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Head of learning and development jobs in westminster, greater london

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Top job
Poverty Truth Network, Remote
£17,000 per year (£42,500 FTE)
We are looking for an experienced Parliamentary Officer who will share our dream of a UK where poverty is a thing of the past.
Posted 3 days ago Apply Now
Top job
The Orpheus Centre, Godstone, Surrey (On-site)
£28,000 - £32,000 per year
We are currently seeking a driven and pro-active Events Fundraiser to develop, coordinate and deliver the charity’s fundraising events
Posted 3 days ago Apply Now
Top job
Carers Support West Sussex, Remote
£39,780 per year
Exciting opportunity for a Carer Assessment Service Manager to join the friendly team at CSWS!
Posted 3 days ago
Top job
UK Association for Transactional Analysis (UKATA), Remote
£65,000 per year
UKATA are seeking a dynamic, hands-on Managing Director who can lead the organisation with vision, strategy and operational excellence.
Posted 2 days ago Apply Now
Single Homeless Project, London (On-site)
Starting at £33,133.12 and rising incrementally to £35,871.35 per annum
Pioneering a vital human-centred approach to health within homelessness services making deep and lasting impact not only on individual lives
Posted today
Closing tomorrow
High Trees Community Development Trust, London (On-site)
£25,000 - £30,000 per year
As an Employment Advisor, you will support the direct delivery of our employment service by helping beneficiaries secure employment.
Posted 1 week ago
Work Rights Centre, Willesden (Hybrid)
£27,000 - £30,000 per year
We are looking for a motivated colleague to support our frontline advice team by acting as the first point of contact for clients
Posted 3 days ago
Crimestoppers, Greater London (On-site)
£27,008 per year
Posted 3 days ago Apply Now
Closing in 4 days
Work Rights Centre, Willesden (Hybrid)
£38,000 - £40,000 per year
The Work Rights Centre is looking for a motivated solicitor or barrister to contribute to our growing employment rights programme
Posted 1 week ago
Page 4 of 13
Battersea, Greater London (Hybrid) 2.35 miles
£33,382 per year
Full-time
Contract (1 Year Fixed-Term)
Job description

The Supporter Services Team Leader will be responsible for promoting and delivering excellent supporter care to existing, potential and previous supporters of Battersea, developing relationships and maximising income for Battersea.
They will be a point of escalation for the supporter services team and will support and develop a team of volunteers. The role will lead on key fundraising products, proactively sharing information with stakeholders.

Objectives

  • Provide first line of support to Supporter Services Administrators to ensure donations are processed promptly and efficiently and update the Income Generation database with accurate donation and supporter information
  • Prepare and share weekly rota's allocating tasks per day for Supporter Services Administrators
  • Ensure that volunteers, who assist the team to handle supporter enquiries, are appropriately recruited, trained and supported
  • Decide the workload of the volunteers to get the maximum mutual benefit
  • Take the lead on key products working with product owners to ensure the best supporter care
  • Review and improve the volunteer team’s outputs for quality and accuracy, suggesting and implementing improvements as necessary
  • Act within all relevant legislation and sector best practice, including PCI DSS compliance, the Data Protection Act, Gift Aid rules and regulations and the Institute of Fundraising and Fundraising Regulator codes of conduct


What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

  • 28 days of annual leave (plus 8 days paid public holidays) per year
  • Discounted gym memberships and cycle to work schemes
  • Employee Assistance Programme and access to Wellbeing Resources
  • Generous pension contributions – up to 10% employer contribution
  • Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
  • Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 30th June 2025
Interview date(s): TBC


All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Application resources
Posted by
Battersea Dogs & Cats Home View profile Organisation type Registered Charity Company size 501 - 1000

Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.

Battersea Dogs & Cats Home logo Play
Recruitment Photos 2024 7.jpgRecruitment Photos 2024 5.jpgRecruitment Photos 2024 2.jpgRecruitment Photos 2024 14.jpg
Posted on: 16 June 2025
Closing date: 30 June 2025 at 23:30
Job ref: BDCH6281
Tags: Fundraising, Customer Service, Mentoring / Coaching

The client requests no contact from agencies or media sales.