2 Head of casework jobs in Bristol
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This is a varied, rewarding role for someone who wants to make a real difference in the community while helping to shape high-quality welfare benefits advice services. As a key member of the senior management team, you will lead a team of welfare benefits caseworkers, supporting colleagues with complex welfare benefits issues, offering regular supervision, and bringing the team together through advice meetings that encourage learning, collaboration and consistent good practice. You will also work with the senior management team to review data, identify trends and contribute to the development of our services.
Working with our Head of Service, you will help recruit, train and supervise a small team of advice support volunteers. You will also have opportunities to share your expertise by delivering occasional welfare benefits training to volunteers and external partners.
Alongside your management responsibilities, you will provide specialist welfare benefits advice casework. The role includes flexibility in appointment scheduling, allowing you to respond to changing workflows and emerging needs across the service.
We are looking for someone with up-to-date welfare benefits knowledge, strong casework skills, and the confidence to support and develop others. You will bring excellent communication and organisational skills, sound judgement, emotional intelligence and a collaborative approach to leadership. Ideally, we are looking for someone with strong management experience, but we will also consider highly skilled caseworkers with the right aptitude, who are ready to take the next step in their career.
North Bristol Advice Centre is an innovative and forward-thinking charity that has been delivering advice support in communities since 1984. We are inclusive, values-driven, and prioritise excellence and quality, as well as providing caring and person-centred support. We actively support the wellbeing of our staff with flexible/hybrid working, relaxed dress-code and an active Wellbeing Group, and provide ongoing training and opportunities for professional development.
The role is full-time, Monday to Friday, 9am to 5pm.
Hours: 35 per week. Occasional evening/weekend work may be required
Salary: £35,292 – £37,037 (pro rata) (+ 4% employer contribution to contributory pension scheme – after qualifying period)
Registered Charity The client requests no contact from agencies or media sales.
Thank you!
About Us
Roots HR is a dynamic and growing HR consultancy specialising in providing tailored, pragmatic human resources solutions to social sector employers, including charities. We believe in the power of HR to transform the social sector, and we are looking for an experienced Senior HR Consultant to join our small but dedicated team.
We are founded on the belief that social sector organisations of all sizes should have access to high quality, practical and affordable human resources services. We recognise the challenges for such organisations and develop our services to meet the needs of the social sector, in terms of culture, risk and scale. We deliver those services on a more than profit basis to meet our social purpose.
Our market leading COMPLY service is in high demand, and we are now seeking to grow our team with the appointment of an HR Consultant who will provide comprehensive and pragmatic HR advice, documentation, and compliance support to clients by phone, Teams / Zoom and email.
Position Overview
Our market-leading COMPLY service is in high demand. We are now looking for a Senior HR Consultant to coordinate its day-to-day delivery, provide technical leadership to the HR Consultants delivering the service and maintain an active portfolio of consultancy work.
This is a hands-on senior role for an accomplished HR practitioner who combines strong employment law and employee relations expertise with sound judgement, excellent client care and the ability to coach and develop others. You will coordinate workloads, oversee case management, maintain service standards and act as the first point of escalation for complex HR and service-delivery matters.
What you will do
- Coordinate the day-to-day operation of the HR Advice Service, ensuring client enquiries are handled promptly, professionally and in line with agreed service standards
- Oversee ongoing casework, deadlines, service levels, capacity and risk, escalating major concerns to the Head of Service Delivery
- Provide technical oversight, quality assurance and practical support on complex employee relations casework and HR documentation
- Allocate and prioritise work fairly across consultants and associates, monitoring utilisation, billable time and project scheduling
- Lead monthly one-to-ones and support the wellbeing, performance, capability and development of team members
- Maintain your own client portfolio, providing pragmatic advice and producing high-quality contracts, policies, reports, letters and case-management documentation
- Support client relationships, identify recurring needs and use feedback to improve systems, processes and service delivery
- Contribute to proposals, scoping discussions, tenders, webinars, articles, newsletters and other business-development activity.
The successful candidate will, along with other essential criteria:
- Be qualified to Chartered MCIPD level or as a minimum hold a level 7 qualification in HR
- Have extensive experience of delivering robust generalist HR advice and guidance, including advising and coaching line managers and advising to a successful conclusion on a broad range of complex employee relations issues
- Social sector experience or exposure, gained through employment, volunteering or governance role(s) with extensive and broad operational delivery of robust generalist HR advice and guidance
- Bring strong quality-assurance and technical-review skills across HR casework and documentation
- Have experience of managing client relationships and resolving service-delivery issues
- Have excellent communication skills and be extremely skilled in influencing at all levels
- Have excellent written skills, able to produce high-quality reports and other documentation
- Be passionate about human resources and committed to updating their knowledge on a frequent basis
- Ideally, you will bring experience of leading or coordinating a team.
In return for your skills and commitment we can offer you:
- A wide range of interesting and demanding work in a sector where HR effectiveness impacts on the life of the community
- A friendly, team-oriented, supportive and trusting work environment
- Coaching and support in consultancy skills and practices
- Partnering internally with experienced and supportive colleagues.
To apply: Submit your CV and cover letter using our online system by no later than 11.59pm on Sunday 4 October 2026.
Roots HR CIC is an equal opportunities employer welcoming application from all sections of the community. Continued eligibility to work in the UK is required.
Strictly no contact from agencies please.
REF-230756
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