Head of hub jobs in Newcastle
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Job Purpose
Reporting into the Chief Operating Officer, the post holder will be responsible for leading on quality assurance and compliance across the organisation, including managing and ensuring compliance with ISO 9001 standard and GDPR, allowing Ygam to achieve its strategic objectives effectively and efficiently. The role will also have responsibility for certification of programmes with CPD.
Key Tasks
• Lead and encourage a culture of continual improvement across the organisation.
• Plan, organise and complete internal audits to ensure compliance with ISO standard and identify business risks.
• Review and evaluate operational procedures to ensure continuous improvement and maintain ISO9001 certification.
• Manage the internal non-conformance process (DV8) identifying root cause, trends and corrective actions.
• Liaise with external auditors to facilitate the annual ISO audit.
• Take responsibility for Ygam’s GDPR compliance supported by the In-house Lawyer and Head of Information Systems.
• Manage policies, due diligence and consent processes, ensuring that these are adhered to across the organisation.
• Oversee Ygam’s Quality Management System (Help Hub) and ensure this is kept up to date across the organisation.
• Lead the submission for CPD certification of programmes as required.
• Prepare reports for the Senior Leadership Team and Finance, Audit and Risk Committee and attend meetings where required, including internal audit updates, results of quality audits, etc.
• Support the management of operational risk, including maintaining Ygam’s RAID Register and ensuring that this is kept up to date across the organisation.
• Line manage Ygam’s In-House Lawyer who works for the organisation 1 day per week, primarily on contracts and GDPR compliance.
· Any other ad-hoc tasks for QA and compliance, and back-office support as required
Person Specification
Essential criteria:
· Significant experience of quality management, compliance and process improvement, including ISO 9001 certification.
· Strong analytical and problem-solving skills to interpret and implement ISO standards.
· Experience of providing an internal audit service.
· Experience of producing reports suitable for SLT and board committee level consideration.
· Excellent knowledge of GDPR compliance, including consents processes.
· Excellent verbal and written communication skills, and the ability to work with and influence colleagues at all levels across the organisation.
· Strong IT skills (MS Word, Excel, PowerPoint).
· Experience of driving projects to achieve agreed outcomes.
· Strong administration, time management and prioritising skills.
· Attention to detail and high standards of accuracy.
· Demonstrable diplomacy and ability to work in confidence
· Self-starter with ability to work effectively both independently and as part of a team.
· Willingness to travel regionally and nationally occasionally as required.
· Right to live and work in the UK.
Desirable criteria:
· Experience of working in the not for profit/charitable sector.
· Experience of working in a remote or hybrid environment with a geographically dispersed workforce.
Thank you!
Pay: £33,000.00 per year
Job description:
Position: Volunteer Team Leader
Location: Remote in South West
Full-time Salary: £33,000 + car
Job Title- Volunteer Team Leader
Department- Regional Hub
Reports to- Head of Change
Grade- Team Leader
Job Purpose
To provide regional team leadership to designated Regional and Area Associations and their volunteers that inspires the delivery of excellent member benefits, sports and leisure events at a local level.
Key accountabilities
- To support volunteers to deliver a regional and local programme that: o Aligns to the CSSC strategy, mission, vision and values o Adheres to operating processes, framework and legislation o Enhances volunteer skills and experiences, celebrates volunteering, and attracts new volunteers to CSSC
- To work collaboratively with the Regional Chair and volunteers to monitor progress in line with their annual plan, attend local meetings and evaluate the delivery of activities and events.
- To foster effective networking and collaboration across the team championing best practices, seeking out new ideas, new ways of doing things, and celebrating success.
- To attract, recruit and induct new volunteers in such a way that they feel confident and can provide an excellent service for our members.
- To help volunteers to meet personal development goals and aspirations, ensuring that key volunteering roles have potential successors, retaining and developing the services and commitment of volunteers with CSSC.
Dimensions
No. of direct reports
0
Total staff overseen
0
Internal contacts
Volunteer Team, Events Team, Sports Development Team, Communications Team
External contacts
Regional and Area Officers, Communications Officers, Event volunteers
1
Person Specification
Personal
effectiveness
Essential
Desirable
Ability to manage and organise time and workload effectively.
Resilient and flexible with the ability to work under pressure
Ability to build and manage strong working relationships.
Able to work independently and as part of a team.
Personal drive and enthusiasm with a positive attitude and a desire to succeed.
.
Committed to continuous improvement
Skills,
experience & qualifications
Essential
Desirable
- Minimum of 3 years relevant volunteer management experience either in the work place or attained through a relevent qualification.
- Intermediate to advanced level of MS work and Excel
- Ability to communicate both through written and verbal
- Full UK driving license as travel will be required for this role
- A relevant degree or professional qualification in volunteer management
is not essential but may be advantageous.
- A working knoweldge of CRM and digital Event Management Systems
- Experience with building and working with high performing teams
Job Types: Full-time, Permanent
Benefits:
- Additional leave
- Company car
- Company pension
- Cycle to work scheme
Experience:
- Volunteer Management: 1 year (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: Remote
Non Charity Employer
51 - 100
We are a not-for-profit, membership, organisation for over 124,000 colleagues from the civil service and public sector.
Thank you!
Nightstop Coordinator (Whitley Bay)
If you’re ready to make a real difference and thrive in a team that supports your growth, we’d love you to join us.
Location: Regional Office (Whitley Bay Hub) - North East
Salary: £26,436 per annum
Closing date: 27 May, 2026
Employment Type: Permanent
Hours per week: 37.5
About the Role
As a Nightstop Coordinator, you’ll be the first point of contact for young people facing homelessness—assessing needs, coordinating safe emergency placements, and guiding them toward longer‑term support. It’s a fast‑paced, people‑focused role where every decision you make helps keep a young person safe and heard.
You’ll also nurture strong relationships with referral partners, support and motivate our volunteer hosts, and help grow our Nightstop network across the North East. If you’re organised, calm under pressure, and driven by compassion and inclusion, this is your chance to create meaningful impact every single day.
Please note that this job opportunity is offered as a full-time (37.5 hours a week), permanent role.
Key deliverables:
Supporting Young People
- Conduct needs and risk assessments with potential Nightstop guests.
- Arrange the logistics of a guest’s stay with a volunteer.
- Work with guests and referral partners to offer support and opportunities for longer term accommodation.
- Provide support to guests and volunteers through a 24 hour on call phone service.
- Ensure the safety and wellbeing of guests and volunteers in the service at all times.
- Comply with data protection and information sharing protocols.
Marketing and Stakeholder Management
- Attend meetings and events and manage relationships with referral partners and other stakeholders.
Administration
- Maintain up to date records on all guests and volunteers.
- Support with the creation of reports.
- Support with financial payment and recording systems.
Volunteer Recruitment, Promotion and Engagement
- Develop promotion plans with the aim of recruiting Nightstop volunteers
- Effectively onboard new Nightstop volunteers in a timely manner
- Support current volunteers and continue to engage them with the service by providing updates and involvement opportunities
- Complete the nessecary health and safety checks with new and current volunteers
Other
- Be an active member of the team, collaboratively effectively and work closely with your line manager.
- Undertake further duties as commensurate to the role identified by your line manager.
- Provide support outside of office hours on some evening and weekends.
What we are looking for from you (Person Specification)
When completing your application form please address all the points set out below.
- Excellent customer service skills and telephone manner.
- An understanding of the needs of people who experience homelessness, the problems they face and the resources available to address their support needs.
- Experience of working with vulnerable people or people experiencing homeless.
- Understanding of current housing and homelessness legislation, including entitlement to welfare provision.
- Experience of writing, implementing and evaluating Risk Assessments.
- An ability to demonstrate clear understanding of safeguarding requirements and procedures and follow them through to conclusion.
- Commitment to promoting health and safety of yourself and others.
- An ability to work in an organised manner and arrange placement logistics.
- Experience of collaborative working with a range of internal and external stakeholders.
- Experience of maintaining administrative systems, good literacy, numeracy and IT skills.
- Experience of working under pressure with the ability to respond to conflicting demands.
- Ability to find creative and positive solutions to problems, using own initiative.
- Understanding of professional boundaries and ability to maintain them.
- Ability to effectively reflect on own practices for ongoing learning and development.
- Willingness to be part of a 24 hour on-call rota.
- Willingness to work outside office hours including some evenings and weekends.
- Commitment to working in a manner which promotes diversity and equality, ensuring that everyone is treated with respect and dignity and no one suffers from discrimination.
- Respect for the values and ethos of Depaul.
What You’ll Receive
- Tailored training and development
- Flexible working options where suitable
- 26 days annual leave, rising with service
- Family friendly leave policies
- Pension scheme with employer contributions up to 7%
- Employee Assistance Programme with 24/7 GP access
- Discounts across retail, travel, food, fitness and more
- Cash health plan for you and your family
- Death in service benefit
- Access to legal and practical support
Safer Recruitment
Depaul UK is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly.
About Depaul UK
In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed “cardboard cities” due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 Depaul UK was born.
What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, Depaul UK provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year.
As our name suggests, the work of Depaul UK has been inspired by St. Vincent de Paul – a man who devoted his life to helping vast numbers of people throughout the 17th century. St. Vincent de Paul’s belief in the intrinsic worth of all people and his commitment to taking bold action remain central to our values today. Depaul UK now forms part of a family of Depaul charities around the world. We each focus on the specific challenges in our own countries, but we’re united by our shared values and mission to end homelessness.
