Coordinator, you’ll play a vital role in ensuring the smooth running of the charity’s fundraising operations. Working closely with the Head of Fundraising, you’ll manage a diverse portfolio of funders, grants, and donations, enabling them to meet fundraising targets and support young people across Gloucestershire.

Key responsibilities include:

• Supporting the implementation and management of a new CRM system to streamline fundraising operations
• Coordinating the submission and reporting of over 80 funding applications annually
• Managing communications and reporting processes for active grants
• Maintaining accurate donor and funder records in line with GDPR
• Leading funder stewardship, ensuring regular tailored communication with funders
• Researching new funding opportunities and presenting findings to senior leadership
• Writing small funding applications using existing resources (with support provided)
• Coordinating a small programme of fundraising cultivation events
• Providing administrative support to the fundraising team, including organising meetings, taking minutes, and staying informed on sector developments

About You

The ideal candidate will have experience of using project management tools/workflows/CRM systems, understand the importance of data in demonstrating impact and be able to manage an ever-evolving range of priorities, deadlines and specific funder requirements.

Essential skills and experience include:

• Strong IT and systems skills, including CRM and project management tools
• Experience in fundraising operations, grant management or similar roles
• Excellent organisational skills and attention to detail
• The ability to manage multiple priorities and deadlines effectively
• Strong written and interpersonal communication skills
• Based within commuting distance of Gloucester

It would be a bonus if you also have:

• Experience in fundraising stewardship or stakeholder engagement
• Knowledge of Gift Aid and UK giving patterns
• Experience working in the arts, youth, voluntary or community sectors

About the Organisation

With a mission to inspire and transform young lives through music, the organisation aims to break down barriers and build confidence, self-belief, and motivation among young people, enabling them to reach their full potential in both music and their lives. This work focuses on inclusivity and diversity, engaging with under-represented young people, particularly those from challenging circumstances.

Benefits include:

• Pension is 3% of basic salary
• Flexible working
• Lots of staff training and development opportunities
• Cycle to work scheme and a shower at work so we encourage you to be active
• Enhanced Maternity policy
• Wellbeing and social programme for staff
• Annual leave entitlement: 22 days plus bank holidays plus all the days between Christmas and New Year
• Staff can request additional unpaid leave throughout the year
• A really amazing staff team and culture

You may also have experience in areas such as Fundraising Officer, Development Coordinator, Grants Officer, Fundraising Administrator, Development Assistant, CRM Coordinator, Philanthropy Assistant etc. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Do you share our dream of a UK where poverty is a thing of the past? 

Founded in 2019, the Poverty Truth Network believes that this can only happen when those most impacted by poverty are at the heart of the movement to end it. Our specific contribution brings together people experiencing poverty with those with responsibilities for alleviating it. “Nothing About Us Without Us Is For Us.” 

Thanks to funding from the National Lottery Community Fund, we are recruiting for an Operations Manager who will be responsible for the day-to-day operations of the Poverty Truth Network, including the oversight of systems, staff performance and finances. 

You will be a highly motivated person with a clear leadership record; dedicated to social justice; with a proven track record of operational delivery, including financial, administrative and governance management.

Key tasks of the role:

• To form part of the Core Leadership Team, providing overall strategic leadership across the Network 
• To lead on the financial management of the Poverty Truth Network, including the delivery of Management Accounts and the production of an annual budget
• To manage the Operations Team, setting clear goals and objectives linked to the Strategic Plan
• To lead on and establish the appropriate processes to ensure high levels of staff performance and development, including appraisals and performance management 
• To develop, and where necessary implement, administrative systems which ensure effective, efficient and safe practice across the Network
• To ensure that the Network operates in line with its charitable purposes, overseeing changes to its constitution as and when necessary
• To regularly update the Charity’s policies and procedures, ensuring compliance with the relevant regulations / legislation, providing advice to the Director and trustees as appropriate 
• To oversee the production and sharing of papers for trustees in an organised and timeous manner
• To oversee the effective running of online and in-person meetings and events for the Network, liaising with other teams as appropriate
• To lead on the delivery of the Network’s Support Grant Programme
• To deputise for the Director as and when required
• Undertake other activities as needed dependent on jobholder’s knowledge, skills and experience

This role involves working from home with some travel.

Talent Scout – London
Location: London
Salary: £30,000 per annum + plus a £4,000 London weighting
Hours: Full Time

Standing Tall is an innovative not-for-profit reducing homelessness one person at a time. 80% of the people we help are still off the streets and in the same job 12 months later. In 2023, Standing Tall won Social Enterprise UK’s ‘One to Watch’ award. We’re looking for an exceptional person to lead and deliver what we do in London.

We’re looking for a versatile person who makes things happen and has exceptional emotional intelligence. If you’re looking to make good change happen and join a small start-up with a big social mission, you’re in the right place.

Our Mission

Standing Tall is a not-for-profit that matches people experiencing homelessness with stable jobs and safe homes. We know our model works because 80% of the people we help are still off the streets and in the same job one year later! In 2023, we won Social Enterprise UK’s ‘One to Watch’ award.

Last year, we’re grew our operations into Leeds, Liverpool, and Bristol to add to our existing operations in Birmingham, Manchester, and London. We’ve recently started working in Nottingham and Derby.

About the role...

What you’ll be expected to do:

• Assess and support people for 12 months who have been through homelessness, placing them in stable jobs and safe homes 
• Build partnerships with businesses willing to work with Standing Tall to employ people who have been through homelessness
• Recruit, train, and support Standing Tall’s Amici Hosts to provide safe homes for people who have been through homelessness
• Having responsibility for Standing Tall’s operations and activities in London.

A bit about you...

What we're looking for:

• A person who has strong motivation for social justice and has a genuine passion to help people reach their potential.
• A person with exceptional emotional intelligence to assess an individual’s motivations.
• A person with a commitment to quality will naturally focus attention on delivering the highest standard of service possible.
• A person with exceptional resilience and adaptability, has a strong sense of identity and will change their approach to ensure outcomes are still achieved. 
• A person who can lead bringing all he/she/they have/has to offer to work with others so the best outcome can be achieved.
• A person with financial competence to monitor budgets and understand the financial implications of how services are delivered.
• A person who can think commercially to identify and secure opportunities and build financial surpluses.

Application deadline: 5pm on Tuesday 3rd June 2025.

If you are shortlisted, you will be contacted on Friday 6th June and invited to an assessment day.
The assessment day will take place in central London on Thursday 12th June 2025 (9:30am-4pm).
Please keep this date free in your diary.
If you do not hear from us, please assume you have not been successful. As a small organisation, we do not have the capacity to provide feedback or offer alternative assessment dates.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Standing Tall is committed to diversity, welcoming applications from anyone who can demonstrate the key competencies we need. We celebrate diversity and we want to attract people who have had different life experiences.

No agencies please.

Salary: £38,000-£42,000

Contract: Permanent (open to full-time or 0.8)

Location: Hybrid - London office – flexible options

Closing date: Rolling - ASAP

Benefits: International travel, generous annual leave package, passionate team

We have a great opportunity for a Fundraising Manager- Major Gifts position working for a global organisation supporting women and girls. Reporting to the Head of Individual Giving, this role will focus on managing and cultivating relationships and prospective major donors of mid to high wealth value.

As part of this role, you work collaboratively across programme and communications teams to share impactful stories to engage and promote the fantastic work of the charity. Must be open (and excited for!) travel for donor meetings and key events.

This position is looking for an individual who is enthusiastic, donor-focused, and results-driven, with a passion for empowering girls and women globally.

To be successful as the Fundraising Manager – Major Gifts, you will need:

• Strong experience in business development within the third sector or corporate background, with specific knowledge of mid-high net worth individuals
• Strong record-keeping and communication skills
• Excellent people person with strong negotiating and influencing skills

If you would like to have an informal discussion, please get in touch with Heather.

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.

If enough applications are received the charity reserve the right to end the application period sooner.

Job Title: Systems Accountant

Location: Homeworking with a requirement to occasionally work at Head Office (Vauxhall, London).
Salary: £59,520 per annum (exclusive of London Weighting of £3,000 which may be applicable depending on your home location and any agreed permanent homeworking arrangement).

Contract type: Fixed Term (until 30 April 2026), Full Time. We are also happy to consider applications on a Part Time basis (with equivalent pro rata salary). 

Hours: 37.5 hours per week.

This is an opportunity to join Refuge as a Systems Accountant on an interim basis supporting the charity in the selection and implementation of their new finance system.

Refuge is about to embark on a major transformation in the way it manages its finances, modernising all aspects of financial management across the organisation with the implementation of a new finance system. This role will be crucial to the success of the project. 

In previous roles you may have been a finance systems analyst or systems accountant, and you will bring a deep understanding of modern finance systems and experience of all aspects of their implementations in a charity or housing association setting.  As the Systems Accountant in this very hands-on role, you will manage and carry out all stages of the implementation project, ensuring that the new system is successfully implemented on time, on budget and to meet business needs.

This is an exciting time to join an organisation which provides crucial services to women and children, helping us build our capabilities and make a significant contribution. This interim role will allow you to focus on the implementation project, working across the charity, delivering the maximum benefit from the new technology.

If you are inspired by our mission and would like to bring your skills and energy to our work, we look forward to receiving your application.

Closing Date: 09:00am 9 June 2025

Interview Date: 16 June 2025

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development. 

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

Who we are

ADSS (Alzheimer's and Dementia Support Services) believes in enabling those who live with dementia to live well. ADSS is Kent’s biggest independent charity dedicated to providing support to people affected by dementia. Following a significant expansion in 2022, the team is now supporting more people than ever before. We are currently Kent Charity of the Year and Kent Disability Charity of the Year, and have a proven track record in delivering high impact services.

Summary of the role

Reporting to the Head of Fundraising, the role will support the implementation of our 2030 Fundraising Strategy in collaboration with colleagues in Fundraising, Communications and Delivery Teams. The post holder will have responsibility for maintaining and growing Individual Giving, through key digital platforms. They will support the Head of Fundraising in researching and implementing new platforms as ADSS develops its fundraising capacity and capability.

The successful candidate will bring creativity, innovation, and great donor stewardship and retention skills to ensure that the Charity achieves its ambitious fundraising goals.

Main purpose of job

The individual Giving Fundraiser will be responsible for the delivery of ADSS fundraising from individual donors, primarily through digital platforms.

The post holder will handle stewardship contact with all individual donors and fundraisers with warmth and appropriate enthusiasm and sensitivity. Our supporters participate in a variety of events and have a range of motivations for giving to the Charity including families who are raising funds in memory of a loved one.

The Individual Giving Fundraiser will gain exposure to a variety of income streams through collaboration with Fundraising colleagues and volunteers.

Together, you will explore opportunities to diversify ADSS’s funding streams and look for ways digital platforms can enhance Corporate and Community Fundraising and vice versa.

The Role Responsibilities

Maintain and grow ADSS’s income from individual supporters with a focus on digital platforms.

Lead on the delivery of acquisition and retention campaigns and optimising supporter journeys.

Create, plan, deliver and evaluate multi-channel, compliant, insight-led, supporter-centric campaigns.

Fundraising Strategy and Planning:

·Work with the Head of Fundraising to develop and implement comprehensive fundraising strategies, including regular giving, to support ADSS’s mission, ensuring alignment with organisational goals.

·Organise and execute fundraising campaigns and events, including individual giving, special events, and online fundraising efforts.

·Prepare and present detailed reports on fundraising progress to leadership and maintain an accurate pipeline.

·Monitor expenditure for individual events and campaigns to secure a profitable return on investment.

·Support the team to identify and develop new revenue streams to increase support for ADSS programmes and services.

·Keep up to date with industry developments to contribute to the overall development of the fundraising department. Continually monitor digital trends and be willing to adapt to this quickly changing area.

Donor Cultivation and Stewardship:

·In collaboration with the Communications Team, increase our geographical area of reach and influence, across Kent, to grow our donor base.

·Work with families and the wider ADSS team to support the development of case studies to tell donors the stories of ADSS’s work.

·Build and maintain strong, lasting relationships with current and prospective donors, ensuring their continued support.

·Implement strategies for donor recognition and retention, including personalised outreach, acknowledgements, impact reports, and engagement opportunities.

·Develop and maximise communication tools and materials to keep all donors updated with our key messaging and impact.

·Engage with the community through various communication channels, promoting the organisation’s mission and fundraising opportunities.

·Manage online platforms and income pages of our website to maximise the potential channels for donation.

Corporate and Community Partnerships:

Work with the Corporate and Community Fundraisers to:

·Develop Individual Giving programmes within Corporate and Community partnerships

·Ensure that digital platforms support their efforts to cultivate relationships with local businesses and community groups to secure sponsorships, partnerships, and in-kind donations.

·Engage community leaders and influencers to increase visibility and support for ADSS’s fundraising efforts.

·Explore the role of digital platforms in new partnerships to diversify revenue streams and enhance community engagement.

Donor Database Management:

·Maintain and update our donor database, ensuring accurate records of donations, communications, and engagement history.

·Analyse one-off and regular giving performance and optimise programmes based on insights

·Manage the Membership recruitment process

·Track progress towards fundraising goals, preparing regular reports for senior leadership and stakeholders.

·Work within GDPR and the Fundraising Code of Practice at all times.

This job description is not exhaustive and serves only to highlight the main

requirements of the post holder. The Chief Executive Officer may stipulate other reasonable requirements.

THIS POST IS SUBJECT TO A DISCLOSURE AND BARRING SERVICE CHECK

Be the driving force behind the next generation of talent at Midland Heart.

Early Careers Manager
Office Base: Birmingham, B15
Salary: £57,298 per annum
Hours: Full-Time, 35 per week
Contract: Permanent

We're seeking an ambitious and passionate Early Careers Manager to shape and lead a future-focused early careers strategy. This is a unique opportunity to build high-impact programmes that open doors for people from all walks of life, create clear routes into our sector, and strengthen the talent pipeline that supports our long-term success.

What you'll be doing:

Reporting to our Head of Learning & Development, you'll lead the design, delivery and growth of our early careers offer – from apprenticeships and internships to T-Level placements and our brand-new graduate programme:

• Develop and implement a forward-thinking early careers strategy aligned to our corporate plan ‘Tenants at Heart' and workforce needs.
• Lead the creation of a structured graduate programme – from recruitment and induction through to rotations and development support.
• Build and expand high-quality apprenticeship opportunities across both trade and professional roles.
• Forge partnerships with colleges, universities and training providers to enable internships, T-Level placements and meaningful work experience.
• Act as the organisation's subject matter expert on apprenticeships, employability, and early talent trends.
• Champion diversity, equity and inclusion across all programmes, and ensure that our early talent offer supports social mobility.
• Engage stakeholders across the business to identify opportunities, plan career pathways, and support those in early careers roles to thrive.

What we're looking for:

We're looking for someone who's done more than just manage early careers programmes – we need a strategist, builder, and advocate. Your application will highlight:

• A level 5 Learning & Development and / or Coaching and Mentoring Qualification.
• Significant experience designing and delivering early careers pathways (e.g. apprenticeships, internships, graduate schemes).
• Deep knowledge of the UK apprenticeship system, levy funding and government policy on technical education.
• Experience building partnerships with education and training providers.
• A track record of influencing internal stakeholders and embedding new programmes in complex environments.
• A strong commitment to social impact, inclusion and developing diverse future talent.

Who are Midland Heart? We're one team working together for our tenants; a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.

Closing Date: 5 June 2025

Interested? Applying is easy - simply click the apply button. You will be directed to our candidate portal. There you can see the full Role Profile and upload a CV and Covering Letter which together highlight your suitability against the above criteria.

We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.

Recruitment Agencies please note: Midland Heart only pay agency fees where we have a signed agreement in place and that agency has been previously contacted and directed by a member of our Resourcing team. We do not pay agency fees when speculative and unsolicited CVs are submitted to any of our employees other than via our careers website and through our recruitment process. If this is not adhered to, agency fees will not be paid.

Submission of any unsolicited CVs or proposals to Midland Heart will be deemed evidence of full and unlimited acceptance of this approach.

Receptionist

We have an exciting front-of-house role where the reception is the first point of contact within a leading youth charity that helps shape the lives of young people.

Position: Receptionist

Location: Burnt Oak. HA8 0DT

Salary: £13.85 per hour.

Hours:  Saturday 09:30-14:30

Tuesday 11:30-15:30

Wednesday 09:00-14:00

Thursday 12:30-15:30

Contract: Part-time

About the role:

This is an exciting front-of-house role. As receptionist you will be responsible for greeting every young person as they arrive and ensuring they leave safely. You will also be responsible for the reception area: ensuring young people enter the session smoothly; processing new members; directing phone calls and enquiries; maintaining the membership database efficiently; and carrying out regular communication. 

Some of your key responsibilities will include:

• Maintaining the reception area and provide a welcoming environment
• Ensure new members are welcomed and introduced to a member of the youth work team
• Overseeing in-depth database management, ensuring data accuracy, integrity, and reporting to support operational needs
• Ensure Junior members leave sessions safely in the care of parents
• Ensure visitors comply with health and safety requirements and child protection/safeguarding procedures
• Deal with telephone enquiries, take and relay messages, screen, and direct calls
• Enter new members on to the membership database and collect entrance fees
• Ensure that any administration and paperwork is up to date
• Maintain the meeting room calendar
• Keep records up to date related to attendance, trips, events, and meetings
• Administer First Aid in line with procedures (if you are not currently First Aid-qualified, training will be provided)

About you:

To be successful in the role of Receptionist you will be a welcoming, professional, organised, proactive and positive individual, who is passionate about young people and the communities the youth zone serves. You will be someone with a clear ‘can do’ approach, committed to a growth mindset, eager to learn, and willing to take risks all for the benefit of supporting young people. You will demonstrate the organisation’s values through all you do and will commit to giving your best every session for young people.

You will also need to bring with you the following skills and experience:

• Previous experience in managing or supervising a reception desk or entrance point
• Working in a customer-facing environment and dealing with the public
• The ability to engage with all types of people from young people, community members, and colleagues to official visitors and Board Directors
• The ability to diffuse pressurised situations while remaining calm and in control
• Great communication and interpersonal skills
• The ability to work on own initiative and as part of a team
• Excellent attention to detail, thorough and organised

Although not essential previous experience of working with young people and a knowledge of the issues which affect them would be beneficial. As would experience of using a membership system or database.

The charity is committed to safeguarding and promoting the welfare of children, young people, and vulnerable groups. This post is subject to an enhanced DBS check. The strength of the organisation is the diversity of its people, there is a huge value in different people doing things in different ways and we welcome applications from what might be considered non-traditional backgrounds. The one thing we all have in common is our desire to raise the aspirations of young people across the country. We are an equal-opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

We very much welcome previous experience working as a Front of House, Front Desk Receptionist, Front Office Coordinator, Front Desk, Front of House Team Member, Reception Administrator, Head Receptionist, etc. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Sands exists to save babies’ lives and ensure that anyone affected by pregnancy loss or baby death receives the support and care they need.

This is an exciting role that will rely on a strong combination of excellent organisational and account management skills to support the Partnerships Team’s ambitious fundraising strategy.

You will support the development and management of relationships with external partners, helping to enhance the team’s outreach, funding opportunities, and collaborative projects. This role involves administrative support, stakeholder communication, and event and volunteer coordination to ensure effective partnership engagement and experience.

Additionally, you will have the opportunity to further develop your skills and understanding of corporate fundraising by supporting the Partnerships Team to develop and launch an exciting portfolio of corporate products and events, paying close attention to the evolving needs of partners in an ever-increasing digital environment. 

You will be involved with flagship events and campaigns such as the globally-recognised Baby Loss Awareness Week, our award-winning Sands United Football Club, Big Give appeals and sector-leading collaborations.

You will also draw upon your expertise and creativity by working on creatives and concepts with the team to increase engagement and further develop communication channels appropriate to a diverse corporate audience.

With experience of managing a corporate partnerships portfolio of at least £75,000, you will have managed corporate fundraisers including Charity of the Year Partnerships, cause-related marketing partnerships and sponsors.

We are looking for someone who has an eye for detail, is able to manage their time effectively and ensure the highest supporter experience. You will need to have strong IT skills including the use of a fundraising database.

This role will also provide support to colleagues within the Income & Engagement Department to optimise income and awareness raising activities.

We are working with a groundbreaking health charity to find their new Events and Community Fundraising Manager to deliver a portfolio of growing events.

This is a hybrid role with a minimum of two days in the London office, they are open to 4 days a week and flexi hours depending on need.

The Charity
This is an opportunity to join an incredible health charity leading the way in pioneering research. You would be joining a small, ambitious team with a supportive culture and a relaxed environment offering fantastic benefits that include:
-Employer pension contributions matching up to 10%
-Generous parental leave
-Flexible/hybrid working options
-Apprenticeships scheme, study leave and financial support for training & development
-Cycle to work scheme, eye test vouchers, and a staff loan scheme, access to an Employee Assistance Program
-An active social committee and staff events

The Role
You will be joining a warm and collorative team of three, reporting to the Head Of Community and Engagement, and you would manage a remote Events and Community Fundraising Officer with excellent experience to oversee the delivery and expansion of the current portfolio raising c£300k+ a year.

The team are looking for someone creative and innovative as they are keen to identify and develop new opportunities across Community and Events Fundraising.

You would need to have a passion for providing excellent stewardship and want to develop and deliver supporter journeys to maximise participant engagement and fundraising income.

The Candidate
The team are looking for good experience of events (and ideally community) fundraising, in particular with developing overseas or large-scale mass participant events.

Experience with recruiting new volunteers and fundraisers from a range of channels, including digital platforms.

Experience of designing and delivering high impact stewardship programmes and delivering successful and engaging events.

IMPORTANT NOTE

Please note the charity are happy to interview ASAP so do get in touch now to find out more.

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

We’re looking for a Customer Service Specialist to join our busy Membership Team. You will develop relationships and engage with our key demographic – parents, guardians, schools and children – to provide outstanding customer service and increase membership sales, as well as supporting our charitable initiatives, processing bookings, dealing with payments, following up on concerns and ensuring we deliver on all our customer expectations.

Key Responsibilities

1. Prepare

a. Understand all aspects of Kings Active Foundation’s mission, our values and strategy

b. Understand our processes and policies to represent the organisation and deliver exceptional customer service

c. Become fully orientated in Kings Camps booking and Membership services

d. Understand and deliver departmental sales and service targets

e. Monitor performance of current initiatives and support the development of new initiatives to improve the customer experience and membership sales.

2. Sell

a. Provide excellent customer service to both new enquiries and existing members

b. Maximise bookings from potential and existing members

c. Proactive outbound communication to members to encourage bookings and gather feedback

d. Represent the Kings Camps brand and values consistently in all interactions

3. Service

a. Provide timely and appropriate response to enquiries, questions and complaints

b. Provide requested information to members via phone, email, socials, post or other means

c. Seek and support the delivery of our charitable initiatives, group and business bookings in line with pre-agreed targets

d. Ensure all child details are accurate, updated and provided to relevant staff

e. Respond to online and external feedback through multiple platforms

f. Provide other support for Membership or other departments as requested 

Benefits

Based at Sheffield Head Office

• Salary £24,000+ per annum dependant on experience

• 37.5 hours per week (Mon-Fri) within 8am-6pm but flexible to optimise maximum engagement (Our work involves extended hours and weekend work at peak times of the year)

• Hybrid working model between our Sheffield Head Office and home-working

• 20+ days annual holiday (increasing up to 25 days during length of service) plus statutory and additional discretionary holidays

• Auto-enrolment company pension with employer contributions

• Subsidised school holiday childcare provision (for 5-15 years)

• Secure, free onsite parking at Sheffield Office

• Report directly to Membership Manager with monthly 1:1 meetings

• Annual performance review 

Ideal Personal Specification

• 1-2 years’ experience in a customer service role

• Highly personable and a proactive team player

• Experience of working cross-departmentally and/or with external organisations

• High level of verbal and written communication with attention to detail

• Experience of compiling reports and data analysis

• Excellent digital and computing skills

• Motivated by; and supportive of; the mission and values of Kings Active Foundation

About Us

Established in 1991, Kings Active Foundation is a UK registered charity with a vision of a world where children love being active, and a mission to get children active, having fun and learning together. We are experts in using active games, sport and fun to connect with children via our activity programmes and we equip, enable, and inspire others to deliver activity programmes. We are a small team doing big things. We have a passion for our work and a desire to get more children active and improving their physical and mental wellbeing.

Our Safeguarding Promise

We are committed to safeguarding and promoting the welfare of children and young people. Safer recruitment is central to the way we work, and all staff and volunteers are expected to share our commitment to safeguarding, always creating an environment where young people feel safe and can thrive.