About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.
Crisis is committed to ensuring that people with lived experience of homelessness are involved in developing and delivering our services. 

About the role
Crisis Skylight Coventry (CSC) is 1 of 11 Skylight Centres across the UK, delivering Crisis’s Client Services directly to local communities. Crisis Skylights are currently in a period of operational change. Following the publication of ‘Everybody In’ Crisis is committed to making sure that the plan to Ending Homelessness becomes a reality. The 5-year strategy (2018-2023) reflects a change of emphasis: from growing the capacity of our services to maximising the impact of what we do to ensure that all aspects of our work move us in the direction set out by the plan.  
CSC Director role leads Crisis Skylight Coventry team in driving the changes.
The change approaches aim to contribute to Crisis’s wider strategy to End Homelessness whilst ensuring the following objectives are achieved; 
•    Provide a more focused planned service offer for members 
•    Improve the member experience when engaging with Crisis and particularly Client Services 
•    End homelessness for more people 

About you
To be successful in this role you will have experience at a senior level in relevant sectors e.g. homelessness, adult social care, education, training and employment. You will have experience of managing and leading change within an operational team; understanding the demands of implementing the change whilst maintaining a quality operational service. Driving service innovation through a value based approach will be a key part of your skillset. 

An understanding of a service which takes a person-centred approach, offering coaching and mentoring, learning support and/or personal development training, ideally working to matrix standards. You will demonstrate knowledge of issues affecting homeless or vulnerably housed individuals which could include mental illness, addiction, the benefit system and housing. Being committed to empowering homeless and vulnerably housed individuals is essential to this role.

Benefits
As a member of the team you will have access to a wide range of employee benefits including:
•    Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy 
•    Mandatory pension scheme, with an employer contribution of 8% (subject to annual increase) 
•    25 days’ annual leave which increases with service to 28 days

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

How to apply
If this sound likes the opportunity for you, please apply online. 

Closing date: Sunday 4th October 2020 (at 23:59)

At Crisis we value diversity, promote equality, challenge discrimination, and we encourage and welcome applications from people of all backgrounds. If you need to request an application in an alternative format, please contact the Recruitment Team on [email protected]

Head of Diversity and Inclusion

The Head of Diversity and Inclusion will lead CLIC Sargent’s strategy to ensure we provide a workplace and culture where all employees and volunteers feel safe, respected, included and able to be their true selves at work. We want people to feel empowered, to have the knowledge and confidence to take responsibility for making change happen, and to promote an inclusive workplace across staff and volunteers. We want to work to understand and improve the experience of service users from diverse backgrounds. We want to shift our culture, and to challenge behaviours which are counter to our values.

Head of Diversity and Inclusion Responsibilities:

Working within the Organisational Development team, and with a dotted line to the CEO, you would partner with CLIC Sargent’s leadership to develop an organisational and strategic approach to diversity and inclusion, which provides conditions for change and development, as well as tools and resources that promote and support a fully inclusive culture. We need you to help facilitate the integration of diversity and inclusion at the heart of all that we do, and to guide how we do it, so that it is sustainable, meaningful and engaging.

You will help provide the vision, leadership and direction to make CLIC Sargent more accessible, open and inclusive to all communities. In collaboration with colleagues you will refine policies, processes and systemic shifts to support our values and promote diversity and inclusion, including how we deliver service and work with beneficiaries. You would work across the organisation to develop inclusive thinking, practice and behaviours at all levels, including management and leadership approaches and work to design an appropriate engagement strategy for the many stakeholders in the D&I strategic plan.

As part of the Strategy & Governance directorate, you will be driving the change agenda within CLIC Sargent, be able to hold the CEO, Executive team and organisational at large to account, and be skilled at promoting, championing and influencing institutional change and decision-making. You will be working with a small and dynamic team, focused on culture, change and organisational systems.

Head of Diversity and Inclusion Requirements:

You will be bold, brave and engaging, and have making positive change and justice at heart.

You must have experience of designing, developing and embedding diversity and inclusion strategies in other organisations and have a record of driving measurable results. You will help to create clear aspirations for the organisation, and in addition to an in-depth understanding of the D&I landscape, you will have sound knowledge of equality and discrimination in law. You will have experience of delivering, leading and embedding inclusive change initiatives, with an understanding of the dynamics of change and the effects on people.

As well as knowledge and experience of working in this space within different organisations, you will be a good project manager and a strong communicator. You will be effective at building networks and have advanced facilitation, training and consultation skills. You will be interested in the psychology of change, and in organisational development practice.

You will be comfortable driving change and bringing people on the journey, an avid listener and the sort of person who is open to ideas and enjoys working through proposals. You will have a growth mind-set, a vision for your own development path and the personal resilience required for a role in this space.

What we offer:

In return for your commitment, we offer a great reward package, which includes generous annual leave entitlement, pension scheme and season ticket loan.

About CLIC Sargent:

Today, 12 children and young people in the UK hear the shocking news they have cancer. CLIC Sargent is the UK’s leading cancer charity for children and young people, and their families, offering them care and support every step of the way. You can be a part of helping them live their life to the full.

We are always looking for talented people from all backgrounds, to join us and help improve the lives of children and young people with cancer and their families. We particularly want to encourage people from BAME and other under-represented groups to step forward and apply to work or volunteer with CLIC Sargent.

CLIC Sargent is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment.

Location: Flexbile

Job type: Full Time, Permanent, 35 hours per week

Salary: £45,000 per annum

Closing date: 07 October 2020

You may have experience of the following: Head of Diversity and Inclusion, Diversity and Inclusion Manager, Strategy Manager, Diversity Manager, Inclusion Manager, NFP, Not for Profit, Charity etc.

Ref: 94245

About Us:

We are the largest funder of community activity in the UK and thanks to National Lottery players last year we funded over 14000 projects. Our core purpose is to support people and communities to thrive and this is delivered through our strategic framework – People in the Lead. We play a key role in supporting communities across the UK, something that is more important than ever as people and organisations attempt to survive, recover and support others through the coronavirus crisis. Every year we award about £600 million of funding raised by players of  The National Lottery, and at any one time have around 30,000 funded projects in operation.

The money we award is for everyone, enabling people and communities to thrive.

About the Role:

We have a strong corporate commitment to equity, diversity and inclusion (EDI) in our funding but recognise that there is more to do.  We are striving to make our funding even more flexible and accessible to everyone, promoting diversity and inclusion throughout society. This role is key in supporting us to continuously improve and is an exciting opportunity to develop our capacity to meet the funding needs of the diverse communities we work with.  

We’re looking for an engaging and passionate leader who will champion EDI, challenge the status quo and help us identify areas for intervention and transformation.  With a natural ability to network, listen and build authentic relationships with key  stakeholders, partners,  communities and colleagues, you will help us ensure that equity, diversity and inclusion is embedded in all that we do and that we are truly delivering on  the principle that our funding is for everyone.

Working in our Funding Strategy function, you will be a key member of the Fund’s leadership team, with experience and expertise in tackling inequality, providing expert EDI advice and guidance to key decision makers.

You will ensure EDI remains a strategic priority for all, delivering a UK- wide EDI strategy for our funding.  Working closely with all portfolios and functions, colleague networks and the Fund Diversity and Inclusion groups, you will role model inclusive behaviours and bring to life the EDI ambitions of the Fund.

As well as extensive experience and knowledge of working within the EDI field, your stakeholder engagement and interpersonal skills will be key to success. You will have experience of influencing and inspiring at all levels, both internally and externally, gaining trust and delivering messages appropriately to a diverse audience, including in holding the organisation accountable.  You will have a track record of:

• Making a difference in leading work to reduce inequalities and promote equitable outcomes in a community or funding environment.
• Successfully implementing significant change in a complex organisation, managing competing priorities.
• Developing internal and external stakeholders networks, building consensus and influencing positively to deliver concrete outcomes.
• Using evidence and data to inform policy, practice and decision-making.
• Knowledge of relevant equalities legislation relating to service provision for a public sector body.

Contract Type: Permanent

Hours: 37 Hours per week, flexible working considered

Interview Date: W/C 28 September 2020

For You:

We seek to develop our staff and offer a wide range of personal development opportunities.

• We offer a wide range of generous benefits including:
• Generous annual leave and company pension scheme
• Flexible working to support staff with their work/life balance, taking into account things such as caring responsibilities, worship and attendance at religious festivals
• Enhanced paid maternity, paternity and adoption leave
• Season ticket and cycle to work loans
• Paid volunteering leave
   

How to Apply:

Visit The National Lottery Community Fund's Jobs page for further details about the vacancy and our application process.

Equal Opportunities:

Equality, diversity and inclusion in our grant-making, and amongst our people, are all vital to our success in supporting people and communities to thrive.  We believe our people should represent the communities, organisations and individuals we work with.  We are committed to being an inclusive and great place to work, and recognise our people come from diverse backgrounds. We are a Disability Confident employer and positively welcome applications from disabled people.

Are you collaborative, flexible, diplomatic and assertive, with effective management and leadership skills, a current practising certificate and proven PQE as a Solicitor? Then join Shelter as Assistant Director – Legal Services and you could soon be playing a vital leadership role at the heart of our Legal Services team..

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

Shelter’s services provide the support that can be the difference between someone keeping or losing their home. Our Services directorate is the largest in Shelter, with some 700 staff plus volunteers, operating in 12 hubs, 21 courts, 19 prisons, and many other community locations. Our Legal Services teams not only help individuals to keep their homes, they also use the law to achieve social change through strategic litigation. As an Assistant Director, you’ll also be part of a Services Leadership Team that reports to the Director of Services and forms part of our Revolution group - a team of some 20 staff responsible for the stewardship of our strategic goals. This role could also be home-based or work out of  one of our hubs.

About the Role
This high profile role will see you provide leadership and direction on the part our legal services can play to enhance the objectives of our strategy, as well as Shelter’s fundamental aim - to defend the right to a safe home. Indeed, you’ll be a real agent for change in delivering Shelter’s strategic aims, with a particular focus on aligning the delivery of multi-channel and diversely-funded legal services with other Shelter services and ensuring alignment with those aims. Developing our strategic litigation team so it can influence changes in the law and its practice will be an important aspect of the role too, as will providing legal practice and compliance expertise to the Director of Services and Assistant Director cohort. And, when it comes to representing us in external forums related to the delivery of legal services, fulfilling compliance role requirements, managing risk or implementing organisation-wide initiatives, again, we’ll rely on you

About you
You’ll need experience of working in social welfare law, plus an extensive track record of conducting and supervising civil litigation in areas relevant to Shelter’s activities. Strong influencing and negotiation skills are essential too, as is the ability to motivate and develop others. We’re also looking for impressive project and change management skills gained at senior leadership level, including the ability to build business and benefit cases and work cooperatively to improve and sustain change outcomes. Used to working in a matrix management environment, identifying, managing and mitigating risk and ensuring compliance is promoted and fully considered at all stages of planning and delivery also comes naturally to you.

Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our Services Leadership team and be the change you want to see in society.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them. In addition to this, we encourage an approach to involving people with personal insight of housing issues and homelessness in our recruitment processes.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Flexible location – can be based in any of Shelter’s 12 hubs in England or home based

Are you an effective manager and leader with exemplary project and change management skills gained at a senior leadership level, including the ability to build business and benefit cases and identify, manage and mitigate risk? Then join Shelter as Assistant Director – National and Professional Services and you could soon be playing a vital role in ensuring our contracts and professional services run smoothly.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

Shelter’s services provide the support that can be the difference between someone keeping or losing their home. Our Services directorate is the largest in Shelter, with some 700 staff plus volunteers, operating in 12 hubs, 21 courts, 19 prisons, and many other community locations. As an Assistant Director, you’ll also be part of a Services Leadership Team that reports to the Director of Services and forms part of our Revolution group - a team of some 20 staff responsible for the stewardship of our strategic goals. This role could also be home-based or work out of one of our hubs.

About the Role
As Assistant Director – National and Professional Services you’ll oversee a range of significant national contracts/professional services across the organisation. This will include Transforming Rehabilitation, the National Homeless Advisory Service and Specialist Debt Advice, and your challenge will be to ensure they remain of high quality, aligned to our strategy, financially viable and achieve full cost recovery. Along the way, you’ll also collaborate with our Services Quality and Development Team to create a flexible portfolio of national contracts/professional services that are aligned with Shelter strategy and some exciting major change programmes. Developing and sharing professional and organisational expertise in contract management across Services Directorate will be important too, as will ensuring that national and professional services are aligned with the Shelter brand and culture. Acting as national/professional services lead in supporting campaigns and policy, providing leadership and direction to heads of national/professional services, establishing risk management processes and acting as risk management lead across Services – all are aspects of this high profile role.

About you
Collaborative, flexible, diplomatic and assertive, with good influencing and negotiation skills, you have a proven ability to manage, motivate and develop others and improve and sustain change outcomes. You also have substantial project management experience that’s been gained working in cross department and multi layered teams. A track record of working in a matrix management environment where you had responsibility for cross organisational objectives is essential too. And, when it comes to promoting compliance and ensuring it’s fully considered at all stages of planning and delivery, again, you’re just the person for the job.

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our Services Leadership team and be the change you want to see in society.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them. In addition to this, we encourage an approach to involving people with personal insight of housing issues and homelessness in our recruitment processes.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

To apply please email your CV and a supporting statement that addresses the key criteria on the job description via the apply button. 

Birmingham Rathbone is a local charity which works to enable people with learning disabilities to achieve their full potential. We invite you to join our team of professionals providing an excellent service to clients all over the City.

We currently have a full-time vacancy for a:

DIRECTOR of FINANCE, ADMINISTRATION & IT
(Birmingham based)
Full-time - 36.5 hours a week
Salary range £48,432 - £55,200 p.a.
(plus pension and 25 days annual holiday plus Bank Holidays)

Key responsibilities:

• Effective management of the organisation’s finances, administration and IT infrastructure (IT support is contracted out)
• Support on Finance, Administration and IT to the CEO, Senior Managers and Trustees
• Direction of finance, administrative and IT activities to meet the organisation’s aims and objectives

Candidate Profile:

• Qualified accountant status (ACCA, CIMA, ICA etc.)
• Proven experience of leading a finance function and effectively managing staff
• Sound business judgment with clear strategic thinking
• Able to multi-task proactively and meet deadlines
• Excellent communication and IT skills
• An understanding of the Charity Sector

Closing date 09.00 a.m. on Friday 9th October 2020
Socially distanced interviews will take place on 19th and/or 21st October 2020

To Apply and for More Information:

If you would like to apply and find out more about this position, please click the apply button to be directed to our website to download the application pack.

Enhanced Disclosure & Barring (DBS) check will be required.

Registered Charity No. 516557

We are committed to equality of opportunity and invite applications from all sections of the community.

Please do not send CV’s. Only applications forms will be accepted.

No agencies please.

Inspector

We have an exciting opportunity to join a leading charity as an Inspector on the Inspection and Internal Audit team. If you believe every childhood is worth fighting for, then we would love to hear from you!

Position: Inspector - Inspection and Internal Audit team

Salary: £46,863 - £56,935

Location: London or Birmingham with considerable travel within the UK (other geographical bases may be considered) 

Vacancy Type: Permanent

Working Hours Per Week: Full time (35 hours) or part time (17.5 hours)

Closing Date: 27th September

The Role

The Inspection and Internal Audit Unit are part of the Chief Executive Office and play a vital role in the organisations purpose to end cruelty to children and ensure the implementation of the charity’s strategy.  They ensure effective control to managed risk including financial and safeguarding controls.

In addition, the role of Inspection is twofold; to help Trustees and Senior Managers know how well the organisation is managing risk; and to provide an impartial view of the quality of services and activities.  This is delivered through an annual inspection plan (which sets out themed inspections) as well as a programme of shorter Service Quality Assurance (SQA) inspections. 

Inspection also undertake unplanned internal enquiries and reviews including IMRs for Child safeguarding Practice Reviews and Domestic Homicide Reviews. Working within a team of four Inspectors, under the direction of the Head of Inspection and Internal Audit the Inspector will:

· Undertake a programme of thematic inspections and quality reviews across England, Wales, Scotland and Northern Ireland.

· Undertake service inspections: review case files, speak to practitioners, managers, service users and partner agencies and make judgements about inspection findings.

· Write inspection reports.

· Present inspection findings.

· Contribute to inspection practice development and help to shape new inspection methodologies .

About You  

To be successful in the Inspector role you will have:

· Excellent knowledge and experience of safeguarding and child protection

· Experience of driving improvements and a desire to promote best practice

· Leadership and senior management experience

· The ability to make sound, evidence based judgements

· Excellent verbal and written skills

· The ability to communicate and influence effectively at all levels

In Return

This is a real opportunity to make a difference to children’s lives, but the charity also like to reward people by offering a great working environment, being part of a friendly and supportive team, and offering stimulating and challenging work, with plenty of development opportunities.  You can access a variety of rewards and benefits including: generous annual leave, employee benefits and assistance programme, pension and life assurance schemes.

Join the team and you’ll become part of an organisation that cares about the work they do and the people they work with. You’ll discover opportunities to grow, along with challenges and a shared purpose that’ll bring the best out in you. And you’ll get to find your own way to make a difference that matters, and that impacts millions of young lives!

Other roles you may have experience of could include: Inspector, Internal Audit, Audit, Risk, Audit and Risk, Safeguarding, SQA, Service Quality Assurance, Child Safeguarding Practice Review, Child Safeguarding, Domestic Homicide, Internal Audit, Internal Auditor, Inspection.

This is a new role in order to deliver the Community Fundraising Strategy which forms part of the organisations ambition to substantially increase income from voluntary donations and supporters. The role is to Engage, Inspire and Collaborate with communities to deliver fundraising initiatives. To provide a high standard of face to face support to key individual supporters and fundraising groups to secure and increase levels of support.

About the Role 

This is a new role in order to deliver the Community Fundraising Strategy which forms part of the organisations ambition to substantially increase income from voluntary donations and supporters. The role is to Engage, Inspire and Collaborate with communities to deliver fundraising initiatives. To provide a high standard of face to face support to key individual supporters and fundraising groups to secure and increase levels of support. 

This role can be based in either Birmingham, Bedminster or Exeter.
 
About You 

We are looking for energetic and enthusiastic individuals preferably with a fundraising or event management background. Ideally with a proven track record of growing net income through establishing, developing and nurturing volunteer fundraisers and fundraising groups including senior volunteers. We are looking for individuals motivated by fast paced and agile working environments. 

The role is based in communities and travel will be required. The role will require the ability to work evenings and weekends. 

About Us 

St John Ambulance works at the heart of communities, providing first aid, keeping people safe at events and working alongside the NHS in response to 999 calls. 

Every year, hundreds of thousands of people learn how to save a life through our training, education and youth programmes. 

Over the next decade, we have bold ambitions to help transform out-of-hospital care, having a positive impact on the people we treat and the communities we serve. 

We are a team of 1,600 employees and 18,000 volunteers, united by our goal of saving lives through first aid. 

You will receive: 

• Competitive salary & pension scheme 
• Cycle to work scheme 
• Health and Wellbeing portal - access to financial, health and wellbeing support and an Employee Assistance Programme 
• Discounts – you’ll have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym memberships, cinema tickets, restaurants, holidays and shopping. 

Application Review Date: 4th October

Interview Date: Week commencing 2nd November

These roles are available to all St John employees and volunteers however preference for selection will be given to those people who are currently at risk. 

We may review applications before the Application Review Date, however, if you apply after the Application Review Date, your application may not be considered.  

This role will be based at our head office in Shrewsbury and we expect there will be a large element of administration time spent working from home.

Bethphage is a registered charity, we are dedicated to supporting adults with learning disabilities, autism and mental health across Shropshire, West Midlands and Birmingham. As a Positive Behaviour Organisation, we are passionate about what we do to ensure we are delivering, person centred, high quality positive behaviour support. 

This is an exciting time to join Bethphage as we grow. We are looking for someone who shares our values and is committed to providing a responsive and positive support function to both the people using Bethphage’s services and staff, ensuring people receive holistic, person centred support.

Bethphage is a Positive Behaviour Organisation, making PBS an important and valued aspect of our work.  We are keen to recruit a new PBS manager, with the right values,  skills, knowledge, experience and vision to continue, develop & grow the service, which we have developed over the last ten years.

The PBS team support people with complex needs and behaviors of concern, working with the person and stakeholders and following Bethphage’s PBS pathway. The ultimate goal is to increase quality of life, enabling the person to find positive ways of meeting their needs. To support this function, the post holder will, support the organisation to achieve the strategic plan objectives, deliver training to develop staff skills and awareness in all areas of PBS, whilst maintaining the high standards, principles and practice of PBS throughout the organisation.

If this opportunity sounds interesting and you can demonstrate the following, please get in touch, if you would like to discuss the opportunity in more detail please contact our HR department at Head Office wher you can also request a full job description. 

Essential Requirements

• An understanding of Mental Health, Autism and Learning disability
• MSC in Applied Behaviour Analysis
• A relevant professional qualification (i.e. BPS accredited Psychology degree, PBS BTEC, BILD accredited Coaches Certificate, health and social care, teaching) at level 4 or above
• Driver
• Car Owner
• Understanding and commitment to the principles and values of PBS
• Excellent people skills
• Strong leadership skills
• Strategic development and analytical skills
• Motivational and organisational skills

Benefits of Working for us

• Competitive pay
• Simply Health Cash Plan
• Long service rewards (should we say how much AL and that it rises by an additional ten per annum?)
• Contributory Pension scheme
• Development opportunities
• Recruitment awards
• Paid enhanced DBS certificate
• Paid training
• External clinical supervision

*Please note, interested applicants must complete an application form 

Closing Date – 27th September 2020

Interview Date – 6th October 2020

“To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.” 

The Refugee and Migrant Centre (RMC) is an established and vibrant charity working with new communities in the Black Country and Birmingham. We are seeking a Resettlement Manager to manage our resettlement programmes in Wolverhampton and Walsall. 

About the role

The aim of this role will be to manage and work as part of a team to enable and empower newly arrived often vulnerable refugees to settle into their new communities with confidence.

As a Resettlement Manager you will have responsibility for the service delivery, monitoring and ensuring you are meeting funder targets. You shall provide a wraparound service to our clients across Wolverhampton, including services around housing, health, education and employment.

There would be a requirement to record and document contact using online systems, ensuring an evidence based practice model of working and seamless support delivery for our clients. As the manager you would be required to report and feedback on all findings, taking remedial action where required.

Purpose of post

• To manage a high quality holistic service to enable refugee families and/or individuals to sustain independence within their new communities.
• To develop and maintain effective partnerships with voluntary and statutory sector stakeholders to ensure the provision of appropriate services to newly arrived refugees.
• To undertake line management responsibilities as agreed with head of Services
• To record, monitor and evaluate all aspects of the programme and complete monitoring and feedback reports of outcomes for funders to a high standard.
• To train, develop and support staff and volunteers in all aspects of the service

Main duties and responsibilities

For service delivery

• To ensure the effective development, management, monitoring and delivery of the resettlement team and any additionally funded projects or posts which are developed in the region connected to this service.
• To devise and deliver a comprehensive action plan for welcoming the refugees from preparation prior to arrival and support for the first year and beyond. This includes but is not limited to:
• Checking suitability of properties with housing partner
• Welcoming families upon arrival at a UK airport
• Registering with GP’s, dentists and opticians; attending medical assessments and appointments; securing appropriate specialist medical care and liaising with different health services;
• Working with Social Services to ensure all special needs are addressed;
• Registering for Biometric Residence Cards and benefits, ensuring that refugees understand their financial rights and responsibilities;
• Providing on-going orientation to the UK – information, classes, workshops and visits by key statutory services;
• Registering and supporting children with local schools;
• Facilitating access to ESOL (English for Speakers of Other Languages) classes for all newly-arrived adults;
• Sign-posting and assisting in training, education and employment to ensure long term independence;
• Organising trips and outings to places of interest and providing opportunities for social interaction.
• To provide holistic support around all areas of need including housing, welfare, employment, substance misuse, family reunion, health and social engagement.
• To lead on ensuring effective liaison and communication with RMC’s housing provider and other sub-contractors for the resettlement service in the region.
• To lead on casework management and provide direction and support to the resettlement team of staff and volunteers.
• To maintain and develop excellent working relationships with and between external stakeholders in order to improve the availability of mainstream and specialist services for newly arrived refugees.
• To plan the project’s services, ensuring appropriate liaison with colleagues, other RMC teams and external partners.
• To ensure the provision of high quality services that are responsive to the needs of clients and that meet internal and external quality standards
• To develop methods of receiving appropriate user and stakeholder feedback.
• To ensure that the project operates at all times within the principles of impartiality and confidentiality, and in accordance with RMC’s values, principles, policies and procedures.
• To ensure that the project has regular feedback on its services from users, refugee community organisations and other partners and, as necessary, to modify and improve services in the light of the feedback.
• To ensure that the service is delivered sensitively, in ways which respect the culture, personal history and situation of all its users.
• To provide written and oral reports as required.
• To have financial accountability for funding administered to the families.

We are the UK’s largest Law Centre, with a national reputation for innovation and excellence in using the law to improve the lives of some of the most disadvantaged people in our community.

We work across Coventry and Birmingham helping nearly 6,000 people each year to access justice and uphold their everyday rights, by providing specialist legal advice on social justice issues including housing, employment, debt, benefits, asylum and immigration.

As well as offering casework and representation delivered by legal experts we work in partnership with local universities, local authorities and the voluntary sector to deliver legal education and rights awareness-raising. You can read more about our impact in our annual report available on our website. 

We are looking for a vibrant, enthusiastic and experienced communications and engagement professional with a proven track record in networking, partnership building and leading high quality communications strategies. You will help us work with our existing and new partners to expand the reach of our work in the short term but also contribute to raising our profile and awareness of the issues our clients face and inspire more support.

It’s vital now more than ever that our local community knows we’re here to help them, and this role is key to ensuring that. For example, we want to build our social media platforms, so they connect with and engage local people and community groups. We also want to produce high quality communications materials that help front line staff working in other organizations identify legal advice needs and enable people to get the right advice at the right time. Your strong partnership building skills will ensure that these meet their needs as well as our target service users.  

This is a brand-new post with lots of potential to make your mark. This role is initially funded for 12 months and its continuation is subject to its success and securing ongoing funding.The postholder will take over responsibility for communications and marketing activities that are currently spread between other members of the team and build on these to create, and deliver, an effective stakeholder engagement and communications strategy and plan.

The Communications and Engagement Manager will be supported by the Senior Management Team and a part time Communications Assistant but will also need to be a self-starter willing to ‘do’ as well as lead. You will have autonomy to think creatively, and the confidence and experience to lead our communications work in a way that works collaboratively with our expert legal staff and support staff.

This is a fantastic opportunity to play an essential role in a friendly organization that is making a real difference. See full job description below.

Other benefits: 28 days holiday (rising to 35 days after 5 years’ service) plus 8 statutory days and pension scheme membership.

Please download an application pack by visiting the 'work for us' page on our website.  No CVs required.

Closing date for applications is 10am on Monday, 28th September 2020

Interviews will be held via Zoom on Friday, 2nd October 2020

Job description

The primary aim of this role is to provide strategic direction and increase capacity to our communications and engagement work across the whole organisation. Initially the role will work closely with senior management to redevelop and implement a communication and engagement strategy to ensure the maximum number of people can benefit from timely legal advice as they deal with the impact of COVID-19. It will also support our longer-term ambition to build a Rights in Practice approach in the communities where we work by increasing our network of partners, increasing knowledge and use of legal rights amongst frontline professionals and members of the public and increasing support for the work of the Law Centre.

Key responsibilities
• To work closely with senior managers and staff to develop a communications and partnership engagement strategy to support the work of the Law Centre and ensure it is regularly reviewed and refined.
• To develop stakeholder messaging and channel management strategies that support our strategy and objectives.
• To lead on the implementation of the strategy, building and strengthening relationships with other organisations who share our values and work with our client group, focussing resources where they can have maximum impact on audiences and driving up the quality of our communications.
• To build skills and capacity of Law Centre colleagues to communicate complex social and legal issues in a simple, engaging and accurate way.
• To build skills and capacity of Law Centre colleagues to nurture and sustain partnerships with other organisations.
• To support the development of communication and training materials identified as needed to support Law Centre initiatives.
• To ensure quality and consistency of copy, use of standard templates, advising on best format of material, consistent use of the Law Centre branding and appropriate dissemination routes of all communication materials.
• To develop and keep up-to-date marketing materials on our services, and make sure they reach people in our community, relevant stakeholders and referring agencies.
• To identify and manage creative projects from concept to delivery, to time and to budget.
• To develop our social media strategy and profile in line with the Law Centre strategy ensuring all our key audiences are reached and that we engage our community.
• To be responsible for the organisation’s websites and social media channels, including daily operation, content, on-going development, and liaise with external relevant suppliers.
• To create (and support other staff to create) online content that engages people with our work and vision, highlights our impact and brings the experiences of the people we work with to life.
• To manage requests for client stories and experiences from media outlets.
• To ensure client confidentiality is maintained in preparation of all communications materials and that consent is obtained and records maintained in line with CELC policies and procedures.
• Maintain and develop the Law Centre’s visual assets and increase their use in routine communications.
• To ensure effective systems and processes for all communications and stakeholder relationship activity including compliance with GDPR.

Person Specification

• Experience of developing an effective stakeholder engagement strategy in the charity sector and a communications strategy for multi-project initiative.
• Demonstrable experience of raising the profile of an organisation and attracting a range of audiences to a cause.
• Experience of producing a wide range of digital and print communication and marketing materials for a range of audiences.
• Experience of generating and delivering digital content to targeted audiences in alignment with organisational objectives.
• Experience of creative project management – from taking a brief and developing a concept and schedule, to engaging stakeholders at relevant points, and delivering project on time and to brief and budget (across a range of platforms and media).
• Experience in writing engaging web copy and managing website content.
• Experience in successfully commissioning designers (including volunteers).
• Experience of working with vulnerable people and the ethics around communications work in that context.
• Experience in media relations, including building positive relationships with journalists, writing compelling press releases, and protecting the interests of charity’s clients/users. (desirable)
• Experience in managing volunteers and staff (desirable)
Skills/Knowledge
• Excellent interpersonal and communication skills, and proven ability to forge new relationships.
• Broad understanding of the impact of poverty on individuals, families and communities in our region and the role access to justice and increased knowledge of legal rights has in mitigating this.
• Excellent written skills and proven ability to get the message across in different formats to attract a wide-ranging audience, including ability to understand and communicate complex issues in a simple and engaging way.
• Skills in using design platforms such as CanvaPro to produce creative, clear and engaging communication assets.
 

Personal Attributes
• Self-motivated, able to work independently and on own initiative and able to organise own workload and that of the team
• Ability to work as part of a team
• Commitment to and understanding of the aims and objectives of the Law Centre
• Good oral and written communication skills
• Understanding of the importance of confidentiality in a Law Centre
• Commitment to equal opportunities
• Non-judgemental attitude