Head of information systems jobs

CRM and Supporter Care Lead

37 hours per week.
Salary: £30,984

Treetops is entering one of the most exciting periods in its history.

With a bold new hospice strategy, we’re creating a future model of care that’s innovative, sustainable and centred around the people we support. This transformation will enable more nursing in our community and stronger end‑of‑life support across the UK. To help drive this forward, we’re investing in our Marketing Team.

We’re looking for a talented and proactive CRM and Supporter Care Lead to take ownership of our CRM system and elevate the way we engage with our supporters. You’ll play a vital role in ensuring every supporter feels valued, appreciated and connected to the impact they make.

Reporting directly to the Head of Marketing, you’ll be the charity’s go‑to expert for CRM and supporter care. You’ll champion data quality across all departments, shape supporter journeys, and set the standards that ensure Treetops delivers exceptional supporter experiences at every touchpoint.

This is a fantastic opportunity for a passionate, analytical professional to shape a role with real influence, putting Treetops at the forefront of supporter data and supporter care.

Key Responsibilities

· Take full ownership of the primary CRM database, ensuring it is used effectively and consistently across the organisation

· Lead on supporter data management, ensuring information is accurate, up to date and handled correctly by all departments

· Ensure the primary CRM holds all relevant supporter data from every source and database

· Champion supporter care at Treetops, setting standards that ensure supporters receive timely, meaningful and personalised communication

· Lead on supporter journeys, including thanking processes, ensuring they are well‑designed, functioning and regularly reviewed

What we’re looking for

An organised, analytical professional with excellent data skills and the confidence to lead our CRM and Supporter Care strategy. You’ll bring:

· Experience managing CRM databases

· Strong Excel skills, including data manipulation and transfer

· Experience developing supporter or customer relationships

· Experience handling and processing large datasets

· Knowledge of database queries, reports and imports

· The ability to communicate technical information clearly to non‑experts

How to apply

For an informal conversation about the role, contact Michael Younger, Head of Marketing, on 0 1 1 5 8 6 5 6 0 3 8.

Applications will be reviewed on a rolling basis, and shortlisted candidates will be invited to interview.

Treetops Hospice welcomes applications from all who meet the criteria, regardless of age, race, gender, disability, belief, sexual orientation or socio‑economic background.

Thank you for your interest in joining Treetops Hospice.

Help elderly and disabled people access vital home support as the first point of contact for our service.
Join a team that is caring, resourceful and committed to doing the right thing every single day.

At We Care Home Improvements (WECHI), we support older, disabled and vulnerable people to live safely and independently in their own homes across Bristol and surrounding areas.

We’re looking for two Customer Service Advisors to join our team:

• One permanent role
• One 12-month fixed-term role (maternity cover)

If you’re tired of the corporate grind and want to use your skills in a role that genuinely matters, this could be the perfect next step.

Why this role matters

You’ll be the first point of contact for people who need support to stay safe at home. Every call and enquiry is a chance to help someone feel heard, understood, and supported.

Our team takes pride in being:

• Caring in how we support people
• Resourceful in finding the right solutions
• Experts in what we do
• And always acting with integrity

What you’ll be doing

• Acting as the first point of contact for client and professional enquiries (phone/email)
• Coordinating bookings for our Handyperson service
• Understanding people’s needs and helping them access the right support
• Managing diaries and keeping communication clear and up to date
• Maintaining accurate records using Microsoft 365 and CRM systems
• Working closely with colleagues and partners to keep services running smoothly

What we’re looking for

• A genuine motivation to help older and disabled people
• A caring and empathetic approach to customer service
• Confidence to think on your feet and find solutions
• Strong communication and organisational skills
• Comfortable using IT systems (Microsoft 365, CRM systems, scheduling tools)
• A team player who values honesty, trust and doing the right thing
• Ability to work from our Bristol office at least 3 days per week

You don’t need charity/not-for profit experience - just the right attitude and a desire to make a difference.

Why join us

• Make a meaningful impact in your community every day
• Be part of a supportive team that lives its values
• A role where your contribution is recognised and appreciated
• Opportunities to learn, grow and build your skills

Benefits include:

• 25 days holiday (rising to 28 with service) + bank holidays
• Pension scheme (up to 7.5% employer contribution)
• Enhanced parental and sickness leave
• Employee Assistance Programme
• Cycle to work scheme

Key details

• Location: Bristol (minimum 3 days in the office)
• Salary: £26,227 (from April 2026)
• Hours: 37.5 per week (Monday–Friday)
• Contract: One x permanent, one x 12-month fixed-term

This isn’t a typical customer service role. You’ll be helping people at moments that really matter - combining compassion, practical problem-solving, and professionalism to make a real difference every day.

If that sounds like you, we’d love to hear from you.

About the role:

At Single Homeless Project, we believe everyone deserves access to the care they need to live well - and that’s where you come in. We’re offering an exciting new opportunity to shape how health support is delivered within our innovative Camden Housing First service. As Health Lead, you won’t just be part of a team - you’ll be pioneering a vital, human-centred approach to health within homelessness services. It’s a chance to make a deep and lasting impact, not only on individual lives but on how we work with health systems across the borough. 

This is a role for someone who wants to grow a meaningful career while helping others to rebuild their lives. You'll work directly with people who are often overlooked by traditional systems, taking the time to build trust, understand their needs and walk alongside them on their journey to better health. From completing health assessments and designing personal health support plans, to leading multidisciplinary meetings and opening doors to essential services - you'll be the link between individuals and the support they deserve. Your insight will also help us map local services, influence partnerships and drive forward more inclusive healthcare approaches. 

You’ll be part of a psychologically informed environment, where trauma-informed care and understanding complex needs are part of everyday practice. At SHP, we’re committed to developing our people - this role offers a strong foundation for a career with real purpose, backed by expert training, team support and opportunities to grow with us. 

About you:

• You bring knowledge (or a real willingness to learn) about common health issues and the barriers to care faced by people experiencing homelessness
• You know how to build trust and connect with clients who may feel wary of services, finding ways to engage that genuinely work for them
• You understand local health systems and services, and can navigate them confidently to open up the right support for clients
• You bring experience or awareness of working with survivors of domestic abuse, with a sensitive, informed and person-centred approach
• You’re confident working independently and as part of a team, with strong skills in support planning, safeguarding, record keeping, data and reporting, and advocating for clients facing multiple disadvantage

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing date: Wednesday 8th April at midnight

Interview date: Thursday 16th April at our Head Office in Kings Cross

Please note suitable candidates will be invited to a second stage interview in Kings Cross

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted for this role. 

Location: Bristol(with hybrid working, 40% in office), United Kingdom.

Salary: £47,000 to £51,000 per annum

Type: Full-time (28 - 35 Hours pw), Permanent

About Us

The Soil Association, formed in 1946, is the only UK charity which works across the spectrum of human health, the environment and animal welfare. That’s because we cannot tackle these issues in isolation.

We campaign for change, we support farming innovation, we serve healthy food in communities, we support and grow the organic market, and we protect forests. We couldn't do any of this without our supporters, partners, donors and dedicated staff. We make a difference in the world where it’s needed the most. 

About the Opportunity 

2026 is our 80th year and an exciting time to join the Soil Association. We have an ambitious strategy to 2030 with inspiring, scalable projects which are delivering impact across the food system. As a fundraising department, we prioritise brilliant cross team collaboration on campaigns, events and appeals to achieve our ambitious long term growth targets across our income streams.

About You 

We are looking for an exceptional fundraiser and motivational team leader. You will be brilliant at building lasting partnerships both externally with supporters and internally with colleagues. You will accelerate opportunities to broaden our networks, develop compelling proposals, deliver inspiring events and provide outstanding stewardship.

You will:
•  Have a proven track record of securing and managing significant six-figure plus donations 
•  Be a confident, persuasive communicator with the ability to translate complex food systems and sustainability programmes into compelling, tailored propositions
•  Be an experienced leader who thrives on supporting their team to reach their potential

Our Benefits 

• We offer a range of financial and lifestyle benefits to all our employees, including:

• 27 days annual holiday increasing to 30 days with length of service plus bank holidays (pro rata for part time) 

• Pension scheme with ethical investment options and employer contribution increasing with length of service 

• Free membership of the Soil Association and discounts on organic produce 

• Volunteer days to give back to the local community or support green initiatives 

• Family friendly policies and flexible working

• Cycle to work scheme 

• Sociable and engaging workplace of professionals that share a passion for healthy, sustainable lifestyle and produce 

To Apply 

Click ‘apply now’ to submit your CV and Cover Letter application form. Please note we look at applications on arrival and reserve the right to close this vacancy early. 

Please check your junk/spam folder if you do not receive a confirmation email upon submitting your application. All candidates will subsequently receive an email to confirm whether they have made it through to interview stage. 

We know the value of diversity in nature and want it in our organisation. We recognise that diverse backgrounds and experiences will bring a fresh perspective to our work. If you're not sure about applying, please get in touch with us for a chat. 

Thank you for your interest in supporting our work at the Soil Association. 

Zoe's Place Baby Hospice was founded in Liverpool in 1995 as the first hospice in the UK specifically providing for the needs of babies and younger children. Our team of specialist nurses and healthcare assistants are supported by a wide range of other healthcare professionals to provide respite care, therapies and bereavement care to babies and children with life-limiting and life-threatening conditions, and their families.

In late 2024 the people of Liverpool, the North West, and even further afield helped us to raise more than £7,000,000 to secure the future of our hospice, and to build a state-of-the-art new facility in West Derby.

As work begins on our new hospice facility, our dedicated team continues to deliver specialised care from our existing site, and our team of fundraising, marketing, finance, compliance and administration professionals work hard to keep the charity operating smoothly.

This is a rare opportunity to join our dynamic and successful team as the head of our Income Generation and Marketing function. This role enhances the previous role of Head of Fundraising to be responsible for the overall income generation for the hospice, and the key role for the Head of Income Generation is to maintain a sustainable level of fundraising by increasing the income from paid placements through our relationships with Health Trusts and Councils in Merseyside and Cheshire in particular.

We are looking for someone with proven senior-level experience in income generation within the charity, health or care sector, and with a track record of growing income through commissioning or fundraising. You will need to be a strategic thinker with the confidence and compassion needed to build productive relationships and to manage our passionate and hard working team.

In exchange you will benefit from a competitive salary and benefits package, the opportunity to make a real difference to an incredible cause, and you will be joining the charity at a pivotal point in its development. 

This is an exciting opportunity to lead CPAG’s strategic legal work at an important time in the organisation’s fight to end child poverty. As Head of Strategic Litigation, you will oversee and carry out CPAG’s work using legal cases for positive impact, to benefit families and children in poverty. You will be responsible for setting the strategic direction of CPAG’s legal work, in addition to managing CPAG’s legal practice and playing an active role in conducting high-profile litigation on a day-to-day basis.

We are looking for someone who is strategically minded and passionate about using the law to advocate for the rights of, and directly improve the lives of, families in poverty. The ideal candidate will be a solicitor (E&W qualified) with substantial post-qualification experience. You will have experience of conducting public law litigation and legal aid (publicly funded) work. You will be able to supervise the casework of colleagues, such as CPAG’s junior or trainee solicitor(s) and welfare benefit advisers, and support the professional development and wellbeing of your team. You may have experience of working with clients in vulnerable situations or with additional needs, for example, survivors of domestic abuse, refugees, disabled people or children and young people.

We welcome applications from individuals with the skills and experience outlined and we can be flexible about working arrangements. We operate a hybrid working system and would be happy to discuss any flexibilities required. CPAG is committed to equity, diversity and inclusion which you can read more about in the job pack. 

For more information about this post and to apply download the Head of Strategic Litigation job pack and application form. 

If you have questions or need specific arrangements or reasonable adjustments to take part in the selection process please contact us.

To apply, please return to us the application form, taking particular care to provide full details of how you meet the person specification. 

Closing date for applications: 11.59pm, Wednesday, 15 April 2026

Interviews will be held at our London office: w/c 27 April 2026

37 hours per week / Permanent / Monday - Friday, 09:00 - 17:00 / Hybrid working - a minimum of three days on site per week, with up to two days working from home.

YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice.

We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen.

We are here for children and young people, many of whom face multiple challenges and need our support.

Our Values - we do what’s right, we work with heart, and we build real connections – guide us in all our actions.

The Impact and Improvement Team provides leadership on business improvement and assurance of service delivery - including quality, performance, and outcomes for children and young people. The team ensures that data and reporting meet statutory and regulatory compliance requirements, while also overseeing critical functions such as data protection, complaints, and whistleblowing.

The team is additionally responsible for driving the organisation’s digital transformation agenda. Through the work of the Digital Systems Project Manager and the Data & Performance Lead, the team leads strategic projects aimed at improving data quality and developing systems that support the needs of an increasingly digital organisation.

The Data and Systems Support Officer is an exciting new role created to help our colleagues access and use information with greater confidence and ease, enabling them to deliver the best possible services. By supporting colleagues across the organisation, this role will make data feel more approachable, reliable, and genuinely useful in day‑to‑day work.

You will play a key role in supporting data activity across the organisation, working closely with and learning from the Data & Performance Lead. They will contribute to essential reporting and analysis, offer practical support to non‑technical colleagues facing data challenges, and produce clear insight summaries for Deputies, Managers, and Heads of Service. The role includes a defined development pathway, with on‑the‑job learning and system‑administration training delivered by our system partners.

As our processes become increasingly digitalised, this role will strengthen resilience and flexibility within the data function. You will also provide vital internal administrative support for key systems, helping us respond more quickly to user requests and shape ongoing improvements across our digital and data landscape.

If you are enthusiastic about this opportunity but don’t meet every single requirement, we still encourage you to apply. Your skills and experiences may be more transferable than you think, and you could be exactly the person we’re looking for.

We are looking for a someone with a strong understanding of how data supports organisational performance and informs effective decision‑making. Along with a strong attention and a desire to learn analytics, system administration and digital tools in a supportive environment.

You will recognise the value of clear reporting and engaging visualisation in bringing information to life and be genuinely passionate about helping colleagues unlock the potential of digital tools.

You will already have excellent communication skills that enable you to work confidently with a wide range of internal stakeholders, many of whom may not have a technical background. Experience with data handling, reporting tools, Microsoft Excel, Power BI (or equivalent), Salesforce, and SharePoint would be highly advantageous.

CLOSING DATE: Friday 17 April 2026 at midnight. 

PLEASE NOTE: We are unable to provide work permits or visa sponsorship for this role, so applicants must already have the right to live and work in the UK independently.

An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. 

Accessibility If you require assistance or have questions regarding the application process, please do contact us.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. 

Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children’s and Adults’ Barred Lists) as well as comprehensive reference and activity check.

"I can honestly say my three years at Settle have been the best years of my fundraising career." (outgoing Head of Fundraising and Senior Leadership Team member Penny Day).

100% of staff would recommend Settle as a great place to work.
95% of staff would agree that Settle is a welcoming and inclusive organisation. 

When young people in care turn 18, all the support they’ve relied on can fall away, literally overnight.  Suddenly, they have to navigate adulthood on their own. This would be tough for any teenager, even if they could fall back on their family for help. So it’s not surprising that two out of three care-experienced young people feel unprepared to leave care. Too many still don’t get the support they need to make it safely past this cliff edge.

Care leavers aged 18-21 are nine times more likely to experience homelessness than their peers.

Settle exists to change this. We’re an award-winning charity, supporting care-experienced young people as they move into their first home, so they can confidently transition into independent living, avoid eviction and homelessness, and establish the foundations they need to thrive in adulthood. We are on a mission to end homelessness among care-experienced young people.

With our current Head of Fundraising leaving us to go travelling, we’re seeking someone new to help us achieve this ambition. You’ll have a lot to build on. Over the last three years, we’ve grown our income dramatically, and diversified our funder portfolio. We have strong relationships with our committed and supportive funders, underpinned by an organisation-wide commitment to fundraising.

This is a crucial role for Settle, and you’ll have the support you need to excel. In 2025, we grew our fundraising team from one (this post) to three. You’ll take on the leadership of an engaged and enthusiastic team, increasingly responsible for day-to-day management of trust and foundation fundraising. As well as inspiring the team to great things, you’ll have the opportunity to develop and deepen our relationships with philanthropists and high net worth individuals. You’ll have active support and engagement from me and the Board, with regular opportunities to involve trustees in your work.

As we head into future years, you’ll lead the development and delivery of our next fundraising strategy. We’re proud of our welcoming, inclusive and collaborative culture. We’re committed to staff wellbeing, with regular socials and time away as a team, and four wellbeing days every year on top of generous annual leave. You’ll play a key leadership role in fostering this culture and shaping Settle as we grow.

If this opportunity sounds as exciting to you as it does to us, we’d love to hear from you. We are also happy to share more about our fundraising so do request this when you get in touch. 

We’d love to hear from you if:

✷  You are passionate about making a significant contribution to our mission to end homelessness among care-experienced young people, and want to use your skills to help Settle reach more young people

✷  You are an outstanding communicator, with excellent storytelling skills in person and in writing, and the ability to craft and share a compelling vision and case for support

✷  You’re a strategic thinker with excellent analytical skills and the ability to translate strategy into clear decisions and action

✷  You are a values-driven leader, committed to bringing out the best in your team and supporting them to stretch and develop

✷  You are self-motivated and organised, with the ability to manage multiple projects and deadlines, and maintain progress while responding to emerging opportunities

✷  You are financially literate and able to work effectively with numbers and financial information

✷  You are willing and able to support managers in other teams, cover for other members of Settle’s Senior Leadership Team when necessary, and play a wider leadership role in the organisation

✷  You are dedicated to embedding equality, diversity and inclusion into all areas of your work

EXPERIENCE NEEDED FOR THIS ROLE

ESSENTIAL

✷  Significant track record of raising funds from trusts and foundations

✷  Experience of securing major gifts, donations or grants from high net worth individuals or family foundations

✷  Experience of building and maintaining strong relationships with funders or other senior external stakeholders

✷  Substantial experience of preparing funding applications and reports

✷  Experience of line managing and leading high performing teams, with the ability to coach, motivate and develop others

✷  Experience of developing and effectively delivering strategy

DESIRABLE

✷  Knowledge of youth homelessness, the care system or other relevant issues facing young people

✷  Experience of leading a growing team or contributing to organisational growth

BENEFITS

✷  Scope to take real ownership of a key strategic priority in a fast-growing charity

✷  Flexible working arrangements

✷  40 days paid leave per year: 25 days annual leave, 8 bank holidays, 3 days between Christmas and New Year and 4 personal wellbeing days

✷  Regular 1:1s with the Chief Executive and active support of the Senior Leadership Team and Board for Settle’s fundraising strategy

✷  Strong commitment to professional development with a dedicated individual training budget and a line manager dedicated to supporting your growth

✷  Annual performance and pay progression reviews

✷  Up to 6% pension contribution

✷  Cycle to work scheme

✷  Employee Assistance Programme offering free therapy

✷  Work phone and laptop

✷  A supportive and inclusive culture with regular team social events and annual all staff away day

MORE KEY INFO

Hours: The hours are full-time (35 hours per week) preferred, with attendance at funder events outside core hours as needed from time to time – part-time will be considered for the right candidate but we envisage at least 0.8FTE / 28 hours per week

Location: Hybrid working between our office in London Bridge and working from home – our standard expectation is at least 2 days a week of contact time (in the office, funder meetings or events). We have a monthly in person team meeting on a Wednesday, and hold our monthly SLT meetings in person on a Tuesday. 

Flexibility: Settle is committed to flexible working and will work with the successful candidate to agree mutually positive working arrangements

HOW TO APPLY

Charlotte Wilmot at Eardley Wilmot is managing this appointment on our behalf and will be delighted to support you with your application. Please send your CV together with any questions to her directly in the first instance.

We are proud to be a Disability Confident employer and a member of the Care Leaver Covenant. We are actively trying to increase the diversity of our workforce and we encourage applications from people from minoritised ethnic backgrounds. Please see our website for more information on our approach to Equity, Diversity and Inclusion.

We also guarantee an interview for care-experienced applicants who meet the essential criteria for the role because we want to increase the representation of lived experience in the team.

We aim to make the interview process as accessible as possible so please do not hesitate to let Charlotte know if you require any reasonable adjustments.

The closing date for the role is Friday 17 April with interviews taking place in the week commencing 27 April.

We really look forward to hearing from you!

Location: London
Contract: Permanent, Full-Time
Interviews: 29-30 April 2026

The ITF is looking for an experienced administrative/ global operations leader to head our administration department. This role is central to ensuring the smooth and effective delivery of support for governance, meetings and events across our departments including land transport, civil aviation and tourism, women transport workers, young transport workers, legal, campaigns, communications, and the office of the general secretary.

About the Role

The Head of Global Administration leads the ITF’s global administration function, ensuring the effective delivery of administrative, travel, language and governance support services across the organisation. The role provides strategic leadership and operational management to ensure the systems, processes and resources are in place to support ITF programmes, campaigns and governance activities worldwide.

It leads a global administration team with six direct reports, including administration coordinators, the travel coordinator and translation coordinators.

You will work closely with ITF regional offices and affiliates worldwide to ensure consistent, high-quality administrative support across the organisation.

Overseeing all administrative processes, you will maintain constructive relationships with affiliates and social partners, manage venue and service contracts, and support accurate and timely budget administration. Working closely with the Director of Global Campaigns and Operations, senior leaders and regional colleagues, you will help strengthen administrative systems that are efficient, coordinated and fit for purpose.

Key Responsibilities

• Lead delivery of the Global Administration workplan and contribute to ITF organisational planning and budgeting.
• Lead and develop the ITF global administration team, ensuring effective deployment of resources and high-quality service delivery.
• Develop and implement the ITF’s language and travel strategies.
• Oversee the operational delivery of governance meetings, conferences and events including Congress.
• Lead improvements in administrative systems and processes, supporting standardisation, automation and simplification.
• Manage relationships with affiliates, suppliers and service providers.
• Support the Office of the General Secretary and senior leadership with high-level administrative coordination.
• Work collaboratively with regional and departmental administrative teams to maintain consistent global standards.

About You

You are an experienced administrative professional with a strong track record of leading teams and improving systems. You bring sound judgement, a solutions-focused approach and the ability to support people in a complex, fast-moving environment.

To be successful in this role, you will have:

• Significant experience managing administrative /operational teams, with an inclusive and supportive leadership style.
• Experience developing and implementing organisational policies or administrative systems.
• Ability to work effectively across cultures and regions in an international organisation.
• Strong knowledge of administrative practices, and experience applying them in complex organisations.
• Proficiency in management functions, including line management, event management, contract negotiation, budget oversight, financial reporting and supplier coordination.
• Excellent communication skills, with the ability to produce clear reports and work productively with colleagues at all levels.
• Strong digital administration skills including Microsoft 365, data analysis, reporting and familiarity with event or workflow management systems.

Why Join Us?

This is an opportunity to contribute directly to improving conditions for transport workers worldwide. You will join a values-driven global organisation and lead a team that plays a vital role in supporting ITF affiliates across the world.

Victim Support Scotland – Empowering People Affected by Crime

Who We Are

Victim Support Scotland (VSS) provides support and information to people affected by crime and campaigns for victim and witness rights. Regardless of whether a crime has been reported, or when it happened, our services are free, confidential, and tailored to individuals’ needs. 

Our vision is that people affected by crime – victims, witnesses, and their families – are treated with dignity and respect and are at the heart of the justice in Scotland. We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference. Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them recover from their experiences. We aim to do this by adhering to our own organisational values: Organisational Values
 

• Victims Are at the Heart of Everything We Do
• We Care
• We Work with Intent
• We Are Ambitious
• We Persevere
   

Everything we do is driven by our dedication to supporting and empowering victims and witnesses, so they have improved health and well-being, feel safer, more secure, and informed. We are an effective organisation that makes a lasting difference to the people we support, and these values are reflected in the behaviours expected of all staff and volunteers.

VSS is committed to the safeguarding and welfare of all of our service users and has a thorough and rigorous recruitment and selection process including PVG scheme checks in place to ensure this commitment is met.

What is the role

Victim Support Scotland (VSS) is seeking an inspirational and strategic leader to join our Corporate Leadership Team as Head of Income Generation & Development. We want to ensure that no one affected by crime is left without help, regardless of how or where they seek support and this is a pivotal role at the heart of our mission to support people affected by crime across Scotland.

As the senior lead for income generation, fundraising, partnerships and associated external development, you will drive the successful delivery and continued evolution of VSS’s Income Generation Strategy, ensuring it aligns with our organisational ambitions for 2026–2031. With a clear focus on long-term sustainability, you will maximise opportunities to secure funding that strengthens and expands our impact.

You will build and maintain a diverse and resilient portfolio of income streams, including grants, partnerships, commissioned services, tenders, corporate giving and community fundraising to  ensure stability and growth. Working closely with the Executive Leadership Team, Board and external partners, you will identify and pursue strategic development opportunities that advance VSS’s mission.

Alongside income generation, you will provide leadership on income-related brand and marketing activity that enhances our visibility and supports strategic partnership development. You will also ensure excellence in grant management, compliance and funder reporting across the organisation.

This is an exciting opportunity for a dynamic, relationship-driven leader who thrives on creating impact, driving growth and shaping the future of a national charity.

We are looking for someone with a strong track record of delivering high-value fundraising and partnerships at a senior level and is ready to take our income generation strategy to its next phase.  

If you are looking for a role with a purpose, where you can really make a difference, then this may be the role for you.

Salary band: £47,266.24 - £62,420.00 . Salary on appointment will normally be at the lower salary point, with progression subject to review - in line with VSS progression arrangements.  A higher salary placing will only be considered in exceptional circumstances subject to experience demonstrated

Primary location: Glasgow or Edinburgh

What you’ll need to be successful

We are looking for someone who is educated to degree level or above, has evidence of continuing professional development, proven project management skills and a track record of successful tendering and procurement practices.  You will have the ability to develop effective internal and external relationships and networks and be a skilled communicator. Someone who has a good working knowledge of the voluntary/charity sector is required, as is a willingness to be flexible in working hours. This post is based in Glasgow or Edinburgh with the ability to travel across VSS bases and spaces a requirement.

If you are looking for a role with a purpose, where you can really make a difference, we want to hear from you!

Further details of this role are available in the job description: Head of Income Generation and Development

Please note - This post will be subject to a satisfactory Basic Disclosure Scotland check.
 

Important Dates:

The closing date for this job is on Tuesday, 31 March at noon.

Interviews are provisionally scheduled for 15 & 16 April 2026.

What we offer

Holiday

When you work for Victim Support Scotland, your wellbeing is important to us. We offer an enhanced annual leave package of 39 days (pro-rata) holiday. 42 days (pro-rata) from Grade 6 and above.

Pension

Save for the further and join the Standard Life Pension. Your future self will thank you. Our generous employer contribution will help you plan for the future.

Support

Sometimes we all need support and a listening ear. Our free and confidential Employee Assistance Programme can support your mental, emotional, and physical wellbeing. We also offer enhanced maternity and paternity pay and access to a credit union. 

Discounts

You will have access to our free health cash plan which includes cover for you and your family across a range of benefits, which include, dental cover, access to a virtual GP, counselling, legal support and discounts on gym memberships, cinema tickets, retail and much more. 

Flexibility and development

We are proud of our flexible and inclusive work policies, which help you balance work and life. Supporting employee development is important to us, we offer comprehensive learning and development opportunities.

As a Disability Confident Committed employer, please advise if you require any adjustments in the application process by contacting us.

Agile - London Office/Home, United Kingdom

We’re looking for a strategic, people-centred leader to step into this pivotal role. Working across Fundraising, Marketing, PR and Communications, and Faith & Membership, you’ll drive cross-organisational alignment, improve campaign delivery, and strengthen collaboration across functions.

Reporting to the both the Director of Fundraising and the Director of Marketing you will lead or support a series of high-impact, cross-functional initiatives, including the development of our flagship Christmas campaign, ensuring consistent messaging, joined-up planning, and efficient use of resources.

You’ll be a strategic enabler able to advise on operational effectiveness, fostering greater collaboration across teams, and support the Communications Service Leadership Team in delivering business-critical operations.

This is a rare opportunity to influence how we work across the Communications Service, laying the groundwork for more connected, coordinated delivery across all income generation and engagement activities.

To be successful in this role you will have:

• Substantial experience in strategic project leadership within complex organisations
• A track record in integrated communications, or campaign planning
• A passion for building high-performing teams that thrive together 
• Ability to influence at a senior level and inspire and motivate colleagues.

If you are an ambitious experienced operational leader looking for your next challenge and would like to play a key role in The Salvation Army’s income growth, this could be the role you’re looking for.

Working hours: Minimum of 35 hours per week, working a minimum of 40% across each month in the Territorial Headquarters, London.

Closing date: Monday, 30 Mar 2026

Interview Date: To be confirmed

In order to complete your application please download and read the job profile and any other attachments.

In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.

Appointment subject to satisfactory references and proof of right to work in the UK

For details of how to prove your right to work in the UK please visit the Government website and please note that we are unable to offer sponsorship.  

Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.

We reserve the right to close this advert earlier if we feel that we have received sufficient applications.

Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.

Benefits:
25 days annual leave + bank holidays (pro rata for part-time) a contributory pension scheme; an employee assistance programme

Head of Finance

Students’ Union - Liverpool

Location: Liverpool
Contract: Permanent, full-time (35 hours per week)
Salary: £49,897
Closing date: Midday on Wednesday 8th April 2026

Atkinson HR and Marble Mayne are pleased to be supporting a Liverpool based Students’ Union in their search for a Head of Finance to join their senior leadership team.

The Students’ Union is an independent, student-led charity dedicated to enhancing the student experience at the University it is associated with. With 32,000 members, they are committed to creating a home for every student, ensuring each one gets the most out of university life and leaves equipped to change the world.

As they continue to strengthen their financial foundations and long-term sustainability, they are seeking an ambitious finance professional ready to take the next step in their career and help drive their mission of creating an exceptional university experience for every student.

About the Role

This is a fantastic opportunity for an ambitious finance professional ready to take the next step into a more senior role with greater responsibility. You'll oversee the day-to-day running of the finance function, from monthly management accounts and annual budgets to statutory returns and year-end audit, while playing a key part in keeping the Guild financially strong and student focused.

You will manage a small finance team and be supported in the role by an outsourced consultant Finance Director. They are ideally seeking a fully qualified ACCA, CIMA or ACA professional, though they will consider applications from those who are part-qualified. You'll ideally bring an understanding of charity finance, regulation and IT systems, along with the interpersonal skills to work collaboratively across a values-driven organisation. Experience in a similar charity or students' union environment is desirable, but not essential.

The organisation is seeking to appoint someone who can demonstrate alignment with their values and ethos; including being innovative, fun, representative, sustainable and committed to supporting a student-led organisation. They offer a supportive and friendly working environment with a strong commitment to professional development. Other benefits include hybrid working, pension contributions, generous annual leave and a salary sacrifice scheme.

How to Apply

To apply, please submit your CV and complete the application form, where you will be asked to answer three questions:

· Why are you interested in applying, and how do you feel your personal values align with our organisational values?

· What are the key achievements and outcomes within your career that make you a strong candidate for the role?

· Summarise your experience in a senior level finance role that you feel is relevant to this position.

Each answer should be a maximum of 400 words.

For an informal conversation about the role, please contact Jamie at Marble Mayne.

Key Dates

Closing Date: Midday on Wednesday 8th April 2026

First Interview: Thursday 16th April 2026 (remote)

Final Interview: Thursday 23rd April 2026 (in person)

At Humanists UK, our dream is of a tolerant world where rational thinking and kindness prevail. Our dedicated staff of 35 and hundreds of volunteers work hard to achieve this aim and we now have a vacancy for a Head of Communications & Marketing.

Is this the right position for you?

We’re looking for a Head of Communications & Marketing to advance greater public understanding of humanism by reaching new and growing audiences. The role also comes with strategic responsibility for improving brand awareness and driving sales for key products and brands, including Humanist Ceremonies (non-religious weddings, funerals, and naming ceremonies), the award-winning New Humanist magazine (est. 1885), podcasts, books, and a nationwide programme of prestige events and festivals.

This is a senior role with real scope. You will lead our communications team across print, digital, events, and marketing, and make sure what we put out is clear, compelling, consistent, and rooted in our purpose. As well as marketing, this role has responsibility for content, including for our website and social media channels, making sure these are updated with high-quality, accessible, engaging, and well-optimised educational and brand-building materials pitched at a range of target audiences.

This role is about leadership as much as delivery. You’ll be responsible for maintaining a clear organisational communications grid, and for working closely with colleagues across the organisation, particularly the Head of Press & Campaign Communications and the Head of Fundraising, to make sure our messaging, brand, and tone are joined up and effective.

You will be at your best when working to ambitious but achievable KPIs and making strategic decisions on the basis of evidence, including open and clickthrough rates, A/B testing, site behaviour and visit numbers, sales conversions, surveys, and feedback.

If you are ready to take a step up in your career this role could be a perfect opportunity. If you don't have experience at this level already you will need to be able to showcase to us – both at interview, and in your application – that you have significant experience of decision-making for communications or marketing in a complex organisation. You’ll also need to convince us of your ability to balance leading on strategy with hands-on problem-solving. You’ll be comfortable setting priorities, making judgement calls, and giving clear direction to your direct reports, while also collaborating well across departments and supporting less experienced staff to do their best work. We’re looking for someone who can think long-term, but who also cares about the details and the day-to-day reality of getting communications right.

Head to our website and apply there. Applications must be submitted by 17:00 14 April, 2026.

Shortlisting and interviews

Candidates short-listed for interview will be notified by 17:00 on 22 April 2026. Interviews for shortlisted candidates will be held during the week of 27 April 2026 at our offices at 3 Waterhouse Square, London, EC1N 2SW.

If you have any questions about the post, please feel free to contact the hiring manager, Liam Whitton, by email - he will be very happy to talk more about the role with you.

If there is anything that would help you bring your best self to the interview, please let us know.

Job Summary – Head of Income Generation & Engagement

About the role

We are recruiting a Head of Income Generation & Engagement, who will be an integral part of the Executive Team, working closely with colleagues to help shape the organisation’s direction, contribute to key decisions, and drive income generation, marketing and engagement.  You will be central to delivering our shared vision, values and mission, and will be fundamentally values-led in your approach.

The Head of Income Generation & Engagement is responsible for developing and delivering an ambitious, integrated strategy that maximises sustainable charitable income, strengthens Age UK Merton’s brand and reputation, and deepens engagement across the communities we serve.

This a commercially focused role, developing and expanding our current paid-for services, ensuring service processes, staffing structures and client pathways are robust and underpin Age UK Merton’s continued sustainability and good reputation. The role will be responsible for the startup of strategic fundraising activity across the borough, decreasing our reliance on our current income streams, and diversifying our avenues of income to support long-term service development & growth.

About you

We are looking for a compassionate, yet dynamic leader, with the credibility and gravitas to quickly gain the trust and respect of peers and colleagues, and who will be able to connect, inspire and motivate staff, volunteers, partners and the wider community.

You will come to the table with a deep expertise in strategic income generation, engagement and communications. You will have a strong commercial acumen, with a demonstrable track record and proven ability to develop and shape strategy and implement transformational change that drives sustainable growth in both income and audience engagement.

We are looking for someone innovative and ambitious, professional and personable; you will be an outstanding communicator, with the ability to engage and influence a wide range of stakeholders.

You will be empathetic and passionate about the Age UK Merton mission, with the dynamism to inspire and unite diverse, multidisciplinary teams around clear, shared business objectives.

Job Description

We are an equal opportunities employer, aspiring to reflect the communities that we serve, and we welcome applications from people of all backgrounds and experiences. We value diversity and believe our differences enrich the services we provide to local older adults. They also help us as colleagues by encouraging us to challenge ourselves, learn, innovate, and adapt.

Job title: Head of Income Generation & Engagement

Salary: £50k to £60k (dependant on experience)

Hours: 37.5 hours per week (1.0 WTE)

Responsible to: CEO

Based at: Elmwood Centre, 277 London Road, Mitcham, CR4 3NT and hybrid working from home, frequent travel throughout the borough required

Contract: Permanent

Direct reports: Community Outreach Officer, Activity Centre Coordinator, At Home Manager

Key result areas:

Fundraising

· To set the strategic direction for income generation at Age UK Merton, developing and delivering a sustainable portfolio of future-focused fundraising that grows income and optimises the supporter journey over the long term.

· To lead the diversification of income, reducing reliance on any single partner or

activity and building a resilient, balanced fundraising portfolio that represent a high return on investment and grows our supporter base. This will be via individuals, corporates, trusts & foundations, statutory bodies and the community; cultivating long-term, meaningful partnerships, enhancing Age UK Merton’s reach, influence and income-generating potential.

· To strengthen and grow the legacy pipeline, overseeing effective stewardship and marketing, and will oversee the external lottery, ensuring regulatory compliance and annual growth.

· To maintain an agile, insight-driven approach to stay ahead of sector trends and competitor activity.

· To develop sound business cases for investment in new income generation posts or activity.

· To build organisational resource capability and resilience to facilitate future growth.

Commercial Services

· To develop and expand our paid-for services, with a focus on outreach activity to widen reach and access to services, and to increase client numbers and those in underrepresented and underserved populations.

· To develop and expand our paid-for services, to increase client numbers to create a step change in sustainable income and delivery of services across the borough.

· To ensure our paid-for services represent a strong return on investment and to ensure the business model is regularly reviewed for cost efficiencies and potential for growth.

· To ensure service processes, staffing structures and client pathways are robust and underpin Age UK Merton’s good reputation.

· Where appropriate, to seek out funding via grants, trusts and foundations to bolster paid-for service activity, overseeing bid development processes, ensuring quality, competitiveness, transparency and appropriate risk assessment.

· To continuously evaluate the potential for partnership working and collaboration to increase impact and improve performance.

Engagement

· To shape and deliver an engagement strategy that spans all Age UK Merton audiences, growing brand awareness and deepening engagement, understanding motivations and behaviours, and ensuring we focus our efforts where they can make the greatest difference.

· To identify underrepresentation and underserved groups within our borough, building relationships with communities and community leaders to create two-way dialogues to understand unmet need and inform future service development.

· To champion digital, data-led ways of working across engagement activity, working to strengthen our digital presence, and using insights to create relevant, compelling and personalised experiences across all channels.

· As custodian of the Age UK Merton brand, to ensure consistency, clarity and strength of messaging across the organisation.

· To lead the development and delivery of integrated marketing, communications and public relations strategies, ensuring a seamless omni-channel approach.

· To ensure that external communications are accurate, values-led, and reflective of organisational impact, maintaining confidence among funders, partners, and the wider public.

Communications & Marketing

· To lead the development and delivery of a communications strategy that maximises opportunities to increase Age UK Merton’s profile locally and nationally.

· To oversee the development and delivery of our digital channels, in particular social media and the website.

· To oversee the editorial direction, design, production, distribution and quality of the organisation’s publications.

Strategy and Partnerships

· To work as part of the Executive Team, shaping the organisational strategy, culture and cross departmental ways of working.

· To lead the development and delivery of seamless income generation and engagement strategies and annual operating plans aligned to organisational priorities.

· To set, manage and monitor budgets, ensuring clear targets, KPIs and accountability across teams.

· To provide high-quality analysis, reporting and insight to inform strategic decision-making, Board reporting and accountability to funders.

· To ensure robust management of restricted and contractual funding, setting financial controls, to comply with internal policies and regulatory requirements.

· To act as an ambassador and spokesperson for Age UK Merton, representing with

Professionalism, confidence and compassion.

· To build and maintain strategic partnerships, networks and relationships to strengthen visibility, influence and community engagement.

Governance, Compliance & Risk

· Ensure compliance with the Charity Commission, Fundraising Regulator, the Gambling Commission, advertising standards and GDPR/data-protection legislation.

· To contribute to strong risk-management frameworks, ensuring early identification, mitigation, and appropriate investigation of risks.

· Oversee policy development as applicable for the department.

People

· To grow and develop a high-performing team, and to make the case for further resource investment where appropriate, in order to recruit and develop a multi-disciplinary team covering income generation, marketing, communications and engagement, with a view to develop a culture of creativity and professionalism across the entire team.

· To ensure effective performance management, with regular 1:1s, appraisal, individual and team development and succession planning.

· To embed, review and optimise new team structures and systems to maximise efficiency, impact and income.

· To ensure volunteers are effectively integrated, supported and aligned to organisational priorities.

General

· To establish good working relationships with all relevant stakeholders and liaise as required

· To comply at all times with the policies and procedures of Age UK Merton. 

· To ensure that Age UK Merton’s Equal Opportunities policies, principles and practices are observed and implemented throughout service delivery.

· To carry out any other relevant tasks as required, to ensure the effective development of the organisation and the delivery of its services, this may include supporting weekend and out of hours events for time off in lieu.

· To attend staff meetings, 1:1s, and appraisal meetings.

· To be aware of own training needs and participate in training/education to improve performance considered relevant to the post and to achieve agreed targets.

· To act as a representative of the values, beliefs and principles of AUKM at all times.

· To undertake any other duties that are requested and commensurate with the grade and remit of the post.

Deadline for applications will be Friday 10th April 2026.

Interviews will take place w/c 20th April 2026.

If you have not heard from us within three weeks of submitting an application, you can assume that you have not been shortlisted.