Customer Relations Advisor

Base (Negotiable)

£18,408 - £19,539 per annum (pro-rata for part-time)

Part-Time/Full Time considered, Permanent.

Field Studies Council is one of the UK’s leading providers of outdoor environmental education. This is an exciting opportunity to join the Field Studies Council (FSC).

We now have exciting opportunities for Customer Relations Advisors who will Support the Sales & Marketing team to effectively manage enquiries for group reservations for FSC centres

From initial enquiry to deposit payment, you will support customers with relevant and accurate information about our products and facilities and follow up to close sales. You will be effectively managing FSC centre bookings to ensure a strong relationship is built up with customers, to include:

• Effectively managing communication with customers by email and telephone including timely follow-up to enquiries
• Ensuring that all customer enquiry and reservation information is updated on the sales database

To be successful in this key role you will have Minimum of five GCSEs or equivalent, to include English and Maths, or appropriate vocational experience, Experience working in an administrative and/or customer service/sales role, Experience of dealing with customers via telephone and email as well as experience of using Customer Relationship Management (CRM) systems and databases.

Excellent oral and written communication skills, with the ability to communicate appropriately and effectively with others are a must with a professional, confident and polite telephone manner. We’re looking for people with the ability to work unsupervised and as part of a team, adhering to strict deadlines and accepting responsibility for your own performance.

As an Investors in People charity, we realise that to achieve our vision we need diverse teams of staff who have a wide range of skills, a real passion for the work of the charity and a pride in their role within it. No matter what role you perform at the FSC, everyone can make a difference and every role is vital to delivering our mission and vision…if this inspires you, we would love to hear from you.

Closing Date: 25th January 2021

Interview Date: 1st and 2nd February 2021

We’re looking for someone who can help us to develop useful and compelling resources for use by Community Sponsorship Groups at all stages of their journey in resettling refugees.  You’ll be managing the training website for Reset, updating or creating resources.  You’ll commission new materials, helping us to move away from only written materials  and help us to make use of technology available to help us to advise Community Sponsorship Groups, Lead Sponsors and Local Authorities.

You won’t need to be an expert in Community Sponsorship, but you must have demonstrable experience of creating content that explains sometimes complex information to a range of audiences. 

You’ll be overseeing a review of our training website, making recommendation for improved user journey and experience. 

You’ll assist the wider Reset Training team in creating materials for delivery in training, and work with stakeholders from a range of organisations to gather information for sharing with groups.  You’ll work with Community Sponsorship Groups and the families they support to ensure best practice is recorded and shared across the Community Sponsorship network.

For more details on this role, please download the Job Decription and Person Specification. 

The Diocese of Southwark is seeking an experienced Finance Director to support the work of one of the largest, and most diverse dioceses in the Church of England. It serves a growing population and is seeking to grow God’s Kingdom, across South London and some of East Surrey, covering some 15 local planning authorities. Founded in 1905, it forms part of the Province of Canterbury in England and is part of the wider Church of England, and in turn part of the worldwide Anglican Communion. The Diocese is a Christian presence across the diocese and seeks to build and share the Christian faith through nearly 300 parishes, for which it is also Custodian Trustee. The Diocese works in partnership with the parishes and is also committed to investing in its parishes to encourage growth. Clergy, congregations, schools and chaplaincies all play significant roles in its work and it has a particular concern for those most in need.

Reporting directly to the Diocesan Secretary and a member of the senior management team, we are looking for an experienced Financial Director, ideally with an interest or background in church and charity finances. This role has arisen following a retirement announcement. One major requirement for this role will be continuously building financial resilience and contributing to the ongoing shaping of investment and reserves policies post Covid, and the review and implementation of a new finance system in the next few years. The Director of Finance and Financial Investments will lead the Finance Department of the Diocese, which is both an internal function and is also outwardly focused. This therefore includes proactive management of financial assets, and also collaborative team working with senior clergy and other teams and includes provision of specialist advice to Parishes and Deaneries. You will work closely with the Diocesan Secretary with whom you will regularly present to and brief trustees and enable the Diocesan administration to deliver its objectives in line with the vision, values, and aims of the Diocese.

This is an important role for the right person with the following attributes to take a significant part in the work of the Diocese. We are looking for someone who enjoys working collaboratively:

• To lead the Finance Department of the Diocese, which provides full financial and accounting services
• To support and contribute to Diocesan financial asset investment strategy that will enhance the assets of the Diocese to enable it to support mission and ministry
• To identify and implement a new financial accounting system (by 2025)
• To be a key member of the Senior Management Team (SMT), under the guidance and leadership of the Diocesan Secretary

We would love to hear from you if you:

• Are a qualified member of a recognised accountancy professional body
• Have knowledge of charitable accounting regulations (SORPs)
• Have experience in compliance, governance and internal control
• Have experience of leading and managing a finance function including staff management
• Are Capable of ensuring that IT systems, both financial and those related to other data and processes, are used to their maximum benefit
• Have a strong commitment to the culture and ethos of the Church of England

Please apply by visiting the Thewlis Graham website, by clicking to apply, and following the instructions in the candidate brief quoting reference U0102. The closing date is 5pm on 27 January 2021.

For a confidential conversation with Sarah Thewlis or for any other information please follow instructions on the Thewlis Graham website.

SOS Children's Villages UK is going through an exciting period of growth, as part of which we are strengthening our corporate partnerships team.

Reporting to the Head of Corporate Partnerships, you will help grow SOS Children’s Villages UK’s income from companies through a range of mechanisms including employee fundraising, Charity of the Year, cause-related marketing and strategic partnerships.

The SOS Children's Villages UK offices are in Cambridge but this role can be largely home-based with travel to Cambridge, London and partners as required. Everyone is currently working from home as per government guidelines.

Please see the attached job description for further information about our Corporate Partnerships Officer role, how to apply and employee benefits (including a generous holiday entitlement, a contributory pension scheme and a Training & Development Policy) 

Applicants must be UK based (as must be able to travel reguarly if required as mentioned above), have the right to work in the UK and be able to produce the relevant valid documentation.

We will be unable to consider applications that do not have a cover letter.

Assistant Management Accountant

Part time, permanent post – 18.5 hours per week

Based in Reading

Salary in the range £25,773 - £31,499 pro rata per annum (£12,887 - £15,750 per annum actual) 

PACT is one of the UK’s leading independent adoption charities, rated Outstanding by Ofsted, placing children with secure and loving families and supporting them with specialist therapeutic support.

PACT also runs inspirational community projects supporting vulnerable children and adults facing a range of issues including domestic abuse, homelessness and debt.

The Assistant Management Accountant will assist the Head of Finance with the effective operational control of the charity’s finances.  This is a new role and provides the opportunity for someone to join us at an exciting time of growth and development.

The postholder will be responsible for the day to day control of the charity’s financial processes and for monitoring project budgets, as well as supporting the Head of Finance with monthly payroll and the preparation of monthly and end of year accounts. 

We are looking for someone with knowledge of charity and company financial legislation and previous experience in the management and use of computerised accounting systems (Access Dimensions or Sage is preferred), with a recognised accountancy qualification (e.g. fully or part qualified ACCA/CIMA) or significant relevant experience.

You will be a strong team player and communicator, with the ability to present financial matters to non-financial managers.  Excellent organisational skills with the ability to work to deadlines and demonstrate effective time management is also important.

Interested? If you would like to join an inspirational organisation where you can make a real difference to children and families, further information and how to apply are available on our website.

Closing date: 5pm, Wednesday 27th January 2021

Interview date: Friday 5th February 2021

Please note that we may close this advertisement early if we receive a high volume of suitable applications.

We look forward to hearing from you!

PACT is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults therefore please note our recruitment procedure includes DBS checks and overseas checks (where applicable). Please note prospective employees will need to evidence they have the relevant permission to work in the UK. No agencies please.

We are looking for a self motivated and organised Administrator helping to provide a professional service to Life Centre clients and staff, working primarily in the Crawley area. 

Possessing excellent IT and organisational skills, you will be responsible for the smooth running of our Client support, taking care of not just clients but all administration that comes with that. The successful applicant will need to have good organisational/people skills and the ability to multi-task.

Life Centre is a Christian Charity providing counselling services to survivors of rape and sexual abuse.

Senior Data Integration Engineer

Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia.

Senior Data Integration Engineer Responsibilities:

The Senior Data Integration Engineer will take ownership of and evolve The Society’s data integration strategy, and lead the development, implementation and support of all core data integration work. Responsible for ensuring our ETL framework, planned for development this year, is robust, and individual data pipelines and integrations developed and implemented in a timely manner. This role is central to our organisation’s data capability and the advancement of the Society’s overarching Data Strategy.

Collaborating closely with other Data Department colleagues, business teams and external suppliers, this role is both a key gatekeeper as well as lead implementor of The Society’s data integration capabilities.

Initially working on a long term project to migrate our legacy ETL feeds to the Microsoft Azure Data Factory platform; this role will ensure our core systems such as CRMs, finance, HR, and data warehouse, as well as other peripheral systems and external suppliers, are kept in sync with resilient and timely data pipelines.

Senior Data Integration Engineer Requirements:

You will have extensive experience of designing and implementing useable, flexible and robust ETL frameworks. Encompassing the movement of data between internal and external systems, error handling and reporting, provisioning for data stewardship, scheduling, and change controls.

You will be experienced in using leading ETL tools (with at least working knowledge of Azure Data Factory) to integrate a variety of source and target systems using various formats including Salesforce, SQL Server, APIs, JSON, csv. As well as advanced SQL skills, you will also have skills in languages compatible with Data Factory such as .NET and/or python.

You will have experience of managing technical changes in a complex environment. You know how to balance speed of delivery against stability and supportability of solutions. You can develop, practice and enforce rigorous change control processes, robust testing procedures as well as planning for live rollouts and backouts. Working knowledge of change control tools such as GIT or Azure Dev Ops will be advantageous to the role.

About Alzheimer’s Society:

Alzheimer’s Society embraces diversity, inclusion and accessibility for all of our people. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do.

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.

Position: Senior Data Integration Engineer
Location: Home Worker - England and Wales
Contract type: Permanent, Full Time
Hours: 35 per week including approximately one week in four providing evening and weekend cover as part of Supervisor team rota
Salary: £41,585 - £46,725 actual per annum (depending on skills and experience) (+ London allowance of £3,600 if applicable)

Closing date: 02 February 2021
Interview date: W/C 08 February 2021

We are now looking to recruit some new trustees, and welcome applications from individuals who are interested in being part of a committed and passionate organisation with a track record for pragmatic support and innovative campaigning. You would be joining a supportive and passionate board made up of women with a wide range of experiences, from front line work at other charities, business leaders and economists, and women with lived experience of community organising, activism and the criminal justice system.

Trustees are not involved in the day to day running of a charity. Instead, the Board of Trustees at WIP work together to oversee all the charity’s decisions, set direction and priorities for WIP’s work, review and approve the budget and offer support to the charity’s senior staff team. Overall, this means supporting Women in Prison to achieve its strategic aims, improve its outcomes, and supporting the staff team to be able to succeed in their mission.

It does not matter if individuals have ever sat on a trustee board previously, or do not have management level professional experience. We welcome individuals from a broad range of backgrounds and experiences and are interested in applicants who have a range of skills. We welcome applications from women with direct experience of the Criminal Justice System, either through work, their communities or personal experience. We are particularly interested in hearing from Black, Asian and minoritised women, who are under-represented in positions of leadership and trustees in the charity sector. Women only need apply, as per Schedule 9, Part 1 of the Equality Act 2010.

To apply head to our website, please download and read the Trustee Recruitment Pack, please send a letter outlining the reasons for your interest in Women in Prison and in the role of trustee to Jo Ryan, Chair of Trustees.

Role purpose:

This is an exciting time at ShelterBox. We have ambitious targets of sheltering more and more families after disaster each year. A key enabler to achieving this strategic objective is a sustainable funding mix, including institutional (government) grants and contracts.

The Grants Manager is a new post that will deliver grant management for institutionally funded projects and programmes. The role will also be responsible for developing our organisational capacity to manage restricted grants more broadly, in coordination with other stakeholders from across the Global organisation. It is an exciting opportunity to be at the forefront of the organisation’s drive to scale up the delivery of its mission through institutional partnerships.

Who are we looking for?

ShelterBox is seeking an experienced, delivery focused, practical and proactive individual with a strong understanding of all aspects of institutional grants management and compliance. The role requires an ability to build strong relationships, negotiate, influence, and inform colleagues across the organisation in order to strengthen our ability to manage grants including institutional. You will need to be comfortable creating and developing the systems, processes and tools required for success, rather than working within a mature existing framework.

Main role and responsibilities to include:

• Accountable for delivering a portfolio of institutionally funded projects on time, to budget and to a standard commensurate with donor compliance requirements.
   
• In coordination with Head of Responses, Finance and Programme Funding Manager, lead on the development and continual improvement of grant management and reporting systems, processes, guidance, and tools for ShelterBox restricted projects.
   
• Foster donor relationships and ensure strong representation of ShelterBox and its impact globally.

Duties will include but not be limited to:

• Support the development of concept notes and proposals, coordinating across directorates and with Affiliates, to ensure the production of high-quality proposals that are reflective of ShelterBox’s strategic aims, purpose and meets the operational needs.

• Coordinate with Operational teams, Programme Funding Manager, Finance and support functions throughout the grant cycle to ensure appropriate set up of new grants, ongoing reporting and close out of grants.

• Liaise with Operational teams, Finance, MEAL (Monitoring Evaluation and Learning) and support functions to ensure the delivery of timely and accurate donor submissions including financial and narrative reports, budgets, workplans, forecasts, and responses to ad hoc requests.

• In conjunction with Operational teams, Finance, MEAL and support functions, review and approve reports, budgets and workplans from partners to ensure that donor requirements are being met, and adequate explanations are obtained for variances.

• Provide technical direction and support to ShelterBox staff and partners on grant management and reporting systems, and on donor compliance.

• Work with relevant teams within ShelterBox to plan and conduct monitoring of partners.

• Build and foster relationships with institutional organisations to support the development of fundable opportunities that enable the delivery of ShelterBox goals.

• Provide ShelterBox management with regular analysis of the project progress and burn rate.

• Ensure that the ShelterBox Grant Policy and Procedure are followed in terms of ensuring due diligence on prospective partners is undertaken to the standards required by donors, and work with desk managers to ensure a risk-based approach to managing partners is applied.

• Help build a culture of continual improvement by ensuring that knowledge and learning from projects is embedded in future ShelterBox response design.

• Keep within the charity’s aims and objectives, strategic plans and values.

This is an exciting time for Citizens Advice services in Buckinghamshire. The charities Citizens Advice Aylesbury Vale, Citizens Advice Chiltern and Citizens Advice High Wycombe District are merging to become Citizens Advice Bucks. Like the constituent organisations that will form it have done for many years, this new charity will provide independent and impartial advice on debt, benefits, housing, employment and family issues that will help people get their lives back on track, as well as using on the ground knowledge to improve local and national social policy.

While the merger was planned long before the COVID 19 crisis, this newly formed, larger organisation will be better placed to meet the increasing demand for our services. It also matches the geography of one of our primary funders, the newly formed unity authority, Buckinghamshire Council, which will allow us to build strong working relationships at county level.

Each of the constituent charities have considerable areas of strength, providing services that respond to the need in their local communities. Citizens Advice Bucks must maintain these strengths and the local focus of services, whilst also ensuring the same high quality, availability and consistency of services across the county, and developing a strong, shared internal culture across the new charity.

We believe that in these times more people than ever will need money advice – and we need someone to help us grow this service; to meet the exacting requirements of contracts that we have in this area; and to support and develop our staff and volunteers as we change to meet the demands placed on us. 

We are looking for a Money Advice Manager to join the team

Key details

Organisation: Citizens Advice Bucks

Job Title: Money Advice Manager

Salary : £35 000 per annum

Length of contract and hours: 12 months FTC, Full time

Location: Buckinghamshire

Key responsibilities  

• You will be the manager of the new Bucks Money Advice Service (BMAS), including debt advice and financial capability services, ensuring services are managed, monitored, evaluated, and developed effectively and efficiently.
• You will ensure BMAS delivers a high-quality money advice service throughout Buckinghamshire
• You will work alongside the Chair of the Financial Insecurity Partnership, leading the Citizens Advice Bucks  research, campaigns and advocacy work related to financial insecurity and debt issues, making the case for policy, practice and systemic change to policy makers and creditors.
• You will also be responsible for maintaining good relationships with funders of money advice and financial capability services, ensuring reports are delivered, and for assisting with the development of new income streams for these services, in close liaison with the Head of Development & Communications.

The successful candidate will have

• Proven ability to manage effective services, preferably in the money advice sector.
• Proven ability to plan, manage and report on projects and budgets (including to funders) and contribute to decisions on the allocation of resources.
• Proven ability to develop and sustain effective partnerships.
•  An understanding of quality standards preferably within the money advice sector, and the ability to ensure that these standards are met.
•  Excellent understanding of debt and financial insecurity issues and effective interventions to alleviate them.
• Proven ability to communicate effectively verbally and in writing and use IT systems for the provision of advice, research and campaign services.
•  Proven ability to manage people including the ability to recruit, develop and motivate staff and volunteers.
• Proven ability to monitor and maintain casework systems and procedures, service delivery against agreed targets and analyse and interpret complex information produce and present reports verbally and in writing.

We encourage applicants who are from underrepresented groups with protected characteristics, as we value having a diverse pool of applicants to find the best candidate.

Closing date for applications: 9:00 am, Monday 25th January 2021

Sales Team Leader

Base (Negotiable)

£24,083 - £27,484 per annum

Full Time, Permanent

Field Studies Council is one of the UK’s leading providers of outdoor environmental education. This is an exciting opportunity to join us.

We now have an exciting opportunity for a Sales Team Leader to effectively manage booking sales for FSC; providing a high level of customer service in order to meet customers’ needs to ensure the customer returns to FSC year on year.

The successful applicant will lead and manage their designated customer service team to ensure excellent customer service, financial management, communication and information flow for internal and external customers. You will also manage the relevant database and systems, to provide critical support to the learning location teams; administering the invoicing and accounts system, and responding to enquiries from both staff and customers. 

You will possess a minimum of 5 GCSEs or equivalent, to include English and Maths, or appropriate vocational experience, a minimum of NVQ level 2 in Business Administration or equivalent. We’re looking for someone with 5 years+ relevant experience of working in a senior administrative or sales role, as well as 2 years+ experience of successfully managing staff to achieve high results and

experience of leading customer focussed service delivery.

Excellent communication skills, both orally and in writing are key to this position, with the ability to communicate effectively with a wide variety of audiences at all levels, including whilst working from a remote location and a positive and passionate attitude towards your work.

As an Investors in People charity, we realise that to achieve our vision we need diverse teams of staff who have a wide range of skills, a real passion for the work of the charity and a pride in their role within it. No matter what role you perform at the FSC, everyone can make a difference and every role is vital to delivering our mission and vision…if this inspires you, we would love to hear from you.

We want to create a world where everyone feels connected to the environment, so that they can enjoy the benefits it gives and makes choices that help protect it – especially now when our planet is facing issues such as climate change and loss of biodiversity.

Closing Date: Wednesday 3rd February 2021

Interviews to be held on 11th and 12th February 2021

About us
Since the coronavirus outbreak began, our society has pulled together to achieve extraordinary things. Thousands of people sleeping rough have been temporarily housed in a matter of weeks, and many more were prevented from becoming homeless due to emergency changes to legislation.

As we begin to emerge from the series of lockdowns, we now stand at a crossroads: we can build on the incredible progress that has been made by helping everyone move into a secure and permanent home; or we risk seeing thousands of people being forced into homelessness.

We are recruiting for a Volunteering Partner – Development to join our expanding Volunteering Team, to work alongside our inspirational volunteers and to bring an end to homelessness in Great Britain.

About the role

This role can be based at any of our 11 offices (Croydon, Central London, Brent, Oxford, Coventry, Birmingham, Rotherham, Liverpool or Newcastle, South Wales and Edinburgh) but must be able to travel to our Head Office in London occasionally.

As our Volunteering Partner - Development you will join our innovative, dynamic and creative central Volunteering Team.  For the past few years, we’ve been working hard to transform the volunteer journey and experience at Crisis and have made significant progress.  New materials, new processes and a more digital approach are all being embedded and you will be part of ensuring that all of our volunteers have a brilliant experience with Crisis. 

This role has a focus on new and effective marketing approaches to ensure we reach those volunteers who have an ambition to end homelessness.  It’s also pivotal in the use of our Learning Management System for volunteers and ensuring that volunteers commit to an engaging and effective learning experience. However, you will not be alone, and you will need to work in a collaborative and positive way with our Volunteer Coordinators, Marketing and Data and Technology teams whose energy and expertise is vital to the delivery of effective volunteering support.  

About you
We are looking for someone who is able to work on multiple projects at once, has excellent organisation skills, and outstanding written and verbal communication. You will need the confidence and creativity to develop new ideas and approaches and the ability to build support for them and ensure their delivery.  
We want someone to make this role their own.  The remit is broad, the space for creativity and risk taking is generous and this team is ambitious about being sector leading in the way we work with our volunteers. 

Benefits
As a member of the team you will have access to a wide range of employee benefits including:
· Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
· Mandatory pension scheme, with an employer contribution of 8.5%
· 25 days’ annual leave which increases with service to 28 days

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

How to Apply 
If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.
If you need to request an application in an alternative format, please contact the Recruitment Team, contact details can be found on our website.
Closing date: Sunday 31st January 2021 (at 23:59)
Interviews will be held on Friday 5th February 2021
We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.

Database Officer

Part time, permanent position 

15 hours per week (over 2 days or 4 half-days)

Based in Reading

Pro rata salary in the range £9,002 - £11,002 pa (Full time equivalent salary range £22,204 – £27,138 pa)

Having regard to the nature and context of the work, there is a genuine occupational requirement permitted under the Equality Act 2010 that this post is only available to women.

PACT currently has 2 community projects, Alana House Women’s community project and Bounce Back 4 Kids.  Alana House is a women specific support project supporting vulnerable women with complex needs and those at risk of offending to help them make changes in their lives and Bounce Back 4 Kids is a support programme for children and families affected by domestic abuse.

PACT’s communities work aims to empower beneficiaries to take control of their lives by identifying the underlying issues related to their problems and facilitating a positive plan of approach to address these issues and work towards improving personal circumstances and outcomes. 

The Database Officer will be responsible for maintaining the Lamplight database and any other information systems used to ensure accurate and relevant information is captured effectively, supporting the Communities Team as required. The postholder will be responsible for inputting, processing and analysing data in Lamplight and Microsoft Excel to produce accurate regular and ad-hoc reports for both Alana House and BB4K, as well as providing data as required for other PACT departments. 

We are looking for someone with previous database and/or data capture administration experience in a team setting, with experience in analysing data, interpreting reports and identifying trends.  You will have excellent skills in creating and formulating spreadsheets and a thorough knowledge of Outlook and Word.  Knowledge of the Lamplight database system would be an advantage.

To succeed in this role, you will need to be resourceful and have the ability to work in a team environment and independently when required.  With a keen eye for accuracy and detail you should be well organised, able to cope with pressure at times, and be able to demonstrate empathy with vulnerable people.

Interested? If you would like to join an inspirational organisation where you can make a real difference to children and families, further information and how to apply are avaiable on our website.

Closing date:  noon, Wednesday 10th February 2021

Interviews: Tuesday 23rd February 2021

Please note that we may close this advertisement early if we receive a high volume of suitable applications.

We look forward to hearing from you!

PACT is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults therefore please note our recruitment procedure includes DBS checks and overseas checks (where applicable). Please note prospective employees will need to evidence they have the relevant permission to work in the UK.

No agencies please

LawWorks (the Solicitors Pro Bono Group) is a charity which enables access to justice by encouraging and supporting legal pro bono in England and Wales. We work primarily with solicitors, law schools and law students, and other legal and non-legal volunteers and organisations.

Project Officer (Legal Advice and Technology) - 6 months (full or part-time)

£26,000 (annual full-time equivalent)

This is an opportunity to work with charities and not-for-profit organisations in utilising software to help people to access free legal support.

The software helps staff and volunteers to identify a legal issue, and collects relevant information available electronically for a lawyer or legal adviser. The tool was initially piloted by a charity called The Jeanie Project and developed and supported by Kim Technologies.

You will be working directly with charities and other organisations, supporting their staff and volunteers in making best use of the toll and tailoring it to best support the users (full training will be provided). We are looking for someone with good interpersonal skills and an interest and ability in using web-based systems (programming skills are not required).

Funding has been received from the National Lottery Community Fund for this six-month project role. Unfortunately, it is not possible to commit to a longer contract, but further funding will be sought.

LawWorks is currently recruiting to a new role of Head of Digital Platforms and Projects, to oversee and line manage this and other digital and online projects supported by LawWorks.

Essential requirements for the Project Office role include:

• Previous experience with a customer service, mentoring or training role (preferably involving technology).
• Good IT skills and computer literacy with experience of using web-based platforms.
• Good organisational and project management skills.
• Ability to communicate effectively with a wide range of people in a professional manner, face to face (including using online platforms, by telephone and in writing.

LawWorks is a relatively small organisation with 21 staff, including staff based in Wales and in the English regions. We are a busy and (for our size) complex charity, with a friendly team, a positive ethos, and a commitment to ensuring that LawWorks is a strong and efficient organisation and a great place to work.

More information about the role and how to apply is available on the LawWorks website via the button below.

The deadline for applications is 4.00pm on Wednesday 3rd February. 

LawWorks is an equal opportunities employer. We encourage applications irrespective of race, religion, gender, sexual orientation, disability or age.