Head of customer engagement jobs

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Job Purpose

We are looking for a dynamic and people-focused Community Fundraiser to join our team. You will engage with individuals, schools, local businesses, groups, and volunteers to inspire and grow support for the charity at a grassroots level.

This is a brilliant opportunity for someone who loves meeting people, building relationships, and organising creative fundraising initiatives. You’ll be the face of the charity in the community, motivating others to fundraise and ensuring they feel supported every step of the way.

Key Responsibilities

· Fundraising & Engagement

o Build, develop, and manage relationships with community supporters including individual giving, schools, local clubs, faith groups, and small businesses.

o Identify new fundraising opportunities and proactively engage new supporters.

o Organise and attend community fundraising events, presentations, cheque collections, and supporter meetings.

o Support third-party and volunteer-led fundraising initiatives to maximise income and engagement.

· Campaign Delivery

o Deliver community fundraising campaigns and appeals in line with national fundraising strategy.

o Support the planning and promotion of seasonal and localised fundraising activities (e.g. Easter, Christmas, Lapland appeals).

· Volunteer Engagement

o Recruit, train, and support community fundraising volunteers and ambassadors.

o Ensure volunteers feel valued and are equipped with the resources and knowledge to fundraise effectively.

· Marketing & Communications

o Work with the communications team to promote community fundraising stories, activities, and events through social media, newsletters, and local press.

o Support creation of fundraising packs and stewardship materials tailored to different community audiences.

· Performance & Reporting

o Set, track, and meet agreed Key Performance Indicators (KPIs), including fundraising targets, supporter retention, and event participation.

o Maintain accurate records of community activity, income, and relationships in the charity’s CRM system.

o Report regularly to the Head of Income Generation on performance, trends, and supporter feedback.

· Compliance & Best Practice

o Ensure all community fundraising activity is delivered in line with Fundraising Regulator guidelines, safeguarding policy, and health and safety standards.

o Promote ethical and responsible fundraising in all community engagement.

Person Specification

Essential:

· Experience in community fundraising, event management, volunteer coordination, or a similar supporter-facing role.

· Excellent interpersonal skills with the ability to build rapport quickly and inspire action.

· Strong organisational and time management skills; able to prioritise and work on multiple projects.

· Confident communicator with public speaking experience and a positive, proactive approach.

· Willingness to travel regularly for meetings and events

Desirable:

· Knowledge of community fundraising trends and techniques.

· Experience using CRM or fundraising databases (e.g. Access, Raiser's Edge, BeaconCRM).

· Experience working with schools, clubs, or youth groups.

· Understanding of safeguarding, health and safety, and fundraising compliance.

· Opportunities for training, development, and progression in a rewarding sector.

OVERVIEW

This role will be a key member of our ambitious team, delivering a growing portfolio of fundraising campaigns, fundraising events, and supporter engagement initiatives. You’ll oversee our supporter journeys, manage our communications channels, and build meaningful relationships that drive income and deepen our impact.

DUTIES & RESPONSIBILITIES

Fundraising Campaigns & Income Generation

• Work with the Head of Fundraising to plan and deliver our 12-month supporter journey – including fundraising campaigns (online and offline), events and appeals.
• Manage our calendar of challenge events (e.g. The Don’s Cycle Challenge, Wombles Walk, Sponsored Skydive).
• Grow supporter-led community fundraising in the local area.
• Lead outreach to engage new local partners – including small businesses, schools and clubs – promoting fundraising opportunities and supporting their initiatives.

Communications & Marketing

• Alongside the Head of Fundraising, lead all communications for the charity.
• Create engaging fundraising content for email, website, and social media to drive online donations, event and programme sign-ups.
• Work with the wider Foundation team and club comms team to create content for social media, e-newsletters and our website.
• Promote Foundation programmes and campaigns to fans, families, and local supporters, driving participation and donations.
• Create marketing materials (posters, flyers, etc.) to support charitable prorammes and campaigns.
• Collaborate with Senior Managers to share the impact of the Foundation through monitoring and evaluation reports. Including creating the annual organsiation Impact Report.
• Manage the Foundation’s website, ensuring content is regularly updated, fully functioning, and aligned with key campaigns, events, and programmes.

​Supporter Engagement & Stewardship

• Manage the supporter engagement programme, delivering a rolling 12-month plan of personalised and meaningful touchpoints.
• Develop and implement strategies to encourage increased giving and recruit new regular donors.
• Maximise engagement and retention of individual supporters (particularly low- to mid-level donors) through excellent donor care, timely thanking, and compelling communications.
• Coordinate supporter stories and participant case studies to inspire giving.
• Manage our weekly e-communications, using engaging content to recruit new subscribers and convert them into donors, event participants, or programme attendees.

Supporter Care

• Act as the first point of contact for fundraisers and donors, delivering first-class stewardship and support.
• Ensure timely, warm and effective follow-up with all supporters, helping them feel inspired, valued and connected.

Events & Community Activation

• Support the delivery of fundraising and engagement opportunities at AFC Wimbledon fixtures and stadium events.
• Represent the Foundation at local events, cheque presentations, and community partner visits.

Administration & Data Management

• Maintain accurate supporter and income records in our CRM system, ensuring compliance with GDPR and data protection laws.
• Liaise with the Finance Officer to process donations, including Gift Aid claims and income reconciliation.
• Provide regular fundraising reports and insights for internal and external stakeholders.

PERSON SPECIFICATION

Essential

Qualifications & Experience

• Hold a relevant higher education or industry recognised certification or have a minimum of at least 1–2 years' experience in a fundraising, communications, supporter engagement or similar role
• Proven ability to build and maintain relationships with supporters, partners, or donors
• Experience planning and delivering fundraising campaigns, events, or community initiatives
• Experience using digital tools for fundraising and engagement (e.g. mass email platforms, design tools, giving platforms, CRM systems)
• Experience creating digital content (e.g. website management social media, e-newsletters, case studies)

Skills & Abilities

• Strong written and verbal communication skills, with the ability to tailor messages for different audiences
• Excellent organisational skills with the ability to manage multiple priorities and meet deadlines
• Confident in working independently, taking initiative, and problem-solving
• Strong attention to detail, particularly when managing supporter data and income records
• Ability to travel to activity & meetings across London and surrounding areas

Knowledge

• Understanding of fundraising best practices, supporter stewardship, and donor journeys
• Awareness of GDPR and data protection principles in a supporter/donor context
• Familiarity with digital communications and engagement techniques

Attributes

• A warm, friendly and professional manner with a people-first approach
• Passionate about our mission and the power of sport to transform lives
• Flexible and willing to support occasional evening and weekend activities, including matchdays
• A collaborative team player, willing to support colleagues across different functions

Desirable

• Experience working in or with a sport, health, or youth-focused charity or community organisation
• Experience with CRM/database systems such as Donorfy, Salesforce, or Beacon
• Experience reporting fundraising results to internal or external stakeholders

GENERAL INFORMATION

The Employee must at all times carry out his/her responsibilities with due regard to the AFC Wimbledon Foundation policies and procedures in particular Health & Safety, Financial Authorisation, Confidentiality and with regard to the Data Protection Act.

The Employee must act to protect all young people and adults at risk that are in their care or attending the Company’s premises. The Employee must report any misconduct or suspected misconduct to the Safeguarding Manager.

The Employee must ensure a positive commitment towards equality and diversity by treating others fairly and not committing any form of direct or indirect discrimination, victimisation or harassment of any description and to promote positive working relations amongst Employees and customers.

The above Job Description is not intended to be exhaustive, the duties and responsibilities may therefore vary over time according to the changing needs of the Club.

Because the world needs creativity.

University of the Arts London (UAL) is looking to appoint an exceptional individual to be their new Head of Prospect Development and Operations. Ranked number two in the world for Art & Design by the QS World Rankings, UAL is the biggest provider of creative education in Europe and is proud to be an influential global leader, where creativity and innovation flourish. The University is made up of six colleges (Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion, Wimbledon College of Arts), and four institutes each making a unique contribution to creative endeavour. UAL strives to break boundaries and challenge norms, delivering cutting-edge research and ground-breaking creative education to the next generation of world-defining thinkers and doers.

The new Head of Prospect Development and Operations (PDO) will sit on the Development and Alumni Relations Management Team, using prospect research to systematically drive success in the University’s fundraising activity. The role supports all philanthropic and alumni engagement activity across the department.  They will lead a team of two, directing prospect research for maximum strategic benefit and identifying novel ways of approaching potential prospects. The new Head of PDO will also lead the department’s database operations (CRM Raiser’s Edge NXT), turning vital data into useful information, including specialist financial reports. They will improve usage of the database, manipulating it and customising it to a high level. The post-holder will have the opportunity to make a transformative difference to UAL’s development infrastructure, in advance of the University’s upcoming fundraising campaign.

UAL is looking for an excellent team leader with a strong track record in prospect development and senior-level data management. They will be technically competent and ideally an experienced user of the RE NXT database. Strong candidates will bring their ideas and experience to bear to enhance systems and processes. They should ideally be familiar with Higher Education or creative environments, as well as be aligned with the social purpose of UAL. This is an outstanding opportunity to play a pivotal role in attracting the funding that will enable UAL to generate and inspire the creativity the world needs for a better future.  

Are you interested in being part of a team making a tangible difference in Norfolk? Can you harness technology, data, and communication strategies to amplify community impact? Do you have experience in CRM, data analytics, and systems optimisation? If so, you might just have found your dream job.

This new role is pivotal to Norfolk Community Foundation’s desire to harness technology, data, and communication strategies to amplify community impact.

About the role

The Head of Digital Transformation and data strategy reports to the Director of Finance and Operations and is part of the Senior Management Team working closely with the Chief Executive.

Key responsibilities will include:

• Modernising systems and workflows to enhance organisational efficiency and resilience.
• Leveraging data insights to inform strategic decisions.
• Strengthening digital communications for stakeholder engagement.
• Driving responsible innovation, including AI and automation, to improve efficiency and impact.

About you

We are looking for someone with a strong track record in strategic leadership and digital transformation, who can confidently set a vision and drive innovation across an organisation. You will be experienced in managing CRM systems (particularly Salesforce), data analytics, and optimising systems to improve performance and efficiency.

You will have excellent analytical and problem-solving skills, with the ability to translate complex data into meaningful insights and actions. A deep understanding of cybersecurity, GDPR, data governance, and risk management is essential, as is a forward-thinking approach to emerging technologies, including AI and automation. This is a fast-paced role that requires initiative, adaptability, and a passion for continuous improvement.

What can we offer you?

We have a range of benefits that we offer our staff, including:

• 25 days holiday (pro rata) plus bank holidays.
• Up to 3 ‘Development Days’ a year to pursue passions, volunteering or learn new skills.
• Flexible working options available.
• A health and wellbeing plan, providing money back on optical, dental, physiotherapy and more, access to advice and support, and discounts and rewards from hundreds of leading retailers, restaurants and destinations.
• Pension scheme.
• Death in service cover.
• Training and development opportunities.
• Visits to see the impact of the difference the Foundation is helping to make happen.

Who are the Norfolk Community Foundation?

We are a local charity with a clear vision of strengthening communities from the bottom up to make Norfolk a vibrant and fairer place to live. Working in partnership with local charities and community groups by providing them with funding, leadership and guidance, we help to inspire local people and those with an interest in Norfolk to give funds, time and resources to support their communities.

The International Institute for Environment and Development (IIED) is exclusive partnering with Robertson Bell in their search for a Head of Financial Planning & Analysis to join their evolving team on a permanent basis, in this newly created role.

The Head of Financial Planning & Analysis (FP&A) is a key senior member of the finance team and will help shape the strategic management and direction of the team. They will support the Director of Finance and Operations, Senior Leadership Team, Trustees and budget holders to understand and interpret IIED’s finances and play a key role in the long term strategic financial planning process.

The organisation:

IIED is a global research organisation dedicated to sustainable development, connecting local needs with global challenges. They operate on six continents, advocating for the world's most vulnerable communities to influence decisions that impact them. Based in London and Edinburgh, with 200 staff and associates worldwide, IIED has led sustainable development policy for over 50 years.

Their new manifesto launched in May 2024, aims to address the complex interconnectivity of today's global issues with innovative, collaborative approaches. Recognising the limitations of traditional project planning in a rapidly changing world, IIED is shifting towards forming dynamic, diverse alliances to tackle systemic issues, focusing on justice and decolonisation, and creating significant, scalable impacts through collaborative, adaptive efforts.

The key duties of the Head of Financial Planning & Analysis are as follows:

• Lead on strategic financial reporting to provide a clear picture of the organization’s short- and long-term financial position
• Manage the design and build of financial models to support strategic planning, project impact assessment, and forecasting
• Lead the annual budgeting process, working closely with department heads to develop realistic forecasts and budget plans
• Develop and maintain financial models to project future financial performance
• Lead the finance business partnering function, providing support and guidance to budget holders and key stakeholders
• Ensure monthly management accounts are produced and shared with stakeholders
• Financial evaluation of project proposals to support management decision-making
• Manage and mentor the FP&A Team, providing guidance, training, and support to foster professional growth and development
• Work closely with project managers and budget holders, ensuring projects are financially sustainable and aligned with donor requirements
• Collaborate with operational teams, including HR, IT, and Procurement, to integrate financial planning with operational strategies

The successful candidate will have:

• Qualified with a recognised professional body, or be able to prove they are qualified by experience
• Experience in charity financial planning, budgeting and cost recovery model in a complex organisation
• Substantial relevant finance management experience in the not-for-profit sector
• Experience in mapping and analysing processes and identifying and implementing process improvement
• Excellent communication skills and be able to influence at all levels within the organisation
• Ability to manage, support and develop diverse teams to work effectively together and with the rest of the organisation
• Ideally, experience of accounting within a grant receiving organisation

This role is offered on a hybrid working basis, with only occasional travel required, just a few times per month, to either the London or Edinburgh office for key meetings.

Applications are open until Sunday 24^th August, with first stage interviews due to take place the week commencing 1^st September, but CVs will be under continuous review before then, so do not delay in applying – submit your CV via Robertson Bell today to make sure you don’t miss out!

This is a rewarding opportunity to lead the development of this new department which is focused on providing excellent experiences and opportunities within our Community Centres for local people, in ways that generate income, and helps support the financial sustainability of the charity.  You will shape and grow our Community Centre offers, focusing on what local people value and would like to have available within our centres, whilst upholding the charity’s values and long-term vision. 

Reporting to the CEO, this position is responsible for leading our Centres & Events Team, which includes the Facilities Team (who maintain and develop our buildings), the Front of House Team (who welcome people and provide information, along with managing room hire), our community Events Manager, our Catering & Café Teams, plus Design and Communications Team. 

As part of our Senior Management Team, you will also help shape the wider strategy and culture of the organisation, working cross-departmentally and contributing to the development of our annual budgets. 

Who we are 

We are a well-established charity and community anchor organisation, based across two sites in Southville and Bedminster.  Through our centres, café, nursery, and community programmes, we work to improve the wellbeing, health, happiness, and sense of belonging of people living in the local area. 

We’re passionate about helping our staff grow, whether that’s through professional development or creating space to thrive in their roles. 

Who you are 

You are a systems and process-orientated leader, able to bring teams together to create a cohesive, efficient and effective whole.  You bring: 

• Strong leadership, organisational, commercial and communication skills. 

• Experience in organising diverse areas of operation and developing efficient systems and processes. 

• An ability to empower others to lead and make decisions. 

• Creativity and confidence to develop new offers in response to local needs. 

• A desire to support the financial sustainability of the charity. 

Your ability to develop efficient, effective and integrated systems and processes with your teams, as well as to identify offers that local people will engage with, value and pay for within our Community Centres, will be essential to your success in this role. 

Equity, Diversity, Inclusion & Belonging 

We are committed to ensuring Equality of opportunity and access, celebrating Diversity, and promoting Inclusion and Belonging.  This commitment is vital, not only for our service users, but for our staff and the community we serve. 

Contract Type: Permanent.

Hours: 37.5 hours per week.

Salary: £38,987.69 per annum.

Holidays: 31 days including Bank Holidays, plus additional long-service leave (capped).

Benefits: Pension scheme, subsidised under-fives childcare, employee assistance programme, training and development opportunities.

Closing Date: Monday 11th August. 

Interviews: Week commencing 18th August. 

Greenpeace are partnering exclusively with Robertson Bell in their search for a permanent Deputy Head of Finance to join their team on a permanent basis. Greenpeace is a movement of people who are passionate about defending the natural world from destruction. Our vision is a greener, healthier and more peaceful planet, one that can sustain life for generations to come. 

The role will involve undertaking a broad range of important duties, including taking responsibility for a key part of our organisation. This will include reporting on monthly performance, managing grants (both income and expenditure grants), preparing the annual budget, preparing the annual statutory accounts and taking responsibility for the annual audit, reporting to and liaising with our international head office, and preparing the agenda and papers for and attending trustee meetings.

The organisation:

Greenpeace are independent. They don’t accept any funding from governments, corporations or political parties – their work is funded by ordinary people. That means they are free to confront governments and corporations responsible for the destruction of the natural world and push for real change. 

They do this by investigating, documenting and exposing the causes of environmental destruction. They work to bring about change by lobbying, consumer pressure and mobilising members of the general public. And they take peaceful direct action to protect our Earth and promote solutions for a green and peaceful future. 

The role:

• Responsibility for all aspects of the financial management of Greenpeace Environmental Trust (GET), a registered charity.
• Responsibility for the preparation of annual statutory accounts, annual report, and conducting the annual audit.
• Work with the Events team to ensure that the budgeting, financial control and management, and reporting of the Glastonbury Festival and all other festivals and events is conducted in an accurate and timely manner.
• Preparation of the annual budget and presentation to the board of trustees.
• Preparation of monthly management accounts and written finance report to trustees and other key stakeholders.
• Maintain accurate cash flow management and forecasting procedures to proactively manage all cash balances.
• Manage the grant-making process and account for all grant income received.
• Review restricted income, ensuring correct documentation is received and the restrictions are applied.
• Maintain policies and procedures ensuring compliance with all relevant legislation.
• Continually work to develop and improve the quality and usefulness of our reporting.
• Providing financial analysis, including trends and areas of opportunity or concern for budget holders and other stakeholders.
• Work with other Deputy Head of Finance and the programme co-ordinator to proactively improve all aspects of the financial management of the programme department’s activities in relation to activity funded by GET.

The successful candidate will:

• Be a qualified, or a finalist Accountant (ACCA/ACA/CIMA or other chartered accountancy qualification) or will be qualified by experience.
  • Proven experience of working in a finance function in a hands-on role.
  • Extensive technical knowledge of accounting principles and best practice, with reference to specific UK charity accounting rules and regulations.
  • Substantial experience of management accounting, budgeting, forecasting and reporting.
  • Experience of involvement in financial year-end and annual statutory audit.
  • Proven experience of delivering a business partnering-focused service and providing in-depth insight, analysis and guidance to budget-holders.
• Support and believe in the aims of Greenpeace.
• Have highly developed communication skills with credibility to operate outside the finance function up to senior management level.

The position will be based at Greenpeace’s head office a short walk away from Highbury and Islington station and requires two days attendance at the office. The closing date for applications is 10^th August with interviews taking place the week commencing 18^th August.

Applications will be under constant review before the closing date, so please submit your application to our exclusive search agent, Robertson Bell. Apply now to be considered!

�� Location: Hybrid (expectation to travel for team days/as business requires)

⌚ Contract Type: Permanent, 35 hours per week

�� Salary: Starting from £64,866.26 - £78,488.17 dependent on experience and location

What is a Head of Digital, Data and Technology? 

As the Head of DDaT Portfolio Delivery, you will leverage your extensive experience and deep understanding of the technical project lifecycle and key delivery methodologies. Proficiency in Agile, Scrum, DevOps, and Waterfall frameworks is essential for effective governance and optimisation of complex project portfolios.

This role offers a unique opportunity to apply your skills and passion for change in a growing healthcare organisation, supporting over 110,000 clients annually.

You will collaborate closely with various heads of departments and colleagues across the business to ensure all DDaT deliveries are strategically aligned, rigorously tested, delivered on time and within budget, and fully adopted by the business. This role drives seamless execution from small enhancements to large-scale projects, enhancing the client journey, operational efficiency, and business impact for MSI UK.

What can we offer you?

• �� Expenses incurred while traveling outside your base location will be reimbursed.
• �� Birthday Bonus with an additional day of annual leave dedicated to celebrating your birthday and long service recognition rewards programme 
• �� Perks and discounts at over 4000 retail and hospitality outlets through the Blue Light Card

In addition to the perks outlined above, there are many more benefits alongside what is written above for you to enjoy. Find out more during your interview!

What you’ll be doing:

The role of the Head of DDaT Portfolio Delivery will have:

• Deep understanding of software development, IT infrastructure, DevOps, Agile, and Scrum practices, with experience in AI, ML, RPA, UX, design, end-user testing, and requirements gathering.
• Ability to analyse complex problems, devise solutions, and make informed decisions under pressure.
• Identify risks, implement mitigation strategies, and ensure projects stay on track.
• Ensure deliverables meet standards through effective QA and testing protocols, with continuous monitoring and evaluation.
• Comprehensive understanding of project lifecycles, tailoring Agile, Scrum, and Waterfall methodologies for timely, budget-compliant delivery.
• Capable of troubleshooting technical issues and understanding software or product development intricacies.
• Expertise in system architecture, DevOps, risk management, ITIL, technical documentation, and programming languages.
• Oversee testing quality internally and with vendors, ensuring robust methodologies and evidence collection.
• Familiarity with technologies used, capable of troubleshooting technical issues.

What we’re looking for:

• Extensive experience delivering complex digital and tech-enabled programs, with deep knowledge of healthcare technology ecosystems (e.g., NHS Digital, EPRs, FHIR, GDPR, DSPT).
• Proficient in Agile, Scrum, DevOps, SAFe, Lean, and Waterfall, ensuring efficient delivery across cross-functional teams.
• Proven leadership in digital/data/technology strategy, including authoring and presenting strategic documents to executive teams.
• Skilled in developing and deploying client-facing digital solutions (e.g., portals, remote monitoring, digital health apps), ensuring compliance, usability, and smooth go-live transitions.
• Strong stakeholder engagement and vendor management skills, including RFPs and procurement via NHS frameworks (G-Cloud, Digital Marketplace).
• Expertise in demand and capacity planning for DDaT, aligning delivery with business needs, compliance, and budget.
• Experienced in BI and data strategy projects, including integration, analytics, automation, and emerging technologies (RPA, AI, ML).
• Able to gather technical requirements aligned with business goals and system capabilities.
• Skilled in measuring ROI on tech initiatives using KPIs and cost-benefit analysis.
• Strong project management skills across the full lifecycle, blending PRINCE2 governance with Agile and Waterfall delivery.
• Experienced in Agile product development—from strategy to launch—and translating complex technical concepts for non-technical audiences.
• Deep knowledge of emerging digital trends and their strategic applications.
• Flexible to travel and work outside core hours as required.
• Established and led PMO practices to ensure strategic alignment, risk management, resource planning, and continuous improvement.

Head of Corporate Partnerships
Workplace: ZSL London Zoo, Regent’s Park, London NW1, Hybrid
Department: Fundraising
Salary: £60,900 - £64,470 per annum
Contract: Permanent

Purpose of the role

ZSL is seeking a dynamic and strategic Head of Corporate Partnerships to lead the growth of high-impact corporate fundraising aligned with our mission to restore wildlife and create a world where nature thrives. In this senior leadership role, you will spearhead the development and implementation of ZSL’s Corporate Partnerships strategy, with a strong focus on income growth, innovation, and long-term value. A results driven relationship builder, you will lead and inspire a talented team to cultivate, secure, and steward high-value partnerships that support ZSL’s global conservation goals.

Reporting to the Director of Development and working closely with senior stakeholders across the organisation, you will identify and unlock strategic opportunities, positioning ZSL as a trusted partner for forward-thinking businesses committed to sustainability and positive impact. This is a unique opportunity to shape and expand a purpose led portfolio that delivers vital funding, shared value, and lasting change for wildlife and people alike.

This is a hybrid role, with an expectation of spending at least two days per week in the office, alongside client visits as part of relationship building and partnership activity.

Key responsibilities: 

• Business Development: Draw on research to create a healthy pipeline, engaging new prospects and of developing positive relationships at senior levels. Identify and secure new corporate partnerships that align with ZSL's strategic goals, as well as commercial priorities.
• Strategic Partnership Development: Develop and implement innovative partnership models to attract and retain high-value (£1m+) corporate partners and provide unique opportunities for ZSL to raise its profile to new audiences.
• Spokesperson: Represent the ZSL brand in public to corporate Board level representatives, inspiring confidence in partners by demonstrating credibility, knowledge and professionalism.
• Corporate Membership: Grow the Corporate Membership programme, led by Corporate Partnerships Officer, ensuring exceptional experiences, value for members and a healthy ROI for ZSL.
• Internal Collaboration: Work collaboratively with internal stakeholders across ZSL to identify opportunities to collaborate, leading to enhanced partnerships and strengthening our opportunities to partner.

About You

• Proven experience of strategic corporate partnerships new business, including identifying, engaging, developing and managing strategic corporate partnerships with a track record of delivering income of seven figure and six figure partnerships.
• Previous experience in leading and developing teams, with a strong emphasis on coaching and supporting less experienced staff.
• Strong ability to influence senior stakeholders and work across a complex organisation, engaging with multiple stakeholders who have income generating responsibilities.
• Experience in monitoring and reporting on income and expenditure, ensuring alignment with budgetary plans.
• Excellent verbal and written communication skills, with the ability to present to and influence senior stakeholders, prospects and partners.

About Us

We’re ZSL, an international conservation charity. Through our unrivalled animal experts in our two zoos (London Zoo and Whipsnade Zoo), the work of our pioneering scientists, our dedicated conservationists, our purpose is to inspire, inform and empower people to stop wild animals going extinct. Our vision is a world where wildlife thrives and we’re working every day to achieve this. From investigating the health threats facing animals, to helping people and wildlife live alongside each other, we are committed to bringing wildlife back from the brink of extinction. 

We strongly encourage applications from all backgrounds and celebrate the value of having a team of employees with diverse skills, experiences, and heritage. We are committed to ensuring our teams can bring their authentic selves to work without fear of discrimination. ZSL has active equality networks for our staff with lived experience and those who provide active allyship in Race and Culture, Team Pride, Disability Network, and Menopause Network, complemented by our strategic EDI Steering Group. 

What do we offer? 

At ZSL, we are proud of our approach to employee benefits. Our benefits include: 

• Our vision and purpose - you’ll work alongside colleagues who are passionate about science-led conservation, knowing that you will help us to inspire, inform and empower people to stop wildlife going extinct 
• Pension scheme - we offer a generous pension scheme with up to 12% contributory pension
• Flexible working – talk to us about your flexible working requirements and we will do everything we can to make sure you work in a way that suits you 
• Holidays – 25 days annual leave allowance, plus UK bank holidays 
• Wellbeing – access to a blended programme of wellbeing initiatives, including confidential access to our 24/7 Employee Assistance Programme 
• Life assurance – eligible employees will be enrolled in ZSL’s life assurance scheme from their first day
• Complimentary tickets – annual allocation of Whipsnade Zoo and London Zoo tickets, with a 30% discount in online and retail shops 
• Cycle2Work - our cycle to work scheme enables you to lease a bicycle 
• Season ticket loan - we offer an interest free loan for eligibly London-based employees to buy a season ticket for travel between home and work 
• Family friendly policies – we offer enhanced maternity, paternity, and adoption packages 

Closing Date: Monday 11th August 2025
NB: We reserve the right to close our advertisement early or extend the advertising date until a suitable candidate has been found.

The selection process will involve two stages:
First interview – held virtually via video call.
Second interview – held in person and will include a skills-based assessment.

Interested?

If you would like to apply and find out more about this position, please click the apply button to be directed to our website. 

This role is subject to standard pre-employment checks, including the candidate's right to work in the UK.

No agencies please.

Key Responsibilities

 Supporter Services

•  Lead the development and delivery of the new supporter services function considering people (capability, capacity and culture), processes, tools and technologies needed to deliver outstanding customer service so new and existing supporters feel valued and connected to the ESU’s mission.
• Design and implement supporter recruitment, development and retention plans including welcome journeys and approaches for reactivating dormant supporters.
• Work closely with the Marketing team to create segmented messaging to highlight the impact and value of the ESU’s work to Alumni, Members and Volunteers in the UK.
• Oversee payment processes and supporter payment journeys on our CRM, Salesforce.
• Work with the Marketing team to design ad hoc impactful events in person and online to convene our global audience.
• Work with the Marketing team to promote our flagship events to our supporter audience to encourage attendance. 

Volunteering

• Design and implement a volunteering strategy which includes automating the volunteer experience, recruiting new volunteers and promoting ESU volunteering opportunities to relevant organisations as well as current and future supporters
• Own the volunteer training programme, including reviewing and refreshing training and ensuring all volunteers are appropriately trained.
• Match volunteers to ESU competition heats and resolve queries escalated by the Supporter Engagement Coordinator.
• Form partnerships with relevant organisations to grow the ESU’s pool of volunteers.
• Work with the Education team to create a high quality volunteer experience

Skills and Experience

Essential:

• 5+ years experience working in a partnerships, supporter services, volunteering or account management role
• Demonstrable experience of having delivered successful services to a range of supporters/customers.
• Demonstrable experience of developing and delivering meaningful supporter journeys across multiple channels
• Demonstrable experience of growing and sustaining a pool of high quality volunteers through successful recruitment and development strategies
• Demonstrable experience of using a CRM (preferably Salesforce) to identify trends and drive improvements.

Desirable:

• Educated to degree level in a relevant subject such as marketing or communications
• An understanding of the nature and importance of the ESU’s charitable work and a strong commitment to increasing the reach of the organisation’s work.
• Experience of writing volunteer training programmes
• Experience working with international volunteers
• Ability to juggle multiple tasks and competing priorities within a fast-paced environment
• Experience of writing for different audiences.
• Line management experience
• Excellent data management skills and capability in Microsoft Office, Salesforce, Mailchimp Survey Monkey.

Benefits:

• Generous Company Pension 
• 28 days annual leave plus 8 days Bank Holiday
• Employee assistance programme
• Group Life Assurance
• Cycle to work scheme
• Season ticket loan
• 24 Virtual GP

Member Engagement Coordinator
Location: SIA House, Oldbrook, Milton Keynes MK6
Salary: £35,040 per annum
Contract: Two year fixed term contract (funding until October 2027)
Hours: Full time, 35 hours per week Monday to Friday

About Us

The Spinal Injuries Association is committed to a singular vision: a fulfilled life for everyone affected by spinal cord injury.

Everyone has a right to live a fulfilled life and that means the life they choose, a life that has the same opportunities as everyone else. We are the expert guiding voice for life after spinal cord injury.

About the Role

This exciting new role will be central to amplifying the voices of our current and future members, ensuring their lived experiences and needs shape our work.

This role will use our CRM system and a range of communication types and channels to foster lifelong engagement, support campaigns, and strengthen relationships with our partners and healthcare professionals.

Duties & responsibilities

• Use our CRM system, along with online and face-to-face communications.
• Coordinate member engagement and communications across services, fundraising, academy, and campaigns, using targeted segments of our membership.
• Work with colleagues to develop a membership hub that:
• Support the CRM and member engagement manager in maintaining an accurate, up-to-date, and GDPR-compliant database.
• Manage subscription payments for our magazine, FORWARD, including sending renewal reminders by email and post.

Benefits

• Annual leave: 28 days per holiday year plus bank holidays, increasing to 30 days after two years of service (pro-rated for part time employees)
• Access to Group pension scheme (6% employer contribution)
• Access to Group life assurance scheme
• Access to Healthcare cash plan
• Access to discounted gym membership
• Access to Employee assistance programme (EAP)
• Employee volunteer days
• Free car parking at Milton Keynes, Head Office
• Investing in their people - all members of staff are encouraged to discuss their development plans and aspirations with their line manager. A budget is available for talent development.

Closing date: 1 September 2025, 9am
Interview dates: Week beginning 8 September 2025 in person at SIA House, Milton Keynes, or online via Microsoft Teams.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

At SIA, we value diversity. We are committed to providing an inclusive and supportive environment as we believe diversity fosters a more innovative, creative, and caring culture.

We are striving to create a culture that fully represents all the communities we serve. We are an equal opportunity employer, and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status.

Disabled candidates who meet the standard job criteria will be offered a guaranteed interview.

No agencies please.

At Cruse, we have recently launched our new strategy, setting out our charity’s plans to grow our income and build on our expertise and unique position in the sector. We provide expert bereavement and grief information and support, and our charity has been supporting people for over 65 years. We support adults, children and young people across England, Wales and Northern Ireland, through our national services, 84 local branches and online information about grief and bereavement.

You will lead the Community Fundraising and Individual Giving team to inspire support and donations from groups, organisations and individuals in local communities across England, Wales and Northern Ireland. You will oversee a range of activity across the Community fundraising team and manage a portfolio of relationships including Fundraising Champions (volunteers in branches) and key donors and supporters. You will review, inform and deliver activity to secure individual giving income and promote gifts in Wills, building our income from individuals including those who have received support from Cruse.

As part of the Income and Marketing/Communications Management Team, you will help shape plans to grow our income, raise awareness and increase engagement from volunteers and donors. Working with key colleagues in Services, Volunteering and Finance, and key volunteers, you will build our approach to Community and Individual Giving.

Timeline:

Closing date: 6th August 2025

Interviews: w/c 18th August 2025

NB We reserve the right to close the vacancy early if a high volume of applications is received.

The selection process will involve two stages. First interview will be by video call. Second interview is planned to be via video call, but we reserve the right for an in-person meeting.

If you require any reasonable adjustments to support you during the interview, please don’t hesitate to let us know—we’ll be happy to accommodate.

£34,300 - £37,300 per year

Permanent, full-time (37.5 hours per week)

Hybrid working with regular travel to our London Bridge Office

What the job involves

We’re looking for an Awareness, Engagement and Participation Senior Officer to join our Health Services, Equity and Improvement directorate.

In this role, you’ll be at the heart of our work to raise awareness and build stronger connections with those most at risk of prostate cancer. You’ll support our community engagement and participation efforts, making sure the voices of men affected by prostate cancer, and those at risk, shape what we do and how we do it. A big part of the role involves working directly with individuals and communities, helping them feel empowered and supported to get involved and make a real impact.

You’ll be the main point of contact for involving patients in projects, manage the day-to-day running of our Patient Advisory Group, and oversee our community inbox to make sure requests are responded to quickly and effectively and help to triage support requests.

Working with volunteers is another key part of the role. You’ll recruit and guide volunteers raising awareness in their communities, helping to deliver onboarding, training and ongoing support. You’ll work closely with our Volunteer Experience team to ensure everyone has a positive and meaningful experience.

You’ll regularly attend community events and find impactful ways to share our messages – particularly with communities affected by health inequalities. You’ll also help measure and evaluate the impact of our awareness and engagement work.

This is a rewarding role where you’ll meet volunteers and supporters and see the impact of our work first-hand. Together, we’re raising awareness of prostate cancer, giving men the knowledge of their risk and the power to act on it.

What we want from you

To be successful in this role you’ll be passionate about public health, awareness raising and working with people with lived experience. Patient involvement is a core principle of our organisation so understanding how that can inform and shape the charity’s work is essential.

You’ll be an excellent communicator (both in person and in writing) and able to engage clearly across a range of channels and audiences. Strong project management skills are essential, as you’ll often be juggling different tasks and working with a range of people, including patient groups, volunteers and colleagues across the charity.

You’ll be comfortable building relationships with communities, volunteers and partners, and have a good understanding of how health inequalities affect access to healthcare. Experience of working directly with communities most affected by these inequalities will be a real advantage. You’ll also be able to think creatively about how to raise awareness and broaden participation beyond traditional volunteering roles.

It’s important that you can measure and evaluate the impact of engagement and involvement work, and that you bring a thoughtful, inclusive approach to everything you do.

Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.

Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.

Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.

Our commitment to equity, diversity and inclusion

At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally.

We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.

Ways of working

Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.

Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply, please visit the website via the apply button.

The closing date is Sunday 10th August 2025.  Applications must be submitted by 23:45 UK time.

Interviews: By arrangement. Currently scheduled for the week of Monday 18th August 2025.

Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.

Join Clore Social Leadership as a pivotal member of our team dedicated to advancing justice, equity, diversity and inclusion.

We are seeking a highly organised and motivated individual to join our team as Interim Programmes Lead. This is a unique opportunity to step into a programme management and support role within a values-driven organisation committed to driving transformative change in the social sector through inclusive leadership. If you are committed to social impact and inclusion, and bring strong programme leadership and communication skills, we would love to hear from you.

About Clore Social Leadership

Since 2010, Clore Social Leadership has supported over 5,000 individuals from nearly 3,800 social sector organisations. Through our transformative skills and development programmes, we empower individuals from grassroots initiatives to global organisations to become agents of change.

We have developed leadership programmes for people with lived and/or learned experience of racial inequalities, youth services, immigration systems, criminal justice systems, social immobility, homelessness, gender inequalities, health inequalities and climate change.

We aim to create a more equitable and inclusive society where individuals from all backgrounds have equal opportunities to lead, participate, and contribute to positive social change. The year ahead is particularly exciting as we aim to expand our programme delivery, deepen our partnerships, and build new opportunities for learning, collaboration and long-term impact.

About the Role

This dynamic and varied fixed-term role combines programme management with organisational development support, covering parental leave for a core member of the team.

You will:

• Lead coordination of our leadership development programmes and short courses during two key periods of parental leave (October-December 2025 and June-September 2026)

• Support broader organisational priorities in the interim (January-June 2026), with a likely focus on alumni engagement and development activities

This role is ideal for someone who combines confident programme and stakeholder management with the ability to pivot between delivery and strategy, and who thrives in a collaborative, values-led environment.

Key Responsibilities

Lead coordination of our leadership development offer from October to December 2025 and June to September 2026

Programme Management

• Manage the planning and delivery of a portfolio of leadership programmes and short courses

• Coordinate all programme logistics including dates, venues, facilitators and course content

• Support facilitators' delivery of online and in-person learning sessions

• Maintain the programmes work and project plans and ensure quality and consistency across delivery

• Oversee programme applications, moderation and participant onboarding

• Manage accreditation processes

• Support the collection and analysis of evaluation data

• Work with the team to standardise and manage participant communications

• Maintain relationships with delivery partners, facilitators and stakeholders

• Monitor and adapt content using the online authoring tool (GoMo)

• Coordinate steering group activity and innovation outputs as required

Programme Facilitator Management

• Recruit, contract and manage programme facilitators and coaches

• Deliver onboarding and provide ongoing support

• Act as point of contact for facilitators and external delivery partners

Finance & Budget Oversight

• Manage programme budgets and attend monthly finance meetings

• Sign off coaching and programme invoices and line reports expenses

Customer Service

• Oversee phone and inbox communication with applicants and participants

• Ensure high-quality customer service, with consistent messaging and support

Line Management

• Line manage the Programmes Administrator, ensuring delivery and development support

Support organisational priorities from January 2026 to June 2026

Deliver targeted support to priority areas across the organisation, as required. This will likely include:

• Collaborating with the senior team to shape alumni engagement plans and activities

• Contributing to new partnership development

Person Specification

We seek an ambitious, bold and collaborative individual with an inclusive approach and a strong track record in programme coordination and learning design. You will be:

• Highly Organised: Able to plan and manage multiple programmes simultaneously

• Collaborative: Confident working across teams and with a wide range of partners

• A Skilled Communicator: Adaptable, clear and engaging in both written and spoken formats

• Committed: Passionate about social justice and the role of leadership in creating change

• Focused: Strong attention to detail and analytical thinking

• Courageous: Comfortable with challenge, feedback and innovation

• Proactive: A self-starter with energy and a forward-thinking approach

Experience (E = Essential / D = Desirable)

• Managing learning or leadership development programmes (E)

• Managing facilitators, coaches or programme delivery teams (E)

• Budget oversight and financial sign-off (E)

• Working in or alongside the social sector (E)

• Excellent written and verbal communication (E)

• Line management experience (D)

• Experience with proposal writing or business development (D)

• Familiarity with GoMo, Jotform or similar platforms (D)

Terms and Working Hours

We are open to discussing flexible arrangements before or on application.

• Contract: This role is offered as a fixed-term contract to cover a period of parental leave from September 2025 – September 2026.

• Hours: This is a full-time role (35 hours per week). These hours are ideally worked during our core working hours: Monday to Friday, 9:30am–5:30pm.

• Location: Hybrid working, with at least one day per week (currently Tuesdays) in the London office

• Eligibility: You must be UK-based to apply

Place of Work

• This is a hybrid role, with at least one day per week (currently Tuesdays) in the London office: Better Space, 127 Farringdon Road, London EC1R 3DA (travel at your own cost)

• Some UK travel required – expenses covered by Clore Social Leadership

Pay and Benefits

• Salary: £38,000 – £42,000 per annum (FTE dependent on experience, pro rata for fixed-term staff)

• Annual Leave: 25 days, plus UK statutory holidays (pro rata for fixed-term staff)

• Winter Closure: Office closed 25-31 December (3 additional paid days)

Application Process

We are committed to fostering an inclusive environment. We welcome applicants from all backgrounds, and especially encourage applications from those underrepresented in leadership roles in the UK today.

If you are passionate about social change and thrive in a collaborative, purpose-driven environment, we would love to hear from you.

To apply, please send:

• Your CV (max 2 pages)

• A cover letter (max 1 page) outlining your interest and suitability

If you would like to discuss the role or application process, or if you require reasonable adjustments, please do not hesitate to contact us.

Key Dates

• Applications close: 12pm on Wednesday 13 August 2025

• First-round interviews (online): Friday 29 August 2025

• Final interviews (in person): Tuesday 2 September 2025
  In-person interviews will take place in Central London. Travel expenses for in-person interviews will be reimbursed with valid receipts.

We are committed to offering reasonable adjustments throughout the recruitment process and beyond. If you need support or have any questions about the job description or interview process, do not hesitate to contact us.

Registered charity number: 113672