Head of helpline services jobs in Birmingham

The National Flood Forum (NFF) is seeking a dynamic, motivated individual for the role Head of Flood Support – Hybrid with significant travel in the UK. This is an exciting opportunity for someone passionate about working with communities, especially those at risk of flooding. This role is to support our Flood Support Work, encompassing the delivery of a professional Helpline and Community based Flood Recovery activity.

Key Details:

• Location: Home-based / Hybrid with significant travel, overnight stays and occasional weekend work.
• Hours: Full-time, 37.5 hours per week
• Salary: £42,230.00travel expenses covered
• Contract: Permanent
• Benefits: 30 days annual leave including bank holidays, a day off for your birthday, auto-enrolment pension scheme, learning and development opportunities.
• Closing Date: 24th June 2026.  Early application is encouraged as the position may close earlier if sufficient applications are received.

About the National Flood Forum:

The National Flood Forum is a national charity founded by those affected by flooding, working to support and represent individuals and communities at risk. The organization focuses on empowering flood-affected communities to recover and improve flood resilience. The NFF encourages applications from individuals with lived experience of flooding, and from diverse backgrounds.

Role Overview:

This role is a member of the organisation’s management team and has responsibility for the delivery of our flood support work. The postholder will lead the delivery of a professional helpline service and oversee reactive and proactive flood support services to communities and business.

Key Responsibilities:

• Flood Support: Lead and manage high-quality proactive and reactive Flood Support Services for communities and businesses at risk of, and impacted by, flooding, including helpline & recovery services and management of the flood support vehicle. Ensure service quality through performance management, maintaining service consistency, maximising strategic impact, championing best practice, and delivering against objectives.
• Stakeholder relationships: Develop and maintain key partnerships with Risk Management authorities, (RMAs), and other stakeholders. Act as senior engagement lead, providing a clear escalation route and positioning National Flood Forum  as a trusted, informed critical friend for flooded communities.
• Research and Evidence: Oversee flood support research, collecting and evaluating evidence to strengthen advocacy. Provide insight to support policy and practice influence.
• Income: Identify, scope, and lead the development of high-quality engagement contracts, working with teams and management to prioritise and secure income.
• Political and Fundraising support: Provide data, case studies, and research to support political engagement and fundraising. Attend relevant meetings.

· People Management: Manage a matrix team, fostering collaboration, motivation, and development. Mentor team members and ensure skills and competence are maintained to achieve high performance

All activities are expected to be carried out in line with policies, procedures and relevant regulations and legislation, respecting the organisation’s values and behaviours. This profile is not an exhaustive list of duties and other activities may need to be carried out requiring similar skill levels.

Experience and Qualifications required:

• Empathetic: Understand the challenges faced by those at risk of flooding and help to work with communities and agencies to provide practical solutions.
• Organized and Flexible: Proven experience working to deadlines and prioritising workloads. Able to self-motivate and work in isolation or as part of a small team.
• Projects: Comprehensive experience of managing projects including able to analyse, diagnose problems  through to implementing effective solutions.
• Communication: Able to stay calm and constructive in challenging situations.
• Knowledge – Working knowledge of relevant regulations, legislation and current practice.
• Staff management: Have previously directly managed staff.
• Qualifications - BTEC or NVQ4 or relevant experience in one or more relevant subjects e.g. environmental science, development, engagement.
• Full driving licence

Be a resident of the UK

Hybrid or home working with an expectation to be in the London office occasionally

Temporary – 6 months FTC

Full time but open to conversations around flexible working or part time

Context and Background

The NSPCC’s mission is to end cruelty to children. Today, the NSPCC lobbies government on child welfare issues, leads national campaigns and offers front line service support for thousands of vulnerable children. We do this directly and through schools, local safeguarding children’s boards and others, offering support, advice and training.  Since 2006, we have run Childline, the telephone helpline and counselling service.

Beyond our front-line support services, campaigns and consulting provisions, we carry out a comprehensive programme of groundbreaking research.  With a core staff and thousands of nationwide volunteers, the NSPCC remains a central organisation in the fabric of British society, with the welfare, protection and prosperity of children at the centre of everything we do.

The Supporter Data Operations team is part of the Fundraising Operations team in the Engagement & Fundraising Directorate.

The team is responsible for donation processing, data processing, data quality, and user training and support. The team are also involved in delivery of our ongoing Supporter Centricity project, focussing on delivering Salesforce to maximise engagement as part of the wider programme.

The Associate Head of Supporter Data Operations leads and manages a varied team who work with stakeholders across Engagement and Fundraising, Technology, and Finance. The postholder is responsible for c20 office based and remote staff.

Job purpose 

· Strategic Development: Lead on recommendations to evolve teams, responsibilities and ways of working post Salesforce go live, ensuring that the NSPCC and our supporters benefit from the new technology.

· Team Leadership: Empower and enable the Supporter Data Operations team; foster collaboration and a culture of high performance and accountability. Support and upskill the team to evolve through change.

· Business Product Ownership: Own the vision and roadmap for the Salesforce platform for Engagement and Fundraising, ensuring it helps us to put supporters and audiences at the centre of the way we work whilst meeting organisational needs. Prioritise the backlog, balancing project and “BAU” development, working closely with business and technical stakeholders.

Key relationships - Internal

· Reporting to the Head of Fundraising Operations

· Line manages Managers within Supporter Data Operations

· The Supporter Centricity Technology project team who are leading on the replacement of supporter data systems

· Maintain a close connection with Tech teams, including working closely with the Associate Head of Data Engineering

· Senior Business Stakeholders across the Income Generation Directorate and more widely.

Key relationships - External

• Technology and infrastructure vendors and partners 

Main duties and responsibilities

· Provide effective line management and leadership within the Supporter Data Operations team. Ensure all team members are supported and empowered to deliver high quality work. Ensure that high performance is recognised, achievements are celebrated, and low performance is addressed and rectified.

· Identify opportunities to build new skills in the team on Salesforce, prioritising individual and team development.

· Evolve team structures as needed in line with Salesforce platform development, ensuring that the team has clarity of expectations and responsibilities. Identify opportunities to refine and strengthen how the team works in line with organisational priorities.

· Manage the Supporter Data Operations team budget, ensuring good value for money and maintain relationships with suppliers.

· Act as interim business product owner for the Salesforce platform, prioritising the backlog against business need and setting up ways of working for the long-term operational management of the platform.

Responsibilities for all Staff within the Engagement and Fundraising Directorate

· To actively participate in regular team meetings and department meetings, contributing to discussions and decisions which will be beneficial to the NSPCC’s development of fundraising activities. 

· To behave at all times in a manner consistent with the NSPCC’s Values. 

· To ensure data used in relevant systems is current, accurate and reliable. 

· To maintain an awareness of own and others’ Health and Safety and comply with the NSPCC’s Health and Safety policy and procedures. 

•A commitment to safeguard and promote the welfare of children and young people

Person specification

· Proven experience in leading operational data teams, setting strategic direction, and with the ability to inspire and motivate them.

· Experience of effectively leading a team through a technology change programme, ensuring they are upskilled and providing technical support where required.

· Experience with and strong understanding of current and emerging platform technologies (for example, Salesforce CRM and data cloud platforms).

· Excellent understanding of data management principles, including data governance, quality and security.

· Experience in leading on the delivery of a large complex portfolio of work, working with stakeholders to agree and prioritise work, driving delivery, and implementing strategies to reduce unplanned work.  

· Excellent communication and stakeholder management skills.

· An outcome-oriented individual who is focussed on solving problems and driving the team forward.

Safer Recruitment

As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk.

Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults.

The recruitment and selection of our people will be conducted in a professional, timely and responsive manner and in compliance with current employment legislation, and relevant safeguarding legislation and statutory guidance.

Our principles:

• Always seek to recruit the best candidate for the role based on merit including their skills, experience, motivation and competencies. Our robust recruitment and selection process should ensure the identification of the person best suited to the role and the organisation.

• Committed to diversity and equality of opportunity and will interview all applicants (internal and external) who self-declare at application as having a disability and who meet the minimum requirements in the person specification of the vacancy they are applying for.

• We will make reasonable adjustments at all stages of the recruitment process in order to enable successful candidates who declare disabilities to start working or volunteering their time with us.

• Any current member of staff or volunteer who wishes to apply for vacancies and is suitably qualified will be considered and addressed fairly and objectively based on their merit.

• As an organisation committed to safeguarding, we will ensure all under 18’s joining the organisation will have ongoing risk assessments to ensure their role and activities are safe and appropriate.

• All documentation relating to candidates will be treated confidentially in accordance with the GDPR legislation.

Chief Executive, Cavernoma Alliance UK
Home-based within the UK
28 hours (including some evening and occasional weekend work)
Actual salary: £35,840 to £38,079
Equivalent full-time salary: £48,000 to £51,000

Cavernoma Alliance UK is a well-established UK charity supporting people affected by cavernoma, a rare condition involving clusters of abnormal blood vessels in the brain or spinal cord.

Founded in 2005 by people with lived experience of cavernoma, we provide peer support, trusted information, awareness raising and research advocacy for the cavernoma community. We also work closely with leading neurologists, neurosurgeons and researchers across the UK to help improve clinical care, information and research for people affected.

We are now looking for a new Chief Executive to lead and be an ambassador for the work of CAUK. This is a meaningful and varied role in a small charity where your contribution will be visible. It would suit someone looking for a senior charity role with real purpose, flexibility and a close connection to the community they support.

You will be joining an organisation with a supportive Board of Trustees, a staff team that cares deeply about the community we serve, highly committed volunteers, and strong clinical and research partnerships.

We are in the second year of our five-year strategy, ‘Together For a Cure - 2025 to 2030’, and are making good progress across our priorities. The current Chief Executive is leaving after three and a half years in post to take up a new opportunity, and the charity is in a positive and stable position.

A major focus for the role over the coming years will be supporting delivery of a five-year UK-wide clinical trial starting in August 2026. This study could potentially identify the first medication treatment for cavernoma.

Alongside this, the role will focus on maintaining sustainable income, supporting high quality peer-led services through our Head of Volunteering and Member Services and volunteer team, and continuing to grow CAUK’s reach and awareness, particularly online.

We would particularly welcome applications from people with previous charity management experience, whether within a small charity or in a more senior role within a larger organisation. We are also open to applicants who can demonstrate a strong understanding of the charity sector through trustee, professional or voluntary experience.

This is a home-based role with flexibility, although there will be occasional travel across the UK, typically every 1 to 2 months, including meetings in London.

If you would like an informal conversation about the role before applying, we would be happy to arrange this with the current Chief Executive and/or Chair of Trustees.

Key dates

Applications open: 27 May 2026
Closing date: 9am, 22 June 2026

Stage 1 interviews will be held virtually during the last week of June.
Stage 2 interviews will be held in person shortly afterwards.

How to apply

To apply, please read our Recruitment Pack carefully and then complete our online application form using the link below. You will also need to email your CV to us using the contact details provided in the Recruitment Pack.

Please note that applications submitted without both a completed application form and CV will not be considered.

We are unable to accept enquiries or applications from recruitment agencies.

Lincolnshire Rural Support Network (LRSN) is seeking an exceptional new Chief Executive Officer to lead the next chapter of our journey, supporting the agricultural and horticultural community across Lincolnshire.

This is a rare opportunity to lead a charity with real heart, strong community roots, and a clear purpose: ensuring no one in Lincolnshire’s rural community faces difficulty alone.

For over 25 years, LRSN has been a trusted lifeline, providing confidential, compassionate support to individuals and families facing crisis, isolation, and change. We are a listening organisation at our core, rooted in empathy, trust, and a deep understanding of rural life.

We are now looking for a professional, strategic CEO, who can build on this strong foundation; someone who will inspire people, strengthen partnerships, and lead with clarity and conviction in a changing world.

ABOUT THE ROLE

This is a pivotal leadership position, responsible for shaping the strategic direction, sustainability, and impact of LRSN. Reporting to the Board of Trustees, you will lead a committed team of staff and volunteers, working collaboratively to ensure our services continue to reach those who need them most.

YOU WILL

• Provide clear, values-driven strategic leadership to grow LRSN’s reach and impact.

• Champion a positive, inclusive culture that empowers staff and volunteers.

• Strengthen income streams and ensure long-term financial sustainability.

• Act as a compelling ambassador for LRSN, building partnerships across sectors.

• Ensure strong governance, compliance, and effective organisational performance.

• Use insight and data to drive decision-making and continuous improvement.

WHY JOIN LRSN?

At LRSN, everything we do is guided by our values: we listen, we care, we serve others, we value people, we reach out, and we strive for excellence.

You will be joining an organisation with:

• A strong reputation and trusted presence across Lincolnshire.

• A dedicated and skilled volunteer network at its heart.

• A clear mission: that no one in our rural community should face difficulty alone.

• The opportunity to shape the future of a vital charity.

ABOUT YOU

You’ll bring senior leadership experience, strong charity and fundraising insight, financial confidence, and the ability to motivate people around a shared mission. A genuine connection to rural life and the farming community will help you thrive in this role.

Whether you are already operating at CEO/Head of Charity level or ready to step into your first top leadership role, you will be driven by purpose and passionate about making a difference.

WHAT WE OFFER

SALARY: Competitive Salary to be discussed on application

HOLIDAYS: 28 days plus public holidays

HOME-BASED WORK: with the requirement to travel for events and meetings

PENSION SCHEME: Contributory Pension Scheme - further details on application

For more information, a recruitment pack is available which will be sent on application.

HOW TO APPLY

To apply, please submit your current CV and a supporting letter of application addressed to our Chair of Trustees, Matthew Phillips, outlining your reasons for applying, motivation and what you would bring to the role.

Closing date: 30th June 2026

Interviews will take place in two stages: First interviews 6th July and second 24th July 2026.

LRSN is committed to equality of opportunity. All applications will be treated in confidence.

Community Fundraising Assistant - North 

Are you ready to take on a new challenge with a leading charity making a real difference in brain tumour research?

Brain Tumour Research is an exciting, innovative, and ambitious charity. We are passionate about finding a cure for brain tumours through the establishment of dedicated Brain Tumour Research Centres of Excellence around the UK.​

After a successful 2025, we’re building on our momentum and looking ahead with ambition. As our work continues to expand, so does our impact. We are now looking for passionate people to join us on the next stage of our journey!

It is a fantastic time to be joining us and we are keen to share this with likeminded and talented individuals. We currently have an opening for a Community Fundraising Assistant - North, to join our Community and Digital Fundraising team.

• Do you want to make a difference in one of the most innovative and exciting medical research fundraising charities in the UK?
• Are you able to provide friendly and professional support to fundraisers and supporters?   
• Do you have experience in supporting events or community activities?
• Do you live in either Scotland, North East England, North West England or the East Midlands? 

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Have you answered Yes to these questions?

Does this sound like the opportunity to really take the next step in your career?

Excited to learn more about this position? Then please take a read through our recruitment pack which is included within this advert.​​​

If you have the skills and ambition that we are looking for we are excited to receive your application.  We are really looking forward to welcoming a new member to our team!​

We are asking for a CV as the first step but applicants may be asked to provide a targeted covering letter as part of the selection process.  Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.

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We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.​

We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.

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