Head of digital jobs in chelsea harbour, greater london

We are seeking a dynamic and creative fundraiser to support activity across community and events fundraising. The role will focus on providing exceptional stewardship for our calendar of community and events fundraising. You’ll build relationships with supporters and deliver impactful events as well as grow our income through individual giving. 

About Us

The Brompton Fountain is the children’s charity at Royal Brompton Hospital - a world leading specialist centre for complex heart and lung disease. We work in partnership with the teams on the wards, paediatric intensive care unit (PICU) and in outpatient clinics. Our charity provides support and resources for patients, families and staff, as well as funding lifesaving medical equipment, accommodation - so that parents can stay close to their child during an admission, toys and entertainment for the playroom and improvements to the facilities to create the best possible environment for families to promote their wellbeing during what can often be a very challenging time. In collaboration with the hospital trust and the NHS we also fund research projects and develop new initiatives for babies, children and young people with heart and lung conditions. 

About You

Our ideal candidate will have experience of working in a fundraising or similar role. You'll have strong written and verbal communication skills to write engaging and inspiring content and messaging. An ability to empathise and communicate effectively about our work is key. If you like the sound of our role then this could your opportunity to join a children’s charity with great credibility and big ambitions as we broaden our reach and significantly increase our impact. 

Main Duties and Responsilbilties 

Community and Events Fundraising

• Assist in the planning and execution of a diverse range of fundraising events, including challenge events and community initiatives.

• Support the management of event logistics, including participant communication, volunteer coordination, and on-the-day activities.

• Collaborate with external partners and suppliers to ensure smooth event operations and build strong relationships for future collaboration.

• Lead outreach efforts to engage new local community partners, such as (small) businesses, schools, and clubs, promoting fundraising opportunities and supporting their initiatives.

• Lead on generating income through supermarket schemes. • To represent the charity when required in schools, engagement events and cheque presentations. 

Individual Giving

• Manage the regular giving programme by implementing a rolling 12-month plan of meaningful touchpoints to deepen relationships.

• Develop and implement a plan to encourage increased giving and recruit new regular donors with personalised cultivation and stewardship.

• Maximise engagement and retention of individual supporters (giving at lower to mid-level) by prompt thanking, excellent stewardship and building effective donor journeys.

Supporter Care

• Serve as the primary point of contact for community and events fundraisers, delivering outstanding stewardship ensuring they receive the information and support needed to maximise their fundraising potential while maintaining the highest standards of stewardship and being respectful of potential sensitivities particularly when working with families who are fundraising in memory.

• Provide timely and effective follow-up communications with supporters, ensuring they feel valued and engaged.

• Maintain our CRM database ensuring accurate records to track communications, income, and supporter preferences, ensuring compliance with GDPR and data protection laws. 

Administrative and Financial Support

• Process cash and cheque donations, Gift Aid and matched funding claims, ensuring this income is processed and recorded accurately on our database.

• Manage the distribution of supporter resources, conduct stock checks for fundraising materials and ensure an organised work environment for all fundraising assets.

• Overseeing our online shop.

Marketing and Communication

• Create engaging materials (posters, leaflets, stories etc), social media content and e-newsletters to inspire participation in fundraising activities.

• Produce impact reports and collate information for the HOF to support fundraising initiatives and grant applications.

• Ensure fundraising and associated webpages are kept up to date. Team Collaboration

• Work collaboratively with the wider team (when required) to support in-hospital and community events as well as assisting with tasks as needed to ensure smooth charity operations.

• Support the CEO and team members with ad hoc projects, activities, and any high-priority tasks to contribute to overall team objectives.

• Any other duties as required by the Head of Fundraising.

Additional Information

Salary is £30,000 - £32,000 per annum (DOE). The role covers 37.5 hours per week. Two days per week working in our charity office at Royal Brompton Hospital - London, and the remaining hours to be worked remotely. Occasional evening and weekend work subject to our events calendar. Exact working pattern to be discussed at the interview stage.

One-year fixed term contract with the potential to extend contract length subject to performance and funding.

A full driving licence or the ability to travel to events and meetings within London and the South East is essential.

Applicants must be eligible to live and work in the UK to apply for this position.

The role requires successful completion of an enhanced DBS check and mandatory training including level 3 safeguarding (costs covered by charity). Any job offer and subsequent employment is subject to satisfactory references / checks and a three-month probationary period.

The Brompton Fountain is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

You are providing your personal information to The Brompton Fountain and Royal Brompton and Harefield Hospitals (part of Guy's and St Thomas' NHS Foundation Trust) for the purposes of staff administration; administration of membership records (Foundation Trust Membership); crime prevention and prosecution of offenders; National Fraud initiative and occupational health purposes and by applying for this post you hereby consent to the charity and Trust processing of your personal data as outlined above

Benefits

• Flexible working hours to balance home / work life

• Time off in lieu for evening and weekend work

• Home office set up including phone, laptop and printer. • Pension scheme.

• Training and development with career progression opportunities.

• Reasonable expenses paid for offsite meetings and activities

• 27 days holiday entitlement plus 8 bank holidays

• Blue Light Card: enjoy discounts both online and in store across various outlets. 

Job Title: Team Lead - Member and Supporter Experience

Team: Member and Supporter Experience

Location: Hybrid (split between home-working and London)

Interview Dates: W/c 16 June

*This role sits within a pay grade with a pay range of £32,395 to £48,593. The salary on appointment will be set at the lower end of the pay range, to a maximum of £35,635 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.

It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.

We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Context and purpose of role

At the heart of the Ramblers lies our community of over 100,000 members and supporters, enabling us to fulfil our charitable mission across the length and breadth of Great Britain.

This role is pivotal in ensuring the delivery of excellent supporter service, coaching and empowering the Member and Supporter Experience Officers to meet the needs of our supporters. You will play a key role in fostering a positive experience for supporters, managing relationships with third-party suppliers, and driving continuous improvements across processes and systems. As a key point of contact for internal teams, you will traffic-control workloads, ensure smooth project delivery, and act as a champion for supporters across the organisation.

We are looking for someone with experience in working in high in-bound volume (calls/emails) supporter or customer service environments. The candidate must have experience in handling multiple enquiries across different channels and ideally in coaching, mentoring or supervising others.

Key Responsibilities:

Team Leadership and Coaching

• Manage the Member and Supporter Experience Officers, providing the skills and knowledge to deliver excellent supporter service through tailored training and coaching.
• Lead regular check-ins and team huddles to review progress, share updates, and address any challenges or blockers.
• Support the monitoring of quality and productivity using satisfaction ratings, and performance measures. Take remedying actions, such as further training or support.
• Co-ordinate key business project delivery within the team, liaising with other teams, coaching the team, and supporting delivery.

Supplier and Project Management

• Manage relationships with key suppliers, including our payment processor, and fulfilment centre. Be responsible for briefing them on new projects and setting up procedures.

• Monitor supplier SLAs and performance measures, ensuring consistently high standards. Manage projects with third-party suppliers to time and budget.

• Proactively identify new solutions or efficiencies to improve working practices.

Operational Oversight

• Act as the first point of contact for incoming requests from other teams and campaign briefings, managing the team’s workload and rota.
• Oversee the scheduling and management of team rotas, ensuring adequate coverage for incoming enquiries, including peak periods and project delivery deadlines.
• Lead the induction and onboarding of new team members, ensuring they are equipped with the knowledge and tools to excel in their roles.
• Provide KPIs on request from the Head of Member and Supporter Experience. Deliver KPI, SLA and insight reporting that drives better decision-making.

High standard supporter care

• Support the team daily in answering incoming enquiries as part of the role.
• Develop and maintain a framework for monitoring the quality of supporter interactions across all touch points and teams through call monitoring, complaints and compliments reporting, surveys, mystery shopping, satisfaction feedback and other performance measures. Where needed, work with relevant managers in other teams to develop solutions.
• Regularly review the quality of interactions handled by team members (e.g., through spot-checking emails, calls, and case resolutions), offering constructive feedback and suggestions for improvement.

Cross-Team Collaboration and Advocacy

• Work closely with teams across the organisation to build and maintain knowledge bases that can be used by all teams to respond to queries and concerns, and to support teams in ensuring compliance with legal and regulatory requirements. 
• Act as an ambassador for members and supporters across the organisation, sharing insights with colleagues.
• Maintain strong relationships across the Ramblers, including Ramblers Cymru and Scotland, ensuring the team delivers a high standard of service aligned with organisational priorities.
• Attend project planning meetings to ensure high-quality supporter care and brief the team on new projects.
• Play an active role in key business projects championing the supporter voice.

Continuous Improvement

• Demonstrate a proactive approach to improving processes, reducing response times and enhancing supporter satisfaction.
• Recommend process improvements for key systems, such as the inbound enquiry system and CRM, in consultation with stakeholders.

Volunteer and Digital Engagement

• Manage office volunteers, ensuring they feel valued and supported to carry out their tasks effectively.
• Input into the development of new digital products (e.g., website and mobile) to enhance membership value and support volunteer-led recruitment and retention efforts.

Other

• Undertake such other duties as may be reasonably required of the post.

The Person

Knowledge, Skills and Experience

Essential:

• Experience in working in a high in-bound volume (emails/call) customer or supporter experience environment
• Strong interpersonal and supervisory skills, with the ability to provide clear guidance, constructive feedback, and coaching to team members.
• A high standard of organisational skills with the ability to effectively prioritise and manage own workload.
• Excellent interpersonal and communication skills, including the ability to write to a high standard.
• Strong numerical skills and the ability to use and interpret data.
• Ability to adapt style, tone and content to a relevant audience.
• Experience delivering excellent supporter or customer care
• A team player, able to develop collaborative, strong and effective working relationships.
• Innovative and solutions-focussed with the ability to build knowledge and learn new skills.
• Experience in working with CRMs (e.g. Salesforce), customer care ticket systems (e.g. Zendesk or Service-cloud) and telephone management systems (e.g. CloudCall).

Desirable:

• Interest in walking and/or being an advocate for the outdoors and natural environment.
• Experience in managing knowledge, learning and/or training in a supporter or customer facing environment
• Experience working within or alongside fundraising or membership teams.
• Experience in providing insight and reporting in a supporter or customer facing environment.
• Experience in working with volunteers, with an understanding of volunteer motivations and needs
• Knowledge of relevant regulatory and legal requirements that impact charities.
• Experience working with third party suppliers.

Personal Attributes

• A team player, develop collaborative, strong and effective working relationships.
• Empathetic and patient, with a genuine desire to help members and supporters.
• Positive and professional attitude.
• Proactive and self-motivated with the ability to work independently.
• Adaptable and flexible in a fast-paced environment.
• Strong sense of responsibility and accountability.
• Committed to the principles of inclusion and enabling everyone to feel welcome in the outdoors. 

 Values and Behaviours

Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.

Inclusive

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Inspiring

We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.

Empowering

We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.

Responsible

We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.

We are looking for a driven, ambitious and motivated fundraiser to join Rambert School.

They will work closely with the Head of Development and will generate the School’s philanthropic revenue from both existing and new sources, with a focus on Trusts and Foundations, primarily for student scholarships and bursaries, capital projects, and academic and creative initiatives.

First interviews will be held online and second interviews in-person at the School from mid-late June, with the successful applicant to be appointed ASAP (based on availability).

If we can help to make any stage of the application and recruitment process more accessible to you, please complete our online Access Rider.

Close date: 9th June, 9am.

£30,750 - £36,800 per annum depending on experience

Hours: 35 per week

Based: Esher/Midlands/Home

Contract: Permanent

Ref: 1526

A major change project has taken place over the last few years to transform our IT systems and support. We have moved to a cloud solution based on Microsoft 365. To support our internal IT roles, we are supported by a managed service provider who are providing ongoing day-to-day support for all our IT users.

This is an exciting role that will play a key part in the delivery of Cranstoun’s IT and digital strategy. You will support the delivery of major business systems projects and support the day-to-day work of the IT team.

You will work closely with the Head of IT and the other IT and Systems Officer in supporting the IT infrastructure and delivering projects to improve the provision of IT and knowledge and digital capabilities across the organisation.

If you are motivated to make a positive difference, have excellent communication skills, able to manage and prioritise your work alongside working as part of a team then this is a great opportunity for you.

Experience of managing a large estate of laptops and mobile devices, Office 365 system administration, dealing with third party suppliers, and working in a customer focussed IT support capacity are highly desirable.

The role involves regular travel to sites, services and premises to support the IT function and infrastructure.

To download an application pack, visit the website via the apply button.

Unfortunately, we are unable to accept CVs.

Closing date: 30 May 2025.

We are an inclusive employer, committed to promoting equality and diversity in all areas of our work.

Registered Charity No. 1061582.

I’m looking to speak to a Content Manager who will join a fantastic health charity, and produce high quality, compelling and insight-driven content for use across multiple channels to raise the profile the charity and their impact. This includes video and multimedia content, written stories and blogs as well as leading their podcast production.

Relationship building is key in this role, you will manage the Multimedia Content Producer, work closely with storytellers on commissioned projects and support teams across the entire charity, including Fundraising, Campaigns, Clinical and Service Delivery. You will also manage agencies and freelancers.

As Content Manager you will;

• Work with the Head of Brand and Marketing to develop and deliver the content strategy; assessing content production needs across the charity, generating content ideas with the wider team and managing content production – with the aim to maximise opportunities to communicate the impact of charity’s work.
• Video creation
• Blogs and written content
• Podcast- lead on production and delivery
• Photography- maintain the image library

I’d love to hear from established Content Manager’s with experience planning and implementing content strategies, strong experience of managing video production agencies, outstanding interviewing, copywriting and digital skills. You will bring line management expertise, and it’s highly desirable you have worked within the charity or not for profit sector.

• Salary £42,000- £45,000
• Full-time, permanent
• Hybrid- Minimum 1 day a week in the Central/ East London office
• Great benefits, include 33 days annual leave, plus bank hols, 8% pension contribution.

Please get in touch now to avoid disappointment, the role has a firm closing date of Friday 30th May.

Interviews to take place 9th, 10th and 18th June.

Start date for the role mid-September

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Legacy Marketing and In Memory Manager

Join an amazing charity that makes a difference for the 110,000 adults and children in the UK with a muscle-wasting condition. This is a role where you can really make a difference.

The Legacy Marketing and In Memory Manager is an exciting new role at MDUK, that will sit within the Individual Giving and Legacy Marketing team. You will be responsible for delivering the legacy marketing programme as well as excellent stewardship of Legacy and In Memory supporters. This role will help raise vital income to fund MDUK’s care, support and advocacy services and fund ground-breaking research into treatments for muscle wasting conditions.

About us:

Muscular Dystrophy UK is the charity bringing individuals, families and professionals together to fight muscle-wasting conditions. We bring together more than 60 rare and very rare progressive muscle-weakening and wasting conditions, affecting around 110,000 children and adults in the UK. 

We share expert advice and support to live well now; fund groundbreaking research to understand the different conditions better and lead us to new treatments; work with the NHS towards universal access to specialist health; and together, campaign for people’s rights, better understanding, accessibility, and access to treatments.

Benefits:

We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, cycle scheme, health cash plan, financial wellbeing and an employee assistance programme.

Please download the job description to see full role responsibilities.

£34,300 - £37,300 per annum

Permanent, full-time (37.5 hours per week)

Hybrid working with regular travel to our London Bridge Office

What the job involves

We’re an ambitious charity with a bold mission and a fantastic culture. As we embark on an exciting 3-year fundraising strategy, we’re looking for a Senior Direct Marketing Executive to join our Individual Giving Team here at Prostate Cancer UK. This is a newly created role within the team which will oversee acquisition and new product development.

You’ll be part of an exciting time at the charity, joining us as we roll out our new Fundraising strategy and continue investment in Acquisition. In this role you’ll take ownership of planning, implementing and reporting on fully integrated acquisition campaigns across a range of channels including DRTV, Digital, Telephone, SMS and OOH.

You’ll work closely with teams from across the organisation and our media agency to ensure a truly integrated, collaborative approach. Together with the team, you’ll identify opportunities, apply learnings from past campaigns, and enhance future performance.

You’ll also be integral to driving forward new product development to acquire new regular givers. Leading on testing across the Acquisition team, you’ll innovate to drive the lowest attrition, best ROI and strongest lifetime value. You’ll collaborate with colleagues from across the organisation to drive the best creative, messaging, targeting and data insights.

What we want from you

Aside from excellent knowledge and experience of working in a direct marketing environment managing fully integrated campaigns, you’ll also have strong digital campaign management experience, ideally gained from a fundraising environment. You’ll have experience in developing and implementing effective testing strategies and ideally also have experience in developing new marketing or fundraising products.

You’ll possess first class communication skills; a strong team ethic and you will be at ease working with and influencing key internal and external stakeholders at all levels. The ability to manage expenditure budgets and projects is also essential, along with proven knowledge of data protection and sector compliance.

If you’re looking for a role where you can make a meaningful difference every day, we’d love to hear from you.

Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.

Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.

Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.

Our commitment to equity, diversity and inclusion

At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Ally Ship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identity as an Ally. 

We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.

Ways of working

Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.

Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply, please visit the website via the apply button.

The closing date is Sunday 1st June 2025.  Applications must be submitted by 23:45 UK time.

Interviews: By arrangement. Currently scheduled for Wednesday 4th June 2025.

Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.

£28,000 - £30,450 per annum

Permanent, full-time (37.5 hours per week)

Hybrid working with regular travel to our London Bridge Office

What the job involves

We’re on the lookout for a Direct Marketing Executive to join our Individual Giving Team here at Prostate Cancer UK. This role focuses on acquiring new cash and regular givers across a range of channels including direct dialogue, direct mail, digital and telephone, helping fund research that will save and improve lives.

In this role you’ll be part of an exciting time at the charity, joining us as we roll out our new Fundraising strategy and continue investment in Acquisition. You’ll drive on campaigns across a broad range of channels, with the aim of recruiting new, and re-engaging, lapsed regular and cash supporters. You’ll look for ways to test and innovate to drive the lowest attrition, best ROI and strongest lifetime value. You’ll collaborate with colleagues from across the organisation to drive the best creative, messaging, targeting and data insights.

What we want from you

Aside from excellent knowledge and experience of working in a direct marketing environment, you’ll also have a range of channel experience and marketing knowledge, ideally gained from a fundraising environment.

You’ll possess first class communication skills; a strong team ethic and you’ll be at ease working with key internal and external stakeholders at all levels. The ability to manage expenditure budgets and projects is also essential, along with proven knowledge of data protection and sector compliance.

If you’re looking for a role where you can make a meaningful difference every day, we’d love to hear from you.

Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.

Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.

Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.

Our commitment to equity, diversity and inclusion

At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Ally Ship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identity as an Ally. 

We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.

Ways of working

Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.

Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply, please visit the website via the apply button.

The closing date is Sunday 1st June 2025.  Applications must be submitted by 23:45 UK time.

Interviews: By arrangement. Currently scheduled for the Thursday 5th June 2025.

Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.

Winston’s Wish is a digital first organisation leading the way in Digital Transformation across the Bereavement sector. We have an exciting opportunity to join our ambitious Mass participation team as our Individual Giving Manager.  This role plays a vital part in helping Winston’s Wish turn up the dial across our Individual Giving Fundraising. The Individual Giving Manager is responsible for creating, developing and delivering a fundraising plan to grow existing and new support for Winston’s Wish across our online and offline channels. This includes Direct Mails, Regular Giving, our Lottery, Legacies and In Memory giving income streams.

As the driving force behind our individual giving activity, you will help us to engage individuals across the country by bringing them closer to our work, encouraging them to stay longer, give more and become true ambassadors for our vital work with grieving children, young people and families. We’re looking for a highly creative individual who can help us to stay one-step ahead of the curve and excite new and existing audiences to get behind our vision of a society in which every child can get the help they need when someone close to them has died.

MAIN RESPONSIBILITIES

Strategy

• Lead on the development and implementation of our Individual Giving strategy, supported by the Head of Mass Participation and the Director of Fundraising & Marketing.
• Ensure all opportunities and future plans are in line with Winston’s Wish’s over-arching fundraising strategy to meet financial targets, organisational objectives and KPIs.
• Maintain an awareness of philanthropy trends, news, events and legislation in the UK to ensure that Winston’s Wish remains up to date on key changes which are likely to impact on individual giving.

Generating Individual Giving Income

• Lead on and deliver a plan to increase individual giving income from streams including, but not exclusive to, direct mail, regular giving, legacies, in-mem and our charity lottery
• Effective use of KPIs to ensure decisions are driven by evidence and real-time data.
• Continuously analyse our income and supporter data to measure effectiveness of activities and return on investment.
• Work alongside our design agencies and in-house marketing team to develop and manage direct mail campaigns, including segmentation to ensure campaigns will be carefully targeted and designed to maximise income.
• Explore and test new methods for donor recruitment and increasing donations.
• Seek every opportunity to increase awareness of legacy giving to Winston’s Wish and monitor the effectiveness of these activities over time.
• Manage a growing portfolio of legacy enquirers with appropriate contact and timely solicitation of prospective legators including hosting events and tailored stewardship.
• Manage the stewardship and development of our regular giving programme including uplift campaigns and solicitation of new donors to agreed targets.
• Work alongside the wider fundraising team to ensure effective cross-selling of individual giving products and vice-versa identify opportunities to introduce other fundraising products to our individual givers.
• Identify supporters who could provide compelling content which could be used by the wider Fundraising & Marketing team to inspire further support including suggesting key individuals who could feature in online and offline publications.
• Work with the Philanthropy & Partnerships Manager to ensure that potential major donors are identified and included in relevant activities.

Administration

• Diligently maintain records of all interactions with supporters on Salesforce.
• Ensure all activities comply with appropriate legal, regulatory and fundraising good practice and with Winston’s Wish policies and standards.
• Keep a close eye on incoming donations to ensure they are coded correctly and that supporter data is accurately recorded in accordance with GDPR.
• Effective management and control of expenditure across all projects and campaigns in line with agreed expenditure budgets.

All Staff

• Contribute to the vision and mission of Winston's Wish; working with colleagues in all teams to meet the objectives of Winston’s Wish.
• Work to objectives, targets and work plans agreed with your line manager.
• Undertake specific projects and other ad hoc duties agreed with your line manager, fulfilling any deadlines, reviews and reporting procedures required.
• Take an active part in the one-to-one process and participate in training agreed with your line manager.
• Contribute to the wider charity sector and childhood bereavement sector by getting to know those working in the same space and actively contributing to sector-wide events.
• Ensure the health and safety of all colleagues, volunteers and visitors in accordance with Winston’s Wish policy.
• Promote equality of opportunity and diversity in accordance with Winston’s Wish policy.

PERSON SPECIFICATION

Essential

• A sound understanding of the principles of fundraising across individual giving, in-memory fundraising, and legacies.
• Proven track record of preparing successful programmes of activity and business plans to recruit, engage, inspire, and retain supporters in a not-for-profit organisation, or similar transferable experience gained in the commercial sector.
• Specific experience of delivering an individual giving programme.
• Experience of budgets, including planning, forecasting, and analysing performance.
• Experience of high-level use of a customer relationship management system.
• Experience of managing direct mail campaigns.
• Strong organisational skills and keen attention to detail to plan and schedule multiple activities, respond flexibly to opportunities, handle conflicting demands and meet tight deadlines.

Desirable

• Understanding of childhood bereavement.
• Experience of using Salesforce CRM.

Recruitment Timetable

Application deadline: Wednesday 28th May 2025

Interview date: Friday 13th June 2025

Interview location: MS Teams

Winston’s Wish reserves the right to close the vacancy early if we receive a high number of applications for the role before the closing date.

Content and Events Officer

Full Time: 35 hours per week | Permanent | Hybrid | Closing Date 19th May 2025

Starting Salary: £28,300 per annum

Job Reference: EAO01 (Please quote this on any correspondence)

The Chartered Institute for Library and Information Professionals (CILIP) is a London-based charity with a friendly, hardworking team supporting our members in the UK and internationally.

We are seeking a dynamic and enthusiastic Content and Events Officer to join our team. The successful candidate will play a key role in delivering exceptional events and award ceremonies, ensuring smooth operations and excellent customer service throughout. If you are passionate about events, marketing, and awards management, with a flair for creativity and attention to detail, we want to hear from you.

Reporting to the Events & Awards Manager, the ideal candidate will:

• Assist in the creation and execution of social media and email marketing campaigns, event promotion, and sponsorship activities.
• Support speaker, sponsor, and stakeholder communications, including briefings, follow-ups, and query management.
• Coordinate event logistics, including site visits, accommodation, and travel arrangements, and provide onsite event support.
• Contribute to the administrative tasks of the awards, including eligibility checks, judge support, and website updates.
• Provide ongoing support to the Events & Awards Manager, assisting with content research, video editing, and general operational duties.
• Provide additional marketing support to Facet Publishing, assisting with social media and email marketing campaigns

We are looking for someone with experience working in event or awards, or at least a strong interest in this area. You should have some experience in social media management and email marketing campaigns, with excellent communication and organisational skills. The ideal candidate will be creative, proactive, and able to manage multiple tasks effectively. Proficiency in IT, including MS Office, and familiarity with tools like Canva or Adobe Creative Suite would be advantageous. Strong attention to detail and the ability to work collaboratively is essential.

It is not essential for the candidate to possess prior knowledge of the sector, but they will have the right level of knowledge and enthusiasm to learn rapidly and use their transferable skills to succeed in this role.

If you are ready to contribute to the success of our events and awards, we invite you to apply.

About CILIP

The Chartered Institute for Library and Information Professionals (CILIP) is the UK’s library and information association. We promote education, literacy and prosperity for all by raising standards in libraries, information and knowledge management. We work to improve services, develop our members’ expertise and champion the sector. We are the only independent voice for the UK’s information profession. We are guided by our Royal Charter to develop and improve library and information services.

This is a fabulous opportunity to join a modern charity and professional body. CILIP is at an exciting phase in its growth with significant investments in member offerings and digital transformation plans.

Our office is conveniently located just a short walk from St Pancras, Kings Cross and Euston stations.  Embracing the future of work, CILIP supports hybrid working, allowing the successful candidate the option to work from home three days a week.

Why work for CILIP

• Hybrid working
• 27 days' annual leave plus public holidays (increasing after 3 years’ service)
• Generous pension scheme (Employee contribution of 5%, employer contribution of 10%) including death in service benefit
• Access to CILIP’s Employee Assistance Programme through Vivup
• Perkbox employee discounts and wellbeing hub
• Generous enhanced leave benefits, including occupational sick pay, maternity leave, paternity leave and carers leave
• The option to buy up to 5 days' additional annual leave (pro-rata for part time employees)
• Annual flu vaccination voucher
• Contribution to eye tests and glasses for DSE use

How to apply

To apply for this role, please send an up-to-date CV along with a letter of application (no more than two A4 pages) detailing your suitability for the role based on the role description by 11:59pm on 19th May 2025

Interview dates

• First interviews (virtual) will be held on 27/28th May via Teams
• Second interviews will be held on 9th/11th June

CILIP is an equal opportunities employer and committed to championing diversity, inclusion, and representation. We particularly welcome applications from people from under-represented groups.

For more information on how we are embedding diversity at the heart of CILIP and its work visit our website.

Registered Charity No 313014

The Talent Set are delighted to be working with a fantastic Health Charity to find their new Content Manager.
The charity offers a flexible working environment, with an expectation of working from their London office 1 day per week.

This role reports into the Head of Brand and Marketing and sits withing the multi-disciplined Marketing and Communications Team, producing high quality, compelling and insight-driven content for use across multiple channels. This includes video and multimedia content, written stories and blogs as well as leading the podcast production.

Key Responsibilities:

· Content strategy and development – work with the Head of Brand and Marketing to develop and deliver content strategy; assessing content production needs across the charity, generating content ideas with the wider team and managing content production.

· Video creation - lead on the development of video content across the charity, sourcing contributors, managing scripts, overseeing filming and editing with the Multimedia Content Producer for campaigns..

· Blogs and written content – lead on the delivery of the blog plan, ensuring you’re continually publishing relevant, audience-focused blogs in line with wider objectives and activity. Support others to deliver blogs and written articles.

· Podcast – lead on the production and delivery the charity’s podcast, working with external podcast producer and collaborating with colleagues across Marcomms to promote the content. Build business case and plans to develop and grow podcast.  

· Photography – work with the Multimedia Content Producer to maintain the image library, ensuring that consent is current and stories/photography are continually uploaded.

· Family stories – work closely with the Stories Manager to source storytellers for upcoming content activity, collaborating closely with families on commissioned projects to ensure stories are shared in the most effective way.

· Relationship building and engagement – work with external video agencies and freelancers, to brief in, project manage, and deliver content projects that aren’t being produced in house.

· Line manage Multimedia Content Producer – effectively line manage and develop the Multimedia Content Producer including regular 1-2-1 meetings and annual appraisals. Identify learning and development opportunities including training, coaching and skills sharing.

Person Specification:

· Experience planning and implementing content strategies.

· Strong experience of managing video production agencies and other suppliers, from quotation/brief through to delivery.

· Excellent proficiency and understanding of content creation, including video production and editing (Premiere Pro, Final Cut Pro X).

· Strong knowledge of digital requirements such as video sharing formats across channels.

· Experience of line management   

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

The eoa exists to grow and strengthen employee ownership as a force for powering fairer livelihoods, stronger businesses, and a more resilient economy. With 800+ member businesses and a community of thousands of employee owners, we are the national voice for employee ownership in the UK.

Our refreshed strategy is focused on accelerating impact through people powered growth. We’re here to make employee ownership a mainstream business model choice—by expanding the sector, setting the standard for excellence, and building a connected, values-led ecosystem. We do this through sharp insight, high-impact advocacy, and a thriving member experience.

For founders and business owners exploring employee ownership, or for leaders and managers building Great EO businesses, the eoa offers tools, knowledge, experience and connection. We facilitate powerful peer learning, codify what works, and champion the stories that inspire others to choose EO.

Together with our members, we’re creating the conditions for employee ownership to thrive—seizing the political, cultural, and digital opportunities ahead. and this is where you come in.

As Director of Partnerships and Growth, you’ll be the driving force behind the eoa’s external influence and reach. you’ll lead our advocacy and external affairs strategy, build meaningful partnerships, and deliver powerful events programmes that accelerate adoption of Great EO. You’ll also shape the narrative—ensuring our insights, policy recommendations and thought leadership land with impact.

This is a high-profile, senior leadership role at a pivotal time for the EO community. It calls for someone with a track record in advocacy or external affairs, strong commercial acumen, and the ability to lead high-performing teams. It also needs a big-picture thinker - someone who can champion EO, influence change, and help us build a more inclusive, resilient economy.

If you’re excited about the opportunity to grow an economy that puts people at the heart of business, we’d love to hear from you.

Role Details

At the heart of this Director of Parnterships & Growth role is the opportunity to shape the external environment for employee ownership, champion the voice of our members, and lead high-impact strategies that grow both our reach and the sector itself.

You’ll lead on policy, advocacy, external affairs and events—crafting compelling narratives, building powerful partnerships, and delivering programmes that drive commercial sustainability and sector-wide change.

From shaping relationships with key stakeholders and securing strategic sponsorships, to overseeing the delivery of thought leadership, content, and events, you’ll ensure that the eoa is not just part of the national conversation—but leading it.

Your ability to influence, convene, and inspire will be critical to removing barriers to employee ownership and unlocking the potential of our £1.7m organisation to deliver even greater impact.

Join us on this exciting journey where your leadership will shape policy, grow influence, and contribute to our mission of unlocking the potential of people, businesses, and the economy through employee ownership.

This role is remote, however regular travel to our HQ in Brough and across the UK is expected.

Key Responsibilities

• Lead external affairs, collaborating with stakeholders to shape policy, advocacy and best practice that removes barriers and expands EO.
• Establish relationships and secure commercial partnerships and sponsorships, generating revenue to support advocacy, events, and sector growth initiatives.
• Engage key stakeholders to co-produce content that positively influence EO practice and policy and amplify the eoa’s voice in public affairs.
• Oversee delivery of an effective content strategy that delivers our commercial objectives and positions the eoa as the leading EO authority.
• Oversee events programmes, ensuring they drive knowledge-sharing, sector development, and commercial sustainability.
• Represent the eoa at industry forums, policy roundtables, and public affairs events, championing the employee ownership model.
• Collaborate with the Director of Membership & Operations to align advocacy efforts with member needs and engagement.
• Lead and develop high-performing teams, fostering innovation and delivering measurable impact across advocacy, policy, event activities.

Success in this role

Success in this role means having a positive impact on the growth rate, influence and adoption of great EO across the employee ownership sector. Strengthening and expanding stakeholder relationships, driving advocacy impact and securing commercial sustainability through a diverse mix of sponsorships, partnerships will also be indicators of success.

Key outcomes for the role

• Growth of the employee ownership sector. Measured by increased number of EO businesses, heightened sector awareness
• Strengthened corporate engagement. Measured by growth in strategic partnerships, corporate and government engagement
• Strong Commercial Sustainability. Measured by increased sponsorship revenue, secured long-term commercial partnerships
• Increased policy influence. Measured by policy recommendations adopted, increased government engagement
• Enhanced sector insight and intelligence. Measured by utilisation of high-quality data and insights for regular sector related content outputs.
• Development and adoption of best practice. Measured by creation, adoption and promotion of best practice across the EO network.
• Successful events programmes. Measured by iIncreased participation, sponsorship growth, positive feedback.

About you

• Proven expertise in advocacy, public affairs, or policy leadership, ideally within a business, trade body, or membership association.
• Strong stakeholder engagement skills, with experience influencing government, media, and corporate partners.
• Demonstrated ability to drive sectoral or policy change, leading successful advocacy initiatives.
• Strong commercial acumen, with experience in sponsorship acquisition, revenue generation, and developing financially sustainable initiatives.
• Exceptional strategic communication and storytelling skills, able to engage and mobilise diverse audiences.
• Experience in event programme development, ensuring high engagement and sector impact.
• Passion for employee ownership and economic models that promote shared prosperity.
• Innovative, creative, and proactive in problem-solving and strategy execution.
• A confident and transparent leader who fosters collaboration and inclusivity through teamwork.
• Self-aware with emotional intelligence, resilience, and integrity.

Role Summary

• Contract: Permanent
• Hours: Full time, 37.5 hours per week
• Location: Remote, with regular travel to eoa offices and national events
• Salary & Benefits: £65,000 p/a + 7% Pensions. 30 Days leave + Bank Holidays.
• Reports to: CEO
• Management: TBC

We are looking for a Communications and Social Media Manager (Maternity Cover) to join the dynamic communications team at London's historic food market. This is a fantastic opportunity to be at the heart of Borough Market's communications function in a hands-on and creative role which directly shapes how people see and feel about the most famous market in the UK.

Reporting to the Head of Communications and Marketing, the key focus of this role is to develop and manage Borough Market's social media and communications functions to enhance the Trust's overall reputation and build support for the Market's corporate and societal aims, in addition to working alongside the Head of Communications and Marketing to support generalist communications activity.

Interim Communications and Social Media Manager

Contract: One-year fixed term maternity cover contract

Salary: £50,000 - £57,000 dependent on experience

Location: Hybrid based between Borough Market and home with ideally three days per week on site, potentially two

Hours: Full-time, 35 hours per week

Closing date for applications: Friday 23rd May

Interviews: Interviews will be held in person week commencing 2nd June

Core responsibilities within your role will be to:

• Develop, manage and execute BM's organic social plans to help to deliver BM's purpose and key messages to customers and audiences
• Deliver social and traditional PR content and influencer marketing to communicate the Market's key messages
• Manage and implement the Market's social media and communications activities in line with the Trust's strategic plan
• Manage external filming requests and report internally on press and social media coverage
• Develop and manage collaborative and partnership working arrangements with a wide range of external stakeholders; ensuring BM's purpose and aims are communicated effectively and consistently to influencers, supporters and the media
• Manage relationships with relevant agencies including social media and content creation
• Support the Head of Communications and Marketing in the development of a communications strategy and purpose in line with the Market's 2030 Strategy ensuring Equity, Diversity and Inclusion (EDI) is at the heart of all outputs
• Support the Head of Communications and Marketing in the execution of the corporate and crisis communications strategy
• Support the Marketing and Events Manager to develop an external and internal events programme to assist in the delivery of the BM's societal and charitable aims for visitors, traders, tenants and staff
• Champion the Borough Market brand including across all social media channels
• Support the Board and Senior Management team (SMT) to build the organisation's brand and values
• Deputise for the Head of Communications and Marketing as required
• Provide guidance and advice to SMT on social media issues

You will need to be a talented and creative social media expert who can help cultivate a thriving culture of engagement across the Market's community of staff, traders and visitors. You will be a team player collaborating with the wider team on creating engaging content to ensure that Borough Market's story is as visible to priority audiences as possible.

Applicants will need to have a strong social media background and creative digital skills. Experience in a similar role or environment as well as outstanding communications skills, a self-starter approach and a keen interest in food and drink are essential.

We would love to hear from you if you have the following skills and experience:

• Previous experience of working in a PR and social media role with strong creative flair
• Up to date knowledge of all current social media channels for consumer and business audiences
• Extensive social media management experience including experience of working with influencers
• Ability to create and edit persuasive and compelling copy
• Ability to brief external creative resources as well as to film, photograph, and edit required content
• Engagement and networking skills, with the ability to build strong relationships with a wide range of stakeholders
• Experience of proactively handling of press and media requests
• Solid skills across social media software including video editing and design software such as Adobe and Canva
• A demonstrable passion for and knowledge of the good food sector and sustainable production is extremely desirable and would be a considerable advantage within the role

If you're interested in hearing more about this opportunity, please send your CV to Alice at Charity People in the first instance. 

Charity People and actively promotes equality, diversity, and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

Overview:
This role will join a vibrant and ambitious fundraising team made up of; major giving, trusts and foundations, prospect research, individual giving, community, events, legacies, innovation and supporter experience. The team’s mission is to raise income for our three hospitals to enable them to continue their vital work. This role will make a huge difference in helping us do that.

About us
Guy’s & St Thomas’ Charity, Guy’s Cancer Charity and Evelina London Children’s Charity are part of Guy’s & St Thomas’ Foundation. Our collective mission is to build the foundations of a healthier society.

As part of our team, you will work alongside talented people from a mix of personal and professional backgrounds. We are a Living Wage employer and support flexible working, part-time roles and job shares. Though our ambitions are serious, this is a friendly place to work with lots of opportunities to meet and socialise with colleagues. We believe there is immense power in diversity and aim to recruit and nurture talent who think and act differently.

There is more information about working with us on our website, where you can read about:

• how we approach recruitment
• our team, culture and values
• the benefits of working with us
• and our approach to diversity, equity & inclusion, health & wellbeing, and learning & development

Overall purpose of the role
As part of a multi-faceted and busy fundraising team, the Events Product Development Lead will take a significant role in strategically planning and delivering a portfolio of new fundraising events to raise funds for Guy’s and St Thomas’ Charities. This role will support the strategic development and delivery of a portfolio of fundraising events aimed at increasing income and diversifying our funding base. You’ll collaborate with teams from all corners of the partnership to test and scale the best ideas. The focus of this role is our virtual and owned events portfolio. This is a strategically significant growth area for the GST Charities and is an exciting opportunity to make a real impact. Fundraising Innovation is part of the wider strategy across GST Charities. Whilst we are in the early stages of embedding innovation across the organisation, you will be part of a growing culture that will help shape, adapt and develop the organisation in the ever changing, fast paced world environment we work in.

Key Responsibilities

· Innovate and develop new supporter led products in collaboration with the Senior Events Manager and Head of Strategy & Innovation, with a focus on virtual events and owned events, along with any other opportunities within this space.
· Oversee product delivery from planning to evaluation, collaborating with experts internally and externally, attending events, and representing GST Charities positively. 
· Utilise insights, ensuring data-driven decisions and staying informed on trends for continuous improvement. 
· Drive income growth, develop budgets, and monitor financial performance. · Provide thorough analysis of products and events, ensuring that all relevant teams are regularly updated on all activity (coordinating information, reporting cross-team, etc.) and providing a clear strategy for the year ahead. 
· To work closely across the charities directorate with enabling teams to ensure all opportunities for collaboration are maximised.

· To contribute to the wider fundraising team, taking a proactive approach to working in a high performing & collaborative team
· To establish, maintain and develop relationships with key stakeholders across our organisation and beyond, including agencies and contractors.
· To seek out innovative and agile approaches to working, adopting lean process and using supporter data to drive performance and supporter experience.

Work environment
· The post holder should expect to: 

o Work in a hybrid hot desk environment, generally working 2 days a week in the London office and three from home. 
o Be responsible for the input and maintenance of databases and files relevant to the post requirements. 
o Will occasionally be required to attend events in the evening and at weekends.

Skills, Knowledge and Expertise

Experience
· Experience of driving projects and/or teams to deliver agreed outcomes to a deadline
· Experience of using innovation frameworks for product development & continuous improvement.
· Experience of setting KPI’s, objectives and budgets. Tracking and monitoring targets, income and expenditure against budget.
· Experience of leading change and working in an agile environment.
· Experience of managing and delivering fundraising virtual or owned events.

Skills, abilities and knowledge
· Understanding of the principles, theory and practice of new product development and experience of taking a product from idea to market.
· Relationship building expertise & ability to influence stakeholders across the organisation. · Proven understanding of how best to use data insight and analysis to make decisions and inform actionable plans.
· Proven ability to time manage effectively and meet deadlines.
· Ability to interpret complex requirements and user needs and make recommendations of implementable solutions.

Personal Attributes
· Knowledge of Fundraising Regulations and Facebook Fundraising.
· Collaborative and constructive working style with the ability to work well across teams. 
· Strategic thinker with the ability to analyse data, identify opportunities, and develop actionable plans to achieve organisational goals. 
· Highly organised, detail oriented, and capable of managing multiple priorities in a fast – paced environment.

Benefits

• Up to 12% employer pension contributions
• Annual personal development budget
• Annual health and wellbeing personal allowance
• Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
• Health and wellbeing programme that offers optional free yearly health check-ups.
• Support for healthy eating via fruit bowls and onsite lunch facilities. 
• Agile working, flexible hours, and supportive IT kit. 
• Shower facilities and bike lock area. 
• Generous annual leave (27 days + bank holidays)
• Subsidies for glasses
• Employee Assistance Programme