Head of helpline jobs in manchester

We have a new vacancy for an HR Operations Coordinator in the Strategy, Finance and Operations team, reporting to the Head of People. The person will be supporting HR and People related operational activities by delivering excellent support through strong relationships across the organisation.The salary is £13,780 per year (18.75 paid contractual hours per week). This is £27,560 pro-rated.

Role responsibilities (not an exhaustive list, there may be reasonable changes over time) 

Operations – People and General: 

• Promptly responding and resolving colleague queries from across the organisation
• Maintaining the BambooHR system to ensure People records are accurate and secure. Training will be provided.
• Arranging bookings for Town Halls / Engagement events, organising the meeting agendas and catering bookings where relevant.
• Updating HR information system Guidance documents, creating new versions, and ensuring managers are fully trained on people management responsibilities.
• Update employment policies with guidance from the Head of People, manage the administration of benefits and recognition awards
• Manage the recruitment administration using the Bamboo software and providing proactive updates to hiring managers.
• Managing the Onboarding and Offboarding processes using the BambooHR system, including the Employment references, conducting Right to Work and DBS checks.
• Preparing and issuing employment contracts, ensuring compliance with employment legislation
• Manage the induction process and arranging induction meetings for new joiners, communicating proactively with hiring managers.
• Coordinate and participate in the virtual phone rota and handle correspondence in a a professional manner.This includes overseeing successful handover between rota team members.
• Supporting the Chief Operations Officer in ensuring the charity meets Health and Safety and legal requirements
• Manage staff IT related activities (Microsoft 365), for example during staff onboarding and offboarding (with support from IT service provider) 
• Support other operational activities as required 

Person specification 

Essential: 

• Analytical and systematic problem-solving attributes 
• Passionate about technology and using it to develop efficiencies 
• Previous HR Administrator experience
• Collaborative approach to business partnering and teamwork across Departments
• Flexible approach to work and solution oriented
• Excellent written and verbal communication skills
• Strong administrative skills and time management skills 
• Excellent attention to detail and high levels of accuracy
• Able to handle sensitive and private information confidentially and professionally
• Proficient in using Microsoft 365 applications effectively, incl. Sharepoint, data analysis, presentations, and numeracy skills 
• Proactive and supportive team player and willingness to learn
• A commitment to the mission and values of The Access Project 

Desirable: 

Experience of HR information systems
Project management experience 

Benefits: 

• 25 days annual leave p.a. (pro rata) plus Bank Holidays and 5 Winter closure days. 
• PerkBox – online shopping discounts, gym memberships, holidays, wellbeing support. 
• Employee Assistance Programme, a 24-hour helpline for staff 
• Online Medical assistance – access 24/7 to a qualified GP within minutes, with referrals and prescriptions available same-day. 
• Interest-free travelcard loans 
• Cyclescheme loans 
• 2 paid Volunteering Days 
• 1 paid Wellbeing Day 
• Employer’s pensions contributions (3%) 
• Learning and Development opportunities 
• Staff Mentoring scheme 
• The Access Project welcomes requests for flexible working arrangements 

CLOSING DATE: 18 JANUARY 2026

IA is offering an exciting opportunity for a compassionate and experienced Stoma and Pouch Care Specialist Nurse to help us lead and develop our strategic clinical support services to people living with an ileostomy or an internal pouch.

The successful applicant will have been in a similar role for at least 12 months as an experienced Stoma/Pouch Specialist Nurse and qualified to at least (NHS) Band level 6. As someone who is passionate about helping people who have been through, or are considering life-changing surgery, your empathetic approach, high standards and professionalism together with your excellent clinical knowledge and experience will put the patient at the heart of everything that you do.

In addition to direct support through one of our many communications channels, your clinical experience will help us to further our charitable aims, developing additional strategic services supported by our team of staff, trustees and volunteers, many of whom have been through life changing surgery themselves.

As someone who is flexible in their approach and is prepared to think outside of the box, each day will offer a different challenge. Whether you are representing IA at external meetings, on various multi-disciplinary committees or advocating for improvements in products and services available to people living with a stoma and internal pouch, your strong voice and stakeholder management skills will represent both the charity and the voice of the patient.

As a hybrid role, the successful applicant is expected to be a self-starter with drive and determination to help us to grow our services and develop our patient support model. The successful appplicant will primarily be based from home (UK only) however the role will include travel to support charity meetings and events, in addition to furthering our strategic aims through networking. Occasional travel to head office in Essex will be required.

Community Fundraiser - Home Counties

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Are you ready to take on a new challenge with a leading charity making a real difference in brain tumour research? ​

Brain Tumour Research is seeking an experienced and motivated fundraiser to join our team. As a key part of our fundraising efforts in our high-performing East region, you will have the opportunity to drive income generation through a variety of initiatives, including challenge events, fundraising groups, and corporate partnerships such as charity of the year. You will also be responsible for driving initiatives to increase our profile and supporter base within Buckinghamshire, Bedfordshire, Hertfordshire, Northamptonshire and Essex. 

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Key Responsibilities: ​

• ​Generate income across a range of community fundraising initiatives and events, with the opportunity to lead on key projects 
• Steward supporters to help drive the charity’s fundraising activities and growth 
• ​Work with the fundraising team to develop and maintain strong relationships with fundraisers, donors, partners, and key stakeholders ​
• Contribute towards the growth and success of fundraising efforts, ensuring a sustainable income stream for the vital ongoing funding of brain tumour research ​

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Requirements: ​​

• At least one year of fundraising experience, with a proven track record in income generation 
• Strong experience in supporter stewardship  
• Excellent communication skills, with the ability to engage and inspire supporters and partners alike ​
• Passion for Brain Tumour Research and its mission to fund research and ultimately find a cure 

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If you are looking for a fulfilling and impactful role and have the level of experience and skill we are looking for, we welcome your application.

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​We will give preference to those candidates living in the Bucks, Beds and Northants areas of this region.​​​

​We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.​

We are asking for a CV as the first step but applicants may be asked to provide a targeted covering letter as part of the selection process.  Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.

Closing Date: 14th December 2025

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We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.

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