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Closing in 6 days
Royal British Legion, City of London (On-site)
£44,181 to £46,272 per annum, pro rata (Inclusive of London Supplement)
Posted 1 week ago
Closing in 5 days
Action for M.E., Remote
£60,000 - £64,778 per year
Posted 2 weeks ago
Manchester Young Lives, Greater Manchester (On-site)
£48,000 - £50,000 per year
Posted 1 week ago
EngineeringUK, London (Hybrid)
£43,000 - £46,000 per year
Posted 2 days ago
Closing in 5 days
General Optical Council, Central London (On-site)
£107115 - £134710 per annum
Posted 2 weeks ago
Page 14 of 16
Sheffield, South Yorkshire (Hybrid)
£24,000 per year
Full-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

We’re looking for a Customer Service Specialist to join our busy Membership Team. You will develop relationships and engage with our key demographic – parents, guardians, schools and children – to provide outstanding customer service and increase membership sales, as well as supporting our charitable initiatives, processing bookings, dealing with payments, following up on concerns and ensuring we deliver on all our customer expectations.

Key Responsibilities

1. Prepare

a. Understand all aspects of Kings Active Foundation’s mission, our values and strategy

b. Understand our processes and policies to represent the organisation and deliver exceptional customer service

c. Become fully orientated in Kings Camps booking and Membership services

d. Understand and deliver departmental sales and service targets

e. Monitor performance of current initiatives and support the development of new initiatives to improve the customer experience and membership sales.

2. Sell

a. Provide excellent customer service to both new enquiries and existing members

b. Maximise bookings from potential and existing members

c. Proactive outbound communication to members to encourage bookings and gather feedback

d. Represent the Kings Camps brand and values consistently in all interactions

3. Service

a. Provide timely and appropriate response to enquiries, questions and complaints

b. Provide requested information to members via phone, email, socials, post or other means

c. Seek and support the delivery of our charitable initiatives, group and business bookings in line with pre-agreed targets

d. Ensure all child details are accurate, updated and provided to relevant staff

e. Respond to online and external feedback through multiple platforms

f. Provide other support for Membership or other departments as requested 

Benefits

Based at Sheffield Head Office

• Salary £24,000+ per annum dependant on experience

• 37.5 hours per week (Mon-Fri) within 8am-6pm but flexible to optimise maximum engagement (Our work involves extended hours and weekend work at peak times of the year)

• Hybrid working model between our Sheffield Head Office and home-working

• 20+ days annual holiday (increasing up to 25 days during length of service) plus statutory and additional discretionary holidays

• Auto-enrolment company pension with employer contributions

• Subsidised school holiday childcare provision (for 5-15 years)

• Secure, free onsite parking at Sheffield Office

• Report directly to Membership Manager with monthly 1:1 meetings

• Annual performance review 

Ideal Personal Specification

• 1-2 years’ experience in a customer service role

• Highly personable and a proactive team player

• Experience of working cross-departmentally and/or with external organisations

• High level of verbal and written communication with attention to detail

• Experience of compiling reports and data analysis

• Excellent digital and computing skills

• Motivated by; and supportive of; the mission and values of Kings Active Foundation

About Us

Established in 1991, Kings Active Foundation is a UK registered charity with a vision of a world where children love being active, and a mission to get children active, having fun and learning together. We are experts in using active games, sport and fun to connect with children via our activity programmes and we equip, enable, and inspire others to deliver activity programmes. We are a small team doing big things. We have a passion for our work and a desire to get more children active and improving their physical and mental wellbeing.

Our Safeguarding Promise

We are committed to safeguarding and promoting the welfare of children and young people. Safer recruitment is central to the way we work, and all staff and volunteers are expected to share our commitment to safeguarding, always creating an environment where young people feel safe and can thrive.

Application Instructions

Please ensure you provide a covering letter/email to highlight your experience and reasons for applying for this opportunity with Kings Active Foundation.

Posted by
Kings Active Foundation View profile Organisation type Registered Charity Company size 21 - 50

We’ve a vision of a world where children love being active, and we exist to get children active, having fun and learning together.

118498218_710573343005060_831493436845843999_n.jpgNZ9_9499.jpgLomond 221919322_4730154173662303_1045778563134032214_n.jpgRecruitment - Kings-2.jpg
Posted on: 26 May 2025
Closing date: 25 June 2025 at 16:45
Tags: Administration, Advice / Information, Communications, Fundraising, Retail / Sales, Customer Service, Child Protection, Culture, Customer support, Database Management, Safeguarding, Students / School, Youth / Children