Head of digital services jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role
Medical Aid for Palestinians (MAP) is responding to the largest emergency in our 40+ year history. Over the last two years support for our cause has seen significant growth in income as tens of thousands of supporters have joined MAP, including individuals, trusts, foundations and corporates. Our challenge now is to retain this interest and ensure we sustain income as we respond to the ongoing emergency and the longer-term health of Palestinians over the coming years. With an ambition to be a £50m organisation by 2028, the supporter operations and insights team will play a vital role in enabling over one million Palestinians to access improved healthcare annually by 2028.
We’re looking for a strategic and people‑focused leader to head up our Supporter Operations and Insights team. A newly expanded team, this senior role will ensure our supporters receive an outstanding experience, while overseeing supporter operations, supplier management, data quality and insights. You’ll work closely with Fundraising and Finance colleagues to ensure income is processed accurately; deliver insights that drive decision‑making; and ensure operations are compliant and effective.
Many of our systems and processes are on a journey to be made fit for purpose, including a new CRM (MS Dynamics) which is currently being implemented with the support of the Digital, Data and Technology team within the Chief Operating Officer’s team.
If you’re an experienced leader with a passion for supporter experience and a commitment to MAP’s mission and values, apply now. We will be reviewing applications as we receive them.
What is the role about?
This role leads the teams that look after our supporters behind the scenes and on the front line. You’ll make sure every supporter has a positive experience, that donations are handled accurately, and that we use data and insight to continuously improve how we work.
What will you be responsible for?
You’ll lead supporter care, operations and the performance and insights teams, manage key suppliers, work closely with Finance on income reconciliation, and turn data into insight that shapes fundraising decisions. You won’t manage the CRM system itself, but you’ll work closely with the CRM Technical lead and Head of Data and Insights to ensure supporter needs are met as we continue to embed a new CRM.
Who is this role for?
This role is ideal for an experienced leader, or manager who has the potential to step up, and is from a charity or customer‑focused organisation. You will enjoy improving supporter experience; strengthening operations; and using insight to drive results — all while contributing to MAP’s work dedicated to the health and dignity of Palestinians living under occupation and as refugees.
How to Apply
Please submit your CV and Supporting Statement (no longer than 2 sides of A4) before the deadline of 9:00 am GMT on 16th February 2026 on our career's page.
Interviews will take place: 1st stage on Microsoft Teams w/c 23rd February and 2nd stage in person w/c 2nd March 2026.
If you have any questions, or reasonable adjustment requests at any point in the application and recruitment process, please contact recruitment team.
Equal opportunities
MAP aims to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Background checks
As an organisation MAP is committed to the welfare and protection of children and vulnerable adults. MAP will conduct appropriate background and references checks. Link in that safeguarding and ethical conduct.
Disclaimer
**MAP reserves the right to close this advert before the confirmed closing date when we are in receipt of sufficient applications.
**We would therefore advise interested applicants to apply as early as possible. Due to the high volume of applications, we receive, we are unable to respond to every application. If you have not heard from us within two weeks of the deadline, then you have not been successful in shortlisting
The client requests no contact from agencies or media sales.
Who we are:
Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background.
Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen.
We place strong emphasis on long-term development projects that build the capacity of local people to help themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.
Summary of the role:
The Head of Income Generation & Marketing is a key member of Muslim Aid’s Leadership Team, responsible for executing the organisation’s fundraising and marketing strategy and overseeing all marketing and communications activities across the organisation. The post holder will lead the delivery of income generation plans, providing strategic direction and hands-on operational support to their direct reports to maximise income across all sub-department income streams. They will be accountable for growing and sustaining revenue from a diverse portfolio of supporters across the UK, ensuring income targets are met or exceeded.
The role includes mentoring and leading Management, supporting them to implement effective fundraising activity, achieve ambitious income and renewal targets year on year, and deliver high-quality stewardship experiences for supporters.
About the Role:
- Design and deliver MA’s cross organisational fundraising and marketing strategy with a focus on sustainable and reliable unrestricted income generation. This will include key activities, areas of required investment, KPIs and milestones as well as the projected growth of fundraising income
- Increase and diversify existing and new revenue streams specifically digital, CSR and private philanthropy.
- Drive delivery against income targets by setting clear, ambitious, and achievable operational targets for each income stream, ensuring teams are supported to meet objectives aligned with Muslim Aid’s vision, mission, and strategic goals.
- Provide effective marketing leadership for the organisation in collaboration with key stakeholders and drive forward transformational integrated marketing activities and campaigns.
- Provide inspiring and motivating values-driven leadership to the team that enables them to deliver their goals and achieve their potential.
- Build on the areas of High Net Worth and CSR in regards to income generated from corporate, major donor and trusts so that these areas become part of our sustainable fundraising foundation.
About You:
You must currently hold the right to work in the UK. Muslim Aid is not offering sponsorship for this role
To be successful in this role, you will need:
- Experience across diverse fields of fundraising including individual, major and corporate funding and understanding of key fundraising markets.
- Ability to develop and expand digital fundraising.
- Ability to contribute to overall leadership and development of Organisation and bring MA’s fundraising, marketing communication and programme work closer together.
- Excellent communication, presentation and interpersonal skills with the ability to influence and promote the charity to various stakeholders.
Why you should apply:
Join Muslim Aid as our Head of Income Generation & Marketing and take a leading role in driving our fundraising and marketing strategy. As a key member of the Leadership Team, you’ll oversee income generation across multiple streams, lead high-performing teams and grow sustainable income from a diverse supporter base across the UK. If you’re passionate about strategic leadership, impactful fundraising and delivering meaningful supporter experiences that enable life-changing humanitarian work, apply now to make a real impact at scale.
Benefits you will enjoy working for us:
- 25 days annual leave + 4 Privilege days
- Hybrid working
- Paid time off for medical appointments
- 2 hours lunch break on Fridays
- Time off in Lieu (TOIL)
- Pension Scheme
How to apply:
To apply please submit your cover letter (no more than 1 page) and CV and a portfolio of your work.
Are you a digital marketing professional who loves dogs?
We’re looking for a Digital Advertising Officer to deliver paid digital marketing campaigns, helping spread the word about Dogs Trust.
What does this role do?
As Digital Advertising Officer, you will:
- manage campaigns throughout the full lifecycle, from briefing with our media agency, to building and developing creative assets and copy, with a particular focus on paid social campaigns on Meta Ads and Google Ads,
- optimise and test campaigns, using platform data and Google Analytics 4 (GA4) to track KPIs, interpret performance, and provide actionable, data-driven recommendations to maximise impact,
- work closely with stakeholders across the charity to ensure campaigns are optimised, and all content reaches the appropriate audience.
Interviews for this role are provisionally scheduled for week commencing 2nd February 2026 and will take place on Teams.
Could this be you?
To be successful in this role, you’ll need some experience of working with paid digital advertising campaigns, specifically Meta Ads and Google Ads, underpinned by a strong understanding of pay-per-click advertising and paid social. You’ll also have strong analytics skills, with the ability to interpret data and make decisions accordingly. You’ll need effective time management and prioritisation skills, as this role often juggles multiple, competing priorities. Creative copywriting skills are essential, as well as a passion for Dogs Trust and the work we do.
To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
You will hold an integral role at the DEC for accurately and efficiently managing DEC’s accounting function, ensuring compliance with charity and donor regulations. You will oversee budgeting, grant management, and donor reporting with transparency and accuracy. You will provide financial insights to support cross organisational projects and program delivery and hold a key role in developing and implementing financial strategies that align with our vision and strategic planning.
About You
You will be a confident communicator, who can engage with diverse internal & external stakeholders, including funders and partners, creating a collaborative approach to meet varying commitments. You must be ACA/ACCA/CIMA qualified (or equivalent) with senior finance leadership experience in the non-profit or NGO sector and demonstrate strong understanding of charity accounting standards and donor compliance requirements.
Key Responsibilities
Financial Processes
- Ensure accurate income/expenditure recording, bank reconciliations, and daily donation processing.
- Manage monthly accounting routines, prepare management accounts, and lead budget/forecast reviews.
- Coordinate annual and strategic budgeting, financial reporting, and analysis.
- Oversee income reconciliation across multiple streams and liaise with fundraising teams.
- Review and process drawdown payments to member agencies.
- Maintain and update accounting systems and support procurement processes.
Financial Controls
- Lead annual accounts preparation and audits; ensure regulatory compliance.
- Manage pension schedules and benefits compliance.
- Ensure tax compliance (VAT, Corporation Tax, Employment Taxes).
- Audit gift aid claims and maintain robust financial control environment.
- Update financial policies, procedures, and systems, support due diligence standards.
Financial Analysis & Reporting
- Oversee appeal finances, income tracking, and fund allocation.
- Coordinate governance processes (e.g., Indicator of Capacity) with member agencies.
- Monitor legacy income and liaise with fundraising/legal teams.
- Deliver annual report and accounts; produce reports for executive team and committees.
Leadership & Team Management
- Deputise for the Director of Finance and Resources.
- Prepare papers for finance committees and membership groups.
- Oversee finance team members and provide leadership support.
If you have used Sun Accounts (Infor SunSystems Cloud) or similar, have worked within a UK charity context and dealt with restricted funds, have prepared budgets, annual accounts and monitored cash flow and treasury management, then we would love to hear from you.
The DEC is an equal opportunities employer and provides opportunities to learn and grow in an inclusive, supportive, and productive environment. We encourage applications from anyone who can meet the criteria, regardless of gender, race, age, disability, sexuality, or religion.
How to apply
If you have the skills and passion for this role, please apply by 9am, Thursday 29th January 2026.
We are unable to support applications for our vacancies if you do not have the right to work in the UK.
The DEC is committed to the safeguarding and protection of children and vulnerable adults and participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from successful applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.
By applying, the job applicant confirms their understanding of, and consent, to these recruitment procedures.
About the DEC
The DEC is made up of 15 member charities who are experts in humanitarian aid and specialise in different areas of disaster response. They come together to speak in one voice and make fundraising more efficient when we launch an appeal. Our members fund our running costs, and we give them back the money we raise in our appeals to carry out their vital work.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Closing Date: 31 January 2026
Ref 7237
Save the Children UK has an exciting opportunity for a HR leader with extensive experience in people operations and organisational change and transformation to join us as our Head of People Operations and Change.
In this role, you will work closely with the Director of People to drive the strategic evolution of the People function, deliver high-impact, customer-centred services, lead change and transformation, and embed modern, agile ways of working to maximise impact for children.
This is a maternity cover contract for approx 14-months, to start at the beginning of March 2026.
About us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn, and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.
About the role
As Head of People Operations and Change, you will play a pivotal role in shaping the future of the People function, delivering high-impact, customer-centred services and systems that enable organisational effectiveness and transformation. You will lead the strategic design and delivery of the people technology strategy, whilst embedding agile and design thinking principles to drive innovation, efficiency, and a seamless employee experience.
In this role, you will:
- Lead the development and implementation of People strategy, services, and operating models, embedding agile and design thinking principles to drive innovation and efficiency.
- Champion digital transformation across HR systems, automation, AI tools, and self-service solutions to enhance the employee experience and operational performance.
- Provide visible leadership and coaching to HR Business Partners, developing their capability as strategic talent partners and change leaders.
- Deliver complex organisational change programmes, restructures, and high-risk employee relations matters with legal compliance, risk mitigation, and a people-centred approach.
- Build strong, collaborative relationships with recognised trade unions and senior stakeholders to support sustainable business outcomes.
- Embed a proactive safeguarding culture and ensure safeguarding expertise is integrated into all relevant projects and initiatives.
About you
You're a confident change agent with experience leading organisational and people transformation within an HR environment. You bring an agile mindset, a strong understanding of HR roles and systems, and a genuine interest in using technology as an enabler of change.
Comfortable leading diverse teams through complexity and restructure, you know how to build trust, bring people with you on that journey, and embed lasting change.
To be successful, it is important that you have:
- Significant experience in HR operations and people transformation, including leading large-scale change programmes and restructures.
- Proven experience in developing and delivering products, services and operating models, ideally within a People / HR function, using Agile and Design Thinking principles.
- Strong understanding of digital HR systems and technologies, including experience leading system implementations, automation initiatives, and innovation.
- Strong understanding of employment law, risk mitigation, and people-centred change delivery, including managing high-risk employee relations matters with sound judgement, legal awareness, and a balanced, solutions-focused approach.
- Experience of engaging and negotiating with trade unions in a constructive and outcomes-driven way, with the ability to navigate sensitive and high-impact issues confidently.
- Strong coaching and people development capability, with experience building high-performing teams, especially in developing HR Business Partners into strategic talent and change leaders.
- Analytical and outcome-focused, with experience using data, KPIs and user feedback to drive decision-making, improve services and demonstrate value.
- Resilient, adaptable, and future-focused, with a commitment to continuous improvement and building inclusive, modern people practices that meet evolving organisational needs.
- Commitment to Save the Children's vision, mission, and values.
What we offer you
Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.
- We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work.
- We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day.
Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.
Location & Ways of Working:
The majority of our roles can be performed remotely in the UK, but at times you will be required to come to your contracted office (usually between 2–4 days per month, depending on the needs of your role, team, or service). For many roles, this is likely to be the minimum required to deliver impact.
This will be discussed and agreed with your manager / team and we encourage candidates to discuss our ways of working in more detail at interview stage.
Please note: travel costs to your contracted office will be at your own expense.
Flexible Working - We are happy to discuss flexible working options at interview.
Commitment to Diversity & Inclusion:
Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think.
We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.
-
Salary: London £76,431 gross per annum/Berlin €100.221,12 gross per annum
-
Location: Berlin or London
-
Contract Type: Indefinite
-
Hours: Full Time
-
First Interview Dates: Week beginning 16 February 2025
About the role
Are you a senior fundraising professional with international experience? At ClientEarth, we are looking to hire an experienced and strategic Head of Philanthropy to lead the development and delivery of our global philanthropy programme. In this senior leadership role, you will guide a talented, geographically dispersed Philanthropy team, build deep relationships with major donors across Europe, the US and Asia, and drive income growth.
Meet your Manager
In this role, you will be managed by Hannah Braithwaite who is based in London. Hannah is responsible for leading ClientEarth’s fundraising efforts for its growing portfolio of programmes. Hannah has dedicated her career to raising funds and resources for climate and nature causes. With a degree in Zoology from Sheffield University, Hannah combines her scientific background with her passion for the environment to generate impact with knowledge and credibility. Prior to joining ClientEarth Hannah has held a number of leading roles at prominent international environmental organisations, including Head of External Affairs at the UN Environment Programme World Conservation Monitoring Centre and Head of Trusts and Foundations at Fauna & Flora.
Main Duties
- Develop and implement the global philanthropy strategy as part of the overall fundraising strategy, liaising with senior leadership, programme leads, communications and finance to ensure ClientEarth can maximise the potential income from major donors.
- Develop, implement and achieve relevant KPIs and financial targets for the philanthropy team and lead on the production of appropriate reports for senior management and the board of trustees.
- Using the strategy (organisational and fundraising) the Head of Philanthropy will personally manage and support senior staff on holding income-yielding high-level relationships.
- Manage relationships and drive strategy relating to our senior stakeholders such as the Development Board, Chair of the Board and act as a key facilitator and steward of relationships between foundation staff and key programme contacts.
- Set up and implement systems to review performance against set targets and objectives and monitor funder data and oversee the effective management of our database;
See the job description (below) for a full list of duties for this role.
Role requirements
- Significant philanthropy management experience with complex funders
- Demonstrable experience of securing five and six figure, and multi-year gifts
- Good knowledge of donor and pipeline management and financial processes
- Experience of working with the most senior representatives of an organisation, including at CEO and Board level
- An interest in environmental issues such as climate change, conservation and air pollution
See the job description (below) for a full list of requirements for this role.
Note to candidates: We know that long lists of criteria can be daunting and that some candidates will not apply for a role unless they feel they are 100% qualified. If you feel you meet at least some of the essential criteria, we still encourage you to apply.
Further Information
Have a question about this job? Please visit our Careers site for advice on applying, FAQs, and more.
Flexible working: We are proud to be a Flexa accredited Employer. Visit our Flexa Employer page for more information on our approach to flexible working. Our flexible working policy allows our people the choice to decide to work from home/another location in the country where their contract of employment is issued for 80% of their month, with the other 20% of their month being office-based See our Benefits page for more as well as our flexible working FAQ.
ClientEarth values diversity and inclusion and the benefits this brings. We aim to appoint the most suitable candidate at all times and welcome applications from people from all different backgrounds. See our equity, diversity and inclusion journey page for more.
Please note that ClientEarth is only able to employ those who have the pre-existing legal right to work in either the UK or Germany.
ClientEarth is not a law firm and does not provide legal advice or legal services to third parties
Using the power of the law to protect life on Earth.


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Salvation Army is recruiting an Assistant Head of Community and Membership - Community & Events. This critical role will ensure that The Salvation Army maintains and increases its impactful presence as one of the top ten charities in the UK, and as a worldwide Christian Church that puts belief into action.
As the Assistant Head of Community and Membership - Community & Events you will work alongside the Head of Community & Membership Fundraising to drive the strategic development and delivery of a national fundraising programme and fundraising appeals, that grow income from individuals and organisations. You will be responsible for expanding and innovating our Community & Events portfolio, ensuring we broaden our reach, diversify our supporter base, and inspire deeper, long-term engagement.
In addition, you will manage a team of three staff responsible for actively ensuring sustainable long-term income for The Salvation Army. Working with colleagues and Officers from across The Salvation Army you will help drive forward all aspects of community and events fundraising, ensuring our supporters, have all the support and resources they need to maximise income.
To be successful in this role you will have:
- Substantial experience of delivering a multi-faceted community and events programme within a complex organisation
- An outstanding track record in a community-based fundraising
- Ability to influence at a senior level and inspire and motivate colleagues.
This is an exciting time to join The Salvation Army. If you are an ambitious and experienced community fundraiser looking for your next challenge and would like to play a key role in The Salvation Army’s income growth, this could be the role you’re looking for.
Benefits:
25 days annual leave + bank holidays (pro rata for part-time) a contributory pension scheme; an employee assistance programme.
Working hours: Minimum of 35 hours per week, working a minimum of 40% across each month in the Territorial Headquarters, London, SE5 8FJ.
Closing date: Sunday 8th February 2026 at 9am.
In order to complete your application please download and read the job profile and any other attachments.
In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.
Appointment subject to satisfactory references, proof of right to work in the UK.
For details of how to prove your right to work in the UK please click here and please note that we are unable to offer sponsorship.
We reserve the right to close this advert earlier if we feel that we have received sufficient applications.
Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.
Our mission is based on our faith in Jesus Christ who wants everyone to experience life in all its fullness.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Nb: This piece of recruitment is rolling and may close at any time.
In recent years OTR has seen a significant increase in demand for our youth mental health services and we now reach over 17,000 young people each year. We are seeking a Head of Finance to oversee our (circa) £3m annual budget and to ensure that our finance operation is efficient and effective. This role will lead OTR’s finance function and, as well as having responsibility for day-to-day financial processes, will be a key member of the organisation’s senior leadership team (SLT). The role will involve providing financial insight to the SLT and Board of Trustees to improve understanding and inform strategic decision making. Examples of this will include analysing the financial performance of different activities of the organisation and preparing budget and forecast information.
We are looking for an individual with demonstrable experience in a finance management role which includes a strategic focus, preferably in the voluntary sector. The successful candidate will be a flexible and meticulous individual who is able to present complex information to a range of audiences. Equally important is a strong personal interest in and commitment to the mental health and wellbeing of young people.
To find out more about the role please download the job pack. If you would like an informal chat about the role, please email the main contact as listed in the job pack
To apply for this role click the 'Apply now' button
We welcome applications from all sections of the community and are committed to developing a team that reflects the diversity of the people we work with
Safeguarding:
OTR is committed to safeguarding and promoting the welfare of children and young people. We expect all staff, trustees, and volunteers to share this commitment.
As part of our Safer Recruitment practices, all roles involving contact with young people will be subject to robust pre-employment checks, including references, a full employment history, and an enhanced Disclosure and Barring Service (DBS) check. Where applicable, overseas criminal record checks will also be required.
We are dedicated to creating a culture of vigilance, transparency, and accountability. Our safeguarding procedures are guided by the principle that the welfare of the child is paramount, and all staff are required to adhere to OTR’s Safeguarding and Child Protection Policy.
OTR & Benefits:
OTR is a mental health social movement by and for young people. The charity is at an exciting stage of its 59-year history and is proud to be reaching more young people than ever before (around 17,000) across Bristol, South Gloucestershire, and North Somerset with creative and diverse mental health and wellbeing info and support.
Our approach to mental health is grounded in a set of beliefs and values that underpin all of our work. We believe in celebrating diversity, empowering and mobilising young people to make change, and that catering to the unique strengths, interests and circumstances surrounding young people is key. Our approach centres on collaboration and partnership, building relationships between individuals, peers and communities.
Each day is as engaging and fulfilling as the last, and with a network of supportive, community minded people, we hope you’ll feel welcome here. As a thank you, we like to compensate our employees for the important work they do with a range of benefits including a flexible leave policy, healthcare cost and wellbeing assistance with HealthShield, flexible and hybrid working arrangements, enhanced sick pay, parental leave, training and development, social and wellbeing events, and more (subject to contractual terms and conditions).
A Willingness to Work with Difference
At OTR, whatever your role or professional background, you will be expected to work in a way that is anti-oppressive and inclusive. A key focus for OTR is to develop an organisation that is inclusive for all but we do not claim to be experts in this. We are committed to continuous learning and improvement in these areas and invite you to join us on this journey.
OTR recognises the benefits to individual practice and organisational credibility of having a diverse community of staff and volunteers and to this end is continually working towards building and maintaining an environment which values and pursues diversity accordingly.
We recognise that tackling systemic inequality, prejudice, racism and oppressive practice requires each of us to actively engage, self-examine and make changes where necessary, in order to improve access and equitable experience for all in society and all of those who come through our doors at OTR.
The client requests no contact from agencies or media sales.
ODI is seeking an exceptional Head of Global IT—a high‑calibre technology leader with high emotional intelligence, servant‑hearted authenticity, and a deep passion for strengthening the most persecuted Christians and praying for their connection with the global Church.
This individual will embody ODI’s ministry‑driven purpose, continually improving our operational effectiveness and safeguarding our security as we serve the persecuted Church. If you’re a mission‑aligned IT leader who thrives on building resilient systems that empower global ministry, this could be your next calling.
The primary responsibilities of the Head of Global IT are:
• Global IT team leadership and management (approximately 25 staff & contractors)
This includes business analysis, project and program management, solution design and selection, technical architecture, software development and maintenance, customer support, infrastructure, and cybersecurity.
• Alignment through influence
Build strong, trust‑based relationships with executives and functional leaders across fundraising and field operations, using influence, communication, and demonstrable value to drive voluntary alignment.
• AI and innovation
Champion the adoption of AI and automation (e.g., business analysis, software development, analytics, workflows, decision support) to improve program effectiveness, supporter engagement, and internal efficiency.
Promote the Enterprise Architecture, AI, and innovation processes to identify emerging technologies to help drive solutions that increase the value of IT support and services.
• Cybersecurity
Ensure effective cybersecurity posture globally, including policies, awareness, identity and access management, monitoring, incident response, and alignment with relevant standards and regulations.
• Global IT governance
This includes standards and policies that balance consistency with local flexibility, in close partnership with international leadership, fundraising bases, and field operational entities.
Lead and facilitate the creation of governing principles and a board to guide EA and AI decision‑making (e.g., foci, prioritization, value realization, allocation of roles and responsibilities) to enable the long‑term Ministry strategy.
• IT portfolio and program management
This relates to major technology initiatives, ensuring alignment with strategy, clear business cases, disciplined prioritization, and on‑time, on‑budget delivery.
• Infrastructure
Oversee Azure and Microsoft‑centric infrastructure, collaboration platforms (e.g., M365/Teams/SharePoint), and core business applications, ensuring reliability, scalability, and security for a 60+ country footprint.
• Networking
Provide oversight of vendors, partners, and outsourcing relationships to maximize quality, cost‑effectiveness, and mission fit.
Your Key Qualities
Open Doors believes that spiritual maturity, character, and behaviour are as important as competence. Therefore, the Head of Global IT is:
• A devoted follower of Jesus with a heart to strengthen persecuted Christians.
• Prayerful and able to take IT decisions founded on faith in God.
• Able to build strong relationships across national cultures.
• Able to empower others and intentionally develop future IT leaders.
• Prepared to make difficult decisions and have honest conversations with grace.
• Active in a local church that supports their vocation and provides spiritual support.
• Emotionally intelligent and aware of the impact of their leadership on people.
• Able to communicate complex topics in simple, compelling language for non‑technical leaders.
• Strong in integrity, stewardship, and accountability, recognizing the responsibility of managing donor‑funded resources.
• Experienced in negotiating and influencing at a senior level, combined with strong interpersonal and collaboration skills.
• Proven IT skills and experience in the areas of:
o Technology and architecture.
o Delivery and methods: proficiency in business analysis, requirements elicitation, and solution evaluation.
o Data, AI, and process improvement, including process mapping, optimization, and automation.
The client requests no contact from agencies or media sales.
Primary Purpose:
The Head of Services is a key member of Age UK Cheshire’s Senior Leadership Team, designated Safeguarding Lead, and leads all aspects of the organisation’s service operations.
Following the successful integration of existing services, this role will work closely with a supportive CEO and board on the next phase of development of our new organisation, building on the strong history and reputation of two charities, to meet the needs of a growing ageing population across Cheshire.
The successful candidate will understand the strategic need to combine impactful data with storytelling, influencing internal and external stakeholders to join us in our mission.
The role involves representing Age UK Cheshire externally, championing the voices of older people, to influence decision makers and commissioners to help ensure older people aren’t forgotten in a challenging funding environment.
Additional Information:
Rising poverty, digital exclusion and rural isolation are creating a perfect storm of loneliness for thousands of older people. Age UK Cheshire is a local, independent charity dedicated to supporting older people across the whole of Cheshire. We offer a lifeline for people in later life to access the information and support they need.
If you embody our values of respectful, honest and person centred, and are passionate about supporting those who built the world we now live in, we’d love to hear from you.
You’ll be joining Age UK Cheshire at a pivotal time following the merger of Age UK Cheshire and Age UK East Cheshire in July 2024. Following the successful integration of existing services, you’ll work closely with a supportive CEO and board on the next phase of development of our new organisation, building on the strong history and reputation of two charities, to meet the needs of a growing ageing population across Cheshire.
You’ll have a strategic vision for developing and future proofing services, whilst staying close to operational realities. You will lead the delivery of measurably impactful services, and ensure our resources are directed where they can make the greatest difference for older people across Cheshire.
You’ll understand the strategic need to combine impactful data with storytelling, influencing internal and external stakeholders to join us in our mission.
You’ll represent Age UK Cheshire externally, championing the voices of older people, to influence decision makers and commissioners to help ensure older people aren’t forgotten in a challenging funding environment. You’ll build strong relationships and partnerships across the local authorities, NHS, and voluntary sectors.
This is also a people leadership role. You'll develop and manage a team, creating a high-performing culture where accountability and support go hand in hand. You'll role-model best practice, share knowledge freely, challenge constructively, and coach colleagues to develop their own approach.
This role offers a unique chance for an experienced service-delivery leader to shape the future of a respected local charity, drive innovation and impact — in a supportive, values led culture with an ambitious and passionate team.
Together we can make Cheshire a place where older people are not only seen, but respected and valued every day.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Main Duties
Strategy
- Working with senior leaders, lead on developing an organisational wide and joined up People & Volunteering Strategy aligned to organisational goals and workforce plans.
Oranisational Design and Culture
- Use engagement and feedback data to identify cultural risks and drive improvement.
- Lead strengthened leadership, coaching and management capability through clear expectations, advice and development frameworks.
Management
- Lead, coach and manage the People Services team to provide proactive support to the organisation, with a clear focus on the team’s development.
- Provide expert advice and guidance to managers and SLT on disciplinary and staff performance issues.
- Liaise with the external employment lawyers to make robust risk assessments on disciplinary and staff performance issues.
Volunteering and Resourcing
- Establish annual capacity and skills plans (headcount, volunteer hours, peak demand cover, succession planning).
- Review and implement a volunteering journey to support our volunteers.
Quality Framework
- Continue to develop and implement specific projects as part of The Passage’s internal quality framework ‘Excellence For All’.
- Lead a review to ensure there are clear and transparent salary ranges, job descriptions, aligned terms and conditions across the organisation.
- Ensure that People Services policies are up to date to reflect current legal and HR compliance and best practice.
Analytics and Systems
- Develop digital systems that add value to HR management with the organisation.
- Develop systems that give managers and staff ownership over their HR journey.
- Make use of workforce data and analytics to inform SMG of the development of improvements and interventions that can lead to enhanced HR and business outcomes.
Training
- Develop a learning and development strategy/plan for all staff to receive Continuous Professional Development.
- Develop a learning and training strategy for volunteers so that they are supported to fulfil their volunteering roles.
Reporting/Governance
- Responsible for the Peoples Services annual budget.
- Attend Senior Management Group (SMG) monthly meetings.
- Report to the People, Performance and Culture (PPC) Committee meeting.
Strategy
- Working with senior leaders, lead on developing an organisational wide and joined up People & Volunteering Strategy aligned to organisational goals and workforce plans.
Oranisational Design and Culture
- Use engagement and feedback data to identify cultural risks and drive improvement.
- Lead strengthened leadership, coaching and management capability through clear expectations, advice and development frameworks.
Management
- Lead, coach and manage the People Services team to provide proactive support to the organisation, with a clear focus on the team’s development.
- Design and lead implementation of frameworks to support those with responsibility for managing staff to demonstrate a consistent and high standard of line management and development across the organisation.
- To oversee a comprehensive training programme , including by developing a strategic training needs assessment to support the organisational values and aims.
- Provide expert advice and guidance to managers and SLT on disciplinary and staff performance issues.
Volunteering and Resourcing
- Establish annual capacity and skills plans (headcount, volunteer hours, peak demand cover, succession planning).
- Review and implement a volunteering journey to support our volunteers.
Quality Framework
- Continue to develop and implement specific projects as part of The Passage’s internal quality framework ‘Excellence For All’.
- Lead a review to ensure there are clear and transparent salary ranges, job descriptions, aligned terms and conditions across the organisation.
- Ensure that People Services policies are up to date to reflect current legal and HR compliance and best practice.
Analytics and Systems
- Develop digital systems that add value to HR management with the organisation.
- Develop systems that give managers and staff ownership over their HR journey.
- Make use of workforce data and analytics to inform SMG of the development of improvements and interventions that can lead to enhanced HR and business outcomes.
Training
- Develop a learning and development strategy/plan for all staff to receive Continuous Professional Development.
- Develop a learning and training strategy for volunteers so that they are supported to fulfil their volunteering roles.
Reporting/Governance
- Responsible for the Peoples Services annual budget.
- Attend Senior Management Group (SMG) monthly meetings.
- Report to the People, Performance and Culture (PPC) Committee meeting.
General Responsibilities
- In conjunction with your Line Manager to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage.
- To ensure that all The Passage policies and procedures are being adhered to, particularly those relating to Health and Safety, Code of Practice and Confidentiality.
- To contribute to the effective implementation of The Passage’s Diversity and Equality Policy as it affects both The Passage and its work with vulnerable adults.
- To at all times undertake your role in a professional manner maintaining a high quality standard of work, and to always work in accordance with the aims, values and ethos of The Passage.
- Undertake any other duties that may be required which are commensurate with the role.
Desired Experience
Experience
- E1: Proven experience in leading strategic HR initiatives that support organisational goals and culture.
- E2: Experience of working with senior leadership teams to influence organisational design and workforce planning.
- E3: Track record of managing complex employee relations and advising on disciplinary and performance issues.
- E4: Experience in developing and implementing learning and development strategies for staff and volunteers.
- E5: Experience of reporting to governance committees and contributing to organisational risk management.
Knowledge and Skills
- K1: Strong understanding of UK employment law, HR compliance, and best practice.
- K2: Knowledge of organisational design, performance management frameworks, and cultural development.
- K3: Ability to use HR data and analytics to inform decision-making and continuous improvement.
- K4: Skilled in developing inclusive policies and embedding equality, diversity, and wellbeing into organisational practice.
- K5: Proficiency in HR systems and digital tools to enhance efficiency and user experience.
Qualifications
- CIPD Level 5 or equivalent professional qualification (Level 7 desirable).
The client requests no contact from agencies or media sales.
Age UK is offering an exciting new opportunity for a Head of Legal and Governance, to provide strategic leadership and operational oversight of Age UK's Legal, Governance and Procurement functions.
This influential role ensures the charity operates safely, legally, and efficiently, delivering value for money, mitigating risk, and supporting Age UK's mission and strategic aims and will play a key role as we bring our legal and procurement teams closer together. The post holder will oversee our governance function and the service we deliver to our Board of Trustees, their delegated committees and our commercial and charitable subsidiaries, with line management of the Senior Governance Manager, Procurement Manager and Legal Advisors.
Applicants must hold a current practising certificate (applications from barristers would be considered). Please note that the postholder will also act as our Company Secretary.
Please see role description for all responsibilities.
We operate a hybrid-working model, a blend of home and office working. This role will include regular days working from our London office (minimum once per week.) Your travel costs to the London office are not covered by the charity.
Please note: The advertised salary includes a market supplement. This market supplement reflects the current demand for professionals with skills in this area.
Must haves:
The below competencies will be assessed at the indicated stage of the recruitment process: Application = A, Interview = I, Test = T, Presentation = P
Experience
* Demonstrable experience and success in leading and managing multidisciplined legal and contractual teams. A, I
* Experience of providing legal advice within a charity context, showing a deep understanding of charity law and grant/contractual agreements A, I
* Experience of delivering effective and efficient charity governance and services A, I
* Proven experience negotiating and contracting with external agencies and suppliers, including legal experts A, I
* Demonstrable experience of managing budgets A
* Experience leading the development and review of charity-wide policies, procedures, contracts and guidance A, I
Skills and knowledge
* High level of numerical, business planning, monitoring, and budgeting control skills I
* Ability to prioritise, manage, and coordinate multiple projects and teams to deliver to tight deadlines I
* Strong understanding of governance frameworks in a charity and subsidiary context A, I
* Strong understanding of legal frameworks in the charity sector A, I
* Ability to respond to internal and external factors, trends, and opportunities with strategic insight I
* Proficiency with the Microsoft Office suite and other digital tools A
Qualifications
* Qualified Lawyer with current practising certificate A
What we offer in return
* Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
* Wellbeing days - 2 paid days per year (pro rata for our part-time colleagues)
* Excellent pension scheme, life assurance, Bupa health cashback plan and EAP
* Car Benefit scheme, Cycle to Work scheme
* Home & Tech - apply to buy any Home & Tech items from 'Currys' & 'IKEA', up to £1000, and spread the cost over 12 months, interest free. (subject to affordability)
* Blue Light Card scheme
* You Did It Awards - recognition awards from £100-250.
Additional Information
Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.
Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.
Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
For a full list of benefits please visit our website.
Location: Bradford, Hybrid (2–3 days in the office, with travel as required for meetings and training)
Salary: £77,405 per annum, plus essential car user allowance of £1,250
Contract type: Permanent
Hours: 35 hours per week, Monday – Friday, 9am–5pm
Thousands of families depend on us for safe, sustainable and affordable homes. As we continue to transform our services and modernise how we work, technology is becoming central to how we deliver for our customers.
It’s this belief—that everyone deserves a place to call home—that drives everything we do. Together, we’re innovating, improving, and finding new ways to support our customers and colleagues.
If you’re looking for a career that creates real impact and supports meaningful change, this is the place to be.
About the role
Lead, innovate and shape our digital future.
We are investing in technology like never before. To support this transformation, we’re looking for a visionary and hands-on Head of IT Development to lead the teams who design, build and assure the digital services our colleagues and customers rely on every day.
This role is perfect for someone who thrives at the intersection of strategy and delivery: you’ll architect modern Azure-based platforms, lead talented development and testing teams, and champion engineering practices that raise quality, improve performance, and accelerate delivery.
This isn’t just a technical leadership position—it's an opportunity to shape the technology landscape of an organisation with a genuine social purpose.
Salary
The spot salary for this position is £77,405 per annum for applicants who fully meet the requirements.
Applicants who are still developing some skills may start at 5% or 10% below the spot salary, with clear support to progress to the full amount.
About you
- Extensive experience with the Microsoft tech stack and ideally Azure cloud environments.
- Strong grounding in modern engineering practices—API-first, microservices, DevOps, CI/CD and resilient architectures.
- Proven ability to balance strategic thinking with hands-on technical understanding.
- Strong leadership skills, with experience supporting multidisciplinary and partner teams to perform at their best.
- A passion for agile delivery, continuous improvement and embedding robust quality throughout development.
- Experience aligning development and testing activities with organisational goals and technology strategy.
- Solid architecture understanding and confidence overseeing solution design.
- Experience assuring output quality from internal and augmented development/testing teams.
- Excellent communication, influencing and stakeholder management skills.
- Experience defining meaningful KPIs and reporting on team performance.
- Experience managing external vendors and ensuring alignment with internal standards.
A place to build a future
We’ve got big ambitions—and we’re looking for people who want to grow with us. You’ll have opportunities to learn new skills, shape your career direction and contribute to a collaborative, supportive environment.
What you’ll receive:
- Generous time off: 28 days holiday plus bank holidays, your birthday off, and the option to buy more.
- Health & wellbeing: Cash health plan, Health MOTs, online GP, gym discounts, and a volunteer day for a cause you care about.
- Financial perks: Car leasing options, salary sacrifice benefits and exclusive discount schemes.
- Future security: Defined Contribution and Defined Benefit pension options, plus life assurance at three times your salary.
- Family-friendly policies: Enhanced parental leave and flexible working options.
- Career development: Leadership training, apprenticeships, internal programmes and more.
This is more than a job—it’s a place to make an impact, be valued, and build a meaningful future.
We’re committed to inclusion
We believe diversity makes us stronger and we’re committed to creating a workplace where everyone feels respected and able to thrive.
If you need reasonable adjustments during the recruitment process, just let us know—we’ll make it happen.
Please note: Candidates must have current eligibility to live and work in the UK. Accent does not currently hold a sponsorship licence.
If you want a place where you can make a positive difference—to society, to our organisation and to your future—apply now.
Recruitment Agencies: We work exclusively with partners on our PSL and do not accept speculative approaches.
You may have experience of the following: Head of IT Development, IT Leadership, Software Development Manager, Azure Architecture, Microsoft Tech Stack, Cloud-Native Development, API-First, Microservices, DevOps, CI/CD, Modern Engineering Practices, Quality Assurance, Test Automation, SDLC, Digital Transformation, IT Strategy, Technical Leadership, Engineering Manager, Solution Architecture, Agile Delivery, Progressive Delivery, Infrastructure-as-Code, Event-Driven Architecture, Systems Integration, Stakeholder Management, Vendor Management, Technology Innovation, etc.
REF-226 182
Position: Head of Service Development
Hours: Full-time (35 hours a week)
Contract: Permanent
Location: Office-based in London, with flexibility to work remotely
Salary: £65,118 per annum, plus excellent benefits
Salary Band and Job Family: Band 4
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
This year, we’ve embarked on introducing a bold, exciting new operating model and structure to improve our services and support to help everyone affected by MS.
We’re making it easier for people who use our services to find and connect to the support they need. And we're looking at ways to make our support more accessible and personalised to meet people’s individual needs, no matter where they are on their MS journey.
We’re creating services that are flexible so that, when someone's circumstance changes, we’ll change too. As demand for our services grows, we’ll always be ready to support everyone who needs our help.
Our new structure and our new ways of working will bring all of these services together under one delivery model launching next year. We're creating a new virtual support hub to bring together everything our community needs to manage their MS or support and care for someone living with MS.
Our Services Development team are responsible for: UK-wide service development and experience design, community development
Our Head of Services Development will be:
- leading the development and continuous improvement of our UK-wide and community-based services, ensuring they are inclusive, accessible, and aligned with organisational strategy. And also working alongside our Digital Services Product Manager on all of our digital services.
- overseeing the full-service development lifecycle, using evidence to drive continuous improvement and ensuring that lived experience is embedded into design.
- ensuring that our new or improved services are operationally viable. Supporting our Fundraising to ensure that new services are funded.
- Developing and managing our service development roadmap.
- With the Director of Service Development, acting as an organisational lead for coproduction / lived experience. Driving best practice and upskilling in coproduction and lived experience involvement and participation across the organisation.
We’re looking for:
- significant experience of leading coproduction and service experience design, and ability to support others to deliver these activities.
- ability to lead organisational discussions and be an authoritative champion based on subject expertise (for coproduction, service development and innovation).
- experience of effectively implementing change and improvement across an organisation, and ability to drive continuous improvement across a department.
- experience of leading service development and managing the service lifecycle (including horizon scanning, research, coproduction, piloting and using monitoring and evaluation data to make improvements), ideally in a health or third sector setting.
- substantial experience of people management, in a team of similar size or complexity. Demonstrable ability to lead, manage and support others to deliver high-quality results.
- Proven experience in policy implementation, compliance and risk governance (and with an understanding of Safeguarding and demonstratable experience implementing Safeguarding policies).
Closing date for applications: 9:00 on Monday 2nd February 2026
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
We particularly welcome applications from disabled people and or people from minoritised ethnic backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our recruitment and selection process
- The first round of our recruitment and selection process includes an interview with competency-based questions.
- Our recruitment and selection process might also include extra tasks. For example, a written or Microsoft Excel test or making a presentation.
- We’ll let you know what the selection process will include when we invite you to interview. You can ask for any more reasonable adjustments for the interview as part of the invitation.
- You might also be invited for a second interview. We’ll let you know about this during the selection process.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 39 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS
Are you a Microsoft Dynamics 365 CRM expert looking for a role where your skills make a real difference? We’re on an exciting journey to implement a brand-new Dynamics 365 CRM system and are seeking an experienced CRM Manager to support and maintain the system which will transform how we connect with our supporters and deliver impactful fundraising campaigns.
About the role:
This is a pivotal role in shaping the future of our supporter engagement. You’ll take ownership of our CRM strategy and management, ensuring data quality and seamless processes that empower our fundraising and communications teams. Through your proven Dynamics 365 CRM skills and experience, you will also lead the charity’s CRM business processes and data quality, collaborating with the key stakeholders across the charity.
This position is based remotely, but there is also an option to work on a hybrid basis at our head office in Norfolk. Where working remotely, you will be required to attend the charity’s head office located in Norfolk a minimum of 6 times per year and this will be at your own expense for travel and accommodation.
About you:
You’ll have advanced knowledge of Microsoft Dynamics 365 and experience configuring and optimising CRM systems. Skilled in the Power Platform (Power Automate, Power Apps, Power BI), you combine strong technical ability with excellent communication skills, making complex information clear for non-technical colleagues. Highly organised and detail-oriented, you manage workloads effectively under pressure and build positive relationships across teams. A good understanding of data protection and compliance is essential, and experience in a fundraising or charity environment is desirable.
What we offer:
Benefits include a generous pension scheme and cash health plan, paid employee sickness absence scheme, a minimum of 31 days’ holiday (including bank/public holidays and mandatory shutdown between Christmas and New Year) and death in service.
World Horse Welfare is committed to championing equality and diversity in all aspects of employment and in the services that it provides. We encourage applications for all of our vacancies from under-represented groups, particularly ethnically diverse communities, LGBTQ+, and people with disabilities.
World Horse Welfare takes great pride in being realistic, compassionate and forward-thinking and the successful applicant for any of our vacancies will be expected to share these values.
Closing date: Friday 30th of January
Interview date: Tuesday 10th of February
World Horse Welfare’s vision is a world where every horse is treated with respect, compassion and understanding.