More than three million people in the UK are estimated to have osteoporosis. The impact on their lives is huge. It has been calculated that every minute, someone in the UK suffers a broken bone through a fragility fracture. As the only UK charity dedicated to ending the pain and suffering caused by osteoporosis, the Royal Osteoporosis Society has been making a real difference to people living with osteoporosis for more than 30 years. We help the nation look after its bones and appreciate the importance of bone health for everybody. For those who develop osteoporosis, we are here to help them live well.  With our recently acquired Royal title and new strategy, we want to deliver a step change in our reach across the country.

In common with other charities, the impact of the Covid-19 downturn has been challenging. However, we have taken swift action to address the current challenges and are confident that the charity now has the resilience and resources necessary to grow and develop through any future uncertainty.  This has included successfully bidding for Government investment in our services, while widening our reach into a number of new funding partnerships. We currently employ 42 staff, and we are finishing 2020 with financial surplus with another projected in 2021.

As Director of Finance & IT, you will report to the Chief Executive as a member of the charity’s Senior Management Team. Key responsibilities will include:

• Leading the development of a new financial strategy, building on the strong position achieved this year to deliver a sustainable, ambitious, robust plan for the future
• Working closely with clinical and fundraising colleagues on our growth and development plans, providing advice and constructive challenge to new proposals
• Giving oversight to IT and data management across the organisation, working with our in-house team and external providers to ensure our IT infrastructure is robust and we are embracing new technologies
• Managing a small team across Finance and IT, fostering a culture of learning, professional development, innovation, and customer focus.
• Overseeing the review of our existing offices outside Bath
• Undertaking Company Secretarial work and providing assurance to Trustees that governance, controls, risks and compliance are being managed across the charity
• Playing an active role in the wider leadership of the charity as a member of the Senior Management Team

We are looking for an experienced financial leader with a strong understanding of how to develop and deliver a successful financial strategy. You will need to be a qualified accountant and have operated at Director level previously or had significant exposure to Board-level reporting. Ideally, you will have previous experience gained within the charity sector, although this is not essential. Alongside your finance role, you will be leading our IT services; we are not looking for technical expertise in this area, but you should be able to act as an intelligent client and ensure that we have robust and effective business systems in place. As a smaller national charity with ambitious growth plans, your role as business partner, enabler and critical friend will be vital to our success and you can expect your professional knowledge and experience to have a refreshing level of impact.

This is a great opportunity to be part of an exciting new chapter at the Royal Osteoporosis Society, under a new leadership team, as we emerge from a period of restructuring and seek to scale up our services nationally.  If you are looking for a role where you can have a transformative impact on people’s lives and make a significant contribution to societal wellbeing, we hope you will apply.  

Our offices are based outside Bath, but we have a flexible approach to working location and this post can be based remotely although we would expect a weekly visit to the office in normal circumstances.

Ambitious College is London's only registered Specialist College dedicated to educating and training young people with a primary diagnosis of autism aged 16-25. The college is currently based on two permanent campuses co-located and in partnership with mainstream further education colleges.

Ambitious College is an award winning, Ofsted “Good” day college. We believe that every young person attending Ambitious College deserves a fulfilling, happy and rewarding life. Our person-centred educational approach ensures we focus on the individual learners requirements at all times. We are proud to be an inclusive college with a diverse co-hort that values difference.

If you are ambitious about making the ordinary possible for young adults with autism, can inspire, lead and innovate we would love to hear from you.

We are seeking to appoint an outstanding and innovative Deputy Head who has:

• High expectations of our learners achieving their goals and aspirations, along with a commitment to providing education that promotes excellent progress and improves life chances, ‘making the ordinary possible'.
• Experience of successfully leading and managing a transdisciplinary team to ensure young adults are prepared for adulthood.
• Experience of working in a culture of change.
• Extensive teaching experience with young adults with complex special education needs.
• Experience of ensuring the objectives outlined in the service development plan are realised through a regular cycle of development planning, implementation, review and evaluation.
• Experience of leading, managing and supporting the development of colleagues through coaching or mentoring.

What we offer:

• Excellent CPD including a wide-range of in house and external training courses.
• As a growing organisation there is opportunity to progress your career.
• Competitive annual salary paid over 52 weeks.
• Annual staff recognition awards.
• Cycle to work scheme up to £5000.
• Season ticket loans.
• A wide range of wellness programmes including: virtual yoga & zumba classes, running club, art & cooking classes and learning programmes.
• Employee Assistance Programme, to help you balance your work, family, and personal life.
• Access to physiotherapy.
• On-site parking. 

The position will require regular travel to both college sites.

Role Closes: Sunday 31st January 2021

Applicants informed of outcome: W/C 1st February 2021

First stage interviews: Thursday 11th February 2021

Second Stage Interview: W/C 15th February 2021

Start date: As soon as possible.

To find out more about this position please find attached the recruitment pack entailing the role details. For an informal discussion regarding this exciting senior leadership role, please follow the link to our website. 

Ambitious about Autism is fully committed to equality of opportunity and diversity and we warmly welcome applications from all suitably-qualified candidates. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check.

MapAction

MapAction is a charity existing to provide mapping, geospatial and information management services to humanitarian emergencies. A leader in its field, MapAction has an inspirational team of highly skilled volunteers backed up by a specialised staff team to provide humanitarian emergency response, preparedness, early anticipation activities and the delivery of training services worldwide. The overall aim is to save lives and minimise suffering by ensuring that humanitarian aid is delivered as effectively and efficiently as possible, getting to where it is needed most, fast.

MapAction has a strong reputation for excellent service delivery and a collaborative approach. It is a technical partner of several United Nations and regional disaster management agencies, with ongoing funding from several humanitarian donor governments, trusts and foundations. With a team of creative, compassionate and committed people and a strong team spirit, we remain small enough that you will quickly come to know and respect what everyone contributes, as they will you. We pull together to do what is needed.

What will you do? 

This is a key role at the centre of the MapAction Operations Team which combines technical expertise in geospatial services with a hands on approach that is instrumental in the organisation's ability to deliver humanitarian effect. You will be involved in all aspects of MapAction’s operational activity, from emergency responses, both remote and deployed, through the planning and delivery of internal and external training, and supporting preparedness activity with partners globally. Having an excellent understanding of information management in humanitarian or development contexts and an extensive knowledge of practical applications of geospatial technologies will make you an excellent candidate for the role.

You will play an important role as the focal point for all geospatial products and services, acting in a position of leadership for the whole team. You will collaborate with internal and external stakeholders to set standards in the quality and utility of our products and services with an eye to future technological innovation and evolving our offer. You will need to be an experienced leader, able to work closely with a variety of technical experts in challenging, high pressure and time constrained situations. You will need experience in project and programme management, comfortable with uncertainty and able to manage relationships with multiple partners concurrently.

You will be the line manager for the Geospatial Analyst role, coordinating and cohering MapAction’s delivery of geospatial products and services. Alongside our volunteer team, you will work closely with the technical team, developing and implementing roadmaps for operationalising new and innovative geospatial tools and methods. 

Job satisfaction will come from working with committed and passionate staff and volunteers alike, all working towards common humanitarian outcomes. You will nurture excellent partnerships with external organisations in the humanitarian and geospatial sectors, updating and ensuring the relevance of  MapAction’s offer to national agencies and regional partners. 

The post holder will report to the Operations Director and sit within the Operations team.

Main Responsibilities: 

• Lead MapAction’s Geospatial offer to partners. The role requires a leader who is able draw on learning and experience to evolve our offer, understanding the needs of partners and working closely with the MapAction team to plan, deliver and evaluate the delivery of products and services across the three key areas of MapAction outputs: emergency response, training and preparedness activities

• Operationalise geospatial plans. The role requires an experienced and highly competent geospatial professional who can translate organisational strategies into workable operational plans, policies, and procedures 

• Line manage the Geospatial Analyst role 

• Act as the quality marker for all MapAction Geospatial activity and uphold standards 

• Lead in coordinating the data functions required across all Operation outputs, ensuring lessons are learned and problems are resolved via the data circle 

• Lead the coordination of the support base functions required in an emergency response, including developing or delivering Standard Operating Procedures (SOPs) or guidance as required, and ensuring appropriate quality assurances are developed and delivered 

• Lead on the development and use of MapAction’s online resources working with the volunteer team 

• Support the Operations Director in the preparation, deployment and management of emergency responses

• Support the Operations Director to maintain the volunteer team ensuring it is technically operationally ready at all times and act as a staff point of contact to the volunteer team on Geospatial issues

• Support the wider Operations team in the delivery of internal training events and external training exercises with input to training and simulation materials

• Work closely with the Technical team to operationalise tech projects and programmes

• Manage and strengthen relationships and collaboration with key partners and networks through attendance at key geospatial fora

• Manage projects and programmes as directed by the Operations Director

• Undertake risk assessments for low-medium threat environments

• Act as a staff focal point for the maintenance and improvement of MapAction Standard Operating Procedures (SOPs)

• Maintain expert knowledge of tools and systems to maintain and enhance organisational  knowledge management and lead in its operational utilisation across the team (SalesForce, wiki, team launchpad, Google Apps, MapAction website (Wordpress), MDR (CKAN)) 

• Manage organisational record keeping, utilising tools (salesforce) to deliver analytical insight 

• Maintain a watching brief of existing and emerging technologies, working closely with staff and volunteer teams to understand where these may be effectively used or adapted to MapAction’s work

• Work closely with the Head of MEAL to develop and collect appropriate metrics to measure the effectiveness of MapAction products and services 

• Deputise for the Operations Director when required

Key Competencies:

• Professional qualification in GIS

• Five years or more proven experience in a Geospatial profession

• Excellent interpersonal skills with the ability to coordinate with multiple stakeholders, build and maintain relationships 

• A proven leader and team player. Comfortable with working, leading, and getting the best from multiple small teams

• Demonstrable project management skills

• Experience of managing and developing personnel

• Comfortable with a fast moving environment and managing multiple demands on your time

• Commitment to working with volunteers 

• Ability to work to short deadlines and work within pressured environments

• Ability to deal with ambiguity and use judgement in challenging circumstances

• Strong commitment to MapAction’s mission and values

• Good IT skills and experience of Microsoft Office, google applications and electronic record keeping (Salesforce)

• Ability and willingness to travel, including being deployed at short notice 

 

Additional Information:

• Flexibility and willingness to work outside office hours including evening and weekends, including undertaking cover for the Operations Director as requested and attending monthly weekend training events. In particular, training events will be scheduled for a weekend, once a month and this post is expected to attend these events. Reasonable time off in lieu is available by agreement

• Must have the right to live and work in the UK. MapAction is unable to consider candidates who do not already hold appropriate permissions

• Required to work remotely initially and then to attend the MapAction offices by negotiation

• Note: this is an operational role in a small, highly specialised charity and an appreciation of, and affinity with the humanitarian purpose of the charity is essential, as well as a willingness to take up additional tasks outside of the normal role when needed

Equal Opportunities Policy:

MapAction is an Equal Opportunities employer. All employees have a personal responsibility to promote and support measures designed to create a working environment which is free from harassment or discrimination on the grounds of gender, marital status, family status, age, race, religion, disability, sexual orientation, membership of the Travellers community or HIV&AIDS status.

How to apply:

Please complete your application by submitting a CV and covering letter on Go Hire via our website. The closing date for applications is 31.01.2021. For further discussion regarding the content of this role, please call Chris Davies, Operations Director. MapAction reserves the right to close the application date early.

Start Network is made up of more than 50 aid agencies across five continents. Together, our aim is to transform humanitarian action. We're tackling what we believe are the biggest systemic problems that the sector faces. Problems including slow and reactive funding, centralised decision-making, and an aversion to change mean that people affected by crises around the world do not receive the best help fast enough, and needless suffering results. Our work focuses on three areas to change the system:

• Localisation: shifting power to those closest to the front line for more effective response

• New forms of financing: providing fast, early, and predictable funding to improve community resilience and preparedness

• Collective innovation: sharing expertise, insights and perspectives to shape a more effective humanitarian system

Start Network embraces diversity, promotes equality of opportunity and eliminates unlawful discrimination. We are an equal opportunities employer and treat every application on merit alone. We particularly welcome applications from disabled, black, indigenous and people of colour (BIPOC), and LGBT+ and non-binary candidates. We offer a guaranteed interview scheme for disabled applicants who meet our essential selection criteria. Our roles are open to discussion about flexible working. While our team is office based, home working is part of our culture. For part-time working and job-shares, please get in touch with us for a conversation about possibilities.

JOB PURPOSE

The key purpose of the role is to oversee and manage the risk and compliance team (part of Operations), ensuring adherence to regulations, including legal and donor compliance. You will provide a risk and compliance service to the senior management and wider team, including Hubs. Internally, you will hold responsibility for ensuring risk policies and processes are in line with our vision and values, as well as regulation. At a network level, you will work with colleagues to develop risk models and frameworks involving strategic, programmatic and operations risks. We are seeking someone who thinks innovatively and is not afraid to challenge the status quo.

PERSON PROFILE

Key Competencies

• Influence stakeholders to address difficult or complex issues by listening to diverse perspectives, finding common ground and avoiding criticism or complaint

• Generate and support implementation of ideas that have impact at organisational, network and/or humanitarian systems-level by promoting these ideas to relevant internal and external stakeholders

• Provide leadership by inspiring and unlocking motivation in others across the network to lead and hold them accountable for the results

• Create and promote a learning culture, authentically sharing own learning and supporting others to do the same at organisational, team and network level

• Bring in best practice from a range of external sources to drive innovation to advance our work, connecting with diverse stakeholders and perspectives outside the sector

• Identify opportunities and take calculated risks to capitalise on opportunities that further our purpose and mission without compromising our vision

Start Network Culture

• To carry out the responsibilities of the role in line with the Start Network Code of Conduct and with a commitment to safeguarding adults and children

• A commitment to the Start Network vision, principles, values and approach

• The Start Network team is an agile group of individuals who use their experience and skills across the network, so flexibility to work in and with different teams and functions is a part of our culture

OUR OFFER TO YOU

• Centrally located WeWork office with onsite drinks and snacks available free of charge

• Access to cultural talks, events, pop-up sales, and a place to meet and socialise after work

• Discounts at local cafes and restaurants in association with WeWork

• Flexible working with options to work from home and remotely some of the time

• Contributory pension

• Life assurance equivalent of three times your salary

• Family friendly policies, particularly maternity pay (21 weeks full pay)

• Training and development opportunities for individuals and cross-organisationally

• 25 days’ holiday, bank holidays plus 2 paid company days over the Christmas period

APPLICATION

We work with Applied,an online recruitment platform designed to allow teams to measure candidates on what actually matters. Rather than relying on CVs and cover letters, Applied allows you to demonstrate your skills and abilities through competency based questions which are blind-reviewed by our team to avoid personal bias.

Closing date: 31st January 2021

Any offer of employment is subject to relevant checks. Please refer to our privacy statement and candidate privacy notice regarding treatment of your data.

Harris Hill is pleased to be working with the Third Age Trust who support the U3A movement to find their new Head of Internal Services .Founded in 1982, U3A is a UK-wide movement of locally-run charities with interest groups that provide a wide range of opportunities for members who are no longer in full-time work to come together to learn for fun. Members explore new ideas, skills and activities together. There are 1,057 u3as with over 450,000 members across the country.

The new Head of Internal Services will report to the CEO and will work to embed the Trust upgrade and manage the organisational infrastructure services. The role will be responsible for bringing together finance, IT, premises, HR, data and security, and policies and procedures in one department. It will involve both strategic reasoning and operational management and be responsible for financial planning, compliance, risk management and governance processes.

Person Specification:

* Relevant experience in understanding and examining charity accounts OR a professional qualification in accountancy (CIMA, ACA, ACCA, CIPFA)
* Strong knowledge of the charity accounting SORP and charity governance
* Experience of providing financial information for fundraising bids, competitive tenders, and reports
* Ability to communicate complex financial and legal issues clearly to non-finance experts and develop effective financial management systems
* Relevant experience of managing the upgrade of IT infrastructure including web services
* Experience in overseeing data compliance
* Ability to think strategically and deliver against the charity's strategy
* Proven line management and staff development skills and human resources
* Proven experience of building strong staff teams including developing a shared vision where every team member counts
* Demonstrable excellent communication skills
* A proven track record of project management skills
* Experience of managing premises and operational office requirements

If you would like to understand more about this role and the organisation, please apply or contact Simon Bascombe at Harris Hill
Closing date for applications: 12 noon on Friday 18 December.

The post holder will work alongside the Director of National Development to lead and support the four teams who fundraise for and grow the impact of the organisation within National Development, as well as personally leading the growth of Major Donor partnerships. We are looking for a proven leader and manager with excellent interpersonal and relational skills, who has a track record of exceeding expectations and results.

The post-holder must understand how to inspire, challenge and motivate a range of high-level stakeholders to engage with the work of TLG, as well as being able to demonstrate significant leadership experience! They will be an excellent communicator – both written and verbal and will be excited to make a significant difference for struggling children through this varied and influential role. They will have a strong attention to detail as well as being able to focus on high level strategy and delivery. Ideally, they will have a range of fundraising, communications or advocacy experience or they will be able to demonstrate significant transferable skills.

The individual will be passionate about making as much of an impact as possible in order to support both the growth of TLG to be helping 10,000 struggling children a year by 2026 and about raising awareness of the issues children are facing in the UK today. As a rapidly growing charity, we are focused on becoming a household name in order to be able to make a substantial difference for struggling children across the country, and the applicant must be up for a challenge in a fast-paced environment! For the right applicant this will be an exciting opportunity to be part of a dynamic, pioneering team who spearhead the growth of the organisation.

We are looking for individuals who have a strong and vibrant Christian faith. As part of our commitment to safeguarding, the successful applicant will be required to undertake an enhanced disclosure via the DBS.

We would welcome applications from candidates from diverse backgrounds to enable us to better reflect the needs of the communities we serve.

Harris Hill is pleased to be working with the Third Age Trust who support the U3A movement to find their new Head of Internal Services .Founded in 1982, U3A is a UK-wide movement of locally-run charities with interest groups that provide a wide range of opportunities for members who are no longer in full-time work to come together to learn for fun. Members explore new ideas, skills and activities together. There are 1,057 u3as with over 450,000 members across the country.

The new Head of Internal Services will report to the CEO and will work to embed the Trust upgrade and manage the organisational infrastructure services. The role will be responsible for bringing together finance, IT, premises, HR, data and security, and policies and procedures in one department. It will involve both strategic reasoning and operational management and be responsible for financial planning, compliance, risk management and governance processes.

Person Specification:

* Relevant experience in understanding and examining charity accounts or a professional qualification in accountancy (CIMA, ACA, ACCA, CIPFA)
* Strong knowledge of the charity accounting SORP and charity governance
* Experience of providing financial information for fundraising bids, competitive tenders, and reports
* Ability to communicate complex financial and legal issues clearly to non-finance experts and develop effective financial management systems
* Relevant experience of managing the upgrade of IT infrastructure including web services
* Experience in overseeing data compliance
* Ability to think strategically and deliver against the charity's strategy
* Proven line management and staff development skills and human resources
* Proven experience of building strong staff teams including developing a shared vision where every team member counts
* Demonstrable excellent communication skills
* A proven track record of project management skills
* Experience of managing premises and operational office requirements

If you would like to understand more about this role and the organisation, please apply or contact Simon Bascombe at Harris Hill

Closing date for applications: 12 noon on Friday 18 December.

Deputy CEO & Head of Programmes 

We are looking for an energetic, positive and ambitious person with an established track record. Someone who is absolutely committed to our mission and values and  excited by the opportunity to grow the charity with us in our Senior Management Team.

About you: An experienced leader, bringing excellent interpersonal, project management, and line management skills, and able to motivate your team to deliver high quality projects and engagement. Innovative, authentic, adaptable and action orientated. you have excellent communication skills and an ability to build strong relationships across a complex range of stakeholders. Most importantly, you agree with and live our values, have personal integrity and an absolute commitment to diversity, and anti-oppressive practice, in particular anti-racism.

• you have a high level of knowledge and understanding about diversity and can demonstrate how you work to eradicate oppression throughout your career

• you have excellent interpersonal skills, calm under pressure, and have a high level of social and emotional intelligence. You are empathic, fair and kind, and can relate and connect with people from a wide range of backgrounds and experiences

• you are ambitious, and you thrive working in fast paced environments, getting stuck in, solving problems and you love to work in a place where you can influence growth and innovation

• you will relish the challenge and autonomy this role presents, and in getting involved with all aspects of a young charity, by putting processes, manuals and systems in place to support our growth

• you really understand coproduction, collaborative working, and are excited to work alongside young people and our staff team, sharing decisions and budgets 

• you are passionate about social justice, opening opportunities for young people and ‘going the extra mile’ to demonstrate that you care to young people and to those in our team

More information can be found in the applicant pack.

How to Apply: Please send a CV and letter (2 sides of A4 maximum) outlining why you would like to apply for the role at Peer Power, demonstrating how you meet each of the essential criteria and personal qualities on the role description – this will be used for shortlisting.  If you meet any of the desirable criteria, please also indicate this too. 

Important: Please indicate in your application the date at which you are available to start work, (subject to references and employment checks) 

The deadline for applications is Monday 18th January 2021 at 12pm Noon.

Head of Multiple Disadvantage

Salary: £44,786
Responsible to: BVSC Director
Location: BVSC, 138 Digbeth, Birmingham, B5 6DR
Hours of work: 35 per week
Duration: Fixed Contract until June 2022 (with potential for extension)

We are looking for a skilled professional who is ready to take the lead as Head of Multiple Disadvantage. As Head of Multiple Disadvantage you will be a critical member of our senior management team, joining a team of active changemakers.

You will be playing a pivotal role in informing the way Birmingham works with people experiencing multiple disadvantage.

Birmingham Changing Futures Together are committed to working with experts by experience in order to transform the way services are commissioned, and make service delivery more effective. As Head of Multiple Disadvantage, you will be confident in your ability to work alongside a diverse and vibrant range of people with a range or experiences and backgrounds.

In this role, you will be leading in the delivery of the business and systems change action plan, as well as the rebuilding process following the Covid crisis. You will be expertly line managing your team, encouraging development and well-being.

As Head of Multiple Disadvantage, you will use your financial skills to directly manage budgets and provide strategic oversight for delegated budgets, as well as ensuring that quarterly outcomes are met.

As Head of Multiple Disadvantage, you will play a pivotal role in engaging with local, regional, and national stakeholders. As part of the National Fulfilling Lives programme, you will be a sector leader, active in advocating for systems change, working towards achieving the local and national programme outcomes.

We are looking for candidates that can demonstrate the following BVSC organisational values:

Commitment: Making a positive difference through passion, innovation and social action.

Collaboration: Connecting people and organisations to work together to improve lives.

Inclusion: Empowering and involving everyone in creating a fair and equitable Birmingham.

Integrity: Building trust through delivering excellent outcomes.

Closing date Wednesday 20th January 2020 at 10am

Interviews will be conducted Via Zoom

Leap Confronting Conflict is looking for an IT and Database Senior Officer to provide our growing charity with ICT infrastructure support. This role is essential to the success of the organisation; primarily through excellent  provision of a broad range of internal IT support and expertise, also through the involvement in a variety of system change projects that work to improve our efficiencies and the digitisation of our operations and delivery.

Leap has recently invested in a Salesforce redevelopment project and this will be an opportunity to co-ordinate the implementation of training and new process development in this area.

This role will also manage relationships with a range of external consultants and suppliers, and as part of the Finance and Resources team providing organisation wide support.

This is a permanent part time role of 21 hours per week and will be managed by Leap’s Director of Finance and resources. We are keen to encourage flexible working of these hours across the week, specifically to enable provision of daily IT support.

IT Operations Manager

Find your place with us and help change lives.

Hft is a national charity and a leading force in supporting people with learning disabilities and their families. A truly nationwide organisation, we support over 2,500 people through innovative, person-centred services with a strong focus on promoting independence.

We have an exciting opportunity for an individual to join our IT Department in Bristol.

The ICT Operations Manager will Lead and manage the ICT Operations function, including the Service Desk, taking responsibility for the day to day operation and support to staff of Hft’ ICT services. They will be responsible for the effective provisioning, installation, upgrade, configuration, operation, administration and maintenance of Hft Infrastructure Network & Databases. Ensuring a high level of performance, security and reliability in a Microsoft Windows, Hyper-V virtualised environment.

The ICT Operations Manager will ensure the provision of expert technical advice to maximise the efficient and effective use of ICT Services across Hft. Under the direction of the Director of IT they will ensure the ICT operations team members have the required knowledge and skills to effectively support and develop Hft ICT systems

Salary: £42,306
Hours: Full Time, Permanent
Location: Working from home will be part of the role along with possible travel to Hft sites
 

What we Offer

Access to the Hft Plus benefits package, which includes a great number of discounts and rewards across shops, restaurants, gym membership and days out; but also, an Employee Assistance Programme, with telephone and face-to-face support options. Access to award winning training and development – Hft is one of only four charities to have achieved the Skills for Care ‘Centre of Excellence’ provider status. Annual staff award scheme – The Fusion Awards, and peer recognition through our GEM awards programme. 20 days holiday (plus 8 bank holidays). A contributory pension scheme & life assurance.

You will have experience managing a team of skilled IT staff providing key infrastructure and systems support to a large organisation.

You will have:

• Up to date knowledge of technology, hardware and software developments. Including Cisco switches, routers, VLAN, SAN, firewall
• Database administration, design and development (SQL Server 2005/2008/2012 including Reporting Services)
• Experience of designing and implementing network architectures (Active Directory, DNS, DHCP, IPv4 / IPv6, VPN)
• Windows Server 2008R2/2012 /2016 environments
• Microsoft Exchange 2010/2013
• Microsoft Azure
• Microsoft Data Protection Manager
• Virtual Desktop Infrastructure
• Data security – backups, protection, defence against Malware/Ransomware
• Ability to acquire knowledge of new computer systems very rapidly
• Committed to learn and take personal responsibility for your own learning and development

The following are desirable but not essential:

• Client and server scripting experience (HTML, CSS, JavaScript, Vbs, Powershell etc)

Closing date: Monday 1st February 2021

STRICTLY NO AGENCIES PLEASE.

You may have experience or an interest in the following: IT Manager, Escalations Manager, Senior IT Support Engineer, ITIL, Incident Manager, Helpdesk Manager, IT Operations Manager, Third Sector, Charity, Not for Profit, NFP etc.

A large, leading housing association with a dynamic and growing IT team is hiring for a 3rd Line Support. You will be providing end user 3rd line technical support and be an active escalation point for 1st and 2nd line engineers.

About the role

• You will work with the Service Desk Manager and the Infrastructure Team to ensure the delivery of day to day support to the business' users, covering:
• servers
• network
• applications
• desktops
• laptops
• telephony
• mobile devices
• On a rota basis, routine daily checks and maintenance and act as 3rd line escalation point of contact in resolving user and technical issues
• Proactively undertake day to day delivery of Infrastructure Service Desk Operations
• hands on support to users
• back end troubleshooting of servers and network
• front end support (thin clients, PCs, laptops, smart phones, and tablets; VOIP telepony, MFDs; and applications)
• Respond to 3rd line tickets on the Service Desk
• Contribute to the maintenance and documentation of the infrastructure estate: records of builds, hardware, licences, systems configurations, change requests, systems, and processes
• Change management of the infrastructure estate
• Infrastructure project work and continuous improvement activites
• Manage relationships with third parties and suppliers

What do you need to apply?

• Extensive experience of working in Service desk environments - 1st - 3rd line, using an ITIL service desk ticketing systems
• Support and administration of Microsoft Windows 2012, including Active Directory administration and Group Policy management, systems imaging and deployment
• Experience of troubleshooting networking protocols and technologies such as TCP/IP, DNS, DHCP, routing and vLANs
• Support and administration of virtualised environments and VDI - Citrix Xendesktop
• Experience of supporting productivity suites: Microsoft Exchange Online and Microsoft Office 365
• Extensive experience in support and administration of VOIP systems
• Support, administration and management of Microsoft SCCM
• Good Knowledge of backup systems
• Remote access tools knowledge
• 4^th line duties
• MSCE or higher

Are you an experienced AV engineer looking for your next challenge?

Are you interested in working for a progressive and constantly evolving organisation?

Are you also looking to gain IT experience and support our users in a Windows and Office 365 environment?

We’re looking for an AV engineer to help us deliver great events for paying guests at the RSA House, and for our own staff.  We want people who are keen to work with hybrid events and who can give the best experience for in-person and remote visitors, in the pre-sales and planning stages, and by supporting the event itself.  When you’re not doing events work, you will be working in the IT team, supporting the RSA staff with IT Helpdesk requests.

To find out more about this role, please visit our website.

About Us

We are the RSA.  The royal society for arts, manufactures and commerce.  We’re committed to a future that works for everyone, a future where we all can participate in its creation. With over 250 years of heritage in making significant social impact, we bring together, our rigorous research, proven change process, influential ideas platforms and our global community of over 30,000 problem solvers united in a desire to deliver solutions for lasting change.

We invite you to be part of this change. Join our community. Together, we’ll unite people and ideas to resolve the challenges of our time.

We offer great benefits, including 29 days holiday (plus bank holidays), additional wellbeing allowance, free fellowship throughout employment and lots more!

Apply

In order to apply, please click ‘apply for this job’ on the recruitment page of the RSA website and submit your CV. You will also be required to answer a series of questions. You do not need to submit a cover letter.

We cannot accept applications via email. All applications will receive an automated response.

The closing date for receipt of applications is 9am, 29 January 2021. Screening calls are expected to take place from 1 February and interviews will be in the week commencing 8 February. A second interview will follow in the week commencing 16 February if you are successful in these initial stages, to be arranged on a 1:1 basis.

Please note that we cannot accept late, incomplete applications, and we can only consider candidates who apply through the online application process.