Do you have a head for business combined with a heart for charity work? Are you looking for a new challenge and interested in helping one of the UK’s leading dementia charities drive forward quality improvement through the management of existing contracts?

Dementia UK is looking to appoint a Regional Account Manager in the Midllands to join its assiduous Business Development Team. As a new member of the team, you will work closely with the Area Business Development Manager and Regional Development Lead to manage existing accounts, improve quality and harness key opportunities to increase the number of Admiral Nurses.

Admiral Nurses are specialist dementia nurses who provide vital support to families affected by dementia. The nurses are supported by Dementia UK, which works with partners in various health and social care settings to provide gold standard clinical and emotional support, practical advice, and therapeutic interventions to help families along the dementia journey.

As part of the Business Development Team, the Regional Account Manager will manage existing business, ensuring quality is maintained and services remain sustainable, helping Dementia UK meet the goals within its ambitious Strategic Plan 2020 - 2025. Most importantly, the role will ensure Admiral Nurse services are delivering the values of the charity, ensuring that all times the message given keeps families living with dementia at the heart of our work.

This position will be home-based, with travel and could include some trips to Dementia UK headquarters in London.

We are looking for an energetic, excellent communicator with business experience and a proven track record in relationship management, project management and service development. Experience working with people living with dementia and their carers is a plus.

Please note only applications including a CV and answers to the application questions will be considered.

We anticipate interviews will take place w/c 29th March.

Harris Hill is recruiting for a Director of Finance and Business for this Well-Established Charity based in Birmingham

The position: Reports directly to the CEO and part of the Senior Leadership Team

Direct Reports: 2 x finance admin and 1 x IT

Location: Birmingham (with option of remote working)

Hours: 4 or 5 days a week

FTE salary: 50,000pa to 55,000pa

Person Spec

* Qualified accountant (CCAB/CIMA/ACCA) - essential
* At least 5 years experience as an accountant
* At least 3 years senior leadership experience
* Experience in registered charity or health & social care (essential)
* At least 2 years experience of working at board level
* Proven track record of facilitating growth and development
* Proven track record of facilitating change and continuous improvement
* Proven track record of successfully implementing new IT systems
* Good understanding of IT systems including SAGE (or equivalent finance systems) and Salesforce (or equivalent CRM system)

Job purpose & Business

* Act as Company Secretary supporting trustees to ensure all legal and statutory compliance with Charitable Articles and Charity Commission requirements
* Oversight of all HR including recruitment, resource planning, pay & rewards, and Health and safety (with support from out-sourced HR support) and supporting and motivating staff team
* Oversight and continuous improvement of IT (and data) systems (with support from out-sourced IT support) to ensure efficient and effective workflow across the organisation
* As business manager lead on risk management and KPI dashboard reporting to trustees and deputise for CEO on internal matters as required

Job purpose & Finance

* You will provide Strategic Financial Leadership through strategic planning and robust reporting to ensure financially sustainability and facilitate growth of the organisation in order to maximise impact in line with charitable objectives
* Company secretary and oversight of HR, IT & H&S
* Financial oversight & leadership
* Provide robust financial information to inform and improve operational management and decision making to further the charities objectives
* Ensure financial sustainability of the charity and facilitate growth and development to further charitable aims
* Ensuring appropriate financial probity and controls in place
* Financial planning including budgeting and forecasting
* Financial reporting including monthly management accounts so Directors and Trustees understand the financial health of the organisation
* Financial compliance including with HMRC and Charity Commission
* Facilitating Finance Sub Committee of the board in coordination with Treasurer
* Support Chair of FSC in providing assurance to the Trustees in relation to financial strategy, performance and financial sustainability
* Effective management of financial risks as part of organisational approach to risk management
* Oversee and be responsible for the preparation and submission of all statutory
* Financial accounts and returns
* Ensure effective Payroll function and Pension scheme
* Effective procurement procedures to ensure services are best value for money

Multi-Channel (Online) Operations Manager

FULL TIME: 40 hours across 6 days
LOCATION: Cannock, Staffordshire
SALARY: £25k

Would you like your work to positively impact disabled children’s lives and the planet?

Our client provides access to the vital equipment disabled children and their families rely on, offering information and support through their team of dedicated healthcare professionals and sponsoring pioneering medical research into the causes of birth defects, they offer families a voice through their campaigns for change and, their recycling programme saves thousands of tonnes of waste from being sent to landfill or incinerated every year. Their mission, simply put, is to change lives and you could be a part of that change!

The Opportunity: In this new role, you will play a key part in their new and successful Online operation across 3 platforms, plus their click and collect function. Working over two sites in the Cannock area, you will help them grow and develop, to increase funding in support of their charitable aims.

Your key responsibilities will include:

- Identifying and managing commercial and operational opportunities to achieve KPIs eg. Refund management, goodwill, customer response times, customer review ratings.
- Recruiting, training, coaching, managing and inspiring the team.
- Managing returns and exchanges, as well as minimising delivery costs eg. postage and packaging.
- Resolving customer queries effectively and timely both verbally and in writing.
- Liaising effectively to ensure the availability of products.
- Creating and maintaining effective relationships with suppliers such as Hermes and Royal Mail.
- Measuring and improving productivity to meet operational tasks and targets.
- Acting to minimise any stock losses and adhering to all security procedures.
- Deputising in the absence of the Multi-Channel Manager as required.

What they are looking for: The organisation’s culture is based on a clear Mission, Vision and Values, teamed with a great attitude, which you will exemplify both personally and through your team.

As an experienced manager (ideally in retail and/or customer online sales service) and, using both your customer service and operational skills, you can ensure great service for their online customers and the efficient and effective delivery/distribution of products both across the business and to the customer.

You are commercially and financially minded; people orientated and have a desire to deliver operational excellence, putting the customer at the centre of everything by using your ‘problem solving’ and decisive approach.

Your communication skills are excellent and you are able to engage at all levels quickly and confidently.

You have high levels of competence in using various online features and reports, including the use of databases, with experience of analysing data and activity, interpreting, reporting and driving responsive actions.

You can demonstrate significant operational experience related to managing delivery/despatch and stock movement, ensuring stock availability in a multi-site operation.

You are also flexible in your approach to work to cover the days and hours required to meet needs of the business and have your own transport to travel to their sites as needed.

The Benefits: You will receive 30 days holiday, health cash plan membership, team member store discount and pension scheme membership…. and of course have the satisfaction of knowing that the worthwhile work you do is making a real difference!

The closing date for this position is Monday 15th March 2021

Ref: 97124

This role will initally be home-based - but will then be based in one of our offices. 

Prince’s Trust International has been supporting young people worldwide since 2015. Founded by HRH The Prince of Wales, we work with partners around the world to deliver education, employment and enterprise programmes that empower young people to learn, work and thrive.

The HR People Partner focus is as a trusted advisor and support to Prince’s Trust International’s CEO and senior leadership team, with diversity and inclusion at its heart, focusing on employee engagement and wellbeing and ensuring systems and processes are fit for purpose in the international arena.

You will be responsible for developing and delivering a coherent HR strategy to align with the new Prince’s Trust International strategic direction. You will lead initiatives to support organisational growth, talent and succession planning, and developing in-region recruitment and reward systems. You will refresh development strategies to support remote learning opportunities and ensure our commitment to diversity and inclusion is embedded in all we do.

We are seeking an HR People Partner who will think globally, with a strong grasp of international HR issues, be collaborative, role models inclusivity, is solutions-focused and have excellent coaching skills. The role also requires a doer, who is capable of rolling up their sleeves and delivering operational solutions.

PTI is committed to ensuring our workforce is reflective of our diverse communities and is committed to increasing representation of staff of Black, Asian and Minority Ethnic backgrounds across all roles and at all levels.

We are looking for an experienced and enthusiastic Procurement Manager to join our Procurement team, to specifically support the delivery of our multi-million pound Health and Social Care contract.

You will use your commercial focus and expertise to drive best practise in the project, category managing all aspects of spend from RfQs for tail-end to tendering for large project procurements.  You will find yourself constantly challenged to come up with innovative ways of thinking and working closely with stakeholders to lead on procurement strategy, driving value for money, strategic projects and managing the supply chain.

You will get involved in a huge variety of projects, from ICT equipment to Marketing and Events, and everything in-between – this means you’ll need to be dynamic and flexible and able to manage your own time well. You’ll also look after the management of KPIs and the development and delivery of a supply chain map for the team, and will ensure all administration is carried out in a timely manner.

This is an exciting role that the ideal applicant can really make their own and would suit someone who is a self-starter with energy and drive, and a good background of procurement.

Perks for working at The Trust:

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure the days between Christmas and New Year
• Fantastic Family leave! Receive 13 weeks full pay and 13 weeks half pay for maternity and adoption leave. Receive 8 weeks full pay for paternity leave.
• Flexible working! Where operationally possible, you can work hours to fit in with, school hours or care arrangements for example and you can also work from home.
• Interest-free season ticket loans
• Benefits platform! Everything from health and financial wellbeing support to discounts on your favourite restaurants, shops and cinemas
• In-house learning platform!Develop your skills for your career and your role
• The Trust will contribute 5%of your salary to the Trust Pension Scheme
• You can volunteer for and/or attend events – music festivals, The Prince’s Trust Awards, active events etc.
• Generous life assurance cover (4 x annual salary)

At Ronald McDonald House Charities UK we build and run Houses that provide a ‘home away from home’ for families who have a sick child in hospital. To do this, we recognise the importance of having strong support in our House teams.

We are excited to be able to offer a position within our Finance, Data and Technology department at Ronald McDonald House Charities. We are looking for an IT Support Analyst who is self-motivated and able to work independently to support our operations. You will have a proven track record of working in IT Service Delivery and will be responsible for ensuring the highest level of IT Support across our UK estate, including our 12 Houses.

Working with the Systems and Technology Manager, you will strive to create a technology-focused environment, ensuring technology is used as an enabler for our internal teams, at a time of growth in the Charity when there is more focus on technology than ever before. You will act as first response through providing support by phone, email and our ticket management systems, and gather common problem information to reduce incidents. The role is field based and may require frequent travel within the UK.

The Candidate Pack will provide you with more information about the role, remuneration and how to apply. Closing date for applications is midnight on Sunday 7th March 2021.